ACR Electronics ACR-PLB-300 Personal Locator Beacon User Manual Y1 03 0215 T3

ACR Electronics, Inc. Personal Locator Beacon Y1 03 0215 T3

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ACR PLB 300 User Manual

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Y1-03-0215 Rev T1 0 Product Support ManualResQFix™ 406 GPS Personal Locator Beacon Product No. 2897 PLB-300Y1-03-0215Rev. T3Personal Locator BeaconFCC PendingACR Electronics, Inc.5757 Ravenswood RoadFort Lauderdale, Fl 33312Tel : +1(954) 981-3333Fax: +1 (954) 983-5087www.acrelectronics.comEmail: Info@acrelectronics.com

Y1-03-0215 Rev T3 i * * * WARNING * * * THIS TRANSMITTER IS AUTHORIZED FOR USE ONLY DURING SITUATIONS OF GRAVE AND IMMINENT DANGER * * * DELIBERATE MISUSE MAY INCUR A SEVERE PENALTY * * * For proper use refer to section 2 – Responsible Use PLEASE READ ALL INSTRUCTIONS BEFORE PERFORMING ANY OF THE TESTS. FOREWORD Congratulations and thank you for purchasing the ACR ResQFix™ 406 GPS Personal Locator Beacon. The combination of superior design, high quality raw materials and quality controlled manufacturing produce a product that will perform for years to come. The Test Facility at ACR can reproduce some of the harshest environmental conditions known to man. This assures that the life saving devices can stand up to the rigors found in any environment on earth. With proper care and maintenance, your PLB will be in service for years. ACR is proud to be certified to the ISO 9001:2000, the International Standard for Quality. This manual provides operation and maintenance instructions for the ResQFix™ 406 GPS PLB, hereinafter referred to as the PLB or Beacon. This manual also describes the characteristics and details of the PLB System. TABLE OF CONTENTS SECTION 1 - REGISTRATION OF 406 MHZ PLBs.............................................................................................................. 1 1.1 REGISTRATION IMPORTANCE........................................................................................................................................... 1 1.2 WHERE TO REGISTER ..................................................................................................................................................... 1 1.3 REGISTRATION IN THE UNITED STATES ............................................................................................................................ 1 1.4 REGISTRATION IN CANADA .............................................................................................................................................. 1 1.5 REGISTRATION OUTSIDE OF THE UNITED STATES............................................................................................................. 1 1.6 CHANGE OF OWNERSHIP OR CONTACT INFORMATION ........................................................................................................ 2 1.7 LOST OR STOLEN PLB’S................................................................................................................................................. 2 SECTION 2 – RESPONSIBLE USE...................................................................................................................................... 2 2.1 PREVENTING FALSE ALARMS .......................................................................................................................................... 2 SECTION 3 – OPERATION................................................................................................................................................... 3 3.1 ACTIVATION.................................................................................................................................................................... 3 3.2 ACTIVATION WITH GPS................................................................................................................................................... 4 3.3 GPS RECEIVER ORIENTATION ........................................................................................................................................ 4 3.4 406/121.5 ANTENNA POSITION ....................................................................................................................................... 4 3.5 DEACTIVATION ............................................................................................................................................................... 4 3.6 SELF TEST ..................................................................................................................................................................... 4 3.7 BATTERY WITNESS SEAL LIFE......................................................................................................................................... 4 3.8 GPS TESTING................................................................................................................................................................ 5 SECTION 4 – PLB ATTACHMENT CLIPS............................................................................................................................ 5 SECTION 5 - CARE AND MAINTENANCE........................................................................................................................... 6 5.1 BATTERY REPLACEMENT ................................................................................................................................................ 6 SECTION 6 - THE SEARCH AND RESCUE SYSTEM......................................................................................................... 6 6.1 GENERAL OVERVIEW ...................................................................................................................................................... 6 6.2 SATELLITE DETECTION.................................................................................................................................................... 6 6.3 GLOBAL POSITIONING SYSTEM (GPS)............................................................................................................................. 7 SECTION 7 – AUTHORIZATIONS........................................................................................................................................ 7 7.1 CHARACTERISTICS ......................................................................................................................................................... 7 SECTION 8 - TECHNICAL DATA - RESQFIX™ 406............................................................................................................ 8 8.1 APPLICABLE DOCUMENTS ............................................................................................................................................... 8 8.2 SPECIFICATIONS............................................................................................................................................................. 8 SECTION 9 – FREQUENTLY ASKED QUESTIONS............................................................................................................ 9 SECTION 10 – LIMITED WARRANTY................................................................................................................................ 10 SECTION 11 – CUSTOMER SUPPORT INFORMATION .................................................................................................. 10

