3Com Nbx 100 Owners Manual Administrator’s Guide

2015-01-07

• NBX® Administrator’s Guide
• Contents
• About This Guide
  • How to Use ThisGuide
  • Conventions
  • International Terminology
  • Your Comments
• Introduction
  • Network-based Telephony
  • Overview of the System Software
    • Auto Attendant
    • Auto Discovery and Auto Relocation
    • Virtual Tie Lines
    • Integrated Voice Mail and Messaging Features
    • Redialing From CallLogs
    • Call Recording
  • NBX NetSet Administration Utility
  • NBX NetSet Features
• Dial Plan
  • Dial Plan Concepts and Overview
    • Call Process Flow
    • Inbound and Outbound Call Processing
    • NBX System Database
    • NBX System Dial Plan
    • Pretranslation
    • Routing
    • System Features Affected by the Dial Plan Configuration
  • Dial Plan Tables
    • Dial Plan Command Format
    • Internal Dial PlanTable
    • Incoming Dial PlanTable
    • Least Cost Routing Dial Plan Table
    • Adding New DialPlanTables
  • Dial Plan Pretranslators
    • Pretranslators for Incoming Calls
    • Pretranslators for Certain OutgoingCalls
  • Managing theDialPlan Configuration File
    • Accessing the DialPlan
    • Creating Dial Plan Configuration Files
    • Importing and Exporting Dial Plan Configuration Files
    • Importing a UserDefined Dial Plan
    • Exporting (Saving)aDial Plan Configuration File
    • Testing a Dial Plan
    • Generating a DialPlanReport
    • Modifying a Dial Plan Configuration File
  • Outdialing Prefix Settings
  • Managing Extensions
    • Extension Settings Overview
    • Changing Extension Length and Ranges
    • How Auto Discovery Assigns Extensions
    • Modifying Extensions
  • Managing ExtensionLists
    • Adding an ExtensionList
    • Modifying an Extension List
    • Removing an Extension List
  • Managing DialPlanTables
    • Determining Which Devices Use DialPlanTables
    • Removing a DialPlanTable
  • Managing Dial Plan Pretranslators
    • Identifying Devices Using Pretranslators
    • Identifying Devices Using Pretranslators for CLI
    • Removing a Pretranslator from the Dial Plan
  • Configuring the Dial Plan for the 4ESS Protocol (T1)
  • Overview of Voice Profile for Internet Mail
  • Configuring the Dial Plan for VPIM
  • Configuring VPIM Parameters Using NBX NetSet
    • VPIM Control Parameters
    • Operations Management
    • Statistics
    • Advanced Settings
    • Configuring Domain Name Server Information
  • Overview of VirtualTie Lines
    • VTL Connections Using Unique Extension Ranges
    • VTL Connections Using Site Codes
    • Conference Calls
  • How to Configure a Virtual Tie Line
    • License Installation
    • Dial Plan Configuration
    • Updating the Extension List
    • Adding VTL Devices to the Pretranslators (Optional)
    • Verification of the VirtualTieLine
  • Call Rerouting for Virtual Tie Lines
    • Example Dial Plan Entries
  • Managing Existing Virtual Tie Lines
    • Modifying a Virtual Tie Line Name
    • Viewing and Resetting Virtual Tie Line Statistics
    • Enabling Audio Compression
    • Enabling System-wide Silence Suppression
  • Using a VTL Password
    • Configuring a VTL Password
    • Configuring VTL Passwords in the DialPlan
    • Toll Calls Without a VTL Password
    • Music On Hold
    • Troubleshooting VTL Calls
  • Dial Plan Configuration File Commands
    • Dial Plan Command Summary
    • List of Dial Plan Commands
  • Sample Solutions Using Dial Plan Configuration File Commands
• Device Configuration
  • Adding, Removing, and Modifying Telephones
    • Adding a New Telephone
    • Modifying a Telephone
    • Checking a Telephone’s Status
    • Removing a Telephone
    • Rebooting a Telephone
  • Adding a Remote Telephone
    • Remote NAPT Device Configuration
  • Creating and Managing Bridged Extensions
    • Example BridgedExtensions Configurations
    • Defining Bridged Extensions
    • Defining Bridged Extensions on a Primary Telephone
    • Defining Bridged Extensions on a Secondary Telephone
