ASUSTeK Computer DSLN12U Wireless Home Gateway User Manual TempConfidential MSQDSLN12U

ASUSTeK Computer Inc Wireless Home Gateway TempConfidential MSQDSLN12U

TempConfidential_MSQDSLN12U-User Manual

User ManualDSL-N12U 11N 300Mbps Wireless ADSL Modem RouterDSL-N12U300M Wireless ADSL Modem RouterPOWER ADSL Internet Wireless 1 2 3LAN4
2Copyright © 2011 ASUSTeK Computer Inc. All Rights Reserved.No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).Product warranty or service will not be extended if: (1) the product is repaired, modied or altered, unless such repair, modication of alteration is authorized in writing by ASUS; or (2) the serial number of the product is defaced or missing.ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identication or explanation and to the owners’ benet, without intent to infringe. Offer to Provide Source Code of Certain SoftwareThis product contains copyrighted software that is licensed under the General Public License (“GPL”), under the Lesser General Public License Version (“LGPL”) and/or other Free Open Source Software Licenses. Such software in this product is distributed without any warranty to the extent permitted by the applicable law. Copies of these licenses are included in this product.Where the applicable license entitles you to the source code of such software and/or other additional data, such data should have been shipped along with this product.You may also download it for free from http://support.asus.com/download.The source code is distributed WITHOUT ANY WARRANTY and licensed under the same license as the corresponding binary/object code.ASUSTeK is eager to duly provide complete source code as required under various Free Open Source Software licenses. If however you encounter any problems in obtaining the full corresponding source code we would be much obliged if you give us a notication to the email address gpl@asus.com, stating the product and describing the problem (please do NOT send large attachments such as source code archives etc to this email address).E6482First Edition April 2011
3Table of contentsAbout this guide .................................................................................... 4Chapter 1: Knowing your wireless ADSL routerPackage contents .................................................................................. 7System requirements ............................................................................ 7Before you proceed ............................................................................... 7Hardware features ................................................................................. 8Front panel ........................................................................................ 8Rear panel ......................................................................................... 9Bottom panel ................................................................................... 10Mounting options ..................................................................................11Chapter 2: Getting startedSetting up the wireless router ............................................................ 13Using the Quick Internet Setup (QIS) ................................................. 13Setting up the wireless ADSL router ............................................... 14Chapter 3: Conguring the network clientsAccessing the wireless ADSL router ................................................. 19Setting an IP address for wired or wireless clients .......................... 19Chapter 4: Conguring via the web GUIConguring via the web GUI ............................................................... 23Using the Network Map ....................................................................... 24Creating multiple SSID proles ....................................................... 25Managing bandwidth with EzQoS ...................................................... 26Upgrading the rmware ...................................................................... 27Restoring/Saving/Uploading settings ................................................ 28Chapter 5: Installing the utilitiesInstalling the utilities ........................................................................... 29Device Discovery ................................................................................. 31Firmware Restoration .......................................................................... 32ADSL Setting Wizard ........................................................................... 33Using ADSL Setting Wizard ............................................................ 33Setting up your network printer ......................................................... 40
4Table of contentsAbout this guideThis user guide contains information that you need to install and congure the ASUS Wireless ADSL Router.How this guide is organizedThis guide contains the following parts:• Chapter 1: Knowing your wireless router This chapter provides information on the package contents, system requirements, hardware features, and LED indicators of the ASUS Wireless ADSL Router.• Chapter 2: Getting started This chapter provides instructions on setting up the Router and Access Point modes of the ASUS Wireless ADSL Router.• Chapter 3: Conguring the network clients This chapter provides instructions on setting up the clients in your network to work with your ASUS Wireless ADSL Router.• Chapter 4: Conguring via the web GUI This chapter provides instructions on conguring the ASUS Wireless ADSL Router using its web Graphical User Interface (web GUI).• Chapter 5: Installing the utilities This chapter provides information on the utilities that are available from the support CD.Chapter 5: TroubleshootinTroubleshootingTroubleshooting ................................................................................... 43ASUS DDNS Service ............................................................................ 46Frequently Asked Questions (FAQs) ............................................... 46AppendicesNotices .................................................................................................. 49ASUS Contact Information .................................................................. 58Networks Global Hotline Information ................................................ 59
5• Chapter 6: Troubleshooting This chapter provides you with a troubleshooting guide for solving common problems you may encounter when using the ASUS Wireless ADSL Router.• Appendices This chapter provides you with the regulatory Notices and Safety Statements.Conventions used in this guide WARNING: Information to prevent injury to yourself when trying to complete a task. CAUTION: Information to prevent damage to the components when trying to complete a task. IMPORTANT: Instructions that you MUST follow to complete a task. NOTE: Tips and additional information to aid in completing a task.