Y1-03-0215 Rev T3 1SECTION 1 - REGISTRATION OF 406 MHZ PLBs 1.1 Registration Importance It is mandatory that the owner of this 406 MHz PLB registers it with the National Authorities*. All 406 MHz PLBs transmit a Unique Identifier Number (UIN) when activated. This UIN is programmed in the PLB based on the country in which the PLB was purchased. Registration provides the Search and Rescue (SAR) forces with emergency contact information, and will speed the launch of a rescue operation. The National Authorities use the information to verify if an actual emergency exists. Valuable Search and Rescue resources are wasted every year responding to false alarms. For PLBs that are not registered, SAR authorities will not know who you are, or who to contact regarding additional information of your current situation. This could delay the launch of a rescue operation. *A National Authority is the governmental body that is responsible for PLB Registration Database administration for the country for which the PLB is programmed. 1.2 Where to register The owner of a 406 MHz PLB should register it with the National Authority of which the PLB was programmed, (typically the country where purchased), regardless of where you use your PLB. Each PLB is programmed with a UIN for the country where the unit is shipped, and will only be accepted for registration in that country. To verify the country for which a PLB is programmed, see the label with the UIN on the back of the unit. Units that do not have a country specified on the UIN label are programmed for the United States. For a list of the national authorities in your area, please refer to: http://www.cospas-sarsat.com/Management/listOfParticipants.htm 1.3 Registration in the United States It is the Owner’s responsibility and is required by law to Register 406 MHz PLBs that are programmed for and purchased in the United States. The National Authority that accepts registrations in the United States is the National Oceanic and Atmospheric Administration (NOAA). The owner should complete the enclosed registration form (Do not confuse this with the ACR Electronics Warranty Card) and mail it with the pre-addressed; postage paid envelope to: SARSAT Beacon Registration, E/SP3, RM 3320, FB-4 NOAA/NESDIS 4 5200 Auth Rd. Suitland, MD 20746-4304 PLB registration is also available online at: www.beaconregistration.noaa.gov The information provided on the Registration Form is used only for rescue purposes. The Registration Form should be filled out and mailed immediately. Registration can be expedited by faxing the registration form or by completing the form online in the event the PLB is to be placed in immediate use. Typically, registration forms will be entered in the 406 MHz PLB Registration Database within 48 hours of receipt. A confirmation letter, a copy of the actual registration and a proof-of-registration decal will be mailed to you within two weeks. When you receive these documents, please check the information carefully and affix the decal to your PLB in the area marked “Beacon Decal here”. If you do not receive confirmation, contact NOAA for additional information at: +1-888-212-7283. 1.4 Registration in Canada The National Authority in Canada is the NSS (National Search & Rescue Secretariat). Canadian residents can register online at http://beacons.nss.gc.ca/ For more information please contact the NSS at (613) 966-1504 or (800) 727-9414. National Search and Rescue Secretariat 400-275 Slater Street Ottawa, Ontario K1A 0K2 1.5 Registration Outside the United States In countries other than the United States, 406 MHz PLBs are registered with that country’s National Authority at the time of Purchase. The Sales agent should assist in filling out the forms and sending to that country’s National Authority. To verify that the unit is properly programmed for that country, view the UIN label on the side of the unit. In the event that the PLB is not programmed for the country in which it has been purchased, the sales agent, (if properly equipped) can reprogram the unit for that country.

