ARRIS TG2472 Touchstone Wireless Telephony Gateway User Manual TG2472G NA Telephony Gateway User Guide

Download:
Mirror Download [FCC.gov]
Document ID	2458172
Application ID	B+Pu+ipuEHHReBi4hkd/sg==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	185.9kB (2323763 bits)
Date Submitted	2014-11-28 00:00:00
Date Available	2014-12-03 00:00:00
Creation Date	2014-11-27 10:34:13
Producing Software	Acrobat Distiller 9.0.0 (Windows)
Document Lastmod	2014-11-27 10:34:13
Document Title	TG2472G-NA Telephony Gateway User Guide
Document Creator	Acrobat PDFMaker 11 for Word
Document Author:	Bob Schultz "ARRIS Global Knowledge Services"

AF
Touchstone
uchstone TG2472
Telephony
teway
Gateway
User Guide
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Release 24 DRAFT 1.0
ARRIS Copyrights and Trademarks
©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced
in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from ARRIS Enterprises, Inc.
(“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content
from time to time without obligation on the part of ARRIS to provide notification of such revision
or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and
trade names may be used in this document to refer to either thee eentities claiming the marks and the
names of their products. ARRIS disclaims proprietary interest
est in the marks and names of others.
ARRIS provides this guide without warranty of any kind,
including, but not
d, implied or expressed,
expr
limited to, the implied warranties of merchantabilityy and fitness for a partic
particular purpose. ARRIS
may make improvements or changes in the product(s)
manual at any time.
uct(s) described in this ma
Patent Notice
AF
The capabilities, system requirements and/orr compatibility with third
third-party products described
herein are subject to change without notice.
e.
Protected under one or more
re of the following U
U.S. pa
patents: http://www.arrisi.com/legal
Other patents pending.
Table of Contents
Chapter 1.
Overview.............................................................................. 5
Introduction (Overview) .................................................................................. 5
Chapter 2.
Safety Requirements ............................................................... 7
FCC Part 15 ................................................................................................. 8
RF Exposure .......................................................................................... 8
Industry Canada Compliance............................................................................. 9
For Mexico................................................................................................... 9
European Compliance ..................................................................................... 9
Chapter 3.
Getting Started ..................................................................... 10
About Your New Telephony Gateway.................................................................
....
.......
10
......
...............
What's in the Box.........................................................................................
10
Items You Need...........................................................................................
........................
.............
10
Getting Service ...........................................................................................
........................
............................
12
System Requirements ...................................................................................
................
.............................
12
AF
Recommended Hardware ........................................................................
............................
.........
12
Windows ............................................................................................
....................
............................
12
MacOS ...............................................................................................
............................
.......................
12
Linux/other Unix ..................................................................................
............................
.................
13
About this Manual........................................................................................
.....................
............................
13
What about Security.....................................................................................
rity.........................
rity
........................
13
Ethernet or Wireless?....................................................................................
ireless?
ss?....................
....................
14
Chapter 4.
Battery
y Installation and Re
Removal ............................................... 16
Introduction
uction (Battery Installation
Installa
and Removal) ................................................... 16
Basic Battery
tery Installation
Installatio and Replacement ........................................................ 17
Extended Battery
and Replacement ................................................... 18
ttery Installation
Inst
Chapter 5.
Installing and Connecting your Telephony Gateway ........................ 21
Front Panel................................................................................................ 22
Rear Panel................................................................................................. 23
Selecting an Installation Location..................................................................... 23
Desktop Mounting Instructions.................................................................. 24
Factors Affecting Wireless Range .............................................................. 24
Connecting the Telephony Gateway.................................................................. 24
Configuring Your Wireless Connection ............................................................... 26
Accessing the Configuration Interface ........................................................ 26
Setting Parental Controls ............................................................................... 26
Finding the MAC Address of a Computer ...................................................... 27
Making Your Parental Control Settings ........................................................ 27
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 6.
Configuring Your Ethernet Connection ........................................ 29
Requirements ............................................................................................. 29
How to use this Chapter ................................................................................ 29
TCP/IP Configuration for Windows XP................................................................ 29
TCP/IP Configuration for Windows Vista............................................................. 30
TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 30
TCP/IP Configuration for MacOS X .................................................................... 31
Chapter 7.
Using the Telephony Gateway ................................................... 32
Setting up Your Computer to Use the Telephony Gateway....................................... 32
Indicator Lights for the TG2472 ....................................................................... 32
Wiring Problems ................................................................................... 33
Patterns: Normal Operation (LAN and Telephone).......................................... 33
Patterns: Normal Operation (WAN and Battery).............................................
....
........
33
Patterns: Startup Sequence .....................................................................
........
.................
34
Using the Reset Button...........................................................................
................
.........................
35
Resetting the Router to Factory Defaults
aults ....................................................
......................
.....
36
Booting from Battery .............................................................................
................
............................
36
Chapter 8.
Troubleshooting ....................................................................
...............
.......................
37
The Telephony Gateway is plugged
ugged
ged in, but the Power
Powe light is Off .............................. 37
I'm not getting on the Internet
ernet (all
ll connections) .................................................. 37
I'm not getting on the Internet (Ethernet)
(Etherne ..........................................................
...
37
I'm not getting on the Internet (Wireless)
(Wireless ........................................................... 37
My wireless Internet
ernet
et connection stops w
working sometimes ...................................... 38
I can get on
n the Internet, b
but every
everything is slow .................................................. 38
I don't have a dial tone when I pick
up the phone - why? ........................................ 38
Chapter 9.
Glossary
ry ..............
.............
.............................................................................. 40
Chapter 10.
ARRIS Contacts......................................................................
acts..
acts
43
Before You Call ARRIS Support......................................................................... 43
By Telephone ............................................................................................. 43
By Email ................................................................................................... 45
Ask ARRIS Customer Portal ............................................................................. 47
Global Knowledge Services and Training ............................................................ 47
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 1
Overview
Introduction (Overview)
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media,
downloading new software, checking your email, or talking with friends on the phone, the
Touchstone TG2472 Telephony Gateway brings it all to you faster and more reliably. All while
providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It
also provides a Lithium-Ion battery backup to provide continued telephone service during power
outages.
Ether
Etherne
The Touchstone TG2472 Telephony Gateway provides four Ethernet
connections for use as the hub
472 al
also prov
of your home/office Local Area Network (LAN). The TG2472
provides 802.11a/b/g/n/ac
tility.
ility. In addition,
add
th TG2472 provides for up
wireless connectivity for enhanced mobility and versatility.
the
to two separate lines of telephone service.
AF
The Telephony Gateway also offers integrated MoCA 2.
2.0
networking providing Internet access
0 home network
and transfer of multimedia content between devices
evices over ccoaxial cable
cabl in the home.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 1: Overview
AF
Installation is simple and your cable company will provide assistance to you for any special
requirements.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 2
Safety Requirements
The ARRIS Telephony Gateway complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should only be performed by a
professional installer. Physical connections to the previous telephone provider must be removed and
the wiring must be checked; there must not be any voltages. Cancelation
of telephone service is not
anc
adequate. Failure to do so may result in loss of service and/or
permanent damage to the Telephony
or per
perm
Gateway.
AF
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable
Refer service to qualified personnel
erviceable
ble parts
part inside. R
only!
„
„
„
Release 24
CAUTION
Risk of explosion
th an incorrect type, heating
he
Replacing the battery with
a battery above 75°C, or incinerating a battery,
can cause product failure
ailure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or
dispose of used batteries responsibly
responsibl and in accordance with local ordinances.
The Telephony
phony Gateway is design
designed to be connected directly to a telephone.
Connecting the Telephony G
Gateway to the home’s existing telephone wiring should only be
performed by a profession
professional installer.
Do not use productt near
water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.),
to avoid risk of electrocution.
„
Do not use the telephone to report a gas leak in the vicinity of the leak.
„
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents
shall be used.
„
Do not use spray cleaners or aerosols on the gateway.
„
Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of
electrocution.
„
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers,
space heaters, fireplaces, etc.).
„
Use only power supply and power cord included with the equipment.
