ARRIS SBR-AC1200P AC1200 Wi-Fi Router with RipCurrentTM Technology User Manual User Guide

ARRIS Group, Inc. AC1200 Wi-Fi Router with RipCurrentTM Technology User Guide

Contents

User manual

SURFboard SBR-AC1200P Wi-Fi Router User Guide PN 365-095-28243 Release 33 ISSUE 1.3 December 2015 December 2015
SURFboard SBR-AC1200P Wi-Fi Router User Guide Release 33 ISSUE 1.3 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Patent Notice Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 3 Table of Contents 1. Safety Requirements ............................................................................................... 6 Temperature Requirements .............................................................................................. 6 FCC Part 15 ........................................................................................................................ 6 RF Exposure ............................................................................................................... 7 Industry Canada Statement ............................................................................................... 7 2. Product Overview ................................................................................................. 10 Introduction ..................................................................................................................... 10 About The Wi-Fi Router ................................................................................................... 10 What is RipCurrent? ........................................................................................................ 11 What's in the Box? ........................................................................................................... 12 Items You Need ............................................................................................................... 12 System Requirements ...................................................................................................... 12 Recommended Hardware ....................................................................................... 12 Windows ................................................................................................................. 13 Mac OS .................................................................................................................... 13 Linux/Unix ............................................................................................................... 13 About this Manual ........................................................................................................... 13 Contact Information ........................................................................................................ 14 3. Installing the Wi-Fi Router ..................................................................................... 15 Front Panel ...................................................................................................................... 15 Rear Panel ........................................................................................................................ 15 Indicator Lights for the SBR-AC1200P ............................................................................. 16 Selecting an Installation Location .................................................................................... 17 Desktop Mounting Instructions .............................................................................. 17 Factors Affecting Wireless Range ........................................................................... 17 Ethernet, Wireless, or Gigabit Home Networking? ......................................................... 18 Connecting the Wi-Fi Router ........................................................................................... 19 Configuring the Wireless Connection .............................................................................. 19 4. Setting up an Internet Connection ......................................................................... 21 Configure Your IP Address ............................................................................................... 21 Verify & Renew Your IP Address ...................................................................................... 23 5. Setting Up a Wireless Network Connection ............................................................ 25 Launch the SBR-AC1200P Quick Start Wizard ................................................................. 25 Register Your SBR-AC1200P ............................................................................................. 28
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 4 Manually Set Up a Wireless Network on Your Computer ............................................... 29 Test Your Wireless Network Connection ......................................................................... 29 6. Adding G.hn Extenders To Your Network ............................................................... 30 Pairing Your SBR-AC1200P with a Network Extender ..................................................... 30 Creating a Custom Domain Name and Password to Pair Your SBR-AC1200P ................. 31 Unpairing Your SBR-AC1200P .......................................................................................... 32 7. Managing Your Wi-Fi Router and Connected Networks .......................................... 33 Start the Wi-Fi Router Web Manager .............................................................................. 33 Wi-Fi Router Web Manager Menu Options..................................................................... 34 Main Menu Buttons ................................................................................................ 34 Main Menu Links ..................................................................................................... 35 Get Help ........................................................................................................................... 36 Help Overview ......................................................................................................... 36 Help Links ................................................................................................................ 37 Field Level Help ....................................................................................................... 37 View the Wi-Fi Router Product Information ................................................................... 37 Test Your Connection ...................................................................................................... 38 Set Up DHCP .................................................................................................................... 39 Set Up Dynamic DNS ........................................................................................................ 39 View Your IPv6 Configuration .......................................................................................... 40 View Your USB Configuration and Status Information .................................................... 40 Disable LEDs on the Back Panel ....................................................................................... 41 Back Up Your Wi-Fi Router Configuration ....................................................................... 41 Restore Your Configuration Settings ............................................................................... 42 Reset Your Configuration Settings ................................................................................... 42 Update Your Wi-Fi Router Firmware ............................................................................... 43 Exit the SBR-AC1200P Web Manager .............................................................................. 44 8. Protecting & Monitoring Your Wireless Network ................................................... 45 Prevent Unauthorized Access .......................................................................................... 45 Change the Default User Name and Password ............................................................... 45 Set Up Firewall Protection ............................................................................................... 47 Set Up Remote Configuration Management ................................................................... 48 Filter Devices Based on IP Address .................................................................................. 49 Filter Devices Based on IP ................................................................................................ 50 Filter Devices Based on IP ................................................................................................ 50 Restrict Wireless Access .................................................................................................. 51 Prioritize Network Traffic Based on Media Type ............................................................. 52
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 5 Configure Wireless Media Settings ................................................................................. 52 Set Up Parental Controls ................................................................................................. 52 Set Up Port Triggers ......................................................................................................... 54 Set Up Port Forwarding ................................................................................................... 54 Set Up the DMZ Host ....................................................................................................... 56
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 6 Chapter 1 Safety Requirements The ARRIS SBR-AC1200P Wi-Fi Router complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:  Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.  The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used.  Do not use spray cleaners or aerosols on the Wi-Fi Router.  Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.  Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).  Use the power cord included with the equipment.  Equipment should be installed near the power outlet and should be easily accessible.  In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC and Ethernet lines.  When the Wi-Fi Router is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.  Ensure proper ventilation. Position the Wi-Fi Router so that air flows freely around it and the ventilation holes on the unit are not blocked.  Do not mount the Wi-Fi Router on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem or its accessories. Temperature Requirements The Wi-Fi Router is capable of operating in an ambient temperature range of 0° - 40°C, without any functional performance degradation. FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
Chapter 1: Safety Requirements Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 7 not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For the U.S. model, the country code is preset and cannot be changed. Per FCC regulations, the country code setting for all Wi-Fi products marketed in the U.S. must be fixed to U.S. operational channels only. Operation of this device is restricted to indoor use only. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme aux CNR exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes: (1) Ce dispositif ne peut causer d'interférences; et(2) Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil. Caution: (i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
Chapter 1: Safety Requirements Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 8 Avertissement: (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B) Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6 Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 30 cm between the radiator & your body. Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 30 cm de distance entre la source de rayonnement et votre corps. Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B) Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6 IC Warning: This radio transmitter (IC: 6670A-SBRAC1200P) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. Antenna Peak gain (dBi) Type Connector 2400~2483.5MHz 5150~5250MHz 5725~5850MHz Dipole I-pex 1.83 Dipole I-pex 2.02 PIFA I-pex 2.87 3.60 PIFA I-pex 3.23 3.82 IC Avertissement: Le présent émetteur radio (IC: 6670A-SBRAC1200P) a été approuvé par Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal. Les types d'antenne non inclus dans cette liste, et dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.
