ASUSTeK Computer RTHD00 Wireless-AC1700 Dual Band Gigabit Router User Manual

ASUSTeK Computer Inc Wireless-AC1700 Dual Band Gigabit Router

User Manual

User GuideRT-ACRH17Wireless-AC1700 Dual Band Gigabit RouterWireless-AC1700Dual Band Gigabit Router
2Copyright © 2017 ASUSTeK Computer Inc. All Rights Reserved.No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).Product warranty or service will not be extended if: (1) the product is repaired, modied or altered, unless such repair, modication of alteration is authorized in writing by ASUS; or (2) the serial number of the product is defaced or missing.ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identication or explanation and to the owners’ benet, without intent to infringe. E12948First EditionJuly 2017
3Table of contents1 Getting to know your wireless router1.1 Welcome! ........................................................................................61.2 Package contents .........................................................................61.3 Your wireless router .....................................................................71.4 Positioning your router ..............................................................91.5 Setup Requirements ................................................................ 101.6 Router Setup ............................................................................... 111.6.1 Wired connection ..................................................................111.6.2 Wireless connection ............................................................. 122 Getting started2.1 Logging into the Web GUI ..................................................... 142.2 Quick Internet Setup (QIS) with Auto-detection ........... 152.3 Connecting to your wireless network ................................ 183 Conguring the General settings3.1 Using the Network Map ......................................................... 193.1.1 Setting up the wireless security settings ......................203.1.2 Managing your network clients ....................................... 213.1.3 Monitoring your USB device .............................................223.2 Creating a Guest Network ...................................................... 253.3 Using the Trac Manager ...................................................... 273.3.1 Managing QoS (Quality of Service) Bandwidth..........273.3.2 Monitoring Trac .................................................................303.4 Setting up Parental Control ................................................... 313.5 Using the USB Application ..................................................... 323.5.1 Using AiDisk ............................................................................323.5.2 Using Servers Center ............................................................34
4Table of contents4 Conguring the Advanced Settings4.1 Wireless ......................................................................................... 394.1.1 General ......................................................................................394.1.2 WPS ............................................................................................424.1.3 Wireless MAC Filter ...............................................................444.1.4 RADIUS Setting ......................................................................454.1.5 Professional .............................................................................464.2 LAN ................................................................................................. 484.2.1 LAN IP ........................................................................................484.2.2 DHCP Server ............................................................................494.2.3 Route .........................................................................................514.2.4 IPTV ............................................................................................524.3 WAN ............................................................................................... 534.3.1 Internet Connection .............................................................534.3.2 Port Trigger ..............................................................................564.3.3 Virtual Server/Port Forwarding ........................................584.3.4 DMZ............................................................................................614.3.5 DDNS .........................................................................................624.3.6 NAT Passthrough ................................................................... 634.4 IPv6 ................................................................................................. 644.5 Firewall .......................................................................................... 654.5.1 General ......................................................................................654.5.2 URL Filter ..................................................................................654.5.3 Keyword lter .........................................................................664.5.4 Network Services Filter .......................................................674.6 Administration ........................................................................... 694.6.1 Operation Mode ....................................................................694.6.2 System ....................................................................................... 704.6.3 Firmware Upgrade ................................................................ 714.6.4 Restore/Save/Upload Setting ...........................................71
5Table of contents4.7 System Log .................................................................................. 725 Utilities5.1 Device Discovery ....................................................................... 735.2 Firmware Restoration .............................................................. 746 Troubleshooting6.1 Basic Troubleshooting ............................................................. 756.2 Frequently Asked Questions (FAQs) .................................. 78AppendicesNotices ....................................................................................................... 87ASUS Contact information .................................................................... 99Networks Global Hotline Information.............................................100
61 Getting to know your wireless routerNOTES:• Ifanyoftheitemsaredamagedormissing,contactASUSfortechnical inquiries and support, Refer to the ASUS Support Hotline list at the back of this user manual.• Keeptheoriginalpackagingmaterialincaseyouwouldneedfuturewarranty services such as repair or replacement. RT-ACRH17 Wireless Router Network cable (RJ-45) Power adapter Quick Start Guide1.1 Welcome!Thank you for purchasing an ASUS RT-ACRH17 Wireless Router!The ultra-thin and stylish RT-ACRH17 features both 2.4GHz and 5GHz dual bands which delivers super fast gigabit wireless-AC speeds up to 1400 Mbps on the 5 GHz band & 300 Mbps on the 2.4 GHz band concurrently. 1.2 Package contents
71.3 Your wireless router1Power LED O: No power. On: Device is ready. Flashing slow: Rescue mode Flashing quick: WPS is processing.22.4GHz LED / 5GHz LED O: No 2.4 GHz or 5 GHz signal. On: Wireless system is ready. Flashing: Transmitting or receiving data via wireless connection. 3WAN (Internet) LED O: No power or no physical connection. On: Has physical connection to a wide area network (WAN).4LAN LED O: No power or no physical connection. On: Has physical connection to a local area network (LAN).5WPS buttonThis button launches the WPS Wizard. 6USB 3.0 portInsert a USB 3.0 device such as USB hard disks or USB ash drives into this port. 7LAN 1 ~ 4 portsConnect network cables into these ports to establish LAN connection. Wireless-AC1700Dual Band Gigabit Router
8NOTES: • Useonlytheadapterthatcamewithyourpackage.Usingotheradapters may damage the device.• Specications: DC Power adapter DC Output: +12V with max 2A current;Operating Temperature 0~40oCStorage 0~70oCOperating Humidity 50~90% Storage 20~90% 8WAN (Internet) portConnect a network cable into this port to establish WAN connection. 9Reset buttonThis button resets or restores the system to its factory default settings. 10 Power (DC-IN) portInsert the bundled AC adapter into this port and connect your router to a power source. 11 Power buttonPress this button to power on or off the system.
91.4 Positioning your routerFor the best wireless signal transmission between the wireless router and the network devices connected to it, ensure that you:• Placethewirelessrouterinacentralizedareaforamaximumwireless coverage for the network devices.• Keepthedeviceawayfrommetalobstructionsandawayfromdirect sunlight.• Keepthedeviceawayfrom802.11b/gor20MHzonlyWi-Fidevices, 2.4GHz computer peripherals, Bluetooth devices, cordlessphones,transformers,heavy-dutymotors,fluorescentlights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss.• Alwaysupdatetothelatestfirmware.VisittheASUSwebsiteathttp://www.asus.com to get the latest firmware updates.• Toensurethebestwirelesssignal,orientthefourantennasasshown in the drawing below.Wireless-AC1700Dual Band Gigabit Router
101.5 Setup RequirementsTo set up your wireless network, you need a computer that meets the following system requirements:• EthernetRJ-45(LAN)port(10Base-T/100Base-TX/1000Base-TX)• IEEE802.11a/b/g/n/acwirelesscapability• AninstalledTCP/IPservice• WebbrowsersuchasInternetExplorer,Firefox,Safari,orGoogle ChromeNOTES: • Ifyourcomputerdoesnothavebuilt-inwirelesscapabilities,youmayinstall an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to connect to the network.• Withitsdualbandtechnology,yourwirelessroutersupports2.4GHzand 5GHz wireless signals simultaneously. This allows you to do Internet-related activities such as Internet surng or reading/writing e-mail messages using the 2.4GHz band while simultaneously streaming high-denition audio/video les such as movies or music using the 5GHz band.• SomeIEEE802.11ndevicesthatyouwanttoconnecttoyournetworkmay or may not support 5GHz band. Refer to the device's manual for specications.• TheEthernetRJ-45cablesthatwillbeusedtoconnectthenetworkdevices should not exceed 100 meters.
