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AT&T Secure Family™

Pairing iOS Child Devices

Date: 6/22/2020

These steps apply to all Secure Family customer types.

New Simplified Location Only Pairing

With the release of iOS updates 3.13.1 (parent) and 1.13.1 (child), the requirement to use a VPN for Location monitoring and alerts only has been removed. Installing the Secure Family Companion on the child device and pairing it with your phone is highly recommended for GPS Location accuracy. Follow the enclosed steps and stop at Step 18 for Location monitoring and alerts only. Refer to the screen shown on the right-hand side for Location Only (GPS tracking).

Required:

  • Secure Family – Parent – release 3.13.1
  • Secure Family Companion – Child – release 1.13.1

GPS Location only enabled

GPS Location plus Parental Controls enabled

If you wish to add protection features (Parental Controls) including Content Filters, Pause Internet, and Internet Time Limits, you must continue with pairing and install the Secure Family Companion VPN. Continue with Steps 19 through 29 to enable all features that require a VPN. Refer to the screen shown on the left-hand side to enable Location plus Parental Controls (Protection).

Child App Pairing - iOS Child

Before beginning the pairing process, please ensure that your child's device OS version is between iOS 10+ and that it does not have another parental controls app or MDM profile installed, and that it does not have short codes blocked.

  1. Step 1 - Initiate pairing

    For only Content Filters or Controls, tap 'Time Limits' or 'Content Filters' or 'Pause Internet'.

    [Visual: Screenshot of parent device showing options like 'Time Limits', 'Content Filters'.]

  2. Step 2 - Tap Next

    [Visual: Screenshot of parent device showing a 'Next' button ▶️.]

  3. Step 3 - Tap Start pairing

    [Visual: Screenshot of parent device showing a 'Start pairing' button ▶️.]

  4. Step 4 - Tap Send link

    [Visual: Screenshot of parent device showing a 'Send link' button ➡️.]

  5. Step 5 - Select how to send pairing link

    Select how to send the pairing link to the child device. In this example, a pairing link is sent via text message ?.

    [Visual: Screenshot of parent device showing options to send link via Message, Mail, Twitter, etc., with text message selected.]

  6. Step 6 - Enter child contact info

    Enter the child's contact information, then tap send ? to send the pairing text to the child device.

    [Visual: Screenshot of parent device showing a text message interface to enter contact info and a 'Send' button ➡️.]

  7. Step 7 - Take CHILD device and open pairing SMS

    On the child device, open the received SMS message and tap the link ?.

    [Visual: Screenshot of child device showing a text message with a link to download the app.]

  8. Step 8 - The App Store will open

    The App Store ? will open. Tap the download icon ⬇️.

    [Visual: Screenshot of child device showing the App Store page for AT&T Secure Family Companion with a download button.]

  9. Step 9 - When the app is done downloading, tap Open

    [Visual: Screenshot of child device showing the app downloaded and an 'Open' button ?.]

  10. Step 10 - Take PARENT device, tap Next Step

    [Visual: Screenshot of parent device showing a 'Next step' button ▶️.]

  11. Step 11 - Tap Send code

    [Visual: Screenshot of parent device showing a 'Send code' button ➡️.]

  12. Step 12 - Select how to send pairing link to child device

    In this example, a pairing link is sent via text message ?.

    [Visual: Screenshot of parent device showing options to send link via text message.]

  13. Step 13 - Enter child contact info

    Enter the child's contact information, then tap send ? to send the pairing text to the child device.

    [Visual: Screenshot of parent device showing a text message interface to enter contact info and a 'Send' button ➡️.]

  14. Step 14 - Take CHILD device, enter in code

    On the child device, enter the 6-digit pairing code that the parent sent via text. Tap Enter ➡️.

    [Visual: Screenshot of child device showing a numeric keypad to enter a 6-digit code, and an 'Enter' button.]

  15. Step 15 - Wait for validation

    Wait for the validation screen to finish loading. ⏳

    [Visual: Screenshot of child device showing a 'Verifying this phone with Secure Family Companion' screen.]

  16. Step 16 - Parent will be notified

    The parent will be notified that the Companion App is installed. ✔️

    [Visual: Screenshot of parent device showing a notification or status update indicating the companion app is installed.]

  17. Step 17 - Tap 'Activate location features'

    [Visual: Screenshot of parent device showing an 'Activate location features' button ▶️.]

  18. Step 18 - Tap 'Allow While Using App'

    You will be taken to the iOS system Settings ⚙️ on the child device. Tap 'Allow While Using App'.

    [Visual: Screenshot of child device settings showing location permissions with 'Allow While Using App' selected.]

