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Snapchat Transparency Report Jan 1, 2020 - June 30, 2020 Table of Contents 2 3 4 5 6 7 8-33 34-41 Introduction How we enforce privacy and safety across our platform About Transparency Reporting History of transparency reports and our approach to safety partnerships Additional Safety and Privacy Resources Resources that explain and inform our policies, actions, and perspectives Account / Content Violations Overview of violations against our community guidelines Expanded Violations Enforcement against child abuse and terrorism on our platform Region Overview Enforcement of our rules by region Account / Content Violations by Country Breakdown of community guideline violations by country Government Requests and DMCA Takedown Notices Data on global government user information and content removal requests, and DMCA copyrighted content takedown notices Table of Contents 1 Introduction At Snap, we contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. We care deeply about the wellbeing of our community and, when building products, we consider the privacy and safety of Snapchatters on the front-end of the design process. We have clear and thorough guidelines that support our mission by fostering the broadest range of self-expression while encouraging Snapchatters to use our services safely every day. Our Community Guidelines prohibit the spread of false information that can cause harm, hate speech, bullying, harassment, illegal activities, sexually explicit content, graphic violence, and much more. Our Transparency Report offers important insight into the violating content we enforce against, governmental requests for Snapchatters' account information, and other legal notifications. For more information about our approach to and resources for safety and privacy, please visit our About Transparency Reporting section. Introduction 2 About Transparency Reporting Throughout this Transparency Report, we highlight how we enforce safety across our platform. Beyond simply reporting our data, here we provide additional context and insight into our safety principles and practices, as well as links to various safety and privacy resources. History of Snap's Transparency Reporting Since 2015, we have produced Transparency Reports which provide important insight into the volume and nature of governmental requests for Snapchatters' account information and other legal notifications. Since November 15, 2015, our policy has been to notify Snapchatters when we receive legal process seeking their account information, with exceptions for cases where we are legally prohibited from doing so, or when we believe there are exceptional circumstances (like child exploitation or an imminent risk of death or bodily injury). In 2020, we have enhanced our Transparency Report to provide insights into the volume and nature of accounts reported on Snapchat for violations of our Terms of Service or Community Guidelines. For more information about our approach to safety and privacy, including how we prioritize wellness, review challenging content, process abuse reports and handle law enforcement data requests, please take a look at our Safety Center, Law Enforcement Guide, Privacy Center, and Terms of Service. Approach to Safety Partnerships Snap is deeply committed to the safety and wellbeing of our community, and our teams, technologies, policies, and partnerships apply safety by design principles to keep Snapchatters safe and informed. Our Safety Advisory Board members also educate, challenge, raise issues, and advise Snap on how to keep the Snapchat community safe. To learn more about our approach to safety partnerships, and general safety principles at Snap, please visit our Safety Center. About Transparencey Reporting 3 Additional Safety and Privacy Resources Snap is committed to developing an ecosystem of safety within our platform. Here are some additional resources that explain and inform our policies, actions, and perspectives on safety and transparency. Safety Center Given that Snap is a platform for 13+ users, we believe it is imperative to inform and engage all users on how to keep the platform safe. With numerous resources, such