2 Y1-03-0215 Rev. T3 1.6 Change of ownership or contact information It is the owner’s responsibility to advise the National Authority of any change in the information on the registration form. If the current owner of the PLB is transferring the PLB to a new owner, the current owner is required to inform the National Authority by Letter, Fax or telephone, of the name and address of the new owner. The new owner of the PLB is required to provide the National Authority with all of the information requested on the Registration form. This obligation transfers to all subsequent owners. Registration forms are available from NOAA by calling +1(888) 212-7283 or visit our website at: www.acrelectronics.com. 1.7 Lost or stolen PLB’s Inform NOAA immediately at 1-888-212-SAVE (7283), or your national authority, that your beacon has been lost or stolen. They will update your beacon registration information with the appropriate information. Things That You Need To Do if your beacon was stolen: • Report to your local police department that the PLB has been stolen. • Contact NOAA at 1-888-212-SAVE (7283), or your national authority, with the following information so your PLB registration information can be updated with the appropriate remarks: Police Department Name Police Phone Number Police Case Number If your PLB were to activate, the information you provide will be forwarded to the appropriate Search and Rescue Authorities who will ensure that your PLB gets back to you. And, if someone attempts to register a PLB reported as stolen, NOAA or your national authority will notify the appropriate Police Department. Visit the COSPAS-SARSAT website for more detailed information: www.cospas-sarsat.org SECTION 2 – RESPONSIBLE USE The ResQFix™ 406 GPS PLB is a satellite signaling device of last resort, for use when all other means of self-rescue have been exhausted; where the situation is grave and imminent and the loss of life, limb, eyesight or valuable property will occur if assistance is not received. Deliberate misuse may incur a severe penalty. 2.1 Preventing False Alarms Ensure that your PLB is registered with NOAA or your national authority. This does nothing to reduce false alarm rates, but does have a dramatic effect on the impact of a false alarm. If the PLB is properly registered, the situation will be resolved with a phone call. It will also help speed rescue in an actual distress. Use care when leaving your PLB and with whom you leave it. Ensure that they are aware of the device and know the ramifications of causing a false alarm. Many false alarms are generated by curious individuals. Maintain your PLB. Ensure that the batteries are within their expiration date and that all manufacturer recommendations are followed. The COSPAS-SARSAT satellites are very good at detecting emergency PLBs. An activation of a 406 MHz PLB for just a few seconds will usually be detected. After a few minutes, it will usually be detected and located. This is good if you're in distress, but if you're not, you just generated a false alarm. Should there be an inadvertent activation or false alarm, it must be reported to the nearest search and rescue authorities. The information that should be reported includes the PLB Unique Identifier Number (UIN), Date, Time, duration and cause of activation, as well as location of PLB at the time of activation. Outside the United States contact your National Authority. To report false alarms in the United States contact any of the following: Atlantic Ocean / Gulf of Mexico - USCG Atlantic Area Command Center Tel: (757) 398-6390 Pacific Ocean Area - USCG Atlantic Area Command Center Tel: (510) 437-3700 USCG HQ Command Center (From any location) Tel: (800) 323-7233 NOAA (National Oceanic and Atmospheric Administration) Tel: 1-888-212-SAVE (7283)

3 Y1-03-0215 Rev. T3 SECTION 3 – OPERATION The ResQFix™ 406 GPS PLB models are designed to be manually deployed and activated. It is only to be activated when all other means of self-rescue have been exhausted. Activation of a properly registered PLB tells Search and Rescue who you are, where you are, and that you are facing a life threatening situation. 3.1 Activation To activate your PLB in an emergency situation, unfasten the antenna from the case and move it into the upright position (See Figure 2). Depress the ON button 1 full second. Your PLB is now activated. While transmitting your emergency signal, the red LED will flash once every 2 seconds alerting you that your PLB is transmitting. Figure 2 - Activation e c d Figure 1 - Key Pad Functions Activation pictogram 406 MHz Programming Interface 406 MHz with GPS ON/OFF Button Test Button

