ARRIS TG1652 Touchstone Wireless Telephony Gateway User Manual TG1652 Telephony Gateway User s Guide

ARRIS Group, Inc. Touchstone Wireless Telephony Gateway TG1652 Telephony Gateway User s Guide

TG1652A Users Guide

Touchstone TG1652 TelephonyGatewayUser GuideRelease 16 STANDARD 1.2 August 2015
Touchstone TG1652 Telephony Gateway User GuideRelease 16 STANDARD 1.2ARRIS Copyrights and Trademarks©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may bereproduced in any form or by any means or used to make any derivative work (such astranslation, transformation, or adaptation) without written permission from ARRISEnterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and tomake changes in content from time to time without obligation on the part of ARRIS toprovide notification of such revision or change.ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Othertrademarks and trade names may be used in this document to refer to either the entitiesclaiming the marks and the names of their products. ARRIS disclaims proprietaryinterest in the marks and names of others.ARRIS provides this guide without warranty of any kind, implied or expressed, including,but not limited to, the implied warranties of merchantability and fitness for a particularpurpose. ARRIS may make improvements or changes in the product(s) described in thismanual at any time.The capabilities, system requirements and/or compatibility with third-party productsdescribed herein are subject to change without notice.Patent NoticeProtected under one or more of the following U.S. patents: http://www.arris.com/legalOther patents pending.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 3Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Table of ContentsChapter 1. Overview.............................................................................. 5Introduction.................................................................................................5Chapter 2. Getting Support...................................................................... 6Chapter 3. Safety Requirements ............................................................... 7FCC Part 15 .................................................................................................8RF Exposure ...........................................................................................9Industry Canada Compliance.............................................................................9For Mexico...................................................................................................9Chapter 4. Getting Started .....................................................................10About Your New Touchstone TG1652 Telephony Gateway ....................................... 10What's in the Box......................................................................................... 10Items You Need........................................................................................... 11Getting Service ........................................................................................... 12System Requirements ................................................................................... 12Recommended Hardware ......................................................................... 13Windows ............................................................................................. 13MacOS ................................................................................................ 13Linux/other Unix ................................................................................... 13About this Manual........................................................................................ 14What about Security..................................................................................... 14Ethernet or Wireless?.................................................................................... 15Chapter 5. Installing and Connecting your Telephony Gateway ........................ 17Front Panel................................................................................................ 18Rear Panel................................................................................................. 19Selecting an Installation Location..................................................................... 19Factors Affecting Wireless Range ............................................................... 20Mounting the Telephony Gateway .................................................................... 21Tools and Materials ................................................................................ 21Location ............................................................................................. 21Wall Mounting Instructions ....................................................................... 21Desktop Mounting Instructions................................................................... 23Connecting the Telephony Gateway.................................................................. 24Configuring Your Wireless Connection ............................................................... 25Accessing the Configuration Interface ......................................................... 26Setting Parental Controls ............................................................................... 26Finding the MAC Address of a Computer....................................................... 26
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 4Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Making Your Parental Control Settings ......................................................... 27Chapter 6. Configuring Your Ethernet Connection ........................................29Requirements ............................................................................................. 29How to use this Chapter ................................................................................ 29TCP/IP Configuration for Windows XP................................................................ 29TCP/IP Configuration for Windows Vista............................................................. 30TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 30TCP/IP Configuration for MacOS X .................................................................... 31Chapter 7. Using the Telephony Gateway ................................................... 32Setting up Your Computer to Use the Telephony Gateway....................................... 32Indicator Lights for the TG1652 ....................................................................... 33Wiring Problems .................................................................................... 33Patterns: Normal Operation (LAN and Telephone)........................................... 33Patterns: Normal Operation (WAN) ............................................................. 34Patterns: Startup Sequence ...................................................................... 35Using the Reset Button............................................................................ 36Resetting the Router to Factory Defaults ..................................................... 37Chapter 8. Troubleshooting .................................................................... 38The Telephony Gateway is plugged in, but the Power light is Off .............................. 38I'm not getting on the Internet (all connections) .................................................. 38I'm not getting on the Internet (Ethernet) .......................................................... 38I'm not getting on the Internet (Wireless) ........................................................... 39My wireless Internet connection stops working sometimes ...................................... 39I can get on the Internet, but everything is slow .................................................. 39I don't have a dial tone when I pick up the phone - why? ........................................ 39Chapter 9. Glossary ..............................................................................41
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 5Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 1OverviewIntroductionGet ready to experience the Internet’s express lane! Whether you’re checking out streamingmedia, downloading new software, checking your email, or talking with friends on thephone, the Touchstone TG1652 Telephony Gateway brings it all to you faster and morereliably. All while providing toll quality Voice over IP telephone service and both wired andwireless connectivity.The Touchstone TG1652 Telephony Gateway provides four Ethernet connections for use asthe hub of your home/office Local Area Network (LAN). The TG1652 also provides802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition,the TG1652 provides for up to two separate lines of telephone service.
Chapter 1:Getting SupportRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 6Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Installation is simple and your cable company will provide assistance to you for any specialrequirements.Getting SupportIf you need assistance with your ARRIS product please contact your cable company.For additional technical information and product User Guides please visit the ARRISSupport website at www.arris.com/consumer (http://www.arris.com/consumer).
