ARRIS 2WHPLHG 802.11b/g Homeportal User Manual Book HPL 1000SW Install Guide 178 001 A

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Installation Guide for Model 1800HG
Notice to Users
©2003 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS
MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR
SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE,
OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by
the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may
require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.
___________________________________________________________________________________________________________________________
Owner’s Record
The serial number is located on the bottom of your 2Wire HomePortal. Record the serial number in the space provided here and refer to it
when you call Customer Care.
Serial Number:__________________________
Safety Information
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To prevent fire or shock hazard, do not expose your HomePortal to rain or moisture.
To avoid electrical shock, do not open the HomePortal. Refer servicing to qualified personnel only.
Never install modem, cable, or telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network interface.
Use caution when installing or modifying cable or telephone lines.
Avoid using your modem during an electrical storm.
Do not use your modem or a telephone to report a gas leak in the vicinity of the leak.
A socket outlet should be as close as possible to the unit and easily accessible.
You MUST use the 26 AWG telephone cord supplied when connecting this device.
Contents
Networking Technology Overview
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Home Phoneline Networking (HomePNA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
HomePortal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Step 1: Getting Started
First: Remove or disable conflicting applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Second: Check your computer’s browser and system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Step 2: Connect Your First Computer to the HomePortal
Choose a computer and connection type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Install the 2Wire Gateway USB driver — Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the 2Wire Gateway USB driver — Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Home Phoneline Networking (HomePNA) Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Network with Ethernet Hub or Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Step 3: Install the HomePortal Software
Installing the HomePortal Setup Wizard on Windows PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Starting the Setup Wizard manually on Windows PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the HomePortal Setup Wizard on Macintosh computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 4: Add Computers to the Network
Choose a computer and connection type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Home Phoneline Networking (HomePNA) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The HomePortal Indicator Lights
HomePortal indicator and status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Diagnosing connection problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
POWER indicator light is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
BROADBAND LINK indicator light is red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
LOCAL NETWORK indicator light is not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appendix A: 2Wire Wireless Adapter Installation
2Wire Wireless PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing the Wireless PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2Wire Wireless USB Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Wireless USB Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Wireless Adapter Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing Drivers For Windows 98SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing Drivers For Windows ME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing Drivers For Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing Drivers For Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Appendix B: Third-party Wireless Adapter Configuration
Locate the serial number and wireless encryption key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Agere ORiNOCO PC Card - Silver or Gold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cisco Aironet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
D-Link Air DWL-650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Apple AirPort card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Other wireless Ethernet adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Wireless configuration with Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Regulatory Information
Declaration of Conformity
Limited Hardware Warranty
Networking Technology Overview
A home network consists of two or more computers that have been connected so they can “talk” with each
other. Individual users can now connect to Web servers worldwide through the Internet, a global computer
network. A home network enables computer users in a household to share one Internet connection, share
files without trading disks, and share peripherals such as printers and external drives. Several technologies
are available to connect or “network” computers. These technologies include:
•
Ethernet
•
Universal Serial Bus (USB)
•
HomePNA
•
Wireless
Ethernet
Ethernet is a technology that lets you create a home
network using special wiring. Many new computers
are shipped with a built-in Ethernet adapter. If you
have this kind of computer, you can use Ethernet cable
to connect the Ethernet connection jack on the
computer to the LOCAL ETHERNET port on the HomePortal. You can identify an Ethernet
connection jack by its rectangular shape and size, which is slightly larger than a standard
telephone jack. Ethernet is recommended if your primary computer will be in the same room
as the HomePortal.
Ethernet connection is recommended if your primary computer has an Ethernet adapter and
will be in the same room as the HomePortal.
USB
Most computers and digital devices manufactured in
the last few years come with USB connections. USB
ports, which are small and rectangular, are located on
the back of the computer. Desktop computers
typically have at least two USB ports, and notebook
computers commonly have at least one. USB
connection is recommended if your primary computer does not have a network adapter other
than an available USB port, and will be in the same room as the HomePortal.
Home Phoneline Networking (HomePNA)
The HomePortal supports the HomePNA (Home Phoneline
Networking Alliance) protocol. Home phoneline networking
uses HomePNA technology to allow you to connect computers
in different rooms using your home’s existing telephone wiring.
To create a home phoneline network, you need either a PCI HomePNA card installed into
your computer or an external HomePNA adapter. These devices make it possible to connect
each additional computer through the phoneline.
Home phoneline networking (HomePNA) is recommended for connecting secondary
computers to your HomePortal if those computers are in the same room as the HomePortal,
and for connecting computers in other rooms to the HomePortal.
Wireless
Wireless networking uses radio waves to connect your computers to
your network. A PC Card (PCMCIA) wireless adapter looks like a flat,
metal credit card with a piece of black plastic attached at one end.
Other types of wireless adapters can be attached using a USB connector. Wireless technology
is recommended for networking mobile computers that are located in an area that is difficult
to connect via a wired (Ethernet, HomePNA, or USB) network.
HomePortal
The 2Wire HomePortal residential gateway makes it possible to create a home network using any of the
above technologies. By enabling you to connect the computers in your home, the HomePortal provides you
with all the benefits of networking, including the ability to share one Internet connection among all the
computers and computer users in your household.