5 Y1-03-0215 Rev. T3 3.8 GPS Testing This test is NOT required as 100% of all GPS receivers that leave ACR have been tested to ensure they perform perfectly. However, if you would like to ensure your GPS receiver is working properly, please follow these instructions very closely. Warning: To conserve battery power the following test should not be performed more than once during the five-year life of the battery pack! Note: The GPS receiver is located under the bottom front portion of the case. It is imperative that this location not be obstructed during self test or activation to ensure that the GPS receiver is acquiring your latitude and longitude position. This test must be performed outside with a clear view of the sky. The PLB must remain under observation in order to witness the results of the test. When the test button is pressed for greater than 5 seconds the green LED will flash indicating that the GPS has been turned ON and a live test of the internal GPS receiver has begun. The GPS will remain ON until LAT/LON position coordinates have been obtained or until 10 minutes has elapsed. If good location data has been obtained, the GPS will be turned OFF and the green LED will light for at least 3 seconds along with a long beep. This LAT/LON data is not saved for use when the PLB is turned ON. The green LED is proof that the GPS is functioning properly and that the PLB is in a location or environment where it can receive the necessary signals from satellites. If the GPS does not acquire good navigation data, the GPS will turn OFF after 10 minutes and a RED LED will light for 3 seconds along with a long beep. GPS Test Sequences (max. 10 minutes) GPS Test Guide and BEEP (Start of test) Long BEEP Successful Acquired GPS Data and BEEP (Start of test) Long BEEP GPS data was not successfully acquired SECTION 4 – PLB ATTACHMENT CLIPS The ResQFix™ comes standard with an attachment clip. To install the clip, simply align the bottom tabs on the clip with the insert holes located on the bottom of the PLB. Snap the clip in place by pressing the top of the clip so that the two top tabs engage in the two insert holes on the top of the PLB (See figure 3). The ResQFix™ clip has been designed to accommodate your extreme adventures. You can secure your PLB directly to backpack webbing straps, life jackets or belts to ensure the PLB is close at hand. ACR recommends that you secure your PLB someplace that is easily accessible in case of an emergency for rapid activation. Ensure the PLB is secured firmly and is protected before heading out to avoid damage or loss. Note: ACR recommends that once you have clipped your PLB in place that you also anchor the PLB with the lanyard to your life jacket, backpack, etc. to ensure the unit will not be lost if it should break out of the clip. Figure 3- PLB Clip c d