„
Equipment should be installed near the power outlet and should be easily -accessible.
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 2: Safety Requirements
The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the
building in accordance with applicable national electrical installation codes. In the U.S., this is
required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in
certain other countries, CATV installation equipotential bonding requirements are specified in
IEC 60728-11, Cable networks for television signals, sound signals and interactive services,
Part 11: Safety. This equipment is intended to be installed in accordance with the requirements
of IEC 60728-11 for safe operation.
„
If the equipment is to be installed in an area serviced by an IT power line network, as is found in
many areas of Norway, special attention should be given that the installation is in accordance
with IEC 60728-11, in particular Annex B and Figure B.4.
„
In areas of high surge events or poor grounding situations and areas prone to lightning strikes,
additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion)
on the AC, RF, Ethernet and Phone lines.
„
When the Telephony Gateway is connected to a local computer through Ethernet cables, the
computer must be properly grounded to the building/residence AC ground network. All plug-in
cards within the computer must be properly installed and grounded
to the computer frame per
gro
the manufacturer’s specifications.
„
Ensure proper ventilation. Position the Telephony Gateway sso that air
a flows freely around it and
the ventilation holes on the unit are not blocked.
„
Do not mount the Telephony Gateway on surfaces
rfaces that are sensitive to heat and/or which may be
dem, its power supply, or other accessories.
damaged by the heat generated by the modem,
FCC Part 15
AF
„
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operations.
This equipment has been tested
ested and found to comply with the requirements for a Class B digital
Comm
device under Partt 15 of the Federal Communications
Commission (FCC) rules. These requirements
o provide reasonable pr
prot
are intended to
protection against harmful interference in a residential
quipmentt generat
installation. This eequipment
generates, uses and can radiate radio frequency energy and, if not
ed in accordanc
installed and used
accordance with the instructions, may cause harmful interference to radio
th
communications. However, there
is no guarantee that interference will not occur in a particular
uipme does cause harmful interference to radio or television reception, which
installation. If this equipment
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
„
Reorient or relocate the receiving antenna.
„
Increase the separation between the equipment and receiver.
„
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
„
Consult the dealer or an experienced radio/TV technician for help.
WARNING
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 2: Safety Requirements
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of 7.9 inches
(20cm) between the radiator and your body. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that the
equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une
antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but
de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse
pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil nedoit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement."
This equipment complies with IC RSS-102 radiation exposure limit set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator and your
body.
Déclaration d’exposition à la radiation : Cet équipement respecte les limites d’exposition aux rayonnements
IC définies pour un environnement non contrôlé. Cet équipement doit être installé et mis en marche à une distance
minimale de 20 cm qui sépare l’élément rayonnant de votre corps.L’émetteur ne doit ni être utilisé avec une autre
antenne ou un autre émetteur ni se trouver à leur proximité.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This equipment or
device cannot cause harmful interference and (2) this equipment or device must accept any
interference, including interference that may cause some unwanted operation of the equipment.
European Compliance
This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive
(89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and
the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance
with the above applicable Directive(s).
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
Chapter 2: Safety Requirements
A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871
Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product or battery is governed by
Directive 2002/96/EC of the European Parliament and of the Council on
waste electrical and electronic equipment (WEEE). WEEE could potentially
prove harmful to the environment; as such, upon disposal of the Telephony
Gateway the Directive requires that this product must not be disposed as
unsorted municipal waste, but rather collected separately and disposed of in
accordance with local WEEE ordinances.
AF
This product complies with directive 2002/95/EC of the European Parliament
and of the Council of 27 January 2003 on the restriction of the use of certain
ric and electronic equipment.
hazardous substances (RoHS) in electrical
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
10
Chapter 3
Getting Started
About Your New Telephony Gateway
The Touchstone TG2472 Telephony Gateway is DOCSIS compliant with the following features:
„
Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable
modems.
„
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used
simultaneously
„
Flexibility: provides two independent lines of telephone se
service
rvi as well as high speed data
„
Compatibility:
The TG2472 provides:
ackwa -compatible
ackward
ompat
wi DOCSIS 2.0 or 1.1;
Data services: DOCSIS 3.0 compliant and backward-compatible
with
supports tiered data services (if offered byy your
you cable -company)
mpan
Telephony services:PacketCable™ 2.0 compliant
AF
Wireless 802.11a/b/g/n/ac connectivity
ctivity
„
Four Ethernet ports for connections
ectionss to non-wireless
nonnon-wireless devices
de
„
Up to two lines of telephone
one service
servi
„
Integrated MoCA 2.0
0 home networking
netwo
„
„
„
DOCSIS 3.0 compliant
mpliant
nt with Li-Ion
Li Ion backup
backu battery
One USB host
ost port (future support
supp
for
fo external USB devices)
What's in the Box
Make sure you have the
he following
foll
items before proceeding. Call your cable company for assistance if
anything is missing.
„
Telephony Gateway
„
Power Cord
„
Battery (not included with all models)
„
Wireless Connection Configuration Guide
„
Ethernet Cable
„
End User License Agreement
Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the following items on
hand before continuing:
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
11
Chapter 3: Getting Started
Telephony Gateway package: see What’s in the Box? (page 10) for a list of items in the
package.
„
Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind
of wire used to connect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both ends. There are two types
of connectors, slip-on and screw-on; the screw-on connectors are best for use with your
Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to
the nearest cable outlet.
„
„
AF
„
Phone Cable: This is a standard phone cable
ble with standard phone connectors (RJ11 type) on
both ends. You can buy phone cables from
electronics
m any ele
ctronics retailer and many discount stores.
ctron
Splitter (optional):
nal): provides
an extra cable connection by splitting a single outlet into two.
You may need a splitter
litt if you have a TV already connected to the cable outlet that you want to
use. You can buy a splitter from any electronics retailer and most discount stores; you may also
need a short piece of coax cable (with connectors); use it to connect the splitter to the cable
outlet and then connect the Telephony Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
„
Release 24
Information packet: your cable company should furnish you with a packet containing
information about your service and how to set it up. Read this information carefully and contact
your cable company if you have any questions.
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
12
Chapter 3: Getting Started
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company to establish an
Internet account and telephone service. When you call, have the following information ready:
„
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on the
Telephony Gateway)
„
the model number of the Telephony Gateway (printed on the Telephony Gateway)
If the Telephony Gateway was provided by your cable company, they already have the required
information.
In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I am
connected?
„
When can I start using my Telephony Gateway?
„
Do I need a user ID or password to access the Internett or my
m e-mail?
e-m
„
Will my phone number(s) change?
„
What new calling features will I have and how
w do I use them?
AF
System Requirements
„
The Touchstone Telephony Gatewayy operates
perates with most computers.
co
com
The following describes
requirements for each operating system; see the documentation
for your system for details on
documen
docume
enabling and configuring networking.
working
working.
teway, you need DOCSIS
DOCS high-speed Internet service from your cable
To use the Telephony Gateway,
ervice
rvice requires that the ccable company has PacketCable support.
company. Telephone service
Recommended Hardware
ware
The following
g hardware configu
configurati
configuration is recommended. Computers not meeting this configuration
can still work with
ith the TG2472,
TG2472 but
b may not be able to make maximum use of TG2472 throughput.
„
„
CPU: P4, 3GHz or faster
RAM: 1GB or greater
„
Hard drive: 7200 RPM or faster
„
Ethernet: Gig-E (1000BaseT)
Windows
Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN
connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or
wireless LAN connection must be available.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
13
Chapter 3: Getting Started
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or
wireless LAN connection must be available.
About this Manual
1.
AF
This manual covers the Touchstone TG2472 Telephony Gateway. The model number is on the label
affixed to the Telephony Gateway.
Model Number
mber
2. Security Label
What about Security
Having a high-speed, always-on connection to the Internet requires a certain amount of
responsibility to other Internet users—including the need to maintain a reasonably secure system.
While no system is 100% secure, you can use the following tips to enhance your system’s security:
Release 24
„
Keep the operating system of your computer updated with the latest security patches. Run the
system update utility at least weekly.
„
Keep your email program updated with the latest security patches. In addition, avoid opening
email containing attachments, or opening files sent through chat rooms, whenever possible.
