ASUSTeK Computer MTG20 Personal Computer User Manual book

ASUSTeK Computer Inc Personal Computer book

Contents

Manual Part 1

www.dell.com | support.dell.comDell™ XPS One™ Owner’s ManualModelMTGbook.book Page 1 Thursday, August 16, 2007 9:44 AM
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.____________________Information in this document is subject to change without notice.© 2007 Dell Inc. All rights reserved.Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, the DELL logo, Inspiron, XPS, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, Windows Server, MS-DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.ModelMTGSeptember 2007 P/N CU557 Rev. A00book.book Page 2 Thursday, August 16, 2007 9:44 AM
Contents 3Contents1 Finding Information . . . . . . . . . . . . . . . . . . 92 About Your Computer . . . . . . . . . . . . . . . 15Front View of the Computer . . . . . . . . . . . . . . . 15Back View of the Computer . . . . . . . . . . . . . . . 17Power Cable Routing . . . . . . . . . . . . . . . . 20Optional TV Input Device (For Use With Optional TV Tuner) . . . . . . . . . . . . . . . . . . . . . . . . . 213 Setting Up Your Computer . . . . . . . . . . . . 23Installing Your Computer in an Enclosure . . . . . . . 23Connecting to the Internet . . . . . . . . . . . . . . . 24Setting Up Your Internet Connection . . . . . . . . 24Transferring Information to a New Computer . . . . . 25Setting Up a Printer . . . . . . . . . . . . . . . . . . . 26Printer Cable . . . . . . . . . . . . . . . . . . . . 26Connecting a USB Printer . . . . . . . . . . . . . 27book.book Page 3 Thursday, August 16, 2007 9:44 AM
4ContentsPower Protection Devices . . . . . . . . . . . . . . . 28Surge Protectors . . . . . . . . . . . . . . . . . . 28Line Conditioners . . . . . . . . . . . . . . . . . . 28Uninterruptible Power Supplies . . . . . . . . . . 28Using the Media Card Reader . . . . . . . . . . . . . . 294 Using Multimedia . . . . . . . . . . . . . . . . . . 31Using the Disc Drive . . . . . . . . . . . . . . . . . . . 31Media Control Buttons . . . . . . . . . . . . . . . 32Disc and Disc-Slot Indicators . . . . . . . . . . . 33CD and DVD Software . . . . . . . . . . . . . . . . . . 33Copying CD, DVD, and Blu-ray Disc™ (BD) Media . . . . . . . . . . . . . . . . . . . . . . . . 34Helpful Tips . . . . . . . . . . . . . . . . . . . . . 37Adjusting the Volume . . . . . . . . . . . . . . . . 38Adjusting the Picture . . . . . . . . . . . . . . . . 38Enabling S/PDIF Digital Audio . . . . . . . . . . . . . 38Enabling S/PDIF in the Windows Audio Driver . . . . . . . . . . . . . . . . . . . . 39Setting Up the Cyberlink (CL) Headphones . . . . . . . 395 Using the Optional Wireless Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . 41Media Control Keys . . . . . . . . . . . . . . . . . . . 42Using the Touch Pad . . . . . . . . . . . . . . . . . . . 43Customizing the Touch Pad . . . . . . . . . . . . . 44book.book Page 4 Thursday, August 16, 2007 9:44 AM
Contents 5Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer . . . . . . . . . . . . . 44Key Combinations . . . . . . . . . . . . . . . . . . . . 466 Using the Display . . . . . . . . . . . . . . . . . . 47Adjusting Brightness . . . . . . . . . . . . . . . . . . 47Making Images and Text Look Bigger or Sharper . . . 477 Cleaning Your Computer . . . . . . . . . . . . . 49Computer and Display . . . . . . . . . . . . . . . . . . 49CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . 49Keyboard and Touch Pad . . . . . . . . . . . . . . . . 508 Troubleshooting . . . . . . . . . . . . . . . . . . . 51Solving Problems . . . . . . . . . . . . . . . . . . . . 51Battery Problems . . . . . . . . . . . . . . . . . . 51Display Problems . . . . . . . . . . . . . . . . . . 51Drive Problems . . . . . . . . . . . . . . . . . . . 52E-Mail and Internet Problems . . . . . . . . . . . 53Error Messages . . . . . . . . . . . . . . . . . . 54IEEE 1394 Device Problems . . . . . . . . . . . . 55Keyboard Problems . . . . . . . . . . . . . . . . 55Lockups and Software Problems . . . . . . . . . 56Memory Problems . . . . . . . . . . . . . . . . . 58Mouse Problems . . . . . . . . . . . . . . . . . . 58Network Problems . . . . . . . . . . . . . . . . . 60Power Problems . . . . . . . . . . . . . . . . . . 60book.book Page 5 Thursday, August 16, 2007 9:44 AM
6ContentsPrinter Problems . . . . . . . . . . . . . . . . . . 61Scanner Problems . . . . . . . . . . . . . . . . . 62Sound and Speaker Problems . . . . . . . . . . . 62Touch Pad Problems . . . . . . . . . . . . . . . . 649 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 65When to Use the Dell Diagnostics . . . . . . . . . . . 65Starting the Dell Diagnostics From Your Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 65Starting the Dell Diagnostics From the Drivers and Utilities Media . . . . . . . . . . . . . . . . . . . . . . 66Dell Diagnostics Main Menu . . . . . . . . . . . . . . 6710 System Setup . . . . . . . . . . . . . . . . . . . . . . 69Overview . . . . . . . . . . . . . . . . . . . . . . . . . 69Entering System Setup . . . . . . . . . . . . . . . . . . 69System Setup Screen . . . . . . . . . . . . . . . . 69System Setup Options . . . . . . . . . . . . . . . . . . 70Boot Sequence . . . . . . . . . . . . . . . . . . . . . 73Option Settings . . . . . . . . . . . . . . . . . . . 73Changing the Boot Sequence for the Current Boot . . . . . . . . . . . . . . . . . . . . 73Changing the Boot Sequence for Future Boots . . . . . . . . . . . . . . . . . . . . 74book.book Page 6 Thursday, August 16, 2007 9:44 AM
Contents 711 Reinstalling Software . . . . . . . . . . . . . . . 75Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 75What Is a Driver? . . . . . . . . . . . . . . . . . . 75Identifying Drivers . . . . . . . . . . . . . . . . . 76Reinstalling Drivers and Utilities . . . . . . . . . . 76Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems . . . . . . . . . . . . . . . . . . . 78Restoring Your Operating System . . . . . . . . . . . . 78Using Microsoft Windows System Restore . . . . 78Using Dell™ Factory Image Restore . . . . . . . . 80Using the Operating System Media . . . . . . . . 8112 Specifications . . . . . . . . . . . . . . . . . . . . . 8313 Getting Help . . . . . . . . . . . . . . . . . . . . . . 89Obtaining Assistance . . . . . . . . . . . . . . . . . . 89Technical Support and Customer Service . . . . . 90DellConnect . . . . . . . . . . . . . . . . . . . . 90Online Services . . . . . . . . . . . . . . . . . . 90AutoTech Service . . . . . . . . . . . . . . . . . 91Automated Order-Status Service . . . . . . . . . 91Problems With Your Order . . . . . . . . . . . . . . . 91Product Information . . . . . . . . . . . . . . . . . . . 92Returning Items for Warranty Repair or Credit . . . . . 92Before You Call . . . . . . . . . . . . . . . . . . . . . 93Contacting Dell . . . . . . . . . . . . . . . . . . . . . 95book.book Page 7 Thursday, August 16, 2007 9:44 AM
