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for desk phone - Plantronics

Contents Overview 3 Headset overview 3 Base overview 4 Accessorie

for desk phone - Poly

Voyager 4210/4220 Office - Poly

Connect one end of the telephone interface cable to the back of the base. • Disconnect the handset coil cord from the base of the desk phone and re-connect it to ...

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PLANTRONICS + POLYCOM. NOW TOGETHER AS
Voyager 4210/4220 Office
for desk phone
User Guide

Contents
Overview 3 Headset overview 3 Base overview 4 Accessories 4
Hook up system 5 Desk phone setup details 5 Position Your Base 7
Pair 8 Pair again to base 8 Pair to mobile device 8 Pair mode 8
Fit and charge 9 Wear on the right or left 9 Charge 9 Check headset battery status 9
Load software 10 The Basics 11
Power on your headset 11 Adjust volume 11 Make, answer, end calls 11 More Features 13 Play or pause audio 13 Voice assistant (smartphone feature) 13 Enable and use Amazon Alexa (smartphone feature) 13 Enable Tile 13 Online indicator 13 Corded mode (audio over USB) 13 Troubleshooting 15 Headset 15 Desk phone 16 Support 17
2

Overview
Headset overview
Amazon Alexa*

Siri Google AssistantTM

:02

1x 2x 3x

LEDs

Mute/unmute

Alexa

Smartphone feature: Voice assistant (requires app) Power Bluetooth� pairing

Charge port

Volume Call Siri�, Google Smartphone feature: Default voice assistant AssistantTM Play/pause**

Next track**

Previous track**
NOTE **Functionality varies by application. May not function with web-based apps.

Be safe
Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

Base overview

1 23

4 56 7 8 11

9 10

Accessories

1 Desk phone LED 2 Bluetooth LED 3 Charging LED 4 USB port 5 Power jack 6 Handset lifter jack

7 Telephone interface cable jack 8 Headset Bluetooth pairing button 9 Desk phone listening volume 10 Desk phone speaking volume 11 Desk phone configuration switch

1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
4

Hook up system
Using the diagram, connect your headset system.
HEADSET PORT
OR
NO HEADSET PORT

Desk phone setup details

NOTE Base configuration settings

Desk phone Most phones Cisco phones Cisco phones with EHS cable

Setting (on bottom of base) A D A

Choose a desk phone setup A, B, C or D and connect cables. A Desk phone with dedicated headset port

USE

� Connect one end of the telephone interface cable to the back of the base � Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone
5

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls. B Desk phone (standard)
USE
� Connect one end of the telephone interface cable to the back of the base � Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box � Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does not have a dedicated headset port. In this configuration, manually remove the handset on your desk phone and press the call control button on the headset to answer or end calls. C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the bottom of the base, which works for most phones including Cisco phones. D Desk phone + HL10 lifter (sold separately)
6

USE

Position Your Base

IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A.
The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems. NOTE Headset cradle may vary, but function is the same.

Pair

Pair again to base

Your headset comes pre-paired to the base. To pair again:

1 Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

2 Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.
Pairing is successful when you hear "pairing successful" and "base connected" and the display panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base. Pair to mobile device 1 To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and the headset LEDs flash red and blue.

2 Activate Bluetooth on your phone and set it to search for new devices. � iPhone Settings > Bluetooth > On*
� Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device. 3 Select "PLT V4210 Series / PLT V4220 Series."
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Pair mode

Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Fit and charge

Wear on the right or left

To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth. IMPORTANT For true stereo sound, wear the boom on your right side.

Charge

Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The base display's battery icon turns solid blue when charging and turns off when charge is complete. A full charge takes approximately 90 minutes. NOTE You may also charge your headset using a micro-USB cable connected to a power source.

Check headset battery

There are 3 ways to check the headset battery status. Choose:

status � Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or

menu bar to view battery status

� Plantronics Hub for iOS/Android: check the home screen

� Slide and release the Power switch away from the off position. Listen to the voice alert or

observe the headset LEDs.

Headset LED behavior while charging
Off Charging complete Battery high Battery medium Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.

Load software

Plantronics Hub is an invaluable headset tool.
NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.
� Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software. � Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.

Plantronics Hub Call control for softphones
Change headset language Update firmware
Turn features on/off View user guide Battery meter Find MyHeadset
Use Amazon Alexa (requires app) Enable Tile (requires app)

iOS and Android available for some
softphones X X X X X X X X

Windows and Mac X
X X X X X

The Basics

Amazon Alexa*

Siri Google AssistantTM

:02

1x 2x 3x

Power on your headset

To turn on the headset, slide the Power button.

