Avaya 9670G IP Telephone 9670G with integrated Bluetooth Transceiver User Manual Manual

AVAYA IP Telephone 9670G with integrated Bluetooth Transceiver Manual

Manual

Avaya one-X™ Deskphone Edition for9670G IP Telephone User Guide16-602638Issue 1Beta 10/27/08
© 2009 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information inthis document was complete and accurate at the time of printing, AvayaInc. can assume no liability for any errors. Changes and corrections tothe information in this document might be incorporated in futurereleases.Note:Using a cell, mobile, or GSM phone, or a two-way radio in closeproximity to an Avaya IP telephone might cause interference.Documentation disclaimerAvaya Inc. is not responsible for any modifications, additions, ordeletions to the original published version of this documentation unlesssuch modifications, additions, or deletions were performed by Avaya.Customer and/or End User agree to indemnify and hold harmlessAvaya, Avaya's agents, servants and employees against all claims,lawsuits, demands and judgments arising out of, or in connection with,subsequent modifications, additions or deletions to this documentationto the extent made by the Customer or End User.Link disclaimerAvaya Inc. is not responsible for the contents or reliability of any linkedWeb sites referenced elsewhere within this documentation, and Avayadoes not necessarily endorse the products, services, or informationdescribed or offered within them. We cannot guarantee that these linkswill work all the time and we have no control over the availability of thelinked pages.WarrantyAvaya Inc. provides a limited warranty on this product. Refer to yoursales agreement to establish the terms of the limited warranty. Inaddition, Avaya’s standard warranty language, as well as informationregarding support for this product, while under warranty, is availablethrough the Avaya Support Web site: http://www.avaya.com/supportLicensesUSE OR INSTALLATION OF THE PRODUCT INDICATES THE ENDUSER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN ANDTHE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSETERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS,YOU MUST RETURN THE PRODUCT(S) TO THE POINT OFPURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUNDOR CREDIT.Avaya grants End User a license within the scope of the license typesdescribed below. The applicable number of licenses and units ofcapacity for which the license is granted will be one (1), unless adifferent number of licenses or units of capacity is specified in theDocumentation or other materials available to End User. "DesignatedProcessor" means a single stand-alone computing device. "Server"means a Designated Processor that hosts a software application to beaccessed by multiple users. "Software" means the computer programsin object code, originally licensed by Avaya and ultimately utilized byEnd User, whether as stand-alone Products or pre-installed onHardware. "Hardware" means the standard hardware Products,originally sold by Avaya and ultimately utilized by End User.License typesDesignated System(s) License (DS). End User may install and useeach copy of the Software on only one Designated Processor, unlessa different number of Designated Processors is indicated in theDocumentation or other materials available to End User. Avaya mayrequire the Designated Processor(s) to be identified by type, serialnumber, feature key, location or other specific designation, or to beprovided by End User to Avaya through electronic means establishedby Avaya specifically for this purpose.Shrinkwrap License (SR). With respect to Software that containselements provided by third party suppliers, End User may install anduse the Software in accordance with the terms and conditions of theapplicable license agreements, such as "shrinkwrap" or "clickwrap"license accompanying or applicable to the Software ("ShrinkwrapLicense"). The text of the Shrinkwrap License will be available fromAvaya upon End User’s request (see “Third-party Components" formore information).CopyrightExcept where expressly stated otherwise, the Product is protected bycopyright and other laws respecting proprietary rights. Unauthorizedreproduction, transfer, and or use can be a criminal, as well as a civil,offense under the applicable law.Third-party componentsCertain software programs or portions thereof included in the Productmay contain software distributed under third party agreements ("ThirdParty Components"), which may contain terms that expand or limitrights to use certain portions of the Product ("Third Party Terms").Information identifying Third Party Components and the Third PartyTerms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/ThirdPartyLicense/Preventing toll fraud"Toll fraud" is the unauthorized use of your telecommunications systemby an unauthorized party (for example, a person who is not a corporateemployee, agent, subcontractor, or is not working on your company'sbehalf). Be aware that there can be a risk of toll fraud associated withyour system and that, if toll fraud occurs, it can result in substantialadditional charges for your telecommunications services.Avaya fraud interventionIf you suspect that you are being victimized by toll fraud and you needtechnical assistance or support, call Technical Service Center TollFraud Intervention Hotline at +1-800-643-2353 for the United Statesand Canada. For additional support telephone numbers, see the AvayaSupport Web site: http://support.avaya.comSuspected security vulnerabilities with Avaya Products should bereported to Avaya by sending mail to: securityalerts@avaya.com.TrademarksAll other trademarks are the property of their respective owners.Downloading documentsFor the most current versions of documentation, see the Avaya SupportWeb site: http://www.avaya.com/supportContact Avaya SupportAvaya Inc. provides a telephone number for you to use to reportproblems or to ask questions about your product. The supporttelephone number is 1-800-242-2121 in the United States. Foradditional support telephone numbers, see the Avaya Web site: http://www.avaya.com/supportFederal Communications Commission (FCC) InterferenceStatementThis equipment has been tested and found to comply with the limits fora Class B digital device, pursuant to Part 15 of the FCC rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates,uses, and can radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guaranteethat interference will not occur in a particular installation. If thisequipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off and2 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
on, the user is encouraged to try to correct the interference by one ofthe following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.Consult the dealer or an experienced radio/TV technician forhelp.This device complies with Part 15 of the FCC Rules. Operation issubject to the following two conditions: (1) This device may not causeharmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.FCC Caution: Any changes or modifications not expressly approved bythe party responsible for compliance could void the user's authority tooperate this equipment.FCC/Industry Canada Radiation Exposure StatementThis device (Avaya one-X™ Deskphone Edition 9670G IP Telephone)complies with the FCC's and Industry Canada's RF radiation exposurelimits set forth for the general population (uncontrolled environment)and must not be co-located or operated in conjunction with any otherantenna or transmitter.당당 당당당당당 당당당당 당당당당 당당당당 당당당당당 당당당 당당당당 당 당 당당Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 3
4 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
ContentsChapter 1: Introduction to the 9670G IP Telephone..............................................................7Overview..........................................................................................................................................................7Scrolling and Navigation..................................................................................................................................8About Icons......................................................................................................................................................9Telephone Stand............................................................................................................................................14Using the On-screen Keyboard......................................................................................................................14Cleaning the screen........................................................................................................................................14Chapter 2: The Home Screen................................................................................................15Options and Settings......................................................................................................................................15Setting the Go To Phone Screen on calling............................................................................................16Setting the Phone Screen on ringing......................................................................................................16Changing the voice dialing setting..........................................................................................................17Changing the voice dialing language......................................................................................................17Setting redial options..............................................................................................................................17Configuring call timers............................................................................................................................18Configuring visual alerts........................................................................................................................18Setting the audio path............................................................................................................................18Setting contact names to display during calls........................................................................................19Adjusting the display brightness............................................................................................................19Turning button click sounds on and off..................................................................................................20Turning error tones on or off..................................................................................................................20Choosing your ring pattern....................................................................................................................20Changing the display language..............................................................................................................21Setting the Quick Touch panel................................................................................................................21Personalizing button labels....................................................................................................................22Browser..........................................................................................................................................................22About Web Browser Icons & Labels......................................................................................................22Chapter 3: Features menu......................................................................................................25Accessing the Features menu........................................................................................................................25Calling a person from the directory................................................................................................................25Configuring