Cal Spas Escape / Escape Plus Owner's Manual

Owner's Manual for Cal Spas models including: LTR20201010, Escape, Escape Plus Platinum, calspas

Aaron W. Adams

Owners Manual - Cal Spas

CAUTION: Maintain water chemistry in accordance with manufacturer's instructions. Page 5. 2020 Escape/Platinum Series Spas. LTR20201010, ...

PDF Important Safety Instructions

DANGER -- Risk of accidental drowning: Do not allow children to be in or around a spa unless a responsible adult supervises them. Keep the spa cover on and locked when not in use.

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Platinum-Spa-USA

LTR20201010, Rev. G5 4/7/21

Table of Contents

Preparing for Your New Portable Spa
Pre-Delivery Checklist . . . . . . . . . . . . . . . . . . 3 Planning the Best Location . . . . . . . . . . . . . . 3 Clearance for Service Access . . . . . . . . . . . . 4 Preparing a Good Foundation . . . . . . . . . . . . 5 240 Volt Electrical Installation . . . . . . . . . . . 5 GFCI Wiring Diagram for US & Canada . . . . 6 Wiring Diagram for Europe . . . . . . . . . . . . . . 7 Filling and Powering Up Your Portable Spa 8 Priming the Pump . . . . . . . . . . . . . . . . . . . . 10
Operating Your Spa
spaTouch Icon Driven Control Panel . . . . . 11 Changing Languages for the Display . . . . . 11 spaTouch3 Icon Driven Control Panel . . . . 21 Cal ConnectTM System . . . . . . . . . . . . . . . . . 36 Electrical Power Efficiency . . . . . . . . . . . . . 46 Jets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . 46 Diverter Knobs . . . . . . . . . . . . . . . . . . . . . . . 47 Air Venturis . . . . . . . . . . . . . . . . . . . . . . . . . 47 Waterfalls . . . . . . . . . . . . . . . . . . . . . . . . . . 47 ATS Plus Therapy System . . . . . . . . . . . . . . 48 Aquatic Air TherapyTM (AAT) . . . . . . . . . . . . 49
Water Clarity
The Key to Clear Water . . . . . . . . . . . . . . . . 50 Testing and Adjusting Spa Water . . . . . . . . 51 Sanitation . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Bather Load . . . . . . . . . . . . . . . . . . . . . . . . . 53 Filter Cleaning . . . . . . . . . . . . . . . . . . . . . . . 53 Ozonator . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Bromine Generator . . . . . . . . . . . . . . . . . . . 54 Maintenance Schedule . . . . . . . . . . . . . . . . 56 Troubleshooting Water Clarity Problems . . 56

Cleaning and Maintenance
Removing and Reseating the Pillows . . . . . 58 Jet Removal and Replacement . . . . . . . . . . 58 Spa Cover and Locking System Installation58 Draining Your Portable Spa . . . . . . . . . . . . 60 Winterizing (Cold Climate Draining) . . . . . 61 Cleaning and Replacing the Filter . . . . . . . . 61 Vacation Care . . . . . . . . . . . . . . . . . . . . . . . . 61 Using the Freedom Sound System . . . . . . . 62 Cleaning Your Spa . . . . . . . . . . . . . . . . . . . . 62
Appendix
Replacement Parts . . . . . . . . . . . . . . . . . . . 63 Basic Troubleshooting . . . . . . . . . . . . . . . . . 73 "Thermal Creep" . . . . . . . . . . . . . . . . . . . . . 75 Limited Warranty . . . . . . . . . . . . . . . . . . . . . 76

Copyright 2020 LMS. All rights reserved. Duplication without written consent is strictly prohibited.
Cal Spas®, Adjustable Therapy SystemTM, ATSTM, Cal PremiumTM, Cal SelectTM, Cal StoneTM, XLTM Heater, and Ultimate Fitness Spa SeriesTM are registered trademarks.
Due to continuous improvement programs, all models, operation, and/or specifications are subject to change without prior notice.
LTR20201010, Rev. G5 4/7/21

CONTACT INFORMATION
For customer service, please contact your authorized dealer immediately. If you need additional information and/or assistance, contact:
LMS Customer Service Department 1462 East Ninth Street Pomona, CA 91766 . Toll Free: 1-800-CAL-SPAS Fax: 1-909-629-3890

Read This First!

Important Safety Instructions

READ AND FOLLOW ALL INSTRUCTIONS .

DANGER -- Risk of accidental drowning:
Do not allow children to be in or around a spa unless a responsible adult supervises them. Keep the spa cover on and locked when not in use. See instructions enclosed with your cover for locking procedures.
DANGER -- Risk of injury:
The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings, or the pump, be sure the flow rates are compatible.
Never operate the spa if the suction fitting or filter baskets are broken or missing. Never replace a suction fitting with one that is rated less than the flow rate marked on the original suction fitting.

DANGER -- Risk of electric shock:
Install the spa at least 5 feet (1.5 meters) from all metal surfaces. As an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently bonded by a minimum #8 AWG solid copper conductor to the outside of the spa's control box.
Do not permit any external electrical appliances, such as lights, telephones, radios, televisions, and etc., within five feet (1.5 meters) of the spa. Never attempt to operate any electrical device from inside the spa.
Replace a damaged power cord immediately.
Do not bury the power cord.
Connect to a grounded, grounding-type receptacle only.

WARNING -- To reduce the risk of injury:

The spa water should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.
High water temperatures have a high potential for causing fetal damage during pregnancy. Women who are pregnant, or who think they are pregnant, should always check with their physician prior to spa usage.
The use of alcohol, drugs or medication before or

during spa use may lead to unconsciousness, with the possibility of drowning.
Persons suffering from obesity, a medical history of heart disease, low or high blood pressure, circulatory system problems or diabetes should consult a physician before using the spa.
Persons using medications should consult a physician before using the spa since some medications may induce drowsiness while others may affect heart rate, blood pressure and circulation.

HYPERTHERMIA DANGER:
Prolonged exposure to hot air or water can induce hyperthermia. Hyperthermia occurs when the internal temperature of the body reaches a level 3°F to 6°F above the normal body temperature of 98.6°F (or 2°C to 4°C above 37°C). While hyperthermia has many health benefits, it is important not to allow your body's core temperature to rise above 103°F (39.5°C).
Symptoms of excessive hyperthermia include dizziness, lethargy, drowsiness and fainting. The effects of excessive hyperthermia may include:

· Failure to perceive heat · Failure to recognize the need to exit spa or hot
tub · Unawareness of impending hazard · Fetal damage in pregnant women · Physical inability to exit the spa · Unconsciousness WARNING: The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia.

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Read This First!

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WARNING: People with infectious diseases should not use a spa or hot tub. WARNING: To avoid injury, exercise care when entering or exiting the spa or hot tub. WARNING: Do not use drugs or alcohol before or during the use of a spa or hot tub to avoid unconsciousness and possible drowning. WARNING: Do not use a spa or hot tub immediately following strenuous exercise. WARNING: Prolonged immersion in a spa or hot tub may be injurious to your health. CAUTION: Maintain water chemistry in accordance with manufacturer's instructions.
SAVE THESE INSTRUCTIONS .

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Preparing for Your New Portable Spa

Pre-Delivery Checklist

Most cities and counties require permits for exterior construction and electrical circuits. In addition, some communities have codes requiring residential barriers such as fencing and/or self-closing gates on property to prevent unsupervised access to the property by children. Your dealer can provide information on which permits may be required and how to obtain them prior to the delivery of your spa.

