ARRIS RSGU3502 Residential Seamless Mobility Gateway User Manual Content Developer

ARRIS Group, Inc. Residential Seamless Mobility Gateway Content Developer

Manual

RSGu3502 Residential Seamless Mobility Gateway User Guide
Copyright © 2007 RSGu3502 Residential Seamless Mobility Gateway by Motorola, Inc.All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.MOTOROLA and the Stylized M logo and SURFboard are registered in the US Patent and Trademark Office. Microsoft Windows XP, and Windows 2000 are registered trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Wi-Fi is a registered trademark of the Wi-Fi Alliance, Inc. All other product or service names are the property of their respective owners.Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
Table of Contents iTable of ContentsSafety and Compliance Information ............................................................................... vImportant VoIP Telephone Service and 112 Information for Denmark ................................vInternet Telephone Service and 999/112 in the United Kingdom .......................................viInternet Telephone Service and 911 in Canada.................................................................. viiInternet Telephone Service and 911 in the United States................................................. viiiImportant Safety Information..............................................................................................ixFCC and IC Compliance Information............................................................................ xiiiFCC Interference Statement............................................................................................. xiiiFCC Radiation Exposure Statement ................................................................................. xivIndustry Canada (IC) Statement........................................................................................ xivIC Radiation Exposure Statement......................................................................................xvWireless LAN Information .................................................................................................xvRestrictions on the Use of Wireless Devices ................................................................... xviInternational Declaration of Conformity ........................................................................... xviiOverview ........................................................................................................................... 1RSGu3502 Front Panel Overview ....................................................................................... 3RSGu3502 Rear Panel Overview ........................................................................................ 5Positioning Your RSGu3502 for Optimal Wireless Performance ........................................ 6Anti-Fraud Protection Information.................................................................................. 7If your device is stolen .......................................................................................................7SIM Fraud Control...............................................................................................................7
ii Table of Contents Table of ContentsConnecting Your RSGu3502.............................................................................................9Troubleshooting RSGu3502 Connections .........................................................................10Connecting Wirelessly to the RSGu3502 ..........................................................................12RSGu3502 Setup — Basic Configurations ....................................................................13Logging into the RSGu3502 ..............................................................................................14Exporting the RSGu3502 Configuration ............................................................................14Importing the Saved Configuration....................................................................................15Restoring the Defaults for the RSGu3502.........................................................................15WAN Configuration ...........................................................................................................16WAN Setup for PPPoE (DSL) ............................................................................................17WAN Setup for a Static IP Address (Cable Modem) .........................................................19WAN Setup for DHCP (Cable Modem)..............................................................................20Setup - LAN Configuration.................................................................................................21RSGu3502 — Advanced Configuration .........................................................................25Port Forwarding.................................................................................................................26DMZ Settings ....................................................................................................................28Custom Port Forwarding ...................................................................................................29IP Filters ............................................................................................................................31Custom IP Filters...............................................................................................................33LAN Clients .......................................................................................................................35Web Filters ........................................................................................................................36Dynamic DNS Client..........................................................................................................37
Table of ContentsTable of Contents iiiMulticast ........................................................................................................................... 38Static Routing ................................................................................................................... 39Dynamic Routing .............................................................................................................. 40Remote Web Access........................................................................................................ 42Remote SSH Access ........................................................................................................ 43Ethernet Switch ................................................................................................................ 44RSGu3502 — Tools......................................................................................................... 45Restore Defaults............................................................................................................... 46Import/Export Configuration ............................................................................................. 47Remote Log — Router...................................................................................................... 48Ping Test........................................................................................................................... 49Restart .............................................................................................................................. 50RSGu3502 — Status ....................................................................................................... 51Network Statistics ............................................................................................................ 52Connection Status ............................................................................................................ 53DDNS Update Status........................................................................................................ 54DHCP Clients ....................................................................................................................54Product Information.......................................................................................................... 54System Log – Router........................................................................................................ 54RSGu3502 — Wireless Configuration ........................................................................... 55Setting Up Your Wireless LAN (WLAN)............................................................................ 55Establishing Security for Your Wireless LAN.................................................................... 57
iv Table of Contents Table of ContentsConfiguring WPA for Your Residential Gateway ...............................................................58Configuring WEP on the Residential Gateway ..................................................................58Creating an Access List for Your Wireless LAN ................................................................60Configuring TCP/IP..........................................................................................................61Configuring TCP/IP in Windows 2000 ...............................................................................61Configuring TCP/IP in Windows XP...................................................................................66Verifying the IP Address in Windows 2000 or Windows XP .............................................69Frequently Asked Questions ..........................................................................................71Troubleshooting Your RSGu3502 ..................................................................................73Resetting All of Your Equipment .......................................................................................74Glossary ...........................................................................................................................75RSGu3502 — Software License .....................................................................................83
Safety and Compliance Information vSafety and Compliance InformationImportant VoIP Telephone Service and 112 Information for DenmarkYour VoIP Telephone Company provides customer with access to public emergency call services. When you dial 112, your call is routed from their network to emergency operators who will handle your call. Contact your provider for information about their VoIP 112 services. When using this residential gateway, you may be able to make an emergency call to an operator, but it may not be possible to locate where you are calling from, under the following circumstances:•You have changed the physical address of your voice gateway, and you did not update or otherwise advise your VoIP telephone service provider of this change.•You are using a non-Danish telephone number.•There are delays in making your location information available in or through the local automatic location information database.Note:Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-vices provided through this equipment.!IMPORTANT: When using this residential gateway, you CANNOT make any calls, including an emergency call, and the emergency call operator WILL NOT be able to locate where you are calling from, under the following circumstances:•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails•You lose electrical power•Your broadband, ISP, or VoIP telephone service is suspended or terminated.
vi Safety and Compliance Information Safety and Compliance InformationInternet Telephone Service and 999/112 in the United KingdomYour VoIP Telephone Company provides customer with access to public emergency call services. When you dial 999/112, your call may be routed from your VoIP provider’s network to a national emergency operator who will handle your call. Contact your provider for information about their VoIP 999/112 services. When using this residential gateway, you may be able to make an emergency call to an operator, but E999 location services may not be available, under the following circumstances:•You have changed the physical address of your voice gateway, and you did not update or otherwise advise your VoIP telephone provider of this change.•You are using a non-U.K. telephone number.•There are delays in making your location information available in or through the local automatic location information database.Note:Your VoIP service provider, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-vices provided through this equipment.!IMPORTANT: When using this residential gateway, you CANNOT make any calls, including an emergency call, and 999 location services WILL NOT be available, under the following circumstances:•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails•You lose electrical power•Your broadband, ISP, or VoIP service is suspended or terminated
Safety and Compliance Information viiSafety and Compliance InformationInternet Telephone Service and 911 in CanadaYour VoIP telephone company provides customer with access to public emergency call services. VoIP telephone companies may offer a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but could have some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. Contact your provider for information about their VoIP 911 services. You should inform any household residents, guests and other persons who may be present at the physical location where you utilize VoIP telephone service, of the important differences in and possible limitations of VoIP 9-1-1 Dialing services.Note: Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.!IMPORTANT: When using this residential gateway, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances: •Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails•You lose electrical power•Your broadband, ISP, or VoIP service is suspended or terminated
viii Safety and Compliance Information Safety and Compliance InformationInternet Telephone Service and 911 in the United StatesWhen using this residential gateway, you may be able to make an emergency call to an operator, but E911 location services may not be available, under the following circumstances:•You have changed the physical address of your residential gateway, and you did not update or otherwise advise your service provider of this change.•You are using a non-U.S. telephone number.•There are delays in making your location information available in or through the local automatic location information database.Contact your VoIP Service Provider for additional information on their 911 protocols.Note:Your VoIP Service Provider, not Motorola, is responsible for the provision of telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-vices provided through this equipment.!IMPORTANT: When using this residential gateway, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances: •Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails•You lose electrical power•Your broadband, ISP, or VoIP service is suspended or terminated
Safety and Compliance Information ixSafety and Compliance InformationImportant Safety InformationWhen using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.•This device must be installed and used in strict accordance with manufacturer's instructions as described in the user documentation that is included with the device.•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.•To prevent electric shock, this device may require a grounding conductor in the line cord. Connect the device to a grounding type AC wall outlet using the power cord supplied with the device.•This device was qualified under test conditions that included the use of the supplied cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
x Safety and Compliance Information Safety and Compliance Information•Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.•Installation of this device must be in accordance with national wiring codes and conform to local regulations.•Operate this device only from the type of power source indicated on the device's marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.•Place device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
Safety and Compliance Information xiSafety and Compliance Information•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.•Place this device on a stable surface.•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.•Postpone installation until there is no risk of thunderstorm or lightning activity in the area. •Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. •Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.•CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent. •Disconnect TNV circuit connector(s) before disconnecting power.
xii Safety and Compliance Information Safety and Compliance Information•Disconnect TNV circuit connector before removing cover.•Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.•Do not use the telephone to report a gas leak in the vicinity of the leak.•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible disposal instructions.•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.•Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. •SAVE THESE INSTRUCTIONS
FCC and IC Compliance Information xiiiFCC and IC Compliance InformationFCC and IC Compliance InformationFCC Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter-ference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installa-tion. If this equipment does cause harmful interference to radio or television reception, which can be deter-mined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the device and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user's authority to operate the equipment.
xiv FCC and IC Compliance Information FCC and IC Compliance InformationFCC Radiation Exposure StatementIMPORTANT NOTE:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person's body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not acces-sible by the end user.Industry Canada (IC) StatementThis device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: 1This device may not cause interference, and2This device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate with an antenna having a maximum gain of 2dBi. An antenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna imped-ance is 50 ohms. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful communications.
