Avaya 9670G IP Telephone 9670G with integrated Bluetooth Transceiver User Manual Manual

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Document ID	1057304
Application ID	fcKNazHXTAlwuWHeDrP6rg==
Document Description	Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	38.58kB (482230 bits)
Date Submitted	2009-01-15 00:00:00
Date Available	2009-01-15 00:00:00
Creation Date	2008-11-19 20:48:23
Producing Software	Antenna House PDF Output Library 2.6.0 (Windows)
Document Lastmod	2008-11-19 20:48:23
Document Title	Avaya one-Xâ„¢ Deskphone Edition for 9670G IP Telephone User Guide
Document Creator	XSL Formatter V4.2 MR2a (4,2,2007,0928) for Windows
Document Author:	Avaya Networks

Avaya one-X™ Deskphone Edition for
9670G IP Telephone User Guide
16-602638
Issue 1
Beta 10/27/08
© 2009 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing, Avaya
Inc. can assume no liability for any errors. Changes and corrections to
the information in this document might be incorporated in future
releases.
Note:
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or
deletions to the original published version of this documentation unless
such modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless
Avaya, Avaya's agents, servants and employees against all claims,
lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation
to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites referenced elsewhere within this documentation, and Avaya
does not necessarily endorse the products, services, or information
described or offered within them. We cannot guarantee that these links
will work all the time and we have no control over the availability of the
linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the Avaya Support Web site: http://www.avaya.com/support
Licenses
Shrinkwrap License (SR). With respect to Software that contains
elements provided by third party suppliers, End User may install and
use the Software in accordance with the terms and conditions of the
applicable license agreements, such as "shrinkwrap" or "clickwrap"
license accompanying or applicable to the Software ("Shrinkwrap
License"). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components" for
more information).
Copyright
Except where expressly stated otherwise, the Product is protected by
copyright and other laws respecting proprietary rights. Unauthorized
reproduction, transfer, and or use can be a criminal, as well as a civil,
offense under the applicable law.
Third-party components
Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements ("Third
Party Components"), which may contain terms that expand or limit
rights to use certain portions of the Product ("Third Party Terms").
Information identifying Third Party Components and the Third Party
Terms that apply to them is available on the Avaya Support Web site:
http://support.avaya.com/ThirdPartyLicense/
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://support.avaya.com
Suspected security vulnerabilities with Avaya Products should be
reported to Avaya by sending mail to: securityalerts@avaya.com.
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END
USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND
THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB
SITE http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE
TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS,
YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF
PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND
OR CREDIT.
Trademarks
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of
capacity for which the license is granted will be one (1), unless a
different number of licenses or units of capacity is specified in the
Documentation or other materials available to End User. "Designated
Processor" means a single stand-alone computing device. "Server"
means a Designated Processor that hosts a software application to be
accessed by multiple users. "Software" means the computer programs
in object code, originally licensed by Avaya and ultimately utilized by
End User, whether as stand-alone Products or pre-installed on
Hardware. "Hardware" means the standard hardware Products,
originally sold by Avaya and ultimately utilized by End User.
Contact Avaya Support
License types
Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established
by Avaya specifically for this purpose.
All other trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support
Avaya Inc. provides a telephone number for you to use to report
problems or to ask questions about your product. The support
telephone number is 1-800-242-2121 in the United States. For
additional support telephone numbers, see the Avaya Web site: http://
www.avaya.com/support
Federal Communications Commission (FCC) Interference
Statement
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
Avaya one-X™ Deskphone Edition for 9670G IP Telephone User Guide
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on, the user is encouraged to try to correct the interference by one of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user's authority to
operate this equipment.
FCC/Industry Canada Radiation Exposure Statement
This device (Avaya one-X™ Deskphone Edition 9670G IP Telephone)
complies with the FCC's and Industry Canada's RF radiation exposure
limits set forth for the general population (uncontrolled environment)
and must not be co-located or operated in conjunction with any other
antenna or transmitter.
당당 당당당당당 당당당당 당당당당 당당당당 당당당당당 당당당 당당당당 당 당 당당
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Contents
Chapter 1: Introduction to the 9670G IP Telephone..............................................................7
Overview..........................................................................................................................................................7
Scrolling and Navigation..................................................................................................................................8
About Icons......................................................................................................................................................9
Telephone Stand............................................................................................................................................14
Using the On-screen Keyboard......................................................................................................................14
Cleaning the screen........................................................................................................................................14
Chapter 2: The Home Screen................................................................................................15
Options and Settings......................................................................................................................................15
Setting the Go To Phone Screen on calling............................................................................................16
Setting the Phone Screen on ringing......................................................................................................16
Changing the voice dialing setting..........................................................................................................17
Changing the voice dialing language......................................................................................................17
Setting redial options..............................................................................................................................17
Configuring call timers............................................................................................................................18
Configuring visual alerts........................................................................................................................18
Setting the audio path............................................................................................................................18
Setting contact names to display during calls........................................................................................19
Adjusting the display brightness............................................................................................................19
Turning button click sounds on and off..................................................................................................20
Turning error tones on or off..................................................................................................................20
Choosing your ring pattern....................................................................................................................20
Changing the display language..............................................................................................................21
Setting the Quick Touch panel................................................................................................................21
Personalizing button labels....................................................................................................................22
Browser..........................................................................................................................................................22
About Web Browser Icons & Labels......................................................................................................22
Chapter 3: Features menu......................................................................................................25
Accessing the Features menu........................................................................................................................25
Calling a person from the directory................................................................................................................25
Configuring simultaneous ringing for multiple telephones (EC500)................................................................26
Chapter 4: Answering a Call..................................................................................................27
Chapter 5: Making a Call........................................................................................................29
Making an emergency call..............................................................................................................................29
Clearing a number..........................................................................................................................................29
Redialing a number........................................................................................................................................29
Using voice dialing..........................................................................................................................................30
Calling a person from the Contacts list..........................................................................................................31
Calling a person from the call log....................................................................................................................32
Chapter 6: Standard Call-Related Features..........................................................................33
Muting a Call..................................................................................................................................................33
Putting a Call on Hold....................................................................................................................................33
Transferring a Call..........................................................................................................................................34
Forwarding Calls............................................................................................................................................34
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Contents
Send all Calls..........................................................................................................................................34
Forwarding calls....................................................................................................................................34
Conference Calls....................................................................................................................................35
Chapter 7: Bridged Calls........................................................................................................37
Answering a call on a bridged line..................................................................................................................37
Joining a call on a bridged line........................................................................................................................37
Making an outgoing call on a bridged line......................................................................................................37
Chapter 8: Contacts................................................................................................................39
Searching for a contact..................................................................................................................................39
Viewing Contacts details................................................................................................................................40
Adding a new contact......................................................................................................................................40
Editing a contact..............................................................................................................................................41
Changing the Primary Contact Number..........................................................................................................42
Deleting a contact..........................................................................................................................................42
Chapter 9: Using USB Flash Drives with your phone..........................................................43
Adding contacts from an external file to your contacts list..............................................................................43
Replacing your contacts list with an external file............................................................................................44
Copying your contacts list to a USB flash drive..............................................................................................45
Temporarily using a USB contacts list............................................................................................................45
Chapter 10: Call Log................................................................................................................47
Viewing the call log..........................................................................................................................................47
Viewing call log details....................................................................................................................................47
Adding an entry from the call log to your Contacts list....................................................................................48
Removing an entry from the call log................................................................................................................48
Clearing all entries from the call log................................................................................................................48
Turning off call logging....................................................................................................................................49
Chapter 11: Getting Your Messages......................................................................................51
Logging into your voicemail............................................................................................................................51
Chapter 12: About Logging In to and Out of Your Telephone............................................53
Logging in to your telephone extension..........................................................................................................53
Logging out of your telephone extension........................................................................................................53
Logging in as a guest user..............................................................................................................................54
Chapter 13: Avaya Home Screen Applications....................................................................55
Adding stock symbols....................................................................................................................................55
Viewing stock details......................................................................................................................................56
Using the Weather application........................................................................................................................56
Using the Calculator........................................................................................................................................57
Chapter 14: Setting up a Bluetooth® headset......................................................................59
Setting up a Bluetooth® headset....................................................................................................................59
Pairing a Bluetooth® headset with your phone..............................................................................................60
Operating a Bluetooth® headset....................................................................................................................61
Index.........................................................................................................................................63
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Chapter 1: Introduction to the 9670G IP
Telephone
Your telephone provides many features, including a touch-based Phone screen to view and
manage your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options
and settings, and access to your voicemail. The 9670G IP Telephone provides this information
in color.