Before Delivery Plan your delivery route Choose a suitable location for the spa Lay a 5 - 8 cm concrete slab Install dedicated electrical supply
After Delivery Place spa on slab Connect electrical components

Planning the Best Location

Safety First
Do not place your spa within 10 feet (3 m) of overhead power lines.
Consider How You Will Use Your Spa
How you intend to use your spa will help you determine where you should position it. For example, will you use your spa for recreational or therapeutic purposes? If your spa is mainly used for family recreation, be sure to leave plenty of room around it for activity. If you will use it for relaxation and therapy, you will probably want to create a specific mood around it.
Plan for Your Environment
If you live in a region where it snows in the winter or rains frequently, place the spa near a house entry. By doing this, you will have a place to change clothes and not be uncomfortable.
Consider Your Privacy
In a cold-weather climate, bare trees won't provide much privacy. Think of your spa's surroundings during all seasons to determine your best privacy options. Consider the view of your neighbors as well when you plan the location of your spa.

Provide a View with Your Spa
Think about the direction you will be facing when sitting in your spa. Do you have a special landscaped area in your yard that you find enjoyable? Perhaps there is an area that catches a soothing breeze during the day or a lovely sunset in the evening.
Keep Your Spa Clean
In planning your spa's location, consider a location where the path to and from the house can be kept clean and free of debris.
Prevent dirt and contaminants from being tracked into your spa by placing a foot mat at the spa's entrance where the bathers can clean their feet before entering your spa.

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LTR20201010, Rev. G5

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Preparing for Your New Portable Spa

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Allow for Service Access
Make sure the spa is positioned so that access to the equipment compartment and all side panels will not be blocked. Many people choose to install a decorative structure around their spa. If you are installing your spa with any type of structure on the outside, such as a gazebo, remember to allow access for service. It is always best to design special installations so that the spa can still be moved, or lifted off the ground.
Clearance for Service Access
While you are planning where to locate your spa, you need to determine how much access you will need for service. All spa models require a minimum of three feet / one meter access to all sides of the spa for potential service. For this reason, the spa should never be placed in a manner where any side is permanently blocked. Examples include placing the spa against a building, structural posts or columns, or a fence. Spa models require access to all sides in case they need service or repair. See the figure below. If you are planning to enclose or surround your spa with a deck, make sure there is easy access for service or repair. Spas require clearance on all sides of the spa .
3 feet / 1 meter

3 feet / 1 meter

3 feet / 1 meter
3 feet / 1 meter

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Preparing for Your New Portable Spa

Preparing a Good Foundation

Your spa needs a solid and level foundation. The area that it sits on must be able to support the weight of the spa, with water and the occupants who use it. If the foundation is inadequate, it may shift or settle after the spa is in place, causing stress that could DAMAGE YOUR SPA SHELL AND FINISH.
Damage caused by inadequate or improper foundation support is not covered by the warranty. It is the responsibility of the spa owner to provide a proper foundation for the spa.

150 pounds per square foot (732 kg / m2).
To properly identify the weight of your new spa when full, remember water weighs 8.33 lbs. per gallon, or 1 kg per liter. For example, an average 8' spa holds approximately 500 gallons, or 1892 liters, of water. Using this formula, you will find that the weight of the water alone is 4,165 lbs, or 1892 kg. Combined with the dry weight of the spa you will note that this spa will weigh approximately 5,000 lbs, or 2267 kg, when full of water.

Place the spa on an elevated 3 to 4" / 30 cm concrete slab. Pavers, gravel, brick, sand, timbers or dirt foundations are not adequate to support the spa.

We strongly recommend that a qualified, licensed contractor prepare the foundation for your spa.

If you are installing the spa indoors, pay close
attention to the flooring beneath it. Choose flooring that will not be damaged or stained.

If you are installing your spa on an elevated wood deck or other structure, it is highly recommended that you consult a structural engineer or contractor to ensure the structure will support the weight of

240 Volt Electrical Installation

All 240V spas must be permanently connected (hard may result in fire or personal injury and will be

wired) to the power supply.

the sole responsibility of the spa owner .

Use one 50 amp GFCI with four #6 AWG copper wires . See the wiring diagram on page 5 .
These instructions describe the only acceptable electrical wiring procedure . Spas wired in any other way will void your warranty and may result in serious injury .
When installed in the United States, the electrical wiring of this spa must meet the requirements of NEC 70 and any applicable local, state, and federal codes.
The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector .

The power supplied to the spa must be on a dedicated GFCI protected circuit as required by NEC 70 with no other appliances or lights sharing the power.
Use copper wire with THHN insulation. Do not use aluminum wire.
Use the table below and on the next page to determine your GFCI and wiring requirements.
Wires that run over 100 feet must increase wire gauge to the next lower number. For example: A normal 50 amp GFCI with four #6 AWG copper wires that run over 100 feet would require you to go to four #4 AWG copper wires.

Failure to comply with state and local codes

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Preparing for Your New Portable Spa GREEN (Ground) WHITE

6 GFCI Wiring Diagram for US & Canada

Control System
BP501G1 (one pump system)
BP501G1 (two pump system) BP501X BP20X

GFCI Required One 40 amp GFCI
One 50 amp GFCI

Wires Required Four #8 AWG copper wires
Four #6 AWG copper wires

House Breaker Box

GFCI Breaker Box

BLACK (Hot)
WHITE (Neutral)

RED (Hot)

GREEN (Ground)

WHITE (Neutral) BLACK RED (Hot) (Hot)

RED (HOT) BLACK (HOT)
WHITE
WHITE (LOAD NEUTRAL)
Bottom View of GFCI

One 220V circuit breaker One GFCI Four wires: Red (hot) Black (hot) White (neutral) Green (ground)

WHITE (Load Neutral) RED (Load Hot) BLACK (Load Hot)
Front View of GFCI

Spa Control Box

BP501G1 and BP501X control boxes

BP20X control box

WHITE (NEUTRAL)
BLACK (HOT)
RED (HOT)

GREEN (GROUND)

CIRCUIT BOARD

GROUND TERMINAL BLOCK (ATTACHED TO OUTSIDE OF SYSTEM BOX)

WHITE (NEUTRAL)
BLACK (HOT)
RED (HOT)

GREEN (GROUND)

CIRCUIT BOARD

GROUND TERMINAL BLOCK (ATTACHED TO OUTSIDE OF SYSTEM BOX)

Control Box

See the Cal Spas PreDelivery Guide for more information on spa placement for service access and electrical service.
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Testing the GFCI Breaker

Test the GFCI breaker prior to first use and periodically when the spa is powered. To test the GFCI breaker follow these instructions (spa should be operating):
1. Press the TEST button on the GFCI. The GFCI will trip and the spa will shut off.
2. Reset the GFCI breaker by switching the breaker to the full OFF position, wait a moment, then turn the breaker back on. The spa should have power again.

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Wiring Diagram for Europe

Preparing for Your New Portable Spa

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Preparing for Your New Portable Spa

8 Filling and Powering Up Your Portable Spa

This applies to all spa owners EXCEPT those with the Cal Clarity II bromine generator. See instructions on

page 54 for bromine generator operating instructions and spa filling procedures.

1 . Inspect the spa equipment .

Inspect all plumbing connections in the equipment area of your spa.

· Make sure unions in the equipment pack are tight. (Be careful not to over-tighten the plumbing fittings.)

· If your spa has gate

valves, make sure

they are all in the UP

or OPEN position.

· Make sure the drain valve is closed and capped. (See page 60 for a description of drain valves.)

2 . Remove the cartridge from filter canister.

Never run the spa with the gate valves closed or without water circulating for long periods of time.

Unscrew the cartridge and remove it.

After you remove the filter, remove the plastic wrapper and soak it in water for 30 minutes before
you replace it. A dry filter can allow air into the filtration system which can cause the pump to fail to prime. Never try to pull the filter cartridge while the spa is running in low or high speed (i.e., any speed).

3 . Fill the spa .

Place a garden hose in the filter canister and fill your spa with regular tap water about six inches from the top.
If the water level is too low or too high, your spa will not operate properly.
Always fill the spa through the filter canister! Failure to do so may cause air to be trapped in the filtration system and prevent the pumps from operating properly.

