ARRIS TG3482ER Wireless Telephony Gateway User Manual TG3482G NA Users Guide

ARRIS Group, Inc. Wireless Telephony Gateway TG3482G NA Users Guide

Users Guide

Draft OnlyTouchstone TG3482 TelephonyGatewayUser GuideRelease 34 DRAFT 1.0 July 2016July 2016
Draft OnlyTouchstone TG3482 Telephony Gateway User GuideRelease 34 DRAFT 1.0ARRIS Copyrights and Trademarks© 2016 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may bereproduced in any form or by any means or used to make any derivative work (such astranslation, transformation, or adaptation) without written permission from ARRISEnterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to makechanges in content from time to time without obligation on the part of ARRIS to providenotification of such revision or change.ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other trademarks andtrade names may be used in this document to refer to either the entities claiming the marksand the names of their products. ARRIS disclaims proprietary interest in the marks andnames of others.ARRIS provides this guide without warranty of any kind, implied or expressed, including, butnot limited to, the implied warranties of merchantability and fitness for a particular purpose.ARRIS may make improvements or changes in the product(s) described in this manual at anytime.The capabilities, system requirements and/or compatibility with third-party productsdescribed herein are subject to change without notice.Patent NoticeProtected under one or more of the following U.S. patents: http://www.arris.com/legalOther patents pending.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 3Table of Contents1. Safety Requirements............................................................................................... 5FCC Part 15 ........................................................................................................................ 6RF Exposure............................................................................................................... 7Industry Canada Compliance............................................................................................. 7For Mexico ......................................................................................................................... 7European Compliance........................................................................................................ 72. Getting Started ....................................................................................................... 9Introduction....................................................................................................................... 9About Your New Telephony Gateway ............................................................................... 9What's in the Box............................................................................................................. 10Items You Need ............................................................................................................... 10Getting Service................................................................................................................. 11System Requirements...................................................................................................... 12Recommended Hardware....................................................................................... 12Windows ................................................................................................................. 12Mac OS.................................................................................................................... 12Linux/Unix ............................................................................................................... 12About this Manual ........................................................................................................... 13What about Security? ...................................................................................................... 13Ethernet or Wireless?...................................................................................................... 14Getting Support ............................................................................................................... 153. Installing and Connecting your Telephony Gateway............................................... 16Front Panel ...................................................................................................................... 17Rear Panel........................................................................................................................ 18Selecting an Installation Location.................................................................................... 18Desktop Mounting Instructions .............................................................................. 19Factors Affecting Wireless Range ........................................................................... 19Connecting the Telephony Gateway ............................................................................... 20Configuring Your Wireless Connection............................................................................ 21Accessing the Configuration Interface.................................................................... 21Setting Parental Controls................................................................................................. 22Finding the MAC Address of a Computer ............................................................... 22Making Your Parental Control Settings................................................................... 224. Configuring Your Ethernet Connection................................................................... 25Requirements .................................................................................................................. 25
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 4How to use this Chapter .................................................................................................. 25TCP/IP Configuration for Windows Vista......................................................................... 25TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 26TCP/IP Configuration for Mac OS X ................................................................................. 265. Using the Telephony Gateway............................................................................... 28Setting up Your Computer to Use the Telephony Gateway ............................................ 28Indicator Light for the TG3482 ........................................................................................ 28Wiring Problems ..................................................................................................... 29Using the Reset Button ........................................................................................... 29Resetting the Router to Factory Defaults ............................................................... 306. Troubleshooting.................................................................................................... 31The Telephony Gateway is plugged in, but the Power light is Off .................................. 31I'm not getting on the Internet (all connections) ............................................................ 31I'm not getting on the Internet (Ethernet) ...................................................................... 31I'm not getting on the Internet (Wireless)....................................................................... 32My wireless Internet connection stops working sometimes .......................................... 32I can get on the Internet, but everything is slow ............................................................ 32I don't have a dial tone when I pick up the phone - why? .............................................. 327. Glossary................................................................................................................ 34
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 5Chapter 1Safety RequirementsThe ARRIS Telephony Gateway complies with the applicable requirements for performance,construction, labeling, and information when used as outlined below:CAUTIONPotential equipment damagePotential loss of serviceConnecting the Telephony Gateway to existing telephone wiring should only be performed bya professional installer. Physical connections to the previous telephone provider must beremoved and the wiring must be checked; there must not be any voltages. Cancelation oftelephone service is not adequate. Failure to do so may result in loss of service and/orpermanent damage to the Telephony Gateway.CAUTIONRisk of shockMains voltages inside this unit. No user serviceable parts inside. Refer service to qualifiedpersonnel only!CAUTIONRisk of explosionReplacing the battery with an incorrect type, heating a battery above 75°C, or incinerating abattery, can cause product failure and a risk of fire or battery explosion. Do not dispose of infire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.The Telephony Gateway is designed to be connected directly to a telephone.Connecting the Telephony Gateway to the home’s existing telephone wiring should onlybe performed by a professional installer.Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool,etc.), to avoid risk of electrocution.Do not use the telephone to report a gas leak in the vicinity of the leak.The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaningagents shall be used.Do not use spray cleaners or aerosols on the gateway.Avoid using and/or connecting the equipment during an electrical storm, to avoid risk ofelectrocution.Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heatregisters, space heaters, fireplaces, etc.).
