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3M™ Drive-Thru Systems Model G5 and Model XT-1

Operating Instructions

3M Commercial Solutions Division
3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1

Table of Contents

Table of Contents
OVERVIEW ..................................................................................................................................... 7
Safety Information ..................................................................................................................... 7
Safety Rules ............................................................................................................................ 7
Intended Use ........................................................................................................................... 7
Signal Words ........................................................................................................................... 7
System Warnings .................................................................................................................... 7
Other Conventions .................................................................................................................... 8
Important Notes and Notes...................................................................................................... 8
FCC and Industry Canada Information .................................................................................... 8
CONFIGURATION ........................................................................................................................ 11
Enter Configuration Mode....................................................................................................... 11
Navigating the Base Station Display ..................................................................................... 11
Interpreting Display Information ............................................................................................ 12
Buttons................................................................................................................................... 12
Configuring with a Computer ................................................................................................. 13
Logging into the Base Station with a PC ............................................................................... 14
Change Basic Volume Settings .............................................................................................. 15
Inbound Microphone Volume................................................................................................. 15
Outbound Talk Volume .......................................................................................................... 15
Vehicle Alert Volume ............................................................................................................. 15
Outbound Greeter Message Volume..................................................................................... 15
Change the Monitor Volume ................................................................................................... 16
Inbound Listen ....................................................................................................................... 16
Outbound Talk ....................................................................................................................... 16
Vehicle Present ..................................................................................................................... 16
Vehicle Approach .................................................................................................................. 17
Page Messages ..................................................................................................................... 17
Greeter Messages ................................................................................................................. 17
Change the Night Volume ....................................................................................................... 17
Registering Headsets .............................................................................................................. 18
Add Headsets ........................................................................................................................ 18
Remove Headsets ................................................................................................................. 18
List All Headsets .................................................................................................................... 19
Resetting Inactive Days ......................................................................................................... 19
Checking Headset Software Revision ................................................................................... 19
Change Noise Reduction Level .............................................................................................. 19
Inbound Microphone Noise Reduction Level......................................................................... 19
Acoustic Echo Canceller........................................................................................................ 20
Set System Date and Time ...................................................................................................... 20
Change Global Settings .......................................................................................................... 20
Text and Audio Prompts Language ....................................................................................... 20
Drive Thru Audio Duplex Mode ............................................................................................. 20
Page Channel Heard by Order Taker.................................................................................... 21
Number of Base Stations at this Site ..................................................................................... 21
Store is Now Closed Prompt ................................................................................................. 21
Pull Ahead Prompt................................................................................................................. 22
Customer Order Point Prompt Language .............................................................................. 22
Order Point TALK with No Vehicle ........................................................................................ 23
Order Takers and Page Messages in Cross Lane Mode ...................................................... 23
Detector Type ........................................................................................................................ 23
Kitchen Noise Reduction ....................................................................................................... 24

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Table of Contents

Haptics “Vibration” Alerts and Blue LED Alerts on Headsets ................................................ 25
Haptics “Vibration” Alerts on Headsets ............................................................................................ 25
Blue LED Alerts on Headsets ........................................................................................................... 25

Order Taking Modes Setup ..................................................................................................... 25
Change Site Scheduling.......................................................................................................... 26
Regular Site Schedule ........................................................................................................... 26
Holiday/Exception Schedule .................................................................................................. 26
Change Site Information ......................................................................................................... 27
Change Self Monitoring .......................................................................................................... 27
Change Passcodes .................................................................................................................. 27
User Passcodes .................................................................................................................... 27
Two Base Station Setup .......................................................................................................... 28
Installer Setup .......................................................................................................................... 28
Load Installation Settings ...................................................................................................... 28
Save Installation Settings ...................................................................................................... 28
Technical Service Message................................................................................................... 29
Factory Setup (Restore Factory Defaults)............................................................................. 29
Create and Load Templates .................................................................................................... 29
Reboot System ......................................................................................................................... 29
Check the Revision Levels ..................................................................................................... 29
Activate the Backup Intercom ................................................................................................ 29
OPERATION ................................................................................................................................. 31
3M™ Drive Thru Headset G5 .................................................................................................. 31
Overview ................................................................................................................................ 31
Assembling a 3M™ Drive Thru Headset G5 ......................................................................... 31
Installing ID Tags ................................................................................................................... 31
Assembling the Control Pod and Carrier ............................................................................... 31
Component Identification and Description ........................................................................................ 34

Indicator Light Modes ............................................................................................................ 35
Fitting the Headset ................................................................................................................ 37
Replace the Battery ............................................................................................................... 38
Out of Range ......................................................................................................................... 39
Cleaning................................................................................................................................. 39
XT-1 Headsets .......................................................................................................................... 39
Overview ................................................................................................................................ 39
Component Identification and Description ........................................................................................ 40

Indicator Light Modes ............................................................................................................ 41
Fitting the Headset ................................................................................................................ 41
Replace the Battery ............................................................................................................... 42
Out of Range ......................................................................................................................... 43
Cleaning................................................................................................................................. 43
Base Station Setup .................................................................................................................. 44
Navigating in the Base Station in Run Mode .................................................................................... 44

Change Order Taking Mode .................................................................................................. 44
Explanation of Order Taking Modes ................................................................................................. 45
Listen: Auto, Manual, and Always On .......................................................................................... 45
Talk: Manual Latching, Push to Talk, Automatic .......................................................................... 45
Automatic Standby: On and Off ................................................................................................... 46
Vehicle Detector: Presence or Ignored ........................................................................................ 46
Order Point: Used or Not Used .................................................................................................... 46
Which Order Taking Mode to Select ................................................................................................ 46

Change Lane Mode ............................................................................................................... 46
Split Lane ......................................................................................................................................... 46
Cross Lane ....................................................................................................................................... 47

Change Volume Mode ........................................................................................................... 47

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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Table of Contents

MAINTENANCE ............................................................................................................................ 48
G5 Headset ............................................................................................................................... 48
Replacing the Carrier............................................................................................................. 48
Replacing the Ear and Headband Pads ................................................................................ 49
G5 Headset Charger ................................................................................................................ 49
Location ................................................................................................................................. 49
Cleaning the Contacts in the Headset Charger wells ............................................................ 50
G5 Batteries .............................................................................................................................. 50
Care, Handling and Storage .................................................................................................. 50
Low Battery Message ............................................................................................................ 50
Charging Batteries ................................................................................................................. 50
Disposing of Batteries ............................................................................................................ 51
Making Sure Batteries are Ready for Use ............................................................................. 51
Important Information about Rechargeable Batteries ........................................................... 51
XT-1 Headset ............................................................................................................................ 52
Replacing the Ear and Headband Pads ................................................................................ 52
XT-1 Battery Charger ............................................................................................................... 52
Location ................................................................................................................................. 52
Cleaning the Contacts ........................................................................................................... 52
XT-1 Batteries ........................................................................................................................... 52
Care, Handling and Storage .................................................................................................. 52
Low Battery Message ............................................................................................................ 53
Charging Batteries ................................................................................................................. 53
Disposing of Batteries ............................................................................................................ 53
Making Sure Batteries are Ready for Use ............................................................................. 53
Important Information about Rechargeable Batteries ........................................................... 54
TROUBLESHOOTING .................................................................................................................. 55
Headset Indicator Lights ......................................................................................................... 55
General Troubleshooting ........................................................................................................ 57
Battery and Battery Charger Troubleshooting ..................................................................... 59
APPENDIX: DECLARATION OF CONFORMITY ........................................................................ 60
APPENDIX: BASE STATION SPECIFICATIONS ........................................................................ 61
Physical .................................................................................................................................... 61
Electrical ................................................................................................................................... 61
Functional ................................................................................................................................. 61
APPENDIX: GREETER MODULE ................................................................................................ 63
Greeter Setup ........................................................................................................................... 63
Enter the Greeter Configuration Menu .................................................................................. 63
Message Activation ............................................................................................................... 64
Record Message ................................................................................................................... 64
Choose Headsets Messages Playback To............................................................................ 65
Message Daypart Definitions................................................................................................. 66
Greeter Message Properties ................................................................................................. 66
Change Playback Delay Time ...........................................................................................................66
Change Playback Mode ....................................................................................................................67
Set Greeter Playback through Headsets...........................................................................................67
Set Playback through Monitor ...........................................................................................................67
Turn on Tone to Headsets During Greeter Playback ........................................................................67
Turn on Restaurant Closed Playback Message ................................................................................68
Turn on External Detector Playback Message ..................................................................................68
Greeter Revision ...............................................................................................................................68

Alert & Reminder Message Properties .................................................................................. 69

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Table of Contents

Alert Message External Trigger Inputs .................................................................................. 69
Message Names .................................................................................................................... 70
Dual Lane Systems – Lane 2 ........................................................................................................... 70
Tandem Pull Ahead Playback Message ........................................................................................... 71

Greeter Setup (For Systems with V2, V3, or V4 Base Station software) ............................ 71
Greeter Setup (System Defaults) ......................................................................................... 72
Greeter Setup (Customer Settings) ....................................................................................... 73
Greeter Setup (Example Settings) ......................................................................................... 74
INDEX ............................................................................................................................................ 75

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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Overview

Overview
Safety Information
Safety Rules
Read, understand, and follow all safety information contained in these
instructions prior to installation & operation of the 3M™ Wireless
Communication System Model XT-1 and the 3M™ Drive Thru Headset G5.
Failure to follow all instructions listed could result in electrical shock, fire
and/or other personal injury. Retain these instructions for future reference.
Intended Use
The 3M™ Wireless Communication System Model XT-1 and the 3M™ Drive
Thru Headset G5 are intended for use to provide 2-way radio-frequency audio
communication in quick service drive-through restaurants and convenience
stores.
The system must be installed as specified in the 3M™ Wireless Communication
System Model XT-1 Installation Instructions and operated as specified in 3M™
Wireless Communication System Model XT-1 Operating Instructions in quick
service drive-through restaurants and convenience stores. It has not been
evaluated for other uses or locations.
Signal Words
Explanation of Signal Word Consequences

WARNING:

Indicates a potentially hazardous situation, which, if
not avoided, could result in death or serious injury
and/or property damage.

CAUTION:

Indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate
injury and/or property damage.

NOTICE:

Indicates a potentially hazardous situation, which, if
not avoided, may result in property damage.

System Warnings
WARNING
To reduce the risks associated with hazardous voltage:
•

Disconnect power to the receptacle before installing or removing the
Base Station Power Supply. When removing receptacle cover screw,
cover may fall across plug pins or receptacle may become displaced.
Use only with duplex receptacle having center screw. Secure unit in
place by receptacle cover screw.

•

If power supply is supplied with a grounding pin, connect directly to a
grounding receptacle – 3 prong.

•

Do not use the XT-1 Base Station or the XT-1 Headset or the G5
Battery Charger if the power supply cord or enclosure is damaged.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Overview

•

Use the power supply indoors and in dry locations only.

To reduce the risks associated fire, explosion & property damage:
•

Do not open, crush, or expose to heat above 55 °C/130 °F. For
additional charging and use instruction refer to operators manual

•

The battery used in this device may present a risk of fire or chemical
burn if mistreated. Do not disassemble, heat above 55 C/130 F, or
incinerate. Replace model XT-1 battery with Lithium-Ion battery 3M
78- 6911-4721-5 only. Replace model G5 battery with Lithium-Ion
battery 3M 78-8117-4656-5 only. Use of another battery may present
a risk of fire or explosion. Keep away from children. Do not
disassemble and do not dispose of in fire.

•

Always replace batteries, battery chargers and power supplies with
3M approved units acceptable for use in this system to avoid system
function & safety concerns.

•

The 3M™ Drive-thru Headset Battery Charger, G5 12-slot and the
3M™ Drive-Thru Headset Charging Station, G5 are supplied with two
power connections to allow for connecting an additional charger
and/or base station. During installation, do not connect more than
one power supply to one charger, or to the interconnected string of
chargers.

•

Do not modify this 3M™ Wireless Communication System Model XT1, or 3M™ Drive Thru Headset G5. Install only 3M provided
components. Use only 3M approved system replacement parts.

CAUTION

To reduce the risks associated with environmental contamination due to
battery pack & to lead in the solder:
•

Dispose of batteries, power supplies, battery charger and base
station in accordance with federal, state & local requirements. If
preferred, return these components to 3M Service Center for recycle.

Other Conventions
Important Notes and Notes
Important Note:
It is strongly recommended that you pay attention to information inside of an
“Important Note:” box.
Note:
You may find information inside of a “Note:” box helpful.
FCC and Industry Canada Information
Important Note:
FCC RF Exposure Statement:
3M™ Wireless Communication System, Model XT-1 and the 3M™ Drive
Thru Headset G5 comply with FCC RF radiation exposure limits set forth for
an uncontrolled environment when operating based on time-averaged output
power with duty cycle not to exceed 7.63% with a separation distance of
25mm. The wireless system must not be co-located or operating in
conjunction with any other antenna or transmitter.

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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Overview

The XT-1 Base Station complies with FCC RF radiation exposure limits.
This equipment should be installed and operated with a minimum distance of
20cm between the radiator and your body. This includes any external
antenna. For any external antenna that is used with the XT-1 Base Station,
the minimum length of RF cable required is 75 feet.
The use of accessories not approved by 3M Company, including but not
limited to batteries, antennas, wall adapters, chargers, ear pads and foam tips
and convertible covers, may cause your headset to malfunction or in the case
of unapproved electrical accessories may cause the devise to exceed RF
energy exposure guidelines.
FCC Note:
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.

Canada Note: CAN ICES-3 A/NMB-3 A
This device complies with part 15 of the FCC Rules and with Industry Canada
license-exempt standard RSS-210 as of the date printed. Operation is subject
to the following two conditions: (1) this device may cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Cet appareil est conforme avec la norme RSS-210 d'Industrie Canada exempte
de licence à compter de la date imprimée. Son fonctionnement est soumis aux
deux conditions suivantes : (1) cet appareil peut causer des interférences, et
(2) cet appareil doit accepter toute interférence, y compris celles pouvant
provoquer un fonctionnement indésirable de l'appareil.
FCC and IC Identifiers:
XT-1 Headset:
FCC ID: DGFBCSDXT1H
IC: 458A-BCSDXT1H
XT-1 Base Station:
FCCID: DGFBCSDXT1B
IC: 458A-BCSDXT1B

3M™ Drive Thru Headset G5:
FCCID: DGFBCSDG5H1
IC: 458A-BCSDG5H1

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Overview

Note:
Modifications to this device shall not be made without the written consent of
3M Company. Unauthorized modifications may void the authority granted
under Federal Communication Rules and Industry Canada Rules permitting
the operation of this device.

