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P400/P400 Plus Installation Guide

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P400/P400 PLUS INSTALLATION GUIDE 5 PREFACE This guide is the primary source of information for setting up and installing P400 device. Audience This guide provides simple descriptions of the P400 features and the basic…
Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. Table 1 Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italic…
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P400/P400 Plus
Installation Guide
Verifone Part Number DOC435-003-EN-C, Revision C

P400/P400 Plus Installation Guide � 2021 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied "As-Is." Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone's products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC435-003-EN-C, Revision C

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1 Overview

P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2 Setup

Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing or Changing MSAM/uSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Attaching a Cable Connector to the P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Connection to Another Verifone Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 16 RS-232 Connection Using an External Power Brick . . . . . . . . . . . . . . . . . . . 20 Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 21 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Stylus and Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Mounting Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CHAPTER 3 Specifications

Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

P200/P200 PLUS INSTALLATION GUIDE

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External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 4 Troubleshooting
Guidelines

Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 5 Service and Support

Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Decommissioning/Removal from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Mounting Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Stylus Pen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Stylus Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

A PPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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P200/P200 PLUS INSTALLATION GUIDE

PREFACE

This guide is the primary source of information for setting up and installing P400 device.

Audience This guide provides simple descriptions of the P400 features and the basic
information for installing and configuring the P400.

Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a P400 device.
Chapter 2, Setup. Explains how to set up and install the P400 and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of P400.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the P400 unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide.

Related To learn more about the P400 device, please refer to the following documents and Documentation their associated Verifone Part Numbers (VPN):

P400 and P400 Plus Certifications and Regulations

VPN DOC435-001-EN

P400 Quick Installation Guide

VPN DOC435-002-EN

P200/P400 Reference Guide

VPN DOC435-004-EN

Engage Low-Profile Privacy Shield Quick Installation Guide VPN DOC000-020-EN-A

Engage Standard Privacy Shield Quick Installation Guide VPN DOC000-021-EN-A

P200/P400 Mounting Adapter Quick Installation Guide

VPN DOC435-005-EN-A

P400 Stylus Quick Installation Guide

VPN DOC435-007-EN-A

P400/P400 PLUS INSTALLATION GUIDE

5

PREFACE Guide Conventions

Guide Please refer to the following document conventions for quickly identifying special Conventions formatting.
Table 1 describes these conventions and provides examples of their use.

Table 1

Document Conventions

Convention Meaning

Example

Blue Italics NOTE

Text in blue indicates terms that are cross-references.
Italic typeface indicates book titles or emphasis.
The pencil icon is used to highlight important information.

See Guide Conventions.
You must not use this unit underwater. RS-232-type devices do not work on the P400 communication port.

CAUTION

The caution symbol indicates hardware or software failure, or loss of data.

The unit is not waterproof or dustproof, and is intended for indoor use only.

WARNING

The lightning symbol is used as a warning when bodily injury might occur.

Due to risk of shock do not use the unit near water.

Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.

Table 2

Acronym Definitions

Acronym

Definitions

3DES AC ANSI cUL DC DUKPT
ECR EMV ISO MRA MSAM LAN LCD LED PED

Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISA's POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device

6

P400/P400 PLUS INSTALLATION GUIDE

Table 2
Acronym
PIN POS RS-232 SAM UL USB VPN

Acronym Definitions (continued)
Definitions
Personal Identification Number Point-of-Sale Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number

PREFACE Guide Conventions

P400/P400 PLUS INSTALLATION GUIDE

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PREFACE Guide Conventions

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P400/P400 PLUS INSTALLATION GUIDE

CHAPTER 1
Overview
This chapter describes the features of P400.
P400 The P400 is Verifone's next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail establishments. The P400 is a consumer-facing handheld device. It can also be fix-mounted in some integrated retail scenarios. The product's design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.

Figure 1

P400 Touch

Front Functions The P400 includes the following features: � Capacitive touch LCD display � Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
� Supports telco-style format � Dual-function Backspace/Clear key. � Customer-entry for Cancel and Enter keys.