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 7Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 2Safety RequirementsThe ARRIS Telephony Gateway complies with the applicable requirements forperformance, construction, labeling, and information when used as outlined below:CAUTIONPotential equipment damagePotential loss of serviceConnecting the Telephony Gateway to existing telephone wiring should only be performedby a professional installer. Physical connections to the previous telephone provider mustbe removed and the wiring must be checked; there must not be any voltages. Cancelationof telephone service is not adequate. Failure to do so may result in loss of service and/orpermanent damage to the Telephony Gateway.CAUTIONRisk of shockMains voltages inside this unit. No user serviceable parts inside. Refer service to qualifiedpersonnel only!The Telephony Gateway is designed to be connected directly to a telephone.Connecting the Telephony Gateway to the home’s existing telephone wiring should onlybe performed by a professional installer.Do not use product near water (i.e. wet basement, bathtub, sink or near a swimmingpool, etc.), to avoid risk of electrocution.Do not use the telephone to report a gas leak in the vicinity of the leak.The product shall be cleaned using only a damp, lint-free, cloth. No solvents orcleaning agents shall be used.Do not use spray cleaners or aerosols on the gateway.Avoid using and/or connecting the equipment during an electrical storm, to avoid riskof electrocution.Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heatregisters, space heaters, fireplaces, etc.).Use only the external AC power adapter (if provided) and power cord included with theequipment.Equipment should be installed near the power outlet and should be easily accessible.
Chapter 2:Safety RequirementsRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 8Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.The shield of the coaxial cable must be connected to earth (grounded) at the entranceto the building in accordance with applicable national electrical installation codes. Inthe U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In theEuropean Union and in certain other countries, CATV installation equipotentialbonding requirements are specified in IEC 60728-11, Cable networks for televisionsignals, sound signals and interactive services, Part 11: Safety. This equipment isintended to be installed in accordance with the requirements of IEC 60728-11 for safeoperation.If the equipment is to be installed in an area serviced by an IT power line network, as isfound in many areas of Norway, special attention should be given that the installationis in accordance with IEC 60728-11, in particular Annex B and Figure B.4.In areas of high surge events or poor grounding situations and areas prone to lightningstrikes, additional surge protection may be required (i.e. PF11VNT3 from AmericanPower Conversion) on the AC, RF, Ethernet and Phone lines.When the Telephony Gateway is connected to a local computer through Ethernetcables, the computer must be properly grounded to the building/residence AC groundnetwork. All plug-in cards within the computer must be properly installed andgrounded to the computer frame per the manufacturer’s specifications.Ensure proper ventilation. Position the Telephony Gateway so that air flows freelyaround it and the ventilation holes on the unit are not blocked.Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/orwhich may be damaged by the heat generated by the modem, its power supply, or otheraccessories.FCC Part 15This equipment has been tested and found to comply with the requirements for a Class Bdigital device under Part 15 of the Federal Communications Commission (FCC) rules.These requirements are intended to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses and can radiateradio frequency energy and, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications. However, there is no guaranteethat interference will not occur in a particular installation. If this equipment does causeharmful interference to radio or television reception, which can be determined by turningthe equipment off and on, the user is encouraged to try to correct the interference by oneor more of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected.Consult the dealer or an experienced radio/TV technician for help.
Chapter 2:Safety RequirementsRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 9Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.WARNINGChanges or modifications to this equipment not expressly approved by the partyresponsible for compliance could void the user’s authority to operate the equipment.RF ExposureThis equipment complies with FCC radiation exposure limits set forth for an uncontrolledenvironment. This equipment should be installed and operated with minimum distance of7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Industry Canada ComplianceUnder Industry Canada regulations, this radio transmitter may only operate using anantenna of a type and maximum (or lesser) gain approved for the transmitter by IndustryCanada. To reduce potential radio interference to other users, the antenna type and its gainshould be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not morethan that necessary for successful communication.This device complies with Industry Canada license-exempt RSS standard(s). Operation issubject to the following two conditions: (1) this device may not cause interference, and (2)this device must accept any interference, including interference that may cause undesiredoperation of the device.For MexicoThe operation of this equipment is subject to the following two conditions: (1) Thisequipment or device cannot cause harmful interference and (2) this equipment or devicemust accept any interference, including interference that may cause some unwantedoperation of the equipment.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 10Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 3Getting StartedAbout Your New Touchstone TG1652 Telephony GatewayThe Touchstone TG1652 Telephony Gateway is DOCSIS compliant with the followingfeatures:Speed: much faster than dialup or ISDN service; up to sixteen times faster thanDOCSIS 2.0 cable modems.Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both canbe used simultaneouslyFlexibility: provides two independent lines of telephone service as well as high speeddataCompatibility:Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0or 1.1; supports tiered data services (if offered by your cable -company)Telephony services: PacketCable™1.5 or 1.0 compliantThe TG1652 provides:Wireless 802.11a/b/g/n/ac connectivityFour Ethernet ports for connections to non-wireless devicesUp to two lines of telephone serviceDOCSIS 3.0 compliantOne USB host port (future support for external USB devices)What's in the BoxMake sure you have the following items before proceeding. Call your cable company forassistance if anything is missing.Telephony GatewayPower CordWireless Connection Configuration GuideEthernet CableEnd User License Agreement
Chapter 3:Getting StartedRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 11Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Items You NeedIf you are installing the Telephony Gateway yourself, make sure you have the followingitems on hand before continuing:Telephony Gateway package: see What’s in the Box? for a list of items in thepackage.Coaxial cable (coax): This is a round cable with a connector on each end. It is thesame kind of wire used to connect to your television for cable TV. You can buy coaxfrom any electronics retailer and many discount stores; make sure it has connectors onboth ends. There are two types of connectors, slip-on and screw-on; the screw-onconnectors are best for use with your Telephony Gateway. The coax should be longenough to reach from your Telephony Gateway to the nearest cable outlet.Phone Cable: This is a standard phone cable with standard phone connectors (RJ11type) on both ends. You can buy phone cables from any electronics retailer and manydiscount stores.Splitter (optional): provides an extra cable connection by splitting a single outletinto two. You may need a splitter if you have a TV already connected to the cable outletthat you want to use. You can buy a splitter from any electronics retailer and mostdiscount stores; you may also need a short piece of coax cable (with connectors); use itto connect the splitter to the cable outlet and then connect the Telephony Gateway andTV to the splitter.
