ARRIS DG860AP2 Touchstone DG860 Data Gateway User Manual Touchstone DG860P2 Data Gateway User s Guide

ARRIS Group, Inc. Touchstone DG860 Data Gateway Touchstone DG860P2 Data Gateway User s Guide

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DG860AP2 User Manual

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Touchstone®DG860P2 Data Gateway User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloading new software, or checking your email, the Touch-stone DG860P2 Data Gateway brings it all to you faster and more reliably with bothwired and wireless connectivity.The Touchstone Data Gateway provides four Ethernet connections for use as thehub of your home/ofﬁce Local Area Network (LAN). The Touchstone Data Gatewayalso provides 802.11b/g/n wireless connectivity for enhanced mobility and versa-tility.Installation is simple and your cable company will provide assistance to you for anyspecial requirements. The links below provide more detailed instructions.Safety RequirementsGetting StartedInstalling and Connecting Your Data GatewayConﬁguring Your Ethernet ConnectionUsing the Data GatewayTroubleshootingGlossary

Safety RequirementsARRIS Data Gateways comply with the applicable requirements for performance,construction, labeling, and information when used as outlined below:CAUTIONRisk of shockMains voltages inside this unit. No user serviceable parts inside. Referservice to qualiﬁed personnel only!• Do not use product near water (i.e. wet basement, bathtub, sink or near aswimming pool, etc.), to avoid risk of electrocu tion.• Do not use spray cleaners or aerosols on the gateway.• The product shall be cleaned using only a damp, lint-free, cloth. No sol-vents or cleaning agents shall be used.• Avoid using and/or connecting the equipment during an electri cal storm, toavoid risk of electrocution.• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignitionsource (i.e. heat registers, space heaters, ﬁreplaces, etc.).• Use only power supply and power cord included with the equip ment.• Equipment should be installed near the power outlet and should be easily accessible.• The shield of the coaxial cable must be connected to earth (grounded) at theentrance to the building in accordance with applicable national electrical in-stallation codes. In the U.S., this is required by NFPA 70 (National ElectricalCode) Article 820. In the European Union and in certain other countries,CATV instal lation equipotential bonding requirements are speciﬁed in IEC60728-11, Cable networks for television signals, sound signals and interac-tive services, Part 11: Safety. This equipment is in tended to be installed inaccordance with the requirements of IEC 60728-11 for safe operation.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary3

If the equipment is to be installed in an area serviced by an IT power linenetwork, as is found in many areas of Norway, spe cial attention should begiven that the installation is in accor dance with IEC 60728-11, in particularAnnex B and Figure B.4.• In areas of high surge events or poor grounding situations and areas proneto lightning strikes, additional surge protection may be required (i.e.PF11VNT3 from American Power Conver sion) on the AC, RF, and Ethernetlines.• When the Data Gateway is connected to a local computer through Ethernetcables, the computer must be proper ly grounded to the building/residenceAC ground network. All plug-in cards within the computer must be properlyinstalled and grounded to the computer frame per the manufacturer’s spec-iﬁcations.• Ensure proper ventillation. Position the Data Gateway so that air ﬂows freelyaround it and the ventillation holes on the unit are not blocked.• Do not mount the Data Gateway on surfaces that are sensitive to heatand/or which may be damaged by the heat generated by the modem, itspower supply, or other accessories.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary4

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communications Commission(FCC) rules. These requirements are intended to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed and used in ac-cordance with the instructions, may cause harmful interference to radio communi-cations. However, there is no guarantee that interference will not occur in aparticular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the fol-lowing measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Warning: Changes or modiﬁcations to this equipment not expressly approved bythe party responsible for compliance could void the user’s authority to operate theequipment.RF ExposureThis equipment complies with FCC radiation exposure limits set forth for an uncon-trolled environment. This equipment should be installed and operated with mini-mum distance of 7.9 inches (20cm) between the radiator and your body. Thistransmitter must not be co-located or operating in conjunction with any other an-tenna or transmitter.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary5

Industry Canada ComplianceUnder Industry Canada regulations, this radio transmitter may only operate usingan antenna of a type and maximum (or lesser) gain approved for the transmitterby Industry Canada. To reduce potential radio interference to other users, the an-tenna type and its gain should be so chosen that the equivalent isotropically radi-ated power (e.i.r.p.) is not more than that necessary for successful communication.Conformément à la réglementation d'Industrie Canada, le présent émetteur radiopeut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) ap-prouvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques debrouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le typed'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente(p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communica-tion satisfaisante.This device complies with Industry Canada license-exempt RSS standard(s). Oper-ation is subject to the following two conditions: (1) this device may not cause in-terference, and (2) this device must accept any interference, including interferencethat may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux ap-pareils radio exempts de licence. L'exploitation est autorisée aux deux conditionssuivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur del'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage estsusceptible d'en compromettre le fonctionnement.For MexicoThe operation of this equipment is subject to the following two conditions: (1) Thisequipment or device cannot cause harmful interference and (2) this equipment ordevice must accept any interference, including interference that may cause someunwanted operation of the equipment.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary6