simultaneous ringing for multiple telephones (EC500)................................................................26Chapter 4: Answering a Call..................................................................................................27Chapter 5: Making a Call........................................................................................................29Making an emergency call..............................................................................................................................29Clearing a number..........................................................................................................................................29Redialing a number........................................................................................................................................29Using voice dialing..........................................................................................................................................30Calling a person from the Contacts list..........................................................................................................31Calling a person from the call log....................................................................................................................32Chapter 6: Standard Call-Related Features..........................................................................33Muting a Call..................................................................................................................................................33Putting a Call on Hold....................................................................................................................................33Transferring a Call..........................................................................................................................................34Forwarding Calls............................................................................................................................................34Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 5
Send all Calls..........................................................................................................................................34Forwarding calls....................................................................................................................................34Conference Calls....................................................................................................................................35Chapter 7: Bridged Calls........................................................................................................37Answering a call on a bridged line..................................................................................................................37Joining a call on a bridged line........................................................................................................................37Making an outgoing call on a bridged line......................................................................................................37Chapter 8: Contacts................................................................................................................39Searching for a contact..................................................................................................................................39Viewing Contacts details................................................................................................................................40Adding a new contact......................................................................................................................................40Editing a contact..............................................................................................................................................41Changing the Primary Contact Number..........................................................................................................42Deleting a contact..........................................................................................................................................42Chapter 9: Using USB Flash Drives with your phone..........................................................43Adding contacts from an external file to your contacts list..............................................................................43Replacing your contacts list with an external file............................................................................................44Copying your contacts list to a USB flash drive..............................................................................................45Temporarily using a USB contacts list............................................................................................................45Chapter 10: Call Log................................................................................................................47Viewing the call log..........................................................................................................................................47Viewing call log details....................................................................................................................................47Adding an entry from the call log to your Contacts list....................................................................................48Removing an entry from the call log................................................................................................................48Clearing all entries from the call log................................................................................................................48Turning off call logging....................................................................................................................................49Chapter 11: Getting Your Messages......................................................................................51Logging into your voicemail............................................................................................................................51Chapter 12: About Logging In to and Out of Your Telephone............................................53Logging in to your telephone extension..........................................................................................................53Logging out of your telephone extension........................................................................................................53Logging in as a guest user..............................................................................................................................54Chapter 13: Avaya Home Screen Applications....................................................................55Adding stock symbols....................................................................................................................................55Viewing stock details......................................................................................................................................56Using the Weather application........................................................................................................................56Using the Calculator........................................................................................................................................57Chapter 14: Setting up a Bluetooth® headset......................................................................59Setting up a Bluetooth® headset....................................................................................................................59Pairing a Bluetooth® headset with your phone..............................................................................................60Operating a Bluetooth® headset....................................................................................................................61Index.........................................................................................................................................63Contents6 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 1: Introduction to the 9670G IPTelephoneYour telephone provides many features, including a touch-based Phone screen to view andmanage your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of optionsand settings, and access to your voicemail. The 9670G IP Telephone provides this informationin color.Not all functions and features described in this user guide may be available on your telephone.If you find that a function or feature is not available, please contact your system administrator.**AVAYA Reviewers: Line drawing of 9670G faceplate with button callouts to be included innext draft.**OverviewThe following table provides button/feature descriptions for the 9670 telephone.Name DescriptionUSB Port Insert a USB device (also called a memory stick, thumb drive,or flash drive) to transfer contacts between your phone and anexternal data source; see Using USB Flash Drives with yourphone on page 43 for more information. You can alsorecharge some battery-powered devices by using a USB cableto connect the device to your telephone's USB port.MessageWaiting IndicatorAn illuminated red light in the upper-right corner of your phoneindicates you have voicemail messages waiting. If Configuringvisual alerts on page 18 is enabled, this light flashes whenyou receive an incoming call.Missed CallIndicatorThe icon on the Call Log button is illuminated when you havemissed calls. The top line shows the Missed Call icon and thenumber of calls missed.Prompt Line View the prompt line to see helpful information, such as theexpected action to take on a screen.CallAppearancesDepending on how your system is administered, three or sixlines are available for calls. Touch the line to initiate or answer aAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 7
Name Descriptioncall. Call appearances also indicate if a feature is enabled ordisabled in the Feature view.Softkeys Use the softkeys to act on objects displayed on the screen. Thesoftkey labels show you the action that each key produces. Thelabels and the actions vary depending on the screen beingdisplayed.Message Press the Message button to connect directly to your voicemailsystem.NavigationArrowsTouch the right-facing arrow at the upper right of a screen or tothe right of a call appearance to move to the next or a relatedscreen.Phone Press Phone to view and manage your calls.Contacts Press Contacts to view the entries in your Contacts list.Call Log Press Call Log to view a list of your outgoing, incoming, andmissed calls.Home Press Home to configure options and settings, access thebrowser, log out, or view network information.Volume Press volume to adjust the volume of the handset, headset,speaker, and ringer.Headset Press Headset to use the headset if it is connected. Only HISheadset cords are compatible with your phone.Mute Press Mute to mute a call in progress. To take a call off mute,press Mute again.Speaker Press Speaker to use the speakerphone. To take a call offspeakerphone, lift the handset.Forward Press Forward to display the Forwarding menu.Scrolling and NavigationWhen navigating through the options and features on your telephone display, touch theonscreen scroll buttons on the right middle of the screen to scroll.A scroll control appearing to the right of the application area indicates that more information isavailable than can fit on the display. Touch and release the appropriate button to scroll up orIntroduction to the 9670G IP Telephone8 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
