Jiangmen Dascom Computer Peripherals DP5810 portable receipt and form printer User Manual
Jiangmen Dascom Computer Peripherals Co.,Ltd. portable receipt and form printer
User Manual
DP‐5 581 Series Operator’ss Manu ual Printek, LL LC 15 517 Townline e Road Bentton Harbor, MI M 49022 269-925-32 200 .com www.printek Printekk, LLC. A Comp pany. Part Number xxxx Rev R A Firmw ware Vxx and ea arlier FCC Part 15 Class B This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This equipment complies with Canadian and FCC radiation exposure limits set forth for an uncontrolled environment. This equipment is in direct contact with the body of the user under normal operating conditions. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter. Part 15.21 Caution: Changes or modifications not expressly approved by Printek, LLC could void the user’s authority to operate the equipment. Canadian Department of Communications Radio Interference Statement This device complies with Industry Canada license‐exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference; 2) this device must accept any interference, including interference that may cause undesired operation of the device. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Maximum power output plus maximum antenna gain of the EUT is: 4.5W/m , Limit is 10Wm . Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. La puissance de sortie maximale plus gain d'antenne maximal du EUT est : 4.5W/m2 Limite est 10W/m2 www.printek.com | P: 888.211.3400 | F: 269.222.1229 | E: info@printek.com Battery Disposal Only disposee of used batteeries according to your locaal regulations. If you do not know your local regulations, the t Rechargeaable Battery Recycling Corpporation (RBR RC) is a non-pprofit organizaation created to prromote recycliing of recharggeable batteriees. For more information viisit www.rbrc.org. Acknowledggments: Printek is a registered traddemark of Prinntek, LLC Bluetooth is a registered trrademark of Bluetooth SIG G, Inc. Zebra, CPCL L and ZPLare registered traademarks of Zebra Technoloogies Windows is a registered trrademark of Microsoft Corpporation All other trad demarks are thhe property off their respective owners. © 2017 By Printek LLC, 1517 Townlinne Road, Bento on Harbor, MI 49022. All rights reserveed. Read d all set up and operating instru uctions before proceeding with operation. Do not operate in a an enclosure un nless properly ventilated. Do o not operate ne ear a heat sourc ce. Lesen n Sie vor der Inb betriebnahme die d Aufbau- und Bedienungsanlleitung Betreibe en Sie den Druccker nicht in einem kleinen, geschlossenen n Raum, es sei denn dieser wirrd ordnungsgem mäß belüftet. Ne ehmen Sie den Drucker nicht in n der Nähe einer Wärmequelle in Betrieb ser-serviceable parts inside. Refer service or repairs to a qua alified service prrofessional. Usse of genuine Prrintek replaceme ent No us parts is require ed to warrant prroper, safe operration. Any alte eration or modification of this de evice voids the user warranty and a may make the product unsafe e to operate. Th he print head an nd motors get ho ot during use. W Wait until they cool before touch hing them. Mak ke certain the printer is disconnecte ed from AC power before remo oving any coverrs or performing g any required cleaning or main ntenance. Conn necting this printter to an unground ded receptacle can result in ele ectrical shock. Never place the e printer near infflammable or exxplosive substances. Do not operate near liiquid or spill liqu uid into the printter at any time. Enthä ält keine Teile, die d vom Bediener instandgesettzt werden könn nen. Bitte wende en Sie sich bei IInstandsetzung oder Reparaturr an qualifiziertes Kundendienstpe ersonal. Die Verwendung von echten Printek E Ersatzteilen ist notwendig, um o ordnungsgemäß ßen, sicheren Betrieb zu gew währleisten. Än nderungen oderr Modifikationen n dieses Geräts machen die Ga arantie ungültig und können den n sicheren Betriieb des Produkts gefährden. Wäh hrend des Druck kens werden Drruckerkopf und Motoren heiß. Warten Sie, bis sich die Teile abgekühlt haben n, bevor Sie sie berühren. Verge ewissern Sie sic ch, dass der Dru ucker nicht meh hr an die Stromq quelle angeschlo ossen ist, bevorr Sie Abdeckung gen abnehmen ode er das Gerät reiinigen bzw. warrten. Schließen Sie diesen Druc cker nicht an ein ne ungeerdete S Steckdose an; dies kann zum Elektroschock führen. Setzen Sie den Drucke er niemals in die e Nähe von feue er- oder explosiionsgefährlichen n Stoffen. Betre eiben Sie den i der Nähe von n Flüssigkeiten und lassen Sie keine Flüssigke eiten in den Drucker gelangen. Drucker nicht in Specificattions are subject to change with hout notice e. ii www.printek.com | P: 888.211.340 00 | F: 269..222.1229 | E: info@prrintek.com TABLE OF CONTENTS _Toc464736718Introduction........................................................................................................................... 2 Printer Features .................................................................................................................................................. 3 Quick Start Instructions ..................................................................................................................................... 4 A. Paper Load ............................................................................................................................................... 4 B. Battery Installation .................................................................................................................................... 5 C. Charge Battery.......................................................................................................................................... 5 D. Power On .................................................................................................................................................. 5 E. Control Panel ............................................................................................................................................ 6 F. Performing a Printer Self-Test .................................................................................................................. 6 Configuration ...................................................................................................................................................... 7 A. Connectivity Parameters........................................................................................................................... 8 B. Image Parameters .................................................................................................................................. 12 C. Device Config ......................................................................................................................................... 13 D. Fonts ....................................................................................................................................................... 