European ComplianceThis product complies with the provisions of the Electromagnetic Com patibility(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,this product bears the CE marking in accordance with the above applicable Direc-tive(s).A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-tional, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.As indicated by this symbol, disposal of this prod uct is governedby Directive 2002/96/EC of the European Parliament and of theCouncil on waste electrical and electronic equipment (WEEE).WEEE could potentially prove harmful to the environment; assuch, upon disposal of the Data Gateway the Directive requiresthat this product must not be disposed as unsorted munic ipalwaste, but rather collected separately and dis posed of in accor-dance with local WEEE ordinances.This product complies with directive 2002/95/EC of the EuropeanParliament and of the Council of 27 January 2003 on the restrictionof the use of certain hazardous substances (RoHS) in electrical andelectronic equip ment.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary7

Getting StartedAbout Your New Data GatewayThe Touchstone DG860P2 Data Gateway is DOCSIS compliant with the followingfeatures:• Speed: much faster than dialup or ISDN service; up to eight times fasterthan DOCSIS 2.0 cable modems.• Convenience: supports Ethernet and 802.11b/g/n wireless connections; bothcan be used simultaneously• Compatibility: DOCSIS 3.0 compliant and backward-compatible with DOC-SIS 2.0 or 1.1; supports tiered data services (if offered by your cable company)The DG860P2 provides:• Wireless 802.11b/g/n connectivity• Four Ethernet ports for connections to non-wireless devicesWhat’s in the Box?Make sure you have the following items before proceeding. Call your cable companyfor assistance if anything is missing.• Data Gateway• Power Cord• Wall-Mounting Template and Instructions• Quick Installation Guide• Ethernet Cable• End User License AgreementTouchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary8

Coax Cable9SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s GuideItems You NeedIf you are installing the Data Gateway yourself, make sure you have the follow ingitems on hand before continuing:•Data Gateway package: see What’s in the Box? for a list of items in thepackage.•Coaxial cable (coax): as shown in the image to the left, this is a roundcable with a connector on each end. It is the same kind of wire used to con-nect to your television for cable TV. You can buy coax from any electronicsretailer and many discount stores; make sure it has connectors on bothends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should belong enough to reach from your Data Gateway to the nearest cable outlet.Note: For best performance, use high-quality RG-6 type coax cable and min-imize or eliminate splitters between the cable jack and the Data Gateway.•Splitter (optional): provides an extra cable connection by splitting a sin-gle outlet into two. You may need a splitter if you have a TV already con-nected to the cable outlet that you want to use. You can buy a splitter fromany electronics retailer and most discount stores; you may also need a shortpiece of coax cable (with connectors); use it to connect the splitter to thecable outlet and then connect the Data Gateway and TV to the splitter.Note: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the quality ofyour television, telephone, and/or internet connection.•Wall-mount hardware (optional): if you want to wall-mount your DataGateway, you need to obtain two drywall anchors or wood screws. See theWall-Mount Template and Instructions for more details.•Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-formation carefully and contact your cable company if you have any ques-tions.

Getting ServiceBefore trying to use your new Data Gateway, contact your local cable company toestablish an Internet account. When you call, have the fol lowing information ready:• the Data Gateway serial number and cable MAC addresses of the unit(printed on a sticker on the bottom of the Data Gateway)• the model number of the Data GatewayIf the Data Gateway was provided by your cable company, they already have therequired information.In addition, you should ask your cable company the following questions:• Do you have any special system requirements or ﬁles that I need to down-load after I am connected?• When can I start using my Data Gateway?• Do I need a user ID or password to access the Internet or my e-mail?Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary10

11SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s GuideSystem RequirementsThe Touchstone Data Gateway operates with most computers. The following de-scribes requirements for each operating system; see the documentation for yoursystem for details on enabling and conﬁguring networking.To use the Data Gateway, you need DOCSIS high-speed Internet service from yourcable company.Recommended HardwareThe following hardware conﬁguration is recommended. Computers not meeting thisconﬁguration can still work with the DG860P2, but may not be able to make max-imum use of DG860P2 throughput.• CPU: P4, 3GHz or faster• RAM: 1GB or greater• Hard drive: 7200 RPM or faster• Ethernet: Gig-E (1000BaseT)WindowsWindows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LANconnection must be available.MacOSSystem 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supportedEthernet or wireless LAN connection must be available.Linux/other UnixHardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supportedEthernet or wireless LAN connection must be available.