FCC and IC Compliance Information xvFCC and IC Compliance InformationIC Radiation Exposure StatementMPORTANT NOTE:This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm (approximately 8 inches) between the radiator and your body. This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.Wireless LAN InformationThis device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio technol-ogy. The device is designed to be inter-operable with any other wireless DSSS product that complies with:•The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of Electrical Electronics Engineers
xvi FCC and IC Compliance Information FCC and IC Compliance InformationRestrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization: for example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modifica-tion of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unautho-rized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized re-sellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.
FCC and IC Compliance Information xviiFCC and IC Compliance InformationInternational Declaration of ConformityWe,Motorola, Inc.Connected Home Solutions101 Tournament DriveHorsham, PA 19044, USA1-215-323-1000declare under our sole responsibility that theRSGu3502 Residential Seamless Mobility Gateway To which the declaration relates is in conformity with the following standards: EN 60950-1 EN 300 328 EN 301 489-1/-17 EN 61000-3-2 EN 61000-3-3The following provisions of the Directive(s) of the Council of the European Union: EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC R&TTE Directive 1999/5/EC Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC
xviii FCC and IC Compliance Information FCC and IC Compliance InformationCaring for the Environment by RecyclingWhen you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.Recycling your Motorola EquipmentPlease do not dispose of this product with your residential or commercial waste. Some coun-tries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.
Overview 1OverviewCongratulations on your purchase of a Motorola RSGu3502 Residential Seamless Mobility Gateway. A key feature of the RSGu3502 is the ability to seamlessly transfer calls between Broadband and Cellular Networks. Construction materials and other objects, such as appliances and televisions, often interfere with mobile service indoors. Use the RSGu3502 with a dual mode mobile handset (DHM) and you can use your home’s WiFi™ network to stay connected. Voice traffic is prioritized over Internet traffic, giving you high-quality voice calls even while surfing the Web. You will need:•A computer with Internet browsing capability•An established DSL or cable Internet connection•Windows® 2000, Windows XP™Additional Needs•For a DSL connection only, your user name and password•For a cable modem connection using static IP addresses only, your IPaddress, subnet mask, default gateway, and DNS and server IP address or addresses
2Overview OverviewRSGu3502 FeaturesYour new residential gateway is designed to:•Support up to two telephone lines with full-featured service (Voice mail, caller ID, call waiting, three-way calling, and other CLASS services)•Provide seamless mobile and landline voice and data communication•Optimize dual-mode handset battery performance•Plug and play—plugs into any broadband connection (cable or DSL)•Give voice-over-data prioritization (talk on the phone while using the Internet, without a noticeable reduction in voice quality)•Eliminate the need for stand-alone routers, hubs, and access points—the RSGu3502 has a built-in router and firewall with 802.11b/g wireless access point•Allow VPN pass-through for remote access via IPSEC/PPTP/L2TP NAT tunnelingCD ROMAC AdapterCD ROM w/ User Guide Ethernet CablesVertical Mounting Stand (not pictured)RSGu3502 Quick StartGuideIn the box with your RSGu3502:
Overview 3OverviewRSGu3502 Front Panel Overview Light DescriptionWireless Indicates the status of the wireless network:•Solid green, the wireless network is available.•Green and flashing, there is wireless network activity. •Off, the wireless network is not engaged.Phone 1, 2 •Solid green, registration is complete, the phone for that line is on hook and ready for use. No voice mail present.•Green and flashing, registration is complete, the phone is ringing, and/or voice mail is present.•Orange and flashing, indicates that the phone is off hook and no SIM card is present.•Flashing in unison with the other LED lights, the residential gateway is downloading a firmware upgrade. Please do not unplug or disconnect your residential gateway while it is downloading firmware.•Red blinking, phone off hook and registration error.•LED off, registration error, the phone is on hook, and/or no SIM card is present. You cannot use it for phone calls.Internet Indicates the Internet connection speed:•Solid green, your connection speed is 100Base-T•Solid yellow, your connection speed is 10Base-TThe LED flashes when there is activity on the Internet connection.
4Overview OverviewEthernet 1, 2, 3, and 4Indicates that a device is connected to the port and the speed of the Ethernet connection:•Off, no device is connected to the port•Solid green, a device is connected to the port (100Base-T)•Solid yellow, a device is connected to the port (10Base-T)A flashing yellow or green LED indicates that there is activity on the Ethernet connection.Power If the Power LED is red or orange — flashing or solid — restart the residential gateway. During the power up, the residential gateway flashes several times while connecting, retrieving the IP address, and downloading configuration information.•Solid green, configuration download complete.•During firmware downloads (optional), the Phone and Power LEDs flash rapidly. Please do not unplug or disconnect your residential gateway while it is downloading firmware.Pairing This is a future feature. It will be enabled in a future update. Light Description
Overview 5OverviewRSGu3502 Rear Panel Overview Key Item Description1Power Connector for the AC power adapter.2 Reset One quick press will restart the unit.Hold the button for 10 seconds to reset the unit. 3 Ethernet 1, 2, 3, 4Use the yellow Ethernet ports to connect up to four devices (computers, gaming machines, printers, etc.)4 Internet Connect your cable or DSL modem to the RSGu3502.5 Phone 1and2Connect one or two phones to one and two (optional).6SIM Card CompartmentHolds the SIM Card(s) used to make and receive calls on the landline phone connected to the residential gateway.A valid and active SIM card must be connected to the corresponding telephone port (e.g., If your phone is connected to port one insert your SIM card in slot one). 7Pairing Future feature8Antenna Rotatable antenna used for wireless connections.
6Overview OverviewPositioning Your RSGu3502 for Optimal Wireless PerformanceReview the guidelines below before deciding where to place your RSGu3502 in order to achieve the best wireless performance:•Connect at least one computer through a wired Ethernet connection.•Placing your RSGu3502 in the physical center of your network is best, because its antenna sends out signals in all directions.•Placing the RSGu3502 in a higher location, such as on top of a cabinet, helps disperse the signal cleanly, especially to upper floors.•If possible, position your RSGu3502 in direct line of sight with other home network devices using a wireless connection.•Avoid placing the RSGu3502 next to large, solid objects like computer cases, monitors, walls, fireplaces, etc. This helps the signal penetrate more cleanly.•Other wireless devices, such as televisions, radios, microwaves, or 2.4 GHz cordless telephones, can interfere with the signal. Keep these devices away from the RSGu3502.•Mirrors, especially those that are silver-coated, can reduce transmission performance.
Anti-Fraud Protection Information 7Anti-Fraud Protection InformationAnti-Fraud Protection InformationTo prevent the RSGu3502 Residential Gateway and/or your Subscriber Identity Module (SIM) Card from being stolen and reused, please incorporate the security options listed below: If your device is stolenImmediately notify your service provider if the RSGu3502 is stolen.SIM Fraud ControlYour service provider will give you a PIN that you are prompted to enter at every power-up. The SIM PIN is enabled when you purchase your RSGu3502.To enter you SIM PIN, first make sure your telephone is connected:1Power up your residential gateway. 2Wait for your handset to ring.3Pick up the telephone handset. You will hear a stutter tone.4Enter you SIM PIN. If you enter the incorrect PIN you will hear the stutter tone again.5Listen for a dial tone. When you hear the dial tone, you have completed the validation process. !CAUTION: After two incorrect PIN entries, the system hangs up and blocks the SIM PIN. Contact your service provider for additional assistance.