Chapter 3:Getting StartedRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 12Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Usingseveral splitters in a line may deteriorate the quality of your television, telephone, and/orinternet connection.Wall-mounting Bracket (optional): if you want to wall-mount your TelephonyGateway, you need to obtain two drywall anchors or wood screws and order a wall-mounting bracket from your cable company.Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this informationcarefully and contact your cable company if you have any questions.Getting ServiceBefore trying to use your new Telephony Gateway, contact your local cable company toestablish an Internet account and telephone service. When you call, have the followinginformation ready:the Telephony Gateway serial number and cable MAC addresses of the unit (printed ona sticker on the bottom of the Telephony Gateway)the model number of the Telephony GatewayIf the Telephony Gateway was provided by your cable company, they already have therequired information.In addition, you should ask your cable company the following questions:Do you have any special system requirements or files that I need to download after Iam connected?When can I start using my Telephony Gateway?Do I need a user ID or password to access the Internet or my e-mail?Will my phone number(s) change?What new calling features will I have and how do I use them?System RequirementsThe Touchstone Telephony Gateway operates with most computers. The followingdescribes requirements for each operating system; see the documentation for your systemfor details on enabling and configuring networking.To use the Telephony Gateway, you need DOCSIS high-speed Internet service from yourcable company. Telephone service requires that the cable company has PacketCablesupport.
Chapter 3:Getting StartedRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 13Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Recommended HardwareThe following hardware configuration is recommended. Computers not meeting thisconfiguration can still work with the TG1652, but may not be able to make maximum useof TG1652 throughput.CPU: P4, 3GHz or fasterRAM: 1GB or greaterHard drive: 7200 RPM or fasterEthernet: Gig-E (1000BaseT)WindowsWindows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet orwireless LAN connection must be available.MacOSSystem 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supportedEthernet or wireless LAN connection must be available.Linux/other UnixHardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supportedEthernet or wireless LAN connection must be available.
Chapter 3:Getting StartedRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 14Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.About this ManualThis manual covers the Touchstone TG1652 Telephony Gateway. The model number is onthe label affixed to the Telephony Gateway.1. Model Number2. Security LabelWhat about SecurityHaving a high-speed, always-on connection to the Internet requires a certain amount ofresponsibility to other Internet users—including the need to maintain a reasonably securesystem. While no system is 100% secure, you can use the following tips to enhance yoursystem’s security:Keep the operating system of your computer updated with the latest security patches.Run the system update utility at least weekly.Keep your email program updated with the latest security patches. In addition, avoidopening email containing attachments, or opening files sent through chat rooms,whenever possible.Install a virus checker and keep it updated.Avoid providing web or file-sharing services over your Telephony Gateway. Besidescertain vulnerability problems, most cable companies prohibit running servers onconsumer-level accounts and may suspend your account for violating your terms ofservice.
Chapter 3:Getting StartedRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 15Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Use the cable company’s mail servers for sending email.Avoid using proxy software unless you are certain that it is not open for abuse by otherInternet users (some are shipped open by default). Criminals can take advantage ofopen proxies to hide their identity when breaking into other computers or sendingspam. If you have an open proxy, your cable company may suspend your account toprotect the rest of the network.The TG1652 ships with wireless LAN security set by default (for the same reasons thatyou should run only secured proxies). See the security label on your product for thefactory security settings. If you need to modify the default wireless security settings, seeConfiguring Your Wireless Connection.Ethernet or Wireless?There are two ways to connect your computer (or other equipment) to the TelephonyGateway. The following will help you decide which is best for you:EthernetEthernet is a standard method of connecting two or more computers into a Local AreaNetwork (LAN). You can use the Ethernet connection if your computer has built-inEthernet hardware.Note: To connect more than four computers to the TG1652 through the Ethernet ports,you need an Ethernet hub (available at computer retailers).The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (theconnectors look like wide telephone connectors); you can purchase more cables ifnecessary at a computer retailer. If you are connecting the Telephony Gateway directly to acomputer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e)straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regularCAT5 cable.WirelessWireless access lets you connect additional (wireless-capable) devices to TelephonyGateway. The 802.11 wireless LAN standard allows one or more computers to access theTG1652 using a wireless (radio) signal. These connections are in addition to theconnections supported via Ethernet.
Chapter 3:Getting StartedRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 16Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Note: You can use the wireless connection if your computer has a built-in or aftermarketplug-in wireless adapter. To learn more about which wireless hardware works best withyour computer, see your computer dealer.BothIf you have two or more computers, you can use Ethernet for up to four devices andwireless for the others. To connect five or more computers to the Ethernet ports, you willneed an Ethernet hub (available at computer retailers.)