The HomePortal securely delivers rich content such as games and music from the Internet, distributing it to
multiple simultaneous users within your household. The HomePortal is easy to install and as easy to use as
browsing the Web. The HomePortal also makes it easy to share printers, MP3 players, Internet radios,
game consoles and other Internet devices.
The HomePortal enables high-speed, always-connected Internet access to the computers on your home
network—while keeping your private files safe from Internet hackers. The firewall and denial-of-service
attack protection built into the HomePortal keeps your data safe.
Step
Getting Started
First: Remove or disable conflicting applications
Applications that enable a computer to share its Internet connection (often called Internet sharing software)
and PC based firewall applications typically interfere with the HomePortal and should be removed or
disabled before you install the HomePortal residential gateway. The HomePortal provides the same
features as the products listed below so you don’t need to worry about losing Internet sharing and security
capabilities. For more information on the HomePortal firewall, see Technical Support at www.2Wire.com.
If you have any of the following (or similar) applications installed on your computers, remove or disable
them according to the manufacturer’s instructions before proceeding.
Internet sharing applications such as...
Proxy software such as...
Security software such as...
•
3Com HomeClick
•
WinGate
•
Norton Internet Security
•
Microsoft Internet Connection Sharing
•
Sygate
•
Black Ice
•
Intel Anypoint ISS
•
Zone Alarm
Second: Check your computer’s browser and system requirements
Verify that your computers meet the following minimum requirements:
Browser Requirements
Windows: Microsoft Internet Explorer 5.0 or higher (included on the HomePortal Setup Wizard CD) or
Netscape Navigator 4.7 or higher.
Macintosh: Microsoft Internet Explorer 5.0 or Netscape 4.74 or higher (included on the HomePortal
Setup Wizard CD).
System Requirements
•
At least 32 MB of RAM
•
At least one computer with CD-ROM
•
5 MB of available hard disk space for 2Wire HomePortal software
•
Windows 98, 98SE, Windows ME, Windows NT 4.0 with Service Pack 6, Windows 2000,
Windows XP, or Mac OS 8.6 or higher
•
Network interface card(s) appropriate to your HomePortal model.
Step
Connect Your First Computer
to the HomePortal
Choose a computer and connection type
The first computer you connect to your home network is used to configure the HomePortal residential
gateway for proper operation. Choose one of the following methods to connect your first computer to the
HomePortal. Save and close all open programs before you begin connecting your HomePortal.
Connection Type
Go to...
Ethernet (Yellow cable)
Requires: A computer with an Ethernet port.
Recommended for: Primary computer in the same room as the HomePortal.
page 5
USB (Blue cable)
Requires: A computer with an available USB port. See the USB connection
option for exceptions.
Recommended for: Primary computer in the same room as the HomePortal.
page 6
Home phoneline networking (HomePNA) (Gray cable)
Requires: A computer with a HomePNA port or an external HomePNA adapter
such as the 2Wire PC Port.
Recommended for: Additional computers in the same room as the HomePortal
or computers in other rooms.
page 10
Network connection via Ethernet hub or switch
Requires: An Ethernet hub or switch and a computer with an Ethernet port.
Recommended for: Multiple computers in the same room as the HomePortal.
page 11
Wireless
Requires: A computer with an 802.11b wireless network adapter installed.*
Wireless adapters are purchased separately from the HomePortal.
page 12
* If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, the HomePortal
Setup Wizard software automatically configures it to communicate with the HomePortal during setup,
but you will need to install a driver. See Appendix A for detailed installation instructions.
If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of
choice to communicate with the HomePortal BEFORE installing the HomePortal software. See
Appendix B for detailed configuration instructions.
Ethernet Connection
Requires a computer with an Ethernet port
1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.
The green POWER light on the front of the HomePortal should come on.
2. Connect the yellow Ethernet cable provided with the HomePortal from the ETHERNET port on the
HomePortal to your computer’s Ethernet port.
3. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the
HomePortal to a telephone jack with DSL service.
This connects the HomePortal’s internal DSL modem to your DSL service provider and sets up your
home network for home phoneline (HomePNA) networking. If you have been using an external DSL
modem, you will no longer need it.
Check your connections
With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the
front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The
BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and
an Internet connection has been established.
Continue from here to Step 3 “Install the HomePortal Software” on page 13.
USB Connection
Requires a computer with an available USB port. See note below for exceptions.
Note: Only one Windows or Macintosh computer can be directly connected to the HomePortal using the
USB connection. HomePortal USB connectivity is NOT available for Macintosh OS earlier than 8.6, Mac
OS 10.0, Mac OS 10.1, Windows 95, Window 95 OSR2, or Windows NT. Additional computers may be
added to the network using connection options such as Ethernet.
1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.
The green POWER light on the front of the HomePortal should come on.
2. Connect the blue USB cable provided with the HomePortal from the USB port on the HomePortal to
your computer’s USB port.
3. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the
HomePortal to a telephone jack with DSL service.
This connects the HomePortal internal DSL modem to your DSL service provider and sets up your
home network for home phoneline (HomePNA) networking. If you have been using an external DSL
modem, you will no longer need it.