    • Modifying Bridged Extensions
    • Sample Calling Situations Using Bridged Extensions
    • Viewing BridgedExtension Information
  • Creating and Managing Telephone Groups
    • Creating a New Telephone Group
    • Modifying a Telephone Group
    • Removing a Telephone Group
    • Viewing Telephone Group Membership
  • Recording and Monitoring Telephone Calls
    • Recording Calls Between Telephones with Different Recording Settings
    • Remote Telephones
    • Music On Hold
    • Non-NBX Telephones
  • Creating and Managing Button Mappings
    • Mapping Access Buttons
    • Mappings for Users and Groups
    • Creating a Busy Lamp/Speed Dial Button Mapping
    • Creating a Delayed Ringing Pattern
    • Creating Groups and Button Mappings
  • Changing Device IP Settings
  • Configuring Call Park
    • Adding a Call Park Extension
    • Changing the Name of a Call Park Extension
    • Removing a Call Park Extension
  • Configuring the NBX 1105 Attendant Console
    • Adding an Attendant Console
    • Modifying an Attendant Console
    • Viewing Attendant Console Status
    • Removing an Attendant Console
    • Configuring Attendant Console Buttons
    • Changing Attendant Console IP Settings
  • Configuring and Managing AnalogLineCard Ports
    • Configuring a LineCardPort
    • Modifying a LineCardPort
    • Removing a LineCardPort
    • Verifying Line Card Port Status
    • Rebooting a LineCardPort
    • Advanced Settings
  • Connecting and Managing Analog Devices
    • Adding an Analog Terminal Card
    • Adding an Analog Terminal Adapter (ATA)
    • Modifying an Analog Terminal Port
    • Removing an Analog Terminal Adapter
    • Viewing The Status of an Analog Terminal Adapter
    • Advanced Settings
  • Configuring and Managing BRI-ST DigitalLine Cards
    • Adding an ISDN BRI-ST Digital Line Card
    • Configuring the BRI-ST Digital Line Card
    • BRI-ST Card Status Lights
    • Modifying a BRI-STCard
    • Adding or Modifying a BRI Group
    • Modifying BRI Card Channels
    • Modifying IP Settings for a BRI Card
    • Removing a BRI Digital Line Card
  • Configuring and Managing E1 DigitalLineCards
    • Adding an E1Digital Line Card
    • Configuring the E1Digital Line Card
    • E1 Card Status Lights
    • Modifying an E1 Card
    • Adding or Modifying an E1 Group
    • Modifying E1 Card Channels
    • Modifying IP Settings for an E1 Card
    • Removing an E1 Digital Line Card
  • Configuring and Managing T1 DigitalLineCards
    • Adding a T1 Digital Line Card
    • Configuring a T1Digital Line Card for the DS1 Protocol
    • Configuring a T1 Digital Line Card for ISDN PRI Signaling
    • T1 Card Status Lights
    • Modifying a T1 Card
    • Support of AT&T’s 4ESS Switch Protocol
    • Modifying a T1 Group
    • Modifying T1 Card Channels
    • Modifying IP Settings for a T1 Card
    • Removing a T1 Digital Line Card
• User Configuration
  • Users
    • Phantom Mailboxes
  • Call Pickup
    • Group Numbers
  • TAPI Route Points
    • Redirect Behaviors
    • TAPI Route Point Capacities
    • Creating a TAPIRoutePoint
    • Modifying a TAPIRoutePoint
    • Viewing TAPI Route Point Statistics
    • Specifying TAPI Line Redirect Timeout
  • Hunt Groups
    • Hunt Group Considerations
    • Linear and Circular Hunt Groups
    • Calling Groups
    • Call Coverage
  • Class of Service (CoS)
• System Configuration
  • System Settings
    • System-wide Settings
    • Audio Settings
    • Regional Settings
    • Date and Time
    • Timers
    • Ringing Patterns
    • Multicast Addresses
    • IP Addresses
    • Maintenance Alerts
  • Speed Dials
  • Business Identity
    • Business Information
    • Business Hours
    • System Mode
  • Security
  • TAPI Settings
  • Disk Mirroring
    • Adding a Mirror Disk
    • Verifying a Failed Disk Drive
    • Reverting to a Single-Disk System
• NBX Messaging
  • NBX Voice Mail
    • Voice Mail Extensions
    • Voice Mail Passwords
    • IMAP for Integrated Voice Mail
    • OffSite Notification