About this ManualThis manual covers all of the different DG860P2 models. Your model may not haveall of the capabilities outlined in this manual. To determine which model you have,check the model number. The model number is on the label afﬁxed to the DataGateway. See the illustration at the left.What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet users—including the need to maintain areasonably secure system. While no system is 100% secure, you can use the fol-lowing tips to enhance your system’s security:• Keep your operating system updated with the latest security patches. Runthe system update utility at least weekly.• Keep your email program updated with the latest security patches. In addi-tion, avoid opening email containing attachments, or opening ﬁles sentthrough chat rooms, whenever possible.• Install a virus checker and keep it updated.• Avoid providing web or ﬁle-sharing services over your Data Gateway. Be-sides certain vulnerability problems, most cable companies prohibit run ningservers on consumer-level accounts and may suspend your account for vi-olating your terms of service.• Use the cable company’s mail servers for sending email.• Avoid using proxy software unless you are certain that it is not open forabuse by other Internet users (some are shipped open by default). Crimi-nals can take advantage of open proxies to hide their identity when break-ing into other computers or sending spam. If you have an open proxy, yourca ble company may suspend your account to protect the rest of the net-work.• The DG860P2 ships with wireless LAN security set by default (for the samereasons that you should run only secured proxies). See the security label onyour product (shown on image at the left) for the factory security settings.If you need to modify the default wireless security settings, see ConﬁguringYour Wireless Connection.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary12 DANGER®Model NumberReset Ethernet10/100/1000Cable2143WPSSecurityLabel

Ethernet Cable13SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s GuideEthernet or Wireless?There are two ways to connect your computer (or other equipment) to the DataGateway. The following will help you decide which is best for you:EthernetEthernet is a standard method of connecting two or more computers into a LocalArea Network (LAN). You can use the Ethernet connection if your computer hasbuilt-in Ethernet hardware.Note: To connect more than four computers to the DG860P2 through the Eth-er net ports, you need an Ethernet hub (available at computer retail ers).The Data Gateway package comes with one 6-foot (1.9m) Ethernet cable (the con-nectors look like wide telephone connectors); you can purchase more cables if nec-essary at a computer retailer. If you are connecting the Data Gateway di rectly to acomputer, or to an Ethernet hub with a cross-over switch, ask for Category 5e(CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.WirelessWireless access lets you connect additional (wireless-capable) devices to Data Gate-way. The 802.11 wireless LAN standard allows one or more computers to access theDG860P2 using a wireless (radio) signal. These connections are in addition to theconnections supported via Ethernet.Note: You can use the wireless connection if your computer has a built-in or af-termarket wireless card. To learn more about which wireless hardwareworks best with your com puter, see your computer dealer.BothIf you have two or more computers, you can use Ethernet for up to four devices andwireless for the others. To connect ﬁve or more computers to the Ethernet ports,you will need an Ethernet hub (available at computer retailers.)

Installing and Connecting Your DataGatewayBefore you start, make sure that:• You have contacted your cable company and veriﬁed that they provide dataservice using standard DOCSIS technology.• You have all the items you need.• Cable and power outlets are available near the computer. If a cable outlet isnot conveniently located, your cable company can install a new one.If you have ordered service, your cable company should conﬁgure the Data Gate-way automatically. You need only follow the instructions in this section to installand connect the Data Gateway.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary14

15SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s GuideDG860P2 Front PanelThe front of the DG860P2 Data Gateway has the following indicators:A Secure: indicates Wireless Protected Setup (WPS) is active. B WiFi: indicates the status of the wireless LAN.C Ethernet: indicates Ethernet connectivity between the Data Gateway andcomputers.D Online: indicates internet data transmission status.E US: indicates upstream connectivity.F DS: indicates downstream connectivity.G Power: indicates whether AC power is available to the unit.DG860P2 Rear PanelThe DG860P2 rear panel has the following connectors and controls:A Reset button: resets the Data Gateway as if you power cycled the unit. Usea pointed non-metallic object to press this button. B WPS button: begins associating the Data Gateway with a wireless device.C Ethernet (1 - 4): connectors for use with a computer LAN port.D Cable: connector for the coaxial cable.E Power: connector for the power cord.DG860PowerEthernetDSOnlineWiFiSecureUSBECAD FGReset Ethernet10/100/1000Cable2143WPSACB DE

Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install yourData Gateway:• Is an AC outlet available nearby? For best results, the outlet should not beswitched and should be close enough to the Data Gateway that exten sioncords are not required.• Is a cable jack available? For best performance, keep the number of split-ters between the jack and cable drop to a minimum. Each splitter attenuates(re duces) the signal available to the Data Gateway. A large number of split-ters can slow down the Internet connection.• If you are connecting devices to the Ethernet ports, can you easily run ca-bles between the Data Gateway’s location and those devices?• If you want to mount the Data Gateway on a wall, does the location pro videa solid surface for secure attachment? For best results when mounting theData Gateway on drywall, position the Data Gateway so at least one of thescrews are fastened to a stud. This may prevent the Data Gateway frompulling out of the wall in the future.• If you want to install the Data Gateway on a desktop, is there enough spaceon either side to keep the vents clear? Blocking the vents may cause over-heating.• How close are your wireless devices? The Data Gateway wireless con nectionrange is typically 100–200 feet (30m–65m). A number of factors can affectconnection range, as described below.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary16

Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note: Note that decreasing the range of your wireless network may be bene-ﬁcial, as long as the decreased range is sufﬁcient for your needs. By lim-iting your network’s range, you reduce interference with other networksand make it harder for unwant ed users to ﬁnd and connect to your net-work.Note: Setting the trasmit power level to High increases the range. Setting itto Medium or Low decreases the range proportionately.Increases range: • Raising the unit above the devices (for example, in-stalling the Data Gateway in the upper ﬂoor of a multi-story dwelling)Decreases range: • Lowering the unit below the devices (for example, in-stalling the Data Gateway in a basement)• Metal or concrete walls between the Data Gateway andother devices• Large metal appliances, aquariums, or metal cabinetsbetween the Data Gateway and other devices• Interference and RF noise (2.4 GHz wireless phones,microwave ovens, or other wireless networks)Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary17

Step 1 Step 2Step 3 Step 418SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s GuideMounting the Data GatewayYou can either mount the Data Gateway on a wall or place it on a desktop. Forwall-mount applications, you can mount the Data Gateway with the indicatorsfacing upward (vertical) or to the side (horizontal).Tools and MaterialsFor wall-mounted installations, make sure you have the following tools and mate-rials before proceeding:• for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included),two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), anda drill with 1/4” (6mm) bit (not included)• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tappingpanhead wood screws (not included)• screwdriver (ﬂat-blade or Phillips, depending on what kind of screws youuse)• wall-mount template (included)• transparent tape: for temporarily securing the mounting template to the wall(not included)LocationAlways position the Data Gateway:• within reach of an AC outlet. The power cord must reach the outlet withoutstretching and without adding extension cords.• near a cable outlet (to avoid long cable runs).InstructionsWall-mounting instructionsNote: When mounting the Data Gateway on drywall, try to position the DataGateway so at least one of the screws is fastened to a stud. This mayprevent the Data Gateway from pulling out of the wall in the future. Toprevent overheating of the Data Gateway, do not block the ventilationholes on the sides of the unit.

19SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s Guide1Position the mounting template on the surface where you intend to mountthe Data Gateway and secure in place with transparent tape.2Drill holes through the template in the speciﬁed locations for the mountingscrews. After drilling holes, remove the template from the surface.3If using drywall anchors, set them into the wall. Then, drive the screws intothe wall leaving a gap of about 1/8” (3 mm) between the screw head andthe wall. If not using anchors, just drive the screws.4Orient the Data Gateway with the indicator lights facing up or right, as de-sired. Slip both mounting slots (in the back of the Data Gateway) over thescrews, then slide the case down until the narrow end of the keyhole slotcontacts the screw shaft.5Proceed to Connecting the Data Gateway.Desktop mounting instructions1Position the Data Gateway so that:• air ﬂows freely around it• the back faces the nearest wall• it will not fall to the ﬂoor if bumped or moved• the ventilation holes on the side of the unit are not blocked.2Proceed to Connecting the Data Gateway.

