Verifone Part Number DOC183-003-EN-A, Revision A01 V210 Installation Guide
If. the manual transaction works, the problem may be a defective card reader. V210 INSTALLATION GUIDE.
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V210 Installation Guide Verifone Part Number DOC183-003-EN-A, Revision A01 V210 Installation Guide © 2021 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied "As-Is." Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone's products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC183-003-EN-A, Revision A01 CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 CHAPTER 1 Device Overview V210 Device Functionalities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 V210 Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 V210 Charging Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 V210 Full-Feature Base with Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 CHAPTER 2 Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removal and Insertion of Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Loading Paper Roll in the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Cable Connections Using the Full-Feature Base . . . . . . . . . . . . . . . . . . . . . 23 Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using the Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 CHAPTER 3 Specifications Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 V210 INSTALLATION GUIDE 3 Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 V210 Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 CHAPTER 4 Troubleshooting Guidelines Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 CHAPTER 5 Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 A PPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 4 V210 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing V210 device. Audience This guide is intended for the users involved in V210 device installation. Organization This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of V210 device. Chapter 2, Device Setup. Explains how to set up V210 device. Chapter 3, Specifications. Provides the power requirements and dimensions of V210 device. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting guidelines to self asses when you encounter a problem during the installation. Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider. It also provides information on how to order accessories or documentation from Verifone. Appendix A, Caution and Warning Messages. Provides the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide. Related To learn more about the V210 device, refer to the following documents: Documentation V210 Certifications and Regulations DOC183-001-EN V210 Quick Installation Guide DOC183-002-EN V210 Base Full Function Quick Installation Guide DOC183-004-EN V210 Base Charging Quick Installation Guide DOC183-005-EN Guide This section describes the conventions and acronyms used in this guide. Conventions V210 INSTALLATION GUIDE 5 PREFACE Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. NOTE The pencil icon is used to highlight important information. RS-232-type devices do not work on the communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The device is not waterproof or dustproof and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the unit near water. Acronym Definitions Various acronyms are used in place of full definition. Table 2 presents the acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions 3DES AC ANSI cUL DC DUKPT ECR EMV ISO MRA MSAM LAN LCD Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISA's POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization Multiple Secure Access Module Local Area Network Liquid Crystal Display 6 V210 INSTALLATION GUIDE Table 2 Acronym LED PED PIN POS RS-232 SAM UL USB VPN Acronym Definitions (continued) Definitions Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number PREFACE Guide Conventions V210 INSTALLATION GUIDE 7 PREFACE Guide Conventions 8 V210 INSTALLATION GUIDE CHAPTER 1 Device Overview This chapter provides an overview of V210 device and base. The V210 is a consumer-facing portable device. The product's design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V210 can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 4G connectivity. This guide provides an introduction and basic setup procedure for V210 terminal. Figure 1 V210 Device The V210 device has the following features: · Capacitive touch LCD display and CTLS tap area · Smart card reader · Magnetic card reader · Integrated thermal printer · Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/ Clear and Enter keys. · Dual-function Backspace/Clear key · Customer-entry for Cancel and Enter keys V210 INSTALLATION GUIDE 9 DEVICE OVERVIEW V210 Device Functionalities V210 Device The V210 device has the SIM/MSAM slots as shown in the following illustration. Functionalities 3)- 3!3)-- Figure 2 V210 Underside Compartment View · Single SIM/SAM slot to support stored-value card programs or other merchant card requirements · Single SIM Card compartment · Battery 10 V210 INSTALLATION GUIDE DEVICE OVERVIEW V210 Bases V210 Bases The V210 Base provides a stable mounted platform for the V210 terminal. The Base comes in three variants: · V210 Charging Base · V210 Full-Feature Base with Modem · V210 Full-Feature Base without Modem V210 Charging The Charging Base supports charging only with no communication functionality. Base The Charging Base accommodates and supplies power to the V210 and V210 Plus portable terminals. Figure 3 V210 Charging Base, Front and Rear View V210 INSTALLATION GUIDE 11 DEVICE OVERVIEW V210 Bases V210 Full-Feature Base with Modem The FF Base supports any failover communication via dial up and Ethernet connections for V210. The failover will be supported in all network interfaces available in a terminal. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purpose and supports USB flash drive. Figure 4 V210 FF Base, Front and Rear View The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following: Cable Ethernet port RS232 port USB ports Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS-232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB 12 V210 INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits Features and Following are the features and benefits. Benefits Exceptional Ease of · Use and Ergonomics · · · · · · · · · · · · · · · Touch screen enables easy menu control and signature capture. Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. Large, hard-rubber keys provide improved tactile feedback. 3.5" capacitive touch screen display. LTE M1 (LAC Only) 2G capability 4G functionality WiFi and Bluetooth-capable Intuitive keypad interface simplify training and reduce support requests. Using the Full-Feature Base, connects with most POS payment terminals, PCs and ECRs. Supports payment transactions in a variety of payment environments. Rugged and reliable design absorbs hard knocks found at point-of-sale counters. Sleek and stylish shape occupies minimal counter space. Bold, ergonomic design fits comfortably in the palm of a hand. Optional Charging or Full-Feature Bases expand functionality while providing a stable, battery-charging platform. NOTE Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories with bases like: Base Interface or Charging Base or Full Featured Bases. Security · · · · · Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. Offers secure, reliable PIN input for expanding range of PIN-based transactions. PCI 6.0-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management and MAC. Key injection simplified and secured with Verifone's SecureKit key loading software. V210 INSTALLATION GUIDE 13 DEVICE OVERVIEW Features and Benefits NOTE Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories. CAUTION To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord. ATTENTION: Pour réduire les risques d'incendie, utiliser uniquement des conducteurs de télécommunications 26 AWG au de section supérieure. 14 V210 INSTALLATION GUIDE CHAPTER 2 Device Setup This chapter describes the setup procedure for V210 and charging base in the following sections: · Device Location · PIN Protection Measures · Inside the Shipping Carton · MSAM Card · Power Supply · Cable Connections · Using the Smart Card Reader · Using the Magnetic Stripe Card Reader · CTLS Transaction · Optional Accessories NOTE Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories. Device Location Use the following guidelines to select the best location for the V210 device. To Select a Location Choose a location convenient for both merchant and client: · Far from heavy metal objects. · A flat support surface such as a countertop or a table. · Near a power outlet and the terminal or computer that connects to the V210. WARNING For safety, do not string cables or cords across a walkway. V210 INSTALLATION GUIDE 15 DEVICE SETUP PIN Protection Measures Environmental · Factors · Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Electrical · Considerations · · Avoid using this product during electrical storms. Do not use the V210 unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. WARNING Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION Using an enclosed metal frame or mount may negatively affect contactless performance. PIN Protection The V210 and V210 Plus are handover devices. Always exercise extreme caution Measures when conducting transactions, especially during PIN entry: · Hand the terminal directly to the cardholder for PIN entry. · Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of: · Signage on the PED(PIN Entry Devices). · Prompts on the display, possibly with a click-through screen. · Literature at the point of sale. · A logo for safe PIN-entry process. 16 V210 INSTALLATION GUIDE DEVICE SETUP Inside the Shipping Carton Inside the Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the Shipping Carton To unpack the shipping carton: 1 Carefully inspect the shipping carton and its contents for possible tampering or damage. 2 Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 3 Remove and inspect the following items: · V210 device · Power Pack · Printer paper roll (Verifone ships variants of the V210 terminal which may or may not have a paper roll). 4 Refer to Accessories and Documentation for more information on V210 related accessories. CAUTION Figure 5 V210 Box Contents This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. 