Chapter 1: Safety Requirements Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 9 Antenne Gain de crête (dBi) Type Connecteur 2400~2483.5MHz 5150~5250MHz 5725~5850MHz Dipôle I-pex 1.83 Dipôle I-pex 2.02 PIFA I-pex 2.87 3.60 PIFA I-pex 3.23 3.82
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 10 Chapter 2 Product Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the SURFboard SBR-AC1200P Wi-Fi Router brings it all to you faster and more reliably. The SURFboard SBR-AC1200P Wi-Fi® Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The SBR-AC1200P also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. The SURFboard RipCurrent™ feature (using G.hn Power Line Communication) also allows you to place wired and wireless extenders around your home using your AC power grid and existing AC outlets to allow for network connectivity in or around your home environment. About The Wi-Fi Router The SBR-AC1200P is more than just a Wi-Fi Router. This advanced Access Point is the start of a new home network experience that offers the following benefits:  Two concurrent 802.11ac radios: one for the 5 GHz band and one for the 2.4 GHz band. These radios provide automatic client-directed connections for optimal Wi-Fi connectivity and speed based on a client's capability. Each radio includes a 3x3 MIMO antenna array for the best reach, range, and throughput.  Four gigabit Ethernet ports for ultra fast wired connectivity  One USB 2.0 port for data and media storage or transfer and print sharing
Chapter 2: Product Overview Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 11  Embedded Gigabit Home Networking (G.hn) via power lines, ready to connect to any number of extenders to reliably take your network to the farthest reaches of your environment. The SBR-AC1200P includes the following features:  Remote management capability, allowing you to make changes to the Wi-Fi Router's configuration from anywhere on the Internet  Supports Ethernet and 802.11a/b/g/n/ac wireless connections; both wired and wireless connections can be used simultaneously  Network Management using your smartphone or tablet  Auto connection to Gigabit network extenders, including the wireless settings  Option for automated product firmware upgrades  Network supports up to 15 connected power line extenders  Easy to navigate User Interface, including a network set-up Wizard  Default settings configured for standard environments, with advanced settings for sophisticated users  USB port includes a file structure that provides high-speed throughput and data integrity protection  Support for NAS and DLNA What is RipCurrent? SURFboard RipCurrent is a technology that allows you to set up a high-speed home network over existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gb/s using the network of power lines that already exists in your home. The SBR-AC1200P uses the power cable connected to the Wi-Fi Router to connect to your home AC power grid. RipCurrent is based on G.hn, which is an ITU Specification managed by the HomeGrid™ Forum (http://www.homegridforum.org/ ). This technology allows the SBR-AC1200P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn Extender, the Wi-Fi or wired network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol). The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn also proves much more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions. In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.
Chapter 2: Product Overview Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 12 What's in the Box? Make sure you have the following items before proceeding.  SBR-AC1200P Wi-Fi Router  Power Cable  Wireless Installation Guide  Ethernet Cable  End User License Agreement Important: Before returning this product to the store, please call ARRIS Technical Support for assistance in resolving any technical issues. Support for SURFboard products is managed by ARRIS. For assistance, please call 1-877-466-8646 or visit the ARRIS Consumer Support website at http://www.arris.com/consumers. Items You Need Make sure you have the following items on hand before continuing:  Wi-Fi Router package: see What's in the Box? (page 12) for a list of items in the package.  Ethernet Cable for WAN input: In addition to the Ethernet cable provided, you may need additional Ethernet cables if you want to connect to wired clients. Please use a standard CAT 5e or CAT 6-rated Ethernet cable with RJ45 type connectors on both ends. You can buy Ethernet cables from any electronics retailer and many discount stores. System Requirements The SURFboard Wi-Fi Router operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Wi-Fi Router, you need high-speed Internet service from your service provider. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1200P, but may not be able to make maximum use of SBR-AC1200P throughput.  CPU: P4, 3 GHz or faster  RAM: 1 GB or greater  Ethernet: Gig-E (1000Base-T)  Wi-Fi: 802.11a, b, g, n, or ac compliant Wi-Fi equipment
Chapter 2: Product Overview Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 13 Windows Windows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available. Mac OS System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be available. Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the SURFboard SBR-AC1200P Wi-Fi Router. The model number is on the label affixed to the bottom of the Wi-Fi Router. 1. Model name 2. Part number 3. WiFi network name (SSID) 4. WiFi passcode (key) 5. WAN MAC address 6. Serial number
Chapter 2: Product Overview Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 14 Contact Information Please visit the ARRIS Support website http://www.arris.com/consumers for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Wi-Fi Router's label. For information on additional SURFboard products, or to purchase SURFboard products (including other RipCurrent-enabled devices), visit http://www.surfboard.com.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 15 Chapter 3 Installing the Wi-Fi Router Before you start, make sure that:  You have all the Items You Need:  The modem and power outlets are available nearby. Front Panel The front of the Wi-Fi Router has a single LED that indicates the status of the Wi-Fi Router. Color/Behavior Description Solid green Normal operation. Solid amber Standby mode. Flashing amber WPS pairing mode Flashing red Start-up/error mode Rear Panel The rear of the Wi-Fi Router has the following connectors and controls:
Chapter 3: Installing the Wi-Fi Router Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 16 Name Description AC in Connector for the power cord. WPS/G.hn pairing button: Begins associating the Wi-Fi Router with either a wireless device or a G.hn device.  Press and hold the button for less than 5 seconds to initiate G.hn pairing.  Press and hold the button for more than 5 seconds to initiate WPS pairing. USB 2.0 USB 2.0 host connector. WAN Connector for the modem. LAN (1 - 4) Connectors for use with a computer Ethernet port. Reset hole Resets the Wi-Fi Router as if you power cycled the unit. Use a pointed non-metallic object to press this button. Note: If you hold the Reset button for more than ten seconds, the Wi-Fi Router will be reset to the factory default settings and will reboot. Indicator Lights for the SBR-AC1200P The Wi-Fi Router has several LED indicator lights on the rear panel to assist in troubleshooting: LED Color/Behavior Description G.hn signal strength Steady green Good link Steady amber Poor link Steady red No link G.hn secure link Steady green Secure link Steady red No secure link Wi-Fi links (2.4 GHz and 5.0 GHz) Steady green Wireless interface enabled Flashing green Wireless activity Off Wireless interface disabled
Chapter 3: Installing the Wi-Fi Router Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 17 Selecting an Installation Location There are a number of factors to consider when choosing a location to install the Wi-Fi Router:  Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Wi-Fi Router that extension cords are not required.  Is the modem nearby? Can you easily run cables between the Wi-Fi Router’s location and the modem?  If you are connecting devices to the Ethernet ports, can you easily run cables between the Wi-Fi Router’s location and those devices?  If you want to install the Wi-Fi Router on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.  How close are the wireless devices? In general, the Wi-Fi Router should be located close to the center of the user sphere. The Wi-Fi Router wireless connection range is typically 100–200 feet (30m–65m) for 2.4 GHz signals and less for 5 GHz signals. A number of factors can affect connection range, as described below. Desktop Mounting Instructions Position the Wi-Fi Router so that:  Air flows freely around it  The back faces the nearest wall  It will not fall to the floor if bumped or moved  The sides of the unit are not blocked. If the modem is not located in an ideal location for the Wi-Fi Router, you can add a RipCurrent Network Extender to the modem device, then connect the SBR-AC1200P to the Internet using the power line in another location. Note: Clean the Wi-Fi Router using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Wi-Fi Router. Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range  Locating the unit centrally  Creating as much "line-of-sight" as possible with client devices Decreases range  Metal or concrete walls between the Wi-Fi Router and other devices  Large metal appliances, aquariums, or metal cabinets between the Wi-Fi Router and other devices  Interference and RF noise (2.4 GHz wireless phones, microwave ovens, wireless speaker/receiver systems, or other wireless networks)  Placing the device in a cabinet or other enclosed space
Chapter 3: Installing the Wi-Fi Router Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 18 Notes: Decreasing the range of the wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting the network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to the network. Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Medium or Low may be more appropriate for high-density residential locations. For locations within the home that do not receive a steady/stable Wi-Fi signal, simply add a RipCurrent Wi-Fi extender for full coverage in that location. Ethernet, Wireless, or Gigabit Home Networking? There are three ways to connect the computer (or other equipment) to the Wi-Fi Router. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if the computer has built-in Ethernet hardware. The SBR-AC1200P provides support for up to four such connected devices. Note: To connect more than four computers to the SBR-AC1200P through the Ethernet ports, you need an Ethernet switch (available at computer retailers). The Wi-Fi Router package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Wi-Fi Router directly to a computer, or to an Ethernet switch with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e or Cat6 cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Wireless
Chapter 3: Installing the Wi-Fi Router Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 19 Wireless access lets you connect additional (wireless-capable) devices to the Wi-Fi Router. The 802.11 wireless LAN standard allows one or more computers to access the SBR-AC1200P using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if the computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with the computer, see your computer dealer. Gigabit Home Networking Gigabit Home Networking lets you connect additional devices over power lines using the G.hn Power Line Communications Standards. G.hn also allows you to use your AC power lines to transmit and receive network communications from your SBR-AC1200P to clients connected to a G.hn Network Extender. Combined If you have two or more computers, you can use Ethernet for up to four devices and wireless or Gigabit Home Networking for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet switch (available at computer retailers). Connecting the Wi-Fi Router 1. Unplug the power to turn off the Internet services modem. 2. Connect one end of the Ethernet cable (included) to the modem, and the other end to the WAN port on the Wi-Fi Router. 3. Reconnect the plug on the modem to turn the modem back on. Wait approximately 2 minutes to allow the modem to fully power up. 4. Connect the power adapter (included) to the power connector on the back of the Wi-Fi Router, and then connect the power adapter to an available AC outlet. Wait until the 2.4 GHz and 5 GHz LEDs on the rear panel of the Wi-Fi Router turn solid green. 5. To manage the setup of the Wi-Fi Router, you can use a second Ethernet cable (not provided) to connect a computer to an available LAN port on the SBR-AC1200P, or you can connect wirelessly by using the preset wireless security settings printed on the Wi-Fi Router's label located on the bottom of the Wi-Fi Router. 6. Open a browser on the computer to access the management interface of the Wi-Fi Router, and navigate to 192.168.0.1. If the webpage does not display correctly, try another browser. Configuring the Wireless Connection The SBR-AC1200P ships with a secure SSID that is unique for every device. Wi-Fi network information is located on the label on the bottom of the Wi-Fi Router. You should configure the Wi-Fi Router's wireless settings.