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7Chapter 1: Knowing your wireless router DSL-N12UPackage contentsCheck the following items in your ASUS Wireless ADSL Router package. DSL-N12U Wireless ADSL Router x1 Power adapter x1 Support CD (manual, utilities) x1 RJ-45 cable x1 RJ-11 cable x1 Quick Start Guide x1 Warranty card x1Note: If any of the items is damaged or missing, contact your retailer.System requirementsBefore installing the ASUS Wireless ADSL Router, ensure that your system/network meets the following requirements:• An Ethernet RJ-45 port (10Base-T/100Base-TX), or at least one IEEE 802.11b/g/n device with wireless capability• An installed TCP/IP and Internet browserBefore you proceedTake note of the following guidelines before installing the ASUS Wireless ADSL Router:• The length of the Ethernet cable that connects the device to the network (hub, ADSL/cable modem, router, wall patch) must not exceed 100 meters.• Place the device on a at and stable surface as far from the ground as possible.• Keep the device clear from metal obstructions and away from direct sunlight.1Knowing your wireless ADSL router
8DSL-N12U Chapter 1: Knowing your wireless routerStatus indicatorsLED Status IndicationPowerSolid light Power onFlashing fast (once per second)Reset modeFlashing very fast (three times per second)Launching WPS functionNormal ashing Rescue modeOff Power off / FailureADSLSolid light ADSL link is established.Flashing No ADSL link, or unable to establish ADSL linkInternetSolid light Internet connection is established.Flashing Transmitting or receiving dataOff Internet connection is failed.WirelessSolid light Wireless is enabled.Flashing Establishing WLAN connectionOff No wireless connectionLAN1~LAN4Solid light Has physical connection to an Ethernet networkFlashing Transmitting or receiving data (through Ethernet cable) Off No power or no physical connection• Keep the device away from transformers, heavy-duty motors, uorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal loss.• Install the device in a central area to provide ideal coverage for all wireless mobile devices.• Install the device at least 20cm from a person to ensure that the product is operated in accordance with the RF Guidelines for Human Exposure adopted by the Federal Communications Commission.Hardware featuresFront panelDSL-N12U300M Wireless ADSL Modem RouterPOWER ADSL Internet Wireless 1 2 3LAN4
9Chapter 1: Knowing your wireless router DSL-N12URear panelLabel DescriptionReset Press this button for more than ve seconds to reset the system to its factory default settings. If this function failed, refer to section Firmware Restoration on page 32 for details on how to restore your router to default settings.Power Insert the AC adapter into this port to connect your router to a power source.On/Off Press this button to turn the power on/off.USB Insert a USB device into this port.LAN1-LAN4 Connect RJ-45 Ethernet cables to these ports to establish LAN connection. WPS Press this button to launch WPS function.Wireless On/Off switchPress this button to enable or disable the wireless function.ADSL Connect to a splitter or to a telephone outlet via an RJ-11 cable.ANT ANTReset Power On/Off USB LAN4 LAN3 LAN2 LAN1 WPS On Off ADSLWireless
10 DSL-N12U Chapter 1: Knowing your wireless routerBottom panel12Item Description1Mounting hooksUse the mounting hooks to mount your router on concrete or wooden surfaces using two round head screws.2Air ventsThese vents provide ventilation to your router.Note: For details on mounting your router on a wall or ceiling, refer to the section Mounting options on the next page of this user manual.
11Chapter 1: Knowing your wireless router DSL-N12UMounting optionsOut of the box, the ASUS Wireless ADSL Router is designed to sit on a raised at surface like a le cabinet or book shelf. The unit may also be converted for mounting to a wall or ceiling.To mount the ASUS Wireless ADSL Router:1. Look on the underside for the two mounting hooks.2. Mark two upper holes in a at surface.3. Tighten two screws until only 1/4'' is showing.4. Latch the hooks of the ASUS Wireless ADSL Router onto the screws.Note: Re-adjust the screws if you cannot latch the ASUS Wireless ADSL Router onto the screws or if it is too loose.
12 DSL-N12U Chapter 1: Knowing your wireless router
13Chapter 2: Setting up the hardware DSL-N12U2Getting startedSetting up the wireless routerThe ASUS Wireless ADSL Router includes a web Graphical User Interface (web GUI) that allows you to congure the wireless ADSL router using your web browser on your computer.Note: For details on conguring your wireless router using the web GUI, refer to Chapter 4: Conguring via the web GUI.Using the Quick Internet Setup (QIS)The Quick Internet Setup (QIS) function, which is integrated in the wireless ADSL router’s web GUI, detects the Internet connection type (VPI/VCI value, ADSL connection type, and Encapsulation mode) automatically and guides you in setting up your network quickly.The QIS web page appears automatically after you connected all your devices and launched your web browser. You may also launch the QIS from the web GUI. To do this, click Quick Internet Setup on the left column.Note: Refer to the next section Setting up your ADSL wireless router for details on using QIS to set up your wireless network.
