Contents

Note: This guide covers the basic use of the 4RE DVR system. It is not a comprehensive manual for every possible action or situation you could experience when using 4RE.

WatchGuard 4RE User Guide - Motorola Solutions

instructions about how to safely remove the USB thumb drive, See Uploading evidence using the USB thumb drive on page 29. 4RE In-Car Video User Guide ...

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Important Notice
Copyright © 2019 WatchGuard, Inc. (dba WatchGuard). All rights reserved. This document and supporting data are the exclusive property of WatchGuard, Inc. and may not be copied or reproduced without permission.
Software updates
WatchGuard is committed to the continual testing and improvement of our software. As new software revisions become available, these updates are made available to your agency; fees may apply depending on your licensing agreement.
Contact information
WatchGuard, Inc. 415 East Exchange Parkway Allen, TX 75002 Customer Service Phone: 1-800-605-6734 Customer Service web portal: https://support.watchguardvideo.com/hc/en-us
Send us your suggestions
Tell us what we can do to make this book more useful. We will do our best to accommodate your suggestions in future revisions.
U.S. customers, please call Customer Service or submit a ticket through the customer service web portal. International customers, please contact your local distributor or submit a ticket through the customer service web portal.
Trademark notice
XLT, VISTA, 4RE, Record-After-the-Fact, Watch Commander, and REDACTIVE are all trademarks or registered trademarks of WatchGuard Video.
Wi-Fi is a registered trademark of Wi-Fi Alliance. Sierra Wireless and AirLink are registered trademarks of Sierra Wireless. COR IBR900 is a registered trademark of Cradlepoint. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. RAM is a registered trademark of National Products Inc. in the United States and/or other countries. Microsoft, Windows, Windows Media, Windows Server, SQL Server, Active Directory, Exchange, .Net, and Internet Explorer are trademarks or registered trademarks of Microsoft Corporation in the United States or other countries.
All marks, names, and logos mentioned herein are the property of their respective owners.
Third-party licenses and accessories
Using third-party accessories, including but not limited to batteries, wireless microphones, and non-recommended USB devices, may impact your device performance.

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Introduction

9

Welcome

10

About this document

10

Related documents

10

About the 4RE system

11

Prerequisite

11

What's new in version 4.0.7

12

What was new in version 4.0.6

12

Using In-Car 4RE DVR

13

Overview

14

Recommended shift workflow

14

Starting your shift

14

During your shift

14

Ending your shift

14

Starting your shift

15

Powering on your vehicle and 4RE

15

Pairing the wireless microphone with base

16

Associating the VISTA camera and base with 4RE

16

Logging in to the 4RE DVR

17

During your shift

19

Adjusting your cameras

19

Camera states

20

Changing and locking the Live View on-screen camera view

20

Changing a camera state

21

Creating recorded events

22

Recording group

22

Starting and stopping a group event

23

Tagging a recorded event

23

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Tagging in a Recording group

25

Using Covert mode

25

Using Covert mode in a recording group

26

Creating a recorded event using Record-After-the-Fact® (RATF)

26

Creating an RATF event

26

Ending your shift

28

Uploading evidence via wireless

28

Upload evidence over a cellular connection

29

Uploading evidence using the USB thumb drive

29

Removing the USB thumb drive using the STOP control

30

Removing the USB thumb drive using the Transfer function

31

Logging out of 4RE DVR

32

Powering off your vehicle

33

Understanding the 4RE system

34

4RE DVR overview

35

4RE DVR display

36

Display screen

36

Display Control panel

36

Associating 4RE with a group event

37

Smart Power Switch

37

Members of the recording group

38

Synchronized recordings

38

4RE role in a group event

39

VISTA WiFi Camera role in a group event

39

VISTAWiFi Base

40

Main menu screen

41

Review

41

Review By Event

41

Review By Time

43

Status

44

Officer log in or log out

46

Saving officer preferences

46

Transfer

47

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Status Network USB VISTA Record After The Fact® (RATF) RATF RATF disabled Audio Display Settings AutoZoom Radar Crash Date/Time Diagnose and troubleshoot issues Diagnostics options Display Control Panel Live View Active record-setting icons Upload status icons Lock/unlock icons Camera settings Name of agency, officer, and unit Storage meters Bookmark Date and Time Radar speeds GPS Power Entering Covert mode Menu Record Recording to the video loop and recorded events
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47 49 49 50 50 50 51 52 53 55 55 56 56 57 58 59 65 66 66 66 66 67 68 68 69 69 69 69 69 70 70 70 70
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Contents

Pre-event time

71

When working in an integrated group

71

Stop

71

Event tags

72

Event tag category

72

Required and optional event tag options

72

Event Tag categories defined by your agency

73

Resolution

73

Server Retention

74

Background

74

Recording group event tags

75

Review

75

Volume

75

Display

76

Dark Mode

76

Dark screen with movement

77

Cameras

77

Microphones

78

4RE DVR System Peripherals

79

Auto-start record

80

Auto-stop record

80

USB thumb drive

81

Multiple updates on one USB thumb drive

81

Wireless radio

83

Working as 4RE DVR Administrator

85

Overview: setting up and maintaining a 4RE DVR system

86

Officer Lists

87

Understanding passwords

87

Administrator password

87

Supervisor password

87

Deploying a configuration

88

Updating 4RE firmware

88

Updating wirelessly

88

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Updating with USB thumb drive Upgrades to 4RE DVR and VISTA WiFi camera Configuring a DVR with the USB thumb drive Deploy a configuration manually Verifying configuration settings Verifying 4RE DVR network information Wired connection Formatting the USB thumb drive Deleting an event from the 4RE DVR Re-exporting a recorded event Performing maintenance View logs Capture state Manage Recordings
Reset Recordings Copy All Video to USB Network settings Format hard drive Errors and Recommendations Errors Recommendations and notes for using the 4RE DVR WatchGuard Video recommendations WatchGuard Video notes Index

Contents
89 89 90 90 92 93 94 94 95 96 98 98 99 100 100 101 102 103 105 106 109 109 109 111

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Introduction
In this chapter ... l Welcome (page 10) l About this document(page 10) l Related documents (page 10) l About the 4RE system(page 11) l What's new in release 4.0.7(page 12)

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Introduction
Welcome
Welcome to the WatchGuard 4RE In-Car Video User Guide 4.0.7. This guide walks you through the basics of using the WatchGuard 4RE® DVR 4.0.7 system. The guide also covers what you need to know about working as an Administrator of the system.
About this document
The WatchGuard 4RE In-Car Video User Guide 4.0.7 User Guide covers the following topics: l Using the 4RE DVR l Associating 4RE DVR with a recorded event l Understanding the 4RE DVR display and control panel l Understanding the 4RE DVR system peripherals l Performing administrator tasks for 4RE l Errors and troubleshooting
Note: This guide covers the basic use of the 4RE DVR system. It is not a comprehensive manual for every possible action or situation you could experience when using 4RE. If you have a question about 4RE that is not covered in this guide, contact your WatchGuard Video representative.
Related documents
l Evidence Library 4 Web User Guide l Evidence Library Express 3.6 User Guide l Vista HD Wearable Camera User Guide l HiFi Microphone User Guide l 4RE® Interview Room Video System User Guide l Watch Commander 1.4 User Guide

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About the 4RE system
About the 4RE system
The WatchGuard 4RE DVR system consists of: DVR: The base Digital Video Recorder (DVR) is mounted in your vehicle and is the central component of the 4RE system. The DVR processes and stores evidence collected through the connected 4RE cameras and microphones. USB: The USB thumb drive is locked behind the DVR door and requires a key to access. The USB thumb drive stores your recorded events until you upload them to the Evidence Library software. Display: The display provides direct access buttons for common functions. You use the display to input information to the DVR while on your shift. Cameras: Three High Definition (HD) camera options offer multi-camera split screen viewing on the display. You can connect one HD camera and up to five Standard Definition (SD) cameras. VISTA WiFi camera: One or more VISTA WiFi cameras or VISTA XLT cameras can participate with 4RE in a recording group to provide different views on the same incident. HiFi Wireless Microphone: The microphone captures audio during event recording. Wireless Radio: The wireless radio connects the DVR to the wireless network for video upload.
Prerequisite
Important! You can upgrade 4RE from any 4.0.x version. If you are running a 3.5 or earlier version, you must upgrade to version 3.6 first, then upgrade to version 4.0.7.

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What's new in version 4.0.7
l Upload evidence over cellular connection (page 29) l Upload tested on:
o Sierra Wireless® Airlink MG90 Vehicle router o Cradlepoint COR IBR900 router
What was new in version 4.0.6
l 4RE shows when an upgrade is staged on the SPS or WiFi Base l Press the REC STOP button twice (when configured to do so) when stopping a recording to
confirm that the first STOP was not accidental l A Full Format option is available in Maintenance for the 4RE hard drive that erases all data from
the drive l Group event that enables:
o Recording group: in-car 4RE and body-worn VISTA WiFi and XLT cameras collaborate in the recording of a single incident by multiple devices
o 4RE shares Event Tags with VISTA; VISTA can choose whether to use a 4RE event tag l 4RE supports low-bandwidth uploads of events, such as over an LTE network

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Using In-Car 4RE DVR
In this chapter... l Overview (page 14) l Starting your shift (page 15) l During your shift (page 19) l Ending your shift (page 28)

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Using In-Car 4RE DVR

Overview
The 4RE DVR, an icon-driven user interface with direct access buttons, is the central component of the 4RE system. The 4RE DVR processes and stores evidence collected through other components that connect to it. Shown here is a high-level summary of your tasks during a shift. This is a suggested workflow. The tasks can vary depending on how your system is configured. You may perform some of the tasks every time you work a shift and others just once.
Important! Avoid using the Power control to power ON and OFF the 4RE. You can damage or lose data doing this. We recommend that you use the vehicle ignition to power on and off. See Powering off your vehicle on page 33.
Recommended shift workflow
Starting your shift
l Powering on your vehicle and 4RE(page 15) l Pairing the wireless microphone with base (page 16) l Pairing the VISTA camera with base (page 16) l Logging in to the 4RE DVR (page 17)
During your shift
l Adjusting your cameras (page 19) o Changing and locking the Live View on-screen camera view (page 20) o Changing a camera state (page 21)
l Creating recorded events (page 22) l Starting and stopping a recorded event (page 23) l Tagging a recorded event (page 23) l Using Covert mode (page 25) l Creating a recorded event using Record-After-the-Fact® (RATF) (page 26)
Ending your shift
l Uploading evidence via wireless (page 28) l Uploading evidence using the USB thumb drive (page 29)
o Removing the USB thumb drive using the STOP control (page 30) o Removing the USB thumb drive using the Transfer function (page 31) l Logging out of the 4RE DVR(page 32) l Powering off your vehicle (page 33)

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Starting your shift
Starting your shift
This section explains: l Powering on your vehicle and 4RE (page 15) l Pairing the wireless microphone with base (page 16) l Pairing the VISTA camera with base (page 16) l Logging in to the 4RE DVR (page 17)
Important! Avoid using the Power control to power ON and OFF the 4RE. You can damage or lose data doing this. We recommend that you use the vehicle ignition to power on and off. See Powering off your vehicle on page 33.
Powering on your vehicle and 4RE
To get started: n Start your vehicle.
Typically, the 4RE DVR powers on automatically with vehicle ignition. This is configured by your agency. The lights on the control panel flash when the 4RE DVR starts. As the 4RE DVR boots up, the Display screen shows its progress with a number of boot progress bars. The boot-up process takes less than a minute. A tone sounds when the process is complete.