Recycling / Disposal (Notice to European Union customers)

These products must be disposed respectively recycled
at the end of their lifetime according to the till then
mandatory laws and rules.
Under European Union (“EU”) Directive on Waste
Electrical and Electronic Equipment, Directive
2012/19/EU products of “electrical and electronic
equipment cannot be discarded as municipal waste
anymore and manufacturers of covered electronic
equipment will be obligated to take back such products
as the end of their useful life. For appropriate disposal
and recycling instructions, contact your local 3M
representative.

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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Configuration

Configuration
Enter Configuration Mode
Configuration mode is a passcode-protected area that contains most of the
configuration options for the base station system. Using the access provided for
users it is possible to set up all of the functionality of the system.
For basestations with software version 4.0 or 5.12 and higher.
To enter the configuration mode:
•
•
•

From the Run mode menu, press Mode.
Enter your user passcode.
Press Mode again. The display will show the user name and ID number
(e.g., User1 ID = 1)

For basestations with software version 2.29 or 3.14 or 3.42.
To enter the configuration mode:
•
•
•

From the Run mode menu, press and hold Mode.
While continuing to hold Mode, enter your user passcode.
Release Mode. The display will show the user name and ID number
(e.g., User1 ID = 1)

Notes:
The default user password is 1234.
There are two levels of passcode: installers and users. Using a user’s
passcode permits you into the entire system menu.

Navigating the Base Station Display
Once you are in the configuration mode, you can use the buttons on the base
station display to update all configuration parameters.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Configuration

Interpreting Display Information
Depending upon what you are doing, or what you can do, text on the display
screen is handled according to the following conventions:
Static or Informational

Static, informational, or noneditable text has no markings on
it.



Editable items that are not
currently-selected appear inside
of outwardly-pointing pointers.

>Editable, Selected<

Editable items that are currentlyselected appear inside if
inwardly-pointing pointers.


 Editable, in Edit Mode 

Editable items that are currently
being edited have arrows
pointing inwardly.

[Variable, not Editable]

Variable items that cannot be
edited appear inside of square
brackets. In some cases the item
is editable, but only from a
different location in the menu.

{ information }

An on-screen explanation of a
key point or reminder appears
within curved brackets.

Buttons
Following is a brief description of the buttons on the display and their functions.

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Directional arrow
(⊳) buttons

You can use these buttons to scroll around
when navigating the menus. When you are
editing information, the up and right arrows
scroll “up” (increment) and the down and left
arrows scroll “down” (decrement) list of
values.

Number/letter (0 – 9)
buttons

You can use these buttons to specify exact
numbers or letters in fields that permit them.
Each time you press button, the result
changes to the next available number or
letter. For instance, pressing the 7 button
three times creates a letter “t” (7-s-t). See
Service button below for creating upper-case
letters.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Configuration

Mode (Exit)

button

In run mode, you must press and hold Mode
while entering your passcode to enter user or
installation service.
In user and installation service modes, use
the Mode button to exit from a current field
that you are editing without saving any
changes or to go upward (backward) in the
configuration menus.

Enter (Select) buttons
(both buttons perform the
exact same functions)

Use the Enter button to execute the current
selection:
Pressing Enter on a menu opens the menu
and shows you its submenu items.
Pressing Enter on an editable field switches
you to edit mode so you can change the value
in the field using the arrows and
number/letter buttons where applicable.
Pressing Enter while in edit mode saves the
changes you have made and exits edit mode.

Service (Shift) button

Use the Service button to access upper-case
letters or to initiate a service call to 3M or as
a confirmation in some items.
Pressing and holding the Service button while
editing a field that permits alphabet letter
entry (e.g., store address) shifts the letter to
upper case.
In run mode, press and hold the Service
button, then enter your passcode to initiate an
internet request for help from 3M. A 3M
representative will call your store telephone
number shortly after you initiate the request.
Your base station must be connected to the
internet for this function to work. If you
press the Service button and do not enter a
passcode, the base station will go to a
Service screen used for installation and
troubleshooting.

The directional arrows can be used for scrolling from one menu item to another
or to scroll through available choices when editing fields.

Configuring with a Computer
All of the procedures in this chapter assume that you are using the display to
configure your base station(s). However, the base station can function as a web
server, which means it can be configured using a PC. The web-server
functionality is disabled on a new base station, so it must be enabled and
configured on site.
To set up web-server functionality:
•

Connect the base station:

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Configuration

•

•
•
•
•
•
•
•
•

Peer-to-Peer – a direct connection between the base station and
the PC using a crossover cable
• Private network – a connection between the base station and a
router, switch or hub using an Ethernet cable. The PC is
somewhere on the same network.
Enter the configuration mode, see page 11.
Select 16 Network Setup.
Change the values for IP address, subnet mask, default
gateway, E-mail server, and Your E-Mail Address Suffix
according to the table below.
Cycle the power to the base station.
Enter the configuration mode.
Select 16 Network Setup.
Change the values for web server enabled and email enabled to
Yes.
Cycle the power to the base station.

Setting
IP Address

Subnet mask

Default gateway

If Peer-to-Peer

If Private Network

Base Station

192.168.99.2

192.168.0.110
(or another unused address in the same address
space as the DHCP address)

PC

192.168.99.1

DHCP

Base Station

255.255.255.0

255.255.255.0

PC

255.255.255.0

No requirement

Base Station

192.168.99.1

192.168.0.1
(or the switch, router, or hub address)

PC

Leave blank

192.168.0.1
(or the switch, router, or hub address)

E-mail server: 192.28.32.161
Your E-mail address suffix: mmm.com

Logging into the Base Station with a PC
Once the base station is connected and configured you can log into it from any
other computer on the network and operate the station as you would from the
local interface.
To log into the base station:
•
•

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Using a web browser, type in the IP address of the base station in the
browser’s Address bar, then press Enter.
Type in your user name and password, then press Enter.
• The default user name is “User1”; the default password is
“1234”.
• Do NOT type the space between User and the user number (e.g.,
type “User5” instead of “User 5”).
• If the password has been changed, you can log in using the base
station to find out what it is (13 Change Passcodes >
Change User Passcodes, then look at the current code).

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Configuration

Change Basic Volume Settings
Note:
All volume settings should be adjusted during normal or peak business hours.
Adjusting them during slow times will likely produce volume settings that are
too low.
Note:
Inbound and outbound are always defined from the perspective of the headset.
Inbound Microphone Volume
Changing the inbound microphone volume affects the sound volume coming
from the customer order point microphone.
To turn up or down the inbound microphone:
•
•

Enter the configuration mode, see page 11.
Select a new value for 01 Drivethru Volume > Inbound Mic
Volume. The range is 0 (silent) to 20 (maximum).

Outbound Talk Volume
Changing the outbound talk volume affects the volume of the speaker at the
customer order point.
Note:
To avoid feedback, set the outbound talk volume as low as possible.
To change the outbound talk volume:
•
•

Enter the configuration mode, see page 11.
Select a new value for 01 Drivethru Volume > Outbound Talk
Volume. The range is 0 (silent) to 20 (maximum).

Vehicle Alert Volume
Changing the vehicle alert volume affects the volume of the vehicle alert signal
on the headsets.
To change the vehicle alert volume:
•
•

Enter the configuration mode, see page 11.
Select a new value for 01 Drivethru Volume > Vehicle Alert
Volume. The range is 0 (silent) to 20 (maximum).

Outbound Greeter Message Volume
Changing the outbound greeter message volume affects the sound volume of the
custom greeting messages and the system internal greetings (“Store Closed” and
“Pull Forward”).
To turn up or down the greeter message volume:
•
•

Enter the configuration mode, see page 11.
Select a new value for 01 Drivethru Volume > Greeter Message
Volume. The range is 0 (silent) to 20 (maximum).

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Configuration

Change the Monitor Volume
The monitor is an additional speaker that can be used to monitor drive thru
communication without a headset, typically in the kitchen. If the monitor has a
volume control built into it, you can use it to control the overall volume level of
the speaker. To be more specific about which elements you want to control,
follow the instructions in the following sections.
Inbound Listen
Changing the inbound listen volume affects how loudly the monitor plays the
inbound (customer order point) communication. You can also disable the
monitor playing inbound sounds.
To change the inbound listen monitoring settings:
•
•
•
•

Enter the configuration mode, see page 11.
Select 02 Monitor Volume.
To enable or disable the monitor playing the inbound sounds, change
the value for Inbound Listen: Enable to ON or OFF.
To change the volume level, select a new value for Inbound Listen:
Volume. The range is 0 (silent) to 20 (maximum).

Outbound Talk
Changing the outbound talk volume affects how loudly the monitor plays the
outbound (order taker) communication. You can also disable the monitor
playing outbound talk.
Note:
To avoid feedback and echo, set the outbound talk volume as low as possible.
To change the outbound talk monitoring settings:
•
•
•
•

Enter the configuration mode, see page 11.
Select 02 Monitor Volume.
To enable or disable the monitor playing the outbound talk, change the
value for Outbound Talk: Enable to ON or OFF.
To change the volume level, select a new value for Outbound Talk:
Volume. The range is 0 (silent) to 20 (maximum).

Vehicle Present
Changing the vehicle present volume affects how loudly the monitor plays the
vehicle present tone. You can also disable the monitor playing the vehicle
present tone.
To change the vehicle present monitoring settings:
•
•
•
•

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Enter the configuration mode, see page 11.
Select 02 Monitor Volume.
To enable or disable the monitor playing the vehicle present tone,
change the value for Vehicle Present: Enable to ON or OFF.
To change the volume level, select a new value for Vehicle
Present: Volume. The range is 0 (silent) to 20 (maximum).

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Configuration

Vehicle Approach
Some sites are equipped with a vehicle approach detector, which alerts you
when a vehicle enters the parking lot or drive through approach lane. If your
site is equipped with the detector, you can change the volume at which the tone
is played on the monitor. Also, if you do not wish to hear the tone, you can
disable it.
To change the vehicle approach monitoring settings:
•
•
•
•

Enter the configuration mode, see page 11.
Select 02 Monitor Volume.

To enable or disable the monitor from playing the vehicle approach
tone, change the value for Vehicle Approach: Enable to ON or
OFF.
To change the volume level, select a new value for Vehicle
Approach: Volume. The range is 0 (silent) to 20 (maximum).

Page Messages
Paging is headset-to-headset communications. Changing the page message
volume affects how loudly the monitor plays internal paging messages. You can
also disable the monitor playing internal paging messages.
Note:
To avoid feedback and echo, set the volume as low as possible.
To change the page message volume monitoring settings:
•
•
•
•

Enter the user service mode, see page 11.
Select 02 Monitor Volume.

To enable or disable the monitor playing internal paging messages,
change the value for PAGE Messages: Enable to ON or OFF.
To change the volume level, select a new value for PAGE Messages:
Volume. The range is 0 (silent) to 20 (maximum).

Greeter Messages
Changing the greeter message volume affects how loudly the monitor plays the
greeter messages. You can also disable the monitor playing the greeter
messages.
To change the greeter message volume monitoring settings:
•
•
•
•

Enter the configuration mode, see page 11.
Select 02 Monitor Volume.
To enable or disable the monitor playing greeter messages, change the
value for Greeter Messages: Enable to ON or OFF.
To change the volume level, select a new value for Greeter
Messages: Volume. The range is 0 (silent) to 20 (maximum).

Change the Night Volume
You can assign a standard reduction in the volume level of the customer order
point speaker for night hours when lower volume is typically required. With the
night volume set, the system automatically adjusts the volume during night
hours, then back to normal during the day.

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Configuration

To change the night volume setting:
•
•

Enter the configuration mode, see page 11.
Select a new value for 03 Night Volume > Reduce DriveThru
Volume At Night By. The range is 0 to the current day volume
level.

Notes:
Night Volume is never higher than Day Volume.
Night volume reduction is a subtracted value, not the resulting level;
therefore, if it is the same as the day volume level, the speaker will turn off at
night.
You cannot change the day outbound talk volume on this screen, only the
reduction amount identified above.

Registering Headsets
Each headset must be registered to a base station before it can be used.
XT-1 headsets have a single serial number. This number is imprinted on the
headset.
G5 headsets have 2 serial numbers - one for the G5 Control Pod and the other
for the G5 Carrier. The G5 Control Pod serial number is the primary tracking
number for the G5 headset and this is the serial number that gets registered on
the base station. Once registered, it should not need to be registered again unless
it is intentionally removed.
Add Headsets
The procedure below applies to both G5 and XT-1 headsets. Each headset has a
unique serial number. This number is broadcast to the base station whenever the
headset signs on.
Notes:
One headset should not be registered to more than one active basestation at
any given site, whether or not the bases are interconnected.
In dual-lane installations, all headsets are registered to Base #1.
To register a headset:
•
•
•
•
•
•

Enter the base station configuration mode, see page 11.
Select 04 Registration > 1 Add New Headsets.
Power on the headset when prompted.
Or in the case of a G5 headset, insert he battery to automatically power
on the headset.
Wait up to two minutes for {Headset xxxxxxx Has Been
Registered!} to appear at the bottom of the display.
Repeat the steps above for additional headsets.
Press Mode when finished.

Remove Headsets
Perform the following steps to un-register a lost, destroyed, or otherwise
removed headset from the system, including a headset that is sent back to 3M
for repair. The headset would have to be registered again at a later date.

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•
•
•
•

Enter the base station configuration mode, see page 11.
Select 04 Registration > 2 Remove Headsets.
Scroll to the number of the headset you want to un-register.
Press Enter.

Note:
If you do not know or have access to the number of the headset to be unregistered, identify the headsets that you want to remain in service and unregister any that remain on the list.
List All Headsets
To see a list of the registered headsets:
•
•

Enter the base station configuration mode, see page 11.
Select 04 Registration > 3 List All Headsets.

Resetting Inactive Days
For any headset, you can manually reset its number of inactive days to zero (see
“Change Self Monitoring” on page 27 for information about the inactive days
timer.
To reset the inactive days:
•
•
•
•

Enter the base station configuration mode, see page 11.
Navigate to 08 Headset Setup > Currently Editing Headset.
Press ⊳ or  if necessary to scroll to the headset ID number for the
headset you want to reset.
Select .

Checking Headset Software Revision
To check the software revision number for a headset:
•
•
•

Enter the base station configuration mode, see page 11.
Navigate to 08 Headset Setup > Currently Editing Headset.
Press ⊳ or  if necessary to scroll through the headsets. The software
version appears below the headset ID number.