Chapter 3: Installing the Wi-Fi Router Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 20 Note: At a minimum, you should set a login password and set up wireless security. Refer to Setting Up a Wireless Network Connection (page 25) for complete instructions on configuring the wireless connection.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 21 Chapter 4 Setting up an Internet Connection IMPORTANT! Your computer may already be configured to automatically access the Internet. If so, do not change the network options on your computer. Please contact ARRIS Technical Support for assistance or verification. If you cannot access the Internet after installing the Wi-Fi Router, you may have to manually set up your computer to connect to the Internet. To do this, you will have to enable the network options on your computer to automatically obtain an IP address and DNS server address. After configuring the network options, you should verify the IP address. If you still cannot access the Internet after configuring the IP address, contact ARRIS Technical Support for assistance. Please note, operating system-specific commands for configuring computer network options are not provided in this document. The same general steps provided below apply to the following Microsoft Windows operating systems:  Windows 8  Windows 7  Windows Vista  Windows XP Note: For Mac, UNIX, and Linux computers, please follow the instructions provided in the applicable user documentation. If you are unfamiliar with the network configuration commands for your operating system or need assistance, we highly recommend that you refer to the user documentation for the operating system running on your computer for more information. Configure Your IP Address Note: The following instructions apply to Windows 7. Some windows and commands used in this procedure may differ slightly from your computer depending on your operating system. 1. Open the Control Panel or Network Connections using the Start button from the taskbar on your computer desktop.
Chapter 4: Setting up an Internet Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 22 2. Click View network status and tasks to open the Network and Sharing window. 3. Click Change adapter settings from the Control Panel Home pane to open the Network Connections window. 4. Click Local Area Connection to open the Local Area Connection Status window.
Chapter 4: Setting up an Internet Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 23 5. Click Properties to open the Local Area Connection Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the TCP/IPv4 Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window. 9. Step through to close the remaining windows and exit. Verify & Renew Your IP Address 1. Open a command prompt window using the Start button and Run command from the Taskbar on your desktop. 2. Type cmdand click OK to open a command prompt window. 3. Type ipconfig and press Enter to display the IP configuration.
Chapter 4: Setting up an Internet Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 24 4. To renew the IP address, type ipconfig/renew and press Enter. A new IP address for your computer or other Ethernet-enabled device will display. 5. Type exit and then press Enter to return to Windows.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 25 Chapter 5 Setting Up a Wireless Network Connection It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBR-AC1200P are connected through an Ethernet connection. Choose one of the following options to set up your wireless network connection:  Launch the SBR-AC1200P Quick Start Wizard  Set Up a Wireless Network Using Your Computer After setting up your wireless network connection, you should check to make sure you can connect to your wireless network. See Test Your Wireless Network Connection (page 29) for more information. Launch the SBR-AC1200P Quick Start Wizard The SBR-AC1200P Quick Start Wizard is a six-step application to help you quickly configure your basic wireless network settings. Depending on your home network setup, you can further customize your wireless home network configuration after completing the wizard. 1. Open a web browser (Internet Explorer, Google Chrome, Firefox, or Safari) on the computer connected to the SBR-AC1200P. 2. Type the default LAN IP address http://192.168.0.1 in the Address bar and then press Enter. The Login screen appears. 3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: password
Chapter 5: Setting Up a Wireless Network Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 26 4. Click Login to open the SBR-AC1200P Web Manager. The Launch Quick Start Wizard screen appears. Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to factor default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC1200P, then press and hold the button for more than five seconds. The Wi-Fi Router will be reset to its original factory settings, and any customized settings that you have set will be lost. 5. Click Launch Quick Start Wizard to start the wizard. The Welcome screen appears.
Chapter 5: Setting Up a Wireless Network Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 27 6. Click Next. The Quick Start Wizard prompts you to enter a network name and passphrase. 7. Enter a Network Name (SSID) for your wireless network. The network name must contain from one to 32 alphanumeric characters. 8. Enter a Passphrase or Wi-Fi Security Key. This is the sign-on access code for your wireless network. The code must contain from 8 to 64 characters consisting of any combination of letters, numbers, and symbols. Remember that your passphrase should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your network. 9. Click Next. Network configurations are created for each band in your wireless network. 10. Click Next. The Wi-Fi security type is created. The WPA2-PSK security code is the strongest security default.
Chapter 5: Setting Up a Wireless Network Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 28 11. Click Next to start the Wi-Fi Security mode. WPA2-PSK (the default security code) is automatically set, and the network settings are displayed. 12. Click Apply to accept or Previous to change the configuration. Register Your SBR-AC1200P After you complete the Quick Start Wizard, the Web Manager prompts you to register your SBR-AC1200P. 1. Click Register now to register your SBR-AC1200P now. Note: If you do not want to register your SBR-AC1200P right now, you can click Ask me later. The Web Manager will prompt you to register the next time you log into the Web Manager. If you do not want the Web Manager to prompt you to register again, click Stop asking. If you decide to register later, or if you need to update your registration, you can click Status from the configuration screen and select Product Information from the drop-down menu. 2. Follow the instructions on screen to register your SBR-AC1200P.