Never fill your spa with soft water.
Soft water makes it impossible to maintain the proper water chemistry and may cause the water to foam, which will ultimately harm the finish of the spa and void your warranty.
You may fill your spa with well water provided the following conditions are met: 1) Purchase and use a pre-filter to run the well water through on the fill-up. The pre-filter will be placed before the spa filter in the fill-up flow of water. 2) Have a Total Dissolved Solids (TDS) and metals test performed by a qualified person after the fill-up process but before any spa use.
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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Preparing for Your New Portable Spa

4 . Turn on power to the spa .

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When the spa is filled to the correct level, turn on the power at the GFCI breaker. (Ensure that the 120V spas are connected to the proper electrical outlet.)

5 . Prime the pump .

6 . Install the filter into the filter canister.

Make sure the filter has soaked at least 30 minutes before you install it. Insert the filter all the way and screw it in. Do not over-torque the cartridge during
installation, just hand tighten gently.

7 . Adjust water chemistry . Test and adjust the water chemistry. See the section on page 50 for instructions on water clarity.

8 . Let the spa heat up .
When the spa has finished priming, the heater will activate. Put the cover on and let the spa heat to the set temperature.

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Preparing for Your New Portable Spa

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Priming the Pump

New spa owners often have difficulty the first time they start their spa and the pump fails to prime. This can be
frustrating, but these simple instructions can help you.

The pump will not work properly while air is trapped in it. Continuing to operate the pump in this way will cause damage.

Sometimes air can become trapped in the pump while

filling the spa. You will know this has happened when after you have filled and started the spa, the pump does not seem to function. You will hear the pump operating, but no water will be moving.

Starting Up: Priming Mode

Automatic Exiting of Priming Mode
Bleeding Air from the Pump
If you have tried priming the pump several times unsuccessfully using the control panel, you can bleed the air from the pump manually. 1. Shut off the power to the spa. 2. Using a Phillips screwdriver, remove the
front panel from the spa and locate the pump. 3. Close the gate valve on the discharge side of the pump (if your spa is installed with one.) 4. Turn the bleeder valve counter clockwise with a small pair of pliers until the air has been released from the pump. 5. If this is unsuccessful, loosen the union nut on side of the pump with channel locks. When air is bled out, tighten the nut. 6. Turn on power to the spa and press the JETS button. If there is still air trapped in the pump, repeat steps 2 through 5 until the pump primes.
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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Operating Your Spa

spaTouch Icon Driven Control Panel

Operating Your Spa

Changing Languages for the Display
1. Touch the Settings Icon at the lower right portion of the screen.

2. Touch the Right Arrow Icon at the lower right portion of the screen. It takes you to the next page. 3. Touch the Language Icon.

2020 Escape/Platinum Series Spas
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Operating Your Spa

4. As an example, touch the Spanish option as shown below.

5. Next, touch the Save Icon on the right to confirm this selection.

6. ...and now (as an example), the spaTouch screen will be reset to Spanish.

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The Main Screen (Home)

Operating Your Spa

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Cal ConnectTM System

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Electrical Power Efficiency
Your new spa comes equipped with an electric heater. Following the directions listed below will ensure the most efficient operation:
NOTE: This method is only for spa usage under two hours a week.
· Keep the spa's operating temperature 5°F below the desired usage temperature when not in use. One or two hours before use, set the temperature to the desired temperature.
· If the spa usage exceeds two hours a week, the set temperature should remain at the desired usage temperature.
· The air venturis should be used sparingly. When open, water temperature drops quite rapidly and can also dissipate chemicals.
Allowing the water temperature to lower more than 10°F below the desired usage temperature and reheating it prior to usage will cause the heater to operate longer than it normally would maintaining the desired temperature. Doing this will increase your operating cost and makes your heater work more than necessary.

Jets
Almost all of the jets in your spa are adjustable. Rotating the face of an adjustable jet to the left (counter-clockwise) will decrease the amount of water flow through the jet. Rotating the face of an adjustable jet to the right (clockwise) will increase the amount of water flow through the jet. (See example shown below.)
Neck jets adjust in the opposite directions (counterclockwise to increase, clockwise to decrease).

LED Lighting

Press the LIGHT button on the topside control panel to turn the spa light on. If your spa has perimeter LED lights, they will also light up at the same time as the spa light.
The LEDs operate in three modes:
1 . Cycle: When you continually press the LIGHT button, the LEDs will cycle through the three main LED colors (Red, Green, and Blue) or combinations of the three that produce the following colors: light green, purple, light blue, yellow, etc.
Each time you press the button, you immediately advance to the next color in sequence or eventually a different light pattern.
2 . Flashing: When you are cycling through all the colors, the next time you push the LIGHT button, the LED lights may start flashing. This is another normal operational pattern option.

3 . Fading cycle: The next phase of operation when you push the LIGHT button is a slow and/or fast fade random transition from one color to the next.
· If a spa is equipped with more than 100 points of light, the Slow Fading Cycle will flicker during a color change.
· Every air valve and water valve is equipped with 4 LED points.
· Every jet is equipped with 2 LED points.
· Perimeter LEDs take 9 points of light.
· The waterfall takes 4 points of light.
Spas with exterior corner LED lighting generally work in the same mode as described above. The variations in color and patterns provide you with multiple options to suit almost any lighting preference.

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Diverter Knobs
Diverter knobs are 1" and 2" knobs located around the top of your spa. They allow you to divert water through jets from one side of the spa to the other, or in most cases from floor jets to wall jets. This is accomplished by rotating the diverter knob to the left (counterclockwise), decreasing the amount of water flow through a section of jets. To increase the amount of water flow through the other section of jets, rotate the handle to the right (clockwise).
Air Venturis
Air venturis are the 1" knobs located around the top of your spa. Each one will let you add a mixture of air with the jet pressure. This is accomplished by rotating the air venturi knob to the left (counterclockwise) to increase the amount of airflow through the jets. To decrease the amount of airflow through the jets, rotate the handle to the right (clockwise).
Waterfalls
Some spa series include optional waterfalls. When the booster pump is on, rotate the dial on top (for the cascade waterfall) or turn the knob (for the hydro streamer -- see below).

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ATS Plus Therapy System

Operating Your Spa

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Aquatic Air TherapyTM (AAT)

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Water Clarity

50 Water Clarity
This section is intended for new spa owners with no experience with water chemistry. Everyone's experience with maintaining water quality is different, but there are some general concepts you need to know. Water maintenance is not difficult, although it requires regular attention. The most important thing to understand about taking care of your spa water is that preventive action is much easier than correcting water quality issues.

The Key to Clear Water
Excellent water quality is a simple matter of four things:

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Water Clarity

Testing and Adjusting Spa Water

You have two types of testing methods to choose from:
· The reagent test kit is a method which provides a high level of accuracy. It is available in either liquid or tablet form.
· Test strips are a convenient testing method commonly used by spa owners.

Balancing the Total Alkalinity
Total alkalinity (TA) is the measure of the total levels of carbonates, bicarbonates, hydroxides, and other alkaline substances in the water. TA can be considered a "pH buffer". It is the measure of the ability of the water to resist changes in pH level.
The recommended total alkalinity is 80 - 120 ppm .
If the TA is too low, the pH level will fluctuate widely from high to low. Low TA can be corrected by adding an alkalinity increaser
If the TA is too high, the pH level will tend to be too high and may be difficult to bring down. High TA can be corrected by adding an alkalinity decreaser.
When the TA is balanced, it normally remains stable, although adding water with high or low alkalinity will raise or lower the TA level.

Balancing the Calcium Hardness
Calcium hardness (CH) is a measure of the total amount of dissolved calcium in the water. Calcium helps control the corrosive nature of the spa's water and is why soft water is not recommended. The low calcium content of soft water is very corrosive to the equipment and can cause staining of the spa shell.
The recommended calcium hardness is 150 200 ppm .
If the CH is too low, add a calcium hardness increaser.
If the CH is too high, dilute the spa water with soft water.
When the CH is balanced, it normally remains stable, although adding soft water or very hard water will raise or lower the CH level.

