Verifone E2853G Point of Sale Terminal User Manual DOC087 513 EN

VeriFone Inc Point of Sale Terminal DOC087 513 EN

User Manual

Verifone Part Number DOC087-513-EN-A, Revision A.1VERIFONECONFIDENTIALREVISION A.1 e285Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”Verifone, Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC087-513-EN-A, Revision A.1e285 Installation Guide© 2017 Verifone, Inc.VERIFONECONFIDENTIALREVISION A.1 Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty: For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
E285 INSTALLATION GUIDE 3VERIFONECONFIDENTIALREVISION A.6 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Triple Radio Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CHAPTER 2Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Examining e285 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CONTENTS 4E285 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.6 CHAPTER 4Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21CHAPTER 5Verifone Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24CHAPTER 6TroubleshootingGuidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
E285 INSTALLATION GUIDE 5VERIFONECONFIDENTIALREVISION A.6 PREFACE This guide is your primary source of information for setting up the e285.AudienceThis guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the e285.Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how to select a location, establish power connection, and install the SIM/SAM card.Chapter 3, Specifications. Discusses power requirements and dimensions of the e285.Chapter 4, Maintenance. Explains how to maintain your e285.Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation.Related DocumentationTo learn more about the e285, refer to the following set of documents:e285 Certifications and Regulations Sheet VPN DOC087-X01-ENe285 Quick Installation Guide VPN DOC087-X02-ENe285 Reference Guide VPN DOC087-X04-ENe285 Security Policy VPN DOC087-X05-EN
PREFACE Conventions and Acronyms6E285 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.6 Conventions and AcronymsThis section describes the conventions and acronyms used in this guide.Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The device is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the device near water.Table 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentARM Acorn RISC MachineEMV Europay MasterCard and VISALCD Liquid Crystal DisplayLED Light Emitting DiodeNFC Near Field CommunicationMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePCI Payment Card IndustryPED PIN Entry DevicePIN Personal Identification NumberSIM Subscriber Identity ModuleUSB Universal Serial BusVPN Verifone Part NumberNOTECAUTIONWARNING
E285 INSTALLATION GUIDE 7VERIFONECONFIDENTIALREVISION A.6 CHAPTER 1Device OverviewThis chapter provides a brief description of the e285 device. The e285 is as a standalone, wireless handheld payment device, makining it easy to process a transaction anywhere. It provides mobile payment capabilities via GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution – featuring advanced communications for fewer dropped transactions so merchants can accept payments securely, extending their point of sale opportunities.The e285’s capacitive-touch with physical keypad design makes it easily pocketable while still accepting all payment methods - MSR, PSCR, Contactless and wallets. The easy to read color touch screen is capable of signature capture and is fully supported by Verifone’s developer toolkits that provide everything needed to transform ideas into applications.Figure 1 The e285 UnitKey Features•133 MHz A9 processor delivers power and usability in a convenient “hand-over” design.•Offers unsurpassed performance on EMV smart card transactions.•Multi-application operating environment.•Security architecture exceeds specifications for PCI-PED and sophisticated file authentication.•Advanced memory architecture to meet tomorrow’s needs.•Multiple connectivity and contactless options.•32-bit processing and multi-tasking capabilities.•Drop-resistant design minimizes breakage.IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW
DEVICE OVERVIEW Features and Benefits8E285 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.6 Features and BenefitsThe e285 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support.Triple Radio Performance•The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio delivers fast, wireless payment convenience, fewer dropped transactions and flexible point-of-sale options.Modern Application Environment•Reliable operating system and powerful tools to create richer customer experiences.•Common Engage software architecture enables faster and more cost effective application development.Accepts All Forms of Payment On-the-Go•Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and mobile wallets along with a 2.8-inch color touch screen capable of signature capture.Exceptional Ease of Use•The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input.