ARRIS TG862 Touchstone Wireless Telephony Gateway User Manual FCC Part 15
ARRIS Group, Inc. Touchstone Wireless Telephony Gateway FCC Part 15
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| Document ID | 1503192 |
| Application ID | 6MhdGF/OuzWMWAlWn7nJ0w== |
| Document Description | Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 280.07kB (3500889 bits) |
| Date Submitted | 2011-07-18 00:00:00 |
| Date Available | 2011-07-18 00:00:00 |
| Creation Date | 2011-07-18 14:16:37 |
| Producing Software | Adobe Acrobat 8.3 |
| Document Lastmod | 2011-07-18 14:16:37 |
| Document Title | FCC Part 15 |
| Document Creator | Adobe Acrobat 8.3 Combine Files |
| Document Author: | Brooke Copeland |
Certification Exhibit FCC ID: UIDTG862 IC: 6670A-TG862 FCC Rule Part: 15.247 IC Radio Standards Specification: RSS-210 ACS Project Number: 11-0038 Manufacturer: ARRIS International, Inc. Model: TG862G, TG862G/CT Manual 5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598 Touchstone® TG862 Telephony Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also provides a Lithium-Ion battery backup to provide continued telephone service during power outages. The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The Touchstone Telephony Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and versatility. In addition, the Touchstone Telephony Gateway provides for up to two separate lines of telephone service. Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions. Safety Requirements Getting Started Battery Installation and Removal Installing and Connecting Your Telephony Gateway Configuring Your Ethernet Connection Using the Telephony Gateway Troubleshooting Glossary Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2011 ARRIS. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders. Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending. ARSVD01367 Release 8 Standard 1.0 June 2011 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. CAUTION Risk of explosion Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances. • The Telephony Gateway is designed to be connected directly to a telephone. • Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. • Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. • Do not use the telephone to report a gas leak in the vicinity of the leak. Touchstone TG862 Telephony Gateway User’s Guide Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary • The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. • Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. • Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). • Use only power supply and power cord included with the equipment. • Equipment should be installed near the power outlet and should be easily accessible. • The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4. • In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. • When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications. • Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked. • Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone TG862 Telephony Gateway User’s Guide Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. General Statements (For all devices): Warning: Changes or modifications to this device not expressly approved by ARRIS Group, Inc. could void the user’s authority to operate the equipment. “This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.” Touchstone TG862 Telephony Gateway User’s Guide Industry Canada Specific Statements: Radio apparatus shall comply with the requirements to include required notices or statements to the user of equipment with each unit of equipment model offered for sale. The required notices are specified in the RSS documents (including RSS-Gen) applicable to the equipment model. These notices are required to be shown in a conspicuous location in the user manual for the equipment, or to be displayed on the equipment model. If more than one notice is required, the equipment model(s) to which each notice pertains should be identified. Suppliers of radio apparatus shall provide notices and user information in both English and French. Additional information may be required based on the specific radio characteristics. While this information section applies generally only to license-exempt radio apparatus, various requirements in this section may also be specified in some RSSs for radio apparatus subject to licensing. User manuals for transmitters shall display the following notice in a conspicuous location: Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances. This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment. Touchstone TG862 Telephony Gateway User’s Guide Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG862 Telephony Gateway is DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. • Convenience: supports Ethernet and 802.11b/g/n wireless connections; both can be used simultaneously • Flexibility: provides two independent lines of telephone service as well as high speed data • Compatibility: – Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company) – Telephony services: PacketCable™ 1.5 or 1.0 compliant The TG862 provides: • Wireless 802.11b/g/n connectivity • Four Ethernet ports for connections to non-wireless devices • Up to two lines of telephone service • DOCSIS 3.0 compliant with Li-Ion backup battery • One USB host port (future support for external USB devices) What’s in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. • Telephony Gateway • Power Cord • Battery Touchstone TG862 Telephony Gateway User’s Guide Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting • Wall-Mounting Template and Instructions • Quick Installation Guide • Ethernet Cable • Mini CD-ROM (80mm) Glossary Note: An adapter is required for slot-loading drives. Adapter is not included. • End User License Agreement What’s on the CD? The CD provides the following items: • Quick Install Guide • User’s Guide Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Coax Cable Phone Cable • Telephony Gateway package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet. • Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. • Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from Touchstone TG862 Telephony Gateway User’s Guide Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. • Wall-mount hardware (optional): if you want to wall-mount your Telephony