111.6 Router SetupIMPORTANT!• Useawiredconnectionwhensettingupyourwirelessroutertoavoid possible setup problems.• BeforesettingupyourASUSwirelessrouter,dothefollowing: • Ifyouarereplacinganexistingrouter,disconnectitfromyournetwork. • Disconnectthecables/wiresfromyourexistingmodemsetup.Ifyour modem has a backup battery, remove it as well.  • Rebootyourcablemodemandcomputer(recommended).1.6.1 Wired connectionNOTE: You can use either a straight-through cable or a crossover cable for wired connection.ModemWall Power Outlet3LINE LAN RESET PWRPowerLaptop LAN21WAN4
121.6.2 Wireless connectionTo set up your wireless router via wired connection:1. Insert your wireless router’s AC adapter to the DC-IN port and plug it to a power outlet.2. Using the bundled network cable, connect your computer to your wireless router’s LAN port.IMPORTANT! Ensure that the LAN LED is blinking.3 Using another network cable, connect your modem to your wireless router’s WAN port.4. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet.LaptopTabletSmart phoneModemWall Power Outlet2LINE LAN RESET PWRPower1WAN3
13To set up your wireless router via wireless connection:1. Insert your wireless router’s AC adapter to the DC-IN port and plug it to a power outlet.2 Using the bundled network cable, connect your modem to your wireless router’s WAN port.3. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet.NOTES:• Fordetailsonconnectingtoawirelessnetwork,refertotheWLANadapter’s user manual.• Tosetupthesecuritysettingsforyournetwork,refertothesectionSetting up the wireless security settings in Chapter 3 of this user manual.
142 Getting started2.1 Logging into the Web GUIYour ASUS wireless router comes with an intuitive web graphical user interface (GUI) that allows you to easily congure its various features through a web browser such as Internet Explorer, Firefox, Safari, or Google Chrome.NOTE: The features may vary with dierent rmware versions.To log into the web GUI:1. On your web browser, enter http://router.asus.com2. On the login page, key in the default user name (admin) and password (admin).3. You can now use the Web GUI to congure various settings of your ASUS Wireless Router.NOTE: If you are logging into the Web GUI for the rst time, you will be directed to the Quick Internet Setup (QIS) page automatically.Navigation panel QIS - Smart Connect Wizard Top command buttonsInformation bannerMiddle columnRight column
152.2 Quick Internet Setup (QIS) with Auto-detectionThe Quick Internet Setup (QIS) function guides you in quickly setting up your Internet connection.NOTE: When setting the Internet connection for the rst time, press the Reset button on your wireless router to reset it to its factory default settings.To use QIS with auto-detection:1. Log into the Web GUI. The QIS page launches automatically.NOTES:• Bydefault,theloginusernameandpasswordforyourwirelessrouter's Web GUI is admin. For details on changing your wireless router's login username and password, refer to section 4.6.2 System.• Thewirelessrouter'sloginusernameandpasswordisdierentfromthe 2.4GHz/5GHz network name (SSID) and security key. The wireless router's login username and password allows you to log into your wireless router's Web GUI to congure your wireless router's settings. The 2.4GHz/5GHz network name (SSID) and security key allows Wi-Fi devices to log in and connect to your 2.4GHz/5GHz network.
162. The wireless router automatically detects if your ISP connection type is Dynamic IP, PPPoE, PPTP and L2TP. Key in the necessary information for your ISP connection type.IMPORTANT! Obtain the necessary information from your ISP about the Internet connection type. for Automatic IP (DHCP) for PPPoE, PPTP and L2TP
17NOTES:• Theauto-detectionofyourISPconnectiontypetakesplacewhenyou congure the wireless router for the rst time or when your wireless router is reset to its default settings.• IfQISfailedtodetectyourInternetconnectiontype,clickSkip to manual setting and manually congure your connection settings.3. Assign the wireless network name (SSID) and security key for your 2.4GHz and 5 GHz wireless connection. Click Apply when done.4. Your Internet and wireless settings are displayed. Click Next to continue.5. Read the wireless network connection tutorial. When done, click Finish.
182.3 Connecting to your wireless networkAfter setting up your wireless router via QIS, you can connect your computer or other smart devices to your wireless network.To connect to your network:1. On your computer, click the network icon in the notication area to display the available wireless networks.2. Select the wireless network that you want to connect to, then click Connect.3. You may need to key in the network security key for a secured wireless network, then click OK.4. Wait while your computer establishes connection to the wireless network successfully. The connection status is displayed and the network icon displays the connected status.NOTES: • Refertothenextchaptersformoredetailsonconguringyourwireless network's settings.• Refertoyourdevice'susermanualformoredetailsonconnectingitto your wireless network.
193 Conguring the General settings3.1 Using the Network Map Network Map allows you to congure your network’s security settings, manage your network clients, and monitor your USB device.
203.1.1 Setting up the wireless security settingsTo protect your wireless network from unauthorized access, you need to configure its security settings.To set up the wireless security settings:1. From the navigation panel, go to General > Network Map.2. OntheNetworkMapscreenandunderSystem status, you can configure the wireless security settings such as SSID, security level, and encryption settings.NOTE: You can set up dierent wireless security settings for 2.4GHz and 5GHz bands. 2.4GHz security settings 5GHz security settings3. On the Wireless name (SSID) field, key in a unique name for your wireless network.
214. FromtheSecurity Level dropdown list, select the encryption method for your wireless network.IMPORTANT! The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection.5. Keyinyoursecuritypasskey.6. Click Apply when done.3.1.2 Managing your network clientsTo manage your network clients:1. From the navigation panel, go to General > Network Map tab.2. OntheNetworkMapscreen,selecttheClient Status icon to display your network client’s information.3. To block a client’s access to your network, select the client and click block.
223.1.3 Monitoring your USB deviceTheASUSWirelessRouterprovidesaUSBportforconnectingUSBdevices to allow you to share files with clients in your network.NOTE: To use this feature, you need to plug a USB storage device, such as a USB hard disk or USB ash drive, to the USB port on the rear panel of your wireless router. Ensure that the USB storage device is formatted and partitioned properly. Refer to the Plug-n-Share Disk Support List at http://event.asus.com/networks/disksupport
23IMPORTANT! You rst need to create a share account and its permission /access rights to allow other network clients to access the USB device via an FTP site/third-party FTP client utility, Servers Center, or Samba. For more details, refer to the section 3.5.Using the USB Application in this user manual.To monitor your USB device:1. From the navigation panel, go to General > Network Map.2. OntheNetworkMapscreen,selecttheUSB Disk Status icon to displayyourUSBdevice’sinformation.3. On the AiDisk Wizard field, click GOtosetupanFTPserverforInternet file sharing.NOTES:• Formoredetails,refertothesection3.5.2 Using Servers Center in this user manual.• ThewirelessrouterworkswithmostUSBHDDs/Flashdisks(upto2TBsize) and supports read-write access for FAT16, FAT32, EXT2, EXT3, and NTFS.
24Safely removing the USB diskIMPORTANT! Incorrect removal of the USB disk may cause data corruption.To safely remove the USB disk:1. From the navigation panel, go to General > Network Map.2. In the upper right corner, click > Eject USB disk. When the USB disk is ejected successfully, the USB status shows Unmounted.
253.2 Creating a Guest NetworkThe Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network.NOTE: RT-ACRH17 supports up to six SSIDs (three 2.4GHz and three 5GHz SSIDs).To create a guest network:1. From the navigation panel, go to General > Guest Network.2. On the Guest Network screen, select 2.4Ghz or 5Ghz frequency band for the guest network that you want to create. 3. Click Enable.
264. To congure additional options, click Modify.5. Click Yes on the Enable Guest Network screen. 6. Assign a wireless name for your temporary network on the Network Name (SSID) eld.7. Select an Authentication Method.8. Select an Encryption method.9. Specify the Access time or choose Limitless.10. Select Disable or Enable on the Access Intranet item.11. When done, click Apply.
273.3 Using the Trac Manager3.3.1 Managing QoS (Quality of Service) BandwidthQuality of Service (QoS) allows you to set the bandwidth priority and manage network trac.To set up bandwidth priority:1. From the navigation panel, go to General > Trac Manager > QoS tab.2. Click ON to enable QoS. Fill in the upload and download bandwidth elds.NOTE: Get the bandwidth information from your ISP.3. Click Save.NOTE: The User Specify Rule List is for advanced settings. If you want to prioritize specic network applications and network services, select User-dened QoS rules or User-dened Priority from the drop-down list on the upper-right corner.