Connecting the Data Gateway1Connect one end of the coax cable to the cable outlet or splitter, and theother end to the Data Gateway’s Cable connector (D). Tighten the con nec-tions by hand, then tighten an additional 1/8 turn with a wrench.Note: For best performance, use high-quality coax cable and minimize oreliminate splitters between the cable jack and the Data Gateway.2Insert the plug from the power cord into the Power connector on the backof the Data Gateway (E) and insert the power cord into a convenient ACoutlet.The Power light on the front of the Data Gateway lights up, then ﬂashesonce (refer to the LED tables shown in Using the Data Gateway). See Trou-bleshooting if the Power light does not turn on.3Connect one end of the Ethernet cable to any Ethernet port on the back ofthe Data Gateway, (C) and the other end to the Ethernet port on a com-puter, hub, or broadband router.Note: If you are connecting to a computer, use the Ethernet cable includedin the Data Gateway package.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary20Reset Ethernet10/100/1000Cable2143WPSACB DE

Conﬁguring Your Wireless ConnectionThe DG860P2 ships with wireless LAN security set by default. See the security labelon your product (shown on image at the left) for the factory security settings: net-work name (SSID), encryption method, network key, and WPS PIN.Note: You must set up your computer and other client devices to workwith the security settings on the DG860P2. Refer to the docu-mentation for your client device for instructions on setting secu-rity. On most computer systems you only need to select thenetwork name (SSID) device and enter the encryption key. Ifyour computer or client device supports WiFi Alliance WPS (Wire-less Protected Setup), activate WPS on your computer or clientdevice and the DG860P2 simultaneously to easily set up yoursystem security.If you need to modify the Data Gateway’s default wireless security settings, or if youwant to conﬁgure any other wireless LAN settings, refer to the following instruc-tions.Accessing the Conﬁguration InterfaceFollow these steps to access the conﬁguration interface. You should have already setup the DG860P2 as described in Installing and Connecting Your Data Gateway.1 a) If security has been properly set up on your computer to access the wire-less LAN on the DG860P2, use the connection utility for your operating sys-tem to connect to the wireless LAN using its network name (SSID), as shownon the security label.b) If you cannot access the wireless LAN, you must ﬁrst establish a wiredEthernet connection between your computer and the DG860P2.2In your web browser, open the page http://192.168.0.1/ to access thewireless router setup.The Login screen displays.Note: The default user name is “admin”. The default password is “pass-word”, in lower case letters.3Enter the user name and password and click the Apply button to log in.The System Basic Setup screen displays.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary21Reset Ethernet10/100/1000Cable2143WPSSecurityLabel

4Use the online help information to set conﬁguration parameters as required.Note: Most conﬁguration parameters that you may want to set can be accessedon the System Basic Setup screen, including the security mode and set-ting a system password.Setting Parental ControlsThe Parental Control feature allows you to block speciﬁed keywords and web sitesfrom being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings.Follow these steps to set up your Parental Controls:1Access and log into the wireless conﬁguration interface as explained in Accessing the Conﬁguration Interface.2Click the Firewall tab and then click Parental Controls in the side menuto display the Parental Controls screen.3Check the Enable Parental Controls checkbox and click the Apply button.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary22

4Conﬁgure any or all of the following parental controls:Trusted MAC Addresses:Enter the MAC addresses of any “trusted” computers on the network andclick the Apply button. You can add two trusted computers. Once added,these trusted computers will not be affected by the parental control settings.For example, you may want the computers of the father and mother to betrusted, while the childrens’ computers have parental controls in effect.Note: Refer to the “Finding the MAC Address of a Computer” sidebar for in-formation on determining the MAC address of your computer.Keyword and Web Site Filtering:You can add a list of keywords and web sites that you want to block. To adda keyword or web site to the list, click the respective Add button. To deletea keyword or web site from the list, ﬁrst click its check box and then clickthe Delete button.Adding a Keyword or Web Site Filtera) Enter the keyword in the Keyword ﬁeld or web site URL address in theWeb Site ﬁeld.b) Set the start day and end day for the blocked access. (Sun until Sun in-dicates all week, or just click the All Week checkbox.)c) Set the start time and end time during the speciﬁed days (24-hourclock). (0:00 until 0:00 indicates all day, or just click the All Day check-box.)d) Click the Add Keyword Filter or Add Web Site Filter button respec-tively. Then click the Apply button.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary23Add Keyword Filter Add Web Site FilterFinding the MAC Address of a ComputerUse the operating system of your computer to ﬁnd itsMAC address, as follows:Windows: from the Start menu, ﬁnd and select theControl Panel. Double-click Network Connections(Windows XP), or Network & Sharing Center (Win-dows Vista or Windows 7). Then double-click either“Wireless Network Connection” for a wireless connection,or “Local Area Connection” for an Ethernet connection.Next click the Details button (Windows Vista or Windows7), or click the Support tab and then the Details button(Windows XP). The “Physical Address” line shows theMAC address.MacOS X: open System Preferences and click the Net-work icon. To ﬁnd the Ethernet MAC address, selectBuilt-in Ethernet from the Show drop-down, then clickthe Ethernet tab. The “Ethernet ID” ﬁeld shows the MACaddress. To ﬁnd the wireless MAC address, select Air-port from the Show drop-down, then click the Airporttab. The “Airport ID” ﬁeld shows the MAC address.Linux: open a shell window and type /sbin/ifconﬁg(and press Enter). The wireless interface is eth1 (unlessthere is no Ethernet adapter, in which case the interfaceis eth0).

