ARRIS TG1652 Touchstone Wireless Telephony Gateway User Manual TG1652 Telephony Gateway User s Guide

ARRIS Group, Inc. Touchstone Wireless Telephony Gateway TG1652 Telephony Gateway User s Guide

TG1652A Users Guide

Touchstone TG1652 Telephony
Gateway
User Guide
Release 16 STANDARD 1.2 August 2015
Touchstone TG1652 Telephony Gateway User Guide
Release 16 STANDARD 1.2
ARRIS Copyrights and Trademarks
©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to
make changes in content from time to time without obligation on the part of ARRIS to
provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other
trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and the names of their products. ARRIS disclaims proprietary
interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. ARRIS may make improvements or changes in the product(s) described in this
manual at any time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.
Patent Notice
Protected under one or more of the following U.S. patents: http://www.arris.com/legal
Other patents pending.
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Table of Contents
Chapter 1. Overview.............................................................................. 5
Introduction.................................................................................................5
Chapter 2. Getting Support...................................................................... 6
Chapter 3. Safety Requirements ............................................................... 7
FCC Part 15 .................................................................................................8
RF Exposure ...........................................................................................9
Industry Canada Compliance.............................................................................9
For Mexico...................................................................................................9
Chapter 4. Getting Started .....................................................................10
About Your New Touchstone TG1652 Telephony Gateway ....................................... 10
What's in the Box......................................................................................... 10
Items You Need........................................................................................... 11
Getting Service ........................................................................................... 12
System Requirements ................................................................................... 12
Recommended Hardware ......................................................................... 13
Windows ............................................................................................. 13
MacOS ................................................................................................ 13
Linux/other Unix ................................................................................... 13
About this Manual........................................................................................ 14
What about Security..................................................................................... 14
Ethernet or Wireless?.................................................................................... 15
Chapter 5. Installing and Connecting your Telephony Gateway ........................ 17
Front Panel................................................................................................ 18
Rear Panel................................................................................................. 19
Selecting an Installation Location..................................................................... 19
Factors Affecting Wireless Range ............................................................... 20
Mounting the Telephony Gateway .................................................................... 21
Tools and Materials ................................................................................ 21
Location ............................................................................................. 21
Wall Mounting Instructions ....................................................................... 21
Desktop Mounting Instructions................................................................... 23
Connecting the Telephony Gateway.................................................................. 24
Configuring Your Wireless Connection ............................................................... 25
Accessing the Configuration Interface ......................................................... 26
Setting Parental Controls ............................................................................... 26
Finding the MAC Address of a Computer....................................................... 26
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Making Your Parental Control Settings ......................................................... 27
Chapter 6. Configuring Your Ethernet Connection ........................................29
Requirements ............................................................................................. 29
How to use this Chapter ................................................................................ 29
TCP/IP Configuration for Windows XP................................................................ 29
TCP/IP Configuration for Windows Vista............................................................. 30
TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 30
TCP/IP Configuration for MacOS X .................................................................... 31
Chapter 7. Using the Telephony Gateway ................................................... 32
Setting up Your Computer to Use the Telephony Gateway....................................... 32
Indicator Lights for the TG1652 ....................................................................... 33
Wiring Problems .................................................................................... 33
Patterns: Normal Operation (LAN and Telephone)........................................... 33
Patterns: Normal Operation (WAN) ............................................................. 34
Patterns: Startup Sequence ...................................................................... 35
Using the Reset Button............................................................................ 36
Resetting the Router to Factory Defaults ..................................................... 37
Chapter 8. Troubleshooting .................................................................... 38
The Telephony Gateway is plugged in, but the Power light is Off .............................. 38
I'm not getting on the Internet (all connections) .................................................. 38
I'm not getting on the Internet (Ethernet) .......................................................... 38
I'm not getting on the Internet (Wireless) ........................................................... 39
My wireless Internet connection stops working sometimes ...................................... 39
I can get on the Internet, but everything is slow .................................................. 39
I don't have a dial tone when I pick up the phone - why? ........................................ 39
Chapter 9. Glossary ..............................................................................41
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Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 1
Overview
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new software, checking your email, or talking with friends on the
phone, the Touchstone TG1652 Telephony Gateway brings it all to you faster and more
reliably. All while providing toll quality Voice over IP telephone service and both wired and
wireless connectivity.
The Touchstone TG1652 Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The TG1652 also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition,
the TG1652 provides for up to two separate lines of telephone service.
Chapter 1:Getting Support
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Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Installation is simple and your cable company will provide assistance to you for any special
requirements.
Getting Support
If you need assistance with your ARRIS product please contact your cable company.
For additional technical information and product User Guides please visit the ARRIS
Support website at www.arris.com/consumer (http://www.arris.com/consumer).
