ARRIS DG1670 Touchstone Data Gateway User Manual Touchstone DG1660A Data Gateway User s Guide

ARRIS Group, Inc. Touchstone Data Gateway Touchstone DG1660A Data Gateway User s Guide

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Touchstone®DG1660 Data Gateway User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloading new software, checking your email, or talking withfriends on the phone, the Touchstone DG1660 Data Gateway brings it all to youfaster and more reliably with both wired and wireless connectivity.The Touchstone Data Gateway provides four Ethernet connections for use as thehub of your home/office Local Area Network (LAN). The Data Gateway also pro-vides 802.11b/g/n wireless connectivity for enhanced mobility and versatility.Installation is simple and your cable company will provide assistance to you for anyspecial requirements. The links below provide more detailed instructions.Safety RequirementsGetting StartedInstalling and Connecting Your Data GatewayConfiguring Your Ethernet ConnectionUsing the Data GatewayTroubleshootingGlossary
Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-ited.©ARRIS Enterprises, Inc. 2013 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to makeany derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS toprovide notification of such revision or change.ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer-chantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at anytime. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-tice.ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document torefer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names ofothers.Protected under one or more of the following U.S. patents: 7,031,435; 7,916,744. Other patents pending.Release 16 Draft 1.0 June 2013
Safety RequirementsARRIS Data Gateways comply with the applicable requirements for performance,construction, labeling, and information when used as outlined below:CAUTIONRisk of shockMains voltages inside this unit. No user serviceable parts inside. Referservice to qualified personnel only!• Do not use product near water (i.e. wet basement, bathtub, sink or near aswimming pool, etc.), to avoid risk of electrocu tion.• The product shall be cleaned using only a damp, lint-free, cloth. No sol-vents or cleaning agents shall be used.• Do not use spray cleaners or aerosols on the gateway.• Avoid using and/or connecting the equipment during an electri cal storm, toavoid risk of electrocution.• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignitionsource (i.e. heat registers, space heaters, fireplaces, etc.).• Use only power supply and power cord included with the equip ment.• Equipment should be installed near the power outlet and should be easily accessible.• The shield of the coaxial cable must be connected to earth (grounded) at theentrance to the building in accordance with applicable national electrical in-stallation codes. In the U.S., this is required by NFPA 70 (National ElectricalCode) Article 820. In the European Union and in certain other countries,CATV instal lation equipotential bonding requirements are specified in IEC60728-11, Cable networks for television signals, sound signals and interac-tive services, Part 11: Safety. This equipment is in tended to be installed inaccordance with the requirements of IEC 60728-11 for safe operation.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary3
If the equipment is to be installed in an area serviced by an IT power linenetwork, as is found in many areas of Norway, spe cial attention should begiven that the installation is in accor dance with IEC 60728-11, in particularAnnex B and Figure B.4.• In areas of high surge events or poor grounding situations and areas proneto lightning strikes, additional surge protection may be required (i.e.PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet andPhone lines.• When the Data Gateway is connected to a local computer through Ethernetcables, the computer must be proper ly grounded to the building/residenceAC ground network. All plug-in cards within the computer must be properlyinstalled and grounded to the computer frame per the manufacturer’s spec-ifications.• Ensure proper ventillation. Position the Data Gateway so that air flows freelyaround it and the ventillation holes on the unit are not blocked.• Do not mount the Data Gateway on surfaces that are sensitive to heatand/or which may be damaged by the heat generated by the modem, itspower supply, or other accessories.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary4
FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communications Commission(FCC) rules. These requirements are intended to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed and used in ac-cordance with the instructions, may cause harmful interference to radio communi-cations. However, there is no guarantee that interference will not occur in aparticular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the fol-lowing measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Warning: Changes or modifications to this equipment not expressly approved bythe party responsible for compliance could void the user’s authority to operate theequipment.RF ExposureThis equipment complies with FCC radiation exposure limits set forth for an uncon-trolled environment. This equipment should be installed and operated with mini-mum distance of 7.9 inches (20cm) between the radiator and your body. Thistransmitter must not be co-located or operating in conjunction with any other an-tenna or transmitter.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary5
Industry Canada ComplianceUnder Industry Canada regulations, this radio transmitter may only operate usingan antenna of a type and maximum (or lesser) gain approved for the transmitterby Industry Canada. To reduce potential radio interference to other users, the an-tenna type and its gain should be so chosen that the equivalent isotropically radi-ated power (e.i.r.p.) is not more than that necessary for successful communication.This device complies with Industry Canada license-exempt RSS standard(s). Oper-ation is subject to the following two conditions: (1) this device may not cause in-terference, and (2) this device must accept any interference, including interferencethat may cause undesired operation of the device.For MexicoThe operation of this equipment is subject to the following two conditions: (1) Thisequipment or device cannot cause harmful interference and (2) this equipment ordevice must accept any interference, including interference that may cause someunwanted operation of the equipment.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary6