8Contents14 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 97FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 97FCC Class B . . . . . . . . . . . . . . . . . . . . . 97Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117book.book Page 8 Thursday, August 16, 2007 9:44 AM
Finding Information 9Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.What Are You Looking For? Find It Here• A diagnostic program for my computer• Drivers for my computer • Desktop System Software (DSS)Drivers and Utilities MediaDocumentation and drivers are already installed on your computer. You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 76), to run the Dell Diagnostics (see "Dell Diagnostics" on page 65).Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.NOTE: Drivers and documentation updates can be found at support.dell.com.book.book Page 9 Thursday, August 16, 2007 9:44 AM
10 Finding Information• Warranty information• Terms and Conditions (U.S. only)• Safety instructions• Regulatory information• Ergonomics information• End User License AgreementDell™ Product Information Guide• How to set up my computerSetup DiagramNOTE: The appearance of your setup diagram may vary.What Are You Looking For? Find It Herebook.book Page 10 Thursday, August 16, 2007 9:44 AM
Finding Information 11• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and Microsoft® Windows® LicenseThese labels are located on your computer.• Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support.NOTE: As an increased security measure, the newly designed Microsoft Windows license label incorporates a missing portion or "hole" to discourage removal of the label. What Are You Looking For? Find It Herebook.book Page 11 Thursday, August 16, 2007 9:44 AM
12 Finding Information• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions• Community — Online discussion with other Dell customers• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system• Customer Care — Contact information, service call and order status, warranty, and repair information• Service and support — Service call status and support history, service contract, online discussions with technical support• Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers• Downloads — Certified drivers, patches, and software updatesDell Support Website — support.dell.comNOTE: Select your region or business segment to view the appropriate support site.• Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for processors, optical drives, USB devices, and so on. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.To download Desktop System Software:1Go to support.dell.com, select your region or business segment, and enter your Service Tag. 2Select Drivers & Downloads and click Go.3Click your operating system and search for the keyword Desktop System Software.NOTE: The support.dell.com user interface may vary depending on your selections.What Are You Looking For? Find It Herebook.book Page 12 Thursday, August 16, 2007 9:44 AM
Finding Information 13• How to use your Windows™ operating system• How to work with programs and files• How to personalize my desktopWindows Help and Support1To access Windows Help and Support:• In Windows Vista™, click the Windows Vista Start button and click Help and Support.2Type a word or phrase that describes your problem, and then click the arrow icon.3Click the topic that describes your problem.4Follow the instructions on the screen.• How to reinstall my operating systemOperating System MediaThe operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD. See "Restoring Your Operating System" on page 78.After you reinstall your operating system, use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer.Your operating system product key label is located on your computer.NOTE: The color of your CD varies based on the operating system you ordered.What Are You Looking For? Find It Herebook.book Page 13 Thursday, August 16, 2007 9:44 AM
14 Finding Informationbook.book Page 14 Thursday, August 16, 2007 9:44 AM
About Your Computer 15About Your ComputerFront View of the Computer CAUTION: Ensure that none of the computer air vents are blocked. Blocking them would cause serious thermal problems.23456178book.book Page 15 Thursday, August 16, 2007 9:44 AM
16 About Your Computer 1 speakers (2) To adjust the volume of the integrated speakers, press the appropriate media control buttons (see "Media Control Buttons" on page 32 for more information).2 air vents Internal fans create airflow through the vents to prevent the computer from overheating. The computer turns the fans on when the computer gets hot. Fan noise is normal and does not indicate a problem with the fans or the computer. CAUTION: Ensure that none of the computer air vents are blocked. Blocking them would cause serious thermal problems.3 camera/ microphone arrayBuilt-in camera and microphone array for video capture, conferencing, and chat. When the camera/microphone array is in use, the blue back-light lights up.4 media control buttons Control CD, DVD, Blu-ray Disc™ (BD), and Media Player play. See "Media Control Buttons" on page 32 for more information.5 disc slot Insert CD, DVD, or Blu-ray Disc™ (BD) as supported by your disc drive. The disc-slot indicator lights up when no disc is in the drive; see "Disc and Disc-Slot Indicators" on page 33 for more information. NOTICE: The optical drive does not support 8cm media. Do not insert 8cm media into the optical drive slot.6 disc indicator The disc indicator lights up when a disc is in the drive. See "Disc and Disc-Slot Indicators" on page 33 for more information.7 display power button Press to turn the display on and off without changing the overall operating state of the computer.8 computer stand Use the stand to tilt the display to your preferred angle. It can be rotated from 5º towards you to 25º back. The stand provides stability to the computer; it is not a removable part. CAUTION: The computer stand should remain installed at all times to ensure maximum system stability.book.book Page 16 Thursday, August 16, 2007 9:44 AM
