ADDVALUE INNOVATION ISAVISH100 Satellite Terminal, iSavi User Manual iSavi User Guide Beta version
ADDVALUE INNOVATION PTE LTD Satellite Terminal, iSavi iSavi User Guide Beta version
User Manual
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SAFETY INSTRUCTIONS
For safety and protection, please read the user guide before using the Satellite Terminal, iSavi
TM
Model: SH-100. In particular, do read this safety section carefully. Keep this safety information
where you can refer to it, if necessary.
The following general safety precautions must be observed during all phases of operation,
service and repair of this equipment. Failure to comply with these precautions or with specific
warnings elsewhere in this user guide violates safety standards of design, manufacture and
intended use of the equipment.
Addvalue Innovation Pte Ltd assumes no liability for the customer’s failure to comply with these
requirements.
Hazard Symbols
Avoid touching the metal plate of the Transceiver (bottom/rear) during continuous operation that
are marked with this symbol, otherwise it may result in injury.
Evitez de toucher la plaque métallique de l'émetteur-récepteur (bas / arrière) pendant le
fonctionnement continu qui sont marqués par ce symbole, sinon il peut causer des blessures.
“HOT”
Antenna Radiation Warning
During transmission the embedded antenna in the radiates high power levels of radio frequency
energy. This radiation is considered a health hazard to any personnel that come close to the
antenna.
It is important to maintain a distance of at least 1 metre between the transmitting antenna and
any personnel.
Service
Users should not attempt to access the interior of the transceiver. Only qualified personnel
authorized by its manufacturer may service the device. Failure to comply with this rule will result
in the warranty being void.
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Battery Safety
Use only Addvalue-supplied or approved AC adapters with the terminal and for recharging the
batteries.
The use of batteries that are not Addvalue-supplied or approved may pose increased safety risks.
Do not dispose of batteries in a fire, as they may explode.
Batteries may burn or explode if damaged.
Do not dismantle, open, bend or cut cells or batteries.
Do not attempt to modify or remanufacture the battery.
Do not immerse or expose the battery to water or other liquids.
In the event of a battery leak, avoid the contents coming into contact with the skin or the eyes. If
this does happen, flush the affected areas with water and seek medical help as appropriate.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
ATTENTION
IL Y A DANGER D’EXPLOSION S’IL Y A REMPLACEMENT INCORRECT DE LA BATTERIE,
REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MEME TYPE OU D’UN TYPE
ÉQUIVALENT RECOMMANDÉ PAR LE CONSTRUCTEUR.
METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS
DU FABRICANT.
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COPYRIGHT
© Copyright 2014 Addvalue Innovation Pte Ltd.
All rights reserved. This publication and its contents are proprietary to Addvalue Innovation Pte
Ltd. No part of this publication may be reproduced in any form or by any means without the
written permission of Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore
534158.
WARRANTY
Addvalue Innovation Pte Ltd has made every effort to ensure the correctness and completeness
of the material in this document. Addvalue Innovation Pte Ltd shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Addvalue
Innovation Pte Ltd makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
TRADEMARKS
All trademarks, marks, names, or product names referenced in this publication are the property of
their respective owners, and Addvalue Innovation Pte Ltd neither endorses nor otherwise
sponsors any such products or services referred to herein.
Wideye, the Wideye logo, iSavi and iSavi logo are either trademarks or registered trademarks of
Addvalue Technologies Ltd and/or its affiliates in Singapore and/or other countries.
Microsoft, Windows and Internet Explorer are registered trademarks of Microsoft Corporation in
the U.S.A. and/or other countries
INMARSAT is a trademark of the International Mobile Satellite Organization. The Inmarsat LOGO
and the trademark IsatHub are trademarks of Inmarsat (IP) Company Limited. All trademarks are
licensed to Inmarsat Limited.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries.
Android and Google Chrome are either trademarks or registered trademarks of Google Inc.
Macintosh, Mac OS, iPhone, iPad and Safari are trademarks or registered trademarks of Apple
Inc., registered in the U.S. and other countries.
Java is registered trademark of Oracle and/or its affiliates.
Firefox is registered trademark of Mozilla Foundation
All other company and product names may be the registered trademarks or trademarks of their
respective owners.
iSavi
TM
Model : SH-100 User’s Guide
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REGULATORY INFORMATION
Federal Communication Commission Notice
FCC Identifier: QO4-ISAVISH100
USE CONDITIONS:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference, and this device must accept any interference
received, including interference that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and
radiates radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
· Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION
This Device complies with FCC & IC radiation exposure limits set forth for an uncontrolled
environment. The Antenna used for this transmitter must be installed to provide a separation
distance of at least 1 metre from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
FCC CAUTION:
Any Changes or modifications not expressly approved by the manufacturer could void the user’s
authority, which is granted by FCC, to operate this Satellite Terminal, iSavi
TM
. Model: SH-100
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Industry Canada Statement:
IC Identifier: 5023B-SH100ISAVI
This device complies with Industry Canada license-exempt RSS-170 and RSS-GEN210
standard(s). Operations subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
IMPORTANT NOTE: Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This antenna used for this transmitter must be installed to provide a separation
distance of at least 1 metre from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
NOTE IMPORTANTE: l'exposition aux radiations
Cet appareil est conforme aux limites d'exposition aux rayonnements définies pour un
environnement non contrôlé. Cette antenne utilisée pour ce transmetteur doit être installé pour
fournir une distance de séparation d'au moins 100cm de toutes les personnes et ne doit pas être
co-localisées ou opérant en conjonction avec une autre antenne ou émetteur.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
built-in patch and maximum 8dBi gain (or lesser) approved for the transmitter by Industry
Canada. To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than
that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d'un type et d'un 8dBi gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée quivalente (p.i.r.e.) ne dépassepas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
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Declaration of Conformity:
Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158.
declares under our sole responsibility that the Product, brand name as Wideye and model:
SH-100 Satellite Terminal , iSavi to which this declaration relates, is in conformity with the
following standards and/or other normative documents:
ETSI EN 301 489-1, -17, -19, -20, ETSI EN 301 681, ETSI EN 300 328, EN 50385,
EN 50371, ITU-R M.1480, IEC 60950 – 1 AND EN 60950-1,
We hereby declare that all essential radio test suites have been carried out and that the above
named product is in conformity to all the essential requirements of Directive 1999/5/EC.