6 Y1-03-0215 Rev. T3 SECTION 5 - CARE AND MAINTENANCE Carefully inspect the PLB case and gasket for any visible cracks or damage. Cracks may admit moisture, which could cause a malfunction. In the event of any cracking or structural damage, the PLB should be immediately sent to ACR for evaluation and repairs, (1-800-432-0227). Do Not clean your PLB with household cleaners and materials such as gasoline, benzene, bleach, sanitizers, soaps, etc., simply wipe your PLB down with a damp cloth until clean. 5.1 Battery Replacement Power is provided by self contained long life batteries with a five-year recommended replacement cycle. See Factory Authorized Service Center for replacement. The batteries (P/N 1100) must be replaced by the date indicated on the PLB. At each inspection, check the time remaining until replacement is required. Batteries should be replaced if the PLB has been activated for any use other than the self test. Batteries should be replaced at an Authorized Battery Replacement Center. Services include: replacement of battery packs and disposal of expired lithium batteries, gasket and O-ring examination and replacement if necessary, lubricated gaskets and O-ring, air pressure test to ensure water tight integrity, and a full electronics diagnostic check. NOTE: This unit is a life saving device and all repairs and replacements need to be made by ACR or an ACR authorized battery replacement center to ensure the beacon will perform properly when called upon. For the nearest location of an ACR authorized service center, call 1-800-432-0227 (toll free) or visit our website at www.acrelectronics.com SECTION 6 - THE SEARCH AND RESCUE SYSTEM 6.1 General Overview The PLB provides distress message on 406 MHz to satellites of the COSPAS-SARSAT network and to the GEOSAR network that includes GPS latitude and longitude coordinates when GPS data is present. The message transmitted is unique for each PLB, which provides identification of the transmitter through computer access of registration files maintained by the National Oceanic and Atmospheric Administration or other National Authority. Remember, if your PLB is not registered, Search and Rescue (SAR) Authorities do not know who you are, or how to contact anyone who might know anything about your situation (Refer to section 1). Once the signal (406 MHz) is relayed through the LEOSAR and/or GEOSAR network, SAR forces determine who is closest, and then track the signal using the 121.5 MHz homing frequency for intermediate and short-range location. 6.2 Satellite Detection The PLB transmits to the satellite portion of the COSPAS-SARSAT System. COSPAS-SARSAT is an international system that uses Russian Federation and United States low altitude, near-polar orbiting satellites (LEOSAR) that assist in detecting and locating activated 121.5/243 MHz beacons and 406 MHz Satellite beacons. COSPAS and SARSAT satellites receive distress signals from PLBs transmitting on the frequency of 406 MHz. The COSPAS-SARSAT 406 MHz beacon signal consists of a transmission of non-modulated carriers followed by a digital message format that provides identification data. The 406 MHz system uses Satellite-borne equipment to measure and store the Doppler-shifted frequency along with the beacons digital data message and time of measurement. This information is transmitted in real time to an earth station called the Local User Terminal (LUT), which may be within the view of the satellite, as well as being stored for later transmission to other LUTs. The LUT processes the Doppler-shifted signal from the LEOSAR and determines the location of the beacon; then the LUT relays the position of the distress to a Mission Control Center (MCC) where the distress alert and location information is immediately forwarded to an appropriate Rescue Coordination Center (RCC). The RCC dispatches Search and Rescue (SAR) forces.

7 Y1-03-0215 Rev. T3 The addition of the GEOSAR Satellite system greatly improves the reaction time for a SAR event. This satellite system has no Doppler capabilities at 406 MHz, but will relay the distress alert to any of the LUT stations. When there is GPS data included in the distress message, SAR authorities instantly know your location to within 110 yards. This speeds up the reaction time by not having to wait for one of the LEOSAR satellite to pass overhead. Because most of the search and rescue forces presently are not equipped to home in on the 406 MHz Satellite PLB signal, homing must be accomplished at 121.5 MHz. 6.3 Global Positioning System (GPS) The GPS system is a satellite group that enables a GPS receiver to determine its exact position to within 30m anywhere on Earth. With a minimum of 24 GPS satellites orbiting the Earth at an altitude of approximately 11,000 miles they provide users with accurate information on position, velocity, and time anywhere in the world and in all weather conditions. The ResQFix™ PLB stores this data into its distress transmission allowing search and rescue forces to narrow the search into a very small area and thus minimize the resources required and dramatically increases the effectiveness of the overall operation. SECTION 7 – AUTHORIZATIONS The ResQFix™ 406 GPS PLB meets the requirements of Federal Communications Commission (FCC) Part 95 Subpart K, European R&TTE Directive. FCC Approval – Pending / R&TTE Approval – Pending / CE Mark - Pending 7.1 Characteristics The ResQFix™ is a battery operated Personal Locator Beacon. The PLB case, with its antenna, is waterproof, while semiconductor circuits are mounted within the case assembly which also contains the battery power supply. Keypads with “Test” and “ON / OFF” buttons are installed on the case, along with an internal beeper and three LED’s. The PLB contains a GPS receiver that will acquire your LAT/LON located under the bottom of the front case. Figure 4- Satellite coverage Figure 5- GEOSAR satellite orbits Figure 6- GPS satellite orbits