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Chapter 2
Safety Requirements
The ARRIS Telephony Gateway complies with the applicable requirements for
performance, construction, labeling, and information when used as outlined below:
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should only be performed
by a professional installer. Physical connections to the previous telephone provider must
be removed and the wiring must be checked; there must not be any voltages. Cancelation
of telephone service is not adequate. Failure to do so may result in loss of service and/or
permanent damage to the Telephony Gateway.
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified
personnel only!
The Telephony Gateway is designed to be connected directly to a telephone.
Connecting the Telephony Gateway to the home’s existing telephone wiring should only
be performed by a professional installer.
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocution.
Do not use the telephone to report a gas leak in the vicinity of the leak.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or
cleaning agents shall be used.
Do not use spray cleaners or aerosols on the gateway.
Avoid using and/or connecting the equipment during an electrical storm, to avoid risk
of electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat
registers, space heaters, fireplaces, etc.).
Use only the external AC power adapter (if provided) and power cord included with the
equipment.
Equipment should be installed near the power outlet and should be easily accessible.
Chapter 2:Safety Requirements
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The shield of the coaxial cable must be connected to earth (grounded) at the entrance
to the building in accordance with applicable national electrical installation codes. In
the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the
European Union and in certain other countries, CATV installation equipotential
bonding requirements are specified in IEC 60728-11, Cable networks for television
signals, sound signals and interactive services, Part 11: Safety. This equipment is
intended to be installed in accordance with the requirements of IEC 60728-11 for safe
operation.
If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special attention should be given that the installation
is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, Ethernet and Phone lines.
When the Telephony Gateway is connected to a local computer through Ethernet
cables, the computer must be properly grounded to the building/residence AC ground
network. All plug-in cards within the computer must be properly installed and
grounded to the computer frame per the manufacturer’s specifications.
Ensure proper ventilation. Position the Telephony Gateway so that air flows freely
around it and the ventilation holes on the unit are not blocked.
Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or other
accessories.
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communications Commission (FCC) rules.
These requirements are intended to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Chapter 2:Safety Requirements
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WARNING
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter.
Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using an
antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
Canada. To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more
than that necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or device
must accept any interference, including interference that may cause some unwanted
operation of the equipment.
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Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 3
Getting Started
About Your New Touchstone TG1652 Telephony Gateway
The Touchstone TG1652 Telephony Gateway is DOCSIS compliant with the following
features:
Speed: much faster than dialup or ISDN service; up to sixteen times faster than
DOCSIS 2.0 cable modems.
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can
be used simultaneously
Flexibility: provides two independent lines of telephone service as well as high speed
data
Compatibility:
Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0
or 1.1; supports tiered data services (if offered by your cable -company)
Telephony services: PacketCable™1.5 or 1.0 compliant
The TG1652 provides:
Wireless 802.11a/b/g/n/ac connectivity
Four Ethernet ports for connections to non-wireless devices
Up to two lines of telephone service
DOCSIS 3.0 compliant
One USB host port (future support for external USB devices)
What's in the Box
Make sure you have the following items before proceeding. Call your cable company for
assistance if anything is missing.
Telephony Gateway
Power Cord
Wireless Connection Configuration Guide
Ethernet Cable
End User License Agreement
Chapter 3:Getting Started
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Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the following
items on hand before continuing:
Telephony Gateway package: see What’s in the Box? for a list of items in the
package.
Coaxial cable (coax): This is a round cable with a connector on each end. It is the
same kind of wire used to connect to your television for cable TV. You can buy coax
from any electronics retailer and many discount stores; make sure it has connectors on
both ends. There are two types of connectors, slip-on and screw-on; the screw-on
connectors are best for use with your Telephony Gateway. The coax should be long
enough to reach from your Telephony Gateway to the nearest cable outlet.
Phone Cable: This is a standard phone cable with standard phone connectors (RJ11
type) on both ends. You can buy phone cables from any electronics retailer and many
discount stores.
Splitter (optional): provides an extra cable connection by splitting a single outlet
into two. You may need a splitter if you have a TV already connected to the cable outlet
that you want to use. You can buy a splitter from any electronics retailer and most
discount stores; you may also need a short piece of coax cable (with connectors); use it
to connect the splitter to the cable outlet and then connect the Telephony Gateway and
TV to the splitter.
Chapter 3:Getting Started
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Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using
several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
Wall-mounting Bracket (optional): if you want to wall-mount your Telephony
Gateway, you need to obtain two drywall anchors or wood screws and order a wall-
mounting bracket from your cable company.
Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this information
carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on
a sticker on the bottom of the Telephony Gateway)
the model number of the Telephony Gateway
If the Telephony Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I
am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your system
for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
cable company. Telephone service requires that the cable company has PacketCable
support.
Chapter 3:Getting Started
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Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TG1652, but may not be able to make maximum use
of TG1652 throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or
wireless LAN connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
Chapter 3:Getting Started
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About this Manual
This manual covers the Touchstone TG1652 Telephony Gateway. The model number is on
the label affixed to the Telephony Gateway.