284. On the user-dened QoS rules page, there are four default online service types – web surf, HTTPs and le transfers. Select your preferred service, ll in the Source IP or MAC, Destination Port, Protocol, Transferred and Priority, then click Apply. The information will be congured in the QoS rules screen.NOTES:• TollinthesourceIPorMAC,youcan: a) Enter a specic IP address, such as "192.168.122.1". b) Enter IP addresses within one subnet or within the same IP pool, such as “192.168.123.*”, or “192.168.*.*” c) Enter all IP addresses as “*.*.*.*” or leave the eld blank. d) The format for the MAC address is six groups of two hexadecimal digits, separated by colons (:), in transmission order (e.g. 12:34:56:aa:bc:ef )• Forsourceordestinationportrange,youcaneither: a) Enter a specic port, such as “95”. b) Enter ports within a range, such as “103:315”, “>100”, or “<65535”.• TheTransferred column contains information about the upstream and downstream trac (outgoing and incoming network trac) for one section. In this column, you can set the network trac limit (in KB) for a specic service to generate specic priorities for the service assigned to a specic port. For example, if two network clients, PC 1 and PC 2, are both accessing the Internet (set at port 80), but PC 1 exceeds the network trac limit due to some downloading tasks, PC 1 will have a lower priority. If you do not want to set the trac limit, leave it blank.
295. On the User-dened Priority page, you can prioritize the network applications or devices into ve levels from the user-dened QoS rules’ dropdown list. Based on priority level, you can use the following methods to send data packets:• Changetheorderofupstreamnetworkpacketsthataresentto the Internet.• UnderUpload Bandwidth table, set Minimum Reserved Bandwidth and Maximum Bandwidth Limit for multiple network applications with dierent priority levels. The percentages indicate the upload bandwidth rates that are available for specied network applications. NOTES:• Low-prioritypacketsaredisregardedtoensurethetransmissionofhigh-priority packets. • UnderDownload Bandwidth table, set Maximum Bandwidth Limit for multiple network applications in corresponding order. The higher priority upstream packet will cause the higher priority downstream packet.• Iftherearenopacketsbeingsentfromhigh-priorityapplications,thefull transmission rate of the Internet connection is available for low-priority packets.6. Set the highest priority packet. To ensure a smooth online gaming experience, you can set ACK, SYN, and ICMP as the highest priority packet. NOTE: Ensure to enable QoS rst and set up the upload and download rate limits.
303.3.2 Monitoring Trac The trac monitor function allows you to access the bandwidth usage and speed of your Internet, wired, and wireless networks. It allows you to monitor network trac even on a daily basis.NOTE: Packets from the Internet are evenly transmitted to the wired and wireless devices.
313.4 Setting up Parental ControlParental Control allows you to control the Internet access time. Users can set the time limit for a client’s network usage.To use the parental control function:1. From the navigation panel, go to General > Parental control.2. Click ON to enable Parental Control. 3. Select the client whose network usage you want to control. You may also key in the client’s MAC address in the Client MAC Address column.NOTE: Ensure that the client name does not contain special characters or spaces as this may cause the router to function abnormally.4. Click or to add or delete the client’s prole.5. Set up the allowed time limit in Time Management map. Drag and drop a desired time zone to allow client’s network usage.6. Click OK.7. Click Apply to save the settings.
323.5 Using the USB ApplicationThe USB Applications function provides AiDisk, Servers Center, Network Printer Server and Download Master submenus.IMPORTANT! To use the server functions, you need to insert a USB storage device, such as a USB hard disk or USB ash drive, in the USB 2.0 port on the rear panel of your wireless router. Ensure that the USB storage device is formatted and partitioned properly. Refer to the ASUS website at http://event.asus.com/2009/networks/disksupport/ for the le system support table.3.5.1 Using AiDiskAiDisk allows you to share les stored on a connected USB device through the Internet. AiDisk also assists you with setting up ASUS DDNS and an FTP server. To use AiDisk:1. From the navigation panel, go to General > USB application, then click the AiDisk icon.2. From the Welcome to AiDisk wizard screen, click Go.
334. Create your domain name via the ASUS DDNS services, read the Terms of Service and then select I will use the service and accept the Terms of service and key in your domain name. When done, click Next.3. Select the access rights that you want to assign to the clients accessing your shared data. You can also select Skip ASUS DDNS settings then click Next to skip the DDNS setting.5. Click Finish to complete the setting.6. To access the FTP site that you created, launch a web browser or a third-party FTP client utility and key in the ftp link (ftp://<domain name>.asuscomm.com) you have previously created.
343.5.2 Using Servers CenterServers Center allows you to share the media les from the USB disk via a Media Server directory, Samba share service, or FTP share service. You can also congure other settings for the USB disk in the Servers Center.Using Media ServerYour wireless router allows UPnP-supported devices to access multimedia les from the USB disk connected to your wireless router.NOTE: Before using the UPnP Media Server function, connect your device to the RT-ACRH17’s network.To launch the Media Server setting page, go to General > USB application > Servers Center > Media Servers tab. Refer to the following for the descriptions of the elds:• Enable UPnP Media Server: Select ON/OFF to enable/ disable the UPnP Media Server.• Media Server Status: Displays the status of the media server.
35To use Samba share:1. From the navigation panel, go to General > USB application > Servers Center.NOTE: Network Place (Samba) Share is enabled by default.Using Network Place (Samba) Share serviceNetwork Place (Samba) Share allows you to set up the accounts and permissions for the Samba service.2. Follow the steps below to add, delete, or modify an account. To create a new account:a) Click to add new account.b) In the Account and Password elds, key in the name and password of your network client. Retype the password to conrm. Click Add to add the account to the list.
36 To delete an existing account:a) Select the account that you want to delete.b) Click .c) When prompted, click Delete to conrm the account deletion. To add a folder:a) Click .b) Enter the folder name, and click Add. The folder that you created will be added to the folder list.
37Using the FTP Share serviceFTP share enables an FTP server to share les from USB disk to other devices via your local area network or via the Internet.IMPORTANT! • EnsurethatyousafelyremovetheUSBdisk.IncorrectremovaloftheUSB disk may cause data corruption.• TosafelyremovetheUSBdisk,refertothesectionSafely removing the USB disk under 3.1.3 Monitoring your USB device.3. From the list of folders, select the type of access permission that you want to assign for specic folders:• R/W: Select this option to assign read/write access.• R: Select this option to assign read-only access.• No: Select this option if you do not want to share a specic le folder.4. Click Apply to apply the changes.
38To use FTP Share service:NOTE: Ensure that you have set up your FTP server through AiDisk. For more details, refer to the section 3.5.1 Using AiDisk.1. From the navigation panel, click General > USB application > Servers Center > FTP Share tab. 2. From the list of folders, select the type of access rights that you want to assign for specic folders:• R/W: Select to assign read/write access for a specic folder.• W: Select to assign write only access for a specic folder.• R: Select to assign read only access for a specic folder.• No: Select this option if you do not want to share a specic folder.3. Click Apply to conrm the changes.4. To access the FTP server, key in the ftp link ftp://<hostname>.asuscomm.com and your user name and password on a web browser or a third-party FTP utility.
394 Conguring the Advanced Settings4.1 Wireless4.1.1 GeneralThe General tab allows you to congure the basic wireless settings. To congure the basic wireless settings:1. From the navigation panel, go to Advanced Settings > Wireless > General tab.2. Select 2.4GHz or 5GHz as the frequency band for your wireless network.3. Assign a unique name containing up to 32 characters for your SSID (Service Set Identier) or network name to identify your wireless network. Wi-Fi devices can identify and connect to the wireless network via your assigned SSID. The SSIDs on the information banner are updated once new SSIDs are saved to the settings.NOTE: You can assign unique SSIDs for the 2.4 GHz and 5GHz frequency bands.
404. In the Hide SSID eld, select Ye s to prevent wireless devices from detecting your SSID. When this function is enabled, you would need to enter the SSID manually on the wireless device to access the wireless network.5. Select any of these wireless mode options to determine the types of wireless devices that can connect to your wireless router:• Auto: Select Auto to allow 802.11AC, 802.11n, 802.11g, and 802.11b devices to connect to the wireless router.• Legacy: Select Legacy to allow 802.11b/g/n devices to connect to the wireless router. Hardware that supports 802.11n natively, however, will only run at a maximum speed of 54Mbps. • N only: Select N only to maximize wireless N performance. This setting prevents 802.11g and 802.11b devices from connecting to the wireless router.6. Select the operating channel for your wireless router. Select Auto to allow the wireless router to automatically select the channel that has the least amount of interference.7. Select any of these channel bandwidth to accommodate higher transmission speeds: 40MHz: Select this bandwidth to maximize the wireless throughput. 20MHz (default): Select this bandwidth if you encounter some issues with your wireless connection.8. Select any of these authentication methods:• Open System: This option provides no security.• Shared Key: You must use WEP encryption and enter at least one shared key.