The Conformity Assessment procedure referred to Article 10 and detailed in Annex [III] or [IV] of
Directive 1999/5/EC has been followed with involvement of the following notified body(ies):
TIMCO ENGINEERING, INC., P.O BOX 370, NEW BERRY, FLORIDA 32669.
Identification mark: 1177 (Notified Body number)
The technical documentation relevant to the above equipment are held at:
· Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158.
· Signed by
Mr. Tan Khai Pang (Chief Technology Officer, July 17, 2014) and
Mr. Prabakar Kuttaniseeri (Manager-Quality Management, July 17, 2014).
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SAFETY INSTRUCTIONS .......................................................................................................................... 1
COPYRIGHT ................................................................................................................................................. 4
WARRANTY ................................................................................................................................................. 4
TRADEMARKS ............................................................................................................................................ 4
REGULATORY INFORMATION(TBC) ..................................................................................................... 5
1 INTRODUCTION .................................................................................................................................. 9
Key Features ........................................................................................................................................... 9
Configuration Interface ........................................................................................................................... 9
System Requirements ............................................................................................................................ 10
2 GETTING STARTED ......................................................................................................................... 11
Point the terminal and connect to the network ...................................................................................... 13
Accessing data and calls ....................................................................................................................... 15
3 NAVIGATING THE WEB CONSOLE ............................................................................................. 17
Menu Overview ..................................................................................................................................... 17
Status of Terminal ................................................................................................................................ 17
Data .......................................................................................................................................................... 19
Data Profile Setting ............................................................................................................................... 19
Firewall Protection Setting .................................................................................................................... 21
Access Rights Setting according to MAC address ................................................................................ 24
Telephony ............................................................................................................................................... 26
SIP Setting............................................................................................................................................. 26
SMS .......................................................................................................................................................... 27
Compose a new SMS ............................................................................................................................ 27
View Received SMS ............................................................................................................................. 28
View Sent SMS ..................................................................................................................................... 28
View Draft SMS .................................................................................................................................... 29
Settings ................................................................................................................................................... 30
Create Account for Web Console Access ............................................................................................. 30
Change SSID and Wi-Fi Password ....................................................................................................... 31
Configure SIM Security ........................................................................................................................ 33
Terminal Settings .................................................................................................................................. 34
Firmware Upgrade ................................................................................................................................ 35
Important Information and Log File ..................................................................................................... 36
Language ............................................................................................................................................... 36
Support .................................................................................................................................................. 36
4 TROUBLESHOOTING AND FAQ ................................................................................................... 37
5 CARE AND MAINTAINENCE .......................................................................................................... 42
Appendix A: Antenna Pointing LED Status Table ........................................................................... 43
Appendix B: Technical Specifications ............................................................................................... 47
Appendix C: IsatHub Coverage Map ................................................................................................... 49
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1 INTRODUCTION
Your iSavi
TM
satellite terminal is specially designed to be compact and easy to use with a
standby battery lifespan that is comparable to laptops and smart phones. Together with a
corresponding service package from Inmarsat, your iSavi
TM
can meet the data and voice
communications needs for the modern global business traveler, NGO field workers and many
more types of user.
K
Ke
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F
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at
tu
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• Built-in 802.11 b/g/n access point with 30 metre range (with built in Wi-Fi antenna).
• Data connectivity using Wi-Fi
• Voice connectivity using VoIP over Wi-Fi
• iSavi
TM
terminal management via web console or smart phone and tablet Control app
• Detachable rechargeable battery compartment with built-in charging circuit
• Single unit with integrated antenna (all-in-one)
• Easy antenna pointing (with audio tone and LED feedback )
• Lightweight, robust, reliable
• IP65 Compliant (dust tight and protected against water jets)
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The user may configure the iSavi
TM
terminal via three different configuration interfaces:
1) Web Console
2) Smart phone and tablet Control app*
3) Voice app* (VoIP configuration for voice calls)*
*Supplied separately- Search for IsatHub on your iOS or Android device (App Store or Google
Play).
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Network
Requirements
• IEEE 802.11b/g/n wireless clients
• Inmarsat iSatHub Micro-SIM card
Browser based Web
Console
Requirements
Smart devices or
personal
computer
with the following
operating systems:
• iOS or Android
TM,
• Windows®, Macintosh
®
, or Linux-based operating system
Recommended Browsers:
• Google Chrome
TM
• Safari
®
• Internet Explorer
®
• Firefox
®
Users have to ensure they have the latest version of Java
TM
installed where
necessary. Visit www.java.com to download the latest version.
IsatHub Control app
and
Voice app
Requirements
Smart phone or tablet:
iOS 6 or higher (minimum requirement: iPhone 4 / iPad 3 )
Android 4.1 or higher
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2 GETTING STARTED
Note: The antenna is embedded inside the transceiver.