1. Model Number
2. Security Label
What about Security
Having a high-speed, always-on connection to the Internet requires a certain amount of
responsibility to other Internet users—including the need to maintain a reasonably secure
system. While no system is 100% secure, you can use the following tips to enhance your
system’s security:
Keep the operating system of your computer updated with the latest security patches.
Run the system update utility at least weekly.
Keep your email program updated with the latest security patches. In addition, avoid
opening email containing attachments, or opening files sent through chat rooms,
whenever possible.
Install a virus checker and keep it updated.
Avoid providing web or file-sharing services over your Telephony Gateway. Besides
certain vulnerability problems, most cable companies prohibit running servers on
consumer-level accounts and may suspend your account for violating your terms of
service.
Chapter 3:Getting Started
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Use the cable company’s mail servers for sending email.
Avoid using proxy software unless you are certain that it is not open for abuse by other
Internet users (some are shipped open by default). Criminals can take advantage of
open proxies to hide their identity when breaking into other computers or sending
spam. If you have an open proxy, your cable company may suspend your account to
protect the rest of the network.
The TG1652 ships with wireless LAN security set by default (for the same reasons that
you should run only secured proxies). See the security label on your product for the
factory security settings. If you need to modify the default wireless security settings, see
Configuring Your Wireless Connection.
Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telephony
Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local Area
Network (LAN). You can use the Ethernet connection if your computer has built-in
Ethernet hardware.
Note: To connect more than four computers to the TG1652 through the Ethernet ports,
you need an Ethernet hub (available at computer retailers).
The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a
computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e)
straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular
CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to access the
TG1652 using a wireless (radio) signal. These connections are in addition to the
connections supported via Ethernet.
Chapter 3:Getting Started
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Note: You can use the wireless connection if your computer has a built-in or aftermarket
plug-in wireless adapter. To learn more about which wireless hardware works best with
your computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports, you will
need an Ethernet hub (available at computer retailers.)
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Chapter 4
Installing and Connecting your Telephony
Gateway
Before you start, make sure that:
You have contacted your cable company and verified that they provide data and
telephone service using standard DOCSIS technology.
You have all the Items You Need (page 11).
Cable, phone, and power outlets are available near the computer. If a cable outlet is not
conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony Gateway
automatically. You need only follow the instructions in this section to install and connect
the Telephony Gateway.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony Gateway to house
wiring. Incumbent telephone service must be physically disconnected at the outside
interface box before making any connections.
Chapter 4:Installing and Connecting your Telephony Gateway
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Front Panel
The front of the Telephony Gateway has the following indicators.
1. Power: indicates whether AC power is available to the unit.
2. US/DS: indicates upstream/downstream connectivity.
3. Online: indicates internet data transmission status.
4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.
5. 5 GHz: indicates the status of the 5 GHz wireless LAN.
6. Tel 1: indicates the status of telephone line 1.
7. Tel 2: indicates the status of telephone line 2.
8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device.
LED indicates Wireless Protected Setup (WPS) is active.
9. USB: USB host connector - future support for external USB devices.
Chapter 4:Installing and Connecting your Telephony Gateway
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 19
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Rear Panel
The rear of the Telephony Gateway has the following connectors and controls.
1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a
pointed non-metallic object to press this button.
2. Telephone 1: connector for the first phone line.
3. Telephone 2: connector for the second phone line.
4. Ethernet (1 - 4): connectors for use with a computer LAN port.
5. Cable: connector for the coaxial cable.
6. Power: connector for the power cord.
Selecting an Installation Location
There are a number of factors to consider when choosing a location to install your
Telephony Gateway:
Is an AC outlet available nearby? For best results, the outlet should not be switched and
should be close enough to the Telephony Gateway that extension cords are not
required.
Chapter 4:Installing and Connecting your Telephony Gateway
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Is a cable jack available? For best performance, keep the number of splitters between
the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal
available to the Telephony Gateway. A large number of splitters can slow down the
Internet connection and even affect your telephone service.
Can you easily run cables between the Telephony Gateway’s location and the phones?
If you are connecting devices to the Ethernet ports, can you easily run cables between
the Telephony Gateway’s location and those devices?
If you want to mount the Telephony Gateway on a wall, does the location provide a
solid surface for secure attachment? For best results when mounting the Telephony
Gateway on drywall, position the Telephony Gateway so at least one of the screws are
fastened to a stud. This may prevent the Telephony Gateway from pulling out of the
wall in the future.
If you want to install the Telephony Gateway on a desktop, is there enough space on
either side to keep the vents clear? Blocking the vents may cause overheating.
How close are your wireless devices? The Telephony Gateway wireless connection
range is typically 100–200 feet (30m–65m). A number of factors can affect connection
range, as described below.
Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Increases range Raising the unit above the devices (for example, installing the
Telephony Gateway in the upper floor of a multi-story dwelling)
Adding a wireless extender to the network
Decreases range Lowering the unit below the devices (for example, installing the
Telephony Gateway in a basement)
Metal or concrete walls between the Telephony Gateway and other
devices
Large metal appliances, aquariums, or metal cabinets between the
Telephony Gateway and other devices
Interference and RF noise (2.4 GHz wireless phones, microwave
ovens, or other wireless networks)
Note: Note that decreasing the range of your wireless network may be beneficial, as long
as the decreased range is sufficient for your needs. By limiting your network’s range, you
reduce interference with other networks and make it harder for unwanted users to find and
connect to your network.
Note: Setting the transmit power level to High increases the range. Setting it to Medium
or Low decreases the range proportionately.
Chapter 4:Installing and Connecting your Telephony Gateway
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Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Mounting the Telephony Gateway
You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-
mount applications, you can mount the Telephony Gateway with the indicators facing
upward (vertical) or to the side (horizontal).
Tools and Materials
For wall-mounted installations, make sure you have the following tools and materials
before proceeding:
for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included), two #6 x
1.5” (38.1 mm) self-tapping panhead screws (not included), and a drill with 1/4” (6mm)
bit (not included)
for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping panhead wood
screws (not included)
screwdriver (flat-blade or Phillips, depending on what kind of screws you use)
wall-mounting bracket (order from your cable company)
Location
Always position the Telephony Gateway):
within reach of an AC outlet. The power cord must reach the outlet without stretching
and without adding extension cords.
near a cable outlet (to avoid long cable runs).
Wall Mounting Instructions
Note: When mounting the Telephony Gateway on drywall, try to position the Telephony
Gateway so at least one of the screws is fastened to a stud. This may prevent the Telephony
Gateway from pulling out of the wall in the future. To prevent overheating of the
Telephony Gateway, do not block the ventilation holes on the sides of the unit.
1. Position the mounting bracket on the surface where you intend to mount the
Telephony Gateway and mark the two holes with a pencil.
Chapter 4:Installing and Connecting your Telephony Gateway
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2. Drill holes for the mounting screws through the marked locations.
3. If using drywall anchors, set them into the wall. Then, drive the screws into the wall
leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using
anchors, just drive the screws.
4. Slip both mounting slots in the back of the mounting bracket over the screws, then
slide the bracket down until the narrow end of the keyhole slot contacts the screw shaft.
5. Hang the Telephony Gateway on the wall by inserting the six tabs on the mounting
bracket into the six slots in the back of the Telephony Gateway and sliding the
Telephony Gateway down until it drops in place on the bracket.
Chapter 4:Installing and Connecting your Telephony Gateway
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6. Proceed to Connecting the Telephony Gateway.
Desktop Mounting Instructions
1. Position the Telephony Gateway so that:
it stands vertically on its base (Do not lay it flat on its side.)
air flows freely around it
the back faces the nearest wall
it will not fall to the floor if bumped or moved
the ventilation holes on the sides of the unit are not blocked
2. Proceed to Connecting the Telephony Gateway.
Chapter 4:Installing and Connecting your Telephony Gateway
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Connecting the Telephony Gateway
WARNING
Risk of injury or equipment damage
Connecting the Telephony Gateway to the home’s existing telephone wiring should only be
performed by a professional installer. Physical connections to the previous telephone
provider must be removed and the wiring must be checked; there must not be any voltage.
Cancelation of telephone service is not adequate. Failure to do so may result in loss of
service and/or permanent damage to the Telephony Gateway.
1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to
the Telephony Gateway’s Cable connector (5). Tighten the connections by hand, then
tighten an additional 1/8 turn with a wrench.
Note: For best performance, use high-quality coax cable and minimize or eliminate splitters
between the cable jack and the Telephony Gateway.
2. Insert the plug from the power cord into the Power connector on the back of the
Telephony Gateway (6) and insert the power cord into a convenient AC outlet.
The Power light on the front of the Telephony Gateway lights up, then flashes once
(refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting
(page 38) if the Power light does not turn on.
Chapter 4:Installing and Connecting your Telephony Gateway
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3. Connect one end of the Ethernet cable to any Ethernet port on the back of the
Telephony Gateway, (4) and the other end to the Ethernet port on a computer, hub, or
broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony
Gateway package.
4. Connect one end of the telephone cable to the telephone port on the back of the
Telephony Gateway (2or 3). Connect the other end to the telephone.
Configuring Your Wireless Connection
The TG1652 ships with wireless LAN security set by default. See the security label on your
product for the factory security settings: network name (SSID), encryption method,
network key, and WPS PIN.
Note: You must set up your computer and other client devices to work with the security
settings on the TG1652. Refer to the documentation for your client device for instructions
on setting security. On most computer systems you only need to select the network name
(SSID) device and enter the encryption key. If your computer or client device supports Wi-
Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client
device and the TG1652 simultaneously to easily set up your system security.
If you need to modify the Telephony Gateway’s default wireless security settings, or if you
want to configure any other wireless LAN settings, refer to the following instructions.