8 Anti-Fraud Protection Information Anti-Fraud Protection InformationUse this space to keep your PIN information
Connecting Your RSGu3502 9Connecting Your RSGu3502NOTES: At least one computer on your network must be connected to the RSGu3502 using an Ether-net cable. Also, to prevent damage, only insert your SIM card with the power off.1Shut down your computer and unplug your cable or DSL modem power cord.2Disconnect your computer from the modem. Do not disconnect your modem from the cable or phone line that provides your Internet connection.3Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Plug the other end to the blue Ethernet port on the rear panel of your residential gateway.4Connect one end of the yellow Ethernet cable to the yellow Ethernet port on your residential gateway, and the other end of the cable to the port on your computer.5Open the SIM slot and insert your card. (Note: Place your SIM card and telephone in the corresponding ports (SIM Port 1:Phone1/SIM Port2:Phone2). Replace the door. 6Connect a landline telephone.7Plug your cable or DSL modem back into an electrical outlet. 8Connect the power adapter to the Power port on the rear panel of the RSG, and plug the other end into an electrical outlet.Four-PortEthernet RouterPhone PhonePowerRSGu3502Remove SIM card cover Insert SIM cardCable orDSL ModemInternet
10 Connecting Your RSGu3502 Connecting Your RSGu35029Turn on your computer. The Ethernet light on the RSGu3502 front panel should light. 10 Test your connection. Open a web browser and enter any website address (you can try www.motorola.com). If you have DSL, you will need to enter your Username and Password (“WAN Setup for PPPoE (DSL)” on page 17). If you can access the site, you have successfully installed your residential gateway. 11 Repeat step four to connect additional devices using Ethernet cables.Troubleshooting RSGu3502 Connections If your test (STEP 10) is not successful, and you connect to the Internet using a: Cable Modem — Turn your cable modem off again for at least 10 minutes. If this does not correct your prob-lem, you may need to register your RSGu3502 with your cable provider. Please contact them to update your information. Be sure to have the WAN MAC ID (located on the bottom of the RSGu3502) available.DSL Modem — You may need to set the PPPoE configurations. 1Open a web browser from a computer connected to one of the RSGu3502 Ethernet ports.2Ty p e http://192.168.15.1 in the address field and press ENTER to access the sign in window.3Ty p e router in the Username and Password fields (the default is router for both fields). 4Click SETUP (located on the top menu bar), and then click on WAN Configuration (located on menu bar at the left side of the page).
Connecting Your RSGu3502 11Connecting Your RSGu35025Select PPPoE from the Type drop down menu. Note: It is recommended that the NAT and Firewall options remain checked. 6Type the Username and Password you normally use to log into your DSL service.7Ty p e 0 in th e Keep Alive field to ensure that your DSL link is always active. 8Click Connect to start your Internet connection and then Click Save. 9Open a web browser and enter a web address (try www.motorola.com). If you can access the site, you have successfully completed the installation process.
12 Connecting Your RSGu3502 Connecting Your RSGu3502Connecting Wirelessly to the RSGu3502To connect to your RSGu3502 wirelessly, your computer must have a 802.11b or 802.11g wireless adapter installed. If all wireless security and encryption are disabled on the adapter and the RSGu3502, the com-puter will automatically connect to the residential gateway.Note: Motorola ships the RSGu3502 with all wireless security functions disabled.Remember, at least one computer must be connected to the RSGu3502 using a wired connection in order to perform the configuration. Do not attempt to configure the RSGu3502 over a wireless connection. After your wireless LAN is operational, enable security. Four-PortEthernet RouterPhone PhoneWireless Access PointPowerRSGu3502Wi-FiRemove SIM card cover Insert SIM cardCable orDSL ModemInternet
RSGu3502 Setup — Basic Configurations 13RSGu3502 Setup — Basic ConfigurationsIn most cases, you can start using your RSGu3502 with no modifications to the default settings. When you need to or wish to modify the settings, the residential gateway has an easy to use GUI interface. Each sec-tion is defined on the HOME page.
14 RSGu3502 Setup — Basic Configurations RSGu3502 Setup — Basic ConfigurationsLogging into the RSGu35021Open a Web browser on a computer connected to the RSGu3502.2Ty p e http://192.168.15.1 in the address field, and press enter.3Ty p e router in both the Username and Password fields (the default for both fields is “router”). 4Click Log In to display the HOME page. Exporting the RSGu3502 ConfigurationIf you decide to modify the current RSGu3502 configuration, it is recommend that you create a backup. Fol-low the steps below to export the current configuration.1Click TOOLS from the top menu.2Click Import/Export Configuration on the side menu. 3Click Export. The residential gateway configuration is saved to a file named config.bin on your computer’s hard drive.*TIP: If DHCP is enabled on each computer connected to your network (LAN), there is no need to change the default LAN settings. It is recommended that you do not change the LAN settings unless you have sufficient networking knowledge. CD ROM
RSGu3502 Setup — Basic Configurations 15RSGu3502 Setup — Basic ConfigurationsImporting the Saved ConfigurationTo return to the previous configuration, import the saved configuration.1Click TOOLS.2Click Import/Export Configuration.3Click Import. A new import window opens.4Click Browse or type the path and filename of the item you wish to import.5Click Import. The update status appears at the bottom of the window. When the update is complete, the residential gateway restarts automatically. You will need to log in again.Restoring the Defaults for the RSGu3502 1Click TOOLS.2Click Restore Defaults on the side menu.3Click the Restore Defaults button.
16 RSGu3502 Setup — Basic Configurations RSGu3502 Setup — Basic ConfigurationsWAN ConfigurationAfter logging into the residential gateway:1Click SETUP.2Click WAN Configuration.3Select PPPoE, Static, or DHCP from the pull down menu. PPPoEUsed with all DSL modems. See WAN Setup for PPPoE (DSL). StaticFor some cable modems, the cable company assigns the cable modem a static (unchanging) IP address. You must provide the IP address, subnet mask, default gateway, and one to three domain name server (DNS) addresses. See WAN Setup for a Static IP Address (Cable Modem).DHCPMost cable modems have a dynamic IP address assigned by the cable company DHCP server. Typically, no additional configuration is needed for the residential gateway. See DCHCP Settings.
RSGu3502 Setup — Basic Configurations 17RSGu3502 Setup — Basic ConfigurationsWAN Setup for PPPoE (DSL)Field or Button DescriptionOptions •NAT — Enables Network Address Translation (It is recommended that this item remain selected)•Firewall — Enables the residential gateway firewall (It is recommended that this item remain selected)User name Your PPPoE user name provided by your DSL provider.Password Your PPPoE password provided by your DSL provider.Keep Alive Enables persistent connection to the internet.
18 RSGu3502 Setup — Basic Configurations RSGu3502 Setup — Basic ConfigurationsAuthentication Sets the authentication: •Auto — Automatic•CHAP — Challenge Handshake Authentication Protocol•PAP — Password Authentication ProtocolMicrosoft CHAP v2 is supported in the Auto and CHAP options. MS CHAP v1 is not supported.MTU The maximum transmission unit for the DSL connection. It is a negotiated value that represents the maximum size in bytes of the packets sent over the connection. The default is 1492. The maximum is 1500. The minimum is 64.Override MAC If your cable or DSL provider associates a particular service to a specific device, such as your computer, select this field and type that MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the residential gateway MAC address. By default, the MAC address printed on the residential gateway is displayed in this field.Restore Restores the actual residential gateway MAC address.Enforce MTU If enabled (the default), all TCP segments must have a size within the PPPoE MTU. If you disable this, you may have problems accessing some Internet sites.Debug Enables PPPoE debugging for use by technical support personnel only.Connect Establishes the DSL connection.Disconnect Ends the DSL connection. If you disconnect your DSL connection, your VoIP service cannot work.Field or Button Description
RSGu3502 Setup — Basic Configurations 19RSGu3502 Setup — Basic ConfigurationsWAN Setup for a Static IP Address (Cable Modem)Type the following in dotted-decimal format as assigned by your cable provider.Options •NAT — EnablesNetwork Address Translation (It is recommended that this item remain selected)•Firewall — Enables the residential gateway firewall (It is recommended that this item remain selected)IP Address The static IP address Mask The subnet maskGateway The gateway IP addressOverride MAC If your cable or DSL provider associates a particular service to a specific device, such as your computer, select this field and type that MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the residential gateway MAC address. By default, the MAC address printed on the residential gateway is displayed in this field.Default Gateway The default gateway IP addressDNS 1, 2, and 3 One to three domain name server IP addresses
20 RSGu3502 Setup — Basic Configurations RSGu3502 Setup — Basic ConfigurationsWAN Setup for DHCP (Cable Modem)Optional fields and buttons are:Options •NAT — Enables Network Address Translation (It is recommend that this item remain selected)•Firewall — Enables the residential gateway firewall (It is recommend that this item remain selected)Override MAC If your cable or DSL provider associates a particular service to a specific device, such as your computer, select this field and type that MAC address in the MAC field to use as a “virtual” WAN MAC address instead of the residential gateway MAC address. By default, the MAC address printed on the residential gateway is displayed in this field.Restore Restores the actual residential gateway MAC address.Renew Requests a new WAN IP address for your residential gateway from the DHCP server. Release Releases the residential gateway WAN IP address.
