Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased.
Maintenance and Service Guide HP 250 G7 Notebook PC © Copyright 2018 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2018 Document Part Number: L47791-001 Product notice This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii iv Important Notice about Customer Self-Repair Parts Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). v vi Safety warning notice Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Right side ............................................................................................................................................................... 5 Left side ................................................................................................................................................................. 6 Display .................................................................................................................................................................... 7 Keyboard area ........................................................................................................................................................ 8 TouchPad ............................................................................................................................................. 8 Lights ................................................................................................................................................... 9 Button and speakers ......................................................................................................................... 10 Special keys ....................................................................................................................................... 11 Action keys ........................................................................................................................................ 12 Bottom ................................................................................................................................................................. 13 Labels ................................................................................................................................................................... 14 3 Illustrated parts catalog .............................................................................................................................. 15 Computer major components .............................................................................................................................. 15 Cables ................................................................................................................................................................... 18 Display assembly subcomponents ...................................................................................................................... 19 Miscellaneous parts ............................................................................................................................................. 20 Mass storage devices ........................................................................................................................................... 21 4 Removal and replacement procedures preliminary requirements .................................................................... 23 Tools required ...................................................................................................................................................... 23 Service considerations ......................................................................................................................................... 23 Plastic parts ....................................................................................................................................... 23 Cables and connectors ...................................................................................................................... 23 Drive handling ................................................................................................................................... 24 Workstation guidelines ..................................................................................................................... 24 Electrostatic discharge information .................................................................................................................... 24 Generating static electricity .............................................................................................................. 25 Preventing electrostatic damage to equipment ............................................................................... 25 Personal grounding methods and equipment .................................................................................. 26 Grounding the work area ................................................................................................................... 26 Recommended materials and equipment ........................................................................................ 26 Packaging and transporting guidelines .............................................................................................................. 27 vii 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28 Component replacement procedures .................................................................................................................. 28 Preparation for disassembly ............................................................................................................. 28 Optical drive ....................................................................................................................................... 29 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31 Component replacement procedures .................................................................................................................. 31 Bottom cover ..................................................................................................................................... 32 Battery ............................................................................................................................................... 34 Memory .............................................................................................................................................. 36 Hard drive .......................................................................................................................................... 38 Solid-state drive ................................................................................................................................ 40 Solid-state drive bracket and connector board ................................................................................ 41 WLAN module .................................................................................................................................... 43 Hard drive connector board ............................................................................................................... 44 USB/card reader board ...................................................................................................................... 45 TouchPad button board ..................................................................................................................... 46 TouchPad module .............................................................................................................................. 47 Fan ..................................................................................................................................................... 49 Heat sink assembly ........................................................................................................................... 50 Display assembly ............................................................................................................................... 54 System board .................................................................................................................................... 63 Speakers ............................................................................................................................................ 66 Power connector cable (DC-in) .......................................................................................................... 67 Top cover with keyboard ................................................................................................................... 