8 Y1-03-0215 Rev. T3 SECTION 8 - TECHNICAL DATA - ResQFix™ 406 8.1 Applicable Documents • COSPAS-SARSAT Document C/S T.001 & T.007 (spec for 406 MHz distress beacons) • FCC Part 95, Subpart K • ETSI 302152/1 version 2003 • RTCM Paper 76-2002/SC110-STD V1.1 June 19, 2002 (Recommended standards for 406 MHz Satellite PLB’s) • AS/NZS 4280.2:2003 Australia/New Zealand 406 MHz Satellite Distress Beacons – Part Z: PLB’s 8.2 Specifications 406 MHz Transmitter Frequency 406 MHz Frequency Stability ±2 parts per billion/100ms Output Power 5 watts Digital Message Format / Long message Serialized1 Message protocol Standard Location Duration 520 ms Rate 400 bps Encoding Biphase L Modulation ±1.1 radians peak 1PLB’s leave ACR with Serialized code but can be reprogrammed at a service center to other coded formats including country of registration. 121.5 MHz Transmitter Frequency 121.5 MHz Frequency Tolerance ±50 ppm Output Power 25 mW PEP Morse Code “P” ID Every 50 seconds (approximately) Modulation Type AM (3K20A3N) Sweep Range 400 to 1200 Hz Sweep Rate 3 Hz Duty Cycle 37.5% Morse P AM (2K00A2A) Antenna Frequency 406 & 121.500 MHz Polarization Vertical VSWR Less than 1.5/1 General/Environmental Battery Life Operating Class II 24 hours minimum @ -20°C to +55°C (-4°F to +131°F) Replacement Interval 5 years or after use in an emergency Batteries meet the UN Classification for Non-dangerous goods Size of PLB less Antenna 1.25 x 5.81 x 2.31 in (3.71 x 14.75 x 5.8 cm) Material High impact and UV resistant plastic Color Chartreuse Weight 11 oz (311 grams) Waterproof Exceeds RTCM Standards - Factory Tested to 10 meters at room temperature Buoyant (Category 1) This PLB will not float without Floatation Pouch*Temperature Range Operating Class II -20°C to +55°C (-4°F to +131°F) Storage Class II -40°C to +70°C (-40°F to +158°F) *This device is designed to operate on GROUND and ABOVE GROUND, it is not intended to operate while floating in water.

9 Y1-03-0215 Rev. T3 SECTION 9 – FREQUENTLY ASKED QUESTIONS Question: Why do I have to register my beacon? Answer: Registering your PLB is mandatory. Registration is free and should be continually maintained. When you register your beacon you are providing potential search and rescue personnel with valuable information that will expedite a rescue. If you should be in an emergency and activate your PLB, the MCC will pull up your registration information based on the satellite signal received from your beacon. With this information in hand, they will now know who the beacon belongs to, what type of trip you may be on, and who to contact to verify that this is an emergency. You can also add other valuable information to your registration like any medical conditions that you or someone accompanying you may have. In an emergency, every piece of information helps, take the time and properly register this beacon. Question: Is their a monthly fee for this service? Answer: No, once you own your PLB there are no hidden fees or monthly service charges. Question: Why does my PLB say give clear view to sky, will it work inside my house or car if need be? Answer: Your PLB will work indoors or in a car, but due to the shielding effect of your signal to the satellites this may increase the time it will take rescuers to locate your signal. By using the PLB this way you will not be able to download GPS data into your beacon. In order for the GPS receiver to work properly, it needs to be outdoors so that any GPS satellite signals can get to your beacon. In an emergency, try to get your beacon into an open clearing with a clear view of the sky so that your beacon can acquire GPS data and transmit this information to search and rescue personnel. This will decrease the time it takes for SAR forces to know exactly where you are. Question: Will my PLB work if I can not download any GPS data? Answer: Absolutely, the GPS receiver is an added bonus to get your rescue message sent faster. If for some reason you are unable to download GPS data, rest assured that the LEOSAR satellites will pin point your location using Doppler Shift. With each pass of a satellite, your position is recalculated and the search area is narrowed down. SAR forces will then home in on your location thanks to the 121.5 homing frequency. Question: How long does the PLB hold GPS data in memory? Answer: 4 hours. If new GPS data has not been downloaded, the ResQFix™ will return to default mode and utilize the LEOSAR satellites to obtain your position using Doppler shift. Question: Why can I only test my GPS once per battery life? Answer: All ACR beacons that have internal GPS receivers are extensively tested before they leave the factor, so rest assured that your GPS receiver will work properly. If you do feel the need to test your GPS receiver, you are consuming some of the PLB’s battery power. ACR recommends a one time test per battery life cycle because we want to make sure that in an emergency you have as much battery life as possible in case you are stranded in a remote location that takes search and rescue forces longer to get to. Question: Is it okay if I lend my PLB to a friend who is going on a trip? Answer: Of course, give a copy of this product support manual so your friend will properly know how to use this beacon in an emergency, along with the responsibilities that come along with owning one. Then you must register the beacon again with your friend’s information in case an emergency should arise. Once the PLB is returned to you, again, update your registration. Remember, registering your beacon is free, update your registration as much as you want.