Draft OnlyChapter 1:Safety RequirementsRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 6Use only the AC power adapter (if provided) and power cord included with the equipment.Equipment should be installed near the power outlet and should be easily accessible.The shield of the coaxial cable must be connected to earth (grounded) at the entrance tothe building in accordance with applicable national electrical installation codes. In the U.S.,this is required by NFPA 70 (National Electrical Code) Article 820. In the European Unionand in certain other countries, CATV installation equipotential bonding requirements arespecified in IEC 60728-11, Cable networks for television signals, sound signals andinteractive services, Part 11: Safety. This equipment is intended to be installed inaccordance with the requirements of IEC 60728-11 for safe operation.If the equipment is to be installed in an area serviced by an IT power line network, as isfound in many areas of Norway, special attention should be given that the installation is inaccordance with IEC 60728-11, in particular Annex B and Figure B.4.In areas of high surge events or poor grounding situations and areas prone to lightningstrikes, additional surge protection may be required (i.e. PF11VNT3 from American PowerConversion) on the AC, RF, Ethernet and Phone lines.When the Telephony Gateway is connected to a local computer through Ethernet cables,the computer must be properly grounded to the building/residence AC ground network.All plug-in cards within the computer must be properly installed and grounded to thecomputer frame per the manufacturer’s specifications.Ensure proper ventilation. Position the Telephony Gateway so that air flows freely aroundit and the ventilation holes on the unit are not blocked.Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or whichmay be damaged by the heat generated by the modem, its power supply, or otheraccessories.FCC Part 15This equipment has been tested and found to comply with the requirements for a Class Bdigital device under Part 15 of the Federal Communications Commission (FCC) rules. Theserequirements are intended to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, uses and can radiate radio frequencyenergy and, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee that interference willnot occur in a particular installation. If this equipment does cause harmful interference toradio or television reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the followingmeasures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiveris connected.Consult the dealer or an experienced radio/TV technician for help.
Draft OnlyChapter 1:Safety RequirementsRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 7WARNINGChanges or modifications to this equipment not expressly approved by the party responsiblefor compliance could void the user’s authority to operate the equipment.RF ExposureThis equipment complies with FCC radiation exposure limits set forth for an uncontrolledenvironment. This equipment should be installed and operated with minimum distance of11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Industry Canada ComplianceUnder Industry Canada regulations, this radio transmitter may only operate using an antennaof a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. Toreduce potential radio interference to other users, the antenna type and its gain should be sochosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than thatnecessary for successful communication.This device complies with Industry Canada license-exempt RSS standard(s). Operation issubject to the following two conditions: (1) this device may not cause interference, and (2)this device must accept any interference, including interference that may cause undesiredoperation of the device.For MexicoThe operation of this equipment is subject to the following two conditions: (1) This equipmentor device cannot cause harmful interference and (2) this equipment or device must accept anyinterference, including interference that may cause some unwanted operation of theequipment.European ComplianceThis product complies with the provision of the Radio and Telecommunication TerminalEquipment (R&TTE) Directive (1999/5/EC), the Electromagnetic Compatibility (EMC) Directive(2014/30/EU), and the Low Voltage Directive (2014/35/EU). As such, this product bears the CEmarking in accordance with the above applicable Directive(s).A copy of the Declaration of Conformity may be obtained from: ARRIS Solutions, UK, 710Wharfedale Rd, Winnersh, Wokingham RG41 5TP, United Kingdom.