14 DSL-N12U Chapter 2: Setting up the hardwareANT ANTReset Power On/Off USB LAN4 LAN3 LAN2 LAN1 WPS On Off ADSLASUS Wireless ADSL Router(A)(B)(C)Setting up the wireless ADSL routerThe ASUS wireless ADSL router meets various working scenarios with proper congurations. You may need to change the wireless router’s default settings so as to meet the requirements in your wireless environment. Note: We recommend that you use wired connection for initial conguration to avoid possible setup problems due to wireless uncertainty. To set up the wireless ADSL router:1. Connect your devices. To set up via wired connection a. Insert the splitter's line connector to the phone outlet and connect your phone into the phone port (A). b. Connect your wireless router's ADSL port to the splitter’s DSL port (B). c. Using the bundled RJ-45 LAN cable, connect your computer to the wireless router's LAN port (C).
15Chapter 2: Setting up the hardware DSL-N12UTo set up via wireless connection: a. Insert the splitter's line connector to the phone outlet and connect your phone into the phone port (A). b. Connect your wireless router's ADSL port to the splitter’s DSL port (B). c. Turn on your computer and double-click the wireless network icon on the Windows® task bar to view available networks. Select your wireless router. By default, there is no security key for the wireless router. Click Connect and the connection is completed within seconds. 2. Before starting ADSL setting procedure, ensure that the ADSL indicator on DSL-N12U front panel becomes solid.DSL-N12U300M Wireless ADSL Modem RouterPOWER ADSL Internet Wireless 1 2 3LAN4ANT ANTReset Power On/Off USB LAN4 LAN3 LAN2 LAN1 WPS On Off ADSLASUS Wireless ADSL Router(A)(B)(C)
16 DSL-N12U Chapter 2: Setting up the hardwareNote:• The PPPoE Internet connection type is used in this setup case. The setup screen varies with different Internet connection types.• Obtain the required information such as the user name and password from your Internet Service Provider (ISP).3. Launch your web browser. The QIS web page appears automatically and starts detecting your connection type, VPI/VCI value and encapsulation mode.Note: If the QIS web page does not appear after you launched your web browser, disable the proxy settings on your web browser.4. Key in the user name and password. Click Apply. If the QIS cannot detect your Internet connection type, click Manual Setting and set up the Internet connection manually.
17Chapter 2: Setting up the hardware DSL-N12U5. The Internet connection setup is completed. • Click Going to Internet to surf the Internet. • Click Simple Wireless Security Setup to congure the basic security settings including the SSID, authentication, and encryption methods for the wireless router. • Click Back to main page page to go back to the main page of the web GUI.
18 DSL-N12U Chapter 2: Setting up the hardware
19Chapter 3: Conguring the clients DSL-N12U3Conguring the network clientsAccessing the wireless ADSL routerSetting an IP address for wired or wireless clientsTo access the ASUS Wireless ADSL Router, you must have the correct TCP/IP settings on your wired or wireless clients. Ensure that the clients’ IP addresses are within the same subnet as the ASUS Wireless ADSL Router.By default, the ASUS Wireless ADSL Router integrates the DHCP server function, which automatically assigns IP addresses to the clients in your network.But in some instances, you may want to manually assign static IP addresses on some of the clients or computers in your network rather than automatically getting IP addresses from your wireless router.Follow the instructions below that correspond to the operating system installed on your client or computer.Note: In the Router mode, if you want to manually assign an IP address to your client, we recommend that you use the following settings: • IP address: 192.168.1.xxx (xxx can be any number between 2 and 254. Ensure that the IP address is not used by another device) • Subnet Mask: 255.255.255.0 (same as the ASUS Wireless ADSL Router) • Gateway: 192.168.1.1 (IP address of the ASUS Wireless ADSL Router) • DNS: 192.168.1.1 (ASUS Wireless ADSL Router) or assign a known DNS server in your network
20 DSL-N12U Chapter 3: Conguring the clientsWindows® 20001. Click Start > Control Panel > Network and Dial-up Connection. Right-click Local Area Connection then click Properties.2. Select Internet Protocol (TCP/IP), then click Properties.3. Select Obtain an IP address automatically if you want the IP settings to be assigned automatically. Otherwise, select Use the following IP address: and key in IP address, Subnet mask, and Default gateway.4. Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically. Otherwise, select Use the following DNS server addresses: and key in the Preferred and Alternate DNS server.5. Click OK when done.
21Chapter 3: Conguring the clients DSL-N12UWindows® XP1. Click Start > Control Panel > Network Connection. Right-click Local Area Connection then select Properties.2. Select Internet Protocol (TCP/IP), then click Properties.3. Select Obtain an IP address automatically if you want the IP settings to be assigned automatically. Otherwise, select Use the following IP address: and key in IP address, Subnet mask, and Default gateway.4. Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically. Otherwise, select Use the following DNS server addresses: and key in the Preferred and Alternate DNS server.5. Click OK when done.
22 DSL-N12U Chapter 3: Conguring the clientsWindows® Vista/71. Go to Start > Control Panel > Network and Internet > Network and Sharing Center. Click View status > Properties > Continue.2. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.3. Select Obtain an IP address automatically if you want the IP settings to be assigned automatically. Otherwise, select Use the following IP address: and key in IP address and Subnet mask.4. Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically. Otherwise, select Use the following DNS server addresses: and key in the Preferred and Alternate DNS server.5. Click OK when done.