68 7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 69 Using Computer Setup ......................................................................................................................................... 69 Starting Computer Setup .................................................................................................................. 69 Navigating and selecting in Computer Setup ................................................................................... 69 Restoring factory settings in Computer Setup ................................................................................. 69 Updating the BIOS ............................................................................................................................. 70 Determining the BIOS version ......................................................................................... 70 Downloading a BIOS update ........................................................................................... 70 Changing the boot order using the f9 prompt .................................................................................. 71 TPM BIOS settings (select products only) ........................................................................................................... 71 Using HP Sure Start (select products only) ......................................................................................................... 72 8 Using HP PC Hardware Diagnostics ................................................................................................................ 73 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 73 viii Downloading HP PC Hardware Diagnostics Windows ....................................................................... 73 Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 74 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..................................................................................................... 74 Installing HP PC Hardware Diagnostics Windows ............................................................................. 74 Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 74 Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 75 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 75 Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 75 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 75 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 76 Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 76 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 76 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 76 Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 76 9 Backing up, restoring, and recovering ........................................................................................................... 78 Backing up information and creating recovery media ........................................................................................ 78 Using Windows tools ......................................................................................................................... 78 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 78 Restoring and recovery ........................................................................................................................................ 79 Restoring, resetting, and refreshing using Windows tools .............................................................. 79 Recovering using HP Recovery media ............................................................................................... 79 Changing the computer boot order ................................................................................................... 79 10 Specifications ............................................................................................................................................ 80 Computer specifications ...................................................................................................................................... 80 39.6-cm (15.6-in) display specifications ............................................................................................................. 81 M.2 SATA solid-state drive specifications ............................................................................................................ 81 M.2 PCIe solid-state drive specifications ............................................................................................................ 82 Hard drive specifications ..................................................................................................................................... 83 11 Power cord set requirements ...................................................................................................................... 84 Requirements for all countries ............................................................................................................................ 84 Requirements for specific countries and regions ................................................................................................ 85 12 Statement of memory volatility .................................................................................................................. 87 Nonvolatile memory usage ................................................................................................................................. 90 Questions and answers ....................................................................................................................................... 92 ix Using HP Sure Start (select models only) ............................................................................................................ 93 13 Recycling .................................................................................................................................................. 94 Index ............................................................................................................................................................. 95 x 1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 250 G7 Notebook PC Processor 8th-generation Intel® CoreTM processors i7-8565U 1.80 GHz (SC turbo up to 4.60 GHz) quad-core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W) i5-8265U 1.60 GHz (SC turbo up to 4.10 GHz) quad-core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W) 7th-generation Intel Core processors i3-7020U 2.30 GHz dual core processor (3.0 MB L3 cache, 2133 MHz FSB, 15 W) Intel Pentium® and Celeron® processors Intel Pentium Silver N5000 1.10 GHz (SC turbo up to 2.70 GHz) quad core processor (4.0 MB L3 cache, 2400 MHz FSB, 6 W) Intel Pentium Gold 4417U 2.30 GHz dual core processor (2.0 MB L3 cache, 2133 MHz FSB, 15 W) Intel Celeron N4000 1.10 GHz (SC turbo up to 2.60 GHz) dual core processor (2.0 MB L3 cache, 2400 MHz FSB, 6 W) Intel Celeron N3060 1.60 GHz (SC turbo up to 2.48 GHz) dual core processor (2.0 MB L2 cache, 1333 MHz FSB, 6 W) Graphics Supports HD decode, DX12, HDMI Internal graphics Intel UHD Graphics 620 (i7-8565U, i5-8265U processors, i3 7020U) Intel UHD Graphics 605 (Pentium N5000 processor) Intel UHD Graphics 600 (Celeron N4000 processor) Intel HD Graphics 610 (Pentium Gold 4417U processor) Intel HD Graphics 400 (Celeron N3060 processor) Hybrid graphics (Intel Core processors) GeForce MX110 with up to 4 GB of dedicated video memory Panel 39.6-cm (15.6-in), WLED, SVA, eDP, anti glare, slim-flat (3.2 mm), 220 nits High definition (HD) (1366 × 768) Full high-definition (FHD) (1920 × 1080) Memory Two memory module slots (Intel Core processors) Memory is non-customer accessible/non-upgradeable OR accessible/upgradeable DDR4-2400 dual channel support (i7-8565U, i5-8265U processors) DDR4-2133 dual channel support (i3-7020U, 4417U processors) Supports up to 8 GB of system RAM in the following configurations: 1 Table 1-1 Product components and their descriptions (continued) Category Description 8192 MB (8192 MB × 1 + 4096 × 2) 4096 MB (4096 MB × 1 or 2048 × 2) One memory module slot (Intel Pentium and Celeron processors) Memory is non-customer accessible/non-upgradeable DDR4-2400 single channel support (Celeron N4000, N5000 processors) DDR3L-1600 single channel support (N3060 processor) Supports up to 8 GB of system RAM in the following configurations: 8192 MB (8192 MB × 1) 4096 MB (4096 MB × 1) Primary storage Single hard drive configurations, 6.35 cm (2.5-in), 7.0 mm/7.2 mm/9.5 mm SATA hard drives 1 TB, 5400 rpm, 9.5 mm 1 TB, 5400 rpm, 7.2 mm 500 GB, 7200 rpm, 7.0 mm 500 GB, 5400 rpm, 7.0 mm M.2, SATA-3, solid-state drives 256 GB, TLC 128 GB, TLC PCIe, NVMe, M.2 