Chapter 5: Setting Up a Wireless Network Connection Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 29 Manually Set Up a Wireless Network on Your Computer You can also set up a wireless network manually, if you do not want to use the Quick Start Wizard. Note: The steps for setting up a wireless network may differ slightly, depending on the Windows operating system running on your computer. The following steps apply to Windows 7 systems. 1. From the Windows taskbar, click Start button and then click Control Panel. 2. Click View network status and tasks. 3. Click Set up a new connection or network. 4. Click Connect to the Internet. Note: The You are already connected to the Internet message may appear. Ignore this message and proceed with the next step. 5. Click Set up a new connection anyway and then click Wireless. 6. Scroll down and select the wireless network name (see the WiFi Network Name listed on the Wi-Fi Router's label, located on the bottom of the Wi-Fi Router). Note: We recommend that you use the default SSID name assigned to your Wi-Fi Router (located on the label). You have the option to change the network name to one that may be easier for you to remember. 7. Enter Network security key code in the Security key field (see WPA-PSK code listed on the Wi-Fi Router's label) and then click OK to complete the wireless network connection. A Connected status message showing the wireless network connection should display. 8. Close the Wireless Network Connection window. Test Your Wireless Network Connection Perform the following connectivity test to confirm that your wireless connection is working on the SBR-AC1200P and your computer: 1. Disconnect the Ethernet cable, if connected, from the SBR-AC1200P and your computer. 2. Check that the Wireless LED on the SBR-AC1200P front panel is lit SOLID green. 3. Open a web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari. 4. Type a valid URL (such as http://www.surfboard.com) in the address bar, and press Enter. If the website failed to open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 30 Chapter 6 Adding G.hn Extenders To Your Network Whenever you plug multiple G.hn devices into the power grid in your home, the devices will detect each other automatically and begin to communicate over your power grid. However, these devices will be communicating over an unsecured network. In order to create a secure network, you must pair the devices with each other. Pairing the devices creates a secure connection between two or more G.hn devices on a power grid. Pairing also allows you to help secure your local area network (LAN) by randomizing your domain name and password. Once your devices are paired, they will only be able to connect to other paired devices. We recommend that you pair your devices to secure your network. Pairing Your SBR-AC1200P with a Network Extender Follow these steps to pair your SBR-AC1200P with a network extender to create a secured link. 1. Plug in both the SBR-AC1200P and the network extender into electrical outlets that are near to each other. 2. Press the G.hn Pairing button on the back of the SBR-AC1200P and hold it for two seconds. The G.hn secure link LED flashes green. 3. Press the pairing button on the network extender and hold it for two seconds. The pairing LED flashes green when the pairing process begins. Once the pairing process is complete, both LEDs stop flashing and become solid green. It may take up to 60 seconds for the pairing process to complete. 4. Unplug the network extender from the electrical outlet and move it to its permanent outlet location in the house. It will reconnect in secure mode. 5. Use an Ethernet cable to connect the network extender to its client device. The G.hn signal strength LED on the SBR-AC1200P indicates the strength of the G.hn signal. Adjust the location if the LED is red or amber. LED Color G.hn Signal Strength Green Excellent signal Amber Weak signal Red No signal
Chapter 6: Adding G.hn Extenders To Your Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 31 Creating a Custom Domain Name and Password to Pair Your SBR-AC1200P In most cases, when you pair your SBR-AC1200P with a network extender, the domain name and password are randomly generated and assigned to your network. If you prefer, you can follow these instructions to create your own domain name and password for your network. Note: You must use the default user name and password (listed below) to log in to the SBR-AC1200P Web Manager for the first time. For network security purposes, we highly recommend that you change the default user name and password after logging onto the SBR-AC1200P for the first time. See Change the Default User Name and Password for more information. 1. Open any web browser on the computer connected to the SBR-AC1200P. 2. In the Address bar, type http://192.168.0.1 for the IP address, and then press Enter. The Login screen appears. 3. Type the default user name and password. Both entries are case-sensitive. Username: admin Password: password 4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen appears. 5. Click Advanced on the SBR-AC1200P Main Menu, and click RipCurrent (G.hn) from the Advanced submenu options. 6. In the Domain Name field, enter the domain name that you want to assign to your network. 7. In the Pairing password field, enter the pairing password that you want to assign to your network. 8. Click Apply.
Chapter 6: Adding G.hn Extenders To Your Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 32 9. Plug the network extender into an electrical outlet near the SBR-AC1200P. 10. Enter the same domain name and password into the extender to create a secured custom connection. The pairing process begins. Once the pairing process is complete, both LEDs stop flashing and become solid green. It may take up to 60 seconds for the pairing process to complete. 11. Use an Ethernet cable to connect the network extender to its client device. Unpairing Your SBR-AC1200P Follow these steps if you need to unpair the SBR-AC1200P from the network extender. Note: You must use the default user name and password (listed below) to log in to the SBR-AC1200P Web Manager for the first time. For network security purposes, we highly recommend that you change the default user name and password after logging onto the SBR-AC1200P for the first time. See Change the Default User Name and Password for more information. 1. Open any web browser on the computer connected to the SBR-AC1200P. 2. In the Address bar, type http://192.168.0.1 for the IP address, and then press Enter. The Login screen appears. 3. Type the default user name and password. Both entries are case-sensitive. Username: admin Password: password 4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen appears. 5. Click Advanced on the SBR-AC1200P Main Menu, and click RipCurrent (G.hn) from the Advanced submenu options. 6. Click UNPAIR. All of the paired devices will be disconnected from the SBR-AC1200P, and any client devices that are connected to network extenders will lose connection to the Internet. The domain name and password will also be deleted as well.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 33 Chapter 7 Managing Your Wi-Fi Router and Connected Networks Use the SBR-AC1200P Web Manager to view and monitor the configuration settings and operational status of your Wi-Fi Router. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 45) for more information. Start the Wi-Fi Router Web Manager Note: You must use the default user name and password (listed below) to log in to the SBR-AC1200P Web Manager for the first time. For network security purposes, we highly recommend that you change the default user name and password after logging onto the SBR-AC1200P for the first time. See Change the Default User Name and Password for more information. 