Balancing the pH

The pH level is the measure of the balance between acidity and alkalinity.
If the pH is too low, it can cause corrosion of metal fixtures and the heating element. Low pH can be corrected by adding a pH increaser.
If the pH is too high, it can cause scaling by allowing metals or minerals to form deposits and stain spa surfaces. High pH can be corrected by adding a pH decreaser.

Ideal Water Chemistry

Testing For: Total Alkalinity Calcium Hardness pH

Ideal Range (ppm)

Minimum Maximum

120

150

200

7.2

7.6

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Water Clarity

Sanitation

Sanitizers kill bacteria and other organic waste by breaking them down to non-harmful levels and are filtered out. Before you fill your spa, you need to decide which chemical sanitizer you wish to use. Consult your Cal Spas dealer for the right decision with regards to your lifestyle and spa usage.
We recommend either bromine or chlorine as your sanitizer. Both work well when maintained regularly.

Do not use a sanitizer with the Cal Pure Salt System bromine generator. See page 54 for instructions on its use.

DO NOT use trichlor . Trichlor is very acidic and the hot temperature of the spa causes it to dissolve too quickly . It will cause damage to your spa and will void your warranty .

Whichever plan you decide on, follow it completely and don't take shortcuts. It will provide you with clean, safe,
clear spa water with a minimum of effort. Spa owners with an ozonator still need to use a chemical sanitizer. See page 53 for a description of how the ozonator works.

Using Chlorine as a Sanitizer
If you choose to use chlorine as a sanitizer, only use granulated chlorine, not liquid chlorine. Once a week, check the chlorine level using either a test strip or a reagent kit. See the table on the following page for the ideal range. Add one or two tablespoons granulated chlorine to the spa water weekly. Note that chlorine dissipation rate will be faster at higher water temperatures and slower at lower temperatures. When you add chlorine, open all of the jets and run the spa at high speed with the cover open for at least 30 minutes. Follow the maintenance schedule on page 56.
Using Bromine as a Sanitizer
Bromine is a very effective sanitizer that produces low chemical odors. Unlike chlorine, it can break down bacteria and other impurities to a safe level with a low burn-out rate. Use granulated sodium bromide to establish your bromine base. When you begin with fresh water, add two ounces of granulated bromide. Open all of the jets and run the spa at high speed with the cover open for at least 30 minutes.
Follow the maintenance schedule on page 56.

Shocking the Water
In addition to using a chemical sanitizer, you will periodically need to shock the water. Shocking the water helps remove burned-out chemicals, bacteria, and other organic material from your spa's water and improves your sanitizer's effectiveness.
Do not use chlorinating shock, which will damage your spa's jets and pump seals. Only use an oxidizer shock. It can be used with either chlorine or bromine sanitizers.
Add two ounces of oxidizer shock per 500 gallons once a week, after heavy bather loads, or if water has a strong odor.
Spa must be running with all of the jets on high for 30 minutes with the cover open. If necessary, repeat oxidizer shock in 30 minute intervals.

Do not use shock with the Cal Pure Salt System bromine generator. See page 54 for instructions on its use.

Testing For:

Ideal Range (ppm)

Minimum Maximum

Chlorine level

Without ozonator 3.0

5.0

With ozonator

2.0

Bromine level

Without ozonator 6.7

4.0 11.0

With ozonator

5.7

10.0

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Water Clarity

Bather Load
"Bather Load" is the term used to describe the number of people using a spa, combined with the length of usage, and the frequency of usage. All these factors have a great effect on the spa water. The higher the bather load, the more chemicals need to be added and a longer filtration time will be needed.
Recommendations are designed for spas with average bather load (3 to 4 people, 15 minutes of usage, three times a week at 100 degrees) If your bather load exceeds these guidelines, and you experience water quality problems, increase the amount of filtration first, (go to the next higher filtration number) then if water quality is still not adequate, consult the advice of your Cal Spas dealer for additional chemical or system recommendations. Be sure to give them your bather load information.

Filter Cleaning
The filter is the part of your spa that removes the debris from the water and needs to be cleaned on a regular basis to maximize your spa's filtering performance and heating efficiency.
In addition to spraying off the filter weekly to remove surface debris, your filter should be deep cleaned periodically to dissolve scale and particles that get lodged deep within the filter fibers and impede the filtration process. Even if the filter looks clean, scale and particles can clog the fibers and prevent water from flowing through the filter resulting in the most common spa problem--no heat, caused by a dirty filter.
We recommend you clean your filter once a month and replace it once a year or as necessary.
It is extremely important that you never run the spa without a filter. There is a possibility that debris may be sucked into the plumbing through the filter well.
Set the spa in Hold Mode before you remove the filter. Hold Mode pauses all spa operations for 60 minutes for service functions like cleaning or replacing the filter. See page 18 for instructions on using Hold Mode .
Cleaning the filter 1. Remove the filter by unscrewing it and pulling it up and out.
2. Place the dirty filter into a bucket of water deep enough to cover the filter. Add 8 oz. of liquid filter cleaner to the bucket of water.
Note: It is a good idea to keep a spare filter to use in the spa while the dirty filter is being deep cleaned. This way, you can rotate the filters and both will last longer.
3. Soak the filter for a minimum of 24 hours.
4. Spray the filter with a water hose. Spray each pleat carefully.
5. Reinstall the filter. Do not overtighten.

Ozonator
The ozone generator releases ozone into the spa water. You will still need to test for chlorine or bromine and occasionally replenish it to return the sanitizer level to the baseline.
For spas without a circulation pump, pump 1 will run at low speed and the ozonator will run during filtration.
For spas with a circulation pump, the ozonator will run with the circulation pump.
The spa's control system is factory-programmed with one filter cycle that will run in the evening when energy rates are often lower. The time and duration of the filter cycle can be set according to your needs. In addition, a second filter cycle can be enabled. Filtration time may need to be increased with heavy bather load.
See instructions for setting filtration cycles on page 17.

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Water Clarity

Bromine Generator
The bromine generator automatically generates and releases free bromine into the spa water. You will still need to test for bromine and occasionally adjust it to return the bromine level to the baseline.
Start-up/Operating Instructions

Be certain that you start with a clean spa. It should be free of contaminants and other residues that can accumulate on the sides and/or around the jets. It is also important to only use spa cleaning products that have no phosphates or phosphonic acids since phosphates will deplete free bromine and are super-food for algae. Always start your spa with a clean filter before filling with water.
If the water source is "well water" or a nonmunicipal water source, have your water tested for Total Dissolved Solids (TDS) and metals. Water with high TDS is likely to have higher metal content and will need a metal remover to decrease the metals and ensure a successful start. This test can be done by your local spa dealer. The ideal range for your start-up TDS is between 50 and 200 ppm - mg/L. If TDS from your source water is above 500 ppm, a metal remover is strongly recommended.
DO NOT FILL THE SPA WITH SOFT WATER.
1. Using your PURE FILL Spa Pre-Filter, fill your spa with water to the recommended level (six inches below the lip of the spa) and DO NOT FILL WITH WATER FROM A "RESIDENTIAL WATER SOFTENER."
2. Before starting the system, balance your water chemistry to ensure a successful start up. Ideal ranges are as follows:

pH Total alkalinity Calcium hardness Phosphates

Ideal Range

Minimum Maximum

7.2

7.6

80 ppm 120 ppm

150 ppm 250 ppm

0 ppb

30 ppb

Use the phosphate test kit included with your system. Bromide residuals will be significantly reduced if phosphate levels are high. If phosphates are detected, purchase a phosphate remover and follow the directions accordingly. Any phosphates in your spa will reduce bromine levels.
3. Determine the level of "NaBr" (Sodium Bromide) required for your spa size. NaBr should be added at a rate of 1.2 lbs per 100 gallons or approximately 1300-1500 ppm.
Example: For a 500 gallon spa add approximately 6 lbs of NaBr. 1 .2 lbs x (5) 500 gallons = 6lbs NaBr .
4. Turn the jets on high speed. Sprinkle the NaBr across the surface of the water to evenly distribute the NaBr in the spa and circulate for 30 minutes.
5. Test the Sodium Bromide concentration with the Tru-Blu NaBr test kit. The correct amount of NaBr will secure a reading of between 13001500 ppm.
6. Adjust the filtration time to circulate for 8 hours every 24 hours on a 2 speed pump.
7. For a spa between 300-500 gallons, start at a power level of "6" and then press the "boost" feature. This will accelerate the production of bromine for 8 hours. Wait for proper bromine levels before entering the spa.
8. Always keep your bromine level between 3-5ppm. Test the bromine level after 24 hours and adjust the power setting accordingly. An occasional heavier bather load may require the "boost" feature.