Change Noise Reduction Level
There are several ways to improve the sound quality at the headset using the
following settings.
Inbound Microphone Noise Reduction Level
The inbound microphone noise reduction level setting reduces background noise
to make it easier to hear speech at the customer order point.
Perform the following steps to increase or decrease the noise reduction level.
•
•

Enter the base station configuration mode, see page 11.
Make a new selection for 05 Noise Reduction > Inbound Mic
Noise Reduction Level. Options are Off, Min, Low, Med, Hi, and
Max. You may need to experiment for a setting that works best for
your ambient noise environment.

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Configuration

Acoustic Echo Canceller
Perform the following procedure if there is a delayed repetition (echo) of the
outbound sound:
•
•

Enter the base station configuration mode, see page 11.
Make a new selection for 05 Noise Reduction > Acoustic Echo
Canceller. Options are Min, Low, Med, and Max. You may need to
experiment for a setting that works best for your ambient noise
environment and staff.

Set System Date and Time
Perform the following procedure to set the system time and date.
•
•

Enter the base station configuration mode, see page 11.
Change the date and time values for 06 Set Time & Date in the
Time and Date fields as required. Use the arrows to scroll from one
field to the next and type new values over the existing data in the
formats shown in parentheses:
• HH = Hours (01 to 24, e.g., 6:00 pm is 18)
• MM = Minutes (01 to 60)
• SS = Seconds (01 to 60)
• MMM = Month (Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct,
Nov, or Dec)
• DD = day (01 to 31)
• Year = Last two digits of the year (00 to 99, 20 is fixed and
cannot be changed)

Change Global Settings
Global settings are an assortment of options that you must choose based upon
the basic configuration of your system.
Text and Audio Prompts Language
You can choose between English, Spanish, German, and French language for all
text and audio prompts, which is essentially all of the factory prerecorded
information coming from the base station and all of the printed text on the
display.
Note:
Changing the text and audio prompt language will also change the language of
the headset messages.
Perform the following procedure to change the text and audio prompts:
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Text & Audio
Prompts Language to English, Español, Deutsch, or Francais.

Drive Thru Audio Duplex Mode
The system can function using half duplex or full duplex modes. Choosing
between the two modes is based upon the desired operation.

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Configuration

Note:
In half duplex installations, all latching order taking modes and hands free
mode are disabled.
Perform the following procedure to change the drive through audio mode:
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > DriveThru Audio
Duplex Mode to Full or Half.
• In half-duplex systems, when the order taker is speaking, it is
impossible to hear any speech coming from the customer order
point.
• In full-duplex systems, the order taker can speak and hear speech
coming from the customer order point at the same time.

Page Channel Heard by Order Taker
You can enable or disable the order taker from being able to hear any paging
while speaking to a customer over the customer order point. This may prevent
interference with the order taking process.
Perform the following procedure to enable or disable the order taker hearing
pages while talking:
•
•
•

Enter the base station configuration mode, see page 11.
Select 07 Global Settings.

To enable or disable the monitor playing the outbound talk, change the
value for PAGE Channel Heard by Order Taker: to NO or YES.

Number of Base Stations at this Site
When there are two base stations used together (tandem, dual, or side-by-side
drive thrus) they must be configured to work together.
Perform the following procedure to enable the two stations to work together:
On the base first station:
•
•
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Number of
BaseStations at This Site to 2.
Press Enter to implement the change.
On the first base station, stations, change the value for 07 Global
Settings > Lane Number of This Base Station to 1.

On the second base station:
•
•
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Number of Base
Stations at This Site to 2.
Press Enter to implement the change.
On the second base station, stations, change the value for 07 Global
Settings > Lane Number of This Base Station to 2.

Store is Now Closed Prompt
Perform the following procedure to enable or disable the automatic store closed
prompt to let customers know in your absence that the store is closed:

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Configuration

Note:
Make sure that you disable the automatic store closed prompt in stores that are
open 24 hours.
I.
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > ”Store is Now
Closed” Prompt? to Yes or No.

Pull Ahead Prompt
You can let customers know to pull ahead when they are at order point #2 in a
tandem drive thru when it is out-of-service.

Pick Up

Cash

Order
Point #2

Order
Point #1

Figure 1

Perform the following procedure on Base #2 to enable or disable the automatic
pull ahead for Order Point #2:
•
•

Enter the base station user service mode, see page 11.
Change the value for 07 Global Settings > ”Pull Ahead”
Prompt (Tandem Only)? to Yes or No.

Customer Order Point Prompt Language
Perform the following procedure to select the language(s) of the store closed and
pull ahead prompts. The prompts can be spoken in English, Spanish, French,
German, or repeated in multiple languages:
•
•
•
•
•
•
•
•

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Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Order Point
Prompts in English? to Yes or No.
Press Enter to implement the change or press Mode to abandon the
change and leave the option at its previous setting.
Change the value for 07 Global Settings > Order Point
Prompts in Spanish? to Yes or No.
Press Enter to implement the change or press Mode to abandon the
change and leave the option at its previous setting.
Change the value for 07 Global Settings > Order Point
Prompts in French? to Yes or No.
Press Enter to implement the change or press Mode to abandon the
change and leave the option at its previous setting.
Change the value for 07 Global Settings > Order Point
Prompts in German? to Yes or No.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Configuration

Order Point TALK with No Vehicle
Perform the following procedure to permit or prevent the order taker to talk to
the order point when no vehicle is detected.
•
•

Enter the base station user service mode, see page 11.
Change the value for 07 Global Settings > Order Point TALK
With No Vehicle? to Yes or No.

Order Takers and Page Messages in Cross Lane Mode
In systems with two customer order points, in cross lane mode, you must specify
the number of order takers you will be using to make sure that non-order takers
can hear orders being taken on one or both lanes. Similarly, you must specify
whether you want page messages to be heard by all headsets or only within each
lane.
Perform the following procedure to specify the number of order takers in cross
lane mode.
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Order Takers in
CROSS Lane Mode? to 1 or 2.
• If you select 1, non-order takers will hear the orders from lanes 1
and 2.
• If you select 2, non-order takers will hear only the orders on the
lane for which the headset is configured.

Perform the following procedure to enable or disable paging to be heard by
operators on both lanes.
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > PAGE Messages Can
Cross Lanes? to YES or NO.

Detector Type
Because there are two basic types of vehicle detector, pulse and presence, you
must specify which type you have in the base station.
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Vehicle
Detector#1 to Presence or Pulse.

Note:
Vehicle detector#1 is always the order point.
•

For presence type detectors, specify a value for Vehicle Detector
#X Minimum (Seconds). Setting a higher number will increase the
customer’s wait time, but decrease false detections that could be caused
by cars driving over the detector without stopping.

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Configuration

Notes:
When the pulse setting is used, each call must be ended by pressing the page
button on the headset.
If you are using a vehicle detector board, the presence or pulse setting should
match the dip switch setting on the board.
If the vehicle detector is set to delay (via its own dip switches) and you set a
delay in the base station, the delays are additive: you could end up with a
longer than expected total delay.

Kitchen Noise Reduction
Activating this option reduces the amount of background kitchen noise picked
up by the order takers headset microphone and transmitted to the order point
speaker.
Perform the following procedure to enable or disable Kitchen Noise Reduction.
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Kitchen Noise
Reduction to DYNAMIC or OFF.

Important Notes:
By default, the Kitchen Noise Reduction is set to DYNAMIC.
For this feature to function, all “signed-on” headsets must be of version 5.12 or later.
If even one headset of an older version signs on, the:
feature will automatically be disabled despite it’s value remaining set as DYNAMIC
base station emits 3 audible chirps and
Run Screen will display a message
“Headset  allows kitchen noise”.
In the event the Kitchen Noise Reduction feature has been disabled due to a
headset with an older version of software having signed on, use the base
station’s menu to identify and remove the offending headset(s) before restarting
the base station, in order to restore the feature.
1. Identify and write down the serial number of the headset or headsets that
have a software version 5.12 and lower by performing the following steps
•
•

Enter the base station configuration mode, see page 11.
Navigate to 08 Headset Setup > Currently Editing Headset.
• Press ⊳ or  if necessary to scroll through the headsets. The
software version appears below the headset ID number.

2. Unregister the headset(s) identified above by performing the following
steps
•
•
•
•

Enter the base station configuration mode, see page 11.
Select 04 Registration > 2 Remove Headsets.
Scroll to the number of the headset you want to un-register.
Press Enter.

3. Rebooting the base station will now restore the Kitchen Noise
Reduction feature.

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Configuration

Haptics “Vibration” Alerts and Blue LED Alerts on Headsets
These options allow you to enable the G5 headset to
- Gently vibrate and/or
-Flash a Blue LED (at the tip of the mic boom)
when a vehicle is detected at the Order Point
These options are, by default, set to YES.
This option only applies to G5 headsets.
If you currently have no G5 headsets and only XT-1 headsets, then enabling or disabling
this option will not affect the normal functioning of the XT-1 headset.

Important Notes:
G5 Headsets are backward compatible with Basestation software versions 5.12 and lower,
however, the Blue LED Alert and Haptics “Vibration” feature will not be available on these
basestation software versions.
The Blue LED Alert and Haptics “Vibration” Alerts are only available in Basestation
software 6.x or greater.
In order to have this feature, you will need to conduct a Basestation software upgrade for
which you will need to purchase the following kit:
XT-1 Basestation Software Update Kit XT-1
78-6911-4957-5
The Software upgrade kit consists of :
-An installation CD (including the Install program , basestation software files, and
manuals) and the
- USB cable.
Haptics “Vibration” Alerts on Headsets
Perform the following procedure to enable or disable the Haptics “Vibration” Alerts
on the Headset upon a vehicle detect at the Order Point
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Vibe Alerts on
Headsets to YES or NO.

Blue LED Alerts on Headsets
Perform the following procedure to enable or disable the Blue LED Alerts on the
Headset upon a vehicle detect at the Order Point
•
•

Enter the base station configuration mode, see page 11.
Change the value for 07 Global Settings > Blue LED
Alerts on Headsets to YES or NO.

Order Taking Modes Setup
Perform the following procedure to enable or disable some of the seven different
order taking modes from appearing on the Run Menu:
•
•
•

Enter the base station configuration mode, see page 11.
Navigate to 09 O.T. Modes Setup.
Change the value for each of the following options to Yes or No:
•
•
•
•

Manual Listen/Push To Talk
Manual Listen/Manual Latching Talk
Auto Listen/Push To Talk
Auto Listen/Manual Latching Talk

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Configuration

•
•
•

Hands Free
Outside
Always On (Bypass Vehicle Detector)

(Press  or  to scroll up and down the list)
Notes:
Order taking modes are described in the Operation section.
3M recommends you do not set up more than three order taking modes.

Change Site Scheduling
The site schedule is the calendar of store open and closing times.
Note:
All timekeeping is done using a 24 hour clock (e.g., 6:00 p.m. appears as
18:00).
Regular Site Schedule
The regular site schedule is the opening and closing times for each day of the
week and the times assigned as “Day” and “Night,” which determine when the
day and night volume settings change.
Perform the following procedure to set the regular site schedule:
•
•
•

Enter the base station configuration mode, see page 11.
Navigate to 10 Site Scheduling > Regular Site Schedule.
Change the value for each day of the week and each of the four defined
fields (Open, Day, Night, and Close).
(Press , , ⊳, and  to scroll up and down the list).

Note:
The greeter will not play messages while the store is closed, except for the
(built-in or custom) store closed message.
Holiday/Exception Schedule
The holiday/exception schedule can be used to identify up to 12 days in the year
on which the store schedule is different than it would have been otherwise. The
holiday/exception schedule should be updated at least once a year to ensure it
conforms to the current year’s calendar.
Perform the following procedure to set the holiday/exception schedule:
•
•
•

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Enter the base station configuration mode, see page 11.
Navigate to 10 Site Scheduling.> Holiday/Exception
Schedule.
For each day that needs a non-typical schedule, enter the three-letter
month and two digit date under Date, then change the open and close
times on the line to the right of the date.
(Press , , ⊳, and  to scroll through the fields.)

3M™ Drive-Thru Systems Model G5 and Model XT-1
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Configuration

Change Site Information
Site information is useful for warranty registration and to support service calls.
This information is most useful when the system has an internet connection.
Tech Services can use it to identify and contact the store when it receives a
service request. All information is entered free-format using the numeric
keypad. To type upper case letters, use the Shift key.
Perform the following procedure to change the site information:
•
•
•

Enter the base station configuration mode, see page 11.
Navigate to 11 Site Information.
For each field that needs to be modified, enter the appropriate data.
(Press , , ⊳, and  to scroll through the fields.)

Change Self Monitoring
Self-monitoring is a function available for all systems where the base station is
continuously connected to a store Ethernet connection. The base station keeps
track of all of the headsets in the system, looking for periods of extended nonuse that may indicate a headset problem that needs attention.
Perform the following procedure to enable and configure self monitoring:
•
•
•
•

Enter the configuration mode, see page 11.
Select 12 Self Monitoring.
To enable or disable self monitoring, change the value for Self
Monitoring Enabled? to Yes or No.
If self monitoring is enabled:
• Select a value for Number of Inactive Days Allowed.
The range is 7 to 255. The number represents how many days of
inactivity must pass for any given headset before the system
interprets the absence as a problem and forwards the information
to 3M.
• Select a value for Resend Error Reports. Your choices are
Never, Every Day, Every Week, or Every Month. This is
the frequency that the base station will attempt to resend the
error message until the error condition is corrected.

Change Passcodes
User and installer passcodes can be individualized for better security control
against unauthorized changes. The system has a default user and a default
installer passcode pre-installed. Check your documentation for those passcodes.
User Passcodes
If you enter a user passcode, you have full access to the Change User Passcodes
menu. You can change or delete any passcode.
Perform the following procedure to set up and/or change user passcodes:
•
•
•
•
•

Enter the configuration mode, see page 11.
Select 13 Change Passcodes > Change User Passcodes.
Identify the user number you want to change, then press , , ⊳, and
 as necessary to scroll to the desired passcode.
Enter a new four-digit passcode in place of the old passcode.
Press Enter to implement the change or press Mode to abandon the
change and leave the passcode at its previous setting.

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Configuration

Two Base Station Setup
In any installation where there are two base stations (tandem, side-by-side, or
dual drive thrus), register all headsets to Base Station #1. This ensures that
changes to split and cross lane mode and the order taking mode are
synchronized between the two base stations. The difference between split lane
and cross lane modes in this situation is:
•
•

Split lane mode is intended for a drive thru with two order takers. Each
order taker hears beeps only for the lane for which the headset is
configured: beeps from the other lane will not be heard.
Cross lane mode is intended for a drive thru with one order taker who
will hear beeps for both lanes on one headset. You can configure the
system to permit non-order takers to hear orders and pages from one or
both sides. See “Order Takers and Page Messages in Cross Lane
Mode,” page 23.