Not all functions and features described in this user guide may be available on your telephone.
If you find that a function or feature is not available, please contact your system administrator.
**AVAYA Reviewers: Line drawing of 9670G faceplate with button callouts to be included in
next draft.**
Overview
The following table provides button/feature descriptions for the 9670 telephone.
Name
Description
USB Port
Insert a USB device (also called a memory stick, thumb drive,
or flash drive) to transfer contacts between your phone and an
external data source; see Using USB Flash Drives with your
phone on page 43 for more information. You can also
recharge some battery-powered devices by using a USB cable
to connect the device to your telephone's USB port.
Message
Waiting Indicator
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If Configuring
visual alerts on page 18 is enabled, this light flashes when
you receive an incoming call.
Missed Call
Indicator
The icon on the Call Log button is illuminated when you have
missed calls. The top line shows the Missed Call icon and the
number of calls missed.
Prompt Line
View the prompt line to see helpful information, such as the
expected action to take on a screen.
Call
Appearances
Depending on how your system is administered, three or six
lines are available for calls. Touch the line to initiate or answer a
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Introduction to the 9670G IP Telephone
Name
Description
call. Call appearances also indicate if a feature is enabled or
disabled in the Feature view.
Softkeys
Use the softkeys to act on objects displayed on the screen. The
softkey labels show you the action that each key produces. The
labels and the actions vary depending on the screen being
displayed.
Message
Press the Message button to connect directly to your voicemail
system.
Navigation
Arrows
Touch the right-facing arrow at the upper right of a screen or to
the right of a call appearance to move to the next or a related
screen.
Phone
Press Phone to view and manage your calls.
Contacts
Press Contacts to view the entries in your Contacts list.
Call Log
Press Call Log to view a list of your outgoing, incoming, and
missed calls.
Home
Press Home to configure options and settings, access the
browser, log out, or view network information.
Volume
Press volume to adjust the volume of the handset, headset,
speaker, and ringer.
Headset
Press Headset to use the headset if it is connected. Only HIS
headset cords are compatible with your phone.
Mute
Press Mute to mute a call in progress. To take a call off mute,
press Mute again.
Speaker
Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.
Forward
Press Forward to display the Forwarding menu.
Scrolling and Navigation
When navigating through the options and features on your telephone display, touch the
onscreen scroll buttons on the right middle of the screen to scroll.
A scroll control appearing to the right of the application area indicates that more information is
available than can fit on the display. Touch and release the appropriate button to scroll up or
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About Icons
down through a list. Touch and hold the appropriate scroll button to scroll a page at a time in
the designated direction.
A Features button or Calls button appears in the upper right of the display to indicate when
you can switch to another screen with more options or information. Touch Features to move
between the Phone screen and the Features list, or touch Calls to move from the Features
list to the Phone screen. You may also see a “Details” button (a right-facing arrow) on a call
appearance line; touching the Details button on a specific line brings you to another related
screen. For example, touching the arrow to the right of a contact name produces a detail screen
showing all the numbers on file for that person.
You act on objects such as a line or softkey by touching it. Select lines or options by touching the
on-screen softkey label representing the desired action or by touching the line itself. The
softkey labels will change according to the options available for the line you touched or
information you are working with or viewing. For example, touching a line on the Contacts
screen dials that number, touching a line on the Phone screen answers an incoming call, takes
an idle line off-hook, or resumes a held call.
About Icons
The icons in the following table indicate the state of a call, navigation choices, Call Log types,
Contact phone types, feature status, the status of an attached or paired device, or the status
of a contact or team member whose presence you are tracking.
Depending on their purpose, some icons appear on the top line, for example, to notify you
that a headset is active or that you have missed calls in the Call Log. Other icons display on
call appearance lines to show call states. Icons also appear on application screens like the
Contacts list, Call Log, or Stocks and Weather. Home screen icons are touch-based to let you
initiate actions like changing telephone settings, accessing the Web browser, or Avaya
applications like the Calculator, Stocks and Weather.
Icon
Description
Telephone is locked.
Incoming call is ringing.
This call appearance line is not currently in use.
Call is active.
You placed this call on hold.
The phone placed a call on hold awaiting a transfer.
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Icon
Description
Your calls are being forwarded.
A bridged call appearance is in use.
EC500 is on.
A conference call is active.
You placed a conference call on hold.
The phone placed a conference call on hold while
another party is being added to the call.
Speakerphone in use.
Headset in use.
Details button. Touch to display more information
about a line item, to toggle from one Settings option
to another, or to access related information
screens.
Unnamed registration in effect.
Scroll up to see choices.
Scroll down to see choices.
The call in progress is muted.
The ringer volume is off due to pressing - on the
Volume button until the volume turns off. To
reinstate volume, press + on the Volume button.
Team icon indicating this team member is
available. Your system administrator sets up teams
as applicable.
Team icon indicating this team member is having
calls forwarded.
Team icon indicating this team member is busy on a
call and not available.
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About Icons
Icon
Description
Team icon indicating this team member is busy and
is forwarding all calls.
Team busy and ring icon.
Team busy and ring (more) icon.
Team icon indicating a team member is calling.
Home screen icon that designates the general
phone number for a favorite Contact. See Setting
up favorites for more information.
Home screen icon that designates the home phone
number for a favorite Contact. See Setting up
favorites for more information.
Home screen icon that designates the work phone
number for a favorite Contact. See Setting up
favorites for more information.
Home screen icon that designates the mobile
phone number for a favorite Contact. See Setting
up favorites for more information.
Call Log — all calls.
Call Log Missed call.
Call Log Outgoing call.
Call Log Answered call.
Contact search.
Contact — General telephone number.
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Introduction to the 9670G IP Telephone
Icon
Description
Contact — Home telephone number.
Contact — Mobile Telephone number.
Contact — Work telephone number.
Feature is on.
Feature is off.
A paired Bluetooth® device (headset) is on.
Home screen WML Browser icon.
Access the Home screen (telephone) Settings
menu.
Access the Home screen Stocks application.
A targeted stock's price is up. NOTE: Icon to be
added when available.
A targeted stock's price is down. NOTE: Icon to be
added when available.
Access the Home screen Calculator application.
Access the Home screen Weather application.
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About Icons
Icon
Description
Weather is clear/fair.
Weather is partly cloudy.
Weather is cloudy.
Weather is a light rain. NOTE: Other weather icons
(rain, light snow, snow, ice, thunder storms, windy,
severe storms, sunrise, & sunset remain in
development and will be added when available.
See more Home screen icons.
See previous “page” of Home screen icons.
Access a home screen WML application (if
available).
Access the Main Menu Clean Screen option.
Access the Main Menu Guest Login option.
Access the Main Menu Log out option.
Access the Main Menu Network info options.
Access the Options & Settings Screen and Sounds
menu.
Access the Options & Settings Call Settings menu.
Access the Options & Settings Application Settings
menu.
Access the Options & Settings Advanced Settings
menu.