„
Install a virus checker and keep it updated.
„
Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain
vulnerability problems, most cable companies prohibit running servers on consumer-level
accounts and may suspend your account for violating your terms of service.
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
14
Chapter 3: Getting Started
„
Use the cable company’s mail servers for sending email.
„
Avoid using proxy software unless you are certain that it is not open for abuse by other Internet
users (some are shipped open by default). Criminals can take advantage of open proxies to hide
their identity when breaking into other computers or sending spam. If you have an open proxy,
your cable company may suspend your account to protect the rest of the network.
„
The TG2472 ships with wireless LAN security set by default (for the same reasons that you
should run only secured proxies). See the security label on your product for the factory security
settings. If you need to modify the default wireless security settings, see Configuring Your
Wireless Connection.
Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The
following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or moree computers
into
comp
in a Local Area Network
ompu
mputer
ter has built-in
built-in Ethernet hardware.
(LAN). You can use the Ethernet connection if your computer
AF
Note: To connect more than four computers
through the Ethernet ports, you
puters to the TG2472 thro
need an Ethernet hub (available at computerr retailers).
etailers).
The Telephony Gateway package comess with one 4-foot
Ethernet
cable (the connectors look
4-foot
foot (1.2m)
like wide telephone connectors); you
if necessary at a computer retailer. If
u can
an purchase more cables
cabl
ca
you are connecting the Telephonyy Gateway
or to an Ethernet hub with a
way directly to a computer,
co
cross-over switch, ask for Category
straight-through cable. CAT5e cable is required for
egory 5e
5 (CAT5e)
AT5e) straight
gigabit Ethernet (Gig-E), not
ot regular CAT5 cab
cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The
802.11 wireless LAN standard allows one or more computers to access the TG2472 using a wireless
(radio) signal. These connections are in addition to the connections supported via Ethernet.
Note: You can use the wireless connection if your computer has a built-in or aftermarket
plug-in wireless adapter. To learn more about which wireless hardware works best with your
computer, see your computer dealer.
Both
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
15
Chapter 3: Getting Started
AF
If you have two or more computers, you can use Ethernet for up to four devices and wireless for the
others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub
(available at computer retailers.)
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
16
Chapter 4
Battery Installation and Removal
Introduction (Battery Installation and Removal)
The TG2472 Telephony Gateway supports a Lithium-Ion backup battery to provide continued
telephone service during power outages. The battery backup is not intended to take the place of AC
power.
Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony
Gateway and must be installed.
The TG2472 supports the following battery models:
Basic backup battery: provides up to 4 hours of backup
ackup time, depending
dependin
on your Telephony
black.
Gateway model and usage. It may be light gray or b
AF
„
Basic Backup Battery (Gray)
Basic Backup Battery (Black)
Refer to Basic
and Replacement (page 17).
ic Battery Installation
Instal
Insta
„
Extended backup
p battery:
batter provides up to 8 hours of backup time, depending on model and
usage. It has a strap
between the battery guides. This is the standard battery for the TG2472.
pb
Extended Backup Battery
Refer to Extended Battery Installation and Replacement (page 18).
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
17
Chapter 4: Battery Installation and Removal
Your cable company may include a backup battery with your Telephony Gateway. You can order any
of the batteries shown here at http://www.arrismodemsite.com.
Basic Battery Installation and Replacement
This model of the Telephony Gateway has the ability to provide continued telephone service during
power outages. The battery backup is not intended to take the place of AC power.
Use this procedure to install and to replace the backup battery.
Press down and pull back on the latch holding the battery door (on the bottom of the Telephony
Gateway). Pull the door toward you. Set the door aside in a safe place.
1 - Latch End
AF
1.
CAUTION
ION
ON
Risk of equipment
quipment
uipment dam
damage
Improperly
may
erly inserting the battery
ba
m damage the battery connector in the Telephony
Gateway.
way. Carefully follow the iinstructions in the next step to avoid damage.
2. Hold the battery
attery pack so that
th the guides on the battery align with the slots on the Telephony
Gateway and slide the batt
battery into the bay.
batte
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
18
Chapter 4: Battery Installation and Removal
1 - Battery Slots
2 - Battery Guides
Note: Batteries will not insert completely into the Telephony Gateway if not oriented
correctly. The battery should slide into the bay without significant force. Line up the guides on
the battery with the slots in the battery bay.
3. Push the battery pack into the bay until it seats into place. If you are taking the battery out
of the Telephony Gateway, position your finger in the battery opening area and use
leverage to dislodge the battery while pulling it straight back.
Note: The Telephony Gateway will not begin operating until you apply AC power.
FT
4. Replace the door. To do so, place the hinge tabs of the battery door into the receiver slots inside
the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate
lace
lace.
the door toward the unit until the latch snaps back into place.
ry Compartment
1 - Battery
2 - Receiver
Slot
er Slo
3 - Hinge Tab
Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the
battery responsibly and in accordance with local ordinances.
Extended Battery Installation and Replacement
This model of the Telephony Gateway has the ability to provide continued telephone service during
power outages. The battery backup is not intended to take the place of AC power.
Use this procedure to install or replace the backup battery.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
19
Chapter 4: Battery Installation and Removal
1.
Press down and pull back on the latch holding the battery door (on the bottom of the Telephony
Gateway). Pull the door toward you. Set the door aside in a safe place.
1 - Latch End
AF
CAUTION
Risk of equipment damage
Improperly inserting the battery may damage the battery conn
connector in the Telephony
Gateway. Carefully follow the instructions
ructions
ons in the next
step to
t avoid damage.
2. Hold the battery pack so that the guides
uides on the battery align
alig with the slots on the Telephony
Gateway and slide the battery into the bay.
1 - Battery Slots
2 - Battery Guides
3 - Battery Pull Strap
Note: Batteries will not insert completely into the Telephony Gateway if not oriented
correctly. The battery should slide into the bay without significant force. Line up the slots in the
battery bay with the guides on the battery and apply even pressure on both ends of the battery.
3. Push the battery pack into the bay until it latches into place. If you are taking the battery
out of the Telephony Gateway, use the battery pull strap to dislodge the battery.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
20
Chapter 4: Battery Installation and Removal
Note: The Telephony Gateway will not begin operating until you apply AC power.
AF
1 - Battery Compartment
2 - Receiver Slot
3 - Hinge Tab
4. Replace the door. To do so, place the tabs of the battery door into the slot inside the Telephony
Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until
the latch snaps back into place.
Note: Telephony Gateways
battery pack. Please recycle or dispose of the
ways use
u a Lithium-Ion
Lithium
battery responsibly and in accordance with loc
ordinances.
local ord
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
21
Chapter 5
Installing and Connecting your Telephony Gateway
Before you start, make sure that:
„
You have contacted your cable company and verified that they provide data and telephone
service using standard DOCSIS technology.
„
You have all the items you need.
„
Cable, phone, and power outlets are available near the computer. If a cable outlet is not
conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony Gateway
automatically. You need only follow the instructions in this section
ectio to install and connect the
ection
Telephony Gateway.
AF
CAUTION
Risk of equipment damage
d connect the Telephony G
Only qualified installation technicians should
Gateway to house wiring.
sicallyy disconnected
disconne
Incumbent telephone service must be physically
at the outside interface box before
making any connections.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
22
Chapter 5: Installing and Connecting your Telephony Gateway
Front Panel
1.
AF
The front of the Telephony Gateway has the following indicators.
WPS Button/LED:
on/LED: begins ass
associating
associat
the Telephony Gateway with a wireless device. LED
indicates Wireless Protected Setup
Setu (WPS) is active.
2. Power: indicates
dicates whether AC power is available to the unit.
3. US/DS: indicates
connectivity.
tes upstream/downstream
upstre
4. Online: indicates internet data transmission status.
5.
2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.
6. 5 GHz: indicates the status of the 5 GHz wireless LAN.
7.
Tel 1: indicates the status of telephone line 1.