41• WPA/WPA2 Personal/WPA Auto-Personal: This option provides strong security. You can use either WPA (with TKIP) or WPA2 (with AES). If you select this option, you must use TKIP + AES encryption and enter the WPA passphrase (network key).• WPA/WPA2 Enterprise/WPA Auto-Enterprise: This option provides very strong security. It is with integrated EAP server or an external RADIUS back-end authentication server.• Radius with 802.1xNOTE: Your wireless router supports the maximum transmission rate of 54Mbps when the Wireless Mode is set to Auto and encryption method is WEP or TKIP.9. Select any of these WEP (Wired Equivalent Privacy) Encryption options for the data transmitted over your wireless network:• O: Disables WEP encryption• 64-bit: Enables weak WEP encryption • 128-bit: Enables improved WEP encryption.10. When done, click Apply.
424.1.2 WPSWPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect devices to a wireless network. You can congure the WPS function via the PIN code or WPS button. NOTE: Ensure that the devices support WPS.To enable WPS on your wireless network:1. From the navigation panel, go to Advanced Settings > Wireless > WPS tab. 2. In the Enable WPS eld, move the slider to ON.3. WPS uses 2.4GHz by default. If you want to change the frequency to 5GHz, turn OFF the WPS function, click Switch Frequency in the Current Frequency eld, and turn WPS ON again.
43NOTE: WPS supports authentication using Open System, WPA-Personal, and WPA2-Personal. WPS does not support a wireless network that uses a Shared Key, WPA-Enterprise, WPA2-Enterprise, and RADIUS encryption method.3. In the WPS Method eld, select Push Button or Client PIN code. If you select Push Button, go to step 4. If you select Client PIN code, go to step 5.4. To set up WPS using the router’s WPS button, follow these steps:a. Click Start or press the WPS button found at the rear of the wireless router. b. Press the WPS button on your wireless device. This is normally identied by the WPS logo.NOTE: Check your wireless device or its user manual for the location of the WPS button.c. The wireless router will scan for any available WPS devices. If the wireless router does not nd any WPS devices, it will switch to standby mode.5. To set up WPS using the Client’s PIN code, follow these steps:a. Locate the WPS PIN code on your wireless device’s user manual or on the device itself. b. Key in the Client PIN code on the text box.c. Click Start to put your wireless router into WPS survey mode. The router’s LED indicators quickly ash three times until the WPS setup is completed.
444.1.3 Wireless MAC FilterWireless MAC lter provides control over packets transmitted to a specied MAC (Media Access Control) address on your wireless network.To set up the Wireless MAC lter:1. From the navigation panel, go to Advanced Settings > Wireless > Wireless MAC Filter tab.2. In the Band eld, select the frequency band that you want to use for the Wireless MAC lter.3. In the MAC Filter Mode dropdown list, select either Accept or Reject.• SelectAccept to allow devices in the MAC lter list to access to the wireless network.• SelectReject to prevent devices in the MAC lter list to access to the wireless network.4. On the MAC lter list, click the Add button and key in the MAC address of the wireless device.5. Click Apply.
454.1.4 RADIUS SettingRADIUS (Remote Authentication Dial In User Service) Setting provides an extra layer of security when you choose WPA-Enterprise, WPA2-Enterprise, or Radius with 802.1x as your Authentication Mode.To set up wireless RADIUS settings:1. Ensure that the wireless router’s authentication mode is set to WPA-Enterprise, WPA2-Enterprise, or Radius with 802.1x.NOTE: Please refer to section 4.1.1 General section for conguring your wireless router’s Authentication Mode.2. From the navigation panel, go to Advanced Settings > Wireless > RADIUS Setting.3. Select the frequency band.4. In the Server IP Address eld, key in your RADIUS server’s IP Address.5. In the Connection Secret eld, assign the password to access your RADIUS server.6. Click Apply.
46In the Professional Settings screen, you can congure the following:• Band: Select the frequency band that the professional settings will be applied to.• Enable Radio: Select Yes to enable wireless networking. Select No to disable wireless networking.• Time setting: You can specify which days of the week wireless networking is enabled. You can specify a time range when wireless networking is enabled during the week.4.1.5 ProfessionalThe Professional screen provides advanced conguration options. NOTE: We recommend that you use the default values on this page.
47 You can specify which days of the weekend wireless networking is enabled. You can specify a time range when wireless networking is enabled during the weekend.• Set AP isolated: The Set AP isolated item prevents wireless devices on your network from communicating with each other. This feature is useful if many guests frequently join or leave your network. Select Ye s to enable this feature or select No to disable.• Multicast rate (Mbps): Select the multicast transmission rate or click Disable to switch o simultaneous single transmission.• Preamble Type: Preamble Type denes the length of time that the router spent for CRC (Cyclic Redundancy Check). CRC is a method of detecting errors during data transmission. Select Short for a busy wireless network with high network trac. Select Long if your wireless network is composed of older or legacy wireless devices.• RTS Threshold: Select a lower value for RTS (Request to Send) Threshold to improve wireless communication in a busy or noisy wireless network with high network trac and numerous wireless devices.• DTIM Interval: DTIM (Delivery Trac Indication Message) Interval or Data Beacon Rate is the time interval before a signal is sent to a wireless device in sleep mode indicating that a data packet is awaiting delivery. The default value is three milliseconds. • Beacon Interval: Beacon Interval is the time between one DTIM and the next. The default value is 100 milliseconds. Lower the Beacon Interval value for an unstable wireless connection or for roaming devices. • Enable TX Bursting: Enable TX Bursting improves transmission speed between the wireless router and 802.11g devices.
48• Wireless multicast forwarding: Select Enable to allow the wireless router to forward multicast trac to other wireless devices that support multicast. Select Disable to prevent the router from forwarding multicast transmissions.• Enable WMM APSD: Enable WMM APSD (Wi-Fi Multimedia Automatic Power Save Delivery) to improve power management between wireless devices. Select Disable to switch o WMM APSD.• TX Power adjustment: TX Power adjustment refers to the milliWatts (mW) needed to power the radio signal output of the wireless router. Enter a value between 0 to 100. NOTE: Increasing the TX Power adjustment values may aect the stability of the wireless network.4.2 LAN4.2.1 LAN IPThe LAN IP screen allows you to modify the LAN IP settings of your wireless router.NOTE: Any changes to the LAN IP address will be reected on your DHCP settings.
49To modify the LAN IP settings:1. From the navigation panel, go to Advanced Settings > LAN > LAN IP tab.2. Modify the IP address and Subnet Mask.3. When done, click Apply.4.2.2 DHCP ServerYour wireless router uses DHCP to assign IP addresses automatically on your network. You can specify the IP address range and lease time for the clients on your network.To congure the DHCP server:1. From the navigation panel, go to Advanced Settings > LAN > DHCP Server tab.2. In the Enable the DHCP Server eld, tick Yes .
503. In the Domain Name text box, enter a domain name for the wireless router.4. In the IP Pool Starting Address eld, key in the starting IP address.5. In the IP Pool Ending Address eld, key in the ending IP address.6. In the Lease Time eld, specify in seconds when an assigned IP address will expire. Once it reaches this time limit, the DHCP server will then assign a new IP address.7. In the DNS and Server Settings section, key in your DNS Server and WINS Server IP address if needed.8. Your wireless router can also manually assign IP addresses to devices on the network. On the Enable Manual Assignment eld, choose Yes to assign an IP address to specic MAC addresses on the network. Up to 32 MAC Addresses can be added to the DHCP list for manual assignment.
514.2.3 RouteIf your network makes use of more than one wireless router, you can congure a routing table to share the same Internet service.NOTE: We recommend that you do not change the default route settings unless you have advanced knowledge of routing tables. To congure the LAN Routing table:1. From the navigation panel, go to Advanced Settings > LAN > Route tab. 2. On the Enable static routes eld, choose Yes.3. On the Static Route List, enter the network information of other access points or nodes. Click the Add or Delete button to add or remove a device on the list.4. Click Apply.
