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One Identity Manager Operations Support Web Portal User Guide

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One Identity Manager 8.1.4
Operations Support Web Portal User Guide

Copyright 2020 One Identity LLC.
ALL RIGHTS RESERVED.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of One Identity LLC .
The information in this document is provided in connection with One Identity products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of One Identity LLC products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, ONE IDENTITY ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN NO EVENT SHALL ONE IDENTITY BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF ONE IDENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. One Identity makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. One Identity does not make any commitment to update the information contained in this document.
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One Identity Manager Operations Support Web Portal User Guide Updated - 19 October 2020, 07:43 Version - 8.1.4

Contents

Operations Support Web Portal

An overview of the functions

The user interface layout

Structure of the Operations Support Web Portal

Logging in and out

System information

Displaying system data

Searching

Running a search

Object history

Viewing object history

Viewing job queue and DBQueue tasks

Creating a passcode for an employee

Status reports

Availability check

Check service availability

Manage processes

Process overview

Process details

Viewing processes and details

Rerun processes

Display failed job queue processes

Process steps

Viewing process steps

Performance

Viewing performance

Synchronization

The synchronization project log

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 3

Viewing synchronization status and log

Displaying a synchronization report

Database log

Viewing the database log

Unresolved references

Displaying unresolved references

Web applications

Opening the web application overview

System status

Viewing system status

Stopping and starting the job queue

Stopping and starting the DBQueue

About us

Contacting us

Technical support resources

Index

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 4

1
Operations Support Web Portal
The Operations Support Web Portal helps you to manage and use your web applications. For more information, see the An overview of the functions on page 6. Employees that use the Operations Support Web Portal, must be assigned the Base roles | Operations support application role. Users with this application role:
l Monitor handling of Job queue processes l Monitor handling of the DBQueue l Create access codes to enable employees to log on to Password Reset Portal
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 5
Operations Support Web Portal

2
An overview of the functions
This section gives you an overview of the different functions available in the Operations Support Web Portal. With the Operations Support Web Portal, you can:
l Identify system problems (view and rerun frozen or faulty processes) l Manage processes l View the synchronization status of target systems l Check the status of services l Gain an overview of web applications l Manage the Job queue (start and stop) l Manage the DBQueue (start and stop) l View an object's change history l Create passcodes to enable employees to log into the Password Reset Portal l View the database log l View unresolved object references l View current (and recommended) system values for analyzing and troubleshooting.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 6
An overview of the functions

3
The user interface layout
The user interface of the Operations Support Web Portal is divided into several sections:
Top - header
The title bar shows the current user, the Log off, and the Info.
Top - navigation
You can navigate within the Operations Support Web Portal by using the navigation to: l Open an overview. l Monitor and manage processes. l Display the database log. l Display all web applications. l Gain an overview of the system status, and to restart and stop the Job queue and the DBQueue.
Work area
The work area changes depending on the menu you have called from the navigation.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 7
The user interface layout

4
Structure of the Operations Support Web Portal
The user interface is composed of the following main sections.
Statistics
The overview is also divided into the following sections: Search You can use search to:
l Search by database object. l Create employee passcodes to enable employees to log in to the Password
Reset Portal. l Display an object's Job queue and DBQueue tasks. Notifications In the Notifications section, you can: l Quickly recognize if, and to what extent, errors occurred when
processing/running processes. l Quickly recognize if, and to what extent, there are new log entries. Service issues In the Service issues pane, you can: l Quickly recognize if, and to what extent, Processes failed or contained errors. l Quickly recognize if, and to what extent, Synchronization projects failed or
contained errors. l Quickly recognize if other errors were found in the system (such as incorrect
compilation). Status reports In the Status reports section, you can:
l Check service availability.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 8
Structure of the Operations Support Web Portal

Processes
You can use the Processes tab to monitor processes. For more information, see Manage processes on page 22.
Database log
You can use the Database log tab to display any information, warnings, and error messages for different components in One Identity Manager. For more information, see Viewing the database log on page 32.
Web applications
In the Web applications tab, you can monitor your HTML applications. For more information, see Web applications on page 35.
System status
You can use the System status tab to gain a quick overview of the status of your system. For more information, see System status on page 37.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 9
Structure of the Operations Support Web Portal

Logging in and out

You are required to log in before you can start working with Operations Support Web Portal.

To log in 1. In your internet browser, enter the address of the Operations Support Web Portal. 2. On the login page, select the authentication method you would like to use. 3. Enter your user name and password. 4. Click Log in.