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Using In-Car 4RE DVR
Pairing the wireless microphone with base
Several different types of wireless microphones can be included with the 4RE system. For specific information about your microphone, see the manufacturer manual that is packaged with your microphone.
Note: Microphones that stay in the same vehicle remain synchronized.
To synchronize the wireless microphone with its base: 1. Power on the wireless microphone. 2. Place the wireless microphone in the base to synchronize it.
Syncing takes only a few seconds. After the wireless microphone and base are synced, either the green LED turns on or the red LED starts flashing (the microphone battery needs charging). After you remove the microphone it remains synced with the base and can record audio to the 4RE DVR.
Important! You can use only one wireless microphone with one microphone base at one time.
For more information ... See Microphones on page 78 See theWatchGuard Wireless Microphone User Guide
Associating the VISTA camera and base with 4RE
Dock the VISTA WiFi camera with the VISTA WiFi base and connect the base to the Smart Power Switch. Docking the VISTA WiFi camera with the base lets VISTA associate with 4RE as part of a recording group. As the videos from the camera and 4RE are uploaded to the Evidence Library software, the videos from the same event are linked on import.
Note: Not all VISTA Wearable Cameras or VISTA bases have the Wi-Fi® feature. If you are not sure about your equipment, contact your WatchGuard representative.
For information about VISTA and 4RE working as a group, see Associating 4RE with a group event on page 37. For information about using the VISTA WiFi camera, see the VISTA HD Wearable Camera User Guide.

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Logging in to the 4RE DVR
Logging in to the 4RE DVR
Log in to the 4RE DVR at the beginning of each shift to ensure your name is associated with the events recorded in your vehicle. To log in to the 4RE DVR: 1. Press Menu on the control panel and touch the Officer button.
The Select Officer screen opens and shows a list of names.
2. Select your name from the list, then touch Login. Your name shows as the logged in officer on the bottom right corner of the Display screen Live View.
Tip: To remove the user and status information from the foreground of the Display screen, touch Hide in the upper right corner.

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Using In-Car 4RE DVR To search for your name: 1. Touch Find to open the Find Officers screen.
2. Enter your name.
3. Select the correct name. 4. Touch Find.
If you do not find your name in the list, contact your supervisor or system administrator. For more information, see Officer log in or log out on page 46

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During your shift
During your shift
During your shift, you create, stop, tag, and categorize recorded events. This section explains the following procedures: l Adjusting your cameras (page 19)
o Changing and locking the Live View on-screen camera view (page 20) o Changing a camera state (page 21) l Creating recorded events (page 22) l Starting and stopping a recorded event (page 23) l Tagging a recorded event (page 23) l Using Covert mode (page 25) l Creating a recorded event using Record-After-the-Fact® (RATF) (page 26)
Adjusting your cameras
The standard 4RE system can record and display three cameras simultaneously. With the optional 4RE Expansion Card, the system can record and display six cameras simultaneously. This includes one HD (high definition) and five SD (standard definition) cameras. The system automatically senses which cameras are installed and numbers them.
Important! The 4RE DVR requires that one camera always be active.
To adjust your camera settings: 1. Press Cameras on the control panel to see which cameras are active (depends on your set up).
The LED lights on the control panel tell you which cameras are active and displayed on the screen.
2. Touch the screen when the camera Live View is on. The Settings button appears.

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Using In-Car 4RE DVR 3. Touch Settings. The camera zoom, focus, Backlight, and Night View buttons appear.
4. Adjust the screen to set your camera views as needed. Note: Not every camera has these settings and available settings may vary between cameras.
Camera states
The cameras can be in one of 3 states: On -- visible on screen and always part of the recorded event Background -- visible on screen, can be added to the recorded event when tagging your event (if configured to allow) Off -- no active camera streams are included in the event (if configured to allow turning off the camera)
Changing and locking the Live View on-screen camera view
If you have multiple cameras, you can see multiple camera views on your Display screen, including background. You can choose what you want to show on the 4RE screen.

You can lock the view from one camera on the screen so that it is the one that displays. Note: What displays on the screen does not determine what is being recorded.

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Changing a camera state
To select and lock the Live View on the Display screen: 1. Touch a view on the screen to select it.
The view shows on the Display screen by itself for 10 seconds. The Lock icon appears as unlocked.

2. Touch the Lock icon to lock the view on the screen. The view remains on the screen until you touch the lock icon again. Then the screen returns to the split screen.
Important! Changing how the camera views show on the Display screen does not affect which camera streams are included in a recorded event. Unless you deactivate a camera, all streams are still included in an event.
Changing a camera state
Note: WatchGuard recommends setting the panoramic camera to Background.
To change a camera state: 1. Press Cameras on the control panel.
The active camera buttons appear on the Display screen.

2. Touch the button for the camera whose state you want to change.

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Using In-Car 4RE DVR
3. When you want to reactivate the camera stream, press Cameras on the control panel, then touch the camera button for the deactivated stream.
Important! You can only deactivate a camera stream on a recording if you have more than one camera. The 4RE DVR requires that one camera always be on.
Note: The permission to let you turn off a camera (deactivate a stream) must be configured in your Evidence Library.
For more information, see Cameras on page 77
Creating recorded events
A recorded event is a unique, protected segment of recorded: l Video l Audio l Subtitles Recorded events are typically started by an auto-start trigger, such as emergency lights or the siren. But, you can start an event manually by pressing the Record control on the display control panel.
Important! If the 4RE DVR is powered on, it is continuously recording to the hard drive. Pressing the Stop control does not stop this continuous recording--it only marks the end of the recorded event.
To manually start and stop a recorded event: 1. Press Record on the control panel.
The Record control turns red when it is recording. It stays red until the Stop control is pressed. 2. Press Stop to stop a recording. The 4RE DVR protects the video and audio segment between start and stop as a recorded event.
Note: If the 4RE DVR is configured to enable pre-event and/or post-event video (page 71), a recorded event also includes those times.
Recording group
If you are using VISTA WiFi cameras, an event can be started by any VISTA WiFi camera or the 4RE system. If a VISTA WiFi camera starts an event, 4RE can choose to start an event also. This creates a group that collaborates on the recording of a single incident by multiple devices.

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Starting and stopping a group event
For more information . . . See your Evidence Library software documentation. See Associating 4RE with a group event on page 37
Starting and stopping a group event
When you press Record on the control panel, the 4RE DVR begins a recorded event. Most recorded events are started by the auto-start settings (triggers) (page 80). The 4RE DVR sends the status to members of a multi-peer recording group. 4RE DVR marks the segment between pressing the Record control and pressing the Stop control as protected. You can stop the recorded event by pushing the Stop control.
Important! If the 4RE DVR is powered on, it is continuously recording to the hard drive. Pressing Stop does not stop this continuous recording--it only marks the end of the protected recorded event.
For more information . . . See Creating recorded events on page 22 See Tagging a recorded event on page 23 See Associating 4RE with a group event on page 37
Tagging a recorded event
After you press Stop for an event 4RE then asks you to tag the event, depending on your 4RE configuration. Tagging associates each recorded event with a category. The event tags can make the event easier to find when searching the Evidence Library software and can affect retention of the event. The category you tag the event with determines the quality of the video from the front camera. Event categories and other event tag questions are determined by your agency and configured in your Evidence Library software. For more information on configuring the 4RE DVR, see your Evidence Library software documentation.
Important! Because the Event Category Tag affects data retention, setting its value incorrectly or not setting it at all can cause a recording to be improperly purged or archived. For information on your agency purge and archive criteria, contact your system administrator.
To tag a recorded event:

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Using In-Car 4RE DVR
1. Press Stop on the control panel to stop a recording.
Note: You may need to press a Record Stop button a second time within 5 seconds to confirm the event stop in EvidenceLibrary.com, depending on your configuration.
The Event Tag screen appears. 2. Select a category for the event.

Categories are defined in your Evidence Library software. The category is either Required or Optional. For more information, see Event tag category on page 72
3. Change the Resolution of the video you are saving, if needed.

Note: The presence of the Resolution button depends on your 4RE DVR configuration. You cannot downgrade the resolution.

For more information, see Resolution on page 73
4. Change the Server Retention if the time the video should remain on the server is longer than your default time.

Note: The value changes based on what is configured in your Evidence Library software.

5. Choose whether to include Background video when the event is saved to the Evidence Library software.

Any camera that is in background state shows the background state icon right corner of the camera's view.

in the bottom

Note: Whether you have the permission to include (or exclude by default) background video depends on your 4RE configuration.

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Tagging in a Recording group
6. Touch Save in the upper right corner of the screen after you choose your category. Other event tag screens can appear. Answer each event tag question and touch Save or Skip after each question.
7. Complete the remaining Event Tag screens. If the 4RE DVR is waiting for you to categorize a recorded event and you start a new event, the 4RE DVR saves the first event without an event category and uploads it to the Evidence Library. You can categorize the uncategorized event later in Evidence Library using the event properties feature. For more information about editing event tags in Evidence Library, see the Evidence Library documentation.
Tagging in a Recording group
In a recording group, 4RE shares event tag information with all recording group members. If a member of the group does not receive the event tag information or chooses to enter its own tag, then that member uses its own tag. The member event tag overrides the 4RE DVR tag. For more information, see Associating 4RE with a group event on page 37.
Using Covert mode
Covert mode lets you record activities without suspects in the vehicle being aware you are recording. To put 4RE into Covert mode: n Press and hold the Power on (|) control for three or more seconds.
l A tone sounds when you enter Covert mode l A recorded event starts l The screen goes dark and the front and cabin cameras are turned on l The control panel and camera lights fade out l All microphones are automatically turned on and become part of the event To exit Covert mode: 1. Press Stop on the control panel. A tone sounds when you exit Covert mode and the following message appears:
2. Touch OK. The cameras and microphones continue to record.
3. Press Stop on the control panel to stop recording.

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Using In-Car 4RE DVR
Note: Covert mode differs from Dark mode. Dark mode temporarily dims the system display and turns off the LEDs.
For more information, see Dark Mode on page 76.
Using Covert mode in a recording group
4RE shares with all members of a recording group that it is entering or exiting Covert Mode. The VISTA WiFi camera can choose to follow this state. For more information about covert mode with VISTA, see the VISTA Wearable Camera User Guide.
Creating a recorded event using Record-After-the-Fact® (RATF)
The 4RE DVR is always recording. An RATF event is typically video that was not initially included as part of a recorded event. You may want to make a recorded event of a recording that is not part of a recorded event. If the video resides on the hard drive, you can retrieve it and make an RATF event. You can also use RATF to make a video if an event description was removed from the DVR. If the video is still there, you can recreate that event.
Creating an RATF event
To create an RATF event: 1. Press Menu on the control panel and touch the Record After The Fact button on the screen.
The Record After the Fact screen appears.

2. Set the start and end date/time for the event you want to create. a. Touch the field you want to change. b. Use the up and down arrows to change the numbers in the highlighted field.

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3. Touch the Create button to create the RATF event. The confirm message box opens.

Creating an RATF event

4. Touch Yes. The Event Tag screen opens.

5. Choose an Event Tag (page 23).
Answer the questions on the screen, the same as you would when tagging an event during any event recording.

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Using In-Car 4RE DVR
Ending your shift
After you complete your shift, follow the procedures in this section before leaving your vehicle. Your recorded events must be uploaded either via wireless or from the USB thumb drive. l Uploading evidence via wireless (page 28) l Uploading evidence using the USB thumb drive (page 29)
o Removing the USB thumb drive using the STOP control (page 30) o Removing the USB thumb drive using the Transfer function (page 31) l Logging out of the 4RE DVR (page 32) l Powering off your vehicle (page 33)
Uploading evidence via wireless
You don't have to do anything to upload your evidence via wireless. When your car is within range of the agency network, the 4RE DVR automatically starts uploading. You should look for the Upload icon on the screen.
1. Verify the 4RE DVR is not actively recording.

REC is not visible on the screen.
Tip: REC shows on the screen if 4RE is actively recording. The Record control and LEDs on the control panel are lit.

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Upload evidence over a cellular connection
2. Ensure your evidence is transferring to your Evidence Library software. Verify the Upload and Signal icons appears on the screen.