15 E. Graphics ................................................................................................................................................. 16 F. Update Printer Firmware, Upload Files to Printer Memory ..................................................................... 17 G. Reset Printer Configuration to Factory Defaults (Safe Mode) ................................................................ 17 Printing Modes .................................................................................................................................................. 18 A. ASCII Based Print Jobs .......................................................................................................................... 18 B. Graphic Based Print Jobs ....................................................................................................................... 18 Integrating the Printer into your Business Applications .............................................................................. 19 A. Windows Desktop Computers ................................................................................................................ 19 Print Drivers .................................................................................................................................................... 19 I. USB ................................................................................................................................................... 19 II. Bluetooth – General ........................................................................................................................... 19 III. Bluetooth – Windows 7 and above .................................................................................................... 19 B. Windows Tablets and Smartphones ....................................................................................................... 20 C. Android Tablets & Smart phones ............................................................................................................ 20 I. Bluetooth ........................................................................................................................................... 20 D. Apple™ Tablets & Smartphones ............................................................................................................ 21 I. Bluetooth ........................................................................................................................................... 21 Media ................................................................................................................................................................. 22 A. Standard Media ...................................................................................................................................... 22 B. Black Mark Media Position ..................................................................................................................... 22 Maintenance and Troubleshooting ................................................................................................................. 23 A. Cleaning.................................................................................................................................................. 23 B. Battery Care............................................................................................................................................ 23 I. Getting the Maximum Battery Life ..................................................................................................... 23 II. Charging the Battery .......................................................................................................................... 23 III. Additional Battery and Safety Information ......................................................................................... 24 IV. Testing the Power Adapter and Battery ............................................................................................. 24 C. Troubleshooting ...................................................................................................................................... 25 I. General Error Conditions ................................................................................................................... 25 II. Fault Description and Resolution ....................................................................................................... 25 D. Obtaining Service ................................................................................................................................... 26 APPENDIX ......................................................................................................................................................... 27 A. Appendix A – FieldPro 581 Printer Specifications .................................................................................. 27 B. Appendix B – Supplies and Accessories ................................................................................................ 28 C. Appendix C – Media ............................................................................................................................... 29 D. Appendix D – Mounting Options ............................................................................................................. 29 _Toc464736772 Glossary of Terms ............................................................................................................................................ 30 Index .................................................................................................................................................................. 32 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Introduction Thank you for purchasing the Printek FieldPro 581 Series mobile thermal printer also referred to in this manual as the “DP-581”. The DP-581 series prints on special thermal media supplied in roll form up to 8 inches wide. All models are equipped with a USB port which supports cabled communications. All models support an optional internal Bluetooth interface. Complete specifications may be found in Appendix A – FieldPro 581 Printer Specifications. The remainder of this manual focuses on preparing the printer for initial use and performing tasks that will be encountered during daily use. Maintenance and Troubleshooting describes how to maintain the printer for optimal performance and has information on how to diagnose any problems that may occur. Printek recommends using genuine Printek supplied media and accessories. For detailed lists and contact information, please see Appendix B – Supplies and Accessories&Appendix C – Media. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Printer Features Paper door release button Paper Door PowerPort Control Panel USB Data Port Your FieldPro 581 features: Easy-to-read control face and simple drop-in paper loading Quickly prints a wide variety of tickets, and receipts. IP54 rated for water and dust resistance... plus rated for repeated 6-foot drops to concrete Print speeds up to 5 ips Extensive fonts, character sets, bar codes and graphic capabilities Printer configuration is quick and easy with a web based interface The latest in battery technology provides for full-shift printing in all modes Compatible with Windows, Windows Mobile, Apple iOS, and Android Emulations that allow the printer to be a drop-in replacement for nearly any mobile printer For detailed specifications reference Appendix A – FieldPro 581 Printer Specifications. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Quick Start Instructions A. Paper Load ( Media 8.5’’) Tear paper towards back of printer Press Paper door release button to open the paper compartment door. Pull small leader of paper out and close paper door. “ Clicks” when properly closed. NOTE: When using 8” paper, install spacer P/N: 93194 Media 8’’ Before loading 8 inch media, users could install a pair of spacers into the compartment so as to secure the media. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com B. Printer Installation You could put the printer on desktop, carry with your hand or carry it with the should strap (option) 1) Desktop Installation The printer must be installed horizontally. Place the printer on a solid, flat, stable surface; ensure the printer is placed in a stable position and there is easy access for users to the control panel and roll paper holder. Also ensure there is enough space for sufficient ventilation and for the printout. 2) Hans Strap Installation The hand strap provides the user with a convenient and secure method of carrying the printer. To attach the hand strap to the printer: •Insert the end of the strap through the cut out on the front of the printer. •Loop the end of the strap back around the cut out and secure it over. •Repeat this process for the opposite end of the strap. 3) Shoulder Strap Installation If your printer is equipped with the shoulder strap option. Insert each end of the shoulder strap into the cut-outs in each top corner of the printer and secure the looped end over the button on the end of the strap to fasten. Hold the buckle and pull the strap as shown below until you achieve the desired length. C. Battery Installation Press button to see battery charge level. 4LED 100% charge 3LED 75% 2LED 50% Remove the two screw and remove the battery. Disposal Please dispose the batteries separately and free of cost at your sales agency or the designated local collecting points. Therefore please consider the national recycling standards! Disassembly and removal of the batteries are described in the User Guide. D. Charge Battery Uncover the printer ports and plug in your AC power adapter to the Power port (must be a Dascomsupplied accessory). The yellow LED will show solid ON while the printer battery is charging. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com NOTE: Charge via USB is not supported, please do not charge via the USB-C port. E. Power On Depress the Power button on the control panel. The green LED and the red LED will both be lit while the printer is going through its startup sequence (about 20 seconds). The red LED will go off, leaving the green LED on to indicate the printer is ready to print. When battery volume goes below 5%, the printer will shut down itself. When it’s below 10%, it will flash yello LED as an alarm of low battery. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com F. Control Panel Control Panel Power Button Paper Feed Button Power & Status (Green/Red) On On On Flashing Flashing Flashing Power Up Power Down Toggle IP over USB on/off Press & Release Press & Hold Press twice Advance paper Print Setup Report Press once Press twice Battery (Yellow) Alert (Red) Indication Flashing Off Off Off Off Off Off Solid Flashing Flashing On Off Flashing Off Off Flashing Flashing Off Off Flashing Off Off On Booting up Ready Paper Error/Lid Open Job is arriving Job is printing IP over USB active Charging Battery Battery Low Restart the printer manually Restore the printer firmware Print head too hot G. Performing a Printer Self-Test With power on, press the paper feed button twice quickly. H. Restore the Printer Firmware 1. When the Power & Status LED is off, and Alert LED flashing, you need to restore the printer firmware. Turn on the printer and wait for around 30 seconds, the printer enters into configuration mode, and you could download the firmware via web. 2. If any problem occurs during firmware upgrade, and the printer fails to work, you could restore the printer firmware as such: ①You had better use external battery. ②Turn on the printer by holding both the feeding button and power button for five seconds. ③ With Power LED and Alert LED flashing, the printer enters into Configuration mode after 30 seconds. ④ You could upgrade the firmware via the web. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Configuration Configuration of the DP-581 printer is done through a built-in web page. This allows you to configure the printer from any device that has a browser and is compatible with your DP-581 communication capabilities. 1. Turn the printer ON. 2. Connect a USB cable between the printer and a PC. 3. To access the DP-581 web page, push the Power button twice rapidly. This will put the printer into Configuration mode. 4. When the printer is in Configuration mode the POWER and FAULT LEDs will flash together. a. Open browser on your PC and type 169.254.200.1 into the address bar of the browser and hit Enter - A login box should appear: b. Type “0000” and hit Enter- you should now be at the home page for DP-581 Configuration. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com 5. The main configuration screen of the DP-581: This is an overview of the printer configuration. The battery icon shows the relative charge in the battery. The more bars, the higher the charge. An AC plug will appear in the battery icon when the printer is plugged into an external power source. To return the printer to normal operating mode, double-click the Power button. The POWER LED will be returned to a solid light. At the top of the Main Page are selections to access the sub-menus. Wherever the book icon appears in the printer configuration pages, click it to access the user manual pages for help. A. Connectivity Parameters This page allows you to setup the connection to your printer. Depending on the optional interface installed, you will see either Bluetooth Config. In the detailed descriptions, an asterisk (*) indicates the factory default value. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Bluetooth Config: Paired Mode: Possible values: UnPaired, Paired* This feature allows Bluetooth pairing to occur between the printer and the connecting device whenever Pairing is required by either device. Pairing requires that the PIN on the printer and the connecting device exactly match each other. Discoverability: Possible Values: Off, On* This feature is used to set whether the printer may be discovered by other Bluetooth devices. It should only be set to “Off” after the printer has been discovered and paired with a host computer. PIN: Possible Values: 0000*, Up to 16 Numeric Characters. Note that this feature is only available if Pairing Mode is set to “Paired”. The PIN value must exactly match the PIN value set in the Bluetooth manager on the host computer. Connection: Possible Values: Printer*, Personal Area Network This feature selects the role of the printer’s interface in the Bluetooth network. In Printer mode, the printer behaves as a regular Bluetooth device. In Personal Area Network mode, the printer behaves similar to a Wi-Fi access point. The Power LED will flash off every two seconds while in this mode. After pairing with the printer, the host Bluetooth icon will appear different, indicating that an access point is present. Some hosts require an extra connect step after pairing. After connecting, the printer will issue an IP address to the host and the host can communicate to the printer as if it were a Wi-Fi printer. The printer’s address to the host is always 169.254.200.1. 10 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com In the host device’s browser (if equipped) this address may be entered in the address bar to access the printer web page. Personal Area Network mode can also be activated outside of the printer web page. To enter Personal Area Network mode, press and hold the Power and Paper Feed buttons until the Power and Alert LEDs light. Release both buttons, and the printer will restart in Personal Area Network mode. To exit Personal Area Network mode, press and hold the Power and Paper Feed buttons until the Power and Alert LEDs light. Release both buttons, and the printer will restart in normal Bluetooth mode. B. Image Parameters This page allows you to make selections about the image to be printed. Current Emulation: Possible Values: PRINTEK*, ZPL, CPCL, ESCPOS, IPL, AUTOIMAGE, PDF, POSTSCRIPT, IMAGE The DP-581 printer is capable of using several different emulation modes. This feature sets the family of printer commands that may be used by a host application program to control the various capabilities of the printer. The printer will only respond to commands valid for the currently selected emulation. For more information, please refer to the Integrator’s Guide. Besides the popular printer languages to choose from, the following selections allow the DP-581 to print many other file formats directly, without the need for a driver. AUTOIMAGE – selected when mixed PDF and POSTSCRIPT images are sent to the printer. The printer will determine which type of file has been sent. This can increase printer response time. PDF – When in this mode the printer will directly print Portable Document Files (PDF). POSTSCRIPT – When in this mode the printer will directly print Postscript formatted files (.ps). You can also use a generic Postscript driver to print when in this mode. IMAGE – selected if just image files are being sent to the printer. When in this mode the printer will directly print the following file types: .png, .jpg, .bmp, .pbm, .svg, .tiff Default Font: 11 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com The DP-581 has the ability to use True Type Fonts. All True Type Fonts loaded into printer memory are listed here. When using emulations that do not specify the font for each line of text, select the font you would like to use as the default font. All print jobs will use the default font unless a command is sent to the printer to use another font. Chars Per Inch and Default Text Line Spacing: NOTE: These settings only function in Printek Emulation This determines how large the characters are and how many characters will print in a one inch space. The higher the number, the greater the number of lines per vertical inch of print. C. Device Config This page allows you to set certain hardware parameters on the printer. Login Password This allows the printer webpage password to be changed. Units 12 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Select between inches or millimeters. If you change units, do so before entering other settings. Max Paper Speed Possible values: 1.0 to 5.0 ips, Default = 5.0 When using labels or heavy paper stock, you may need to decrease the paper speed to prevent paper jams. Mark Seeking Possible values: Off*, Front, Rear, Gap. (Note: Rear and Gap are available only on 581L models). Set the value when using regular or label media with black alignment marks or label media with gaps between the labels Sensor Brightness Possible values 0-100%. This displays the reflectivity or light transmission of the media, depending on the setting for Mark Seeking. This value is updated once per second. Note: Before adjusting black mark thresholds, set Mark Width to match the width of the black mark or label gap on your media. Front Paper Sensor Threshold When using paper with a black on the front adjust this setting to insure the paper stops at the black mark. 1. With the lid closed and the black mark not over the front paper sensor, note the Sensor Brightness. 2. Open the paper lid and hold the paper against the front paper sensor so that the black mark is over the sensor. Note the Sensor Brightness. 3. Set Threshold = black mark brightness + ((paper brightness – black mark brightness) / 2) and click Submit Changes. Example: black mark brightness = 10%, paper brightness = 80%. Threshold = 10% + ((80% - 10%) / 2) = 45%. 4. Close lid and press paper feed. The paper should stop with the bottom of the form at the tearbar. Rear Paper Sensor Threshold This is set the same as the front paper threshold, but using the rear (in lid) paper sensor and the Rear Sensor Brightness. Gap Paper Sensor Threshold When using labels without a Black Mark, adjust this setting to insure the label stops at the gap in between labels. 1. Remove 2 labels from the backing paper, and close the lid so the backing is over the paper sensor. Note Sensor Brightness for Gap. 2. Open the lid and close it so a label is over the paper sensor. Note Sensor Brightness for Gap. 3. Set Gap Threshold = label brightness + ((backing brightness – label brightness) / 2) and click Submit Changes. 