RSGu3502 Setup — Basic Configurations 21RSGu3502 Setup — Basic ConfigurationsSetup - LAN ConfigurationIf DHCP is enabled on all of the computers on your home network (LAN), you should not need to change any of the default LAN settings. For information about enabling DHCP, see “Configuring TCP/IP” on page 61.Unless you have sufficient networking knowledge, we recommend not changing any LAN settings.
22 RSGu3502 Setup — Basic Configurations RSGu3502 Setup — Basic ConfigurationsField or Button DescriptionSubnet IP Address Sets your LAN subnetwork IP address in dotted-decimal format. We recommend not changing the default 192.168.15.1.Netmask Sets the residential gateway subnet mask, in dotted-decimal format. The default is 255.255.255.0, which enables the residential gateway router to support up 253 users connected through multiple hubs, switches, routers, or wireless access points. Host Name Sets the residential gateway host name. It can contain any alphanumeric characters, except spaces.Domain Sets the domain name. It is used in conjunction with the host name to uniquely identify the residential gateway. To access the web pages of the residential gateway, you can type 192.168.15.1 (the IP address) or mygateway1.Motorola_VT (hostmame.domain).Enable DHCP Server If selected, the DHCP server on the residential gateway assigns IP addresses to the computers and other hosts on your network, if they have DHCP enabled (see “Configuring TCP/IP” on page 61). By default, the residential gateway DHCP server is enabled. If there is another DHCP server running on your network (on another router), you must disable one of the DHCP servers.Assign ISP DNS, SNTPThe residential gateway will use the DNS servers and time server (SNTP) provided by your ISP.
RSGu3502 Setup — Basic Configurations 23RSGu3502 Setup — Basic ConfigurationsStart IP Sets the first IP address assigned by the DHCP server, in dotted-decimal format. It must be greater than the IP address value of the residential gateway. For example, if the IP address of the residential gateway is 192.168.15.1 (default), the starting IP address must be 192.168.15.2 (or higher).End IP Sets the final IP address assigned by the DHCP server, in dotted-decimal format. It cannot exceed the subnet limit of 254. For example, the default is 192.168.15.254. If the DHCP server runs out of DHCP addresses, users cannot access network resources. If this happens, increase the End IP (to the limit of 254) or reduce the Lease Time.If you change Start IP or End IP, be sure they are in the range specified by the Subnet IP Address and Netmask. For example, if the residential gateway IP address is 192.168.15.1 (the default) and you set Start IP and End IP to 192.168.0.2 and 192.168.0.100 respectively, computers with DHCP enabled cannot communicate with the residential gateway.Field or Button Description
24 RSGu3502 Setup — Basic Configurations RSGu3502 Setup — Basic ConfigurationsLease Time Sets the time, in seconds, that a network computer remains connected to the residential gateway using its current assigned IP address. At the end of this time, the DHCP server renews the lease or assigns the computer a new IP address. The default is 3600 seconds (1 hour). The maximum is 999999 seconds (about 278 hours).Enable DHCP Relay If selected, the residential gateway forwards requests and responses between the computers on your network (the DHCP clients) and the DHCP server you chose to use for your network.Relay IP If you select Enable DHCP Relay, type the IP address of the DHCP server in dotted-decimal format.Server and Relay Off If selected, you must carefully configure the IP address, Subnet Mask, and DNS settings of every host on your network. Do not assign the same IP address to more than one host. Your residential gateway must be on the same subnet as the other hosts.Field or Button Description
RSGu3502 — Advanced Configuration 25RSGu3502 — Advanced ConfigurationSee the main Advanced page for quick descriptions of each feature.*TIP: A red bullet point indicates that the feature is not enabled; a green bullet point indicates that the feature is enabled. Universal Plug and Play (UPnP) requires one active WAN connection and the host should support this feature.
26 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationPort ForwardingPort forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number. It is used to play Internet games or provide local services (such as web hosting) for a LAN group. Port forwarding is also referred to as “virtual servers.” Use Port Forwarding to apply predefined rules, and, if you have the necessary networking knowledge, create, edit, or delete your own port forwarding rules. You can also add a computer to the DMZ.
RSGu3502 — Advanced Configuration 27RSGu3502 — Advanced ConfigurationField or Button DescriptionAllow Incoming Ping Enables the residential gateway to respond to a ping from the Internet.LAN IP Selects the IP address to host the service.New IP Displays the LAN Clients window to reserve an IP address.DMZ Displays the IP Filters page.Custom Port ForwardingDisplays the DMZ Settings page.Available Rules Lists the available rules in the selected Category.View Displays the protocols and port ranges for the selected Available Rule. For example, if you select Alien vs. Predator and click View, the following is displayed:Click Cancel to return to the Port Forwarding page.Add Adds the selected Available Rule to the Applied Rules list.Remove Deletes the selected rule from the Applied Rules list.Applied Rules Lists the IP filtering rules you selected to apply for each given category.
28 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationDMZ SettingsConfiguring a computer as a demilitarized zone (DMZ) forwards any network traffic that is not redirected to another computer through port forwarding to the IP address of the computer. This allows access to the DMZ host from the Internet.Field DescriptionEnable DMZ Enables or disables the DMZ feature. It is disabled by default.Select a LAN IP Address Selects the LAN IP address of the DMZ computer to expose to the Internet with no protection from the RSGu3502 firewall. This may expose your network to security risks. LAN Clients Displays the LAN Clients page to configure the DMZ computer.
RSGu3502 — Advanced Configuration 29RSGu3502 — Advanced ConfigurationCustom Port ForwardingYou can create up to 20 custom port forwarding entries to support specific services or applications, such as concurrent NAT/NAPT operation.Field DescriptionEnable It is selected by default and automatically applies when you click Save.Application The name of the application for which ports are opened.Protocol Can be TCP, UDP and TCP, or UDP.Source IP Address Sets the source IP address from which incoming traffic is allowed.Source Netmask Sets a subnet mask used in conjunction with the Source IP Address to set a range of IP addresses. Enter 0.0.0.0 for all.
30 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationDestination IP Address The LAN’s destination IP address for incoming traffic.Destination Netmask Subnet mask used in conjunction with the Destination IP Address to set a range of IP addresses. The default is 255.255.255.255.Destination Port Start The starting port number that is opened for this application.Destination Port End The ending port number that is opened for this application.Destination Port Map Destination port mapped on the LAN (destination) side to which packets are forwarded. There are two types of port mapping:• One-to-one (one port mapped to one) (WAN = 500 to 600; LAN = 500 to 600)• Multiple-to-one (several ports mapped to one) (WAN = 500 to 600; LAN = 700)Wildcard (*) entries are allowed for the IP Address, Netmask, and Port range fields.Field Description
RSGu3502 — Advanced Configuration 31RSGu3502 — Advanced ConfigurationIP FiltersIP filtering enables you to block applications and services based on the IP address of a LAN device. You can apply one or more predefined IP filtering rules to one or more LAN computers. You can view the rules asso-ciated with a predefined filter and add the available rules for a given category. You can also create, edit, or delete your own IP filter rules.Field or Button DescriptionLAN IP The IP address in the LAN group to which the IP filters are applied.New IP Displays the LAN Clients page.Block All Traffic If selected, network access is blocked for the IP address.Block Outgoing PingIf selected, outgoing pings are blocked for the IP address. Blocking outgoing pings can be useful if a computer has a virus that attempts a Ping-of-Death denial of service attack..
32 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationCustom IP Filters Displays the Custom IP Filters pageCategory Sets the category for which rules are displayed in the Available Rules list — Games, VPN, Audio/Video, Apps (applications), Servers, or User (custom rules you can define and edit).Available Rules Predefined and user-defined IP filtering rules for each category.View Displays the settings for the selected Available Rule.Add Adds the selected Available Rule to the Applied Rules list.Remove Removes the selected rule from the Applied Rules list.Applied Rules Lists the IP filtering rules selected for the category.Field or Button Description
RSGu3502 — Advanced Configuration 33RSGu3502 — Advanced ConfigurationCustom IP FiltersYou can define up to 20 custom filters to block services or applications based on the source and destination IP address, subnet mask, TCP port, and protocol.Field DescriptionFilter Name The IP filter rule nameEnable Selected by default and automatically applied when you click SaveSource IP The LAN source IP address assigned to outgoing traffic on which filtering is appliedSource Netmask Subnet mask of the source IP addressDestination IP Sets the destination IP address to which your source IP address is denied access
34 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationDestination NetmaskSubnet mask of the destination IP address. Enter 0.0.0.0 for allPort Start The starting port number that will be blocked for this applicationPort End The ending port number that will be blocked for this applicationProtocol The options are TCP, UDP, TCP and UDP, ICMP, or AnyField Description
RSGu3502 — Advanced Configuration 35RSGu3502 — Advanced ConfigurationLAN ClientsTo save a LAN IP address, enter the IP address, host name, and MAC address. Field DescriptionEnter IP Address Type the static IP address to assign to the computer or other host. For that host, type its Hostname (optional) and MAC address (required).Dynamic AddressesLists the currently assigned dynamic IP addresses and the hostname, MAC address, and address Type (always Dynamic in this table) of the assigned computer. To assign a dynamic IP address to the computer as a static IP address, select Reserve.