About Your Computer 17Back View of the Computer12346578131416171911 912181015book.book Page 17 Thursday, August 16, 2007 9:44 AM
18 About Your Computer1 Media Card Reader Provides a fast and convenient way to view and share digital photos, music, and videos stored on a memory card. The Media Card Reader reads the following digital memory cards:• Secure Digital (SD) memory card•SDIO card• MultiMediaCard (MMC)•Memory Stick • Memory Stick PRO •xD-Picture Card • Hi Speed-SD• Hi Density-SD2 mini IEEE 1394 connectorAttach high-speed serial multimedia devices, such as digital video cameras.3 USB 2.0 connectors (2)Use the side USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup Options" on page 70 for more information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.4 headphone/line-out connectorUse the headphone/line-out connector to attach headphones and most kinds of speakers.5 microphone/line-in connectorUse the microphone/line-in connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.6 drive activity light The drive activity light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as an optical drive is operating.7 power button,power lightPress the power button to turn on the computer. The light in the center of this button indicates power state. See "Controls and Lights" on page 87 for more information. NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutdown.book.book Page 18 Thursday, August 16, 2007 9:44 AM
About Your Computer 198 computer sync buttonTo re-sync your optional wireless keyboard and mouse to your computer, press the sync button on the rear of your computer, then press the sync button on the device that you wish to use. See "Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer" on page 44.9 network adapter connectorTo attach your computer to a network or broadband device, connect one end of a network cable to either a network port or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.NOTE: Do not plug a telephone cable into the network connector.network activity light: Flashes a yellow light when the computer is transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady "on" state.link integrity light:Green — A good connection exists between the network and the computer.Off — The computer is not detecting a physical connection to the network.10 optional TV input-device connector10-pin connector to attach the optional TV-input device. The device is only necessary if you will not be connecting your TV via the optional TV-in connector. TV input-device connectors: S-video, composite video, and audio connectors, and IR blaster.11 TV-in connector TV-in connector — only supported on systems with optional TV tuner card.12 2.0 audio out connectorConnect speakers for 2.0 audio.13 power connector Insert the power cable.14 USB 2.0 connectors (4)Use the back USB connectors for devices that typically remain connected, such as printers and keyboards.It is recommended that you use the side USB connectors for devices that you connect occasionally, such as joysticks or cameras.book.book Page 19 Thursday, August 16, 2007 9:44 AM
20 About Your ComputerPower Cable Routing15 security cable slot Lets you attach a commercially available antitheft device to the computer. NOTICE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer. 16 S/PDIF connector Use the S/PDIF connector to transmit digital audio without going through an analog audio conversion process.17 IEEE 1394 connectorAttach high-speed serial multimedia devices, such as digital video cameras.18 Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or contact support.19 cable routing flaps Route power cord and other rear cables through these flaps to improve the appearance of your cables.1 power cable1book.book Page 20 Thursday, August 16, 2007 9:44 AM
About Your Computer 21Optional TV Input Device (For Use With Optional TV Tuner)1 composite video 2 left audio output connector3 right audio output connector 4 S-video connector5 IR blaster54312book.book Page 21 Thursday, August 16, 2007 9:44 AM
22 About Your Computerbook.book Page 22 Thursday, August 16, 2007 9:44 AM
Setting Up Your Computer 23Setting Up Your ComputerInstalling Your Computer in an EnclosureInstalling your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. Follow the guidelines below when installing your computer in an enclosure: NOTICE: The operating temperature specifications indicated in this manual reflects the maximum ambient operating temperature. The room ambient temperature needs to be a consideration when installing your computer in an enclosure. For example, if the ambient room temperature is at 25°C (77°F), depending on your computer’s specifications, you only have 5° to 10°C (9° to 18°F) temperature margin before you reach your computer’s maximum operating temperature. For details about your computer’s specifications, see "Specifications" on page 83.• Leave a 10.2 cm (4 in) minimum clearance on all vented sides of the computer to permit the airflow required for proper ventilation.• If your enclosure has doors, they need to be of a type that allows at least 30 percent airflow through the enclosure (front and back).• If your computer is installed in a corner on a desk or under a desk, leave at least 5.1 cm (2 in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation. NOTICE: Do not install your computer in an enclosure that does not allow airflow. Restricting the airflow impacts your computer’s performance, possibly causing it to overheat.book.book Page 23 Thursday, August 16, 2007 9:44 AM