as our Parent Guide and Community Guidelines, we aim to equip users and their parents with the tools they need to communicate and understand how to be safe on Snapchat. Community Guidelines Our Community Guidelines form the foundation of our principles around safety and are intended to inform users on how to responsibly use Snapchat. We are constantly assessing our guidelines to ensure that we are proactive in keeping Snapchat a safe environment. In-App Reporting While we have safety teams and advanced AI operating 24/7 to keep Snapchat safe, we also rely on our users to report inappropriate behavior. To do so, we offer tools both in-app and online to report users and content that violate our policies. Here for You The well-being and safety of our users are paramount to us at Snap. To provide engaging and high-touch resources for our users, we have developed in-app tools like Here for You, which provides proactive in-app support to Snapchatters who may be experiencing a mental health or emotional crisis. Privacy Center At Snap, we make your privacy a priority. We know your trust is earned every time you use Snapchat, or any of our other products -- that is why we treat your information differently than most other tech companies. Even though our products are constantly evolving, our privacy principles and commitment to privacy remain unchanged. Additional Safety and Privacy Resources 4 Account / Content Violations More than four billion Snaps are created each day using our camera. From January 1, 2020 June 30, 2020, we enforced against 3,872,218 pieces of content, globally, for violations of our Community Guidelines -- which amounts to less than 0.012% of all Story postings. Our teams generally take action on such violations quickly, whether it is to remove Snaps, delete accounts, report information to the National Center for Missing & Exploited Children (NCMEC), or escalate to law enforcement. In the vast majority of cases, we enforce against content within 2 hours of receiving an in-app report. Total H1'20: Content Enforced Content Reports* Content Enforced Unique Accounts Enforced 13,204,971 3,872,218 1,692,859 1 4.5% 2 0.8% 3 0.6% 4 6.1% 5 80.6% 6 2.7% 7 4.7% Chart Key 1 2 3 Reason Harassment and Bullying Hate Speech Impersonation Content Reports* 857,493 229,375 1,459,467 Content Enforced 175,815 31,041 22,435 Unique Accounts Enforced 145,445 26,857 21,510 Turnaround Time** 0.4 0.6 0.1 4 Regulated Goods 520,426 234,527 137,721 0.3 5 Sexually Explicit Content 8,522,585 3,119,948 1,160,881 0.2 6 Spam 552,733 104,523 59,131 0.2 7 Threatening/ Violence/Harm 1,062,892 183,929 141,314 0.5 *The Content Reports reflect alleged violations via our in-app and support inquiries. **Turnaround Time reflects the median time in hours to action on a user report. Account / Content Violations 5 Expanded Violations Child Sexual Exploitation and Abuse The exploitation of any member of our community -- particularly young people -- is totally unacceptable, and prohibited on Snapchat. Preventing, detecting and eliminating abuse on our platform is a priority for us, and we are constantly improving our capabilities for combating this type of illegal activity. Reports of child exploitation are quickly reviewed by our Trust and Safety team, and evidence of this activity results in account termination and reporting to the National Center for Missing & Exploited Children (NCMEC). We provide aroundthe-clock support to international law enforcement agencies who contact us for assistance with cases involving missing or endangered minors. We use PhotoDNA technology to proactively identify and report the uploading of known imagery of child sexual exploitation and abuse, and we report any instances to the authorities. Of the total accounts enforced against for Community Guidelines violations, we removed 2.99% for CSAM takedown. Moreover, Snap proactively deleted 70% of these. Total Account Deletions 47,136 Terrorism Terrorist organizations and hate groups are prohibited from Snapchat and we have no tolerance for content that advocates or advances violent extremism or terrorism. Total Account Deletions <10 Expanded Violations 6 Region Overview This section gives an overview of the