European ComplianceThis product complies with the provisions of the Electromagnetic Com patibility(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,this product bears the CE marking in accordance with the above applicable Direc-tive(s).A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.As indicated by this symbol, disposal of this prod uct or batteryis governed by Directive 2002/96/EC of the European Parliamentand of the Council on waste electrical and electronic equipment(WEEE). WEEE could potentially prove harmful to the environ-ment; as such, upon disposal of the Data Gateway the Directiverequires that this product must not be disposed as unsorted mu-nic ipal waste, but rather collected separately and dis posed of inaccordance with local WEEE ordinances.This product complies with directive 2002/95/EC of the EuropeanParliament and of the Council of 27 January 2003 on the restrictionof the use of certain hazardous substances (RoHS) in electrical andelectronic equip ment.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary7
Getting StartedAbout Your New Data GatewayThe Touchstone DG1660 Data Gateway is DOCSIS compliant with the following fea-tures:• Speed: much faster than dialup or ISDN service; up to eight times fasterthan DOCSIS 2.0 cable modems.• Convenience: supports Ethernet and 802.11b/g/n wireless connections; bothcan be used simultaneously• Compatibility: – Data services: DOCSIS 3.0 compliant and backward-compatible withDOCSIS 2.0 or 1.1; supports tiered data services (if offered by yourcable company)The DG1660 provides:• Wireless 802.11b/g/n connectivity• Four Ethernet ports for connections to non-wireless devices• DG1660A: DOCSIS 3.0 compliant• One USB host port (future support for external USB devices)What’s in the Box?Make sure you have the following items before proceeding. Call your cable companyfor assistance if anything is missing.• Data Gateway• Power Cord• Wall-Mounting Bracket• Wireless Connection Configuration Guide• Ethernet Cable• End User License AgreementTouchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary8
Coax Cable9SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideItems You NeedIf you are installing the Data Gateway yourself, make sure you have the follow ingitems on hand before continuing:•Data Gateway package: see What’s in the Box? for a list of items in thepackage.•Coaxial cable (coax): as shown in the image to the left, this is a roundcable with a connector on each end. It is the same kind of wire used to con-nect to your television for cable TV. You can buy coax from any electronicsretailer and many discount stores; make sure it has connectors on bothends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should belong enough to reach from your Data Gateway to the nearest cable outlet.Note: For best performance, use high-quality RG-6 type coax cable and min-imize or eliminate splitters between the cable jack and the Data Gateway.•Splitter (optional): provides an extra cable connection by splitting a sin-gle outlet into two. You may need a splitter if you have a TV already con-nected to the cable outlet that you want to use. You can buy a splitter fromany electronics retailer and most discount stores; you may also need a shortpiece of coax cable (with connectors); use it to connect the splitter to thecable outlet and then connect the Data Gateway and TV to the splitter.Note: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the quality ofyour television, telephone, and/or internet connection.•Wall-mount hardware (optional): if you want to wall-mount your DataGateway, you need to obtain two drywall anchors or wood screws.•Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-formation carefully and contact your cable company if you have any ques-tions.
Getting ServiceBefore trying to use your new Data Gateway, contact your local cable company toestablish an Internet account and telephone service. When you call, have the fol-lowing information ready:• the Data Gateway serial number and cable MAC addresses of the unit(printed on a sticker on the bottom of the Data Gateway)• the model number of the Data GatewayIf the Data Gateway was provided by your cable company, they already have therequired information.In addition, you should ask your cable company the following questions:• Do you have any special system requirements or files that I need to down-load after I am connected?• When can I start using my Data Gateway?• Do I need a user ID or password to access the Internet or my e-mail?Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary10
11SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideSystem RequirementsThe Touchstone Data Gateway operates with most computers. The following de-scribes requirements for each operating system; see the documentation for yoursystem for details on enabling and configuring networking.To use the Data Gateway, you need DOCSIS high-speed Internet service from yourcable company.Recommended HardwareThe following hardware configuration is recommended. Computers not meeting thisconfiguration can still work with the DG1660, but may not be able to make maxi-mum use of DG1660 throughput.• CPU: P4, 3GHz or faster• RAM: 1GB or greater• Hard drive: 7200 RPM or faster• Ethernet: Gig-E (1000BaseT)WindowsWindows XP , Windows Vista, or Windows 7. A supported Ethernet or wireless LANconnection must be available.MacOSSystem 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supportedEthernet or wireless LAN connection must be available.Linux/other UnixHardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supportedEthernet or wireless LAN connection must be available.
