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Workcloud Communication: Voice Client Support & Downloads | Zebra
The WFC Voice client now supports the BlueParrott M300-XT Bluetooth Headset button for accepting, rejecting, ... semi-automated, and direct manual strategies. WFC-Voice offers ability to customize the user experience from client home screen, call initiation/reception, and during calls - providing users single-button access to key PBX ...
BlueParrott M300-XT Headset Button support The WFC Voice client now supports the BlueParrott M300-XT Bluetooth Headset button for accepting, rejecting, ending calls as well as triggering voice commands. Resolved Issues • Usage Notes • The WFC Voice client APK can be found on the Zebra Software Licensing Portal. Refer to your Zebra
WFC Voice Client Version 9.0.21110 Release Notes - Jun 2021 Highlights Release 9.0.21110 offers · Hunt Group feature support for Cisco Unified Communications Manager (CUCM) PBX · Improved integration with Imprivata Mobile Device Access (MDA) client · BlueParrott M300-XT Headset Button support · Google Background Location Policy Support · Maintenance Updates Device Support No new devices are supported with this release. The complete device list is below. Note that the WFC Voice client may only be used on supported Zebra VoIP approved devices. EC30 EC50 EC55 MC22001 MC27001 MC3300 MC3300x MC40 MC93 TC211 TC261 TC51 TC52 TC52x TC56 TC57 TC57x TC70 TC70x TC72 TC75 TC75x TC77 TC8000 TC8300 WT6000 Note: 1. Zebra Professional Series Devices require Zebra Mobility DNA (MDNA) license to run WFC Voice client (in addition to the WFC Voice License). For more information on Zebra MDNA Licensing, click here. New in WFC Voice Client v9.0.21110 Hunt Group feature support for Cisco CUCM PBX The WFC Voice client now supports the Hunt Group feature of the Cisco Unified Communications Manager (CUCM) PBX. This feature has been tested with CUCM PBX Release 11.5. Improved integration with Imprivata Mobile Device Access (MDA) client The WFC Voice Client provides Improved integration with Imprivata Mobile Device Access (MDA) client when device is locked. It allows user to answer the call, end the call and perform other functions when device is locked with MDA client. ZEBRA TECHNOLOGIES 1 Google Background Location Policy Support The WFC Voice Client implements the user notification required to be displayed when background location permission is enabled to support Bluetooth Low Energy (BLE) Headsets. BlueParrott M300-XT Headset Button support The WFC Voice client now supports the BlueParrott M300-XT Bluetooth Headset button for accepting, rejecting, ending calls as well as triggering voice commands. Resolved Issues · None Usage Notes · The WFC Voice client APK can be found on the Zebra Software Licensing Portal. Refer to your Zebra Welcome email for details on access to the portal. · Note that existing customers may not see the APKs for 9.0.20306 or later when accessing the portal. Existing 9.x customers upgrading to 9.0.20306 or later from a previous version must contact Zebra to enable the migration of their current licenses to AID-free licensing. · When installing WFC Voice client on Android 11, Grant "Allow all the time" permission by clicking on 'Allow in settings' link when location permission is asked. See attached screenshot. · The latest version of the WorkForce Connect Voice Client application, comes with a Video on Device version "5.3.0.1020" which can be downloaded via the licensing portal, and pushed to devices replacing the existing version of VOD. Video on Device can be used straight after installation. · Starting with version 9.0.20306, WFC Voice clients are licensed with Feature-based licensing. For customers with the Profile Manager/Extension Manager, licensing will happen automatically. For other customers, licensing requires the use of a token, which is communicated to the customer after purchase in the Zebra Welcome email. The token must then be enabled in the WFC Voice client, which can be achieved via multiple methods: · Send an intent with the token · Include the token in the <license_key> XML attribute in the WFConnect.xml file · Scan a QR code provided by Zebra ZEBRA TECHNOLOGIES 2 Licensing notes: · Existing 9.x customers upgrading to 9.0.20306 or later from a previous version must contact Zebra to enable the migration of their current licenses to AID-free licensing. · Licenses for the WFC Voice Client 9.x may include a 30-day grace period. The client will display the expiration date including the 