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Introduction to the 9670G IP Telephone
Telephone Stand
Your telephone can be placed in two positions, a lower position and an upright position. You
can adjust the display screen to different angles. To move the display screen, gently pull from
the top of the display screen towards you. As you pull the screen towards you, you will hear a
clicking sound. Each of these clicks is a locking position for the display screen. Gently push
on the display screen to adjust the screen to a previous position.
Using the On-screen Keyboard
A keyboard displays to help you add or edit a contact name or number, or personalize labels
for your call appearances or features.
Use the diagram that follows to add or change names, telephone numbers, or labels.
Remember to touch the “Done” check mark when you finish editing. Use the “Cancel” X to quit
editing and return to the previous screen without changing the information you entered on the
keyboard.
(Diagram not yet available)
Cleaning the screen
Clean the touch screen periodically to remove fingerprints and other marks using a soft, slightly
damp, lint-free cloth. From the Home screen, select Settings, then Touch Screen Cleaning to
disable the touch screen so that you can clean it without initiating an action or application.
Follow the instructions that display and press any phone button like Contacts or Home when
you are done.
Warning:
Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only.
Do not use harsh chemicals, window cleaner, abrasives, alcohol, aerosol sprays, ammonia, or
solvents to clean the touch screen. Do not get moisture into openings.
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Chapter 2: The Home Screen
Use the Home button under the display to access the Home screen. From the Home screen
you can adjust and customize options and settings for your telephone, access Web-based
applications like stocks and weather, display a calculator, get information about your phone
and network settings, access favorite Contacts, and log out. What you see on the Home screen
depends on how your administrator has set up your system and on the applications available to
you. However, when you press the Home button, the Home screen always displays these
standard Avaya features:
• Settings lets you change your call settings, the language in which information displays
on the screen, the way your screen looks and sounds, and more.
• Touch Screen Cleaning disables the touch screen and provides instructions for
cleaning the screen.
• About Avaya one-X provides the release number of your telephone software.
• Log Out lets you sign off the phone, to protect your settings or to allow another user
to log in. Log out does not display unless your phone (and any associated button
module) is in an idle state.
• Stocks shows a snapshot of the current status of up to six stocks you define.
• Weather provides the current weather conditions in your area and a short-term
weather forecast.
• Calculator provides a simple, four-function calculator.
You may also see icons for up to eight favorite numbers for one-touch dialing, if you have
defined favorites in the respective Contacts entries. To invoke any application you see on the
Home screen, touch the applicable icon.
Note:
The Settings options that appear depend on how your extension was administered. Some
options described in this guide may not be available to you.
Options and Settings
The Settings menu contains choices for:
• Call Settings
• Application Settings
• Screen & Sounds
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The Home Screen
• Advanced Options
• Network Information
Call Settings includes choices for automatically displaying the Phone screen when you get an
incoming call or when you place a call, turning call timers on or off, controlling how Redial
works, turning Visual Alerting on or off, and more.
Application Settings includes choices for personalizing button labels, turning call logging on or
off, and for including bridged calls in your call log.
Screen & Sounds includes choices for adjusting your phone's brightness, changing the ring
pattern, selecting a different display language, showing the quick touch panel, and setting
button clicks and tones.
Advanced Options includes choices for backing up and restoring your settings, options and
button labels, and setting up a Bluetooth® adapter if one is attached to your phone. You can
also set AGC (Automatic Gain Control) for your headset, handset, and/or speaker audio.
Network Information shows summaries of network-related parameters for your phone, often
used in troubleshooting with your administrator.
Setting the Go To Phone Screen on calling
Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when
you place a call.
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Phone Screen on Calling to change it from Yes
to No or No to Yes.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Setting the Phone Screen on ringing
Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when
you get an incoming call.
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
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Options and Settings
4. On the Call Settings menu, touch the Phone Screen on Ringing setting to change
it from Yes to No or No to Yes.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Changing the voice dialing setting
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Voice Dialing to change it from On to Off or Off to
On.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Changing the voice dialing language
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Voice Dialing Language.
5. Touch the line with the language you want voice dialing to recognize.
6. Touch Yes to confirm the selected language.
Setting redial options
You can set Redial to dial the last number you dialed or to display a list of the last numbers
you dialed.
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
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The Home Screen
4. On the Call Settings menu, touch Redial to change it from List (the last six numbers
display when you touch Redial) to One Number (touching Redial dials the last
number called) or One Number to List.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Configuring call timers
You can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Display Call Timers to change it from On to Off or
Off to On.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Configuring visual alerts
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Visual Alerting to change it from Off to On or On
to Off.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an onhook call.
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Options and Settings
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Default Audio Path.
5. Touch the setting to toggle between the available choices. For example, if the
current setting is “Handset' touching that line changes that setting to “Headset.”
Touching the setting again changes it to “Speaker” and so on.
6. Touch Save to save the setting or Cancel to return to the menu without saving.
Setting contact names to display during calls
You can set your phone to show the contact's name rather than the calling party name for an
incoming or answered call, a transferred call, or conference call when a calling or called party
number matches a number on your Contacts list.
1. Press Home.
2. Touch Settings.
3. Touch Call Settings.
4. On the Call Settings menu, touch Pair Contacts to Calls to change it from Yes to No
or No to Yes.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Adjusting the display brightness
This setting adjusts either the telephone brightness or that of an attached SBM24 Button
Module.
1. Press Home.
2. Touch Settings.
3. Touch Screen & Sounds.
4. On the Screen & Sounds menu, touch Brightness.
5. Touch either Phone Screen or Module, depending on which item's brightness you
want to adjust.
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The Home Screen
6. Touch a button to adjust the brightness.
7. Touch Save to save the setting or Cancel to return to the menu without saving.
Turning button click sounds on and off
1. Press Home.
2. Touch Settings.
3. Touch Screen and Sounds.
4. Touch Button Clicks to change it from On to Off or Off to On.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Turning error tones on or off
Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
1. Press Home.
2. Touch Settings.
3. Touch Screen and Sounds.
4. On the Screen and Sounds menu, touch Error Tones to change it from On to Off or
Off to On.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
Choosing your ring pattern
Two different sets of ring tones are available. The Classic set contains simple synthesized
sounds. The Rich set contains richer, more complex sounds. A check mark indicates which
ring tone is currently selected.
1. Press Home.
2. Touch Settings.
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Options and Settings
3. Touch Screen and Sounds.
4. On the Screen and Sounds menu, touch Ring Tone.
5. If you see a Scroll Bar, scroll to see the full list of ring tone options. To switch between
the two sets of ring tones, touch Classic or Rich. Otherwise skip this step and
proceed to Step 6.
6. Touch the ring tone to which you want to change.
7. Touch Save to save the setting or Cancel to return to the menu without saving.
Changing the display language
1. Press Home.
2. Touch Settings.
3. Touch Screen and Sounds.
4. On the Screen and Sounds menu, touch Language.
5. If you see the Scroll Control, scroll to see the full list of display language options.
6. Touch the language to which you want to change.
7. Touch Yes to confirm the selected language.
Setting the Quick Touch panel
When the Quick Touch panel is turned on, the Phone screen provides access to more of your
features or speed dial buttons at a glance. You can turn Show Quick Touch Panel on or off.
Note that displaying the Quick Touch panel limits your call appearances display to three lines at
a time.
1. Press Home.
2. Touch Settings.
3. Touch Screen and Sounds.
4. On the Screen and Sounds menu, touch the Show Quick Touch Panel setting to
change it from Yes to No or No to Yes.
5. Touch Save to save the setting or Cancel to return to the menu without saving.
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The Home Screen
Personalizing button labels
You can change the labels that are displayed for your extensions, features, and speed dial
buttons. For example, you can change the label for your extension to "My Line."
1. Press Home.
2. Touch Settings.
3. Touch Application Settings
4. On the Application Settings menu, touch Personalize Labels.
5. Touch either Extensions... or Feature labels..., depending on which type of label you
want to personalize.