About this ManualThis manual covers the Touchstone DG1660 Data Gateway. The model number ison the label affixed to the Data Gateway. See the image at the left.What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet users—including the need to maintain areasonably secure system. While no system is 100% secure, you can use the fol-lowing tips to enhance your system’s security:• Keep your operating system updated with the latest security patches. Runthe system update utility at least weekly.• Keep your email program updated with the latest security patches. In addi-tion, avoid opening email containing attachments, or opening files sentthrough chat rooms, whenever possible.• Install a virus checker and keep it updated.• Avoid providing web or file-sharing services over your Data Gateway. Be-sides certain vulnerability problems, most cable companies prohibit run ningservers on consumer-level accounts and may suspend your account for vi-olating your terms of service.• Use the cable company’s mail servers for sending email.• Avoid using proxy software unless you are certain that it is not open forabuse by other Internet users (some are shipped open by default). Crimi-nals can take advantage of open proxies to hide their identity when break-ing into other computers or sending spam. If you have an open proxy, yourca ble company may suspend your account to protect the rest of the net-work.• The DG1660 ships with wireless LAN security set by default (for the samereasons that you should run only secured proxies). See the security label onyour product (shown on image at the left) for the factory security settings.If you need to modify the default wireless security settings, see ConfiguringYour Wireless Connection.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary12ModelNumberSecurityLabel
Ethernet Cable13SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideEthernet or Wireless?There are two ways to connect your computer (or other equipment) to the DataGateway. The following will help you decide which is best for you:EthernetEthernet is a standard method of connecting two or more computers into a LocalArea Network (LAN). You can use the Ethernet connection if your computer hasbuilt-in Ethernet hardware.Note: To connect more than four computers to the DG1660 through the Ether -net ports, you need an Ethernet hub (available at computer retail ers).The Data Gateway package comes with one 6-foot (1.9m) Ethernet cable (the con-nectors look like wide telephone connectors); you can purchase more cables if nec-essary at a computer retailer. If you are connecting the Data Gateway di rectly to acomputer, or to an Ethernet hub with a cross-over switch, ask for Category 5e(CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.WirelessWireless access lets you connect additional (wireless-capable) devices to Data Gate-way. The 802.11 wireless LAN standard allows one or more computers to access theDG1660 using a wireless (radio) signal. These connections are in addition to theconnections supported via Ethernet.Note: You can use the wireless connection if your computer has a built-in or af-termarket wireless card. To learn more about which wireless hardwareworks best with your com puter, see your computer dealer.BothIf you have two or more computers, you can use Ethernet for up to four devices andwireless for the others. To connect five or more computers to the Ethernet ports,you will need an Ethernet hub (available at computer retailers.)
Installing and Connecting Your DataGatewayBefore you start, make sure that:• You have contacted your cable company and verified that they provide dataand telephone service using standard DOCSIS technology.• You have all the items you need.• Cable and power outlets are available near the computer. If a cable outlet isnot conveniently located, your cable company can install a new one.If you have ordered service, your cable company should configure the Data Gate-way automatically. You need only follow the instructions in this section to installand connect the Data Gateway.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary14
DG1660BECADF15SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideFront PanelThe front of the Data Gateway has the following indicators:A WPS Button/LED: begins associating the Telelphony Gateway with a wire-less device. LED indicates Wireless Protected Setup (WPS) is active.B Power: indicates whether AC power is available to the unit.C US/DS: indicates upstream/downstream connectivity.D Online: indicates internet data transmission status.E 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.F 5 GHz: indicates the status of the 5 GHz wireless LAN.
