ARRIS DG2470 DG2470 series is a 4-port DOCSIS 3.0 Gateway (24x8 Channel Bonding). The product will provide 802.11n and 802.11 Wi-Fi and has Quad-Port Gigabit Ethernet and USB User Manual Touchstone DG2470 Data Gateway User Guide

ARRIS Group, Inc. DG2470 series is a 4-port DOCSIS 3.0 Gateway (24x8 Channel Bonding). The product will provide 802.11n and 802.11 Wi-Fi and has Quad-Port Gigabit Ethernet and USB Touchstone DG2470 Data Gateway User Guide

Contents

User Manual - DG2470A

Touchstone DG2470 Data Gateway User Guide Release 24 STANDARD 1. 3 February 2015
Touchstone DG2470 Data Gateway User Guide Release 24 STANDARD 1.3 ARRIS Copyrights and Trademarks © ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to tim e without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all tradem arks of ARRIS Enterprises, Inc. Other tradem arks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvem ents or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/ or com patibility with third-party products described herein are subject to change without notice. Patent Notice Protected under one or more of the following U.S. patents: http:/ / www.arris.com/ legal Other patents pending.
Table of Contents Chapter 1. Overview .. ... . ... ... . ... .... ... .... ... .... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... .. 5 Int roduct ion ................................................................................................. 5 Get t ing Support .. . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... 6 Chapter 2. Safety Requirements ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . 7 FCC Part 15 ................................................................................................. 8 RF Exposure .. ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... 8 Indust ry Canada Compliance . . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... 8 For Mexico ................................................................................................... 9 Chapter 3. Getting Started ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... 10 About Your New Dat a Gat eway .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . . 10 What 's in t he Box ......................................................................................... 10 It ems You Need ........................................................................................... 10 Get t ing Service ........................................................................................... 11 Syst em Requirement s .. ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . 12 Recommended Hardware . . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . .. 12 Windows ............................................................................................ 12 MacOS ............................................................................................... 12 Linux/ ot her Unix . . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... 12 About t his Manual ........................................................................................ 13 What about Securit y ..................................................................................... 13 Et hernet or Wireless? . . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . 14 Chapter 4. Installing and Connecting your Data Gateway ................................ 16 Front Panel ................................................................................................ 17 Rear Panel ................................................................................................. 18 Sel ect ing an Inst allat ion Locat ion ..................................................................... 19 Deskt op Mount ing Inst ruct ions .................................................................. 19 Fact ors Af f ect ing Wireless Range .............................................................. 19 Connect ing t he Dat a Gat eway .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . .. 20 Conf iguring Your Wireless Connect ion ............................................................... 21 Accessing t he Configurat ion Int erf ace ........................................................ 22 Set t ing Parent al Cont rols . . . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . 22 Finding t he MAC Address of a Comput er ...................................................... 22 Making Your Parent al Cont rol Set t ings ........................................................ 23 Chapter 5. Configuring Your Ethernet Connection ........................................ 25 Requirement s ............................................................................................. 25 How t o use t his Chapt er .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . 25 TCP/ IP Conf igurat ion for Windows XP ................................................................ 25 Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 3
TCP/ IP Conf igurat ion for Windows Vist a ............................................................. 26 TCP/ IP Conf igurat ion for Windows 7 or Windows 8 ................................................ 26 TCP/ IP Conf igurat ion for MacOS X . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . 27 Chapter 6. Using the Data Gateway ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . .. 28 Set t ing up Your Comput er t o Use t he Dat a Gat eway .............................................. 28 Indicat or Light s f or t he DG2470 . ... . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . ... . . ... . ... . . ... . ... 29 Pat t erns: Normal Operat ion (LAN) ............................................................. 29 Pat t erns: Normal Operat ion (WAN) ............................................................ 30 Cable Modem St art up Sequence .. . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . ... . . ... 31 Using t he Reset But t on .. . . ... . ... . . ... . ... . . ... . ... . . ... . ... . . .. . . ... . . .. . . ... . ... . . ... . ... . . ... . 31 Reset t ing t he Rout er t o Fact ory Def ault s .................................................... 