Draft OnlyChapter 1:Safety RequirementsRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 8As indicated by this symbol, disposal of this product or battery is governedby Directive 2002/96/EC of the European Parliament and of the Council onwaste electrical and electronic equipment (WEEE). WEEE could potentiallyprove harmful to the environment; as such, upon disposal of the TelephonyGateway the Directive requires that this product must not be disposed asunsorted municipal waste, but rather collected separately and disposed ofin accordance with local WEEE ordinances.This product complies with directive 2002/95/EC of the EuropeanParliament and of the Council of 27 January 2003 on the restriction of theuse of certain hazardous substances (RoHS) in electrical and electronicequipment.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 9Chapter 2Getting StartedIntroductionGet ready to experience the Internet’s express lane! Whether you’re checking out streamingmedia, downloading new software, checking your email, or talking with friends on the phone,the Touchstone TG3482 Telephony Gateway brings it all to you faster and more reliably. Allwhile providing toll quality Voice over IP telephone service and both wired and wirelessconnectivity. It also provides a Lithium-Ion battery backup to provide continued telephoneservice during power outages.The Touchstone TG3482 Telephony Gateway provides four Ethernet connections for use asthe hub of your home/office Local Area Network (LAN). The TG3482 also provides802.11a/b/g/n wireless connectivity for enhanced mobility and versatility. In addition, theTG3482 provides for up to two separate lines of telephone service.Installation is simple and your cable company will provide assistance to you for any specialrequirements.About Your New Telephony GatewayThe Touchstone TG3482 Telephony Gateway is DOCSIS compliant with the following features:Speed: much faster than dialup or ISDN service; up to twenty four times faster thanDOCSIS 2.0 cable modems.Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can beused simultaneouslyFlexibility: provides two independent lines of telephone service as well as high speed dataCompatibility:Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1;supports tiered data services (if offered by your cable -company)Telephony services: PacketCable™ 2.0 compliant The TG3482 provides:Wireless 802.11a/b/g/n/ac connectivityFour Ethernet ports for connections to non-wireless devicesUp to two lines of telephone serviceIntegrated MoCA 2.0 home networkingDOCSIS 3.0 compliant with Li-Ion backup batteryOne USB host port (future support for external USB devices)
Draft OnlyChapter 2:Getting StartedRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 10What's in the BoxMake sure you have the following items before proceeding. Call your cable company forassistance if anything is missing.Telephony GatewayPower CordBattery (not included with all models)Wireless Connection Configuration GuideEthernet CableEnd User License AgreementItems You NeedIf you are installing the Telephony Gateway yourself, make sure you have the following itemson hand before continuing:Telephony Gateway package: see What's in the Box (page 10) for a list of items in thepackage.Coaxial cable (coax): This is a round cable with a connector on each end. It is the samekind of wire used to connect to your television for cable TV. You can buy coax from anyelectronics retailer and many discount stores; make sure it has connectors on both ends.There are two types of connectors, slip-on and screw-on; the screw-on connectors arebest for use with your Telephony Gateway. The coax should be long enough to reach fromyour Telephony Gateway to the nearest cable outlet.Note: For best performance, use high-quality RG-6 type coax cable and minimize oreliminate splitters between the cable jack and the Data Gateway.
Draft OnlyChapter 2:Getting StartedRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 11Phone Cable: This is a standard phone cable with standard phone connectors (RJ11 type)on both ends. You can buy phone cables from any electronics retailer and many discountstores.Splitter (optional): provides an extra cable connection by splitting a single outlet into two.You may need a splitter if you have a TV already connected to the cable outlet that youwant to use. You can buy a splitter from any electronics retailer and most discount stores;you may also need a short piece of coax cable (with connectors); use it to connect thesplitter to the cable outlet and then connect the Telephony Gateway and TV to thesplitter.Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.Using several splitters in a line may deteriorate the quality of your television, telephone,and/or internet connection.Information packet: your cable company should furnish you with a packet containinginformation about your service and how to set it up. Read this information carefully andcontact your cable company if you have any questions.Getting ServiceBefore trying to use your new Telephony Gateway, contact your local cable company toestablish an Internet account and telephone service. When you call, have the followinginformation ready:the Telephony Gateway serial number and cable MAC addresses of the unit (printed onthe Telephony Gateway)the model number of the Telephony Gateway (printed on the Telephony Gateway)If the Telephony Gateway was provided by your cable company, they already have therequired information.In addition, you should ask your cable company the following questions:Do you have any special system requirements or files that I need to download after I amconnected?When can I start using my Telephony Gateway?
Draft OnlyChapter 2:Getting StartedRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 12Do I need a user ID or password to access the Internet or my e-mail?Will my phone number(s) change?What new calling features will I have and how do I use them?System RequirementsThe Touchstone Telephony Gateway operates with most computers. The following describesrequirements for each operating system; see the documentation for your system for detailson enabling and configuring networking.To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cablecompany. Telephone service requires that the cable company has PacketCable support.Recommended HardwareThe following hardware configuration is recommended. Computers not meeting thisconfiguration can still work with the TG3482, but may not be able to make maximum use ofTG3482 throughput.CPU: P4, 3GHz or fasterRAM: 1GB or greaterHard drive: 7200 RPM or fasterEthernet: Gig-E (1000BaseT)WindowsWindows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wirelessLAN connection must be available.Mac OSSystem 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernetor wireless LAN connection must be available.Linux/UnixHardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet orwireless LAN connection must be available.