Install the 2Wire Gateway USB driver — Windows PC
Before installing your HomePortal software, you must install the 2Wire Gateway USB driver on your
computer. The following screens show the installation under Windows XP and may vary somewhat on
Windows 98, Windows ME, and Windows 2000.
1. Power on your computer. When the Found New
Hardware Wizard window opens, make sure
that Install the software automatically
(Recommended) is selected and click Next to
continue.
2. The driver installs.
3.
Click Finish to complete the installation.
Install the 2Wire Gateway USB driver — Macintosh
Before installing your HomePortal software, you must install the 2Wire Gateway USB driver on your
computer. The following screens show the installation under Macintosh OS 10.2 and may vary somewhat
on Macintosh OS 8.6 to 9.X.
1. Power on your computer.
2. Insert the HomePortal Setup Wizard CD in your
computer’s CD-ROM drive.
3. Double-click the 2Wire USB folder to install
the driver.
4. If you have set up an administrator name and
password, the Authenticate screen opens. Enter
your administrator name and password and
click OK.
5. Follow the onscreen instructions. When the
driver installation is complete, you will be
prompted to restart your computer.
6. After your computer restarts, connect a USB
cable from your Macintosh computer to the
HomePortal USB port.
7. Establish your connection. Open the network
Control Panel and select the
Apple icon>System Preferences...>Network.
8. Verify that Ethernet Adaptor (en1) is selected
in the Show field. If it is not, select it from the
pull-down menu. When the New Port Detected
message displays, click OK.
9. Click Save to complete your installation.
Note: Your Macintosh computer automatically assigns the name "(en1)" to the HomePortal USB port. If
your computer has more than one Ethernet-type network device installed, the USB port may be named
"(en2)" or higher.
Check your connections
With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the
front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The
BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and
an Internet connection has been established.
Continue from here to Step 3 “Install the HomePortal Software” on page 13.
Home Phoneline Networking (HomePNA) Connection
Requires a computer with a HomePNA port or an external HomePNA adapter
Computers connected with HomePNA access the HomePortal’s Internet connection and other computers
on the network using existing telephone wiring. You will need one adapter for each computer that you are
connecting through HomePNA. If your computer does not have a HomePNA port, you will need to install
a PCI HomePNA adapter or an external HomePNA adapter. The HomePNA adapter shown above is a
2Wire PC Port Phoneline Adapter.
1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.
The green POWER light on the front of the HomePortal should come on.
2. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the
HomePortal to a telephone jack with DSL service.
3. Install your HomePNA adapter according to the manufacturer’s instructions.
Note: If you are installing a phoneline filter, it must be installed directly between the telephone and the
wall jack, as shown in the diagram. Do not connect the telephone line from the HomePNA adapter to the
phoneline filter. The network will not work properly if the phoneline filter is connected directly to the
HomePNA adapter. You can use the provided Y-adapter to connect both the HomePNA adapter and the
phoneline filter to the same phone jack.
Check your connections
With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the
front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The
BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and
an Internet connection has been established.
Continue from here to Step 3 “Install the HomePortal Software” on page 13.
10
Network with Ethernet Hub or Switch
Requires an Ethernet hub or switch and a computer with an Ethernet port
Note: The HomePortal has an auto-crossover port. You do not need to use a special crossover cable or
make any changes to the configuration of your HomePortal, Ethernet hub, or switch. The HomePortal will
establish the type of port needed during setup.
1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.
The green POWER light on the front of the HomePortal should come on.
2. Connect the yellow Ethernet cable provided with the HomePortal from the ETHERNET port on the
HomePortal to an open port on the hub or switch.
3. Connect the first computer’s Ethernet adapter to the hub or switch using an Ethernet cable.
4. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the
HomePortal to a telephone jack with DSL service.
5. Using another Ethernet cable (not provided), connect any additional computers to the hub or switch.
6. Plug the hub or switch into an electrical outlet.
Check your connections
With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the
front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The
BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and
an Internet connection has been established.
Continue from here to Step 3 “Install the HomePortal Software” on page 13.
11
Wireless Connection
Requires a computer with an 802.11b wireless network adapter installed.
Wireless adapters are purchased separately from the HomePortal.
1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.
The green POWER light on the front of the HomePortal should light up.
2. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the
HomePortal to a telephone wall jack with DSL service.
3. Install your wireless adapter according to the manufacturer’s instructions (see note below).
Note: If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, the
HomePortal Setup Wizard software automatically configures it to communicate with the HomePortal
during setup, but you will need to install the driver. See Appendix A for detailed installation
instructions.
If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of
choice to communicate with the HomePortal BEFORE installing the HomePortal software. See
Appendix B for detailed configuration instructions.
Check your connections
With your computer completely started and your wireless card properly configured, verify the POWER and
LOCAL NETWORK indicator lights on the front of the HomePortal are green. If they are not, see
“Diagnosing connection problems” on page 20. The BROADBAND LINK indicator light will not turn green
until the HomePortal software has been installed and an Internet connection has been established.
Continue from here to Step 3 “Install the HomePortal Software” on page 13.
12
Step
Install the HomePortal Software
Before installing the HomePortal software, it is very important that you disable any
conflicting applications such as firewall and file- and printer-sharing applications
See Step 1, “Getting Started.”
Installing the HomePortal Setup Wizard on Windows PCs
Note: Close all programs before running the HomePortal Setup Wizard.