•Horizontal magnetic stripe card reader with an enlarged card entrance delivers optimal card swiping and reading without the need to visually guide the card.•The e285 size is easily able to be dropped in most pockets. Performance and Durability•Powerful 133 MHz A9 processing completes transactions quickly.•High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell ICP425262AHR battery cell) that easily supports a full 12-hour business day on a single charge.•The USB-C port allows for convenient product charging as well as connection to Android, iOS, and Windows devices.•Rounded corners to minimize breakage and drop-resistant to 3 feet on concrete surfaces.•256MB Flash, 128MB DDR of memorySecurity•PCI PED 5.x approved for debit and other PIN-based transactions•EMV Level 1 type approval.•Tamper-resistant construction, SSL protocols
E285 INSTALLATION GUIDE 9CHAPTER 2Device SetupThis chapter describes the device setup procedure. You will learn about: •Usage Guidelines•Unpacking the Shipping Carton•Examining e285 Device Features•Examining Connection Port•Removing the Battery Cover•Installing the SIM card•Using the Battery•Battery Behavior (No Power Pack)•Connecting the Terminal Power Pack•Charging the Battery•Connecting to a Computer•Conducting Wireless Transactions•Using the Smart Card Reader•Using the Magnetic Card Reader•Using the CTLS Reader
DEVICE SETUP Usage Guidelines10 E285 INSTALLATION GUIDEUsage GuidelinesUse the following guidelines when using your e285. Environmental Factors•Select a flat support surface, such as a countertop or table, to keep the device safe in between uses.•Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the device outdoors. Personal Security ConsiderationsThe e285 is a handover device. Always exercise extreme caution when conducting transactions especially during PIN entry.•Hand the e285 directly to the cardholder for PIN entry.•Encourage the cardholder to hold the e285 close to avoid others from seeing the information entered.Electrical Considerations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the device near water or in moist conditions.Unpacking the Shipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e285 is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1Remove and inspect the following items:•e285 unit•USB-C to USB cable2Remove all plastic wrapping from the unit and other components.CAUTIONThe device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
DEVICE SETUP Examining e285 Device FeaturesE285 INSTALLATION GUIDE 113Remove the clear protective film from the unit. 4Save the shipping carton and packing material for future repacking or moving the device.Examining e285Device FeaturesBefore you continue the installation process, familiarize yourself with the features of the e285. (See Figure 2) Front PanelThe front panel includes the following features:Figure 2 e285 Device Features (Front Panel)•A colored capacitive-touch LCD Display•Two types of keys:atelephone style keypad (keypads may vary in style).bThree color-coded function keys below the keypad (from left to right: CANCEL, CLEAR, ENTER).CAUTIONDo not use a unit that has been damaged or tampered with. The e285 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately.NOTECharge the e285 device for eight hours before initial use. LCD DISPLAYKEYPADMAGNETIC SMART CARD READERSTRIPE READERPOWERLEDCAUTIONDo NOT paste anything on the keypad surface to avoid malfunction.
DEVICE SETUP Examining Connection Port12 E285 INSTALLATION GUIDE•A smart card reader built into the bottom of the device to process smart card transactions. For directions on how to use a smart card, see Using the Smart Card Reader.•A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. Swipe the card using the proper direction, with the magnetic stripe facing up, towards the keypad. For directions on how to use a magnetic card, see Using the Magnetic Card Reader.•A Power LED located on the left side that acts as charging indicators.•A CTLS functionality for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader.•A SIM compartment, built into the bottom of the device inside the back compartment.Examining Connection PortThe e285 device has one primary USB-C port used for power and download.Figure 3 The e285 Primary USB-C PortRemoving the Battery CoverRemove the battery cover to access the battery as well as the SIM slot.To remove the battery cover 1Turn off the device.2Place the device upside down on a soft, clean surface to protect the screen from scratches.3Loosen the retaining screw. The retaining screw is captive, which means that it cannot be fully removed from the slot.Figure 4 Loosening the Screw to Remove Battery Cover4Using your fingernail, turn any of the recessed slots located on both sides of the e285 device, to pry the back cover open.IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOWIMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOWNOTEYou can also use a coin, flat tip screwdriver, the edge of a card, or any similar tool.