Draft OnlyChapter 2:Getting StartedRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 13About this ManualThis manual covers the Touchstone TG3482 Telephony Gateway. The model number is on thelabel affixed to the Telephony Gateway.1. Security Label2. Model NumberWhat about Security?Having a high-speed, always-on connection to the Internet requires a certain amount ofresponsibility to other Internet users—including the need to maintain a reasonably securesystem. While no system is 100% secure, you can use the following tips to enhance yoursystem’s security:Keep the operating system of your computer updated with the latest security patches.Run the system update utility at least weekly.Keep your email program updated with the latest security patches. In addition, avoidopening email containing attachments, or opening files sent through chat rooms,whenever possible.Install a virus checker and keep it updated.Avoid providing web or file-sharing services over your Telephony Gateway. Besides certainvulnerability problems, most cable companies prohibit running servers on consumer-levelaccounts and may suspend your account for violating your terms of service.Use the cable company’s mail servers for sending email.Avoid using proxy software unless you are certain that it is not open for abuse by otherInternet users (some are shipped open by default). Criminals can take advantage of openproxies to hide their identity when breaking into other computers or sending spam. If youhave an open proxy, your cable company may suspend your account to protect the rest ofthe network.The TG3482 ships with wireless LAN security set by default (for the same reasons that youshould run only secured proxies). See the security label on your product for the factorysecurity settings. If you need to modify the default wireless security settings, seeConfiguring Your Wireless Connection (page 21).
Draft OnlyChapter 2:Getting StartedRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 14Ethernet or Wireless?There are two ways to connect your computer (or other equipment) to the TelephonyGateway. The following will help you decide which is best for you:EthernetEthernet is a standard method of connecting two or more computers into a Local AreaNetwork (LAN). You can use the Ethernet connection if your computer has built-in Ethernethardware.Note: To connect more than four computers to the TG3482 through the Ethernet ports, youneed an Ethernet hub (available at computer retailers).The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (theconnectors look like wide telephone connectors); you can purchase more cables if necessaryat a computer retailer. If you are connecting the Telephony Gateway directly to a computer,or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-throughcable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.WirelessWireless access lets you connect additional (wireless-capable) devices to Telephony Gateway.The 802.11 wireless LAN standard allows one or more computers to access the TG3482 using awireless (radio) signal. These connections are in addition to the connections supported viaEthernet.Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with yourcomputer, see your computer dealer.BothIf you have two or more computers, you can use Ethernet for up to four devices and wirelessfor the others. To connect five or more computers to the Ethernet ports, you will need anEthernet hub (available at computer retailers.)
Draft OnlyChapter 2:Getting StartedRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 15Getting SupportIf you need assistance with your ARRIS product please contact your cable company.For additional technical information and product User Guides please visit the ARRIS Supportwebsite at http://www.arris.com/consumers.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 16Chapter 3Installing and Connecting your TelephonyGatewayBefore you start, make sure that:You have contacted your cable company and verified that they provide data andtelephone service using standard DOCSIS technology.You have all the Items You Need.Cable, phone, and power outlets are available near the computer. If a cable outlet is notconveniently located, your cable company can install a new one.If you have ordered service, your cable company should configure the Telephony Gatewayautomatically. You need only follow the instructions in this section to install and connect theTelephony Gateway.CAUTIONRisk of equipment damageOnly qualified installation technicians should connect the Telephony Gateway to house wiring.Incumbent telephone service must be physically disconnected at the outside interface boxbefore making any connections.
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 17Front PanelThe front of the Telephony Gateway has the following indicators.1. WPS Button with indicator light: indicates Wireless Protected Setup (WPS) is active.2. Power: indicates whether AC power is available to the unit.
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 18Rear PanelThe rear of the Telephony Gateway has the following connectors and controls.1. Tel (1 - 2): connectors for phone lines.2. Ethernet (1 - 2): connectors for use with a computer LAN port.3. Power: connector for the power cord.4. Cable: connector for the coaxial cable.5. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use apointed non-metallic object to press this button.Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install your TelephonyGateway:Is an AC outlet available nearby? For best results, the outlet should not be switched andshould be close enough to the Telephony Gateway that extension cords are not required.Is a cable jack available? For best performance, keep the number of splitters between thejack and cable drop to a minimum. Each splitter attenuates (reduces) the signal availableto the Telephony Gateway. A large number of splitters can slow down the Internetconnection and even affect your telephone service.Can you easily run cables between the Telephony Gateway’s location and the phones?
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 19If you are connecting devices to the Ethernet ports, can you easily run cables between theTelephony Gateway’s location and those devices?If you want to install the Telephony Gateway on a desktop, is there enough space oneither side to keep the vents clear? Blocking the vents may cause overheating.How close are your wireless devices? The Telephony Gateway wireless connection range istypically 100–200 feet (30m–65m). A number of factors can affect connection range, asdescribed below.Desktop Mounting InstructionsPosition the Telephony Gateway so that:it stands vertically on its base (Do not lay it flat on its side.)air flows freely around itthe back faces the nearest wallit will not fall to the floor if bumped or movedthe ventilation holes on the sides of the unit are not blockedFactors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Increases range Raising the unit above the devices (for example, installing the TelephonyGateway in the upper floor of a multi-story dwelling)Adding a wireless extender to the networkDecreases range Lowering the unit below the devices (for example, installing theTelephony Gateway in a basement)Metal or concrete walls between the Telephony Gateway and otherdevicesLarge metal appliances, aquariums, or metal cabinets between theTelephony Gateway and other devicesInterference and RF noise (2.4 GHz wireless phones, microwave ovens,or other wireless networks)Note: Note that decreasing the range of your wireless network may be beneficial, as long asthe decreased range is sufficient for your needs. By limiting your network’s range, you reduceinterference with other networks and make it harder for unwanted users to find and connectto your network.Note: Setting the transmit power level to High increases the range. Setting it to Medium orLow decreases the range proportionately.
