Avaya J129 J129 IP Deskphone User Manual Using Avaya J129 IP Phones

AVAYA J129 IP Deskphone Using Avaya J129 IP Phones

Users Manual

Using Avaya J129 IP PhonesRelease 1.0Issue 1October 2016Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
© 2016, Avaya, Inc.1All Rights Reserved.2Note3Using a cell, mobile, or GSM phone, or a two-way radio in close4proximity to an Avaya IP telephone might cause interference.5Documentation disclaimer6“Documentation” means information published in varying mediums7which may include product information, operating instructions and8performance specifications that are generally made available to users9of products. Documentation does not include marketing materials.10Avaya shall not be responsible for any modifications, additions, or11deletions to the original published version of Documentation unless12such modifications, additions, or deletions were performed by or on13the express behalf of Avaya. End User agrees to indemnify and hold14harmless Avaya, Avaya's agents, servants and employees against all15claims, lawsuits, demands and judgments arising out of, or in16connection with, subsequent modifications, additions or deletions to17this documentation, to the extent made by End User.18Link disclaimer19Avaya is not responsible for the contents or reliability of any linked20websites referenced within this site or Documentation provided by21Avaya. Avaya is not responsible for the accuracy of any information,22statement or content provided on these sites and does not23necessarily endorse the products, services, or information described24or offered within them. Avaya does not guarantee that these links will25work all the time and has no control over the availability of the linked26pages.27Warranty28Avaya provides a limited warranty on Avaya hardware and software.29Refer to your sales agreement to establish the terms of the limited30warranty. In addition, Avaya’s standard warranty language, as well as31information regarding support for this product while under warranty is32available to Avaya customers and other parties through the Avaya33Support website: https://support.avaya.com/helpcenter/34getGenericDetails?detailId=C20091120112456651010 under the link35“Warranty & Product Lifecycle” or such successor site as designated36by Avaya. Please note that if You acquired the product(s) from an37authorized Avaya Channel Partner outside of the United States and38Canada, the warranty is provided to You by said Avaya Channel39Partner and not by Avaya.40“Hosted Service” means an Avaya hosted service subscription that41You acquire from either Avaya or an authorized Avaya Channel42Partner (as applicable) and which is described further in Hosted SAS43or other service description documentation regarding the applicable44hosted service. If You purchase a Hosted Service subscription, the45foregoing limited warranty may not apply but You may be entitled to46support services in connection with the Hosted Service as described47further in your service description documents for the applicable48Hosted Service. Contact Avaya or Avaya Channel Partner (as49applicable) for more information.50Hosted Service51THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO56UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR57SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE58APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR68IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71SERVICE.72Licenses73THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA74WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya76Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN85AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87AND ANYONE ELSE USING OR SELLING THE SOFTWARE88WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91YOU ARE INSTALLING, DOWNLOADING OR USING THE92SOFTWARE (HEREINAFTER REFERRED TO93INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94THESE TERMS AND CONDITIONS AND CREATE A BINDING95CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96APPLICABLE AVAYA AFFILIATE (“AVAYA”).97Avaya grants You a license within the scope of the license types98described below, with the exception of Heritage Nortel Software, for99which the scope of the license is detailed below. Where the order100documentation does not expressly identify a license type, the101applicable license will be a Designated System License. The102applicable number of licenses and units of capacity for which the103license is granted will be one (1), unless a different number of104licenses or units of capacity is specified in the documentation or other105materials available to You. “Software” means computer programs in106object code, provided by Avaya or an Avaya Channel Partner,107whether as stand-alone products, pre-installed on hardware products,108and any upgrades, updates, patches, bug fixes, or modified versions109thereto. “Designated Processor” means a single stand-alone110computing device. “Server” means a Designated Processor that111hosts a software application to be accessed by multiple users.112“Instance” means a single copy of the Software executing at a113particular time: (i) on one physical machine; or (ii) on one deployed114software virtual machine (“VM”) or similar deployment.115License types116Designated System(s) License (DS). End User may install and use117each copy or an Instance of the Software only on a number of118Designated Processors up to the number indicated in the order.119Avaya may require the Designated Processor(s) to be identified in120the order by type, serial number, feature key, Instance, location or121other specific designation, or to be provided by End User to Avaya122through electronic means established by Avaya specifically for this123purpose.124Shrinkwrap License (SR). You may install and use the Software in125accordance with the terms and conditions of the applicable license126agreements, such as “shrinkwrap” or “clickthrough” license127accompanying or applicable to the Software (“Shrinkwrap License”).128Heritage Nortel Software129“Heritage Nortel Software” means the software that was acquired by130Avaya as part of its purchase of the Nortel Enterprise Solutions131Business in December 2009. The Heritage Nortel Software is the132software contained within the list of Heritage Nortel Products located133at https://support.avaya.com/LicenseInfo under the link “Heritage134Nortel Products” or such successor site as designated by Avaya. For135Heritage Nortel Software, Avaya grants Customer a license to use136Heritage Nortel Software provided hereunder solely to the extent of137the authorized activation or authorized usage level, solely for the138purpose specified in the Documentation, and solely as embedded in,139for execution on, or for communication with Avaya equipment.140Charges for Heritage Nortel Software may be based on extent of141activation or use authorized as specified in an order or invoice.142Copyright143Except where expressly stated otherwise, no use should be made of144materials on this site, the Documentation, Software, Hosted Service,145or hardware provided by Avaya. All content on this site, the146