To log out l In the navigation, click

Log off.

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 10
Logging in and out

System information

The Operations Support Web Portal keeps certain additional information about your system for diagnostics, analysis, and troubleshooting on the System information page. Use this information to collect general information about your system or to quickly identify problems in different categories and, if necessary, initiate prevention measures. To find out how to display the page, see Displaying system data on page 11 On the System information page, you will see the following categories and recommended values:
TIP: For ease of use, values that have exceeded the recommended limit are highlighted in color. In addition, you can see your actual values and the values recommended by One Identity (in brackets).
l Customer: Information about the customer l DBServer: Information about the database server l Database: Information about the database l One Identity Manager: Information about One Identity Manager (modules,
version, and so on)
Related topics
l Displaying system data on page 11

Displaying system data

You can display information about your system at any time.

To display system information 1. In the header, click Info. 2. In the dialog, click the System information tab. 3. On the System information tab, expand a category by clicking

in front of the it.

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 11
System information

This displays the values of the selected category. 4. If you use the data outside the Operations Support Web Portal, for example, for
analysis, you can: l Click Copy to clipboard, to copy all your data to the clipboard and paste it somewhere else. l Click Export as CSV, to export the data to a comma delimited CSV file.
Related topics
l System information on page 11
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 12
System information

Searching

You can use the search function to find objects in the database.
TIP: You must also use search to create a passcode for an employee.
There are certain rules that make successful searching possible. The following table uses examples to describe these rules.

Table 1: Rules with examples for searching

Example Description

John Doe Finds John Doe but not John Donut.
Search results must contain all of the separate terms in the query. A logical AND is used.

John OR Doe

Finds Jane Doe and John Donut.
Placing OR between the search terms acts as a logical OR operator. The results of this search contain at least one of the two search terms.

John NOT Finds John but not John Doe.

Doe

The results of this search do not contain the term that comes after NOT.

Finds John and Joanna.

The * functions as a wildcard for any number of characters to complete the term.

Do?

Finds Doe but not Donut.

The ? functions as a wildcard for a single character to complete the term.

"John Doe"

Provides results in which the search terms John and Doe follow one another. Results of this search contain the string in quotes as phrase.

John Doe~

Finds Jon Doe and also other similar results. A tilde ~ after the search term indicates that the search should also find similar results. This means that incorrectly spelled terms can be found, as well.
You can specify the level of similarity by adding a number between 0 and 1 (with decimal point) after the tilde ~. The higher the number, the more similar the results.

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Searching

Related topics
l Running a search on page 14 l Viewing job queue and DBQueue tasks on page 17 l Creating a passcode for an employee on page 19
Running a search
You can search for objects at any time. To run a search
1. In the navigation, click Statistics. 2. (Optional) In the overview, click Search in in the Search section and select the
tables that you want to search in. 3. In the search field, enter a search term. 4. In the result list below the search field, click the required result.
In the overview, processes in the Job queue associated with the object are displayed on the Queues tab under Job queue and the respective DBQueue tasks under DBQueue. You can also view the history of an object in a timeline or table. If the object is an employee, you can create a passcode for them.
Related topics
l Searching on page 13 l Viewing job queue and DBQueue tasks on page 17 l Viewing object history on page 16 l Creating a passcode for an employee on page 19
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 14
Searching

Object history

The Operations Support Web Portal allows you to display any changes to an object (for example, an employee) in a timeline or table.
To find out how to display the page, see Viewing object history on page 16.
You can view the following information in the change history table view.

Table 2: Object history

Column

Description

Modification date Shows the date of the change.

Change type

Shows the type of change.

Name

Shows the name of the modified object.

Long name

Shows the long name of the modified object.

Type

Shows the type of the modified object.

User

Shows the user that made the change.

TIP: You can use the elements beneath the table to: l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Viewing object history on page 16 l Searching on page 13

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 15
Object history

Viewing object history
To view the history of an object 1. In the navigation, click Statistics. 2. (Optional) In the overview, in the Search pane, click Search in and select the tables that you want to search in. 3. In the search field, enter the name of the object for which you would like to view its history. 4. In the result list below the search field, click the required result. 5. In the overview, switch to the History tab. 6. Perform one of the following tasks: l To display the history graphically in a timeline, in the View as list, select the value Timeline. l To display the history in a table, select the value Table in the View as menu.
Related topics
l Object history on page 15 l Searching on page 13 l Running a search on page 14
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 16
Object history

Viewing job queue and DBQueue tasks

You can view the Job queue of a DBQueue by starting with an object.
To view Job queue and DBQueue tasks
1. In the navigation, click Overview. 2. (Optional) In the overview, click Search in in the Search section and select the
tables that you want to search in. 3. In the search field, enter the name of the object for which you would like to view the
Job queue and DBQueue tasks. 4. In the result list below the search field, click the required result.
In the overview, processes in the Job queue associated with the object are displayed on the Job queues tab. In the DBQueue tab, DBQueue tasks associated with the object are displayed.
The following table lists the tasks that can be found for an object.