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OVERVIEW Features and Benefits
Back Functions The rear of the P400 device shows the following: � Cable connector compartment. � Threaded grommets for attaching the mounting plate. � A uSD and a dual-stack MSAM connectors built into the back of the unit to
support stored-value card programs or other merchant card requirements.
Features and Exceptional Ease of Use and Ergonomics Benefits � Sleek and stylish shape occupies minimal counter space.
� Bold, ergonomic design fits comfortably in the palm of a hand. � Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
� Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
� 320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel. � Rugged and reliable design. � Connects with most POS payment terminals. � Supports payment transactions in a variety of payment environments.
Critical Security Protection
� Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
� Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
� PCI-compliant for secure solutions, meeting the PED standard. � Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
� Key injection simplified and secured with Verifone's SecureKit key loading
software.
� Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
� Removable privacy shield offers option of supplemental physical security. � Connects with most POS payment terminals, PCs, and ECRs. � USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).

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P400/P400 PLUS INSTALLATION GUIDE

CHAPTER 2

Setup

This chapter describes the setup procedure for the P400, in the following sections:
� Selecting Location � PIN Protection Measures � Unpacking Shipping Carton � MSAM/uSD Cards � Power Supply � Cable Connections � Smart Card Reader � Magnetic Stripe Card Reader Use � Contactless Transactions � Optional Accessories

Selecting Use the following guidelines to select the best location for the P400 device. Location
To Select a Location Choose a location convenient for both merchant and client:
� Far from heavy metal objects, � A flat support surface such as a countertop or a table, � Near a power outlet and the terminal or computer that connects to the P400.

WARNING

For safety, do not string cables or cords across a walkway.

Environmental � Factors �
�

Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Do not use the P400 outdoors.

CAUTION

The P400 is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.

P400/P400 PLUS INSTALLATION GUIDE

11

SETUP PIN Protection Measures

Electrical � Considerations �
�

Avoid using this product during electrical storms. Do not use the P400 unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning.

WARNING

Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors).

Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.

CAUTION

Figure 2

Areas To Avoid Metal Contact

Using an enclosed metal frame or mount may negatively affect contactless performance.

PIN Protection Use the following techniques to provide effective screening of PIN-entry devices Measures (PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
� Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
� Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
� Position the PED so that it is angled in such a way that PIN spying is
difficult.

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P400/P400 PLUS INSTALLATION GUIDE

SETUP Unpacking Shipping Carton

� Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.
� Position in-store security cameras so that the PIN-entry keypad is not visible.

The following table describes the two preferred mounting methods and the

recommended measures to protect from PIN capture in four observation corridors:

Table 3

Mounting Methods and Protection Measures

Method

Cashier

Customer in Queue

Customers On-site Elsewhere Cameras

Countertop without stand
Countertop with stand

Use signage behind the PED
No action needed

Install so that customer is between PED and next in queue
Install so that customer is between PED and next in queue

No action needed
No action needed

Do not install within view of cameras
Do not install within view of cameras

Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of:

� Signage on the PED � Prompts on the display, possibly with a click-through screen � Literature at the point of sale � A logo for safe PIN-entry process.

Ensuring User Use the following guidelines to protect the user's privacy when he enters his Privacy personal identification number (PIN):
� The area of visibility should be no larger than a cone taken from the number 5
key at an angle of 45� and covering an area of 270� directly in front of the user.
� You can secure PIN entry by installing an optional Privacy Shield.
Unpacking Carefully inspect the shipping carton and its contents for possible tampering or Shipping Carton damage.
1 Remove the P400 unit from the shipping carton. The standard package
contains the PIN pad only and does not include any other cables or accessories. Refer Accessories and Documentation to for more information about P400 related accessories.

CAUTION

This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.

2 Remove any protective plastic wrap and place the unit on a table or
countertop.

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SETUP MSAM/uSD Cards

3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the P400 unit in the future.

WARNING

Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.

MSAM/uSD You may need to install one or more multiple security access module (MSAM) Cards cards or replace the old cards.