3. Log out of the 4RE DVR. 4. Turn off the vehicle ignition.
The 4RE DVR will continue to upload recorded events for an extended time, even after the ignition is turned off. This is the Wireless transfer shutdown timer setting that you define in the Evidence Library 4RE configuration. How long the recorded events continue to upload depends on your agency settings. For more information, see your Evidence Library documentation.
Important! Avoid using the Power control to power ON and OFF the 4RE. You can damage or lose data doing this. We recommend that you use the vehicle ignition to power on and off.
Upload evidence over a cellular connection
You can upload video over 3G or 4G cellular and WiFi (via VPN) connection to the Evidence Library server. The upload was tested on: l Sierra Wireless Airlink MG90 Vehicle router l CradlePoint COR IBR900 router
Note: WatchGuard Video recommends that you contact WatchGuard support before setting up the system to upload over cellular.
Uploading evidence using the USB thumb drive
Note: If your agency does not use the USB thumb drive to upload evidence, typically you do not remove the thumb drive.

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Using In-Car 4RE DVR
The USB thumb drive functions primarily as a backup storage device for the hard drive. WatchGuard Video provides a 16 GB USB thumb drive, but you can use any size thumb drive with the DVR. You can remove the USB thumb drive safely in two ways: l Use Transfer on the Main Menu Display screen l Use Stop on the Display Control Panel (page 30) After you transfer the evidence to the USB thumb drive, manually upload the evidence to your Evidence Library software. When that completes, re-insert the USB thumb drive into the same 4RE DVR. Re-inserting the USB thumb drive confirms to the 4RE System that the video was successfully transferred to Evidence Library. This frees up the event record space on the USB thumb drive and on the 4RE DVR.
Warning! If you do not remove the USB thumb drive safely, you risk losing or corrupting evidence (page 30).
If your agency has an extended time before you can upload your data, that is set in the Evidence Library software. The extended time lets you load a new USB thumb drive in the DVR and continue to record.
For more information, see your Evidence Library documentation.
Removing the USB thumb drive using the STOP control
Warning! If you do not remove the USB thumb drive safely, you risk losing or corrupting evidence.
To safely remove the USB thumb drive using the Stop control: 1. Insert the key and turn clockwise to open the door on the 4RE DVR.
The door opens and the USB thumb drive pops out. 2. Press and hold the Stop control for three seconds.
The following message appears:

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Removing the USB thumb drive using the Transfer function 3. Touch Yes.
If the system is writing to the device, the following message can appear.
4. Touch OK and wait until it is safe to remove the device.
5. Touch OK and remove the USB thumb drive from the 4RE DVR. Take your USB thumb drive to your Evidence Library server and upload your files.
Tip: After you upload your evidence to your Evidence Library software, reinsert the USB in the 4RE DVR it came from. 4RE recognizes that the events have been uploaded and releases the space on the DVR. The space is available but is not written over until all other space is used. If it does not get a confirmation that the events have been uploaded, it rewrites the events to the USB thumb drive (page 29).
Removing the USB thumb drive using the Transfer function
To safely remove the USB thumb drive: 1. Insert the key and turn clockwise to open the door on
the 4RE DVR. The door opens and the USB thumb drive pops out. 2. Touch Transfer on the Main Menu Display screen. The Transfer screen appears. 3. Touch USB.

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Using In-Car 4RE DVR 4. Touch Safely Remove. If the system is writing to the device, the following message appears.
5. Touch OK and wait until it is safe to remove the device.
6. Touch OK and remove the USB thumb drive from the 4RE DVR. Take your USB thumb drive to your Evidence Library server and upload your files. The time delay for writing unconfirmed events back to the USB thumb drive is configurable (page 29). See your Evidence Library documentation for more information.
Note: You must return the same USB thumb drive to the same 4RE DVR for 4RE to free up space on your thumb drive. If you do not return the same thumb drive all events will be rewritten.
Logging out of 4RE DVR
Log out of the 4RE at the end of your shift. Recorded events are associated with the officer who is logged in. After an officer logs in, the previous user is logged out automatically. 1. Press Menu and touch Officer on the Main Menu screen.
The Select Officer screen appears.

2. Verify your name is selected then touch Logout.

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Powering off your vehicle
Note: If you do not log out, when the next officer logs in you are automatically logged out. If the next officer forgets to login, your name will remain on the recordings until someone else logs in or someone logs you out.
Powering off your vehicle
The last step in the process is to power off your vehicle. If you are uploading evidence via wireless, the upload from the 4RE DVR continues for a specified amount of time. The amount of time it continues to run is defined in your Evidence Library software.

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Understanding the 4RE system
In this chapter ... l 4RE DVR overview (page 35) l Associating 4RE with a recording group (page 37) l Main Menu screen (page 41) l Display control panel (page 65)

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4RE DVR overview
The 4RE DVR (Digital Video Recorder) is the central component of the 4RE system. The DVR processes and stores evidence collected through the connected cameras and microphones. The DVR offers storage capacity of an industrial grade 64 GB solid state hard drive or a full automotive grade 200 GB hard drive.
The system also has a 16 GB USB thumb drive that serves as redundant storage for recorded events.

4RE DVR overview

Note: The key to the USB thumb drive compartment is typically kept by the invehicle supervisor.
Some functions on the 4RE DVR are beyond the scope of in-vehicle users. Access to these functions requires an administrator password. As an administrator, you can assign supervisor passwords to other users for some functions.
Important! WatchGuard recommends that you configure your 4RE DVR in the Evidence Library software to customize it for your agency before first use.
For more information ... See Overview: setting up and maintaining a 4RE DVR system on page 86 See the Evidence Library software documentation

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4RE DVR display
The 4RE DVR display lets you: l View live video coming into the system l Create recorded events and categorize
them l Review recorded events and other video
stored on the system l Control and monitor 4RE DVR functions The 4RE DVR display has two parts: Display screen: Touch screen to make functional choices or view live video Control panel: Press controls to perform basic 4RE DVR functions
Display screen
The Display screen work areas includes: Live View (page 66) Main Menu (page 41)
Display Control panel
The Display Control Panel contains the following controls: Power (page 69) Menu (page 70) Record (page 23) Stop (page 71) Review (page 75) Volume (page 75) Display (page 76) Cameras (page 77) Microphones (page 78)

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Associating 4RE with a group event
Associating 4RE with a group event
A Group Event enables in-car 4RE and body-worn VISTA WiFi cameras to collaborate in the recording of a single event by multiple devices. A recording group is typically linked to a vehicle. Starting a recorded event on one device alerts the other devices in the group that there is a change in status. The decision to join the recording group is made by each individual, according to their configuration.
Note: Not all VISTA Wearable Cameras and VISTA bases have the Wi-Fi feature. If you are not sure whether your equipment has the Wi-Fi feature, contact your WatchGuard Video representative.
Smart Power Switch
The Smart Power Switch fulfills the role of power management. As a required member of a local group event network, the Smart Power Switch: l Functions as the central connection point
The Smart Power Switch connects all of the members of a group event. The Smart Power Switch allows the 4RE DVR and VISTA WiFi and VISTA XLT cameras to communicate with each other. The Smart Power Switch has an open port that you can use with the Mobile Data Computer (MDC). l Manages power intelligently The Smart Switch detects the status of the devices in the network, whether powered on or off. When the Switch detects that the devices in the recording group no longer need power, it powers down any remaining devices connected to the local network, including itself. l Functions as the local network DHCP server The Smart Power Switch serves as the DHCP server for the devices, providing the IP address for the recording group members.

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Members of the recording group
A recording group is a network of associated devices communicating with each other when one of them changes its event status. A recording group joined with either wired or wireless connections includes:
l One Smart Power Switch (page 37) (required) l One or more VISTA WiFi or VISTA XLT cameras (required, two or more cameras if group does
not include a 4RE)
Important! The VISTA WiFi and VISTA XLT cameras do not receive notifications of group event starts, stops, and categorizations when they moves out of range of the recording network.
For information on the VISTA WiFi cameras in a group event, see the VISTA Wearable Camera User Guide. l One VISTA (required) l One 4RE DVR, firmware version 4.0 or later (not required)
The members of the recording group are aware of the others in the group. Any member can start a recorded event and send its status to all other members. The others, sensing a change in status, can choose to begin recording. Only 4RE can stop a group event. The other members of the group sense when this happens and can choose to stop recording. Each member of a group can stop on its own, if configured, but only 4RE can stop them as a group.
Synchronized recordings
4RE and VISTA devices can capture video and audio within the same time frame and at the same scene. These events are linked to each other automatically at import.

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4RE role in a group event
If another vehicle joins an incident, the new vehicle group event members cannot join the existing group but can collaborate in their own group event. You can manually link the recorded events for each group in the Evidence Library software.
For more information ...
See the VISTA Wearable Camera User Guide See the Evidence Library 4 Web software documentation See the Evidence Library Express software documentation
4RE role in a group event
Only one 4RE can be in a group event. If another 4RE recording group is at the same incident, the recordings can be manually linked and played back synchronized in the Evidence Library software. As part of the recording group network, the 4RE DVR:
l Initiates group events 4RE uses the group event network to inform the other group members when it starts an event. The other members can join by starting their own recorded events.
l Stops group events 4RE uses the group event network to inform the other group members when it stops an event. Only the 4RE can stop all recorded events that are part of the group event at the same time.
l Responds to group event starts by other group members Through the group event network, the 4RE is informed by other group members when they start a recorded event. 4RE can then join the group by starting its own recorded event.
l Shares all event tags with other group members The category you assign on the 4RE to a recorded event is passed to other group members' recorded events. The other group members can choose to categorize their own recorded events, overriding any category passed to them by 4RE.
l Shares Covert Mode entry and exit with other group members Other members can choose to enter or exit Covert Mode.
VISTA WiFi Camera role in a group event
As part of the group event network, the VISTA WiFi camera:
l Communicates with the local recording group. l Initiates group events
VISTA WiFi or VISTA XLT cameras notify other group members that it has started an event. The other group members can join the group event by starting their own recorded events. l Responds to group event starts or stops by other group members The VISTA WiFi and VISTA XLT cameras can start or stop their own recorded event manually, if configured to do so.
Multiple VISTA WiFi cameras can belong to a recording group.

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VISTA WiFi and VISTA XLTs can provide a wireless hotspot for the VISTA SmartConnect For more information, see the Evidence Library documentation or the VISTA Wearable Camera User Guide.
VISTAWiFi Base
The VISTA WiFi base acts as a Wi-Fi hot spot for the VISTA WiFi cameras The VISTA WiFi Base connects to the group event network with a wired connection into the Smart Power Switch. It also connects to a windshield antenna that lets it connect wirelessly with a VISTA WiFi camera.

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Main menu screen
Main menu screen
When you press Menu on the Display Control Panel, you access the WatchGuard 4RE Main Menu. This replaces the Live View camera feed, although the cameras are still recording. The Live View camera feed is the default view of the 4RE DVR. You typically use this screen at least twice per shift--for officer log in and log out of the 4RE DVR.
Tip: To return to the Live View when on the Main Menu screen, press Menu again.
The Main Menu contains the following functions: l Review (page 41) l Status (page 44) l Officer log in or log out (page 46) l Transfer (page 47) l Record After the Fact®(page 50) l Audio (page 52) l Display (page 53) l Settings (page 55)
Review
You can review recorded event details and access playback from the Review button on the Main Menu.
Note: Only the Front, Cabin, or Panoramic cameras can record while you play back video on 4RE. All other cameras are disabled until you finish playing back the video.
Review By Event
To review and play back an event:

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Understanding the 4RE system 1. Touch the Review button on the Main Menu screen.
Playback Selection screen opens, showing the By Event list.
2. Select a recorded event to review. 3. Touch the Details button in upper right corner to review the details of the event.
The Event Details screen opens.
a. Touch the Camera down arrow to choose an alternate camera view, if you have multiple cameras.
b. Touch the Prev Event button to see an event that occurred before the one you selected. c. Touch the Next Event button to see an event that occurred after the one you selected. 4. Touch Play in the upper right corner to play back the event you selected. The Playback screen opens.