524.2.4 IPTVThe wireless router supports connection to IPTV services through an ISP or a LAN. The IPTV tab provides the conguration settings needed to set up IPTV, VoIP, multicasting, and UDP for your service. Contact your ISP for specic information regarding your service.
534.3 WAN4.3.1 Internet ConnectionThe Internet Connection screen allows you to congure the settings of various WAN connection types. To congure the WAN connection settings:1. From the navigation panel, go to Advanced Settings > WAN > Internet Connection tab.2. Congure the following settings below. When done, click Apply.• WAN Connection Type: Choose your Internet Service Provider type. The choices are Automatic IP, PPPoE, PPTP, L2TP or Static IP. Consult your ISP if the router is unable to obtain a valid IP address or if you are unsure the WAN connection type.
54• Enable WAN: Select Ye s to allow the router Internet access. Select No to disable Internet access.• Enable NAT: NAT (Network Address Translation) is a system where one public IP (WAN IP) is used to provide Internet access to network clients with a private IP address in a LAN. The private IP address of each network client is saved in a NAT table and is used to route incoming data packets.• Enable UPnP: UPnP (Universal Plug and Play) allows several devices (such as routers, televisions, stereo systems, game consoles, and cellular phone), to be controlled via an IP-based network with or without a central control through a gateway. UPnP connects PCs of all form factors, providing a seamless network for remote conguration and data transfer. Using UPnP, a new network device is discovered automatically. Once connected to the network, devices can be remotely congured to support P2P applications, interactive gaming, video conferencing, and web or proxy servers. Unlike Port forwarding, which involves manually conguring port settings, UPnP automatically congures the router to accept incoming connections and direct requests to a specic PC on the local network. • Connect to DNS Server: Allows this router to get the DNS IP address from the ISP automatically. A DNS is a host on the Internet that translates Internet names to numeric IP addresses. • Authentication: This item may be specied by some ISPs. Check with your ISP and ll them in if required.• Host Name: This eld allows you to provide a host name for your router. It is usually a special requirement from your ISP. If your ISP assigned a host name to your computer, enter the host name here.
55• MAC Address: MAC (Media Access Control) address is a unique identier for your networking device. Some ISPs monitor the MAC address of networking devices that connect to their service and reject any unrecognized device that attempt to connect. To avoid connection issues due to an unregistered MAC address, you can:• ContactyourISPandupdatetheMACaddressassociatedwith your ISP service.• CloneorchangetheMACaddressoftheASUSwirelessrouterto match the MAC address of the previous networking device recognized by the ISP.
564.3.2 Port TriggerPort range triggering opens a predetermined incoming port for a limited period of time whenever a client on the local area network makes an outgoing connection to a specied port. Port triggering is used in the following scenarios:• More than one local client needs port forwarding for the same application at a dierent time.• An application requires specic incoming ports that are dierent from the outgoing ports.To set up Port Trigger:1. From the navigation panel, go to Advanced Settings > WAN > Port Trigger tab.2. Congure the following settings below. When done, click Apply.• Enable Port Trigger: Choose Yes to enable Port Trigger.• Well-Known Applications: Select popular games and web services to add to the Port Trigger List.• Description: Enter a short name or description for the service.
57• Trigger Port: Specify a trigger port to open the incoming port.• Protocol: Select the protocol, TCP, or UDP.• Incoming Port: Specify an incoming port to receive inbound data from the Internet.• Protocol: Select the protocol, TCP, or UDP.NOTES:• WhenconnectingtoanIRCserver,aclientPCmakesanoutgoingconnection using the trigger port range 66660-7000. The IRC server responds by verifying the username and creating a new connection to the client PC using an incoming port.• IfPortTriggerisdisabled,therouterdropstheconnectionbecauseit is unable to determine which PC is requesting for IRC access. When Port Trigger is enabled, the router assigns an incoming port to receive the inbound data. This incoming port closes once a specic time period has elapsed because the router is unsure when the application has been terminated.• Porttriggeringonlyallowsoneclientinthenetworktouseaparticular service and a specic incoming port at the same time.• Youcannotusethesameapplicationtotriggeraportinmorethanone PC at the same time. The router will only forward the port back to the last computer to send the router a request/trigger.
58To set up Port Forwarding:1. From the navigation panel, go to Advanced Settings > WAN > Virtual Server / Port Forwarding tab.4.3.3 Virtual Server/Port ForwardingPort forwarding is a method to direct network trac from the Internet to a specic port or a specic range of ports to a device or number of devices on your local network. Setting up Port Forwarding on your router allows PCs outside the network to access specic services provided by a PC in your network.NOTE: When port forwarding is enabled, the ASUS router blocks unsolicited inbound trac from the Internet and only allows replies from outbound requests from the LAN. The network client does not have access to the Internet directly, and vice versa.
592. Congure the following settings below. When done, click Apply.• Enable Port Forwarding: Choose Yes to enable Port Forwarding.• Famous Server List: Determine which type of service you want to access.• Famous Game List: This item lists ports required for popular online games to work correctly.• FTP Server Port: Avoid assigning the port range 20:21 for your FTP server as this would conict with the router’s native FTP server assignment.• Service Name: Enter a service name.• Port Range: If you want to specify a Port Range for clients on the same network, enter the Service Name, the Port Range (e.g. 10200:10300), the LAN IP address, and leave the Local Port empty. Port range accepts various formats such as Port Range (300:350), individual ports (566,789) or Mix (1015:1024,3021). NOTES:• Whenyournetwork’srewallisdisabledandyouset80astheHTTPserver’s port range for your WAN setup, then your http server/web server would be in conict with the router’s web user interface.• Anetworkmakesuseofportsinordertoexchangedata,witheachport assigned a port number and a specic task. For example, port 80 is used for HTTP. A specic port can only be used by one application or service at a time. Hence, two PCs attempting to access data through the same port at the same time would fail. For example, you cannot set up Port Forwarding for port 100 for two PCs at the same time.
60• Local IP: Key in the client’s LAN IP address. NOTE: Use a static IP address for the local client to make port forwarding work properly. Refer to section 4.2 LAN for information.• Local Port: Enter a specic port to receive forwarded packets. Leave this eld blank if you want the incoming packets to be redirected to the specied port range.• Protocol: Select the protocol. If you are unsure, select BOTH.To check if Port Forwarding has been congured successfully:• Ensure that your server or application is set up and running.• You will need a client outside your LAN but has Internet access (referred to as “Internet client”). This client should not be connected to the ASUS router.• On the Internet client, use the router’s WAN IP to access the server. If port forwarding has been successful, you should be able to access the les or applications.Dierences between port trigger and port forwarding: • Port triggering will work even without setting up a specic LAN IP address. Unlike port forwarding, which requires a static LAN IP address, port triggering allows dynamic port forwarding using the router. Predetermined port ranges are congured to accept incoming connections for a limited period of time. Port triggering allows multiple computers to run applications that would normally require manually forwarding the same ports to each PC on the network.• Port triggering is more secure than port forwarding since the incoming ports are not open all the time. They are opened only when an application is making an outgoing connection through the trigger port.
614.3.4 DMZVirtual DMZ exposes one client to the Internet, allowing this client to receive all inbound packets directed to your Local Area Network. Inbound trac from the Internet is usually discarded and routed to a specic client only if port forwarding or a port trigger has been congured on the network. In a DMZ conguration, one network client receives all inbound packets. Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain, web, or e-mail server.CAUTION: Opening all the ports on a client to the Internet makes the network vulnerable to outside attacks. Please be aware of the security risks involved in using DMZ.To set up DMZ:1. From the navigation panel, go to Advanced Settings > WAN > DMZ tab.2. Congure the setting below. When done, click Apply.• IP address of Exposed Station: Key in the client’s LAN IP address that will provide the DMZ service and be exposed on the Internet. Ensure that the server client has a static IP address.To remove DMZ:1. Delete the client’s LAN IP address from the IP Address of Exposed Station text box.2. When done, click Apply.