M A S
SD

1 2
1 2

CAUTION

Figure 3

MSAM/uSD Slots

Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.

Installing or Changing MSAM/
uSD Card

To install or change uSD or MSAM cardS:
1 Place the terminal face down on a soft and clean surface to protect the lens
from scratches.

2 Slide out and lift the compartment cover with captive screw. The uSD and
MSAM cardholders are now accessible.

NOTE

The P400 supports two MSAM cards in a stacked configuration.

NOTE

3 Install the uSD or MSAM card by carefully sliding it into the slot until fully
inserted.
Insert the card with the card's gold contacts facing away from you, toward the unit.

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P400/P400 PLUS INSTALLATION GUIDE

SETUP Power Supply

Power Supply Not all configurations and device contexts require the use of a power supply �
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.

CAUTION

Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A (see Service and Support for detailed power supply specifications).

Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.

WARNING

Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.

NOTE

Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.

When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.
USB Power Supply P400 can be powered with 5 V supply from USB port (5 V at 500 mA) with the
following power-saving conditions controlled by the OS:
� Maximum audio output volume is reduced. � LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor
usage).
� Keypad backlight is disabled. � Ethernet functionality is unavailable. � BT/Wi-Fi functions are unavailable. � The maximum USB cable length supported is 4.1 m (CBL280-025-02-A) � In CTLS payment mode, the micro-processor operating frequency is reduced
to 300 MHz until the PINpad exits CTLS mode.

P400/P400 PLUS INSTALLATION GUIDE

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SETUP Cable Connections

NOTE

� Multi-media function (video playback or audio function) has to be switched off
by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported.
CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout.

Cable The P400 has several cabling scenarios, depending on what it connects to: Connections 1 Connection to Another Verifone Terminal.
2 RS-232 Connection Using an External Power Brick. 3 Direct USB Connection. 4 Powered USB Connection. 5 Ethernet Connection with External Power Brick.

WARNING

Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.

Attaching a Cable Connector to the
P400

Before going into each cabling scenario, the cables first have to be attached to the P400. To attach a cable to the terminal, follow steps 1-2 in the Installing or Changing MSAM/uSD Card section to open the compartment door, then attach the 28-pin connector of the cable to the terminal. Slide back compartment cover and tighten the captive screw as shown in the Figure 4 - C.

A

B

C

1 2

1 2

Figure 4

Using the 28-Pin Connector

Connection to Another Verifone
Terminal

The P400 can be powered by another Verifone terminal in two ways:
� Serial Connection � USB Connection

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P400/P400 PLUS INSTALLATION GUIDE

SETUP Cable Connections
Serial Connection
� Configuration 1 - P400 to V200c
Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-03601-A) to P400, then insert the other end of the cable to the multicommunication port of V200c. There is a minimum power requirement for the terminal, currently specified at 5.2 W.

Figure 5

Connecting to V200c

� Configuration 2 - P400 to VX 520

Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-03601-A) to P400, then insert the other end of the cable to the RS-232 port of VX 520.

RS232 ETH

NOTE

Figure 6

Connecting to VX 520 via Serial Connection

To ensure that power consumption of P400 is within the limits of the VX 520 port power, the following limitations must apply:

� Media playback is not allowed. � Reduce Audio volume by adjusting the volume bar through the System Mode.

P400/P400 PLUS INSTALLATION GUIDE

17

SETUP Cable Connections

Reduce audio volume to the position similar below:
Change Volume Volume

Volume Bar Position

Figure 7

Suggested Position of Volume Bar

� Configuration 3 - P400 Plus to VX 520

In order for the P400 Plus (also applicable to P400) to support full-feature without any limitation, it is required to power the PINpad with an external power supply.

RS-232

RS-232

Figure 8

Powering PINpad with External Power Supply

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P400/P400 PLUS INSTALLATION GUIDE

SETUP Cable Connections
USB Connection
� Configuration 1 - P400 to V200c
P400 can be powered by V200c via the USB port. Connect the USB cable CBL282-038-xx-A directly to the USB1 (USB Vertical Type A) port of V200c.