Table 3: Overview of tasks for an object

Object type

Task

l Hierarchical roles
l Organizations
l Departments
l Cost centers
l Locations
l Business roles
l Application roles

l Tasks for the object l Tasks for assignment requests for the object l Tasks for attestation cases for the object

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 17
Viewing job queue and DBQueue tasks

Object type Employee
User accounts Groups

Task
l Tasks for the employee l Tasks for hierarchical roles of which the employee is a
member l Tasks for requests received by the employee l Tasks for requests placed by the employee l Tasks for attestation cases for the employee l Tasks for groups to which an employee's user account is
assigned l Tasks for the employee user account
Shared and subidentity user accounts also belong to "Employee user accounts".
l Tasks for the user account l Tasks for groups to which the user account is assigned l Tasks for attestation cases for the user account
l Tasks for the group l Tasks for attestation cases for the group

Related topics
l Searching on page 13 l Running a search on page 14

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 18
Viewing job queue and DBQueue tasks

9
Creating a passcode for an employee
You can use search to find an employee and create a passcode for them. To create a passcode for an employee
1. In the navigation, click Overview. 2. In the overview, click Search in in the Search section and select the
Employee table. 3. Enter the employee's name in the search field. 4. In the result list below the search field, select your desired search result (of
type Person). 5. In the overview, switch to the Passcode tab. 6. On the Passcode tab, click Create passcode.
The generated passcode and its validity are displayed in a dialog. 7. Note or copy the code and send the it and the validity period to the employee.
NOTE: If the four-eye principle is active for your system, you will only obtain the first part of the code here. The second half is sent to the employee's manager. The employee must ask the manager for the second half of the passcode.
Related topics
l Searching on page 13 l Running a search on page 14
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 19
Creating a passcode for an employee

Status reports

Status reports give you a quick overview of your HTML applications and their status.
Related topics
l Availability check on page 20 l Check service availability on page 21

Availability check

The Service availability check page shows whether your services are available. For example, you should perform an availability check if you suspect that services are not functioning properly (for example, because the server is unavailable).
To find out how to display the page and check availability, see Check service availability on page 21.
You can view the following information on the Service availability check page.

Table 4: Availability check

Column

Description

Server

Shows the name of the server upon which the service runs.

Connection

Shows whether the server is connected.

Last fetch time Shows the last time the server was called.

URL

Shows the URL used to access the service.

Executing server Shows the server upon which the service is executed.

IP address (IPv4) Shows the IPv4 address used to access the service.

TIP: You can use the elements beneath the table to:

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 20
Status reports

l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Check service availability on page 21
Check service availability
You can check the availability of your services at any time. To check service availability
1. In the navigation, click Statistics. 2. In the overview, click Run in the Service availability check tile in the Status
reports section. 3. In Service availability check, click Check all services. 4. See the services/server details list.
Related topics
l Status reports on page 20 l Availability check on page 20
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 21
Status reports

Manage processes

In the Operations Support Web Portal, you can use the following pages to manage processes at any time:
l Process overview on page 22 l Process details on page 23 l Process steps on page 25 l Performance on page 26 l Synchronization on page 27

Process overview

The Processes page shows all processes running in the Job queue and allows you to rerun failed processes.
To find out how to display the page, see Viewing processes and details on page 24 and how to rerun failed processes, see Rerun processes on page 24.
You can view the following information on the Processes page.

Table 5: Processes

Column

Description

Process name

Shows the name of the process.

Process task

Shows which process task is currently running.

Actions

Actions that you can perform for the process:

l Retry: Reruns the process. You can rerun processes that have the status Frozen or Overlimit only.
NOTE: Processes with the status Frozen or Overlimit are marked with a beetle icon.
l Details: Shows the details view of a process.

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Manage processes

TIP: Use the filter above the table to limit the number of processes displayed. TIP: You can use the elements beneath the table to:
l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Viewing processes and details on page 24 l Process details on page 23 l Rerun processes on page 24

Process details

You can access the Process details page through the Processes page. The page provides you with detailed information about a specific process. Any steps belonging to the process and their dependencies are displayed.
To find out how to display process details, see Viewing processes and details on page 24.
You can view the following information on the Process details page.