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Water Clarity

Maintaining the Bromine Level
Always keep your spa or hot tub water in balance. Maintaining the pH and the alkalinity is part of being a spa owner.
The bromine generator requires you to determine your power setting based upon your circulation time and your spa usage. It requires a minimum of eight hours of circulation per day. If the spa is not circulating, the bromine generator is not generating bromine. If you find that you are having trouble maintaining the desired level, make sure the spa is circulating the required amount.
A spa that is frequently used will require a higher power setting. If you have a bromine reading that is too high or too low, adjust the DECREASE / INCREASE control accordingly. Depending on the amount usage, circulation time, and type of spa, each spa owner's setting will be different.

The bromine generator can go up to 12 months before a drain and fill is required, unlike nonequipped spas that require it every three months. This is because the bromine generator does not add unwanted chemical bi-products like traditional chemicals do.
Sodium bromide is not the only contributor to the TDS count in your water. Over time, the TDS count in your water will rise (from such things as residuals from other chemicals and minerals, and unfilterable material). Test the TDS every few months to make certain it stays within range.
Shower prior to entering any hot tub or spa. This will help prevent phosphate contamination and reduce the demand on the bromine.
Shocking your tub is recommended after heavy bather load.

Intelligent Controller Codes for the Bromine Generator

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Water Clarity

Maintenance Schedule

Each time you refill the spa

Follow the section "Filling and Powering Up Your Portable Spa" on page 8 .

Prior to each use

Test the spa water using either test strips a reagent test kit. Adjust chemical levels as necessary.

Once a week

Test the spa water using either test strips a reagent test kit. Adjust chemical levels as necessary.
If your water source is high in calcium, add stain and scale preventer.

Once a month

Deep clean your spa's filter. (Follow filter cleaning instruction at beginning of this section)

Every two to four months

Change the spa water. How often you change the water depends on how much you use the spa. When you change the water, you will need to:
· Clean and polish the acrylic surface (see page 62)
· Clean and treat the spa cover and pillows (see page 62)
· Deep clean the filter (see page 53) · Refill your spa (see page 8)

Once a year

Replace filter cartridges if the pleats appear frayed.

Troubleshooting Water Clarity Problems

Problem
Cloudy Water

Probable Causes
· Dirty filter · Excessive oils / organic
matter
· Improper sanitization
· Suspended particles / organic matter
· Overused or old water

Possible Solutions
· Clean filter · Shock spa with sanitizer
· Add sanitizer
· Adjust pH and/or alkalinity to recommended range
· Run jet pump and clean filter · Drain and refill the spa

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Water Clarity

Problem
Water Odor
Chlorine Odor Musty Odor

Probable Causes
· Excessive organics in water · Improper sanitization · Low pH · Chloramine level too high · Low pH · Bacteria or algae growth

Organic buildup / scum ring around spa
Algae Growth

· Buildup of oils and dirt
· High pH · Low sanitizer level

Eye Irritation

· Low pH · Low sanitizer level

Skin Irritation / Rash · Unsanitary water
· Free chlorine level above 5 ppm

Stains Scale

· Total alkalinity and/or pH too low
· High iron or copper in source water
· High calcium content in water total alkalinity and pH too high

Possible Solutions
· Shock spa with sanitizer
· Add sanitizer
· Adjust pH to recommended range · Shock spa with sanitizer
· Adjust pH to recommended range · Shock spa with sanitizer if problem is
visible or persistent, drain, clean and refill the spa · Wipe off scum with clean rag if severe, drain the spa, use a spa surface and tile cleaner to remove the scum and refill the spa · Shock spa with sanitizer and adjust pH
· Shock spa with sanitizer and maintain sanitizer level
· Adjust pH
· Shock spa with sanitizer and maintain sanitizer level
· Shock spa with sanitizer and maintain sanitizer level
· Allow free chlorine level to drop below 5 ppm before spa use
· Adjust total alkalinity and/or pH
· Use a stain and scale inhibitor
· Adjust total alkalinity and pH if scale requires removal, drain the spa, scrub off the scale, refill the spa and balance the water
· Use a stain and scale inhibitor

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Cleaning and Maintenance

58 Cleaning and Maintenance
Removing and Reseating the Pillows
You can remove the pillows for cleaning and maintenance quickly and easily. This method works for all types of pillows.
Grab the lower edge of the pillow with both hands firmly and pull up. As you do this, the pillow inserts will pop out of the holes.
Reseat the pillows by aligning the pillow inserts with the holes and striking the pillow hard enough to insert the pegs back into the holes.

Jet Removal and Replacement
Jets can be easily removed for cleaning.
Grasp the outer rim of the jet and turn it counter-clockwise until it completely stops. You may feel it slightly loosen pop out a bit from the fixture. Pull the jet out from the jet fixture. The jet will be very snug and may require some force to remove it. DO NOT PRY OUT JETS.
To replace the jet, place it in the fitting and turn it clockwise until it snaps in and can be rotated freely about half a turn.

Spa Cover and Locking System Installation

Important! Keep the spa covered when not in use!
· Covered spas will use less electricity in maintaining your set temperature.
· Covering your spa will protect your spa's finish from the sun's ultraviolet rays.
· You are required to keep the spa covered to maintain warranty coverage.

· Covering your spa helps prevent children from drowning in the spa.
In addition, while the spa cover is rigid, it is not designed to support any weight. Therefore, as a safety precaution and to preserve the life of your cover, you must not sit, stand, or lie on it, nor should you place objects of any kind on top of it.

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Cleaning and Maintenance

Step 1 - Place cover on spa. Make sure it is correctly positioned. 59
Step 2 - Position the tie-down hardware (attached to the straps of your cover) on the side of the spa so they are easily reached by the cover tie-down straps.

Step 3 - With the straps pulled taut (but not overly tight), lightly drill the location for screw placement. Gently drill 3 holes - one for each screw slot in the lock. (If you do not have a low torque drill, use the lowest torque setting on the drill you have.) DO NOT drill all the way in but instead just make a guide for starters.
Step 4 - Use a screwdriver to finish screwing in the 3 screws. (Repeat this process for the other 3 corners.)
Step 5 - Keep the cover fastened down at all times when not in use. Locking hardware may be locked with a key (which is provided).

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Step 6 - The provided key will allow you to lock down spa access.

Cleaning and Maintenance

Draining Your Portable Spa
Your spa should be drained every four to six months for cleaning and maintenance and refilled with fresh tap water. See page 62 for instructions on cleaning the shell, cover, and pillows. See page 7 for instructions on refilling your spa. Before you begin, turn off power to the spa at the breaker and remove all filters.
1 . Locate your drain .
Pull the knob out of the cabinet. The cabinet drain is screwed into the drain pull knob.

2 . Remove the cap
Make sure the valve is in the closed position, then unscrew and remove the cap. Unscrew the cap.

3 . Connect valve to a garden hose .
Attach a garden hose to the hose-bib fixture. Place the other end of the garden hose where you would like the water to drain.