down through a list. Touch and hold the appropriate scroll button to scroll a page at a time inthe designated direction.A Features button or Calls button appears in the upper right of the display to indicate whenyou can switch to another screen with more options or information. Touch Features to movebetween the Phone screen and the Features list, or touch Calls to move from the Featureslist to the Phone screen. You may also see a “Details” button (a right-facing arrow) on a callappearance line; touching the Details button on a specific line brings you to another relatedscreen. For example, touching the arrow to the right of a contact name produces a detail screenshowing all the numbers on file for that person.You act on objects such as a line or softkey by touching it. Select lines or options by touching theon-screen softkey label representing the desired action or by touching the line itself. Thesoftkey labels will change according to the options available for the line you touched orinformation you are working with or viewing. For example, touching a line on the Contactsscreen dials that number, touching a line on the Phone screen answers an incoming call, takesan idle line off-hook, or resumes a held call.About IconsThe icons in the following table indicate the state of a call, navigation choices, Call Log types,Contact phone types, feature status, the status of an attached or paired device, or the statusof a contact or team member whose presence you are tracking.Depending on their purpose, some icons appear on the top line, for example, to notify youthat a headset is active or that you have missed calls in the Call Log. Other icons display oncall appearance lines to show call states. Icons also appear on application screens like theContacts list, Call Log, or Stocks and Weather. Home screen icons are touch-based to let youinitiate actions like changing telephone settings, accessing the Web browser, or Avayaapplications like the Calculator, Stocks and Weather.Icon DescriptionTelephone is locked.Incoming call is ringing.This call appearance line is not currently in use.Call is active.You placed this call on hold.The phone placed a call on hold awaiting a transfer.About IconsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 9
Icon DescriptionYour calls are being forwarded.A bridged call appearance is in use.EC500 is on.A conference call is active.You placed a conference call on hold.The phone placed a conference call on hold whileanother party is being added to the call.Speakerphone in use.Headset in use.Details button. Touch to display more informationabout a line item, to toggle from one Settings optionto another, or to access related informationscreens.Unnamed registration in effect.Scroll up to see choices.Scroll down to see choices.The call in progress is muted.The ringer volume is off due to pressing - on theVolume button until the volume turns off. Toreinstate volume, press + on the Volume button.Team icon indicating this team member isavailable. Your system administrator sets up teamsas applicable.Team icon indicating this team member is havingcalls forwarded.Team icon indicating this team member is busy on acall and not available.Introduction to the 9670G IP Telephone10 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Icon DescriptionTeam icon indicating this team member is busy andis forwarding all calls.Team busy and ring icon.Team busy and ring (more) icon.Team icon indicating a team member is calling.Home screen icon that designates the generalphone number for a favorite Contact. See Settingup favorites for more information.Home screen icon that designates the home phonenumber for a favorite Contact. See Setting upfavorites for more information.Home screen icon that designates the work phonenumber for a favorite Contact. See Setting upfavorites for more information.Home screen icon that designates the mobilephone number for a favorite Contact. See Settingup favorites for more information.Call Log — all calls.Call Log Missed call.Call Log Outgoing call.Call Log Answered call.Contact search.Contact — General telephone number.About IconsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 11
Icon DescriptionContact — Home telephone number.Contact — Mobile Telephone number.Contact — Work telephone number.Feature is on.Feature is off.A paired Bluetooth® device (headset) is on.Home screen WML Browser icon.Access the Home screen (telephone) Settingsmenu.Access the Home screen Stocks application.A targeted stock's price is up. NOTE: Icon to beadded when available.A targeted stock's price is down. NOTE: Icon to beadded when available.Access the Home screen Calculator application.Access the Home screen Weather application.Introduction to the 9670G IP Telephone12 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Icon DescriptionWeather is clear/fair.Weather is partly cloudy.Weather is cloudy.Weather is a light rain. NOTE: Other weather icons(rain, light snow, snow, ice, thunder storms, windy,severe storms, sunrise, & sunset remain indevelopment and will be added when available.See more Home screen icons.See previous “page” of Home screen icons.Access a home screen WML application (ifavailable).Access the Main Menu Clean Screen option.Access the Main Menu Guest Login option.Access the Main Menu Log out option.Access the Main Menu Network info options.Access the Options & Settings Screen and Soundsmenu.Access the Options & Settings Call Settings menu.Access the Options & Settings Application Settingsmenu.Access the Options & Settings Advanced Settingsmenu.About IconsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 13
Telephone StandYour telephone can be placed in two positions, a lower position and an upright position. Youcan adjust the display screen to different angles. To move the display screen, gently pull fromthe top of the display screen towards you. As you pull the screen towards you, you will hear aclicking sound. Each of these clicks is a locking position for the display screen. Gently pushon the display screen to adjust the screen to a previous position.Using the On-screen KeyboardA keyboard displays to help you add or edit a contact name or number, or personalize labelsfor your call appearances or features.Use the diagram that follows to add or change names, telephone numbers, or labels.Remember to touch the “Done” check mark when you finish editing. Use the “Cancel” X to quitediting and return to the previous screen without changing the information you entered on thekeyboard.(Diagram not yet available)Cleaning the screenClean the touch screen periodically to remove fingerprints and other marks using a soft, slightlydamp, lint-free cloth. From the Home screen, select Settings, then Touch Screen Cleaning todisable the touch screen so that you can clean it without initiating an action or application.Follow the instructions that display and press any phone button like Contacts or Home whenyou are done. Warning:Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only.Do not use harsh chemicals, window cleaner, abrasives, alcohol, aerosol sprays, ammonia, orsolvents to clean the touch screen. Do not get moisture into openings.Introduction to the 9670G IP Telephone14 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 2: The Home ScreenUse the Home button under the display to access the Home screen. From the Home screenyou can adjust and customize options and settings for your telephone, access Web-basedapplications like stocks and weather, display a calculator, get information about your phoneand network settings, access favorite Contacts, and log out. What you see on the Home screendepends on how your administrator has set up your system and on the applications available toyou. However, when you press the Home button, the Home screen always displays thesestandard Avaya features:• Settings lets you change your call settings, the language in which information displayson the screen, the way your screen looks and sounds, and more.• Touch Screen Cleaning disables the touch screen and provides instructions forcleaning the screen.• About Avaya one-X provides the release number of your telephone software.• Log Out lets you sign off the phone, to protect your settings or to allow another userto log in. Log out does not display unless your phone (and any associated buttonmodule) is in an idle state.• Stocks shows a snapshot of the current status of up to six stocks you define.• Weather provides the current weather conditions in your area and a short-termweather forecast.• Calculator provides a simple, four-function calculator.You may also see icons for up to eight favorite numbers for one-touch dialing, if you havedefined favorites in the respective Contacts entries. To invoke any application you see on theHome screen, touch the applicable icon. Note:The Settings options that appear depend on how your extension was administered. Someoptions described in this guide may not be available to you.Options and SettingsThe Settings menu contains choices for:• Call Settings• Application Settings• Screen & SoundsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 15
• Advanced Options• Network InformationCall Settings includes choices for automatically displaying the Phone screen when you get anincoming call or when you place a call, turning call timers on or off, controlling how Redialworks, turning Visual Alerting on or off, and more.Application Settings includes choices for personalizing button labels, turning call logging on oroff, and for including bridged calls in your call log.Screen & Sounds includes choices for adjusting your phone's brightness, changing the ringpattern, selecting a different display language, showing the quick touch panel, and settingbutton clicks and tones.Advanced Options includes choices for backing up and restoring your settings, options andbutton labels, and setting up a Bluetooth® adapter if one is attached to your phone. You canalso set AGC (Automatic Gain Control) for your headset, handset, and/or speaker audio.Network Information shows summaries of network-related parameters for your phone, oftenused in troubleshooting with your administrator.Setting the Go To Phone Screen on callingSet Go To Phone Screen on Calling to Yes to automatically display the Phone screen whenyou place a call.1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Phone Screen on Calling to change it from Yesto No or No to Yes.5. Touch Save to save the setting or Cancel to return to the menu without saving.Setting the Phone Screen on ringingSet Go To Phone Screen on Ringing to Yes to automatically display the Phone screen whenyou get an incoming call.1. Press Home.2. Touch Settings.3. Touch Call Settings.The Home Screen16 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
4. On the Call Settings menu, touch the Phone Screen on Ringing setting to changeit from Yes to No or No to Yes.5. Touch Save to save the setting or Cancel to return to the menu without saving.Changing the voice dialing setting1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Voice Dialing to change it from On to Off or Off toOn.5. Touch Save to save the setting or Cancel to return to the menu without saving.Changing the voice dialing language1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Voice Dialing Language.5. Touch the line with the language you want voice dialing to recognize.6. Touch Yes to confirm the selected language.Setting redial optionsYou can set Redial to dial the last number you dialed or to display a list of the last numbersyou dialed.1. Press Home.2. Touch Settings.3. Touch Call Settings.Options and SettingsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 17