6. Touch the label you want to edit.
7. Use the Edit keyboard to type the new label. For information about using the
keyboard, see Using the On-screen Keyboard on page 14.
8. Touch the checkmark to save the new label or Cancel to return to the menu without
saving.
9. You can revert back to the default button labels by pressing Home, then touching
Settings > Application Settings > Restore Default Button Labels.
Browser
Your telephone includes a Web browser capability that can be used to present additional
applications. The items available through the Web browser vary depending upon how your
telephone is administered. Contact your system administrator with any questions.
Access the browser through the Home screen, by pressing Home. If you don't see the Browser
option on the Home screen, no Web applications are available for your phone.
About Web Browser Icons & Labels
The icons and labels in the following table indicate navigation choices, application choices, or
data entry choices that display while working with Web pages. With the exception of Home,
Refresh and Stop, some Web softkey icons and labels may be customized and not included
in this table.
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Browser
Icon
Description
Home or
Softkey that exits the current Web application or
function and displays the Home page.
Softkey that refreshes the display (re-display the
current Web page).
More
Softkey that displays additional softkeys pertaining
to the Web page, application, or function being
performed.
Icon indicating that dialpad entries display in mixed
case. The first letter of each word is capitalized and
subsequent letters appear in lowercase.
Icon indicating that dialpad entries display in all
uppercase letters.
Icon indicating that dialpad entries display as
numbers.
Scroll to the previous or next page.
Scroll up or down for other options.
End of list; scroll up to see choices.
Beginning of list; scroll down to see choices.
Click to dial link. Touch this icon to dial the
telephone number with which it is associated.
or
Web site link. Scroll to this icon and press OK to
access the URI/URL it represents.
Add to the Contacts list. touch this icon to add the
telephone number and contact information with
which it is associated.
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The Home Screen
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Chapter 3: Features menu
The Features menu gives you access to Speed Dial buttons and advanced telephony features,
such as Directory, Abbreviated Dial, and Call Forwarding. Directory allows you to dial other
users on your system by name. You can use Send All Calls and Call Forward to have your
incoming calls sent to other numbers. When set to “on,” EC500 allows calls to your desk phone
to also be sent to your cell phone. Forwarding features are also listed in the Forward menu.
Your system administrator may also assign frequently-used features to softkeys, to give you
quick access. The particular features available to you depend on what your administrator has
assigned to your phone.
For more information about what features and options are available for your extension, contact
your system administrator.
Accessing the Features menu
From the Phone screen, touch the Features button at the upper right corner to view
the Features menu.
The LED icon next to the feature name indicates if the feature is currently on or off. If
the LED to the left of the feature label is green, the feature is on.
Note:
To return to the main Phone screen, touch the Calls button at the upper right corner.
Calling a person from the directory
1. From the Phone screen, touch Features and select Directory.
2. Use the dialpad keys to spell the last name of the person you want to call.
Press each dialpad key one time for each corresponding letter. For example, for
“Hill”, press 4, 4, 5, 5.
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Features menu
3. Select Next to view the next name alphabetically in the directory, if necessary.
4. Touch Make Call when you see the name you want to dial the call.
Configuring simultaneous ringing for multiple telephones
(EC500)
The EC500 feature allows you to have incoming calls to your desk phone ring on your office
telephone and your cell phone at the same time. This allows you to answer office calls while
you are away from your desk. The cell phone number is programmed by your system
administrator.
1. From the Phone screen, scroll right to access the Features menu.
2. Touch EC 500.
Note:
When EC500 is on, the top line displays a cell phone icon; see About Icons on
page 9 for an illustration.
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Chapter 4: Answering a Call
An incoming call displays as a green line with a ringing bell icon. To answer the call just touch
the call appearance line.
Note:
Depending on how your telephone is administered, there may be some differences in the
steps this procedure describes.
If you do not have the Go to Phone Screen on Ringing option enabled, incoming calls are
sometimes displayed on the top line of the screen. You can touch the line to answer the call
or press the Phone button to view the Phone screen.
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or
- touch the ringing call appearance line, or
- press Speaker to answer using the speakerphone, or
- press Headset to answer using the headset.
•
Note:
To automatically display the Phone screen whenever you receive an incoming call,
set the Go to Phone Screen on Ringing option to Yes (see Setting the Phone Screen
on ringing on page 16).
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Answering a Call
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Chapter 5: Making a Call
If you are not on a call, simply dial the number you want to call. Use the Phone screen to view
and manage calls. Press Phone to view the main Phone screen at any time.
1. Lift the handset, or press Speaker or Headset (if applicable) .
2. Dial the number you want to call. If you have a quick touch softkey for the person
you want to call, touch that softkey to dial the associated number.
Making an emergency call
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
Touch Emergency. If you do not see an Emergency softkey, pick up the handset or
press the Phone button, then touch the Emergency softkey.
Clearing a number
Touch Clear to erase all dialed digits and enter a new number.
Redialing a number
1. From the Phone screen, touch Redial.
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Making a Call
The last number will be redialed or you will see a list of the most recent numbers
that you have dialed, from which you can select one to redial. See Setting Redial
Options for information on redial settings.
2. If you are working with a redial list and don't see the number you want, scroll to it.
Note:
Your system administrator can disable Redial functionality.
3. Touch the number you want to redial.
Using voice dialing
You can say a name to search for and call any contact when voice dialing is set to on. You can
optionally add a qualifier like "at home" or "mobile" with the name to get to a specific number
for the contact. The first two times you use voice dialing, a help screen displays to assist you
in using this feature.
1. Press Contacts.
2. If Voice dialing is enabled, a Voice softkey displays. If no tone is generated or if no
check mark appears next to the Voice softkey, touch Voice.
Note:
To make voice-initiated dialing available each time you access your contacts, see
Changing the voice dialing setting. To change the language you want to use for
voice dialing commands, see Changing the voice dialing language. When voice
dialing is active a green bar displays on the top of the Voice softkey. If you don't
say a name, after a while voice dialing times out and the green bar disappears.
Touch Voice again to restart voice dialing.
3. Within a few seconds or as soon as you hear the tone, say the name of the person
you want to call.
You can say the name in first name, last name order even if the name is displayed as
last name, first name order (and separated by a comma) in your Contacts list. You
can add a qualifier, for example, "at home," "at office," "mobile phone," "cell phone,"
or say one of the contact number types (Home, Work, Mobile) with the name. For
example, to reach Sam Jones at his primary number you can simply say “Sam
Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.”
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Calling a person from the Contacts list
Note:
If you don't add a qualifier and multiple numbers exist for that contact, the
telephone always dials the first number listed.
4. When one or more contacts display:
• Touch Call or the call appearance with the number you want, or scroll to a
different number, then touch Call or touch that call appearance line.
• Touch the Details button to view the contact details associated with the
highlighted entry, or touch a different entry, then touch the associated
Details button.
• If none of the matches represent the contact/number you want, touch Retry
and repeat the voice-initiated dialing command from Step 3.
• Touch Cancel to exit voice dialing and return to the main contacts screen.
Calling a person from the Contacts list
You can call someone in your Contacts list by saying their name (see Using voice dialing on
page 30) or by touching the name in the list. You can find a name by scrolling to it, or by
using the searchbox. Use the dialpad keys to enter the first few letters of the name and the
screen will scroll to the first match in your list. When you find the person, touch that line to dial
that contact's primary number. If you have entered additional numbers for that contact, touch
the Details button to see them, then touch the number you want to dial.
1. Press the Contacts button.
2. Locate the contact you want by starting to type the person's name as it is listed. For
example, if you added John Smith to your Contacts List as “Smith, John” you would
start typing his last name rather than his first name. Each time you press the dialpad,
the list display shifts to match your input. Alternately, you can scroll up or down to
locate the contact.
3. To call the contact's primary number, touch the line on which the contact name
appears.