4. Close lid and press paper feed. The paper should stop with the bottom of the form at the tearbar. Backup Distance Before Printing Used with Mark Seek. User defined. This is the distance the printer will pull in the paper before starting to print. Max Mark Search Distance Used with Mark Seek. User defined. This is the distance the printer will advance paper to seek the mark before displaying a Paper Out condition. Stop Distance after Mark Use with Mark Seeking. User defined. This is the distance the printer will advance the paper after the mark is detected. Left Margin Setting this value will tell the printer how far from the left edge of the paper to start the print job. 13 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Contrast Possible values 0 – 10. Default value is 5 The lower the value the lighter the print. The higher the value the darker the print. Paper Energy Values This is a locked value. These settings are supplied by the paper manufacturer. The default settings cover most grades of paper. If you are using non-standard paper consult the paper manufacturer for recommended settings. Auto Off Timer Possible values 0 – 1440 minutes. Default value is 60. This timer will turn the printer off if it has not been used for the time set. Disable this feature by setting the time at 0. The printer will give a 1 minute warning before shutting off. D. Fonts Upload Font File Truetype Fonts (.ttf, .otf, .ttc and .bdf) can be uploaded here. Languages like ZPL and CPCL can use the fonts by referring to them by their Font Family Name. Printek emulation uses the Index value when selecting a font. 14 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Font Aliases Languages like ZPL and CPCL can use an uploaded Font Alias Table so legacy jobs can have their font names mapped to other uploaded fonts. Contact Printek Technical Support at (800) 368-4636 for more information. E. Graphics This menu will allow you to load a graphics file into printer memory for use in creating your output. For instance, logos can be stored for recall and use by your host program (see Integrator’s Guide for more details). Upload File Select the graphics file to load into printer memory. Acceptable graphics formats are .jpeg, .pbm, .pcx, .bmp, .png and .svg. Set Width Select the width you want to use to display your logo: full width, half width, or quarter width. Set index Depending on the Index value used, you can automatically print the graphics file as a header (prints at the beginning of the print job), footer (prints at the end of a print job) or use the graphics print command to print anywhere on your receipt or label. See Integrator’s Guide for more information on graphics commands. When selecting header, the graphics file will automatically print the logo at the beginning of each print job. When selecting footer, the graphics file will automatically print the logo at the end of each print job. You must set each of these values before selecting Upload Logo or the default values will be associated with your image. Current Logo Mapping 15 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Once uploaded into the printer memory, your image and settings will be displayed here. F. Update Printer Firmware, Upload Files to Printer Memory Printer Application Updates, OEM information and Manuals and more can be uploaded here. Contact Printek Technical Support at (800) 368-4636 for more information. G. Reset Printer Configuration to Factory Defaults (Safe Mode) Printer settings can be restored to factory configurations. 16 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Printing Modes There are two fundamental printing modes with mobile printers. A. ASCII Based Print Jobs The host sends the print job as a series of lines of characters, some of which represent the text to be printed, while other portions are command codes which tell the printer which font to use, where to locate the text, what barcodes to use, etc. These text-based files are encoded in a print language specific to the target printer. The DP-581 understands ASCII based jobs in several different print languages. Refer to the Appendix or the Integrator’s Guide for the list of print languages supported. B. Graphic Based Print Jobs The host assembles the printed image as a series of lines of dots, and transmits this image as a sequence of data bytes that represent the dot patterns assembled. Often these jobs or files have some control characters on the front end and / or rear end of the dot pattern bytes to define their format, help control pagination, etc. Windows drivers in particular encode the image as a graphic based print job before it is passed along to the printer. In addition to accepting graphic jobs from its Windows driver, the DP-581 can accept and print directly many other graphic image file types. This opens up the option to print job images from a variety of devices for which drivers or print utilities don’t exist, such as some tablets and smartphones. Please see the Integrator’s Guide or your system integrator for more details. 17 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Integrating the Printer into your Business Applications Step by Step – Creating a Link from Host to Printer A. Windows Desktop Computers Print Drivers You may download the appropriate Windows driver from our website. Install the printer driver by the standard method for your version of Windows. I. USB a) Install the printer driver onto your hostbefore connecting the printer. Follow prompts displayed during installation. b) Plug the printer into a USB port on your host system using a mini-USB cable. c) The printer will appear in the “Unspecified” devices section. Right click on the icon. d) In the popup window, select the Hardware tab. Note the USB port number displayed. e) Using the “Add Printer” wizard, install the printer using the driver file obtained from Printek and the USB port number noted above. f) After the printer driver installs, the printer will appear as “Printek 4-inch printer” under the “Printers and Faxes” heading of your Windows “Devices and Printers” screen. II. Bluetooth – General a) Turn on printer. Make sure Bluetooth on your host device is turned ON. b) Your host Bluetooth manager may automatically scan for new devices, or you may need to tell it to scan. The discover name of the DP-581 printer will be “DP-581-XXXxxxxx”, where XXXxxxxx = the Printer Serial Number. c) For Pairing, the default passkey is “0000”. Note: Bluetooth host devices pair after discovery, but only connect to Bluetooth printers when the host application has asked it to print. III. Bluetooth – Windows 7 and above a) b) c) d) e) f) Turn on printer. Make sure Bluetooth on your host device is turned ON. Open the “Devices and Printers” folder. Select “Add a Device”. The printer will display using the discover name listed above. Select the printer from the list of devices. Select “Enter the Device’s Pairing Code”. The default pairing code is “0000”. A window will display informing you the device was successfully added, and the printer name will appear in the devices list. Close this. g) Printer now appears under “Printer and Faxes” heading of the “Devices and Printers” screen, as “DP-581-serial #”. The icon may show that it is still configuring. h) Right click on the printer name or icon and select Properties. Select “Services” tab and deselect all items except for “SPP”. i) Now select “Hardware” tab. A virtual com port number will be listed here – make note of this COM Port number. Use this Com Port number when setting up the printer driver, under the “port settings”. 