5 Remove all plastic wrapping from the device and components. 6 Remove the clear protective film from the display. 7 Inspect the terminal for possible tampering. See how to identify signs of tampering in the section Periodic Inspection. V210 INSTALLATION GUIDE 17 DEVICE SETUP MSAM Card WARNING 8 Save the shipping carton and packing material for future repacking or moving of the device. Do not use a tampered or damaged device. This device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. MSAM Card When you first receive your V210 device, you may need to install or replace the Multiple Security Access Module (MSAM) and Subscriber Identity Module (SIM) cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Opening Card Use the following steps to get access to the SIM1 and SIM2/SAM card Compartment compartment: 1 Place the terminal face down on a soft and clean surface to protect the display from scratches. 2 Push down the locking tab and swing out the compartment cover. Figure 6 Opening Rear Compartment Changing or Installing MSAMs To change or install MSAM cards: 1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. 18 V210 INSTALLATION GUIDE DEVICE SETUP Removal and Insertion of Battery 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. 3)- 3!3)-- NOTE Figure 7 Insert Mini MSAM Insert the card with the card's gold contacts facing away from you, towards the unit. Removal and 1 Turn off the V210 device. Insertion of Battery 2 Place the device face down on a soft, clean surface to protect the display from scratches. 3 Remove the battery from battery label which is extended. Pull the extended label as shown below. Figure 8 Removal of Battery V210 INSTALLATION GUIDE 19 DEVICE SETUP Loading Paper Roll in the Device 4 Place the battery pack to the battery compartment. Figure 9 Insertion of Battery Loading Paper Roll in the Device Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. Figure 10 Opening Printer Paper Door 2 Load the paper roll as shown in Figure 11, with the edge of the paper on the top of the roll. Figure 11 Procedure for Loading Paper Roll 20 V210 INSTALLATION GUIDE DEVICE SETUP Power Supply 3 Pull a length of paper up over the serrated cutter and close the compartment door. CAUTION Figure 12 Closing Printer Door Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Power Supply Not all configurations and device contexts require the use of a power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative if you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only Verifone power pack (see Verifone Service and Support for detailed power supply specifications). Following are the PSUs for different regions: PWR475-010-01-B (US), PWR474-002-06-A (Brazil), PWR475-010-02-B (EU), PWR475-010-03-B (Saudi Arabia). V210 INSTALLATION GUIDE 21 DEVICE SETUP Cable Connections Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR and PC before plugging the power pack cord into a wall outlet or surge protector. WARNING Figure 13 Connecting the Power Pack Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. Cable You can connect the V210 to peripherals using the Full-Function Base. Connections Cable Connections Using the Full-Feature Base WARNING Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. 22 V210 INSTALLATION GUIDE DEVICE SETUP Cable Connections Cable Connections Using the FullFeature Base To connect the terminal to other devices via Ethernet, RS-232 and USB, use the V210 Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, and a mini-USB port. The V210 terminal must be docked on the base to utilize cable connectivity. Figure 14 Full-Feature Base Peripheral Connections V210 INSTALLATION GUIDE 23 DEVICE SETUP Using the Smart Card Reader The Full-Feature Base features the following: Cable Ethernet port RS232 port USB ports Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB Using the Smart The smart card transaction procedure can vary depending on the application. Card Reader Verify proper procedure with your application provider before performing a smart card transaction. Figure 15 Using the Smart Card Reader Conducting a Smart To conduct a smart card transaction: Card Transaction 1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. 24 V210 INSTALLATION GUIDE DEVICE SETUP Using the Magnetic Stripe Card Reader Using the The V210 has a magnetic card reader that uses a triple track stripe reader. This Magnetic Stripe gives the unit greater reliability over a wide range of swipe speeds and operating Card Reader environments. Figure 16 Using the Magnetic Stripe Card Reader Conducting a Credit/ Debit Card Transaction To conduct a credit or debit card transaction: 1 Position the magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader. CTLS The V210 supports contactless transactions through an integrated contactless Transaction module. The terminal becomes active for contactless smart card transactions only when initialized by an application. Figure 17 Contactless Transaction Performing Contactless Transactions To perform a contactless smart card transaction: 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. See Contactless Considerations for more information. V210 INSTALLATION GUIDE 25 DEVICE SETUP Optional Accessories