30-day grace period, but any renewals will be based off the actual expiration date. Refer to your Zebra Welcome email for your actual expiration date. · IMPORTANT: The WFC Voice Client no longer accesses the Flexera licensing system. Instead, a Zebra provisioning server is accessed by the client for AID-free licenses. The customer firewall must allow access to this server at "wfc-provisioning1.pttpro.zebra.com", port 443. · The WFC Voice Client 9.x for Android supports the following languages: · English · German · Spanish (Spain) · French (Canada) · French (France) · Italian · Dutch · Russian Known Issues · None Important Links · The following guides can be found at https://www.zebra.com/us/en/support-downloads/software/productivityapps/voice-client.html: o Workforce Connect Voice Client 9.x Administrator Guides for each PBX type Administrator guides contain configuration for PBXs and the WFC client, as well as installation instructions. o WFC Voice Licensing Guide for 9.0.20306 and Later o WFC Voice Client Configuration Guide for StageNow o WFC Voice Client Configuration Guide for Mobile Device Managers o Workforce Connect Voice Client Quick Start Guide o Workforce Connect Voice Client Programmer's Guide o Best Practices guides for wireless networks About WFC Voice Client Workforce Connect Voice (WFC-Voice) client is an installable software package that operates on Zebra mobile computing platforms (refer to device compatibility list). WFC-Voice client increases the value and return on investment of the Zebra mobile computer by providing high performing, fully customize-able telephony experience ZEBRA TECHNOLOGIES 3 when connected to supported IP SIP Call Managers (PBXs). PBX features normally only found on wired desksets are now provided to wireless mobile computer users dramatically increasing both user experience and business value. WFC-Voice client naturally becomes part of the user's everyday workflow while integrating seamlessly on the Zebra mobile computer. WFC-Voice client is simple to deploy, configure and customize through Mobile Device Management (MDMs), semi-automated, and direct manual strategies. WFC-Voice offers ability to customize the user experience from client home screen, call initiation/reception, and during calls - providing users single-button access to key PBX features allowing maximum efficiency, natural screen layouts and visualizations (design, color, icons, etc). Customers have the ability to manage the "look and feel" of every screen. The WFC-Voice client v9.0 provides a new UI and additional features, such as Voice Dialing and Music on Hold. In addition, it contains client-side support for profile management. WFC Voice Client v9 Release History Release 9.0.20407 offers · BlueParrott Headset Button support · Alcatel PBX Support · Voice command Support for French Canadian - BETA · Maintenance Updates Release 9.0.20306 offers · Mitel MiVoice 5000 support · Feature-based licensing Release 9.0.20207 offers · Configurable Sign Out Option · User friendly department name display with Profile Manager · Ability to download ringtones, contact pictures from Extension Manager · Integration with WFC Provisioning Service · Maintenance Updates Release 9.0.20103 offers · Enhancements to Voice Command handling · Enhancements to Transfer On Hook handling · Enhancements to Group View Mode for contacts · Display of user information from Extension Manager · Android 10 support · Maintenance Updates Release 9.0.19409 offers · Voice Client toggle to Profile Client log-in · WFC Voice and PTT Pro Nav Bar client toggle · OPUS Codec support · Blind Transfer Hang-up/End Call support · Security Enhancements · Maintenance Updates Release 9.0.19307 offers · Support for Zebra EC30, TC8300, MC93 devices ZEBRA TECHNOLOGIES 4 · Contact list features · Configurable bottom navigation bar (tab order) · CUCM feature additions · Headless mode support for Profile Client · International Language Support · Security Enhancements · Maintenance Updates Release 9.0.19108 offers · Integration with Asterisk, Avaya Aura, Avaya IP Office, Cisco CUCM, Cisco CME, Mitel PBXs · Rauland Responder 5 integration · Advanced PBX calling features such as call park, calling forwarding, and call hold · Client side support for profile management · Configurable home screen and buttons · Configuration via GUI, MDM, StageNow, and WFC Voice intents · Features new for 9.0, such as Voice Dialing, Music on Hold, Application State Change notifications · Zebra Licensing control · Maintenance Updates ZEBRA TECHNOLOGIES 5