18 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com j) Install the printer driver. Using the “Add Printer” wizard, install the printer using the driver file obtained from Printek and the COM port number noted above. k) After the printer driver installs, the printer will appear as “DP-581-serial #” under the “Printers and Faxes” heading of your Windows “Devices and Printers” screen. B. Windows Tablets and Smartphones This feature and/or specific directions for use were not available as of this printing. C. Android Tablets & Smart phones I. Bluetooth a) Turn on printer. Make sure Bluetooth on your host device is turned ON. b) Your host Bluetooth manager may automatically scan for new devices, or you may need to tell it to scan. The discover name of the DP-581 printer will be “DP-581-XXXxxxxx”, where XXXxxxxx = the Printer Serial Number. c) For Pairing, the default passkey is “0000”. d) The printer should appear in your paired devices list. Note: Android devices pair after discovery, but only connect to Bluetooth printers when the host application has asked it to print. D. Apple™ Tablets & Smartphones I. Bluetooth This feature and/or specific directions for use were not available as of this printing. 19 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Media A. Standard Media Printek offers a variety of media types. See Appendix C for detailed descriptions and ordering information. You may also visit our website or contact your PrintekMobile sales representative for a complete and up to date description of our consumables and accessory products. B. Black Mark Media Position For automatic ticket printing, the Black Mark should be positioned as shown in the figure below. When using Mark Sensing mode (see Configuration, earlier in this document), FieldPro printers will automatically position the output for tear-off and printing following a Form Feed command or by pressing the Paper Feed button. For non-automatic paper positioning, refer to the Integrator’s Guide for sensing and positioning commands. 20 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Maintenance and Troubleshooting A. Cleaning In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are voids in the printout. For optimum performance and life, you should clean the Print Head and Platen Roller whenever you load new paper. To clean the printer areas as described below, use a Thermal Head Cleaning Pen and MCR Cleaning Card available from Printek, or you may use cotton swabs moistened with isopropyl alcohol. Turn the printer off. Open the Paper Door and remove the paper. Using a Thermal Head Cleaning Pen, clean the white ceramic surface on the Print Head. Caution: Do not use sharp objects to clean the print head. This may damage the printer and require service. Such damage is not covered under warranty. Clean the Black Mark Sensor below the print head. Clean the Tear Bar. Clean the Platen Roller. Turn the Platen Roller with your finger to clean the entire surface. If a Magnetic Card Reader is installed, pass and MCR Cleaning Card through the MCR slot to clean the head. You may also experience a buildup of paper dust in the printer. This may be removed using a can of compressed air or by vacuuming. To clean the exterior of the printer, turn the printer off and use a soft cloth moistened with a mild detergent. B. Battery Care I. Getting the Maximum Battery Life New batteries are shipped in an “uncharged” state and must be charged for at least 4 hours prior to the first use. Maximum battery capacity is not reached until after completing a minimum of three complete charge and discharge cycles. II. Charging the Battery 21 Plug the power adapter into a power source appropriate for the adapter being used. Plug the power adapter into the power connector on the side of the printer. The printer’s battery charging circuitry will analyze the condition of the battery and begin charging it if necessary. If the battery is not fully charged, charging will begin and the Battery Indicator will illuminate. When the battery is fully charged, the Battery Indicator will turn off. Charging may take up to 8 hours (4 hours with external desktop charger accessory) depending on the condition of the battery. The printer may be used while the battery is charging, but this will extend the time required to fully charge the battery. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com e power ada apter may remain conn nected to th he printer to o keep the b battery fully charged an nd The willl not cause damage to the printer or battery. III. Addittional Batttery and Safety Info ormation The e FieldPro 581 5 series printers use e an 11.25 volt v 2950 mAH Lithium Ion battery y. Cautio on: Risk of explosion if battery is i replaced d by incorre ect type. D Dispose of used batteriies according to the instruction ns. IV. The e recommended ambie ent tempera ature for cha arging is 68 8-77° Fahrenheit (20-25 5° Centigra ade). Takke the batte ery out of the printer wh hen storing the printer for long perriods of time e. The batttery sto orage tempe erature is 40 0-104° Fahrrenheit (4-4 40° Centigra ade). Do no ot store a fu ully charged batttery at temperatures above this ra ange for lon ng periods of o time or th he battery may perrmanently lo ose charge capacity. Do not disasse emble, shorrt circuit, he eat above 80 0°C, or incinerate the b battery. The e battery ma ay exp plode. Only dispose of o used battteries accorrding to you ur local regu ulations. If yyou do not know your local re egulations, the t Recharg geable Batte ery Recyclin ng Corporation (R RBRC) is a non-profit organization n created to o promote echargeable e batteries. For more in nformation visit reccycling of re ww ww.rbrc.org. Testting the Power Adapter and Battery hat the printter’s interna al battery ch harger is fun nctioning prroperly, perf rform the folllowing step ps. To verify th Tesst the powe er adapter (1 100-240VAC/50-60Hz,, 12/24VDC C adapter) with w a voltme eter to veriffy tha at its output voltage is 19 1 VDC. Connect the power adaptter to a pow wer source and a then co onnect it to tthe printer. Verify that the printer’s Ba attery Indica ator is illum minated. If illuminated, the chargin ng circuit is fun nctioning pro operly. t battery is already fu ully charged d, the Batte ery Indicatorr may not illuminate. Note: If the Afte er the batte ery has been n charged for f five minu utes, discon nnect the po ower adapte er. Perform a prin nter Self-Tesst. o Make ssure the printer is turne ed off. o Press and a hold the Paper Fe eed Button while turning g the printer on. he printer successfully prints the Self-Test, th he battery iss functional. If the Selff-Test does If th nott complete and a the prin nter turns offf, repeat this test with a known go ood battery.. Once this test has comple eted successsfully, allow w the batterry to fully ch harge. At th he end of th his ff. time the Battery Indicatorr will turn off er and batte ery do not appear to su uccessfully pass these tests, referr to the Trou ubleshooting If the printe section forr possible ca auses and solutions. he internal charging circuit, and the battery arre Note: Thiis test only verifies thatt the powerr adapter, th functioning g properly. This test do oes not provvide a valid d indication of the relative capacity y of the battery or how long it may ho old a charge e. 22 www.printe k.com | P: 888.211.340 00 | F: 269. 