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iSavi terminal control
Your iSavi
TM
can be controlled in 2 ways:
1. Web console: Any browser provides access to configure and operate the terminal. See
Section 3 NAVIGATING THE WEB CONSOLE.
2. IsatHub Control app: The application is designed for everyday administration of your iSavi
terminal including managing data usage and sharing the data connection with other
devices. It provides a more limited set of functionality than the web console functionality.
The app for smart phones and tablets is available from App Store or Google Play for iOS
or Android devices respectively.
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Make sure you place your iSavi
TM
outside with a clear view of the sky. Your iSavi
TM
needs be
pointed towards the sky in the correct direction to ensure connection to the Inmarsat satellite
network.
Turn on the terminal by pressing the Power Button for five seconds.
It takes around one to two minutes for your iSavi
TM
to power up and enter antenna pointing
mode.
There are three methods for antenna pointing:
1. LED visual pointing mode
2. Audio assisted pointing mode
3. Control app pointing assist
LED Visual Pointing Mode
By default, the antenna pointing is in LED Mode.
Note:
Once the network is available, all the four tilt and turn LEDs will turn off after one minute.
The LEDs of ‘Power’ button and ‘Exit Pointing Mode’ button may sometimes hard to see
under bright sunlight. Use the signal strength indicator in the Control app or web console in
bright environments.
If LEDs display any other pattern of illumination, please refer to Appendix A: Antenna
Pointing LED Status Table
For safety reasons, never stand closer than one metre in front of your iSavi
TM
terminal’s transceiver when it is connected to the network.
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Audio Assisted Pointing Mode
1. The terminal is in LED visual pointing mode by default. To switch into Audio assisted
pointing mode, press and hold ‘Exit Pointing Mode’ button for 5 seconds.
2. The four arrow LEDs will change into flashing green pattern when antenna pointing audio
mode is activated, refer Appendix A: Antenna Pointing LED Status Table.
3. The beeping sound indicates the signal strength. The frequency of the beeping will become
higher when the signal is stronger.
4. First, tilt the terminal up to 45 degrees from the horizontal.
5. Now turn the terminal slowly until the beeping frequency is maximized.
6. Finally, tilt the terminal up or down and fine tune the position onto further increase the
beeping frequency.
7. ‘Exit Pointing Mode’ button will turn to flashing green when the signal strength is good
enough for network registration.
8. Press the ‘Exit Pointing Mode’ button to exit antenna pointing mode and start network
registration.
9. Once the network is registered, all the four tilt and turn LEDs will turn off after one minute
and ‘Exit Pointing Mode’ button is green colour.
Note:
You can switch back to LED Visual Pointing Mode when the global beam is not acquired by
pressing the ‘Exit Pointing Mode” button for five seconds before registered to network.
You are recommended to use Appendix A: Antenna Pointing LED Status Table as a guideline.
Once the network is available, all the four tilt and turn LEDs will turn off after one minute.
The LEDs of ‘Power’ button and ‘Exit Pointing Mode’ button may sometimes hard to see under
bright sunlight.
Antenna Pointing using the IsatHub Control app
1. Before using this method, download the application from App Store or Google Play for iOS
or Android devices respectively. Data downloaded over the iSavi is chargeable, so use a
free data service to acquire these apps where possible.Refer to GETTING STARTED.
2. Open the Control app with smart phone or tablet.
3. Follow the on screen instructions and press ‘Pointing assist’ for specific help.
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When you first access data over the network, you may need to enter the APN username and
password supplied to you with your SIM card by your service provider. Please make sure you have
these available.
Refer to the Data Profile section for the setting if required.
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Refer to the section Status of Terminal.
Note:
Signal strength need to be at least 42dBHz and above for an acceptable service to commence.
You may check the signal strength and registration status using home page of web console or
the smart phone Control app.
If the signal strength level indicated in the web console is low under registered condition, you can
slowly adjust the terminal angle and monitor the signal strength displayed in web console.
Turn off the terminal by pressing the ‘Power’ button for five seconds.
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3 NAVIGATING THE WEB CONSOLE
Menu Overview
DATA TELEPHONY SMS SETTING
Data Profile
SIP Setting
Compose
Accounts
Terminal Settings
- Reboot Terminal
Firewall
Inbox
Wi-Fi
- Factory Reset
- Setup
- System Info - Firmware Upgrade
- Incoming Rule Sent
- Wireless Setting
- Outgoing Rule
- Security Setting Terminal Info
Drafts
- Information
Device Management
SIM Security
- Logs
-SIM PIN - Call Log
-Terminal to SIM
Language
Support
Status of Terminal
The Home page provides the status information of the terminal, pointing information and allows
a data connection to be established.
Navigate to Home page in order to check for the following status:
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Status Indicates registration and data connection status.
Signal Indicates terminal received signal strength.
GPS Indicates GPS information
Battery Indicates available capacity of the battery.
Temperature Indicates current operating temperature status.
Click “Activate Data Connection” or “Deactivate Data Connection” in order to activate or
deactivate data connection.
Note:
Signal strength must be 42 dB or above for the iSavi
TM
terminal to successfully connect or
register to the network. Signal strength can be improved by pointing more accurately.
If the signal strength level indicated in the web console is low under registered condition, you can
slowly adjust the terminal angle and monitor the signal strength displayed in web console.
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Data
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Navigate to Data > Data Profile in order to modify the connection type.
Connection profile defines the connection type. User can select from a list of profiles to be the
default primary profile and connection type.
Note: From a smart phone or tablet, the Control app will always use the connection profile
defined as default
You can create your customized primary profile.
Profile Name
Change the profile name as desired.
Access Point Name (APN)
By default, the APN from your SIM card will be selected.