4. On the Call Settings menu, touch Redial to change it from List (the last six numbersdisplay when you touch Redial) to One Number (touching Redial dials the lastnumber called) or One Number to List.5. Touch Save to save the setting or Cancel to return to the menu without saving.Configuring call timersYou can set your call settings to display the duration of calls. You can turn the call timer displayon or off.1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Display Call Timers to change it from On to Off orOff to On.5. Touch Save to save the setting or Cancel to return to the menu without saving.Configuring visual alertsWhen the Visual Alerting option is turned on, incoming calls cause the LED in the top rightcorner of the phone to flash. You can turn Visual Alerting on or off.1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Visual Alerting to change it from Off to On or Onto Off.5. Touch Save to save the setting or Cancel to return to the menu without saving.Setting the audio pathYou can set your phone to go off-hook on the Speaker or the Headset when you make an on-hook call.The Home Screen18 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Default Audio Path.5. Touch the setting to toggle between the available choices. For example, if thecurrent setting is “Handset' touching that line changes that setting to “Headset.”Touching the setting again changes it to “Speaker” and so on.6. Touch Save to save the setting or Cancel to return to the menu without saving.Setting contact names to display during callsYou can set your phone to show the contact's name rather than the calling party name for anincoming or answered call, a transferred call, or conference call when a calling or called partynumber matches a number on your Contacts list.1. Press Home.2. Touch Settings.3. Touch Call Settings.4. On the Call Settings menu, touch Pair Contacts to Calls to change it from Yes to Noor No to Yes.5. Touch Save to save the setting or Cancel to return to the menu without saving.Adjusting the display brightnessThis setting adjusts either the telephone brightness or that of an attached SBM24 ButtonModule.1. Press Home.2. Touch Settings.3. Touch Screen & Sounds.4. On the Screen & Sounds menu, touch Brightness.5. Touch either Phone Screen or Module, depending on which item's brightness youwant to adjust.Options and SettingsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 19
6. Touch a button to adjust the brightness.7. Touch Save to save the setting or Cancel to return to the menu without saving.Turning button click sounds on and off1. Press Home.2. Touch Settings.3. Touch Screen and Sounds.4. Touch Button Clicks to change it from On to Off or Off to On.5. Touch Save to save the setting or Cancel to return to the menu without saving.Turning error tones on or offYour telephone beeps if you make a mistake or take an action that is not allowed. If you do notwant to hear error beeps, set your error tone to Off.1. Press Home.2. Touch Settings.3. Touch Screen and Sounds.4. On the Screen and Sounds menu, touch Error Tones to change it from On to Off orOff to On.5. Touch Save to save the setting or Cancel to return to the menu without saving.Choosing your ring patternTwo different sets of ring tones are available. The Classic set contains simple synthesizedsounds. The Rich set contains richer, more complex sounds. A check mark indicates whichring tone is currently selected.1. Press Home.2. Touch Settings.The Home Screen20 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
3. Touch Screen and Sounds.4. On the Screen and Sounds menu, touch Ring Tone.5. If you see a Scroll Bar, scroll to see the full list of ring tone options. To switch betweenthe two sets of ring tones, touch Classic or Rich. Otherwise skip this step andproceed to Step 6.6. Touch the ring tone to which you want to change.7. Touch Save to save the setting or Cancel to return to the menu without saving.Changing the display language1. Press Home.2. Touch Settings.3. Touch Screen and Sounds.4. On the Screen and Sounds menu, touch Language.5. If you see the Scroll Control, scroll to see the full list of display language options.6. Touch the language to which you want to change.7. Touch Yes to confirm the selected language.Setting the Quick Touch panelWhen the Quick Touch panel is turned on, the Phone screen provides access to more of yourfeatures or speed dial buttons at a glance. You can turn Show Quick Touch Panel on or off.Note that displaying the Quick Touch panel limits your call appearances display to three lines ata time.1. Press Home.2. Touch Settings.3. Touch Screen and Sounds.4. On the Screen and Sounds menu, touch the Show Quick Touch Panel setting tochange it from Yes to No or No to Yes.5. Touch Save to save the setting or Cancel to return to the menu without saving.Options and SettingsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 21
Personalizing button labelsYou can change the labels that are displayed for your extensions, features, and speed dialbuttons. For example, you can change the label for your extension to "My Line."1. Press Home.2. Touch Settings.3. Touch Application Settings4. On the Application Settings menu, touch Personalize Labels.5. Touch either Extensions... or Feature labels..., depending on which type of label youwant to personalize.6. Touch the label you want to edit.7. Use the Edit keyboard to type the new label. For information about using thekeyboard, see Using the On-screen Keyboard on page 14.8. Touch the checkmark to save the new label or Cancel to return to the menu withoutsaving.9. You can revert back to the default button labels by pressing Home, then touchingSettings > Application Settings > Restore Default Button Labels.BrowserYour telephone includes a Web browser capability that can be used to present additionalapplications. The items available through the Web browser vary depending upon how yourtelephone is administered. Contact your system administrator with any questions.Access the browser through the Home screen, by pressing Home. If you don't see the Browseroption on the Home screen, no Web applications are available for your phone.About Web Browser Icons & LabelsThe icons and labels in the following table indicate navigation choices, application choices, ordata entry choices that display while working with Web pages. With the exception of Home,Refresh and Stop, some Web softkey icons and labels may be customized and not includedin this table.The Home Screen22 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Icon DescriptionHome or Softkey that exits the current Web application orfunction and displays the Home page.Softkey that refreshes the display (re-display thecurrent Web page).More Softkey that displays additional softkeys pertainingto the Web page, application, or function beingperformed.Icon indicating that dialpad entries display in mixedcase. The first letter of each word is capitalized andsubsequent letters appear in lowercase.Icon indicating that dialpad entries display in alluppercase letters.Icon indicating that dialpad entries display asnumbers.Scroll to the previous or next page.Scroll up or down for other options.End of list; scroll up to see choices.Beginning of list; scroll down to see choices.Click to dial link. Touch this icon to dial thetelephone number with which it is associated. or Web site link. Scroll to this icon and press OK toaccess the URI/URL it represents.Add to the Contacts list. touch this icon to add thetelephone number and contact information withwhich it is associated.BrowserAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 23
The Home Screen24 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 3: Features menuThe Features menu gives you access to Speed Dial buttons and advanced telephony features,such as Directory, Abbreviated Dial, and Call Forwarding. Directory allows you to dial otherusers on your system by name. You can use Send All Calls and Call Forward to have yourincoming calls sent to other numbers. When set to “on,” EC500 allows calls to your desk phoneto also be sent to your cell phone. Forwarding features are also listed in the Forward menu.Your system administrator may also assign frequently-used features to softkeys, to give youquick access. The particular features available to you depend on what your administrator hasassigned to your phone.For more information about what features and options are available for your extension, contactyour system administrator.Accessing the Features menuFrom the Phone screen, touch the Features button at the upper right corner to viewthe Features menu.The LED icon next to the feature name indicates if the feature is currently on or off. Ifthe LED to the left of the feature label is green, the feature is on. Note:To return to the main Phone screen, touch the Calls button at the upper right corner.Calling a person from the directory1. From the Phone screen, touch Features and select Directory.2. Use the dialpad keys to spell the last name of the person you want to call.Press each dialpad key one time for each corresponding letter. For example, for“Hill”, press 4, 4, 5, 5.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 25
3. Select Next to view the next name alphabetically in the directory, if necessary.4. Touch Make Call when you see the name you want to dial the call.Configuring simultaneous ringing for multiple telephones(EC500)The EC500 feature allows you to have incoming calls to your desk phone ring on your officetelephone and your cell phone at the same time. This allows you to answer office calls whileyou are away from your desk. The cell phone number is programmed by your systemadministrator.1. From the Phone screen, scroll right to access the Features menu.2. Touch EC 500. Note:When EC500 is on, the top line displays a cell phone icon; see About Icons onpage 9 for an illustration.Features menu26 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 4: Answering a CallAn incoming call displays as a green line with a ringing bell icon. To answer the call just touchthe call appearance line. Note:Depending on how your telephone is administered, there may be some differences in thesteps this procedure describes.If you do not have the Go to Phone Screen on Ringing option enabled, incoming calls aresometimes displayed on the top line of the screen. You can touch the line to answer the callor press the Phone button to view the Phone screen.Answer an incoming call in one of the following ways:• If you are not on another call, lift the handset, or- touch the ringing call appearance line, or- press Speaker to answer using the speakerphone, or- press Headset to answer using the headset.• Note:To automatically display the Phone screen whenever you receive an incoming call,set the Go to Phone Screen on Ringing option to Yes (see Setting the Phone Screenon ringing on page 16).Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 27
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Chapter 5: Making a CallIf you are not on a call, simply dial the number you want to call. Use the Phone screen to viewand manage calls. Press Phone to view the main Phone screen at any time.1. Lift the handset, or press Speaker or Headset (if applicable) .2. Dial the number you want to call. If you have a quick touch softkey for the personyou want to call, touch that softkey to dial the associated number.Making an emergency callYou do not have to be logged in to make an emergency call. If emergency calling was set upby your system administrator, the Phone screen has an Emergency softkey to immediatelyconnect you with a preset emergency services number.Touch Emergency. If you do not see an Emergency softkey, pick up the handset orpress the Phone button, then touch the Emergency softkey.Clearing a numberTouch Clear to erase all dialed digits and enter a new number.Redialing a number1. From the Phone screen, touch Redial.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 29