Adjust volume

� Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and down (-) controls.
� Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk phone call, adjust the listening volume.
� Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub. This ringtone alerts you if you are not wearing your headset and a call comes in.

Make, answer, end calls

Make a call (deskphone)

1 Tap the headset call button. The desk phone icon lights up on your base display. You should

hear a dial tone in your headset.

NOTE Press your phone's Headset button or manually remove the handset if you don't have an

HL10 lifter or EHS cable.

TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). "A" works for the majority of desk phones."D" works for Cisco phones. 2 Dial from your desk phone.

End/take a call To answer or end a call, tap the headset Call button. NOTE If you don't have an HL10 lifter or EHS cable, press your phone's Headset the handset when answering a call and hang up when ending a call.

button or remove

Mute
During a call, tap the headset mute button. Tap again to unmute. When mute is on, the LED is solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.

Hold a call To hold an active call or resume a held call: � Press the headset Call button for 2 seconds.
NOTE 2 desk phone calls can be put on hold only from your desk phone.

Switch between calls (flash) To switch between calls: � Press the headset Call button for 2 seconds. NOTE Switching 2 desk phone calls can only be done from your desk phone.
12

More Features

Play or pause audio

Tap the Call button to pause or resume streaming audio. NOTE Functionality varies by application. May not function with web-based apps.

Track selection Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track. NOTE Functionality varies by application. May not function with web-based apps.

Fast forward/rewind Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call rewind. NOTE Functionality varies by application. May not function with web-based apps.

button to

Voice assistant (smartphone feature)

Siri, Google NowTM, Cortana Press and hold the Call button for 2 seconds to activate your smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls. ATTENTION Voice assistant is only active when your headset is out of base range and paired to a smartphone.

Enable and use Amazon Alexa (smartphone feature)

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and more.
NOTE Amazon Alexa isn't available in all languages and countries.

1 Enable Alexa A Pair the headset to your mobile device B Update your Plantronics Hub mobile app (software) if necessary C Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date D From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable E Launch the Amazon Alexa app and follow the instructions to set up your headset
2 Use Alexa A To use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone when Alexa is activated.

Enable Tile

With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a map and ask the Tile community for help. 1 Pair the headset to your mobile device 2 Update your Plantronics Hub mobile app (software) if necessary 3 Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date 4 From Plantronics Hub main menu, choose Apps > Tile > Enable 5 Launch the Tile app and follow the instructions to connect your headset

Online indicator

Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics Hub.

Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

1 Disconnect your Bluetooth USB adapter from your computer 2 Connect your headset directly to your computer with the provided 1.5 m USB cable 3 Power off your headset to use density-friendly corded mode
NOTE Your headset battery charges while in corded mode.
14

Troubleshooting

Headset

I can't hear a dial tone in the headset.

I hear static. The sound is distorted.
I hear echo in the headset.

� Make sure your headset is charged. � Make sure your headset is paired to base. See Pair again to base. � Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default A works for most phones. ATTENTION Use configuration D for Cisco phones. Cisco phones connected with EHS cable use configuration A. � Make sure your desk phone is connected correctly to your base. See Desk phone setup details. � If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone. � If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk phone button to hear a dial tone. � If your base is connected to your handset port, manually remove the handset to hear a dial tone (if you do not have an EHS cable or HL10 lifter). � Make sure your HL10 lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. � Adjust the headset's listening volume. See Adjust volume. � If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust volume.
� Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn't help, your headset is going out of range, move closer to the base. See Position Your Base .
� Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 2. See Adjust volume.
� If your desk phone has a volume control, lower until the distortion disappears.
� If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. See Adjust volume.
� Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone. See Position Your Base.
� Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 2. See Adjust volume.
� If the audio level is too low in this position, increase the headset volume. See Adjust volume.
� If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Desk phone

People I talk to can hear a buzz in the background.

� Move the base further away from your phone. See Position Your Base.
� If the base power supply is plugged into a power strip, plug it into the wall directly.

I can't activate Siri or Google Now on my headset.

Your smartphone's default voice assistant is a mobile-only feature and is not active when your headset is in range of your base. � Ensure that your headset is out of base range � Ensure that the headset is paired to your smartphone � See Voice assistant

I can't activate Alexa on my headset. � Alexa requires one-time setup in Plantronics Hub for iOS/Android. See Enable and use Amazon Alexa.

The handset lifter is installed but does not lift the handset.

� Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Support

NEED MORE HELP?
plantronics.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

� 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
215648-06 02.20