Follow these steps to change the Access Point Name (APN):
i. Select User Defined.
ii. Enter the new APN in the field space provided (e.g. BGAN.INMARSAT.COM).
iii. Enter the username and password if required (these details have been supplied by your
service provider).
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IP Configuration
By default, a Dynamic IP Address is selected.
To use a Static IP Address:
i. Select Static IP Address and enter the IP Address in the space provided.
Limited Connection
You can control the data usage of the user by setup the limited connection time or volume.
Note:
The data connection will be automatically deactivated when the volume had reached the defined
limit.
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The firewall function is disabled by default and users need to navigate to the firewall setup page
to enable it.
Setup
Navigate to Data > Firewall > Setup to change the Firewall protection profile setup .
Follow these steps to change the profile setting.
i. Select profile name.
ii. Click Edit to modify the setting.
iii. By default, your iSavi
TM
accept all the incoming packets.
You can edit the profile name and define the rules to allow or reject incoming packets.
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iv. By default, your iSavi
TM
reject all the outgoing packets
You can enable the packet by select the rule name.
Note: The incoming and outgoing rules in the profiles are predefined in the general rules. If
you would like to add in new rule for specific profile, click Add and fill in the details.
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Incoming Rule
To define general incoming rule, navigate to Data > Firewall > Incoming Rule to add and define
up to 10 rules to allow or reject incoming packets.
Outgoing Rule
To define general outgoing rule, navigate to Data > Firewall > Outgoing Rule to add and define
up to 10 rules to allow or reject outgoing packets.
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Navigate to Data > Device Management to set the allowed MAC address and the access rights.
MAC address is a number that uniquely identifies any device connected to a network. Once the
device is connected to the terminal, the MAC address will be shown in the page.
From this page, you can also check the number of connected devices, their MAC addresses and
the data usage of the terminal.
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You can add a new MAC address by clicking Add or create a nickname for the existing MAC address by
clicking on the Edit button. Data usage of the device is available in the bottom of the page.
i. Define a nickname for the device.
ii. Key in the allowed MAC address (for newly added).
iii. Check if the MAC address belongs to the smart phone or tablet used to host the Control
app. Only one device is allowed to use the Control app each time.
iv. You can define access rights selecting the relevant permission options.
v. The settings are stored temporary and not available after terminal is rebooted. If you plan
to keep the same access rights settings, deselect Temporary entry so that the access
rights are still valid even after the terminal is rebooted.
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Telephony
S
SI
IP
P
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Navigate to Telephony > Call Setting > SIP setting> SIP Server to change the RTP Codec.
Note: SIP calls with the iSavi
TM
terminal require a special SIP client application on your smart
phone or tablet. The IsatHub Voice app is available from the App Store or Google Play.
SIP calls from a Windows or Macintosh PC are not supported. Use of any other SIP application
will not benefit from the voice connection to the Inmarsat network and may suffer technical issues
in congested areas.
Page 27 of 49
SMS
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Navigate to SMS > Compose to enter compose page.
i. Enter the recipient’s phone number in the Phone no. box. Type the message in the text editor
box.
ii. Click Append GPS to include the current GPS location in the SMS.
iii. Click Send to send the SMS
iv. To save an unsent SMS, click Save and the unsent SMS will save in Drafts.
v. Check the box if you wish to store a sent SMS into SIM card.
Note:
When sending an SMS with your iSavi
TM
terminal you should always enter the full international
phone number format for your recipient. This is true even if you are located in the same country
as the recipient when sending the message
.
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Navigate to SMS > Folders> Inbox to view received SMS.
Reply to an SMS from Inbox:
i. Select the SMS you plan to reply to by clicking the particular SMS by clicking the
ii. Click Reply.
iii. The inbox console will switch over to Compose mode. Enter your reply in text box. Click Send
to send the SMS.
Forward an SMS from Inbox:
i. Select the SMS you plan to forward and click Forward..
ii. The inbox console will switch over to Compose mode. Enter your reply in text box. Click Send
to send the SMS.
Delete an SMS from Inbox:
i. Select the SMS you plan to delete and click Delete.
ii. A single SMS or multiple SMSs can be deleted based on the selection.
iii. Click OK to confirm the deletion, or Cancel to abort.
To Refresh the Inbox list:
i. Click Refresh and the list will be refreshed.
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Navigate to SMS > Folders> Sent to view Sent SMS.
Resend a sent SMS:
i. Select the SMS you plan to resend and click Resend.
ii. The SMS will be sent to the recipient.
Forward a sent SMS:
i. Select the SMS you plan to forward and click Forward.
ii. The Sent console will switches over to the Compose mode.
iii. Enter the recipient’s number in the Phone No. field.
iv. Click Send.
v. The SMS will be sent to the recipient.
Delete a sent SMS:
i. Select the SMS you plan to delete.
ii. Click Delete.
iii. Click OK to confirm the deletion, or Cancel to abort.
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Stored SMS are saved inside draft folder.
Navigate to SMS > Folders> Draft to view Draft SMS.
Send a draft SMS:
i. Select the draft SMS you plan to send and click Send
ii. The SMS will be sent to the recipient.
Forward a draft SMS to other recipient:
i. Select the draft SMS you plan to send and click Send.
ii. Click Forward.
iii. The draft console will switches over the Compose console.
iv. Enter the recipient’s number in the Phone No. field.
v. Click Send.
vi. The SMS will be sent to the recipient.
Delete a draft:.
i. Select the draft SMS you plan to send and click Send.
ii. Click Delete.
iii. Click OK to confirm the deletion, or Cancel to abort.