NOTE

Figure 9

Connecting to V200c via USB

Do not connect to USB0 via MOD10 port of V200c through splitter cable to power up the unit as the current limit is set to only 500 mA.

� Configuration 2 - P400 to V200c
P400 can be powered via the V200c multi-communication port of V200c, which also supports USB connectivity. Insert the USB cable CBL435-002-01-A directly to the multi-communication port of V200c.

Figure 10 Connecting to V200c via Serial

P400/P400 PLUS INSTALLATION GUIDE

19

SETUP Cable Connections

RS-232 Connection Using an External Power Brick

A special dongle cable is used, where one end of the cable plugs into the P400 while the other end terminates in a DB-9 connector housing. On the housing, a DC jack is provided to connect to an external power brick. This is a generic cable for all RS232-based hosts (VPN - CBL282-031-XX-A).

Figure 11 Connecting to RS232-Based Host
Direct USB Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB Connection environments. For this cable option, the host end has a molded housing which
exposes the standard USB plug.

Figure 12 Connecting to USB-Based Host

20

P400/P400 PLUS INSTALLATION GUIDE

SETUP Cable Connections

Powered USB Connection

A PoweredUSB cable allows for devices to obtain power through their USB host instead of requiring an independent power supply or external AC adapter. Connect the cable (VPN - CBL282-033-01-A) to the P400 and plug the male USB connector into the corresponding USB port of the connecting device.

NOTE

Figure 13 Connecting to USB-Based Host via PoweredUSB.
There are two variants of PoweredUSB, one with 12 V DC output and another with 24 V DC. The P400 only supports 12 V DC option.

WARNING

Incorrect power sequence may degrade the SoC Host port.

Ethernet Connection with
External Power Brick

To connect the terminal to other devices via Ethernet, use the cable with a junction box that provides a standard RJ-45 LAN socket, a mini-USB port, and a standard DC jack for an external power connection.
The junction box comes in these configurations:

Cable
Ethernet with RS232

Configuration
Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket & DC-in jack

Part Number
CBL282-006-01-B

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21

SETUP Smart Card Reader

Cable
Ethernet and MiniUSB option
Ethernet with RS232 and USB option

Configuration
Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack
Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB, type A USB & DC-in jack

Part Number
CBL435-005-02-A
CBL435-044-01-A

The figure below shows the connections available on the external power brick.

RS-232

Figure 14 Available Connections on the External Power Brick
Smart Card The smart card transaction procedure can vary depending on the application. Reader Verify the proper procedure with your application provider before performing a
smart card transaction.

Figure 15 Using the Smart Card Reader

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P400/P400 PLUS INSTALLATION GUIDE

SETUP Magnetic Stripe Card Reader Use
Conducting a Smart To conduct a smart card transaction:
Card Transaction 1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3 Remove the card when the display indicates the transaction is completed.
CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.
Magnetic Stripe The P400 has a magnetic card reader that uses a triple track stripe reader. This Card Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating
environments.

Figure 16 Using the Magnetic Stripe Card Reader

Conducting a Credit/ Debit Card
Transaction

To conduct a credit or debit card transaction:
1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader.

P400/P400 PLUS INSTALLATION GUIDE

23

SETUP Contactless Transactions
Contactless The P400 supports contactless transactions through an integrated contactless Transactions module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.

Figure 17 Contactless Transaction

Performing Contactless Transactions

To perform a contactless smart card transaction:
1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display where the contactless logo appears.

2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.

See Contactless Considerations for more information.

Optional These accessories can be used to further enhance the device's functionality. See Accessories Accessories and Documentation for additional information.

Privacy Shield The privacy shield is used to hide the keys when entering user password in a
transaction. Two types of privacy shields can be used:

24

P400/P400 PLUS INSTALLATION GUIDE

SETUP Optional Accessories
� Standard Type - This privacy shield is PCI-compliant. This must be used when
P400 is not mounted on a swivel stand.

