APEXIS ELECTRONIC AH4033BW IP Camera User Manual

SHENZHEN APEXIS ELECTRONIC CO., LTD. IP Camera Users Manual

Users Manual

Megapixel IP CameraH.264(For IE Browser)User Manual
More Security, More Convenience2 of 40StatementThank you for using our IP camera products. The IP camera designed for network video surveillance, adoptedhigh performance and powerful single SOC chip media processor to integrate audio and video capture,compression and transmission. Standard H.264 Main Profile coding algorithm ensures clearer and smoothervideo transmission effect. Built-in Web Server allows users to easily perform real-time monitoring and remotecontrol over front-end cameras via IE browser.The IP cameras are suitable for small and medium-sized enterprises, families, and other environments thatrequire remote network video transmission and monitoring. It is easy to be installed and operated.Before installation, please check the product and all accessories. If anything is missing, please contact yoursupplier in time.Package Contents:1 IP Camera X12 Power Adapter (refer to camera model) X13 CD X14 User Manual X15 WIFI Antenna （for wireless model）X16 Bracket X17 Network Cable X1NOTE:Contents in this manual may be different from the edition that you are using. Should any unsolved problemoccur given that the product is used according to this manual, please contact our technical supportdepartment or your product suppliers.The content of this manual may be updated at irregular intervals without prior notice.
More Security, More Convenience3 of 40CONTENTS1. INTRODUCTION...........................................................................................................................................................11.1. General Description...........................................................................................................................................11.2. Characteristic......................................................................................................................................................11.3. Specification....................................................................................................................................................... 22. INSTALLATION AND SETTINGS............................................................................................................................... 32.1. Network Connection..........................................................................................................................................32.2. IE Browser Settings...........................................................................................................................................42.3. UPnP Service..................................................................................................................................................... 52.4. IPCam IP Address Search Tool....................................................................................................................... 52.5. Install the OCX ActiveX.....................................................................................................................................63. SOFTWARE OPERATION (IE BROWSER)............................................................................................................. 73.1. Three main functions.........................................................................................................................................83.2. For Live Video.................................................................................................................................................... 84. PARAMS SETTINGS................................................................................................................................................. 124.1. Device Info........................................................................................................................................................124.2. Video Info..........................................................................................................................................................124.3. Audio Settings.................................................................................................................................................. 134.4. Motion Detection..............................................................................................................................................144.5. Alarm Settings..................................................................................................................................................164.6. Basic Network Settings...................................................................................................................................184.7. Wireless Lan Settings..................................................................................................................................... 224.8. UPNP Settings................................................................................................................................................. 234.9. Cruise Settings.................................................................................................................................................234.10.Indicators Settings............................................................................................................................234.11. User Manage..................................................................................................................................................244.12. Log...................................................................................................................................................................244.13. Date Time Settings........................................................................................................................................254.14. Multi-Device Settings....................................................................................................................................264.15. Mail Service Settings.................................................................................................................................... 264.16. FTP Service Settings.................................................................................................................................... 274.17.P2P Settings.....................................................................................................................................284.18. SD Card Info.................................................................................................................................................. 284.19. Local Settings................................................................................................................................................ 284.20. System Tool....................................................................................................................................................295. PLAYBACK.................................................................................................................................................................. 306. FREQUENTLY ASKED QUESTIONS......................................................................................................................337. OBTAINING TECHNICAL SUPPORT......................................................................................................................37
More Security, More Convenience4 of 401. INTRODUCTION1.1. General DescriptionThis is a minitype camera with elegant and beautiful shape, built-in Web server, open application interfaceand industrial grade stable performance, makes the industrial network transmission safety, quickly, simpleoperation, easy control. It integrates audio and image information, perform real-time monitoringsynchronously through the network, to achieve real-time monitoring audio and image via a standard Webbrowser.1.2. CharacteristicEasy to InstallJust insert the network cable to the RJ45 interface of the camera, inputting the camera’s IP address throughMicrosoft IE, Mozilla Firefox, Safari, Google Chrome or other standard browsers, then using it.High Quality ImageThe camera adopts H.264 video compression, with clear picture, the maximum speed up to 30 frames/secondvia 10M/100M network real-time transfer.Open Standard EnvironmentSupport TCP/IP network, support HTTP DNS DHCP PPPoE SMTP FTP SSL TFTP NTP ARP/RARP NFSRTSP RTP RTCP protocols and Dynamic IP(DDNS). Support up to 10 users online simultaneously.Advanced Extended FunctionConnect home appliances and panalarm via GPIO interface to achieve I/O alarm input and output functions.Simple Management ModeUsing standard web browser, to configure and manage the camera, upgrade the software online directly.Safety Performance GuaranteeMulti-level users management and passwords definition, the administrator can set different access permissionto different level visitors.Extensive Range ApplicationReal-time video is transferred by internet, which can’t be compared by traditional video surveillance system.Users can view and remote control the real time image at anytime, anywhere via network. The camera can bewidely used such as product demonstrations, real-time monitoring, real-time recording and taking. It can alsobe at the scheduled time or event occurs, send pictures to the specified E-Mail, FTP server timely.