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 20Connecting the Telephony GatewayWARNINGRisk of injury or equipment damageConnecting the Telephony Gateway to the home’s existing telephone wiring should only beperformed by a professional installer. Physical connections to the previous telephone providermust be removed and the wiring must be checked; there must not be any voltage. Cancelationof telephone service is not adequate. Failure to do so may result in loss of service and/orpermanent damage to the Telephony Gateway.1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to theTelephony Gateway’s Cable connector (3). Tighten the connections by hand, then tightenan additional 1/8 turn with a wrench.Note: For best performance, use high-quality coax cable and minimize or eliminatesplitters between the cable jack and the Telephony Gateway. If you are using MoCA foryour home network, MoCA filters must be installed on any legacy client devices. Yourcable company will install these filters for you.2. Insert the plug from the power cord into the Power connector on the back of theTelephony Gateway (4), and insert the power cord into a convenient AC outlet.The Power light on the front of the Telephony Gateway lights up, then flashes once. SeeTroubleshooting (page 31) if the Power light does not turn on.
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 213. Connect one end of the Ethernet cable to any Ethernet port on the back of the TelephonyGateway (2) and the other end to the Ethernet port on a computer, hub, or broadbandrouter.Note: If you are connecting to a computer, use the Ethernet cable included in theTelephony Gateway package.4. Connect one end of the telephone cable to any telephone port on the back of theTelephony Gateway (1). Connect the other end to the telephone.Configuring Your Wireless ConnectionThe TG3482 ships with wireless LAN security set by default. See the security label on yourproduct for the factory security settings.Note: You must set up your computer and other client devices to work with the securitysettings on the TG3482. Refer to the documentation for your client device for instructions onsetting security. On most computer systems you only need to select the network name (SSID)device and enter the encryption key. If your computer or client device supports Wi-Fi AllianceWPS (Wireless Protected Setup), activate WPS on your computer or client device and theTG3482 simultaneously to easily set up your system security.1. Security LabelIf you need to modify the Telephony Gateway’s default wireless security settings, or if youwant to configure any other wireless LAN settings, refer to the following instructions.Accessing the Configuration InterfaceFollow these steps to access the configuration interface. You should have already set up theTG3482 as described in Installing and Connecting your Telephony Gateway (page 16).1. If security has been properly set up on your computer to access the wireless LAN on theTG3482, use the connection utility for your operating system to connect to the wirelessLAN using its network name (SSID), as shown on the security label.2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connectionbetween your computer and the TG3482.3. In your web browser, open the page http://192.168.0.1/ to access the wireless routersetup.
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 22The Login screen displays.Note: The default user name is “admin”. The default password is “password”, in lowercase letters.4. Enter the user name and password and click the Apply button to log in.The System Basic Setup screen displays.5. Use the online help information to set configuration parameters as required.Note: Most configuration parameters that you may want to set can be accessed on theSystem Basic Setup screen, including the security mode and setting a system password.Setting Parental ControlsThe Parental Control feature allows you to block specified keywords and web sites from beingaccessed and also to specify trusted computers in the network. Trusted computers are notaffected by the parental control settings.Finding the MAC Address of a ComputerIn order to set up trusted computers you must first determine the MAC address of thosecomputers.Use the operating system of your computer to find its MAC address, as follows:Windows: from the Start menu, find and select the Control Panel. Double-click Network &Sharing Center. Then double-click either “Wireless Network Connection” for a wirelessconnection, or “Local Area Connection” for an Ethernet connection. Next click the Detailsbutton. The “Physical Address” line shows the MAC address.MacOS X: open System Preferences and click the Network icon. To find the Ethernet MACaddress, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The“Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airportfrom the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MACaddress.Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wirelessinterface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0).Making Your Parental Control SettingsFollow these steps to set up your Parental Controls:1. Access and log into the wireless configuration interface as explained in Accessing theConfiguration Interface (page 21).2. Click the Firewall tab and then click Parental Controls in the side menu to display theParental Controls screen.