enforcement of our rules in a sampling of individual countries. Our Community Guidelines apply to all content on Snapchat and all Snapchatters across the globe, regardless of location. Information for all other countries is available for download via the attached CSV file. Region North America Europe Rest of World Total Content Reports* 5,769,636 3,419,235 4,016,100 13,204,971 Content Enforced 1,804,770 960,761 1,106,687 3,872,218 Unique Accounts Enforced 785,315 386,728 413,272 1,578,985 *The Content Reports reflect alleged violations via our in-app and support inquiries. Country Overview 7 Account / Content Violations by Country Account / Content Violations by Country 8 Australia Account / Content Violations Content Reports* Content Enforced Unique Accounts Enforced Total 184,933 51,675 30,262 H1'20: Content Enforced 1 8.4% 2 1.4% 3 0.9% 4 17.1% 5 61.5% 6 1.8% 7 8.7% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 18,110 4,050 3 Impersonation 25,381 4 Regulated Goods 16,911 5 Sexually Explicit Content 6 Spam 86,672 6,779 7 Threatening/ Violence/Harm 27,030 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 4,334 737 484 8,853 31,793 955 4,519 Unique Accounts Enforced 3,707 655 473 5,175 15,883 745 3,624 Total Account Deletions CSAM 1,038 Account / Content Violations by Country: Australia Terrorism 0 9 Austria Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 46,147 10,165 5,505 H1'20: Content Enforced 1 8.0% 2 1.6% 3 1.2% 4 5.4% 5 75.0% 6 1.5% 7 7.4% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 4,556 1,236 3 Impersonation 6,936 4 Regulated Goods 2,088 5 Sexually Explicit Content 6 Spam 24,826 1,778 7 Threatening/ Violence/Harm 4,727 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 811 166 118 545 7,625 150 750 Unique Accounts Enforced 748 152 112 389 3,385 113 606 Total AaccccoouunnttdDeelelettioionnss CSAM 136 Account / Content Violations by Country: Austria Terrorism 0 10 Belgium Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 61,279 15,945 7,858 H1'20: Content Enforced 1 6.0% 2 1.2% 3 1.4% 4 3.5% 5 77.7% 6 3.7% 7 6.5% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 4,998 1,394 3 Impersonation 11,314 4 Regulated Goods 1,799 5 Sexually Explicit Content 6 Spam 33,656 2,479 7 Threatening/ Violence/Harm 5,639 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 959 185 219 559 12,397 591 1,035 Unique Accounts Enforced 869 153 217 385 5,147 295 792 Total aAccccoouunnttdDeelelettioionnss CSAM 439 Account / Content Violations by Country: Belgium Terrorism 0 111 Brazil Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 63,221 35,996 9,750 H1'20: Content Enforced 1 0.6% 2 0.1% 3 0.1% 4 0.3% 5 96.7% 6 1.6% 7 0.4% Chart Key Reason Content Reports* 1 Harassment and Bullying 755 2 Hate Speech 134 3 Impersonation 4,344 4 Regulated Goods 301 5 Sexually Explicit Content 6 Spam 55,704 1,120 7 Threatening/ Violence/Harm 863 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 222 34 43 93 34,894 578 132 Unique Accounts Enforced 204 32 43 78 9,050 223 120 Total AaccccoouunnttdDeelelettioionnss CSAM 192 Account / Content Violations by Country: Brazil Terrorism 0 112 Canada Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 247,864 62,745 36,767 H1'20: Content Enforced 1 9.1% 2 1.6% 3 1% 4 11.8% 5 65.2% 6 3.3% 7 8.0% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 23,130 6,423 3 Impersonation 31,885 4 Regulated Goods 14,588 5 Sexually Explicit Content 6 Spam 135,234 9,976 7 Threatening/ Violence/Harm 26,628 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 5,693 996 647 7,417 40,928 2,066 4,998 Unique Accounts Enforced 4,928 878 629 4,608 20,489 1,288 3,947 Total aAccccoouunnttdDeelelettioionnss CSAM 1,041 Account / Content Violations by Country: Canada Terrorism 0 113 Denmark Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 41,560 12,439 5,613 H1'20: Content Enforced 1 4.8% 2 0.7% 3 0.7% 4 2.8% 5 83.3% 6 1.6% 7 6.0% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 3,066 488 3 Impersonation 5,509 4 Regulated Goods 907 5 Sexually Explicit Content 6 Spam 26,339 1,728 7 Threatening/ Violence/Harm 3,523 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 601 91 88 348 10,363 204 744 Unique Accounts Enforced 496 