24 Setting Up Your ComputerConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:• DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.• Cable modem connections that provide high-speed Internet access through your local cable TV line.• Satellite modem connections that provide high-speed Internet access through a satellite television system.• Wireless LAN connections that provide Internet access using Bluetooth® wireless technology.If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions.Setting Up Your Internet ConnectionTo set up an Internet connection with a provided ISP desktop shortcut:1Save and close any open files, and exit any open programs.2Double-click the ISP icon on the Microsoft® Windows® desktop.3Follow the instructions on the screen to complete the setup.If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section. NOTE: If you are having problems connecting to the Internet, see "E-Mail and Internet Problems" on page 53. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.book.book Page 24 Thursday, August 16, 2007 9:44 AM
Setting Up Your Computer 25 NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.1Save and close any open files, and exit any open programs.2Click the Windows Vista Start button , and click Control Panel.3Under Network and Internet, click Connect to the Internet.The Connect to the Internet window appears.4Click Broadband (PPPoE) for a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.5Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.Transferring Information to a New ComputerYou can use your operating system "wizards" to help you transfer files and other data from one computer to another—for example, from an old computer to a new computer.The Microsoft Windows Vista™ operating system provides the Windows Easy Transfer application to move data from a source computer to a new computer. You can transfer data, such as:• E-mail messages• Toolbar settings• User accounts• Internet bookmarks You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.book.book Page 25 Thursday, August 16, 2007 9:44 AM
26 Setting Up Your Computer NOTE: For more information about options available with Windows Easy Transfer, see Microsoft Knowledge Base Article #928634, titled How to use Windows Easy Transfer to migrate files and settings from one Windows-based computer to another Windows Vista-based computer. This information may not be available in certain countries.1Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer.2In the User Account Control dialog box, click Continue.3Click Start a new transfer or Continue a transfer in progress.Follow the instructions provided on the screen by the Windows Easy Transfer wizard.Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.See the documentation that came with the printer for setup information, including how to:• Obtain and install updated drivers.• Connect the printer to the computer.• Load paper and install the toner or ink cartridge.For technical assistance, refer to the printer owner's manual or contact the printer manufacturer. Printer CableYour printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer’s shipping box. book.book Page 26 Thursday, August 16, 2007 9:44 AM
Setting Up Your Computer 27Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on.1Complete the operating system setup if you have not already done so.2Attach the USB printer cable to the USB connectors on the computer and the printer. The connectors fit only one way.3Turn on the printer. 4If your computer is running the Windows Vista™ operating system, click the Windows Vista Start button , and click Network→ Add a printer to start the Add Printer Wizard.5Install the printer driver if necessary. See "Reinstalling Drivers and Utilities" on page 76 and the documentation that came with your printer.1 USB connector on computer 2 USB connector on printer3 USB printer cable213book.book Page 27 Thursday, August 16, 2007 9:44 AM
28 Setting Up Your ComputerPower Protection DevicesSeveral devices are available to protect against power fluctuations and failures:• Surge protectors• Line conditioners• Uninterruptible power supplies (UPS)Surge ProtectorsSurge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. Disconnect the network cable from the network wall jack during electrical storms.Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.Line conditioners are designed to maintain AC voltage at a fairly constant level.Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See book.book Page 28 Thursday, August 16, 2007 9:44 AM
Setting Up Your Computer 29the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).Using the Media Card ReaderUse the Media Card Reader to transfer data directly to your computer. NOTE: A memory card is not a bootable device.The Media Card Reader reads the following memory cards:• Secure Digital (SD)•SDIO• MultiMediaCard (MMC)• Memory Stick• Memory Stick PRO• xD-Picture Card• HiSpeed-SD• Hi Capacity-SDbook.book Page 29 Thursday, August 16, 2007 9:44 AM
30 Setting Up Your Computerbook.book Page 30 Thursday, August 16, 2007 9:44 AM
Using Multimedia 31Using MultimediaUsing the Disc Drive CAUTION: Do not insert any objects into the disc drive; it could be damaged. NOTICE: Do not move the computer while playing CDs, DVDs, or other media.1Place the disc, label side facing forward, in the center of the disc slot.2Gently push the disc into the disk slot. NOTE: This step may require you to push the disc farther than you expect.1 media control buttons 2 disc indicator3 disc 4 disc-slot indicator2413book.book Page 31 Thursday, August 16, 2007 9:44 AM
32 Using MultimediaMedia Control Buttons NOTE: The media control buttons are capacitive buttons, and as such, may feel different from other buttons when pressed.The top four media control buttons to the right of your display may flash during startup.The media control buttons only light up when the user’s hand is detected in close proximity to the right of the display. Your keyboard may also incorporate some of these media control buttons.book.book Page 32 Thursday, August 16, 2007 9:44 AM
Using Multimedia 33Disc and Disc-Slot IndicatorsEither the disc or disc-slot indicator lights up when a user’s hand is detected in its vicinity. The disc indicator lights up when the drive is occupied and the disc-slot indicator lights up when it is empty.CD and DVD SoftwareTo format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs.CD player software includes the following basic buttons: NOTE: You should also be able to use the media control buttons to the right of your display and if you have the optional optimized wireless keyboard, the media control buttons on your keyboard.Turn the volume up. Turn the volume down.Mute the sound. Play or pause. Stop. Play the next track. Play the previous track. Eject.NOTE: After you press Eject, there may be a slight pause before the disc ejects.Play.Move backward within the current track.Pause.Move forward within the current track.Stop.book.book Page 33 Thursday, August 16, 2007 9:44 AM