222.1229 | E: info@prrintek.com C. Troubleshooting When encountering problems, the cause may be the printer or may sometimes be due to other problems with your system. Please review the following tables to solve common problems you may encounter with your printer. You may also visit www.printek.com for additional “FAQ’s” that may assist you. If you are still unable to solve your problem, please contact the company from whom you purchased your printer since they are most familiar with your systems. If they are unable to help you, please contact Printek Technical Support at (800) 368-4636. I. General Error Conditions Whenever the printer detects an error condition the Alert (red) Indicator will either flash or stay on. In some cases the audible alarm will also sound. Please refer to the following table for a list of what causes these conditions and how they may be corrected. Error Indicator Flashes Possible Cause Paper Out or Paper Door not fully closed Stays On, With Alarm Print job too large for printer memory II. Fault Description and Resolution Problem Printer will not turn on. Possible Cause Battery not installed properly Printer turns itself off. Discharged battery Battery discharged Electrostatic discharge Battery Indicator does not light or does not stay lit when power adapter is connected. Battery already fully charged Power supply not receiving power Faulty power adapter Battery not charging. Faulty power adapter or battery 23 Solution Make sure the door is fully closed by opening the door and closing it again until the door “clicks” closed. Check the platen roller for damage. Divide long documents into individual pages. Printer power must be cycled to clear error. Solution Remove and reinstall battery making sure the battery is seated with door closed. Recharge battery. Replace or recharge battery. May occur in extreme low humidity conditions. Turn printer back on with power button. No action required. Check building/vehicle circuit breakers/fuses. Check output of power adapter with voltmeter. Should be 19 VDC. Try new power adapter, or replace battery. www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Problem Poor print quality. Possible Cause Low battery Print head dirty Poor quality or “old” paper Paper not feeding. Obstruction in paper path, or paper improperly installed Poor quality paper Paper does not advance to black mark reliably. Paper Door not fully closed Dirty Black Mark/Paper Sensor Black Mark density/contrast Paper not feeding reliably or print is compressed vertically Print Garbled. Printer will not print. Poor quality paper Heavy or thick forms; specialty paper with slick finish Paper Door not fully closed Low Battery Improper Interface configuration Paper Door not fully closed Low Battery Paper not loaded correctly Improper Interface configuration Solution Check and recharge battery. Clean print head. Refer to “Maintenance” section of this document. Verify paper from approved source. Try new roll of paper. Check paper path and reinstall paper (see “Quick Start Instructions”). Verify paper from approved source. Verify door is closed. Clean Sensor as described in “Maintenance” section of this document. Adjust Mark Sensitivity as described in Device Settings Menu . Verify paper from approved source. Lower the Max Paper Speed as described in Device Config Menu . Verify door is closed. Check and recharge battery. Verify printer and host settings match. Verify door is closed. Check and recharge battery. Check paper path and reinstall paper (see “Quick Start Instructions”). Verify printer and host settings match. Print a selftest to verify printer settings and to verify printer is functioning properly. D. Obtaining Service If service is required for your printer, please contact the company where you purchased your printer. If they are unable to assist you, contact Printek Customer Service at (800) 368-4636 to obtain a Return Authorization Number. Printers without Return Authorization will not be accepted. 24 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com APPENDIX A. Appendix A – FieldPro 581 Printer Specifications Printing Specifications Print Media Printing Method: Direct thermal. Printing Resolution: 203 dpi (8 dots per mm). Printing Speed: Up to 2 ips (11 pages per minute). Printing Width: Up to 8.27” (210mm) Paper Type: Direct Thermal Roll. Roll Size: Maximum roll diameter 2.125” (54 mm), roll widths from A4 to 8.5” (up to 216 mm). Fonts/Characters/Bar Codes Fonts: Virtually all TrueType fonts, from 6 cpi to 22 cpi depending on emulation chosen, plus scaling. International Characters: All common sets available via UTF-8 encoding. Unicode support. Bar Codes: Virtually all 1D and 2D codes supported, depending on emulation chosen. Downloadable firmware, fonts, graphics, and logos. Connectivity Standard (All Units): USB 2.0 PNP. USB-C input connector. Wireless Options: Bluetooth® Complete Bluetooth® 4.0 Stack Dual Mode with EDR Roll Capacity Load Media: Approx. 100’ (30 m) Fanfold Size: Maximum width 216 mm, maximum length 305 mm, maximum total thickness 15 mm using fanfold tray. Core Size: 0.75” (19mm) Recommended. Power Management Battery: Rechargeable 3 cell Lithium Ion, (11.1 V, 6000 mAh, 66.6 Wh). Endurance: Above 300 m printing per charge (@12.5% density). Power Option: 100-240 VAC wall adapter. When plugged in, the printer can be used while recharging the battery or can be run without the battery (print & charge adapter). Physical Specifications D x W x H: 2.6” x 12.3” x 4.3” (66 x 312 x 109 mm) Weight: 3.4lbs. (1.5 kg) Environmental Specifications Software Operating Temp: -10° to 45°C Drivers and Utilities: Drivers for XP, WIN 7, WIN 8, WIN 10. Print utilities and SDK’s for Android. Native App and Web printing. Printer Setup via internal web page, access with browser from any host (tablets and smartphones included). Emulations: Emulates many popular printer brands and languages including: Zebra CPCL and ZPL, Extech, and ESC POS. Firmware can be upgraded as new emulations become available. Storage Temp: -20° to 60°C Humidity: 10% to 90% RH (noncondensing). Operator Controls and Indicators 3 LED indicators for general fault, power and battery status indication. Buttons for power and paper feed. Sensors for paper out, black mark detection, and door open. “Gas gauge” on battery door. Memory Capacity 256 MB Flash, 512 MB DDR2. Standard memory supports large and graphic intensive print jobs. Durability and Reliability Durable PC-ABS case. MTBF: 10,000 hours in normal use. Regulatory Approvals FCC Class B, CE mark, RoHS, UL listed AC adapters. Warranty Depends on local requirements. Please contact your national DASCOM sales office. Accessories AC Wall Adapter, 100 to 240 VAC Print and charge version Battery Options Data cable: USB (USB-A to USBC) Shoulder strap A4 paper width spacer Fanfold tray Media in Case Quantities Popular Mounting Systems In-Vehicle Systems Cart Mounting Systems Fixed Mounting Systems Supports direct printing of Postscript, PDF, PBM, JPG, PNG, BMP, SVG and TIFF files. 