Place the HomePortal Setup Wizard CD in the CD-ROM drive of your computer and follow the onscreen
instructions. It may take up to one full minute for the Setup Wizard to start.
Starting the Setup Wizard manually on Windows PCs
After one minute, if the Setup Wizard does not run automatically, follow these steps:
1. Double-click the My Computer icon located on the desktop.
2. Double-click the icon that corresponds to your CD-ROM drive, then double-click Setup.exe.
3. Follow the onscreen instructions.
First computer only: After the Setup Wizard completes, the BROADBAND LINK indicator light on the front
of the HomePortal flashes green as it attempts to establish a connection to your broadband service
provider. This could take several minutes. The light will turn solid green when the connection is
established. Your Web browser will automatically launch to complete the installation of the HomePortal
software.
13
Installing the HomePortal Setup Wizard on Macintosh computers
IMPORTANT: If your Macintosh does not have a current Web browser, you must install one before
installing the HomePortal software. To install a browser, drag the folder from the HomePortal Setup Wizard
CD to your Macintosh hard drive, double-click the browser icon, then follow the onscreen instructions.
Note: Close all programs before running the HomePortal Setup Wizard.
1. Place the HomePortal Setup Wizard CD in the CD-ROM drive of your computer.
2. Double-click on the 2Wire icon. Double-click the 2Wire install icon and click Continue.
3. Click Install to copy the HomePortal software to a folder called 2Wire HomePortal on the Macintosh
hard drive. To copy the files to a different folder, click Select Folder... from the pull-down menu and
select another folder. Click Install and follow the onscreen instructions.
First computer only: After the Setup Wizard completes, the BROADBAND LINK indicator light on the front
of the HomePortal flashes green as it attempts to establish a connection to your broadband service
provider. This could take several minutes. The light will turn solid green when the connection is
established. Your Web browser will automatically launch to complete the installation of the HomePortal
software.
14
Step
Add Computers to the Network
Choose a computer and connection type
After your first computer is connected to the HomePortal residential gateway and your Internet connection
has been established, it is time to connect the other computers to the network.
Use any or all of the following methods to connect additional computers to your network:
Connection Type
Go to...
USB (Blue cable)
Requires a computer with an available USB port. See the USB connection
option for exceptions.
page 16
Home phoneline networking (HomePNA) (Gray cable)
Requires a computer with a HomePNA port or an external HomePNA adapter
such as the 2Wire PC Port.
page 17
Network connection via Ethernet hub or switch
Requires an Ethernet hub or switch and a computer with an Ethernet port.
page 11
Wireless
Requires a computer with an 802.11b wireless network adapter installed.*
Wireless adapters are purchased separately from the HomePortal.
page 18
* If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, the HomePortal
Setup Wizard software automatically configures it to communicate with the HomePortal during setup,
but you will need to install the driver. See Appendix A for detailed installation instructions.
If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of
choice to communicate with the HomePortal BEFORE installing the HomePortal software. See
Appendix B for detailed configuration instructions.
15
USB Connection
Requires a computer with an available USB port. See note below for exceptions.
Note: Only one Windows or Macintosh computer can be directly connected to the HomePortal using the
USB connection. HomePortal USB connectivity is NOT available for Macintosh OS earlier than 8.6, Mac
OS 10.0, Mac OS 10.1, Windows 95, Window 95 OSR2, or Windows NT. Additional computers may be
added to the network using connection options such as Ethernet.
1. Connect the blue USB cable provided with the HomePortal from the USB port on the HomePortal to
the USB port on your computer.
Before installing your HomePortal software on this computer, you must install a USB driver. Detailed
instructions for installing USB drivers begins on page 7.
Repeat Step 3 “Install the HomePortal Software” on page 13.
16
Home Phoneline Networking (HomePNA) Connection
Requires a computer with a HomePNA port or an external HomePNA adapter
Computers connected with HomePNA access the Internet connection on the HomePortal residential
gateway and other computers on the network using existing telephone wiring. You will need one adapter
for each computer that you are connecting through HomePNA. If your computer does not have a
HomePNA port, you must install a PCI HomePNA adapter or an external HomePNA adapter. Specific
instructions for installing HomePNA network adapters can be found in the individual adapter package (if
purchased separately) or on your HomePortal Setup Wizard CD (if included with your HomePortal). The
HomePNA adapter shown in this example is a 2Wire PC Port Phoneline Adapter.
1. Install the HomePNA adapter according to the manufacturer’s instructions.
After your adapter is successfully installed, repeat Step 3 “Install the HomePortal
Software” on page 13.
17
Wireless Connection
Requires a computer with an 802.11b wireless network adapter installed.
Wireless adapters are purchased separately from the HomePortal.
Note: If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, the
HomePortal Setup Wizard software automatically configures it to communicate with the HomePortal
during setup, but you will need to install the driver. See Appendix A for detailed installation instructions.
If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of choice
to communicate with the HomePortal BEFORE installing the HomePortal software. See Appendix B for
detailed configuration instructions.
1. Install your wireless adapter according to the manufacturer’s instructions (see note above).
Repeat Step 3 “Install the HomePortal Software” on page 13.