4 . Drain the spa .
Turn the valve on the hose-bib fixture to open the drain. When the spa has drained completely, turn the valve on the hose-bib fixture, remove garden hose, and replace the cap.

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2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Cleaning and Maintenance

Winterizing (Cold Climate Draining)

In many areas of the country, the temperature drops below 32°F (0°C). We recommend that you always have
your spa full of water and running at normal spa temperatures (80°F to 100°F, 26.7°C to 37.8°C). This will help reduce the risk of freezing in your spa and your spa's equipment.

Warning: If you find the need to drain your spa, be aware of the potential of freezing in your spas equipment and plumbing . Even if the directions below are followed perfectly, there is no
guarantee that your spa will not suffer freeze damage. Freeze damage is not covered by your warranty .

1. Open all filter covers. 2. Remove the filter baskets and filters. 3. Drain your spa completely as described in the
instructions above.
4. Vacuum water from the spa's main drain fitting with a wet/dry vacuum.
5. Open the bleeder valves on the pumps.
6. For spas with the UV lamp chamber mounted flat on the equipment floor:
Loosen the quartz tube nut at the top of the UV lamp chamber and pull up the quartz tube to let the water drain from the UV lamp chamber.

7. Disconnect the unions from both sides of the pump.
8. Blow any remaining water out of the jets and equipment area with the wet/dry vacuum.
9. When it has completely finished draining, replace the quartz tube in the UV lamp chamber and retighten the nut. Close the bleeder valves and re-connect the unions on the pumps. Replace the filter baskets and filters.
10. Cover your spa with a good spa cover and an allweather tarp to ensure that neither rain nor snow enters the spa.

Cleaning and Replacing the Filter
Filtration is one of the most important steps you can take to ensure clean, clear water. It is far less expensive to fix water clarity problems by filtering your spa than by using excessive amounts of chemicals, excessive filtration times, or by water replacement.
See the section "Filter Cleaning" on page 53 for more information.

Vacation Care

You can leave your spa unattended for up to two weeks if you follow these instructions.
ALWAYS lock your cover using the cover locks if you plan to be away from home and the spa is filled with water. 1. Select the Low Range temp choice used for vacation mode. (See instructions on page 16 for vacation
setting.)
2. Following the water quality instructions starting on page 50, adjust the pH.
3. Shock the water (add either chlorine or bromine sanitizer).
4. When you return, check and adjust the pH and shock the water.
If you will not be using your spa for longer than 14 days and a spa maintenance service is not available, we strongly recommend you drain or winterize your spa.

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

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Cleaning and Maintenance

62 Cleaning Your Spa
Spa Cover and Pillows
Due to the constant punishment your spa cover and pillows receive, you should protect them by applying a vinyl and leather cleaner as part of your monthly maintenance plan. Use a product that is specifically designed to protect spa covers and pillows from chemical and ultraviolet light damage without leaving an oily residue behind that is normally associated with common automotive vinyl protectants.
Warning: Do not use automotive vinyl protectants on spa covers or pillows. These products are generally oil-based and will cause severe water clarity issues that are difficult to correct.
Spa Shell
Each time you drain your spa, before you refill it you should clean your spa shell with an all-purpose cleaner and apply a coat of surface protectant.
Use a low detergent, non-abrasive cleaner specifically formulated to clean the spa without damaging its acrylic finish. Use a non-oil based surface protectant that is specifically formulated to protect the spa's finish from the chemicals and minerals associated with normal spa use.
Using the Freedom Sound System
The Freedom Sound SystemTM entertainment option contains a Bluetooth-enabled speaker system that is available for certain Cal Spa models. Any Bluetooth-enabled device can be used to play audio through your spa.
Before you can use the sound system, you need to pair the Bluetooth module with your device. The Bluetooth module is installed within the spa cabinet. Everything can be done with your device. The example shown below is from an iPhone device. Your device may appear differently. Before you begin, make sure Bluetooth in enabled on your device.
1. Select Bluetooth from your device's option list. 2. Select SWA8-6BT . . . from the list of available devices to pair. 3. Your iPhone device will ask for a code: the code is 0000. 4. Allow your device to pair with the spa's Bluetooth module. 5. When the devices have been connected, the device SWA8-6BT . . . will be highlighted.
Only one Bluetooth device can be paired with the Freedom Sound SystemTM at any time.
(For Android users, the systems will pair automatically - no code is needed.)
Once your device is paired and connected, all sounds from your device will be played through the sound system, including system sounds and telephone.

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

Appendix
Replacement Parts
Snap-in SQR Jet Inserts
Velocity 5VTX Blue Jet Symbol: 5VTX Part #: PLU29950-011-400 Size: 5"D x 5 .5"L

Please visit www .quickspaparts .com

to order your replacement parts .

Snap-in SQR Jet Inserts
Velocity Roto LED Jet Symbol: 5R Part #: PLU29950-081-100 Size: 5"D x 5 .5"L

Velocity 5VTX LED Jet Symbol: 5VTX Part #: PLU29950-011-100 Size: 5"D x 5 .5"L

Velocity Directional Blue Jet Symbol: 5D Part #: PLU29950-012-400 Size: 5"D x 5 .5"L

Velocity Roto Blue Jet Symbol: 5R Part #: PLU29950-081-400 Size: 5"D x 5 .5"L

Velocity Directional LED Jet Symbol: 5D Part #: PLU29950-012-100 Size: 5"D x 5 .5"L

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

64
Snap-in SQR Jet Inserts
Velocity Massage-14 Blue Jet Symbol: 5MM Part #: PLU29950-071-400 Size: 5"D x 5 .5"L

Please visit www .quickspaparts .com to order your replacement parts .
Snap-in SQR Jet Inserts
Velocity Tornado/WP LED Jet Symbol: 5T Part #: PLU29950-501-100 Size: 5"D x 5 .5"L

Velocity Massage-14 LED Jet Symbol: 5MM Part #: PLU29950-071-100 Size: 5"D x 5 .5"L

Velocity Double Roto Blue Jet Symbol: 5DR Part #: PLU29950-032-400 Size: 5"D x 5 .5"L

Velocity Tornado/WP Blue Jet Symbol: 5T Part #: PLU29950-501-400 Size: 5"D x 5 .5"L

Velocity Double Roto LED Jet Symbol: 5DR Part #: PLU29950-032-100 Size: 5"D x 5 .5"L

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

65 Please visit www .quickspaparts .com to order your replacement parts .

Snap-in SQR Jet Inserts
Velocity Directional Blue Jet Symbol: 4D Part #: PLU29940-112-400 Size: 4"D x 4 .5"L

Snap-in SQR Jet Inserts
Velocity Roto LED Jet Symbol: 4R Part #: PLU29940-122-100 Size: 4"D x 4 .5"L

Velocity Directional LED Jet Symbol: 4D Part #: PLU29940-112-100 Size: 4"D x 4 .5"L

Velocity Double Roto Blue Jet Symbol: 3DR Part #: PLU29930-191-400 Size: 3"D x 3 .25"L

Velocity Roto Blue Jet Symbol: 4R Part #: PLU29940-122-400 Size: 4"D x 4 .5"L

Velocity Double Roto LED Jet Symbol: 3DR Part #: PLU29930-191-100 Size: 3"D x 3 .25"L

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

66
Snap-in SQR Jet Inserts
Velocity Massage-7 Blue Jet Symbol: 3M Part #: PLU29930-142-400 Size: 3"D x 3 .25"L

Please visit www .quickspaparts .com to order your replacement parts .
Snap-in SQR Jet Inserts
Velocity Directional LED Jet Symbol: 3D Part #: PLU29930-112-100 Size: 3"D x 3 .25"L

Velocity Massage-7 LED Jet Symbol: 3M Part #: PLU29930-142-100 Size: 3"D x 3 .25"L

Velocity Roto Blue Jet Symbol: 2R Part #: PLU29920-022-400 Size: 2"D x 3"L

Velocity Directional Blue Jet Symbol: 3D Part #: PLU29930-112-400 Size: 3"D x 3 .25"L

Velocity Roto LED Jet Symbol: 2R Part #: PLU29920-022-100 Size: 2"D x 3"L

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

Please visit www .quickspaparts .com

to order your replacement parts .