The last number will be redialed or you will see a list of the most recent numbersthat you have dialed, from which you can select one to redial. See Setting RedialOptions for information on redial settings.2. If you are working with a redial list and don't see the number you want, scroll to it. Note:Your system administrator can disable Redial functionality.3. Touch the number you want to redial.Using voice dialingYou can say a name to search for and call any contact when voice dialing is set to on. You canoptionally add a qualifier like "at home" or "mobile" with the name to get to a specific numberfor the contact. The first two times you use voice dialing, a help screen displays to assist youin using this feature.1. Press Contacts.2. If Voice dialing is enabled, a Voice softkey displays. If no tone is generated or if nocheck mark appears next to the Voice softkey, touch Voice. Note:To make voice-initiated dialing available each time you access your contacts, see Changing the voice dialing setting. To change the language you want to use forvoice dialing commands, see Changing the voice dialing language. When voicedialing is active a green bar displays on the top of the Voice softkey. If you don'tsay a name, after a while voice dialing times out and the green bar disappears.Touch Voice again to restart voice dialing.3. Within a few seconds or as soon as you hear the tone, say the name of the personyou want to call.You can say the name in first name, last name order even if the name is displayed aslast name, first name order (and separated by a comma) in your Contacts list. Youcan add a qualifier, for example, "at home," "at office," "mobile phone," "cell phone,"or say one of the contact number types (Home, Work, Mobile) with the name. Forexample, to reach Sam Jones at his primary number you can simply say “SamJones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.”Making a Call30 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Note:If you don't add a qualifier and multiple numbers exist for that contact, thetelephone always dials the first number listed.4. When one or more contacts display:• Touch Call or the call appearance with the number you want, or scroll to adifferent number, then touch Call or touch that call appearance line.• Touch the Details button to view the contact details associated with thehighlighted entry, or touch a different entry, then touch the associatedDetails button.• If none of the matches represent the contact/number you want, touch Retryand repeat the voice-initiated dialing command from Step 3.• Touch Cancel to exit voice dialing and return to the main contacts screen.Calling a person from the Contacts listYou can call someone in your Contacts list by saying their name (see Using voice dialing onpage 30) or by touching the name in the list. You can find a name by scrolling to it, or byusing the searchbox. Use the dialpad keys to enter the first few letters of the name and thescreen will scroll to the first match in your list. When you find the person, touch that line to dialthat contact's primary number. If you have entered additional numbers for that contact, touchthe Details button to see them, then touch the number you want to dial.1. Press the Contacts button.2. Locate the contact you want by starting to type the person's name as it is listed. Forexample, if you added John Smith to your Contacts List as “Smith, John” you wouldstart typing his last name rather than his first name. Each time you press the dialpad,the list display shifts to match your input. Alternately, you can scroll up or down tolocate the contact.3. To call the contact's primary number, touch the line on which the contact nameappears.4. To call a non-primary number, touch the Details button to move to the detailinformation for the contact, then touch the desired number.Calling a person from the Contacts listAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 31
Calling a person from the call log1. Press the Call Log button.2. Touch the appropriate Call Log icon at the top right of the screen to view All Calls,Missed Calls, Answered Calls, or Outgoing Calls. For icon descriptions see AboutIcons on page 9.3. If you don't see the name of the person you want, scroll down until the namedisplays.4. When you see the name of the person you want to call, touch it to dial thecorresponding number.Making a Call32 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 6: Standard Call-Related FeaturesThe 9670G offers standard call-related features like muting a call, transferring a call, forwardingcalls, and conferencing.Depending on the action you want, either press the appropriate button on the face of the phoneor touch the appropriate softkey while on the call.Muting a Call1. Touch Mute during a call so that the other person cannot hear you.2. Touch Mute again to unmute the call.Putting a Call on Hold1. If you are not active on the line you want to put on hold, touch that line.2. Touch Hold. Note:A hold timer may display when you put a call on hold. For more information, see Configuring call timers on page 18 .3. Touch Resume or the call appearance of the held call to retrieve the call.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 33
Transferring a Call1. From the Phone screen, with the call you want to transfer active, touch Transfer.2. Dial the number to which you want to transfer the call.3. Touch Complete to transfer the call.Forwarding CallsYou can forward your incoming calls to another number or to voicemail. If call forwarding isturned on, a Forwarding icon appears on the top line of your display screen and the Forwardbutton is illuminated. Alternately, you may have your forwarding feature(s) available on a QuickTouch panel, if your administrator has set up this capability. You can choose from a number offorwarding features, including Send All Calls and Call Forward. The forwarding featuresavailable on your phone depend on the options your system administrator has set. For moreinformation about the options available to you, contact your system administrator.Send all CallsWhen Send All Calls (SAC) is on, your incoming calls go directly to a predefined coveragenumber, typically your voicemail. Incoming calls ring once at your extension and then go directlyto a number which is set by your system administrator. If the SAC feature is administered onyour phone, a SendAll softkey appears on the Phone screen for idle calls. Touching the SendAllsoftkey turns Send All Calls on, illuminates the top of that softkey. If this feature is already on,touching the SendAll softkey turns the feature off and the illumination no longer appears. Youcan also turn Send All Calls on or off by using the telephone Features list.Touch Send All or touch Forward to access the main Forwarding menu, then touchSend All Calls to turn Send All Calls on or off.Forwarding callsSeveral forwarding features may be available so you can set a number to which your calls willbe forwarded, or turn off call forwarding if it is already on. If available, your call forwardingfeatures are listed on a Forwarding features menu.Standard Call-Related Features34 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
1. Touch Forward to access the main Forwarding menu.2. Touch the forwarding feature you want to activate or deactivate.When you turn on the Call Forwarding feature, you hear a tone prompting you toenter the forwarding number.3. Enter the number to which you want to forward your calls.After you enter the forwarding number, you hear a confirmation tone.Conference CallsYou can use conference calls to speak with up to five people in different locations on the samecall. Additional conferencing options may be available through Expanded Meet-MeConferencing. Contact your system administrator for more information about this feature.Setting up a conference call1. From the Phone screen, touch Conference.2. Dial the telephone number, or call the person from the Contacts list, or call theperson from the Call Log list.3. When the person answers, touch Join to add the person to the existing call.4. Touch Add. Repeat these steps to add another person to the conference call.5. To see a list of the conference participants, touch the Details button on theConference Call line. You can then either:• Touch a participant name and touch Silence to mute the person.• Touch a participant name and touch Drop to drop this person from theconference call.• Touch Refresh to refresh the conference details.• Touch Back to exit the conference details screen and return to the Phonescreen.Forwarding CallsAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 35
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Chapter 7: Bridged CallsYour phone may show one or more bridged lines on the display screen in addition to your ownlines. A bridged line typically belongs to someone else, but bridging allows you to see if thatline is in use, answer calls on that line, or join a call in progress on that line from your telephone.You can also make outgoing calls on a bridged line when it is not in use.Answering a call on a bridged lineAnswering a call on a bridged line is basically the same as a call on a primary line.Touch the bridged call that you want to answer.The ringing line will typically be selected automatically. If you are on another call when acall comes in to a bridged line, you have to select the ringing line (just like for anincoming call to a primary line).Joining a call on a bridged lineYou can join an existing call on a bridged line.Touch the call appearance of the bridged call in progress that you want to join.Making an outgoing call on a bridged lineWhen you make a call on a bridged line, you are using another person’s line. The caller IDmay show the call as coming from you or coming from the person whose line you are using. Ifyou have any questions about how the name or extension displays to the person you arecalling, contact your system administrator.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 37
1. Touch the bridged line you want to use.2. Dial the telephone number, or call the person from the Contacts list, or call theperson from the Call Log list.Bridged Calls38 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 8: ContactsYou can save up to 250 names and up to 3 telephone numbers per name. You can use voicedialing to speak the contact name; see Using voice dialing on page 30 for information. You canalso import or export a Contact list using a USB device; see Using USB Flash Drives with yourphone on page 43 for information. Note:If you press the Contacts button and nothing happens, your system administrator hasdisabled the button.Searching for a contactYou can search for any name by typing a full name or you can type just a few letters of thename and let the telephone display matching entries. For example, if you press 3, the Contactslist might display entries starting with 3, D, E or F depending on how you set up your contacts.With each successive key you press, the Contacts list “drills down” to display more matches.1. Press Contacts.2. With the phone on-hook, use the dialpad to start typing the name for which you wantto search. Note:Keep in mind how your Contact list is set up. If you set up your contacts as “LastName, First Name” start typing the letters of the last name. If you have set up yourContacts using a different scheme, type the most likely letter(s) that would matchthe contact you want to find..3. When you see the contact you want:• Touch the contact's phone number to dial the person, or• Touch the Details button next to the contact's phone number to select adifferent phone number for or see detail information about this contact.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 39
Viewing Contacts details1. Press Contacts.2. Find the contact you want to view. If necessary, scroll to it or use the searchbox.3. If you have entered more than one number for a contact, touch the Details buttonon the Contact line to see all the phone numbers for this person. Note:Selecting Details is the only way to view or dial a second or third number for acontact.4. Take one of the following actions:• Touch a number to dial it.• Touch Edit to change the detail information on this person.• Touch Delete to remove this person from your Contacts list.• Touch Back to return to the Contacts list.Adding a new contactYou can add up to three numbers for a contact.1. Press Contacts.2. Touch New Contact.3. Enter the name using the keyboard. See Using the On-screen Keyboard on page14 for more information.4. Touch the check mark to move to the number entry screen.5. Enter the primary telephone number using the keyboard. The primary number is thefirst number entered and the one that will always display on the Contacts list withouthaving to go into contact details.6. Touch the check mark to indicate you are finished entering the name and primarytelephone number.The telephone displays your entries in a business card format.7. Take one of the following actions:Contacts40 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