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 17Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 4Installing and Connecting your TelephonyGatewayBefore you start, make sure that:You have contacted your cable company and verified that they provide data andtelephone service using standard DOCSIS technology.You have all the Items You Need (page 11).Cable, phone, and power outlets are available near the computer. If a cable outlet is notconveniently located, your cable company can install a new one.If you have ordered service, your cable company should configure the Telephony Gatewayautomatically. You need only follow the instructions in this section to install and connectthe Telephony Gateway.CAUTIONRisk of equipment damageOnly qualified installation technicians should connect the Telephony Gateway to housewiring. Incumbent telephone service must be physically disconnected at the outsideinterface box before making any connections.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 18Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Front PanelThe front of the Telephony Gateway has the following indicators.1. Power: indicates whether AC power is available to the unit.2. US/DS: indicates upstream/downstream connectivity.3. Online: indicates internet data transmission status.4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.5. 5 GHz: indicates the status of the 5 GHz wireless LAN.6. Tel 1: indicates the status of telephone line 1.7. Tel 2: indicates the status of telephone line 2.8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device.LED indicates Wireless Protected Setup (WPS) is active.9. USB: USB host connector - future support for external USB devices.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 19Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Rear PanelThe rear of the Telephony Gateway has the following connectors and controls.1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use apointed non-metallic object to press this button.2. Telephone 1: connector for the first phone line.3. Telephone 2: connector for the second phone line.4. Ethernet (1 - 4): connectors for use with a computer LAN port.5. Cable: connector for the coaxial cable.6. Power: connector for the power cord.Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install yourTelephony Gateway:Is an AC outlet available nearby? For best results, the outlet should not be switched andshould be close enough to the Telephony Gateway that extension cords are notrequired.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 20Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Is a cable jack available? For best performance, keep the number of splitters betweenthe jack and cable drop to a minimum. Each splitter attenuates (reduces) the signalavailable to the Telephony Gateway. A large number of splitters can slow down theInternet connection and even affect your telephone service.Can you easily run cables between the Telephony Gateway’s location and the phones?If you are connecting devices to the Ethernet ports, can you easily run cables betweenthe Telephony Gateway’s location and those devices?If you want to mount the Telephony Gateway on a wall, does the location provide asolid surface for secure attachment? For best results when mounting the TelephonyGateway on drywall, position the Telephony Gateway so at least one of the screws arefastened to a stud. This may prevent the Telephony Gateway from pulling out of thewall in the future.If you want to install the Telephony Gateway on a desktop, is there enough space oneither side to keep the vents clear? Blocking the vents may cause overheating.How close are your wireless devices? The Telephony Gateway wireless connectionrange is typically 100–200 feet (30m–65m). A number of factors can affect connectionrange, as described below.Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Increases range Raising the unit above the devices (for example, installing theTelephony Gateway in the upper floor of a multi-story dwelling)Adding a wireless extender to the networkDecreases range Lowering the unit below the devices (for example, installing theTelephony Gateway in a basement)Metal or concrete walls between the Telephony Gateway and otherdevicesLarge metal appliances, aquariums, or metal cabinets between theTelephony Gateway and other devicesInterference and RF noise (2.4 GHz wireless phones, microwaveovens, or other wireless networks)Note: Note that decreasing the range of your wireless network may be beneficial, as longas the decreased range is sufficient for your needs. By limiting your network’s range, youreduce interference with other networks and make it harder for unwanted users to find andconnect to your network.Note: Setting the transmit power level to High increases the range. Setting it to Mediumor Low decreases the range proportionately.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 21Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Mounting the Telephony GatewayYou can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Gateway with the indicators facingupward (vertical) or to the side (horizontal).Tools and MaterialsFor wall-mounted installations, make sure you have the following tools and materialsbefore proceeding:for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included), two #6 x1.5” (38.1 mm) self-tapping panhead screws (not included), and a drill with 1/4” (6mm)bit (not included)for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping panhead woodscrews (not included)screwdriver (flat-blade or Phillips, depending on what kind of screws you use)wall-mounting bracket (order from your cable company)LocationAlways position the Telephony Gateway):within reach of an AC outlet. The power cord must reach the outlet without stretchingand without adding extension cords.near a cable outlet (to avoid long cable runs).Wall Mounting InstructionsNote: When mounting the Telephony Gateway on drywall, try to position the TelephonyGateway so at least one of the screws is fastened to a stud. This may prevent the TelephonyGateway from pulling out of the wall in the future. To prevent overheating of theTelephony Gateway, do not block the ventilation holes on the sides of the unit.1. Position the mounting bracket on the surface where you intend to mount theTelephony Gateway and mark the two holes with a pencil.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 22Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.2. Drill holes for the mounting screws through the marked locations.3. If using drywall anchors, set them into the wall. Then, drive the screws into the wallleaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not usinganchors, just drive the screws.4. Slip both mounting slots in the back of the mounting bracket over the screws, thenslide the bracket down until the narrow end of the keyhole slot contacts the screw shaft.5. Hang the Telephony Gateway on the wall by inserting the six tabs on the mountingbracket into the six slots in the back of the Telephony Gateway and sliding theTelephony Gateway down until it drops in place on the bracket.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 23Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.6. Proceed to Connecting the Telephony Gateway.Desktop Mounting Instructions1. Position the Telephony Gateway so that:it stands vertically on its base (Do not lay it flat on its side.)air flows freely around itthe back faces the nearest wallit will not fall to the floor if bumped or movedthe ventilation holes on the sides of the unit are not blocked2. Proceed to Connecting the Telephony Gateway.