32 Chapter 7. Troubleshooting .. . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . .. 33 The Dat a Gat eway is plugged in, but t he Power light i s Of f ..................................... 33 I'm not get t ing on t he Int ernet (all connect ions) .................................................. 33 I'm not get t ing on t he Int ernet (Et hernet ) .......................................................... 33 I'm not get t ing on t he Int ernet (Wireless) ........................................................... 33 My wireless Int ernet connect ion st ops working somet i mes ...................................... 34 I can get on t he Int ernet , but everyt hing is slow .................................................. 34 Chapter 8. Glossary .. ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . ... ... . .. 35 Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 4
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your em ail, or talking with friends on the phone, the Touchstone DG2470 Data Gateway brings it all to you faster and more reliably. The Touchstone DG2470 Data Gateway provides four Ethernet connections for use as the hub of your hom e/ office Local Area Network (LAN). The DG2470 also provides 802.11a/ b/ g/ n/ ac wireless connectivity for enhanced m obility and versatility. The Data Gateway also offers integrated MoCA 2.0 home networking providing Internet access and transfer of multimedia content between devices over coaxial cable in the home. Installation is simple and your cable com pany will provide assistance to you for any special requirem ents. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 5
Chapter 1: Overview Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http:/ / www.arris.com/ consumer. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 6
Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirem ents for performance, construction, labeling, and information when used as outlined below: CAU TI ON Ris k o f s h o c k Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!  Do not use product near water (i.e. wet basement, bathtub, sink or near a swimm ing pool, etc.), to avoid risk of electrocution.  The product shall be cleaned using only a dam p, lint-free, cloth. No solvents or cleaning agents shall be used.  Do not use spray cleaners or aerosols on the gateway.  Avoid using and/ or connecting the equipment during an electrical storm, to avoid risk of electrocution.  Do not locate the equipment within 6 feet (1.9 m) of a flam e or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).  Use only the AC power adapter (if provided) and power cord included with the equipment.  Equipment should be installed near the power outlet and should be easily -accessible.  The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60 728 -11, Cable netw orks for telev ision signals, sound signals and interactive services, Part 11: Safety. This equipm ent is intended to be installed in accordance with the requirem ents of IEC 60 728-11 for safe operation.  If the equipm ent is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60 728-11, in particular Annex B and Figure B.4.  In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.  When the Data Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/ residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 7
Chapter 2: Safety Requirements  Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked.  Do not mount the Data Gateway on surfaces that are sensitive to heat and/ or which may be damaged by the heat gen erated by the modem , its power supply, or other accessories. FCC Part 15 This equipm ent has been tested and found to com ply with the requirements for a Class B digital device under Part 15 of the Federal Communications Comm ission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipm ent generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipm en t off and on, th e user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipm ent and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/ TV technician for help. W ARN IN G Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipm ent. RF Exposure This equipment complies with FCC radiation exposure lim its set forth for an uncontrolled environment. This equipment should be installed and operated with minim um distance of 7.9 inches (20 cm) between the radiator and your body. This transm itter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Compliance Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of th e device. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 8
Chapter 2: Safety Requirements For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harm ful interference and (2) this equipm ent or device must accept any interference, including interference that may cause some unwanted operation of th e equipment. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guid e 9
Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG2470 Data Gateway is DOCSIS compliant with the following features:  Speed: much faster than dialup or ISDN service; up to twenty four tim es faster than DOCSIS 2.0 cable m odems.  Convenience: supports Ethernet and 802.11a/ b/ g/ n/ ac wireless connections; both can be used sim ultaneously  Compatibility: • Data services: DOCSIS 3.0 com pliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company) The DG2470 provides:  2.4 GHz radio and 5 GHz radio for wireless 80 2.11a/ b/ g/ n/ ac connectivity  Four Ethernet ports for connections to non-wireless devices  Integrated MoCA 2.0 hom e networking  DOCSIS 3.0 compliant  On e USB host port (future support for external USB devices) What's in the Box Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.  Data Gateway  Power Cord  Wireless Connection Configuration Guide  Ethernet Cable  End User License Agreem ent Items You Need If you are installing the Data Gateway yourself, make sure you have the following item s on hand before continuing:  D a ta Gate w ay p a cka ge : see What's in the Box (page 10) for a list of items in the package. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 10