85 84 238 4,011 170 529 Total aAccccoouunnttdDeelelettioionnss CSAM 254 Account / Content Violations by Country: Denmark Terrorism 0 114 Finland Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 61,263 11,737 7,074 H1'20: Content Enforced 1 11.1% 2 2.6% 3 0.8% 4 7.3% 5 62.6% 6 2.1% 7 13.5% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 7,958 1,971 3 Impersonation 4,931 4 Regulated Goods 2,868 5 Sexually Explicit Content 6 Spam 30,302 3,718 7 Threatening/ Violence/Harm 9,515 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 1,298 311 94 859 7,349 243 1,583 Unique Accounts Enforced 1,113 244 92 580 3,875 195 975 Total aAccccoouunnttdDeelelettioionnss CSAM 213 Account / Content Violations by Country: Finland Terrorism 0 15 France Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 856,680 220,319 96,145 H1'20: Content Enforced 1 4.9% 2 1.2% 3 0.9% 4 5.7% 5 73.8% 6 5.1% 7 8.4% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 57,362 21,452 3 Impersonation 152,550 4 Regulated Goods 35,872 5 Sexually Explicit Content 6 Spam 434,553 35,371 7 Threatening/ Violence/Harm 119,520 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 10,810 2,709 1,897 12,528 162,679 11,295 18,401 Unique Accounts Enforced 8,673 2,282 1,840 7,379 59,071 3,996 12,904 Total aAccccoouunnttdDeelelettioionnss CSAM 2,544 Account / Content Violations by Country: France Terrorism 1 16 Germany Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 245,232 66,679 29,012 H1'20: Content Enforced 1 4.6% 2 1.0% 3 0.6% 4 2.7% 5 85.6% 6 1.6% 7 3.9% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 19,321 4,814 3 Impersonation 40,388 4 Regulated Goods 7,600 5 Sexually Explicit Content 6 Spam 144,392 10,243 7 Threatening/ Violence/Harm 18,474 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 3,034 673 432 1,812 57,053 1,043 2,632 Unique Accounts Enforced 2,409 589 416 1,271 21,589 822 1,916 Total aAccccoouunnttdDeelelettioionnss CSAM 916 Account / Content Violations by Country: Germany Terrorism 0 17 India Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 195,347 35,580 15,542 H1'20: Content Enforced 1 5.4% 2 0.5% 3 1.1% 4 1.5% 5 83.9% 6 4% 7 3.5% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 12,094 2,236 3 Impersonation 37,034 4 Regulated Goods 2,754 5 Sexually Explicit Content 6 Spam 106,923 17,155 7 Threatening/ Violence/Harm 17,151 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 1,918 170 400 541 29,856 1,435 1,260 Unique Accounts Enforced 1,097 156 379 424 11,486 992 1,008 Total AaccccoouunnttdDeelelettioionnss CSAM 533 Account / Content Violations by Country: India Terrorism 0 18 Iraq Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 156,391 32,013 10,699 H1'20: Content Enforced 1 3.0% 2 0.5% 3 1.2% 4 0.3% 5 88.4% 6 2.0% 7 4.6% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 7,252 1,096 3 Impersonation 39,889 4 Regulated Goods 816 5 Sexually Explicit Content 6 Spam 93,054 3,548 7 Threatening/ Violence/Harm 10,736 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 974 148 380 102 28,290 639 1,480 Unique Accounts Enforced 768 146 366 96 7,699 441 1,183 Total aAccccoouunnttdDeelelettioionnss CSAM 439 Account / Content Violations by Country: Iraq Terrorism 0 19 Ireland Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 65,089 14,708 9,132 H1'20: Content Enforced 1 13.1% 2 2.5% 3 2.0% 4 11.2% 5 56.7% 6 4.3% 7 10.1% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 6,996 1,917 3 Impersonation 12,796 4 Regulated Goods 3,316 5 Sexually Explicit Content 6 Spam 25,054 6,999 7 Threatening/ Violence/Harm 8,011 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 1,931 374 292 1,652 8,333 635 1,491 Unique Accounts Enforced 1,528 338 286 1,043 4,411 375 1,151 Total aAccccoouunnttdDeelelettioionnss CSAM 406 Account / Content Violations by Country: Ireland Terrorism 0 20 Italy Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 19,039 5,902 2,812 H1'20: Content Enforced 1 1.4% 2 0.4% 3 0.8% 4 1% 5 92.4% 6 2.4% 7 1.6% Chart Key Reason Content Reports* 1 Harassment and Bullying 548 2 Hate Speech 142 3 Impersonation 2,317 4 Regulated Goods 189 5 Sexually Explicit Content 6 Spam 14,532 550 7 Threatening/ Violence/Harm 761 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 