34 Using MultimediaDVD and Blu-Ray Disc™ (BD) player software includes the following basic buttons:For more information on playing CDs, DVDs, or Blu-ray Discs (BDs), click Help in the media player interface (if available).Copying CD, DVD, and Blu-ray Disc™ (BD) MediaThis section applies only to computers that have a DVD+/-RW drive or a BD-RE drive. NOTE: Ensure that you observe all copyright laws when copying media. NOTE: The types of optical drives offered by Dell may vary by country.The following instructions explain how to make a copy of a CD, DVD, or BD using Roxio Creator. You can also use Roxio Creator for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator, and then press <F1>.Go to the previous track.Eject.Go to the next track.Stop.Restart the current chapter.Play.Fast forward.Pause.Fast reverse.Advance a single frame while in pause mode.Go to the next title or chapter.Continuously play the current title or chapter.Go to the previous title or chapter.Eject.book.book Page 34 Thursday, August 16, 2007 9:44 AM
Using Multimedia 35The DVD drives and BD drives installed in Dell computers do not support HD-DVD media. For a list of supported media formats, see "Using Blank CD, DVD, and BD Media" on page 35.How to Copy a CD, DVD, or BD NOTE: BD media can only be copied to other BD media. DVD media can only be copied to other DVD-recordable/rewritable media. CD media can only be copied to other CD-recordable/rewritable media. NOTE: Copying a BD-R to BD-RE will not produce an exact copy. Border information will be lost. NOTE: Most commercial DVDs and BDs have copyright protection and cannot be copied using Roxio Creator.1Open Roxio Creator.2Under the Copy tab, click Disc Copy.3Insert the source disc into the drive, ensure that the settings are correct, and then click the Copy Disc button to continue. The computer reads your source disc and copies the data to a temporary folder on your computer hard drive.4When prompted, insert a blank disc into the drive and click OK.Once you have finished copying the source disc, the disc that you have created automatically ejects.Using Blank CD, DVD, and BD MediaCD-writable drives can only write to CD recording media. DVD-writable drives can write to both CD and DVD recording media. BD-writable drives can write to CD, DVD and BD recording media.Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs if you plan to erase, rewrite, or update information on that disc later.Blank DVD+/-R or BD-R media can be used to permanently store large amounts of information. After you create a DVD+/-R or BD-R, you cannot write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RW or BD-RE media if you plan to erase, rewrite, or update information on that disc later.book.book Page 35 Thursday, August 16, 2007 9:44 AM
36 Using MultimediaCD-Writable DrivesDVD-Writable DrivesBD-Writable Drives NOTE: Your BD-writable drive may not read / write HD-DVD media.Media Type Read Write RewritableCD-R Yes Yes NoCD-RW Yes Yes YesMedia Type Read Write RewritableCD-R Yes Yes NoCD-RW Yes Yes YesDVD+R Yes Yes NoDVD-R Yes Yes NoDVD+RW Yes Yes YesDVD-RW Yes Yes YesDVD+R DL Yes Yes NoDVD-R DL Yes No NoMedia Type Read Write RewritableCD-R Yes Yes NoCD-RW Yes Yes YesDVD+R Yes Yes NoDVD-R Yes Yes NoDVD+RW Yes Yes YesDVD-RW Yes Yes YesDVD+R DL Yes Yes NoDVD-R DL Yes No Nobook.book Page 36 Thursday, August 16, 2007 9:44 AM
Using Multimedia 37Helpful Tips• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator and open a Creator project.• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.• You cannot create audio DVDs with Roxio Creator.• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.• Commercially available BD players used in home theater systems may not support all available BD formats. For a list of formats supported by your BD player, see the documentation provided with your BD player or contact the manufacturer.• See the Roxio website at www.sonic.com for additional information.BD-R Yes Yes NoBD-RE Yes Yes YesMedia Type Read Write Rewritablebook.book Page 37 Thursday, August 16, 2007 9:44 AM
38 Using MultimediaAdjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.1Open the Volume Control window.2Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.For more information on volume control options, click Help in the Volume Control window.Adjusting the PictureIf an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties.If your computer is running Microsoft Windows Vista™ Operating System:1Click the Windows Vista Start button , click Control Panel, and then click Appearance and Personalization.2Under Personalization, click Adjust Screen Resolution.The Display Properties window appears.3Under Resolution: click and drag the bar reduce the resolution setting.4In the drop-down menu under Colors:, click Medium (16 bit).5Click OK.Enabling S/PDIF Digital AudioIf your computer has a DVD drive, you can enable digital audio for DVD playback.1Launch the Cyberlink PowerDVD application.2Insert a DVD into the DVD drive.If the DVD begins playing, click the Stop button.3Click the Settings option.4Click the DVD option.5Click the DVD Audio Setting icon.book.book Page 38 Thursday, August 16, 2007 9:44 AM
Using Multimedia 396Click the arrows beside the Speaker Configuration setting to scroll through the options, and then select the SPDIF option.7Click the Back button once, and then click the Back button again to return to the main menu screen.Enabling S/PDIF in the Windows Audio Driver1Double-click the speaker icon in the Windows notification area.2Click the Options menu and then click Advanced Controls.3Click Advanced.4Click S/PDIF Interface.5Click Close.6Click OK.Setting Up the Cyberlink (CL) Headphones NOTE: The CL headphone feature is available only if your computer has a DVD drive.If your computer has a DVD drive, you can enable digital audio for DVD playback.1Launch the Cyberlink PowerDVD program.2Insert a DVD into the DVD drive.If the DVD begins playing, click the Stop button.3Click the Settings option.4Click the DVD option.5Click the DVD Audio Setting icon.6Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the Headphones option.7Click the arrows beside the Audio listening mode setting to scroll through the options, and select the CL Headphone option.8Click the arrows beside the Dynamic range compression option to select the most suitable option.9Click the Back button once, and then click the Back button again to return to the main menu screen.book.book Page 39 Thursday, August 16, 2007 9:44 AM