36 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationWeb FiltersWeb Filters enable you to manage the type of web content that passes through your residential gateway:Field DescriptionProxy Disabled by default.Cookies Disabled by default.Java Applets Disabled by default.ActiveX Disabled by default.Pop-Ups Disabled by default.-
RSGu3502 — Advanced Configuration 37RSGu3502 — Advanced ConfigurationDynamic DNS ClientYou can register your residential gateway with a DNS server to access the residential gateway from the Internet using its host name. Field DescriptionDDNS Server Selects a DDNS service provider from the list. A charge may occur, depending on the service selected.DDNS Client Enables or disables the DDNS client feature for the WAN connection. It is disabled by default.User Name The user name assigned by the DDNS service provider.Password The password assigned by the DDNS service provider.Domain Name The dynamic domain name to be registered with the DDNS server.
38 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationMulticastMulticasting is a form of limited broadcast. UDP is used to send datagrams to all computers in a host group, one or more hosts identified by the same destination IP address. The following statements apply to host groups:•Anyone can join or leave a host group.•There are no restrictions on the host location.•There are no restrictions on the number of members that may belong to a host group.•A host may belong to multiple host groups.•Non-members can send UDP datagrams to the host group.Multicasting is useful when the same data needs to be sent to more than one device; for example, if one device is responsible for acquiring data that many other devices need. Using multicasting uses less network bandwidth than sending the same data to individual devices.Multicasting also enables you to receive multicast video streams from multicast servers. The residential gateway supports an Internet Group Management Protocol (IGMP) proxy that handles IGMP messages. When enabled, the residential gateway acts as a proxy for a LAN host making requests to join and leave mul-ticast groups.Field DescriptionEnable IGMP MulticastEnables an IGMP proxy for multicast messages. The residential gateway acts as a proxy for a LAN computer requesting to join or leave multicast groups.
RSGu3502 — Advanced Configuration 39RSGu3502 — Advanced ConfigurationStatic RoutingYou can define up to 16 static routes in the residential gateway routing table for specific WAN and LAN subnets.Field DescriptionNew Destination IPThe network IP address of the subnet. (You can also enter the IP address of each individual station in the subnet.)Mask The network mask of the destination subnet.Gateway The IP address of the next hop through which traffic will flow towards the destination subnet.Metric Defines the number of hops between the network nodes through which data packets travel. The default is 0, which means the subnet is directly one hop away on the LAN.
40 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationDynamic RoutingEnables you to define dynamic routes using Routing Information Protocol (RIP) to exchange routing informa-tion with other network routers across the WAN (Internet) and LAN interfaces.Field DescriptionEnable RIP Enables RIP. Any RIP-enabled router:•Sends automatic update packets containing its routing table periodically (every 30 seconds)•Adds, deletes, or modifies routes in its routing table based on periodic updates from other routers•Responds to requests for its routing tableProtocol Sets the RIP version:•RIP v1 (UDP protocol)•RIP v2 (multicast protocol)•RIP v1 Compatible (UDP protocol with multicast format)Routers using RIP v1 or a compatible protocol can communicate with each other, but not to routers using RIP v2.
RSGu3502 — Advanced Configuration 41RSGu3502 — Advanced ConfigurationEnable Password(Optional) RIP v2 enables simple plain-text password-based authentication for RIP packets. It is disabled if RIP v1 is selected.Password The password can have up to 16 characters.Interface Normally, when it is enabled on a router, RIP dynamically provides routes on all configured interfaces. On the residential gateway, you can select which routes are distributed through the network:•LAN — Sets the direction in which RIP messages are sent on the LAN interface•WAN — Sets the direction in which RIP messages are sent on the WAN interfaceThe options for LAN and WAN are:•Both — receive and send updates of the routing table to other routers on the interface•In — receive but do not send routing updates on that interface•Out — send but do not receive routing updates on the interface•None — do not send or receive routing updates through the interfaceField Description
42 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationRemote Web AccessWeb access control enables you to access the residential gateway remotely over the Web.Field DescriptionEnable Enables and disables the remote web access feature.Remote Network IPEnter the IP address of the remote host (for example, 10.10.10.1).Remote Netmask Enter the subnet mask of the remote host.Redirect Port You can enter a port in this field that is different from port 8080. The port you enter is viewed externally and mapped to port 8080 internally on the residential gateway.
RSGu3502 — Advanced Configuration 43RSGu3502 — Advanced ConfigurationRemote SSH AccessYou can access the residential gateway remotely through secure shell (SSH) over the Internet.Field DescriptionEnable Enables or disables remote SSH access.Remote Host IP Sets the IP address of the remote SSH host.Remote Netmask Sets the subnet mask of the remote SSH host.
44 RSGu3502 — Advanced Configuration RSGu3502 — Advanced ConfigurationEthernet SwitchIf automatic detection does not work for some reason, you can configure Ethernet switch settings to meet your requirements.Field DescriptionPhysical Ports 1 to 4 Sets the speed for Ethernet ports 1 to 4. It can be Auto detect (the default), 10 Mbps half duplex, 10 Mbps full duplex, 100 Mbps half duplex, or 100 Mbps full duplex.
RSGu3502 — Tools 45RSGu3502 — ToolsThe TOOLS menu provides the following links:•Restore Defaults — resets the residential gateway to the default configurations•Import/Export Configuration — import or export the residential gateway configuration•Remote Log — Router — specify the log messages the residential gateway sends to remote computers•User Management — change the residential gateway password•Ping Test — determine whether a computer can be reached over the network•Restart — save the configuration or restart the residential gateway
46 RSGu3502 — Tools RSGu3502 — ToolsRestore DefaultsButton DescriptionRestore Defaults Restores the factory default configuration. After you restore the defaults, you must log in again to the residential gateway.
RSGu3502 — Tools 47RSGu3502 — ToolsImport/Export ConfigurationField or Button DescriptionImport Imports the selected configuration file. The update status appears at the bottom of the window. When the update is finished, the residential gateway restarts and you will need to log in again. Export Downloads a copy of the configuration file (config.bin) saved in the residential gateway flash memory to your hard drive.
48 RSGu3502 — Tools RSGu3502 — ToolsRemote Log — RouterYou can forward logged events to a remote computer. Each log message is assigned a severity level indicat-ing its affect to the residential gateway functions.Field DescriptionLog Level Messages having the severity level you specify, or higher, are logged to the logging destination you select. The levels are, in order of severity:•Panic — system panic or other condition that causes the residential gateway to stop functioning•Alert — conditions that require immediate correction, such as a corrupted system database•Critical — critical conditions, such as hard drive errors•Error — error conditions that generally have less serious consequences than panic, alert, or critical •Warning — conditions that warrant monitoring•Notice — conditions that are not errors but might warrant special handling; this is the default Log Level setting•Info — events or non-error conditions of interest•Debug — software debugging messages; specify only when directed by a support representative
RSGu3502 — Tools 49RSGu3502 — ToolsPing TestUse this page to determine whether you can access an IP address from your computer.Add an IP AddressType the IP address of the remote host where you want log information sent and click Add. You can add multiple IP addresses using the Add button. Any IP address you add here appears in the Select a logging destination drop-down list.Select a logging destinationFrom the list, select the IP address to which you want the log information sent.Field or Button DescriptionEnter IP Address to ping Sets the IP address to ping; the default is the residential gateway default IP address 192.168.15.1.Packet size Sets the packet size of the ping test. The default is 64 bytes.Field Description
50 RSGu3502 — Tools RSGu3502 — ToolsRestartNumber of echo requests Sets how many times the IP address is pinged. The default is 3.Test Starts the test. The results display in the scroll window:•If the test is successful, you can access the IP address.•If the test is unsuccessful, you should restart the residential gateway.Field DescriptionRestart Restarts the residential gateway. Be sure to save the configuration before you restart. If you restart the residential gateway without saving your changes, it reverts to the previously saved configuration. Your changes are lost.After you restart the residential gateway, you must log in again.Field or Button Description
RSGu3502 — Status 51RSGu3502 — StatusRSGu3502 — StatusThe STATUS menu provides links to view the Network Statistics, Connection Status, DDNS Update Status, DHCP Clients, Product Information, and System Log — Router.The Refresh button on every STATUS page, except for Product Information, refreshes the information so it is up to date.