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a. Touch Pause to stop the playback without exiting. b. Touch the back arrows to go back 5 seconds or 20 seconds. c. Touch the forward arrows to skip ahead 5 seconds or 20 seconds. d. Touch Stop or Back to exit the playback.
Review By Time
To review and play back an event By Time, follow these steps: 1. Touch the Review button on the Main Menu screen.

Review By Time

The Playback Selection screen opens. 2. Touch the By Time button.
The Playback Selection By Time screen opens.

a. Touch the Camera down arrow to choose an alternate camera view, if you have multiple cameras.
b. Touch the MM/DD/YY and/or hh:mm:ss field you want to change. Use the arrows to move forward or backward in time.
3. Touch Play in the upper right corner to play back the stored video By Time.
The Playback Screen opens. It is the same screen that opened in Review by Event. Follow Step 4 in Review by Event.
If your agency chooses to block Review by Time, you will see this Playback Screen:

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The means you cannot review an event by time.
Status
Access information about video storage, the current logged-in user, device status, and VISTA ID and status from the Status button on the Main Menu. To access information about the state of the 4RE DVR: 1. Touch the Status button on the Main Menu screen.
The video Storage screen opens.

Storage status is shown for the DVR hard drive and the USB thumb drive. 2. Touch the User button.
The User Info screen opens.
Shows the officer logged into the DVR. 3. Touch the System button.
The System Info screen opens.

Shows the version information for the system elements. If you do a group event the last two lines on the System Info screen show you what versions

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of the Smart Power Switch and VISTA WiFi base you are running.

Status

Note: WatchGuard Customer Service is the main user of these screens. The version numbers shown in the pictures are examples. The version information on your 4RE DVR may be different.
4. Touch the Devices button. The Device Status screen opens.

Shows the status of devices contained in or connected to the 4RE DVR. Note: A device that has next to it is configured as a record-start setting.
5. Touch the VISTA button.

The VISTA Status screen opens showing the status of the cameras in the group. The cameras are listed in alphabetical order with the following possible status messages:

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l Docked l Connected l Upload Complete

l Out of Range l Uploading... l Holding...

Officer log in or log out
You can log in (page 17) or log out (page 32) of the 4RE DVR by touching the Officer button on the Main Menu.

If you are already logged in, your name will be selected.

Important! Log in to the DVR at the beginning of every shift. The previous user will be logged out. All video recorded during a shift is associated with the officer who is logged in during that shift.
Saving officer preferences
The 4RE DVR automatically tracks certain preferences you set after you log in. The 4RE DVR associates these preferences with your login name. The officer preferences tracked by the system include:
l Display settings o Screen and Control Panel button brightness (page 53) o Screen saver (page 54) o Dark mode (page 76)
l Camera settings (page 55) l Volume levels (page 52)

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Transfer
Transfer
Use the Transfer button on the Main Menu screen to access information about the transfer of recorded events from the 4RE DVR to your Evidence Library software. When you touch the Transfer button, the Transfer screen opens with buttons to access information about l Status l Network (page 49) l USB (page 49) l VISTA (page 50)
Status
The Status screen shows information about the state of the transfer and of the event data remaining to be transferred. Depending on which Evidence Library software your agency uses and where in the transfer process your 4RE DVR is, the Status screen provides different information. For example, if your DVR is connected wirelessly to your Evidence Library server, and in the process of transferring recorded events to the server:

If no network connection has been set up between the 4RE DVR and the Evidence Library server, the Transfer Status screen shows that no connection is present.

Touch the Events button to bring up a status of the events on the Recordings to Transfer screen.

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The Recordings to Transfer screen lets you know what events are on the 4RE DVR and which have been copied to the USB thumb drive. Touch the Logs button to access logs of the transfer process.

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Network
Network
The Network screen shows information about the network connection between the 4RE DVR and Evidence Library, if one exists. It also shows basic information about any transfer that is in process.
If no network connection has been set up between the 4RE DVR and Evidence Library server, the Transfer Network screen shows that no connection is present.

USB
The USB screen shows storage information about the USB thumb drive if it is present.

The Transfer USB screen lets you safely remove the USB thumb drive from the 4RE DVR. For instructions about how to safely remove the USB thumb drive, See Uploading evidence using the USB thumb drive on page 29.

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Warning! Only remove a USB thumb drive from a 4RE DVR when it is safe to do so (page 30). Removing the USB thumb drive too early can result in loss of evidence or other unexpected results when data is imported from the USB thumb drive.
VISTA
The Transfer VISTA screen shows which VISTA (by Device ID) is transferring data. The Transfer in progress shows which server is the target of the transfer.

The Events and Logs buttons work the same as described under Status (page 44). For more information about transferring data from VISTA, see the VISTA Wearable Camera User Guide.
Record After The Fact® (RATF)

RATF

With RATF, you will never miss an incident, even when the Record control wasn't pressed. The camera is always recording. If the video resides on the 4RE DVR hard drive, you can retrieve it with RATF and make a recorded event.
See Creating a recorded event using Record-After-the-Fact® (RATF) on page 26

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RATF disabled
RATF disabled
RATF Off is configured in your Evidence Library software by your agency. When the red-circle backslash symbol appears, RATF is disabled.
Important! Even if your agency set RATF to off, you will still receive a minimum 15 seconds of pre-event video when part of a recording group. 4RE can still use pre-event none when not configured for group events.

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Audio
The Audio button lets you adjust the volume level of tones, live audio, and playback. This button does not affect the volume level of the recorded audio. Typically, live is turned off or muted, but it can be useful if you want to monitor the audio of an officer outside the vehicle. For example, in a training situation monitoring through the wireless microphone. 1. Touch the Audio button on the Main Menu screen.
The Volume Settings screen opens.
Note: You can also set the volume level from the Volume control on the control panel. 2. Set the volume level for Tones--the sound 4RE makes when it finishes a process, issues an alert, etc., such as when a recording starts or stops. 3. Set the volume level for Live--the audio coming live from the wireless microphone.

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4. Set the volume level for Review--the volume of the playback on the DVR

Display

Display
Adjust screen brightness, screen saver settings, and camera lights from the Display button on the Main Menu. To change the Display settings: 1. Touch Display on the Main Menu screen.
The Display Settings Brightness screen opens.
a. Move the control on Screen Brightness all the way to the Min (minimum) to make the screen barely visible. (This is not the same as Dark Mode)
b. Move the control on Button Brightness all the way to the Min (minimum) to make the buttons on the control panel barely visible.

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2. Touch the Screen Saver button. The Display Settings Screen Saver screen opens.

Based on your choices, the Screen Saver makes your screen go dark when you are in Live View (page 66). Touching the screen or pressing the Menu control brings the screen back to the Live View.
If you select Night View Only (page 67), the screen saver activates only when Night View is on. You set the amount of time to wait before activating.
Choose Yes to activate your screen saver while the 4RE DVR is running. If you select Yes, you set the amount of time before the screen saver activates. If you select No, the display remains active at all times. Any changes you make are saved automatically.
3. Touch the Camera Lights button.
The Display Settings Camera Lights screen opens. These are the green and red LEDs that some WatchGuard cameras have. All front WatchGuard HD cameras have these lights. No cabin or auxiliary cameras have these lights.

The indicates on. The indicates off.
Note: When the camera is recording the red light shows on the front of the camera. The green light shows the power is on (unless you turned them off or are using Covert Mode).
4. Touch Back when you are finished.
Note: 4RE DVR will remember your settings the next time you log into the system.

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Settings
For more information ... See Dark Mode on page 76 See Display on page 76
Settings
On the Settings screen you can adjust the camera auto-zoom (if present), radar, crash sensitivity, and system date/time settings. You can also access system diagnostic options using the Settings button.
Important! WatchGuard recommends that you talk with your system administrator before changing the settings and options on the Settings screen
To access the Settings screen: n Touch the Settings button on the Main Menu screen.
The Settings screen opens, showing Camera Auto-Zoom Settings.

AutoZoom
When you press the AutoZoom button on the back of the WatchGuard Auto-Zoom enabled front camera, you initiate the auto-zoom process. AutoZoom lets you set the front camera magnification level and how long to hold that level. If your Front Camera does not have a zoom feature, the AutoZoom screen shows a Magnification Level of 1X. You cannot adjust the level.

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To adjust the front camera: 1. Touch the AutoZoom button. 2. Touch the up or down arrows next to Magnification Level to change zoom level (max is 18X). 3. Touch the up and down arrows next to Hold Time (Sec) to set the amount of time you want to
hold that zoom level (max is 10 seconds). 4. Touch Save in the upper right corner of the screen.
Radar
The Radar screen lets you choose the type of radar you have in your vehicle, as applicable.
Note: Permissions to set or change the Radar settings must be configured in your Evidence Library software.
To set your vehicle radar type: 1. Touch the Radar button.
The Radar screen opens.

2. Select the model of the radar in your vehicle. If you have a radar system in your vehicle, you must select the radar type for the 4RE system to use the data from the radar.
3. Touch Save.
Note: You must configure the radar settings in your Evidence Library software.
Crash
The Crash Sensitivity screen lets you set the sensitivity triggers to start a recorded event. When the force reaches that level a recorded event is automatically started.
Note: Permissions to set or change the Crash Sensitivity settings must be configured in your Evidence Library software.

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To adjust the crash sensitivity of your 4RE DVR: 1. Touch the Crash button on the control screen.
The Crash Sensitivity screen opens. The default sensitivity is 8 Gs.

Date/Time

2. Adjust the crash sensitivity of your 4RE system using the up and down arrows.
Tip: Under normal circumstances, a setting of 8 (medium sensitivity) is sufficient. If your system repeatedly detects false crashes, raise the setting (lower the sensitivity). If your system did not detect a true crash, lower the setting (raise the sensitivity).
3. Touch Save in the upper right corner, as needed.
Date/Time
The Date/Time is typically set automatically in the 4RE unit by the GPS unit. It is maintained during power off periods by an internal battery. You may need to set the Time Zone if your territory crosses time zone boundaries. The default time zone is America/Chicago. To change some of these settings requires an Admin or supervisor password.
Note: Permissions to set or change the Date/Time settings must be configured in your Evidence Library software.

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Understanding the 4RE system To set the date and time for your 4RE DVR: 1. Touch the Date/Time button. The Date/Time screen opens.
2. Set the Time Zone where your agency is located. a. Touch drop-down arrow for Time Zone. b. Touch the up and down arrows to scroll the time zone list.
3. Set the local Date/Time. a. Touch the date and time field you want to change. b. Touch the up and down arrows to change the values in each field. Note: You can also set the time zone in your Evidence Library software.
4. Touch Save.
Diagnose and troubleshoot issues
If an issue occurs with the 4RE DVR, WatchGuard Customer Service may ask you to access diagnostic information. This can include information such as temperatures, voltages, and GPS information. This section presents a summary of all the buttons on the Diagnose screen. 1. Touch the Settings button on the Main Menu Screen.

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2. Touch the Diagnose button.

Diagnostics options

Use the up and down arrows to move up and down in the Diagnostics screen. 3. Touch each button under Diagnostics to retrieve information about the system.
Important! Some of the diagnostics options available from the Diagnostics screen are only accessible with a supervisor or administrator password. After you enter a password, you can access the protected areas on the Settings screen as long as you do not return to the Live View in between accessing those areas.

Diagnostics options

Button

Purpose

Accelerometer Accelerometer runs a self-test and shows the status.

Cam Buttons (if applicable)

Ensures that function buttons on your camera are working. Press the button on the camera and if the function works a  appears on the screen. If the function does not work, a appears.

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(continued)

Button

Purpose

Camera

Provides details about the cameras in your system.
Select the Front camera and touch Diagnose. The Camera Diagnostics screen opens for the Front camera.
Select any camera, other than the Front camera, and the Camera Details screen opens for the selected camera.
See Adjusting your cameras on (page 19)

Camera Diagnostics
Touch Details or any of the other buttons to test that functions are working correctly and to see information about the camera.

Camera Details
Provides information about the selected camera. If a tested element is down or not working correctly
appears. The  means it is working correctly. Also provides camera frame rates.