More Security, More Convenience5 of 401.3. SpecificationImage SensorImage Sensor 1/4" Color CMOS SensorLens f: 6 mm, F:2.0 (IR Lens)Mini. Illumination 0.5LuxAudioInput 1 channel audio inputOutput 1 channel audio outputAudio Compression G.711VideoImage Compression H.264, MJPEGImage Frame Rate 30fpsResolution 1280 x 720(30fps), 640 x 480(30fps), 320x240(30fps)Flip Mirror Images Vertical / HorizontalLight Frequency 50Hz, 60Hz, OutdoorVideo Parameters Brightness, Saturation, Contrast, HueCommunicationEthernet Interface Build in 10/100Mbps,Auto MDI/MDIX , RJ-45Supported Protocol TCP/IP HTTP DNS DHCP PPPoE SMTP FTP SSL TFTP NTPARP/RARP NFS RTSP RTP RTCP.Compress rate level 128Kbps～4MbpsWireless Standard IEEE 802.11b/g/nData Rate 802.11b: 11Mbps (Max.), 802.11g: 54Mbps (Max.),802.11n: 150Mbps (Max.),Wireless Security WEP & WPA WPA2 EncryptionPhysicalInfrared Light 30 IR LEDs, Night visibility about 25 metersDimension 175(L) x98(W) x98mm(H)Alarm Input 1 Channel on/off InputAlarm Output 1 Channel relay OutputPower Power Supply DC 12V/2.0A (EU,US,AU adapter or other types optional)Power Consumption 9 Watts (Max)EnvironmentOperate Temper. -30° ~ 55°C (14°F ~ 131°F)Operating Humidity 20% ~ 85% non-condensingStorage Temper. -30°C ~ 60° (14°F ~ 140°F)Storage Humidity 0% ~ 90% non-condensingPC SystemRequirementsCPU 2.0GHZ or above (suggested 3.0GHz)Memory Size 256MB or above (suggested 1.0GHz)Display Card 64M or aboveSupported OS Microsoft Windows 2000/XP/Vista/7/8Browser IE6.0/7.0/8.0/Firefox/Safari/Google chrome or other standard browsers
More Security, More Convenience6 of 402. INSTALLATION AND SETTINGSSystem Requirement:Operating System: Windows 2000 / XP / Vista / 7/8Network Protocol: TCP/IPNetwork Structure: Applies to all network connections 10/100M LAN platformBrowser: Internet Explore 6.0 or above.2.1. Network ConnectionIntranet and Extranet Connection Reference:Extranet means public IP, Intranet means private IP. If your IP belongs to the follow range, then it’s a privateIP :Category A: 10.0.0.0 - 10.255.255.255Category B: 172.16.0.0 - 172.31.255.255Category C: 192.168.0.0 - 192.168.255.255Intranet Connection: IP camera and user’s computer (device) should be under the same networkenvironment, and both of their IP should be under the same subnet, then means correct connection, pictureas below:Figure1.0Extranet Connection: there are 2 ways as below:(1). IP camera connect to the Internet via router, here camera’s IP is a private IP, clients need to connect to IPcamera through a router, with forwarding rule to be connected correctly, as below:Figure1.1(2). IP camera connect to the Internet directly, if it’s a fixed IP which provided by ISP, just input it. If it’s afloating IP, then input the account and password which provided by ISP to dial-up connection.
