ARRIS GWM Touchstone Wireless Telephony Gateway User Manual Touchstone TG852G Telephony Gateway User s Guide

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Document ID	1323249
Application ID	57L+EP2W9q9jKZ5952ZSkA==
Document Description	Manual Part 1
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	245.73kB (3071629 bits)
Date Submitted	2010-08-06 00:00:00
Date Available	2010-08-06 00:00:00
Creation Date	2010-08-05 10:36:47
Producing Software	QuarkXPress(R) 8.1
Document Lastmod	2010-08-05 10:37:17
Document Title	Touchstone TG852G Telephony Gateway User's Guide
Document Creator	QuarkXPress(R) 8.1
Document Author:	Bob Schultz, ARRIS

Touchstone® TG852
Telephony Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG852 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also provides a Lithium-Ion battery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and
versatility. In addition, the Touchstone Telephony Gateway provides for up to two
separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2010 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01310
Release 8 Standard 1.1
May 2010
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Safety Requirements
ARRIS Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Gateway.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type, heating a battery above
75°C, or incinerating a battery, can cause product failure and a risk of
fire or battery explosion. Dispose of used batteries according to the
instructions.
•
The Telephony Gateway is designed to be connected directly to a telephone.
•
Connecting the Telephony Gateway to the home’s existing telephone wiring
should only be performed by a professional installer.
•
Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
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•
Do not use spray cleaners or aerosols on the Telephony Gateway.
•
Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
•
Do not use the telephone to report a gas leak in the vicinity of the leak.
•
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
•
Use only power supply and power cord included with the equipment.
•
Equipment should be installed near the power outlet and should be easily
accessible.
•
The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with IEC 60728-11, in particular
Annex B and Figure B.4.
•
In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
•
When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufacturer’s specifications.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Industry Canada
The term “IC:” before the radio certification number only signifies that Industry Canada
technical specifications were met.
This Class B digital apparatus meets all requirements of the Canadian Interference Causing
Equipment Regulations. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Cet appareillage numérique de la classe B répond à toutes les exigences de l'interférence
canadienne causant des règlements d'équipement. L'opération est sujette aux deux conditions
suivantes: (1) ce dispositif peut ne pas causer l'interférence nocive, et (2) ce dispositif doit
accepter n'importe quelle interférence reçue, y compris l'interférence qui peut causer l'opération
peu désirée.
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RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolledenvironment.
This equipment should be installed and operated with minimum distance 20cmbetween the radiator and your body.
This transmitter must not be co­located or operating in conjunction with any other antenna or transmitter.
European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product or battery
is governed by Directive 2002/96/EC of the European Parliament
and of the Council on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as
unsorted municipal waste, but rather collected separately and
disposed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equipment.
Touchstone TG852 Telephony Gateway User’s Guide
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Getting Started
About Your New Telephony Gateway
The Touchstone TG852 Telephony Gateway is DOCSIS compliant with the following
features:
•
Speed: much faster than dialup or ISDN service; up to eight times faster
than DOCSIS 2.0 cable modems.
•
Convenience: supports Ethernet and 802.11b/g/n wireless connections; both
can be used simultaneously
•
Flexibility: provides two independent lines of telephone service as well as
high speed data
•
Compatibility:
–
Data services: DOCSIS 3.0 compliant and backward-compatible with
DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your
cable company)
–
Telephony services: PacketCable™ 1.5 or 1.0 compliant
The TG852 provides:
•
Wireless 802.11b/g/n connectivity
•
Four Ethernet ports for connections to non-wireless devices
•
Up to two lines of telephone service
•
DOCSIS 3.0 compliant with Li-Ion backup battery
•
One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
•
Telephony Gateway
•
Power Cord
•
Battery
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•
Wall-Mounting Template and Instructions
•
Quick Installation Guide
•
Ethernet Cable
•
Mini CD-ROM (80mm)
Glossary
Note: An adapter is required for slot-loading drives. Adapter is not included.
•
End User License Agreement
What’s on the CD?
The CD provides the following items:
•
Quick Install Guide
•
User’s Guide
Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing:
Coax Cable
Phone Cable
•
Telephony Gateway package: see What’s in the Box? for a list of items
in the package.
•
Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Telephony Gateway. The coax
should be long enough to reach from your Telephony Gateway to the nearest cable outlet.
•
Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•
Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from
Touchstone TG852 Telephony Gateway User’s Guide
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any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•
Wall-mount hardware (optional): if you want to wall-mount your Telephony Gateway, you need to obtain two drywall anchors or wood screws.
See the Wall-Mount Template and Instructions for more details.
•
Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
•
the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Gateway)
•
the model number of the Telephony Gateway
If the Telephony Gateway was provided by your cable company, they already have
the required information.
In addition, you should ask your cable company the following questions:
•
Do you have any special system requirements or files that I need to download after I am connected?
•
When can I start using my Telephony Gateway?
•
Do I need a user ID or password to access the Internet or my e-mail?
•
Will my phone number(s) change?
•
What new calling features will I have and how do I use them?
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System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from
your cable company. Telephone service requires that the cable company has PacketCable support.
