1 DATASHEET VMware Workspace ONE UEM On-Premises to Dedicated SaaS Migration Service overview VMware Workspace ONE Unified Endpoint Management (UEM) On-Premises to Cloud
DATASHEET VMware Workspace ONE UEM On-Premises to Dedicated SaaS Migration AT A GLANCE VMware Workspace ONE® UEM OnPremises to Dedicated SaaS Migration provides services to migrate your current on-premises servers to a dedicated, VMware hosted softwareas-a-service (SaaS) environment. VMware Consulting Services provides clients with migration planning, network architecture, a pre-migration test run and dedicated assistance during migration. KEY BENEFITS · Supplements in-house IT experience with VMware SaaS expertise · Supports the transition to a SaaS environment · Delivers the benefits of VMware recommended migration best practices · Accelerates SaaS Strategy adoption and implementation · Reduces the risk of migration-related issues Service overview VMware Workspace ONE Unified Endpoint Management (UEM) On-Premises to Cloud Migration provides guided services to migrate your on-premises servers to a dedicated, cloud-hosted SaaS solution. With the structured delivery of professional services, you get a smoother migration experience. This project consists of four phases: kickoff, test run, migration, and validation and wrapup. To optimize the time to value for your migration, a VMware consultant will support you with: · Migration planning · Network architecture assistance · Pre-migration testing · Dedicated assistance during the migration · Assistance for reinstalling Workspace ONE UEM enterprise integration components (ACC/UAG/SEG v2) to communicate with the dedicated SaaS environment, if necessary · A project wrap-up meeting with next steps/recommendations The appropriate managed hosting fee is not included in this project and must be quoted separately, if appropriate. Service Assumptions · All components of the on-premises UEM environment should be on supported versions. Any component that is out of support must be upgraded and validated by the client prior to kick off. o Supported UEM Versions. · If Active Directory, ACC, SEG, UAG, SMTP, API, Relay Servers or any user accounts are setup at Global organization group then the client has to move them to a lower organization group before migrating. o For some clients to perform this change, end-users will have to reenroll devices to move to a lower organization group. Please engage VMware in these situations to confirm if this SKU is an appropriate fit. · If devices are enrolled at Global organization group, the client will have to move (reenroll) the devices to a lower organization group on their on-premises environment before migrating. · Client will have to rebuild all reports, dashboards, and automation on Intelligence if their on-premises environment is connected to sandbox intelligence environment. 1 Workspace ONE UEM On-Premises to Dedicated SaaS Migration · Migrating VMware Workspace ONE AccessTM is not in scope. If you have an onpremises Workspace ONE Access environment, it will be integrated with the dedicated SaaS UEM tenant after UEM migration. · Migrating a VMware Workspace ONE Assist environment is not in scope. · This service is not for client's who are looking to move to a Shared SaaS environment. · The customer is not supposed to have any major enrollments/rollout or changes in their environment during the migration period. · The customer is responsible for ensuring all enterprise mobility management (EMM) configurations and policy design align with VMware pre-migration best practices. · The customer is responsible for procurement and installation of hardware. · All work, documentation and work product(s) will be conducted during typical, local business hours and provided in English. · VMware and the customer's project management will work closely together to ensure that project scope remains consistent, and issues are resolved on a timely basis. · The main installation and configuration tasks will be performed remotely. · The statement of work covers the professional services portion of an on-premises to SaaS migration. It does not include setup fees associated with a dedicated SaaS environment which must be purchased separately. · The statement of work covers the reinstallation of a maximum of two ACC servers, four UAG servers and two SEG v2 servers. Reinstallation is limited to deploying the same version of the software to the original servers. Version update or migration to different servers is not considered as reinstallation. Reinstallation of additional components will require an additional work order. · Workspace ONE ACC/UAG/SEG v2 servers will remain in the customer's data center. · The SaaS environment will be a dedicated hosted environment, architected specifically to the customer's projected device counts. The customer will notify VMware if projected device counts change significantly to allow time for Workspace ONE UEM to scale the environment. · SaaS default data retention policies are 30 days. Additional historical data can be requested but may result in additional charges. · SaaS hosted environment setup fees, hosting charges and license conversions are outside the project scope and may incur additional charges. · The customer