Installer Setup
Installer setup is a special group of setup options typically only used by the
installer or in case of complete system restoration or backup.
Load Installation Settings
Installation settings are a complete set of configuration data that the installer can
save after the initial installation configuration is completed. It is essentially a
backup save point in case configuration settings are inadvertently changed in
ways that are not easy to identify or correct.
To load the installation settings:
Important Note:
By performing this procedure you will be erasing the current configuration
and reloading the configuration that was last saved, likely when the system
was first installed.
•
•
•

Enter the configuration mode, see page 11.
Select 14 Installer Setup.
Change the value for Load Installation Settings to Yes.

Save Installation Settings
Note:
This function is only available to installers.
Perform the following procedure to save the current configuration into
permanent memory over the existing installation settings.
Important Note:
By performing this procedure you will be erasing the existing saved
installation settings, making it impossible to revert to the settings that were
saved after installation.
•
•
•

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Enter the configuration mode, see page 11.
Select 14 Installer Setup.
Change the value for Save Installation Settings to Yes.

3M™ Drive-Thru Systems Model G5 and Model XT-1
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Configuration

Technical Service Message
Perform the following procedure to customize the Service Screen message.
•
•
•
•

Enter the configuration mode, see page 11.
Select 14 Installer Setup.
Change the value for Use Custom Tech Service Message? to Yes
or No .
If you chose Yes , enter the customer message.

Factory Setup (Restore Factory Defaults)
Perform the following procedure to restore all of the configuration settings to the
factory default settings. This procedure should be performed only if the current
configuration and the saved installation settings are unusable.
Important Note:
By performing this procedure you will reset the system to the initial
configuration, making it impossible to revert to the settings that were saved
after installation.
•
•
•

Enter the configuration mode, see page 11.
Select 15 Factory Setup.
Change the value of Restore All Factory Settings to Yes.

Create and Load Templates
You can save an entire base station configuration as a file on a PC and use the
file as a template for other base stations. You must be using a PC to use
templates.

Reboot System
Perform the following procedure to cleanly power down, then power up without
unplugging the system:
•
•
•
•

Enter the configuration mode, see page 11.
Select 17 Reboot System.
Change the value of Power Cycle Complete System to Yes.
Press Service.

Check the Revision Levels
Perform the following procedure to view the revision levels and serial numbers
of your base station:
•
•

Enter the configuration mode, see page 11.
Select 18 Revision Levels.

Activate the Backup Intercom
Many systems include a wired backup intercom system that can be used if the
main wireless system cannot be used. If your system has a backup intercom
system, perform the following steps to activate it:
•
•

Remove the base station cover.
Press and latch the two switches named “BACKUP INTERCOM.”

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Operation

Operation
3M™ Drive Thru Headset G5
Overview
This chapter provides instructions for using the 3M™ Drive Thru Headset G5 with a
3M™ Drive-Thru basestation after the system has been installed, configured, and
powered on.
Assembling a 3M™ Drive Thru Headset G5
The components that make up a 3M™ Drive Thru Headset G5 are packaged and shipped
as individual parts:
3M™ Control Pod, G5 (includes a pack of ID Tags)
3M™ Carrier, G5 (includes a pack of ID Tags) and
3M™ Battery, G5
Use the instructions below to assemble these parts to make a fully functional headset.

Installing ID Tags
In 3MTM drive-thru systems with Reminder and Alert features in V5 release software
installed, you can (by installing ID tags on each headset ) easily
- Assign and identify headsets to crew members
- Attend to hygiene concerns
Each Control Pod and Carrier shipped has a bag enclosed with 8 different colored tags
that can be interchanged by the staff. The Control Pod and Carrier come pre-installed
with Black ID Tags. The colors included in the bag are:
Red, Green, Blue, Yellow, Purple, Black, White, Orange
Follow the procedure below to install ID Tags:
•

Remove the existing ID Tag from the Control Pod and Carrier as shown below

•

Replace this Tag with one of your choice from the bag of ID Tags

Assembling the Control Pod and Carrier
Follow the procedure below to assemble the Control Pod and Carrier to form a fully
functional headset

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Operation

•

•

•

•
•
•

On the opposite side of the Headset Carrier, ensure that the Control Pod
Locking Mechanism is in the unlocked position by sliding it all the way to
the left. A small flat head screwdriver or other similar tool can be used to
slide the locking mechanism if needed. See Figure 1 below.
Align Charging Contact Block on Control Pod into the Charging Contact
Block Receptacle of the Headset Carrier. Once the Charging Contact Block
is set into in the Receptacle it will act as hinge or pivot point. See Figure 2
Gently press the two halves together until they securely snap into place at
the top. You may need to apply a slight downward pressure to align the
connections appropriately. When the Control pod is connected to Carrier
you will hear a slight click sound. See Figure 3
Slide locking mechanism on opposite side of carrier to the locked position.
See Figure 1.
Insert battery into the now assembled headset. See Figure 4.
LED indicator lights on the Headset should start blinking (refer to
component Identification and Description section below). The headset is
now ready for registrations to a base station.

Figure 1

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Figure 2

Figure 3

Figure 4

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Operation

Component Identification and Description

Adjustment
Slide
Identification Tag
Volume Control
T2
PAGE

T1

Battery Latch
Indicator LED Lights

• Adjustment Slide: Push or pull to adjust for a comfortable fit.
• Indicator LED: The indicator LEDS on the headset indicates operating status of
the headset. The indicator LEDs on the battery indicates the current charge level
in the battery. See Headset and Battery Indicator Light Modes below.
• T1 and T2 (Talk:buttons): Connect you to the order point.
1. When there are two order points, T1 connects to order point 1 and T2
connects to order point 2.
2. When there is only one order point, T1 and T2 both connect to the order
point.
3. If you are in Manual Latching or Hands Free modes, the talk button
establishes you as the order taker; and while you are the order taker, the talk
button is an order point mute button (each tap turns mute on or off to the
order point).
• Volume: Slide your finger up and down the Volume control area to set
volume on the headset. Upward motion increases the volume while the
downward motion decreases the volume..
• Page: Has several functions related to in-store communication:
a) Talk to all headsets on the same lane (or both lanes depending upon
the configuration), but not to the order point. Press and hold the page
button during normal operation to communicate with other headsets.
There is an option in Global settings to allow the order taker to hear or
not to hear page messages.
b) Release the order-taker. If the order taker taps the page button, he or
she is no longer the order taker. The next person to press a talk button
becomes the order taker.
c) Enter page monitor mode, which permits you to hear only pages and
not any order taking activity. Starting with the power off on the
headset, press and hold the page button while turning it on to enable
page monitor mode. The headset will stay in this mode until it is
powered off and back on.
d) Enter temporary page monitor mode. If an operator (but not the active
order taker) taps the page button, the headset will hear only pages and
not any order taking activity. The headset will stay in this mode until
the operator taps the talk button.

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Indicator Light Modes
Use the table below to understand the meaning of the indicator light on the G5
Battery and the G5 headset:
Note:
The Battery’s LED indicator lights will be lit only when:
The button on the battery is pressed and held down.
The battery is inserted into a slot on the G5 Battery Charger.
The (headset along with the battery) is inserted into the Headset Charging Station, G5.
G5 Battery Indicator Light Modes
Indicator
Green LEDs
1st LED

4th LED

Mode Description
The battery is out of the G5 battery Charger and the button has been pressed and
held down.
Each LED represents 25% charge.
A fully charged battery would have all 4 LEDS lit Green.
From the top (in the diagram on the left) if
4 successive LEDs lit green indicates a charge between 75% and 100%
3 successive LEDs lit green indicates a charge between 50% and 74%
2 LED lit green indicates a charge between 25% and 49%
1 LED lit green indicates a charge between 0% and 24%

One of the LEDs is blinking
Green

The battery is in the Charger and is currently charging
From the top:
1st LED flashing Green – Battery currently between 0 and 25% charge
1st and 2nd LED flashing Green – Battery currently between 26 and 50% charge
1st, 2nd and 3rd LED flashing Green – Battery currently between 51 and 75% charge
All 4 LEDs flashing Green – Battery currently between 76 and 100% charge

Top and Bottom LEDs are
Green

Battery End of Life.
Replace the battery

Bottom LED blinking Green
(Battery not in charger)

Charge on the battery has depleted below 5% of its State of Charge.
The battery needs to be charged immediately.

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Operation

G5 Headset Indicator Light Modes
Indicator
Off (no light)

Mode Description
Indicates power is off.
Headset is in sleep / hibernate mode. Picking up (or moving) the headset
awakens it and the headset will begin to sign on to the base.
Headset was signed on, and then went to SLEEP (lights off after 5 minutes of
inactivity). When the headset is moved, it wakes up to SOLID GREEN
Headset was signed on, and then went to SLEEP and then HIBERNATE (total 10
minutes of inactivity). When the headset is moved, it wakes up to Flashing Green
(see below)
Headset battery is completely out of charge or dead.

Solid Green

Headset is signed on, Lane 1, no car present, standby

Solid Red/Green

Headset is signed on, Lane 2, no car present, standby

Solid Red

Headset is in transmitting mode, ie, headset microphone is live. Either Order
Taking, or Page mode

Flashing Red/Green

Headset has not registered, but found an open base to which it will try to register.

Flashing Green
(immediately after power on)

Headset is registered but has not yet synchronized or signed on to the base
station.
Headset is out of range of basestation

Flashing Red/Green

Headset is not registered and has not found a base station.

Steadily Flashing Red

Headset is the active order taker, but the outbound talk to the customer is muted.

Single Red Flash
(changed from flashing green)

Short red flash – Battery is inserted
Headset is powering up from Hibernate

Alternating Flashing Green and Red

Slightly longer red flash – Headset signs on to the base (as it transitions from
flashing green to solid green)
Page Monitor Mode.

Red – (Red+Green) – Red – Green Red – (Red+Green) – Red – Green..

Headset registered to four base stations.
Perform the following procedure to clear the headset registration data:
1. Hold down the top end of Volume Control zone with your
thumb till you see a Blue light on the end of the mic boom.
2. Remove your thumb from the Volume Control zone
3. While the Blue light is still on perform the following sequence in a smooth
motion
4. Tap the T1 touch zone 2 times.
5. Then, tap the T2 touch zone 2 times
6. The Headset LED will blink Red+Green three times and will
announce "Powering Off". The headset registration data is
now cleared.
7. The Headset will momentarily turn off and power back again

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Flashing in this sequence
Red
4sec blank
Red
4sec blank……..

The Base Station you are trying to register your headset to, has more than 20
headsets registered already
Follow the steps below to remove any registered headsets that are not in use any
more.
1. Log into the Base Station
2. Press the Mode key till you see the System Menu
3. Select 04 Registration
4. Select 02 Remove Headsets.
5. Scroll to the number of the headset you want to un-register.
6. Press Enter.

Blue (at Mic Boom tip)

Solid blue, when holding the Volume touch zone, indicates that the headset is
listening for a special key sequence (e.g. for headset deregistration)
Blue flash when vehicle arrives in a lane (in addition to the vehicle present beep
(single beep on Lane1 or double beep on Lane 2).

Fitting the Headset
Make the following adjustments to the headset to make it comfortable, less
likely to fall off and easy for you to hear and speak clearly:
1.
2.

3.

Adjust the size of the headband until the ear pad rests against one ear
and the comfort pad cushion rests just above the other ear.
To create a tighter fit, hold the headset with one hand on the Pod area
and the other hand on the Comfort Pad area. Gently bring the two
hands close to one another, then past one another. Slowly move one
end back and forth.
This ensures pressure is applied equally along the length of the
headband. Applying excessive force in one area alone will create a
crease on the headband.
Rotate the microphone boom up or down so its tip is in line with the
corner of your mouth. Do not bend the boom.

Adjustment
Slide

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Operation

Replace the Battery
It is important to have fully charged batteries in the headset. When a battery is
low, the system plays a “change battery now” message in the headset every 15
seconds.
The foil on the battery is as illustrated below

G5 headset battery has 4 LEDs on its outer surface and a tiny button to activate
the LEDs. Press and hold the button to light up the LEDs. Each LED represents
25% charge.
See the G5 Battery Indicator Light Modes for detailed description
Note:
When installing a battery, make sure it is fully charged. It is important to
remember that an unused 3M™ Battery, G5 loses five percent of its charge
per week. If a battery has not been used for several weeks, make sure to
charge it prior to use.
•
•
•
•
•

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Orient the headset in the position as shown in the illustration below.
Position your thumb right under the latch and your index finger nail in
the groove where the battery meets the headset.
Now in one smooth motion and simultaneously push the battery latch
up with your thumb while pulling the battery from the housing with
your index fingernail. This will release the battery.
Using your finger nail, gently pull the discharged battery from the
battery housing
Insert a fully charged battery in the housing with the notch on the
battery facing upward. Ensure the battery is fully inserted.

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Operation

Out of Range
In addition to “Change Battery Now” you may also hear a message for “Out of
Range.” If you hear this in your headset, it means the headset has lost
synchronization with the basestation and that you need to move the headset
closer to the Base Station. You will know you are in range when you hear the
message “Lane 1” or “Lane 2.”
Cleaning
For good health and hygiene, you should clean the headsets regularly. Here are
some guidelines:
•
•
•

•
•

Check the headsets every day. If they are dirty, clean them. Even if
they don’t look dirty, every headset should be cleaned on a regular
schedule.
Before cleaning, remove the battery from the headset.
Use a soft cloth and a little water to wipe the surfaces clean. We
recommend using a 3M™ 5040/7065 Cleaning Wipe or a ScotchBrite® High Performance Cloth lightly dampened with plain clean
water.
Do NOT soak the headset or immerse it in water; you might damage
the electronics.
Do NOT bend the microphone boom.

Note:
The operating temperature range for the G5 Headset should be between
+5 °C and +50 °C

XT-1 Headsets
Overview
This chapter provides instructions for using headsets with an 3M™ Wireless
Communication System Model XT-1 after the system has been installed,
configured, and powered on.