18
The HomePortal Indicator Lights
HomePortal indicator and status lights
The HomePortal has three indicator lights that can be used to diagnose installation and connection
problems. The following tables describe how to interpret the POWER, BROADBAND LINK, and LOCAL
NETWORK lights.
Power light
Operating state
OFF
The HomePortal is not plugged into a power outlet.
Blinking green
The HomePortal is booting up.
Solid green
Power is on.
Solid red
System error. Contact Technical Support.
Broadband Link light
Operating state
OFF
No broadband signal is present. The HomePortal is not plugged into a power
outlet, or the HomePortal is not physically connected to your broadband
service.
Blinking orange
The HomePortal is attempting to establish a physical broadband connection.
Solid red
The HomePortal has not detected a broadband signal.
Solid orange
The HomePortal has established a physical broadband connection but was
not able to successfully connect to your Internet Service Provider, or has not
yet been configured.
Blinking green
The HomePortal is attempting to establish a connection to your broadband
service(s).
Solid green
The HomePortal is fully connected to your broadband service(s).
Local Network light
Operating state
OFF
The HomePortal is not plugged into a power outlet, or the HomePortal is not
connected to any computer or hub by way of HomePNA, USB, Ethernet, or
wireless.
ON
The HomePortal is connected to a computer or hub by way of HomePNA,
USB, Ethernet, or wireless.
19
Diagnosing connection problems
This section describes some connection problems you may encounter with your HomePortal home network
and provides suggestions for solving those problems. If the problem you are having is not covered here or
in the 2Wire online Help system, or if the suggestions provided do not solve the problem, call the
Technical Support number provided with your HomePortal.
POWER indicator light is not lit
If the POWER indicator light is not lit, the HomePortal is not getting power:
1. Check to see if the power cable is plugged into the power outlet or power strip.
2. If the power cable is plugged into a power strip, make sure the power strip is turned on.
3. Make sure the power cord is correctly and securely connected into the HomePortal.
4. Verify that both ends of the power cord are firmly plugged into the brick.
Note: If the POWER indicator light is red (signifying a system error), or does not light after performing
the steps above, contact 2Wire Customer Care.
BROADBAND LINK indicator light is red
If the BROADBAND LINK indicator light is red, the HomePortal has not established a connection to your
DSL service provider:
1. Verify that a telephone cord is plugged into the PHONE LINE port on the HomePortal and into the
telephone wall jack with DSL service.
2. Verify that you have configured the HomePortal with the correct settings (for example, username and
password) provided by your DSL service provider.
3. Verify that DSL service is activated by calling your DSL service provider.
LOCAL NETWORK indicator light is not lit
If your networked computers are powered on and the LOCAL NETWORK indicator light is not lit, the
HomePortal may not have been connected correctly. Double check the connection diagrams for your
particular connection type against your completed HomePortal setup.
20
Appendix
2Wire Wireless Adapter
Installation
2Wire Wireless PC Card
The Wireless PC Card is a wireless network card that fits into any standard PC Card Type II slot. A
standard Ethernet card requires a cable connection to a hub or a patch panel. Using the Wireless PC Card,
you have the same connectivity without the wires. Expanding or redesigning your network is easy, and
unlike cabled Ethernet, the Wireless PC Card allows you to roam throughout the network while remaining
connected to the LAN.
Follow these steps to install the Wireless PC Card:
Step 1 - Install the Wireless PC Card.
Step 2 - Install the drivers.
Step 3 - Reboot your computer so Windows recognizes the adapter.
The following sections give you detailed instructions for completing each step.
Installing the Wireless PC Card
To install the Wireless PC Card, turn off your computer and
simply insert the card into the PC Card slot. If you have a
desktop computer, you need to use an internal wireless
adapter in order to insert the Wireless PC Card.
Continue from here to “Wireless Adapter Driver
Installation” on page 23 to complete your adapter
installation.
21
2Wire Wireless USB Adapter
The Wireless USB Adapter is a wireless networking device that is connected to a USB port on your
computer using a USB cable. Using the Wireless USB Adapter, you can communicate with one or more
computers that are equipped with wireless adapters. Where a standard Ethernet card requires a cable
connection to a hub or a patch panel, wireless networking provides the same connectivity without the
wires. Expanding or redesigning your network is easy, and unlike cabled Ethernet, the Wireless USB
Adapter allows users to roam throughout the network while remaining connected to the LAN.
Follow these steps to install the Wireless USB Adapter:
Step 1 - Install the Wireless USB Adapter.
Step 2 -Install the drivers.
Step 3 - Reboot your computer so Windows recognizes the adapter.
The following sections give you detailed instructions for completing each step.
Installing the Wireless USB Adapter
The supplied USB cable has a different type of USB connector on each end.
Series A connector. The Series A USB connector plugs into the USB port on your computer.
Series B connector. The Series B USB connector plugs
into the back of your USB device, such as the port located
on the back of your USB hub.
To install the Wireless USB Adapter, simply connect the adapter to an
available USB port on your computer using the supplied USB cable.
Continue from here to “Wireless Adapter Driver Installation”
on the following page to complete your adapter installation.
22
Wireless Adapter Driver Installation
Installing Drivers For Windows 98SE
1. Power on your computer. The Add New
Hardware Wizard opens. Click Next to
continue.