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 24Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Connecting the Telephony GatewayWARNINGRisk of injury or equipment damageConnecting the Telephony Gateway to the home’s existing telephone wiring should only beperformed by a professional installer. Physical connections to the previous telephoneprovider must be removed and the wiring must be checked; there must not be any voltage.Cancelation of telephone service is not adequate. Failure to do so may result in loss ofservice and/or permanent damage to the Telephony Gateway.1. Connect one end of the coax cable to the cable outlet or splitter, and the other end tothe Telephony Gateway’s Cable connector (5). Tighten the connections by hand, thentighten an additional 1/8 turn with a wrench.Note: For best performance, use high-quality coax cable and minimize or eliminate splittersbetween the cable jack and the Telephony Gateway.2. Insert the plug from the power cord into the Power connector on the back of theTelephony Gateway (6) and insert the power cord into a convenient AC outlet.The Power light on the front of the Telephony Gateway lights up, then flashes once(refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting(page 38) if the Power light does not turn on.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 25Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.3. Connect one end of the Ethernet cable to any Ethernet port on the back of theTelephony Gateway, (4) and the other end to the Ethernet port on a computer, hub, orbroadband router.Note: If you are connecting to a computer, use the Ethernet cable included in the TelephonyGateway package.4. Connect one end of the telephone cable to the telephone port on the back of theTelephony Gateway (2or 3). Connect the other end to the telephone.Configuring Your Wireless ConnectionThe TG1652 ships with wireless LAN security set by default. See the security label on yourproduct for the factory security settings: network name (SSID), encryption method,network key, and WPS PIN.Note: You must set up your computer and other client devices to work with the securitysettings on the TG1652. Refer to the documentation for your client device for instructionson setting security. On most computer systems you only need to select the network name(SSID) device and enter the encryption key. If your computer or client device supports Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or clientdevice and the TG1652 simultaneously to easily set up your system security.If you need to modify the Telephony Gateway’s default wireless security settings, or if youwant to configure any other wireless LAN settings, refer to the following instructions.
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 26Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Accessing the Configuration InterfaceFollow these steps to access the configuration interface. You should have already set up theTG1652 as described in Installing and Connecting your Telephony Gateway (page 17).1. If security has been properly set up on your computer to access the wireless LAN on theTG1652, use the connection utility for your operating system to connect to the wirelessLAN using its network name (SSID), as shown on the security label.2. If you cannot access the wireless LAN, you must first establish a wired Ethernetconnection between your computer and the TG1652.3. In your web browser, open the page http://192.168.0.1/ to access the wireless routersetup.The Login screen displays.Note: The default user name is “admin”. The default password is “password”, in lower caseletters.4. Enter the user name and password and click the Apply button to log in.The System Basic Setup screen displays.5. Use the online help information to set configuration parameters as required.Note: Most configuration parameters that you may want to set can be accessed on theSystem Basic Setup screen, including the security mode and setting a system password.Setting Parental ControlsThe Parental Control feature allows you to block specified keywords and web sites frombeing accessed and also to specify trusted computers in the network. Trusted computersare not affected by the parental control settings.Finding the MAC Address of a ComputerIn order to set up trusted computers you must first determine the MAC address of thosecomputers.Use the operating system of your computer to find its MAC address, as follows:Windows: from the Start menu, find and select the Control Panel. Double-click NetworkConnections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Thendouble-click either “Wireless Network Connection” for a wireless connection, or “LocalArea Connection” for an Ethernet connection. Next click the Details button (Windows Vistaor Windows 7), or click the Support tab and then the Details button (Windows XP). The“Physical Address” line shows the MAC address.MacOS X: open System Preferences and click the Network icon. To find the EthernetMAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab.The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 27Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field showsthe MAC address.Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wirelessinterface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0).Making Your Parental Control SettingsFollow these steps to set up your Parental Controls:1. Access and log into the wireless configuration interface as explained in Accessing theConfiguration Interface (page 26).2. Click the Firewall tab and then click Parental Controls in the side menu to display theParental Controls screen.3. Check the Enable Parental Controls checkbox and click the Apply button.4. Configure any or all of the following parental controls:Trusted MAC Addresses:Enter the MAC addresses of any “trusted” computers on the network and click the Applybutton. You can add two trusted computers. Once added, these trusted computers willnot be affected by the parental control settings. For example, you may want thecomputers of the father and mother to be trusted, while the childrens’ computers haveparental controls in effect.Note: Refer to the Finding the MAC Address of a Computer (page 26) for information ondetermining the MAC address of your computer.Keyword and Web Site Filtering:
Chapter 4:Installing and Connecting your Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 28Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.You can add a list of keywords and web sites that you want to block. To add a keywordor web site to the list, click the respective Add button. To delete a keyword or web sitefrom the list, first click its check box and then click the Delete button.Add Keyword Filter Dialog BoxAdd Web Site Filter Dialog BoxAdding a Keyword or Web Site Filtera. Enter the keyword in the Keyword field or web site URL address in the Web Sitefield.b. Click the checkboxes for the days you want access blocked, or click the All Weekcheckbox for all week.c. Set the start time and end time during the specified days (24-hour clock). (0:00until 0:00 indicates all day, or just click the All Day checkbox.)d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Applybutton.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 29Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 5Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection, you mayhave to configure your computer’s TCP/IP settings. The steps that follow will guide youthrough setting your computer’s TCP/IP settings to work with the Telephony Gateway.RequirementsMake sure you have the following before attempting to configure your Ethernetconnection:Computer with Ethernet interfaceEthernet cable (supplied)IP address, subnet, gateway, and DNS information for installations not using DHCPHow to use this ChapterThe following list shows the procedures for modifying the TCP/IP settings on thecomputer. The procedure is slightly different depending on the operating system that youare using. Please ensure you are using the correct steps for the operating system on yourcomputer. Follow the links below for instructions to configure your Ethernet connection onyour operating system.TCP/IP Configuration for Windows XP (page 29)TCP/IP Configuration for Windows Vista (page 30)TCP/IP Configuration for Windows 7 or Windows 8 (page 30)TCP/IP Configuration for MacOS X (page 31)TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operating system.TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is notinstalled or enabled by default in Windows XP. If your cable provider requires TCP/IPv6you must first install and enable it on your Windows XP system. Refer to Microsoft supportmaterials on Windows XP for installation instructions. Once installed and enabled, followthis same configuration example, but select TCP/IPv6 at the appropriate step.