Gateway, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details. • Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Getting Service Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready: • the Telephony Gateway serial number and cable MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Gateway) • the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions: • Do you have any special system requirements or files that I need to download after I am connected? • When can I start using my Telephony Gateway? • Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TG862 Telephony Gateway User’s Guide Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG862, but may not be able to make maximum use of TG862 throughput. • CPU: P4, 3GHz or faster • RAM: 1GB or greater • Hard drive: 7200 RPM or faster • Ethernet: Gig-E (1000BaseT) Windows Windows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone TG862 Telephony Gateway User’s Guide 10 Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone TG862 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left. What About Security? • Keep your operating system updated with the latest security patches. Run the system update utility at least weekly. • Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. • Install a virus checker and keep it updated. • Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service. • Use the cable company’s mail servers for sending email. • Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network. • The TG862 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product (shown on image at the left) for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection. DANGER ® Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: Model Number Security Label Reset USB 1/2 Telephone Ethernet 10/100/1000 Cable Touchstone TG862 Telephony Gateway User’s Guide 11 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note: Ethernet Cable To connect more than four computers to the TG862 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Wireless Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG862 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or aftermarket wireless card. To learn more about which wireless hardware works best with your computer, see your computer dealer. Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone TG862 Telephony Gateway User’s Guide 12 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Removal The TG862 Telephony Gateway supports a Lithium-Ion backup battery to provide backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed. The TG862 supports the following battery models: Basic Backup Battery (black) • Basic backup battery — provides up to 5 hours (black) or 8 hours (grey) of backup time, depending on your Telephony Gateway model and usage. It may be light grey (recommended battery) or black. Basic Battery Installation and Replacement • Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides. Extended Battery Installation and Replacement Basic Backup Battery (grey) Your cable company may include a backup battery with your Telephony Gateway. You can order any of the batteries shown here at http://yourbroadbandstore.com/ Extended Backup Battery Touchstone TG862 Telephony Gateway User’s Guide 13 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TG862 Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Latch End Use this procedure to install and to replace the backup battery. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Battery Slots Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation. Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Battery Guides Touchstone TG862 Telephony Gateway User’s Guide 14 Safety Getting Started Battery Installation Installation Battery Compartment Ethernet Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. If you are taking the battery out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Note: The Telephony Gateway will not begin operating until you apply AC power. Replace the door. To do so, place the hinge tabs of the battery door into the receiver slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Hinge Tabs Receiver Slots Touchstone TG862 Telephony Gateway User’s Guide 15 Safety Getting Started Battery Installation Installation Latch End Ethernet Configuration Usage Troubleshooting Glossary TG862 Extended Battery Installation and Replacement Use this procedure to install or replace the backup battery. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Battery Slots Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation. Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. WRONG Battery Pull Strap WRONG RIGHT Battery Guides Touchstone TG862 Telephony Gateway User’s Guide 16 Safety Getting Started Battery Installation Installation Battery Compartment Ethernet Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power. Replace the door. To do so, place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Hinge Tabs Receiver Slots Touchstone TG862 Telephony Gateway User’s Guide 17 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the items you need. • Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should configure the Telephony Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway. CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Touchstone TG862 Telephony Gateway User’s Guide 18 Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Gateway has the following indicators: A C E G I DS Power US et Online WiFi Ethern Secure Tel 2 Tel 1 Battery Battery: indicates the battery status. Tel 2: indicates the status of telephone line 2. Tel 1: indicates the status of telephone line 1. D Secure: indicates Wireless Protected Setup (WPS) is active. TG862 WiFi: indicates the status of the wireless LAN. Ethernet: indicates Ethernet connectivity between the Telephony Gateway and computers. G Online: indicates internet data transmission status. B D F H J H US: indicates upstream connectivity. DS: indicates downstream connectivity. Power: indicates whether AC power is available to the unit. Rear Panel The rear of the Telephony Gateway has the following connectors and controls: B C Reset USB 1/2 Telephone Ethernet 10/100/1000 WPS button: begins associating the Telephony Gateway with a wireless device. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. USB: USB host connector - future support for external USB devices D Telephone 1/2: connector for the first phone line (or both lines of a 2-line phone). Cable Telephone 2: connector for the second phone line. Ethernet (1 - 4): connectors for use with a computer LAN port. G Cable: connector for the coaxial cable. H Power: connector for the power cord. Touchstone TG862 Telephony Gateway User’s Guide 19 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. • Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service. • Can you easily run cables between the Telephony Gateway’s location and the phones? • If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateway’s location and those devices? • If you want to mount the Telephony Gateway on a wall, does the location provide a solid surface for secure attachment? For best results when mounting the Telephony Gateway on drywall, position the Telephony Gateway so at least one of the screws are fastened to a stud. This may prevent the Telephony Gateway from pulling out of the wall in the future. • If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. • How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Touchstone TG862 Telephony Gateway User’s Guide 20 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range: • Raising the unit above the devices (for example, installing the Telephony Gateway in the upper floor of a multi-story dwelling) Decreases range: • Lowering the unit below the devices (for example, installing the Telephony Gateway in a basement) • Metal or concrete walls between the Telephony Gateway and other devices • Large metal appliances, aquariums, or metal cabinets between the Telephony Gateway and other devices • Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Touchstone TG862 Telephony Gateway User’s Guide 21 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal). Tools and Materials Step 1 Step 3 Step 2 Step 4 For wall-mounted installations, make sure you have the following tools and materials before proceeding: • for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included), two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), and a drill with 1/4” (6mm) bit (not included) • for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping panhead wood screws (not included) • screwdriver (flat-blade or Phillips, depending on what kind of screws you use) • wall-mount template (included) • transparent tape: for temporarily securing the mounting template to the wall (not included) Location Always position the Telephony Gateway: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Instructions Wall-mounting instructions Note: When mounting the Telephony Gateway on drywall, try to position the Telephony Gateway so at least one of the screws is fastened to a stud. This may prevent the Telephony Gateway from pulling out of the wall in the future. To prevent overheating of the Telephony Gateway, do not block the ventilation holes on the sides of the unit. Touchstone TG862 Telephony Gateway User’s Guide 22 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Position the mounting template on the surface where you intend to mount the Telephony Gateway and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface. If using drywall anchors, set them into the wall. Then, drive the screws into the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws. Orient the Telephony Gateway with the indicator lights facing up or right, as desired. Slip both mounting slots (in the back of the Telephony Gateway) over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft. Proceed to Connecting the Telephony Gateway. Desktop mounting instructions Position the Telephony Gateway so that: • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked. Proceed to Connecting the Telephony Gateway. Touchstone TG862 Telephony Gateway User’s Guide 23 Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. B C Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateway’s Cable connector (G). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. Reset USB 1/2 Telephone Ethernet 10/100/1000 Cable Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (H) and insert the power cord into a convenient AC outlet. The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting if the Power light does not turn on. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (F) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (D or E). Connect the other end to the telephone. Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the connector labeled “Telephone 1/2”. Touchstone TG862 Telephony Gateway User’s Guide 24 Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection Security Label The TG862 ships with wireless LAN security set by default. See the security label on your product (shown on image at the left) for the factory security settings: network name (SSID), encryption method, network key, and WPS PIN. Reset USB 1/2 Telephone Ethernet 10/100/1000 Note: Cable You must set up your computer and other client devices to work with the security settings on the TG862. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. If your computer or client device supports WiFi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG862 simultaneously to easily set up your system security. If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the TG862 as described in Installing and Connecting Your Telephony Gateway. a) If security has been properly set up on your computer to access the wireless LAN on the TG862, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. b) If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the TG862. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. Note: The default user name is “admin”. The default password is “password”, in lower case letters. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone TG862 Telephony Gateway User’s Guide 25 Safety Getting Started Battery Installation Installation Note: Ethernet Configuration Usage Troubleshooting Glossary Use the online help information to set configuration parameters as required. Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Follow these steps to set up your Parental Controls: Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone TG862 Telephony Gateway User’s Guide 26 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configure any or all of the following parental controls: Trusted MAC Addresses: Finding the MAC Address of a Computer Use the operating system of your computer to find its MAC address, as follows: Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either “Wireless Network Connection” for a wireless connection, or “Local Area Connection” for an Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the Support tab and then the Details button (Windows XP). The “Physical Address” line shows the MAC address. Enter the MAC addresses of any “trusted” computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens’ computers have parental controls in effect. Note: Refer to the “Finding the MAC Address of a Computer” sidebar for information on determining the MAC address of your computer. Keyword and Web Site Filtering: You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Add Web Site Filter MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Adding a Keyword or Web Site Filter a) Enter the keyword in the Keyword field or web site URL address in the Web Site field. b) Set the start day and end day for the blocked access. (Sun until Sun indicates all week, or just click the All Week checkbox.) c) Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d) Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Touchstone TG862 Telephony Gateway User’s Guide 27 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection: • Computer with: — one of: Windows 2000, Windows XP, Windows Vista, Windows 7, or MacOS X — Ethernet interface • Ethernet cable (supplied) • IP address, subnet, gateway, and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TG862 Telephony Gateway User’s Guide 28 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the Ethernet interface on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection. In the Local Area Connections Properties window, highlight TCP/IP by clicking on it one time, then click on Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TG862 Telephony Gateway User’s Guide 29 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. Click OK to accept the new settings, and OK again to close the Configuration window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG862 Telephony Gateway User’s Guide 30 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. From the computer, select Start > Settings > Control Panel and doubleclick Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. Touchstone TG862 Telephony Gateway User’s Guide 31 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TG862 Telephony Gateway User’s Guide 32 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Click the General tab. Then click Obtain an IP address automatically and click OK. Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG862 Telephony Gateway User’s Guide 33 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center window. Touchstone TG862 Telephony Gateway User’s Guide 34 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG862 Telephony Gateway User’s Guide 35 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. TCP/IPv4 Properties TCP/IPv6 Properties For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Touchstone TG862 Telephony Gateway User’s Guide 36 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TG862 Telephony Gateway User’s Guide 37 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TG862 Telephony Gateway User’s Guide Glossary 38 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG862 Telephony Gateway User’s Guide 39 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. TCP/IPv4 Properties TCP/IPv6 Properties For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TG862 Telephony Gateway User’s Guide 40 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TG862 Telephony Gateway User’s Guide 41 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TG862 Telephony Gateway User’s Guide 42 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG862 Telephony Gateway User’s Guide 43 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application. Touchstone TG862 Telephony Gateway User’s Guide 44 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Touchstone Telephony Gateway, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Gateway • Indicator Lights for the TG862 • Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TG862 Telephony Gateway User’s Guide 45 Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TG862 Indicator Lights for the TG862 Powe DS US Online net Ether WiFi Secur Tel 1 Tel 2 Batter The Touchstone Telephony Gateway has ten LED indicator lights to assist in troubleshooting. Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Power DS US Online Etherne WiFi Secure Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet and wireless LANs, and the telephones, during normal operation. Tel 1 Tel 2 Mode Battery AC Power Ethernet WiFi On = Computer Connected On = WiFi Enabled Off = Computer not connected Off = WiFi Disabled Flash = Computer Activity Flash = Computer Activity Tel 1 / Tel 2 On = On-hook Flash = Off-hook Off = disabled On = On-hook No AC Power Off Off Flash = Off-hook Off = disabled Firmware Upgrade (normal operation) (normal operation) (normal operation) Touchstone TG862 Telephony Gateway User’s Guide 46 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Mode AC Power Good Power On DS US Yellow1 = Connected to the Internet (high speed) Yellow1 = Connected to the Internet (high speed) Green1 = Connected to the Internet (ultra-high speed) Green1 = Connected to the Internet (ultra-high speed) Flash = Not connected to the Internet Flash = Not connected to the Internet Online On = Internet available Off = Internet not available Battery On = Battery good or low Off = Battery missing Flash = Battery bad Off = Battery power No AC Power Battery Installed Flash No AC Power No Battery Off Off Off Off Off Firmware Upgrade On Flash Flash On (normal operation) Note 1: Off Off Off Flash = Battery bad Your cable company may configure the Telephony Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TG862 Telephony Gateway User’s Guide 47 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below. Telephony Start Up Sequence Power, DS, US, Online Off Off Off Off Flash Flash Flash Flash Telephone Battery Description No power to Modem Power-on Self Test See “Cable Modem Start Up Sequence” On Flash Off Off Retrieving telephone network information On Off Flash Off Retrieving telephone line information On Flash Flash Off Activating telephone service Normal Operation Note: The DS and US indicators flash yellow during startup, and turn green if the Telephony Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone TG862 Telephony Gateway User’s Guide 48 Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence DS US Online Description Flash Off Off Downstream search On Flash Off Downstream found; upstream search On On Flash On On On Downstream and Upstream found; retrieving setup information from cable operator Ready for service Using the Reset Button Use the Reset button, on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Reset Button Reset USB 1/2 Telephone Ethernet 10/100/1000 Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. The diagram on the left shows the location of the reset button. Cable Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone TG862 Telephony Gateway User’s Guide 49 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Booting from Battery The TG862 supports a “Boot from Battery” feature that allows the Telephony Gateway to begin service without AC power. To start the TG862 from its battery, follow these steps: If a battery is already installed in the Telephony Gateway, remove it. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal for details). Press the Reset button; the Power light should turn on immediately. Touchstone TG862 Telephony Gateway User’s Guide 50 Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet (all connections). It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged into AC power and connected to the cable system. Check the front panel lights: • The Power and Online lights should be on. • If the Power light blinks for more than 30 minutes, call your cable company for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone TG862 Telephony Gateway User’s Guide 51 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. I’m not getting on the Internet. (Wireless) Check the indicator lights (see Using the Telephony Gateway) — the WiFi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to “WEP” or “disabled”. If you use “disabled,” enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. My wireless Internet connection stops working sometimes. This is usually caused by interference — two common sources are 2.4GHz “remote” telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow. If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down your connection. Touchstone TG862 Telephony Gateway User’s Guide 52 Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem. Is the Power LED lit? • If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. • If the LED is lit, go to the next step. Is the Online LED lit? • If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. • If the Online LED is lit, go to the next step. Is the Telephone (Tele 1 or Tel 2) LED lit? • If not, phone service has not been set up on that line. Contact your service provider. • If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. • If it is lit, go to the next step. Is the phone plugged directly into the Telephony Gateway? • Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled “Telephone 1/2” for line 1, and “Telephone 2” for line 2. • If so, try a different phone. Make sure the new phone is a working phone. • If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TG862 Telephony Gateway User’s Guide 53 Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary Is the Telephony Gateway plugged into a wall outlet? • If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG862 Telephony Gateway User’s Guide 54 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Telephony Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). DHCP Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. DNS Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TG862 Telephony Gateway User’s Guide 55 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG862 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Touchstone TG862 Telephony Gateway User’s Guide 56 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. MAC address A number that uniquely identifies any device connected to a network. Your cable company uses your Telephony Gateway’s MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Touchstone TG862 Telephony Gateway User’s Guide 57 Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. RF Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-14 A standard 4-conductor modular connector, commonly used in North America for connecting 2-line telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier, a string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. Touchstone TG862 Telephony Gateway User’s Guide 58 Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. WEP Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG862 Telephony Gateway User’s Guide 59 Touchstone® TG862 Telephony Gateway User’s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Getting Started About Your New Telephony Gateway What’s in the Box? What’s on the CD? Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual What About Security? Ethernet or Wireless? Wireless Both Battery Installation and Removal TG862 Basic Battery Installation and Replacement TG862 Extended Battery Installation and Replacement Installing and Connecting Your Telephony Gateway Front Panel Rear Panel Selecting an Installation Location Factors Affecting Wireless Range Mounting the Telephony Gateway Tools and Materials Location Instructions Wall-mounting instructions Desktop mounting instructions Connecting the Telephony Gateway Configuring Your Wireless Connection Accessing the Configuration Interface Setting Parental Controls Configuring Your Ethernet Connection Requirements How to use this chapter TCP/IP Configuration for Windows 2000 TCP/IP Configuration for Windows XP TCP/IP Configuration for Windows Vista TCP/IP Configuration for Windows 7 TCP/IP Configuration for MacOS X Using the Telephony Gateway Setting up Your Computer to Use the Telephony Gateway Indicator Lights for the TG862 Wiring Problems Patterns: Normal Operation (LAN and Telephone) Patterns: Normal Operation (WAN and Battery) Patterns: Startup Sequence Telephony Start Up Sequence Cable Modem Start Up Sequence Using the Reset Button Resetting the Router to Factory Defaults Booting from Battery Troubleshooting Glossary Touchstone® TG862 Telephony Gateway User’s Guide Copyright © 2011 ARRIS. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders. Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending. ARSVD01367 Release 8 Standard 1.0 June 2011
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