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Operation

Component Identification and Description

Adjustment
Indicator LED
T2
Volume up

Volume Down

Slide
On/Off

Battery
Release

Page
T1

Figure 2

•
•
•

•
•
•

•

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Adjustment Slide: Push or pull to adjust for a comfortable fit.
Indicator LED: Indicates operating status of the headset. See
Indicator Light Modes below.
T1 and T2 (Talk:buttons): Connect you to the order point.
4. When there are two order points, T1 connects to order point 1
and T2 connects to order point 2.
5. When there is only one order point, T1 and T2 both connect to
the order point.
6. If you are in Manual Latching or Hands Free modes, the talk
button establishes you as the order taker; and while you are the
order taker, the talk button is an order point mute button (each
tap turns mute on or off to the order point).
On/Off: Turns the headset on and off. Hold for 3 seconds to turn off.
Volume: The up button increases volume, the down button decreases
volume.
Page: Has several functions related to in-store communication:
1. Talk to all headsets on the same lane (or both lanes depending
upon the configuration), but not to the order point. Press and
hold the page button during normal operation to communicate
with other headsets. There is an option in Global settings to
allow the order taker to hear or not to hear page messages.
2. Release the order-taker. If the order taker taps the page button,
he or she is no longer the order taker. The next person to press a
talk button becomes the order taker.
3. Enter page monitor mode, which permits you to hear only pages
and not any order taking activity. Starting with the power off on
the headset, press and hold the page button while turning it on to
enable page monitor mode. The headset will stay in this mode
until it is powered off and back on.
4. Enter temporary page monitor mode. If an operator (but not the
active order taker) taps the page button, the headset will hear
only pages and not any order taking activity. The headset will
stay in this mode until the operator taps the talk button.
Battery Release: Slide up to remove the battery.

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Operation

Indicator Light Modes
Use the table below to understand the meaning of the indicator light on the
headset:
Indicator

Mode Description

Off (no light)

Indic ates power is off. It will turn off automatically if it fails to
register within two minutes or if the battery dies.

Solid Green

Headset is signed on, standby, Lane 1.

Solid Amber

Headset is signed on, standby, Lane 2.

Solid Red

Headset is in transmit mode.

Flashing G reen
(c hanged from flashing amber)

Headset has not registered, but found an open base to whic h it will
try to register.

Flashing G reen
(immediately after power on)

Headset is registered but has not yet synchronized or signed on to
the base station.

Flashing Amber

Headset is not registered and has not found a base station.

Steadily Flashing Red

Headset is the active order taker, but the outbound talk to
c ustomer is muted.

Single Red Flas h
(c hanged from flashing green)

Headset has successfully synchronized and signed on with a base
s tation (“Lane 1” or “Lane 2” will also be heard in the earpiece).

Alternating Flas hing Green and Amber

Page Monitor Mode.

Red – O range – Red – Green Red – O range – Red – Green..

Headset registered to four base stations.
Perform the following proc edure to clear the headset registration
data:
1. Start with the Headset powered on.
It does not have to be in sync with any
Bas e Station.
2. Press and HOLD the power button.
3. Press and release the T1 button 2 times.
4. Press and release the T2 button 2 times.
5. Release the power button.
The Headset LED will illuminate to solid red for 2 seconds and
then it has been cleared.

Red + 4sec blank +
Red + 4sec blank……..

The Base Station you are trying to register your headset to, has
more than 20 headsets registered already
Follow the steps below to remove any registered heads ets that are
not in use any more.
1. Log into the Base Station
2. Press the Mode key till you see the System
Menu
3. Select 04 Regis tration
4. Select 02 Remove Headsets.
3. Scroll to the number of the headset you
want to un-register.
4. Press Enter.

Fitting the Headset
Make the following adjustments to the headset to make it comfortable, less
likely to fall off and easy for you to hear and speak clearly:
1.

Rotate the ear cup and ear pad so that the indicator on the ear cup is
aligned to the back of your head.

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Operation

2.
3.

Adjust the size of the headband until the ear pad rests against one ear
and the battery side pad rests just above the other ear.
Rotate the microphone boom up or down so its tip is in line with the
corner of your mouth. Do not bend the boom.

Figure 3

Replace the Battery
It is important to have fully charged batteries in the headset. When a battery is
low, the system plays a “change battery now” message in the headset every 15
seconds.
Note:
When installing a battery, make sure it is fully charged. It is important to
remember that an unused 3M™ Wireless Communication System Model XT1 battery loses five percent of its charge per week. If a battery has not been
used for several weeks, make sure to charge it prior to use.
1.
2.
3.

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Slide and hold the battery release.
Remove the discharged battery from the battery housing.
Insert a fully charged battery in the housing with the notch facing the
battery release. Make sure the battery is fully inserted (battery release
clicks).

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Operation

Figure 4

Out of Range
In addition to “Change Battery Now” you may also hear a message for “Out of
Range.” If you hear this in your headset, you need to move closer to the Base
Station. You will know you are in range when you hear the message “Lane 1”
or “Lane 2.”
Cleaning
For good health and hygiene, you should clean the headsets regularly. Here are
some guidelines:
•
•
•

•
•
•
•

Check the headsets every day. If they are dirty, clean them. Even if
they don’t look dirty, every headset should be cleaned on a regular
schedule.
Before cleaning, remove the soft foam ear pad and microphone
windscreen. If used.
Use a soft cloth and mild cleaning solution to wipe the surfaces clean.
We recommend using a 3M™ 5040/7065 Cleaning Wipe or a ScotchBrite® High Performance Cloth lightly dampened with 3M™ Food
Service Degreaser, 7L.
Remove stubborn particles from switches and clear plugged speaker
holes with a soft toothbrush.
Gently clear plugged holes in the microphone tip with a wooden
toothpick.
Do NOT soak the headset or immerse it in water; you might damage
the electronics.
Do NOT bend the battery contact or microphone boom.

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Operation

Base Station Setup
Most of the base station configuration is performed during installation by the
installer or by a manager. The setup options listed in this section are only those
that can be performed without entering the passcode-protected areas of the base
station.
The following procedures are all performed at the base station using the base
station keypad. The base station must be turned on (plugged in) and in Run
Mode without a security passcode entered.
The following diagram shows how the display on the base station looks in Run
Mode.

13:25 WED,NOV/16/2005 | MODE< ML/PTT >
NOISE REDUCTION [LOW] | LANE 2 
GREETER PLAYING MSG 1 | VOLUME < DAY >

Figure 5

Navigating in the Base Station in Run Mode
To navigate the base station in Run mode you only need to use Enter, Mode, and
the directional arrow buttons: up , down , left ⊳, and right . The
remaining buttons function only in manager or installer configuration modes.
Change Order Taking Mode
There are seven order taking modes, which offer different combinations of
speaking, listening, automatic standby, vehicle detector, and order point modes.
Perform the following procedure to switch to a different order taker mode:
1.
2.
3.

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Press  until the Mode selection is highlighted.
Press Enter.
Press , , , or ⊳ to select a new order taker mode. Your choices
are ML/PTT, ML/MLT, AL/PTT, AL/MLT, Hands Free, Outside, and
Always On. See “Explanation of Order Taking Modes,” and “Which
Order Taking Mode to Select” below.

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Operation

Note:
Your system may be configured with fewer order taking mode options than
the number described in this section. You must enter User configuration
(passcode required) to enable or disable individual order taking modes.
Explanation of Order Taking Modes
The following table shows how each order taking mode affects components and
settings in the system. The paragraphs that follow the table explain the meaning
of information in the table.
Order Taking
Mode

Listen

Talk

Vehicle
Detector

Automatic
Standby

Order Point

ML/PTT

Manual

Push to
Talk

Presence

On

Used

ML/MLT

Manual

Manual
Latching

Presence

On

Used

AL/PTT

Automatic

Push to
Talk

Presence

On

Used

AL/MLT

Automatic

Manual
Latching

Presence

On

Used

Hands Free

Automatic

Automatic

Presence

On

Used

Outside

Manual

Manual
Latching

Ignored

Off

Not Used

Always On

Always
on

Manual
Latching

Ignored

Off

Used

Listen: Auto, Manual, and Always On
In Manual Listen (ML), the operator must press the talk lane button to turn on
the order point microphone (to hear the customer order). The order point
microphone will remain on until the vehicle leaves.
In Automatic Listen (AL), the order point microphone turns on and stays on
whenever a vehicle is detected. The order point microphone will remain on until
the vehicle leaves.
In Always On, the order point speaker is always on so the customer can always
be heard regardless of whether a vehicle is detected at the order point. Always
On is a special failure mode that is useful if the vehicle detector cannot be used.
Talk: Manual Latching, Push to Talk, Automatic
In Manual Latching Talk (MLT), the operator must press and release the talk
lane button to “latch” or lock the headset microphone in the on position. The
operator can continue to speak hands free until the talk button is pressed and
released again. When Automatic Standby is on (see below), the microphone will
also be turned off when the vehicle is no longer detected.
In Push to Talk (PTT), the operator must press and hold the talk button while
speaking into the headset microphone. Releasing the button turns off the
microphone.
In Hands Free, the headset microphone is on whenever the order point vehicle
detector detects a vehicle. Because Automatic Standby (see below) is also on
when Hands Free is On, the microphone is turned off when the vehicle is no
longer detected.

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Operation

Automatic Standby: On and Off
When Automatic Standby is on, the order taker’s microphone and the order
point microphone turn off when the vehicle is no longer detected.
Vehicle Detector: Presence or Ignored
When the vehicle detector is on (in presence mode), a car entering the order
point is sensed and the ordering system reacts according to the order taking
mode. When the vehicle detector is off (ignored), Automatic Listen, Automatic
Talk, and Automatic Standby are unavailable. Only Outside or Always On order
taking modes are recommended when the vehicle detector cannot be used.
Order Point: Used or Not Used
When the order point is used, customers can order using any of the typical order
taking modes, with the exception of the Outside mode (see below for
explanation).
Which Order Taking Mode to Select
Each order taking mode is designed for a specific purpose so you do not need to
manually select the modes for the individual components and potentially end up
with a non-working configuration.
ML/PTT, ML/MLT, AL/PTT, AL/MLT, and Hands free should be selected for
typical ordering configurations where all of the drive thru employees are inside
of the building and all of the equipment is working properly. The choices
between them tend to vary according to the number of people available, how
many duties they must perform simultaneously, and possibly employee
preferences.
If you plan to have the order taker standing outside with a headset, Outside
mode is the best choice. The order point speaker, microphone, and vehicle
detector are disabled. This allows hands free communication to staff inside the
store for order entry and/or special requests.
If the vehicle detector is not functioning properly, Always On mode is the best
choice. The microphone at the order point is on continuously, regardless of the
status of the vehicle detector. Typically, when a vehicle detector fails, it reports
the presence of a vehicle continuously, which functions as (bookmark).
Change Lane Mode
Perform the following procedure to select the lane mode that is appropriate for
your current situation. Descriptions for the two modes follow the procedure.
4.
5.
6.
7.

Press  until the Lane X selection is highlighted (where X is the lane
number, 1 or 2).
Press Enter.
Press  or  to select between the two possible lane modes: CROSS
and SPLIT.
Press Enter to implement the change or press Mode to abandon the
change and leave the previous lane mode in effect.

Split Lane
Split Lane mode is the preferred mode for heavy volume because it essentially
separates the communications between the two base stations.
•

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Operators will only hear a signal from the order point last used: single
repeating beep from order point 1 or a double repeating beep from
order point 2.

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Operation

•
•

The headset buttons T1 and T2 communicate only with order point 1
and order point 2, respectively.
For paging, pressing the page button on a lane 1 headset is only heard
by other lane 1 headsets. Likewise pressing the page button on a lane 2
headset is only heard by other lane 2 headset.

Notes:
A headset becomes a “lane 1” or “lane 2” headset by momentarily pressing
and releasing the T1 or T2 button.
You can configure the base stations to permit paging to be heard by both
lanes. Refer to configuration section of the manager’s guide.
Cross Lane
Cross Lane mode is the preferred mode for lighter volume or whenever one
order taker needs to answer both order points: essentially, the two order points
cross over.
•
•
•

Operators will hear signals from both order points: single repeating
beep from order point 1 or a double repeating beep beep from order
point 2.
The headset buttons T1 and T2 communicate only with order point 1
and order point 2, respectively.
For paging, pressing the page button is heard by all headsets.

Change Volume Mode
If you have night volume reduction in use on your system, the volume change
happens automatically at the set “Day” and “Night” times. However, you can
change the volume mode manually without changing the day or night time
setting.
Perform the following procedure to change between night and day or day and
night volume:
1.
2.
3.
4.

Press  until the Volume selection is highlighted.
Press Enter.
Use the arrows to select between DAY and NIGHT.
Press Enter to implement the change or press Mode to abandon the
change and leave the previous setting in effect.

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Maintenance

Maintenance
G5 Headset
Replacing the Carrier
If the Carrier is damaged, purchase a new Carrier to replace the damaged one by
performing the following steps

NOTE: The Pod, Carrier and Batteries work ONLY when using authentic
parts from 3M. All three components have OEM authentication algorithm
implemented and will recognize and reject non-authentic parts.
Disassembling the Carrier from the Pod
Remove the battery
Unlock the Pod from the Carrier by sliding the Control Pod Locking Mechanism
to the unlocked position using a flat head screwdriver or other similar tool.
Gently separate the Pod from the Carrier.

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Maintenance

Refitting the headset with the new Carrier
Use the steps outlined in Assembling a G5 Headset under the Operations
section of this document
Replacing the Ear and Headband Pads
To replace the ear pad, remove the worn/damaged ear pad from the ear cup and
replace it with a new pad.
To replace the headband pad, remove the worn/damaged headband pad from the
end of the headband and replace it with a new pad.

G5 Headset Charger
Location
The G5 headset charger can be placed flat on an even surface or mounted on a
wall, being parallel or perpendicular to the ground as shown in illustration
below. Make sure the surface is clean and is in a dry environment.

NOTE: Mounting hardware is not provided with the Headset Charger.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
Page 49 of 77

Maintenance

Cleaning the Contacts in the Headset Charger wells
Unplug Headset Charger from the wall. Turn Headset Charger upside down and
shake out any loose debris. With a clean pencil eraser, gently rub eraser
contacts. Wipe off eraser shavings with a clean soft cloth.
Use a cloth or cotton swab, lightly moistened, to remove grease and crumbs
from your equipment. You may use a dry toothbrush to dislodge any hard
crumbs.

NOTE: Make sure the Headset Charger is unplugged before cleaning and that
all Headsets and batteries have been removed.
Never clean your drive-thru audio equipment with spray cleaners or solvents
as they can damage the internal electronics and cause corrosion.

G5 Batteries
Care, Handling and Storage
•
•
•
•
•

Avoid dropping batteries.
Do not carry batteries in your pockets or leave them in hot, damp or
dirty places.
Clean the battery contacts periodically using a water–moistened swab.
Be careful not to short the battery contacts together.
Do not set the batteries contact–side down on a bare metal countertop.

Low Battery Message
When the battery voltage is too low, the headset sounds a “change battery now”
message at fifteen-second intervals to alert the operator to install a fully charged
battery. The “change battery now” message continues UNTIL THE State of
Charge on the headset dips below its critical threshold at which point the headset
turns off automatically to prevent damage to the batteries.
Charging Batteries
To charge a battery, insert the battery in one of the Battery Charger slots or
place the G5 headset (with the battery inserted) into the Headset Charger slot.
•

The LED(s) on the battery will now flash Green indicating the battery
is currently being charged.
Refer to the “G5 Battery Indicator Light Modes” section for more
information.