Chapter 3: Getting Started  Co a xial ca ble ( co ax) : This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet. N o te : For best performance, use high-quality RG-6 type coax cable and m inim ize or eliminate splitters between the cable jack and the Data Gateway.  Splitte r ( o ptio n a l): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter. N o te : A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/ or internet con nection.  In fo rm atio n packe t: your cable com pany should furnish you with a packet containing inform ation about your service and how to set it up. Read this inform ation carefully and contact your cable com pany if you have any questions. Getting Service Before trying to use your new Data Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the following inform ation ready:  the Data Gateway serial number and cable MAC addresses of the unit (printed on the Data Gateway)  the model number of the Data Gateway (printed on the Data Gateway) If the Data Gateway was provided by your cable com pany, they already have the required information. In addition, you should ask your cable com pany the following questions: Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 11
Chapter 3: Getting Started  Do you have any special system requirements or files that I need to download after I am connected?  When can I start using my Data Gateway?  Do I need a user ID or password to access the Internet or my e-m ail? System Requirements The Touchstone Data Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Data Gateway, you need DOCSIS high-speed Internet service from your cable company. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the DG2470, but may not be able to make maxim um use of DG2470 throughput.  CPU: P4, 3GHz or faster  RAM: 1GB or greater  Hard drive: 7200 RPM or faster  Ethernet: Gig-E (10 00BaseT) Windows Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/ other Unix Hardware drivers, TCP/ IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 12
Chapter 3: Getting Started About this Manual This manual covers the Touchstone DG2470 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:  Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly.  Keep your em ail program updated with the latest security patches. In addition, avoid opening em ail containing attachments, or opening files sent through chat rooms, wh enever possible.  Install a virus checker and keep it updated.  Avoid providing web or file-sharing services over your Data Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.  Use the cable company’s mail servers for sending em ail. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 13
Chapter 3: Getting Started  Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (som e are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other com puters or sending spam . If you have an open proxy, your cable company may suspend your account to protect the rest of the network.  The DG2470 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection. Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Data Gateway. The following will help you decide which is best for you: Eth e rn e t Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. N o te : To conn ect more than four computers to the DG2470 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). The Data Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. W ire le s s Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more com puters to access the DG2470 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. N o te : You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your com puter, see your com puter dealer. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 14
Chapter 3: Getting Started Bo th If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 15
Chapter 4 Installing and Connecting your Data Gateway Before you start, make sure that:  You have contacted your cable company and verified that they provide data service using standard DOCSIS technology.  You have all the Items You Need (page 10).  Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable com pany should configure the Data Gateway autom atically. You need only follow the instructions in this section to install and connect the Data Gateway. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 16
Chapter 4: Installing and Connecting your Data Gateway Front Panel The front of the Data Gateway has the following indicators. 1. P o w e r: indicates whether AC power is available to the unit. 2. U S / D S: indicates upstream/ downstream connectivity. 3. On lin e : indicates internet data transmission status. 4. 2 .4 GH z: indicates the status of the 2.4 GHz wireless LAN. 5. 5 GH z: indicates the status of the 5 GHz wireless LAN. 6. Mo CA: indicates connectivity between the Data Gateway and other home devices connected via the MoCA network. 7. W PS : indicates Wireless Protected Setup (WPS) is active. 8. W PS Bu tto n : begins associating the Data Gateway with a wireless device. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 17
Chapter 4: Installing and Connecting your Data Gateway 9. U S B: USB host connector - future support for external USB devices. Rear Panel The rear of the Data Gateway has the following connectors and controls. 1. Re s e t butto n : resets the Data Gateway as if you power cycled the unit. Use a pointed non-m etallic object to press this button. 2. Eth e rn et ( 1 - 4 ) : connectors for use with a com puter LAN port. 3. Cable : connector for the coaxial cable. 4. Po w e r: connector for the power cord. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 18