2. When the next window opens, select Search
for a better driver for your device
(Recommended), and click Next.
3. Insert the HomePortal Setup Wizard CD into
your CD-ROM drive, uncheck Floppy disk
drives, select the CD-ROM drive checkbox,
and click Next.
23
4. Windows locates the best driver for your
device. Click Next to continue.
5. After the drivers are copied, click Finish.
6. When the System Setting Change window
opens, click Yes to reboot your computer and
complete the installation.
Installing Drivers For Windows ME
1. Power on your computer and insert the
HomePortal Setup Wizard CD into your CDROM drive.
2. When the Add New Hardware Wizard
window opens, select Automatic search for a
better driver (Recommended), and click
Next.
24
3. After the driver files are copied, click Finish.
4. When the System Settings Change window
opens, click Yes to reboot your computer and
complete the installation.
Installing Drivers For Windows 2000
1. Power on your computer and insert the
HomePortal Setup Wizard CD into your CDROM drive.
2. When the Found New Hardware Wizard
window opens, click Next to continue.
3. The next window prompts you to install
device drivers. Select Search for a suitable
driver for my device (recommended), and
click Next.
25
4. When the Locate Driver Files window opens,
deselect the Floppy disk drives checkbox,
select the CD-ROM checkbox, and click Next.
5. When the Driver Files Search Results window
opens, click Next.
6. Click Finish to complete the installation.
26
Installing Drivers For Windows XP
1. Power on your computer and insert the HomePortal Setup Wizard CD into your CD-ROM drive.
2. When the Found New Hardware Wizard
window opens, select Install the software
automatically (Recommended) and click
Next to continue.
3. The drivers are installed.
4. Click Finish to complete the installation.
27
Appendix
Third-party Wireless
Adapter Configuration
After your 802.11b wireless adapter is installed in your computer, you must configure it to communicate
with the HomePortal. This section describes how to configure a variety of third-party wireless Ethernet
(IEEE 802.11b) adapters to operate with the HomePortal:
Agere ORiNOCO PC Card - Silver or Gold
Page 29
Cisco Aironet 340 Series 11Mbps Wireless LAN Adapter
Page 31
D-Link Air DWL-650
Page 33
Apple AirPort card
Page 35
Other wireless Ethernet adapters
Page 36
Wireless configuration with Windows XP
Page 36
Note: The instructions for Agere, Cisco, and D-Link adapters are for computers running Windows 98.
The instructions for the Apple card are for computers running MacOS 9.0. Because not all Windows and
Macintosh versions respond to new hardware in the same way, screens may appear in a different order and
may have a slightly different appearance than the screens shown in these instructions.
Locate the serial number and wireless encryption key
Your HomePortal is configured with unique security parameters that must be configured into your wireless
adapter.
On the bottom of your HomePortal you will find two important pieces of information required for
configuring your adapter: the serial number and the wireless encryption key.
After you have located the serial number and wireless encryption key, perform the following steps to
configure your wireless adapter.
28
Agere ORiNOCO PC Card - Silver or Gold
Consult the documentation provided with your wireless adapter to install the Agere ORiNOCO PC Card Silver or Gold, then follow these steps:
1. From the Start menu, select Programs >
ORiNOCO > Client Manager.
The ORiNOCO Client Manager screen appears.
2. From the Actions menu, select Add/Edit
Configuration Profile.
3. The Add/Edit Configuration Profile screen
appears.
4. To create your profile, click Add. The Edit
Configuration screen appears. Enter a profile
name in the Profile Name field. The profile
name identifies your wireless profile, and
should be no more than 29 characters in length.
5. From the Network Type pull-down menu, select
Access Point.
29
6. To identify your network, click Next. The Edit
Configuration screen appears.
7. In the Network Name field, enter the word
“2WIRE” followed by the last three digits of
your HomePortal serial number, located on the
bottom of your HomePortal. This is the
Wireless Network Name. The Wireless
Network Name is case-sensitive, so it is
important that you enter the word “2WIRE” in
capital letters.
8. Click Next. In the Set Security field, check the
Enable Data Security checkbox.
Verify that the
Use Hexadecimal (0-9, a-f, A-F) radio button is
selected.
9. In the Key field, enter your ten-digit Wireless
Encryption Key, located on the bottom of your
HomePortal.
10. Verify that Key 1 is selected in the Encrypt data
with
pull-down menu (this is the default).
11. To select a power management option, click
Next.
The following screen appears.
12. Select the power management option that you
wish to use (the default is Off), and click Next.
30
13. In the TCP/IP Behavior field, check the Renew
IP Address when selecting this profile checkbox.
14. Click Finish. The following screen appears.
15. Click OK.
Cisco Aironet
Consult the documentation provided with your wireless adapter to install the Cisco Aironet adapter, then
follow these steps:
1. Double-click the Aironet Client Utility icon on
your desktop. The Aironet Client Utility screen
appears.
2. Click the Profile Manager button. The Profile
Manager screen appears.
3. Click Add.
31
4. In the Profile Management field, enter your
profile name. The profile name identifies your
wireless profile, and should be no more than 29
characters in length.
5. Click Apply. The 340 Series Properties screen
appears.
6. Select the System Parameters tab. In the Client
Name field, enter a client name. The client
name identifies your PC.
