ARRIS DG3450 Digital Gateway Modem User Manual User Guide

ARRIS Group, Inc. Digital Gateway Modem User Guide

User Manual

DRAFT Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1.6 June 2017 June 2017
DRAFT Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1.6 ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Patent Notice Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 3 Table of Contents 1. Overview ................................................................................................................ 5 Introduction ....................................................................................................................... 5 Getting Support ................................................................................................................. 5 2. Safety Requirements ............................................................................................... 6 FCC Part 15 ........................................................................................................................ 7 RF Exposure ............................................................................................................... 7 Canadian Compliance ........................................................................................................ 7 Radiation Exposure Statement .......................................................................................... 8 Innovation, Science and Economic Development Canada statement: ............................. 8 For Mexico ......................................................................................................................... 9 3. Getting Started ..................................................................................................... 10 About Your New Data Gateway ....................................................................................... 10 What's in the Box ............................................................................................................. 10 Items You Need ............................................................................................................... 10 Getting Service ................................................................................................................. 11 System Requirements ...................................................................................................... 12 Recommended Hardware ....................................................................................... 12 Windows ................................................................................................................. 12 Mac OS .................................................................................................................... 12 Linux/Unix ............................................................................................................... 12 About this Manual ........................................................................................................... 13 What About Security? ...................................................................................................... 14 Ethernet or Wireless? ...................................................................................................... 14 4. Installing and Connecting your Data Gateway ........................................................ 16 Front Panel ...................................................................................................................... 17 Rear Panel ........................................................................................................................ 18 Selecting an Installation Location .................................................................................... 18 Desktop Mounting Instructions .............................................................................. 19 Factors Affecting Wireless Range ........................................................................... 19 Connecting the Data Gateway ......................................................................................... 20 Configuring Your Wireless Connection ............................................................................ 21 Accessing the Configuration Interface .................................................................... 22 Setting Parental Controls ................................................................................................. 22 Finding the MAC Address of a Computer ............................................................... 22 Making Your Parental Control Settings................................................................... 23
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 4 5. Configuring Your Ethernet Connection ................................................................... 25 Requirements .................................................................................................................. 25 How to use this Chapter .................................................................................................. 25 TCP/IP Configuration for Windows XP ............................................................................. 25 TCP/IP Configuration for Windows Vista ......................................................................... 26 TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 26 TCP/IP Configuration for macOS...................................................................................... 27 6. Using the Data Gateway ........................................................................................ 28 Setting up Your Computer to Use the Data Gateway...................................................... 28 Indicator Lights for the DG3450 ...................................................................................... 29 Online LED ............................................................................................................... 29 Wi-Fi LED ................................................................................................................. 30 Using the Reset Button ........................................................................................... 31 Resetting the Router to Factory Defaults ............................................................... 32 7. Troubleshooting .................................................................................................... 33 The Data Gateway is plugged in, but the Power light is Off ............................................ 33 I'm not getting on the Internet (all connections) ............................................................ 33 I'm not getting on the Internet (Ethernet) ...................................................................... 33 I'm not getting on the Internet (Wireless)....................................................................... 34 My wireless Internet connection stops working sometimes .......................................... 34 I can get on the Internet, but everything is slow ............................................................ 34 8. Glossary ................................................................................................................ 35
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 5 Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone DG3450 Data Gateway brings it all to you faster and more reliably. The Touchstone DG3450 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG3450 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 6 Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!  Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.  The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used.  Do not use spray cleaners or aerosols on the gateway.  Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.  Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).  Use only the AC power adapter (if provided) and power cord included with the equipment.  Equipment should be installed near the power outlet and should be easily accessible.  The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.  If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.  In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.  When the Data Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.
DRAFTChapter 2: Safety Requirements Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 7  Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked.  Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. FCC Caution Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Canadian Compliance This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
DRAFTChapter 2: Safety Requirements Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 8 Radiation Exposure Statement The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 30 centimeters between the radiator and your body. Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 30 centimètres entre le radiateur et votre corps. Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Innovation, Science and Economic Development Canada statement: This device complies with Innovation, Science and Economic Development Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : 1) l’appareil ne doit pas produire de brouillage; 2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
DRAFTChapter 2: Safety Requirements Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 9 For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 10 Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG3450 Data Gateway is DOCSIS compliant with the following features:  Speed: up to thirty two times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used simultaneously  Compatibility: • Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company) The DG3450 provides:  2.4 GHz radio and 5 GHz radio for wireless 802.11a/b/g/n/ac connectivity  Four Ethernet ports for connections to non-wireless devices  DOCSIS 3.0 compliant  One USB host port (future support for external USB devices) What's in the Box Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.  Data Gateway  Power Cord  Wireless Connection Configuration Guide  Ethernet Cable  End User License Agreement Items You Need If you are installing the Data Gateway yourself, make sure you have the following items on hand before continuing:  Data Gateway package: see What's in the Box (page 10) for a list of items in the package.