8. Tel 2: indicates the status of telephone line 2.
9. Battery: indicates the battery status.
10. MoCA: indicates connectivity between the Telephony Gateway and other home devices
connected via the MoCA network.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
23
Chapter 5: Installing and Connecting your Telephony Gateway
Rear Panel
Reset button: resets
Gateway as if you power cycled the unit. Use a pointed
ets the Telephony Gatewa
Gatew
non-metallic object
ect to
o press this button.
1.
AF
The rear of the Telephony Gateway has the following connectors and controls.
2. USB: USB host connector - future
support for external USB devices
futu su
3. Tel 1: connector
onnector for the first phone
pho line.
4. Tel 2: connector
phone line.
ector for the second
sec
se
5.
Ethernet (1 - 4): connectors
for use with a computer LAN port.
con
6. Cable: connector for the coaxial cable.
7.
Power: connector for the power cord.
Selecting an Installation Location
There are a number of factors to consider when choosing a location to install your Telephony
Gateway:
Release 24
„
Is an AC outlet available nearby? For best results, the outlet should not be switched and should
be close enough to the Telephony Gateway that extension cords are not required.
„
Is a cable jack available? For best performance, keep the number of splitters between the jack
and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the
Telephony Gateway. A large number of splitters can slow down the Internet connection and even
affect your telephone service.
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
24
Chapter 5: Installing and Connecting your Telephony Gateway
„
Can you easily run cables between the Telephony Gateway’s location and the phones?
„
If you are connecting devices to the Ethernet ports, can you easily run cables between the
Telephony Gateway’s location and those devices?
„
If you want to install the Telephony Gateway on a desktop, is there enough space on either side
to keep the vents clear? Blocking the vents may cause overheating.
„
How close are your wireless devices? The Telephony Gateway wireless connection range is
typically 100–200 feet (30m–65m). A number of factors can affect connection range, as
described below.
Desktop Mounting Instructions
Position the Telephony Gateway so that:
air flows freely around it
„
the back faces the nearest wall
„
it will not fall to the floor if bumped or moved
„
the ventilation holes on the sides of the unit are not
ott blocked
AF
„
Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless
wirele connec
connections.
Increases range
„
Decreases range
„
Raising the unit
it above the devices (f
(for eexample, installing the
Telephony Gateway
way in the upper floor
floo of a multi-story dwelling)
„ Adding a wireless extender to the n
network
Lowering
ring the unit below the devices
de
(for example, installing the
ephony Gateway in a basement)
base
Telephony
„ Metal
etal or concrete walls between
be
the Telephony Gateway and other
devices
vices
„ Large metal appliances,
applianc aquariums, or metal cabinets between the
Gateway
Telephony Ga
Gatewa and other devices
„ Interference
rference an
and RF noise (2.4 GHz wireless phones, microwave
ovens,, or other
oth wireless networks)
Note: Note thatt decreasing
the range of your wireless network may be beneficial, as long as
the decreased range is sufficient for your needs. By limiting your network’s range, you reduce
interference with other networks and make it harder for unwanted users to find and connect to your
network.
Note: Setting the transmit power level to High increases the range. Setting it to Medium or
Low decreases the range proportionately.
Connecting the Telephony Gateway
WARNING
Risk of injury or equipment damage
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
25
Chapter 5: Installing and Connecting your Telephony Gateway
1.
AF
Connecting the Telephony Gateway to the home’s existing telephone wiring should only be
performed by a professional installer. Physical connections to the previous telephone provider must
be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone
service is not adequate. Failure to do so may result in loss of service and/or permanent damage to
the Telephony Gateway.
Connect one
ne end of the
the coax cabl
cable tto the cable outlet or splitter, and the other end to the
Telephony
connector (6). Tighten the connections by hand, then tighten an
ny Gateway’s Cable conn
additional 1/8 turn with a w
wrench.
wre
Note: For best performance, use high-quality coax cable and minimize or eliminate
splitters between the cable jack and the Telephony Gateway. If you are using MoCA for your
home network, MoCA filters must be installed on any legacy client devices. Your cable company
will install these filters for you.
2. Insert the plug from the power cord into the Power connector on the back of the Telephony
Gateway (7) and insert the power cord into a convenient AC outlet.
The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the
LED tables shown in Using the Telephony Gateway). See Troubleshooting (page 37) if the Power
light does not turn on.
3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony
Gateway, (5) and the other end to the Ethernet port on a computer, hub, or broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included in the
Telephony Gateway package.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
26
Chapter 5: Installing and Connecting your Telephony Gateway
4. Connect one end of the telephone cable to the telephone port on the back of the Telephony
Gateway (3 or 4). Connect the other end to the telephone.
Configuring Your Wireless Connection
The TG2472 ships with wireless LAN security set by default. See the security label on your product
for the factory security settings.
Note: You must set up your computer and other client devices to work with the security
settings on the TG2472. Refer to the documentation for your client device for instructions on setting
security. On most computer systems you only need to select the network name (SSID) device and
enter the encryption key. If your computer or client device supports Wi-Fi Alliance WPS (Wireless
Protected Setup), activate WPS on your computer or client device and the TG2472 simultaneously to
easily set up your system security.
Accessing the Configuration Interface
If you need to modify the Telephony Gateway’s default wireless
security settings, or if you want to
ess se
secu
configure any other wireless LAN settings, refer to the following
instructions.
lowing instru
lowin
1.
AF
Follow these steps to access the configuration interface. You should ha
have already set up the TG2472
as described in Installing and Connecting Your Telephony Gateway (page 21).
If security has been properly set up
the wireless LAN on the TG2472,
p on your computer to access
ac
use the connection utility for your
our operating system to cconnect to the wireless LAN using its
network name (SSID), as shown
own on the security label.
label
labe
2. If you cannot access thee wireless LAN, you must first establish a wired Ethernet connection
between your computer
uter and the TG2472.
3. In your web browser,
http://192.168.0.1/ to access the wireless router setup.
owser,
wser, open the page http
The Login screen displays.
display
Note:
name is “admin”. The default password is “password”, in lower
e: The default user
us
case letters.
4. Enter the user name and password and click the Apply button to log in.
The System Basic Setup screen displays.
5.
Use the online help information to set configuration parameters as required.
Note: Most configuration parameters that you may want to set can be accessed on the
System Basic Setup screen, including the security mode and setting a system password.
Setting Parental Controls
The Parental Control feature allows you to block specified keywords and web sites from being
accessed and also to specify trusted computers in the network. Trusted computers are not affected by
the parental control settings.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
27
Chapter 5: Installing and Connecting your Telephony Gateway
Finding the MAC Address of a Computer
In order to set up trusted computers you must first determine the MAC address of those computers.
Use the operating system of your computer to find its MAC address, as follows:
Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections
(Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either
“Wireless Network Connection” for a wireless connection, or “Local Area Connection” for an
Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the
Support tab and then the Details button (Windows XP). The “Physical Address” line shows the MAC
address.
MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address,
select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The “Ethernet ID” field
shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down,
then click the Airport tab. The “Airport ID” field shows the MAC address.
Making Your Parental Control Settings
nd pr
pres Enter). The wireless interface is
Linux: open a shell window and type /sbin/ifconfig (and
press
he interface
inte
i eth0).
eth1 (unless there is no Ethernet adapter, in which case the
is
Follow these steps to set up your Parental Controls:
ntrols:
trols
Access and log into the wireless configuration
as explained
in Accessing the
guration
n interface
interf
exp
Configuration Interface (page 26).
AF
1.
2. Click the Firewall tab and then click Parental Controls in the
t side menu to display the Parental
Controls screen.
3. Check the Enable Parental
ntal Controls checkbox and click the Apply button.
4. Configure any or all of the following parental controls:
Trusted MAC Addresses:
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
28
Chapter 5: Installing and Connecting your Telephony Gateway
Enter the MAC addresses of any “trusted” computers on the network and click the Apply button.
You can add two trusted computers. Once added, these trusted computers will not be affected by
the parental control settings. For example, you may want the computers of the father and
mother to be trusted, while the childrens’ computers have parental controls in effect.
Note: Refer to the Finding the MAC Address of a Computer (page 27) for information on
determining the MAC address of your computer.
Keyword and Web Site Filtering:
You can add a list of keywords and web sites that you want to block. To add a keyword or web site
to the list, click the respective Add button. To delete a keyword or web site from the list, first click
its check box and then click the Delete button.