Page 30 of 49
Settings
C
Cr
re
ea
at
te
e
A
Ac
cc
co
ou
un
nt
t
f
fo
or
r
W
We
eb
b
C
Co
on
ns
so
ol
le
e
A
Ac
cc
ce
es
ss
s
Navigate to Settings > Security> Account to create or edit an account for Web Console and
Control app access.
Only one User and one Admin account are allowed for your iSavi
TM
.
Add a new account:
i. Click Add.
ii. Fill in New Password and Re-type Password.
iii. Click Add.
iv. The new account will be added into the account list.
Delete an account:
i. Select the account which you want to delete.
ii. Click Delete.
iii. Account name is deleted successfully it is removed from the account list.
Page 31 of 49
Change account password:
i. Select the account which you want to change the password (example: admin).
ii. Fill in the Old Password, New Password and Re-type Password.
iii. Click Update for the new password to take effect.
Note:
SSID network name is the Wi-Fi network name that other users will see on their smart phone,
tablets or personal computers when they view a list of available networks.
You can get the default SSID of
your
iSavi
TM
from product label.
C
Ch
ha
an
ng
ge
e
S
SS
SI
ID
D
a
an
nd
d
W
Wi
i-
-F
Fi
i
P
Pa
as
ss
sw
wo
or
rd
d
Navigate to Settings > Security> Wi-Fi> Wireless Settings to change network mode and
network name.
Page 32 of 49
Navigate to Settings > Security> Wi-Fi> Security Settings to set password of your Wi-Fi
network.
Security Mode: Disabled or select the security mode for the wireless local area network.
Three different security modes are available:
• Wired Equivalent Privacy (WEP)
For 64-bit encryption - You can enter either 5 ASCII characters or 10 hexadecimal digits
(any combination of 0-9, a-f, A-F, empty string is not permitted).
For 128-bit encryption - You can enter either 13 ASCII characters or 26 hexadecimal digits
(any combination of 0-9, a-f, A-F, empty string is not permitted)
• Wi-Fi Protected Access® Personal (WPA)
You can enter 8-63 characters of keys for the password.
• Wi-Fi Protected Access® 2 Personal (WPA2)
You can enter 8-63 characters of keys for the password.
WPA2 is highly recommended over WEP for a higher level of security.
Note:
The default SSID password of your iSavi
TM
is configured under WPA2 mode.
To help safeguard your data connection and the associated bill, please change the default SSID
password printed on the product label of the your iSavi
TM
to your preferred password as soon as
possible.
Page 33 of 49
C
Co
on
nf
fi
ig
gu
ur
re
e
S
SI
IM
M
S
Se
ec
cu
ur
ri
it
ty
y
SIM PIN
If the security feature is enabled, a prompt requests you to enter the SIM PIN each time you
power up your iSavi
TM
. This helps prevent unauthorised use of your SIM. Disable this feature to
skip PIN entry process.
Navigate to Settings > Security> SIM Security> SIM PIN to enable SIM PIN.
1. Click SIM PIN to configure the SIM PIN settings.
2. Select Disabled if you do not need to set the SIM PIN.
3. Select Enabled to set the SIM PIN.
4. Enter the PIN number in the space provided and click Apply.
Note: The SIM PIN depends on the SIM card. Consult your service provider if necessary.
Terminal to SIM
Once Terminal to SIM locking is activated, your iSavi
TM
will prompt for the password if a different
SIM Card is inserted into the terminal.
Navigate to Settings > Security> SIM Security> Terminal to SIM to enable Terminal to SIM
PIN.
1. Click Terminal to SIM to configure the Terminal to SIM settings.
2. Select Disabled if you do not need to enable Terminal to SIM.
3. Select Enabled to enable Terminal to SIM locking.
4. Enter the PIN number in the space provided and click Update PIN.
Page 34 of 49
T
Te
er
rm
mi
in
na
al
l
S
Se
et
tt
ti
in
ng
gs
s
Navigate to Settings > Terminal Settings> Reboot Terminal to reboot the terminal.
Navigate to Settings > Terminal Settings> Factory Reset to factory reset the terminal.
Enter default security code 0000 for factory reset.
You can also perform factory reset by referring to the following step:
i. With the terminal off, remove the SIM card.
ii. Press the ‘Power’ button for 5 seconds.
iii. Once the ‘Power’ button turn into red colour, press and release the ‘Exit Pointing Mode’
button for 3 times.
iv. Press and hold the ‘Exit Pointing Mode’ button for 5 seconds.
v. All the LEDs will flashing in red once the factory reset is triggered.
vi. Your iSavi
TM
will reboot automatically once the factory reset is completed.
Navigate to Settings > Terminal Settings> Firmware Upgrade to perform firmware upgrade.
Page 35 of 49
F
Fi
ir
rm
mw
wa
ar
re
e
U
Up
pg
gr
ra
ad
de
e
Firmware upgrade allows you to update your iSavi
TM
with the latest operating software.
There are two methods for upgrading the iSavi
TM
firmware.
Firmware upgrade by Safe Mode over Wi-Fi
vii. With the terminal off, press and hold ‘Exit Pointing Mode’ button.
viii. Press the ‘Power’ button for 5 seconds.
ix. Release both ‘Exit Pointing Mode’ button and ‘Power’ button.
x. If the Safe Mode is enabled successfully, all the four Antenna Pointing LEDs will turn to
Amber colour, refer to Appendix A: Antenna Pointing LED Status Table.
xi. Log in to Web Console by typing http://192.168.1.35 or http://192into the address bar of
any web browser.
xii. Browse to the location of the new firmware, select and click Upload.
xiii. Firmware upgrade will take approximately 10 to 12 minutes to complete.