Chapter 4:Installing and Connecting your Telephony Gateway
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Accessing the Configuration Interface
Follow these steps to access the configuration interface. You should have already set up the
TG1652 as described in Installing and Connecting your Telephony Gateway (page 17).
1. If security has been properly set up on your computer to access the wireless LAN on the
TG1652, use the connection utility for your operating system to connect to the wireless
LAN using its network name (SSID), as shown on the security label.
2. If you cannot access the wireless LAN, you must first establish a wired Ethernet
connection between your computer and the TG1652.
3. In your web browser, open the page http://192.168.0.1/ to access the wireless router
setup.
The Login screen displays.
Note: The default user name is “admin”. The default password is “password”, in lower case
letters.
4. Enter the user name and password and click the Apply button to log in.
The System Basic Setup screen displays.
5. Use the online help information to set configuration parameters as required.
Note: Most configuration parameters that you may want to set can be accessed on the
System Basic Setup screen, including the security mode and setting a system password.
Setting Parental Controls
The Parental Control feature allows you to block specified keywords and web sites from
being accessed and also to specify trusted computers in the network. Trusted computers
are not affected by the parental control settings.
Finding the MAC Address of a Computer
In order to set up trusted computers you must first determine the MAC address of those
computers.
Use the operating system of your computer to find its MAC address, as follows:
Windows: from the Start menu, find and select the Control Panel. Double-click Network
Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then
double-click either “Wireless Network Connection” for a wireless connection, or “Local
Area Connection” for an Ethernet connection. Next click the Details button (Windows Vista
or Windows 7), or click the Support tab and then the Details button (Windows XP). The
“Physical Address” line shows the MAC address.
MacOS X: open System Preferences and click the Network icon. To find the Ethernet
MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab.
The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select
Chapter 4:Installing and Connecting your Telephony Gateway
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Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows
the MAC address.
Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless
interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0).
Making Your Parental Control Settings
Follow these steps to set up your Parental Controls:
1. Access and log into the wireless configuration interface as explained in Accessing the
Configuration Interface (page 26).
2. Click the Firewall tab and then click Parental Controls in the side menu to display the
Parental Controls screen.
3. Check the Enable Parental Controls checkbox and click the Apply button.
4. Configure any or all of the following parental controls:
Trusted MAC Addresses:
Enter the MAC addresses of any “trusted” computers on the network and click the Apply
button. You can add two trusted computers. Once added, these trusted computers will
not be affected by the parental control settings. For example, you may want the
computers of the father and mother to be trusted, while the childrens’ computers have
parental controls in effect.
Note: Refer to the Finding the MAC Address of a Computer (page 26) for information on
determining the MAC address of your computer.
Keyword and Web Site Filtering:
Chapter 4:Installing and Connecting your Telephony Gateway
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You can add a list of keywords and web sites that you want to block. To add a keyword
or web site to the list, click the respective Add button. To delete a keyword or web site
from the list, first click its check box and then click the Delete button.
Add Keyword Filter Dialog Box
Add Web Site Filter Dialog Box
Adding a Keyword or Web Site Filter
a. Enter the keyword in the Keyword field or web site URL address in the Web Site
field.
b. Click the checkboxes for the days you want access blocked, or click the All Week
checkbox for all week.
c. Set the start time and end time during the specified days (24-hour clock). (0:00
until 0:00 indicates all day, or just click the All Day checkbox.)
d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply
button.
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Chapter 5
Configuring Your Ethernet Connection
If your computer is equipped with a LAN card providing an Ethernet connection, you may
have to configure your computer’s TCP/IP settings. The steps that follow will guide you
through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Requirements
Make sure you have the following before attempting to configure your Ethernet
connection:
Computer with Ethernet interface
Ethernet cable (supplied)
IP address, subnet, gateway, and DNS information for installations not using DHCP
How to use this Chapter
The following list shows the procedures for modifying the TCP/IP settings on the
computer. The procedure is slightly different depending on the operating system that you
are using. Please ensure you are using the correct steps for the operating system on your
computer. Follow the links below for instructions to configure your Ethernet connection on
your operating system.
TCP/IP Configuration for Windows XP (page 29)
TCP/IP Configuration for Windows Vista (page 30)
TCP/IP Configuration for Windows 7 or Windows 8 (page 30)
TCP/IP Configuration for MacOS X (page 31)
TCP/IP Configuration for Windows XP
Follow these steps to configure the Ethernet interface on a Windows XP operating system.
TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not
installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6
you must first install and enable it on your Windows XP system. Refer to Microsoft support
materials on Windows XP for installation instructions. Once installed and enabled, follow
this same configuration example, but select TCP/IPv6 at the appropriate step.
Chapter 5:Configuring Your Ethernet Connection
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1. From the computer, select Start > Settings > Control Panel and double-click Network Connections
in the Control Panel.
The Network Connection window displays a list of LAN connections and associated
network adapters.
2. Double-click the local area connection to be used for your device’s network connection.
The Local Area Connection Status widow displays.