Chapter 4: Installing and Connecting your Data Gateway Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway:  Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required.  Is a cable jack available? For best perform ance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Data Gateway. A large num ber of splitters can slow down the Internet connection an d even affect your telephone service.  If you are connecting devices to the Ethernet ports, can you easily run cables between the Data Gateway’s location and those devices?  If you want to install the Data Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.  How close are your wireless devices? The Data Gateway wireless connection range is typically 10 0 –20 0 feet (30m –65m). A num ber of factors can affect connection range, as described below. Desktop Mounting Instructions Position the Data Gateway so that:  air flows freely aroun d it  the back faces the nearest wall  it will not fall to the floor if bumped or moved  the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range  Raising the unit above the devices (for example, installing the Data Gateway in the upper floor of a multi-story dwelling)  Adding a wireless extender to the network Decreases range  Lowering the un it below the devices (for example, installing the Data Gateway in a basement)  Metal or concrete walls between the Data Gateway and other devices  Large metal appliances, aquarium s, or metal cabinets between the Data Gateway and other devices  Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) N o te : Note that decreasing the range of your wireless network may be ben eficial, as long as the decreased range is sufficient for your needs. By lim iting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 19
Chapter 4: Installing and Connecting your Data Gateway N o te : Setting the transm it power level to High increases the ran ge. Setting it to Medium or Low decreases the range proportionately. Connecting the Data Gateway 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateway’s Cable connector (3). Tighten the connections by hand, then tighten an additional 1/ 8 turn with a wrench. N o te : For best performance, use high-quality coax cable and min im ize or elim inate splitters between the cable jack and the Data Gateway. If you are using MoCA for your home network, MoCA filters must be installed on any legacy client devices. Your cable company will install these filters for you. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 20
Chapter 4: Installing and Connecting your Data Gateway 2. Insert the plug from the power cord into the Power connector on the back of the Data Gateway (4) and insert the power cord into a convenient AC outlet. The Power light on the front of the Data Gateway lights up, then flashes once (refer to the LED tables shown in Using th e Data Gateway). See Troubleshooting (page 33) if the Power light does not turn on. 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway, (2) and the other end to the Ethernet port on a computer, hub, or broadband router. N o te : If you are connecting to a com puter, use the Ethernet cable included in the Data Gateway package. Configuring Your Wireless Connection The DG2470 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. N o te : You must set up your computer and other client devices to work with the security settings on the DG2470 . Refer to the documentation for your client device for instruction s on setting security. On m ost com puter systems you only need to select the network name (SSID) device and enter the encryption key. If your computer or clien t device supports Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the DG2470 sim ultaneously to easily set up your system security. 1. Security Label Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 21
Chapter 4: Installing and Connecting your Data Gateway If you need to modify the Data Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the DG2470 as described in Installing and Connecting your Data Gateway (page 16). 1. If security has been properly set up on your computer to access the wireless LAN on the DG2470, use the connection utility for your operating system to connect to the wireless LAN using its network nam e (SSID), as shown on the security label. 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the DG2470 . 3. In your web browser, open the page http:/ / 192.168.0 .1/ to access the wireless router setup. The Login screen display s. N o te : The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. The Sy stem Basic Setup screen display s. 5. Use the online help inform ation to set configuration parameters as required. N o te : Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen , including the security mode and setting a system password. Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Finding the MAC Address of a Computer In order to set up trusted computers you must first determine the MAC address of those computers. Use the operating system of your computer to find its MAC address, as follows: W in d o w s : from the Start menu, find and select the Control Panel. Double-click Network Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either “Wireless Network Connection” for a wireless connection, or “Local Area Connection” for an Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the Support tab and then the Details button (Windows XP). The “Physical Address” line shows the MAC address. Ma cOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 22
Chapter 4: Installing and Connecting your Data Gateway The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Li n u x: open a shell window and type / s bi n / i f c onf i g (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0 ). Making Your Parental Control Settings Follow these steps to set up your Parental Controls: 1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface. 2. Click the Firewall tab and then click Parental Controls in th e side m enu to display the Parental Controls screen. 3. Ch eck th e Enable Parental Controls checkbox and click the Apply button . 4. Configure any or all of the following parental controls: Tru s te d MAC Ad dre s s e s : Enter the MAC addresses of any “trusted” computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens’ computers have parental controls in effect. N o te : Refer to the Finding the MAC Address of a Computer (page 22) for inform ation on determinin g the MAC address of your computer. Ke yw o rd an d W e b Site Filte rin g: Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 23
