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LCD Monitor User Manual
U2868PQU LED backlight

www.aoc.com
©2014 AOC. All Rights Reserved.

Safety........................................................................................................................................................................ 4
National Conventions ......................................................................................................................................... 4
Power ................................................................................................................................................................ 5
Installation.......................................................................................................................................................... 6
Cleaning............................................................................................................................................................. 7
Other .................................................................................................................................................................. 8
Setup ........................................................................................................................................................................ 9
Contents in Box ................................................................................................................................................. 9
Setup Base ...................................................................................................................................................... 10
Wall Mounting .................................................................................................................................................. 11
Adjusting Viewing Angle................................................................................................................................... 12
Using "MHL(Mobile High-Definition Link)"........................................................................................................ 13
Connecting the Monitor .................................................................................................................................... 14
Adjusting ................................................................................................................................................................. 16
Setting Optimal Resolution .............................................................................................................................. 16
Windows Vista .......................................................................................................................................... 16
Windows ME/2000 .................................................................................................................................... 17
Windows 8 ................................................................................................................................................ 18
Hotkeys ............................................................................................................................................................ 20
OSD Setting ..................................................................................................................................................... 22
Luminance ................................................................................................................................................ 23
Image Setup ............................................................................................................................................. 24
Color Setup............................................................................................................................................... 25
Picture Boost ............................................................................................................................................ 26
OSD Setup ............................................................................................................................................... 27
PIP Setting................................................................................................................................................ 28
Extra ......................................................................................................................................................... 29
Exit............................................................................................................................................................ 30
LED Indicator ................................................................................................................................................... 31
Driver ...................................................................................................................................................................... 32
Monitor Driver .................................................................................................................................................. 32
Windows 8 ................................................................................................................................................ 32
Windows 7 ................................................................................................................................................ 36
Windows Vista .......................................................................................................................................... 40
Windows 2000 .......................................................................................................................................... 42
Windows ME ............................................................................................................................................. 42
i-Menu .............................................................................................................................................................. 43
e-Saver ............................................................................................................................................................ 44
Screen+ ........................................................................................................................................................... 45
Troubleshoot ........................................................................................................................................................... 46
Specification............................................................................................................................................................ 48
General Specification ....................................................................................................................................... 48
Preset Display Modes ...................................................................................................................................... 49
Pin Assignments .............................................................................................................................................. 50
Plug and Play................................................................................................................................................... 52
Regulation ............................................................................................................................................................... 53
2

FCC Notice ...................................................................................................................................................... 53
WEEE Declaration ........................................................................................................................................... 54
WEEE Declaration for India ............................................................................................................................. 54
EPA Energy Star .............................................................................................................................................. 54
EPEAT Declaration .......................................................................................................................................... 55
Service .................................................................................................................................................................... 56
Warranty Statement for Europe........................................................................................................................ 56
Warranty Statement for Middle East and Africa (MEA) .................................................................................... 58
AOC International (Europe) B.V. ...................................................................................................................... 60
Warranty Statement for North & South America (excluding Brazil) ........................................................... 61
EASE PROGRAME ......................................................................................................................................... 63
TCO DOCUMENT ........................................................................................................................................... 64

Safety
National Conventions
The following subsections describe notational conventions used in this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
These blocks are notes, cautions, and warnings, and they are used as follows:

NOTE: A NOTE indicates important information that helps you make better use of your computer system.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some
warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific
presentation of the warning is mandated by regulatory authority.

Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure
of the type of power supplied to your home, consult your dealer or local power company.

The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will
fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug,
have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the
safety purpose of the grounded plug.

Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.

Do not overload power strips and extension cords. Overloading can result in fire or electric shock.

The wall socket shall be installed near the equipment and shall be easily accessible.

Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and
use mounting accessories recommended by the manufacturer. A product and cart combination should be moved
with care.

Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shock. Never spill liquids on the monitor.

Do not place the front of the product on the floor.

If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.

Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or with
the stand:
Installed on the wall

Installed with stand

Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.

When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough
as it will scratch the screen surface.

Please disconnect the power cord before cleaning the product.

Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and
contact a Service Center.

Make sure that the ventilating openings are not blocked by a table or curtain.

Do not engage the LCD monitor in severe vibration or high impact conditions during operation.

Do not knock or drop the monitor during operation or transportation.

For display with glossy bezel the user should consider the placement of the display as the bezel may cause
disturbing reflections from surrounding light and bright surfaces.

Setup
Contents in Box

Monitor

CD Manual

Audio

Dual link DVI

Analog Cable

Base

Power Cable

HDMI

USB

MHL

Not all signal cables (Audio, Dual link DVI, Analog, DP, HDMI, MHL and USB cables) will be provided for all
countries and regions. Please check with the local dealer or AOC branch office for confirmation.