You will be prompted with the Result: Firmware Upgrade Completed message.
Note: You are highly recommended to perform firmware upgrade over Wi-Fi. Firmware upgrade
by safe mode over Micro USB is only required when the firmware is corrupted.
Firmware upgrade by Safe Mode over Micro USB
i. With the terminal off, press and hold ‘Exit Pointing Mode’ button.
ii. Press ‘Power’ button for 5 seconds.
iii. Release both ‘Exit Pointing Mode’ button and ‘Power’ button.
iv. If the Safe Mode is enabled successfully, all the four Antenna Pointing LEDs will turn to
Amber colour, refer to Appendix A: Antenna Pointing LED Status Table.
v. RNDIS USB driver file is available in the USB drive which is included in the iSavi
TM
packaging box. You are required to copy the file into your personal computer (Windows XP
or Windows 7).
vi. Unzip the attached file and select the .inf as the driver file
vii. Connect the Micro USB cable to your personal computer.
viii. The USB installation should complete with a new network adapter created as USB Remote
NDIS device.
ix. Disconnect or remove any physical ethernet/ Wi-Fi connections of your personal PC and left
only the Micro USB cable which is connected between your PC and your iSavi
TM
.
x. Change the IP address of the USB network adapter to “192.168.1.100”
xi. By having the USB connection, iSavi
TM
is accessible at “192.168.1.37”.
xiv. Log in to Web Console by typing http://192.168.1.37 into the address bar of any web
browser.
xv. Browse to the location of the new firmware, select and click Upload.
xvi. Firmware upgrade will take approximately 10 to 12 minutes to complete.
xii. You will be prompted with the Result: Firmware Upgrade Completed message
Page 36 of 49
I
Im
mp
po
or
rt
ta
an
nt
t
I
In
nf
fo
or
rm
ma
at
ti
io
on
n
a
an
nd
d
L
Lo
og
g
F
Fi
il
le
e
Navigate to Setting > Terminal Info> Information in order to check for the detail of the terminal.
You may need to supply this information when contacting your service provider.
Event Logs and Error Logs
Navigate to Setting > Terminal Info> Logs to view the Event Log of Error Log of the terminal.
Click Export all Logs in order to export the logs.
Call Log and Data Log
Navigate to Setting > Terminal Info> Call Log to view the Call Log and Data Log of the terminal
Click Export all Logs in order to export the logs.
L
La
an
ng
gu
ua
ag
ge
e
Select the desired language for the Web Console. The default language is English.
S
Su
up
pp
po
or
rt
t
Navigate to Settings > Support to get the contact information of your service provider’s support
team.
Page 37 of 49
4 TROUBLESHOOTING AND FAQ
Terminal Fail to Power Up
Problem
Possible Root Cause
Solution
My iSavi
TM
does
not switch on
successfully
Battery not connected
properly to the iSavi
TM
transceiver.
Check if the battery is attached correctly.
Press and hold the Power Button for 5
seconds.
Battery pack is in low
charge condition. Check if the battery needs charging. Charging
for 20 minutes should provide enough power
to switch the terminal on.
Battery end of life. If the battery does not charge it has probably
exceeded its useable life and you will need to
replace it with a new one.
SIM Card
Problem
Possible Root Cause
Solution
LED Situation 19:
Fatal error
(‘Power’ button
LED colour turn
to red)
SIM card not inserted Ensure SIM card is inserted before turning on
your iSavi
TM
.
Incorrect SIM card Ensure that a correct SIM card is inserted.
Contact your service provider if you are
unable to resolve the problem.
My iSavi
TM
and/or
SIM has been lost
or stolen
- Contact your service provider as soon as
possible so your iSavi
TM
and/or SIM can be
barred
Page 38 of 49
Antenna Pointing
Problem
Possible Root Cause
Solution
LED Situation 14:
Azimuth and
Elevation are
correct but low
signal strength-
LED visual
pointing mode.
(All the four
Antenna Pointing
LEDs flashing in
green ; ‘Exit
Pointing Mode’
button flashing in
red)
LED Situation 20:
Global Beam is
not available-
LED visual
pointing mode
(All the four
Antenna Pointing
LEDs flashing in
amber, ‘Exit
Pointing Mode’
button flashing in
red)
LED Situation 22:
GPS not available
after timeout.
(All the four
Antenna Pointing
LEDs flashing in
amber, ‘Exit
Pointing Mode’
button flashing in
red)
LED Situation 23:
Global Beam not
available- Audio
assisted
pointing mode
(All the four
Antenna Pointing
LEDs flashing in
green, ‘Exit
Pointing Mode’
button flashing in
red)
Terminal is blocked by
building or wrong
locating position.
Terminal is using
inaccurate or out of
date GPS fix location
LED visual pointing mode is using
magnetometer and GPS to do the pointing.
When there is blockage between your iSavi
TM
and the Inmarsat satellite, the terminal is
unable to connect to the network even though
the azimuth and elevation are correct.
Ensure your iSavi
TM
is placed outside with a
clear, unobstructed view of the sky. Adjust the
elevation so that your iSavi
TM
is flat, facing
straight upwards. Switch the terminal on and
leave for a minimum of 3 minutes. Your
iSavi
TM
.will automatically enter LED visual
pointing mode once GPS coordinates are
acquired. Check Web Console or Control app
to check GPS fix status.
Ensure the iSavi
TM
terminal is placed outside,
with an unobstructed view of the sky. Tilt the
Terminal flat so that it is facing straight up and
leave the terminal for a minimum of 3 minutes
to refresh GPS fix information.