will maintain the DNS name and SSL certificates specific to their hosted SaaS environment. Completion Criteria The project will be deemed complete when any of the following criteria are met: · Completion of all deliverables · Consumption of 65 hours of consulting services · Passage of 12 weeks after work is initiated Responsibilities The deliverables chart lists all VMware and customer responsibilities. The ownership is defined as follows: · Primary owner = VMware VMware is responsible for delivery of the component with minimal assistance from the customer's project team. · Primary Owner = Joint VMware and the customer's project team are jointly responsible for delivery of the component. DATASHEET | 2 Workspace ONE UEM On-Premises to Dedicated SaaS Migration · Primary owner = Customer VMware is responsible for assisting the customer's project team as needed to deliver the component. DELIVERABLES ID DESCRIPTION TOOL/ PRIMARY DELIVERABLE OWNER PHASE 1: KICKOFF 1.1 SaaS Installation Server change request VMware 1.2 Kickoff call Meeting Joint ID DESCRIPTION TOOL/ PRIMARY DELIVERABLE OWNER 1.3 Procure DNS/SSL certificate Server change request Joint 1.4 Deliver technical Firewall change VMware requirements request PHASE 2: TEST RUN 2.1 Customer takes native SQL backup 2.2 Customer- provided SSL certificates installed on VMware SaaS Migration plan Migration plan Customer Joint COMMENTS VMware to install dedicated SaaS infrastructure Kickoff meeting to discuss project and technical requirements COMMENTS SSL certificate delivered to Workspace ONE UEM; DNS requirements delivered and scheduled for redirection VMware to deliver firewall requirements for SaaS; customer to implement necessary firewall requests Customer takes native SQL backup SSL certificates installed on VMware SaaS DATASHEET | 3 Workspace ONE UEM On-Premises to Dedicated SaaS Migration 2.3 Customer's Migration plan Joint database ported to SaaS 2.4 Workspace ONE Migration plan VMware UEM specific validation 2.5 Validation of Meeting proper procedures Joint PHASE 3: MIGRATION 3.1 Customer Communication production plan outage scheduled 3.2 Customer's Migration plan Workspace ONE UEM services suspended 3.3 Customer takes Migration plan native SQL backup 3.4 Customer's Migration plan database ported to SaaS Customer Customer Customer Joint 3.5 DNS records Migration plan Customer redirected 3.6 Workspace ONE Migration plan VMware UEM services reactivated 3.7 Workspace ONE Workspace ONE Customer UEM integration UEM installation servers guide reinstalled PHASE 4: VALIDATION AND WRAP-UP 4.1 Workspace ONE Workspace ONE UEM SaaS UEM test plan testing VMware Customer's database ported to VMware SaaS environment VMware validation of proper restoration of functionality Meeting to discuss results of test; necessary changes made to migration plan for production Customer schedules production environment outage Customer turns off Workspace ONE UEM services Customer takes native SQL backup Customer's database ported to Workspace ONE UEM SaaS environment Customer updates DNS records to VMware CNAMEs VMware reactivates Workspace ONE UEM services Customer coordinates reinstallation of ACC/UAG/SEG v2 (if necessary); may call support for assistance VMware SaaS team to test all critical components DATASHEET | 4 Workspace ONE UEM On-Premises to Dedicated SaaS Migration PRICING Contact your local VMware sales representative for pricing and reference SKU CON-WS1-AW-OP2DED. FOR MORE INFORMATION ON VMWARE PRODUCTS AND SERVICES Visit vmware.com/services or contact your local VMware representative. ABOUT VMWARE PROFESSIONAL SERVICES VMware Professional Services transform IT possibilities into business outcomes. Our comprehensive portfolio of services uncovers and exploits the unique opportunities made possible by VMware technology. Drawing on our unparalleled product expertise and customer experience, we collaborate with your team to address the technical, people, process and financial considerations for IT transformation to deliver results that are positive, tangible and material to IT and your business. TERMS AND CONDITIONS This datasheet is for informational purposes only. VMware makes no warranties, express or implied, in this datasheet. All VMware service engagements are governed by the VMware Professional Services general terms and conditions. If you are located in the United States, the VMware contracting entity for the service will be VMware, Inc. If outside the United States, the VMware contracting entity will be VMware International Limited. If you purchase this packaged service outside of the ELA, the service must be delivered and accepted within the first 12 months of the purchase or the service will be forfeited. 4.2 Customer- Customer test Customer Customer performs specific testing plan testing of critical business use cases PROJECT MANAGEMENT PM1 Project management Workspace ONE UEM project management report VMware Project updates and reporting as necessary DATASHEET | 5 Workspace ONE UEM On-Premises to Dedicated SaaS Migration VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com. Copyright © 2021 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at vmware.com/go/patents. 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