23Chapter 4: Conguring via the web GUI DSL-N12U4Conguring via the web GUIConguring via the web GUIThe router’s web Graphical User Interface (web GUI) allows you to congure these features: Network Map, Quick Internet Setup, EZQoS Bandwidth Management and other Advanced Setting.To access the web GUI:1. Launch a web browser, then key in the router’s IP address (http://192.168.1.1). The login page of the router’s web GUI appears.2. On the login page, key in the default user name (admin) and password (admin).
24 DSL-N12U Chapter 4: Conguring via the web GUIUsing the Network MapNetwork Map allows you to view the status and congure the connection settings of the Internet, system, and clients in your network. It enables you to quickly set up your Wide Area Network (WAN) using the Quick Internet Setup (QIS) feature.To view the status or congure the settings, click any of these icons displayed on the main page:Icon DescriptionInternet statusClick this icon to display information on the Internet connection status, WAN IP address, DNS, connection type, and gateway address. From the Internet status screen, use the Quick Internet Setup (QIS) feature to quickly set up your WAN.System statusClick this icon to display information on the SSID, authentication and encryption methods, LAN IP, or MAC address. Enable the WPS mode from the System status screen.Client statusClick this icon to display information about the clients or computers in the network, and allows you to block/unblock a client.USB printer statusClick this icon to display information about the USB printer connected to the modem router.3. From the main page, click the navigation menu or links to congure the various features of the ASUS Wireless ADSL Router.
25Chapter 4: Conguring via the web GUI DSL-N12UCreating multiple SSID prolesThe wireless router allows you to create multiple SSID proles that meet various working scenarios.To create an SSID prole:1. Under System status, click Add.2. Congure the prole settings, then click Add.
26 DSL-N12U Chapter 4: Conguring via the web GUIManaging bandwidth with EzQoSEzQoS Bandwidth Management enables you to set the bandwidth priority and manage the network trafc.To set up the bandwidth priority:1. Click EzQoS Bandwidth Management from the navigation menu at the left side of your screen.2. Click each of these four applications to set the bandwidth priority:Icon DescriptionGaming BlasterThe router handles gaming trafc at rst priority.Internet ApplicationThe router handles the e-mail, web browsing and other Internet applications trafc at rst priority.FTPThe router handles at rst priority the trafc of downloading/uploading data to/from the FTP server.Voip/Video Streaming The router handles the audio/video trafc at rst priority.3. Click Save to save the conguration settings.
27Chapter 4: Conguring via the web GUI DSL-N12UUpgrading the rmwareNote: Download the latest rmware from the ASUS website at http://www.asus.com.To upgrade the rmware:1. Click Advanced Setting > Administration from the navigation menu at the left side of your screen. 2. Click the Firmware Upgrade tab.3. In the New Firmware File eld, click Browse to locate the new rmware on your computer.4. Click Upload. The uploading process takes about three minutes.Note: If the upgrade process fails, use the Firmware Restoration utility to restore the system. For details on this utility, refer to the section Firmware Restoration in Chapter 5 of this user manual.
28 DSL-N12U Chapter 4: Conguring via the web GUIRestoring/Saving/Uploading settingsTo restore/save/upload the settings:1. Click Advanced Setting from the navigation menu at the left side of your screen. 2. Click the Restore/Save/Upload Setting tab.3. Select the tasks that you want to do: • To restore to the default factory settings, click Restore, and click OK in the conrmation message. • To save the current system settings, click Save, and click Save in the le download window to save the system le in your preferred path. • To restore previous system settings, click Browse to locate the system le that you want to restore, then click Upload.For more information about Advanced Setting, click the hyperlinked text. The help information displayed on the right column guides you to use the router’s functions.
29Chapter 5: Installing the utilities DSL-N12U5Installing the utilities2. Click Next.Installing the utilitiesThe support CD contains the utilities for conguring the ASUS Wireless ADSL Router. To install the ASUS WLAN Utilities in Microsoft® Windows, insert the support CD in the CD drive. If Autorun is disabled, run setup.exe from the root directory of the support CD.To install the utilities: 1. Click Install...Utilities.
30 DSL-N12U Chapter 5: Installing the utilities3. Click Next to accept the default destination folder or click Browse to specify another path.4. Click Next to accept the default program folder or enter another name.5. Click Finish when setup is completed.
31Chapter 5: Installing the utilities DSL-N12UDevice DiscoveryDevice Discovery is an ASUS WLAN utility that detects an ASUS Wireless ADSL Router and enables you to congure the device.To launch the Device Discovery utility:From your computer’s desktop, click Start > All Programs > ASUS Utility > DSL-N12U Wireless ADSL Router > Device Discovery.• Click Congure to access the web GUI and congure the wireless router.• Click Search to search for ASUS wireless routers within range.• Click Exit to exit the application.