1. Open any web browser on the computer connected to the SBR-AC1200P. 2. In the Address bar, type http://192.168.0.1 for the IP address, and then press Enter. The Login screen appears. 3. Type the default user name and password. Both entries are case-sensitive. Username: admin Password: password 4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen appears.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 34 Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to factor default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC1200P, then press and hold the button for more than five seconds. The Wi-Fi Router will be reset to its original factory settings, and any customized settings that you have set will be lost. Wi-Fi Router Web Manager Menu Options Main Menu Buttons The SBR-AC1200P main menu buttons are displayed along the top of the SBR-AC1200P Web Manager screen. To display the drop-down submenu options, click the menu button.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 35 Main Menu Links The SBR-AC1200P main menu and related submenu option links are also displayed along the bottom of the SBR-AC1200P Web Manager screen. To open a submenu option, click the link. Menu Option Function Home Displays the Quick Start Wizard main screen Status Provides information about the Wi-Fi Router hardware and software, MAC address, Wi-Fi Router IP address, serial number, and related information. Additional screens provide diagnostic tools and also allow you to change your Wi-Fi Router user name and password. Basic Configures the Wi-Fi Router IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS Advanced Controls Internet protocols which configure and monitor how the Wi-Fi Router routes IP traffic on the SBR-AC1200P Wireless Configures and monitors the Wi-Fi Router wireless networking features Firewall Configures and monitors the Wi-Fi Router firewall Help Provides general information to help you set up your home network Logout Closes the SBR-AC1200P Web Manager
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 36 Get Help You can choose any of the following three options to obtain help information for any SBR-AC1200P Web Manager function. General help information is available for any SBR-AC1200P menu option when you click the Help button on that page.  Help Overview (page 36)  Help Links  Field Level Help (page 37) Help Overview General help information is available when you click Help, Overview on the SBR-AC1200P Main Menu.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 37 Help Links Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBR-AC1200P Main Menu. The link opens the related configuration screen. Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below). View the Wi-Fi Router Product Information The Status Product Information screen displays general product information, including the software (or firmware) version and the current network connection status of the Wi-Fi Router. To open the Status Product Information page: 1. Click Status on the SBR-AC1200P Main Menu.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 38 2. Click Product Information from the Status submenu options. 3. Click the Refresh button (F5) in your web browser to reload the information on the screen. Test Your Connection The Status Diagnostics screen lets you perform a series of tests to make sure that your Wi-Fi Router is connected and displays information about the ping test parameters. To run a ping test: 1. Click Status on the SBR-AC1200P Main Menu. 2. Click Diagnostics from the Status submenu options. 3. In the Select Utility section, select the kind of test that you want to run. 4. In the Ping Test Parameters section, set the parameters that you would like to use for your test. 5. Click Start Test to begin the test. The results will appear in the box at the bottom of the screen.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 39 Set Up DHCP The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN. To configure your LAN: 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click DHCP from the Basic submenu options. 3. In the LAN Network Configuration section, choose the settings that you would like to apply to your LAN, and click Apply. 4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you want to reserve. 5. In the Attached Client List section, select the IP address of any clients that you want to reserve, and click Reserve. 6. Click Start Test to begin the test. The results will appear in the box at the bottom of the screen. Set Up Dynamic DNS The Basic DDNS screen uses dynamic DNS to let you give your Wi-Fi Router a "friendly" name, for example, in case you are setting up a web server in the home. Most users will not need to set up dynamic DNS. If you do need to set up dynamic DNS: 1. Click Basic on the SBR-AC1200P Main Menu.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 40 2. Click DDNS from the Basic submenu options. 3. In the DDNS Service field, select the DDNS service that you are using. 4. In the Username field, type the username associated with the DDNS account. 5. In the Password field, type the password associated with the DDNS account. 6. In the Host Name field, type the "friendly" name that you want to assign to your Wi-Fi Router. 7. Click Apply to save your changes. View Your IPv6 Configuration The Basic IPv6 screen shows the IP address, MAC address, and reachability status of your Wi-Fi Router. To view your IPV6 configuration: 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click IPv6 from the Basic submenu options. View Your USB Configuration and Status Information The Basic USB Connect screen shows the USB configuration and status information for your Wi-Fi Router. To view your USB configuration and status information: 1. Click Basic on the SBR-AC1200P Main Menu.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 41 2. Click USB Connect from the Basic submenu options. Disable LEDs on the Back Panel The Basic LED Control screen lets you disable the LEDs on the back panel of of your Wi-Fi Router, if you want. To disable the LEDs on the back panel: 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click LED Control from the Basic submenu options. 3. In the LEDs field, select Disabled. 4. Click Apply. Back Up Your Wi-Fi Router Configuration You can save a backup copy of the current configuration settings to your local computer. You can use the backup file to restore your custom settings in the event that you made changes that you no longer want. Caution: We highly recommend that you perform the configuration backup using the SBR-AC1200P default login username and password. To create a back up copy of your configuration settings: 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click Backup and Restore from the Basic submenu options.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 42 3. Click Backup to create a backup file of your SBR-AC1200P configuration settings. Follow the on-screen prompts to save the configuration file. Restore Your Configuration Settings WARNING! This action will delete your current SBR-AC1200P configuration settings and allow you to restore a previously saved gateway configuration. Note: After the configuration settings are restored, the SBR-AC1200P will automatically reboot and you will have to log on using the default username (admin) and password (password). 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click Backup and Restore from the Basic submenu options. 3. Click Browse to search for a previously saved configuration file from the Downloads folder on your computer. 