Optional These accessories can be used to further enhance the device's functionality. See Accessories Accessories and Documentation for additional information. Full-Feature Base The Full-Feature Base with Modem(M183-S02-01) or FF Base without Modem(M183-S02-02) and charging base(M183-S02-00) provides Bluetooth (BT) v4.2 as well as all BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. See Cable Connections Using the Full-Feature Base. Figure 18 V210 Docking with Full-Feature Base Charging Base The Charging Base (M183-S02-00) provides a stable dock plus power charging for the V210 terminal. Figure 19 V210 Docking with Charging Base Periodic · Inspection · · · · · Periodically inspect the terminal for possible tampering. Signs of tampering include: Overlays in the PIN pad area Wires protruding out of the device Foreign objects inserted into the smart card slot or magnetic stripe slot Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side Signs of damage to the tamper-evident labels 26 V210 INSTALLATION GUIDE NOTE DEVICE SETUP Periodic Inspection · A Tamper Warning message on the device display If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, refer to Verifone Service and Support. V210 INSTALLATION GUIDE 27 DEVICE SETUP Periodic Inspection 28 V210 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V210 terminal and bases. V210 device has the following specifications: Unit Power V210 devices have the following power requirements: Requirements · Operating power: 5V DC, 2.2A or 5V DC, 1A Temperature · Operating temperature: · Storage temperature: 0° to 40°C (32° to 104° F) -20° to 60°C (-4° to 140° F) Humidity · Relative humidity: 5% to 90% (RH non-condensing) External Dimensions · Length: · Width: · Depth: 172.90 mm (6.8 in) 81.60 mm (3.21 in) 58.74 mm (2.31 in) Communication · BT 4.2 BLE (Bluetooth Low Energy) · WiFi 2.4GHz/5GHz (a/b/g/n) Weight · Unit weight: 367 g (12.94 oz) Processor · ARM Cortex A9 32-bit processor Display · 3.5" portrait mode transmissive TFT 320 (RGB) x 480 (HVGA) Magnetic Card Reader · Triple track (tracks 1, 2, 3), high coercivity, bi-directional Primary Smart Card · ISO 7816-3, 1.8V, 3V, 5V · Synchronous and Asynchronous cards · EMV Approved V210 INSTALLATION GUIDE 29 SPECIFICATIONS V210 Bases SAM Card Reader · One Security Access Module (SAM) Battery Pack · Rating: 9.1 Wh (3.7 V DC, 3100 mAH) · Meets IEEE1725 requirements Security · 3DES encryption, Master/Session and DUKPT key management · VeriShield file authentication · PCI PED 6.0 approved V210 Bases Charging Base · Provides terminal charging on a mounted stand Full-Feature Base · Apart from charging, the FF Base provides: · Bluetooth · 10/100M Ethernet · 56K modem · Powered RS-232 · LE Secure feature of BT v4.2 + All BT v4.1 feature · USB host · USB device Unit Power Requirements · Operating power: 5V DC, 2.2A (FF Base) 5V DC 2.2A (Charging Base) Temperature · Operating temperature: · Storage temperature: -5° to 40°C (23° to 104° F) -20° to 60°C (-4° to 140° F) Humidity · Relative humidity: 5% to 95% (RH non-condensing) Security · PCI 6.0 Compliant. 30 V210 INSTALLATION GUIDE CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V210 device and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The V210 device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. Display Panel Use the following steps to check the display panel: Does Not Work 1 Check all the cable connections. 2 Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack. 3 The controlling device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. Keypad Does Not Respond Use the following steps to check the keypad: 1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions There are several possible reasons why the unit may not be processing Fail to Process transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader · Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. · Ensure that you are swiping cards properly (see Using the Magnetic Stripe Card Reader). · Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V210 INSTALLATION GUIDE 31 TROUBLESHOOTING GUIDELINES Transactions Fail to Process · If the problem persists, contact your local Verifone representative. Check Smart Card Reader · Perform a test transaction using several different smart cards to ensure the problem is not a defective card. · Ensure that the card is inserted correctly (see Using the Magnetic Stripe Card Reader). · Ensure the MSAM card is properly inserted in the slot and is properly secured (see MSAM Card). · If the problem persists, contact your local Verifone representative. 