More Security, More Convenience7 of 40Figure1.22.2. IE Browser SettingsOCX will be downloaded automatically when users login the IP Camera, so users have to set the IE browserto enable the OCX be downloaded automatically after signing in. Steps as below:1. Close the firewall of your computer.2. Change the ActiveX settings, “IE” browser > “Tool” > “Internet Options” > “Security”> “Custom Level” >“ActiveX control and Plug-ins”, all the ActiveX options set to be “Enable”:Especially:Enable: Download unsigned ActiveX controlsEnable: Initialize and script ActiveX controls not marked as safeEnable: Run ActiveX controls and plu-insFigure1.3
More Security, More Convenience8 of 40Figure1.4In addition: you can also click “Start” menu>“Internet Explorer”, choose “Internet attributes “ to enter, or via“Control Panel” >“Internet Explorer”, enter to Security setting.2.3. UPnP ServiceUPnP could help you to find your camera’s IP more faster. For Window XP, from “Control Panel” > “Add orremove applications” > “Add or remove Windows component” > “Network service” > “Detailed data” >“UPnP users interface”, enable it, factory settings is disable. Then it can allow your operating system tosupport UPnP.2.4. IPCam IP Address Search ToolStep 1: Use tool “SearchIPCam.exe” to find IP address of LAN.Figure1.5Step 2: Double click “Search IPCam”, camera IP & MAC list will be displayed. If you want to re-search, click
More Security, More Convenience9 of 40“Search” again.Figure1.6Step 3: Choose the IP, click “Login” or double click the IP to enter IE login interface.Figure1.72.5. Install the OCX ActiveXInstall the OCX activeX for the first time login; click the icon on the right bottom,Download the OCX file , After that, double click to install it automatically.After OCX installed fully, then input the user name and password to login the camera.
More Security, More Convenience10 of 403. SOFTWARE OPERATION (IE BROWSER)Choose the suitable language, input correct user name and password, then click “Login”For example,if the factory default settings as below:IP Address:192.168.1.155User name: admin Password: adminFigure1.8：Choose languages here：For mobile phone login：For OCX installation：Click to login the IE interface as below:Figure1.9
More Security, More Convenience11 of 403.1. Three main functions:Figure2.0Live video: Click it, back to live video window from “Playback” or “Params settings”Playback：Click to query and playback the video files (Details see 5 Playback)Params Settings：Setting the camera’s parameters (Details see 4 Params settings)3.2. For Live Video3.2.1 TOP Menu:Figure2.1Play: Play the live video.Stop: Stop the live video.Listen: Click it to enable listen function, the icon will change to green color can hear the liveaudio from camera via PC if audio is ON. Click it again, will stop listen function.Talk: Click it to enable talk function, the icon will change to green color can talk between PC andcamera if audio device connected. Click it again, will stop talk function.Capture: Click to take snapshot, the picture be saved in the PC to it’s appointed path as JPG format,and pop-up the prompt as below:Figure2.2Record: Click to start record manually, the icon will change to green color Record file will besaved in the PC to it’s appointed path as AVI format. Click it again, will stop record function.