Rear PanelThe rear of the Data Gateway has the following connectors and controls:A Reset button: resets the Data Gateway as if you power cycled the unit. Usea pointed non-metallic object to press this button.B USB: USB host connector - future support for external USB devicesC Ethernet (1 - 4): connectors for use with a computer LAN port.D Cable: connector for the coaxial cable.E Power: connector for the power cord.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary16CableResetUSB1234Ethernet10/100/1000ACBDE
Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install yourData Gateway:• Is an AC outlet available nearby? For best results, the outlet should not beswitched and should be close enough to the Data Gateway that exten sioncords are not required.• Is a cable jack available? For best performance, keep the number of split-ters between the jack and cable drop to a minimum. Each splitter attenuates(re duces) the signal available to the Data Gateway. A large number of split-ters can slow down the Internet connection.• If you are connecting devices to the Ethernet ports, can you easily run ca-bles between the Data Gateway’s location and those devices?• If you want to mount the Data Gateway on a wall, does the location pro videa solid surface for secure attachment? For best results when mounting theData Gateway on drywall, position the Data Gateway so at least one of thescrews are fastened to a stud. This may prevent the Data Gateway frompulling out of the wall in the future.• If you want to install the Data Gateway on a desktop, is there enough spaceon either side to keep the vents clear? Blocking the vents may cause over-heating.• How close are your wireless devices? The Data Gateway wireless con nectionrange is typically 100–200 feet (30m–65m). A number of factors can affectconnection range, as described below.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary17
Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note: Note that decreasing the range of your wireless network may be bene-ficial, as long as the decreased range is sufficient for your needs. By lim-iting your network’s range, you reduce interference with other networksand make it harder for unwant ed users to find and connect to your net-work.Note: Setting the trasmit power level to High increases the range. Setting itto Medium or Low decreases the range proportionately.Increases range: • Raising the unit above the devices (for example, in-stalling the Data Gateway in the upper floor of a multi-story dwelling)Decreases range: • Lowering the unit below the devices (for example, in-stalling the Data Gateway in a basement)• Metal or concrete walls between the Data Gateway andother devices• Large metal appliances, aquariums, or metal cabinetsbetween the Data Gateway and other devices• Interference and RF noise (2.4 GHz wireless phones,microwave ovens, or other wireless networks)Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary18
19SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideMounting the Data GatewayYou can either mount the Data Gateway on a wall or place it on a desktop. Forwall-mount applications, you can mount the Data Gateway with the indicatorsfacing upward (vertical) or to the side (horizontal).Tools and MaterialsFor wall-mounted installations, make sure you have the following tools and mate-rials before proceeding:• for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included),two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), anda drill with 1/4” (6mm) bit (not included)• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tappingpanhead wood screws (not included)• screwdriver (flat-blade or Phillips, depending on what kind of screws youuse)• wall-mount bracket (included)LocationAlways position the Data Gateway:• within reach of an AC outlet. The power cord must reach the outlet withoutstretching and without adding extension cords.• near a cable outlet (to avoid long cable runs).InstructionsWall-mounting instructionsNote: When mounting the Data Gateway on drywall, try to position the DataGateway so at least one of the screws is fastened to a stud. This mayprevent the Data Gateway from pulling out of the wall in the future. Toprevent overheating of the Data Gateway, do not block the ventilationholes on the sides of the unit.
20SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s Guide1Position the mounting bracket on the surface where you intend to mountthe Data Gateway and mark the two holes with a pencil.2Drill holes through the marked locations for the mounting screws.3If using drywall anchors, set them into the wall. Then, drive the screws intothe wall leaving a gap of about 1/8” (3 mm) between the screw head andthe wall. If not using anchors, just drive the screws.4Slip both mounting slots in the back of the mounting bracket over thescrews, then slide the bracket down until the narrow end of the keyhole slotcontacts the screw shaft.5Hang the Data Gateway on the wall by inserting the six tabs on the mount-ing bracket into the six slots in the back of the Data Gateway and sliding theData Gateway down until it drops in place on the bracket.6Proceed to Connecting the Data Gateway.Desktop mounting instructions1Position the Data Gateway so that:• it stands vertically on its base. (Do not lay it flat on its side.)• air flows freely around it• the back faces the nearest wall• it will not fall to the floor if bumped or moved• the ventilation holes on the sides of the unit are not blocked.2Proceed to Connecting the Data Gateway.Step 1 Step 2Step 3 Step 4Step 5