Conﬁguring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to conﬁgure your computer’s TCP/IP settings. The steps that followwill guide you through setting your computer’s TCP/IP settings to work with the Data Gateway.RequirementsMake sure you have the following before attempting to conﬁgure your Ethernet con-nection:• Computer with Ethernet interface• Ethernet cable (supplied)• IP address, subnet, gateway, and DNS information for installations not usingDHCPHow to use this chapterThe following list shows the procedures for modifying the TCP/IP settings on thecomputer. The procedure is slightly different depending on the operating systemthat you are using. Please ensure you are using the correct steps for the operatingsystem on your computer. Follow the links below for instructions to conﬁgure yourEthernet connection on your operating system.•TCP/IP Conﬁguration for Windows XP•TCP/IP Conﬁguration for Windows 7•TCP/IP Conﬁguration for MacOS XNote: For Windows Vista, use the Windows 7 procedure. They are very simi-lar.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary24

TCP/IP Conﬁguration for Windows XPFollow these steps to conﬁgure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure shows the conﬁguration of TCP/IPv4. TCP/IPv6is not installed or enabled by default in Windows XP. If your cableprovider requires TCP/IPv6 you must ﬁrst install and enable it on yourWindows XP system. Refer to Microsoft support materials on WindowsXP for installation instructions. Once installed and enabled, follow thissame conﬁguration example, but select TCP/IPv6 at the appropriatestep.Note: Dialog boxes shown on your computer may differ slightly from thoseshown in this procedure.1From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel.The Network Connection window displays a list of LAN connections and as-sociated network adapters.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary25

2Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3Click Properties.4Select TCP/IP by clicking it one time. Then click Properties.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary26

5Click the General tab. Then click Obtain an IP address automaticallyand click OK.6Click OK to accept the new settings, and OK again to close the Propertieswindow.7You may have to restart your computer in order for your computer to obtaina new IP address from the network.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary27

TCP/IP Conﬁguration for Windows 7Follow these steps to conﬁgure the Ethernet interface on a Windows 7 operatingsystem.1Open the Windows 7 Control Panel.2Click Network and Internet.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary28

3Click Network and Sharing Center.4Click Local Area Connection to open the Status window.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary29

5Click Properties to open the Properties window.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary30TCP/IPv4 Selected TCP/IPv6 Selected

6Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconﬁgure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, select Internet Pro-tocol Version 6 (TCP/IPv6) and click Properties to conﬁgure TCP/IPv6.The TCP/IP properties window for the version you selected displays.7For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-cally and Obtain DNS server address automatically, unless instructedotherwise by your cable provider.8Click OK to accept the new settings and close the Properties window. Thenclick Close to back out of the remaining setup screens.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary31TCP/IPv4 Properties TCP/IPv6 Properties

TCP/IP Conﬁguration for MacOS XFollow these steps to conﬁgure the Ethernet interface on a MacOS X operating sys-tem.1Open System Preferences, either by choosing System Preferences from theApple menu or by clicking the System Preferences icon in the dock.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary32

2Click the Network icon.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary33

3Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4Choose the TCP/IP tab, if necessary.If you are using TCP/IPv4, go to step 5.If your cable provider requires TCP/IPv6, go to step 8.5Choose Using DHCP from the Conﬁgure IPv4 menu.6If necessary, click the Renew DHCP Lease button.7Close the System Properties application.TCP/IPv4 conﬁguration is completed.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary34

8If you are using TCP/IPv6, click Conﬁgure IPv6 near the bottom of the pre-vious window.9Choose Automatically from the Conﬁgure IPv6 drop-down menu and clickOK.10 Close the System Properties application.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary35

36SafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting GlossaryTouchstone DG860P2 Data Gateway User’s GuideUsing the Data GatewayThis chapter describes the controls and features available on the Touchstone DataGateway, and covers basic troubleshooting procedures.•Setting up Your Computer to Use the Data Gateway•Indicator Lights for the DG860P2•Using the Reset ButtonSetting up Your Computer to Use the Data GatewayFollow the instructions in the information packet supplied by your cable company.Contact your cable company if you need help setting up your computer.