• To change the name, touch that line and edit the entry following Step 3.• To change the number, touch that line and edit the entry.• Touch a blank line to add another number using the on-screen keyboard,then touch the applicable icon representing the type of number (mobile,work, or home). Repeat this step if you want to add a third number for thenew contact.• Touch Back to return to the Contacts list without saving the new contactinformation.• Touch Primary to change the primary number. See Changing the PrimaryContact Number on page 42 for more information.8. Touch Save.Editing a contact1. Press Contacts.2. Search for the contact you want to edit.3. Touch the Details button to the right of the contact to display detail information.4. Touch Edit.5. Take one of the following actions:• Touch Primary to change the primary number. See Changing the PrimaryContact Number on page 42 for more information.• Touch the Name or number you want to edit.• Touch a blank line to add a number.• Touch Back to return to the Contacts list.6. Use the onscreen keyboard to make changes to the contact information. See Usingthe On-screen Keyboard on page 14 for more information.7. Touch Done.8. To change other contact information, repeat Steps 5 through 7.9. When you finish changing contact information, touch Save.Editing a contactAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 41
Changing the Primary Contact NumberThe primary contact number is the first number you enter when adding a contact and is thenumber that is automatically dialed when you call a contact from the Contacts list.1. Press Contacts.2. Search for the contact whose primary number you want to change.3. Touch the Details button for the contact to display detail information.4. Touch Edit.5. Touch Primary.6. Touch the number you want to become the new primary number.7. Touch Save.Deleting a contact1. Press Contacts.2. Touch the Details button on the contact you want to delete.3. Touch Delete.4. Touch Delete again to confirm or Cancel to cancel the deletion and return to theContact list.Contacts42 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 9: Using USB Flash Drives withyour phoneIf you have a USB (Universal Serial Bus) flash drive (also called a thumb drive or memorystick), you can log into your phone from anywhere in the world, add contacts to your Contactslist from an E-mail or other PC software program, and display pictures from the device on yourphone as a screensaver. You can also copy your contact list from your phone to a USB flashdrive, replace the contents of your phone's current contact list with those on the USB flashdrive, or temporarily use the flash drive's contacts instead of your phone's contact list.Avaya offers a PC application called Avaya one-X™ Deskphone USB Companion to help setup your USB device/phone options. Your administrator has certain setup responsibilities andcan then help you determine which options are available to you and how to use the tool to setthem up.After setup, inserting the flash drive into the telephone's USB jack produces either a list of USBactions/options or a display message notifying you that you cannot proceed because yourdevice is not supported or the device exceeds the telephone's available power. Whether poweris provided to the phone's USB interface depends on how the phone is powered andadministration settings. Only FAT or FAT32 file systems are currently supported; USB driveswith NTFS file systems are not supported. Multiple LUNS are not supported. Note:If your administrator has made a special application available that allows you to log in toyour phone via a USB device, and you log in that way, the only Contacts you can see arethose on the USB device itself. Also, when you use the USB login, the Log Out menu option isnot available to you; the only way you can log your phone out is by removing the USB device.Adding contacts from an external file to your contacts listUse a USB flash drive to add contacts from an external file to your contacts list. Keep in mindthat your contacts list cannot have more than 250 incoming entries. Contact files merged orwritten to the phone's contacts list must be in a specific format. One way to ensure that thefile is in the proper format is to export your telephone's Contacts list to your USB device, whichautomatically creates a properly formatted file. Avaya also provides a spreadsheet tool thatuses macros to convert your Outlook contacts into the Contacts format the telephone uses.For information on this tool, search for "Avaya one-X USB Companion" on the Avaya supportsite at http://www.avaya.com/support.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 43
Note:If your administrator has made a special application available that allows you to log in toyour phone via a USB device, and you log in that way, the only Contacts you can see arethose on the USB device itself. Also, when you use the USB login, the Log Out menu option isnot available to you; the only way you can log your phone out is by removing the USB device.1. Plug the USB device into the jack near the top left edge of your phone.2. Touch Select to select Merge file and phone contacts.The Merge option is shown only when both the USB file and the phone havecontacts.3. The merge occurs automatically. When complete, review the statistics displayed,which show the number of entries, duplicates, and any errors.4. Touch Save to write the merged Contacts list back to the USB device and return tothe list of contacts/USB actions or touch Exit to return to the list of contacts/USBactions without writing the merged file to the USB device. Note:Attempts to merge more than the 250 entries allowed produces a List Full screenwhich lets you either save the partial list (the first 250 entries) or cancel the mergewithout writing the external file's contents to the telephone.Replacing your contacts list with an external fileUse a USB flash drive to replace your entire contacts list with the contacts from an externalfile. Incoming contacts must have a name and at least one and no more than three telephonenumbers with associated types. If not provided, the type of number will default to the generaltype. Your system administrator can provide detailed format information about external datasource files.1. Plug the USB flash drive into the jack near the top left edge of your phone.2. Scroll down to and touch Replace phone contacts with file.3. Review the statistics displayed, which show the number of valid and invalid entries,and if applicable, how many entries exceed the 250 contact phone maximum.4. Touch Save to overwrite and replace your contacts list with the file on your USBdevice or Cancel to cancel the replacement and retain your current contact list.Using USB Flash Drives with your phone44 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Copying your contacts list to a USB flash driveYou can copy your entire contact list from your phone to a USB flash drive for safekeeping or touse in an external software program. If the USB flash drive already contains a contact file, youmust first confirm that you want to replace that file.1. Plug the USB flash drive into the jack near the top left edge of your phone.2. Scroll down to and touch Write file with phone contacts.3. If your USB device currently has a contacts file on it, touch Save to confirm that youwant to overwrite that file with the telephone's contact list.Temporarily using a USB contacts listYou can temporarily use a contacts file on a USB flash drive rather than your phone's contact listas long the USB flash drive remains attached to the phone. For example, copy your contactslist to your USB flash drive and take the device with you while traveling. If you have accessto a guest phone with the latest telephone software at another site, you can attach the USBflash drive and use your contacts list.1. Plug the USB flash drive with the contacts file you want to use into the jack near thetop left edge of your phone.2. Scroll down to and touch Use contacts file while present.3. Touch OK to access the contacts list on your USB flash drive.Any changes or updates you make to your contacts list while the USB device isconnected affect only the temporary file on the USB device, and not your “regular”telephone contacts list.Copying your contacts list to a USB flash driveAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 45
Using USB Flash Drives with your phone46 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 10: Call LogYou can use the Call Log to view lists of your outgoing, answered, or missed calls. When youhave one or more missed calls, the Call Log button lights and the Missed Calls icon and thenumber of missed calls display on the top line. To call a person listed on your Call Log, see Calling a person from the call log.Viewing the call log1. Press Call Log.You can go to the top of the list by pressing Call Log again.2. If you want to see a different list, touch the applicable icon at the upper rightrepresenting answered, outgoing, or missed calls.3. Scroll up or down to view the entries on the list.Viewing call log details1. Press Call Log.2. If you want to see a different list, touch the icon at the upper right representing the listyou want to view.3. If you don't see the call whose details you want to review, use the scroll bar to findit.4. Touch the right arrow on the call for which you want to see detail information.5. Touch Back to return to the list view, or touch Delete to remove this call from thelog, or touch +Contact to add this person and phone number to your Contacts list.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 47
Adding an entry from the call log to your Contacts list1. Press Call Log.2. Touch the Details button of the number you want to add to your Contacts list.3. Touch +Contact.4. Edit the name and telephone number, if necessary.5.Removing an entry from the call log1. Press Call Log.2. If you don't see the entry you want to delete, use the scroll bar to find it.3. Touch the Details button for the entry you want to delete to see detail informationabout the call.4. Touch Delete.5. Touch Delete again to confirm, or touch Cancel if you do not want to delete thisentry.Clearing all entries from the call logClearing all entries from a call log might or might not delete all of the entries in every log. Forexample, if you are viewing the Outgoing Calls list, only outgoing calls are deleted from thecall log. However, if you are viewing the All Calls list, touching Clear All deletes all calls fromthe call log.Call Log48 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
1. Press Call Log.2. If you do not want to delete all calls, touch the icon at the upper right representingthe list you want to clear.3. Touch Clear All to delete all of the entries in the list you are viewing.Turning off call loggingYou can turn call logging on or off. If you have bridged call appearances on your phone, youcan choose whether or not to include calls to your bridged lines in your call log.1. Press Home.2. Touch Settings.3. Touch Application Settings.4. Touch Call Log to change the setting to or from On or Off.To turn logging of bridged lines from Yes to No, touch Log Bridged Calls.5. Touch Save to save the new setting or Back to return to the Application Settingsmenu.Turning off call loggingAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 49