52 RSGu3502 — Status RSGu3502 — StatusNetwork StatisticsUse this page to view, transmit, and receive statistics for the Ethernet (local network), WAN, or wireless (Internet) interfaces.
RSGu3502 — Status 53RSGu3502 — StatusConnection StatusUse this page to view the WAN connection status.Field DescriptionDescription A description of the connection component Type The type of componentIP The IP address of the componentState The component state — connected or disconnectedOnline The amount of time it has been connectedDisconnect Reason The reason it was disconnected
54 RSGu3502 — Status RSGu3502 — StatusDDNS Update StatusThe residential gateway DDNS client is disabled by default. When the DDNS client is enabled, it updates every time the residential gateway gets a new IP address. DHCP ClientsUse this page to view the list of LAN DHCP client devices.Product InformationUse this page to view product hardware and software information, such as model number, hardware revi-sion, and the software and boot loader versions.System Log – RouterThe system log displays router-related events. Depending on the severity, the event is sent to a remote host if remote logging is enabled on the Remote — Log Router page.Field DescriptionDDNS Server Sets the DDNS server — DynDNS or TZOStatus It can be one of:•Updated — the IP address of the client has been changed and an update has been sent to the DDNS server•No change — the IP address of the client has not been changed•Error — there is an error with the DDNS updateError If the Status is Error, displays a description of the error.
Setting Up Your Wireless LAN (WLAN) 55RSGu3502 — Wireless ConfigurationSetting Up Your Wireless LAN (WLAN)!CAUTION To prevent unauthorized eavesdropping or access to WLAN data, you must enable wire-less security. The default residential gateway settings provide no wireless security. After your WLAN is operational, be sure to enable wireless security. Connect at least one computer to the residential gateway Ethernet port to perform configuration. Do not attempt to configure the residential gateway over a wireless connection.
56 Setting Up Your Wireless LAN (WLAN) Setting Up Your Wireless LAN (WLAN)1Click the Wireless tab to access the features (Setup, Advanced, Security, Access List, Restart Wireless). 2Click the Enable Wireless box. 3Enter the Primary SSID information.4Select the Channel B/G from the pull down menu.5Select the 802.11 Mode (Mixed, B only B+, G only, G+)Set the transmission protocol for your WLAN:Mixed — 802.11b/gB only — 802.11b onlyB+ — 802.11b+G only — 802.11gG+ -- 802.11g+ 6Click Save. You must use the Restart Wireless feature in order for your changes to take effect.
Establishing Security for Your Wireless LAN 57Establishing Security for Your Wireless LANEstablishing Security for Your Wireless LANTo prevent unauthorized viewing of data transmitted over your WLAN, you must encrypt your wireless trans-missions.If all of your wireless clients support WPA encryption, we recommend using WPA instead of WEP. The ben-efits of using WPA:•Provides a much stronger encryption and is more secure•Provides authentication to ensure that only authorized users can log on to your WLAN•It is much easier to configure•It uses a standard algorithm on all compliant products to generate a key from a textual passphrase
58 Configuring WPA for Your Residential Gateway Configuring WPA for Your Residential GatewayConfiguring WPA for Your Residential Gateway1Select the WPA option on the Wireless Security page. 2Select the encryption type (WPA, WPA2, WPA/WPA2).3Enter the Group Key Interval.4Select the Radius Server if the authentication type is remote; if it is local, select Pre-Shared Key. 5Enter the IP Address, Port, Secret (code), and PSK String. 6Click Save. Configuring WEP on the Residential GatewayUse Wired Equivalent Privacy (WEP) if you have wireless clients that do not support WPA.1Click the WEP radio button to display the page. Notes: If you enable the multiple SSID, select the SSID to which you wish to apply wireless security. Also, when you use the drop-down to select a SSID, click the Get Saved Profile button after each SSID selection to ensure correct security profile is loaded.2Check the Enable WEP Wireless Security box to enable the setting.3Select the Authentication Type (Open, Shared, Both) from the pull down menu.Open System — Any WLAN client can transmit data to other clients without authentication. (This is the default when the Security Mode is set to WEP.)!CAUTION If you use WEP encryption, you must configure the same WEP key on the residen-tial gateway access point and all wireless clients (stations). Never provide your WEP key or passphrase to anyone who is not authorized to use your WLAN.
Configuring WEP on the Residential Gateway 59Configuring WEP on the Residential GatewayShared Key — Your RSGu3502 authenticates and transfers data to and from clients who have enabled the shared key. It is a recommended setting. Both — If both is selected, the access point will perform shared-key authentication, then open-system authentication.4Select the active key index (0 to 3). Only one key can be active.5Enter the Encryption Key.•64-bit encryption;enter 10 hexadecimal digits for the 64bit encryption key. For use with wireless clients that do not support 128-bit encryption only.•128-bit encryption; enter 26 hexadecimal digits for the 128-bit encryption key. Highly recommend for stronger encryption; it is supported by the Motorola WN825G and WPCI810G wireless adapters and most current wireless adapters.•256-bit encryption; enter 58 hexadecimal digits for the 256-bit encryption key.6Select the corresponding Cipher. You can select from 64 bits, 128-bits, and 256-bits. The key length must match the WEP cipher.7Click Save. You must restart the wireless system in order for the changes to take effect.*TIP: Frequently changing your WEP key is highly recommend. Never give your WEP to anyone who is not authorized to use your WLAN.
60 Creating an Access List for Your Wireless LAN Creating an Access List for Your Wireless LANCreating an Access List for Your Wireless LANThe default residential gateway wireless settings enable any computer with a compatible wireless adapter to access your WLAN. To protect your network from unauthorized intrusions, you can restrict access to your WLAN to a limited number of computers using the Access List feature. •Only wireless clients configured with your network name can communicate with the residential gateway•It is more difficult for unauthorized individuals who scan for unsecured WLANs to access your WLAN
Configuring TCP/IP 61Configuring TCP/IPAll client computers on your network must be configured for TCP/IP (the protocol that controls communica-tion among computers). To configure a computer, select the link with the corresponding operating system:•Configuring TCP/IP in Windows 2000•Configuring TCP/IP in Windows XP•Follow the instructions in your Macintosh or UNIX user manualAfter configuring TCP/IP, on all computers, perform one of the following to verify its IP address:•Verifying the IP Address in Windows 2000 or Windows XP•Follow the instructions in your Macintosh or UNIX user manualConfiguring TCP/IP in Windows 20001On the Windows Desktop, click Start.2Select Settings and then Control Panel from the pop-up menus to display the Control Panel window:
62 Configuring TCP/IP Configuring TCP/IP3Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window:In the steps that follow, a connection number like 1, 2, 3, etc., is a reference that is displayed on computers with multiple network interfaces. On computers with only one network interface, you may only see the label: Local Area Connection.4Click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed:
Configuring TCP/IP 63Configuring TCP/IP5Click Properties. Information similar to the following window is displayed:6If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed:
64 Configuring TCP/IP Configuring TCP/IP7Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed:8Click Internet Protocol (TCP/IP).9Click OK. The Local Area Connection number Properties window is re-displayed.10 Be sure the box next to Internet Protocol (TCP/IP) is checked.
Configuring TCP/IP 65Configuring TCP/IP11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed: 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected.13 Click OK to accept the TCP/IP settings and Click Close. 14 Click OK when prompted to restart the computer and click OK again.
66 Configuring TCP/IP Configuring TCP/IPConfiguring TCP/IP in Windows XP1On the Windows desktop, click Start.2Click Settings. 3Click Network Connections. (Note: The display varies depending on your Windows XP view options.) 4Click Network and Internet Connections to display the Network and Internet Connections window:5Right-click Local Area Connection. If more than one connection is displayed, be sure to select the one for your network interface.
Configuring TCP/IP 67Configuring TCP/IP6Select Properties from the pop-up menu to display the Local Area Connection Properties window:7On the Local Area Connection Properties window, select Internet Protocol (TCP/IP) if it is not selected.
68 Configuring TCP/IP Configuring TCP/IP8Click Properties to display the Internet Protocol (TCP/IP) Properties window:9Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected.10 Click OK to close the TCP/IP Properties window.11 Click OK to close the Local Area Connection Properties window.