Setup Base
Please setup or remove the base following the steps as below.
Please place the monitor on a soft and flat surface to prevent the scratch.
Setup:

Remove:

Wall Mounting
Preparing to install an optional wall mount arm.

This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this
procedure. Follow these steps:
1.

Remove the base.

Follow the manufacturer's instructions to assemble the wall mounting arm.

Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the
back of the monitor.

Insert the 4 screws into the holes and tighten.

Reconnect the cables. Refer to the user's manual that came with the optional wall mounting arm for
instructions on attaching it to the wall.

Noted: VESA mounting screw holes are not available for all models, please check with the dealer or official
department of AOC.

Adjusting Viewing Angle
For optimal viewing, it is recommended to look at the full face of the monitor, and then adjust the monitor's angle to
your own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor's angle from -5° to 21.5 °.

NOTE:
Do not adjust the viewing angle over 21.5 degrees in order to avoid damage.

Using "MHL(Mobile High-Definition Link)"
1."MHL" (Mobile High-Definition Link)
This feature allows you to enjoy videos and photos (imported from a connected mobile device that supports MHL)
on the screenof the product.


To use the MHL function, you need an MHL-certified mobile device. You can check if your mobile device is
MHL certified on the device manufacturer's website. To find a list of MHL-certified devices, visit the official
MHL website (http://www.mhlconsortium.org).



To use the MHL function, the latest version of software must be installed on the mobile device.



On some mobile devices, the MHL function may not be available depending on the device's performance or



Since the display size of the product is larger than those of mobile devices, the picture quality may degrade.



This product is officially MHL-certified. If you encounter any problem when using the MHL function, please

functionality.

contact the manufacturer of the mobile device.


The picture quality may degrade when content (imported from the mobile device) with a low Resolution is
played on the product.

Using "MHL"
1. Connect the micro USB port on the mobile device to the [HDMI / MHL] port on the product using the MHL cable.



When the MHL cable is used, [HDMI / MHL] is the only port on this monitor that supports the MHL function.



Mobile device must be purchased separately.

Connect the AC power cord to the product and a power outlet.

Press the source button

After about 3 seconds, the MHL screen will be displayed if MHL mode is active.

and switch to HDMI /MHL to activate MHL mode.

Remark: The indicated time "3 sec later" may vary depending on the mobile device.
When the mobile device is not connected or does not support MHL


If MHL mode is not activated even though the mobile device supports MHL, check if mobile device MHL port is
MHL standard port otherwise an additional MHL-enabled adapter is required.

Connecting the Monitor
Cable Connections In Back of Monitor and Computer:

USB 2.0

USB 3.0+ fast charging

USB 3.0

USB input

Power

DVI

MHL-HDMI

Display port

10 Analog (D-Sub 15-Pin VGA cable)
11 Earphone out
12 AUDIO IN
To protect equipment, always turn off the PC and LCD monitor before connecting.
1

Connect the power cable to the AC port on the back of the monitor.

Connect one end of the 15-pin D-Sub cable to the back of the monitor and connect the other end to the
computer's D-Sub port.

Optional – (Requires a video card with DVI port) – Connect one end of the DVI cable to the back of the monitor
and connect the other end to the computer’s DVI port.

Optional – (Requires a video card with HDMI port) – Connect one end of the HDMI cable to the back of the
monitor and connect the other end to the computer’s HDMI port.

Optional – (Requires a video card with DP port) – Connect one end of the DP cable to the back of the monitor
and connect the other end to the computer’s DP port.

Turn on your monitor and computer.

Video content supporting resolution:
(1) VGA: 1920 x 1080/60Hz (Maximum)
(2) DVI: 1920 x 1080/60Hz (Maximum)
(3) DVI Dual-Link: 3840 x 2160/30Hz (Maximum)
14

(4) HDMI: 3840 x 2160/30Hz (Maximum)
(5) DP: 3840 x 2160/60Hz (Maximum)
If your monitor displays an image, installation is complete. If it does not display an image, please refer
Troubleshooting.

Adjusting
Setting Optimal Resolution
Windows Vista
For Windows Vista:
1.

Click START.

Click CONTROL PANEL.

Click Appearance and Personalization.

Click Personalization

Click Display Settings.

Set the resolution SLIDE-BAR to Optimal preset resolution.

Windows ME/2000
For Windows ME/2000:
1.

Click START.

Click SETTINGS.

Click CONTROL PANEL.

Double click DISPLAY.

Click SETTINGS.

Set the resolution SLIDE-BAR to Optimal preset resolution.

Windows 8
For Windows 8:
1.

Right click and click All apps at the bottom-right of the screen.

Set the “View by” to “Category”.