Snap-in SQR Jet Inserts
Velocity Directional Blue Jet Symbol: 2D Part #: PLU29920-012-400 Size: 2"D x 3"L

Flex Jet PLU23512-311-700

Jets

Duo Jet PLU23512-321-700

Velocity Directional LED Jet Symbol: 2D Part #: PLU29920-012-100 Size: 2"D x 3"L

Precision Jet PLU2312-331-700
Air X Therapy Ring PLU23512-331-100
Pillows

Cascade Pillow No Insert Black
ACC01401031

Y Pillow recess ACC01401101

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

68
Velocity Diverter Valves
Velocity 1" Blue Diverter Valve Symbol: D1 Part #: PLU25056-202-400 Size: 2 .5" x 5"L

Please visit www .quickspaparts .com to order your replacement parts .
Velocity Diverter Valves
Velocity Air Control LED Symbol: A Part #: PLU25059-202-100 Size: 3 .125" x 5"L

Velocity 1" LED Diverter Valve Symbol: D1 Part #: PLU25056-202-100 Size: 2 .5" x 5"L

Velocity 2" Diverter Valve Blue Symbol: D2 Part #: PLU25058-202-400 Size: 4 .5" x 7 .75"L

Velocity Air Control Blue Symbol: A Part #: PLU25059-202-400 Size: 3 .125" x 5"L

Velocity 2" Diverter Valve LED Symbol: D2 Part #: PLU25058-202-100 Size: 4 .5" x 7 .75"L

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

Velocity Diverter Valves
Velocity Underwater 2" Diverter Valve Blue Symbol: D2 Part #: Size:
Velocity Underwater 2" Diverter Valve LED Symbol: D2 Part #: Size:
Velocity 1" Diverter Valve Wall Fitting LED Part #: PLU25030-089-200

Velocity Diverter Valves
Velocity 2" Diverter Valve Wall Fitting LED Part #: PLU25048-089-200
Velocity Wall Fitting 2" Black (#25048-004-200) (for Diverter Valve) Part #: PLU21701738

Velocity Air Control Wall Fitting LED Part #: PLU25090-089-200

Velocity
Wall Fitting 1" Black (#25030-004-200) (for On-Off Valve) Part #: PLU21701739

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

70
Air Control Valve
Aquatic Air Therapy (AAT) Air Control PLU25059-211-00

Waterfalls

Cascade II Waterfall Curved Black Textured with Valve and Logo 12-3/8" `14

PLU21800828
Accessories

Cup Holder

LIT25241-114-949

Drains
Drain Super Hi Flo Suction 2½" Black (640-3581LGV) PLU21400146
Low Profile Drain ¾" Black (640-0511) PLU21400401

Please visit www .quickspaparts .com to order your replacement parts .
Filters
Filter Cartridge Antibacterial - 50 sq . ft . FIL50-5D13H15FCT-3
Filter Cartridge Antibacterial - 75 sq . ft . Mega FIL75-7D155H2MCT-3
Filter Cartridge Antibacterial - 75 sq . ft . FIL75-5D17H15FCT-3
Filter Cartridge Antibacterial - 75 sq . ft . FIL75-5D145H2OE-3

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

Please visit www .quickspaparts .com

to order your replacement parts .

Filters
DYNA FLO XTRA Lo-Pro 75 SQ . Ft .
2" CV, 4 SCALLOP (less cartridge)

LED Lights
2-LED light string LIT16100331

FIL11703305
Teleweir Skimmers
50 square foot teleweir skimmer:

4-LED light string
LIT16100332

Filter attaching cap assembly FIL11700013
Filter skimmer inner pipe FIL11700012 75 square foot teleweir mega skimmer:
Filter attaching cap assembly FIL11700025
Filter skimmer inner pipe FIL11700026
LED Lights
1-LED light string LIT16100330

1 to 3 ext . cord LIT16100335
1 to 1 port ext . cord LIT16100338
Interior light with logic (7 LED) LIT16100333
Interior light without logic (7 LED) LIT16100337

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

72
LED Lights
Main light housing, LED lens, fitting nut LIT16100336
Replacement Cabinet Panels
The complete selection of replacement cabinets for all models is very extensive and too lengthy for this owner's manual. To order replacement panels for your spa, visit www.quickspaparts.com.

Please visit www .quickspaparts .com to order your replacement parts .
Cover Lock and Keys
ACC01800026

Covers

All spa covers are designed with a tapered height, angling downward from the center to the sides to drive off rain and prevent water from pooling. The covers listed below are filled with either 1 lb., 1.5 lb., or 2.0 lb. foam.

Basic 4" - 2.5" 1.5 Lb. foam

Deluxe 5" - 3" 2.0 Lb. foam

84" x 84" (7 foot spas) Fits spa models: PL-760L, PL760B, PPL7B

Basic Black COV8484BBK-3 Gray COV8484BG-3 Brown COV8484BDB-3

Standard COV8484SBK-3 COV8484SG-3 COV8484SDB-3

93" x 93" (8 foot spas) Fits spa models: PL-860L, PL-861B, PL-880L, PL-881B, PPL8B

Basic Black COV9393BBK-3 Gray COV9393BG-3 Brown COV9393BDB-3

Standard COV9393SBK-3 COV9393SG-3 COV9393SDB-3

Deluxe COV9393DBK-3 COV9393DG-3 COV9393DDB-3

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

Basic Troubleshooting
The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter. For more in-depth troubleshooting, go to www.calspas.com/troubleshooting.

Symptom

Possible Solutions

Problems starting up

Pump won't prime Breaker keeps shutting off

See priming instructions on page 9.
Reset the GFCI breaker. If this continues, contact your dealer or a qualified spa technician.

Power and system problems

System won't start up or breaker keeps shutting off Control panel doesn't respond
Spa does not turn off
Message on the control panel

Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact your dealer or a qualified spa technician.
Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact your dealer or a qualified spa technician.
If you hear the pump running but the control panel doesn't respond, contact your dealer
Spa may be trying to heat up. Check if spa is in Ready or Rest mode (see page 15)
In cold climates, if spa is not equipped with full foam or any kind of insulation, it will try to maintain the set temperature. Set the spa to low temperature range and set the temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is necessary.
There may be a problem. See Diagnostic Messages on page 20.

Heat problems

Spa water does not get hot

Spa may be in low temperature range. Set the spa to high temperature range.
The filter may be dirty or may need to be replaced. Clean or replace the filter. The water level may be too low. Fill the spa with water level at 4 to 6 inches from the top.
The temperature is not turned up high enough. Raise temperature on topside control.
Cover the spa. The cover will keep heat in the spa and help keep heat from escaping. Make sure cover is on at all times when spa is not in use.
The heater element may be old, deteriorated, coated with scale, or defective. Contact your dealer for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR SPA WITH THE GATE VALVES CLOSED!

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

Symptom

Possible Solutions

Spa overheats - temperature greater than 110°F / 43°C

Overheating can occur during summer months and may not necessarily indicate a malfunction. When it occurs, a message code may also appear on the control panel.
Temperature may be set too high. Turn the set temperature down to a lower temperature.
Filtration time may be too long. Turn the filtration cycles down during the warm months.
The spa may not be properly ventilated. Make sure the front of the spa is not blocked to allow air flow.
High speed pumps may have been running too long. Limit pump running time to no more than 15 to 30 minutes.