Recommended Hardware
The following hardware configuration is the minimum recommended. Computers
not meeting this configuration can still work with the TG852, but may not be able
to make maximum use of TG852 throughput.
•
CPU: P4, 3GHz or faster
•
RAM: 1GB or greater
•
Hard drive: 7200 RPM or faster
•
Ethernet: Gig-E (1000BaseT)
Windows
Windows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernet
or wireless LAN connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
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About this Manual
This manual covers the Touchstone TG852 Telephony Gateway. The model number
is on the label affixed to the Telephony Gateway. See the image at the left.
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:
Model Number
•
Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
•
Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
•
Install a virus checker and keep it updated.
•
Avoid providing web or file-sharing services over your Telephony Gateway.
Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for
violating your terms of service.
•
Use the cable company’s mail servers for sending email.
•
Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your
cable company may suspend your account to protect the rest of the network.
•
If you use the wireless LAN, make sure you enable wireless security on the
Telephony Gateway (for the same reasons that you should run only secured
proxies). See Configuring Your Wireless Connection.
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Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note:
To connect more than four computers to the TG852 through the Ethernet ports, you need an Ethernet hub (available at computer retailers).
The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5 (CAT5) straight-through cable.
Ethernet Cable
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG852 using a wireless (radio) signal. These connections are in addition to
the connections supported via Ethernet.
Note:
You can use the wireless connection if your computer has a built-in or aftermarket wireless card. To learn more about which wireless hardware
works best with your computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers.)
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Battery Installation and Removal
The TG852 Telephony Gateway supports a Lithium-Ion backup battery to provide
backup in the event of a local power loss. The battery backup is not intended to take
the place of AC power.
Note:
For safety and regulatory purposes, batteries are shipped outside of the
Telephony Gateway and must be installed.
The TG852 supports the following battery models:
Basic Backup Battery (black)
•
Basic backup battery — provides up to 5 hours (black) or 8 hours (grey)
of backup time, depending on your Telephony Gateway model and usage. It
may be light grey (recommended battery) or black.
Basic Battery Installation and Replacement
•
Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides.
Extended Battery Installation and Replacement
Basic Backup Battery (grey)
Your cable company may include a backup battery with your Telephony Gateway.
You can order any of the batteries shown here at http://yourbroadbandstore.com/
Extended Backup Battery
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TG852 Basic Battery Installation and Replacement
This model of the Telephony Gateway has the ability to provide battery backup in
the event of a local power loss. The battery backup is not intended to take the place
of AC power.
Latch End
Use this procedure to install and to replace the backup battery.
Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside
in a safe place.
CAUTION
Risk of equipment damage
Improperly inserting the battery may damage the battery connector in
the Telephony Gateway. Carefully follow the instructions in the next
step to avoid damage.
Battery Slot
Hold the battery pack so that the guides on the battery align with the slots
on the Telephony Gateway and slide the battery into the bay. The diagram
on the left shows the proper orientation.
Note: Batteries will not insert completely into the Telephony Gateway if not
oriented correctly. The battery should slide into the bay without significant
force. Line up the guides on the battery with the slots in the battery bay.
Battery Guide
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Push the battery pack into the bay until it seats into place. If you are taking the battery out of the Telephony Gateway, position your finger
in the battery opening area and use leverage to dislodge the battery
while pulling it straight back.
Note: The Telephony Gateway will not begin operating until you apply AC
power.
Replace the door. To do so, place the hinge tabs of the battery door into the
receiver slots inside the Telephony Gateway battery compartment on the
opposite end of the battery opening. Rotate the door toward the unit until
the latch snaps back into place.
Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle
or dispose of the battery responsibly and in accordance with local ordinances.
Hinge Tabs
Receiver
Slots
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TG852 Extended Battery Installation and Replacement
Use this procedure to install or replace the backup battery.
Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside
in a safe place.
CAUTION
Risk of equipment damage
Improperly inserting the battery may damage the battery connector in
the Telephony Gateway. Carefully follow the instructions in the next
step to avoid damage.
Battery Slot
Battery Guide
Battery
Pull Strap
Hold the battery pack so that the guides on the battery align with the slots
on the Telephony Gateway and slide the battery into the bay. The diagram
on the left shows the proper orientation.
Note: Batteries will not insert completely into the Telephony Gateway if not
oriented correctly. The battery should slide into the bay without significant
force. Line up the slots in the battery bay with the guides on the battery
and apply even pressure on both ends of the battery.
WRONG
WRONG
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Push the battery pack into the bay until it latches into place. If you are
taking the battery out of the Telephony Gateway, use the battery
pull strap to dislodge the battery.
Note: The Telephony Gateway will not begin operating until you apply AC
power.
Replace the door. To do so, place the tabs of the battery door into the slot
inside the Telephony Gateway battery compartment. Rotate the door toward
the front of the Telephony Gateway until the latch snaps back into place.
Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle
or dispose of the battery responsibly and in accordance with local ordinances.
Hinge Tabs
Receiver
Slots
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Installing and Connecting Your
Telephony Gateway
Before you start, make sure that:
•
You have contacted your cable company and verified that they provide data
and telephone service using standard DOCSIS technology.
•
You have all the items you need.
•
Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony
Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any
connections.
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