Click Appearance and Personalization.

Click DISPLAY.

Set the resolution SLIDE-BAR to Optimal preset resolution.

Hotkeys

Source/Auto/Exit

Clear Vision/<

Volume / >

Menu/Enter

Power

Menu/Enter
Press to display the OSD or confirm the selection.

Power
Press the Power button to turn on/off the monitor.

Volume / >
When there is no OSD, press Volume adjust volume.

Auto / Exit / Source hot key
When there is no OSD, press Auto/Source button continuously about 2 second to do auto configure. When the
OSD is closed, press Source button will be Source hot key function. Press Source button continuously to select the
input source showed in the message bar, press Menu/Enter button to change to the source selected.

Clear Vision
1.

When there is no OSD, Press the “<” button to activate Clear Vision.

Use the “<” or “>” buttons to select between weak, medium, strong, or off settings. Default setting is always
“off”.

Press and hold “<” button for 5 seconds to activate the Clear Vision Demo, and a message of “Clear Vision
Demo: on” will be display on the screen for a duration of 5 seconds. Press Menu or Exit button, the message
will disappear. Press and hold “<” button for 5 seconds again, Clear Vision Demo will be off.

Clear Vision function provides the best image viewing experience by converting low resolution and blurry images
into clear and vivid images.

OSD Setting
Basic and simple instruction on the control keys.

Press the

Press

MENU-button to activate the OSD window.
or

to navigate through the functions. Once the desired function is highlighted,

press the MENU-button to activate it. If there is a sub-menu, press

to navigate through the

sub-menu functions.
3.

Press

to change the settings of the selected function. Press

AUTO to exit. If you want to

adjust any other function, repeat steps 2-3.
4.

OSD Lock Function: To lock the OSD, press and hold the
press

MENU-button while the monitor is off and then

power button to turn the monitor on. To un-lock the OSD - press and hold the

while the monitor is off and then press

MENU-button

power button to turn the monitor on.

Notes:
1.

If the product has only one signal input, the item of "Input Select" is disabled.

If the product screen size is 4:3 or input signal resolution is native resolution, the item of "Image Ratio" is
disabled.

One of Clear vision, DCR, Color Boost, and Picture Boost functions is activated; the other three functions are
turned off accordingly.

Luminance

1 Press MENU (Menu) to display menu.
2 Press

3 Press

4 Press
5 Press

(Luminance), and press MENU to enter.

to select

to select submenu.
to adjust.

AUTO to exit.
Contrast

0-100

Contrast from Digital-register.

Brightness

0-100

Backlight Adjustment

Standard

Standard Mode

Text

Text Mode

Internet

Internet Mode

Game

Game Mode

Movie

Movie Mode

Sports

Sports Mode

Gamma1

Adjust to Gamma 1

Eco mode

Gamma

DCR

OverDrive

Gamma2

Adjust to Gamma 2

Gamma3

Adjust to Gamma 3

Off

Disable dynamic contrast ratio

Enable dynamic contrast ratio

Weak

Adjust the response time.
It could be blur image, if user turns on the
OverDrive in Strong Level.
User can adjust OverDrive level base on user's
preference or turn it off.

Medium
Strong
Off

Image Setup

1 Press MENU (Menu) to display menu.
2 Press

(Image Setup), and press MENU to enter.

to select

3 Press

to select submenu.

4 Press

to adjust.

5 Press

AUTO to exit.

Clock

0-100

Adjust picture Clock to reduce Vertical-Line noise.

Phase

0-100

Adjust Picture Phase to reduce Horizontal-Line noise.

Sharpness

0-100

Adjust picture sharpness.

H.Position

0-100

Adjust the horizontal position of the picture.

V.Position

0-100

Adjust the vertical position of the picture.

Color Setup

1 Press MENU (Menu) to display menu.
2 Press

3 Press

4 Press

5 Press

to select

(Color Setup), and press MENU to enter.

to select submenu.
to adjust.

AUTO to exit.

Color Temp.

Warm

Recall Warm Color Temperature from EEPROM.

Normal

Recall Normal Color Temperature from EEPROM.

Cool

Recall Cool Color Temperature from EEPROM.

sRGB

Recall SRGB Color Temperature from EEPROM.

User

Recall User Color Temperature from EEPROM

Full Enhance

ON/OFF

Red/Green/Blue Gain

Nature Skin

ON/OFF

Red Gain from Digital-register.

Green Field

ON/OFF

Green Gain from Digital-register.

Sky-blue

ON/OFF

Blue Gain from Digital-register.

AutoDetect

ON/OFF

Auto gain for input signal

DCB Demo

ON/OFF

Enhance Area in half Picture

Red

0-100

Red gain from Digital-register.

Green

0-100

Green gain from Digital-register.