32 DSL-N12U Chapter 5: Installing the utilitiesFirmware RestorationFirmware Restoration is used on an ASUS Wireless ADSL Router that failed during its rmware upgrading process. It uploads the rmware that you specify. The process takes about three to four minutes.Note: This is not a rmware upgrade utility and cannot be used on a working ASUS Wireless ADSL Router. Normal rmware upgrades must be done through the web interface. Refer to Chapter 4: Conguring via the web GUI for more details.To launch the rescue mode and use the Firmware Restoration utility:1. Unplug the wireless router from the power source.2. Hold the Restore button at the rear panel and simultaneously re-plug the wireless router into the power source. Release the Restore button when the Power LED at the front panel ashes slowly, which indicates that the wireless router is in the rescue mode.3. From your computer’s desktop, click Start > All Programs > ASUS Utility > DSL-N12U Wireless ADSL Router > Firmware Restoration.Important: Launch the rescue mode before using the Firmware Restoration utility.4. Specify a rmware le, then click Upload.
33Chapter 5: Installing the utilities DSL-N12UADSL Setting WizardADSL Setting Wizard helps you to set up your ADSL settings and establish a secure wireless network using WPS function.Note:• You can use wired connection using an RJ-45 cable or a wireless LAN adapter with WPS function.• Windows® operating systems and wireless LAN cards/adapters that support WPS: Using ADSL Setting WizardOS Support Wireless Adapter SupportWindows Vista 32/64 Windows 7 32/64 Windows 2008ASUS/Intel wireless LAN card (except WL-167g and WL-160W) ASUS WL-167g v2 driver v.3.0.6.0 or later ASUS WL-160N/WL-130N driver v.2.0.0.0 or laterWindows XP SP2/SP3 Windows 2003 32-bit SP2/SP3ASUS/Intel wireless LAN card (not support WL-167g and WL-160W) ASUS WL-167g v2 driver v.1.2.2.0 or later ASUS WL-160N/WL-130N driver v.1.0.4.0 or laterWindows XP/2003 64-bit Windows XP 32-bit SP1/ XP 32-bit Windows 2003 32-bit SP1 / 2003 32-bit Windows 2000 SP4ASUS wireless LAN card with ASUS WLAN Utility ASUS WL-167g v2 driver v.1.2.2.0 or later ASUS WL-160N/WL-130N driver v.1.0.4.0 or laterTo use ADSL Setting Wizard:1. Follow the onscreen instructions to set up your hardware. You can use either wired or wireless connection. When done, click Next.Note: Use the ADSL Setting Wizard with one wireless client at a time. If the wireless client cannot discover the wireless router, shorten the distance between the client and the router.
34 DSL-N12U Chapter 5: Installing the utilities2. Press the WPS button on your router until the Power indicator ashes three times per second. (Use only with a wireless client card with WPS function)3. On the ADSL Setting Wizard, click Next to continue.Notes: • When running WPS, the Internet connection pauses briey then reestablishes the connection. • If the WPS button is pushed without running the ADSL Setting Wizard, the Power LED indicator ashes and Internet connection pauses briey and then reestablishes the connection.ANT ANTReset Power On/Off USB LAN4 LAN3 LAN2 LAN1 WPS On Off ADSLWirelessWPS button
35Chapter 5: Installing the utilities DSL-N12U4. Key in desired network name or SSID (service set identier). When done, click Next.5. Create and key in a passphrase consisting of 8-63 characters or use the automatically generated passphrase then click Next. A passphrase is a sentence, phrase, or sequence of alpha-numeric characters used to generate a security key.
36 DSL-N12U Chapter 5: Installing the utilities6. When nished, click Save or print settings for future reference or Save settings to a USB ash drive to add other devices to the network. Click Next to connect to the Internet.7. You have connected to the wireless router. If you want to congure the Internet (WAN) settings, click Quick Internet Setup.Note: For more details on adding devices to the network using a USB ash drive, refer to the section Adding network devices using a USB ash drive on the next page.
37Chapter 5: Installing the utilities DSL-N12U8. For Internet (WAN) settings, refer to section Using the Quick Internet Setup (QIS) in Chapter 2 of this manual. If you are a Russian user, follow the onscreen instructions to nish the ADSL Internet (WAN) settings.
38 DSL-N12U Chapter 5: Installing the utilitiesAdding network devices using a USB ash driveWith the ADSL Setting Wizard, you can add devices to your network using a USB ash drive.To add network devices using a USB ash drive:1. In the ADSL Setting Wizard, click Save settings to a USB ash drive.2. Insert a USB ash drive into your computer's USB port, then select the drive from the dropdown list. When done, click Next.
39Chapter 5: Installing the utilities DSL-N12U3. Unplug the USB flash drive from your computer then insert it to the other computer that you want to add to your wireless network.4. Locate SetupWireless.exe from the USB drive, and double-click to run it. Click Yes to add the computer to the wireless network.5. Click OK to exit the Wireless Network Setup Wizard.
40 DSL-N12U Chapter 5: Installing the utilitiesSetting up your network printerUse the Network Printer Setup utility to set up a USB printer on your wireless router and allow network clients to access the USB printer.Note: To check if your USB printer is compatible with your ASUS wireless router, visit the ASUS website at ww.asus.com and click Products > Networks > Printer Support List. You may also go to this link: http://event.asus.com/networks/printersupportTo set up your USB Printer:1. Run the ASUS Wireless Utilities from the support CD, then click Run Network Printer Setup Program.2. Follow the onscreen instructions to set up your hardware, then click Next.