DEVICE SETUP Installing the SIM cardE285 INSTALLATION GUIDE 13Installing the SIM cardThe e285 device supports the installation of a GSM SIM (Subscriber Identity Module). Use the following procedures to install a SIM card.To install or replace the card 1Follow the steps in Installing the SIM card.2Insert the SIM card with the gold contacts facing down.Figure 5 Inserting the SIM Card3Place the battery cover back and tighten the screw.Figure 6 Returning the Battery CoverUsing the BatteryThe e285 device uses a single cell Li-ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).Battery FeaturesThe following are features of the battery:•Single Li-ion cell.•A safety circuit that:•Prevents cell damage from overcharge, over-discharge, or overheating.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOWIMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOWNOTEThe e285 device will only operate when the battery is installed.
DEVICE SETUP Battery Behavior (No Power Pack)14 E285 INSTALLATION GUIDE•Activates when the battery is left in an unused device for extended periods.Battery Behavior (No Power Pack)The device shifts to power pack mode and starts up automatically when the e285 is connected to a non-battery power source, regardless of the battery charge state.Manual StartupHold the green key down for about 4 seconds until the device displays the startup screen.The device lights up once the power is on.Manual ShutdownHold the red key down for about 4 seconds until the device displays the startup screen.NOTE•The e285 battery pack is not customer changeable and therefore should not be disconnected and removed.•Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery, the coin cell battery provides power to the security circuit.•Disconnecting and removing the battery, as well as unplugging the device power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet.NOTEThe 4-second power-up delay prevents device startup if the green key is accidentally held down. The time required to hold the green key down to power up the device is configurable.NOTEThe Verifone copyright screen starts and displays a unique copyright screen once the device loads an application. However, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen if there is no available application in the device.NOTEThe screen is blank when the device has no power.
DEVICE SETUP Connecting the Terminal Power PackE285 INSTALLATION GUIDE 15Connecting the Terminal Power PackAfter installing the battery, connect the e285 device to the provided power pack for initial charging.Each e285 device comes with power supply (VPN PWR087-300-01-A) used to connect the device directly to a power outlet and to charge the battery. The e285 unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC.To Connect the Terminal Power Supply1Insert the USB-C plug into the USB-C port of the e285, as shown in the figure below.Figure 7 e285 Power Supply Connection2Plug the AC power pack into a wall outlet or powered surge protector.Once it loads the application, the device starts the initial Verifone copyright screen and displays a unique copyright screen. If there is no available application in the device, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen.Charging the BatteryAfter unpacking your e285 device, connect the power pack to the unit for eight hours or until fully charged.CAUTIONUsing an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.WARNINGDo not plug the power pack into an outdoor outlet or operate the device outdoors.During a transaction, disconnecting the power by removing the battery or unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost.IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOWTIPTo protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
DEVICE SETUP Connecting to a Computer16 E285 INSTALLATION GUIDEThe battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.The following table shows the behavior of the LEDs during various system power states.Battery LifeCharging and discharging the e285 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information).Connecting to a Computer Connect the e285 device to a PC or laptop to download applications.To Connect to a Computer 1Insert the USB-C plug into the USB-C port of the e285, as shown in the figure below.2Connect the other end of the USB-C plug into the host computer’s USB port.Figure 8 Connecting to a Host ComputerNOTEThe e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.Deep Sleep Battery Low Battery ChargingCharging Timer Fault / Battery FaultNormal Operation System LED BehaviorYTurn off the LEDsYRed, 4 Hz rate, 50% duty cycle(Battery low condition: battery voltage < 3.65V)YOrange, 1 Hz rate, 50% duty cycleYOrange on continuouslyYGreen on continuouslyWARNINGDo not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites.IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW
DEVICE SETUP Conducting Wireless TransactionsE285 INSTALLATION GUIDE 17Conducting Wireless TransactionsTo conduct a wireless transaction:•Ensure the device is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.Using the Smart Card ReaderThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To Conduct a Smart Card Transaction 1Position the smart card with the contacts facing upward (see illustration below).2Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.3Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.Figure 9 Inserting a Smart CardUsing the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions.To Conduct a Debit or Credit card Transaction1Position the card with the magnetic stripe facing backwards.2To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below.Figure 10 Using Magnetic Stripe Card3Swipe the card through the magnetic card reader.IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOWIMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW
DEVICE SETUP Using the CTLS Reader18 E285 INSTALLATION GUIDEUsing the CTLS Reader The e285 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD.Figure 11 Using the CTLS ReaderIMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW
E285 INSTALLATION GUIDE 19CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the e285 device.PowerCharging via USB-C to computer system or Verifone-certified power adapter: 5 V DC, 1 ATemperature•Operating Temperature: 0° to 50°C (32° to 122°F)•Operating Humidity: 5% to 95%; RH non-condensingExternal Dimensions•Length: xxx mm•Width: xxx mm •Height: xxx mm
E285 INSTALLATION GUIDE 21CHAPTER 4MaintenanceThe e285 device has no user-maintainable parts. Cleaning the DeviceTo clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.Terminal ContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the e285 battery stay clean and unbent.Smart Card ReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or device display.CAUTIONAvoid touching the contacts of the e285 battery. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
E285 INSTALLATION GUIDE 23CHAPTER 5Verifone Service and SupportFor e285 problems, contact your local Verifone representative or service provider. For e285 product service and repair information:•USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your Verifone representative Returning a Device for ServiceBefore returning a e285, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). To return a device for service 1Get the following information from the printed labels at the back of each e285 to be returned:•Product ID, including the model and part number. For example, “e285” and “M087-XXX-XXX-XXX.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “Verifone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.NOTECustomers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.
VERIFONE SERVICE AND SUPPORT Accessories and Documentation24 E285 INSTALLATION GUIDE•Address the Subject box with to “Verifone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•Verifone serial number assigned to the e285 you are returning for service or repair (device serial numbers are located at the back of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the Verifone label at the back of the e285).Accessories and DocumentationVerifone produces the following accessories and documentation for the e285. When ordering, please take note of the part number. •Verifone online store at www.store.verifone.com•USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your Verifone representative AccessoriesDocumentationNOTEOne MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model.Verifone Certified Power Adapter PWR087-300-01-AVerifone Cleaning Kit 02746-01e285 Certifications and Regulations Sheet VPN DOC087-501-ENe285 Quick Installation Guide VPN DOC087-502-EN
E285 INSTALLATION GUIDE 25CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your e285 successfully. Typical examples of malfunction you may encounter while operating your e285 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. Device Does Not Start•Ensure that the battery charge state is not below the critically low level. •Replace or recharge the battery.•Check if the battery is properly inserted. •Ensure that you pressed the green ENTER/ON key for approximately four seconds, until the unit lights up.Device Display Does Not Show Correct/Readable Info•Replace or recharge the battery.•Connect the e285 into a known-good power supply (if available) to see if this clears the problem.•If the problem persists, contact your local Verifone representative for assistance.NOTEThe e285 comes equipped with tamper-evident labels. The e285 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONUse only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES Battery Does Not Charge26 E285 INSTALLATION GUIDEBattery Does Not ChargeThe e285 battery must initially receive a full charge to ensure proper operation.Blank DisplayWhen the e285 device display screen does not show correct or clearly readable information:•The battery pack may not be connected properly. Remove and reinstall the battery pack.•Check device power connection.•Remove and reapply power to the device.•If the problem persists, contact your local Verifone service provider.Keypad Does Not RespondIf the keypad does not respond properly:•Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local Verifone representative.NOTE•Allow the e285 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge.•Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit.•Uninstalling the battery and unplugging the device power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet.•The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must recharge a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state.
TROUBLESHOOTING GUIDELINES Transactions Fail To ProcessE285 INSTALLATION GUIDE 27Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the e285 card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure 10).•Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•Contact your Verifone distributor or service provider.•If the manual transaction does not work, proceed to Check the Signal Strength.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the SIM card is properly inserted (see Installing the SIM card).•Contact your Verifone distributor or service provider.•If the manual transaction does not work, proceed to Check the Signal Strength.Check the Signal Strength•On-screen signal-strength indicator displays at least one bar to indicate connectivity to radio network.•Ensure that the radio has been activated by your service provider.
e285Installation GuideVerifone Part Number DOC087-513-EN-A, Revision AVerifone, Inc.1-800-Verifonewww.verifone.com

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