Blue

0-100

Blue gain from Digital-register.

DCB Mode

Picture Boost

1 Press MENU (Menu) to display menu.
2 Press

3 Press

4 Press
5 Press

(Picture Boost), and press MENU to enter.

to select
to select submenu.
to adjust.

AUTO to exit.

Bright Frame

ON/OFF

Enable/Disable Bright Frame

Frame Size

14-100

Adjust the Size of the Frame

Brightness

0-100

Brightness Adjustment for Enhance Area

Contrast

0-100

Contrast Adjustment for Enhance Area

H. position

0-100

Adjust the horizontal position of the Frame

V. position

0-100

Adjust the vertical position of the Frame

Note:
Adjust the brightness, contrast, and position of the Bright Frame for better viewing experience.

OSD Setup

1 Press MENU (Menu) to display menu.
(OSD Setup), and press MENU to enter.

2 Press

to select

3 Press

to select submenu.

4 Press
5 Press

to adjust.

AUTO to exit.

Language

English, France , Spanish,
Portugues,German,
Italian,Dutch,Swedish, Finnish,
Polish ,Czech, Russia,Korea,
TChina, SChina,Japanese.

Select the OSD language

Timeout

5-120

Adjust the OSD timeout.

V. Position

0-100

Adjust the vertical position of the OSD.

Transparence

0-100

Adjust the OSD

Break
Reminder

ON/OFF

Break Reminder if the user continuely
work for mare than 1 hurs

1.1/1.2

1. In DP 1.1 mode, DP-out outputs full
image which is from DP-in if DP-in
received image data.
2. In DP 1.2 mode,
(A) DP-out outputs full image which is
from DP-in if DP graphic card outputs
single monitor data.
(B) DP-out outputs next 1 or 2 monitor
image(s) if DP graphic card outputs 2 or
3 monitor images by daisy chain.

DP Capability

PIP Setting

1 Press MENU (Menu) to display menu.
2 Press

to select PIP, and press MENU to enter.

3 Press

to select submenu.

4 Press
5 Press

to adjust.

AUTO to exit.
PIP

OFF / PIP / PBP

Disable or Enable PIP or PBP.

Main Source

D-SUB/DVI/HDMI/MHL/
DP

Select main screen source.

Sub Source

D-SUB/DVI/HDMI/MHL/
DP

Select sub screen source.

Size

Small / Middle / Large

Select screen size.

Right-up

Position

Set the screen location.

Right-down
On: PIP Audio

Audio

Disable or Enable Audio Setup.

Off: Main Audio
On: Swap

Swap

Swap the screen source.

Off: non action

Please refer below table for compatibility of main/sub input source.
Main Source
PIP

D-sub
D-sub

SUB Source

DVI

HDMI/MHL

∨

DVI

∨

HDMI/MHL

∨

∨
∨

Main Source
PBP

D-sub

DVI

HDMI/MHL

∨

D-sub
SUB Source

DVI

∨

HDMI/MHL

∨

∨
28

∨
∨

Extra

1 Press MENU (Menu) to display menu.
2 Press

(Extra), and press MENU to enter.

to select

3 Press

to select submenu.

4 Press

to adjust.

5 Press

AUTO to exit.
Auto

Auto Detect input signal

D-SUB

Select D-SUB signal source as input

DVI

Select DVI signal source as input

HDMI1/MHL

Select HDMI signal Source as input

Select DP signal Source as input

Auto Config.

Yes / No

Auto adjust.the picture to default.

Off Timer

0-24 hrs

Select DC off time.

Image Ratio

Full Screen or Aspect Ratio

Select

DDC/CI

Yes / No

Turn on or off DDC/CI Support.

Reset

Yes / No

Reset the menu to default.

Input Select

image Ratio format for display.

Notes:
If the DP video content supports DP1.2, please select DP1.2 for DP Capability; otherwise, please select DP1.1.

Exit

1 Press MENU (Menu) to display menu.
2 Press
3 Press

to select

(Exit), and press MENU to enter.

AUTO to exit.

LED Indicator
Status

LED Color

Full Power Mode

Blue

Power Saving

Amber

Driver
Monitor Driver
Windows 8
1.

Start Windows® 8

Right click and click All apps at the bottom-right of the screen.

Click on the “Control panel” icon

Set the “View by” to “Large icons” or “Small icons”.

Click on the “Display” icon.

Click on the “Change display settings” button.

Click the “Advanced Settings” button.

Click the “Monitor” tab and then click the “Properties” button.

Click the “Driver” tab.

10. Open the “Update Driver Software-Generic PnP Monitor” window by clicking on “Update Driver... “ and
then click the "Browse my computer for driver software" button.

11. Select "Let me pick from a list of device drivers on my computer".

12. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).

13. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
14. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk
drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.

Windows 7
1.

Start Windows® 7

Click on the 'Start' button and then click on 'Control Panel'.

Click on the “Display” icon.

Click on the “Change display settings” button.

Click the “Advanced Settings” button.

Click the “Monitor” tab and then click the “Properties” button.

Click the “Driver” tab.

Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... “ and
then click the "Browse my computer for driver software" button.

Select "Let me pick from a list of device drivers on my computer".

10. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).

11. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
12. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk
drive.
13. Close all open windows and remove the CD.
14. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.

Windows Vista
1.

Click "Start" and "Control Panel". Then, double-click on "Appearance and Personalization".

Click "Personalization" and then "Display Settings".

Click "Advanced Settings...".

Click "Properties" in the "Monitor" tab. If the "Properties" button is deactivated, it means the configuration
for your monitor is completed. The monitor can be used as is.
If the message "Windows needs..." is displayed, as shown in the figure below, click "Continue".

Click "Update Driver..." in the "Driver" tab.

Check the "Browse my computer for driver software" checkbox and click "Let me pick from a list of
device drivers on my computer".

Click on the “Have disk...” button, then click on the “Browse...” button and then select the appropriate drive
F:\Driver (CD-ROM Drive).

Select your monitor model and click on the “Next” button.

Click "Close" → "Close" → "OK" → "OK" on the following screens displayed in sequence.

Windows 2000
1.

Start Windows® 2000.

Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.

Double click on the 'Display' Icon.

Select the 'Settings' tab then click on 'Advanced...'.

Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps given below.

Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.

Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then
click on 'Next' and then click on 'Have disk...'.

Click on the 'Browse...' button then select the appropriate drive F: (CD-ROM Drive).

Click on the 'Open' button, then click on the 'OK' button.

10. Select your monitor model and click on the 'Next' button.
11. Click on the 'Finish' button then the 'Close' button.
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.

Windows ME
1.

Start Windows® Me

Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.

Double click on the 'Display' Icon.

Select the 'Settings' tab then click on 'Advanced...'.

Select the 'Monitor' button, then click on 'Change...' button.

Select 'Specify the location of the driver (Advanced)' and click on the 'Next' button.

Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want',

Click on the 'Browse...' button, select the appropriate drive F: (CD-ROM Drive) then click on the 'OK' button.

Click on the 'OK' button, select your monitor model and click on the 'Next' button.

then click on 'Next' and then click on 'Have Disk...'.

10. Click on 'Finish' button then the 'Close' button.

i-Menu

Welcome to “i-Menu” software by AOC. i-Menu makes it easy to adjust your monitor display setting by using on
screen menus instead of the OSD button on the monitor. To complete installation, please follow the installation
guide.

e-Saver

Welcome to use AOC e-Saver monitor power management software! The AOC e-Saver features Smart Shutdown
functions for your monitors, allows your monitor to timely shutdown when PC unit is at any status (On, Off, Sleep or
Screen Saver); the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start installing the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC statuses, you may choose the desired time (in minutes) from the pull-down menu for
your monitor to automatically shutdown. The example below illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatically shutdown 5 minutes after the PC is powered off.
3) The monitor will automatically shutdown 10 minutes after the PC is in sleep/stand-by mode.
4) The monitor will automatically shutdown 20 minutes after the screen saver appears.

You can click “RESET” to set the e-Saver to its default settings like below.

Screen+

Welcome to "Screen+" software by AOC. Screen+ software is a desktop screen splitting tool; it splits the desktop
into different panels, and each panel displays a different window. You only need to drag the window to a
corresponding panel when you want to access it. It supports multiple monitor display to make your task easier.
Please follow the installation software to install it.

Troubleshoot
Problem & Question
Power LED Is Not ON

Possible Solutions
Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
 Is the power cord connected properly?
Check the power cord connection and power supply.
 Is the cable connected correctly?
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
* DVI input is not available on every model.
 If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the

No images on the screen

applicable mode (the safe mode for Windows ME/2000) and then change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the
Service Center or your dealer.
 Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds
the maximum resolution and frequency that the monitor can handle
properly.
Adjust the maximum resolution and frequency that the monitor can
handle properly.
 Make sure the AOC Monitor Drivers are installed.
Adjust the Contrast and Brightness Controls.

Picture Is Fuzzy & Has
Ghosting Shadowing Problem

Press to auto adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back.

Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture

Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution
you are using.

The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Monitor Is Stuck In Active
Off-Mode"

Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.

Missing one of the primary
colors (RED, GREEN, or
BLUE)
Screen image is not centered
or sized properly
Picture has color defects
(white does not look white)

Horizontal or vertical
disturbances on the screen

Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the computer.