NOTE

Figure 18 Standard Type Privacy Shield
Failure to use the privacy shield in PCI-compliant manner will void PCI compliance for the affected device.
� Half-height type - This privacy shield is not PCI-compliant. This may only be
used when P400 is mounted on a swivel stand.

Figure 19 Half-height Type Privacy Shield

P400/P400 PLUS INSTALLATION GUIDE

25

SETUP Optional Accessories

Installing the Privacy Shield

To install a privacy shield:
1 Align the hooks on the privacy shield with the corresponding slots beside the
keypad on the terminal.

2 Once the hooks are in place, gently push down on the privacy shield until it
snaps into place.

Stylus and Holder A stylus with holder can be attached to P400 and used as an alternative device
input method.

Attaching the Stylus Holder

To attach the stylus:
1 Align the stylus holder's screw holes with those found on the back of
the terminal.

2 Screw the holder onto the back of the terminal.

Mounting Plate This accessory is used to mount P400 to vertical or inclined surfaces.

Attaching a Mounting Plate to P400

To attach a mounting plate to P400:
1 Align the screw holes at the back of the terminal with the corresponding
screws on the mounting plate (this can be done with or without the stylus holder attached).

2 Screw the mounting plate in place, keeping the terminal aligned.

Mounting P400 with Mounting Plate to a Wall or Flat Surface

To mount the terminal to a wall or flat surface:
1 Ensure the mounting plate is attached to the terminal.
2 Attach three M3 screws (not included in P400 package) to the desired surface.
Make sure that they are aligned with the slots on top and at the bottom of the mounting plate.

3 Secure the terminal with the mounting plate in place by aligning the holes to
the M3 screws then sliding the entire assembly into place.

4 Slide the terminal down to secure it to the mounting plate. To remove the
terminal, slide the terminal up and pull away from the mounting plate.

Mounting P400 to a Flat Surface (Without
a Mounting Plate)

To mount the terminal to a flat surface:
1 Align the terminal's footers to the holes on the mounting plate. 2 Fit the footers of the terminal into the footer holes.

3 Screw the mounting plate in place.

NOTE

Customized plates must have four recessed areas big enough to fit the footers of the terminal. This ensures that there is no gap between the terminal and mounting plate.

26

P400/P400 PLUS INSTALLATION GUIDE

SETUP Periodic Inspection

Mounting P400 with Mounting Plate to a
Vertical Bracket

To mount the terminal with a mounting plate to a vertical bracket:
1 Ensure the mounting plate is attached to the terminal.
2 Align the three screw holes of the mounting plate with the vertical bracket
holes.

3 Screw the vertical bracket in place.

Mounting Considerations
Avoid having metallic objects in proximity to the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat mounting plate.

CAUTION
An enclosed metal frame or mount may negatively affect CTLS performance.

Periodic Periodically inspect the terminal for possible tampering. Signs of tampering may Inspection include:
� Wires protruding from the device. � Foreign objects inserted into the smart card or mag stripe slot. � Signs of damage to the tamper-evident label. � Warning message on the device display.

NOTE

If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.

P400/P400 PLUS INSTALLATION GUIDE

27

SETUP Periodic Inspection

28

P400/P400 PLUS INSTALLATION GUIDE

CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions, and other specifications of the P400 device.

Unit Power P400 and P400 Plus devices have the following power requirements:

Requirements
� Full capabilities:

7-12 V DC, 1 A

� Reduced capabilities (USB powered): 5 V DC, 500 mA

Temperature

� Operating temperature: � Storage temperature:

0� to 40� C (32� to 104� F) -20� to 60� C (-4� to 140� F)

Humidity � Relative humidity:

5% to 90% (RH non-condensing)

External Dimensions

� Length: � Width: � Depth:

Weight � Unit weight:

166.70 mm (6.56 in) 79.60 mm (3.13 in) 42.30 mm (1.67 in)
274 g (9.66 oz)