Table 6: Process details

Column

Description

Process task

Shows the name of the process task that is currently running.

Created on

Shows when the process started.

Steps completed Shows how many process steps have already been completed (status Completed).

Progress state

Shows the process status. The following types of status may be shown:

l True: The process is currently running.
l False: The process cannot run yet. The process is waiting for another process to end.
l Frozen: The process cannot run. An error has occurred.
l Overlimit: The process has been running for too long without changing to the status Completed or Frozen.
l Completed: The process was successfully completed.
l Delete: The process is being deleted (after completing successfully).

TIP: You can use the elements beneath the table to:

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 23
Manage processes

l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Manage processes on page 22 l Viewing processes and details on page 24
Viewing processes and details
To view processes l In the navigation, click Processes | Processes. The Processes page is opened, displaying any ongoing processes. TIP: Use the filter above the table to limit the number of processes displayed.
To view process details 1. In the navigation, click Processes | Processes. 2. On the Processes page, click Details in the relevant process row in the Actions column. The Process details page is opened, displaying the details of the relevant process (see Process details on page 23).
Related topics
l Manage processes on page 22 l Process details on page 23
Rerun processes
You can rerun processes in the process overview that have the status Frozen or Overlimit. You can also rerun processes in the failed processes overview (see Display failed job queue processes on page 25). To rerun a process
1. In the navigation, click Processes | Processes. 2. In the Processes window, click Retry in the relevant process row in the
Actions column.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 24
Manage processes

To rerun several processes 1. In the navigation, click Processes | Processes. 2. In the Processes window, enable the check box next to the processes that you would like to rerun. 3. Click Actions | Retry.
Related topics
l Manage processes on page 22 l Viewing processes and details on page 24
Display failed job queue processes
On the page Processes with status "Frozen" "<Jobqueue>", you can display failed Job queue processes and their details (see Viewing processes and details on page 24) and rerun processes (see Rerun processes on page 24). Unlike the normal process overview, only failed processes are displayed on this page. To display failed processes
1. In the navigation, click Overview. 2. On the overview page, under Service issues in the Process issues tile,
click View. The page Processes with status "Frozen" "<Jobqueue>" is opened.
Related topics
l Manage processes on page 22 l Process details on page 23
Process steps
The Process steps page shows any processes currently in the job queue and the number of process steps that must be run for the process. To find out how to display process steps, see Viewing process steps on page 26. You can view the following information on the Process steps page.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 25
Manage processes

Table 7: Process steps

Column

Description

Process name

Shows the name of the process.

Count

Shows the number of process steps contained in the process.

Viewing process steps
To view process steps l In the navigation, click Processes | Process steps. The Process steps page opens.
Related topics
l Manage processes on page 22

Performance

The Processing performance page displays information about a Job queue's performance.
To find out how to display the page, see Viewing performance on page 27
You can view the following information on the Processing performance page.

Table 8: Performance

Column

Description

Process task

Shows the name of the process task.

Class

Shows the process component class that the process task belongs to.

Process steps/minute

Shows how many process steps can be handled per minute.

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 26
Manage processes

TIP: You can use the elements beneath the table to: l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Manage processes on page 22 l Viewing performance on page 27
Viewing performance
To view Job queue performance l In the navigation, click Processes | Performance. The Processing performance page opens.
Related topics
l Performance on page 26 l Manage processes on page 22

Synchronization

NOTE: You have to set up synchronization before you can view the synchronization status in the Operations Support Web Portal. For detailed information, see the One Identity Manager Configuration Guide and the One Identity Manager Target System Synchronization Reference Guide.
The Synchronization page shows you information about synchronizing your target systems with the database.
To find out how to display the synchronization status, see Viewing synchronization status and log on page 29
You can view the following information on the Synchronization page.

Table 9: Synchronization

Column

Description

Display name

Shows the name of the synchronization project.

Description

Shows the description of the synchronization project.

Shows when the synchronization project will be run the next time.

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 27
Manage processes

Column synchronization Errors
Affected objects

Description
Shows how many errors occurred the last time the synchronization project was run. Shows the objects that had to be changed during synchronization, as they deviated from the database.