Note: Discharged batteries require 3 ½ hours to charge

November 6 2014 – Revision 2.1
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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Maintenance

Disposing of Batteries
To help protect the environment and conform to regulations, G5 rechargeable
batteries must be returned to 3M at the end of their useful life. Contact your 3M
representative for additional instructions.
Making Sure Batteries are Ready for Use
Follow these tips to make sure batteries are always ready for use:
•

•
•
•

Recharge a low battery as soon as it is removed from the headset.
When a battery is low, repeat messages are heard in the headset till the
battery’s State of Charge (SoC) dips below the critical threshold at
which point the headset shuts off.
Keep the battery and charger contacts clean. Use a cotton swab and
approved cleaner in accordance with manufacturer’s instructions to
clean the contact surfaces.
Remember that a battery recharge takes approximately 3 ½ hours.
Remember that batteries discharge fastest during Talk and Page
operation. Avoid unnecessary communications.

Important Information about Rechargeable Batteries
Keep the following information in mind as you operate the system and as you
establish operating procedures:
•

•
•
•

Each G5 battery contains an internal protective device to prevent
unsafe discharge rates. But, as with any battery, avoid shorting across
the battery contacts with metal items. Never carry a battery in a pocket
or place it in a drawer where it can accidentally be shorted by keys,
coins etc.
Have adequate charging capacity for the number of headsets in your
system.
Batteries perform best at moderate temperatures. Extremes of heat and
cold reduce their performance.
An unused G5 battery loses five percent of its charge per week.
Batteries that have not been used for several weeks should be recharged
before use.

Each battery has a USE BY label followed by a six character code. The first 2
characters refer to the month and the next four characters refer to the year. Once
the calendar date is past the Use By date of the battery, you should replace that
battery. Batteries are generally usable for two years beyond that date. Batteries
used more often will need replacement sooner.
WARNING

Do not open, crush, expose to heat above 55ºC/130ºF or incinerate the battery.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Maintenance

XT-1 Headset
Replacing the Ear and Headband Pads
To replace the ear pad, remove the worn/damaged ear pad from the ear cup and
replace it with a new pad.

Headband Pad
Ear Pad

Figure 6

To replace the headband pad, remove the worn/damaged pad by peeling it from
the back of the battery housing. Remove protective backing from new pad and
press it into place on the back of the battery housing.

XT-1 Battery Charger
Location
The battery charger should be placed on a flat surface such as a desktop or table
in a clean, dry environment.
Cleaning the Contacts
If the indicators fail to light during charger operation, clean the contacts using a
water–moistened cotton swab.

XT-1 Batteries
Care, Handling and Storage
•
•
•
•
•

November 6 2014 – Revision 2.1
Page 52 of 77

Avoid dropping batteries.
Do not carry batteries in your pockets or leave them in hot, damp or
dirty places.
Clean the battery contacts periodically using a water–moistened swab.
Be careful not to short the battery contacts together.
Do not set the batteries contact–side down on a bare metal countertop.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Maintenance

Low Battery Message
When the battery voltage is too low, the headset sounds a “change battery now”
message at fifteen-second intervals to alert the operator to install a fully charged
battery. The “change battery now” message continues for two minutes after
which the headset turns off automatically to prevent damage to the batteries.
Charging Batteries
To charge a battery, insert the battery in one of the charging slots.
•
•

The indicator lights RED to indicate the battery is charging.
The indicator lights GREEN to indicate the battery is charged.

Note:
Discharged batteries require 3 ½ hours to charge.
Note:
When the GREEN indicator lights, the battery is approximately 80%
charged. An additional 1/2 hour of charging is required to achieve maximum
charge.

Charging
Status
Indicator

Disposing of Batteries
To help protect the environment and conform to regulations, 3M™ Wireless
Communication System Model XT-1 rechargeable batteries must be returned to
3M at the end of their useful life. Contact your 3M representative for additional
instructions.
Making Sure Batteries are Ready for Use
Follow these tips to make sure batteries are always ready for use:
•
•
•

Have an extra battery for each headset. This helps ensure that a fully
charged battery is always available.
Recharge a low battery as soon as it is removed from the headset.
When a battery is low, repeat messages are heard in the headset for 2
minutes, and then the headset shuts off.
Keep the battery and charger contacts clean. Use a cotton swab and
approved cleaner in accordance with manufacturer’s instructions to
clean the contact surfaces.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Maintenance

•
•
•
•

Remember that a battery recharge takes approximately 3 ½ hours.
Avoid removing and reinserting batteries while they are charging
(charging status indicator is RED).
Remember that batteries discharge fastest during Talk and Page
operation. Avoid unnecessary communications.
Always use the On/Off switch to power off the headset before
removing the battery.

Important Information about Rechargeable Batteries
Keep the following information in mind as you operate the system and as you
establish operating procedures:
•

•
•
•

Each 3M™ Wireless Communication System Model XT-1 battery
contains an internal protective device to prevent unsafe discharge rates.
But, as with any battery, avoid shorting across the battery contacts with
metal items. Never carry a battery in a pocket or place it in a drawer
where it can accidentally be shorted by keys, coins etc.
Have adequate charging capacity for the number of headsets in your
system. One 3-slot battery charger will handle up to three headsets.
Use of more than three headsets requires a 6-slot battery charger.
Batteries perform best at moderate temperatures. Extremes of heat and
cold reduce their performance.
An unused 3M™ Wireless Communication System Model XT-1
battery loses five percent of its charge per week. Batteries that have
not been used for several weeks should be recharged before use.

The four-character date code stamped on each 3M battery (wwyy) refers to the
week and the year the battery was manufactured. Batteries are generally usable
for two years beyond that date. Batteries used more often will need replacement
sooner.
WARNING

Do not open, crush, expose to heat above 55ºC/130ºF or incinerate the battery.

November 6 2014 – Revision 2.1
Page 54 of 77

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Troubleshooting

Troubleshooting
Headset Indicator Lights
The following table describes the operating modes of the headsets according to the indicator lights.
Use it as a troubleshooting reference.
XT-1Headset Indicator Light Modes
Indicator

Mode Description

Off (no light)

Indicates power is off. It will turn off automatically if it fails to
register within two minutes or if the battery dies.

Solid Green

Headset is signed on, standby, Lane 1.

Solid Amber

Headset is signed on, standby, Lane 2.

Solid Red

Headset is in transmit mode.

Flashing Green
(changed from flashing amber)

Headset has not registered, but found an open base to which it will
try to register.

Flashing Green
(immediately after power on)

Headset is registered but has not yet synchronized or signed on to
the base station.

Flashing Amber

Headset is not registered and has not found a base station.

Steadily Flashing Red

Headset is the active order taker, but the outbound talk to the
customer is muted.

Single Red Flash
(changed from flashing green)

Headset has successfully synchronized and signed on with a base
station (“Lane 1” or “Lane 2” will also be heard in the earpiece).

Alternating Flashing Green and Amber

Page Monitor Mode.

Red – Orange – Red – Green Red – Orange – Red – Green..

Headset registered to four base stations.
Perform the following procedure to clear the headset registration
data:
1. Start with the Headset powered on.
It does not have to be in sync with any
Base Station.
2. Press and HOLD the power button.
3. Press and release the T1 button 2 times.
4. Press and release the T2 button 2 times.
5. Release the power button.
The Headset LED will illuminate to solid red for 2 seconds and
then it has been cleared.

Red + 4sec blank +
Red + 4sec blank……..

The Base Station you are trying to register your headset to, has
more than 20 headsets registered already
Follow the steps below to remove any registered headsets that are
not in use any more.
1. Log into the Base Station
2. Press the Mode key till you see the System
Menu
3. Select 04 Registration
4. Select 02 Remove Headsets.
3. Scroll to the number of the headset you
want to un-register.
4. Press Enter.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Troubleshooting

G5 Headset Indicator Light Modes
Indicator
Off (no light)

Mode Description
Indicates power is off.
Headset is in sleep / hibernate mode. Picking up (or moving) the headset
awakens it and the headset will begin to sign on to the base.
Headset was signed on, and then went to SLEEP (lights off after 5 minutes of
inactivity). When the headset is moved, it wakes up to SOLID GREEN
Headset was signed on, and then went to SLEEP and then HIBERNATE (total 10
minutes of inactivity). When the headset is moved, it wakes up to Flashing Green
(see below)
Headset battery is completely out of charge or dead.

Solid Green

Headset is signed on, Lane 1, no car present, standby

Solid Red/Green

Headset is signed on, Lane 2, no car present, standby

Solid Red

Headset is in transmitting mode, ie, headset microphone is live. Either Order
Taking, or Page mode

Flashing Red/Green

Headset has not registered, but found an open base to which it will try to register.

Flashing Green
(immediately after power on)

Headset is registered but has not yet synchronized or signed on to the base
station.
Headset is out of range of basestation

Flashing Red/Green

Headset is not registered and has not found a base station.

Steadily Flashing Red

Headset is the active order taker, but the outbound talk to the customer is muted.

Single Red Flash
(changed from flashing green)

Short red flash – Battery is inserted
Headset is powering up from Hibernate

Alternating Flashing Green and Red

Slightly longer red flash – Headset signs on to the base (as it transitions from
flashing green to solid green)
Page Monitor Mode.

Red – (Red+Green) – Red – Green Red – (Red+Green) – Red – Green..

Headset registered to four base stations.
Perform the following procedure to clear the headset registration data:
1. Hold down the top end of Volume Control zone with your
thumb till you see a Blue light on the end of the mic boom.
2. Remove your thumb from the Volume Control zone
3. While the Blue light is still on perform the following sequence in a smooth
motion
4. Tap the T1 touch zone 2 times.
5. Then, tap the T2 touch zone 2 times
6. The Headset LED will blink Red+Green three times and will
announce "Powering Off". The headset registration data is
now cleared.
7. The Headset will momentarily turn off and power back again

November 6 2014 – Revision 2.1
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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Troubleshooting

Red + 4sec blank +
Red + 4sec blank……..

The Base Station you are trying to register your headset to, has more than 20
headsets registered already
Follow the steps below to remove any registered headsets that are not in use any
more.
1. Log into the Base Station
2. Press the Mode key till you see the System Menu
3. Select 04 Registration
4. Select 02 Remove Headsets.
5. Scroll to the number of the headset you want to un-register.
6. Press Enter.

Blue (at Mic Boom tip)

Solid blue, when holding the Volume touch zone, indicates that the headset is
listening for a special key sequence (e.g. for headset deregistration)
Blue flash when vehicle arrives in a lane (in addition to the vehicle present beep
(single beep on Lane1 or double beep on Lane 2).
NOTE: Feature only available in basestation software version 5.20 and higher

General Troubleshooting
Problem
No communications. All headsets have
green LED is flashing.

A single headset has green LED flashing

No vehicle alert tone in all headsets.

All headsets will not go into Standby
(silence) when the vehicle leaves the menu
sign.

Possible Cause
The base station has lost power.

Make sure the power transformer is
plugged into the wall outlet and into the
base station power receptacle. If the LCD
display does not come on, check for power
at the wall outlet.

Headsets are not registered to Base
Station.

Register headsets

The Base Station is defective.

Call for authorized service.

Headset is not registered to base station.

Register the headset.

Defective headset.

If the other headsets register OK, the single
headset needs repair.

Headset has lost reception to the base
station

Move to a line-of-sight location to establish
communications again.

No power to the external vehicle detector.

Plug the vehicle detector into power outlet
or replace the detector fuse.

Vehicle detector is “locked up.”

Remove power to vehicle detector for a few
seconds to reset the detector.

The base station alert tone volume is set
too low.

Adjust alert tone volume.

System is in Always On order taking mode.

Change the talking mode.

This is normal when a pulse (air switch)
type of vehicle detector is used.

Press the Page switch to silence the menu
microphone.

There is a large metal object near the loop
in the driveway (if a loop is used).

Remove the object.

The Loop detector is “locked up.”

Unplug the loop detector from the AC outlet
and plug it back in to reset the detector.

Defective vehicle detector.

Call for authorized service.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Solution

November 6 2014 – Revision 2.1
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Troubleshooting

Problem

Audio on all headsets cuts out or is
interrupted.

Inbound audio cuts out (but outbound audio
is okay)

No Talk or listen from the menu sign when
using the backup wired intercom. The
3M™ Wireless Communication System
Model XT-1 works OK.

No Talk or Page to other headsets from a
single headset, or Talk or Page buttons
require excessive pressure to operate.
Low Talk volume on a single headset.

Possible Cause

Solution

System is in Always On order taking mode.

Change the talking mode.

The Backup Intercom is on (the switch is
engaged).

Disengage the Backup Intercom switch on
the base station.

Loose or frayed wiring.

Call for authorized service.

Poor location of Base Station antennae
(behind large metal objects, too far from
work area, etc.).

Relocate the Base Station, or antennae.

The AEC level is too high.

Reduce the AEC level.

The headset is too close to loud ambient
noise.

Move the headset away from sources of
loud ambient noise.

The backup switch on the base station is
not in the correct position.

Turn the backup switch ON.

No power to the backup intercom.

Turn the backup intercom on or plug in its
power transformer.

The volume controls are set too low on the
backup intercom.

Turn the volume controls up.

Defective backup intercom or wiring.

Call for authorized service.

Worn or defective Talk or Page switch.

Call for authorized service.

Defective headset.
The holes in front of the microphone are
plugged with dirt or grease.

Call for authorized service.

Operator is not positioning the microphone
correctly.

Adjust/reposition the headset
microphone(s).

Defective headset.

Call for authorized service.

Volume setting on headset is too low.

Power off and power on headset to reset
volume level.

Volume setting on headset is too high.

Power off and power on headset to reset
volume level.

The holes in back of the microphone are
plugged with dirt or grease.

Call for authorized service.

The system is operating in half duplex
mode.

Hands Free is disabled in half duplex mode.

Hands free order taking mode not selected.

Select hands free order taking mode in the
base station.

No vehicle alert tone in headset.

Backup switch not completely pressed (i.e.,
one of the other two buttons is pressed).

Press the other button into the correct
location.

Headset(s) amber LED flashing.

Headset(s) not registered.

Register the headset(s).

Louder Talk volume or feedback from a
single headset.

The “hands free” function does not work.

November 6 2014 – Revision 2.1
Page 58 of 77

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Troubleshooting

Battery and Battery Charger Troubleshooting
XT-1 Battery and Battery Charger
Problem
No lights come on when a battery is
inserted into charger.

Short battery life.

The green light on the charger never comes
on.

Possible Cause

Solution

Dirty contacts on battery or charger.