83 25 45 60 5,451 141 97 Unique Accounts Enforced 74 23 43 36 2,469 81 86 Total aAccccoouunnttdDeelelettioionnss CSAM 76 Account / Content Violations by Country: Italy Terrorism 0 21 Mexico Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 27,224 8,051 4,009 H1'20: Content Enforced 1 3.6% 2 0.5% 3 1.4% 4 4.8% 5 80.4% 6 4.1% 7 5.2% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 1,370 338 3 Impersonation 6,214 4 Regulated Goods 881 5 Sexually Explicit Content 6 Spam 15,456 854 7 Threatening/ Violence/Harm 2,111 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 288 44 113 384 6,473 332 417 Unique Accounts Enforced 262 41 105 227 2,936 107 331 Total aAccccoouunnttdDeelelettioionnss CSAM 151 Account / Content Violations by Country: Mexico Terrorism 0 22 Netherlands Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 176,142 56,834 19,842 H1'20: Content Enforced 1 3.1% 2 0.5% 3 0.6% 4 2.7% 5 88.1% 6 2.2% 7 2.9% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 9,498 1,819 3 Impersonation 20,946 4 Regulated Goods 3,787 5 Sexually Explicit Content 6 Spam 125,150 5,838 7 Threatening/ Violence/Harm 9,104 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 1,743 268 363 1,510 50,062 1,226 1,662 Unique Accounts Enforced 1,543 212 352 1,003 14,641 885 1,206 Total aAccccoouunnttdDeelelettioionnss CSAM 770 Account / Content Violations by Country: Netherlands Terrorism 0 23 New Zealand Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 20,177 5,478 3,074 H1'20: Content Enforced 1 6.4% 2 1% 3 0.6% 4 9.5% 5 75.1% 6 1.8% 7 5.6% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 1,763 351 3 Impersonation 2,987 4 Regulated Goods 1,146 5 Sexually Explicit Content 6 Spam 10,783 917 7 Threatening/ Violence/Harm 2,230 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 348 55 34 520 4,115 100 306 Unique Accounts Enforced 327 55 34 361 1,927 88 282 Total aAccccoouunnttdDeelelettioionnss CSAM 147 Account / Content Violations by Country: New Zealand Terrorism 0 24 Norway Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 49,746 10,482 5,576 H1'20: Content Enforced 1 6.9% 2 1.2% 3 1.6% 4 5.0% 5 2.0% 6 1.6% 7 7.9% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 4,909 862 3 Impersonation 8,317 4 Regulated Goods 1,535 5 Sexually Explicit Content 6 Spam 24,477 3,830 7 Threatening/ Violence/Harm 5,816 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 720 123 163 523 7,918 206 829 Unique Accounts Enforced 591 105 161 292 3,703 183 541 Total aAccccoouunnttdDeelelettioionnss CSAM 336 Account / Content Violations by Country: Norway Terrorism 0 25 Poland Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 93,531 25,733 11,367 H1'20: Content Enforced 1 3.1% 2 0.8% 3 0.7% 4 1.6% 5 88.1% 6 3.1% 7 2.5% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 6,116 1,510 3 Impersonation 12,307 4 Regulated Goods 1,937 5 Sexually Explicit Content 6 Spam 56,856 7,611 7 Threatening/ Violence/Harm 7,194 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 792 207 186 422 22,672 809 645 Unique Accounts Enforced 752 196 186 311 8,968 374 580 Total aAccccoouunnttdDeelelettioionnss CSAM 829 Account / Content Violations by Country: Poland Terrorism 0 26 Saudi Arabia Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 1,726,602 431,546 110,701 H1'20: Content Enforced 1 2.3% 2 0.2% 3 0.3% 4 0.7% 5 93.5% 6 1.5% 7 1.5% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 123,987 11,447 3 Impersonation 201,382 4 Regulated Goods 22,367 5 Sexually Explicit Content 1,200,889 6 Spam 97,271 7 Threatening/ Violence/Harm 69,259 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 9,922 1,003 1,246 2,997 403,500 6,507 6,371 Unique Accounts Enforced 6,642 933 1,210 2,240 90,480 4,036 5,160 Total aAccccoouunnttdDeelelettioionnss CSAM 9,778 Account / Content Violations by Country: Saudi Arabia Terrorism 0 27 Spain Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 24,134 8,347 3,382 H1'20: Content Enforced 1 1.9% 2 0.3% 3 0.6% 4 2.0% 5 90.1% 6 3.1% 7 2.1% Chart Key Reason Content Reports* 1 Harassment and Bullying 993 2 Hate Speech 248 3 Impersonation 2,686 4 Regulated Goods 460 5 Sexually Explicit Content 6 Spam 17,740 828 7 Threatening/ Violence/Harm 1,179 