documentation, Hosted Service, and the product provided by Avaya1including the selection, arrangement and design of the content is2owned either by Avaya or its licensors and is protected by copyright3and other intellectual property laws including the sui generis rights4relating to the protection of databases. You may not modify, copy,5reproduce, republish, upload, post, transmit or distribute in any way6any content, in whole or in part, including any code and software7unless expressly authorized by Avaya. Unauthorized reproduction,8transmission, dissemination, storage, and or use without the express9written consent of Avaya can be a criminal, as well as a civil offense10under the applicable law.11Virtualization12The following applies if the product is deployed on a virtual machine.13Each product has its own ordering code and license types. Note that14each Instance of a product must be separately licensed and ordered.15For example, if the end user customer or Avaya Channel Partner16would like to install two Instances of the same type of products, then17two products of that type must be ordered.18Third Party Components19“Third Party Components” mean certain software programs or20portions thereof included in the Software or Hosted Service may21contain software (including open source software) distributed under22third party agreements (“Third Party Components”), which contain23terms regarding the rights to use certain portions of the Software24(“Third Party Terms”). As required, information regarding distributed25Linux OS source code (for those products that have distributed Linux26OS source code) and identifying the copyright holders of the Third27Party Components and the Third Party Terms that apply is available28in the products, Documentation or on Avaya’s website at: https://29support.avaya.com/Copyright or such successor site as designated30by Avaya. The open source software license terms provided as Third31Party Terms are consistent with the license rights granted in these32Software License Terms, and may contain additional rights benefiting33You, such as modification and distribution of the open source34software. The Third Party Terms shall take precedence over these35Software License Terms, solely with respect to the applicable Third36Party Components to the extent that these Software License Terms37impose greater restrictions on You than the applicable Third Party38Terms.39The following applies only if the H.264 (AVC) codec is distributed with40the product. THIS PRODUCT IS LICENSED UNDER THE AVC41PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A42CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE43REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH44THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC45VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A46PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO47PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS48GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.49ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG50LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.51Service Provider52THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S53HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT54OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS55SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE56PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY57FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL58PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE59AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED60PRODUCTS USE OR EMBED CERTAIN THIRD PARTY61SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT62SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS63REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE64LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S65EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY66SUPPLIER.67WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL68PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED69THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE70AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES71THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY72AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72973CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 74WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS75LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR76THE PERSONAL USE OF A CONSUMER OR OTHER USES IN77WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)78ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD79(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS80ENCODED BY A CONSUMER ENGAGED IN A PERSONAL81ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER82LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED83OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL84INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS85MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://86WWW.MPEGLA.COM.87Compliance with Laws88You acknowledge and agree that it is Your responsibility for89complying with any applicable laws and regulations, including, but not90limited to laws and regulations related to call recording, data privacy,91intellectual property, trade secret, fraud, and music performance92rights, in the country or territory where the Avaya product is used.93Preventing Toll Fraud94“Toll Fraud” is the unauthorized use of your telecommunications95system by an unauthorized party (for example, a person who is not a96corporate employee, agent, subcontractor, or is not working on your97company's behalf). Be aware that there can be a risk of Toll Fraud98associated with your system and that, if Toll Fraud occurs, it can99result in substantial additional charges for your telecommunications100services.101Avaya Toll Fraud intervention102If You suspect that You are being victimized by Toll Fraud and You103need technical assistance or support, call Technical Service Center104Toll Fraud Intervention Hotline at +1-800-643-2353 for the United105States and Canada. For additional support telephone numbers, see106the Avaya Support website: https://support.avaya.com or such107successor site as designated by Avaya.108Security Vulnerabilities109Information about Avaya’s security support policies can be found in110the Security Policies and Support section of https://111support.avaya.com/security.112Suspected