Capture State

Lets you capture system details on the USB thumb drive. WatchGuard Customer Service may ask for this information for troubleshooting.

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(continued)

Button

Purpose

Configuration

An administrator sets up the Configuration file in the Evidence Library software. Use the up and down arrows to scroll through the list of configuration items. You can see the complete list of items in the Evidence Library software.

Delete Event
Display Button Test

Requires an administrator password.
See Deleting an event from the 4RE DVR on (page 95)
Lets you troubleshoot the buttons on the control panel. Press a button on the control panel that matches an item on the screen. If the function is working,  appears on the screen. If there is an issue, appears.

Display

Lets you test the LEDs, screen brightness, and button brightness on the control panel.

Events

Lets you view details about key system events.
Requires an administrator password.

Diagnostics options

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(continued)

Button

Purpose

Format USB

Lets you format the USB thumb drive.
See Formatting the USB thumb drive on (page 94)

GPS

Warning! You lose all events on the USB thumb drive when you reformat
Lets you see the system GPS information.

HiFi Wireless Mic

Lets you upgrade a WatchGuard HiFi Wireless Microphone.
For more information, see the WatchGuard HiFi Microphone User Guide.

ReExport Event

Lets you re-export a recorded event to the USB thumb drive. See ReExporting a recorded event (page 96).
Requires an administrator password.

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Button

Purpose

System History

Provides historical system information for troubleshooting purposes.
Requires an administrator password.

Temperatures

Provides the current temperatures of your system and the historical maximum temperature.

Touch Screen

Lets you troubleshoot your DVR touch screen. As you touch each X on the screen, the X changes to a . If it does not change, your touch screen may have an issue. Contact Customer Service for help.

Transfer

Displays the transfer bit rate when you are transferring events from 4RE to Evidence Library. Primarily used for troubleshooting.
See Transfer on (page 47)

View Logs

Helps Customer Service troubleshoot system issues. See View Logs on View logson page 98
Requires an administrator login.

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(continued)

Button

Purpose

VISTA

Lets you manage any VISTA WiFi camera associated with the local recording group. For more information, see the VISTA HD Wearable Camera User Guide.

Voltages

Provides the current and historical voltage supply for the 4RE Supply and Clock Battery.
The operating range is from 8V to 18V.

Wireless

Shows information about the 4RE system network (wired or wireless) and the DVR address on the network. This screen is typically used by Customer Service to troubleshoot networking issues.

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Display Control Panel
Display Control Panel
Use the controls on the Display Control Panel to perform basic 4RE DVR functions.
The Display Control Panel contains: Power up (|) control to power on the 4RE DVR; press Power down () control to power off the 4RE DVR; See Power on page 69
Important! Avoid using the Power control to power ON and OFF the 4RE. You can damage or lose data doing this. We recommend that you use the vehicle ignition to power on and off. See Powering off your vehicle on page 33.
Menu: access or exit the system Main Menu (page 70) Record: start a recorded event (page 23) Stop: stop the recorded event (page 71) Review: play back a recorded event (page 75) Volume+ Volume -: increase or decrease the volume of the 4RE DVR tones or to access the Advanced volume controls. (page 75) Display+ Display ­: increase or decrease the brightness of the 4RE DVR display screen or to access further display options. (page 76) Cameras: list all of the cameras in the 4RE system (page 77) Microphones: list all of the microphones in the 4RE system (page 78)

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Live View
The Display screen Live View shows one or more live video streams from the system cameras. The video streams on the Live View are the same streams that the 4RE DVR is recording. Live View is the default mode for the Display screen. The Display screen can show:
l Active record-trigger icons l Upload status icons l Lock/unlock icons l Camera Settings l Name of agency, officer, and
unit l Storage meters l Bookmark l Date and time l Radar speeds l GPS coordinates
Tip: To remove the user and status information from the foreground of the Display screen Live View, touch Hide in the upper right corner. The Hide button changes to Show. To add the user and status information back to the Live View, touch Show.
Active record-setting icons
Recorded events are typically started by an auto-start setting, such as emergency lights, siren, or the wireless microphone. See Auto-start record on page 80.
Upload status icons
The Upload status icon is visible on the display screen when your system is uploading evidence to the Evidence Library. The Signal strength icon is also visible.
Lock/unlock icons
On the Live View, when more than one camera view is shown, you can lock a single view on the Display screen. For more information, see Changing and locking the Live View on-screen camera view on page 20.

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Camera settings
Camera settings
After you lock a Live View, if the camera associated with the view has features that can be adjusted by a user, a Settings button shows on the bottom right corner of the screen. The Settings button gives you access to user-adjustable functions for the selected camera. For example, Zoom and Focus. Night View The Night View feature adjusts the camera so that video coming from it is better suited to nighttime conditions. The feature can be ON, OFF, or set to automatically transition to ON when it gets dark, and automatically transition to OFF when it gets light (AUTO).
Note: WatchGuard Video recommends that you keep the Night View feature set to Auto so the camera adjusts automatically.
Backlight Activating the Backlight feature brightens the overall exposure of the video when the subject in the foreground would otherwise appear dark because of strong backlighting (due to sunrise, sunset, or other bright lights in the background).
Note: Some of the available cameras do not have user-adjustable settings.

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Name of agency, officer, and unit
The name of the agency, the officer logged into the system, and the vehicle ID displays on the lower right corner of the display screen.

Tip: To remove the user and status information from the foreground of the Display screen Live View, touch Hide in the upper right corner. The Hide button changes to Show. To add the user information back to the Live View, touch Show.
Storage meters
Note: Whether the storage meters appear on the Live View depends on the configuration of your 4RE DVR. The USB meter only appears when a USB thumb drive is installed in the DVR.
The storage meters show how much video has been recorded to the hard drive and the USB thumb drive. The meters show data only for recorded events. 4RE records continuously to the hard drive, but protects only recorded events. (For more information, see Creating recorded events on page 22.) As the Hard Drive (HD) or USB thumb drive fills up, the color of the meter goes from: l Green (0-70 percent full) to l Yellow (70-90 percent full) to l Red (90-100 percent full) When either drive is greater than 95 percent full of recorded events, the 4RE DVR alerts you that it is nearing full.
Warning! If the DVR hard drive fills completely, the DVR stops recording.

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Bookmark
Bookmark
If you want to review a specific place in a recorded event, use the Bookmark to mark that place. You can see the Bookmark flag during playback. A red flag icon is displayed briefly on the screen to mark that spot. To see it at a later time, playback the recordings to find it. See Review on page 41 or use the Evidence Library software player.
Date and Time
The Date and Time is shown across the top of the Live View display screen. See Date/Time on page 57.
Radar speeds
If a radar is connected to the 4RE System, the types of radar are configured in the Evidence Library software. You select the type of radar for 4RE to recognize and use the data from the radar. You can also configure the radar settings on the Settings screen (page 56).
GPS
The GPS displays the GPS settings on the screen. The GPS is configured in the Evidence Library software.

The settings include:
l Location indicated by Latitude and Longitude l Time shown at the center top of the Live View screen l Patrol speed indicated by Smoothed Speed; can also be configured to show on the Live View
screen
Power
The main function of the Power control is to power on and off the system. You can also use the Power control to:
l Place the screen into Covert mode l Disable the shut-down timerwith the POWER ON control

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Important! Avoid using the Power control to power ON and OFF the 4RE. You can damage or lose data doing this. We recommend that you use the vehicle ignition to power on and off. See Powering off your vehicle on page 33.
Entering Covert mode
See Using Covert mode on page 25
Menu
Menu, on the control panel, provides access to the WatchGuard 4RE tasks window. This closes the live camera feed.
Tip: Although not showing on the display screen, the cameras are still recording.
Pressing the Menu control exits most screens and returns you to the Live View screen. See Main menu screen on page 41.
Record
You can start a recorded event using the Record control, but an event is typically started by auto-triggers. If the 4RE DVR is powered on, it is continuously recording video to the hard drive. When you start a recorded event and then press the Stop control, the 4RE DVR protects the video and audio segment between the two button presses as a Recorded Event. 4RE continues to record after you press the Stop control. Only recorded events are uploaded to your Evidence Library.
Note: The 4RE DVR can be set up to start recorded events automatically (page 80). These automatic triggers are configured in your Evidence Library.
Recording to the video loop and recorded events
The 4RE DVR captures video all the time in a video loop. The video segment between pressing the Record control and the Stop control is a recorded event. No other recordings are saved unless you press Record After the Fact (RATF).
Note: If the 4RE DVR is configured to enable pre-event video, a recorded event also includes that pre-event time.

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Pre-event time
Pre-event time
An agency can set up a recorded event so that it includes a set time before the actual record started. The graphic below is an example of the timeline, with the pre-event time at one minute. That one minute is included in the official recorded event. Although the event started at 8:10 am by auto-trigger, the recorded event will officially start at 8:09 am.

Pre-event video time can be 15 seconds up to 10 minutes.
When working in an integrated group
When a 4RE DVR is configured as part of an integrated group, it appends the recorded event with a 15 second pre-event. If the pre-event configuration is set to: l None
In a recording group, 4RE always adds 15 seconds of pre-event video before the start of the event. l Value other than None In a recording group, 4RE honors the configured pre-event time.
For more information . . . See Auto-start record on page 80 See Creating a recorded event using Record-After-the-Fact® (RATF) on page 26 See Creating recorded events on page 22 See Starting and stopping a group event on page 23
Stop
Use Stop on the Display Control Panel to stop a recorded event. Recorded events can be auto-stopped (page 80), but are typically stopped by pressing the Stop control once or twice. depending on your configuration. If you are in a multi-peer recording group, the Stop status is passed on to the other members. 4RE DVR marks the segment between pressing the Record control and pressing the Stop control as protected. If the 4RE DVR is configured to use event tags, when you press the Stop control, the DVR prompts you to provide additional event details.

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Important! If the 4RE DVR is powered on, it is continuously recording to the hard drive. Pressing the Stop control does not stop this continuous recording--it only marks the end of the protected recorded event.
For more information . . . See Creating recorded events on page 22 See 4RE role in a group event on page 39 See Tagging a recorded event on page 23
Event tags
Event categories and other event tag questions are determined by your agency and configured in your Evidence Library software. For information about how to tag a recorded event, See Tagging a recorded event on page 23. For information about configuring the 4RE DVR using your Evidence Library software, see your Evidence Library User Guide or Online Help.
Event tag category
The Category Event Tag is a list of categories that you use to classify a recorded event. The categories are determined by your agency. Each category tag was designated in your Evidence Library software as a Critical or Routine category.

Required and optional event tag options
Event tags are required or optional depending on how your agency classifies them.
A Required Event Tag remains on the display screen until you enter an answer. The Required button shows in the upper left corner of the Event Tag screen.
An Optional Event Tag remains on the screen for a configured amount of time, then disappears automatically. The Skip button shows in the upper left corner of the Event Tag screen. With an optional event tag, you can:

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Event Tag categories defined by your agency
l Answer the event tag l Touch the Skip button to skip the event tag l Do nothing and allow the Event Tag screen to disappear automatically A countdown timer in the upper right corner of the Event Tag screen shows how much time you have left before the screen disappears.

Note: You can trigger another recorded event while a required event tag is on the Display screen. The system interrupts the tagging process and starts recording a new event. You can tag the first recorded event in your Evidence Library software after you import it.
Event Tag categories defined by your agency
The screen prompts you to select an answer from a listing of Event Tag Categories, defined by your agency. Select the category you want to tag the recorded event with. Depending on the configuration that was applied to the 4RE DVR, the screen can have up to three buttons to the right of the categories: Resolution, Server Retention, and Background.
Resolution
Resolution is the resolution of the camera and is either SD (standard definition) or HD (high definition).
Note: Whether you have permission to upgrade the resolution depends on your 4RE configuration. You cannot downgrade the resolution.
With Resolution you can manually upgrade the quality of the saved video for a recorded event. If the event tag answer that best applies to the recorded event would typically save video at a lower (Standard) quality, but you think the video needs to be saved at a higher (Maximum) quality, you can manually choose to save the video at the higher quality. For example, you make a traffic stop. When you select an event category for the recorded event on the 4RE DVR, you select the Traffic Citation category, which is normally saved at the Standard resolution. But, in this case, you feel that something happened during the traffic stop that merits a higher quality recording. You can use the Resolution button to manually make a one-time change from Standard resolution to Maximum resolution for this recorded event tagged with the Traffic Citation category.