4. To call a non-primary number, touch the Details button to move to the detail
information for the contact, then touch the desired number.
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Making a Call
Calling a person from the call log
1. Press the Call Log button.
2. Touch the appropriate Call Log icon at the top right of the screen to view All Calls,
Missed Calls, Answered Calls, or Outgoing Calls. For icon descriptions see About
Icons on page 9.
3. If you don't see the name of the person you want, scroll down until the name
displays.
4. When you see the name of the person you want to call, touch it to dial the
corresponding number.
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Chapter 6: Standard Call-Related Features
The 9670G offers standard call-related features like muting a call, transferring a call, forwarding
calls, and conferencing.
Depending on the action you want, either press the appropriate button on the face of the phone
or touch the appropriate softkey while on the call.
Muting a Call
1. Touch Mute during a call so that the other person cannot hear you.
2. Touch Mute again to unmute the call.
Putting a Call on Hold
1. If you are not active on the line you want to put on hold, touch that line.
2. Touch Hold.
Note:
A hold timer may display when you put a call on hold. For more information, see
Configuring call timers on page 18 .
3. Touch Resume or the call appearance of the held call to retrieve the call.
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Standard Call-Related Features
Transferring a Call
1. From the Phone screen, with the call you want to transfer active, touch Transfer.
2. Dial the number to which you want to transfer the call.
3. Touch Complete to transfer the call.
Forwarding Calls
You can forward your incoming calls to another number or to voicemail. If call forwarding is
turned on, a Forwarding icon appears on the top line of your display screen and the Forward
button is illuminated. Alternately, you may have your forwarding feature(s) available on a Quick
Touch panel, if your administrator has set up this capability. You can choose from a number of
forwarding features, including Send All Calls and Call Forward. The forwarding features
available on your phone depend on the options your system administrator has set. For more
information about the options available to you, contact your system administrator.
Send all Calls
When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a SendAll softkey appears on the Phone screen for idle calls. Touching the SendAll
softkey turns Send All Calls on, illuminates the top of that softkey. If this feature is already on,
touching the SendAll softkey turns the feature off and the illumination no longer appears. You
can also turn Send All Calls on or off by using the telephone Features list.
Touch Send All or touch Forward to access the main Forwarding menu, then touch
Send All Calls to turn Send All Calls on or off.
Forwarding calls
Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding
features are listed on a Forwarding features menu.
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Forwarding Calls
1. Touch Forward to access the main Forwarding menu.
2. Touch the forwarding feature you want to activate or deactivate.
When you turn on the Call Forwarding feature, you hear a tone prompting you to
enter the forwarding number.
3. Enter the number to which you want to forward your calls.
After you enter the forwarding number, you hear a confirmation tone.
Conference Calls
You can use conference calls to speak with up to five people in different locations on the same
call. Additional conferencing options may be available through Expanded Meet-Me
Conferencing. Contact your system administrator for more information about this feature.
Setting up a conference call
1. From the Phone screen, touch Conference.
2. Dial the telephone number, or call the person from the Contacts list, or call the
person from the Call Log list.
3. When the person answers, touch Join to add the person to the existing call.
4. Touch Add. Repeat these steps to add another person to the conference call.
5. To see a list of the conference participants, touch the Details button on the
Conference Call line. You can then either:
• Touch a participant name and touch Silence to mute the person.
• Touch a participant name and touch Drop to drop this person from the
conference call.
• Touch Refresh to refresh the conference details.
• Touch Back to exit the conference details screen and return to the Phone
screen.
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Standard Call-Related Features
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Chapter 7: Bridged Calls
Your phone may show one or more bridged lines on the display screen in addition to your own
lines. A bridged line typically belongs to someone else, but bridging allows you to see if that
line is in use, answer calls on that line, or join a call in progress on that line from your telephone.
You can also make outgoing calls on a bridged line when it is not in use.
Answering a call on a bridged line
Answering a call on a bridged line is basically the same as a call on a primary line.
Touch the bridged call that you want to answer.
The ringing line will typically be selected automatically. If you are on another call when a
call comes in to a bridged line, you have to select the ringing line (just like for an
incoming call to a primary line).
Joining a call on a bridged line
You can join an existing call on a bridged line.
Touch the call appearance of the bridged call in progress that you want to join.
Making an outgoing call on a bridged line
When you make a call on a bridged line, you are using another person’s line. The caller ID
may show the call as coming from you or coming from the person whose line you are using. If
you have any questions about how the name or extension displays to the person you are
calling, contact your system administrator.
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Bridged Calls
1. Touch the bridged line you want to use.
2. Dial the telephone number, or call the person from the Contacts list, or call the
person from the Call Log list.
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Chapter 8: Contacts
You can save up to 250 names and up to 3 telephone numbers per name. You can use voice
dialing to speak the contact name; see Using voice dialing on page 30 for information. You can
also import or export a Contact list using a USB device; see Using USB Flash Drives with your
phone on page 43 for information.
Note:
If you press the Contacts button and nothing happens, your system administrator has
disabled the button.
Searching for a contact
You can search for any name by typing a full name or you can type just a few letters of the
name and let the telephone display matching entries. For example, if you press 3, the Contacts
list might display entries starting with 3, D, E or F depending on how you set up your contacts.
With each successive key you press, the Contacts list “drills down” to display more matches.
1. Press Contacts.
2. With the phone on-hook, use the dialpad to start typing the name for which you want
to search.
Note:
Keep in mind how your Contact list is set up. If you set up your contacts as “Last
Name, First Name” start typing the letters of the last name. If you have set up your
Contacts using a different scheme, type the most likely letter(s) that would match
the contact you want to find..
3. When you see the contact you want:
• Touch the contact's phone number to dial the person, or
• Touch the Details button next to the contact's phone number to select a
different phone number for or see detail information about this contact.
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Contacts
Viewing Contacts details
1. Press Contacts.
2. Find the contact you want to view. If necessary, scroll to it or use the searchbox.
3. If you have entered more than one number for a contact, touch the Details button
on the Contact line to see all the phone numbers for this person.
Note:
Selecting Details is the only way to view or dial a second or third number for a
contact.
4. Take one of the following actions:
• Touch a number to dial it.
• Touch Edit to change the detail information on this person.
• Touch Delete to remove this person from your Contacts list.
• Touch Back to return to the Contacts list.
Adding a new contact
You can add up to three numbers for a contact.
1. Press Contacts.
2. Touch New Contact.
3. Enter the name using the keyboard. See Using the On-screen Keyboard on page
14 for more information.
4. Touch the check mark to move to the number entry screen.
5. Enter the primary telephone number using the keyboard. The primary number is the
first number entered and the one that will always display on the Contacts list without
having to go into contact details.
6. Touch the check mark to indicate you are finished entering the name and primary
telephone number.
The telephone displays your entries in a business card format.
7. Take one of the following actions:
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Editing a contact
• To change the name, touch that line and edit the entry following Step 3.
• To change the number, touch that line and edit the entry.
• Touch a blank line to add another number using the on-screen keyboard,
then touch the applicable icon representing the type of number (mobile,
work, or home). Repeat this step if you want to add a third number for the
new contact.
• Touch Back to return to the Contacts list without saving the new contact
information.
• Touch Primary to change the primary number. See Changing the Primary
Contact Number on page 42 for more information.
8. Touch Save.
Editing a contact
1. Press Contacts.
2. Search for the contact you want to edit.
3. Touch the Details button to the right of the contact to display detail information.
4. Touch Edit.
5. Take one of the following actions:
• Touch Primary to change the primary number. See Changing the Primary
Contact Number on page 42 for more information.
• Touch the Name or number you want to edit.
• Touch a blank line to add a number.
• Touch Back to return to the Contacts list.
6. Use the onscreen keyboard to make changes to the contact information. See Using
the On-screen Keyboard on page 14 for more information.