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 233. Check the Enable Parental Controls checkbox and click the Apply button.4. Configure any or all of the following parental controls:Trusted MAC Addresses:Enter the MAC addresses of any “trusted” computers on the network and click the Applybutton. You can add two trusted computers. Once added, these trusted computers willnot be affected by the parental control settings. For example, you may want thecomputers of the father and mother to be trusted, while the childrens’ computers haveparental controls in effect.Note: Refer to the Finding the MAC Address of a Computer (page 22) for information ondetermining the MAC address of your computer.Keyword and Web Site Filtering:You can add a list of keywords and web sites that you want to block. To add a keyword orweb site to the list, click the respective Add button. To delete a keyword or web site fromthe list, first click its check box and then click the Delete button.Add Keyword Filter Dialog Box
Draft OnlyChapter 3:Installing and Connecting your Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 24Add Web Site Filter Dialog BoxAdding a Keyword or Web Site Filtera. Enter the keyword in the Keyword field or web site URL address in the Web Site field.b. Click the checkboxes for the days you want access blocked, or click the All Weekcheckbox for all week.c. Set the start time and end time during the specified days (24-hour clock). (0:00 until0:00 indicates all day, or just click the All Day checkbox.)d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click theApply button.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 25Chapter 4Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection, you may haveto configure your computer’s TCP/IP settings. The steps that follow will guide you throughsetting your computer’s TCP/IP settings to work with the Telephony Gateway.RequirementsMake sure you have the following before attempting to configure your Ethernet connection:Computer with Ethernet interfaceEthernet cable (supplied)IP address, subnet, gateway, and DNS information for installations not using DHCPHow to use this ChapterThe following list shows the procedures for modifying the TCP/IP settings on the computer.The procedure is slightly different depending on the operating system that you are using.Please ensure you are using the correct steps for the operating system on your computer.Follow the links below for instructions to configure your Ethernet connection on youroperating system.TCP/IP Configuration for Windows Vista (page 25)TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 (page 26)TCP/IP Configuration for Mac OS X (page 26)TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operating system.1. Open the Vista Control Panel.2. Double-click Network and Sharing Center to display the Network and Sharing CenterWindow.3. Click Manage network connections. If prompted for a connection, choose Local AreaConnection.The Network Connections window displays.4. Double-click the Local Area Connection to open the Properties window:Note: If Windows requests permission to continue, click Continue.
Draft OnlyChapter 4:Configuring Your Ethernet ConnectionRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 265. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click Internet ProtocolVersion 6 (TCP/IPv6) to configure TCP/IPv6.The TCP/IP properties window for the version you selected displays.6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and ObtainDNS server address automatically, unless instructed otherwise by your cable provider.7. Click OK to accept the new settings and close the Properties window.TCP/IP Configuration for Windows 7, Windows 8,or Windows 10Follow these steps to configure the Ethernet interface on a Windows 7, Windows 8, orWindows 10 operating system.1. Click the Start menu and type network and sharing into the Search box.2. Select Network and Sharing Center when it appears.3. Click Change adapter settings from the left-side menu.4. Right-click on your local area connection icon and select Properties to open the Propertieswindow.5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6(TCP/IPv6) and click Properties to configure TCP/IPv6.The TCP/IP properties window for the version you selected displays.6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and ObtainDNS server address automatically, unless instructed otherwise by your cable provider.7. Click OK to accept the new settings and close the Properties window. Then click Close toback out of the remaining setup screens.TCP/IP Configuration for Mac OS XFollow these steps to configure the Ethernet interface on a Mac OS X operating system.1. Open System Preferences, either by choosing System Preferences from the Apple menu orby clicking the System Preferences icon in the dock.2. Click the Network icon.3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from theShow menu.4. Choose the TCP/IP tab, if necessary.
Draft OnlyChapter 4:Configuring Your Ethernet ConnectionRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 27If you are using TCP/IPv4, go to step 5.If your cable provider requires TCP/IPv6, go to step 8.5. Choose Using DHCP from the Configure IPv4 menu.6. If necessary, click the Renew DHCP Lease button.7. Close the System Properties application.TCP/IPv4 configuration is completed.8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.9. Choose Automatically from the Configure IPv6 drop-down menu and click OK.10. Close the System Properties application.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 28Chapter 5Using the Telephony GatewayThis chapter describes the controls and features available on the Telephony Gateway, andcovers basic troubleshooting procedures.Setting up Your Computer to Use the Telephony Gateway (page 28)Indicator Lights for the TG3482Using the Reset ButtonSetting up Your Computer to Use the TelephonyGatewayFollow the instructions in the information packet supplied by your cable company. Contactyour cable company if you need help setting up your computer.Indicator Light for the TG3482The Telephony Gateway has one LED indicator light (2) to indicate that AC power is availableto the unit.