3. Click Properties.
4. Select TCP/IP by clicking it one time. Then click Properties.
5. Click the General tab. Then click Obtain an IP address automatically and click OK.
6. Click OK to accept the new settings, and OK again to close the Properties window.
7. You may have to restart your computer in order for your computer to obtain a new IP
address from the network.
TCP/IP Configuration for Windows Vista
Follow these steps to configure the Ethernet interface on a Windows Vista operating
system.
1. Open the Vista Control Panel.
2. Double-click Network and Sharing Center to display the Network and Sharing Center
Window.
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection.
The Network Connections window displays.
4. Double-click the Local Area Connection to open the Properties window:
Note: If Windows requests permission to continue, click Continue.
5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6
(TCP/IPv6) to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS
server address automatically, unless instructed otherwise by your cable provider.
7. Click OK to accept the new settings and close the Properties window.
TCP/IP Configuration for Windows 7 or Windows 8
Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8
operating system.
Chapter 5:Configuring Your Ethernet Connection
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1. Open the Windows Control Panel.
2. Click Network and Internet.
3. Click Network and Sharing Center.
4. Click Local Area Connection to open the Status window.
5. Click Properties to open the Properties window.
6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6)
and click Properties to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
7. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS
server address automatically, unless instructed otherwise by your cable provider.
8. Click OK to accept the new settings and close the Properties window. Then click Close to
back out of the remaining setup screens.
TCP/IP Configuration for MacOS X
Follow these steps to configure the Ethernet interface on a MacOS X operating system.
1. Open System Preferences, either by choosing System Preferences from the Apple menu or
by clicking the System Preferences icon in the dock.
2. Click the Network icon.
3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show
menu.
4. Choose the TCP/IP tab, if necessary.
If you are using TCP/IPv4, go to step 5.
If your cable provider requires TCP/IPv6, go to step 8.
5. Choose Using DHCP from the Configure IPv4 menu.
6. If necessary, click the Renew DHCP Lease button.
7. Close the System Properties application.
TCP/IPv4 configuration is completed.
8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.
9. Choose Automatically from the Configure IPv6 drop-down menu and click OK.
10. Close the System Properties application.
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Chapter 6
Using the Telephony Gateway
This chapter describes the controls and features available on the Telephony Gateway, and
covers basic troubleshooting procedures.
Setting up Your Computer to Use the Telephony Gateway (page 32)
Indicator Lights for the TG1652
Using the Reset Button
Setting up Your Computer to Use the Telephony Gateway
Follow the instructions in the information packet supplied by your cable company. Contact
your cable company if you need help setting up your computer.
Chapter 6:Using the Telephony Gateway
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Indicator Lights for the TG1652
The Telephony Gateway has LED indicator lights to assist in troubleshooting.
1. Power
2. US/DS
3. Online
4. 2.4 GHz Wi-Fi
5. 5 GHz Wi-Fi
6. Tel 1
7. Tel 2
8. WPS Button/LED
9. USB
Wiring Problems
If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this
indicates a problem with the telephone wiring — the red and green wires may be shorted
(touching), or there may be undesired voltage on the lines. If this pattern persists for more
than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a
wiring technician for assistance.
Patterns: Normal Operation (LAN and Telephone)
The following table shows light patterns for the Ethernet and wireless LANs and the
telephones during normal operation.
Chapter 6:Using the Telephony Gateway
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Mode Ethernet
(LEDs on rear panel
connector)
2.4G Wi-Fi / 5G
Wi-Fi
Tel 1 / Tel 2
AC Power Green LED On = Computer with
1Gbps port connected
Amber LED On = Computer with
100 Mbps/10Mbps port connected
Amber/Green LED Flash =
Computer activity
Both LEDs Off = Computer not
connected
On = Wi-Fi enabled
Flash = Computer
activity
Off = Wi-Fi disabled
On = On-hook
Flash = Off-hook
Off = disabled
No AC Power Off Off On = On-hook
Flash = Off-hook
Off = disabled
Firmware
Upgrade
(normal operation) (normal operation) (normal operation)
Patterns: Normal Operation (WAN)
The following table shows light patterns during normal operation.
Mode Power US/DS Online
AC Power Good On Yellow1= Connected to the
-Internet (high speed)
Green1= Connected to the
Internet (ultra-high speed)
Flash = Not connected to the
Internet
On = Internet
available
Off = Internet not
available
No AC Power Off Off Off
Firmware
Upgrade
On Flash On
Chapter 6:Using the Telephony Gateway
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Note 1: Your cable company may configure the Telephony Gateway to always display the
US/DS indicator in green regardless of the connection speed or swap the meaning (speed
indication) of yellow and green.
Patterns: Startup Sequence
The following tables show the Telephony Gateway light patterns during each phase of the
startup sequence. There are two phases of startup; the telephony phase and the cable
modem phase. Both are outlined below.