Configuring TCP/IP 69Configuring TCP/IPVerifying the IP Address in Windows 2000 or Windows XP To check the IP address:1On the Windows Desktop, click Start. 2Select Run. The Run window is displayed.3Ty p e cmd and click OK to display a command prompt window.4Ty p e ipconfig and press ENTER to display the IP configuration. A display similar to the following indicates a normal configuration:
70 Configuring TCP/IP Configuring TCP/IPIf an Autoconfiguration IP Address is displayed, as in the following window, there is an incorrect connection between the PC, the residential gateway, and the Internet:5After verifying your connections, type ipconfig /renew and press ENTER to renew the IP address. If a valid IP address is displayed as shown, Internet access should be available.6Ty p e exit and press ENTER to return to Windows. If after performing this procedure the computer cannot access the Internet, call your cable or DSL provider for help.
Frequently Asked Questions 71Frequently Asked QuestionsIf you do not understand a term or abbreviation, check the Glossary.Q What does the Motorola RSGu3502 Residential Gateway do?A The RSGu3502 Residential Gateway is a stand-alone media terminal adapter (S-MTA) containing a home router:•As an S-MTA, it converts analog voice signals to and from a standard telephone to digital data that can be transmitted through a broadband connection across the Internet. It provides an alternate means to make voice calls. •Its built-in router provides full network connectivity, a firewall, and VPN passthrough. Q Will the RSGu3502 Residential Gateway work with a cable modem or DSL modem?A Yes. The RSGu3502 Residential Gateway supports DHCP, which is specified for DOCSIS® cable modems, and PPPoE, which is used by most DSL providers. Q Can I operate a virtual private network (VPN) application behind the RSGu3502?A Yes. The RSGu3502 Residential Gateway supports IPSec and the most common VPN protocols. Q Can I play online games through my RSGu3502?A By default, the residential gateway blocks all unsolicited messages to the computer or local network as a standard security measure. However, for online games that require some unsolicited messages to be transmitted through the residential gateway, you can specify ports and IP addresses on which to allow unsolicited messages. The RSGu3502 enables you to set up virtual servers or a DMZ.
72 Frequently Asked Questions Frequently Asked QuestionsQ How do I configure the RSGu3502?A Most people can send and receive calls immediately after completing installation. You can configure your home or office network through a GUI using a connected computer configured to obtain its IP address using DHCP. Or, you can configure the computer statically to 192.168.15.xxx (xxx is from 2 to 254), subnet mask 255.255.255.0, and default gateway 192.168.15.1. Q What is included with the built-in router?A The RSGu3502 supports a firewall, RIP, port triggers, advanced ALGs such as RSVP, POP3, SNMP, and streaming media. No separate routers are needed.Q Is any Quality of Service (QoS) implemented on the RSGu3502 Residential Gateway?A Although VoIP service is typically best-effort, the RSGu3502 provides upstream voice prioritization to ensure that upstream voice data has priority over other Web data. This ensures good voice quality even during heavy upstream data transfers, such as e-mail synchronization or file sharing.
Troubleshooting Your RSGu3502 73Troubleshooting Your RSGu3502Problem Possible SolutionsPower light is off Check that the AC power adapter is properly plugged into the electrical outlet and the RSGu3502.Check that the electrical outlet is working.Cannot send or receive data or phone callsor No dial toneIf you subscribed to just one phone line, be sure your phone is connected to Phone 1 port on the RSGu3502.Check all other cabling between the modem, the RSGu3502, and the computer. Be sure you used the cables provided with the RSGu3502. All Ethernet cables must be straight-through cables. Check the lights on the modem front panel. For information, see your cable or DSL modem user guide.Can you access Web pages? If not, check to see if your ISP (cable or DSL) is hav-ing connection issues in your area.Be sure the telephone connected to the RSGu3502 is disconnected from the wall jacks that traditional phone companies use. Compare your device connections to those shown in “Connecting Your RSGu3502” on page 9. The order in which you turn the devices on is very impor-tant. Review the order listed at the bottom of Resetting All of Your Equipment (see page 74).
74 Troubleshooting Your RSGu3502 Troubleshooting Your RSGu3502Resetting All of Your EquipmentYou can resolve many installation issues by resetting all of your equipment.To reset all of your equipment:1Turn off your computer, RSGu3502 residential gateway, router (if you have one), and DSL or cable modem. 2Turn the devices back on, one at a time, in this order: •Modem•Router (if present)•RSGu3502•ComputerA computer cannot send or receive dataCheck that the Ethernet cable is properly connected to the RSGu3502 and the computer.If you have a cable modem only, check that your TV is working and the picture is clear. If you cannot receive TV channels, your cable data service will not function. Contact your cable provider.If you have a DSL modem only, check that your DSL service is working. Contact your DSL provider.My high-speed Internet connection uses a USB port, not an Ethernet portYou need to switch your high-speed Internet connection from USB to Ethernet to use Internet Phone Service. If your computer does not have an Ethernet adapter, you can purchase an Ethernet adapter or a USB to Ethernet Converter to connect your computer to the RSGu3502, and ultimately the Internet. Problem Possible Solutions
Glossary 75GlossaryThis glossary defines terms and abbreviations used in this manual.10/100Base-T See Ethernet.adapter A device or card that connects a computer, printer, or other peripheral device to the network or to some other device. An Ethernet adapter connects a computer to the LAN.broadband High-speed telecommunication over a wide range of frequencies, typically 256 Kbps or faster. Broadband enables more information to be transmitted in less time. The most common broadband service types available to homes and small-offices are cable modem and DSL. Both cable modem and DSL are much faster than a traditional dial-up Internet connection.broadband providerIf you have a cable modem, the cable company from which you subscribe to high-speed data service. If you have a DSL modem, the telephone company from which you subscribe to DSL service.cable modem A device enabling a broadband connection to the Internet over cable television lines. It requires a subscription for high-speed data service from your local cable provider.coaxial cable (coax)A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire traditionally used mainly to carry cable television signals. The shield minimizes electrical and radio frequency interference.default gateway A designated router that forwards all traffic not addressed to a host on the local subnet.DHCP A Dynamic Host Configuration Protocol server dynamically assigns IP addresses to client hosts on an IP network. DHCP eliminates the need to manually assign static IP addresses by “leasing” an IP address and subnet mask to each client. It enables the automatic reuse of unused IP addresses.The RSGu3502 can simultaneously be a DHCP client and a DHCP server:•A DHCP server assigns a WAN IP address to your RSGu3502.•The RSGu3502 contains a built-in DHCP server that assigns private IP addresses to each computer on its LAN.
76 Glossary GlossaryDMZ A “de-militarized zone” is one or more hosts logically located between a private LAN and the Internet. A DMZ prevents direct access by outside users to private data. (The term comes from the geographic buffers located between some conflicting countries such as North and South Korea.) In a typical small DMZ configuration, the DMZ host receives requests from private LAN users to access external web sites and initiates sessions for these requests. The DMZ host cannot initiate a session back to the private LAN. Internet users outside the private LAN can access only the DMZ host. You can use a DMZ to set up a web server or for gaming without exposing confidential data.DOCSIS The Data-Over-Cable Service Interface Specification define a standard interface for cable modems to deliver data between a cable network and computer systems. Euro-DOCSIS is DOCSIS adapted for use in Europe.DNS The Domain Name System is the Internet system for converting domain names to IP addresses. A DNS server contains a table matching domain names such as Internetname.com to IP addresses such as 192.169.9.1. When you access the Web, a DNS server translates the URL displayed on the browser to the destination website IP address. The DNS lookup table is a distributed Internet database; no one DNS server lists all domain-to-IP address matches.domain name A unique name, such as motorola.com, that maps to an IP address. Domain names are typically much easier to remember than IP addresses.dotted-decimal formatMethod of representing an IP address or subnet mask using four decimal numbers called octets. Each octet represents eight bits. In a class C IP address, the octets are “network.network.network.host.” The first three octets together represent the network address and the final octet is the host address. In the RSGu3502 LAN default configuration, 192.168.15 represents the network address. In the final octet, the host address can be from 2 to 254.download To copy a file from one computer or other network device to another. You can use the Internet to download files from a server to your home computer. Your residential gateway downloads its configuration file and firmware.