Chapter 4: Installing and Connecting your Data Gateway You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box Ad d in g a Ke yw o rd o r W e b Site Filte r a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end tim e during the specified days (24-hour clock). (0 :0 0 until 0 :00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 24
Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your com puter’s TCP/ IP settings. The steps that follow will guide you through setting your computer’s TCP/ IP settings to work with the Data Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection:  Computer with Ethernet interface  Ethernet cable (supplied)  IP address, subnet, gateway, and DNS inform ation for installations not using DH CP How to use this Chapter The following list shows the procedures for modifying the TCP/ IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system.  TCP/ IP Configuration for Windows XP (page 25)  TCP/ IP Configuration for Windows Vista (page 26)  TCP/ IP Configuration for Windows 7 or Windows 8 (page 26)  TCP/ IP Configuration for MacOS X (page 27) TCP/ IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/ IPv6 N o te : This procedure shows the con figuration of TCP/ IPv4. TCP/ IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/ IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support m aterials on Windows XP for installation instructions. Once installed and enabled, follow this sam e configuration exam ple, but select TCP/ IPv6 at the appropriate step. 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. The N etw ork Connection w indow display s a list of LAN connections and associated netw ork adapters. Release 24 STAN DARD 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 25
Chapter 5: Configuring Your Ethernet Connection 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status w idow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7. You may have to restart your computer in order for your computer to obtain a new IP address from the network. TCP/ IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system. 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. 3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The N etw ork Connections w indow display s. 4. Double-click the Local Area Connection to open the Properties window: N o te : If Windows requests permission to continue, click Continue. 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/ IPv4. N o te : If your cable provider requires TCP/ IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/ IPv6. The TCP/ IP properties w indow for the version y ou selected display s. 6. For either TCP/ IPv4 or TCP/ IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7. Click OK to accept the new settings and close the Properties window. TCP/ IP Configuration for Windows 7 or Windows 8 Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating system . 1. Open the Windows Control Panel. 2. Click Network and Internet. 3. Click Network and Sharing Center. 4. Click Local Area Connection to open the Status window. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 26
Chapter 5: Configuring Your Ethernet Connection 5. Click Properties to open the Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/ IPv4. N o te : If your cable provider requires TCP/ IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/ IPv6. The TCP/ IP properties w indow for the version y ou selected display s. 7. For either TCP/ IPv4 or TCP/ IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the rem aining setup screens. TCP/ IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system . 1. Open System Preferences, either by choosing System Preferences from th e Apple menu or by clicking the System Preferences icon in th e dock. 2. Click the Network icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/ IP tab, if necessary. If you are using TCP/IPv4, go to s te p 5. If your cable provider requires TCP/IPv6, go to step 8 . 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/ IPv4 configuration is com pleted. 8. If you are using TCP/ IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 . Close the System Properties application. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 27
Chapter 6 Using the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures.  Setting up Your Computer to Use the Data Gateway (page 28)  Indicator Lights for the DG2470 (page 29)  Using the Reset Button (page 31)  Resetting the Router to Factory Defaults (page 32) Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 28
Chapter 6: Using the Data Gateway Indicator Lights for the DG2470 The Data Gateway has LED indicator lights to assist in troubleshooting. 1. Power 2. US/ DS 3. Onlin e 4. 2.4 GHz WiFi 5. 5 GHz Wi-Fi 6. MoCA 7. WPS 8. WPS Button 9. USB port Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet, MoCA and wireless LANs during norm al operation. Release 24 STANDARD 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 29
Chapter 6: Using the Data Gateway Mode Ethernet (LEDs on rear panel connector) 2.4G Wi-Fi / 5G Wi-Fi MoCA AC Power Gre e n LED On = Com puter with 1Gbps port connected Am be r LED On = Computer with 10 0 Mbps/ 10 Mbps port connected Am b e r/ Gre e n LED Flas h = Computer activity Bo th LEDs Off = Computer not connected On = Wi-Fi enabled Fla s h = Computer activity Off = Wi-Fi disabled On = MoCA enabled and MoCA network device attached Fla s h = MoCA network device activity/ traffic Off = MoCA disabled or no MoCA network device attached No AC Power Off Off Off Firmwar e Upgrade (norm al operation) (norm al operation) (norm al operation) Patterns: Normal Operation (WAN) The following table shows light patterns during normal operation. Mode Power US/ DS Online AC Power Good On On = Connected to the Internet Fla s h = Not connected to the Internet On = Internet available Off = Internet not available No AC Power Off Off Off Firm ware Upgrade On Flas h On Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 30