40 Using Multimediabook.book Page 40 Thursday, August 16, 2007 9:44 AM
Using the Optional Wireless Keyboard and Mouse 41Using the Optional Wireless Keyboard and MouseYour Dell™ XPS™ computer supports a special wireless (non-Bluetooth) keyboard and mouse which are optimized for use with your computer. NOTE: The optional keyboard and mouse have special features which may not be available on other devices that could be used with your computer.1 optimized wireless keyboard 2 optimized wireless mouse21book.book Page 41 Thursday, August 16, 2007 9:44 AM
42 Using the Optional Wireless Keyboard and MouseMedia Control Keys NOTE: The media control keys are capacitive buttons, and as such, may feel different from other buttons when pressed.The optional wireless keyboard has media control keys to aid you in quick control of volume and playback functions on your computer. These buttons light up when you press them.In addition to the basic media control keys shown in "Using Multimedia" on page 31, the optional keyboard also incorporates the following keys.Press to rewind within the current track/chapter. Press once to go back to the start of the current playing track/chapter. Press multiple times to skip back to previous track/chapters. Press to fast-forward within the current track/chapter. Press once to skip forward one track/chapter. Press multiple times to skip forward multiple tracks/chapters. Press to start or stop recording.Press to change channels (increasing).Press to change channels (decreasing).book.book Page 42 Thursday, August 16, 2007 9:44 AM
Using the Optional Wireless Keyboard and Mouse 43Using the Touch PadThe touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch-pad buttons as you would use a mouse.• To move the cursor, lightly slide your finger over the touch pad.• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button or the alternate left touch-pad button to the left of the keyboard.1 touch pad 2 touch-pad buttons1 alternate left touch-pad button211book.book Page 43 Thursday, August 16, 2007 9:44 AM
44 Using the Optional Wireless Keyboard and Mouse• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice (the alternate left touch-pad button to the left of the keyboard can also be used).Customizing the Touch PadYou can use the Mouse Properties window to disable the touch pad or adjust its settings.If your computer is running Microsoft Windows Vista™ Operating System:Click the Windows Vista Start button , click Control Panel, and then click Mouse Properties.Re-Syncing Your Optional Wireless Mouse or Keyboard with Your ComputerIf for any reason, you need to re-sync your optional (non-Bluetooth) wireless keyboard or mouse with your computer, follow these instructions:1Turn the computer on.2Turn on the keyboard or mouse.book.book Page 44 Thursday, August 16, 2007 9:44 AM
Using the Optional Wireless Keyboard and Mouse 453Press the sync button to the rear of your computer’s left speaker.4Press the sync button on the mouse or keyboard.The mouse or keyboard should now be paired with your computer. If you experience any problems, see "Troubleshooting" on page 51.1 computer sync button 2 keyboard sync button3 keyboard power switch 4 mouse power button5 mouse sync button15243book.book Page 45 Thursday, August 16, 2007 9:44 AM
46 Using the Optional Wireless Keyboard and MouseKey CombinationsTo adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support" on page 13.<Fn> and up-arrow key Increases brightness on the integrated display.<Fn> and down-arrow key Decreases brightness on the integrated display.<Fn> and right-arrow key Toggles the display on and off without changing the overall operating state.book.book Page 46 Thursday, August 16, 2007 9:44 AM
Using the Display 47Using the DisplayUse the display power button on the lower-right of your display to turn off the display without affecting the operating state of your computer. See "Front View of the Computer" on page 15.Adjusting BrightnessYou can press the following keys to adjust display brightness:• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).Making Images and Text Look Bigger or Sharper NOTE: If you change the display resolution from the current settings, the image may appear blurry or text may be hard to read if you change the resolution to one not supported by your computer and display. Before you change any of the display settings, make a note of the current settings so you can change back to the previous settings if you need to.You can enhance the legibility of text and change the appearance of images on the screen by adjusting display resolution. As you increase resolution, items appear smaller on the screen. In contrast, lower resolution causes text and images to appear larger and can benefit people with vision impairments. To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be installed. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system.If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.To set the display resolution and refresh rate for your display, perform the steps.book.book Page 47 Thursday, August 16, 2007 9:44 AM
48 Using the DisplayIf your computer is running Windows Vista™:1Click the Windows Vista Start button , and click Control Panel.2Under Appearance and Personalization, click Adjust screen resolution.3In the Display Settings window, under Resolution, slide the slide bar to the left/right to decrease/increase the screen resolution.4Click How do I get the best display? for further instructions. book.book Page 48 Thursday, August 16, 2007 9:44 AM