Processor � ARM Cortex A9 32-bit processor

Display � 3.5" portrait mode transmissive TFT
320 (RGB) x 480 (HVGA)

Magnetic Card Reader

� Triple track (tracks 1, 2, 3), high coercivity, bi-directional

Primary Smart Card

� ISO 7816-3, 1.8 V, 3 V, 5 V � Synchronous and Asynchronous cards � EMV Approved

P400/P400 PLUS INSTALLATION GUIDE

29

SPECIFICATIONS SAM Card Reader

SAM Card Reader

� Two Security Access Modules (SAMs)

Security

� 3DES encryption, Master/Session and DUKPT key management � VeriShield file authentication � PCI PED 4.0 approved

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P400/P400 PLUS INSTALLATION GUIDE

CHAPTER 4

Troubleshooting Guidelines

This chapter lists typical malfunctions that may occur while operating a P400 device and the appropriate corrective action. If the problem persists � even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.

NOTE

The P400 device uses a tamper-evident case and contains no user-serviceable

parts. Do not, under any circumstance, attempt to disassemble the unit. Perform

only those adjustments or repairs specified in this guide. For all other services,

contact your local Verifone service provider. Service conducted by parties other

than authorized Verifone representatives may void any warranty.

Display Panel Use the following steps to check the display panel: Does Not Work 1 Check all the cable connections.
2 Check the controlling device's AC outlet to be sure the outlet is supplying
sufficient power. Substitute the controlling device's power pack with another power pack.
3 The controlling device's application program might not be loaded correctly.
Download the application program and try again.
4 If the problem persists, contact your local Verifone representative.

Keypad Does Not Respond

Use the following steps to check the keypad:
1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.

2 If the problem persists, contact your local Verifone representative.

Transactions There are several possible reasons why the unit may not be processing Fail to Process transactions. Use the following steps to troubleshoot failures.

Check Magnetic Card Reader
� Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
� Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader
Use).
� Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.

P400/P400 PLUS INSTALLATION GUIDE

31

TROUBLESHOOTING GUIDELINES Transactions Fail to Process
� If the problem persists, contact your local Verifone representative.
Check Smart Card Reader
� Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
� Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader
Use).
� Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see MSAM/uSD Cards).
� If the problem persists, contact your local Verifone representative.

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P400/P400 PLUS INSTALLATION GUIDE

CHAPTER 5

Service and Support

Maintenance The P400 device has no user-serviceable parts. Unless otherwise instructed, do and Cleaning not, under any circumstances, attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation).

CAUTION

Never use thinner, trichloroethylene, or ketone-based solvents � they can deteriorate plastic or rubber parts.
Because the P400 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.

Service Returns For P400 equipment failures that cannot be resolved by your help desk or service
department, contact one of the following hotlines for product service and repair information:
� USA � Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
� International � Contact your Verifone representative
Before returning P400 unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more P400 for repair or replacement (U.S. customers only).

NOTE

International customers, please contact your local Verifone representative for assistance with your service, return, or replacement.

1 Gather the following information from the printed labels on the bottom of each
P400 device to be returned:
� Product ID, including the model and part number. For example,
"M180-08x-xx-xxx-x"
� Serial number (S/N xxx-xxx-xxx)
2 Obtain the MRA number(s) by completing one of the following:

P400/P400 PLUS INSTALLATION GUIDE

33

SERVICE AND SUPPORT Service Returns

NOTE

� Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
� Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.�8 P.M., Eastern Time.
� Give the MRA representative the information you gathered in Step 1. � Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
contact-us.
� Address the Subject box to "Verifone MRA Dept." � Reference the model and part number in the Note box.
One MRA number must be issued for each P400 unit you return to Verifone, even if you are returning several of the same model.

3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
� Assigned MRA number(s). � The serial number assigned to the P400 device (located at the bottom of
the unit.
� Shipping documentation, such as air bill numbers, used to trace the
shipment.
� Model(s) returned (model numbers are located on the bottom of the unit).
Decommissioning/ The decommissioning procedure applies to P200 and P400 series PCI PTS Removal from version 4.x POI-approved devices. Service

NOTE

Failure to use this decommission procedure causes non-compliance to the PCI PTS POI Modular Security Requirements version 4.0 approval of the device.