Indicator Lights for the DG860P2The Touchstone Data Gateway has nine LED indicator lights to assist in trouble -shooting.Patterns: Normal Operation (LAN)The following table shows light patterns for the Ethernet and wireless LANs duringnormal operation.Mode Ethernet WiFiAC PowerOn = ComputerConnectedOff = Computernot connectedFlash = Com-puter ActivityOn = WiFi EnabledOff = WiFi DisabledFlash = Computer ActivityNo AC Power Off OffFirmware Upgrade (normal operation) (normal operation)Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary37DG860PowerEthernetDSOnlineWiFiSecureUSPowerDSUSOnlineEthernetWiFiSecure

Patterns: Normal Operation (WAN)The following table shows light patterns during normal operation.Note 1: Your cable company may conﬁgure the Data Gateway to always displaythe DS and US indicators in green regardless of the connection speed orswap the meaning (speed indication) of yellow and green.Mode Power DS US OnlineAC PowerGood OnYellow1= Connected tothe Internet(high speed)Green1=Connected tothe Internet(ultra-highspeed)Flash = Not connected tothe InternetYellow1= Connected tothe Internet(high speed)Green1=Connected tothe Internet(ultra-highspeed)Flash = Not connected tothe InternetOn = InternetavailableOff = Internet not availableNo ACPower Off Off Off OffFirmware Upgrade On Flash Flash OnTouchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary38

Patterns: Startup SequenceThe following tables show the Data Gateway light patterns during the startup se-quence.Note: The DS and US indicators ﬂash yellow during startup, and turn green ifthe Data Gateway establishes an ultra-high speed connection. For somecable companies these colors may be reversed.DS US Online DescriptionFlash Off Off Downstream searchOn Flash Off Downstream found; upstream searchOn On FlashDownstream and Upstream found;retrieving setup information fromcable operatorOn On On Ready for serviceTouchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary39

Using the Reset ButtonUse the Reset button, on the back of the Data Gateway, to reset the modem andperform initialization as if you power cycled the unit. You may need to reset theData Gateway if you are having problems connecting to the Internet. Using thisbutton will be rare.Use a pointed non-metallic object to press this button. The photo to the left showsthe location of the Reset button. The Reset button is recessed to prevent acci-dental resets.The diagram on the left shows the location of the reset button.Resetting the Router to Factory DefaultsTo reset the router to factory defaults, press and hold the Reset but ton on the backof the Data Gateway for more than ﬁfteen seconds. This restores the wireless setupconﬁguration and router conﬁguration parameters to the factory defaults. You mayneed to do this if a misconﬁguration has locked out all access.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary40Reset Ethernet10/100/1000Cable2143WPSResetButton

TroubleshootingThe Data Gateway is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in ﬁrmly at bothends?If you plugged the power cord into a power strip, make sure the strip isswitched on.Avoid using an outlet controlled by a wall switch, if possible.Finally, check the fuse or circuit breaker panel.I’m not getting on the Internet (all connections).It may take over 30 minutes to establish a connection the ﬁrst time youpower up your Data Gateway, especially when many people are online.Always leave your Data Gateway plugged into AC power and connected tothe cable system.Check the front panel lights:• The Power and Online lights should be on.• If the Power light blinks for more than 30 minutes, call your cablecompany for assistance.Check your cable connections. Connectors should be tight. The coax cableshould not be pinched, kinked, or bent sharply—any of these can cause abreak or short in the cable (you may have to replace the cable). If you haveone or more splitters between the Data Gateway and CATV outlet, removethe splitters and connect the Data Gateway directly to the outlet.Proceed to the Ethernet or wireless solutions (next page) if necessary.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary41

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernet cable? Use the supplied cable for di-rect connection to a computer; use a cross-over cable for connection to ahub.Press the Reset button on the back of the Data Gateway.A misconﬁguration could lock out all access to the Data Gateway router. Ifyou think this has happened, see Resetting the Router to Factory Defaults.I’m not getting on the Internet. (Wireless)Check the indicator lights (see Using the Data Gateway) — the WiFi lightshould be on.Does your connection utility discover your wireless LAN? If you turned off“Broadcast SSID” you need to manually enter the name of your wireless LANin the connection utility.Change your security mode to “WEP” or “disabled”. If you use “disabled,”enable one of the other security modes as soon as you ﬁnd the problem.A misconﬁguration could lock out all access to the Data Gateway router. Ifyou think this has happened, see Resetting the Router to Factory Defaults.My wireless Internet connection stops working sometimes.This is usually caused by interference — two common sources are 2.4GHz“remote” telephones and microwave ovens. If you cannot remove the inter-fering product, try using a different channel or setting Protected Mode.I can get on the Internet, but everything is slow.If the Web site you are visiting is very popular, that site may be having trou-ble servicing all the requests. If other sites download quickly, wait for a fewminutes and try again. Usage during peak hours may also affect the con nec-tion speed.Other communications on the LAN, or interference with wireless connec-tions, may slow down your connection.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary42