Switch into audio assisted pointing mode by
press and hold the ‘Exit Pointing Mode’ button
for 5 seconds.
Contact your service provider if you are
unable to resolve the problem.
Refer to Appendix A: Antenna Pointing LED Status Table for LED situation.
Page 39 of 49
Antenna Pointing
Problem
Possible Root Cause
Solution
LED Situation 16:
Registration
Failure(All the
four LEDs
flashing in amber,
‘Exit Pointing
Mode’ button
flashing in red)
Registration time-out Press and hold ‘Exit Pointing Mode’
button for
3 seconds to enter Antenna Pointing Mode
again.
LED Situation 21:
Magnetic
interference
detected.
(Left and Up
LEDs flashing in
Red, Down and
Right LEDs
flashing in Amber;
‘Exit Pointing
Mode’ button
flashing in red)
Interference by
electrical devices LED pointing mode relies on GPS fix
information along with the output of a
magnetometer. Local electrical interference
can impact the reliability of the magnetometer.
Ensure the iSavi
TM
is placed outside away
from electrical devices or appliances that
generate RF noise, and with an unobstructed
view of the sky.
Data Connection
Problem
Possible Root Cause
Solution
LED Situation 18:
iSavi
TM
terminal is
registered to the
network but fail in
data activation.
Low signal strength. Ensure that the signal strength is good. Signal
strength need to be at least 42dBHz and
above for an acceptable service to
commence.
Not enough credit for
prepaid card. If you have a prepay subscription, check your
prepay balance to ensure you have sufficient
credit to make a data connection.
No access rights for
internet access. Ensure no firewall settings are preventing
access to the internet.
Contact your service provider if you are
unable to resolve the problem
Page 40 of 49
SMS
Problem
Possible Root Cause
Solution
My Web Console
cannot receive a
text message
SMS inbox is full. Maximum SMS storage is dependent on SIM
card memory. If the memory is full, delete a
few texts to free up memory for new
messages.
Ensure the sender tries another network to
send messages.
Some local networks
do not have
agreements in place to
send SMS to the
Inmarsat network
Web Console
Problem
Possible Root Cause
Solution
Unable to access
Web Console Wi-Fi connection. Make sure that there is no problem with the
Wi-Fi connectivity.
Wrong IP address Make sure that the IP address is entered
correctly.
http://192.168.1.35
Try to refresh the web page after ensuring the
IP address is correct.
Page 41 of 49
Safe Mode and Firmware Upgrade
Problem
Possible Root Cause
Solution
Unable to enter
safe mode.
Terminal
continues to start
in normal mode.
Incorrect steps for
button pressing Ensure the ‘Exit Pointing Mode’ button is
pressed and held.
Press and hold ‘Power’ button for 3 seconds.
Release ‘Exit Pointing Mode’ button and
‘Power’ button.
Firmware
Upgrade Failure Incorrect upgrade
package/file is
selected.
Ensure that correct firmware upgrade
package is used.
Wi-Fi connection is
lost. Ensure the Wi-Fi connection is stable.
Perform firmware upgrade after restarting
iSavi
TM
terminal.
Interruption on power
supply. Ensure that there is no interruption of power
supply during firmware upgrade. Retry
firmware upgrade.
Voice call
Problem
Possible Root Cause
Solution
Unable to make
outgoing call Wrong contact
number. Make sure that a correct number format is
dialed including full international prefix.
No access rights for
outgoing calls. Make sure the device used for VoIP calls is
given the correct access rights for outgoing
call functionality.
Not enough credit for
prepaid SIM.
Wrong SIP client
If you have a prepay subscription, check your
prepay balance to ensure you have sufficient
credit to make a call.
SIP calls on the iSavi
TM
are only supported
with the IsatHub Voice app available on App
Store and Google Play for Macintosh and
Android devices respectively.
Call Barring is
activated. If the phone has sufficient signal strength and
cannot make or receive calls, check if Call
barring has been activated in call settings.
Unable to receive
incoming call No access rights for
incoming call. Make sure that the user account is given the
access right for receiving call.
Wrong SIP client
SIP calls on the iSavi
TM
are only supported
with the IsatHub Voice app available on App
Store and Google Play for Macintosh and
Android devices respectively
Call Barring is
activated. If the phone has sufficient signal strength and
cannot make or receive calls, check if call
barring has been activated in call setting.
Page 42 of 49
5 CARE AND MAINTAINENCE
Caring for your
iSavi
TM
Your iSavi
TM
is a highly sophisticated electronic device. Complying with the following
recommendations will help you to protect your warranty coverage and extend your terminal’s life:
• Keep your terminal dry. Liquids or moisture can contain minerals that will damage electronic
circuits. If your phone does get wet, dry it with a soft absorbent cloth as soon as possible, remove
the battery module and allow your transceiver and battery to dry completely before reassembling
it.
• The connector covers are intended to protect your terminal. Keep these covers firmly closed at
all times. Ensure that the connectors are free from dust or dirt before connecting any accessory.
When closing the connector cover, ensure the area around the connectors, and the rubber
sealing surfaces of the cover are clean and free from dirt. Ensure that the cover is fully closed to
give maximum protection to your terminal.
• Do not store your terminal in dusty, dirty or damp areas as this may shorten its life.
• Do not store your transceiver and battery in extreme cold and hot areas exceeding a certain
temperature range. Storage temperature range for the transceiver is -40°C to +80°C (-40°F to
+176°F) whereas for the battery it is -20°C to +40°C (-4°F to +104°F). Extreme temperatures can
shorten the life of your terminal and damage the battery.
• Your terminal’s operating temperature range is -25°C to +55°C (-13°F to +131°F). The charging
temperature range is 0°C to +40°C (+32°F to +104°F).