Draft OnlyChapter 5:Using the Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 29Wiring ProblemsIf the Telephony Gateway begins flashing its light for more than 10 seconds, this indicates aproblem with the telephone wiring — the red and green wires may be shorted (touching), orthere may be undesired voltage on the lines. If this pattern persists for more than 10 seconds,disconnect the telephone lines from the Telephony Gateway, then call a wiring technician forassistance.Using the Reset ButtonUse the Reset button (5), on the back of the Telephony Gateway, to reset the modem andperform initialization as if you power cycled the unit. You may need to reset the TelephonyGateway if you are having problems connecting to the Internet. Using this button will be rare.Use a pointed non-metallic object to press this button. The Reset button is recessed toprevent accidental resets.1. Tel2. Ethernet (1-2)3. Cable4. Power5. Reset
Draft OnlyChapter 5:Using the Telephony GatewayRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 30Resetting the Router to Factory DefaultsTo reset the router to factory defaults, press and hold the Reset button on the back of theTelephony Gateway for more than fifteen seconds. This restores the wireless setupconfiguration and router configuration parameters to the factory defaults. You may need todo this if a misconfiguration has locked out all access.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 31Chapter 6TroubleshootingThe Telephony Gateway is plugged in, but thePower light is OffCheck all power connections. Is the power cord plugged in firmly at both ends?If you plugged the power cord into a power strip, make sure the strip is switched on.Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch,make sure the switch is on.Finally, check the fuse or circuit breaker panel.I'm not getting on the Internet (all connections)It may take over 30 minutes to establish a connection the first time you power up yourTelephony Gateway, especially when many people are online. Always leave your TelephonyGateway plugged into AC power and connected to the cable system.Check the front panel lights:The Power and Online lights should be on.If the Power light blinks for more than 30 minutes, call your cable company for assistance.Check your cable connections. Connectors should be tight. The coax cable should not bepinched, kinked, or bent sharply—any of these can cause a break or short in the cable (youmay have to replace the cable). If you have one or more splitters between the TelephonyGateway and CATV outlet, remove the splitters and connect the Telephony Gateway directlyto the outlet.Proceed to the Ethernet or wireless solutions if necessary.I'm not getting on the Internet (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernet cable? Use the supplied cable for direct connection toa computer; use a cross-over cable for connection to a hub.Press the Reset button on the back of the Telephony Gateway.
Draft OnlyChapter 6:TroubleshootingRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 32A misconfiguration could lock out all access to the Telephony Gateway router. If you think thishas happened, see Resetting the Router to Factory Defaults (page 30).I'm not getting on the Internet (Wireless)Check the indicator lights, see Using the Telephony Gateway — the Wi-Fi light should be on.Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID”you need to manually enter the name of your wireless LAN in the connection utility.Change your security mode to “disabled”. Enable one of the other security modes as soon asyou find the problem.A misconfiguration could lock out all access to the Telephony Gateway router. If you think thishas happened, see Resetting the Router to Factory Defaults (page 30).My wireless Internet connection stops workingsometimesThis is usually caused by interference. Two common sources are 2.4GHz “remote” telephonesand microwave ovens. If you cannot remove the interfering product, try using a differentchannel or setting Protected Mode.I can get on the Internet, but everything is slowIf the Web site you are visiting is very popular, that site may be having trouble servicing all therequests. If other sites download quickly, wait for a few minutes and try again. Usage duringpeak hours may also affect the connection speed.Other communications on the LAN, or interference with wireless connections, may slow downthe connection.I don't have a dial tone when I pick up the phone -why?In order for telephone service to be functional on the Telephony Gateway, telephone servicemust have been purchased from the service provider and configured on your TelephonyGateway. The following steps should help in identifying the source of the problem.1. Is the Power LED lit?If not, check to make sure the Telephony Gateway is plugged in and the outlet haspower. Use only the external AC power adapter (if provided) and power cord includedwith the equipment.If the LED is lit, go to the next step.