AF
Add Keyword Filter Dialog Box
Add Web Site Filter Dialog Box
Adding a Keyword or Web Site Filter
a. Enter the keyword in the Keyword field or web site URL address in the Web Site field.
b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox
for all week.
c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00
indicates all day, or just click the All Day checkbox.)
d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply
button.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
29
Chapter 6
Configuring Your Ethernet Connection
If your computer is equipped with a LAN card providing an Ethernet connection, you may have to
configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your
computer’s TCP/IP settings to work with the Telephony Gateway.
Requirements
Make sure you have the following before attempting to configure your Ethernet connection:
Computer with Ethernet interface
„
Ethernet cable (supplied)
„
IP address, subnet, gateway, and DNS information
n for installations
installa
no
not using DHCP
„
AF
How to use this Chapter
The following list shows the procedures for modifying the
t TCP/IP settings on the computer. The
procedure is slightly different depending
system that you are using. Please ensure
ding
ng on the operating syst
you are using the correct steps for the operating
perating system on yyour computer. Follow the links below for
thernet connection on your
yo operating system.
instructions to configure your Ethernet
TCP/IP Configuration for Windows XP (page
(pa 2
29)
„
TCP/IP Configuration
tion
on for Windows Vista (page
(p
30)
„
„
„
TCP/IP Configuration
guration for Win
Windows 7 a
and Windows 8 (page 30)
TCP/IP Configuration
onfiguration for MacOS X (page 31)
TCP/IP Configuration
on for Windows
Win
XP
Follow these steps to configure the Ethernet interface on a Windows XP operating system.
TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not
installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must
first install and enable it on your Windows XP system. Refer to Microsoft support materials on
Windows XP for installation instructions. Once installed and enabled, follow this same configuration
example, but select TCP/IPv6 at the appropriate step.
1.
From the computer, select Start > Settings > Control Panel and double-click Network Connections in
the Control Panel.
The Network Connection window displays a list of LAN connections and associated network
adapters.
2. Double-click the local area connection to be used for your device’s network connection.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
30
Chapter 6: Configuring Your Ethernet Connection
The Local Area Connection Status widow displays.
3. Click Properties.
4. Select TCP/IP by clicking it one time. Then click Properties.
5.
Click the General tab. Then click Obtain an IP address automatically and click OK.
6. Click OK to accept the new settings, and OK again to close the Properties window.
7.
You may have to restart your computer in order for your computer to obtain a new IP address
from the network.
TCP/IP Configuration for Windows Vista
Follow these steps to configure the Ethernet interface on a Windows Vista operating system.
1.
Open the Vista Control Panel.
2. Double-click Network and Sharing Center to display thee Network
Sharing Center Window.
Networ and S
3. Click Manage network connections. If prompted for
Local
Area Connection.
or a connection, choose
ch
The Network Connections window displays.
ys.
AF
4. Double-click the Local Area Connection to open
window:
n the Pro
Properties w
Note: If Windows requests
continue, click Continue.
uests permission to contin
5.
Double-click Internet Protocol
to configure TCP/IPv4.
ocol Version 4 (TCP/IPv4)
(TCP/I
Note: If your
requires TCP/IP version 6, double-click Internet Protocol
ourr cable provider requir
Version 6 (TCP/IPv6)
TCP/IPv6.
Pv6)) to configure TCP/IPv
The TCP/IP
IP properties window for
f the version you selected displays.
6. For either TCP/IPv4 or TCP/IPv6,
select Obtain an IP address automatically and Obtain DNS server
TCP/I
TC
address automatically,
aticall , unless
atically
nles instructed otherwise by your cable provider.
7.
Click OK to accept the new settings and close the Properties window.
TCP/IP Configuration for Windows 7 or Windows 8
Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating
system.
1.
Open the Windows Control Panel.
2. Click Network and Internet.
3. Click Network and Sharing Center.
4. Click Local Area Connection to open the Status window.
5.
Click Properties to open the Properties window.
6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
31
Chapter 6: Configuring Your Ethernet Connection
Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6
(TCP/IPv6) and click Properties to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
7.
For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server
address automatically, unless instructed otherwise by your cable provider.
8. Click OK to accept the new settings and close the Properties window. Then click Close to back out
of the remaining setup screens.
TCP/IP Configuration for MacOS X
Follow these steps to configure the Ethernet interface on a MacOS X operating system.
1.
Open System Preferences, either by choosing System Preferences
renc from the Apple menu or by
clicking the System Preferences icon in the dock.
2. Click the Network icon.
3. Choose Automatic from the Location drop-down
Ethernet from the Show menu.
wn menu,
me
and Built-in
Built
uilt--in Ethe
AF
4. Choose the TCP/IP tab, if necessary.
If you are using TCP/IPv4, go to step 5.
5.
If your cable provider requires TCP/IPv6,
P/IPv6,, go to
P/IPv6
t step
ep 8.
8.
5.
Choose Using DHCP from the Configure
re IPv4 menu.
6. If necessary, click the Renew
enew DHCP Leasee button.
bu
Close the System Properties
operties application.
7.
TCP/IPv4 configuration
nfiguration is completed.
co
8. If you aree using TCP/IPv6, click Configure
IPv6 near the bottom of the previous window.
9. Choose Automatically
from
omatic
omatically
m the
t Configure IPv6 drop-down menu and click OK.
10. Close the System
application.
m Properties
Proper
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
32
Chapter 7
Using the Telephony Gateway
This chapter describes the controls and features available on the Telephony Gateway, and covers
basic troubleshooting procedures.
„
Setting upYour Computer to Use the Telephony Gateway (page 32)
„
Indicator Lights for the TG2472 (page 32)
„
Using the Reset Button (page 35)
Setting up Your Computer to Use the Telephony Gateway
Ga
AF
Indicator Lights for the TG2472
Follow the instructions in the information packet supplied
ed by your
yo cable
cabl company. Contact your
uter.
ter.
cable company if you need help setting up your computer.
The Telephony Gateway has LED indicator
tor lights to assist
ass in trou
troubleshooting.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
33
Chapter 7: Using the Telephony Gateway
1. WPS Button/LED
2. Power
3. US/DS
4. Online
5. 2.4 GHz WiFi
6. 5 GHz Wi-Fi
7. Tel 1
8. Tel 2
9. Battery
10. MoCA
Wiring Problems
If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a
problem with the telephone wiring — the red and green wires may be shorted (touching), or there
may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect
the telephone lines from the Telephony Gateway, then call a wiring technician for assistance.
Patterns: Normal Operation (LAN and Telephone)
The following table shows light patterns for the Ethernet, MoCA
CA and
an wireless LANs, and the
telephones, during normal operation.
Ethernet
(LEDs on rear
panel
connector)
2.4G Wi-Fi / 5G
Wi-Fi
Tel
el 1 / Tel 2
MoCA
On = On-hook
On = MoCA
enabled
AF
Mode
AC Power
Green LED On = On
n=W
Wi
-Fi enabled
abled
Wi-Fi
Computer with
1Gbps port
ash = Computer
Flash
connected
activit
activity
Flash = Off-hook
Off = disabled
Amber LED
ED On
Wi-F disabled
dis
Off = Wi-Fi
puter
uter with
= Computer
100 Mbps/10Mbps
/10Mbps
port connected
Flash = MoCA
network device
activity/traffic
Off = MoCA
disabled
Amber/Green
Amber/Gree
LED Flash =
Computer activ
activit
activity
Both LEDs Off =
Computer not
connected
No AC Power
Off
Off
On = On-hook
Off
Flash = Off-hook
Off = disabled
Firmware
Upgrade
(normal
operation)
(normal operation)
(normal
operation)
(normal
operation)
Patterns: Normal Operation (WAN and Battery)
The following table shows light patterns during normal operation.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
34
Chapter 7: Using the Telephony Gateway
Mode
Power
US/DS
Online
Battery
AC Power Good
On
On = Connected
to the Internet
On = Internet
available
On = Battery good
or low
Flash = Not
connected to the
Internet
Off = Internet not
available
Off = Battery
missing
Flash = Battery
bad
No AC Power,
Battery Installed
Flash
Off
Off
Off = Battery
power
Flash = Battery
bad
Off
Off
Off
Off
Firmware
Upgrade
On
Flash
On
(normal
operation)
AF
No AC Power,
No Battery
Patterns: Startup Sequence
The following tables show the Telephonyy Gateway light patterns during each phase of the startup
sequence. There are two phases of startup;
phase and the cable modem phase. Both
artup;
tup; the telephony p
phas
are outlined below.