Water pressure problems

Low water pressure

Jet valves may be partially or fully closed. Open the jet valves.
Filter cartridge may be dirty. Clean or replace the filter. Pump may have airlock. Remove airlock by priming spa (page 9)
The suction fittings may be blocked. Remove any debris that may be blocking them.
The filter skimmer may be blocked. Remove the blockage. Gate valves may be closed. Open gate valves. Note: Never operate your spa with the gate valves closed! Spa may be running in filtration mode. Press JETS or JETS 1 button to turn on high speed pump.

Symptom

Possible Solutions

No water pressure (no water stream from any jets)
Jets surge on and off

Power may be switched off. Turn the power back on. The pump may be defective. After you have tried all other troubleshooting, contact your dealer for assistance.
Water level may be too low. Add water to normal level.

Pump problems

Pump runs constantly will not shut off
Noisy pump

There may be a problem with circuit board. Contact your dealer.
The water level may be too low. Fill the spa with water level at 4 to 6 inches from the top. Filter cartridge may be dirty. Clean or replace the filter. Pump may have airlock. Remove airlock by priming spa (page 9) The suction fittings may be blocked. Remove any debris that may be blocking the suction fittings. Gate valves may be closed. Open gate valves. Note: Never operate your spa with the gate valves closed! Air may be leaking into the suction line. Contact your dealer for assistance. Debris may be inside the pump. Contact your dealer for assistance. Noise may be a sign of damage. Contact your dealer for service.

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

Symptom

Possible Solutions

Pump turns off during operation
Pump has a burning smell while running Pump does not run

Automatic timer may have completed its cycle. Press JETS or JETS 1 button to start the cycle again.
Pump may have overheated due to the vents on the equipment door being blocked. Make sure the front of the spa is not blocked to allow air flow. The pump motor may be defective. Contact your dealer for assistance.
A burning smell may be a sign of damage. Contact your dealer for service.
Pump may have over heated. Let it cool for an hour and try operating the spa for a shorter time.
Power to the spa may be shut off. Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact your dealer or a qualified spa technician.

"Thermal Creep"

Cal Spas are designed with energy-efficient components and systems that are meant to sustain heat generated by the equipment, which is then cycled back into the spa water. In hot weather or in situations where the spa is set to extended run times, Thermal Creep may occur. Thermal Creep is a condition where the measured water temperature can be higher than the set temperature. To manage Thermal Creep you may:
Vent your cover . This means placing a folded cloth about ¾" (2cm) thick under all four corners of the cover before you lock the cover down.
Open your cover . Opening the cover at night will also quickly cool the water down if desired.
Open all air controls . Set your filtration cycles to run during the cooler times of the day or night.
Reduce the length of your filter cycles. Visit your local dealer for additional guidance .
Since Thermal Creep only occurs in well-insulated hot tubs, it is not indicative of something that is wrong with your spa or its equipment.

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Appendix

Limited Warranty

This Limited Warranty is extended to the original purchaser of a Cal Spa brand portable spa manufactured after January 1, 2020 and installed for residential use in the United States of America and Canada. This warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.

Shell Structural Warranted against water loss due to defects in the spa shell.

10 years

Shell Finish
Warranted against blistering, cracking, or delaminating of the interior surface of the spa shell.

7 years

Equipment and Controls

Electrical equipment components specifically limited to the pumps, standard titanium heater, and control system are warranted against malfunctions due to
defects in workmanship or materials.

5 years

Plumbing Warranted against leaks due to defects in workmanship or materials.

5 years

Cabinet - synthetic or fiberglass Warranted against defects in workmanship or materials. Normal wear and weathering of the finish will occur naturally over time and are not defects.

5 years

Warranties for Other Components

The fuses, headrests, cabinet finish, cal grip, labels, and filters are warranted to be free of defects in workmanship and material at the time of delivery. The factory installed water purification system is warranted against malfunction due to defects in workmanship or material for one year from the original date of delivery, except
for the UV bulb and quartz tube, which are warranted for 90 days from the original date of the spa delivery.
All stereo-related components (receiver, speakers, sub-woofer, stereo media locker, power supply, wireless
remote control etc.) are warranted against malfunction due to defects in workmanship or material for one year
from the original date of delivery. All other factory-installed components not mentioned specifically, including, but not limited to the wood frame, jets, diverter valves, LED lighting systems, filter lids, and mechanical components, are warranted against malfunction due to defects in workmanship and material for two years from
the original date of delivery. The insulating spa cover delivered with the spa is warranted to be free of defects
in workmanship and materials on Platinum and Escape Plus spas for one year - 90 days for Escape spas.

Genuine Cal Spas Parts & Accessories
This Limited Warranty is void if Cal Spas (the "Manufacturer") or its designated representative determines that the spa has been subjected to damage or failure due to installation of aftermarket parts that are not genuine Cal Spas branded parts and accessories. This disclaimer includes, but is not limited to filters, UV bulbs, ozone systems, salt systems, repair parts and other accessories. Genuine Cal Spas brand parts and accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your spa to ensure optimal performance and function.

Performance
This warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
To obtain service in the event of a defect covered by this Limited Warranty, notify your Cal Spa dealer or Cal Spas as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the spa owner. Freight charges for replacement parts is the responsibility of the spa owner. You may be assessed reasonable repairman travel mileage charges.

www.calspas.com

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

Appendix

In the event that the spa is removed to a repair facility for repair and reinstalled, the cost of removal and reinstallation will be your responsibility as the spa owner. If the Manufacturer determines that repair of the covered defect is not feasible, it reserves the right to provide a replacement spa of equal value to the original purchase price. In such an event, reasonable costs for removal of the original spa, shipping costs from the factory for the replacement spa and delivery and installation of the replacement will be your responsibility as the spa owner. The replacement spa will carry the balance of the original spa's warranty. Spa covers are not included.
This warranty ends either by specified time frame, owner-transfer, relocation, or installation of any component other than by manufacturer.

Warranty Limitations
This Limited Warranty is void if Cal Spas or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer; neglect, misuse and abuse include any installation, operation or maintenance of the spa other than in accordance with the instructions contained in the owner's manual provided with the spa, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. This Limited Warranty does not provide coverage for any item attached to or installed on the spa after the date of manufacture or for gaining access to any component for repair or replacement. Spa units in commercial use are excluded from any coverage whatsoever. The spa owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated Cal Spa representative. This Limited Warranty is void if damage occurs to the spa shell because of excessive heat buildup due to failure to cover a spa that is empty of water while exposed to direct sunlight.
Proration of Warranty
Units determined by the Company to be non-repairable will be replaced on a prorated basis with the same or a comparable unit. The user will be charged one percent of the current retail cost for each full month of ownership from the date of purchase through the date failure is determined to be non-repairable. This charge will be waived during the first twelve months of ownership.

Limitations
The Manufacturer disclaims all warranties, expressed or implied, in fact or in law, to the extent allowed by your State's Law, including the warranty of merchantability and fitness for use, except as stated specifically herein. All warranty service must be performed by the Manufacturer or its designated representative using authorized Cal Spa parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Cal Spas.

Disclaimers
The Manufacturer and its representatives shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the spa and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of delivery and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

Legal Rights
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

2020 Escape/Platinum Series Spas
LTR20201010, Rev. G5

www.calspas.com

Locating the product serial number The serial number of your spa is located on a metal plate attached to the right side of the spa panel. You will need this number to properly register your spa and activate coverage. Write this information in the space provided below. Spa Model: ___________________________________________________________________________ Spa Serial Number: ____________________________________________________________________ Date Purchased: _______________________________________________________________________ Date Installed: ________________________________________________________________________ Dealer's Phone Number: ________________________________________________________________ Dealer's Address: ______________________________________________________________________
It is important that you register your Cal Spas product as soon as possible. By taking just a few quick minutes to register, you can enjoy product alerts, more efficient support, and quicker service. Go to https://calspas.com/register-your-spa.php. Fill in your information and click "SEND WARRANTY INFO"
Please write a review to let us know how you feel about your spa. To post your review, go to www.calspas.com.
LTR20201010, Rev. G5 4/7/21

References

Adobe PDF Library 15.0