To securely decommission the device:
1 Prepare your tool -- a #8 Phillips head screwdriver is necessary.
2 Ensure that the device is disconnected from power and any other cables.
3 Turn the device face down, exposing the rear of the device.
4 Using the Phillips head screwdriver, remove each of the eight screws. Four of
the screws (screw numbers 3, 4, 5, and 6) are covered by the rear cable cover. You must remove the cable cover to access these screws.

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P400/P400 PLUS INSTALLATION GUIDE

SERVICE AND SUPPORT Accessories and Documentation
Screw #4 is covered by a tamper-evident security label. Push the screwdriver through this label to access the screw.

 


1 2

 


 

Figure 20 P400 Bottom
5 Once all the identified screws have been removed, carefully separate the top
housing plastics from the bottom 1mm, then pinch the top and bottom housing back together ensuring proper fit.
6 Reinsert all of the screws previously removed. Tighten each screw completely.
7 Insert the power cable and power up the device.
8 Turn the device face up showing the display and keypad. Verify that the unit is
in an "Active Tamper." You should see the *TAMPER* message displayed on the screen.
Accessories and Verifone produces accessories and documentation for the P400. When ordering, Documentation please refer to the part number in the left column.
� Verifone Online Store at www.estore.verifone.com � USA � Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
� International � Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
CBL280-025-02-A USB Cable 4.1 m

P400/P400 PLUS INSTALLATION GUIDE

35

SERVICE AND SUPPORT Accessories and Documentation

CBL282-045-XX-A CBL282-038-XX-A CBL282-033-01-A
CBL282-031-XX-A CBL282-036-XX-A CBL282-006-01-B CBL435-002-01-A CBL435-005-02-A CBL435-044-01-A

USB cable (as Device). Powered from +9 V/1 A DC adaptor USB cable (as Device). Powered from +5 V USB Host. Powered USB cable (as Device). Powered from +12 V PUSB Host RS-232 cable (DB9). Powered from +12 V DC adaptor. RS-232 cable (RJ45). Powered from Countertop (+12 V). Cable, VX 820 Ethernet/RS232, Dongle 1.0 m USB cable 2.65 m, connect to P400 to MOD10 port of V200c. P400/P200 Ethernet and Mini-USB Dongle P400/P200 USB/Ethernet/RS232, Dongle Cable 1.0 m

Power Supply

PWR435-001-01-A PWR435-001-02-A PWR435-001-03-A PWR435-001-05-A PWR435-001-06-A PWR435-001-07-A

DC power pack (US) DC power pack (UK) DC power pack (EU) DC power pack (Brazil) DC power pack (Australia) DC power pack (South Africa)

Privacy Shield

PPL435-007-01-A PPL435-013-01-A

Standard privacy shield Half-height privacy shield

Mounting Plate PPL435-009-01-A

Optional mounting plate

Stylus Pen PPL435-010-01-A

Stylus Holder PPL435-008-01-A

Cleaning Kit 02746-01

Verifone Cleaning Kit

Documentation

DOC435-001-EN DOC435-002-EN DOC435-004-EN DOC000-020-EN-A DOC000-021-EN-A DOC435-005-EN-A DOC435-007-EN-A

P400 and P400 Plus Certifications and Regulations P400 Quick Installation Guide P200/P400 Reference Guide Engage Low-Profile Privacy Shield Quick Installation Guide Engage Standard Privacy Shield Quick Installation Guide P200/P400 Mounting Adapter Quick Installation Guide P400 Stylus Quick Installation Guide

36

P400/P400 PLUS INSTALLATION GUIDE

SERVICE AND SUPPORT Accessories and Documentation

P400/P400 PLUS INSTALLATION GUIDE

37

SERVICE AND SUPPORT Accessories and Documentation

38

P400/P400 PLUS INSTALLATION GUIDE

APPENDIX A

Caution and Products with UL/cUL certification should include French translations of Caution Warning and Warning notices. The following table lists all notices found in the document,
Messages their location, and the equivalent French translations.