7. In the SSID1 field, enter the word “2WIRE”
followed by the last three digits of your
HomePortal serial number. This is the Wireless
Network Name. The Wireless Network Name is
case-sensitive, so it is important that you enter
the word “2WIRE” in capital letters.
8. In the Power Save Mode field, verify that the
CAM (Constantly Awake Mode)
radio button is
selected (this is the default).
9. In the Network Type field, verify that the Infrastructure radio button is selected (this is the default).
10. Select the Network Security tab. In the WEP
field, select the Use Static WEP Keys radio
button.
11. In the WEP Key Entry Method field, verify that
the Hexadecimal (0-9, A-F) radio button is
selected.
12. In the WEP Key 1 field, select the Transmit Key
radio button and enter your ten-digit Wireless
Encryption Key, located on the bottom of your
HomePortal.
32
13. Click OK. The Profile Manager screen appears.
Your profile name should now appear in the
second line of the Profile Management field,
indicating that your Cisco adapter is properly
configured.
14. Click OK.
D-Link Air DWL-650
Consult the documentation provided with your wireless adapter to install the D-Link Air DWL-650, then
follow these steps:
1. From the Start menu, select Programs > D-Link
DWL-650 Control Utility > Configuration Utility.
33
2. The D-Link Air DWL-650 Configuration
screen appears.
3. Select the Configuration tab.
4. In the Mode field, enter Infrastructure.
5. In the SSID field, enter the word “2WIRE”
followed by the last three digits of your
HomePortal serial number. This is the Wireless
Network Name. The Wireless Network Name is
case-sensitive, so it is important that you enter
the word “2WIRE” in capital letters.
6. In the Tx Rate pull-down menu, verify that
Fully Automatic
is selected (this is the default).
7. In the PS Mode pull-down menu, verify that
Disabled
is selected (this is the default).
8. Click Apply Changes.
9. Select the Encryption tab.
10. From the Encryption (WEP) pull-down menu,
select 64 Bit.
11. In the WEP Key Entry field, select the Manual
Entry
radio button.
12. In the Key 1 field, enter your ten-digit Wireless
Encryption Key, located on the bottom of your
HomePortal.
13. From the Default Tx Key pull-down, select 1.
14. Click Apply.
15. Click OK.
34
Apple AirPort card
Note: Requires AirPort client software revision 2.0 or greater.
Consult the documentation provided with your wireless adapter to install the Apple AirPort wireless
adapter, then follow these steps:
1. From the Apple pull-down menu, select AirPort
to open the AirPort dialog box.
2. In the AirPort Network panel, click the Choose
Network
pull-down menu.
3. Select your wireless network name. Your
wireless network name is “2WIRE” followed by
the last three digits of your HomePortal serial
number, located on the bottom of your
HomePortal.
35
4. In the Password field, enter “$” followed by
your ten-digit Wireless Encryption Key, located
on the bottom of your HomePortal.
5. Click OK.
Other wireless Ethernet adapters
Note: The following steps are completed using the configuration program provided with your wireless
adapter. If you have not already done so, install the wireless adapter configuration software before
continuing.
1. Set the network type to Infrastructure. Refer to your wireless adapter documentation for instructions on
editing the adapter’s network profile. Your wireless adapter should be configured to operate with an
access point or residential gateway. This mode of operation is typically enabled by setting network
type to Infrastructure.
2. Set the wireless network name. The wireless network name of your HomePortal is 2WIRE in all capital
letters, followed by the last three digit of the HomePortal serial number located on the bottom of your
HomePortal. For example, if the last three digits of your HomePortal serial number are 102, your
HomePortal network name would be 2WIRE102.
The wireless network name is sometimes referred to as the Network Name, SSID, ESS ID, or Wireless
LAN ID.
3. Enable wireless security. Your HomePortal is pre-configured to take advantage of wireless security.
Referring to the instructions provided with your wireless adapter, enable wireless security.
Wireless security is sometimes referred to as WEP (wired equivalent privacy), 64-bit encryption, or 40bit encryption.
4. Enter the encryption key. Once you have enabled security on your wireless adapter, you need to enter
the unique security key for your HomePortal. To do this, set the network encryption type to
hexadecimal, and enter your 10-digit wireless encryption key found on the bottom of your HomePortal.
5. In general, accept your adapter’s defaults. The default value for the remainder of configurable settings
for your network adapter should allow your wireless adapter to communicate with the HomePortal.
Although the HomePortal is set by default to communicate using channel 6, it is not required to change
your adapter to this setting as most adapters will automatically detect the appropriate channel.
Wireless configuration with Windows XP
Note: The following steps are completed using the configuration program provided with Windows XP. If
you have not already done so, install the wireless adapter configuration software before continuing. Make
sure that the drivers for your adapter support Windows XP.
36
Windows XP is designed to handle wireless configuration in a generic manner, provided that the
manufacturer’s drivers support Windows XP.
1. Right-click the Wireless Network Connection
icon, located in the systray.
2. Select View Available Wireless Networks.
3. The Connect to Wireless Network screen
appears. In the Available networks field, select
your wireless access point. The wireless access
point displays as “2WIRE” in all capital letters,
followed by the last three digits of the
HomePortal serial number (located on the
bottom of your HomePortal).