solid-state drives 512 GB 256 GB Dual storage configurations (Intel Core processors): 128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive Optane configuration (Intel Core processors): 16 GB, PCIe, Optane solid-state drive + 1 TB, 5400 rpm hard drive Optical drive 9.0 mm tray load DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640 × 480 by 30 frames per second Single digital microphone Audio Audio Control Panel: HP Audio Control 2 Chapter 1 Product description Table 1-1 Product components and their descriptions (continued) Category Description Dual speakers Ethernet Ethernet Integrated 10/100/1000 NIC Wireless networking Integrated Wireless options with dual antennas (M.2/PCIe): Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported) Integrated Wireless options with single antenna (M.2/PCIe): Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-pull insertion/removal Internal card expansion One M.2 slot for solid-state drive One M.2 slot for WLAN Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) HDMI v1.4 supporting: up to 1920 × 1080 @ 60Hz USB 2.0 port (right side) (2) USB 3.1 Gen 1 Type-A ports (left side) RJ-45/Ethernet Audio-out (headphone)/audio-in (microphone) combo jack AC Smart Pin adapter plug Keyboard/pointing devices Keyboard Full-size, textured, island-style keyboard with numeric keypad (jet black and ash silver) TouchPad Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Power requirements Battery 3-cell battery, 41 Whr, long-life Supports battery fast charge AC adapter, barrel type 65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics) 65 W Smart, nPFC, 4.5 mm, EM 45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics) Power cord (C5) 1 m, conventional 3 Table 1-1 Product components and their descriptions (continued) Category Description Security Kensington Mini Security Lock Supports firmware-based Trusted Platform Module (fTPM) 2.0 Operating system FreeDOS 2.0 Windows® 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Value Notebook Single Language (Intel Pentium and Celeron processors only) Windows 10 Home 64 Value Notebook Single Language SEAP (Intel Pentium and Celeron processors only) Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors only) Windows 10 Pro 64 Windows 10 Pro 64 StF MSNA Emerging Market Windows 10 Pro 64 StF MSNA Standard Windows 10 Pro 64 StF MSNA Strategic Serviceability End user replaceable parts: AC adapter Optical drive 4 Chapter 1 Product description 2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description (1) Power light On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Drive light Blinking white: The hard drive is being accessed. (3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Pull to remove the card from the memory card reader. (4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. (5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. (6) Optical drive eject button Releases the optical drive disc tray. (7) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right side 5 Left side Table 2-2 Left-side components and their descriptions Component (1) Power connector Description Connects an AC adapter. (2) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. (3) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network. (4) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer. (6) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. 6 Chapter 2 Getting to know your computer Display Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Display 7 Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter 2 Getting to know your computer Lights Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light Description On: Caps lock is on, which switches the key input to all capital letters. On: Computer sound is off. Off: Computer sound is on. Keyboard area 9 Button and speakers Table 2-6 Button and speakers and their descriptions Component (1) Power button (2) Speakers (2) (3) Vent Description When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: Right-click the Power icon , and then select Power Options. Produce sound. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 10 Chapter 2 Getting to know your computer Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on. Alternates between the navigational and numeric functions on the integrated numeric keypad. A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on. Keyboard area 11 Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11. To use an action key, press and hold the key. Table 2-8 Action keys and their descriptions Icon Description Opens the "How to get help in Windows 10" webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. 12 Chapter 2 Getting to know your computer Bottom Table 2-9 Bottom components and their descriptions Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service label--Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Regulatory label(s)--Provide(s) regulatory information about the computer. Wireless certification label(s)--Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 14 Chapter 2 Getting to know your computer 3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. Computer major components 15 Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page 19. (2) Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Top cover with keyboard on page 68. Keyboard, jet black L50000-xx1 Keyboard, silver L50001-xx1 (3) TouchPad module L20449-001 (4) TouchPad button board not spared (5) Speakers (includes cable) L20453-001 (6) Power connector cable (DC-in) L20475-001 (7) System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system For use in models with discrete graphics memory: Intel Core i5-8265U processor with 2 GB of discrete graphics memory L49981-xx1 Intel Core i3-7020U processor with 2 GB of discrete graphics memory L49980-xx1 For use in models with UMA graphics memory: Intel Core i7-8565U processor L49976-xx1 Intel Core i5-8265U processor L49975-xx1 Intel Core i3-7020U processor L49974-xx1 Intel Pentium N5000 processor L49979-xx1 Intel Pentium 4417U processor L53961-xx1 Intel Celeron N4000 processor L49978-xx1 Intel Celeron N3060 processor L49977-xx1 (8) Solid-state drive NOTE: For spare part information, see Mass storage devices on page 21. (9) Memory modules (2400 MHz DDR4) 8 GB 937236-855 4 GB L10598-855 (10) WLAN module Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 16 Chapter 3 Illustrated parts catalog Table 3-1 Computer major components and their descriptions (continued) Item Component Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (11) Hard drive connector board (12) Solid-state drive connector board (13) Fan Fan for use in models with discrete graphics Fan for use in models with UMA graphics Heat sink (14) Heat sink for use in models with i7-8565U, i5-8265U, i3-7020U processors and integrated discrete graphics memory Heat sink for use in models with i7-8565U, i5-8265U processors and discrete graphics memory Heat sink for use in models with an Intel Pentium or Celeron processor and discrete graphics (15) Heat sink for use in models with i7-8565U, i5-8265U, i3-7020U processors and UMA graphics memory (16) Heat sink for use in fanless models with an Intel Pentium or Celeron processor and UMA graphics (17) USB/card reader board The USB/card reader board cable is available using spare part number L20452-001. (18) Battery (3-cell, 48 Whr) (19) Solid-state drive bracket (20) Hard drive NOTE: For spare part information, see Mass storage devices on page 21. (21) DVD+/-RW Double-Layer Writer (22) Bottom cover For use in models with an optical drive Asteroid silver Dark ash silver For use in models without an optical drive Asteroid silver Dark ash silver (23) Rubber feet Spare part number 924813-855 L20454-001 L20457-001 L20473-001 L20474-001 L20469-001 L36498-001 L20471-001 L20470-001 L20472-001 L20448-001 L11119-855 L20458-001 L50002-001 L49982-001 L49983-001 L49984-001 L49985-001 not spared Computer major components 17 Cables Table 3-2 Cables and their descriptions Item Component (1) USB/card reader board cable (2) TouchPad button board cable (3) TouchPad cable (4) Hard drive/solid-state drive cable (5) Display cable Display cable, non-touch, HD Display cable, non-touch, FHD Display cable, touch, HD Spare part number L20452-001 L20451-001 L20450-001 L20456-001 L20443-001 L23064-001 L20442-001 18 Chapter 3 Illustrated parts catalog Display assembly subcomponents Table 3-3 Display components and their descriptions Item Component Spare part number (1) Hinge cover Asteroid silver L49990-001 Dark ash silver L49991-001 (2) Display bezel L20421-001 (3) Display panel HD L49998-001 FHD L49999-001 Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not L23065-001 illustrated)) Display panel stretchable adhesive tape (not illustrated) L29080-001 (4) Hinge Kit (includes left and right hinges) L20420-001 (5) Display cable Non-touch, HD L20443-001 Display assembly subcomponents 19 Table 3-3 Display components and their descriptions (continued) Item Component Non-touch, FHD Touch, HD (6) Camera module HD camera VGA camera (7) WLAN antenna cable Single antenna Single antennas, narrow bezel Dual antennas Dual antennas, narrow bezel (8) Back cover Asteroid silver Dark ash silver Miscellaneous parts Table 3-4 Miscellaneous parts and their descriptions Component AC adapter 65 W AC adapter, nPFC, 4.5 mm 65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim Power cord, C5, conventional, 1.0 m For use in Argentina For use in Austria For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in Japan For use in the People's Republic of China For use in South Africa For use in South Korea 20 Chapter 3 Illustrated parts catalog Spare part number L23064-001 L20442-001 L20447-001 L20446-001 L20445-001 L23060-001 L20444-001 L23059-001 L49986-001 L49987-001 Spare part number 710412-001 913691-850 741727-001 920688-003 L19358-001 920688-007 L19361-001 L19363-001 920688-008 L19364-001 920688-017 920688-014 920688-010 920688-013 Table 3-4 Miscellaneous parts and their descriptions (continued) Component For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power adapter (for use in Japan) Screw Kit Mass storage devices Spare part number L19370-001 920688-015 920688-012 L19373-001 226768-001 L20476-001 Table 3-5 Mass storage devices and their descriptions Item Component (1) DVD+/-RW Double-Layer Writer (2) Optical drive bezel Asteroid silver Dark ash silver (3) Optical drive bracket (4) Hard drive, 7 mm 1 TB, 5400 rpm, 7.2 mm 500 GB, 7200 rpm, 7 mm 500 GB, 5400 rpm, 7 mm Spare part number L50002-001 L49988-001 L49989-001 L20459-001 L30422-005 703267-005 778186-005 Mass storage devices 21 Table 3-5 Mass storage devices and their descriptions (continued) Item Component (5) Hard drive bracket (6) Hard drive connector board (7) Hard drive/solid-state drive cable (8) Solid-state drive bracket (9) Solid-state drive connector board (10) Solid-state drive (M.2) 512 GB, PCIe, NVMe 256 GB, PCIe, NVMe 256 GB, SATA-3, TLC 128 GB, SATA-3, TLC Spare part number L20455-001 L20454-001 L20456-001 L20458-001 L20457-001 L49997-001 L49996-001 L49995-001 L49994-001 22 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking plastic tool Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Tools required 23 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. 24 Chapter 4 Removal and replacement procedures preliminary requirements IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. Generating static electricity Note the following: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases. Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 volts can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Place items on a grounded surface before removing them from their container. Always be properly grounded when touching a sensitive component or assembly. Electrostatic discharge information 25 Avoid contact with pins, leads, or circuitry. Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Table 4-2 Static shielding protection levels Static shielding protection levels Method Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work area, use the following precautions: Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table or floor mats with hard tie to ground 26 Chapter 4 Removal and replacement procedures preliminary requirements Field service kits Static awareness labels Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Packaging and transporting guidelines 27 5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures. 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer 28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Optical drive Table 5-1 Spare part description and number Description DVD+/-RW Double-Layer Writer Optical drive bracket Optical drive bezel - asteroid silver Optical drive bezel - dark ash silver Spare part number L50002-001 L20459-001 L49988-001 L49989-001 Remove the optical drive: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the Phillips M2.5 × 9.0 screw (1) that secures the drive to the computer. 3. Slide the optical drive out of the computer (2). Component replacement procedures 29 4. If it is necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). 5. If it is necessary to remove the bezel from the front of the optical drive: a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel rotates outward (2). b. Press the tab to release the bezel from the drive (3). c. Rotate the side of the bezel (4), and then remove it (5). Reverse this procedure to reassemble and install the optical drive. 30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement. Component replacement procedures 31 Bottom cover Table 6-1 Spare part description and number Description Bottom cover for use in models with an optical drive Asteroid silver Dark ash silver Bottom cover for use in models without an optical drive Asteroid silver Dark ash silver Spare part number L49982-001 L49983-001 L49984-001 L49985-001 Before removing the bottom cover, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). Remove the bottom cover: 1. Peel the rubber feet off the bottom of the computer (1). 2. Remove the 10 Phillips M2.5 × 9.0 screws (2) that secure the bottom cover to the computer. 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2). Reverse this procedure to install the bottom cover. Component replacement procedures 33 Battery Table 6-2 Spare part description and number Description Battery (3-cell, 41 Wr, 3.6 Ahr) Spare part number L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). Remove the battery: 1. Remove the three Phillips M2.0 × 8.0 screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2). Reverse this procedure to install the battery. When installing the battery, be sure to install screws in the proper locations. The following image shows the locations around the battery that have holes but do NOT require screws. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures 35 Memory Table 6-3 Spare part description and number Description Memory module, 8 GB Memory module, 4 GB Spare part number 937236-855 L10598-855 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the memory modules: 1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle. 2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. Install the memory modules: IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. 1. Align the notched edge of the memory module with the tab in the memory module slot (1). 2. Press the module into the slot until seated (2). 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures 37 Hard drive Table 6-4 Spare part description and number Description Hard drive, 1 TB, 5400 rpm, 7.2 mm Hard drive, 500 GB, 7200 rpm, 7 mm Hard drive, 500 GB, 5400 rpm, 7 mm Hard drive bracket Spare part number L30422-005 703267-005 778186-005 L20455-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the hard drive: 1. Slide the hard drive away from the connector (1), and then lift the hard drive out of the computer (2). 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2. If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1), and then lift the bracket off the drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 39 Solid-state drive Table 6-5 Spare part description and number Description 512 GB, PCIe, NVMe 256 GB, PCIe, NVMe 256 GB, SATA-3, TLC 128 GB, SATA-3, TLC Spare part number L49997-001 L49996-001 L49995-001 L49994-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the solid-state drive: Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2). Reverse this procedure to install the solid-state drive. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Solid-state drive bracket and connector board Table 6-6 Spare part description and number Description Solid-state drive bracket Solid-state drive connector board Solid-state drive cable Spare part number L20458-001 L22542-001 L20456-001 Before removing the solid-state drive bracket and connector board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). 5. Remove the solid-state drive (see Solid-state drive on page 40). Remove the solid-state drive bracket and connector board: 1. Slide the bracket toward the side of the computer (1), and then lift the bracket out of the computer (2). 2. Disconnect the solid-state connector board cable from the system board ZIF connector (1). 3. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer. Component replacement procedures 41 4. Remove the connector board from the computer (3). Reverse this procedure to install the solid-state drive bracket and connector board. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts WLAN module Table 6-7 Spare part description and number Description Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Spare part number 924813-855 L17365-005 Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the WLAN module: 1. Disconnect the two antenna cables from the module (1). 2. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3). Reverse this procedure to install the WLAN module. Component replacement procedures 43 Hard drive connector board Table 6-8 Spare part description and number Description Hard drive connector board Spare part number L20454-001 Before removing the hard drive connector board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). 5. Remove the hard drive (see Hard drive on page 38). Remove the hard drive connector: 1. Disconnect the cable from the system board ZIF connector (1). 2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer. 3. Remove the board from the computer (3). Reverse this procedure to install the hard drive connector board. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts USB/card reader board Table 6-9 Spare part description and number Description USB/card reader board USB/card reader board cable Spare part number L20448-001 L20452-001 Before removing the USB/card reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the USB/card reader board: 1. Disconnect the cable from the ZIF connector on the USB board (1). 2. Remove the Phillips M2.0 × 3.0 screw (2), and then remove the board from the computer (3). Reverse this procedure to replace the USB/card reader board. Component replacement procedures 45 TouchPad button board Table 6-10 Spare part description and number Description TouchPad button board TouchPad button board cable Spare part number not spared L20451-001 Before removing the TouchPad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the TouchPad button board: 1. Disconnect the system board cable from the ZIF connector on the TouchPad button board (1). 2. Disconnect the TouchPad cable from the ZIF connector on the TouchPad button board (2). 3. Remove the two Phillips M2.0 × 3.0 screws (3) that secure the board to the computer. 4. Remove the TouchPad button board from the computer (4). Reverse this procedure to install the TouchPad button board. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts TouchPad module Table 6-11 Spare part description and number Description TouchPad module TouchPad module cable Spare part number L20449-001 L20450-001 Before removing the TouchPad module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). To remove the TouchPad module: 1. Disconnect the TouchPad cable from the ZIF connector on the TouchPad (1) and the TouchPad button board cable from the ZIF connector on the system board (2). 2. Peel the tape off the TouchPad (1). 3. Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the adhesive that secures it to the top cover (2) Component replacement procedures 47 4. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fan Table 6-12 Spare part description and number Description Fan for use in models with discrete graphics Fan for use in models with UMA graphics Spare part number L20473-001 L20474-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the fan: 1. Disconnect the fan cable from the system board (1). 2. Remove the Phillips M2.5 × 6.0 screw (2) that secures the fan to the computer. 3. Lift the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 49 Heat sink assembly Table 6-13 Spare part description and number Description Spare part number Heat sink for use in models with i7-8565U, i5-8265U, i3-7020U processors and integrated discrete graphics L20469-001 memory Heat sink for use in models with i7-8565U, i5-8265U, i3-7020U processors and UMA graphics memory L20470-001 Heat plate for use in fanless models with UMA graphics memory and an Intel Pentium or Celeron processor L20472-001 Heat sink for use in models with an Intel Pentium or Celeron processor and discrete graphics memory L20471-001 Heat sink for use in models with i7-8565U, i5-8265U processors and discrete graphics memory L36498-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). To remove the heat sink assembly from products with integrated UMA graphics: 1. In the order indicated on the heat sink assembly, remove the four Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the computer. 2. Lift the heat sink assembly from the computer (2). 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: 1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the computer. 2. Lift the heat sink assembly from the computer (2). Component replacement procedures 51 3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: 1. In the order indicated on the heat plate, remove the five Phillips M2.0 × 3.0 screws (1) that secure the heat plate to the computer. 2. Lift the heat plate from the computer (2). 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat plate and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly. Component replacement procedures 53 Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). Remove the display assembly: 1. Lift the tape from the display connector on the system board (1). 2. Disconnect the cable from the connector (2). 3. Remove the cable from the clip (3). 4. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges. 5. Remove the Phillips broad head M2.0 × 2.0 screw (2) from the right display hinge. 6. Rotate the hinges upward (3). 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7. Separate the display from the computer (4). Remove the display assembly subcomponents: 1. To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1), and then remove the hinge cover from the display enclosure (2). Hinge covers are available using the following spare part numbers: L49990-001: Asteroid silver L49991-001: Dark ash silver When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips snap into place along the bottom of the display cover. Component replacement procedures 55 2. If it is necessary to replace the display bezel: a. Remove the two Phillips M2.0 × 3.0 screws (1), flex the top (2) of the bezel, the inside edges of the left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display enclosure. b. Remove the bezel (5). The display bezel is available using spare part number L20421-001. 3. If it is necessary to replace the camera/microphone module: a. Detach the module (1) from the display back cover. (The module is attached with doublesided adhesive.) 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b. Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L20447-001. The VGA camera module is available using spare part number L20446-001. 4. If it is necessary to replace the display panel: IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with tape. a. HD panels: Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure. Component replacement procedures 57 FHD panels: b. Pull the tape out from behind the left and right sides of the panel. NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel stretchable adhesive tape is available using spare part number L29080-001. c. HD and FHD panels: Swing the top edge of the display panel forward and position it upside down next to the display enclosure (1). d. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. e. Disconnect the display panel cable (3) from the display panel. f. Remove the display panel. Raw display panels are available using the following spare part numbers: L49998-001: HD 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts L49999-001: FHD 5. If it is necessary to replace the display hinges: a. Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge. b. Remove the display hinges (2). The display hinges are available using spare part number L20420-001. 6. If it is necessary to replace the display panel cable: a. Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1). Component replacement procedures 59 b. Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L20443-001: HD, non-touch display L23064-001: FHD, non-touch display L20442-001: HD, touch display 7. If it is necessary to replace the wireless antenna cables and transceivers: a. Remove the antennas from the top of the display enclosure (1). 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b. Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (2). Antennas are available using the following spare part numbers: L20445-001: Single antenna models L23060-001: Single antenna, narrow bezel models L20444-001: Dual antenna models L23059-001: Dual antenna, narrow bezel models Use the following image to determine proper cable routing in the display of the antenna cable (1) and display cable (2). The display rear cover is available using the following spare part numbers: L49986-001: Asteroid silver L49987-001: Dark ash silver Component replacement procedures 61 Reverse these procedures to reassemble and install the display assembly components. When reassembling an FHD display assembly, be sure the install the following parts into the display enclosure from the Display Miscellaneous Kit, spare part number L23065-001 and display panel stretchable adhesive tape, spare part number L29080-001. (1): Four positioning corner pieces (2): Two gaskets (3): Display panel stretchable adhesive tape 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-14 Spare part description and number Description System board for use in models with discrete graphics memory: Intel Core i5-8265U processor with 2 GB of discrete graphics memory Intel Core i3-7020U processor with 2 GB of discrete graphics memory System board for use in models with UMA graphics memory: Intel Core i7-8565U processor Intel Core i5-8265U processor Intel Core i3-7020U processor Intel Pentium N5000 processor Intel Pentium 4417U processor Intel Celeron N4000 processor Intel Celeron N3060 processor Spare part number L49981-xx1 L49980-xx1 L49976-xx1 L49975-xx1 L49974-xx1 L49979-xx1 L53961-xx1 L49978-xx1 L49977-xx1 Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the following components: a. Optical drive (see Optical drive on page 29) b. Bottom cover (see Bottom cover on page 32) c. Battery (see Battery on page 34) d. Display (see Display assembly on page 54) When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: WLAN module (see WLAN module on page 43) Memory modules (see Memory on page 36) Heat sink (see Heat sink assembly on page 50) Remove the system board: IMPORTANT: Make special note of each screw size and location during removal and replacement Component replacement procedures 63 1. Disconnect the following cables from the system board: (1): Keyboard backlight cable (2): Hard drive connector cable (3): Speaker cable (4): USB/card reader board cable (5): Keyboard cable (6): TouchPad button board cable (7): Power connector cable 2. Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer (1). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Lift the left side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures 65 Speakers Table 6-15 Spare part description and number Description Speaker Kit Spare part number L20453-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). 5. Remove the display (see Display assembly on page 54). Remove the speakers: 1. Remove the speaker cable from the clips built into the computer (1). 2. Remove the speakers from the computer (2). Reverse this procedure to install the speakers. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power connector cable (DC-in) Table 6-16 Spare part description and number Description Power connector cable Spare part number L20475-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the optical drive (see Optical drive on page 29). 3. Remove the bottom cover (see Bottom cover on page 32). 4. Remove the battery (see Battery on page 34). 5. Remove the system board (see System board on page 63). 6. Remove the display (see Display assembly on page 54). Remove the power connector cable: 1. Remove the cable from the clips built into the computer (1). 2. Remove the power connector cable from the computer (2). Reverse this procedure to install the power connector cable. Component replacement procedures 67 Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-17 Spare part description and number Description Spare part number Keyboard, jet black L50000-xx1 Keyboard, no backlight, silver L50001-xx1 Table 6-18 Spare part description and number For use in country or region Spare part number For use in country or region Belgium -A41 Hungary Bulgaria -261 India Chile -161 Israel Czech Republic/Slovakia -FL1 Italy Denmark, Finland, and Norway -DH1 Japan French Arabia -DE1 The Netherlands French Canada -DB1 Portugal France -051 Russia Germany -041 Saudi Arabia Greece -151 Spare part number -211 -D61 -BB1 -061 -291 For use in country or region Slovenia South Korea Spain Switzerland Taiwan -B31 -131 -251 -171 Thailand Turkey United Kingdom United States Spare part number -BA1 -AD1 -071 -BG1 -AB1 -281 -141 -031 -001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Start Computer Setup. See Starting Computer Setup on page 69. 2. Select Main, select Apply Factory Defaults and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Using Computer Setup 69 NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer. BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. See Starting Computer Setup on page 69. 2. Select Main, and then select System Information. 3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 70. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: 70 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities. TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS). NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system. To access TPM settings in Computer Setup: 1. Start Computer Setup. See Starting Computer Setup on page 69. 2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions. TPM BIOS settings (select products only) 71 Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 72 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start 8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 73. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select the Start button, and then select HP Help and Support. b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. or To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. b. Select Troubleshooting and fixes. c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test at any time, select Cancel. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. The screen displays one of the following options: A Failure ID link is displayed. Select the link and follow the on-screen instructions. A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on- screen instructions. Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows download instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided. Using HP PC Hardware Diagnostics Windows (select products only) 73 Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool is downloaded to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 75. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. or Contact support, and provide the Failure ID code. 74 Chapter 8 Using HP PC Hardware Diagnostics NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 75. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Using HP PC Hardware Diagnostics UEFI 75 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE: For some products, it may be necessary to download the software by using the product name or number. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations: Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password settings used for uploads. Display status information about the diagnostics run previously. 76 Chapter 8 Using HP PC Hardware Diagnostics To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 77 9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: Backing up your personal information--You can use Windows tools to back up your personal information (see Using Windows tools on page 78). Creating a restore point--You can use Windows tools to create a restore point (see Using Windows tools on page 78). Creating recovery media (select products only)--You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 78). Restoring and recovery--Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see Using Windows tools on page 78). IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process. Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. You can use Windows tools to back up personal information and create system restore points and recovery media. NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get Help app. 1. Select the Start button, and then select the Get Help app. 2. Enter the task you want to perform. NOTE: You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. 78 Chapter 9 Backing up, restoring, and recovering NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 78. Recovering using HP Recovery media HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 78. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: Insert the HP Recovery media, and then restart the computer. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2. Access the system Startup menu. For computers or tablets with keyboards attached: Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards: Turn on or restart the tablet, quickly hold down the volume up button, and then select f9. or Turn on or restart the tablet, quickly hold down the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Restoring and recovery 79 10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Length 246.0 mm 10.72 in Width 376.0 mm 16.33 in Height 22.5 mm 0.97 in Weight (lowest configuration) SSD, Pentium or Celeron processors, UMA graphics 1771.5 g 3.91 lbs SSD, 7th/8th generation Core processors, UMA graphics 1829.5 g 4.03 lbs SSD, discrete graphics 1855.5 g 4.09 lbs HDD and ODD, Pentium or Celeron processors, UMA graphics 2004.7 g 4.42 lbs HDD and ODD, 7th/8th generation Core processors, UMA graphics 2062.7 g 4.55 lbs HDD and ODD, discrete graphics 2088.7 g 4.60 lbs Input power Operating voltage 19.0 V dc @ 4.74 A 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.5 A Temperature Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 80 Chapter 10 Specifications 39.6-cm (15.6-in) display specifications Table 10-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Aspect ratio Display panel interface Width Metric U.S. 39.6-cm 15.6-in FHD: 1920 × 1080 HD: 1366 × 768 Anti-glare BrightView 220 nits 200 nits (BrightView, HD, Touch-on Panel) SVA UWVA (FHD, anti glare panel) WLED 16:10 ultra wide eDP Slim-flat, 3.2 mm M.2 SATA solid-state drive specifications Table 10-3 Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms Total logical sectors 234,441,648 468,883,296 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 39.6-cm (15.6-in) display specifications 81 M.2 PCIe solid-state drive specifications Table 10-4 Solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Random Read Up to 2150 MB/s Up to 300,000 IOPs Sequential Write Random Write Up to 1260 MB/s Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 s Access times Logical 0.1 ms Total logical sectors 500,118,192 Operating temperature Operating Non-operating 0° to 70°C (32°F to 158°F) -40° to 80°C (-40°F to 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 512-GB* 1 mm 50.8 mm 28.9 mm < 10 g ATA-7 Up to 2150 MB/s Up to 300,000 IOPs Up to 1550 MB/s Up to 100,000 IOPs 1.0 s 0.1 ms 1,000,215,216 0° to 70°C (32°F to 158°F) -40° to 85°C (-40°F to 185°F) 82 Chapter 10 Specifications Hard drive specifications Table 10-5 Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security Seek times (typical read, including setting) Single track 2.0 ms 2.0 ms 3 ms Average (read/write) 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3,907,029,168 1,953,525,168 1,048,576,000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 83 11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used. Requirements for all countries The following requirements are applicable to all countries and regions: The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. 84 Chapter 11 Power cord set requirements Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. Requirements for specific countries and regions 85 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark. 5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label. 6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks. 86 Chapter 11 Power cord set requirements 12 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory found in Intel-based and AMD-based system boards. NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter. Current BIOS steps 1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data. Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The computer will reboot. c. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer will reboot. e. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. 87 g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and then select Shutdown. k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear--one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. l. Remove all power and system batteries for at least 24 hours. 2. Complete one of the following: Remove and retain the storage drive. or Clear the drive contents by using a third party utility designed to erase data from an SSD. or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps: IMPORTANT: If you clear data using Secure Erase, it cannot be recovered. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. or Clear the contents of the drive using the following Disk Sanitizer commands steps: IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. 88 Chapter 12 Statement of memory volatility c. Select Hard Drive Utilities. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 89 Nonvolatile memory usage Table 12-1 Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? HP Sure Start flash 8 MBytes No (select models only) Real Time Clock 256 Bytes No (RTC) battery backed-up CMOS configuration memory Controller (NIC) EEPROM 64 KBytes (not No customer accessible) DIMM Serial 256 Bytes per No Presence Detect memory (SPD) module, 128 configuration data Bytes programmable (not customer accessible) System BIOS 9 MBytes Yes Does this memory retain data when power is removed? What is the purpose of this How is data input into this memory? memory? How is this memory write-protected? Yes Provides Data cannot be written to this This memory is protected protected device via the host processor. by the HP Sure Start backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 93. Yes Stores system RTC battery backed-up CMOS This memory is not write- date and time is programmed using the protected. and noncritical Computer Setup (BIOS), or data. changing the Microsoft® Windows date & time. Yes Stores NIC NIC EEPROM is programmed A utility is required to configuration using a utility from the NIC write data to this memory and NIC vendor that can be run from and is available from the firmware. DOS. NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC non- functional. Yes Stores memory DIMM SPD is programmed by Data cannot be written to module the memory vendor. this memory when the information. module is installed in a computer. The specific write-protection method varies by memory vendor. Yes Stores system System BIOS code is NOTE: Writing data to BIOS code and programmed at the factory. this ROM in an computer Code is updated when the inappropriate manner can configuration system BIOS is updated. render the computer non- data. Configuration data and functional. settings are input using the Computer Setup (BIOS) or a custom utility. A utility is required for writing data to this memory and is available on the HP website; go to http://www.hp.com/ 90 Chapter 12 Statement of memory volatility Table 12-1 Nonvolatile memory usage (continued) Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this How is data input into this memory? memory? How is this memory write-protected? support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 7 Yes Yes Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the on- screen instructions.) Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space. The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility. Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for (select products Bluetooth programmed at the factory. writing data to this only) configuration Tools for writing data to this memory and is made and firmware. memory are not publicly available through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade. 802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for EEPROM configuration programmed at the factory. writing data to this and calibration Tools for writing data to this memory and is typically data. memory are not made public. not made available to the public unless a firmware upgrade is necessary to address a unique issue. Webcam (select 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for products only) configuration programmed using a utility writing data to this and firmware. from the device memory and is typically manufacturer that can be run not made available to the from Windows. public unless a firmware upgrade is necessary to address a unique issue. Fingerprint reader 512 KByte flash Yes Yes (select products only) Stores fingerprint templates. Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. Nonvolatile memory usage 91 Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Apply Factory Defaults and Exit. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality. Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system diagnostics. The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to initialize the computer's hardware before loading and executing the OS; the run-time environment allows the loading and execution of software programs from storage devices to provide more functionality, such as advanced hardware diagnostics (with the ability to display more detailed system information) and advanced firmware management and recovery software. HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. 3. Where does the UEFI BIOS reside? The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip. 4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module is not installed in a computer. Various third-party tools are available to read SPD memory. 5. What is meant by "Restore the nonvolatile memory found in Intel-based system boards"? This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer configuration data. 6. How can the BIOS security be reset to factory defaults and data erased? 92 Chapter 12 Statement of memory volatility IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 7. How can the Custom Secure Boot Keys be reset? Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys. You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot Keys. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue. Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select models only) 93 13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 94 Chapter 13 Recycling Index A AC adapter and battery light, identifying 6 AC adapter, spare part numbers 20 action keys airplane mode 12 help 12 identifying 11, 12 keyboard backlight 12 mute 12 next track 12 pause 12 play 12 screen brightness 12 speaker volume 12 switch screen image 12 using 12 airplane mode key 12 antenna removal 60 audio adjusting volume 12 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B back cover spare part number 20 backup, creating 78 backups 78 battery removal 34 spare part number 17, 34 BIOS determining version 70 downloading an update 70 updating 70 Bluetooth label 14 boot order changing using the f9 prompt 71 boot order, changing 79 bottom components 13 bottom cover removal 32 spare part number 17, 32 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 C camera identifying 7 product description 2 camera light, identifying 7 camera module spare part number 20 camera/microphone module spare part numbers 57 caps lock light, identifying 9 cautions electrostatic discharge 24 chipset, product description 1 components bottom 13 display 7 keyboard area 8 left side 6 right side 5 computer major components 15 Computer Setup navigating and selecting 69 restoring factory settings 69 starting 69 computer setup 69 computer specifications 80 connector, power 6 D Display assembly spare part numbers 16 display assembly removal 54 subcomponents 19 display assembly components removal 54 spare part numbers 54 display bezel removal 56 spare part numbers 19, 56 display cable, spare part number 19 display components 7 display panel product description 1 removal 57 display panel cable removal 59 spare part numbers 60 display specifications 81 drive light, identifying 5 DVD+/-RW Double-Layer Writer spare part number 17, 21, 29 E electrostatic discharge (ESD) 24 preventing damage 25 esc key, identifying 11 ethernet product description 3 F fan removal 49 spare part number 17, 49 fn key, identifying 11 G Get Help in Windows 10 action key 12 grounding methods 26 guidelines packaging 27 transporting 27 workstation 24 H hard drive product description 2 removal 38 Index 95 spare part number 17, 21 spare part numbers 38 specifications 83 hard drive bracket spare part number 22 hard drive connector board removal 44 spare part number 17, 22, 44 hard drive/solid-state drive cable spare part number 22 HDMI port identifying 6 heat sink spare part numbers 17 heat sink assembly removal 50 spare part numbers 50 hinge removal 59 spare part number 59 hinge cover spare part number 19 Hinge Kit spare part number 19 HP PC Hardware Diagnostics UEFI downloading 75 starting 75 using 74 HP PC Hardware Diagnostics Windows downloading 73 installing 74 using 73 HP Recovery Manager correcting boot problems 79 HP Recovery media recovery 79 HP Sure Start 93 I integrated numeric keypad, identifying 11 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 6 RJ-45 (network) 6 K keyboard product description 3 removal 68 spare part number 68 spare part numbers 16 keyboard backlight action key 12 keypad, integrated numeric 11 keys action 11 airplane mode 12 esc 11 fn 11 num lock 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left side components 6 lights AC adapter and battery 6 camera 7 caps lock 9 drive 5 mute 9 power 5 RJ-45 (network) status 6 M M.2 solid-state drive specifications 82 memory nonvolatile 87 product description 1 removal 36 spare part number 16 spare part numbers 36 volatile 87 MicroSD memory card reader, identifying 5 model name 1 mute light, identifying 9 mute volume action key 12 N network jack, identifying 6 next track action key 12 nonvolatile memory 87 O operating system, product description 4 optical drive product description 2 removal 29 spare part numbers 29 optical drive eject button, identifying 5 optical drive, identifying 5 P packaging guidelines 27 panel spare part numbers 19 pause action key 12 play action key 12 pointing device, product description 3 ports HDMI 6 product description 3 USB 5 USB SuperSpeed 6 power button, identifying 10 power connector identifying 6 power connector cable removal 67 spare part numbers 67 power cord requirements for all countries 84 requirements for specific countries and regions 85 set requirements 84 power lights, identifying 5 power requirements, product description 3 processor 1 product description camera 2 chipset 1 display panel 1 ethernet 3 96 Index external media cards 3 hard drive 2 keyboard 3 memory 1 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 4 serviceability 4 wireless networking 3 product name 1 product name and number, computer 14 R recovery 78 discs 79 HP Recovery partition 79 media 79 USB flash drive 79 recovery media creating using HP Cloud Recovery Download Tool 78 creating using Windows tools 78 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 76 using 76 removal/replacement procedures 28, 31 removing personal data from volatile system memory 87 restoring 78 right side components 5 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 S screen brightness action keys 12 Screw Kit, spare part numbers 21 security cable slot, identifying 5 security, product description 4 serial number, computer 14 service labels, locating 14 serviceability, product description 4 setup utility navigating and selecting 69 restoring factory settings 69 slots memory card reader 5 security cable 5 solid-state drive removal 40 spare part number 16, 22 spare part numbers 40 specifications 81 solid-state drive bracket and connector board removal 41 spare part numbers 41 solid-state drive cable spare part number 22 solid-state drive connector board spare part number 17 speaker volume action keys 12 speakers identifying 10 removal 66 spare part number 16 spare part numbers 66 special keys, using 11 specifications computer 80 display 81 hard drive 83 M.2 solid-state drive 82 solid-state drive 81 static electricity 25 Sure Start using 72 switch screen image action key 12 system board removal 63 spare part number 16 spare part numbers 63 system memory, removing personal data from volatile 87 system restore point, creating 78 T top cover removal 68 spare part number 68 top cover/keyboard spare part numbers 16 TouchPad button board removal 46 spare part number 16 spare part numbers 46 TouchPad buttons identifying 8 TouchPad module removal 47 spare part number 16, 47 TouchPad zone, identifying 8 TPM settings 71 transporting guidelines 27 traveling with the computer 14 U USB port, identifying 5 USB SuperSpeed port, identifying 6 USB/card reader board removal 45 spare part number 17, 45 V vents, identifying 10, 13 volume adjusting 12 mute 12 W webcam/microphone module removal 56 Windows backup 78 recovery media 78 system restore point 78 Windows key, identifying 11 Windows tools, using 78 wireless antenna removal 60 wireless certification label 14 wireless networking product description 3 WLAN removal 43 spare part numbers 43 Index 97 WLAN antenna removal 60 WLAN antennas, identifying 7 WLAN cable spare part number 20 WLAN device 14 WLAN label 14 WLAN module spare part number 16 workstation guidelines 24 98 IndexAH XSL Formatter V6.2 MR6 for Windows (x64) : 6.2.8.19325 (2015/01/06 12:40JST) Antenna House PDF Output Library 6.2.640 (Windows (x64))