• Avoid often use in high or low temperature environments. Lithium ion batteries have an optimal
working and storage temperature. If they are continually used an extreme temperature
environment, it will negatively affect the battery’s use time and useful cycles.
• If you don't need to use your iSavi
TM
for a long time where the lithium ion battery might be left
unused for 3 months or more, partially recharge the lithium ion battery, then store the device
(recharge the battery to around 30-70% of capacity) to prevent battery damage. You may need to
take the device out of storage and charge again after a few months.
Page 43 of 49
APPENDIX A: ANTENNA POINTING LED STATUS TABLE
LED Legend
* Flashing in sequential pattern.
Note:
Flashing LED is represented by symbol with zebra stripes
Page 44 of 49
LED Legend
* Flashing in sequential pattern
CW: Clockwise
CCW: Counterclockwise
Note: Flashing LED is represented by symbol with zebra stripes
Situation
Power
Button Arrow LED Exit Button Status
1
Terminal is OFF.
2
*
Powering up (firmware loading).
3
*
Acquiring GPS.
4
Tilt UP and Turn CLOCKWISE for correct
pointing.
5
Tilt UP and Turn COUNTERCLOCKWISE
for correct pointing.
6
Tilt DOWN and CLOCKWISE for correct
pointing.
7
Tilt DOWN and COUNTERCLOCKWISE
for correct pointing.
8
Elevation is correct. Turn CLOCKWISE for
correct pointing.
9
Elevation is correct. Turn
COUNTERCLOCKWISE for correct
pointing.
10
Azimuth is correct. Tilt UP for correct
pointing.
Page 45 of 49
LED Legend
* Flashing in sequential pattern
Note: Flashing LED is represented by symbol with zebra stripes
Situation
Power
Button Arrow LED Exit Button Status
11
Azimuth is correct. Tilt DOWN for correct
pointing.
12
Azimuth and Elevation are correct. Press
Exit Button to exit Antenna Pointing and
register to network.
13
*
Registering to network.
14
Azimuth and Elevation are correct but Low
signal strength.
†
15
Registered to network successfully.
16
Network Registration Failure.
†
17
*
Data activated successfully.
18
*
Data activation failure.
†
19
Fatal Error.
†
20
Global Beam is not available.
†
†
: Refer to TROUBLESHOOTING AND FAQ
Page 46 of 49
LED Legend
* Flashing in sequential pattern
Note: Flashing LED is represented by symbol with zebra stripes
21
Magnetic interference detected.
†
22
GPS not available after timeout.
†
23
Audio Pointing Mode ON- Global beam is
not available.
†
24
Audio Pointing Mode ON- Global beam is
available.
25
Safe Mode is enabled.
26
Powering down.
†
: Refer to TROUBLESHOOTING AND FAQ
Page 47 of 49
APPENDIX B: TECHNICAL SPECIFICATIONS
Operating Frequency:
Satellite Transmit: 1626.5 – 1660.5 MHz and 1668 – 1675 MHz
Satellite Receive: 1518 – 1559 MHz
GPS Frequency: 1574.42 – 1576.42 MHz
Weight
Overall Terminal
900g 1.98lbs
Transceiver
640g 1.41lbs
Standard Battery Pack
260g 0.57lbs
Environmental:
Operating Temperature: -25 °C to +55 °C, -13°F to +131°F (with DC supply)
-20 °C to +55 °C, -4°F to +131°F (with battery)
Storage Temperature: -40 °C to +80 °C, -40°F to +176°F (Transceiver)
-20 °C to +40 °C, -4°F to +104°F (Battery)
-20 °C to +40 °C, -4°F to +104°F (Transceiver with battery)
Battery Charging Temperature: 0 °C to +40 °C, +32°F to +104°F
Storage Humidity: 95% RH (non-condensing at +40 °C or +104°F)
Ingress Protection: IP65 Compliant
UV resistant
Services
Standard IP: Up to 240/384kbps (send & receive)
SMS: Using VoIP Apps or WebMMI; Standard 3G (up to 160 characters)
Voice Connectivity: SIP server using Apps on Smart Devices
Data Connectivity: Wi-Fi 802.11 b/g/n Access Point with internal Wi-Fi Antenna
Power Requirement
Power adaptor: 110/230 volts AC, o/p +18V, 65 watt
Dimensions (L x W x H )
Overall Terminal
180 x 170 x 30 mm 7.09 x 6.69 x 1.18 in
Transceiver
130 x 170 x 30 mm 5.12 x 6.69 x 1.18 in
Standard Battery Pack
50 x 170 x 30 mm 1.97 x 6.69 x 1.18 in
Page 48 of 49
Battery
Standard:
10.8V @ 3Ah (3S1P) Li-ion Battery Pack
High Capacity (Optional accessory):
10.8V @ 6Ah (3S2P) Li-ion Battery Pack
Item Specification
Battery Type Lithium ion, rechargeable
Nominal Voltage 10.8V
Standard Battery
Capacity 3Ah
Charging temperature 0°C to +40°C
Operating temperature -20 °C to +55 °C, -4°F to +131°F
Min. charge cycles 300
Storage Temperature
1 month -20 °C to +45 °C, -4°F to +113°F
6 months -20 °C to +40 °C, -4°F to +104°F
1 year -20 °C to +35 °C, -4°F to +95°F
Page 49 of 49
APPENDIX C: ISATHUB COVERAGE MAP
At the time of printing Inmarsat has announced that the change to the Alphasat satellite in the
EMEA region has been postponed until March 2015. The coverage will change to the following
when the change occurs.