41Chapter 5: Installing the utilities DSL-N12U3. Wait for a few minutes for the initial setup to nish. Click Next.4. Click Finish to complete the installation.
42 DSL-N12U Chapter 5: Installing the utilities5. Follow the Windows® OS instructions to install the printer driver.6. After the printer’s driver installation is completed, network clients can now use the printer.
43Chapter 6: Troubleshooting DSL-N12U6TroubleshootingTroubleshootingThis troubleshooting guide provides solutions to some common problems that you may encounter while installing or using the ASUS Wireless ADSL Router. These problems require simple troubleshooting that you can perform by yourself. Contact the ASUS Technical Support if you encounter problems not mentioned in this chapter.Problem ActionI cannot access the web GUI for conguring the router.1. Launch a web browser, then click Tools > Internet Options...2. Under Temporary Internet les, click Delete Cookies... and Delete Files...3. Disable the proxy settings of the web browser.The client cannot establish a wireless connection with the router.Out of Range:• Put the router closer to the wireless client.• Try to change the channel settings.Authentication:• Use wired connection to connect to the router.• Check the wireless security settings.• Press the Restore button at the rear panel for more than ve seconds.Cannot nd the router:• Press the Restore button at the rear panel for more than ve seconds.• Check the setting in the wireless adapter such as SSID and encryption settings.• Check if the wireless indicator on the front panel is off. Press the Wireless On/Off button at the rear panel.
44 DSL-N12U Chapter 6: TroubleshootingProblem ActionCannot access the Internet via wireless LAN adapter.• Move the router closer to the wireless client.• Check whether the wireless adapter is connected to the correct wireless router.• Check whether the wireless channel in use conforms to the channels available in your country/area.• Check the encryption settings.• Check if the ADSL or Cable connection is correct.• Retry using another Ethernet cable.• Check if the wireless indicator on the front panel is off. Press the Wireless On/Off button at the rear panel.Internet is not accessible. • Check the status indicators on the ADSL modem and the wireless router.• Check if the WAN LED on the wireless router is ON. If the LED is not ON, change the cable and try again.• Check if the wireless indicator on the front panel is off. Press the Wireless On/Off button at the rear panel.If the ADSL indicator light blinks continuously or stays off, Internet access is not possible - the Router is unable to establish a connection with the ADSL network.• Ensure that all your cables are all properly connected .• Disconnect the power cord from the ADSL or cable modem, wait a few minutes, then reconnect the cord.• If the ADSL light continues to blink or stays OFF, contact your ADSL service provider.Network name or encryption keys are forgotten.• Try setting up the wired connection and conguring the wireless encryption again.• Press the Restore button at the rear panel of the wireless router for more than ve seconds.
45Chapter 6: Troubleshooting DSL-N12UProblem ActionHow to restore the system to its default settings?• Press the Restore button at the rear panel of the wireless router for more than ve seconds.• Refer to the section Restoring/Saving/Uploading settings in Chapter 4 of this user manual.The following are the factory default settings:User Name: admin Password: adminEnable DHCP: Yes (if WAN cable is plugged in)IP address: 192.168.1.1Domain Name: (Blank)Subnet Mask: 255.255.255.0DNS Server 1: 192.168.1.1DNS Server 2: (Blank)SSID: ASUSI cannot use 192.168.1.1 to enter the web GUI.Check the router’s operation mode.• In the Router mode, the default IP address is 192.168.1.1.• In the AP mode, use Device Discovery to nd the router’s IP address.
46 DSL-N12U Chapter 6: TroubleshootingASUS DDNS ServiceDSL-N12U supports the ASUS DDNS service. When exchanging devices at the service center, if you have registered the ASUS DDNS service and want to keep the original domain name, data transfer is a must. Visit your local service center for more information.Notes: • If there is no activity in the domain - such as reconguring the router or accessing the registered domain name - within 90 days, the system automatically deletes the registered information. • If you encounter any problem or difculty in using your device, contact the service center.Frequently Asked Questions (FAQs)1. Will the registered information be lost or registered by others? If you have not updated the registered information in 90 days, the system automatically deletes the registered information and the domain name may be registered by others.2. I did not register the ASUS DDNS for the router I bought six months ago. Can I still register it? Yes, you can still register the ASUS DDNS service for your router. The DDNS service is embedded in your router, so you can register the ASUS DDNS service anytime. Before registering, click Query to check if the hostname has been registered or not. If not, the system registers the hostname automatically.3. I have registered a domain name before and it has been working well until my friends told me that they could not access my domain name. Check the following: 1. The internet is working well. 2. The DNS server is working well. 3. The last time you updated the domain name. If there are still problems in accessing your domain name, contact the service center.4. Can I register two domain names to separately access my http and ftp servers? No, you cannot. You can only register one domain name for one router. Use port mapping to implement security in the network.
