Optus Loop

Getting connected As your Loop service is an Over the Top VoIP (Voice over Internet Protocol) service, a dedicated internet connection (such as business grade internet, nbn™ or 4G mobile broadband) is recommended to ens…

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Optus Loop
Hardware needs and technical specifications

How to ensure your network is ready for Optus Loop
Optus Loop (Loop) is a cloud-based phone solution -- so it's essential to have a high-quality internet connection, plus sufficient cabling in place, to run your service over.

Network ready checklist:
Internet connection (minimum 100kbps up/down bandwidth per concurrent call)
Modem Router Switch IP phones (provided with Optus Loop) WiFi enabled device (computer/laptops/phones/tablets) WiFi access point

Prefer to be connected via WiFi?
This may also be a possibility, depending on your physical site setup and hardware order.

Recommended setup

Internet connection

Modem

Router

IP phones (provided with Optus Loop) Switch

WiFi access point The above is one of the recommended ways you can set up your Loop service. For more information, please reach out to our business solution specialists.
Optus Loop hardware and technical specification

Computer
Softphone enabled laptop WiFi enabled devices
1

Getting connected
As your Loop service is an Over the Top VoIP (Voice over Internet Protocol) service, a dedicated internet connection (such as business grade internet, nbnTM or 4G mobile broadband) is recommended to ensure good call quality.
See below for more information:
Speed test
We can check your internet connection usability with an Examinet test and discuss the results with you. The Examinet test will need to be conducted over the Ethernet connection you plan to run Optus Loop over.
100kbps
For best voice call quality, you will need 100kbps upstream and downstream bandwidth per concurrent call. Our business solution specialists can assist in evaluating this for you.
Business grade internet, nbnTM or 4G
As Optus Loop is a VoIP service, we would generally recommend having a dedicated internet connection (such as business grade internet, nbnTM or 4G), to ensure you have sufficient bandwidth for all users in your office. Optus does not recommend the use of DSL or Cable with Loop.
Modem and firewall configuration
For best quality of services, your firewall might need to be configured. Your Account Manager can assist with this.
Switches
Optus recommends switches be configured for voice prioritisation -- please refer to your switch documentation for instructions. When using Power over Ethernet (PoE), make sure the switch has sufficient power capacity for the number of phones you plan on using. If power consumption of your phones is higher than output of the switch, you may need to add another POE switch or use the power supplies for the phone.
Cabling
For best results, we would recommend your handset be connected via Ethernet cables to your router or switch. If required, we also suggest you chat with a cabling or electrical technician to test and verify your network quality.
Handsets
As Optus Loop is a VoIP product you will need to connect both power and internet to the back of the handset unit.
WiFi
We recommend you configure your wireless access point to prioritise voice and media traffic for the best quality calls. Please keep in mind your WiFi signal may vary depending on the location of the user -- so we can't guarantee quality of service if connecting via this method.

Optus Loop hardware and technical specification

Professional installation
If you require professional or remote installation, Optus can provide an end-to-end managed process including training, all under one bill.
For more information, please reach out to our business solution specialists.

Installation option:

If you:

Included:

Professional installation

� Have complex requirements, including cabling
� Need your Loop product to be configured by an expert
� Need handsets

� Call flow design session � Remote configuration of Loop � Site visit to plug-in handsets � Carry out any cabling requirements

Professional installation with training

� Have complex requirements, including cabling
� Need your Loop product to be configured by an expert
� Need handsets � Need onsite training post
activation

� Call flow design session � Remote configuration of Loop � Site visit to plug-in handsets � Carry out any cabling requirements � Onsite training sessions
(Sydney, Melbourne and Perth only)

Remote configuration

� Want your Loop product to be configured by an expert
� Have the skills to set up your own handsets (if required)

� Call flow design session � Remote configuration of
Loop product � Despatch of handsets to
your premise

Remote configuration and training
Account Manager led installation

� Want your Loop product to be configured by an expert
� Want a training session to ensure you know how to use Loop, either through a webinar or face-to-face
� Are confident with setting up your handsets or use 3rd party handsets.

� Call flow design session � Remote configuration of Loop
product � Product training either onsite
or via webinar

� Have complex requirements, including cabling
� Need your Loop product to be configured by an expert
� Need handsets

� Your dedicated Account Manager will arrange for your Loop service to be configured and set-up

Optus Loop hardware and technical specification

Streamline your communication with Loop
More information? Please visit our Optus Loop Website. optus.com.au/business/office-phone/optus-loop
Visit us Find your closest Optus Business Centre. optus.com.au/business/business-centre
Give us a call Call us on 13 LOOP (13 5667) to arrange an appointment today.
Need Loop support? Find the answers you need at our self-service, one-stop shop dedicated to Optus Loop. yescrowd.optus.com.au/t5/custom/page/page-id/optus-loop-support

FAIR GO POLICY APPLIES. ALL FOR USE WITHIN AUSTRALIA. Visit optus.com.au/optusloop for full terms and conditions. Available to business customers with valid ABN/ACN.

Optus Loop hardware and technical specification