ARRIS GWM Touchstone Wireless Telephony Gateway User Manual Touchstone TG852G Telephony Gateway User s Guide

ARRIS Group, Inc. Touchstone Wireless Telephony Gateway Touchstone TG852G Telephony Gateway User s Guide

Contents

Manual Part 1

Touchstone®TG852 Telephony Gateway User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloading new software, checking your email, or talking withfriends on the phone, the Touchstone TG852 Telephony Gateway brings it all to youfaster and more reliably. All while providing toll quality Voice over IP telephone ser -vice and both wired and wireless connectivity. It also provides a Lithi um-Ion bat-tery backup to provide continued telephone service during power outages.The Touchstone Telephony Gateway provides four Ethernet connections for use asthe hub of your home/office Local Area Network (LAN). The Touchstone TelephonyGateway also provides 802.11b/g/n wireless connectivity for enhanced mobility andversatility. In addition, the Touchstone Telephony Gateway provides for up to twoseparate lines of telephone service.Installation is simple and your cable company will provide assistance to you for anyspecial requirements. The links below provide more detailed instructions.Safety RequirementsGetting StartedBattery Installation and RemovalInstalling and Connecting Your Telephony GatewayConfiguring Your Ethernet ConnectionUsing the Telephony GatewayTroubleshootingGlossary
Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-ited.Copyright © 2010 ARRIS. All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations inthis document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARRIS.ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trade-marks are the property of their respective holders.Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.ARSVD01310Release 8 Standard 1.1 May 2010
Safety RequirementsARRIS Telephony Gateways comply with the applicable requirements for perform-ance, construction, labeling, and information when used as outlined below:CAUTIONRisk of shockMains voltages inside this unit. No user serviceable parts inside. Referservice to qualified personnel only!CAUTIONPotential equipment damagePotential loss of serviceConnecting the Telephony Gateway to existing telephone wiring shouldonly be performed by a professional installer. Physical connections tothe previous telephone provider must be removed and the wiring mustbe checked; there must not be any voltages. Cancellation of telephoneservice is not adequate. Failure to do so may result in loss of serviceand/or permanent damage to the Telephony Gateway.CAUTIONRisk of explosionReplacing the battery with an incorrect type, heating a battery above75°C, or incinerating a battery, can cause product failure and a risk offire or battery explosion. Dispose of used batteries according to the instructions.• The Telephony Gateway is designed to be connected directly to a telephone.• Connecting the Telephony Gateway to the home’s existing tele phone wiringshould only be performed by a professional in staller.• Do not use product near water (i.e. wet basement, bathtub, sink or near aswimming pool, etc.), to avoid risk of electrocu tion.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary3
• Do not use spray cleaners or aerosols on the Telephony Gateway.• Avoid using and/or connecting the equipment during an electri cal storm, toavoid risk of electrocution.• Do not use the telephone to report a gas leak in the vicinity of the leak.• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignitionsource (i.e. heat registers, space heaters, fireplaces, etc.).• Use only power supply and power cord included with the equip ment.• Equipment should be installed near the power outlet and should be easily accessible.• The shield of the coaxial cable must be connected to earth (grounded) at theentrance to the building in accordance with applicable national electrical in-stallation codes. In the U.S., this is required by NFPA 70 (National ElectricalCode) Article 820. In the European Union and in certain other countries,CATV instal lation equipotential bonding requirements are specified in IEC60728-11, Cable networks for television signals, sound signals and interac-tive services, Part 11: Safety. This equipment is in tended to be installed inaccordance with the requirements of IEC 60728-11 for safe operation.If the equipment is to be installed in an area serviced by an IT power linenetwork, as is found in many areas of Norway, spe cial attention should begiven that the installation is in accor dance with IEC 60728-11, in particularAnnex B and Figure B.4.• In areas of high surge events or poor grounding situations and areas proneto lightning strikes, additional surge protection may be required (i.e.PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet andPhone lines.• When the Telephony Gateway is connected to a local computer through Eth-ernet cables, the computer must be proper ly grounded to the building/res-idence AC ground network. All plug-in cards within the computer must beproperly installed and grounded to the computer frame per the manufac-turer’s specifications.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary4
FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communications Commission(FCC) rules. These requirements are intended to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed and used in ac-cordance with the instructions, may cause harmful interference to radio communi-cations. However, there is no guarantee that interference will not occur in aparticular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the fol-lowing measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re-sponsible for compliance could void the user’s authority to operate the equipment.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary5Industry CanadaThe term “IC:”before the radio certification number only signifies that Industry Canadatechnical specifications were met.This Class Bdigital apparatus meets all requirements of the Canadian Interference CausingEquipment Regulations. Operation is subject to the following two conditions: (1) this device maynot cause harmful interference, and (2) this device must accept any interference received,including interference that may cause undesired operation.Cet appareillage numérique de la classe Brépond à toutes les exigences de l'interférencecanadienne causant des règlements d'équipement. L'opération est sujette aux deux conditionssuivantes: (1) ce dispositif peut ne pas causer l'interférence nocive, et (2) ce dispositif doitaccepter n'importe quelle interférence reçue, y compris l'interférence qui peut causer l'opérationpeu désirée.
RFExposureThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolledenvironment.Thisequipmentshouldbeinstalledandoperatedwithminimumdistance20cmbetweentheradiatorandyourbody.Thistransmittermustnotbecolocatedoroperatinginconjunctionwithanyotherantennaortransmitter.European ComplianceThis product complies with the provisions of the Electromagnetic Com patibility(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,this product bears the CE marking in accordance with the above applicable Direc-tive(s).A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.As indicated by this symbol, disposal of this prod uct or batteryis governed by Directive 2002/96/EC of the European Parliamentand of the Council on waste electrical and electronic equipment(WEEE). WEEE could potentially prove harmful to the environ-ment; as such, upon disposal of the Telephony Gateway the Di-rective requires that this product must not be disposed asunsorted munic ipal waste, but rather collected separately anddis posed of in accordance with local WEEE ordinances.This product complies with directive 2002/95/EC of the EuropeanParliament and of the Council of 27 January 2003 on the restrictionof the use of certain hazardous substances (RoHS) in electrical andelectronic equip ment.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary6
Getting StartedAbout Your New Telephony GatewayThe Touchstone TG852 Telephony Gateway is DOCSIS compliant with the followingfeatures:• Speed: much faster than dialup or ISDN service; up to eight times fasterthan DOCSIS 2.0 cable modems.• Convenience: supports Ethernet and 802.11b/g/n wireless connections; bothcan be used simultaneously• Flexibility: provides two independent lines of telephone service as well ashigh speed data• Compatibility: – Data services: DOCSIS 3.0 compliant and backward-compatible withDOCSIS 2.0 or 1.1; supports tiered data services (if offered by yourcable company)– Telephony services: PacketCable™ 1.5 or 1.0 compliantThe TG852 provides:• Wireless 802.11b/g/n connectivity• Four Ethernet ports for connections to non-wireless devices• Up to two lines of telephone service• DOCSIS 3.0 compliant with Li-Ion backup battery• One USB host port (future support for external USB devices)What’s in the Box?Make sure you have the following items before proceeding. Call your cable companyfor assistance if anything is missing.• Telephony Gateway• Power Cord• BatteryTouchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary7
Coax Cable8SafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG852 Telephony Gateway User’s Guide• Wall-Mounting Template and Instructions• Quick Installation Guide• Ethernet Cable• Mini CD-ROM (80mm)Note: An adapter is required for slot-loading drives. Adapter is not included.• End User License AgreementWhat’s on the CD?The CD provides the following items:• Quick Install Guide• User’s GuideItems You NeedIf you are installing the Telephony Gateway yourself, make sure you have the fol-low ing items on hand before continuing:•Telephony Gateway package: see What’s in the Box? for a list of itemsin the package.•Coaxial cable (coax): as shown in the image to the left, this is a roundcable with a connector on each end. It is the same kind of wire used to con-nect to your television for cable TV. You can buy coax from any electronicsretailer and many discount stores; make sure it has connectors on bothends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coaxshould be long enough to reach from your Telephony Gateway to the near-est cable outlet.•Phone Cable: as shown in the image to the left, this is a standard phonecable with standard phone connectors (RJ11 type) on both ends. You canbuy phone cables from any electronics retailer and many discount stores. •Splitter (optional): provides an extra cable connection by splitting a sin-gle outlet into two. You may need a splitter if you have a TV already con-nected to the cable outlet that you want to use. You can buy a splitter fromPhone Cable
any electronics retailer and most discount stores; you may also need a shortpiece of coax cable (with connectors); use it to connect the splitter to thecable outlet and then connect the Telephony Gateway and TV to the splitter.Note: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the quality ofyour television, telephone, and/or internet connection.•Wall-mount hardware (optional): if you want to wall-mount your Tele-phony Gateway, you need to obtain two drywall anchors or wood screws.See the Wall-Mount Template and Instructions for more details.•Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-formation carefully and contact your cable company if you have any ques-tions.Getting ServiceBefore trying to use your new Telephony Gateway, contact your local cable companyto establish an Internet account and telephone service. When you call, have thefol lowing information ready:• the Telephony Gateway serial number and cable MAC addresses of the unit(printed on a sticker on the bottom of the Telephony Gateway)• the model number of the Telephony GatewayIf the Telephony Gateway was provided by your cable company, they already havethe required information.In addition, you should ask your cable company the following questions:• Do you have any special system requirements or files that I need to down-load after I am connected?• When can I start using my Telephony Gateway?• Do I need a user ID or password to access the Internet or my e-mail?• Will my phone number(s) change?• What new calling features will I have and how do I use them?Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary9
10SafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG852 Telephony Gateway User’s GuideSystem RequirementsThe Touchstone Telephony Gateway operates with most computers. The followingdescribes requirements for each operating system; see the documentation for yoursystem for details on enabling and configuring networking.To use the Telephony Gateway, you need DOCSIS high-speed Internet service fromyour cable company. Telephone service requires that the cable company has Pack-etCable support.Recommended HardwareThe following hardware configuration is the minimum recommended. Computersnot meeting this configuration can still work with the TG852, but may not be ableto make maximum use of TG852 throughput.• CPU: P4, 3GHz or faster• RAM: 1GB or greater• Hard drive: 7200 RPM or faster• Ethernet: Gig-E (1000BaseT)WindowsWindows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernetor wireless LAN connection must be available.MacOSSystem 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supportedEthernet or wireless LAN connection must be available.Linux/other UnixHardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supportedEthernet or wireless LAN connection must be available.
About this ManualThis manual covers the Touchstone TG852 Telephony Gateway. The model numberis on the label affixed to the Telephony Gateway. See the image at the left.What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet users—including the need to maintain areasonably secure system. While no system is 100% secure, you can use the fol-lowing tips to enhance your system’s security:• Keep your operating system updated with the latest security patches. Runthe system update utility at least weekly.• Keep your email program updated with the latest security patches. In addi-tion, avoid opening email containing attachments, or opening files sentthrough chat rooms, whenever possible.• Install a virus checker and keep it updated.• Avoid providing web or file-sharing services over your Telephony Gateway.Besides certain vulnerability problems, most cable companies prohibit run-ning servers on consumer-level accounts and may suspend your account forviolating your terms of service.• Use the cable company’s mail servers for sending email.• Avoid using proxy software unless you are certain that it is not open forabuse by other Internet users (some are shipped open by default). Crimi-nals can take advantage of open proxies to hide their identity when break-ing into other computers or sending spam. If you have an open proxy, yourca ble company may suspend your account to protect the rest of the net-work.• If you use the wireless LAN, make sure you enable wireless security on theTelephony Gateway (for the same reasons that you should run only securedproxies). See Configuring Your Wireless Connection.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary11Model Number
Ethernet Cable12SafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG852 Telephony Gateway User’s GuideEthernet or Wireless?There are two ways to connect your computer (or other equipment) to the Tele-phony Gateway. The following will help you decide which is best for you:EthernetEthernet is a standard method of connecting two or more computers into a LocalArea Network (LAN). You can use the Ethernet connection if your computer hasbuilt-in Ethernet hardware.Note: To connect more than four computers to the TG852 through the Ether-net ports, you need an Ethernet hub (available at computer retail ers).The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (theconnectors look like wide telephone connectors); you can purchase more cables ifnecessary at a computer retailer. If you are connecting the Telephony Gateway di-rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for Cate-gory 5 (CAT5) straight-through cable.WirelessWireless access lets you connect additional (wireless-capable) devices to TelephonyGateway. The 802.11 wireless LAN standard allows one or more computers to ac-cess the TG852 using a wireless (radio) signal. These connections are in addition tothe connections supported via Ethernet.Note: You can use the wireless connection if your computer has a built-in or af-termarket wireless card. To learn more about which wireless hardwareworks best with your com puter, see your computer dealer.BothIf you have two or more computers, you can use Ethernet for up to four devices andwireless for the others. To connect five or more computers to the Ethernet ports,you will need an Ethernet hub (available at computer retailers.)