47Chapter 6: Troubleshooting DSL-N12U5. After restarting the router, why is it that I see different WAN IPs in MS DOS and in the router conguration page? This is normal. The interval time between the ISP DNS server and ASUS DDNS results in different WAN IPs in MS DOS and in the router conguration page. Different ISPs may have different interval time for IP updating.6. Is the ASUS DDNS service free, or is it just a trial version? The ASUS DDNS service is a free and embedded service in some ASUS routers. Check your ASUS router if it supports the ASUS DDNS service.
48 DSL-N12U Chapter 6: Troubleshooting
49Appendices DSL-N12UNoticesASUS Recycling/Takeback ServicesASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.REACHComplying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htmFederal Communications Commission StatementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference.• This device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.WARNING: Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Appendices
50 DSL-N12U AppendicesFCC/Canada Radiation Exposure StatementThis equipment complies with FCC/Canada radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum 20cm between the radiator and your body.IC Warning StatementThis device had been designed to operate with the antennas for a maximum gain 5dBi, antenna type: dipole.Antennas not described as above are strictly prohibited for use with this device.This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.NOTICES:• This equipment meets the applicable Industry Canada Terminal Equipment Technical Specications. This is conrmed by the registration number. The abbreviation, IC, before the registration number signies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specications were met. It does not imply that Industry Canada approved the equipment.• The Ringer Equivalence Number (REN) for this terminal equipment is 01. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed ve.AVIS : • Le présent matériel est conforme aux spécications techniques d’Industrie Canadaapplicables au matériel terminal. Cette conformité est conrmée par le numérod’enregistrement. Le sigle IC, placé devant le numéro d’enregistrement, signie quel’enregistrement s’est effectué conformément à une déclaration de conformité et indique queles spécications techniques d’Industrie Canada ont été respectées. Il n’implique pasqu’Industrie Canada a approuvé le matériel. • L’indice d’équivalence de la sonnerie (IES) du présent matériel est de 01. L’IESassigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent êtreraccordés à une interface téléphonique. La terminaison d’une interface peut consister en unecombinaison quelconque
51Appendices DSL-N12Ude dispositifs, à la seule condition que la somme d’indicesd’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.FCC REQUIREMENTSThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bass unit of this equipment is a label that contains, among other information, a product identier in the format US: ASUDL01BDSLN12U. If requested, this number must be provided to the telephone company.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identier that has the format US: ASUDL01BDSLN12U. The digits represented by 01 are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.If your equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notied as soon as possible. You will be informed of your right to le a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notied in advance to give you an opportunity to maintain uninterrupted telephone service.If you experience trouble with this telephone equipment, please contact the following address and phone number for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.Company: ASUS Computer International Address: 800 Corporate Way, Fremont, California 94539, USA Tel no.: +1-510-739-3777A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
52 DSL-N12U AppendicesDeclaration of Conformity for R&TTE directive 1999/5/ECEssential requirements – Article 3Protection requirements for health and safety – Article 3.1aTesting for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufcient.Protection requirements for electromagnetic compatibility – Article 3.1bTesting for electromagnetic compatibility according to EN 301 489-1 and EN 301 489-17 has been conducted. These are considered relevant and sufcient.Effective use of the radio spectrum – Article 3.2Testing for radio test suites according to EN 300 328- 2 has been conducted. These are considered relevant and sufcient.CE Mark WarningThis is a Class B product, in a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.Operation Channels: Ch1~11 for N. America, Ch1~14 Japan, Ch1~13 Europe (ETSI)GNU General Public LicenseLicensing informationThis product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The GNU General Public License for the exact terms and conditions of this license. We include a copy of the GPL with every CD shipped with our product. All future rmware updates will also be accompanied with their respective source code. Please visit our web site for updated information. Note that we do not offer direct support for the distribution.GNU GENERAL PUBLIC LICENSEVersion 2, June 1991Copyright (C) 1989, 1991 Free Software Foundation, Inc.59 Temple Place, Suite 330, Boston, MA 02111-1307 USAEveryone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.PreambleThe licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors
53Appendices DSL-N12Ucommit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modied by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reect on the original authors’ reputations.Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone’s free use or not licensed at all.The precise terms and conditions for copying, distribution and modication follow.Terms & conditions for copying, distribution, & modication0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The “Program”, below, refers to any such program or work, and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modications and/or translated into another language. (Hereinafter, translation is included without limitation in the term “modication”.) Each licensee is addressed as “you”.