DRAFTChapter 3: Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 11  Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet. Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway.  Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter. Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.  Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Getting Service Before trying to use your new Data Gateway, contact your local cable company to establish an Internet account. When you call, have the following information ready:  the Data Gateway serial number and cable MAC addresses of the unit (printed on the Data Gateway)  the model number of the Data Gateway (printed on the Data Gateway) If the Data Gateway was provided by your cable company, they already have the required information.
DRAFTChapter 3: Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 12 In addition, you should ask your cable company the following questions:  Do you have any special system requirements or files that I need to download after I am connected?  When can I start using my Data Gateway?  Do I need a user ID or password to access the Internet or my e-mail? System Requirements The Touchstone Data Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Data Gateway, you need DOCSIS high-speed Internet service from your cable company. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the DG3450, but may not be able to make maximum use of DG3450 throughput.  CPU: P4, 3GHz or faster.  RAM: 1GB or greater.  Hard drive: 7200 RPM or faster.  Ethernet: Gig-E (1000BaseT). Windows Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Mac OS System 7.5 to Mac OS 9.2 (Open Transport recommended), Mac OS X, or iOS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.
DRAFTChapter 3: Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 13 About this Manual This manual covers the Touchstone DG3450 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label
DRAFTChapter 3: Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 14 What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:  Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly.  Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible.  Install a virus checker and keep it updated.  Avoid providing web or file-sharing services over your Data Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.  Use the service provider’s mail servers for sending email.  Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your service provider may suspend your account to protect the rest of the network.  The DG3450 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection. Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Data Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note: To connect more than four computers to the DG3450 through the Ethernet ports, you need an Ethernet hub (available at computer retailers).
DRAFTChapter 3: Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 15 The Data Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Wireless Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more computers to access the DG3450 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.)
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 16 Chapter 4 Installing and Connecting your Data Gateway Before you start, make sure that:  You have contacted your cable company and verified that they provide data service using standard DOCSIS technology.  You have all the Items You Need (page 10).  Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should configure the Data Gateway automatically. You need only follow the instructions in this section to install and connect the Data Gateway.
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 17 Front Panel The front of the DG3450 has the following indicators. 1. Online: indicates internet data transmission status. 2. Wireless: indicates the status of the wireless LAN.
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 18 Rear Panel The rear of the Data Gateway has the following connectors and controls. 1. Reset button: resets the Data Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. USB: USB host connector - future support for external USB devices. 3. Ethernet (1 - 4): connectors for use with a computer LAN port. 4. MoCA LED: indicates the status of the MoCA connection. 5. Cable: connector for the coaxial cable. 6. Power: connector for the power cord. Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway:  Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required.
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 19  Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Data Gateway. A large number of splitters can slow down the Internet connection.  If you are connecting devices to the Ethernet ports, can you easily run cables between the Data Gateway’s location and those devices?  If you want to install the Data Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.  How close are your wireless devices? The Data Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Desktop Mounting Instructions Position the Data Gateway so that:  it stands vertically on its base (Do not lay it flat on its side.)  air flows freely around it  the back faces the nearest wall  it will not fall to the floor if bumped or moved  the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range  Raising the unit above the devices (for example, installing the Data Gateway in the upper floor of a multi-story dwelling)  Adding a wireless extender to the network Decreases range  Lowering the unit below the devices (for example, installing the Data Gateway in a basement)  Metal or concrete walls between the Data Gateway and other devices  Large metal appliances, aquariums, or metal cabinets between the Data Gateway and other devices  Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately.
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 20 Connecting the Data Gateway 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateway’s Cable connector (5). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. 2. Insert the plug from the power cord into the Power connector on the back of the Data Gateway (6) and insert the power cord into a convenient AC outlet. 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway, (3) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Data Gateway package.
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 21 Configuring Your Wireless Connection The DG3450 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. Note: You must set up your computer and other client devices to work with the security settings on the DG3450. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. 1. Security Label If you need to modify the Data Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions.