Telephony Startup Sequence
Power, US/DS,
Online
Telephone
ephone 1
Telephone 2
Teleph
Battery
Description
Off
Off
Off
Off
No power to modem
Flash
Flash
ash
Flash
Flash
Power-on Self Test
See "Cable Modem Startup Sequence
On
Flash
Off
Off
Retrieving telephone
network information
On
Off
Flash
Off
Retrieving telephone
line information
On
Flash
Flash
Off
Activating telephone
service
Normal Operation
Note: The US/DS indicator flashes during startup, and turns on when the Telephony
Gateway establishes a connection.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
35
Chapter 7: Using the Telephony Gateway
Cable Modem Startup Sequence
US/DS
Online
Description
Slow Flash
(1/second)
Off
Downstream acquisition in progress
On
(until
Upstream
acquisition
starts)
Off
Downstream acquisition completed
Fast Flash
(3/second)
Off
Upstream acquisition in progress
Slow Flash
(during
acquisition)
On
Using the Reset Button
n completed,
compl
re
Upstream acquisition
ready for
service
ervi
AF
On (when
modem IP
address
obtained)
Use the Reset button (1), on the back off the Telephony Gateway,
Gat
to reset the modem and perform
initialization as if you power cycled
cled the unit. You may need
ne to reset the Telephony Gateway if you are
g to the Internet. U
Using tthis
h button will be rare.
having problems connecting
allic object
ect to press this
thi button. The Reset button is recessed to prevent
Use a pointed non-metallic
accidental resets.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
36
ernet (1 - 4)
5. Ethernet
6. Cable
7. P
Power
1. Reset button
2. USB
3. Tel 1
4. Tel 2
AF
Chapter 7: Using the Telephony Gateway
Resetting the Router to Factory Defaults
Defa
To reset the router to factory defaults,
defaults press and hold the Reset button (1) on the back of the
Telephony Gateway
eway for more th
than fifteen seconds. This restores the wireless setup configuration and
router configuration
on parameters
parameter
paramete to the factory defaults. You may need to do this if a
misconfiguration hass locked out all access.
Booting from Battery
The TG2472 supports a “Boot from Battery” feature that allows the Telephony Gateway to provide
continued telephone service during power outages.
To start the TG2472 from its battery, follow these steps:
1.
If a battery is already installed in the Telephony Gateway, remove it.
2. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal (page
16) for details).
3. Press the Reset button (1); the Power light should turn on immediately.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
37
Chapter 8
Troubleshooting
The Telephony Gateway is plugged in, but the Power light is Off
Check all power connections. Is the power cord plugged in firmly at both ends?
If you plugged the power cord into a power strip, make sure the strip is switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
s)
AF
Check the front panel lights:
It may take over 30 minutes to establish a connection
n the first time yyou power
pow up your Telephony
Gateway, especially when many people are online.
Telephony Gateway plugged
e. Always leave your Te
Telep
em.
into AC power and connected to the cable system.
„
The Power and Online lights should
ould be on.
„
If the Power light blinks for more than
han 30 minutes, ca
call your cable company for assistance.
Check your cable connections.
s. Connectors shou
should be ttight. The coax cable should not be pinched,
kinked, or bent sharply—any
break or short in the cable (you may have to replace
any of these can cause a br
ne or more splitters bet
betw
the cable). If you have one
between
the Telephony Gateway and CATV outlet,
onnect the Telepho
remove the splitters and connect
Telephony Gateway directly to the outlet.
Proceed to the Ethernet or wireless ssolut
solutions if necessary.
I'm not getting on the Internet
Intern (Ethernet)
If you are using a hub,
b, is th
the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a
computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the Telephony Gateway.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has
happened, see Resetting the Router to Factory Defaults (page 36).
I'm not getting on the Internet (Wireless)
Check the indicator lights, see Using the Telephony Gateway (page 32) — the Wi-Fi light should be
on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you
need to manually enter the name of your wireless LAN in the connection utility.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
38
Chapter 8: Troubleshooting
Change your security mode to “disabled”. Enable one of the other security modes as soon as you find
the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has
happened, see Resetting the Router to Factory Defaults (page 36).
My wireless Internet connection stops working sometimes
This is usually caused by interference. Two common sources are 2.4GHz “remote” telephones and
microwave ovens. If you cannot remove the interfering product, try using a different channel or
setting Protected Mode.
I can get on the Internet, but everything is slow
If the Web site you are visiting is very popular, that site may bee having
trouble servicing all the
requests. If other sites download quickly, wait for a few minutes
utes and
a try again. Usage during peak
hours may also affect the connection speed.
co
Other communications on the LAN, or interference with wireless connectio
connections, may slow down your
connection.
AF
I don't have a dial tone when I pick up the
th
he phone
pho - why?
In order for telephone service to be functional
ctional on the Telephony
Telep
Telepho Gateway, telephone service must
have been purchased from the service
on your Telephony Gateway. The
ervice provider
rovider and configured
config
following steps should help in
n identifying the source
sourc
so e off the problem.
1.
Is the Power LED lit?
If not, check to make sure the Telepho
Telephony Gateway is plugged in and the outlet has power.
If the LED
D is lit, go to the next step.
step
2. Is the Online
LED lit?
line L
If not, check the coax connection
at the Telephony Gateway and the wall. Ensure they are
cconn
connected
d and tight. If they are and you do not have dial tone, contact your service provider.
If the Onlinee LED is lit, go to the next step.
3. Is the Telephone (Tel 1 or Tel 2) LED lit?
If not, phone service has not been set up on that line. Contact your service provider.
If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang
it up.
If it is lit, go to the next step.
4. Is the phone plugged directly into the Telephony Gateway?
5.
Release 24
Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled
“Tel 1” for line 1, and “Tel 2” for line 2.
If so, try a different phone. Make sure the new phone is a working phone.
If a known good phone is used and you still don’t have dial tone, try a different phone cable.
If a new phone and cable do not restore dial tone, call your service provider.
Is the Telephony Gateway plugged into a wall outlet?
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
39
Chapter 8: Troubleshooting
If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known
working phone. If you now have dial tone, the problem is with the house wiring. Contact
your cable company or a qualified wiring technician to correct the house wiring. If you still
do not have dial tone, contact your service provider.
AF
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
40
DOCSIS
Glossary
Data Over Cable System Interface
Specification. The interoperability standards
used for data communications equipment on
an HFC network.
Amp-Hour
A measure of battery capacity. For example, a
1.0Ah battery can nominally supply one
Ampere of current for one hour.
Downstream
In an HFC network, the direction from the
head-end to the subscriber. Some older cable
documentation may refer to this as the
forward path.
Category 5e (Cat5e)
A high-quality type of cable, used for gigabit
Ethernet (1000BaseT) connections. When
purchasing Ethernet cables, always look for
Category 5e cable.
Embedded
Terminal Adapter. An
edded Multimedia
Mu
MTA device
devi that is integrated with a cable
modem.
Coaxial cable (coax)
EMTA
A thin wire, used to connect your television
and Telephony Gateway to the cable TV
system. You can buy coax from any
electronics retailer and many discount stores.
store
A standard
standar
st
d method
me
of connecting two or more
computers
into a Local Area Network (LAN).
AF
CPE
Ethernet
EuroDOCSIS
Euro
EuroD
nt. This iis the
Customer Premise Equipment.
equipment that is plugged in to the Telephony
Gateway; typically a computer
mputer or hub.
The European version of DOCSIS.
Event
An informational message used for
monitoring network status.