The synchronization project log

From the Synchronization page, you can navigate to the Synchronization log: <name of synchronization project> page. This page provides you with detailed information about a specific synchronization project. In addition, you can display a detailed report of every synchronization run.
To find out how to display synchronization projects, see Viewing synchronization status and log on page 29.
You can view the following information on the Synchronization log: <name of synchronization project> page.

Table 10: Synchronization log

Column

Description

Creation time

Shows when the synchronization project started.

Synchronization Shows the workflow used for this synchronization project. workflow

Synchronization Shows the synchronization project's status. state

Start configuration

Shows the name of the start configuration used.

TIP: You can use the elements beneath the table to:

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 28
Manage processes

l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Synchronization on page 27 l Viewing synchronization status and log on page 29 l Displaying a synchronization report on page 29
Viewing synchronization status and log
To view the synchronization status of your target systems l In the navigation, click Processes | Synchronization. The Synchronization page is opened.
To view a synchronization project log 1. In the navigation, click Processes | Synchronization. 2. On the Synchronization page, in the Actions column of the relevant synchronization project row, click Details. The Synchronization log: <name of synchronization project> opens, displaying the log of the relevant synchronization project (see The synchronization project log on page 28).
Related topics
l Synchronization on page 27 l The synchronization project log on page 28
Displaying a synchronization report
To view a detailed report about a synchronization project run through 1. In the navigation, click Processes | Synchronization. 2. On the Synchronization page, in the Actions column, in the relevant synchronization project row, click Details. 3. On the Synchronization log: <name of synchronization project> page, in the Actions column, click Show report in the row corresponding to the synchronization run.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 29
Manage processes

Related topics
l Synchronization on page 27 l The synchronization project log on page 28
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 30
Manage processes

Database log

The Database log tab displays any information, warnings, and error messages for different components in One Identity Manager.
To learn how to display the page, see Viewing the database log on page 32.
You can view the following information on the Database log page.

Table 11: Database log

Column

Description

Date

Shows the date that the message appeared.

Program

Shows the name of the components that generated the message.

Message

Shows the message text.

Host

Shows the name of the host on which the event occurred.

Logged in system Shows the name of the system user who ran the command. user

TIP: You can use the elements beneath the table to: l Specify how many entries you want to display per page. l Navigate to other pages.
TIP: Use the filter above the table to limit the number of messages displayed.

Related topics
l Viewing the database log on page 32

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 31
Database log

Viewing the database log
To view the database log l In the navigation, click Database log. The Database log page is opens.
Related topics
l Database log on page 31
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 32
Database log

Unresolved references

On the Unresolved references page, you can view unresolved references at any time. User this function to quickly identify synchronization issues and to take any action as necessary. For more information, see the One Identity Manager Target System Synchronization Reference Guide.
To find out how to display the page, see Displaying unresolved references on page 33
You can view the following information on the Unresolved references page.

Table 12: Unresolved references

Column

Description

Display name

Shows the name of the property whose value cannot be resolved.

Object

Shows the name of the object containing the reference that cannot be resolved.

Synchronization Shows the synchronization project in which the unresolved reference

project

occurred.

system

Shows the system in which the unresolved reference appeared.

Data

Shows the value of the property that cannot be resolved.

TIP: You can use the elements beneath the table to: l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Displaying unresolved references on page 33

Displaying unresolved references
You can display unresolved references at any time.

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 33
Unresolved references

To display unresolved references l In the navigation, click Unresolved references. This opens the Unresolved references page.
Related topics
l Unresolved references on page 33
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 34
Unresolved references

Web applications

On the Web applications page, you can view running web applications at any time and see the details.
To find out how to display the page, see Opening the web application overview on page 35
You can view the following information on the Web applications page.

Table 13: Web applications

Column

Description

URL

Shows the URL used to access the web application.

Web application Shows the name of the web application.

Debug

Shows whether (Yes) or not (No) the web application runs in debug mode.

Private

Shows whether (Yes) or not (No) the web application runs in private mode (that means if it is generally accessible).

Auto update level Shows whether (active) or not (inactive) automatic updates are enabled for the web application.

TIP: You can use the elements beneath the table to: l Specify how many entries you want to display per page. l Navigate to other pages.
Related topics
l Opening the web application overview on page 35

Opening the web application overview
You can open the web application overview at any time.