54 DSL-N12U Appendices Activities other than copying, distribution and modication are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modied les to carry prominent notices stating that you changed the les and the date of any change. b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License. c) If the modied program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) These requirements apply to the modied work as a whole. If identiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage
55Appendices DSL-N12Uor distribution medium does not bring the other work under the scope of this License.3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following: a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface denition les, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable. If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
56 DSL-N12U Appendices6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients’ exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program species a version number of this License which applies to it and “any later version”, you have the option of following the terms and conditions either of that version or
57Appendices DSL-N12Uof any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.NO WARRANTY11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.END OF TERMS AND CONDITIONS
58 DSL-N12U AppendicesASUS Contact InformationASUSTeK COMPUTER INC. (Asia Pacic)Address 15 Li-Te Road, Peitou, Taipei, Taiwan 11259Website www.asus.comTechnical SupportTelephone +886228943447Support Fax +886228907698Online support support.asus.comASUS COMPUTER INTERNATIONAL (America)Address 800 Corporate Way, Fremont, CA 94539, USATelephone +15107393777Fax +15106084555Website usa.asus.comOnline support support.asus.comASUS COMPUTER GmbH (Germany and Austria)Address Harkort Str. 21-23, D-40880 Ratingen, GermanyTelephone +491805010923*Fax +492102959911Website www.asus.deOnline contact www.asus.de/salesTechnical SupportTelephone (Component, Networking) +491805010923*Telephone (System/Notebook/Eee/LCD) +491805010920*Fax +492102959911Online support support.asus.com* EUR 0.14/minute from a German xed landline; EUR 0.42/minute from a mobile phone.
59Appendices DSL-N12UArea Hotline Number Support LanguagesWorking HourWorking DayAustralia 1300-2787-88 English 9:00-18:00 Mon. to Fri.Austria 0043-820240513 German 9:00-18:00 Mon. to Fri.Belgium 0032-78150231 Dutch /French 9:00-17:00 Mon. to Fri.China 800-820-6655; 021-34074610Simplied Chinese 9:00-18:00 Mon. to Sun.Denmark 0045-3832-2943 Denish/English 9:00-17:00 Mon. to Fri.Finland 00358-9693-7969 Finnish/English/Swedish 10:00-18:00 Mon. to Fri.France 0033-170949400 France 9:00-17:45 Mon. to Fri.Greece 00800-44-14-20-44 Greek 9:00-13:00; 14:00-18:00 Mon. to Fri.Hong Kong 3582-4770 Cantonese/ Chinese/ English10:00-20:00 Mon. to Fri.10:00-17:00 Sat.Ireland 0035-31890719918 English 9:00-17:00 Mon. to Fri.Japan 0800-123-2787 Japanese 9:00-18:00 Mon. to Fri.9:00-17:00 Sat. to Sun.Malaysia+603 2148 0827 (Check Repair Detail Status Only)+603-6279-5077Bahasa Melayu/English 10:00-19:00 Mon. to Fri.Netherlands / Luxembourg 0031-591-570290 Dutch / English 9:00-17:00 Mon. to Fri.New Zealand 0800-278-788 / 0800-278-778 English 9:00-17:00 Mon. to Fri.Norway 0047-2316-2682 Norwegian /English 9:00-17:00 Mon. to Fri.Philippine +632-636 8504; 180014410573 English 9:00-18:00 Mon. to Fri.Poland 00225-718-03300225-718-040 Polish 9:00-17:008:30-17:30 Mon. to Fri.Portugal 707-500-310 Portuguese 9:00-17:00 Mon. to Fri.Russia +8-800-100-ASUS; +7-495-231-1999Russian/ English 9:00-18:00 Mon. to Fri.Singapore+65-6720-3835 (Check Repair Detail Status Only)-66221701English 11:00-19:00 Mon. to Fri.Slovak 00421-232-162-621 Czech 8:00-17:00 Mon. to Fri.Networks Global Hotline Information
60 DSL-N12U AppendicesArea Hotline Number Support LanguagesWorking HourWorking DaySpain 902-88-96-88 Spanish 9:00-18:00 Mon. to Fri.Sweden 0046-8587-6940 Swedish/ English 9:00-17:00 Mon. to Fri.Switzerland0041-848111010 German/French 9:00-18:00 Mon. to Fri.0041-848111014 French 9:00-17:45 Mon. to Fri.0041-848111012 Italian 9:00-17:00 Mon. to Fri.Taiwan 0800-093-456; 02-81439000Traditional Chinese 9:00-12:00; 13:30-18:00 Mon. to Fri.Thailand +662-679-8367 -70; 001 800 852 5201 Thai/English 9:00-18:00 Mon. to Fri.Turkey +90-216-524-3000 Turkish 09:00-18:00 Mon. to FriUnited Kingdom 0044-870-1208340; 0035-31890719918 English 9:00-17:00 Mon. to Fri.USA/Canada 1-812-282-2787 English8:30-12:00am EST(5:30am-9:00pm PST)Mon. to Fri.9:00am-6:00pm EST(6:00am-3:00pm PST)Sat. to Sun.Networks Global Hotline Information
61Appendices DSL-N12UManufacturer: ASUSTeK Computer Inc.Tel: +886-2-2894-3447Address: No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWANAuthorised representative in Europe:ASUS Computer GmbHAddress: HARKORT STR. 21-23, 40880 RATINGEN, GERMANYAuthorised distributors in Turkey:BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.Tel: +90 212 3311000Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBULCIZGI Elektronik San. Tic. Ltd. Sti.Tel: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ISTANBULEEE Yönetmeliğine Uygundur.

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