More Security, More Convenience12 of 40Clear Alarm: Click to stop the alarm manually when there is an alarm triggered, and pop-up prompt asbelow:Figure2.3OSD Settings: Click it will pop-up the OSD settings interface, including OSD Color, Frequency, ImageMirror and Flip.Figure2.4OSD: Means “On-Screen Display”OSD Color: Including Disabled, Black, Red, Green, Blue, Purple, Gray, Silver, Yellow, Olive, Turquoise, White,Light Blue etc.Figure2.5Frequency: Including 50HZ, 60HZ, Outdoor.50HZ/60HZ for the users who use 50HZ/60HZ frequency, outdoor for the users who want to use this camerato monitor the outdoor environment
More Security, More Convenience13 of 40Figure2.6Mirror and FlipMirror: Select this icon to see the mirror image. Erase it, will back to normal.Flip: Select this icon to see the reversal image. Erase it, will back to normal.Figure2.7NOTE: You can choose Mirror and Flip function when you set up the camera in a special position.Full Screen: Click it, shift to full screen mode, double click left mouse or click the icon on the leftbottom to exit full screen mode3.2.2 Left Side Menu:There are some basic operation icons listed on the left side menu as below:Figure2.8
More Security, More Convenience14 of 40PT Control: Not ApplicableFigure3.0:Click this one, you can view the main channel of the camera you login, move the mouse to the icon,the frame will change to red color .: Click this one; you can view 4 Channels of cameras which connected, from CH1 to CH4. move themouse to the icon, the frame will change to red color .: Click this one; you can view 9 Channels of cameras which connected, from CH1 to CH9. move themouse to the icon, the frame will change to red color .NOTE: If you want to view 4/9 channels, you should set the Multi-Device firstly (See 4.13 Multi-DeviceSettings)Figure3.1:PTZ speed: Not Applicable:Brightness: set value from 0 to 255, click the icon, it will back to factory settings.:Contrast: set value from 0 to 255, click the icon, it will back to factory settings.:Hue: set value from -128 to 127, click the icon, it will back to factory settings.:Saturation: set value from 0 to 200, click the icon, it will back to factory settings.Figure3.2There are 9 icons at the bottom of the UI which show the status of each channel of the camera.:Grey color: means there is no device connected to the main device from this channel.:Green color: means the device connected from this channel, and it works well.:Red color: means the device of this channel is recording.:Yellow color: means set this channel in multi-device already, but it fails to connect to the main device.
More Security, More Convenience15 of 404. PARAMS SETTINGS4.1. Device Info.Click “Params Settings” icon , select “Device info”, it will show the basic information such as “DeviceID”, “Device Client”, “Device Host”, “Description”, “IP Address”, “UPNP Status”, “DDNS Status” etc.Default device name is “IP Camera”, users can change the camera’s description here, picture as below:Figure3.34.2. Video Info.Click “Video Info” to enter the interface as below:
More Security, More Convenience16 of 40Figure3.4There are two option for stream, Main-Stream and Sub-Stream, users can set the stream based on theactual operation environment, for example, if the band width is good enough, set Main-Stream asInitial-Stream, or choose Sub-Stream will be better.Set the parameters of Main-Stream and Sub-Stream as below:Resolution: 1280x720, 640x368, 320x208 optional.Frame Rate: Set the frame rate according to the band width. Frame rate could be “Auto” or “from 1fps to30fps(Real time)”. if the network situation is not ideal, can reduce the frame rate to control the coding rate,make the moving pictures more smoothlyBit Rate: Higher bite rate means better quality images, but take more band width, so please adjust thesettings according to the actual band width. The range of bit rate from 128Kbps~4Mbps.Figure3.5Image Quality: Better image quality, higher bit rate value, and it will take more band width, the image qualityparameters could be set as below:Figure3.6NOTE: When the device runs, only can select Bit Rate or Image Quality either.4.3. Audio SettingsClick “Audio Settings” to enter the interface:
More Security, More Convenience17 of 40Figure3.7Built-in headset: Choose built-in MIC as the audio input device.External headset: Choose external headset as the audio input device.4.4. Motion DetectionClick “Motion Detection” to enter the interface:Figure3.8Motion Detection Zone Armed:Can set all zone to be armed, or a specified zone armed.Before setting a specified zone, should set "Motion Detection" to "ON", then press left mouse, drag it onvideo area to set the detection zone, and save it, supports 3 area ID mostly.
More Security, More Convenience18 of 40Figure3.9●Detect All: Setting the whole video window as the motion detect armed zone.●Clear: Clear all armed zone.●Motion Detection: Set motion detection armed function ON/OFF.Figure4.0●Sensitivity: Set detection sensitivity as Low, Middle, High, Higher, Highest.Figure4.1●Alarm Duration: Set each alarm duration, can be forever, 5s, 10s, 15s, 30s, 60s.Figure4.2Action with Alarm
More Security, More Convenience19 of 40These are actions optional for motion detection.Figure4.3●Alarm output: Select it to enable alarm output, unselect to stop.●SD-Card Record: Select it to enable record in SD card, unselect to stop.●Send E-mail: Select it to enable E-mail alert function, unselect to stop. (Mail service details see 4.14)●FTP Upload: Select it to enable FTP upload function, unselect to stop. (FTP details see 4.15)Click Save to save all the settings.Click Update to refresh the settings.4.5. Alarm SettingsClick ”Alarm Settings” to enter the interface:Figure4.4●External Alarm: Set external alarm function ON/OFF.Figure4.5●Alarm Duration: Set external alarm output duration(Relay close time), can be Forever, 5s, 10s, 15s, 30s,60s.