Chapter 6: Using the Data Gateway Cable Modem Startup Sequence US/ DS Online Description Slo w Flas h (1/ second) Off Downstream acquisition in progress On (until Upstream acquisition starts) Off Downstream acquisition com pleted Fas t Flas h (3/ second) Off Upstream acquisition in progress On Slo w Flas h (during acquisition ) On (when modem IP address obtained) Upstream acquisition completed, ready for service Using the Reset Button Use the Re s e t button (1), on th e back of the Data Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Data Gateway if you are having problem s connecting to the Internet. Using this button will be rare. Use a pointed n o n -m e tallic object to press this button. The Re s e t button is recessed to prevent accidental resets. Release 24 STANDARD 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 31
Chapter 6: Using the Data Gateway 1. Reset button 2. Ethernet (1 - 4) 3. Cable 4. Power Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Re s e t button (1) on the back of the Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You m ay need to do this if a misconfiguration has locked out all access. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 32
Chapter 7 Troubleshooting The Data Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections) It may take over 30 minutes to establish a connection the first time you power up your Data Gateway, especially when many people are online. Always leave your Data Gateway plugged into AC power and connected to the cable system . Check the front panel lights:  The Po w e r and On lin e lights should be on.  If the Po w e r light blinks for more than 30 minutes, call your cable com pany for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Data Gateway and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions if necessary. I'm not getting on the Internet (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Re s e t button on the back of the Data Gateway. A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 32). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Data Gateway (page 28) — the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 33
Chapter 7: Troubleshooting Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem . A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 32). My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz “remote” telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other com munications on the LAN, or interference with wireless connections, may slow down the connection. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 34
Glossary C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (10 0 0BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Data Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Prem ise Equipment. This is the equipment that is plugged in to the Data Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, som e Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). D DHCP Dynam ic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to th e network. DHCP allows the cable company to configure your computer’s networking software for you. DNS Dom ain Name Service (Server). An IP service that associates a dom ain nam e (such as www.example.com) with an IP address. DOCSIS Data Over Cable System Interface Specification. Th e interoperability standards used for data comm unications equipment on an HFC network. Downst ream In an HFC network, the direction from the head-end to the subscriber. Som e older cable documentation may refer to this as the forward path. E EMTA Em bedded Multim edia Term inal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F F-connector The type of connector used on coax cable. There are two com m on types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Data Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The DG2470 provides a built-in firewall. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 35
G Gat eway The device, usually a router, that connects devices on a given IP subnet to other IP subn ets. H Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “m aster” headend often feeds several “rem ote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. I IP address A number assigned to your com puter by your cable company, used to identify your computer to other systems on the Internet. L LAN Local Area Network. A network that allows computers in a single location (such as a building) to com m unicate with one another. LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. M MAC address A number that uniquely identifies any device connected to a network. Your cable company uses your Data Gateway’s MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Data Gateway. P Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve som e of the burden from the server. For exam ple, your cable company may have a web proxy that keeps copies of popular web pages; th e proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. R RF Abbreviation for Radio Frequency. Som e literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-45 A standard 8-conductor modular connector, comm only used on Ethernet cable. An RJ -45 connector looks like a wide RJ -11 (telephone) connector. S Splitter A sm all box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 36
connected to the cable outlet that you want to use for your Data Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched out let A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions. T TCP/ IP Transm ission Control Protocol/ Internet Protocol. The protocols used to facilitate com munications across one or more connected networks. TDMA Tim e Division Multiple Access. A method used by DOCSIS-com pliant cable modems for sending upstream data with minimal interference. U Upst ream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. W WEP Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Release 24 STANDAR D 1.3 February 20 15 Touchstone DG2470 Data Gatew ay User Guide 37
Touchstone DG2470 Data Gateway User Guide Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678 -473-20 0 0 F: 1-678-473-8470 www.arris.com

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