624.3.5 DDNSSetting up DDNS (Dynamic DNS) allows you to access the router from outside your network through the provided ASUS DDNS Service or another DDNS service.To set up DDNS:1. From the navigation panel, go to Advanced Settings > WAN > DDNS tab.2. Congure the following settings below. When done, click Apply.• Enable the DDNS Client: Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address.• Server and Host Name: Choose ASUS DDNS or other DDNS. If you want to use ASUS DDNS, ll in the Host Name in the format of xxx.asuscomm.com (xxx is your host name). • If you want to use a dierent DDNS service, click FREE TRIAL and register online rst. Fill in the User Name or E-mail Address and Password or DDNS Key elds.• Enable wildcard: Enable wildcard if your DDNS service requires one.
63NOTES: DDNS service will not work under these conditions:• WhenthewirelessrouterisusingaprivateWANIPaddress(192.168.x.x, 10.x.x.x, or 172.16.x.x), as indicated by a yellow text.• TheroutermaybeonanetworkthatusesmultipleNATtables.4.3.6 NAT PassthroughNAT Passthrough allows a Virtual Private Network (VPN) connection to pass through the router to the network clients. PPTP Passthrough, L2TP Passthrough, IPsec Passthrough and RTSP Passthrough are enabled by default.To enable / disable the NAT Passthrough settings, go to the Advanced Settings > WAN > NAT Passthrough tab. When done, click Apply.
644.4 IPv6This wireless router supports IPv6 addressing, a system that supports more IP addresses. This standard is not yet widely available. Contact your ISP if your Internet service supports IPv6. To set up IPv6:1. From the navigation panel, go to Advanced Settings > IPv6.2. Select your Connection Type. The conguration options vary depending on your selected connection type.3. Enter your IPv6 LAN and DNS settings.4. Click Apply.NOTE: Please refer to your ISP regarding specic IPv6 information for your Internet service.
654.5 FirewallThe wireless router can serve as a hardware rewall for your network. NOTE: The Firewall feature is enabled by default.4.5.1 GeneralTo set up basic Firewall settings:1. From the navigation panel, go to Advanced Settings > Firewall > General tab.2. On the Enable Firewall eld, select Yes.3. On the Enable DoS protection, select Ye s to protect your network from DoS (Denial of Service) attacks though this may aect your router’s performance. 4. You can also monitor packets exchanged between the LAN and WAN connection. On the Logged packets type, select Dropped, Accepted, or Both.5. Click Apply.4.5.2 URL FilterYou can specify keywords or web addresses to prevent access to specic URLs.NOTE: The URL Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.com, then the website will not be blocked (a DNS cache in the system stores previously visited websites). To resolve this issue, clear the DNS cache before setting up the URL Filter.
66To set up a URL lter:1. From the navigation panel, go to Advanced Settings > Firewall > URL Filter tab.2. On the Enable URL Filter eld, select Enabled.3. Enter a URL and click the button.4. Click Apply.4.5.3 Keyword lterKeyword lter blocks access to webpages containing specied keywords.To set up a keyword lter:1. From the navigation panel, go to Advanced Settings > Firewall > Keyword Filter tab.2. On the Enable Keyword Filter eld, select Enabled.
673. Enter a word or phrase and click the Add button.4. Click Apply.NOTES:• The Keyword Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.com, then the website will not be blocked (a DNS cache in the system stores previously visited websites). To resolve this issue, clear the DNS cache before setting up the Keyword Filter.• Web pages compressed using HTTP compression cannot be ltered. HTTPS pages also cannot be blocked using a keyword lter.4.5.4 Network Services FilterThe Network Services Filter blocks LAN to WAN packet exchanges and restricts network clients from accessing specic web services such as Telnet or FTP.
68To set up a Network Service lter:1. From the navigation panel, go to Advanced Settings > Firewall > Network Service Filter tab.2. On the Enable Network Services Filter eld, select Yes .3. Select the Filter table type. Black List blocks the specied network services. White List limits access to only the specied network services.4. Specify the day and time when the lters will be active. 5. To specify a Network Service to lter, enter the Source IP, Destination IP, Port Range, and Protocol. Click the button.6. Click Apply.
694.6 Administration4.6.1 Operation ModeThe Operation Mode page allows you to select the appropriate mode for your network.To set up the operating mode:1. From the navigation panel, go to Advanced Settings > Administration > Operation Mode tab.2. Select any of these operation modes:• Wireless router mode (default): In wireless router mode, the wireless router connects to the Internet and provides Internet access to available devices on its own local network.• Access Point mode: In this mode, the router creates a new wireless network on an existing network. 3. Click Apply.NOTE: The router will reboot when you change the modes.
704.6.2 SystemThe System page allows you to congure your wireless router settings.To set up the System settings:1. From the navigation panel, go to Advanced Settings > Administration > System tab.2. You can congure the following settings:• Change router login password: You can change the password and login name for the wireless router by entering a new name and password.• WPS button behavior: The physical WPS button on the wireless router can be used to activate WPS or switch o wireless networking. • Time Zone: Select the time zone for your network.• NTP Server: The wireless router can access a NTP (Network time Protocol) server in order to synchronize the time.• Enable Telnet: Click Yes to enable Telnet services on the network. Click No to disable Telnet.• Authentication Method: You can select HTTP, HTTPS, or both protocols to secure router access.• Enable Web Access from WAN: Select Ye s to allow devices outside the network to access the wireless router GUI settings. Select No to prevent access.• Only allow specic IP: Click Yes if you want to specify the IP addresses of devices that are allowed access to the wireless router GUI settings from WAN. • Client List: Enter the WAN IP addresses of networking devices allowed to access the wireless router settings. This list will be used if you clicked Yes in the Only allow specic IP item.3. Click Apply.
714.6.3 Firmware UpgradeNOTE: Download the latest rmware from the ASUS website at http://www.asus.comTo upgrade the rmware:1. From the navigation panel, go to Advanced Settings > Administration > Firmware Upgrade tab.2. In the New Firmware File eld, click Browse to locate the downloaded le.3. Click Upload. NOTES: • Whentheupgradeprocessiscomplete,waitforsometimeforthesystem to reboot. • Iftheupgradeprocessfails,thewirelessrouterautomaticallyentersrescue mode and the power LED indicator on the front panel starts ashing slowly. To recover or restore the system, refer to section 5.2 Firmware Restoration. 4.6.4 Restore/Save/Upload SettingTo restore/save/upload wireless router settings:1. From the navigation panel, go to Advanced Settings > Administration > Restore/Save/Upload Setting tab.2. Select the tasks that you want to do:• Torestoretothedefaultfactorysettings,clickRestore, and click OK in the conrmation message.• Tosavethecurrentsystemsettings,clickSave, navigate to the folder where you intend to save the le and click Save.• Torestorefromasavedsystemsettingsle,clickBrowse to locate your le, then click Upload.IMPORTANT! If issues occur, upload the latest rmware version and congure new settings. Do not restore the router to its default settings.
724.7 System LogSystem Log contains your recorded network activities.NOTE: System log resets when the router is rebooted or powered o.To view your system log:1. From the navigation panel, go to Advanced Settings > System Log.2. You can view your network activities in any of these tabs:• GeneralLog• DHCPLeases• WirelessLog• PortForwarding• RoutingTable
735 UtilitiesNOTES: • Downloadandinstallthewirelessrouter'sutilitiesfromtheASUSwebsite: • DeviceDiscoveryv2.0.0.0athttp://dlcdnet.asus.com/pub/ASUS/LiveUpdate/Release/Wireless/Discovery.zip • FirmwareRestorationv1.9.0.4athttp://dlcdnet.asus.com/pub/ASUS/LiveUpdate/Release/Wireless/Rescue.zip • WindowsPrinterUtilityv1.0.5.5athttp://dlcdnet.asus.com/pub/ASUS/LiveUpdate/Release/Wireless/Printer.zip• TheutilitiesarenotsupportedonMACOS.5.1 Device DiscoveryDevice Discovery is an ASUS WLAN utility that detects an ASUS wireless router device, and allows you to congure the wireless networking settings.To launch the Device Discovery utility:• Fromyourcomputer’sdesktop,click Start > All Programs > ASUS Utility > Wireless Router > Device Discovery.RT-ACRH17 ASUS 192.168.1.1 255.255.255.0B1NOTE: When you set the router to Access Point mode, you need to use Device Discovery to get the router’s IP address.