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 158 25 47 168 7,520 257 172 Unique Accounts Enforced 134 21 46 92 2,827 132 130 Total aAccccoouunnttdDeelelettioionnss CSAM 55 Account / Content Violations by Country: Spain Terrorism 0 28 Sweden Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 91,711 20,311 9,574 H1'20: Content Enforced 1 6.9% 2 1.5% 3 1.5% 4 2.4% 5 76.4% 6 2.7% 7 8.6% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 7,991 1,723 3 Impersonation 16,679 4 Regulated Goods 1,831 5 Sexually Explicit Content 6 Spam 47,784 5,436 7 Threatening/ Violence/Harm 10,267 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 1,409 311 307 486 15,510 541 1,747 Unique Accounts Enforced 1,224 268 304 348 5,952 329 1,149 Total aAccccoouunnttdDeelelettioionnss CSAM 488 Account / Content Violations by Country: Sweden Terrorism 0 29 Turkey Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 85,702 21,651 8,086 H1'20: Content Enforced 1 2.9% 2 0.3% 3 0.6% 4 0.7% 5 90.7% 6 3.0% 7 1.7% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 4,203 787 3 Impersonation 17,628 4 Regulated Goods 735 5 Sexually Explicit Content 6 Spam 52,655 5,783 7 Threatening/ Violence/Harm 3,911 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 620 64 121 142 19,634 653 417 Unique Accounts Enforced 497 64 115 82 6,697 309 322 Total aAccccoouunnttdDeelelettioionnss CSAM 140 Account / Content Violations by Country: Turkey Terrorism 7 30 United Arab Emirates Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 124,446 31,237 6,931 H1'20: Content Enforced 1 1.9% 2 0.3% 3 0.3% 4 0.4% 5 90.0% 6 5.2% 7 2.0% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 6,699 1,871 3 Impersonation 12,173 4 Regulated Goods 1,234 5 Sexually Explicit Content 6 Spam 86,466 8,312 7 Threatening/ Violence/Harm 7,691 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 581 93 99 137 28,103 1,614 610 Unique Accounts Enforced 382 77 95 97 5,363 459 458 Total aAccccoouunnttdDeelelettioionnss CSAM 705 Account / Content Violations by Country: United Arab Emirates Terrorism 0 31 United Kingdom Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 961,455 274,869 138,864 H1'20: Content Enforced 1 7.6% 2 1.6% 3 0.9% 4 14.1% 5 64.7% 6 2.9% 7 8.3% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 82,578 24,520 3 Impersonation 115,648 4 Regulated Goods 71,294 5 Sexually Explicit Content 6 Spam 521,231 37,699 7 Threatening/ Violence/Harm 108,571 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 20,686 4,364 2,470 38,647 177,866 8,004 22,835 Unique Accounts Enforced 16,799 3,794 2,389 22,078 72,366 5,022 16,419 Total aAccccoouunnttdDeelelettioionnss CSAM 2,832 Account / Content Violations by Country: United Kingdom Terrorism 0 32 United States Account / Content Violations CCoonntteenntt RReeppoorrttss* Content Enforced Unique Accounts Enforced Total 4,906,477 1,437,321 757,805 H1'20: Content Enforced 1 6.8% 2 1.2% 3 0.7% 4 10.1% 5 71.4% 6 2.9% 7 7.0% Chart Key Reason Content Reports* 1 Harassment and Bullying 2 Hate Speech 384,654 125,667 3 Impersonation 496,043 4 Regulated Goods 294,557 5 Sexually Explicit Content 2,931,696 6 Spam 156,977 7 Threatening/ Violence/Harm 516,883 *The Content Reports reflect alleged violations via our in-app and support inquiries Content Enforced 98,057 16,587 9,851 144,786 1,025,680 41,980 100,380 Unique Accounts Enforced 84,042 14,306 9,458 84,266 457,428 28,639 79,666 Total aAccccoouunnttdDeelelettioionnss CSAM 13,588 Account / Content Violations by Country: United States Terrorism 1 33 Government Requests and Copyrighted Content Takedown Notices (DMCA) Government Requests and Copyrighted Content Takedown Notices (DMCA) 34 United States Criminal Legal Requests Requests for User Information pursuant to U.S. legal process. Category Total Subpoena PRTT Court Order Search Warrant EDR Wiretap Order Summons Requests 16,931 3,702 149 305 11,033 1,552 26 164 Account Identifiters 27,193 7,009 265 464 17,094 1,924 59 378 Percentage of requests where some data was produced 80% 79% 92% 86% 81% 67% 88% 88% * "Account Identifiers" reflects the number of identifiers (e.g., username, email address, phone number, etc.) specified by law enforcement in legal process when requesting user