4. In the Network key field, enter your ten-digit
Wireless Encryption Key, located on the bottom
of your HomePortal.
5. Click Connect.
6. A notification message now appears next to the
icon indicating
that your wireless adapter is connected to your
network.
Wireless Network Connection
37
Regulatory Information
Declaration of Conformity
Trade Name:
2Wire, HomePortal1800HG
Responsible Party:
2Wire, Inc.
Address:
1704 Automation Pkwy.
San Jose, CA 95131 408-856-1600
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate
this equipment.
Only peripherals (computer input/output devices, terminals, printers, and so forth) that comply with FCC Class B limits may be
attached to this computer product.
Operation with noncompliant peripherals is likely to result in interference to radio and television reception.
All cables used to connect peripherals must be shielded and grounded. Operation with cables, connected to peripherals, that are not
shielded and grounded may result in interference to radio and television reception.
WARNING: While this device is in operation, a separation distance of at least 20 cm (8 inches) must be maintained between the
radiating antenna insidethe ERU and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure
guidelines. Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding RF
exposure requirements. This device must not be co-located or operated in conjunction with any other antenna or radio transmitter.
Installers and end users must follow the installation instructions provided in this guide.
FCC Part 68
This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that contains, among other
information, the FCC equivalence number (REN) for this equipment. If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the
telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs
should not exceed five. To be certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum REN for the calling area.
If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer
as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operations of
the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary
modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact the store, reseller, or agent from whom the product was purchased.
Repair of this equipment should be made only by the 2Wire Service Center or a 2Wire authorized agent.
38
Limited Hardware Warranty
2Wire warrants to the original owner that the hardware product delivered in this package will be free from material defects and
workmanship for one (1) year following the date stated on the receipt evidencing proof of purchase of the product. The warranty
does not cover the product if it is damaged in the process of being installed.
THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF NONINFRINGEMENT OF INTELLECTUAL
PROPERTY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY ARISING OUT OF
ANY PROPOSAL, SPECIFICATION, SAMPLE OR OTHERWISE.
This warranty does not cover replacement of products damaged by abuse, accidental misuse, neglect, alteration, repair, disaster,
improper installation or improper usage. If the product is found to be otherwise defective, 2Wire, at its option, will replace or
repair the product at no charge, except as set forth below, provided that you deliver the product along with a return material
authorization (RMA) number either to the company from whom you purchased it or to 2Wire (North America only) within the
one-year warranty period, or within 5 days after expiration of the warranty period (to allow for delivery time). If you ship the
product, you must assume the risk of damage or loss in transit. You must use the original container (or the equivalent) and pay the
shipping charge. 2Wire may replace or repair the product with either new or remanufactured product or parts, and the returned
product becomes 2Wire’s property. 2Wire warrants the repaired or replaced product to be free from material defects and
workmanship for a period of the greater of: (i) ninety (90) days from the date you received the repaired or replaced product, or (ii)
the period of time remaining on the original one (1) year warranty. This warranty gives you specific legal rights, and you may have
other rights that vary from state to state. All parts or components contained in this product are covered by 2Wire’s limited warranty
for this product.
Returning a Defective Product (RMA)
Before returning any product, contact 2Wire Customer Support and obtain an RMA number by calling:
US & Canada only:
1-800-877-5718 for filter and adapter products
1-877-347-8680 for residential gateway products or,
Return the product to the place of purchase. If 2Wire Customer Support determines that the product may be defective, they will
issue you an RMA number to place on the outer package of the product. 2Wire cannot accept any product without an RMA number
on the package.
Limitation of Liability and Remedies
2Wire SHALL HAVE NO LIABILITY FOR ANY INDIRECT OR SPECULATIVE DAMAGES, INCLUDING, WITHOUT
LIMITation, CONSEQUENTIAL, INCIDENTAL AND SPECIAL DAMAGES ARISING FROM THE USE OF OR INABILITY
TO USE THIS PRODUCT, NEGLIGENCE, TORT, AND/OR BREACH OF WARRANTY, IRRESPECTIVE OF WHETHER
2Wire HAS ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO
LOSS OF USE, INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, BUSINESS INTERRUPTIONS, AND LOSS
OF PROFITS. NOTWITHSTANDING THE FOREGOING, 2Wire's TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS
AGREEMENT SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE LIMITATIONS ON POTENTIAL
LIABILITIES WERE AN ESSENTIAL ELEMENT IN SETTING THE PRODUCT PRICE. 2Wire NEITHER ASSUMES NOR
AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER LIABILITIES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions
may not apply to you.
Critical Control Applications
2Wire specifically disclaims liability for use of the hardware product in critical control applications (including, for example only,
safety or health care control systems, nuclear energy control systems, or air or ground traffic control systems) by user, and such use
is entirely at user’s risk. User agrees to defend, indemnify, and hold 2Wire harmless from and against any and all claims arising out
of use of the hardware product in such applications.
Software
Software provided with this product is not covered under the hardware warranty described above. See the applicable software
license agreement that ships with your product for details on any software warranty. By your use of the software included with the
product, you are hereby agreeing to the terms and conditions of the License Agreement.
39
5100-000178-001 Rev A

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Title                           : Book_HPL 1000SW Install Guide 178-001 A.book

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