Telephony Startup Sequence
Power,
US/DS,
Online
Telephone 1 Telephone 2 Description
Off Off Off No power to modem
Flash Flash Flash Power-on Self Test
See Cable Modem Startup Sequence (page 35)
On Flash Off Retrieving telephone network
information
On Off Flash Retrieving telephone line information
On Flash Flash Activating telephone service
Normal Operation
Note: The US/DS indicator flashes yellow during startup, and turns green if the
Telephony Gateway establishes an ultra-high speed connection. For some cable companies
these colors may be reversed.
Cable Modem Startup Sequence
US/DS Online Description
Slow Flash
(1/second)
Off Downstream acquisition in progress
On
(until
Upstream
Off Downstream acquisition completed
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US/DS Online Description
acquisition
starts)
Fast Flash
(3/second)
Off Upstream acquisition in progress
On
Slow Flash
(during
acquisition)
On (when
modem IP
address
obtained)
Upstream acquisition completed, ready for
service
Using the Reset Button
Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and
perform initialization as if you power cycled the unit. You may need to reset the Telephony
Gateway if you are having problems connecting to the Internet. Using this button will be
rare.
Use a pointed non-metallic object to press this button. The Reset button is recessed to
prevent accidental resets.
Chapter 6:Using the Telephony Gateway
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1. Reset button
2. Telephone 1
3. Telephone 2
4. Ethernet (1 - 4)
5. Cable
6. Power
Resetting the Router to Factory Defaults
To reset the router to factory defaults, press and hold the Reset button on the back of the
Telephony Gateway for more than fifteen seconds. This restores the wireless setup
configuration and router configuration parameters to the factory defaults. You may need to
do this if a misconfiguration has locked out all access.
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Chapter 7
Troubleshooting
The Telephony Gateway is plugged in, but the Power light
is Off
Check all power connections. Is the power cord plugged in firmly at both ends?
If you plugged the power cord into a power strip, make sure the strip is switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
It may take over 30 minutes to establish a connection the first time you power up your
Telephony Gateway, especially when many people are online. Always leave your Telephony
Gateway plugged into AC power and connected to the cable system.
Check the front panel lights:
The Power and Online lights should be on.
If the Power light blinks for more than 30 minutes, call your cable company for
assistance.
Check your cable connections. Connectors should be tight. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you
may have to replace the cable). If you have one or more splitters between the Telephony
Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway
directly to the outlet.
Proceed to the Ethernet or wireless solutions if necessary.
I'm not getting on the Internet (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection
to a computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the Telephony Gateway.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see Resetting the Router to Factory Defaults (page 37).
Chapter 7:Troubleshooting
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I'm not getting on the Internet (Wireless)
Check the indicator lights, see Using the Telephony Gateway (page 32) — the Wi-Fi light
should be on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast
SSID” you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “disabled”. Enable one of the other security modes as soon
as you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see Resetting the Router to Factory Defaults (page 37).
My wireless Internet connection stops working sometimes
This is usually caused by interference. Two common sources are 2.4GHz “remote”
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode.
I can get on the Internet, but everything is slow
If the Web site you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.
I don't have a dial tone when I pick up the phone - why?
In order for telephone service to be functional on the Telephony Gateway, telephone
service must have been purchased from the service provider and configured on your
Telephony Gateway. The following steps should help in identifying the source of the
problem.
1. Is the Power LED lit?
If not, check to make sure the Telephony Gateway is plugged in and the outlet has
power. Use only the external AC power adapter (if provided) and power cord
included with the equipment.
If the LED is lit, go to the next step.
2. Is the Online LED lit?
If not, check the coax connection at the Telephony Gateway and the wall. Ensure
they are connected and tight. If they are and you do not have dial tone, contact your
service provider.
If the Online LED is lit, go to the next step.
3. Is the Telephone (Tel 1 or Tel 2) LED lit?
Chapter 7:Troubleshooting
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If not, phone service has not been set up on that line. Contact your service provider.
If it is blinking, there is a phone off hook somewhere in the house. Find that phone
and hang it up.
If it is lit, go to the next step.
4. Is the phone plugged directly into the Telephony Gateway?
Make sure the phone is plugged into the port on the back of the Telephony Gateway
labeled “Tel 1” for line 1, and “Tel 2” for line 2.
If so, try a different phone. Make sure the new phone is a working phone.
If a known good phone is used and you still don’t have dial tone, try a different
phone cable. If a new phone and cable do not restore dial tone, call your service
provider.
5. Is the Telephony Gateway plugged into a wall outlet?
If so, unplug the phone connector at the back of the Telephony Gateway and plug in
a known working phone. If you now have dial tone, the problem is with the house
wiring. Contact your cable company or a qualified wiring technician to correct the
house wiring. If you still do not have dial tone, contact your service provider.
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Glossary
A
Amp-Hour
A measure of battery capacity. For
example, a 1.0Ah battery can nominally
supply one Ampere of current for one
hour.