Clean contacts on battery and charger.

No power to charger.

Make sure power transformer is plugged
into charger and a “live” outlet.

Defective battery.

Try a known good battery.

Defective charger.

Call for authorized service.

Worn out batteries.

Replace battery.

Wrong type of power transformer used for
charger.

Make sure power transformer is marked
“Secondary Voltage 14 VAC.”

Defective battery.

Replace the battery.

G5 Battery Indicator Light Modes
Indicator
Green LEDs

Mode Description
The battery is out of the G5 battery Charger and the button has been
pressed and held down.
Each LED represents 25% charge.
A fully charged battery would have all 4 LEDS lit Green.
From the top (in the diagram on the left) if
4 successive LEDs lit green indicates a charge between 75% and 100%
3 successive LEDs lit green indicates a charge between 50% and 74%
2 LED lit green indicates a charge between 25% and 49%
1 LED lit green indicates a charge between 0% and 24%

One of the LED is flashing
Green

The battery is in the Charger and is currently charging
From the top:
1st LED flashing Green – Battery currently between 0 and 25% charge
2nd LED flashing Green – Battery currently between 26 and 50% charge
3rd LED flashing Green – Battery currently between 51 and 75% charge
4th LED flashing Green – Battery currently between 76 and 100% charge

Top and Bottom LEDs are
Green

Battery End of Life.
Replace the battery

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Appendix: Declaration of Conformity

Appendix: Declaration of Conformity

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
Page 60 of 77

Appendix: Base Station Specifications

Appendix: Base Station Specifications
Physical
Parameter

Specification or Requirement

Dimensions (l x w x d)

20 in. x 11½ in. x 2 in.
(51 cm x 29 cm x 5 cm)

Electrical
Parameter

Specification or Requirement

Input Power

120 VAC, 50/60 Hz, 15A
Standard 3-prong outlet required
(station includes AC adapter)

Radio Frequency

2.4 GHz ISM (Does not require FCC license)

Speaker outputs

5W

Functional
Parameter

Specification or Requirement

Maximum number of order points
per base station

1

Maximum number of headsets per
base station

more than 15

Maximum number of vehicle
detectors per base station

3

Maximum number of greeter
modules per base station

1

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Appendix: G5 Charger Specifications

Appendix: G5 Charger Specifications
Physical
Parameter

Specification or Requirement
G5 Desk Charger

Dimensions (l x w x d)

Weight (fully loaded)

G5 Wall Charger

6.4” x 5.6” x 2.0”

19.5” x 3.2” x 2.7”

(162mm x 143mm x 51mm)

(495mm x 81mm x 68mm)

1.3 lbs (0.6kg)

2.9 lbs (1.3kg)

Electrical
Parameter

Specification or Requirement
G5 Desk Charger

G5 Wall Charger

23 watts

16 watts

Input power (at full load)

Input voltage
requirement

100-240V~, 50-60hz
(Note: G5 chargers must be used with 3M-supplied
power adaptor)

Functional
Parameter

Specification or Requirement
G5 Desk Charger

Maximum Operating
Temperature
Humidity

November 6 2014 – Revision 2.1
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G5 Wall Charger

90°F (32°C)
95% max, non-condensing

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Appendix: Greeter Module
Greeter Setup
The Greeter Module is an accessory used to record messages and play them
back, either when a vehicle arrives (GREETER, CLOSED, FORWARD), when
an event occurs, such as a door opening (ALERT), or periodically on a schedule
(REMINDER).
The Greeter Module has enough memory to store 64 seconds of audio, broken
into sixteen 4 second messages. The message types available are:
GREETER – Each Greeter message takes up two 4 second message slots for a
total of 8 seconds. Greeter messages are restricted to ODD message numbers
(i.e. 001, 003, 005, 007, 009, 011, 013, and 015). There can be a maximum of 8
Greeter messages.
REMINDER – Each Reminder message takes up one 4 second message slot for
a total of 4 seconds. Reminder messages can be recorded in any of the 16
message slots, allowing for a maximum of 16 Reminder messages.
ALERT – Each Alert message takes up one 4 second message slot for a total of
4 seconds. Alert messages can be recorded in any of the 16 message slots,
allowing for a maximum of 16 Alert messages. However, the system has 4 Alert
Message Input Triggers, so only 4 Alert messages can be used at any one time.
CLOSED – The custom “Store Closed” message follows all the rules of a
Greeter Message.
FORWARD – The custom Tandem Lane “Pull Forward” message follows all
the rules of a Greeter Message.
Note:
For a Dual Lane system, some message types are not available. The message
Types available on each base station are as follows:
Lane 1 = GREETER, REMINDER, ALERT and CLOSED
Lane 2 = GREETER, CLOSED and FORWARD

Enter the Greeter Configuration Menu
All of the greeter module settings are located in the “Greeter Menu”
configuration menu.
Perform the following procedure to enter the greeter configuration menu:
1.
2.

Enter the base station configuration mode, see page 11.
Press and release Mode until the Greeter Menu appears.

The following menu choices are available.
a)
b)
c)
d)
e)
f)
g)

Message Activation
Record Messages
Choose Headsets Messages Playback To
Message Daypart Definitions
Greeter Message Properties
Alert & Reminder Message Properties
Alert Message External Trigger Input

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

March 2014 –Revision 2.0
Page 63 of 77

Appendix: Greeter Module

h) Message Names
Message Activation
Perform the following procedure to schedule and activate GREETER and
REMINDER messages.
Note:
This step should be done after Daypart Definitions have been configured and
Messages Recorded.
1.
2.

Enter the greeter configuration menu.
Select 1 Message Activation.

Act. :MESSAGE ACTIVATION:
Msg.<001> [Breakfast 1 ][GREETER]
[ Breakfast ]▐[ Morning ]
[
Lunch
]▐[ Afternoon ]
3.
4.

5.

Using the , , ⊳,  and Enter keys, select a message number and
day of the week to configure. Msg.<001>
For the selected message, set the value to “YES” for each daypart the
message is active, [ Breakfast ]  , leaving the other
dayparts set to [ Morning
] 
Repeat the daypart assignments for each day of the week.
Msg.<001>

6.

When done, activate the message schedule by selecting “YES”.
Act.

7.

Repeat steps 3 – 6 for each message you wish to schedule and activate.

Record Message
After determining the number and type of messages to use in the drive-thru
operation, the user will then record each message into the Greeter Module
memory.
Perform the following procedure to record and playback messages:
1.
2.

Enter the greeter configuration menu.
Select 2 Record Messages.

:RECORD MESSAGES:
Msg.<001> Type: [REC.] [PLAY]
Duration:<00>
Time:[







]
Name:
{Mode=Exit}

Note:
If you store a new message in an occupied slot, the old greeter message will
be permanently erased.
Each recorded message can be no more than 8 seconds long (GREETER,
CLOSED, FORWARD) or 4 seconds long (REMINDER, ALERT)
3.
4.

November 6 2014 – Revision 2.1
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Put on a working headset with the power on.
Using the , , ⊳,  and Enter keys, select a message number to
record. Msg.<001>.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Appendix: Greeter Module

5.

Using the , , ⊳,  and Enter keys, select the message type.
Type:. Because Greeter Messages take up two message
slots, the screen will change to confirm the user wants to delete the
adjacent message.

:RECORD MESSAGES:
Msg.<001> Type:
GREETER  [REC.] [PLAY]
Duration:<00>
Time:[







]
Remove Message 002? {ENTER=Yes}{Mode=No}
8.

Using the , , ⊳,  and Enter keys, select [Rec.]. The screen will
change to:

:RECORD MESSAGES:
Msg.<001> Type: >REC.< [PLAY]
Duration:<00>
Time:[







]
Name: {Service=Start
}
9.

Press and hold the Page button on the headset.

Note:
For a Dual Lane system, ensure you have selected the appropriate Lane
before recording. T1(Green) = Lane 1 Greeter, T2(Amber) = Lane 2
Greeter.
10. Press and release Service key on the base station and speak the message
you want to record.
11. When finished recording, press and release Service key, then release the
page button.
12. The system will pad the message with “silence” to ensure no left over
audio from an old message.
13. The new message duration is now displayed in the Duration field.
Duration:<03>.
14. To hear the new greeting played back, scroll to [PLAY] and press the
Service key.
15. The name of the message can also be changed on this screen. Select the
message name field using the , , ⊳,  and Enter keys and change
the text using the keypad.
Note:
Instead of recording a live message from a headset, you can use a message
that was prerecorded and saved on a media recording/playback device, such as
a CD or MP3 player or on the hard drive on a computer. Connect the device
to the AUX AUDIO IN jack on the bottom of the base station, and use the
device’s controls to start and stop the playback by using the base station’s
Service button.
Choose Headsets Messages Playback To
Perform the following procedure if the user wants to select which headsets are
allowed to hear each REMINDER or ALERT message:
1.
2.

Enter the greeter configuration menu.
Select 3 Choose Headsets Messages Playback To.

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Operating Instructions

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Appendix: Greeter Module

:CHOOSE HEADSETS MESSAGES PLAYBACK TO:
Msg.<011> [Reminder 1 ] [REMINDER]
[Headset 1234]▐[Headset 2020]
[XXXXXXXXXXXX]▐[XXXXXXXXXXXX]
3.

Using the , , ⊳,  and Enter keys, select a message number to
record. Msg.<011>.

Note:
Only REMINDER and ALERT messages are available for this function.
4.

Using the , , ⊳,  and Enter keys, select the desired headset
YES/NO field and modify. [Headset 1234].

Note:
The headsets are given a default name, when registered, of “Headset
SSSS”, where SSSS is the last 4 digits of the headset serial number. The
names can be modified in the System 08 Headset Setup menu.
Message Daypart Definitions
The second step to configuring the greeter module is the messaging dayparts.
This allows the system to play GREETER and REMINDER messages on a preconfigured schedule automatically. Perform the following procedure to define
the messaging dayparts, specifying the name, start time and end time for each:
1.
2.

Enter the greeter configuration menu.
Select 4 Message Daypart Definitions.

:MESSAGE DAY PART DEFINITIONS:
Message Day Part
Start
End
01:> Breakfast <
<06:00> <10:00>
02:< Morning
>
<10:00> <11:00>
3.
4.



Using the , , ⊳,  and Enter keys, select a message daypart. Use
the keypad to modify the Daypart Name, Start Time, and End Time.
Repeat for up to 12 dayparts. The daypart times can be overlapping.

Greeter Message Properties
The Greeter Message Properties menu is a collection of settings affecting the
message type GREETER.
1.
2.

Enter the greeter configuration menu.
Select 5 Greeter Message Properties.

:GREETER MESSAGE PROPERTIES:
Playback After Delay Of >00< Seconds.
Playback Mode:
Playback To The Headsets?
Change Playback Delay Time
Playback delay time is the number of seconds between when the vehicle detector
detects a vehicle and when the greeter begins to playback the message.
Perform the following procedure to change the playback delay time:

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3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Appendix: Greeter Module

1.
2.

Navigate to Playback After Delay Of >XX< Seconds where
“xx” represents the current number of seconds.
Change the number of seconds to a new value. The range is 0 to 15
seconds.

Change Playback Mode
Perform the following procedure to change the greeter playback mode.
1.
2.

Navigate to Playback Mode.
Change the value of the playback setting. Your choices are:
• ALTERNATING—A different message plays for each vehicle that
pulls up to the customer order point. Multiple messages must be
selected.
• PLAY ONCE—All messages selected play once for every vehicle
that pulls up to the customer order point.

Set Greeter Playback through Headsets
You have the choice of allowing the greeting to be played through the headsets
in addition to being played to the customer at the order point.
Perform the following procedure to enable or disable playback through headsets:
1.
2.

Navigate to Playback To The Headsets?.
Change the value of the playback setting. Your choices are:
• YES - The greeting will play on the headsets as well as the order
point.
• NO - The greeting will only be heard at the order point (and the
monitor if selected below).

:GREETER MESSAGE PROPERTIES:

Playback Through The Monitor?
Tone To Headsets During Playback?
Restaurant Closed Playback Message
Set Playback through Monitor
You have the choice of allowing the greeting to be played through the
monitoring speaker in addition to being played to the customer at the order
point.
Perform the following procedure to enable or disable playback through the
monitor:
1.
2.

Navigate to Playback Through The Monitor.
Change the value of the playback setting. Your choices are:
• YES - The greeting will play on the grill monitor speaker as well
as the order point.
• NO - The greeting will only be heard at the order point.

Turn on Tone to Headsets During Greeter Playback
If the greeting is not playing over the headsets, a continuous tone can be played
while the customer is hearing the greeting. This permits the order taker to know
when the greeting is playing and when it has stopped.
To enable or disable the tone during greeter playback:
1.

Navigate to Tone To Headsets During Playback.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Appendix: Greeter Module

2.

Change the value of the playback setting. Your choices are:
• YES - A tone will play in the headsets while the greeting
message plays to the customer at the order point.
• NO - No tone will play in the headsets.

Turn on Restaurant Closed Playback Message
You can assign a standard message to be played to customers during hours when
the restaurant is closed. The clock and store hours must be set correctly, and the
actual message must be recorded as Type CLOSED, then it can be set to activate
automatically whenever the restaurant is closed.
To select which restaurant closed playback message is chosen:
1.
2.

Navigate to Restaurant Closed Playback Message.
Change the value of the playback setting. Your choices are:
• OFF - The factory provided “Store Closed” message is used.
• ON - The custom recorded CLOSED message is used.

Note:
The main setting for enabling the “Store Closed” message is located in the
System Menu>Global Settings>"Store Is Now Closed" menu.

:GREETER MESSAGE PROPERTIES:

External Detector Playback Message>OFF<
Greeter Revision <03>

Turn on External Detector Playback Message
If an external detector is used and connected to the EXT_MSG trigger pin on the
base station circuit board, you can assign a message to be played back whenever
the external detector is activated.
To turn on the external detector playback message:
1.
2.

Navigate to External Detector Playback Message.
Change the value of the playback setting. Your choices are:
• OFF - The external input will not trigger a message in “Original
Mode”.
• <001>through<016> - Selecting a message number means
the corresponding message will play when the external detector
is activated, in “Original Mode”.

Note:
The external inputs previously used for mode selection and external message
trigger now have a dual purpose. In “Original Mode”, they can still be used
for their original purpose. The input can also be set to an ALERT message
number and will trigger the Alert Message playback when activated.
Greeter Revision
The hardware revision of the Greeter Module is listed.

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Operating Instructions

Appendix: Greeter Module

V2 Greeter Modules require XT-1 base station software version 3.00 or later to
function properly.
V3 Greeter Modules require XT-1 base station software version 4.00 or later to
function properly.
Alert & Reminder Message Properties
The Alert & Reminder Message Properties menu is a collection of settings
affecting the message types ALERT and REMINDER.
1.
2.