More Security, More Convenience20 of 40Figure4.6●Lose SD-Card Alarm: Set alarm triggered ON/OFF if the SD-Card is lost.Figure4.7●Alarm Input: Set alarm input ON/OFF, it supports NO/NC external alalrm device, shoose the correct modeto make sure it works well, it refers to the I/O pin6(Input2) and pin7(Input1).Figure4.8●Action with AlarmThese are actions optional for external alarm triggerred.Figure4.9Alarm output: Select it to enable alarm output, unselect to stop.SD-Card Record: Select it to enable record in SD card, unselect to stop.Send E-mail: Select it to enable E-mail alert function, unselect to stop. (Mail service details see 4.14)FTP Upload: Select it to enable FTP upload function, unselect to stop. (FTP details see 4.15)Click Save to save all the settings.Click Update to refresh the settings.
More Security, More Convenience21 of 404.6. Basic Network SettingsClick ”Basic Network Settings” to enter the interface:Figure5.0Network Type: There are three modes: Static Address,DHCP,PPPoE.Figure5.14.6.1 Static AddressSet network parameters manually
More Security, More Convenience22 of 40Figure5.2●Media Port: Default is 38401.●Web Port: Default is 80.●Mobile Port: Default is 2012.●RTSP Port: Default is 554.●IP Address: Set the IP address of camera.●Subnet Mark: Default is 255.255.255.0.●Gateway: Set the gateway of IP camera. If the camera connect to extranet via router, then the gateway isthe router’s IP.NOTE: Please don’t change the Media Port,Web Port,Mobile Port,RTSP Port if no necessary.4.6.2 DHCPChoose DHCP, the camera will get IP address automatically.Figure5.3●Media Port: Default is 38401.●Web Port: Default is 80.●Mobile Port: Default is 2012.●RTSP Port: Default is 554.NOTE: Please don’t change the Media Port, Web Port, Mobile Port, RTSP Port if no necessary.4.6.3 PPPoESet parameters here to enable PPPoE function.
More Security, More Convenience23 of 40Figure5.4●Media Port: Default is 38401.●Web Port: Default is 80.●Mobile Port: Default is 2012.●RTSP Port: Default is 554.●Enable PPPoE: Choose Open to enable PPPoE function.●PPPoE User: The account provided by ISP●PPPoE Password: The password provided by ISP.●PPPoE IP Addr. If PPPoE dial-up succeed, will display the IP address distributed by ISP.NOTE: Please don’t change the Media Port,Web Port,Mobile Port,RTSP Port if no necessary.Figure5.5●DNS Server: Set DNS server●MAC Address: MAC address of IP Camera.If you don’t know Subnet Mask,Gateway,DNS Server. Please check the Local Area Connection Status ofyour computer; it contains all these information, steps as below:1. Control Panel >Network Connections >Local Area Connections >Support >Details2. Find the local connection icon from taskbar, left click it, choose Support >Details
More Security, More Convenience24 of 40Figure5.6Figure5.7If you don’t know the DNS Server, you can set it the same as Gateway.4.6.4 DDNS: Enable DDNS function.Figure5.8There are 2 options:
More Security, More Convenience25 of 40Factory DDNS:This domain is provided by manufacturer.Third Party DDNS:This domain is provided by the 3rd party, such as Dyndns, 3322 etc.●Enable DDNS: Set DDNS function ON/OFF.●DDNS Server Type: Set DDNS server type, such as factory DDNS or third party DDNS server provider.●DDNS User: Registered user name from DDNS server. (If use factory DDNS, it can’t be modified.)●DDNS Password: Registered password from DDNS server. (If use factory DDNS, it can’t be modified.)●DDNS Host Name: Domain name set by user. (If use factory DDNS, it can’t be modified.)For the third party DDNS, you have to register an account firstly, keep the user, password, host, then input it.NOTE: Only one DDNS can be chosen, for example, if you use manufacturer’s DDNS, the 3rd one won’t work,if use the 3rd DDNS, the manufacturer’s one won’t work.4.7. Wireless Lan SettingsClick ”Wireless Lan Settings” to enter the interface:Figure5.9Click the icon “Search” to scan the wireless network in this environment automatically.Using Wireless Lan: Set WiFi ON/OFF.SSID: the ID of Wireless network, it should be the same SSID as the connected WiFi router.Network Type: Two modes:1. Infra（Infrastructure Mode）, if using normal AP, choose Infra mode..2. Ad-Hoc Mode. If using point-to-point transmission, choose Adhoc mode.The factory setting is Infra.