Glossary 77Glossarydownstream In a cable data or DSL network, the direction of data received by your computer from the Internet.driver Software that enables a computer to interact with a network or other device. For example, there are drivers for printers, monitors, graphics adapters, modems, Ethernet, USB, and many others.DSL A digital subscriber line enables a broadband connection to the Internet over traditional telephone lines that support DSL. You need a subscription for DSL service from your local telephone company.dynamic IP addressAn IP address that is temporarily leased to a host by a DHCP server. The opposite of static IP address.Ethernet The most widely used type of local area network (LAN). The most commonly installed Ethernet networks are called 10Base-T. 10Base-T provides transmission speeds up to 10 megabits per second (Mbps), usually over twisted-pair wire. Fast Ethernet (100Base-T) provides transmission speeds up to 100 Mbps.F-type connector A type of connector used to connect coaxial cable to equipment such as the RSGu3502.firewall A security software system on the RSGu3502 that enforces an access control policy between the Internet and the RSGu3502 LAN.flow A data path moving in one direction.GUI graphical user interfaceHFC A hybrid fiber/coaxial cable network uses fiber-optic cable as the trunk and coaxial cable to the subscriber premises.host Any computer or similar device supporting end-user applications or services with full two-way network access. Each host has a unique host number that combined with the network number forms its IP address.hub On a LAN, a device that connects multiple hosts to the LAN. A hub performs no data filtering. See also router.
78 Glossary GlossaryIGMP Internet Group Management ProtocolInternet A worldwide collection of interconnected networks, all using TCP/IP.IP Internet Protocol is a set of standards that enable different types of computers to communicate with one another and exchange data through the Internet. IP provides the appearance of a single, seamless communication system and makes the Internet a virtual network.IP address An Internet Protocol address identifies a computer or other device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address.IPSec The Internet Protocol Security protocols are authentication and encryption standards for secure data exchange over the Internet.ISP Internet service providerLAN A local area network provides a full-time, high-bandwidth connection over a limited area, such as a building, campus, office, or home. The computers and other devices you connect to your residential gateway, except for the telephones, form a LAN. Ethernet is the most widely used LAN standard. MAC address The Media Access Control address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on your RSGu3502.MHz Mega hertz. A measure of frequency; one MHz means one million cycles per second.MPPC Microsoft Point-To-Point Compression protocol is a method for compressing PPP packets to optimize processor and bandwidth usage for many simultaneous connections. MPPC is patented in the United States by Hifn Inc.MPPE Microsoft Point-to-Point Encryption is a protocol for encrypting data across PPP and VPNs. It is frequently used in conjunction with MPPC.
Glossary 79GlossaryNAT Network Address Translation is a standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic.NAPT Network Address Port Translation is the most common form of translation between public and private IP addresses.network Two or more computers connected to communicate with each other. Networks have traditionally been connected using some kind of wiring.NIC Network interface card is another name for network adapter. A NIC is installed in an expansion slot or can be built-in. Every Ethernet NIC has a MAC address permanently saved in its ROM.OOB DTMF Out-of-Band Dual-Tone Multi-Frequency protocol for voice traffic.PING A network utility that tests host reachability by sending a small packet to the host and waiting for a reply. If you PING a computer IP address and receive a reply, you know the computer is reachable over the network. It also stands for “Packet InterNet Groper.”port On a computer or other electronic device, a port is a socket or plug used to physically connect it to the network or to other devices.In TCP/IP, a port is a number from 0 to 65536 used logically by a client program to specify a server program. Ports 0 to 1024 are reserved.port triggering A mechanism that enables incoming communication with specified applications. Primarily used for gaming applications.POTS “Plain old telephone service;” basic analog telephone service. POTS uses the lowest 4 kHz of bandwidth on twisted pair wiring.PPP Point-to-Point Protocol is a method to establish a network connection or session between hosts.PPPoE Point-to-Point Protocol over Ethernet is a specification for connecting to the Internet used with DSL modems.
80 Glossary GlossaryPPTP Point-to-Point Tunneling Protocol encapsulates other protocols to create VPNs. It is developed jointly by several vendors.private IP addressAn IP address assigned to a computer on the RSGu3502 LAN by the DHCP server on the RSGu3502 for a specified lease time. Private IP addresses are used by the RSGu3502 LAN only; they are invisible to devices on the Internet. See also public IP address.PSTN The public switched telephone network is the traditional circuit-switched, voice-oriented telephone network. See also POTS.public IP addressA public IP address is visible to devices on the Internet. See also private IP address.QoS quality of serviceRIP Routing Information Protocol enables routers to exchange routing information with other network routers. Any RIP-enabled router:•Sends automatic update packets containing its routing table periodically (every 30 seconds)•Accepts periodic updates from other routers and adds, deletes, or modifies routes in its routing table accordingly•Responds to requests for its routing tableRTP Real Time Protocol for voice traffic.RJ-11 The most common type of connector for household or office phones.RJ-45 The most common type of port for Ethernet networks. router On IP networks, a device connecting at least two networks, which may or may not be similar. A router filters data based on the IP address, examining the source and destination IP addresses to determine the best route on which to forward it. server A dedicated computer that supplies files, data, or services to other “client” computers or devices.
Glossary 81GlossarySIP Session Initiation Protocol for voice traffic.S-MTA A standalone media terminal adapter converts analog voice signals to and from a standard telephone to digital data that can be transmitted through a broadband connection over the Internet.SSH secure shellstateful inspectionA type of firewall that tracks each connection traversing all firewall interfaces to ensure validity. In addition to examining the source and destination in the packet header based on static rules, a stateful inspection firewall:•Examines packet headers on context established by previous packets that traversed the firewall•Monitors the connection state and saves it in a table•Closes ports until a connection to a specific port is requested•May examine the packet contents up through the application layer to determine more than just the source and destinationA stateful-inspection firewall is more advanced than a static filter firewall.static filter A type of firewall that examines the source and destination in the packet header based on administrator-defined rules only.static IP address An IP address that is permanently assigned to a host. Normally, a static IP address must be assigned manually. The opposite of dynamic IP address.subnet mask A bit mask that is logically ANDed with the destination IP address of a packet to determine the network address. A router routes packets using the network address.subnetwork A part of a network; commonly abbreviated “subnet.” When subnetting is used, the host portion of the IP address is divided into a subnet and host number. Hosts and routers use the subnet mask to identify the bits used for the network and subnet number.TCP Transmission Control Protocol provides reliable transport over the network for data transmitted using IP. It defines rules and procedures for data exchange.
82 Glossary GlossaryTCP/IP The Transmission Control Protocol/Internet Protocol is a set of protocols that provides rules for communication between networks. It is the worldwide internetworking standard and the basic communications protocol of the Internet.TFTP Trivial File Transfer Protocol is a very simple protocol used to transfer files. UPnP Universal Plug and Play protocol. UPS A uninterruptible power supply provides battery back-up for a specified time during a power outage.upstream In a cable data or DSL network, the direction of data sent from your computer to the Internet.USB Universal Serial Buswireless access point (WAP)A device that provides network connectivity to one or more client computers using radio signals over a wireless connection. One example you could use with your residential gateway is the Motorola Wireless Access Point WA840G.VoIP Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have traditionally been carried over telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data on shared lines.VoIP provider The company from which you purchase VoIP telephone service. VPN A virtual private network is a private network that uses “virtual” connections (tunnels) routed over a public network (usually the Internet) to provide a secure and fast connection, usually to users working remotely at home or in small branch offices. A VPN connection provides security and performance similar to a dedicated link (for example, a leased line), but at much lower cost.WAN A wide-area network provides a connection over a large geographic area, such as a country or the whole world. The bandwidth depends on need and cost, but is usually much lower than for a LAN. For the residential gateway, “WAN” refers to the VoIP and broadband provider networks.World Wide WebAn interface to the Internet that you use to navigate and hyperlink to information.
83RSGu3502 — Software LicenseIMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWN-LOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREE-MENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, "PRODUCT"), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PRO-VIDED WITH THE PRODUCT, TO YOUR SERVICE PROVIDER.The Software includes associated media, any printed materials, and any "on line" or electronic documenta-tion. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. This License shall also apply to any updates, bug fixes, or newer versions of the software provided by Motorola for use with this cable data product.The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
84 SOFTWARE LICENSEYo u m ay :USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another per-son, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.You may not:(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disas-semble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PROD-UCT FOR SUCH PURPOSES.
85Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, ani-mation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola's rights under United States copy-right law.This License and your rights regarding any matter it addresses are governed by the laws of the Common-wealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software.U.S. GOVERNMENT RESTRICTED RIGHTSThe Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/ manufacturer is Motorola, Inc., Broad-band Communications Sector, 101 Tournament Drive, Horsham, PA 19044.
86 WARRANTY INFORMATIONRetail Purchasers. If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call your Service Provider's toll-free phone number provided with this Product. Motorola's sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period. General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the per-formance or use of the Product. Motorola's warranties apply only to a Product that is manufactured by Motorola and identified by a Motorola owned trademark, trade name or product identification logos affixed to the Product. Motorola does not warrant to you, the end user, or to anyone else that the Software will per-form error free or without bugs. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY
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88 DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the Interna-tional Sale of Goods. Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller, please call the Service Provider telephone number provided with this Product for technical support and/or warranty service.
RSGu3502 Residential Seamless Mobility GatewayP/N 538282-001-b05/07

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