Adjust H-Position and V-Position or press hot-key (AUTO).

Adjust RGB color or select desired color temperature.

Use Windows 95/98/2000/ME shut-down mode to adjust CLOCK and
PHASE.
Press to auto-adjust.

Specification
General Specification

Panel

Resolution

Model name

U2868PQU

Driving system

TFT Color LCD

Viewable Image Size

708.538 mm diagonal(16:9)

Pixel pitch

0.16*RGB(H)mm x 0.16(V)mm

Video

R, G, B Analog Interface

Separate Sync.

H/V TTL

Display Color

16.7M Colors

Dot Clock

185.58 MHz

Horizontal scan range

30a99.Hz 9*$'9,+'0, a.+] '3

Horizontal scan
Size(Maximum)

62 mm

Vertical scan range

Hz - Hz

Vertical scan Size(Maximum)

Optimal preset resolution

3840×2160@60Hz

Plug & Play

VESA DDC2B

Input Connector

VGA/Dual link DVI/MHL/HDMI/DP/USB2.0/USB3.0

Input Video Signal

Analog: 0.7Vp-p(standard), 75 OHM, Positive

Output Connector

DP / earphone

Speaker

3Wx2

Power Source

100-240V~ 50/60Hz 1.5A

Power Consumption

0 W(Max)
Standby ≦0.5 W (except HDMI/MHL mode)

Off timer

0-24 hrs

Connector Type

VGA\ DVI\HDMI\DP in\DP out\ Line in\Earphone out\DC in

Signal Cable Type

Detachable

Dimensions & Weight:
Physical
Characteristics

Height (with base)

560.6mm

Width

658.9 mm

Depth

245 mm

Weight (monitor only)

8 kg

Wall Mount

100 x 100 mm

Temperature:
Operating

0° to 40°C

Non-Operating

-25° to 55°C

Humidity:
Environmental

Operating

10% to 85% (non-condensing)

Non-Operating

5% to 93% (non-condensing)

Altitude:
Operating

0~ 3658m(0~ 12000 ft)

Non-Operating

0~ 12192m (0~ 40000 ft )

Since the MHL provides mobile phone charging function and share the same connector with HDMI, Whether the
48

MHL is set to On, Off or Standby mode, the MHL port provides power to charge the connected device
simultaneously. In Standby and Off energy saving of ErP not applicable for the MHL charging functionality.

Preset Display Modes
Standard

Resolution

H. Frequency (kHz)

V. Frequency (Hz)

VGA

640x480@60Hz

31.469

59.94

VGA

640x480@67Hz

66.667

VGA

640x480@72Hz

37.861

72.809

VGA

640x480@75Hz

37.5

DOS MODE

720x400@70Hz

31.469

70.087

SVGA

800x600@56Hz

35.156

56.25

SVGA

800x600@60Hz

37.879

60.317

SVGA

800x600@72Hz

48.077

72.188

SVGA

800x600@75Hz

46.875

MAC MODE

832x624@75Hz

49.725

74.551

XGA

1024x768@60Hz

48.363

60.004

XGA

1024x768@70Hz

56.476

70.069

XGA

1024x768@75Hz

60.023

75.029

SXGA

1280x1024@60Hz

63.981

60.02

SXGA

1280x1024@75Hz

79.976

75.025

WXGA+

1440x900@60Hz

55.935

59.887

WSXGA

1680x1050@60Hz

64.674

59.954

FHD

1920 x1080@60Hz

67.5

1280x960@60HZ

1280x720@60Hz

44.772

59.885

QWHD

2560 x1440@60Hz

88.786

59.9

3840x2160@30HZ

67.5

3840x2160@60Hz

Pin Assignments

15-Pin Color Display Signal Cable
Pin No.

Signal Name

Pin No.

Signal Name

Video-Red

+5V

Video-Green

Ground

Video-Blue

N.C.

DDC-Serial data

Detect Cable

H-sync

GND-R

V-sync

GND-G

DDC-Serial clock

GND-B

24-Pin Color Display Signal Cable
Pin No.

Signal Name

Pin No.

Signal Name

TMDS data 2－

TMDS data 3＋

TMDS data 2＋

＋5V Power

TMDS data 2/4 Shield

Ground (for+5V)

TMDS data 4－

Hot Plug Detect

TMDS data 4＋

TMDS data 0－

DDC Clock

TMDS data 0＋

DDC Data

TMDS data 0/5 Shield

N.C.

TMDS data 5－

TMDS data 1－

TMDS data 5＋

TMDS data 1＋

TMDS Clock Shield

TMDS data 1/3 Shield

TMDS Clock +

TMDS data 3－

TMDS Clock －

19-Pin Color Display Signal Cable
Pin No.
Signal Name

Pin No.