    • Status
    • Port Usage
    • User Usage
  • Auto Attendant
    • Overview of Auto Attendant Features
    • Adding an Auto Attendant
    • Managing Auto Attendants
    • Voice Application Setup Utility
    • Testing the Auto Attendant
  • Voice Profile for Internet Mail
    • Control Parameters
    • Operations Management
    • Statistics
    • Advanced Settings
• Operations
  • Software Upgrade
    • System Software Licensing
    • Restricted Operation
    • Considerations
    • Customer Service
  • Reboot/Shutdown
  • Manage Data
    • Backup
    • Restore
    • Convert Database
    • Purge Database
    • Purge Database and CDR
    • Purge All Voice Mail
  • Event Log
  • Licenses
    • Add a License
    • Remove a License
    • Usage Report
    • Backing Up Licenses
    • Restoring Backed-Up Licenses
    • Obtaining Details of License History
  • Regional Software
    • Install
    • Remove
    • Details
  • Third-Party Drivers
    • NBX Software Upgrades
    • Third-Party Telephone Groups
• Reports
  • Directory
  • Device List
  • System Data
    • Disk Status
    • Power Supply Status
  • Call Reporting
    • Windows Environment Specifications
    • Installing Call Reports
    • Configuring Call Reporting
    • Purge CDR
• Downloads
  • Software
    • Additional Applications
  • Label Makers
  • Quick Reference Guides
• Troubleshooting
  • Overview
  • Telephone Troubleshooting
    • Using the Telephone Local User Interface (LUI) Utility
    • Using H3PingIP
  • System-level Troubleshooting
    • Digital Line Card Troubleshooting
    • Alarm Conditions (Overview)
    • Alarm Descriptions
    • Alarms on NBX Digital Line Cards
    • Configuration and Status Reports
  • Connecting a Computer to a Serial Port
  • Servicing the Network Call Processor Battery
  • Getting Service and Support
• Integrating Third-Party Messaging
  • Installing Software on the Third-Party Messaging Server
  • Configuring the NBX System
  • Configuring NBXTSP on the Server
• ISDN Completion Cause Codes
• Configuring Option 184 on a Windows 2000 DHCP Server
  • Overview
    • Assumptions
  • Creating Option184
  • Editing Option 184 Values
  • Activating Option 184
• ConneXtions H.323 Gateway
  • Overview of ConneXtions
  • Installation Requirements
    • WAN Router
    • Windows-based System
    • ConneXtions Software
  • Preparing for Installation
    • Assembling System Information
    • Verifying the G.723Converter
    • Checking Service Pack (Windows NT Only)
    • Configuring Licenses
  • Installing ConneXtions
    • Finishing the Installation
  • Overview of H.323
    • Negotiated Connections
    • Negotiated Voice Compression
    • Standard Extensions
    • Remote Internet Device Connections
  • The H.323 Connection
  • Connection Considerations
    • Overall Connectivity
    • Quality of Service
    • Quality of ServiceControl
  • Special Issues
    • Firewall Security
    • Gateway Load
    • Remote Access
    • PBX Connections
    • Class of Service
    • IP Type of Service and Differentiated Services
    • Alternate Gatekeepers
  • Checking Connections
    • Gateway Checks
    • Network Checks
  • Placing Calls
    • IP Address Entry
    • Speed Dials
    • One Button Access
    • Entering Digits During Calls
  • Receiving Calls
    • Auto Attendant
    • Attendant Console
    • Other Extensions
  • Handling Conference Calls
  • Related H.323 Documentation
• Caller ID
  • Forwarded Calls and Caller ID
  • Long Caller ID Character Strings
  • Specific Caller ID Situations
    • Analog Telephones
    • Bridged Extension Telephones
    • Calls That Are Forwarded Multiple Times
    • External Calls
    • Internal Calls
    • Nortel Phones
    • Parked Calls
    • Second Incoming Call
    • TAPI Calls
    • TAPI Redirected Calls
    • VTL Calls
    • Calls Transferred to Hunt Groups
• Glossary
• Index
• FCC Class A Verification Statement
• Industry Canada Notice
• 3Com End-User Software License Agreement Terms and Conditions and LimitedWarranty