Cleaning Your Computer 49Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.Computer and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product. NOTE: A soft, lint-free cloth has been provided for your computer in the binder that came with the computer accessory kit.• Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is clean.• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.CDs and DVDs CAUTION: Do not clean the disc drive. Any attempt to clean the disc drive itself could result in damage to the drive.If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.1Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.book.book Page 49 Thursday, August 16, 2007 9:44 AM
50 Cleaning Your Computer2With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.Keyboard and Touch Pad1If your keyboard has a power button, turn it off.2Remove any installed batteries from the keyboard.3Use a can of compressed air to remove dust from between the keys on the keyboard. CAUTION: Clean your touchpad with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.4Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest or keyboard surface.book.book Page 50 Thursday, August 16, 2007 9:44 AM
Troubleshooting 51TroubleshootingSolving ProblemsFollow these tips when you troubleshoot your computer:• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).• If an error message occurs in a program, see the program’s documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Battery Problems CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CONTACT DELL —If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, contact Dell (see "Contacting Dell" on page 95).Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.book.book Page 51 Thursday, August 16, 2007 9:44 AM
52 TroubleshootingThe screen is blank or difficult to readENSURE THAT THE DISPLAY IS TURNED ON —See "Front View of the Computer" on page 15.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.ROTATE THE DISPLAY TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCEADJUST THE WINDOWS DISPLAY SETTINGS —Windows Vista:1Click Start → Control Panel→ Hardware and Sound→ Personalization→ Display Settings.2Adjust Resolution and Colors settings, as needed.Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Windows Vista™:• Click the Windows Vista Start button and click Computer.If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.TEST THE DRIVE —• Insert another disk to eliminate the possibility that the original drive is defective.• Insert bootable media and restart the computer.CLEAN THE DRIVE OR DISK —See "" on page 49.CHECK ANY ACCESSIBLE CABLE CONNECTIONSRUN THE HARDWARE TROUBLESHOOTER —See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on page 78.RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 65.book.book Page 52 Thursday, August 16, 2007 9:44 AM
Troubleshooting 53Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.ADJUST THE WINDOWS VOLUME CONTROL —• Click the speaker icon in the lower-right corner of your screen.• Ensure that the volume is turned up by clicking the slidebar and dragging it up.• Ensure that the sound is not muted by clicking any boxes that are checked.CHECK THE SPEAKERS —See "Sound and Speaker Problems" on page 62.Problems writing to an optical driveCLOSE OTHER PROGRAMS —The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to the optical drive.TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISC —Search for the keyword standby in Windows Help and Support for information on power management modes.Hard drive problemsRUN CHECK DISK —Windows Vista: 1Click Start and click Computer.2Right-click Local Disk C:.3Click Properties→ Tools→ Check Now.The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.4Follow the instructions on the screen.E-Mail and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Do not plug a telephone cable into the network adapter connector (see "Back View of the Computer" on page 17).book.book Page 53 Thursday, August 16, 2007 9:44 AM
54 TroubleshootingCHECK THE MICROSOFT® MAIL SECURITY SETTINGS —If you cannot open your e-mail attachments:1In Microsoft Mail, click Tools→ Options→ Security.2Click Do not allow attachments to be saved or opened that could potentially be a virus or Block images and other external content in HTML e-mail to remove the checkmark, as needed.ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have subscribed to an Internet provider. With the Microsoft Mail e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an essential file. To remove and then reinstall the program:Windows Vista:1Click Start → Control Panel→ Programs→ Programs and Features.2Select the program you want to remove.3Click Uninstall.4See the program documentation for installation instructions.drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —The drive cannot read the disk. Insert a disk into the drive and try again.INSERT BOOTABLE MEDIA —Insert a bootable floppy disk, CD, or DVD.NON-SYSTEM DISK ERROR —Remove the floppy disk from the floppy drive and restart your computer.NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN —Close all windows and open the program that you want to use. In some cases, you may have to restart your computer to restore computer resources. If so, run the program that you want to use first.OPERATING SYSTEM NOT FOUND —Contact Dell (see "Contacting Dell" on page 95).book.book Page 54 Thursday, August 16, 2007 9:44 AM
Troubleshooting 55IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Your computer supports only IEEE 1394a standard.ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTERENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SYSTEM SETUP —See "System Setup Options" on page 70.ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —Windows Vista:1Click Start → Control Panel→ Hardware and Sound.2Click Device Manager.If your IEEE 1394 device is listed, Windows recognizes the device.IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE —Contact Dell (see "Contacting Dell" on page 95).IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —Contact the IEEE 1394 device manufacturer.Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.Wireless KeyboardCHECK THE WIRELESS CONNECTION BETWEEN THE KEYBOARD AND YOUR COMPUTER —• Ensure that the keyboard is paired with your computer. See "Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer" on page 44.• Verify that the keyboard is turned on, if applicable. Some wireless keyboards have a power button. If the keyboard has a power indicator, check the indicator.• Ensure that the keyboard battery has not run low, if applicable. If the keyboard has a battery indicator, check the indicator.• Restart the computer.book.book Page 55 Thursday, August 16, 2007 9:44 AM