Signal Name

TMDS Data 2+

TMDS Clock Shield

TMDS Data 2 Shield

TMDS Clock

TMDS Data 2

CEC

TMDS Data 1+

Reserved (N.C. on device

TMDS Data 1Shield

SCL

TMDS Data 1

SDA

TMDS Data 0+

DDC/CEC Ground

TMDS Data 0 Shield

+5V Power

TMDS Data 0

Hot Plug Detect

TMDS Clock +

20-Pin Color Display Signal Cable
Pin No.

Signal Name

Pin No.

ML_Lane 3 (n)
GND
ML_Lane 3 (p)
ML_Lane 2 (n)
GND
ML_Lane 2 (p)
ML_Lane 1 (n)
GND
ML_Lane 1 (p)
ML_Lane 0 (n)

2
3
4
5
6
7
8
9
10

12
13
14
15
16
17
18
19
20

Signal Name

GND
ML_Lane 0 (p)
CONFIG1
CONFIG2
AUX_CH(p)
GND
AUX_CH(n)
Hot Plug Detect
Return DP_PWR
DP_PWR

Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over
the DDC2B channel.

Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

NOTICE:
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to
correct such interference.

WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or the shop where you purchased the product.

WEEE Declaration for India

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling in India, please visit the
below web link.
www.aocindia.com/ewaste.php.

EPA Energy Star

ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, AOC International (Europe) BV and
Envision Peripherals, Inc. have determined that this product meets the ENERGY STAR® guidelines for energy
efficiency. (FOR EPA CERTIFIED MODELS)
54

EPEAT Declaration

EPEAT is a system to help purchasers in the public and private sectors evaluate, compare and select desktop
computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and
consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to
secure market recognition for efforts to reduce the environmental impact of its products.

AOC believes in protecting the environment. With a key concern for the conservation of natural resources, as well
as landﬁll protection, AOC announces the launch of AOC monitor’s packaging recycling program. This program is
designed to help you discard of your monitor carton and ﬁller materials properly. If a local recycling center is not
available, AOC will recycle the packaging material for you, including foam ﬁller and carton. AOC Display solution
will only recycle AOC monitor packaging. Please refer to the following website address:
Only for North and South American, excluding Brazil:
http://us.aoc.com/about/environmental_impact
For Germany:
http://www.aoc-europe.com/en/service/tco.php
For Brazil:
http://www.aoc.com.br/2007/php/index.php?req=pagina&pgn_id=134

Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from
defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase.
During this period, AOC International (Europe) B.V. will, at its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the
proof of purchase, the warranty will start 3 months after the date of manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support section
on www.aoc-europe.com for the warranty instructions in your country. The freight cost for the warranty is pre-paid
by AOC for the delivery and return. Please ensure you provide a dated proof of purchase along with the product
and deliver to the AOC Certified or Authorized Service Center under the following condition:
•

Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).

•

Put the RMA number on the address label

•

Put the RMA number on the shipping carton

AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this
warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the
transportation of product across international borders. This includes the international border within the European
Union. If the LCD Monitor is not available for collection when the currier attends, you will be charged a collection
fee.
* This limited warranty does not cover any losses or damages that occur as a result of:
•

Damages during transport due to improper packaging

•

Improper installation or maintenance other then in accordance with AOC’s user manual

•

Misuse

•

Neglect

•

Any cause other than ordinary commercial or industrial application

•

Adjustment by non-authorized source

•

Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center

•

Improper environments like humidity, water damage and dusts

•

Damaged by violence, earthquake and terrorist attacks

•

Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities

All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service
Center will provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC
INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND
EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON
CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE
OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT
SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.

Information in this document is subject to change without notice. For more information, please
visit: http://www.aoc-europe.com

Warranty Statement for Middle East and Africa (MEA)
And
The Commonwealth of Independent States (CIS)

LIMITED ONE to THREE YEARS WARRANTY*
For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent
States (CIS), AOC International (Europe) B.V. warrants this product to be free from defects in material and
workmanship for a period of One (1) to Three (3) years from the manufacture date depending on sale country.
During this period, AOC International (Europe) B.V. offers a Carry-In (return to Service Center) Warranty Support at
an AOC’s Authorized Service Center or Dealer and at its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. As a Standard Policy,
the warranty will be calculated from the manufacture date identified from the product ID serial number, but the total
warranty will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending on sale
country. Warranty will be considered for exceptional cases that are out of warranty as per the product ID serial
number and for such exceptional cases; Original Invoice/Proof Of Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and
support section on AOC’s website for the warranty instructions in your country:
•

Egypt: http://aocmonitorap.com/egypt_eng

•

CIS Central Asia: http://aocmonitorap.com/ciscentral

•

Middle East: http://aocmonitorap.com/middleeast

•

South Africa: http://aocmonitorap.com/southafrica

•

Saudi Arabia: http://aocmonitorap.com/saudiarabia

Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized
Service Center or Dealer under the following condition:
•

Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).