Table 4 Notice
Warning Caution Caution Warning
Caution

Caution and Warning Messages

Chapter Page English Text

Setup

page For safety, do not string cables or 11 cords across a walkway.

Setup Setup Setup
Setup

page 11
page 12, page 12
page 13

This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.
Using an enclosed metal frame or mount may negatively affect contactless performance.
Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors).
This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.

French Text
Par mesure de s�curit�, ne pas les c�bles de cha�ne ou de cordons � travers une passerelle.
Cet appareil n'est pas �tanche ou � la poussi�re, et est destin� � une utilisation en int�rieur. Tout dommage � l'unit� de l'exposition � la pluie ou � la poussi�re peut annuler la garantie.
L'utilisation d'un cadre m�tallique ferm� ou de montage peut affecter n�gativement contact performance.
Du fait d'un risque d'�lectrocution ou d'une d�t�rioration du terminal, ne pas utiliser cet �quipement pr�s d'une source d'eau, par exemple pr�s d'une baignoire, d'un lavabo, d'un �vier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou � proximit� d'une piscine. De m�me, �viter d'utiliser ce produit lors des orages provoquant des coupures �lectriques.�viter de placer le terminal � proximit� d'appareils �lectriques ou autres unit�s pouvant entra�ner des fluctuations de tension importantes ou des interf�rences �lectriques, tels que les climatiseurs, enseignes au n�on, dispositifs de s�curit� � haute fr�quence ou �quipements �lectriques.
Cet appareil est un produit s�r et toute manipulation peut l'amener � cesser de fonctionner ou fonctionner de mani�re non s�curis�e.

P400/P400 PLUS INSTALLATION GUIDE

39

Caution and Warning Messages

Table 4 Notice
Warning
Caution Caution Caution Warning
Caution

Caution and Warning Messages (continued)

Chapter Page English Text

Setup
Setup Setup Setup Setup Setup

page 14
page 14
page 15
page 15
page 16
page 23

Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminalspecific warnings.
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.

French Text
Ne pas utiliser un appareil qui a �t� alt�r� ou endommag�. Cet appareil est �quip� d'�tiquette d'inviolabilit�. Si une �tiquette ou d'un composant semble �tre endommag�, en aviser imm�diatement la compagnie maritime et votre repr�sentant Verifone ou prestataire de services.
Respecter les pr�cautions standard dans la manipulation d'appareils sensibles aux d�charges �lectrostatiques. Les d�charges �lectrostatiques peuvent endommager le mat�riel. Verifone recommande d'utiliser un bracelet anti-statique � la terre.
�teignez ou d�branchez le terminal pour connecter ou d�connecter le dispositif pour �viter la corruption de la m�moire de l'appareil et la perte de donn�es. Reportezvous aux instructions de l'appareil de contr�le pour tous les avertissements sp�cifiques au terminal.

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P400/P400 PLUS INSTALLATION GUIDE

Caution and Warning Messages

Table 4 Notice
Warning
Caution

Caution and Warning Messages (continued)

Chapter Page English Text

Setup
Service and
Support

page 21
page 33

Incorrect power sequence may degrade the SoC Host port.
Never use thinner, trichloroethylene, or ketonebased solvents � they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.

French Text
N'utilisez jamais de diluant, le trichlor�thyl�ne ou des solvants c�toniques - ils peuvent d�t�riorer les pi�ces en plastique ou en caoutchouc. Parce que cet appareil peut �tre endommag� par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'�cran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil.

P400/P400 PLUS INSTALLATION GUIDE

41

Caution and Warning Messages

42

P400/P400 PLUS INSTALLATION GUIDE

Verifone, Inc. 1-800-Verifone www.verifone.com
P400/P400 Plus
Installation Guide
Verifone Part Number DOC435-003-EN-C, Revision C