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Chapter 11: Getting Your MessagesPress the Message button to connect directly to your voicemail system.The lighted Message button and a red light on the upper right-hand corner of yourtelephone indicate when you have messages waiting. Your messages are anadministered function. Contact your system administrator with any questions.Logging into your voicemail1. To log in to your voicemail, press the Message button.2. Follow the voice prompts from your voicemail system.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 51
Getting Your Messages52 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 12: About Logging In to and Out ofYour TelephoneLogging in and out maintains your preferences, call information, and options if you share atelephone with other users. Log out to prevent unauthorized use of your telephone during anabsence. Note:Call log information is lost after you log out your extension. Note:When you use the USB Login, the only Contacts you will be able to see are the Contactson the USB device. See Using USB Flash Drives with your phone on page 43 for moreinformation.Logging in to your telephone extensionLog in from the initial screen when it prompts you for your extension.1. Enter your extension.2. Enter your password.3. Press Enter .Logging out of your telephone extension1. Press Home .2. Touch Log Out.3. Touch Log Out to confirm.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 53
Logging in as a guest userLog in to another 9670 phone as a guest to retain the features and functionality of your ownphone. For example, if you are temporarily using a visitor's office telephone but want to haveyour Contacts list available. The telephone must be on-hook to select this feature.1. Press Avaya Menu.2. Select Guest Login.3. Touch Enter.4. Enter your password.5. Press Enter.6. Touch the left or right arrow to select the expected amount of time you will use thisphone. You can log out as a guest at any time despite the duration you select.7. Press Enter.About Logging In to and Out of Your Telephone54 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 13: Avaya Home ScreenApplicationsAvaya provides three useful applications with your phone. The Stocks application allows youto track up to six stocks via an internet service, and obtain updates anywhere from 5 to 120minutes, depending on the time your administrator has specified. The Weather applicationprovides forecast information via an internet service for a location you specify. The Calculatorapplication lets you perform calculations using the touch screen. Note:If you press the Home button and don't see Stocks or Weather, your administrator has notmade these applications available to you.Related topics:Adding stock symbols on page 55Viewing stock details on page 56Using the Weather application on page 56Using the Calculator on page 57Adding stock symbolsYou can set up as many as six stocks to track. Once you set up the symbols for your selectedstocks, the Stocks application will display the associated current price, the current day'schange in price, and whether the current stock price is up or down whenever you access theStocks application. You can also see detailed information about a selected stock, whichincludes the full company name, the last trade value, net change for the day, the day's low andhigh, and the number of shares traded that day; see Viewing stock details for more information.Stock information is usually updated every 30 minutes, but your administrator can set updatesto occur every 5 to every 120 minutes. You can also use the Stock display screen's Refreshsoftkey to get an update at any time. Note:If you press the Home button and don't see a Stocks option, your administrator has notmade this application available to you.1. Press Home.2. Touch Stocks.Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 55
3. Take one of the following actions:• If this is not the first time you are accessing the Stocks application, proceedto Step 4.• If this is the first time you are accessing the Stocks application, touch Add,enter a Stock Symbol and save it using the check mark on the on-screen keyboard. Your entry can be up to 20 characters in length, and cancontain any of the following characters: uppercase letters A-Z, numbers 0–9, ^ (caret), — (dash), _ (underscore), or . (dot). For information about usingthe keyboard, see Using the On-screen Keyboard on page 14.4. When the Stock screen displays, you can:• Touch Add to add another stock symbol, use the on-screen keyboard toenter the information and save it using the check mark, or• Touch the Details button next to a stock to view details about or delete thatstock, or• Touch Refresh to update the information for all your stocks, or• Touch Back to return to the Home screen.Viewing stock details1. Press Home.2. Touch Stocks.3. Touch the Details button for the stock entry you want to look at.4. Take one of the following actions:• Touch Refresh to update the stock price and related data.• Touch Delete to remove this stock entry.• Touch Back to return to the Home screen.Using the Weather applicationTo activate the Weather application, you must input the city or postal code for which you wantweather reports and indicate whether you want Fahrenheit or Centigrade temperaturesdisplayed. Once you set up the location and measurement, the Weather application will displayAvaya Home Screen Applications56 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
the associated current temperature, wind speed and humidity (if the temperature is 50 degreesFahrenheit or 10 degrees Centigrade or more) or wind chill (if the temperature is less than 50degrees Fahrenheit or 10 degrees Centigrade. Icons indicate current weather conditions andsunset/sundown times; see About Icons on page 9 for descriptions. Forecasts are shown forthe current day and the next day, as is the last time weather information was updated. Weatherinformation is updated according to the update schedule of the internet service providing theinformation, whenever you touch the Refresh softkey, or change the location. Note:If you press the Home button and don't see a Weather option, your administrator has notmade this application available to you.1. Press Home.2. Touch Weather.3. Take one of the following actions:• If this is not the first time you are accessing the Weather application,proceed to Step 4.• If this is the first time you are accessing the Weather application, enter alocation or postal code of up to 60 characters in length. A unit selectiondefault of Metric displays; touch it to change (toggle) the setting to English.Save the entry using the check mark on the on-screen keyboard. Forinformation about using the keyboard, see Using the On-screen Keyboardon page 14. Note:If you enter just a few characters for a location, a screen displays a listof up to ten potential matches. Touch a location on the list to select it asyour location or touch Back to return to the location entry screen withoutmaking a selection.4. When the Weather information for the location you entered displays, you can:• Touch Location to change the city or postal code, use the on-screenkeyboard to enter the information, and save it using the check mark, or• Touch Refresh to view updated weather information, or• Touch Back to return to the Home screen.Using the CalculatorThe Calculator application works like most PC calculators. A special calculator keyboard letsyou enter up to nine digits plus a decimal point and a minus sign. An overflow message displaysand an error beep sounds when more than nine digits are entered. Math equations considerUsing the CalculatorAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 57
two values — x and y. The first value you enter is “x” and the next value is considered as “y”unless the next value is an equal sign; any value entered following an equal sign is taken tobe a new “x” value and so on. Results display following the entry of operations like +, —, x,or a division symbol. For information about using the keyboard see Using the On-screenKeyboard on page 14. Note:If you press the Home button and don't see a Calculator option, your administrator has notmade this application available to you.1. Press Home.2. Touch Calculator.3. Use the onscreen calculator keyboard to enter your equation.4. Touch Exit to return to the Home screen.Avaya Home Screen Applications58 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Chapter 14: Setting up a Bluetooth® headsetYour 9670 IP Telephone contains a built-in adapter that supports connection of an Avayabranded Bluetooth headset or a non-Avaya headset that complies with the Bluetooth HeadsetProfile. Bluetooth® wireless technology simplifies your work environment and expands therange of your 9670 IP Telephone. You now have a wireless headset that allows you to movearound while engaged in a call.Before you can use your wireless headset, it must be “paired” with your phone, so that yourphone recognizes your headset when in use. Your headset package may include instructionsfor pairing the headset with the telephone, but this guide provides phone-specific pairinginformation. If you have problems with your headset or with your telephone while your wirelessheadset is operating, contact your telephone administrator for assistance.Related topics:Setting up a Bluetooth® headset on page 59Pairing a Bluetooth® headset with your phone on page 60Operating a Bluetooth® headset on page 61Setting up a Bluetooth® headsetYour 9670 IP Telephone contains a built-in adapter that supports connection of an Avayabranded Bluetooth headset or a non-Avaya headset that complies with the Bluetooth HeadsetProfile. Bluetooth® wireless technology simplifies your work environment and expands therange of your 9670 IP Telephone. You now have a wireless headset that allows you to movearound while engaged in a call.Before you can use your wireless headset, it must be “paired” with your phone, so that yourphone recognizes your headset when in use. Your headset package may include instructionsfor pairing the headset with the telephone, but this guide provides phone-specific pairinginformation. If you have problems with your headset or with your telephone while your wirelessheadset is operating, contact your telephone administrator for assistance.Related topics:Setting up a Bluetooth® headset on page 59Pairing a Bluetooth® headset with your phone on page 60Operating a Bluetooth® headset on page 61Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 59
Pairing a Bluetooth® headset with your phoneBefore you can use your wireless headset it must be paired with your phone so that theyrecognize each other. If you get a new headset, you must repeat the pairing process. The 9670supports only one wireless headset at a time. Note:Be sure the headset is connected to the Bluetooth adapter on the underside of the phonebefore you begin. Also, if your Bluetooth headset is not an Avaya brand, read themanufacturer's pairing instructions before proceeding.1. Press Home.2. Touch Settings.3. Touch Bluetooth Setup.4. Take one of the following actions:• If this is not the first time you are pairing a headset, proceed to Step 5.• If this is the first time you are pairing a headset, touch Add. If the correctdevice type is not highlighted, touch the other device type to select it, thentouch Next. Follow the instructions on the screen and touch Start to beginthe pairing process. Proceed to Step 6. Note:When pairing starts, a confirmation tone sounds. The Call Control LEDand Bluetooth® icon flash to indicate pairing is in progress, and continueflashing until pairing finishes.5. If this is not the first time you are pairing a headset, you can reactivate it or pairanother supported Bluetooth headset; the current device the phone recognizes islisted first with a check mark on a list of available devices. Touch the appropriatedevice (headset) to select it from the list, then touch Activate. Alternately, you cantouch Add to add another device to the list and pair it with the phone as described inthe previous step.6. Every headset has a stored Passkey, but if yours is not processed, you may beasked to enter one using the dialpad. Avaya products use 0000 as the Passkey; fornon-Avaya headsets, consult your manufacturer's documentation. Passkey entrycan be up to 16 digits, but most devices use four digits. When complete, touchEnter.7. When the confirmation tone sounds, press Finish. When pairing completes, the topline of the telephone display shows a Bluetooth® logo icon to indicate the wirelessheadset is active.Setting up a Bluetooth® headset60 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