Connecting the Data Gateway1Connect one end of the coax cable to the cable outlet or splitter, and theother end to the Data Gateway’s Cable connector (D). Tighten the con nec-tions by hand, then tighten an additional 1/8 turn with a wrench.Note: For best performance, use high-quality coax cable and minimize oreliminate splitters between the cable jack and the Data Gateway.2Insert the plug from the power cord into the Power connector on the backof the Data Gateway (E) and insert the power cord into a convenient ACoutlet.The Power light on the front of the Data Gateway lights up, then flashesonce (refer to the LED tables shown in Using the Data Gateway). See Trou-bleshooting if the Power light does not turn on.3Connect one end of the Ethernet cable to any Ethernet port on the back ofthe Data Gateway, (C) and the other end to the Ethernet port on a com-puter, hub, or broadband router.Note: If you are connecting to a computer, use the Ethernet cable includedin the Data Gateway package.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary21CableResetUSB1234Ethernet10/100/1000ACBDE
Configuring Your Wireless ConnectionThe DG1660 ships with wireless LAN security set by default. See the security labelon your product (shown on image at the left) for the factory security settings: net-work name (SSID), encryption method, network key, and WPS PIN.Note: You must set up your computer and other client devices to workwith the security settings on the DG1660. Refer to the documen-tation for your client device for instructions on setting security.On most computer systems you only need to select the networkname (SSID) device and enter the encryption key. If your com-puter or client device supports WiFi Alliance WPS (Wireless Pro-tected Setup), activate WPS on your computer or client deviceand the DG1660 simultaneously to easily set up your system se-curity.If you need to modify the Data Gateway’s default wireless security settings, or if youwant to configure any other wireless LAN settings, refer to the following instruc-tions.Accessing the Configuration InterfaceFollow these steps to access the configuration interface. You should have already setup the DG1660 as described in Installing and Connecting Your Data Gateway.1 a) If security has been properly set up on your computer to access the wire-less LAN on the DG1660, use the connection utility for your operating sys-tem to connect to the wireless LAN using its network name (SSID), as shownon the security label.b) If you cannot access the wireless LAN, you must first establish a wiredEthernet connection between your computer and the DG1660.2In your web browser, open the page http://192.168.0.1/ to access thewireless router setup.The Login screen displays.Note: The default user name is “admin”. The default password is “pass-word”, in lower case letters.3Enter the user name and password and click the Apply button to log in.The System Basic Setup screen displays.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary22SecurityLabel
4Use the online help information to set configuration parameters as required.Note: Most configuration parameters that you may want to set can be accessedon the System Basic Setup screen, including the security mode and set-ting a system password.Setting Parental ControlsThe Parental Control feature allows you to block specified keywords and web sitesfrom being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings.Follow these steps to set up your Parental Controls:1Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface.2Click the Firewall tab and then click Parental Controls in the side menuto display the Parental Controls screen.3Check the Enable Parental Controls checkbox and click the Apply button.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary23
4Configure any or all of the following parental controls:Trusted MAC Addresses:Enter the MAC addresses of any “trusted” computers on the network andclick the Apply button. You can add two trusted computers. Once added,these trusted computers will not be affected by the parental control settings.For example, you may want the computers of the father and mother to betrusted, while the childrens’ computers have parental controls in effect.Note: Refer to the “Finding the MAC Address of a Computer” sidebar for in-formation on determining the MAC address of your computer.Keyword and Web Site Filtering:You can add a list of keywords and web sites that you want to block. To adda keyword or web site to the list, click the respective Add button. To deletea keyword or web site from the list, first click its check box and then clickthe Delete button.Adding a Keyword or Web Site Filtera) Enter the keyword in the Keyword field or web site URL address in theWeb Site field.b) Set the start day and end day for the blocked access. (Sun until Sun in-dicates all week, or just click the All Week checkbox.)c) Set the start time and end time during the specified days (24-hourclock). (0:00 until 0:00 indicates all day, or just click the All Day check-box.)d) Click the Add Keyword Filter or Add Web Site Filter button respec-tively. Then click the Apply button.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary24Add Keyword Filter Add Web Site FilterFinding the MAC Address of a ComputerUse the operating system of your computer to find itsMAC address, as follows:Windows: from the Start menu, find and select theControl Panel. Double-click Network Connections(Windows XP), or Network & Sharing Center (Win-dows Vista or Windows 7). Then double-click either“Wireless Network Connection” for a wireless connection,or “Local Area Connection” for an Ethernet connection.Next click the Details button (Windows Vista or Windows7), or click the Support tab and then the Details button(Windows XP). The “Physical Address” line shows theMAC address.MacOS X: open System Preferences and click the Net-work icon. To find the Ethernet MAC address, selectBuilt-in Ethernet from the Show drop-down, then clickthe Ethernet tab. The “Ethernet ID” field shows the MACaddress. To find the wireless MAC address, select Air-port from the Show drop-down, then click the Airporttab. The “Airport ID” field shows the MAC address.Linux: open a shell window and type /sbin/ifconfig(and press Enter). The wireless interface is eth1 (unlessthere is no Ethernet adapter, in which case the interfaceis eth0).
Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your computer’s TCP/IP settings. The steps that followwill guide you through setting your computer’s TCP/IP settings to work with the Data Gateway.RequirementsMake sure you have the following before attempting to configure your Ethernet con-nection:• Computer with Ethernet interface• Ethernet cable (supplied)• IP address, subnet, gateway, and DNS information for installations not usingDHCPHow to use this chapterThe following list shows the procedures for modifying the TCP/IP settings on thecomputer. The procedure is slightly different depending on the operating systemthat you are using. Please ensure you are using the correct steps for the operatingsystem on your computer. Follow the links below for instructions to configure yourEthernet connection on your operating system.•TCP/IP Configuration for Windows XP•TCP/IP Configuration for Windows 7•TCP/IP Configuration for MacOS XNote: For Windows Vista, use the Windows 7 procedure. They are very similar.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary25
TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6is not installed or enabled by default in Windows XP. If your cableprovider requires TCP/IPv6 you must first install and enable it on yourWindows XP system. Refer to Microsoft support materials on WindowsXP for installation instructions. Once installed and enabled, follow thissame configuration example, but select TCP/IPv6 at the appropriatestep.Note: Dialog boxes shown on your computer may differ slightly from thoseshown in this procedure.1From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel.The Network Connection window displays a list of LAN connections and as-sociated network adapters.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary26
2Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3Click Properties.4Select TCP/IP by clicking it one time. Then click Properties.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary27
5Click the General tab. Then click Obtain an IP address automaticallyand click OK.6Click OK to accept the new settings, and OK again to close the Propertieswindow.7You may have to restart your computer in order for your computer to obtaina new IP address from the network.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary28
TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1Open the Windows 7 Control Panel.2Click Network and Internet.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary29
3Click Network and Sharing Center.4Click Local Area Connection to open the Status window.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary30
5Click Properties to open the Properties window.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary31TCP/IPv4 Selected TCP/IPv6 Selected
6Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, select Internet Pro-tocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6.The TCP/IP properties window for the version you selected displays.7For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-cally and Obtain DNS server address automatically, unless instructedotherwise by your cable provider.8Click OK to accept the new settings and close the Properties window. Thenclick Close to back out of the remaining setup screens.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary32TCP/IPv4 Properties TCP/IPv6 Properties
TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1Open System Preferences, either by choosing System Preferences from theApple menu or by clicking the System Preferences icon in the dock.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary33
2Click the Network icon.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary34
3Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4Choose the TCP/IP tab, if necessary.If you are using TCP/IPv4, go to step 5.If your cable provider requires TCP/IPv6, go to step 8.5Choose Using DHCP from the Configure IPv4 menu.6If necessary, click the Renew DHCP Lease button.7Close the System Properties application.TCP/IPv4 configuration is completed.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary35
8If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9Choose Automatically from the Configure IPv6 drop-down menu and clickOK.10 Close the System Properties application.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary36
37SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideUsing the Data GatewayThis chapter describes the controls and features available on the Touchstone DataGateway, and covers basic troubleshooting procedures.•Setting up Your Computer to Use the Data Gateway•Indicator Lights for the DG1660•Using the Reset ButtonSetting up Your Computer to Use the Data GatewayFollow the instructions in the information packet supplied by your cable company.Contact your cable company if you need help setting up your computer.
38SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuideIndicator Lights for the DG1660The Data Gateway has seven LED indicator lights to assist in trouble shooting.Wiring ProblemsIf the Data Gateway begins flashing all its lights for more than 10 seconds, this in-dicates a problem with the telephone wiring — the red and green wires may beshorted (touching), or there may be undesired voltage on the lines. If this patternpersists for more than 10 seconds, disconnect the telephone lines from the DataGateway, then call a wiring technician for assistance.Patterns: Normal Operation (LAN and Telephone)The following table shows light patterns for the Ethernet and wireless LANs duringnormal operation.Mode Ethernet(rear panel)2.4 GHz/ 5 GHz WiFiACPowerGreen LED On =Computer with 1Gbps port connectedAmber LED On =Computer with 100Mbps/10 Mbps portconnectedAmber/Green LEDFlash = Computer activityBoth LEDs Off =Computer not connectedOn = WiFi EnabledOff = WiFi DisabledFlash = Computer ActivityNo ACPower Off OffFirmwareUpgrade (normal operation) (normal operation)PowerUS/DSOnline2.4 GHz5 GHzDG1660WPS