GlossaryThe following is a list of common cable and networking terms.Category 5e (Cat5e)A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec-tions. When purchasing Ethernet cables, always look for Category 5e cable.Coaxial cable (coax)A thin wire, used to connect your television and Data Gateway to the cableTV system. You can buy coax from any electronics retailer and many dis-count stores.CPECustomer Premise Equipment. This is the equipment that is plugged in to theData Gateway; typically a computer or hub.Cross-overAn Ethernet cable used to connect two hubs (or a hub and a cable modem)together. Also, some Ethernet hubs may have built-in cross-over on one ormore ports (which eliminates the need for a cross-over cable).DHCPDynamic Host Conﬁguration Protocol. An IP protocol used to provide an IPaddress and location of services (such as DNS and TFTP) needed by a de-vice connecting to the network. DHCP allows the cable company to con ﬁgureyour computer’s networking software for you.DNSDomain Name Service (Server). An IP service that associates a domainname (such as www.example.com) with an IP address.DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary43

DOCSISData Over Cable System Interface Speciﬁcation. The interoperability stan-dards used for data communications equipment on an HFC network.EMTAEmbedded Multimedia Terminal Adapter. An MTA device that is integratedwith a cable modem.EthernetA standard method of connecting two or more computers into a Local AreaNetwork (LAN).EuroDOCSISThe European version of DOCSIS.EventAn informational message used for monitoring network status.F-connectorThe type of connector used on coax cable. There are two common types ofF-connector, slip-on and screw-on. Use coax with screw-on connectors forconnecting your Data Gateway.FirewallA hardware or software device that prevents unauthorized access to a pri-vate network from the Internet. The DG860P2 provides a built-in ﬁrewall.GatewayThe device, usually a router, that connects devices on a given IP subnet toother IP subnets.HeadendThe “central ofﬁce” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feedsseveral “remote” headends to provide distributed services.HTTPHyperText Transfer Protocol.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary44

HubA box with several Ethernet connectors. Ethernet hubs provide a commonpoint of contact for all connected devices.IP addressA number assigned to your computer by your cable company, used to iden-tify your computer to other systems on the Internet.LANLocal Area Network. A network that allows computers in a single location(such as a building) to communicate with one another.LEDLight Emitting Diode. A semi-conductor diode that emits light when currentis passed through it.MAC addressA number that uniquely identiﬁes any device connected to a network. Yourcable company uses your Data Gateway’s MAC address to authorize accessto the Internet. The MAC address is printed on a label on the bottom of yourData Gateway.ProtocolA set of rules and formats that determines the communication behavior ofnetwork entities at a given layer.ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theburden from the server. For example, your cable company may have a webproxy that keeps copies of popular web pages; the proxy can send you thosepages instead of fetching them directly from the web site, resulting in fasterpage loading and less network congestion.RFAbbreviation for Radio Frequency. Some literature refers to coax as “RFcable” and the connectors as “RF connectors.”Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary45

RJ-45A standard 8-conductor modular connector, commonly used on Ethernetcable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.SplitterA small box with three cable connectors: one input and two outputs. Youmay need a splitter if you have a TV already connected to the cable outletthat you want to use for your Data Gateway. You can buy a splitter from anyelectronics retailer and most discount stores.SSIDService Set IDentiﬁer, a string of text (up to 32 characters long) thatuniquely identiﬁes a wireless LAN.Switched outletA power outlet that may be turned on and off using a wall switch. Usuallyintended for lamps. Avoid plugging your computer or Data Gateway into aswitched outlet to avoid disruptions.TCP/IPTransmission Control Protocol/Internet Protocol. The protocols used to facil-itate communications across one or more connected networks.TDMATime Division Multiple Access. A method used by DOCSIS-compliant cablemodems for sending upstream data with minimal interference.UpstreamThe path from a subscriber device to the headend. Some older cable docu-mentation may refer to this as the return path or reverse path.WEPWired Equivalent Privacy, a common standard for encrypting data sent overa wireless LAN.WPAWi-ﬁ Protected Access, a standard for encrypting data sent over a wirelessLAN. WPA offers improved security over WEP.Touchstone DG860P2 Data Gateway User’s GuideSafetyGettingStarted InstallationEthernetConﬁguration Usage Troubleshooting Glossary46

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