25 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com B. Appendix B – Supplies and Accessories Part # ACCESSORIES 93181 93180 xxxxx 91868 93176 93177 93194 AC Charge & Print Adapter - North America, 100-240VAC 50/60Hz AC Charging Adapter - North America, 100-240VAC 50/60Hz USB Cable, A to C, 6 Ft. Shoulder Carrying Strap DP-581 Battery Charger 1 bay DP-581 Battery Charger 2 bay Spacer for 3" paper DP-581 Part # SUPPLIES 93104 93124 93106 91393 DP-581 Battery (3 cell Li-ION; 33WH) DP-581 Battery, 5-Pack DP-581 Battery, 20-Pack Thermal Printhead Cleaning Pen (12/box) C. Appendix C – Media Part # Grade Type xxxxx 93110 STANDARD STANDARD Receipt Paper, 4.125" W (94 Linear feet per roll) Receipt Paper, 3.125" W (94 Linear feet per roll) 36 ROLLS 36 ROLLS Qty xxxxx 93111 PREMIUM PREMIUM Premium Receipt Paper, 4.125" W (70 Linear ft per roll) Premium Receipt Paper, 3.125" W (70 Linear ft per roll) 36 ROLLS 36 ROLLS D. Appendix D – Mounting Options Part # PRECONFIGURED KITS xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx FieldPro 581 Round Base Mount with Bracket FieldPro 581 Magnetic Base Mount with Bracket FieldPro 581 Suction Base Mount with Bracket FieldPro 581 U-Bolt Mount with Bracket FieldPro 581 Round Base Mount with Long Arm Bracket FieldPro 581 Mounting Pole with Bracket Part # PRINTER ATTACHMENTS xxxxx xxxxx FieldPro 581 Direct Mount Plate * FieldPro 581 Printer Plate With Ball *For direct mounting. Not compatible with connecting arms or bases. Please contact your Printek sales representative for price and availability. 26 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Glossary of Terms 802.11 Wireless networking communication standards created by IEEE. baud rate The rate at which characters are transmitted over a serial interface. This is also often referred to as bits per second. Bluetooth A definition for short range radio frequency communications. client Any node on a network that requests services from another node (server). character pitch The horizontal spacing of characters. Measured in cpi. cpi Characters per inch. default Value or configuration assumed when the printer is powered on or reset. DHCP Dynamic Host Configuration Protocol. A method used to centrally control the assignment of IP addresses on a network. dpi Dots per inch. Generally used to refer to graphics density or resolution. font A group of characters of a given shape or style. interface The connection between the printer and the host computer. IP Internet Protocol. A specification for packets, or datagrams, of data and an addressing method to allow the exchange of data with another system. Must be combined with another protocol such as TCP to create a complete connection with the other system. LAN Local Area Network. LED Light emitting diode. lpi Lines per inch. margin An area along any edge of a form where data may not be printed. Peer-to-Peer A network consisting of only stations (no access point or central server). Same as Ad-Hoc. reset Initialization of various operating features of the printer to the value or state assumed when the printer is powered on. server Any node on a network that provides services to another node (client). TCP Transmission Control Protocol. A specification that controls the connection between systems on a network. 27 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com top of form The vertical position where the first line is printed on the paper. Also the position the paper is advanced to when a form feed (FF) character is received from the host or the Form Feed button is pressed on the printer's control panel. USB Universal Serial Bus. WAN Wide Area Network. Refers to connections that allow one LAN to communicate with another LAN(s). WEP Wired Equivalent Privacy. A security protocol for wireless LANs designed to provide data security similar to a wired LAN. 28 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com Index 802.11, 30 Add Enterprise Network, 11 Add Personal Network, 11 Address Method, 10 Ad-Hoc, 30 Alert, 6 Android, 3, 20 Android Tablets & Smart phones, 20 Apple, 3, 21 authentication, 30 Auto Off Timer, 15 AUTOIMAGE, 12 Available Networks, 11 Backup Distance Before Printing, 14 battery, 3, 5, 7, 23, 24, 25, 26 Battery Care, 23 Battery Disposal, ii Battery Installation, 5 baud rate, 30 Bluetooth, ii, 2, 8, 9, 19, 20, 21, 30 Canadian Department of Communications Radio Interference Statement, i character pitch, 30 Charge Battery, 5 Charging the Battery, 23 Cleaning, 23, 29 client, 30 Com Port, 19 Configuration, 7, 22, 30 Connectivity Parameters, 8 Contrast, 14 Control Panel, 6 CPCL, ii, 12 cpi, 30 Current Emulation, 12 Current Logo Mapping, 16 Current Printer Config, 10 default, 30 Default Font, 12 Default Text Line Spacing, 13 29 Device Config, 13 DHCP, 30 discover name, 19, 21 Discoverablity, 9 dpi, 30 driver, 19 Drivers, 19 ESCPOS, 12 Fault Description and Resolution, 25 FCC Part 15 Class B, i features, 31 Font Aliases, 15 Fonts, 15 form, 31 Front Paper Sensor Threshold, 14 Gap Paper Sensor Threshold, 14 GateWay, 10 General Error Conditions, 25 Graphics, 16 IMAGE, 12 Image Parameters, 12 infrastructure, 30 interface, 30 IP Address, 10 IP54, 3 IPL, 12 LAN, 30 LED, 30 Left Margin, 14 lpi, 30 Maintenance, 2, 23, 26 margin, 30 Mark Seeking, 14 Max Mark Search Distance, 14 Max Paper Speed, 13, 26 Maximum Battery Life, 23 Media, 2, 22, 27, 28, 29 Mounting Options, 29 Obtaining Service, 26 Paired Mode, 8 pairing code, 19 Paper Energy Values, 14 Paper Feed Button, 6 Paper Load, 4 passkey, 19, 21 PDF, 12 Peer-to-Peer, 30 PIN, 8, 9 POSTSCRIPT, 12 power, i, ii Power Button, 6 Power On, 5 Quick Start Instructions, 4 Rear Paper Sensor Threshold, 14 reset, 31 Role Policy, 9 Safety Information, 24 Self-Test, 6, 24 server, 31 Set Date, 11 Set index, 16 Set Width, 16 Specifications, 2, 3, 27, 28 SSID, 31 Stop Distance after Mark, 14 SubNetMask, 10 Supplies and Accessories, 2, 29 TCP, 31 Testing the Power Adapter and Battery, 24 Troubleshooting, 2, 23, 24, 25 Units, 13 Upload Digital Certificate, 12 Upload File, 16 Upload Font File, 15 USB, 19, 31 USB port, 2, 19 WAN, 31 web page, 7 WEP, 31 Windows, ii, 3, 18, 19, 20 WLAN, 31 ZPL, 12 www.printek.com | P: 888.211.3400 | F: 269. 222.1229 | E: info@printek.com
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