More Security, More Convenience26 of 40●Encryption: WEP, TKIP, AES optional.●Authentication:WEP: Open System or Share Key. TKIP (AES): WPA-PSK or WPA2-PSK.●Select Key: Choose the channel of WEP share Key.●Key: Input the key the same as the settings in your router.All the WiFi encryption mode should be the same as WiFi router which connected, and different encryptionhas different authentication menu.4.8. UPNP SettingsClick “UPNP Settings” to enter the interface:Figure6.0Enable UPNP: Set UPNP function ON/OFF.Select it to enable UPNP, then the camera will do port forwarding automatically.It’s helpful for using DDNS, if your router support UPNP, then you no need do port forwarding in router.NOTE: Here UPNP only for port forwarding now. It has much relation with security settings of your router,make sure the UPnP function of router is ON.ATTENTION: If your router doesn’t support UPNP function, it may show error information. So we recommendyou do port forwarding manually in your router.4.9. Cruise SettingsNot Applicable4.10. Indicator SettingsThere are 3 Indicator Modes,choose the one,then click "Save"
More Security, More Convenience27 of 404.11. User ManageClick “User Manage” to enter the interface:Figure6.2Every camera supports 16 users, and every user can be divided into three grades including SuperAdministrator,Administrator,Operator,Visitor.Click Add, will pop-up the window as below:Figure6.3Super Administrator：Every device has a super administrator, it has the highest permission, can set all theparameters.Administrator：Lower permission than super administrator, it can set most of the parameters except addingor editing other administrator accounts.Operator: Lower permission than administrator, can do some operation such as pan/tilt control and set someparameters.Visitor: The lowest permission, only can view live video, can’t control the pan/tilt, parameter settings etc.4.12. LogClick “Log” to enter the interface:
More Security, More Convenience28 of 40Figure6.4Record user information, including account, date, time, visitor IP address etc.4.13. Date Time SettingsClick “Date Time Settings” to enter the interface:Figure6.5Date Time: Display the current date and timeTime Zone: Set the current time zoneTime Mode: Can choose PC Time or NTP Time.
More Security, More Convenience29 of 40Figure6.6NTP Server: Choose the relevant NTP sever when set time mode as NTP Time.4.14. Multi-Device SettingsClick “Multi-Device Settings” to enter the interface:Figure6.7Click Search, all the cameras connected in the Lan will be listed, then select a number from the bottomwindow, click edit, will pop-up a parameter settings window:Figure6.8Choose the ID, input host, web port, media port, username, and password manually, click OK to submit.4.15. Mail Service SettingsClick “Mail Service Settings” to enter the interface:
More Security, More Convenience30 of 40Figure6.9Enable Smtp: Set e-mail function ON/OFF.Addresser: Set sender’s name.Outbox: Set sender’s email address.Inbox: Set receiver’s email box. (support the most 3 emails simultaneously): Add email address: Delete email address which selected.SMTP Server: The sender’s SMTP server.SMTP Port: The sender’s SMTP Port, usually is 25, some SMTP server have its own port, such as the smtpport for Gmail is 465.Auth User: Verify the user settingsSMTP User: Set sender’s user name.SMTP password: Set sender’s password.4.16. FTP Service SettingsSet FTP service, Snapshots will be delivered to appointed FTP server when alarmed.Click “FTP Service Settings” to enter the interface:Figure7.0Enable FTP: Set FTP function ON/OFF.FTP Server: Set FTP server address.FTP Port: Set the port of FTP server, default is 21.FTP User: Set the user name of FTP server.FTP Password: Set the password of FTP server.Upload Folder: Set the path of remote FTP server. Make sure that the folder you plan to store images exists.For camera couldn’t create the folder itself. Also, the folder must be erasable.FTP Mode: It supports standard (POST) mode and passive (PASV) mode.Click save to submit, click test to check the settings.NOTE: Only alarmed, there will be 3 snapshots sent to the FTP server every 1 second.