Battery Installation and RemovalThe TG852 Telephony Gateway supports a Lithium-Ion backup battery to providebackup in the event of a local power loss. The battery backup is not intended to takethe place of AC power.Note: For safety and regulatory purposes, batteries are shipped outside of theTelephony Gateway and must be installed.The TG852 supports the following battery models:•Basic backup battery — provides up to 5 hours (black) or 8 hours (grey)of backup time, depending on your Telephony Gateway model and usage. Itmay be light grey (recommended battery) or black.Basic Battery Installation and Replacement•Extended backup battery — provides up to 12 hours of backup time, de-pending on model and usage. It has a strap between the battery guides.Extended Battery Installation and ReplacementYour cable company may include a backup battery with your Telephony Gateway.You can order any of the batteries shown here at http://yourbroadbandstore.com/Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary13Basic Backup Battery (black)Basic Backup Battery (grey)Extended Backup Battery
TG852 Basic Battery Installation and ReplacementThis model of the Telephony Gateway has the ability to provide battery backup inthe event of a local power loss. The battery backup is not intended to take the placeof AC power.Use this procedure to install and to replace the backup battery.1Press down and pull back on the latch holding the battery door (on the bot-tom of the Telephony Gateway). Pull the door toward you. Set the door asidein a safe place.CAUTIONRisk of equipment damageImproperly inserting the battery may damage the battery connector inthe Telephony Gateway. Carefully follow the instructions in the nextstep to avoid damage.2Hold the battery pack so that the guides on the battery align with the slotson the Telephony Gateway and slide the battery into the bay. The diagramon the left shows the proper orientation.Note: Batteries will not insert completely into the Telephony Gateway if notoriented correctly. The battery should slide into the bay without significantforce. Line up the guides on the battery with the slots in the battery bay.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary14Latch EndBattery SlotBattery Guide
3Push the battery pack into the bay until it seats into place. If you are tak-ing the battery out of the Telephony Gateway, position your fingerin the battery opening area and use leverage to dislodge the batterywhile pulling it straight back.Note: The Telephony Gateway will not begin operating until you apply ACpower.4Replace the door. To do so, place the hinge tabs of the battery door into thereceiver slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit untilthe latch snaps back into place.Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycleor dispose of the battery responsibly and in accordance with local ordi-nances.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary15BatteryCompartmentReceiverSlotsHinge Tabs
TG852 Extended Battery Installation and Replace-mentUse this procedure to install or replace the backup battery.1Press down and pull back on the latch holding the battery door (on the bot-tom of the Telephony Gateway). Pull the door toward you. Set the door asidein a safe place.CAUTIONRisk of equipment damageImproperly inserting the battery may damage the battery connector inthe Telephony Gateway. Carefully follow the instructions in the nextstep to avoid damage.2Hold the battery pack so that the guides on the battery align with the slotson the Telephony Gateway and slide the battery into the bay. The diagramon the left shows the proper orientation.Note: Batteries will not insert completely into the Telephony Gateway if notoriented correctly. The battery should slide into the bay without significantforce. Line up the slots in the battery bay with the guides on the batteryand apply even pressure on both ends of the battery.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary16BatteryPull StrapBattery GuideBattery SlotWRONG WRONG RIGHTLatch End
3Push the battery pack into the bay until it latches into place. If you aretaking the battery out of the Telephony Gateway, use the batterypull strap to dislodge the battery.Note: The Telephony Gateway will not begin operating until you apply ACpower.4Replace the door. To do so, place the tabs of the battery door into the slotinside the Telephony Gateway battery compartment. Rotate the door towardthe front of the Telephony Gateway until the latch snaps back into place.Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycleor dispose of the battery responsibly and in accordance with local ordi-nances.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary17BatteryCompartmentReceiverSlotsHinge Tabs
Installing and Connecting YourTelephony GatewayBefore you start, make sure that:• You have contacted your cable company and verified that they provide dataand telephone service using standard DOCSIS technology.• You have all the items you need.• Cable, phone, and power outlets are available near the computer. If a cableoutlet is not conveniently located, your cable company can install a new one.If you have ordered service, your cable company should configure the TelephonyGateway automatically. You need only follow the instructions in this section to in-stall and connect the Telephony Gateway.CAUTIONRisk of equipment damageOnly qualified installation technicians should connect the TelephonyGateway to house wiring. Incumbent telephone service must be physi-cally disconnected at the outside interface box before making anyconnections.Touchstone TG852 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallation InstallationEthernetConfiguration Usage Troubleshooting Glossary18

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