Chapter 5:Configuring Your Ethernet ConnectionRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 30Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.1. From the computer, select Start > Settings > Control Panel and double-click Network Connectionsin the Control Panel.The Network Connection window displays a list of LAN connections and associatednetwork adapters.2. Double-click the local area connection to be used for your device’s network connection.The Local Area Connection Status widow displays.3. Click Properties.4. Select TCP/IP by clicking it one time. Then click Properties.5. Click the General tab. Then click Obtain an IP address automatically and click OK.6. Click OK to accept the new settings, and OK again to close the Properties window.7. You may have to restart your computer in order for your computer to obtain a new IPaddress from the network.TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operatingsystem.1. Open the Vista Control Panel.2. Double-click Network and Sharing Center to display the Network and Sharing CenterWindow.3. Click Manage network connections. If prompted for a connection, choose Local Area Connection.The Network Connections window displays.4. Double-click the Local Area Connection to open the Properties window:Note: If Windows requests permission to continue, click Continue.5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6(TCP/IPv6) to configure TCP/IPv6.The TCP/IP properties window for the version you selected displays.6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNSserver address automatically, unless instructed otherwise by your cable provider.7. Click OK to accept the new settings and close the Properties window.TCP/IP Configuration for Windows 7 or Windows 8Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8operating system.
Chapter 5:Configuring Your Ethernet ConnectionRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 31Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.1. Open the Windows Control Panel.2. Click Network and Internet.3. Click Network and Sharing Center.4. Click Local Area Connection to open the Status window.5. Click Properties to open the Properties window.6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6)and click Properties to configure TCP/IPv6.The TCP/IP properties window for the version you selected displays.7. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNSserver address automatically, unless instructed otherwise by your cable provider.8. Click OK to accept the new settings and close the Properties window. Then click Close toback out of the remaining setup screens.TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating system.1. Open System Preferences, either by choosing System Preferences from the Apple menu orby clicking the System Preferences icon in the dock.2. Click the Network icon.3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Showmenu.4. Choose the TCP/IP tab, if necessary.If you are using TCP/IPv4, go to step 5.If your cable provider requires TCP/IPv6, go to step 8.5. Choose Using DHCP from the Configure IPv4 menu.6. If necessary, click the Renew DHCP Lease button.7. Close the System Properties application.TCP/IPv4 configuration is completed.8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.9. Choose Automatically from the Configure IPv6 drop-down menu and click OK.10. Close the System Properties application.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 32Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 6Using the Telephony GatewayThis chapter describes the controls and features available on the Telephony Gateway, andcovers basic troubleshooting procedures.Setting up Your Computer to Use the Telephony Gateway (page 32)Indicator Lights for the TG1652Using the Reset ButtonSetting up Your Computer to Use the Telephony GatewayFollow the instructions in the information packet supplied by your cable company. Contactyour cable company if you need help setting up your computer.
Chapter 6:Using the Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 33Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Indicator Lights for the TG1652The Telephony Gateway has LED indicator lights to assist in troubleshooting.1. Power2. US/DS3. Online4. 2.4 GHz Wi-Fi5. 5 GHz Wi-Fi6. Tel 17. Tel 28. WPS Button/LED9. USBWiring ProblemsIf the Telephony Gateway begins flashing all its lights for more than 10 seconds, thisindicates a problem with the telephone wiring — the red and green wires may be shorted(touching), or there may be undesired voltage on the lines. If this pattern persists for morethan 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call awiring technician for assistance.Patterns: Normal Operation (LAN and Telephone)The following table shows light patterns for the Ethernet and wireless LANs and thetelephones during normal operation.