Patterns: Normal Operation (WAN)The following table shows light patterns during normal operation.Note 1: Your cable company may configure the Data Gateway to always displaythe US/DS indicator in green regardless of the connection speed or swapthe meaning (speed indication) of yellow and green.Mode Power US/DS OnlineAC PowerGood OnYellow1= Connected tothe Internet(high speed)Green1=Connected tothe Internet(ultra-highspeed)Flash = Not connected tothe InternetOn = InternetavailableOff = Internet not availableNo ACPower Off Off OffFirmware Upgrade On Flash OnTouchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary39
40SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone DG1660 Data Gateway User’s GuidePatterns: Startup SequenceThe following table shows the Data Gateway light patterns during the startup se-quence.Note: The US/DS indicator flashes yellow during startup, and turns green ifthe Data Gateway establishes an ultra-high speed connection. For somecable companies these colors may be reversed.US/DS Online DescriptionSlow Flash(1/second) Off Downstream acqusition in progressOn(until Upstreamacqusitionstarts)Off Downstream acquisition completedFast Flash(3/second) Off Upstream acquisition completedOnSlow Flash(during acqusition)On (when modem IPaddress obtained)Upstream acqusition completed,ready for service
Using the Reset ButtonUse the Reset button (A), on the back of the Data Gateway, to reset the modemand perform initialization as if you power cycled the unit. You may need to reset theData Gateway if you are having problems connecting to the Internet. Using thisbutton will be rare.Use a pointed non-metallic object to press this button. The Reset button is re-cessed to prevent accidental resets.The diagram on the left shows the location of the reset button.Resetting the Router to Factory DefaultsTo reset the router to factory defaults, press and hold the Reset but ton (A)on theback of the Data Gateway for more than fifteen seconds. This restores the wirelesssetup configuration and router configuration parameters to the factory defaults. Youmay need to do this if a misconfiguration has locked out all access.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary41CableResetUSB1234Ethernet10/100/1000A
TroubleshootingThe Data Gateway is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothends?If you plugged the power cord into a power strip, make sure the strip isswitched on.Avoid using an outlet controlled by a wall switch, if possible.Finally, check the fuse or circuit breaker panel.I’m not getting on the Internet (all connections).It may take over 30 minutes to establish a connection the first time youpower up your Data Gateway, especially when many people are online.Always leave your Data Gateway plugged into AC power and connected tothe cable system.Check the front panel lights:• The Power and Online lights should be on.• If the Power light blinks for more than 30 minutes, call your cablecompany for assistance.Check your cable connections. Connectors should be tight. The coax cableshould not be pinched, kinked, or bent sharply—any of these can cause abreak or short in the cable (you may have to replace the cable). If you haveone or more splitters between the Data Gateway and CATV outlet, removethe splitters and connect the Data Gateway directly to the outlet.Proceed to the Ethernet or wireless solutions (next page) if necessary.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary42
I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernet cable? Use the supplied cable for di-rect connection to a computer; use a cross-over cable for connection to ahub.Press the Reset button on the back of the Data Gateway.A misconfiguration could lock out all access to the Data Gateway router. Ifyou think this has happened, see Resetting the Router to Factory Defaults.I’m not getting on the Internet. (Wireless)Check the indicator lights (see Using the Data Gateway) — the WiFi lightshould be on.Does your connection utility discover your wireless LAN? If you turned off“Broadcast SSID” you need to manually enter the name of your wireless LANin the connection utility.Change your security mode to “WEP” or “disabled”. If you use “disabled,”enable one of the other security modes as soon as you find the problem.A misconfiguration could lock out all access to the Data Gateway router. Ifyou think this has happened, see Resetting the Router to Factory Defaults.My wireless Internet connection stops working sometimes.This is usually caused by interference — two common sources are 2.4GHz“remote” telephones and microwave ovens. If you cannot remove the inter-fering product, try using a different channel or setting Protected Mode.I can get on the Internet, but everything is slow.If the Web site you are visiting is very popular, that site may be having trou-ble servicing all the requests. If other sites download quickly, wait for a fewminutes and try again. Usage during peak hours may also affect the con nec-tion speed.Other communications on the LAN, or interference with wireless connec-tions, may slow down your connection.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary43
GlossaryThe following is a list of common cable and networking terms.Category 5e (Cat5e)A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec-tions. When purchasing Ethernet cables, always look for Category 5e cable.Coaxial cable (coax)A thin wire, used to connect your television and Data Gateway to the cableTV system. You can buy coax from any electronics retailer and many dis-count stores.CPECustomer Premise Equipment. This is the equipment that is plugged in to theData Gateway; typically a computer or hub.Cross-overAn Ethernet cable used to connect two hubs (or a hub and a cable modem)together. Also, some Ethernet hubs may have built-in cross-over on one ormore ports (which eliminates the need for a cross-over cable).DHCPDynamic Host Configuration Protocol. An IP protocol used to provide an IPaddress and location of services (such as DNS and TFTP) needed by a de-vice connecting to the network. DHCP allows the cable company to con figureyour computer’s networking software for you.DNSDomain Name Service (Server). An IP service that associates a domainname (such as www.example.com) with an IP address.DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary44