information. Some legal process may include more than one identifier. In some instances, multiple identifiers may identify a single account. In instances where a single identifier is specified in multiple requests, each instance is included. United State Criminal Legal Requests 35 International Government Information Requests Requests for User Information from government entities outside the United States. Country Emergency Requests Account Identifiers* for Emergency Requests Percentage of emergency Other requests Information where some Requests data was produced Account Identifiers for other information requests Percentage of other information requests where some data was produced Total 1,157 1,349 69% 3,153 4,448 49% Argentina 0 0 0% 1 1 0% Australia 83 88 82% 78 177 4% Austria 1 1 0% 19 27 0% Belgium 1 1 100% 51 67 2% Bermuda 1 1 100% 1 5 0% Bulgaria 0 0 0% 1 1 0% Canada 320 365 74% 114 163 53% Denmark 1 1 0% 94 169 0% Estonia 0 0 0% 1 1 0% Finland 2 2 50% 3 3 0% France 73 86 34% 370 497 64% International Government Information Requests Continued on next page 36 Germany 94 Guernsey 0 Hungary 0 India 6 Ireland 5 Israel 1 Jordan 5 Kosovo 0 Kuwait 0 Lithuania 0 Luxembourg 0 Macedonia 0 Maldives 0 Mexico 0 Netherlands 43 New Zealand 2 Norway 31 Pakistan 0 Poland 4 Portugal 0 Qatar 3 Serbia 0 98 67% 0 0% 0 0% 11 67% 7 20% 2 100% 5 0% 0 0% 0 0% 0 0% 0 0% 0 0% 0 0% 0 0% 50 67% 6 50% 43 84% 0 0% 5 25% 0 0% 3 0% 0 0% International Government Information Requests 273 376 1% 2 4 0% 2 4 0% 36 54 0% 20 26 0% 0 0 0% 5 5 0% 3 3 0% 1 1 0% 1 2 0% 2 3 0% 1 1 0% 4 4 0% 2 2 0% 2 7 0% 9 13 0% 66 112 0% 1 1 0% 16 24 6% 2 3 0% 0 0 0% 2 30 0% Continued on next page 37 Singapore 0 Slovenia 7 Spain 0 Sweden 7 Switzerland 22 United Arab Emirates 3 United Kingdom 442 0 0% 6 6 0% 14 0% 6 9 0% 0 0% 2 2 0% 7 14% 107 178 0% 40 45% 15 21 0% 4 100% 1 1 0% 509 73% 1,833 2,445 67% * "Account Identifiers" reflects the number of identifiers (e.g., username, email address, phone number, etc.) specified by law enforcement in legal process when requesting user information. Some legal process may include more than one identifier. In some instances, multiple identifiers may identify a single account. In instances where a single identifier is specified in multiple requests, each instance is included. International Government Information Requests 38 United States National Security Requests Requests for User Information pursuant to national security legal process. National Security NSLs and FISA Orders/Directives Requests 0-249 Account Identifiers* 500-749 * "Account Identifiers" reflects the number of identifiers (e.g., username, email address, phone number, etc.) specified by law enforcement in legal process when requesting user information. Some legal process may include more than one identifier. In some instances, multiple identifiers may identify a single account. In instances where a single identifier is specified in multiple requests, each instance is included. United States National Security Requests 39 Governmental Content Removal Requests This category identifies demands by a government entity to remove content that would otherwise be permissible under our Terms of Service or Community Guidelines. Removal Requests 0 Percentage of requests where some content was removed N/A Note: Although we do not formally track when we remove content that violates our policies when a request has been made by a governmental entity, we believe it is an extremely rare occurrence. When we believe it is necessary to restrict content that is deemed unlawful in a particular country, but does not otherwise violate our policies, we seek to restrict access to it geographically when possible, rather than remove it globally. Government Content Removal Requests 40 Copyrighted Content Takedown Notices (DMCA) This category reflects any valid takedown notices we received under the Digital Millennium Copyright Act. DMCA Takedown Notices 403 Percentage of requests where some content was removed 29.5% DMCA Counter-Notices 0 Percentage of requests where some content was reinstated N/A Copyrighted Content Takedown Notices (DMCA) 41 For more information and resources, please visit our About Transparency Reporting section.