  19. Step 19 - Tap 'Go to Settings'

    [Visual: Screenshot of child device showing a 'Go to Settings' button.]

  20. Step 20 - Tap 'Location'

    You will be taken to the iOS system Settings ⚙️ again. Tap 'Location' ?.

    [Visual: Screenshot of child device settings showing the 'Location' option.]

  21. Step 21 - Tap 'Always'

    Tap 'Always' for location access.

    [Visual: Screenshot of child device settings showing location permissions with 'Always' selected.]

  22. Step 22 - Parent will be notified

    The parent will be notified that Location permissions have been granted. ✔️

    [Visual: Screenshot of parent device showing a notification or status update indicating location permissions granted.]

  23. Step 23 - Tap 'Allow notifications'

    [Visual: Screenshot of child device showing a prompt to allow notifications ? with an 'Allow notifications' button.]

  24. Step 24 - Tap 'Allow'

    [Visual: Screenshot of child device showing a notification prompt with an 'Allow' button ✔️.]

  25. Step 25 - Enable protection features

    If you wish to enable Content Filters, Pause Internet, Time limits, Tap 'Enable protection features'.

    [Visual: Screenshot of child device showing an 'Enable protection features' button ▶️.]

  26. Step 26 - Tap 'Pair phone'

    [Visual: Screenshot of child device showing a 'Pair phone' button.]

  27. Step 27 - Tap 'Allow' to download profile

    Tap 'Allow' ✔️ to download the configuration profile to the child device.

    [Visual: Screenshot of child device showing a prompt to download a configuration profile with 'Allow' and 'Ignore' options.]

  28. Step 28 - Profile downloaded

    The profile has been successfully downloaded onto the device. Tap Close ❌ to dismiss the pop-up, then exit the companion app.

    [Visual: Screenshot of child device showing a 'Profile Downloaded' message with a 'Close' button.]

  29. Step 29 - Tap on Settings icon

    Tap on the Settings ⚙️ icon to continue the installation process.

    [Visual: Screenshot of child device home screen showing the Settings app icon.]

  30. Step 30 - Tap on 'Profile Downloaded'

    [Visual: Screenshot of child device Settings app showing 'Profile Downloaded' under General.]

  31. Step 31 - Tap 'Secure Family Companion'

    [Visual: Screenshot of child device Settings showing 'Secure Family Companion' under downloaded profiles.]

  32. Step 32 - Tap on 'Install'

    [Visual: Screenshot of child device showing an 'Install' button ➡️ for the profile.]

  33. Step 33 - Enter device passcode

    [Visual: Screenshot of child device showing a passcode entry screen.]

  34. Step 34 - Tap Trust

    [Visual: Screenshot of child device showing a 'Trust' button ? for remote management.]

  35. Step 35 - Success! Tap 'Done'

    [Visual: Screenshot of child device showing 'Profile Installed' with a 'Done' button ✅.]

Final screen on child device

[Visual: Screenshot of child device showing the AT&T Secure Family app interface with a map displaying the child's location, 'Protection features Active', and details like 'Near 19th Street, San Francisco, CA'.]

Step 32 - Success!

Final screen on parent device

[Visual: Screenshot of parent device showing 'Finish setup on [Name]'s device to enable features', with checkmarks ✔️ for 'Companion app installed', 'Location permissions granted', and 'VPN is installed which enabled protection features'.]

Step 33 - Parent will be notified

The parent will be notified that the VPN has been installed, enabling protection features! ✔️

Note that installation of the Secure Family Companion VPN is required for Parental Controls including; Content Filters, Pause Internet, and Internet Time Limits.

Troubleshooting Pairing Issues

Troubleshoot Pairing Issues - iOS Child Device

There are several issues that would prevent the installation of the iOS companion app, including:

  1. The child device must have iOS 10 or higher installed.
  2. Child cannot have another parental controls app or MDM profile installed (e.g., Life 360, Circle Go, etc.).
  3. Child cannot have short codes blocked (this will block the pairing SMS).

Ensure your child's device doesn't have another MDM profile installed. From the child's device, go to the iOS settings ⚙️, then follow these steps:

  1. Step 1 - From Child Device's Settings, scroll down and tap on General

    [Visual: Screenshot of child device Settings app, General section.]

  2. Step 2 - Tap Profile

    [Visual: Screenshot of child device Settings app, General screen showing 'Profile' option.]

  3. Step 3 - Ensure no other MDM profile

    Ensure that no other MDM profile, besides the AT&T Secure Family Companion, is active on the child device on this page.

    [Visual: Screenshot of child device Settings app, Profile screen showing downloaded profiles.]

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