7. Touch Done.
8. To change other contact information, repeat Steps 5 through 7.
9. When you finish changing contact information, touch Save.
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Contacts
Changing the Primary Contact Number
The primary contact number is the first number you enter when adding a contact and is the
number that is automatically dialed when you call a contact from the Contacts list.
1. Press Contacts.
2. Search for the contact whose primary number you want to change.
3. Touch the Details button for the contact to display detail information.
4. Touch Edit.
5. Touch Primary.
6. Touch the number you want to become the new primary number.
7. Touch Save.
Deleting a contact
1. Press Contacts.
2. Touch the Details button on the contact you want to delete.
3. Touch Delete.
4. Touch Delete again to confirm or Cancel to cancel the deletion and return to the
Contact list.
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Chapter 9: Using USB Flash Drives with
your phone
If you have a USB (Universal Serial Bus) flash drive (also called a thumb drive or memory
stick), you can log into your phone from anywhere in the world, add contacts to your Contacts
list from an E-mail or other PC software program, and display pictures from the device on your
phone as a screensaver. You can also copy your contact list from your phone to a USB flash
drive, replace the contents of your phone's current contact list with those on the USB flash
drive, or temporarily use the flash drive's contacts instead of your phone's contact list.
Avaya offers a PC application called Avaya one-X™ Deskphone USB Companion to help set
up your USB device/phone options. Your administrator has certain setup responsibilities and
can then help you determine which options are available to you and how to use the tool to set
them up.
After setup, inserting the flash drive into the telephone's USB jack produces either a list of USB
actions/options or a display message notifying you that you cannot proceed because your
device is not supported or the device exceeds the telephone's available power. Whether power
is provided to the phone's USB interface depends on how the phone is powered and
administration settings. Only FAT or FAT32 file systems are currently supported; USB drives
with NTFS file systems are not supported. Multiple LUNS are not supported.
Note:
If your administrator has made a special application available that allows you to log in to
your phone via a USB device, and you log in that way, the only Contacts you can see are
those on the USB device itself. Also, when you use the USB login, the Log Out menu option is
not available to you; the only way you can log your phone out is by removing the USB device.
Adding contacts from an external file to your contacts list
Use a USB flash drive to add contacts from an external file to your contacts list. Keep in mind
that your contacts list cannot have more than 250 incoming entries. Contact files merged or
written to the phone's contacts list must be in a specific format. One way to ensure that the
file is in the proper format is to export your telephone's Contacts list to your USB device, which
automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that
uses macros to convert your Outlook contacts into the Contacts format the telephone uses.
For information on this tool, search for "Avaya one-X USB Companion" on the Avaya support
site at http://www.avaya.com/support.
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Using USB Flash Drives with your phone
Note:
If your administrator has made a special application available that allows you to log in to
your phone via a USB device, and you log in that way, the only Contacts you can see are
those on the USB device itself. Also, when you use the USB login, the Log Out menu option is
not available to you; the only way you can log your phone out is by removing the USB device.
1. Plug the USB device into the jack near the top left edge of your phone.
2. Touch Select to select Merge file and phone contacts.
The Merge option is shown only when both the USB file and the phone have
contacts.
3. The merge occurs automatically. When complete, review the statistics displayed,
which show the number of entries, duplicates, and any errors.
4. Touch Save to write the merged Contacts list back to the USB device and return to
the list of contacts/USB actions or touch Exit to return to the list of contacts/USB
actions without writing the merged file to the USB device.
Note:
Attempts to merge more than the 250 entries allowed produces a List Full screen
which lets you either save the partial list (the first 250 entries) or cancel the merge
without writing the external file's contents to the telephone.
Replacing your contacts list with an external file
Use a USB flash drive to replace your entire contacts list with the contacts from an external
file. Incoming contacts must have a name and at least one and no more than three telephone
numbers with associated types. If not provided, the type of number will default to the general
type. Your system administrator can provide detailed format information about external data
source files.
1. Plug the USB flash drive into the jack near the top left edge of your phone.
2. Scroll down to and touch Replace phone contacts with file.
3. Review the statistics displayed, which show the number of valid and invalid entries,
and if applicable, how many entries exceed the 250 contact phone maximum.
4. Touch Save to overwrite and replace your contacts list with the file on your USB
device or Cancel to cancel the replacement and retain your current contact list.
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Copying your contacts list to a USB flash drive
Copying your contacts list to a USB flash drive
You can copy your entire contact list from your phone to a USB flash drive for safekeeping or to
use in an external software program. If the USB flash drive already contains a contact file, you
must first confirm that you want to replace that file.
1. Plug the USB flash drive into the jack near the top left edge of your phone.
2. Scroll down to and touch Write file with phone contacts.
3. If your USB device currently has a contacts file on it, touch Save to confirm that you
want to overwrite that file with the telephone's contact list.
Temporarily using a USB contacts list
You can temporarily use a contacts file on a USB flash drive rather than your phone's contact list
as long the USB flash drive remains attached to the phone. For example, copy your contacts
list to your USB flash drive and take the device with you while traveling. If you have access
to a guest phone with the latest telephone software at another site, you can attach the USB
flash drive and use your contacts list.
1. Plug the USB flash drive with the contacts file you want to use into the jack near the
top left edge of your phone.
2. Scroll down to and touch Use contacts file while present.
3. Touch OK to access the contacts list on your USB flash drive.
Any changes or updates you make to your contacts list while the USB device is
connected affect only the temporary file on the USB device, and not your “regular”
telephone contacts list.
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Using USB Flash Drives with your phone
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Chapter 10: Call Log
You can use the Call Log to view lists of your outgoing, answered, or missed calls. When you
have one or more missed calls, the Call Log button lights and the Missed Calls icon and the
number of missed calls display on the top line. To call a person listed on your Call Log, see
Calling a person from the call log.
Viewing the call log
1. Press Call Log.
You can go to the top of the list by pressing Call Log again.
2. If you want to see a different list, touch the applicable icon at the upper right
representing answered, outgoing, or missed calls.
3. Scroll up or down to view the entries on the list.
Viewing call log details
1. Press Call Log.
2. If you want to see a different list, touch the icon at the upper right representing the list
you want to view.
3. If you don't see the call whose details you want to review, use the scroll bar to find
it.
4. Touch the right arrow on the call for which you want to see detail information.
5. Touch Back to return to the list view, or touch Delete to remove this call from the
log, or touch +Contact to add this person and phone number to your Contacts list.
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Call Log
Adding an entry from the call log to your Contacts list
1. Press Call Log.
2. Touch the Details button of the number you want to add to your Contacts list.
3. Touch +Contact.
4. Edit the name and telephone number, if necessary.
5.
Removing an entry from the call log
1. Press Call Log.
2. If you don't see the entry you want to delete, use the scroll bar to find it.
3. Touch the Details button for the entry you want to delete to see detail information
about the call.
4. Touch Delete.
5. Touch Delete again to confirm, or touch Cancel if you do not want to delete this
entry.
Clearing all entries from the call log
Clearing all entries from a call log might or might not delete all of the entries in every log. For
example, if you are viewing the Outgoing Calls list, only outgoing calls are deleted from the
call log. However, if you are viewing the All Calls list, touching Clear All deletes all calls from
the call log.
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Turning off call logging
1. Press Call Log.
2. If you do not want to delete all calls, touch the icon at the upper right representing
the list you want to clear.
3. Touch Clear All to delete all of the entries in the list you are viewing.
Turning off call logging
You can turn call logging on or off. If you have bridged call appearances on your phone, you
can choose whether or not to include calls to your bridged lines in your call log.
1. Press Home.
2. Touch Settings.
3. Touch Application Settings.
4. Touch Call Log to change the setting to or from On or Off.
To turn logging of bridged lines from Yes to No, touch Log Bridged Calls.
5. Touch Save to save the new setting or Back to return to the Application Settings
menu.