DOCSISData Over Cable System Interface Specification. The interoperability stan-dards used for data communications equipment on an HFC network.EMTAEmbedded Multimedia Terminal Adapter. An MTA device that is integratedwith a cable modem.EthernetA standard method of connecting two or more computers into a Local AreaNetwork (LAN).EuroDOCSISThe European version of DOCSIS.EventAn informational message used for monitoring network status.F-connectorThe type of connector used on coax cable. There are two common types ofF-connector, slip-on and screw-on. Use coax with screw-on connectors forconnecting your Data Gateway.FirewallA hardware or software device that prevents unauthorized access to a pri-vate network from the Internet. The DG1660 provides a built-in firewall.GatewayThe device, usually a router, that connects devices on a given IP subnet toother IP subnets.HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feedsseveral “remote” headends to provide distributed services.HTTPHyperText Transfer Protocol.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary45
HubA box with several Ethernet connectors. Ethernet hubs provide a commonpoint of contact for all connected devices.IP addressA number assigned to your computer by your cable company, used to iden-tify your computer to other systems on the Internet.LANLocal Area Network. A network that allows computers in a single location(such as a building) to communicate with one another.LEDLight Emitting Diode. A semi-conductor diode that emits light when currentis passed through it.MAC addressA number that uniquely identifies any device connected to a network. Yourcable company uses your Data Gateway’s MAC address to authorize accessto the Internet. The MAC address is printed on a label on the bottom of yourData Gateway.ProtocolA set of rules and formats that determines the communication behavior ofnetwork entities at a given layer.ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theburden from the server. For example, your cable company may have a webproxy that keeps copies of popular web pages; the proxy can send you thosepages instead of fetching them directly from the web site, resulting in fasterpage loading and less network congestion.RFAbbreviation for Radio Frequency. Some literature refers to coax as “RFcable” and the connectors as “RF connectors.”Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary46
RJ-45A standard 8-conductor modular connector, commonly used on Ethernetcable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.SplitterA small box with three cable connectors: one input and two outputs. Youmay need a splitter if you have a TV already connected to the cable outletthat you want to use for your Data Gateway. You can buy a splitter from anyelectronics retailer and most discount stores.SSIDService Set IDentifier, a string of text (up to 32 characters long) thatuniquely identifies a wireless LAN.Switched outletA power outlet that may be turned on and off using a wall switch. Usuallyintended for lamps. Avoid plugging your computer or Data Gateway into aswitched outlet to avoid disruptions.TCP/IPTransmission Control Protocol/Internet Protocol. The protocols used to facil-itate communications across one or more connected networks.TDMATime Division Multiple Access. A method used by DOCSIS-compliant cablemodems for sending upstream data with minimal interference.UpstreamThe path from a subscriber device to the headend. Some older cable docu-mentation may refer to this as the return path or reverse path.WEPWired Equivalent Privacy, a common standard for encrypting data sent overa wireless LAN.WPAWi-fi Protected Access, a standard for encrypting data sent over a wirelessLAN. WPA offers improved security over WEP.Touchstone DG1660 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary47
©ARRIS Enterprises, Inc. 2013 All rights reserved. No partof this publication may be reproduced in any form or byany means or used to make any derivative work (such astranslation, transformation, or adaptation) without writtenpermission from ARRIS Enterprises, Inc. (“ARRIS”). ARRISreserves the right to revise this publication and to makechanges in content from time to time without obligation onthe part of ARRIS to provide notification of such revisionor change.ARRIS provides this guide without warranty of any kind,implied or expressed, including, but not limited to, the im-plied warranties of merchantability and fitness for a partic-ular purpose. ARRIS may make improvements or changesin the product(s) described in this manual at any time. Thecapabilities, system requirements and/or compatibility withthird-party products described herein are subject to changewithout notice.ARRIS and the ARRIS logo are all trademarks of ARRIS En-terprises, Inc. Other trademarks and trade names may beused in this document to refer to either the entities claim-ing the marks and the names of their products. ARRIS dis-claims proprietary interest in the marks and names ofothers.Protected under one or more of the following U.S. patents:7,031,435; 7,916,744. Other patents pending.Release 16 Draft 1.0 June 2013Touchstone® DG1660 Data Gateway User’s GuideExport RegulationsSafety RequirementsFCC Part 15 RF ExposureIndustry Canada ComplianceFor MexicoEuropean ComplianceGetting StartedAbout Your New Data GatewayWhat’s in the Box?Items You NeedGetting ServiceSystem RequirementsRecommended HardwareWindowsMacOSLinux/other UnixAbout this ManualWhat About Security?Ethernet or Wireless?WirelessBothInstalling and Connecting Your Data GatewayFront PanelRear PanelSelecting an Installation LocationFactors Affecting Wireless RangeMounting the Data GatewayTools and MaterialsLocationInstructionsWall-mounting instructionsDesktop mounting instructionsConnecting the Data GatewayConfiguring Your Wireless ConnectionAccessing the Configuration InterfaceSetting Parental ControlsConfiguring Your Ethernet ConnectionRequirementsHow to use this chapterTCP/IP Configuration for Windows XPTCP/IP Configuration for Windows 7TCP/IP Configuration for MacOS XUsing the Data GatewaySetting up Your Computer to Use the Data GatewayIndicator Lights for the DG1660Wiring ProblemsPatterns: Normal Operation (LAN and Telephone)Patterns: Normal Operation (WAN)Patterns: Startup SequenceUsing the Reset ButtonResetting the Router to Factory DefaultsTroubleshootingGlossaryTouchstone®DG1660 Data Gateway User’s Guide

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