32 V210 INSTALLATION GUIDE CHAPTER 5 Service and Support The V210 device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstance, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Because the V210 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Contact your local Verifone representative or service provider for any problems on your terminal. · For product service and repair information: · USA Verifone Service and Support Group, 1-800-Verifone (837-4366) · Monday - Friday, 8 A.M. - 8 P.M., Eastern time · International Contact your Verifone representative Returning a You must obtain a Merchandise Return Authorization (MRA) number before Device for returning the terminal to Verifone. The following procedure describes how to Service return one or more terminals for repair or replacement (U.S. customers only). NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Get the following information from the printed labels at the back of each V210 to be returned: · Product ID, including the model and part number. For example, "V210" and "M560 XXX-XXX-XXX." V210 INSTALLATION GUIDE 33 SERVICE AND SUPPORT Returning a Device for Service · Serial number (S/N nnn-nnn-nnn) PRODUCT ID & SERIAL NUMBER NOTE Figure 20 Product ID and Serial Number Location 2 Obtain the MRA number(s) by completing one of the following: a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. · Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. · Give the MRA representative the information you gathered in Step 1. · Complete the Inquiry Contact Form at https://www.verifone.com/en/us/ contact-us. · Address the Subject box to "Verifone MRA Dept." · Reference the model and part number in the Note box. One MRA number must be issued for each V210 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: · Assigned MRA number(s). · Verifone serial number assigned to the V210 you are returning for service or repair (device serial numbers are located at the back of the unit). · Shipping documentation, such as air bill numbers used to trace the shipment. · Model(s) returned (model numbers are located on the Verifone label at the back of the V210). 34 V210 INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation Accessories and Verifone produces the following accessories and documentation for the V210. Documentation When ordering, please take note of the part number. · Verifone online store www.estore.verifone.com · USA Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time · International Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m Power Supply PWR474-002-XX-A PWR475-010-XX-A PWR475-010-01-B (US) PWR474-002-06-A (Brazil) PWR475-010-02-B (EU) PWR475-010-03-B (Saudi Arabia) DC power pack(V210) . Accessories 02746-01 Verifone Cleaning Kit Documentation V210 Certifications and Regulations V210 Quick Installation Guide V210 Base Full Function Quick Installation Guide V210 Base Charging Quick Installation Guide DOC183-001-EN DOC183-002-EN DOC183-004-EN DOC183-005-EN V210 INSTALLATION GUIDE 35 SERVICE AND SUPPORT Accessories and Documentation 36 V210 INSTALLATION GUIDE APPENDIX A Caution and Products with UL/cUL certification should include French translations of Caution Warning and Warning notices. The following table lists all notices found in the document, Messages their location and the equivalent French translations. Table 3 Notice Warning Caution Caution Warning Caution Caution and Warning Messages Chapter Page English Text Setup page For safety, do not string cables or 15 cords across a walkway. Setup Setup Setup Setup page 16 page 16, page 16 page 17 This unit is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Using an enclosed metal frame or mount may negatively affect contactless performance. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. French Text Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle. Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie. L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance. Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d'utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d'appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques. Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée. V210 INSTALLATION GUIDE 37 Caution and Warning Messages Table 3 Notice Warning Caution Caution Caution Warning Caution and Warning Messages (continued) Chapter Page English Text Setup Setup Setup Setup page 15 page 18 page 21 page 22 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. Setup page 22 Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminalspecific warnings. French Text Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services. Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre. L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A. Ne branchez pas le bloc d'alimentation dans une prise extérieure ou n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire. Éteignez ou débranchez le terminal pour connecter ou déconnecter le dispositif pour éviter la corruption de la mémoire de l'appareil et la perte de données. Reportezvous aux instructions de l'appareil de contrôle pour tous les avertissements spécifiques au terminal. 38 V210 INSTALLATION GUIDE Caution and Warning Messages Table 3 Notice Caution Caution Caution and Warning Messages (continued) Chapter Page English Text Setup Service and Support page 24 page 33 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Never use thinner, trichloroethylene, or ketonebased solvents they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. French Text Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction. N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. V210 INSTALLATION GUIDE 39 Caution and Warning Messages 40 V210 INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com V210 Installation Guide Verifone Part Number DOC183-003-EN-A, Revision A01Acrobat Distiller 9.0.0 (Windows)