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Call Log
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Chapter 11: Getting Your Messages
Press the Message button to connect directly to your voicemail system.
The lighted Message button and a red light on the upper right-hand corner of your
telephone indicate when you have messages waiting. Your messages are an
administered function. Contact your system administrator with any questions.
Logging into your voicemail
1. To log in to your voicemail, press the Message button.
2. Follow the voice prompts from your voicemail system.
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Getting Your Messages
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Chapter 12: About Logging In to and Out of
Your Telephone
Logging in and out maintains your preferences, call information, and options if you share a
telephone with other users. Log out to prevent unauthorized use of your telephone during an
absence.
Note:
Call log information is lost after you log out your extension.
Note:
When you use the USB Login, the only Contacts you will be able to see are the Contacts
on the USB device. See Using USB Flash Drives with your phone on page 43 for more
information.
Logging in to your telephone extension
Log in from the initial screen when it prompts you for your extension.
1. Enter your extension.
2. Enter your password.
3. Press Enter .
Logging out of your telephone extension
1. Press Home .
2. Touch Log Out.
3. Touch Log Out to confirm.
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About Logging In to and Out of Your Telephone
Logging in as a guest user
Log in to another 9670 phone as a guest to retain the features and functionality of your own
phone. For example, if you are temporarily using a visitor's office telephone but want to have
your Contacts list available. The telephone must be on-hook to select this feature.
1. Press Avaya Menu.
2. Select Guest Login.
3. Touch Enter.
4. Enter your password.
5. Press Enter.
6. Touch the left or right arrow to select the expected amount of time you will use this
phone. You can log out as a guest at any time despite the duration you select.
7. Press Enter.
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Chapter 13: Avaya Home Screen
Applications
Avaya provides three useful applications with your phone. The Stocks application allows you
to track up to six stocks via an internet service, and obtain updates anywhere from 5 to 120
minutes, depending on the time your administrator has specified. The Weather application
provides forecast information via an internet service for a location you specify. The Calculator
application lets you perform calculations using the touch screen.
Note:
If you press the Home button and don't see Stocks or Weather, your administrator has not
made these applications available to you.
Related topics:
Adding stock symbols on page 55
Viewing stock details on page 56
Using the Weather application on page 56
Using the Calculator on page 57
Adding stock symbols
You can set up as many as six stocks to track. Once you set up the symbols for your selected
stocks, the Stocks application will display the associated current price, the current day's
change in price, and whether the current stock price is up or down whenever you access the
Stocks application. You can also see detailed information about a selected stock, which
includes the full company name, the last trade value, net change for the day, the day's low and
high, and the number of shares traded that day; see Viewing stock details for more information.
Stock information is usually updated every 30 minutes, but your administrator can set updates
to occur every 5 to every 120 minutes. You can also use the Stock display screen's Refresh
softkey to get an update at any time.
Note:
If you press the Home button and don't see a Stocks option, your administrator has not
made this application available to you.
1. Press Home.
2. Touch Stocks.
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Avaya Home Screen Applications
3. Take one of the following actions:
• If this is not the first time you are accessing the Stocks application, proceed
to Step 4.
• If this is the first time you are accessing the Stocks application, touch Add,
enter a Stock Symbol and save it using the check mark on the onscreen keyboard. Your entry can be up to 20 characters in length, and can
contain any of the following characters: uppercase letters A-Z, numbers 0–
9, ^ (caret), — (dash), _ (underscore), or . (dot). For information about using
the keyboard, see Using the On-screen Keyboard on page 14.
4. When the Stock screen displays, you can:
• Touch Add to add another stock symbol, use the on-screen keyboard to
enter the information and save it using the check mark, or
• Touch the Details button next to a stock to view details about or delete that
stock, or
• Touch Refresh to update the information for all your stocks, or
• Touch Back to return to the Home screen.
Viewing stock details
1. Press Home.
2. Touch Stocks.
3. Touch the Details button for the stock entry you want to look at.
4. Take one of the following actions:
• Touch Refresh to update the stock price and related data.
• Touch Delete to remove this stock entry.
• Touch Back to return to the Home screen.
Using the Weather application
To activate the Weather application, you must input the city or postal code for which you want
weather reports and indicate whether you want Fahrenheit or Centigrade temperatures
displayed. Once you set up the location and measurement, the Weather application will display
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Using the Calculator
the associated current temperature, wind speed and humidity (if the temperature is 50 degrees
Fahrenheit or 10 degrees Centigrade or more) or wind chill (if the temperature is less than 50
degrees Fahrenheit or 10 degrees Centigrade. Icons indicate current weather conditions and
sunset/sundown times; see About Icons on page 9 for descriptions. Forecasts are shown for
the current day and the next day, as is the last time weather information was updated. Weather
information is updated according to the update schedule of the internet service providing the
information, whenever you touch the Refresh softkey, or change the location.
Note:
If you press the Home button and don't see a Weather option, your administrator has not
made this application available to you.
1. Press Home.
2. Touch Weather.
3. Take one of the following actions:
• If this is not the first time you are accessing the Weather application,
proceed to Step 4.
• If this is the first time you are accessing the Weather application, enter a
location or postal code of up to 60 characters in length. A unit selection
default of Metric displays; touch it to change (toggle) the setting to English.
Save the entry using the check mark on the on-screen keyboard. For
information about using the keyboard, see Using the On-screen Keyboard
on page 14.
Note:
If you enter just a few characters for a location, a screen displays a list
of up to ten potential matches. Touch a location on the list to select it as
your location or touch Back to return to the location entry screen without
making a selection.
4. When the Weather information for the location you entered displays, you can:
• Touch Location to change the city or postal code, use the on-screen
keyboard to enter the information, and save it using the check mark, or
• Touch Refresh to view updated weather information, or
• Touch Back to return to the Home screen.
Using the Calculator
The Calculator application works like most PC calculators. A special calculator keyboard lets
you enter up to nine digits plus a decimal point and a minus sign. An overflow message displays
and an error beep sounds when more than nine digits are entered. Math equations consider
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Avaya Home Screen Applications
two values — x and y. The first value you enter is “x” and the next value is considered as “y”
unless the next value is an equal sign; any value entered following an equal sign is taken to
be a new “x” value and so on. Results display following the entry of operations like +, —, x,
or a division symbol. For information about using the keyboard see Using the On-screen
Keyboard on page 14.
Note:
If you press the Home button and don't see a Calculator option, your administrator has not
made this application available to you.
1. Press Home.
2. Touch Calculator.
3. Use the onscreen calculator keyboard to enter your equation.
4. Touch Exit to return to the Home screen.
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Chapter 14: Setting up a Bluetooth® headset
Your 9670 IP Telephone contains a built-in adapter that supports connection of an Avaya
branded Bluetooth headset or a non-Avaya headset that complies with the Bluetooth Headset
Profile. Bluetooth® wireless technology simplifies your work environment and expands the
range of your 9670 IP Telephone. You now have a wireless headset that allows you to move
around while engaged in a call.
Before you can use your wireless headset, it must be “paired” with your phone, so that your
phone recognizes your headset when in use. Your headset package may include instructions
for pairing the headset with the telephone, but this guide provides phone-specific pairing
information. If you have problems with your headset or with your telephone while your wireless
headset is operating, contact your telephone administrator for assistance.
Related topics:
Setting up a Bluetooth® headset on page 59
Pairing a Bluetooth® headset with your phone on page 60
Operating a Bluetooth® headset on page 61
Setting up a Bluetooth® headset
Your 9670 IP Telephone contains a built-in adapter that supports connection of an Avaya
branded Bluetooth headset or a non-Avaya headset that complies with the Bluetooth Headset
Profile. Bluetooth® wireless technology simplifies your work environment and expands the
range of your 9670 IP Telephone. You now have a wireless headset that allows you to move
around while engaged in a call.