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 22 Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the DG3450 as described in Installing and Connecting your Data Gateway (page 16). 1. If security has been properly set up on your computer to access the wireless LAN on the DG3450, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the DG3450. 3. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. Note: The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. 5. Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Finding the MAC Address of a Computer In order to set up trusted computers you must first determine the MAC address of those computers. Use the operating system of your computer to find its MAC address, as follows: Windows: from the Start menu, find and select the Control Panel. Double-click Network & Sharing Center. Then double-click either “Wireless Network Connection” for a wireless connection, or “Local Area Connection” for an Ethernet connection. Next click the Details button. The “Physical Address” line shows the MAC address. macOS: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airport
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 23 from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Making Your Parental Control Settings Follow these steps to set up your Parental Controls: 1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface. 2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls: Trusted MAC Addresses: Enter the MAC addresses of any “trusted” computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens’ computers have parental controls in effect. Note: Refer to the Finding the MAC Address of a Computer (page 22) for information on determining the MAC address of your computer. Keyword and Web Site Filtering:
DRAFTChapter 4: Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 24 You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 25 Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Data Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection:  Computer with Ethernet interface.  Ethernet cable (supplied).  IP address, subnet, gateway, and DNS information for installations not using DHCP. How to use this Chapter The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system.  TCP/IP Configuration for Windows Vista (page 26)  TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 (page 26)  TCP/IP Configuration for macOS (page 27) TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step. 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel.
DRAFTChapter 5: Configuring Your Ethernet Connection Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 26 The Network Connection window displays a list of LAN connections and associated network adapters. 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7. You may have to restart your computer in order for your computer to obtain a new IP address from the network. TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system. 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. 3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7. Click OK to accept the new settings and close the Properties window. TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 Follow these steps to configure the Ethernet interface on a Windows 7, Windows 8, or Windows 10 operating system.
DRAFTChapter 5: Configuring Your Ethernet Connection Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 27 1. Click the Start menu and type network and sharing into the Search box. 2. Select Network and Sharing Center when it appears. 3. Click Change adapter settings from the left-side menu. 4. Right-click on your local area connection icon and select Properties to open the Properties window. 5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. TCP/IP Configuration for macOS Follow these steps to configure the Ethernet interface on a macOS operating system. 1. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2. Click the Network icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 28 Chapter 6 Using the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures.  Setting up Your Computer to Use the Data Gateway (page 28)  Indicator Lights for the DG3450  Using the Reset Button  Resetting the Router to Factory Defaults (page 32) Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer.
DRAFTChapter 6: Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 29 Indicator Lights for the DG3450 The Data Gateway has LED indicator lights to assist in troubleshooting. 1. Online 2. Wi-Fi Online LED The following table shows light patterns for the Online LED during normal operation.
DRAFTChapter 6: Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 30 Event Online LED Status LED Behavior Power On Blue (steady) Acquiring downstream lock Blue (slow blink) Acquiring upstream lock Blue (fast blink) IP Link/Online Green (steady) Firmware download Alternating blue and green Caution: If all LEDs are blinking blue (fast blink), a grounding defect has been detected. Unplug the device until the grounding defect can be addressed. Wi-Fi LED The following table shows light patterns for the Wi-Fi LED during normal operation. Event Wi-Fi LED Status LED Behavior No clients found (5 GHz or dual-band) Green (slow blink) Clients found, but no traffic (5 GHz or dual-band) Green (steady) Clients with active traffic/WPS (5 GHz or dual-band) Green (fast blink) No clients found (2.4 GHz band only) Blue (slow blink)
DRAFTChapter 6: Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 31 Event Wi-Fi LED Status LED Behavior Clients found, but no traffic (2.4 GHz band only) Blue (steady) Clients with active traffic/WPS (2.4 GHz band only) Blue (fast blink) Caution: If all LEDs are blinking blue (fast blink), a grounding defect has been detected. Unplug the device until the grounding defect can be addressed. Using the Reset Button Use the Reset button (1), on the back of the Data Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Data Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets.
DRAFTChapter 6: Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 32 1. Reset button 2. USB 3. Ethernet (1 - 4) 4. MoCA LED 5. Cable 6. Power Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button on the back of the Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 33 Chapter 7 Troubleshooting The Data Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch, make sure the switch is on. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections) It may take over 30 minutes to establish a connection the first time you power up your Data Gateway, especially when many people are online. Always leave your Data Gateway plugged into AC power and connected to the cable system. Check the front panel lights:  The Power and Online lights should be on.  If the Power light blinks for more than 30 minutes, call your service provider for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Data Gateway and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions if necessary. I'm not getting on the Internet (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Data Gateway.
DRAFTChapter 7: Troubleshooting Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 34 A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 32). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Data Gateway (page 28) — the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 32). My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz “remote” telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down the connection.
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 35 Glossary C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Data Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Data Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). D DHCP Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. DNS Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. E EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F F-connector The type of connector used on coax cable. There are two common types of F-
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 36 connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Data Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The DG3450 provides a built-in firewall. G Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. H Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. I IP address A number assigned to your computer by your service provider, used to identify your computer to other systems on the Internet. L LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. M MAC address A number that uniquely identifies any device connected to a network. Your service provider uses your Data Gateway’s MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Data Gateway. P Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your service provider may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion.
DRAFT R RF Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. S Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Data Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions. T TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. U Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. W WEP Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
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