Y1-03-0215 Rev. T3 10Questions: What should I do with my PLB when I am not using it? Answer: Simply stow it away in a safe location to prevent it from falsely being activated by children or curious friends. Questions: Will my PLB work underwater? Answer: The ResQFix™ was designed to operate on or above the ground, not from the water surface or underwater (submerged or partially submerged). Make all efforts to use the PLB on or above the ground or if you are in the water make all efforts to keep it above the water surface. SECTION 10 – LIMITED WARRANTY This product is warranted against factory defect in material and workmanship for a period of five years from date of purchase or receipt as a gift. During the warranty period ACR Electronics, Inc. will repair or, at its option, replace at no cost to you for labor, materials or return transportation, provided you obtain a Return Authorization from ACR Electronics, Inc., 5757 Ravenswood Road, Ft. Lauderdale, Fl. 33312-6645. To obtain a Return Authorization, call our Customer Service Department at (800) 432-0227. This warranty does not apply if the product has been damaged by accident or misuse, or as a result of service or modification performed by an unauthorized factory. Except as otherwise expressly stated in the previous paragraph, the COMPANY MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER MATTER WITH RESPECT TO THIS PRODUCT. The Company shall not be liable for, consequential or special damages. In order to place the warranty in effect, the accompanying registration card must be returned to ACR Electronics, Inc. within ten days of purchase. SECTION 11 – CUSTOMER SUPPORT INFORMATION For general product support information, returns or battery replacements, please contact ACR Customer Service: Email: customersupport@acrelectronics.com Tel: +(954) 981-3333 Fax: +(954) 983-5087 Address: Customer Service ACR Electronics, Inc. 5757 Ravenswood Road Fort Lauderdale, FL 33312 U.S.A. For a battery replacement center near you, please visit www.acrelectronics.com/brcloc/ How to return equipment to ACR for repairs or battery replacement 1. It does not matter why you want to return the equipment, visit www.acrelectronics.com or Contact ACR using Email, Fax or Telephone. (Detail above.) Explain why you want to return the equipment, give your contact information, your equipment and the cause of return. 2. Attach a label securely to the equipment. On the label mark clearly your name and address, your preferred contact details (email, fax, telephone). 3. Enclose with the equipment a letter confirming the reason for returning; give as much information as possible about the problem, as this will help us to improve the service to you. 4. Products that have been designed to generate emergency distress signals need to be properly packaged and secured to ensure that they do not accidentally activate during transit. Package the equipment securely. If possible, use the box in which the product was supplied. 6. Address the package to the address at the top of the page.