More Security, More Convenience31 of 404.17. P2P SettingsUsers don't need to change the P2P Settings4.18. SD Card Info.Click “SD-Card Info” to enter the interface:Figure7.1Device Name: Display the name of SD card.Total Size: Display the total size of SD cardFree Space: Display the free space of SD cardState: Display the state of SD card.Format: Click it to delete all data and format the SD card. (All data will be lost if formatted)Open Auto cover: Set SD card auto cover when it’s full.Open Pre-recording: Set Pre-recording function(Record the video before alarm triggered).Pre-recording Time: Set the Pre-recording time, could be from 1 to 6 seconds.Record Stream: Choose the stream here.4.19. Local SettingsClick “Local Settings” to enter the interface:
More Security, More Convenience32 of 40Figure7.2Enable Alarm Audio: Set audio ON/OFF once alarmed.Enable Alarm Rec: Set alarm record function ON/OFF.Alarm Rec Time: Set alarm record duration time, can be 30s, 1min, 2min, 3min, 5min.Manual Rec Pack Time: Set the manual record file pack time, can be 30min, 1h, 2h, 3h, 5h.Record Path: Set the path for record file saved..Capture Path: Set the path for snapshot saved.4.20. System ToolClick “System Tool” to enter the interface:Figure7.3●Reboot Device: Click to Reboot the camera.●Restore Factory Settings: Click it, all the parameters will be back to factory settings.●Upgrade Device Firmware: Click “Browse”, choose the correct system file for upgrade, then click “Start”.●Upgrade Device Web UI: Click “Browse”, choose the correct Web UI file for upgrade, then click “Start”.NOTE: Please use the correct upgrade file, must keep the power on when upgrading, wired mode suggested,because wrong operation or incorrect upgrade file maybe damage the device.
More Security, More Convenience33 of 405. PLAYBACKClick ，login the playback interface, this is for SD Card files playback.Figure7.4Click search icon, will pop-up a window for search file, set the mode or time, click OK to submit, thenall the correlative files will be listed on the right side.Figure7.5
More Security, More Convenience34 of 40Search Mode: There are 4 search modes optional.Figure7.61. Type: means search by the file type.Figure7.72. Time: means search by the appointed record timeFigure7.83. Type and Time: means search by both file type and appointed record time.4. All: means all the files.After searching, files will be listed on the right side window, choose the file, double click it or click play iconto start replay. Users can check the replay file information here, do other operation such as Stop,Pause,Previous,Next,Fast Backward,Fast Forward etc.Figure7.9
More Security, More Convenience35 of 40Image Enlarge and ReduceDuring playback, users can enlarge the image to see the video details, it supports 2X, 4X, 8X zoom.Click the enlarge icon, will pop-up a window to choose the zoom in type.Click the reduce icon, will zoom out the image.Figure8.0Audio:During playback, users can adjust the volume, drag the volume icon on the right bottom side.Figure8.1
More Security, More Convenience36 of 406. FREQUENTLY ASKED QUESTIONS1. I have forgotten the administrator username and/or passwordThere is a [RST] button on the rear panel, keep the power on, hold the reset button for 10 seconds, it willrestore back to factory default settings as below:Username: adminPassword: adminNOTE: Please don’t press RST button if without professional guide.2. There is no picture displayed in IE browserIt maybe the ActiveX problem,If use the IE browser for the first time, should install the ActiveX, details as below:Before login, click the ActiveX icon at the right side of interface to download, save the file, runit to install the ActiveX.3. Fail to visit IP camera via IE after upgradingSolution: Clear the browser buffer.Steps: Open IE>click “Tools”> “Internet Options”>“General”>“Delete”> “Internet temporary files”, deletethe cookies and temporary files, then click “OK” and re-login.4. The video is not smoothPossible reason 1: The frame rate value is too small.Solution: Increase the frame rate value.Possible reason 2: Too many users are connecting to the device.Solution: Close some connection or reduce the video frame rate.Possible reason 3: Network bandwidth is too low, lots of lost packets.Solution: Reduce the video frame rate or video compression bit rate.5. Fail to visit IP camera via IE browserPossible Reason 1: Network is disconnected.Solution: Connect your PC to network, check whether the network works well or not. Check whether thecable problem, or network problem caused by PC virus.Possible reason 2: IP Address has been occupied by other devices.Solution: Stop the connection between IP camera and network; connect the IP camera to PCdirectly, reset IP address according to the proper operations recommended.Possible reason 3: IP addresses are in different subnets.Solution: Check IP address, Subnet masking and Gateway.Possible reason 4: Physical address of network conflict with IP camera.