Operating a Bluetooth® headsetThe operation information provided here is generic and may not apply to all wireless headsets,particularly those that are not Avaya branded. You should consult the information your headsetmanufacturer provides for specific information. Note:Be sure your Bluetooth headset's battery is charged according to manufacturer instructions.Basic headset operation is as follows:• Press and hold the Power button for at least three seconds to turn the headseton or off.- The Bluetooth icon on the headset flashes blue when the headset ison.- If the battery is low, the Bluetooth icon flashes red. Recharge thebattery per the manufacturer's instructions• To answer or end a call, press the Call Control button for less than onesecond.• To place a call, press and hold the Call Control button for two seconds untilyou hear a second tone, then dial.• If you are using the telephone handset, transfer the call to your headset bybriefly pressing the Call Control button. To transfer a call from your headsetback to the handset, press and hold the Call Control button until you hear twotones in succession. The second tone indicates the transfer has beencompleted.Operating a Bluetooth® headsetAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 61
Setting up a Bluetooth® headset62 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
IndexAApplicationsContacts ...............................................................39Stocks ..................................................................55Weather ...............................................................56Web ......................................................................55ApplicationsCalculator ................................................57Audio pathon-hook ................................................................18Avaya Web Applicationsabout ....................................................................55BBluetoothabout ....................................................................59Bluetooth headsetoperating ..............................................................61Bridged Callsabout ....................................................................37answering .............................................................37joining ...................................................................37Browserabout ....................................................................22icons and softkeys ...............................................22Button Click Soundsconfiguring ...........................................................20Button Labelspersonalizing ........................................................22CCalculator ...................................................................57Call Logabout ....................................................................47calling a person ....................................................32clearing entries .....................................................48removing an entry ................................................48turning off .............................................................49viewing .................................................................47viewing details ......................................................47Call Settingschanging voice dialing language ..........................17changing voice dialing setting ..............................17Call Timersconfiguring ...........................................................18Call-Related Featuresabout ....................................................................33Calling a personfrom the call log ....................................................32from the Contacts list ...........................................31Calling a Personfrom the directory .................................................25Calling, using voice dialing .........................................30Cleaning the screen ...................................................14Clearing a number ......................................................29Conference Callsabout ....................................................................35setting up .............................................................35Contacts ...............................................19, 30, 39–45, 48using temporary USB files ...................................45about ....................................................................39adding a new ........................................................40adding from the call log ........................................48copying to USB flash drive ...................................45deleting ................................................................42editing ..................................................................41editing primary number ........................................42importing/exporting via USB flash drives .............43merging USB files with .........................................43name display during calls .....................................19searching ........................................................30, 39selecting ...............................................................40Contacts Listcalling a person ....................................................31Copying contacts list to USB file ................................45Coverage ....................................................................34DDirectorycalling a person ....................................................25Displayadjusting brightness .............................................19EEmergency call ...........................................................29Error Tonesturning off .............................................................20FFeaturesabout ....................................................................25accessing .............................................................25Flash drives ................................................................43Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 63
Forwardinga call .....................................................................34Forwarding Callsabout ....................................................................34GGuest login .................................................................54HHome screenabout ....................................................................15IIconsWeb browser ........................................................22Icons in telephone displayabout ......................................................................9Incoming callsdirecting to multiple telephones ...........................26Incoming Callsanswering .............................................................27forwarding ............................................................34sending to coverage .............................................34transferring ...........................................................34KKeyboardusing ....................................................................14LLanguagechanging display ..................................................21changing voice dialing ..........................................17legal notices .................................................................2Logging in as a guest .................................................54Logging in to your telephone ......................................53Logging in to your telephone extension ......................53Logging out of your telephone extension ...................53MMemory sticks ............................................................43messagesgetting ..................................................................51Muting Calls ................................................................33NNavigation Arrowspage control .....................................................8, 33right ..................................................................8, 33up & down ........................................................8, 33OOn-screen keyboardabout ....................................................................14Options & Settings ...............................15–18, 20, 21, 49about ....................................................................15call logging ...........................................................49changing language ...............................................21choosing ring pattern ...........................................20configuring visual alerts ..................................18, 21go to phone screen on ringing .............................16redial settings .......................................................17Outgoing callsmaking a call ........................................................29Outgoing Callsmaking a call on a bridged line ............................37redialing a number ...............................................29PPairing ........................................................................60Phone Settingsabout ....................................................................15Primary Numberchanging ..............................................................42QQuick Touch panelconfiguring ...........................................................21RRedial .........................................................................29Redial Optionssetting ..................................................................17Replacing contacts list with an external file ................44Ring Patternchoosing ...............................................................20SScreencleaning ................................................................14Scrolling and Navigationabout ......................................................................8SENDALL ...................................................................34Stocksadding symbols ....................................................55selecting ...............................................................56Index64 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08
viewing details ......................................................56TTelephone display iconsabout ......................................................................9Telephone Standabout ....................................................................14Thumb drives ..............................................................43Transfer ......................................................................34UUSB files ...............................................................43, 45merging with contacts list .....................................43USB flash drivesworking with .........................................................43VVisual Alertsconfiguring ...........................................................18Voice dialingchanging setting ...................................................17changing the language .........................................17Voicemaillogging in ..............................................................51WWeatheradding a location ..................................................56application ............................................................56updating ...............................................................56IndexAvaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08 65
Index66 Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide Beta 10/27/08

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