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Server Retention
Server Retention represents the time you want the video to remain on the server if different from your default time.
Note: The value changes based on what is configured in your Evidence Library software. You cannot decrease the time the video remains on the server.
From Server Retention, you can manually indicate that a recorded event should be kept on the server longer. The category you select for an event normally determines how long a recorded event should be retained. With Server Retention, you can mark the event to be kept on the server past its normal retention period. For information about setting Server Retention policies, see the Evidence Library documentation. For example, using the traffic stop scenario, the Traffic Citation category is normally purged automatically after 90 days; but, you want this particular recorded event to be kept longer than that. You can use the Server Retention button to manually choose to keep this recorded event past the normal 90-day retention period.
Background
Note: The presence of the Background button depends on your 4RE DVR configuration.
The Background button lets you manually include video from cameras that are in a background state when a recorded event is imported into your Evidence Library software. For example, if you want to include the panoramic video when the camera is in the background state, select Include under Background. The default is to Exclude.
Note: You can identify whether a camera is in background state on the Live View. Any camera that is in background state shows the background state icon
in the bottom right corner of the camera's video.

A camera that is in background state is active and recording to the 4RE DVR hard drive. When you tag a recorded event, depending on your DVR configuration, you have the option to include the video from that camera or not. If you do not need the video, do not import it. This saves

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Recording group event tags storage space in your Evidence Library software. If you need the video, use the Background button and click Include when you import the recorded event.
Note: Video from cameras in the background state is always included in a Record-After-the-Fact® (RATF) event.
For information on how to tag an event, see Tagging a recorded event on page 23
Recording group event tags
The 4RE DVR does not guarantee delivery of event tag information with members of the recording group. If the event tag information is not received by a member, then that member uses its own event tag answers. The member event tag overrides the 4RE tag. For more information, see Associating 4RE with a group event on page 37
Review
Access playback using the Review control. You can review events by time or by event. See Review on page 41
Volume
You can adjust the tones volume and access more volume controls using the Volume control.
To use the Volume control: 1. Press the + or ­ on the Volume control.
The Tones Volume screen appears.
2. Press the + or ­ to increase or decrease the Tones Volume. Or drag the control on the Tones Volume bar to increase or decrease the volume.

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Understanding the 4RE system 3. Touch Advanced to bring up the Volume Settings screen.

You can also access the Tones Volume and other audio using the Main Menu Audio button. See Audio on page 52
Display
You can adjust the screen brightness with the Display control on the control panel. 1. Touch the + or - on the Display control.
The Screen Brightness screen appears.

2. Adjust the brightness of the screen.
Press the + or ­ on the control to increase or decrease screen brightness or drag the control on the screen. 3. Touch Advanced to access the Display Settings screen (page 53).
Dark Mode
Dark Mode makes the screen, front panel, and camera keypad fade to black. The screen remains in Dark Mode until you press a control or touch the screen. The system exits Dark Mode when any message box appears, such as notices or warnings. Dark mode does not remain in effect if the system is rebooted. All cameras continue to capture video even though the screen is black.
1. Press the + or - on the Display control. 2. Touch Dark Mode to make the screen go dark immediately.

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Dark screen with movement
Note: Dark Mode is not the same as Covert mode (page 25).
Dark screen with movement
If your configuration allows, the 4RE DVR goes dark when the vehicle starts to move. See your Evidence Library software documentation.
Cameras
You can review (or change, if configured) the state of the cameras connected to the 4RE system using the Cameras control. The LED numbers above the Cameras control show which camera connections are active (the LED number is lit): Front camera, high definition (HD)
This is Camera 1. Cabin camera, standard definition (SD), or Panoramic camera, SD
If present, Camera 2 is the first SD camera in the 4RE system. Rear camera, SD
If present, Camera 3 is the second SD camera in the 4RE system. Camera 3 is only present if the Camera 4 connection is not used. Auxiliary (Aux) cameras, SD If present, Camera 4 can be connected to between one and four auxiliary cameras.
Note: Each 4RE system can contain a maximum of six cameras.
To see which cameras are connected to the system and their current state: n Press the Cameras control
Buttons appear on the Display screen representing each camera. Each button shows the camera name and its state.

The available states depend on how the DVR is configured and what each camera supports. The possible states are: On: The camera is active and recording to the hard drive (  ).
Off: The camera is inactive and NOT recording ( ). Background: The camera is active and recording to the hard drive. You may have the option to include (or exclude, by default) while tagging an event (page 74). (  ).

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If the 4RE DVR has been configured to allow it, you can change the state of a camera by touching the corresponding camera button.
Important! The 4RE DVR requires that one camera always be active.
See Adjusting your cameras on page 19
Microphones
You can use the Microphones control to review or change the states of the microphones connected to the 4RE system. Lit LED numbers below the Microphones control show which microphone connections are active in the system. To see which microphones are connected to the system and their current state: n Press the Microphones control
Buttons appear on the Display screen representing each microphone.
The available states for each microphone depend on how your 4RE DVR is configured. The possible states include: Active: The microphone is recording to the hard drive ( ) Inactive: The microphone is NOT recording to the hard drive ( ) If your configuration allows access, you can change the state of a microphone by touching the button on the screen.
Note: WatchGuard recommends that you set microphone states in the configuration file.
For more information ... See Pairing the wireless microphone with base on page 16 See the WatchGuard Wireless Microphone User Guide

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4RE DVR System Peripherals
In this chapter ... l Auto-start record settings (page 80) l Auto-stop record settings (page 80) l USB thumb drive (page 81) l Wireless Radio (page 83)

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Auto-start record
Auto-start record settings automatically start a recorded event when activated. Your agency can configure which settings start an event recording. Activating one or more of the following settings can start a recorded event:
Emergency lights
Emergency siren
Crash detection
Wireless microphone Auxiliary input
Patrol vehicle reaches or exceeds a certain speed When a record-start setting is activated, the corresponding icon appears on the control panel Display screen.
Auto-stop record
An Auto-stop record setting prompts you when all of the auto-start record settings have been inactive for a designated time period. If you are alerted you can stop the recording, if you have not already done so. The recording does not stop automatically. If you set a Maximum Recorded Event Time in the EL 4RE configuration file, the recording stops then. Otherwise, the camera continues to record.
Note: The Auto-stop record settings only work when a recording was initiated by one of the Auto-start record settings.
For more information, see 4RE Recording Properties in the Evidence Library software documentation.

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USB thumb drive
USB thumb drive
Important! To preserve your evidence you must remove your USB thumb drive safely (page 30). The USB thumb drive functions primarily as a backup storage device for the hard drive. WatchGuard Video provides a 16 GB USB thumb drive, but you can use any size thumb drive with the DVR. The DVR remains fully functional with no USB thumb drive.
On the front of the DVR is a locked door panel. When you unlock the door panel, a red arm extends outward holding the USB thumb drive. All DVR keys are identical.
Note: In-vehicle supervisors typically keep the key to the USB thumb drive compartment.

Using an optional USB thumb drive with the 4RE System provides the following benefits: l Creates a backup copy of all recorded events, providing an extra level of security and minimizing
the chance of losing important video evidence l Directly delivers firmware and configuration upgrades if no wireless network is available l Stores 4RE System Capture State (when user-initiated)
Multiple updates on one USB thumb drive
You can put multiple configuration and upgrade files on a single USB thumb drive. But, you cannot have recorded events on the same USB thumb drive. To use the USB thumb drive to run multiple updates: 1. Remove the USB thumb drive in the DVR (page 29).

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4RE DVR System Peripherals
Warning! If you do not remove the USB thumb drive safely, you risk losing or corrupting evidence.
2. Insert the new USB thumb drive, with the upgrade and configuration files, to upload to the 4RE DVR. The USB Updates screen appears prompting you to select the available updates. The system skips this step and goes ahead and runs the upgrade, if it only finds one file.

3. Select the update you want to perform. 4. Touch either OK or Cancel.
If you don't select anything and touch OK, that is the same as Cancel. If you touch Cancel, the USB thumb drive is unmounted and you can remove it. a. Touch Upgrade and the Select upgrade screen appears.

b. Touch an upgrade file and touch Load or Cancel. c. Touch Configuration and the Select Configuration screen appears.

d. Touch a configuration file and touch Load or Cancel.

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Wireless radio
WatchGuard 4RE DVR uses a wireless radio to upload your recorded events to the Evidence Library server. Because the radio has no power source, it draws power from 4RE DVR through one of three sources. To get power to your radio, you need one of the following: l POE adapter (WGA00383) l GB Ethernet Switch (WGA00391) l Smart Power Switch (WGA00574)
This switch is needed for group events. If your recorded events are not uploading to your Evidence Library, ensure that your wireless radio has power. If that is not the problem, contact Customer Service. See the 4RE Installation Guide for more information about the battery and switches.

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In this chapter . . .
l Setting up and maintaining a 4RE DVR system (page 86) l Understanding Passwords (page 87) l Deploying a configuration (page 88) l Updating 4RE software (page 88) l Configuring a DVR with the USB thumb drive (page 90) l Verifying configuration settings (page 92) l Verifying 4RE DVR network information (page 93) l Formatting the USB thumb drive (page 94) l Deleting an event from the 4RE DVR (page 95) l ReExporting a recorded event (page 96) l Performing Maintenance (page 98)

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Overview: setting up and maintaining a 4RE DVR system
As Administrator, you may set up the 4RE DVR configuration in the Evidence Library software. You can assign supervisors to deploy the configuration to the 4RE DVRs. You can also be responsible for maintaining the system. Some of your tasks would include: l Controlling who has access passwords (page 87) l Deploying the configuration file to the DVR (page 88) l Performing maintenance (page 98) l Keeping the software up-to-date (page 88) l Deleting an event from Evidence Library (page 95) Some functions on the DVR are beyond the scope and use of normal users. Permission to access administrative functions requires a password. As an administrator, you can assign supervisor passwords to users for some functions. The Admin Login screen appears for any administrative function that requires an admin password.

The Supervisor Login screen appears for any function that requires a supervisor password, assigned by an admin.

See the Evidence Library software documentation for information about setting up a 4RE DVR system. The Administrator creates the Officer Lists in the Evidence Library software.

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Officer Lists
The maximum number of officers is limited by the programmable storage on the 4RE. Typically more than a thousand officers can be supported.
Tip: The number of officers you can store in the Officer List depends on multiple factors, including: - The length of officers' names - The number of Event Tags When you reach the limit, try removing the titles of officers or creating configuration groups, such as Patrol East, Patrol West, and Traffic.
Also, adding a large list of officers can affect performance with the QuickConnect Mobile App. It may take longer to load.
Understanding passwords
Typically, administrative functions require a password. The 4RE DVR uses two types of passwords: l Administrator l Supervisor
Administrator password
The 4RE DVR uses only one administrator password. This password comes from the factory with the default value ABCDE1. Change this password when you log into the Evidence Library software the first time. This password provides full access to all 4RE DVR features, including: l Assigning supervisor passwords l Maintenance (page 98) l Adjusting network settings (page 93)
Warning! After changing your administrator password, keep it private and secure. Do not lose your administrator password.
Supervisor password
As an administrator, you can assign a supervisor password to one or more users. You set the password in your Evidence Library software. With this password, users can access mid-level DVR features like: l Modify date/time (page 55) l Modify radar type (page 55)

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l Setting camera auto-zoom (page 55) l Modify crash sensitivity (page 55) l Verify 4RE DVR network information (page 93) l Install the 4RE configuration file See your Evidence Library software documentation.
Deploying a configuration
Deploy a 4RE configuration manually or automatically. Always deploy manually in the following situations: l First time a configuration is loaded on a 4RE DVR l Your agency does NOT use a wireless network to connect to its fleet of 4RE DVRs In all other situations, you deploy a 4RE configuration automatically through your wireless network, if available. Anyone with a supervisor password can deploy the 4RE configuration. For instructions about how to deploy a 4RE configuration manually, see Configuring a DVR with the USB thumb drive on page 90
Updating 4RE firmware
As new hardware and software features are developed, you may need to update your systems. WatchGuard Customer Service can tell you the latest software version available.
Note: WatchGuard recommends that you maintain the same level of firmware across your 4RE fleet.
You can update the 4RE system in two ways, depending on your agency setup: l Install the updates wirelessly l Install the updates with the USB thumb drive Anyone with a Supervisor password can update the software.
Updating wirelessly
Updates can be stored in Evidence Library and then transferred to the 4RE DVR as a unit comes into wireless range. This update takes place automatically if the Evidence Library software is set up to push the updates out to the vehicle 4RE DVRs. The officer needs to do nothing and the update takes effect the next time the unit is rebooted. When successfully updated, the system displays a message at start-up that it has been upgraded to a new version. See your Evidence Library software documentation for instructions about automatically installing a 4RE DVR software update.