C
Category 5e (Cat5e)
A high-quality type of cable, used for
gigabit Ethernet (1000BaseT)
connections. When purchasing Ethernet
cables, always look for Category 5e cable.
Coaxial cable (coax)
A thin wire, used to connect your
television and Telephony Gateway to the
cable TV system. You can buy coax from
any electronics retailer and many
discount stores.
CPE
Customer Premise Equipment. This is the
equipment that is plugged in to the
Telephony Gateway; typically a computer
or hub.
Cross-over
An Ethernet cable used to connect two
hubs (or a hub and a cable modem)
together. Also, some Ethernet hubs may
have built-in cross-over on one or more
ports (which eliminates the need for a
cross-over cable).
D
DHCP
Dynamic Host Configuration Protocol.
An IP protocol used to provide an IP
address and location of services (such as
DNS and TFTP) needed by a device
connecting to the network. DHCP allows
the cable company to configure your
computer’s networking software for you.
DNS
Domain Name Service (Server). An IP
service that associates a domain name
(such as www.example.com) with an IP
address.
DOCSIS
Data Over Cable System Interface
Specification. The interoperability
standards used for data communications
equipment on an HFC network.
Downstream
In an HFC network, the direction from
the head-end to the subscriber. Some
older cable documentation may refer to
this as the forward path.
E
EMTA
Embedded Multimedia Terminal
Adapter. An MTA device that is
integrated with a cable modem.
Ethernet
A standard method of connecting two or
more computers into a Local Area
Network (LAN).
EuroDOCSIS
The European version of DOCSIS.
Event
An informational message used for
monitoring network status.
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F
F-connector
The type of connector used on coax cable.
There are two common types of F-
connector, slip-on and screw-on. Use
coax with screw-on connectors for
connecting your Telephony Gateway.
Firewall
A hardware or software device that
prevents unauthorized access to a private
network from the Internet. The TG1652
provides a built-in firewall.
G
Gateway
The device, usually a router, that
connects devices on a given IP subnet to
other IP subnets.
H
Headend
The “central office” in an HFC network.
The headend houses both video and data
equipment. In larger cable networks, a
“master” headend often feeds several
“remote” headends to provide distributed
services.
HTTP
HyperText Transfer Protocol.
Hub
A box with several Ethernet connectors.
Ethernet hubs provide a common point of
contact for all connected devices.
I
IP address
A number assigned to your computer by
your cable company, used to identify your
computer to other systems on the
Internet.
ISDN
Integrated Services Digital Network. A
digital telephony standard that provides
communication speeds about twice as
fast as standard dialup.
L
LAN
Local Area Network. A network that
allows computers in a single location
(such as a building) to communicate with
one another.
LED
Light Emitting Diode. A semi-conductor
diode that emits light when current is
passed through it.
M
MAC address
A number that uniquely identifies any
device connected to a network. Your
cable company uses your Telephony
Gateway’s MAC address to authorize
access to the Internet. The MAC address
is printed on a label on the bottom of
your Telephony Gateway.
P
Protocol
A set of rules and formats that
determines the communication behavior
of network entities at a given layer.
Proxy
A device or program that stands in
between a server (for example, a web site)
and a client (your browser), providing a
way to relieve some of the burden from
the server. For example, your cable
company may have a web proxy that
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keeps copies of popular web pages; the
proxy can send you those pages instead of
fetching them directly from the web site,
resulting in faster page loading and less
network congestion.
R
RF
Abbreviation for Radio Frequency. Some
literature refers to coax as “RF cable” and
the connectors as “RF connectors.”
RJ-11
A standard 2-conductor modular
connector, commonly used in North
America for connecting telephones.
RJ-45
A standard 8-conductor modular
connector, commonly used on Ethernet
cable. An RJ-45 connector looks like a
wide RJ-11 (telephone) connector.
S
Splitter
A small box with three cable connectors:
one input and two outputs. You may need
a splitter if you have a TV already
connected to the cable outlet that you
want to use for your Telephony Gateway.
You can buy a splitter from any
electronics retailer and most discount
stores.
SSID
Service Set IDentifier. A string of text (up
to 32 characters long) that uniquely
identifies a wireless LAN.
Switched outlet
A power outlet that may be turned on and
off using a wall switch. Usually intended
for lamps. Avoid plugging your computer
or Telephony Gateway into a switched
outlet to avoid disruptions.
T
TCP/IP
Transmission Control Protocol/Internet
Protocol. The protocols used to facilitate
communications across one or more
connected networks.
TDMA
Time Division Multiple Access. A method
used by DOCSIS-compliant cable
modems for sending upstream data with
minimal interference.
U
Upstream
The path from a subscriber device to the
headend. Some older cable
documentation may refer to this as the
return path or reverse path.
W
WEP
Wired Equivalent Privacy. A common
standard for encrypting data sent over a
wireless LAN.
WPA
Wi-fi Protected Access. A standard for
encrypting data sent over a wireless LAN.
WPA offers improved security over WEP.
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