Draft OnlyChapter 6:TroubleshootingRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 332. Is the Online LED lit?If not, check the coax connection at the Telephony Gateway and the wall. Ensure theyare connected and tight. If they are and you do not have dial tone, contact yourservice provider.If the Online LED is lit, go to the next step.3. Is the Telephone (Tel 1 or Tel 2) LED lit?If not, phone service has not been set up on that line. Contact your service provider.If it is blinking, there is a phone off hook somewhere in the house. Find that phone andhang it up.If it is lit, go to the next step.4. Is the phone plugged directly into the Telephony Gateway?Make sure the phone is plugged into the port on the back of the Telephony Gatewaylabeled “Tel 1” for line 1, and “Tel 2” for line 2.If so, try a different phone. Make sure the new phone is a working phone.If a known good phone is used and you still don’t have dial tone, try a different phonecable. If a new phone and cable do not restore dial tone, call your service provider.5. Is the Telephony Gateway plugged into a wall outlet?If so, unplug the phone connector at the back of the Telephony Gateway and plug in aknown working phone. If you now have dial tone, the problem is with the housewiring. Contact your cable company or a qualified wiring technician to correct thehouse wiring. If you still do not have dial tone, contact your service provider.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 34GlossaryAAmp-HourA measure of battery capacity. Forexample, a 1.0Ah battery can nominallysupply one Ampere of current for onehour.CCategory 5e (Cat5e)A high-quality type of cable, used forgigabit Ethernet (1000BaseT) connections.When purchasing Ethernet cables, alwayslook for Category 5e cable.Coaxial cable (coax)A thin wire, used to connect your televisionand Telephony Gateway to the cable TVsystem. You can buy coax from anyelectronics retailer and many discountstores.CPECustomer Premise Equipment. This is theequipment that is plugged in to theTelephony Gateway; typically a computeror hub.Cross-overAn Ethernet cable used to connect twohubs (or a hub and a cable modem)together. Also, some Ethernet hubs mayhave built-in cross-over on one or moreports (which eliminates the need for across-over cable).DDHCPDynamic Host Configuration Protocol. AnIP protocol used to provide an IP addressand location of services (such as DNS andTFTP) needed by a device connecting tothe network. DHCP allows the cablecompany to configure your computer’snetworking software for you.DNSDomain Name Service (Server). An IPservice that associates a domain name(such as www.example.com) with an IPaddress.DOCSISData Over Cable System InterfaceSpecification. The interoperabilitystandards used for data communicationsequipment on an HFC network.DownstreamIn an HFC network, the direction from thehead-end to the subscriber. Some oldercable documentation may refer to this asthe forward path.EEMTAEmbedded Multimedia Terminal Adapter.An MTA device that is integrated with acable modem.EthernetA standard method of connecting two ormore computers into a Local Area Network(LAN).EuroDOCSISThe European version of DOCSIS.
Draft OnlyEventAn informational message used formonitoring network status.FF-connectorThe type of connector used on coax cable.There are two common types of F-connector, slip-on and screw-on. Use coaxwith screw-on connectors for connectingyour Telephony Gateway.FirewallA hardware or software device thatprevents unauthorized access to a privatenetwork from the Internet. The TG3482provides a built-in firewall.GGatewayThe device, usually a router, that connectsdevices on a given IP subnet to other IPsubnets.HHeadendThe “central office” in an HFC network. Theheadend houses both video and dataequipment. In larger cable networks, a“master” headend often feeds several“remote” headends to provide distributedservices.HTTPHyperText Transfer Protocol.HubA box with several Ethernet connectors.Ethernet hubs provide a common point ofcontact for all connected devices.IIP addressA number assigned to your computer byyour cable company, used to identify yourcomputer to other systems on theInternet.ISDNIntegrated Services Digital Network. Adigital telephony standard that providescommunication speeds about twice as fastas standard dialup.LLANLocal Area Network. A network that allowscomputers in a single location (such as abuilding) to communicate with oneanother.LEDLight Emitting Diode. A semi-conductordiode that emits light when current ispassed through it.MMAC addressA number that uniquely identifies anydevice connected to a network. Your cablecompany uses your Telephony Gateway’sMAC address to authorize access to theInternet. The MAC address is printed on alabel on the bottom of your TelephonyGateway.PProtocolA set of rules and formats that determinesthe communication behavior of networkentities at a given layer.
Draft OnlyRelease 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide© 2016 ARRIS Enterprises LLC. All Rights Reserved. 36ProxyA device or program that stands inbetween a server (for example, a web site)and a client (your browser), providing away to relieve some of the burden fromthe server. For example, your cablecompany may have a web proxy that keepscopies of popular web pages; the proxy cansend you those pages instead of fetchingthem directly from the web site, resultingin faster page loading and less networkcongestion.RRFAbbreviation for Radio Frequency. Someliterature refers to coax as “RF cable” andthe connectors as “RF connectors.”RJ-11A standard 2-conductor modularconnector, commonly used in NorthAmerica for connecting telephones.RJ-45A standard 8-conductor modularconnector, commonly used on Ethernetcable. An RJ-45 connector looks like a wideRJ-11 (telephone) connector.SSplitterA small box with three cable connectors:one input and two outputs. You may needa splitter if you have a TV alreadyconnected to the cable outlet that youwant to use for your Telephony Gateway.You can buy a splitter from any electronicsretailer and most discount stores.SSIDService Set IDentifier. A string of text (up to32 characters long) that uniquely identifiesa wireless LAN.Switched outletA power outlet that may be turned on andoff using a wall switch. Usually intendedfor lamps. Avoid plugging your computeror Telephony Gateway into a switchedoutlet to avoid disruptions.TTCP/IPTransmission Control Protocol/InternetProtocol. The protocols used to facilitatecommunications across one or moreconnected networks.TDMATime Division Multiple Access. A methodused by DOCSIS-compliant cable modemsfor sending upstream data with minimalinterference.UUpstreamThe path from a subscriber device to theheadend. Some older cable documentationmay refer to this as the return path orreverse path.WWEPWired Equivalent Privacy. A commonstandard for encrypting data sent over awireless LAN.
Draft OnlyWPAWi-fi Protected Access. A standard forencrypting data sent over a wireless LAN.WPA offers improved security over WEP.
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