Oltenic

Use Your Robot with the Ultenic APP

To enjoy all available features, it is recommended to control your robot via the Ultenic APP.

IMPORTANT TIPS:

• Make sure the robot is on and has enough power.
• Make sure your mobile device is connected to a 2.4GHz WiFi. If your router is a dual-band router, please select the 2.4GHz network.
• Make sure you've entered the correct WiFi name and password when connecting. Avoid using an emoji or special characters or symbols in your WiFi name and password. It's not recommended to use a VPN (Virtual Private Network) or Proxy Server.
• Make sure the robot and your mobile device are close to the router when connecting.

APP Downloading and Installation

Search for Ultenic Home from App Store™ or Google Play™, or scan the QR code below to download and install the application.

[QR Code for APP Download]

Note: Google Play™ is a trademark of Google Inc., and App Store™ is a trademark of Apple Inc.

WiFi Connection

Steps for Connecting to WiFi:

1. Launch the APP, register an account with a valid email address at your first use, then log in.

Description of APP screens:

• Registration Screen: Fields for email address, password, nickname. A button to proceed. Options to receive product updates and agree to terms of use and privacy policy.
• Device Selection Screen: Option to select the purchased device, e.g., "United States of American (1)".
• Network Configuration Mode Screen: Options like "Smart cleaning", "Healthy life", "Smart home appliances".

2. Add device and select the model of your robot.

3. Press and hold the [power symbol] and [Wi-Fi indicator] buttons for 5 seconds until the indicator is flashing to enter the network configuration.

Note: For a successful connection, please allow the APP to use your WLAN & Cellular Data when running it.

Continuing WiFi Connection:

4. Select the same router's WiFi and enter the correct password.

5. Go to Settings and WLAN list to connect to the robot's hotspot "Ultenic-XXXX”.

6. Go back to Ultenic APP and complete the WiFi connection.

Description of APP screens:

• Add Wi-Fi Network Screen: Shows Wi-Fi networks, prompts to select the router's network and enter the password. Notes that the app supports only 2.4GHz Wi-Fi channels.
• Connecting Screen: Displays connection progress (e.g., 39%) and status updates like "Searching for the device", "Device already registered to cloud", "Device initialization".
• Completed Screen: Indicates successful connection.

Distribution network instructions:

• Please ensure the WiFi password is entered correctly.
• Confirm the WiFi is 2.4G; if the router is dual-band, set the SSID names for 2.4G and 5G separately.
• Check if the router has MAC address filtering set, or if the number of assigned IP addresses is full.
• Try to avoid network rush hours (18:00 to 23:00) for the first time binding.
• Contact customer service at support@ultenic.com if binding is not successful.

Control the Robot with Amazon Alexa

IMPORTANT TIPS:

• Make sure the robot has enough power and the Power Switch is pressed to ON.
• You have connected the robot to the Ultenic APP.
• Make sure you've installed the Alexa APP on your mobile device.
• Make sure the WiFi connection is stable.

Step 1:

Log in to the Alexa APP with your Amazon account, tap the [menu icon] on the upper left corner of the homepage, then select Skills & Games.

Step 2:

Search and select Ultenic Home, then enable it by tapping ENABLE TO USE.

Step 3:

Enter the email address and password for logging into the Ultenic APP, then tap Authorize to continue.

Step 4:

Tap Done to close the page, then tap DISCOVER DEVICES to discover the robot which has been connected in Ultenic APP.

Step 5:

After the robot is discovered, please tap CHOOSE DEVICE to set up your device.

Step 6:

Tap the [microphone icon] and allow Alexa APP to access the microphone of your mobile device.

You can then say the following voice commands to your mobile device; the robot will respond accordingly:

• "Alexa, turn on the robot (or your robot's name if you changed the device name)."
• "Alexa, turn off the robot."

Note: If you have an Echo device at hand, please follow the steps below to make it available for voice commands:

• Log in to your Echo device with the same Amazon account for logging into Alexa APP.
• Tap Devices on the bottom, then tap Echo & Alexa to show your Echo device. Then you can speak the voice commands mentioned above, and the robot will respond accordingly as well.

Control the Robot with Google Assistant

IMPORTANT TIPS:

• Make sure the robot has enough power and the Power Switch of the robot is pressed to ON.
• You have connected the robot to Ultenic APP.
• Make sure you've installed Google Home APP on your mobile device.
• Make sure the WiFi connection is stable.

Step 1:

Launch Google Home APP, then follow the in-app instructions to set up your Google account.

Step 2:

Tap Settings on the main page, then scroll down to the bottom to tap Works with Google.

Step 3:

Tap the [menu icon] on the upper right corner, then search and select Ultenic Home.

Step 4:

Enter the email address and password for logging in to Ultenic APP.

Step 5:

Tap Link Now and Authorize; it will show you Ultenic Home is linked.

Step 6:

Follow the instructions to set up the device to finish the settings.

Step 7:

Tap the [microphone icon] and allow Google Home to access the microphone on your mobile device.

Then you can say the following voice commands to your mobile device, and the robot will respond accordingly:

• "OK Google, turn on the robot (or your robot's name if you changed the device name)."
• "OK Google, turn off the robot."
• "OK Google, robot go home."

Note: If you have a Google Home Speaker at hand, please follow the steps below to make it available for voice commands:

• Plug your Google Home Speaker into the socket.
• Tap + on the upper left corner of the main page, then select Set up device.
• Tap Set up new devices, then tap Next to look for devices.
• Follow the instructions of Google Home APP to connect your Google Home Speaker to WiFi.

Then you can speak the voice commands mentioned above, and the robot will respond accordingly as well.

Troubleshooting Guide

Q1. Why cannot the robot connect to WiFi?

• Make sure you've entered the right password.
• Keep the robot, mobile device, and your router as close as possible.
• Make sure you selected a 2.4GHz WiFi; the 5GHz band is not supported.

Q2. Why does the robot show that it's offline?

• Make sure you have switched on the robot and check the network connection of your mobile device.

Q3. Why cannot I control the robot with Alexa?

• Please check the network connection of your mobile device.
• Make sure you've connected the robot to Ultenic APP.
• Make sure you've enabled “Ultenic Home” Skill in Alexa APP.
• Make sure your robot has been discovered in Alexa APP.
• Make sure you are using correct Alexa voice-commands.

Q4. Why cannot I control the robot with Google Assistant?

• Please check the network connection of your mobile device.
• Make sure you've connected the robot to Ultenic APP.
• Make sure you've initiated the “Ultenic Home” action in Google Home APP.
• Make sure your robot has been discovered in Google Home APP.
• Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake-up words “OK Google" or "Hi Google”.

Q5. How many robots can I connect to the same account?

There is no limitation on the number of robots.

Q6. How many accounts can I share the robot with?

There is no limitation on the number of accounts.

Customer Service

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Company Address: ULTIMATE UK LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