Cross-over
An Ethernet cable used to connect two
tw hubs
d a cable modem) together.
toget
(or a hub and
Also,
bu
some Ethernet hubs may have built-in
po (which
cross-over on one or more ports
eliminates the need forr a ccross-over cable).
F-connector
The type of connector used on coax cable.
There are two common types of F-connector,
slip-on and screw-on. Use coax with screw-on
connectors for connecting your Telephony
Gateway.
DHCP
Dynamic Host Configuration Protocol. An IP
protocol used to provide an IP address and
location of services (such as DNS and TFTP)
needed by a device connecting to the network.
DHCP allows the cable company to configure
your computer’s networking software for you.
Firewall
A hardware or software device that prevents
unauthorized access to a private network from
the Internet. The TG2472 provides a built-in
firewall.
DNS
Domain Name Service (Server). An IP service
that associates a domain name (such as
www.example.com) with an IP address.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
41
G
Gateway
MAC address
The device, usually a router, that connects
devices on a given IP subnet to other IP
subnets.
A number that uniquely identifies any device
connected to a network. Your cable company
uses your Telephony Gateway’s MAC address
to authorize access to the Internet. The MAC
address is printed on a label on the bottom of
your Telephony Gateway.
Headend
The “central office” in an HFC network. The
headend houses both video and data
equipment. In larger cable networks, a
“master” headend often feeds several
“remote” headends to provide distributed
services.
HTTP
Proxy
HyperText Transfer Protocol.
that stands in between a
A device or program
pro
server
ver (for exampl
examp
example, a web site) and a client
(your browser), providing a way to relieve
some of the burden
so
from the server. For
ex
example,
your cable company may have a web
proxy that
prox
keeps copies of popular web pages;
the proxy can send you those pages instead of
ffetching them directly from the web site,
resulting in faster page loading and less
network congestion.
A set of rules and formats that determines the
communication behavior of network entities
ven layer.
llay
at a given
AF
Hub
Protocol
A box with several Ethernet connectors.
ntt of
Ethernet hubs provide a common point
contact for all connected devices.
IP address
A number assigned to yourr computer by your
you
cable company, used to identify your
Inter
Int
computer to other systems on the Internet.
ISDN
Abbreviation for Radio Frequency. Some
literature refers to coax as “RF cable” and the
connectors as “RF connectors.”
Integrated Services Digital N
Network. A digital
at provides
telephony standard that
communication speeds about twice as fast as
standard dialup.
RF
RJ-11
A standard 2-conductor modular connector,
commonly used in North America for
connecting telephones.
LAN
Local Area Network. A network that allows
computers in a single location (such as a
building) to communicate with one another.
LED
RJ-45
A standard 8-conductor modular connector,
commonly used on Ethernet cable. An RJ-45
connector looks like a wide RJ-11 (telephone)
connector.
Light Emitting Diode. A semi-conductor
diode that emits light when current is passed
through it.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
42
S
Splitter
WEP
A small box with three cable connectors: one
input and two outputs. You may need a
splitter if you have a TV already connected to
the cable outlet that you want to use for your
Telephony Gateway. You can buy a splitter
from any electronics retailer and most
discount stores.
Wired Equivalent Privacy. A common
standard for encrypting data sent over a
wireless LAN.
SSID
WPA
Wi-fi Protected Access. A standard for
encrypting data sent over a wireless LAN.
WPA offers improved security over WEP.
Service Set IDentifier. A string of text (up to
32 characters long) that uniquely identifies a
wireless LAN.
Switched outlet
TCP/IP
AF
A power outlet that may be turned on and off
using a wall switch. Usually intended for
lamps. Avoid plugging your computer or
Telephony Gateway into a switched outlet to
avoid disruptions.
tocol/Intern
tocol/Internet
Transmission Control Protocol/Internet
Protocol. The protocolss used to facilitate
oss one
ne or more
communications across
rks.
connected networks.
TDMA
Time Division Multiple Access. A method
ompliant ccable modems for
used by DOCSIS-compliant
a wit
sending upstream data
with minimal
interference.
Upstream
The path from a subscriber device to the
headend. Some older cable documentation
may refer to this as the return path or reverse
path.
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
43
Chapter 9
ARRIS Contacts
ARRIS offers broadband service providers a complete, integrated, application-oriented IP suite of
back-office automation tools for network content, subscriber, and workforce management as well as
advanced advertising and on demand services.
Before You Call ARRIS Support
When working with Technical Support, you can help us to expedite your call by following these
guidelines:
Please be prepared to give your Technical Support Contract
ract ID
I n
number whenever you contact
echnical Support
echnic
Supp
ARRIS Technical Support. If you do not know your Technical
Contract ID number or
have questions about a support contract, please contact
ARRIS Technical
Services at
ntact ARRI
Techn
services.orders@arrisi.com or (678) 473-8302.
„
Be prepared to provide your name, companyy name, site location, serial
seri number of the system
se
you are calling about (if applicable), system
numbers, and as much detail
em
m and software version n
about the problem as possible.
„
Review available documentation, including
ncluding release no
notes, p
product and installation manuals, and
ut your problem.
problem
online help for information about
„
Do not reboot or restart equipment
uipment
ipment or software proc
processes prior to consulting with ARRIS
as
Technical Support—vital data that could assist
in resolving the problem can be lost when these
actions are performed..
„
All personnel who
o call
all Technical Support should
have a high level of familiarity with the ARRIS
ng knowing the system passwords.
system, including
We strongly recommend that you have
personnel trained
Educational Services programs.
ained through ARR
ARRIS Edu
AF
„
nical Support supports A
ARRIS Technical
ARRIS-supplied products only. Issues related to other hardware,
software, or non-ARRIS
on-ARRIS
onARRIS networks
netwo
must be addressed by your organization or the appropriate
or.
third-party vendor.
By Telephone
North America Region
Legacy ARRIS
+1 888 221 9797 (North America)
+1 678 473 5656 (Worldwide)
Legacy Motorola Home
+ 1 888 944 4357 (North America)
+1 215 323 2345 (Worldwide)
Latin America Region:
Argentina:
Release 24
DRAFT 1.0
Legacy Motorola Home 0 800 666 3601
November 2014
Touchstone TG2472 Telephony Gateway User Guide
44
Chapter 9: ARRIS Contacts
Aruba:
Legacy Motorola Home 215 323 2346
Bolivia:
Legacy Motorola Home 800 100 694
Brazil:
Legacy Motorola Home 0 800 891 5314
Legacy ARRIS
Chile:
+55 11 2737 7629
Legacy Motorola Home 1230 020 5564
Legacy ARRIS
Colombia:
+56 2 678 4500
Legacy Motorola Home 1 8005 1 80947
Legacy ARRIS
+57 1 381 9103
Legacy Motorola Home 215 323 2346
Ecuador:
Legacy Motorola Home 215 323 2346
El Salvador:
Legacy Motorola Home 800 6625
Honduras:
Legacy Motorola Home 800 0123,