4. Click Restore. The SBR-AC1200P will automatically reboot. Reset Your Configuration Settings WARNING! This process also deletes any custom Wi-Fi Router configurations you may have already created. We recommend that you create a backup copy of your configuration before resetting the Wi-Fi Router. See Back Up Your Wi-Fi Router Configuration for more information. From the SBR-AC1200P Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBR-AC1200P Main Menu.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 43 2. Click Security from the Status submenu options. Figure 1: Restore Factory Defaults Screen 3. Select Yes under Restore Factory Defaults. 4. Click Apply to reset the default username and password and restore the original configuration. The message, This action will restore factory default settings. Please reboot the modem for new settings to take effect, appears. 5. Click OK. 6. Click Status on the SBR-AC1200P Main Menu. 7. Click Configuration from the Status submenu options to display the Status Configuration screen. 8. Click Reboot. 9. Log back in using the default username and password. • Username: admin • Password: password Update Your Wi-Fi Router Firmware You can update the firmware on your SBR-AC1200P Wi-Fi Router when ARRIS releases new firmware versions. The new firmware releases may contain updates for operational improvements or resolutions to problems. These updates will not delete or overwrite your personal user settings such as your password. You can download the latest firmware release from http://www.SURFboard.com/Support/SBR-AC1200P. To load the new firmware release onto your SBR-AC1200P Wi-Fi Router:
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 44 1. Click Status from the configuration screen and select Router Upgrade from the drop-down menu. 2. Click Browse to locate the new firmware file. 3. Select the new firmware file and click Open. 4. Click Upload to load the new firmware onto your SBR-AC1200P Wi-Fi Router. Exit the SBR-AC1200P Web Manager To log out and close the SBR-AC1200P Web Manager:  Click Logout located in the upper right corner of the screen above the SBR-AC1200P Main Menu.
Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 45 Chapter 8 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBR-AC1200P and your wireless devices, you should configure the to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network. Although security for the SBR-AC1200P is already configured, you can use the SBR-AC1200P Web Manager to set the level of security and access that you want on your home network. Prevent Unauthorized Access Caution: To prevent unauthorized access and configuration to your wireless network, we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBR-AC1200P for the first time. One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBR-AC1200P and other wireless devices as well. Default passwords are commonly used and shared on the Internet. To ensure that your wireless home network is secure, it is recommended that you follow these best practices for user passwords:  Always create a secure password or pass phrase that is not easily guessed.  Use phrases instead of names so that it may be easier for you to remember.  Use a combination of upper and lowercase letters, numbers, and symbols.  Continue to change your administrator password on a regular basis. Change the Default User Name and Password To change the default user name: 1. Log in to the SBR-AC1200P from any web browser on the computer connected to the SBR-AC1200P. 2. Type the SBR-AC1200P Web Manager IP address, http://192.168.0.1, in the Address bar and then press Enter. The Login screen appears. 3. Type the default username and password as they appear below: • Username: admin • Password: password 4. Click Login to open the SBR-AC1200P Web Manager. The Status Connection screen appears. 5. Click the Status menu button and then click Security to display the Status Security screen.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 46 6. Confirm that Change Username is displayed in the drop-down selection box. 7. Complete each field entry, but note the following: • All fields (for example, Current Username & Current Password) are case-sensitive. Note: The first time that you log in, the Current Username is admin and the Current Password is password. • Make sure No is selected under Restore Factory Defaults. Figure 2: Change User Name Screen 8. Click Apply to update your user name.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 47 9. Click Change Username drop-down arrow to display Change Password. Figure 3: Change User Password Screen 10. Complete each field entry, but note the following: • All fields are case-sensitive. • The Username is your new user name, if you changed it. • Make sure No is selected for Restore Factory Defaults. • Find a secure place to write down and keep your new user name and password. 11. Click Apply to update your password. Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access. See Protection Level for more information. To set the firewall protection level:
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 48 1. From any screen, click the Firewall-Protection Level menu link or click the Firewall menu button on the SBR-AC1200P Main Menu and then select Protection Level. 2. Click the Firewall Protection Setting drop-down button to select the firewall protection level. Possible values: • Off • Low • Medium • High Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers. 3. Use the IPv6 Firewall Protection drop-down button to turn firewall protection on or off for IPv6 connections. 4. Select each Web filter that you want to set for the firewall and then click Apply. Set Up Remote Configuration Management The Advanced Options screen lets you set up Remote Configuration Management so that you can access and configure the SBR-AC1200P from anywhere on the Internet. Once you set up Remote Configuration Management, you can access the SBR-AC1200P by browsing to the WAN IP address at port 80.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 49 To set up remote configuration management: 1. Click Advanced on the SBR-AC1200P Main Menu. 2. Click Options from the Advanced submenu options. 3. Click the check box to enable Remote Config Management, and click Apply. Note: Most users will not need to set up a pass-through MAC address. However, if you need to do so, type the address in the Pass-through MAC Addresses field, and click Add MAC Address. Filter Devices Based on IP Address You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet, based on IP address. To block certain devices from reaching the Internet: 1. Click Advanced on the SBR-AC1200P Main Menu. 2. Click IP Filtering from the Advanced submenu options. 3. Use the Start Address and End Address fields to identify ranges of IP addresses that you want to prevent from reaching the Internet. 4. Click Enabled to block each range of IP addresses.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 50 5. Click Apply. Filter Devices Based on IP You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet, based on MAC address. To block certain devices from reaching the Internet: 1. Click Advanced on the SBR-AC1200P Main Menu. 2. Click MAC Filtering from the Advanced submenu options. 3. In the MAC Filters section, type the MAC address of the device that you want to block from reaching the Internet, and click Add Mac Address. The address is added to the white box in the middle of the screen. Filter Devices Based on IP You can set up your Wi-Fi Router to configure wireless extenders automatically, or you can choose to configure any wireless extenders manually. Your Wi-Fi Router is set up to configure wireless extenders automatically by default. To choose a method for configuring wireless extenders: 1. Click Advanced on the SBR-AC1200P Main Menu. 2. Click Wireless Extender from the Advanced submenu options. 