Enter the greeter configuration menu.
Select 6 Alert & Reminder Message Properties.

:ALERT & REMINDER MESSAGE PROPERTIES:
Msg.>011< [Reminder 1 ] [REMINDER]
Priority: Delay:<00:00> Count:< 1>
Repeat:<00:01:00>
Monitor:
3.

Using the , , ⊳,  and Enter keys, select a message number and
configure the settings. Your choices are:
• Priority
•  - means the message will enter a queue if the
scheduled play time occurs during an active order. The
message will play when the current vehicle departs or the
call is dropped by the order taker.
•  - means the message will be skipped and not play if
the scheduled play time occurs during an active order.
•

Delay

•

 - Upon the start of a new day part, the playback

of the first message will be delayed by this setting,
entered in minutes and seconds. If the delay places the
message start time into an active order, the message is
skipped or placed into queue. If the delay places the
message outside an active daypart, the message is
skipped.
•

Count

•

 - Count is the number of the times the message is

scheduled to be played during the current active daypart.
•

Repeat
 - The repeat time, entered in

hours:minutes:seconds, is the amount of time elapsed
before the next scheduled message plays, with the elapsed
time starting when the previous message finishes
•

Monitor
•  - The selected message is not played to the grill

monitor speaker.
•

 - The selected message is played to the grill

monitor speaker, if one is installed.

Alert Message External Trigger Inputs
Perform the following procedure to select the function for each of four
external inputs:

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

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Appendix: Greeter Module

1.
2.

Enter the greeter configuration menu.
Select 7 Alert Message External Trigger Inputs.

:ALERT MESSAGE EXTERNAL TRIGGER INPUTS:
‘SPLIT/CROSS’Input Pin=>Original Mode<
‘ORDER TAKING’Input Pin=>Original Mode<
‘DAY/NIGHT’Input Pin=>Original Mode<
:ALERT MESSAGE EXTERNAL TRIGGER INPUTS:
‘EXT_MSG’ Input Pin=>Original Mode<
NOTE: In Original Mode, This Input Will
Ignore ALL Daypart Settings.
3.

Change the value of each input setting. Your choices are:
• Original Mode - The Greeter Message Properties setting
determines if the EXT_MSG input plays a message.
•  - Selecting a message name means the
corresponding message will play when the selected external
input is activated. Message choices include all messages of Type
ALERT.

Message Names
Perform the following procedure to customize the message names. The names
can also be edited from the “Record Message” menu:
1.
2.

Enter the greeter configuration menu.
Select 8 Message Names.

:MESSAGE NAMES:
001:>Breakfast 1 < ▐ 002:<------------>
003: ▐ 004:<------------>
005: ▐ 006:<------------>
:MESSAGE NAMES:

007:>Lunch 2
< ▐ 008:<------------>
009: ▐ 010:<------------>
011: ▐ 012:
:MESSAGE NAMES:
013:>Reminder 3 < ▐ 014: ▐ 016:
>

Using the , , ⊳,  and Enter keys, select a message name use the
keypad to enter each character. Advance to the next character in the
name using the  key.

Dual Lane Systems – Lane 2
In a dual lane system, the headsets are programmed to the Lane 1 base station,
so settings pertaining to headsets are absent from the Lane 2 base station.
The following menu choices are available.

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Operating Instructions

Appendix: Greeter Module

a)
b)
c)
d)

e)

Message Activation
Record Messages
Message Daypart Definitions
Greeter Message Properties
Message Names

All menus are the same, with the exception of Greeter Message Properties,
adding the Tandem Pull Forward message setting.

:GREETER MESSAGE PROPERTIES:

External Detector Playback Message>OFF<
Tandem Pull Ahead Playback Message>OFF<
Greeter Revision <03>
Tandem Pull Ahead Playback Message
You can assign a custom message to be played to customers at the Lane 2 order
point when the Lane 1 order point is available to pull forward. The custom
message must be recorded as Type FORWARD.
To select which pull ahead playback message is chosen:
1.
2.

Navigate to Tandem Pull Ahead Playback Message.
Change the value of the playback setting. Your choices are:
• OFF - The factory provided “Pull Forward” message is used.
• ON - The custom recorded FORWARD message is used.

Greeter Setup (For Systems with V2, V3, or V4 Base Station software)
Refer to Manual Version 1.6 for instruction on operating the Greeter Module
with Base Station software V2, V3, or V4.

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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Appendix: Greeter Module

Greeter Setup (System Defaults)

Daypart #
1
2
3
4
5
6
7
8
9
10
11
12

Messaging Dayparts
Name
Start Time
Breakfast
06:00
Morning
10:00
Lunch
11:00
Afternoon
14:00
Dinner
17:00
Evening
19:00
Night 1
22:00
Night 2
00:00
Overnight
02:00
24 Hours
00:00
Daypart 11
00:00
Daypart 12
00:00

Msg #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

Message Assignments
Name
Type
Breakfast 1
GREETER
-----------GREETER
Breakfast 2
GREETER
-----------GREETER
Lunch 1
GREETER
-----------GREETER
Lunch 2
GREETER
-----------GREETER
Dinner 1
GREETER
-----------GREETER
Reminder 1
REMINDER
Reminder 2
REMINDER
Reminder 3
REMINDER
Reminder 4
REMINDER
Cooler Open
ALERT
Door Open
ALERT

Msg #
11
12
13
14
15
16

Name
Reminder 1
Reminder 2
Reminder 3
Reminder 4
Cooler Open
Door Open

November 6 2014 – Revision 2.1
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End Time
10:00
11:00
14:00
17:00
19:00
22:00
24:00
02:00
06:00
24:00
00:00
00:00

Dayparts

Alert & Reminder Properties
Type
Priority Delay
REMINDER
Y
0:00
REMINDER
Y
0:00
REMINDER
Y
0:00
REMINDER
Y
0:00
ALERT
N
0:00
ALERT
N
0:00

Count
1
1
1
1
1
1

Repeat Monitor
0:01:00
OFF
0:01:00
OFF
0:01:00
OFF
0:01:00
OFF
0:01:00
OFF
0:01:00
OFF

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Appendix: Greeter Module

Greeter Setup (Customer Settings)
Daypart #
1
2
3
4
5
6
7
8
9
10
11
12

Msg #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

Msg #

Name

Messaging Dayparts
Name
Start Time

End Time

Message Assignments
Name
Type

Dayparts

Alert & Reminder Properties
Type
Priority Delay
REMINDER
Y
0:00
REMINDER
Y
0:00
REMINDER
Y
0:00
REMINDER
Y
0:00
ALERT
N
0:00
ALERT
N
0:00
ALERT
N
0:00

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Count
1
1
1
1
1
1
1

Repeat
0:01:00
0:01:00
0:01:00
0:01:00
0:01:00
0:01:00
0:01:00

Monitor
ON/OFF
ON/OFF
ON/OFF
ON/OFF
ON/OFF
ON/OFF
ON/OFF

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Appendix: Greeter Module

Greeter Setup (Example Settings)
Message Assignments
Msg #
Name
Type
Daily Promo
GREETER
1
2
-----------GREETER
3
Store Closed
CLOSED
4
-----------CLOSED
Travel Path
REMINDER
11
Hand Washing
REMINDER
12
16
Back Door Open
ALERT

Msg #
11
12
16

Name
Travel Path
Hand Wash
Door Open

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Dayparts
10
10

10
10
10

Alert & Reminder Properties
Type
Priority Delay
REMINDER
Y
0:00
REMINDER
Y
0:00
ALERT
N
0:00

Count
1
1
1

Repeat
0:30:00
1:00:00
0:01:00

Monitor
ON/OFF
ON/OFF
ON/OFF

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Index

Index
Acoustic echo .................................................. 20
Acoustic echo cancelling ................................. 20
Adding headsets .............................................. 18
Adjustment Slide ....................................... 34, 40
AL (automatic latching) .................................. 45
Alert tone, none ............................................... 57
Alternating, greeter .................. 66, 67, 68, 69, 70
Always On (mode) .......................................... 45
Audio mode ..................................................... 21
Automatic standby modes ............................... 45
backup intercom .............................................. 29
Base station setup ............................................ 44
Battery ....................................................... 38, 42
general information ............................... 51, 54
low ......................................................... 50, 53
short life....................................................... 59
Battery Release ................................................ 40
Boot ................................................................. 29
Caution definition .............................................. 7
Change Battery Now
Heard on headset ................................... 39, 43
Charge battery ........................................... 50, 53
Charger
no lights or not working .............................. 59
Charger, battery ......................................... 49, 52
Configuration................................................... 13
Contacts, battery ........................................ 50, 52
Create templates .............................................. 29
Cross lane mode .............................................. 47
Crossing, lane .................................................. 23
cut out (headset) .............................................. 58
Date ................................................................. 20
Dead battery .................................................... 59
Delay time, greeting .................................. 66, 70
Dimensions ...................................................... 61
Display
buttons ......................................................... 12
navigating .................................................... 11

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

Disposal, battery.........................................51, 53
Ear cup .......................................................37, 41
Ear pad .................................................48, 49, 52
Echo .................................................................20
Enter (Select) button ........................................13
Ethernet port .....................................................13
Factory settings ................................................29
FCC information ................................................8
Feedback ..........................................................58
Fitting (headset) .........................................37, 41
Full duplex
definition ......................................................21
Global settings..................................................20
Green light, charger....................................53, 59
Greeter
setup .................................................62, 70, 71
tone ...............................................................67
Greeter messages..............................................17
Half duplex
definition ......................................................21
Hands free
not working ..................................................58
Headband pad ...................................................52
Headset
auditory messages ..................................39, 43
cleaning ..................................................39, 43
cuts out .........................................................58
goes into standby ..........................................57
registering.....................................................18
Headsets .....................................................31, 39
Holiday scheduling...........................................26
IC information ....................................................8
Inbound listen ...................................................16
Inbound microphone
noise reduction level ....................................19
volume ..........................................................15
Indicator LED ..........................................34, 40
Input Power ......................................................61
Installation settings.....................................28, 29
Intended use .......................................................7
Lane 1 or Lane 2
heard on headset .....................................39, 43
Lane crossing ...................................................23
Lane mode ........................................................46
Language
prompts.........................................................20

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Listen modes.................................................... 45
Listing headsets ............................................... 19
Load templates ................................................ 29
Low battery................................................ 50, 53
Maintenance .................................................... 48
ML (manual latching) ...................................... 45
Mode
audio ............................................................ 21
cross lane ..................................................... 47
lane .............................................................. 46
order taking............................................ 25, 44
run................................................................ 44
service.......................................................... 11
split lane ...................................................... 46
talking .......................................................... 45
volume ......................................................... 47
Mode (Exit) button .......................................... 13
Monitor volume ............................................... 16
Night volume ................................................... 17
No alert tone .................................................... 57
No communication .......................................... 57
Noise reduction................................................ 19
Noise reduction level ....................................... 19
On/Off (headsets) ............................................ 40
Once each, greeter ............................... 66, 67, 70
Operation ......................................................... 31
Order point modes ........................................... 45
Order taking mode ..................................... 25, 44
Out of Range ............................................. 39, 43
Outbound greeter message volume.................. 15
Outbound talk .................................................. 16
volume ......................................................... 15
Outside (mode) ................................................ 45
page (headset)
monitor mode ........................................ 34, 40
Page (headset) .......................................... 34, 40
Page channel .................................................... 21
Page messages ................................................. 17
Paging
definition ..................................................... 17
Paging problem................................................ 58
Passcodes ......................................................... 27
Play greeter message ..................... 63, 64, 65, 69
Playback mode, changing ................................ 66
Product Overview .............................................. 7
Prompt
language....................................................... 22
pull ahead .................................................... 22
store closed .................................................. 22

PTT (Push to talk) ................. See Talking modes
Pull ahead prompt ........................................... 22
Reboot ............................................................. 29
Registering headsets ........................................ 18
Regular site schedule....................................... 26
Removing headsets.......................................... 19
Restaurant closed message .............................. 67
Revision levels ................................................ 29
Rotate ear cup.............................................37, 41
Run mode ........................................................ 44
Safety rules ........................................................ 7
Schedule .......................................................... 26
Select greeter messsage ........................65, 68, 69
Self monitoring...........................................19, 27
Service (Shift) button ...................................... 13
Site information............................................... 27
Site scheduling ................................................ 26
Specifications .................................................. 61
Split lane mode................................................ 46
Storage, battery ..........................................50, 52
Store closed prompt......................................... 22
System date and time ...................................... 20
T1 and T2 ..................................................34, 40
Talk
modes .......................................................... 45
Talk Buttons .............................................34, 40
Talking modes ................................................. 45
Templates ........................................................ 29
Time ................................................................ 20
Transducer Mode .................................23, 24, 25
Troubleshooting .............................................. 55
Two base systems ............................................ 21
User passcode .................................................. 27
Vehicle
alert volume................................................. 15
approach ...................................................... 17
detector modes ............................................ 45
present ......................................................... 16
Volume ............................................................ 15
headset ....................................................34, 40
inbound microphone.................................... 15
mode ............................................................ 47
monitor ........................................................ 16
night ............................................................ 17
outbound greeter message ........................... 15
outbound talk............................................... 15
vehicle alert ................................................. 15
Warning definition ............................................ 7

Index

Warranty, Limited Remedy, and Disclaimer: 3M warrants that its intercom products will be free from defects in material and
manufacture for the period indicated in product literature from the date of shipment to purchaser by 3M or its authorized dealer. 3M
MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. If the 3M intercom product does not conform to this warranty, the sole and
exclusive remedy is, at 3M’s option, repair or replacement of the 3M product or refund of the purchase price. This warranty does not
cover: (1) the cost of shipping products to or from 3M for repair, (2) repair or replacement of existing cable or wiring, (3) product
failure caused by misuse, abuse, improper installation, or unapproved modifications, or (4) intercom products that are installed or
serviced by a non-3M authorized party. To obtain warranty service, please contact your authorized 3M dealer or 3M Building &
Commercial Services Division, 3M Center, Building 500-01-01, St. Paul, Minnesota 55144-1000.
Limitation of Liability: Except where prohibited by law, 3M will not be liable for any loss or damage arising from its intercom
products, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted.

Commercial Solutions Division
St. Paul, MN 55144-1000
1-800-328-0033

3M, Thinsulate, Tufcote and ScotchBrite are trademarks of 3M.
Used under license in Canada.
© 3M 2014. All rights reserved.

www.3M.com/GULYHWKUX

78-8134-0496-5 Rev. 

3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions

November 6 2014 – Revision 2.1
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