3, then 866 842
84 0264
Mexico:
Legacy Motorola Home 001 866 391 2349
AF
Costa Rica:
Legacy ARRIS
01 800 522 7747 or +52 55
5 22828531
Panama:
Legacy Motorola Home
me 001 800 20
203 4345
Peru:
Legacy Motorola Home 0 800 5 3651
Puerto Rico:
Legacy Motorola
ola
a Home 866 862 2627
26
Rep. Dominicana:
Legacy Motorola
otorola Home 1 888 751
75 8898
Venezuela:
Legacy
cy Motorola Home 0 800
80 100 9161
Europe Region:
Release 24
Europe:
Legacy
gacy ARRIS
+31 20 311 2525
Belgium:
Legacyy M
Moto
Motorola Home
0 800 72 163
Denmark:
Legacy Motorola
Home
80 88 6748
Finland:
Lega
Legacy
ega Motorola Home
0 800 114 263
France:
Legacy Motorola Home
0 800 90 7038
Germany:
Legacy Motorola Home
0 800 18 73019
Hungary:
Legacy Motorola Home
06 800 18164
Ireland:
Legacy Motorola Home
1 800 55 9871
Israel Golden Lines:
Legacy Motorola Home
1 809 25 2071
Israel Bezeq:
Legacy Motorola Home
1 809 42 9181
Israel Barak:
Legacy Motorola Home
1 809 31 5435
Italy:
Legacy Motorola Home
800 788 304
Luxembourg:
Legacy Motorola Home
0 800 2 5310
Netherlands Holland:
Legacy Motorola Home
0 800 022 0176
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
45
Chapter 9: ARRIS Contacts
Norway:
Legacy Motorola Home
800 15 670
Poland:
Legacy Motorola Home
00 800 111 3671
Portugal:
Legacy Motorola Home
800 81 3461
Spain:
Legacy Motorola Home
900 99 1771
Sweden:
Legacy Motorola Home
020 79 0241
Switzerland:
Legacy Motorola Home
0 800 561 872
United Kingdom:
Legacy Motorola Home
0 800 404 8439
Asia Region:
Asia
Legacy ARRIS
+86 755 8634 9110
Legacy Motorola Home
+1 847 725 4011 (Worldwide)
AF
Japan Region:
Japan:
Legacy ARRIS
+81 3 5461 7320
Legacy Motorola Home
+1 847
47 725
72 4011 (Worldwide)
(W
Legacy ARRIS
RRIS
+82
82 3
31 740 4203
Legacy
cy Motorola Home
+1
+ 847 725 4011 (Worldwide)
Korea Region:
Korea:
China Region:
China:
Legacy
cy ARRIS
+86 755 8634 9110 or 4008810685 (in
China only)
Legacy Motorola
Home
+1 847 725 4011 (Worldwide)
Australia / New Zealand Region:
Australia /
New Zealand
Legacy ARRIS
+86 755 8634 9110
Legacy Motorola Home
61 3 81997220 or 1800 242664
(Australia only)
By Email
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
46
Chapter 9: ARRIS Contacts
North America:
Headend and Network Equipment:
Ruckus, Optics, Amps, Nodes,
Transmitters, CHP, Passives,
OptiMax, CoreWave, CoreView
RFOptics-support@arrisi.com
CMTS Products:
C3, C4, ICO, ASA, CxM, CMTS1000,
CMTS1500, E6000
techsupport.na@arrisi.com
CMTS Product:
BSR, SRM4, HSIM4, TX32, RX48,
SRM10G
tac.helpdesk@arrisi.com
Moxi and WHS
Products:
Moxi, MCR, Portal, WHS, WHS5225, techsupport.na@arrisi.com
MediaPlayer, Whole Home Solution,
Gateway
D5 and DVS
Products:
D5, Application Manager, VIPr,
techsupport.na@arrisi.com
tec
techsup
Hemi, Encore, Quartet, Prelude, EGT
or DVS
AF
RF Optics:
DVS Products:
CAS, DACs, CASMR, APEX3000,
3000
3000,
Secu
NC2000, DreamGallery, Secure
VP100,
P100, STBs,
Media, VideoFlow, AVP100,
yPicker,
AS-RAC, QT Plus, CherryPicker,
Encoder, Astria
tac.helpdesk@arrisi.com
tac.helpdesk@
helpd
EMP Products:
AdEdge, APS,
S, BEQ6XXX,
EQ6XXX, BME50,
BMR1200,, CVEx, MSP2XXX, RMS
RMS,
SBSS, SVA,
VA, VMS
VM
emp-support@arrisi.com
Digital Ad Insertion: Ad Insertion, Skyvision, Spot
Spots, ACM, ai-support@arrisi.com
5, XMS
XM
n5,
Release 24
Video on Demand:
Video
eo OnDemand, VO
VOD, nABLE,
Transit
CMM, n5, X
XMS, Tra
vod-support@arrisi.com
VOD Products:
s:
B1 Video Serve
Server,
Server M3 Video Server,
cDVR
R Vi
Video Solution
tac.helpdesk@arrisi.com
WorkAssure:
WorkAssure,
WorkAss
rkAs
I&R, SageQuest,
workassure-support@arrisi.com
Wireless Matrix, Tech Director, Tech
Wirele
Calendar, SSM Alarms
Cale
Assurance Products: ServAssure, OpsLogic, Powersense,
SALIVE, EventAssure, HouseCheck,
Data Warehouse, Starnodes
assurance-support@arrisi.com
GPON Product:
GPON, POL, Carrier Ethernet
tac.helpdesk@arrisi.com
Satellite and
Modular Systems:
DSR, Uplink, IPTV, Encoder
tac.helpdesk@arrisi.com
Korea:
Legacy ARRIS Products
techsupport.korea@arrisi.com
Korea:
Legacy Motorola Home
tac.helpdesk@arrisi.com
Australia / New
Zealand:
Legacy ARRIS Products
techsupport.asia@arrisi.com
Australia / New
Zealand:
Legacy Motorola Home
support.anz@arrisi.com
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
47
Chapter 9: ARRIS Contacts
Customer Premise Equipment:
Touchstone Products: TGxxx, TMxxx, Touchstone, TTM,
Packet Ace, Cornerstone, HDT,
Incognito, CableModem, eMTA,
Telephone Gateway
techsupport.na@arrisi.com
CableModem:
tac.helpdesk@arrisi.com
Cable Modem, MTA
Latin America:
Legacy ARRIS Products
techsupport.cala@arrisi.com
Latin America:
Legacy Motorola Home
tac.helpdesk@arrisi.com
Europe:
Legacy ARRIS Products
techsupport.europe@arrisi.com
ech
Europe:
Legacy Motorola Home
tac.helpdesk@arrisi.com
ta
tac.help
Asia:
Legacy ARRIS Products
techsupport.asia@arrisi.com
techs
techsupport
Asia:
AF
International (All Products):
Japan:
Japan:
Legacy Motorola Home
tac.helpdesk@arrisi.com
tac.helpdesk@
.helpd
Legacy ARRIS Products
cts
techsupport.japan@arrisi.com
techsuppo
ppo
Legacy Motorola Home
tac.helpdesk@arrisi.com
tac.he
Ask ARRIS Customer Portal
The Ask ARRIS Customer Portal enables you tto:
„
Use innovative search
rch
ch technology to deliver fast, relevant, reliable information exactly when you
need it, 24x7
„
Manage technical
hnical support
support cases for yyour products, support level, and site location
„
Access technical
echnical documentation and webcasts
To use the portal,
l, you will need tto register for the site using your support contract ID and email
address. To access the customer
custom portal:
http://www.arrisi.com/support
com
Global Knowledge Services and Training
For more information about Global Knowledge Services and the programs we offer, e-mail us at:
training@arrisi.com
Release 24
DRAFT 1.0
November 2014
Touchstone TG2472 Telephony Gateway User Guide
48
D
AF
Touchstone TG2472 Telephony Gateway User Guide
Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
T: 1-678-473-2000
F: 1-678-473-8470
www.arrisi.com

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.5
Linearized                      : Yes
Author                          : Bob Schultz "ARRIS Global Knowledge Services"
Create Date                     : 2014:11:27 10:34:13+08:00
Keywords                        : "Release, 24, DRAFT, 1.0, November, 2014"
Modify Date                     : 2014:11:27 10:34:13+08:00
XMP Toolkit                     : Adobe XMP Core 4.2.1-c041 52.342996, 2008/05/07-20:48:00
Metadata Date                   : 2014:11:18 10:01:29-05:00
Creator Tool                    : Acrobat PDFMaker 11 for Word
Document ID                     : uuid:cdf62d25-be7b-4a7a-9c4d-d46a0ea0e2f4
Instance ID                     : uuid:29882ad4-9806-4391-9ec7-a25fe487cefd
Format                          : application/pdf
Title                           : TG2472G-NA Telephony Gateway User Guide
Description                     : Touchstone TG2472 Telephony Gateway
Creator                         : Bob Schultz "ARRIS Global Knowledge Services"
Subject                         : Release 24    DRAFT 1.0    November 2014
Producer                        : Acrobat Distiller 9.0.0 (Windows)
Source Modified                 : D:20141118145358
Company                         : ARRIS
Comments                        : PN xxxxxx
Headline                        : Touchstone TG2472 Telephony Gateway
Page Count                      : 49

EXIF Metadata provided by EXIF.tools