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 35
Web applications

To open the web application overview l In the navigation, click Web applications. The Web applications page is opened.
Related topics
l Web applications on page 35
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 36
Web applications

14
System status
On the System status page, you can view the status of current DBQueues or Job queues at any time. You can also check whether the database is up-to-date or must be recompiled. You can also stop the DBQueue or Job queue, or restart them. To find out how to display the page, see Viewing system status on page 37. On the System status page, you can see if:
l The DBQueue is running. l The Job queue is running. l The database is functioning properly. l The database is up-to-date.
Related topics
l Viewing system status on page 37 l Stopping and starting the job queue on page 38 l Stopping and starting the DBQueue on page 38
Viewing system status
To display the system status l In the navigation, click System status. The System status page opens.
Related topics
l System status on page 37
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 37
System status

Stopping and starting the job queue
On the System status page, you can stop and restart the Job queue. In certain situations, you may have to use the One Identity Manager Service to stop processes immediately. Changes in One Identity Manager can, for example, cause the system to become overloaded by making bulk entries in the Job queue. To stop the Job queue
1. In the navigation, click System status. 2. On the System status page, in the Job queue tile, click Stop. 3. In the Stop job queue dialog, confirm the prompt with Yes. To restart the Job queue 1. In the navigation, click System status. 2. On the System status page, in the Job queue tile, click Start. 3. In the Start Job queue dialog, confirm the prompt with Yes.
Related topics
l System status on page 37 l Stopping and starting the DBQueue on page 38
Stopping and starting the DBQueue
On the System status page, you can stop and restart the DBQueue. In certain situations, you may have to use the DBQueue Processor to stop processes immediately. Changes in One Identity Manager can, for example, cause the system to become overloaded by making bulk entries in the DBQueue. To stop the DBQueue
1. In the navigation, click System status. 2. On the System status page, in the DBQueue tile, click Stop. 3. In the Stop DBQueue dialog, confirm the prompt by clicking Yes. To restart the DBQueue 1. In the navigation, click System status. 2. On the System status page, in the DBQueue tile, click Stop. 3. In the Start DBQueue dialog, confirm the prompt by clicking Yes.
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 38
System status

Related topics
l System status on page 37 l Stopping and starting the job queue on page 38
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 39
System status

About us
About us
One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing your IAM challenges with on-premises, cloud and hybrid environments.
Contacting us
For sales and other inquiries, such as licensing, support, and renewals, visit https://www.oneidentity.com/company/contact-us.aspx.
Technical support resources
Technical support is available to One Identity customers with a valid maintenance contract and customers who have trial versions. You can access the Support Portal at https://support.oneidentity.com/. The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
l Submit and manage a Service Request l View Knowledge Base articles l Sign up for product notifications l Download software and technical documentation l View how-to videos at www.YouTube.com/OneIdentity l Engage in community discussions l Chat with support engineers online l View services to assist you with your product
One Identity Manager 8.1.4 Operations Support Web Portal User Guide 40
About us

Index
I ndex

A
access code create 19
availability check 20
C
change history 15 display 16
component 8 create
access code 19
D
database 11 database log 31
display 32 DBQueue
start 38 stop 38 DBQueue assignments display 17 DBServer 11 details display 24 display change history 16 DBQueue assignments 17 details 24 failed process 25 frozen process 25 history 16

Job queue assignments 17 limit 11 performance 27 process details 24 process steps 26 processes 24 synchronization report 29 synchronization status 29 system information 11 system status 37 threshold value 11 unresolved references 33 web applications 35
E
employees access code 19
execute searching 14
execute again processes 24
F
frozen 25 functions 6
H
history 15 display 16

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 41
Index

J
Job queue start 38 stop 38
Job queue assignments display 17
journal 31 display 32
L
limit 11 display 11
log 31 display 32
log in 10 log out 10
M
manage processes 22
monitor processes 22 system status 37 web applications 35
O
object history 15 open
web applications 35 overview 6
processes 22

P
performance 26 display 27
process details 23 display 24
process overview 22 process steps 25
display 26 processes
display 24 execute again 24 incorrect notification 25 manage 22 monitor 22 overview 22 repeat 24 viewing details 24
R
recommendation 11 recommended values 11 repeat
processes 24 retry 24 run
DBQueue 38 Job queue 38
S
searching 13 execute 14
service availability 20 verify 21

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 42
Index

show frozen process 25 status reports 20 stop
DBQueue 38 Job queue 38 structure 7-8 synchronization 27 show report 29 status display 29 synchronization log 28 system 11 system information 11 display 11 system status display 37 monitor 37
T
target system 27 threshold value 11
display 11
U
unresolved references 33 display 33
user interface 7
V
verify service availability 21

W
web applications 35 display 35 monitor 35 open 35

One Identity Manager 8.1.4 Operations Support Web Portal User Guide 43
Index