745.2 Firmware RestorationFirmware Restoration is used on an ASUS Wireless Router that failed during its rmware upgrading process. It uploads the rmware that you specify. The process takes about three to four minutes.IMPORTANT: Launch the rescue mode on the router before using the Firmware Restoration utility.NOTE: This feature is not supported on MAC OS.
756 TroubleshootingThis chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support.6.1 Basic TroubleshootingIf you are having problems with your router, try these basic steps in this section before looking for further solutions.Upgrade Firmware to the latest version.1. Launch the Web GUI. Go to Advanced Settings > Administration > Firmware Upgrade tab. Click Check to verify if the latest rmware is available. 2. If the latest rmware is available, visit the ASUS global website at http://www.asus.com/Networks/Wireless_Routers/ to download the latest rmware. 3. From the Firmware Upgrade page, click Browse to locate the rmware le. 4. Click Upload to upgrade the rmware.
76Restart your network in the following sequence:1. Turn o the modem.2. Unplug the modem.3. Turn o the router and computers.4. Plug in the modem.5. Turn on the modem and then wait for 2 minutes.6. Turn on the router and then wait for 2 minutes.7. Turn on computers.Check if your Ethernet cables are plugged properly.• WhentheEthernetcableconnectingtherouterwiththemodem is plugged in properly, the WAN LED will be on. • WhentheEthernetcableconnectingyourpowered-on computer with the router is plugged in properly, the corresponding LAN LED will be on. Check if the wireless setting on your computer matches that of your computer.• Whenyouconnectyourcomputertotherouterwirelessly,ensure that the SSID (wireless network name), encryption method, and password are correct.Check if your network settings are correct. • EachclientonthenetworkshouldhaveavalidIPaddress.ASUSrecommends that you use the wireless router’s DHCP server to assign IP addresses to computers on your network.
77• Somecablemodemserviceprovidersrequireyoutousethe MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI, Network Map > Clients page, and hover the mouse pointer over your device in Client Status.
786.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser• Ifyourcomputeriswired,checktheEthernetcableconnectionand LED status as described in the previous section.• Ensurethatyouareusingthecorrectlogininformation.Thedefault factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information.• Deletethecookiesandlesinyourwebbrowser.ForInternetExplorer 8, follow these steps: 1. Launch Internet Explorer 8, then click Tools > Internet Options. 2. In the General tab, under Browsing history, click Delete…, select Temporary Internet Files and Cookies then click Delete. NOTES: • Thecommandsfordeletingcookiesandlesvarywithwebbrowsers.• Disableproxyserversettings,cancelthedial-upconnection,and set the TCP/IP settings to obtain IP addresses automatically. For more details, refer to Chapter 1 of this user manual.• EnsurethatyouuseCAT5eorCAT6ethernetcables.
79The client cannot establish a wireless connection with the router.NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities.• OutofRange: • Movetherouterclosertothewirelessclient. • Trytoadjustantennasoftheroutertothebestdirectionasdescribed in section 1.4 Positioning your router. • DHCPserverhasbeendisabled: 1. Launch the web GUI. Go to General > Network Map> Clients and search for the device that you want to connect to the router. 2. If you cannot nd the device in the Network Map, go to Advanced Settings > LAN > DHCP Server, Basic Cong list, select Ye s on the Enable the DHCP Server.
80• SSIDhasbeenhidden.IfyourdevicecanndSSIDsfromotherrouters but cannot nd your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • IfyouareusingawirelessLANadapter,checkifthewirelesschannel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.• Ifyoustillcannotconnecttotherouterwirelessly,youcanresetyour router to factory default settings. In the router GUI, click Administration > Restore/Save/Upload Setting and click Restore.
81Internet is not accessible.• CheckifyourroutercanconnecttoyourISP’sWANIPaddress.To do this, launch the web GUI and go to General> Network Map, and check the Internet Status. • IfyourroutercannotconnecttoyourISP’sWANIPaddress,try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. • ThedevicehasbeenblockedviatheParentalControlfunction.Go to General > Parental Control and see if the device is in the list. If the device is listed under Client Name, remove the device using the Delete button or adjust the Time Management Settings.
82• IfthereisstillnoInternetaccess,trytorebootyourcomputerand verify the network’s IP address and gateway address. • CheckthestatusindicatorsontheADSLmodemandthewireless router. If the WAN LED on the wireless router is not ON, check if all cables are plugged properly.You forgot the SSID (network name) or network password• SetupanewSSIDandencryptionkeyviaawiredconnection(Ethernet cable). Launch the web GUI, go to Network Map, click the router icon, enter a new SSID and encryption key, and then click Apply. • Resetyourroutertothedefaultsettings.LaunchthewebGUI,go to Administration > Restore/Save/Upload Setting, and click Restore. The default login account and password are both “admin”. How to restore the system to its default settings?• GotoAdministration > Restore/Save/Upload Setting, and click Restore. The following are the factory default settings: User Name: admin Password: admin IP address: router.asus.com SSID (2.4GHz): Refer to the label at the bottom of the router SSID (5GHz): Refer to the label at the bottom of the routerFirmware upgrade failed. Launch the rescue mode and run the Firmware Restoration utility. Refer to section 5.2 Firmware Restoration on how to use the Firmware Restoration utility.
83Cannot access Web GUIA. Disable the proxy server, if enabled.Windows® 7/81. Click Start > Internet Explorer to launch the browser.2. Click Tools > Internet options > Connections tab > LAN settings.Before conguring your wireless router, do the steps described in this section for your host computer and network clients.3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN.4. Click OK when done.NOTE: The screenshots provided are for Windows® 7 only. The steps and options may be dierent for Windows® 8 and Windows® 8.1.
84MAC OS1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings...2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP).3. Cllick Apply Now when done.NOTE: Refer to your browser's help feature for details on disabling the proxy server.B. Set the TCP/IP settings to automatically obtain an IP address.Windows® 7/81. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections.2. Select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), then click Properties.
853. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 4. Click OK when done.MAC OS1. Click the Apple icon located on the top left of your screen.2. Click System Preferences > Network > Congure...3. From the TCP/IP tab, select Using DHCP in the Congure IPv4 dropdown list.4. Click Apply Now when done.NOTE: Refer to your operating system’s help and support feature for details on conguring your computer’s TCP/IP settings.
86C. Disable the dial-up connection, if enabled.Windows® 7/81. Click Start > Internet Explorer to launch the browser.2. Click Tools > Internet options > Connections tab.3. Tick Never dial a connection.4. Click OK when done.NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.
87AppendicesNoticesASUS Recycling/Takeback ServicesASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in dierent regions.REACHComplying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website athttp://csr.asus.com/english/index.aspxFederal Communications Commission StatementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • Thisdevicemaynotcauseharmfulinterference.• Thisdevicemustacceptanyinterferencereceived,includinginterference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency
88Prohibition of Co-locationThis device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.CAUTION: Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.IMPORTANT! This device within the 5.15 ~ 5.25 GHz is restricted to indoor operations to reduce any potential for harmful interference to co-channel MSS operations.energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorientorrelocatethereceivingantenna.• Increasetheseparationbetweentheequipmentandreceiver.• Connecttheequipmentintoanoutletonacircuitdierentfrom that to which the receiver is connected.• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.Safety InformationTo maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Use on the supplied antenna.
89GNU General Public LicenseLicensing informationThis product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The GNU General Public License for the exact terms and conditions of this license. All future rmware updates will also be accompanied with their respective source code. Please visit our web site for updated information. Note that we do not oer direct support for the distribution.GNU GENERAL PUBLIC LICENSEVersion 2, June 1991Copyright (C) 1989, 1991 Free Software Foundation, Inc.59 Temple Place, Suite 330, Boston, MA 02111-1307 USAEveryone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.PreambleThe licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.When we speak of free software, we are referring to freedom, not
90price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.We protect your rights with two steps: (1) copyright the software, and (2) oer you this license which gives you legal permission to copy, distribute and/or modify the software.Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modied by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reect on the original authors’ reputations.Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in eect making the program proprietary. To prevent this, we have made it clear
91that any patent must be licensed for everyone’s free use or not licensed at all.The precise terms and conditions for copying, distribution and modication follow.Terms & conditions for copying, distribution, & modication0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The “Program”, below, refers to any such program or work, and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modications and/or translated into another language. (Hereinafter, translation is included without limitation in the term “modication”.) Each licensee is addressed as “you”. Activities other than copying, distribution and modication are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the physical act of transferring a copy, and you may at your option oer warranty protection in exchange for a fee.
922. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modied les to carry prominent notices stating that you changed the les and the date of any change. b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License. c) If the modied program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) These requirements apply to the modied work as a whole. If identiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
93 In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following: a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written oer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the oer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an oer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface denition les, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
94 If distribution of executable or object code is made by oering access to copy from a designated place, then oering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients’ exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this
95License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.9. The Free Software Foundation may publish revised and/or new
96versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may dier in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program species a version number of this License which applies to it and “any later version”, you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are dierent, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
97NO WARRANTY11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.END OF TERMS AND CONDITIONS
98For Turkey onlyAEEE Yönetmeliğine Uygundur.Authorised distributors in Turkey:BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.Tel. No.: +90 212 3311000Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBULCIZGI Elektronik San. Tic. Ltd. Sti.Tel. No.: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ISTANBULKOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.Tel. No.: +90 216 5288888Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL
99ASUS Contact informationASUSTeK COMPUTER INC. (Asia Pacic)Address   15Li-TeRoad,Peitou,Taipei,Taiwan11259Website www.asus.com.twTechnical SupportTelephone +886228943447SupportFax   +886228907698Online support support.asus.comASUS COMPUTER INTERNATIONAL (America)Address   800CorporateWay,Fremont,CA94539,USATelephone   +15107393777Fax   +15106084555Website usa.asus.comOnline support support.asus.comASUS COMPUTER GmbH (Germany and Austria)Address   HarkortStr.21-23,D-40880Ratingen,GermanySupportFax   +49-2102-959931Website   asus.com/deOnlinecontact   eu-rma.asus.com/salesTechnical SupportTelephone(Component)  +49-2102-5789555Telephone Germany (System/Notebook/Eee/LCD) +49-2102-5789557Telephone Austria (System/Notebook/Eee/LCD) +43-820-240513SupportFax   +49-2102-959911Online support support.asus.com
100Networks Global Hotline InformationRegion Country Hotline Number Service HoursEuropeCyprus 800-92491 09:00-13:00 ; 14:00-18:00 Mon-FriFrance 0033-170949400 09:00-18:00 Mon-FriGermany0049-180501092009:00-18:00 Mon-Fri10:00-17:00 Mon-Fri0049-1805010923( component support )0049-2102959911 ( Fax )Hungary 0036-15054561 09:00-17:30 Mon-FriItaly 199-400089 09:00-13:00 ; 14:00-18:00 Mon-FriGreece 00800-44142044 09:00-13:00 ; 14:00-18:00 Mon-FriAustria 0043-820240513 09:00-18:00 Mon-FriNetherlands/Luxembourg 0031-591570290 09:00-17:00 Mon-FriBelgium 0032-78150231 09:00-17:00 Mon-FriNorway 0047-2316-2682 09:00-18:00 Mon-FriSweden 0046-858769407 09:00-18:00 Mon-FriFinland 00358-969379690 10:00-19:00 Mon-FriDenmark 0045-38322943 09:00-18:00 Mon-FriPoland 0048-225718040 08:30-17:30 Mon-FriSpain 0034-902889688 09:00-18:00 Mon-FriPortugal 00351-707500310 09:00-18:00 Mon-FriSlovak Republic 00421-232162621 08:00-17:00 Mon-FriCzech Republic 00420-596766888 08:00-17:00 Mon-FriSwitzerland-German 0041-848111010 09:00-18:00 Mon-FriSwitzerland-French 0041-848111014 09:00-18:00 Mon-FriSwitzerland-Italian 0041-848111012 09:00-18:00 Mon-FriUnited Kingdom 0044-1442265548 09:00-17:00 Mon-FriIreland 0035-31890719918 09:00-17:00 Mon-FriRussia and CIS 008-800-100-ASUS 09:00-18:00 Mon-FriUkraine 0038-0445457727 09:00-18:00 Mon-Fri
101Networks Global Hotline InformationRegion Country Hotline Numbers Service HoursAsia-PacicAustralia 1300-278788 09:00-18:00 Mon-FriNew Zealand 0800-278788 09:00-18:00 Mon-FriJapan 0800-1232787 09:00-18:00 Mon-Fri09:00-17:00 Sat-Sun0081-570783886( Non-Toll Free )09:00-18:00 Mon-Fri09:00-17:00 Sat-SunKorea 0082-215666868 09:30-17:00 Mon-FriThailand 0066-24011717 09:00-18:00 Mon-Fri1800-8525201Singapore 0065-64157917 11:00-19:00 Mon-Fri0065-67203835 11:00-19:00 Mon-Fri( Repair Status Only ) 11:00-13:00 SatMalaysia 1300-88-3495 9:00-18:00 Mon-FriPhilippine 1800-18550163 09:00-18:00 Mon-FriIndia 1800-2090365 09:00-18:00 Mon-SatIndia (WL/NW) 09:00-21:00 Mon-SunIndonesia 0062-2129495000 09:30-17:00 Mon-Fri500128 (Local Only) 9:30 – 12:00 SatVietnam 1900-555581 08:00-12:00 13:30-17:30 Mon-SatHong Kong 00852-35824770 10:00-19:00 Mon-SatAmericasUSA 1-812-282-2787 8:30-12:00 EST Mon-FriCanada 9:00-18:00 EST Sat-SunMexico 001-8008367847 08:00-20:00 CST Mon-Fri08:00-15:00 CST Sat
102Region Country Hotline Numbers Service HoursMiddle East + AfricaEgypt 800-2787349 09:00-18:00 Sun-ThuSaudi Arabia 800-1212787 09:00-18:00 Sat-WedUAE 00971-42958941 09:00-18:00 Sun-ThuTurkey 0090-2165243000 09:00-18:00 Mon-FriSouth Africa 0861-278772 08:00-17:00 Mon-FriIsrael *6557/00972-39142800 08:00-17:00 Sun-Thu*9770/00972-35598555 08:30-17:30 Sun-ThuBalkan CountriesRomania 0040-213301786 09:00-18:30 Mon-FriBosnia Herzegovina 00387-33773163 09:00-17:00 Mon-FriBulgaria 00359-70014411 09:30-18:30 Mon-Fri00359-29889170 09:30-18:00 Mon-FriCroatia 00385-16401111 09:00-17:00 Mon-FriMontenegro 00382-20608251 09:00-17:00 Mon-FriSerbia 00381-112070677 09:00-17:00 Mon-FriSlovenia 00368-59045400 08:00-16:00 Mon-Fri00368-59045401Baltic CountriesEstonia 00372-6671796 09:00-18:00 Mon-FriLatvia 00371-67408838 09:00-18:00 Mon-FriLithuania-Kaunas 00370-37329000 09:00-18:00 Mon-FriLithuania-Vilnius 00370-522101160 09:00-18:00 Mon-FriNetworks Global Hotline InformationNOTES:• UKsupporte-mail:network_support_uk@asus.com• Formoreinformation,visittheASUSsupportsiteat: http://support.asus.com
103ManufacturerASUSTeK Computer Inc. Tel: +886-2-2894-3447 Address: 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN Authorised representative in EuropeASUS Computer GmbH Address: HARKORT STR. 21-23, 40880 RATINGEN, GERMANY Authorised distributors in TurkeyBOGAZICI BIL GISAYAR SAN. VE TIC. A.S. Tel: +90 212 3311000 Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBULCIZGI Elektronik San. Tic. Ltd. Sti. Tel: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBULKOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.Tel: +90 216 5288888 Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBULAEEE Yönetmeliğine Uygundur.SUPPORT HOTLINEUSA/ CANADAHotline Number: 1-812-282-2787Language: EnglishAvailability: Mon. to Fri. 8:30-12:00am EST (5:30am-9:00pm PST) Sat. to Sun. 9:00am-6:00pm EST (6:00am-3:00pm PST)BRAZILHotline Number: 4003 0988 (Capital) / 0800 880 0988 (demais localidades)Language: PortugueseAvailability: Mon. to Fri. 9:00am-18:00

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