More Security, More Convenience37 of 40Solution: modify the physical address of IP camera.Possible Reason 5: Web port has been modified.Solution: Contact Network Administrator to obtain related information.Possible Reason 6: Unknown.Solution: Press RESET to restore to factory settings then connect it again, the default IP address is192.168.1.155, subnet mask is 255.255.255.06. The color of image is abnormal (Green or other color)Sometimes the IP camera images cannot be displayed properly because of different graphics cards, theimages appears to be green or other colors, then you should run the programme “Config.exe” from thedownloaded OCT files.(or run C:\windows\system32\Config.exe) to set the following parameters of display buffer: auto-detection,used display card memory or system memory,then run IE , connect IP camera again.7. There is no voice while monitoringPossible Reason 1: No audio input connectionSolution: Check audio connection of the hostPossible Reason 2: the relative audio option of IP camera is OFF.Solution: Check audio parameter settings to see if you have set the audio option ON, but without externalaudio input.8. Image processing doesn’t work properlyPossible Reason 1: System problem, DirectX function is disabled, which will cause slow display of imagesand abnormal color.Possible Reason 2: Hardware problem, graphics card doesn’t support image acceleration and hardwarezooming functions. (For hardware issue, the only solution is to change the graphics card)Solution: Install DirectX image driver, then click “Start”>”Run”>input “dxdiag”, set enable "DirectDrawAcceleration" "Direct3D Acceleration " "AGP Texture Acceleration" functions.
More Security, More Convenience38 of 40.Figure8.2Note: If you are unable to do it, it means your DirectX is not installed properly or hardware doesn't support thisfunction.9. Fail to use DDNSPossible Reason 1: The PC or IP Camera can’t connect to the internet.Solution: Check the internet connection and settings.Possible Reason 2: Port forward is not set in router.Solution: Set the port forward of extranet in router correctly.For example, if IP Camera address is: 192.168.1.100, Media port is 38401, Web port is 85, factory DDNS ishttp://test.aipcam.com. Use TP-Link router as below:(1) Login the router.(2) Choose “Forwarding”, select “Virtual Servers”(3) Click the Add New button, pop-up below:
More Security, More Convenience39 of 40Figure8.3Fill the service port as 85, IP address as 192.168.1.100, click Save.(4) Repeat the step 3, will pop-up the window again, fill the service port as 38401, IP address as192.168.1.100, then save.(5) Then check the “Device Info” –“DDNS Status”,Will show DDNS: http://test.aipcam.com:85 , input this link in IE, then can visit this camera remotely.
More Security, More Convenience40 of 407. OBTAINING TECHNICAL SUPPORTWhile we hope your experience with the IP CAMERA network camera is enjoyable and easy to use, you mayexperience some issues or have some questions that this User’s Guide has not answered. Please contactyour reseller and ask for help firstly, if they could not resolve your issue, please contact our company.If your cameras do not support some special functions showed in the manual, please contact our technicalsupport team to obtain the latest Firmware and WEB UI file for doing upgrade.NOTE: Some old version cameras can’t be upgraded to the latest version, that’s not only the softwaredifference, but also the hardware difference. If you can’t make sure of it, please contact with our technicalsupport team directly.FCC STATEMENT1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference.(2) This device must accept any interference received, including interference that may cause undesiredoperation.2. Changes or modifications not expressly approved by the party responsible for compliance could void theuser's authority to operate the equipment.NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation.This equipment generates uses and can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radio communications. However, there isno guarantee that interference will not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined by turning the equipment off and on, theuser is encouraged to try to correct the interference by one or more of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.FCC Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. Thisequipment should be installed and operated with minimum distance 20cm between the radiator & your body

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