Chapter 6:Using the Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 34Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Mode Ethernet(LEDs on rear panelconnector)2.4G Wi-Fi / 5GWi-FiTel 1 / Tel 2AC Power Green LED On = Computer with1Gbps port connectedAmber LED On = Computer with100 Mbps/10Mbps port connectedAmber/Green LED Flash =Computer activityBoth LEDs Off = Computer notconnectedOn = Wi-Fi enabledFlash = ComputeractivityOff = Wi-Fi disabledOn = On-hookFlash = Off-hookOff = disabledNo AC Power Off Off On = On-hookFlash = Off-hookOff = disabledFirmwareUpgrade(normal operation) (normal operation) (normal operation)Patterns: Normal Operation (WAN)The following table shows light patterns during normal operation.Mode Power US/DS OnlineAC Power Good On Yellow1= Connected to the-Internet (high speed)Green1= Connected to theInternet (ultra-high speed)Flash = Not connected to theInternetOn = InternetavailableOff = Internet notavailableNo AC Power Off Off OffFirmwareUpgradeOn Flash On
Chapter 6:Using the Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 35Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Note 1: Your cable company may configure the Telephony Gateway to always display theUS/DS indicator in green regardless of the connection speed or swap the meaning (speedindication) of yellow and green.Patterns: Startup SequenceThe following tables show the Telephony Gateway light patterns during each phase of thestartup sequence. There are two phases of startup; the telephony phase and the cablemodem phase. Both are outlined below.Telephony Startup SequencePower,US/DS,OnlineTelephone 1 Telephone 2 DescriptionOff Off Off No power to modemFlash Flash Flash Power-on Self TestSee Cable Modem Startup Sequence (page 35)On Flash Off Retrieving telephone networkinformationOn Off Flash Retrieving telephone line informationOn Flash Flash Activating telephone serviceNormal OperationNote: The US/DS indicator flashes yellow during startup, and turns green if theTelephony Gateway establishes an ultra-high speed connection. For some cable companiesthese colors may be reversed.Cable Modem Startup SequenceUS/DS Online DescriptionSlow Flash(1/second)Off Downstream acquisition in progressOn(untilUpstreamOff Downstream acquisition completed
Chapter 6:Using the Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 36Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.US/DS Online Descriptionacquisitionstarts)Fast Flash(3/second)Off Upstream acquisition in progressOnSlow Flash(duringacquisition)On (whenmodem IPaddressobtained)Upstream acquisition completed, ready forserviceUsing the Reset ButtonUse the Reset button (1), on the back of the Telephony Gateway, to reset the modem andperform initialization as if you power cycled the unit. You may need to reset the TelephonyGateway if you are having problems connecting to the Internet. Using this button will berare.Use a pointed non-metallic object to press this button. The Reset button is recessed toprevent accidental resets.
Chapter 6:Using the Telephony GatewayRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 37Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.1. Reset button2. Telephone 13. Telephone 24. Ethernet (1 - 4)5. Cable6. PowerResetting the Router to Factory DefaultsTo reset the router to factory defaults, press and hold the Reset button on the back of theTelephony Gateway for more than fifteen seconds. This restores the wireless setupconfiguration and router configuration parameters to the factory defaults. You may need todo this if a misconfiguration has locked out all access.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 38Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.Chapter 7TroubleshootingThe Telephony Gateway is plugged in, but the Power lightis OffCheck all power connections. Is the power cord plugged in firmly at both ends?If you plugged the power cord into a power strip, make sure the strip is switched on.Avoid using an outlet controlled by a wall switch, if possible.Finally, check the fuse or circuit breaker panel.I'm not getting on the Internet (all connections)It may take over 30 minutes to establish a connection the first time you power up yourTelephony Gateway, especially when many people are online. Always leave your TelephonyGateway plugged into AC power and connected to the cable system.Check the front panel lights:The Power and Online lights should be on.If the Power light blinks for more than 30 minutes, call your cable company forassistance.Check your cable connections. Connectors should be tight. The coax cable should not bepinched, kinked, or bent sharply—any of these can cause a break or short in the cable (youmay have to replace the cable). If you have one or more splitters between the TelephonyGateway and CATV outlet, remove the splitters and connect the Telephony Gatewaydirectly to the outlet.Proceed to the Ethernet or wireless solutions if necessary.I'm not getting on the Internet (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernet cable? Use the supplied cable for direct connectionto a computer; use a cross-over cable for connection to a hub.Press the Reset button on the back of the Telephony Gateway.A misconfiguration could lock out all access to the Telephony Gateway router. If you thinkthis has happened, see Resetting the Router to Factory Defaults (page 37).
Chapter 7:TroubleshootingRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 39Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.I'm not getting on the Internet (Wireless)Check the indicator lights, see Using the Telephony Gateway (page 32) — the Wi-Fi lightshould be on.Does your connection utility discover your wireless LAN? If you turned off “BroadcastSSID” you need to manually enter the name of your wireless LAN in the connection utility.Change your security mode to “disabled”. Enable one of the other security modes as soonas you find the problem.A misconfiguration could lock out all access to the Telephony Gateway router. If you thinkthis has happened, see Resetting the Router to Factory Defaults (page 37).My wireless Internet connection stops working sometimesThis is usually caused by interference. Two common sources are 2.4GHz “remote”telephones and microwave ovens. If you cannot remove the interfering product, try using adifferent channel or setting Protected Mode.I can get on the Internet, but everything is slowIf the Web site you are visiting is very popular, that site may be having trouble servicing allthe requests. If other sites download quickly, wait for a few minutes and try again. Usageduring peak hours may also affect the connection speed.Other communications on the LAN, or interference with wireless connections, may slowdown the connection.I don't have a dial tone when I pick up the phone - why?In order for telephone service to be functional on the Telephony Gateway, telephoneservice must have been purchased from the service provider and configured on yourTelephony Gateway. The following steps should help in identifying the source of theproblem.1. Is the Power LED lit?If not, check to make sure the Telephony Gateway is plugged in and the outlet haspower. Use only the external AC power adapter (if provided) and power cordincluded with the equipment.If the LED is lit, go to the next step.2. Is the Online LED lit?If not, check the coax connection at the Telephony Gateway and the wall. Ensurethey are connected and tight. If they are and you do not have dial tone, contact yourservice provider.If the Online LED is lit, go to the next step.3. Is the Telephone (Tel 1 or Tel 2) LED lit?