3. In the Configure Mode field, select one of the following: • Choose Auto if you want your Wi-Fi Router to configure wireless extenders automatically. • Choose Semi-Auto if you want to use the Wi-Fi Router Web Manager to configure wireless extenders yourself.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 51 • Choose Disable if you do not want to be able to configure wireless extenders from the Wi-Fi Router. If you choose Disable, you will need to access each wireless extender individually in order to change its configuration settings. 4. Click Apply. Restrict Wireless Access You can restrict access to your wireless network based on MAC address. To restrict access to your wireless network: 1. Click Wireless on the SBR-AC1200P Main Menu. 2. Click Access Control from the Wireless submenu options. 3. Select the tab for the band whose access you want to restrict. 4. In the Selected Network field, choose the network for which you want to restrict access. 5. In the MAC Restrict Mode field, select one of the following: • Select Allow if you want to allow access to the devices that you specify (and deny all others) • Select Deny if you want to deny access to the devices that you specify (and allow all others) 6. Use the MAC Address List fields to identify a list of devices. 7. Click Apply.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 52 Prioritize Network Traffic Based on Media Type Wi-Fi Multimedia (WMM) allows you to prioritize network traffic based on its media type. You can configure the quality of service (QoS) parameters for WMM. To configure your quality of service parameters: 1. Click Wireless on the SBR-AC1200P Main Menu. 2. Click Quality of Service from the Wireless submenu options. 3. Choose your configuration settings, and click Apply. Configure Wireless Media Settings 1. Click Wireless on the SBR-AC1200P Main Menu. 2. Click Media from the Wireless submenu options. 3. Select the tab for the band whose settings you want to configure. 4. Choose your configuration settings, and click Apply. Set Up Parental Controls You can set up the following Parental Controls on your home network:  Allow or block access to specific Internet sites.  Allow or block access to specific MAC addresses.  Set time limitations for computer usage or Internet access. Note: Any Parental Control filters that do not include assigned ports will apply to all ports. This also applies to MAC addresses as well. You can also link each user on yoru network to specified rules for login, time-access, and content filtering. See Parental Control for more information.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 53 To set Parental Controls: 1. Click Firewall on the SBR-AC1200P Main Menu. 2. Click Parental Control from the Firewall submenu options. 3. Click Current Time Zone to select your time zone. 4. Select Yes or No to automatically adjust the time for Daylight Saving Time. 5. At the top of the screen, click Create to continue setting up Parental Controls. 6. Enter a name for the user profile that you want to create in the Description field. 7. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 8. Enter the web address of the Internet site that you want to block or access in the URL field. 9. Enter the Starting Port number and the Ending Port number. 10. Select the days of the week that you want to allow the selected user to access the Internet.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 54 11. Select the time range that you want to allow the selected user to access the Internet. 12. Select to Allow or Block Internet access for the time and days that you set. 13. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 14. Click Apply. Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. Note: If you enable the firewall and set up custom port triggers, then you must configure the firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 47) for more information. To configure Port Triggers: 1. Click Advanced on the SBR-AC1200P Main Menu bar. 2. Click Port Triggers from the Advanced submenu options. 3. Click Create Port Triggers to open the Add Port Triggering Entry window. 4. Enter the starting port number for the port to be triggered in the Trigger Start Port field. 5. Enter the ending port number for the port to be triggered in the Trigger End Port field. 6. Enter the starting port number of the Port Trigger range in the Target Start Port field. 7. Enter the ending port number of the Port Trigger range in the Target End Port field. 8. Select TCP, UDP, or BOTH from the Internet Protocol field. 9. Select On to enable IP port triggers or Off to disable them. 10. Click Apply to create your port triggers. 11. Repeat steps 3 thru 10 for each additional port trigger that you want to create. Set Up Port Forwarding You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 55 Internet. This allows you to open specific ports behind the firewall on your LAN to set up dedicated connections between your computer and other remote computers for online gaming or other online services. Some allowable services are predefined under the Commonly Forwarded Ports. Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet.  IP address  Subnet mask  Default gateway  DNS address (at least one) To set up Port Forwarding: 1. Click Advanced on the SBR-AC1200P Main Menu bar. 2. Click Port Forwarding from the Advanced submenu options. Note: To map a port, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. 3. Do either of the following to set up the External IP Address: • Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field.This allows incoming data traffic on the specified ports from any remote IP address. • Enter a specific remote IP address of your choice in the External IP Address field and then enter the specific port numbers in the Start Port and End Port fieldsThis allows incoming data traffic on the specified ports from only one remote IP address. Note: To forward a range of ports, enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field. 4. Do the following to set up your Local IP Address:
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 56 a. Enter the IP address of your local computer that you are setting up for port forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field. Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field. o Enter a description to name the forwarded port you are creating. o Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. o Select On to enable port forwarding or Off to disable it. 5. Click Apply. Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBR-AC1200P <SBEProductType> firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer on your home network to be the DMZ Host. That computer will operate outside of the SBR-AC1200P firewall and allow remote access from the Internet to your computer, gaming device, or other IP-enabled device. The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network. To create the DMZ Host: 1. Click Advanced on the SBR-AC1200P Main Menu bar.
Chapter 8: Protecting & Monitoring Your Wireless Network Release 33 ISSUE 1.3 December 2015 SURFboard SBRAC1200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 57 2. Click DMZ Host from the Advanced submenu options. 3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host. 4. Click Apply. Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.
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