Before you can use your wireless headset, it must be “paired” with your phone, so that your
phone recognizes your headset when in use. Your headset package may include instructions
for pairing the headset with the telephone, but this guide provides phone-specific pairing
information. If you have problems with your headset or with your telephone while your wireless
headset is operating, contact your telephone administrator for assistance.
Related topics:
Setting up a Bluetooth® headset on page 59
Pairing a Bluetooth® headset with your phone on page 60
Operating a Bluetooth® headset on page 61
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Setting up a Bluetooth® headset
Pairing a Bluetooth® headset with your phone
Before you can use your wireless headset it must be paired with your phone so that they
recognize each other. If you get a new headset, you must repeat the pairing process. The 9670
supports only one wireless headset at a time.
Note:
Be sure the headset is connected to the Bluetooth adapter on the underside of the phone
before you begin. Also, if your Bluetooth headset is not an Avaya brand, read the
manufacturer's pairing instructions before proceeding.
1. Press Home.
2. Touch Settings.
3. Touch Bluetooth Setup.
4. Take one of the following actions:
• If this is not the first time you are pairing a headset, proceed to Step 5.
• If this is the first time you are pairing a headset, touch Add. If the correct
device type is not highlighted, touch the other device type to select it, then
touch Next. Follow the instructions on the screen and touch Start to begin
the pairing process. Proceed to Step 6.
Note:
When pairing starts, a confirmation tone sounds. The Call Control LED
and Bluetooth® icon flash to indicate pairing is in progress, and continue
flashing until pairing finishes.
5. If this is not the first time you are pairing a headset, you can reactivate it or pair
another supported Bluetooth headset; the current device the phone recognizes is
listed first with a check mark on a list of available devices. Touch the appropriate
device (headset) to select it from the list, then touch Activate. Alternately, you can
touch Add to add another device to the list and pair it with the phone as described in
the previous step.
6. Every headset has a stored Passkey, but if yours is not processed, you may be
asked to enter one using the dialpad. Avaya products use 0000 as the Passkey; for
non-Avaya headsets, consult your manufacturer's documentation. Passkey entry
can be up to 16 digits, but most devices use four digits. When complete, touch
Enter.
7. When the confirmation tone sounds, press Finish. When pairing completes, the top
line of the telephone display shows a Bluetooth® logo icon to indicate the wireless
headset is active.
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Operating a Bluetooth® headset
Operating a Bluetooth® headset
The operation information provided here is generic and may not apply to all wireless headsets,
particularly those that are not Avaya branded. You should consult the information your headset
manufacturer provides for specific information.
Note:
Be sure your Bluetooth headset's battery is charged according to manufacturer instructions.
Basic headset operation is as follows:
• Press and hold the Power button for at least three seconds to turn the headset
on or off.
- The Bluetooth icon on the headset flashes blue when the headset is
on.
- If the battery is low, the Bluetooth icon flashes red. Recharge the
battery per the manufacturer's instructions
• To answer or end a call, press the Call Control button for less than one
second.
• To place a call, press and hold the Call Control button for two seconds until
you hear a second tone, then dial.
• If you are using the telephone handset, transfer the call to your headset by
briefly pressing the Call Control button. To transfer a call from your headset
back to the handset, press and hold the Call Control button until you hear two
tones in succession. The second tone indicates the transfer has been
completed.
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Setting up a Bluetooth® headset
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Index
Applications
Contacts ...............................................................39
Stocks ..................................................................55
Weather ...............................................................56
Web ......................................................................55
ApplicationsCalculator ................................................57
Audio path
on-hook ................................................................18
Avaya Web Applications
about ....................................................................55
Bluetooth
about ....................................................................59
Bluetooth headset
operating ..............................................................61
Bridged Calls
about ....................................................................37
answering .............................................................37
joining ...................................................................37
Browser
about ....................................................................22
icons and softkeys ...............................................22
Button Click Sounds
configuring ...........................................................20
Button Labels
personalizing ........................................................22
Calculator ...................................................................57
Call Log
about ....................................................................47
calling a person ....................................................32
clearing entries .....................................................48
removing an entry ................................................48
turning off .............................................................49
viewing .................................................................47
viewing details ......................................................47
Call Settings
changing voice dialing language ..........................17
changing voice dialing setting ..............................17
Call Timers
configuring ...........................................................18
Call-Related Features
about ....................................................................33
Calling a person
from the call log ....................................................32
from the Contacts list ...........................................31
Calling a Person
from the directory .................................................25
Calling, using voice dialing .........................................30
Cleaning the screen ...................................................14
Clearing a number ......................................................29
Conference Calls
about ....................................................................35
setting up .............................................................35
Contacts ...............................................19, 30, 39–45, 48
using temporary USB files ...................................45
about ....................................................................39
adding a new ........................................................40
adding from the call log ........................................48
copying to USB flash drive ...................................45
deleting ................................................................42
editing ..................................................................41
editing primary number ........................................42
importing/exporting via USB flash drives .............43
merging USB files with .........................................43
name display during calls .....................................19
searching ........................................................30, 39
selecting ...............................................................40
Contacts List
calling a person ....................................................31
Copying contacts list to USB file ................................45
Coverage ....................................................................34
Directory
calling a person ....................................................25
Display
adjusting brightness .............................................19
Emergency call ...........................................................29
Error Tones
turning off .............................................................20
Features
about ....................................................................25
accessing .............................................................25
Flash drives ................................................................43
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Index
Forwarding
a call .....................................................................34
Forwarding Calls
about ....................................................................34
Guest login .................................................................54
Home screen
about ....................................................................15
Icons
Web browser ........................................................22
Icons in telephone display
about ......................................................................9
Incoming calls
directing to multiple telephones ...........................26
Incoming Calls
answering .............................................................27
forwarding ............................................................34
sending to coverage .............................................34
transferring ...........................................................34
Keyboard
using ....................................................................14
On-screen keyboard
about ....................................................................14
Options & Settings ...............................15–18, 20, 21, 49
about ....................................................................15
call logging ...........................................................49
changing language ...............................................21
choosing ring pattern ...........................................20
configuring visual alerts ..................................18, 21
go to phone screen on ringing .............................16
redial settings .......................................................17
Outgoing calls
making a call ........................................................29
Outgoing Calls
making a call on a bridged line ............................37
redialing a number ...............................................29
Pairing ........................................................................60
Phone Settings
about ....................................................................15
Primary Number
changing ..............................................................42
Quick Touch panel
configuring ...........................................................21
Language
changing display ..................................................21
changing voice dialing ..........................................17
legal notices .................................................................2
Logging in as a guest .................................................54
Logging in to your telephone ......................................53
Logging in to your telephone extension ......................53
Logging out of your telephone extension ...................53
Memory sticks ............................................................43
messages
getting ..................................................................51
Muting Calls ................................................................33
Navigation Arrows
page control .....................................................8, 33
64
right ..................................................................8, 33
up & down ........................................................8, 33
Redial .........................................................................29
Redial Options
setting ..................................................................17
Replacing contacts list with an external file ................44
Ring Pattern
choosing ...............................................................20
Screen
cleaning ................................................................14
Scrolling and Navigation
about ......................................................................8
SENDALL ...................................................................34
Stocks
adding symbols ....................................................55
selecting ...............................................................56
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Index
viewing details ......................................................56
Telephone display icons
about ......................................................................9
Telephone Stand
about ....................................................................14
Thumb drives ..............................................................43
Transfer ......................................................................34
USB files ...............................................................43, 45
merging with contacts list .....................................43
USB flash drives
working with .........................................................43
Voice dialing
changing setting ...................................................17
changing the language .........................................17
Voicemail
logging in ..............................................................51
Weather
adding a location ..................................................56
application ............................................................56
updating ...............................................................56
Visual Alerts
configuring ...........................................................18
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Index
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