56 TroubleshootingUSB KeyboardCHECK THE KEYBOARD CABLE —• Ensure that the keyboard cable is firmly connected to the computer.• Shut down the computer, reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.• Remove any keyboard extension cables and connect the keyboard directly to the computer.Any KeyboardTEST THE KEYBOARD —Connect or pair a properly working keyboard to the computer, then try using the keyboard. See "Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer" on page 44.RUN THE HARDWARE TROUBLESHOOTER —See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on page 78.SEE YOUR KEYBOARD DOCUMENTATION —If your keyboard has documentation, see if it has special troubleshooting suggestions or recommendations.Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.The computer does not start upENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLETThe computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.book.book Page 56 Thursday, August 16, 2007 9:44 AM
Troubleshooting 57A program stops respondingEND THE PROGRAM —1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.2Click the Applications tab.3Click to select the program that is no longer responding.4Click End Task.A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.A program is designed for an earlier Windows operating systemRUN THE PROGRAM COMPATIBILITY WIZARD —Windows Vista:The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.1Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.2In the welcome screen, click Next.3Follow the instructions on the screen.A solid blue screen appearsTURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.• Ensure that the program is installed and configured properly.book.book Page 57 Thursday, August 16, 2007 9:44 AM
58 Troubleshooting• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BACK UP YOUR FILES IMMEDIATELYUSE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, CDS, OR DVDSSAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENUMemory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Contacting Dell" on page 95).• Run the Dell Diagnostics (see "Dell Diagnostics" on page 65).IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 83.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 65).Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.Wireless MouseCHECK THE WIRELESS CONNECTION BETWEEN THE MOUSE AND YOUR COMPUTER —• Ensure that the mouse is paired with your computer. See "Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer" on page 44.• Verify that the mouse is turned on. Some mice include a power indicator.• Ensure that the mouse battery has not run low. Some mice include a battery-charge indicator.book.book Page 58 Thursday, August 16, 2007 9:44 AM
Troubleshooting 59• Restart your computer.• See your mouse documentation.TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —1Turn off the mouse.2At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.If the touch pad operates correctly, the mouse may be defective.USB MouseCHECK THE MOUSE CABLE —• Ensure that neither the cable or the cable connectors are visibly damaged.• Remove any mouse extension cables, and connect the mouse directly to the computer.• Verify that the mouse cable is connected as shown on the setup diagram for your computer.RESTART THE COMPUTER —1Simultaneously press <Ctrl><Esc> to display the Start menu.2Press <u>, press the up- and down-arrow keys to highlight Shut down or Tu rn Off, and then press <Enter>.3After the computer turns off, reconnect the mouse cable as shown on the setup diagram.4Turn on the computer.TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —1Shut down the computer.2Disconnect the mouse.3Turn on the computer. 4At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.5If the touch pad operates correctly, the mouse may be defective.Any MouseTEST THE MOUSE —Connect a properly working mouse to the computer, then try using the mouse.book.book Page 59 Thursday, August 16, 2007 9:44 AM
60 TroubleshootingCHECK THE MOUSE SETTINGS —Windows Vista:1Click Start → Control Panel→ Hardware and Sound→ Mouse.2Adjust the settings as needed.REINSTALL THE MOUSE DRIVER —See (see "Drivers" on page 75).RUN THE HARDWARE TROUBLESHOOTER —See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on page 78.Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is firmly inserted into the network connector on the back of the computer and the network jack.CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER —If the link integrity light is off (see "Controls and Lights" on page 87), no network communication is occurring. Replace the network cable.RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAINCHECK YOUR NETWORK SETTINGS —Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.RUN THE HARDWARE TROUBLESHOOTER —See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on page 78.Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —Contact Dell, see "Contacting Dell" on page 95.IF THE POWER LIGHT IS BLINKING BLUE —The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.book.book Page 60 Thursday, August 16, 2007 9:44 AM
Troubleshooting 61IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving power.• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.• Contact Dell, (see "Contacting Dell" on page 95).IF THE POWER LIGHT IS AMBER —Contact Dell, see "Contacting Dell" on page 95.ELIMINATE INTERFERENCE —Some possible causes of interference are:• Power, keyboard, and mouse extension cables.• Too many devices connected to the same power strip.• Multiple power strips connected to the same electrical outlet.Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and troubleshooting information.ENSURE THAT THE PRINTER IS TURNED ONCHECK THE PRINTER CABLE CONNECTIONS —• See the printer documentation for cable connection information.• Ensure that the printer cables are securely connected to the printer and the computer.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —Windows Vista:1Click Start → Control Panel→ Hardware and Sound→ Printer.2If the printer is listed, right-click the printer icon.book.book Page 61 Thursday, August 16, 2007 9:44 AM

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