•

Put the RMA number on the address label

•

Put the RMA number on the shipping carton

* This limited warranty does not cover any losses or damages that occur as a result of:
•

Damages during transport due to improper packaging

•

Improper installation or maintenance other then in accordance with AOC’s user manual

•

Misuse

•

Neglect

•

Any cause other than ordinary commercial or industrial application

•

Adjustment by non-authorized source
58

•

Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center

•

Improper environments like humidity, water damage and dusts

•

Damaged by violence, earthquakes and terrorist attacks

•

Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities

This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service
Center or dealer will provide you with an estimate of service costs before receiving your authorization to perform
service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF
CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS
PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE
SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER
BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED
THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO
EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE
OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.

Information in this document is subject to change without notice. For more information, please
visit: http://www.aocmonitorap.com

AOC International (Europe) B.V.
Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands
Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933

AOC Pixel Policy
ISO 9241-307 Class 1
July 25th, 2013

AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing
processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in
flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel
defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or replaced
under warranty. This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for
each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor
panel must exceed these acceptable levels.

Pixels and Sub Pixel Definition
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all sub
pixels of pixel are lit, the three colored sub pixel together appear as a single white pixel. When all are dark, the three
colored sub pixels together appear as a single black pixel.

Types of Pixel Defects
•

Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or “on”

•

Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or “off”.

ISO 9241-307

Defect Type 1

Defect Type 2

Defect Type 3

Defect Type 4 Black

Pixel Defect Class

Bright Pixel

Black Pixel

Bright Sub pixel

Sub pixel

Class 1

AOC International (Europe) B.V.
60

Warranty Statement for North & South America (excluding Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of
three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center
closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is
not responsible for any costs associated with the transportation of product across international borders. This
includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free
number (888) 662-9888. Or you can request an RMA Number online at www.aoc.com/na-warranty.
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE.
EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
USA:

http://us.aoc.com/support/find_service_center

ARGENTINA:
BOLIVIA:
CHILE:

http://ar.aoc.com/support/find_service_center

http://bo.aoc.com/support/find_service_center

http://cl.aoc.com/support/find_service_center

COLOMBIA:

http://co.aoc.com/support/find_service_center

COSTA RICA:

http://cr.aoc.com/support/find_service_center

DOMINICAN REPUBLIC:
ECUADOR:

http://do.aoc.com/support/find_service_center

http://ec.aoc.com/support/find_service_center

EL SALVADOR:
GUATEMALA:

http://sv.aoc.com/support/find_service_center
http://gt.aoc.com/support/find_service_center

HONDURAS:

http://hn.aoc.com/support/find_service_center

NICARAGUA:

http://ni.aoc.com/support/find_service_center

PANAMA:

http://pa.aoc.com/support/find_service_center

PARAGUAY:
PERU:

http://py.aoc.com/support/find_service_center

http://pe.aoc.com/support/find_service_center

URUGUAY:

http://pe.aoc.com/support/find_service_center

VENEZUELA:

http://ve.aoc.com/support/find_service_center

IF COUNTRY NOT LISTED: http://latin.aoc.com/support/find_service_center

EASE PROGRAME

Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any time
during the first three months, AOC will provide a replacement monitor within 72 hours after you are
approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both
ways.
Step 1:
Step 2:
Step 3:

Phone our TECH Department at 888.662.9888.

Fill out and return EASE registration forms by mail or fax.

We will issue a Return Authorization Number upon verification into the program.
Step 4:
Step 5:

Step 6:

A monitor will be advance shipped to your location.

We will issue a UPS Call Tag to pick up the defective unit.

Please review the following chart to see your EASE program qualifications.

WARRANTY

COVERAGE AT

CUSTOMER

PERIOD

NO CHARGE

CHARGES

Within the first three months of

- New AOC monitor - Call tag

purchase: Covered by EASE

dispatched and return freight

- None*

charges via UPS
Between 4 months – 1 Year

- All Parts & Labor Including CRT

- UPS Return Freight to AOC

Tube & LCD Panel
Between 1 Year - 3 Years: Covered

- Parts & Labor (excluding CRT

by standard limited warranty

Tube & LCD Panel)

- UPS Return Freight to AOC

*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your
location, prior to the defective unit

arriving at AOC’s service center. If you do not wish to supply a credit card,

AOC will only ship the new monitor, once the defective unit arrives at the AOC

www.aocmonitor.com

service center.

TCO DOCUMENT

(FOR TCO CERTIFIED MODELS)

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