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Updating with USB thumb drive
Use the USB thumb drive to install 4RE DVR updates directly. To update the DVR firmware using the USB thumb drive:
1. Remove the existing USB thumb drive from the DVR. See Removing the USB thumb drive using the STOP control on page 30.
2. Insert the USB thumb drive containing the firmware update into the USB port. After about 10 seconds, a message is displayed asking if you want to update your system.
3. Touch Yes to upgrade the system or No to cancel the upgrade. 4. Touch OK when the message: It is now safe to remove the USB thumb drive is displayed on
the screen. 5. Remove the USB thumb drive.
While the firmware update continues, you can re-insert the original USB thumb drive. The system automatically reboots the 4RE DVR after the upgrade and informs you that it has been successfully upgraded. For more information, see Multiple updates on one USB thumb drive on page 81
Upgrades to 4RE DVR and VISTA WiFi camera
In-car systems that include both a 4RE DVR and the VISTA WiFi camera can deliver upgrades to the DVR and the VISTA Camera. The Smart POE Switch (SPS) and the VISTA Wi-Fi base provide the structure for the upgrades. Upgrades for the DVR are still delivered with the USB thumb drive or from the Evidence Library server. Upgrades to the VISTA Wi-Fi base and the SPS are delivered through the VISTA Camera from the EL server using the Wi-Fi base. After the VISTA Camera is docked in the Base, the upgrades are transferred to the Base. The upgrades take about five minutes. The 4RE Status > System screen provides the status of the upgrades. This screen shows the software version for both products.

Letter
S P

Stands for
Staging Pending

Description
Upgrade package is being installed Upgrade package was installed successfully and can be rebooted to apply the upgrade

If 4RE reboots during Staging, the upgrade needs to be reapplied

If 4RE reboots during Pending, the upgrade is applied safely.

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Reboot your system after the upgrade. Or if you left the WiFi base docked overnight or for longer than 5 minutes, the system reboots itself when it turns back on. See the VISTA HD Wearable Camera User Guide for instructions on how to update the software for these products.
Configuring a DVR with the USB thumb drive
As an administrator, you configure the 4RE DVR System using your Evidence Library software. This configuration step lets the 4RE DVR and Evidence Library software communicate with each other.
Important! The first deployment of the configuration must be done manually with the USB thumb drive on each 4RE DVR.
You create a configuration file and load it onto the 4RE DVR. The configuration file delivers key information to the 4RE DVR. For information about how to provision a 4RE System, see your Evidence Library software documentation.
Deploy a configuration manually
Important! Use one USB thumb drive for importing recorded events from the 4RE DVR and a separate USB thumb drive for configuring and updating the 4RE DVR.
To deploy a configuration manually to the DVR using the USB thumb drive: 1. Use a USB thumb drive with the configuration file or files on it.
The deployment USB thumb drive can have multiple configuration files, upgrade files, and scripts on it. But, the USB thumb drive cannot have recorded events on it. See the Evidence Library software documentation for information about how to deploy your software. 2. Go to a vehicle and power on the 4RE DVR. 3. Eject the USB thumb drive already in 4RE. See Removing the USB thumb drive using the STOP control on page 30.

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Deploy a configuration manually 4. Plug the USB thumb drive containing the configuration file into the 4RE DVR.
The Select Configuration screen appears on the DVR Display screen.
5. Select the configuration file you want to deploy, then touch Load. Tip: Each configuration listed on the Selected Configuration screen corresponds to a specific 4RE DVR listed in your Evidence Library software. Select the configuration file appropriate to the vehicle DVR you are working on.
The Supervisor Login screen appears.
6. Enter supervisor password, then touch Login. The It is now safe... message appears.

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Working as 4RE DVR Administrator 7. Touch OK and remove the USB thumb drive containing the configuration file from the DVR. Note: If a message appears on the DVR Display screen instructing you to reboot the DVR, touch OK, then AFTER removing the configuration file USB thumb drive, power the 4RE DVR off, wait 10 seconds, then power it back on. 9. Replace the USB thumb drive containing recordings in the 4RE DVR.
Verifying configuration settings
Access the configuration settings on the Diagnostics screen. You can check to see that all the settings are as you intended. To verify the 4RE DVR configuration settings: 1. Press Menu. 2. Touch Settings on the Main Menu screen.
3. Touch the Diagnose button.
4. Touch the Configuration button. On the Configuration screen you verify that the settings are what you specified in your Evidence Library software configuration file.

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Verifying 4RE DVR network information
See the Evidence Library software documentation for a list of all the settings.
Verifying 4RE DVR network information
Access the network information through the Diagnostics screen. To access the network: 1. Press Menu. 2. Touch Settings on the Main Menu screen. 3. Touch the Diagnose button. 4. Touch the Wireless button to view your network information.

WatchGuard Customer Service may ask you for this information when troubleshooting the network.

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Wired connection
If you do not have a wireless connection, the following screen appears.
The IP Address is the address of your 4RE DVR.
Formatting the USB thumb drive
You should only reformat the USB thumb drive when working with WatchGuard Customer Service.
Warning! When you format the USB thumb drive, you lose the recorded events on the USB thumb drive.
When the USB thumb drive is reinserted, 4RE searches to see if the recorded events were uploaded to the Evidence Library software. Since everything on the USB thumb drive was erased in reformatting, 4RE rewrites the events to the USB thumb drive. You should upload the recorded events before reformatting. To format the USB thumb drive: 1. Press Menu. 2. Touch the Settings button on the Main Menu Screen. 3. Touch the Diagnose button. 4. Touch the Format USB button. 5. Follow the instructions on the screen as they appear.

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Deleting an event from the 4RE DVR
Deleting an event from the 4RE DVR
Deleting an event from the 4RE DVR requires an administrator password. To delete an event: 1. Press Menu. 2. Touch Settings on the Main Menu screen. 3. Touch the Diagnose button. 4. Touch the Delete Event button. 5. Enter the administrator password and touch Login.
The Recordings screen appears. These are recorded events on the DVR.
6. Touch the recorded event you want to delete and touch Details. The Event Details screen appears.

Note: Prev Event shows events that were recorded before this event. Next Event shows events that have been recorded since this event.
7. Touch Back to return to the Recordings screen.

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8. Touch Delete to delete the event on the screen from the DVR hard drive. A confirmation message appears.
9. Touch Yes to delete the event or No to remain on the Event Details screen. The video of this event is not deleted from the hard drive. The event designation is deleted from the video on the DVR. This provides unprotected space on the DVR. 4RE DVR no longer treats the video as part of an event. The video is still there and you can recreate the event using Record After the Fact (RATF).
Important! Until the video is overwritten on the DVR, you can recreate it using RATF (page 26).
Re-exporting a recorded event
ReExport lets you copy an event from the 4RE DVR to the USB thumb drive. You might have to re-export, for example, if your USB thumb drive is damaged or lost or you need a separate copy for someone. To copy an event from the 4RE DVR to the USB thumb drive: 1. Touch Menu. 2. Touch Settings on the Main Menu screen. 3. Touch the Diagnose button. 4. Touch the ReExport Event button.
Requires an administrator password. 5. Sign in with the required administrator password.
The Recordings screen appears listing all of the event recordings on the 4RE DVR.

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7. Touch the Details button. The Event Details screen appears.

Re-exporting a recorded event

Note: Prev Event shows events that were recorded before this event. Next Event shows events that have been recorded since this event. 8. Verify this is the event you want to re-export. 9. Touch ReExport. The following message screen appears.
10. Touch Yes to re-export or No to return to the Event Details screen.

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Performing maintenance
If you need to perform certain maintenance procedures on your 4RE system, you can access the 4RE Maintenance Mode. This mode is only accessible with an administrator password. The boot progress bar appears right after you power on the DVR. Maintenance mode is the first item in the progress bar. You only have 5 seconds to access Maintenance Mode.
Caution: Only use this feature if you are instructed to by WatchGuard Customer Service. To access the 4RE Maintenance Menu: 1. Press Power on the control panel. 2. Press Stop on the control panel when you see the boot progress bar that says Checking for Maintenance Mode.... The Admin Login screen appears.
3. Enter your administrator password and touch Login. The Maintenance Menu appears.

View logs
This option is used by WatchGuard Customer Service to debug your system or troubleshoot system issues. You can also access the Logs screen from Main Menu > Settings > Diagnose > View Logs. See View Logs on page 63

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To access the system logs: 1. Touch View Logs on the Maintenance Menu screen.
The Logs screen appears.

Capture state

2. Use the Up and Down buttons to view the log files.

3. Touch the File button to bring up the filters. 4. Select a filter and the log files for that filter appear. 5. Touch Back to return to the Maintenance Menu screen.
Capture state
Capture State information can help WatchGuard Customer Service troubleshoot system issues. This option captures system information and writes it to the USB thumb drive. You may need to send Customer Service a copy of the file this option generates. You can also access the Capture State screen from Main Menu > Settings > Diagnose > Capture State (page 60).
To generate a Capture State file, follow these steps:
1. Touch Capture State on the Maintenance Menu screen. The Capture State screen appears.

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2. Touch Capture to copy the file to a USB thumb drive or Back to return to the Maintenance Menu screen. The system creates a wgv\state folder with the log files listed under the state folder in a zip file. WatchGuard Customer Service may ask you to send the USB thumb drive or send the zip file electronically.
Note: You can also pull a Capture State file from Settings > Diagnostics > Capture State (page 60).
Manage Recordings
Manage Recordings lets you Reset Recordings and Copy all Video to USB.

Reset Recordings
Reset Recordings removes event descriptions without removing the video from the hard drive. If you want to recreate an event, use RATF (page 50).
Typically you remove event recordings from the device that do not need to be transferred to Evidence Library software. No video is removed from the device. To remove all video from the device, see Performing maintenance on page 98.
To remove event descriptions from the system:
1. Touch Reset Recordings on the Maintenance Menu screen. The Reset Recordings screen appears.

2. Touch OK to proceed or Cancel to return to the Maintenance Menu screen.

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Copy All Video to USB
Copy All Video to USB
Copy All Video to USB lets you copy raw video that is on the DVR hard drive to a USB thumb drive. The copy does not remove all the videos on the hard drive. To do that you need to Format the disk after you have done a Copy All Video to USB.
1. Insert a blank USB thumb drive into the 4RE DVR. Ensure that the USB thumb drive is blank and that it is large enough to hold everything that is on the 4RE DVR. To determine what size USB thumb drive to use, see Status on page 44
2. Select the Copy All Video to USB button. Copying all the video takes a while. The following screen appears:

3. Click OK to start the copy or Cancel to return to the Manage Recordings screen.
The following screen appears that provides the status and gives you the approximate time needed for the copy. This time will change as the copy proceeds.