Chapter 7:TroubleshootingRelease 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 40Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.If not, phone service has not been set up on that line. Contact your service provider.If it is blinking, there is a phone off hook somewhere in the house. Find that phoneand hang it up.If it is lit, go to the next step.4. Is the phone plugged directly into the Telephony Gateway?Make sure the phone is plugged into the port on the back of the Telephony Gatewaylabeled “Tel 1” for line 1, and “Tel 2” for line 2.If so, try a different phone. Make sure the new phone is a working phone.If a known good phone is used and you still don’t have dial tone, try a differentphone cable. If a new phone and cable do not restore dial tone, call your serviceprovider.5. Is the Telephony Gateway plugged into a wall outlet?If so, unplug the phone connector at the back of the Telephony Gateway and plug ina known working phone. If you now have dial tone, the problem is with the housewiring. Contact your cable company or a qualified wiring technician to correct thehouse wiring. If you still do not have dial tone, contact your service provider.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 41Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.GlossaryAAmp-HourA measure of battery capacity. Forexample, a 1.0Ah battery can nominallysupply one Ampere of current for onehour.CCategory 5e (Cat5e)A high-quality type of cable, used forgigabit Ethernet (1000BaseT)connections. When purchasing Ethernetcables, always look for Category 5e cable.Coaxial cable (coax)A thin wire, used to connect yourtelevision and Telephony Gateway to thecable TV system. You can buy coax fromany electronics retailer and manydiscount stores.CPECustomer Premise Equipment. This is theequipment that is plugged in to theTelephony Gateway; typically a computeror hub.Cross-overAn Ethernet cable used to connect twohubs (or a hub and a cable modem)together. Also, some Ethernet hubs mayhave built-in cross-over on one or moreports (which eliminates the need for across-over cable).DDHCPDynamic Host Configuration Protocol.An IP protocol used to provide an IPaddress and location of services (such asDNS and TFTP) needed by a deviceconnecting to the network. DHCP allowsthe cable company to configure yourcomputer’s networking software for you.DNSDomain Name Service (Server). An IPservice that associates a domain name(such as www.example.com) with an IPaddress.DOCSISData Over Cable System InterfaceSpecification. The interoperabilitystandards used for data communicationsequipment on an HFC network.DownstreamIn an HFC network, the direction fromthe head-end to the subscriber. Someolder cable documentation may refer tothis as the forward path.EEMTAEmbedded Multimedia TerminalAdapter. An MTA device that isintegrated with a cable modem.EthernetA standard method of connecting two ormore computers into a Local AreaNetwork (LAN).EuroDOCSISThe European version of DOCSIS.EventAn informational message used formonitoring network status.
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 42Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.FF-connectorThe type of connector used on coax cable.There are two common types of F-connector, slip-on and screw-on. Usecoax with screw-on connectors forconnecting your Telephony Gateway.FirewallA hardware or software device thatprevents unauthorized access to a privatenetwork from the Internet. The TG1652provides a built-in firewall.GGatewayThe device, usually a router, thatconnects devices on a given IP subnet toother IP subnets.HHeadendThe “central office” in an HFC network.The headend houses both video and dataequipment. In larger cable networks, a“master” headend often feeds several“remote” headends to provide distributedservices.HTTPHyperText Transfer Protocol.HubA box with several Ethernet connectors.Ethernet hubs provide a common point ofcontact for all connected devices.IIP addressA number assigned to your computer byyour cable company, used to identify yourcomputer to other systems on theInternet.ISDNIntegrated Services Digital Network. Adigital telephony standard that providescommunication speeds about twice asfast as standard dialup.LLANLocal Area Network. A network thatallows computers in a single location(such as a building) to communicate withone another.LEDLight Emitting Diode. A semi-conductordiode that emits light when current ispassed through it.MMAC addressA number that uniquely identifies anydevice connected to a network. Yourcable company uses your TelephonyGateway’s MAC address to authorizeaccess to the Internet. The MAC addressis printed on a label on the bottom ofyour Telephony Gateway.PProtocolA set of rules and formats thatdetermines the communication behaviorof network entities at a given layer.ProxyA device or program that stands inbetween a server (for example, a web site)and a client (your browser), providing away to relieve some of the burden fromthe server. For example, your cablecompany may have a web proxy that
Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 43Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.keeps copies of popular web pages; theproxy can send you those pages instead offetching them directly from the web site,resulting in faster page loading and lessnetwork congestion.RRFAbbreviation for Radio Frequency. Someliterature refers to coax as “RF cable” andthe connectors as “RF connectors.”RJ-11A standard 2-conductor modularconnector, commonly used in NorthAmerica for connecting telephones.RJ-45A standard 8-conductor modularconnector, commonly used on Ethernetcable. An RJ-45 connector looks like awide RJ-11 (telephone) connector.SSplitterA small box with three cable connectors:one input and two outputs. You may needa splitter if you have a TV alreadyconnected to the cable outlet that youwant to use for your Telephony Gateway.You can buy a splitter from anyelectronics retailer and most discountstores.SSIDService Set IDentifier. A string of text (upto 32 characters long) that uniquelyidentifies a wireless LAN.Switched outletA power outlet that may be turned on andoff using a wall switch. Usually intendedfor lamps. Avoid plugging your computeror Telephony Gateway into a switchedoutlet to avoid disruptions.TTCP/IPTransmission Control Protocol/InternetProtocol. The protocols used to facilitatecommunications across one or moreconnected networks.TDMATime Division Multiple Access. A methodused by DOCSIS-compliant cablemodems for sending upstream data withminimal interference.UUpstreamThe path from a subscriber device to theheadend. Some older cabledocumentation may refer to this as thereturn path or reverse path.WWEPWired Equivalent Privacy. A commonstandard for encrypting data sent over awireless LAN.WPAWi-fi Protected Access. A standard forencrypting data sent over a wireless LAN.WPA offers improved security over WEP.
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