If the system doesn't recognize the USB thumb drive: Try a new USB thumb drive. 4. Click Cancel to stop the recording at any time. To restart the copy and use the same USB thumb drive, you will have to delete everything on the USB drive. The following screens can appear:

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Working as 4RE DVR Administrator If the USB thumb drive does not have enough space:
If the system doesn't recognize the USB thumb drive:
If all the files are copied, the following screen appears:
5. Click OK and then remove the USB thumb drive. The system reboots itself after you click OK and remove the USB thumb drive. Note: Remember, the is only a copy. All of the videos are still on the 4RE DVR. You must Format (page 94) the hard drive to remove all of the videos.
Network settings
This option lets you adjust the Network Settings of the 4RE DVR. Typically, the most common setting to be reset is the IP address on DVRs that are used in Interview Room mode. Other settings you can edit include Netmask and Gateway. If you need to adjust any settings, contact Customer Service.
Warning! Do not set the 4RE DVR IP address to 192.168.1.X. The 4RE system will not boot when set to this address and the system will have to be returned to WatchGuard. See Verifying 4RE DVR network information on page 93

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Format hard drive
Format hard drive
Check with WatchGuard Customer Service before you consider formatting the hard drive (page 103).
Warning! Formatting the hard drive erases all data from the hard drive. Formatting does not erase the configuration data. To format the hard drive: 1. Touch Format Hard Drive on the Maintenance Menu screen. The Format Hard Drive screen appears.

Touching the Back button returns you to the Maintenance Menu screen. 2. Choose the Quick or Full Format button.
Depending on which button you choose, a message appears.

The Full Format is checking the media for bad blocks. Doing this can take up to 1 hour per 100 Gb of hard drive data. The Quick Format does not check for bad blocks and the hard drive can eventually return an error 26 causing you to have to format the hard drive again. 3. Touch OK to reformat the hard drive or Cancel to return to the Format Hard Drive screen.
Warning! If you have questions about this step, contact WatchGuard Customer Service.

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4. Touch OK on the Completed message box to return to the Maintenance Menu screen. 5. Touch the Reset button to reboot the DVR. 6. Redeploy your 4RE DVR configuration file to the DVR.
See Configuring a DVR with the USB thumb drive on page 90.

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Errors and Recommendations
In this chapter . . . l Errors (page 106) l Recommendations and Notes for using the 4RE DVR (page 109)

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Errors and Recommendations

Errors
Error messages that appear on the screen, have a number and a message. This table presents the error number, the message, and a resolution or workaround.
Caution: If you are getting errors, you may need to update your 4RE DVR firmware. Contact Customer Service.

Tip: In some cases, a corrupt USB thumb drive can cause issues that look like other issues. If the system is rebooting consistently and has a USB thumb drive, remove the USB thumb drive safely and run without it. If that resolves the issue, the USB thumb drive is probably corrupt. Replace the thumb drive.

Error code 1, 2, 3
10
15, 16
25, 26 50

Message

Resolution/Workaround

EEPROM Failure Configuration Try these workarounds in the order listed:

information may be lost.

1. Restore the default configuration (page 58)

2. Run a State Capture (page 58); notify Customer Service

of the problem and upload the capture file to

WatchGuard.

The system is experiencing an issue with the Accelerometer. This only affects crash detection and does not affect video recording. Contact Customer Service.

Typically, this means the balance of your crash detector is off. Call Customer Service.

Error_USB_Err An issue has been detected with the USB thumb drive. Please remove and check for errors. The USB thumb drive may need to be reformatted
See Diagnose and troubleshoot issues on page 58
Startup diagnostics have detected an issue. Please contact Customer Service for assistance

Typically, this means the USB thumb drive was not removed safely. Try these workarounds in the order listed:
1. Ensure that the USB cable inside the door is connected properly; if not, reconnect it.
2. Reformat the USB thumb drive. 3. Replace the USB thumb drive with another USB thumb
drive. 4. Contact Customer Service.
Run a State Capture (page 58); notify Customer Service of the problem and upload the capture file to WatchGuard

Internal Database Error

Run a State Capture (page 58); notify Customer Service of the problem and upload the capture file to WatchGuard

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Error code
100 101 102, 103

Message Software Initialization Error Resource Allocation Error An internal process is no longer responding

Resolution/Workaround Try these workarounds in the order listed:
1. Power off and restart the system. 2. Contact Customer Service.

Errors

Note: If the unit continually reboots with this error and you have a USB thumb drive, remove the USB thumb drive. If the problem goes away, typically the USB thumb drive is corrupted.

150
176 177 178 179 200 251 252 253 - 257

Error receiving video from encoder

Try these workarounds in the order listed:
1. Reboot the DVR. Usually the system runs correctly after a restart.
2. Ensure that the cameras are properly connected. 3. Turn the cameras and the DVR off, disconnect the
cables, then reconnect them. 4. Contact Customer Service.

The system cannot communicate with the Front Camera

Check the camera cable connections. If you are getting live video, it is probably a cable problem or a camera problem. Try replacing the cable.

The system lost communication with the Front Camera

The System cannot communicate with the Secondary Camera

The system lost communication with the Secondary Camera

System temperature exceeds The system is hotter than the maximum allowed temperature

maximum allowance.

and shut itself down. Cool the system and then reboot.

Shutting down now.

An error occurred during video to review. Please try again later. Contact Customer Service if the error persists.

This only affects playback and no video is lost. Retry the same event and see if it works. If it fails again, run a State Capture (page 58); notify Customer Service of the problem and upload the capture file to WatchGuard.

An error occurred finding

Run a State Capture (page 58); notify Customer Service of the

additional video to review.

problem and upload the capture file to WatchGuard

Please try again later. Contact

Customer Service if the error

persists.

An error occurred during video to review. Please try again later. Contact Customer Service if the error persists.

This only affects playback and no video is lost. These errors typically mean that the recorded event was not properly tagged and saved. Review the event and tag it. If that doesn't work, contact Customer Service.

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Error code

Message

Resolution/Workaround

Note: Errors 150 - 257 often occur when your system needs upgrading. Contact Customer Service to find out the latest version of the firmware.

277

The system has no more room

for video and is no longer

recording. Please transfer

recorded video as soon as

possible.

278 300 - 301 302 303

Upgrade failed. Contact Customer Service for assistance.
No longer receiving video from the front camera. Check all camera cable connections, or contact Customer Service for assistance.
Persistent loss of video from the front camera. Check all camera cable connections, or contact Customer Service for assistance.
Persistent loss of video from the secondary camera. Check all camera cable connections, or contact Customer Service for assistance.

l Transfer the recorded events off of the system l Bring the vehicle into wireless range and wait for all video
to transfer (page 28) l Upload your evidence directly from the USB thumb drive
(page 29)
l Check the cables for the camera l Try another camera to ensure the camera is good l Contact Customer Service

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Recommendations and notes for using the 4RE DVR
Recommendations and notes for using the 4RE DVR
WatchGuard Video recommendations
When using your 4RE DVR, WatchGuard makes these recommendations: l Configure your 4RE DVR to customize it for your agency before first use l Always deploy manually when a configuration is loaded on a 4RE DVR for the first time l Maintain the same level of software across your 4RE fleet l Configure the 4RE DVR to power on with ignition of the vehicle l Never use the power button to turn off the 4RE DVR while in a vehicle l Use officer first and last names when you set up configurations in the Evidence Library
software; this makes finding officer names easier l If you lose data on the USB thumb drive, you can use RATF to recapture the recorded event
from the 4RE DVR, unless your agency chooses not to use RATF l Set the default camera settings in your 4RE configuration file l Set the panoramic camera to background l Set microphone states in the configuration file l Changing how the camera views show on the DVR Display screen does not affect which camera
streams are included in a recording; unless you deactivate a camera, all streams are included in a recording l Only change the settings and options available from the Settings screen in consultation with your 4RE system administrator l Pull the fuse for any maintenance on the car, including changing a battery
WatchGuard Video notes
The notes shown here are important for you to remember when using WatchGuard 4RE DVR: l Only remove a USB thumb drive from a 4RE DVR when it is safe to do so
Removing the USB thumb drive early can result in loss of evidence or other unexpected results when data is imported from the USB thumb drive See USB thumb drive on page 81 l The 4RE DVR requires that one camera always be on l You can use any size USB thumb drive. A 16 GB USB thumb drive comes with 4RE. l Touch Hide in the upper right corner of the Display screen, to remove the user and status information from the foreground of the Display screen Touch Show in the upper right corner of the Display screen, to reset the user and status information

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Index
A Admin, 85 Administrative
functions, 35 password, 35 Audio button, 52 auto-start triggers, 22, 80 auto-stop, 80 C camera adjusting settings, 77 change state, 21 change view, 20 lock view, 20 set up, 19 cellular upload, 29 Continuous recording, 23, 72 Control Panel, 65 buttons
Camera, 77 Dark mode, 76 Display, 76 Event tags, 72 Menu, 70 Microphone, 78 Power, 69 Record, 70 Review, 75 Stop, 71 Volume, 75 Covert mode, 25 exit, 25-26 how to access, 25 in group, 26 using, 25 vs Dark mode, 26 D delete event, 95 Diagnose, 58
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Diagnostics Configuration verify settings, 92 Delete Event, 95 Format USB, 94 password required, 59 ReExport Event, 96 Wireless verify network settings, 93
Display button screen, 53
Display Menu Button Display Settings, 53 Screen Saver, 54 Settings camera lights, 54
during, 19 DVR
Configure, 90 deploy, 61, 82, 91-92, 106 display, 36
control panel, 36 screen, 36
Live view, 66 load configuration file, 88, 90 E event tag recording group, 25 Event tags, 72 evidence upload over cellular, 29 upload wirelessly, 28 F firmware update, 88
USB, 89 wireless, 88 G group 4RE role, 39 DHCP server, 37 distributed multi-peer recording, 37 Smart Power Switch, 37 VISTA role, 39 Group event, 22, 37
111

Index
H HiFi Mic
pairing, 16 How to use 4RE, 13 L live view, 66 lock
live view, 66 locking camera view, 20 Log out, 32 M Main Menu, 70
Screen, 41 Maintenance
Caution check with Customer Service, 98
how to access menu, 98 menu
capture state, 99 network settings, 102 view logs, 98 performing, 98 microphone button, 78 HiFi Mic pairing, 16 synchronizing, 16 sync, 16 N network information, 93 O officer preferences audio, 52 cameras, 77 display settings, 53 P Passwords Supervisor, 87 understanding, 87 Power button, 69 enter Covert mode, 70 Pre-Event, 71 R RATF, 26 re-export recorded event, 96 Record button, 70
112

recorded event auto-start triggers, 80 how to create, 22 making, 22
Recorded event, 23, 80 recording group
covert mode, 26 event tag, 25 WiFi base role, 40 remove USB device, 29 safely, 29
warning, 30, 82 STOP button, 30, 82 use Transfer function, 31 Review button, 75 Review recorded event, 41, 80 S Save officer preferences, 46 select officer, 46 set up camera, 19 Settings button Auto-zoom, 55 Crash, 57 Date/Time, 57
how to set, 57 Diagnose, 58 radar, 56 Settings menu, 55 Shift, 15, 19 Smart Power Switch, 37 smart switch, 37 flow, 37 start or stop, 23 starting, 15 status device status, 45 lightening bolt icon, 45 user info, 44 Status device, 44 system info, 44 user info, 44 video storage, 44 Stop button, 71 Storage meters, 68 T tag, 23
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transfer Network, 49 screen USB, 49
Transfer status, 47 VISTA, 50
Transfer button, 47 triggers, 80
auto-start, 80 U upgrade firmware, 88 uploading evidence
cellular, 29 wirelessly, 28 USB multiple updates, 81 remove safely, 30, 82 warning, 30, 50, 82 using, 26 V VISTA camera, 40 recording group, 40 Volume control button, 75 W workflow beginning shift, 14
getting started, 15 during shift, 14 ending shift, 14 working in group, 26
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