Avaya product security vulnerabilities are handled per the113Avaya Product Security Support Flow (https://114support.avaya.com/css/P8/documents/100161515).115Downloading Documentation116For the most current versions of Documentation, see the Avaya117Support website: https://support.avaya.com, or such successor site118as designated by Avaya.119Contact Avaya Support120See the Avaya Support website: https://support.avaya.com for121product or Hosted Service notices and articles, or to report a problem122with your Avaya product or Hosted Service. For a list of support123telephone numbers and contact addresses, go to the Avaya Support124website: https://support.avaya.com (or such successor site as125designated by Avaya), scroll to the bottom of the page, and select126Contact Avaya Support.127Regulatory Statements128Australia Statements129Handset Magnets Statement: 130Danger:The handset receiver contains magnetic devices that can131attract small metallic objects. Care should be taken to avoid132personal injury.133Industry Canada (IC) Statements134RSS Standards Statement135This device complies with Industry Canada licence-exempt RSS136standard(s). Operation is subject to the following two conditions:1371. This device may not cause interference, and75
2. This device must accept any interference, including1interference that may cause undesired operation of the2device.3Le présent appareil est conforme aux CNR d'Industrie Canada4applicables aux appareils radio exempts de licence. L'exploitation est5autorisée aux deux conditions suivantes:61. L'appareil ne doit pas produire de brouillage, et72. L'utilisateur de l'appareil doit accepter tout brouillage8radioélectrique subi, même si le brouillage est susceptible9d'en compromettre le fonctionnement.10Radio Transmitter Statement11Under Industry Canada regulations, this radio transmitter may only12operate using an antenna of a type and maximum (or lesser) gain13approved for the transmitter by Industry Canada. To reduce potential14radio interference to other users, the antenna type and its gain15should be so chosen that the equivalent isotropically radiated power16(EIRP) is not more than that necessary for successful17communication.18Conformément à la réglementation d'Industrie Canada, le présent19émetteur radio peut fonctionner avec une antenne d'un type et d'un20gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie21Canada. Dans le but de réduire les risques de brouillage22radioélectrique à l'intention des autres utilisateurs, il faut choisir le23type d'antenne et son gain de sorte que la puissance isotrope24rayonnée équivalente ne dépasse pas l'intensité nécessaire à25l'établissement d'une communication satisfaisante.26This Class B digital apparatus complies with Canadian ICES-003.27Cet appareil numérique de la classe B est conforme à la norme28NMB-003 du Canada.29Radiation Exposure Statement30This equipment complies with FCC & IC RSS102 radiation exposure31limits set forth for an uncontrolled environment. This equipment32should be installed and operated with minimum distance 20cm33between the radiator & your body. This transmitter must not be co-34located or operating in conjunction with any other antenna or35transmitter.36Cet équipement est conforme aux limites d'exposition aux37rayonnements ISEDétablies pour un environnement non contrôlé.38Cet équipement doit être installé et utilisé avec un minimum de 2039cm de distance entre la source de rayonnement et votre corps.40Japan Statements41Class B Statement42This is a Class B product based on the standard of the VCCI Council.43If this is used near a radio or television receiver in a domestic44environment, it may cause radio interference. Install and use the45equipment according to the instruction manual.4647Denan Power Cord Statement48Danger:Please be careful of the following while installing the49equipment:50• Please only use the connecting cables, power cord, and51AC adapters shipped with the equipment or specified by52Avaya to be used with the equipment. If you use any53other equipment, it may cause failures, malfunctioning,54or fire.55• Power cords shipped with this equipment must not be56used with any other equipment. In case the above57guidelines are not followed, it may lead to death or58severe injury.5960本製品を安全にご使用頂くため、以下のことにご注意ください。61•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず62製品に同梱されております添付品または指定品をご使用くだ63さい。添付品指定品以外の部品をご使用になると故障や動作64不良、火災の原因となることがあります。65•同梱されております付属の電源コードを他の機器には使用し66ないでください。上記注意事項を守らないと、死亡や大怪我67など人身事故の原因となることがあります。68México Statement69The operation of this equipment is subject to the following two70conditions:711. It is possible that this equipment or device may not cause72harmful interference, and732. This equipment or device must accept any interference,74including interference that may cause undesired operation.75La operación de este equipo está sujeta a las siguientes dos76condiciones:771. Es posible que este equipo o dispositivo no cause78interferencia perjudicial y792. Este equipo o dispositivo debe aceptar cualquier80interferencia, incluyendo la que pueda causar su operación81no deseada.82Power over Ethernet (PoE) Statement83This equipment must be connected to PoE networks without routing84to the outside plant.85U.S. Federal Communications Commission (FCC) Statements86Compliance Statement87The changes or modifications not expressly approved by the party88responsible for compliance could void the user’s authority to operate89the equipment.90To comply with the FCC RF exposure compliance requirements, this91device and its antenna must not be co-located or operating to92conjunction with any other antenna or transmitter.93This device complies with part 15 of the FCC Rules. Operation is94subject to the following two conditions:951. This device may not cause harmful interference, and962. This device must accept any interference received,97including interferences that may cause undesired98operation.99When using IEEE 802.11a wireless LAN, this product is restricted to100indoor use, due to its operation in the 5.15 to 5.25GHz frequency101range. The FCC requires this product to be used indoors for the102frequency range of 5.15 to 5.25GHz to reduce the potential for103harmful interference to co channel mobile satellite systems. High-104power radar is allocated as the primary user of the 5.25 to 5.35GHz105and 5.65 to 5.85GHz bands. These radar stations can cause106interference with and/or damage to this device.107Class B Part 15 Statement108For product available in the USA/Canada market, only channel 1~11109can be operated. Selection of other channels is not possible.110This equipment has been tested and found to comply with the limits111for a Class B digital device, pursuant to Part 15 of the FCC Rules.112These limits are designated to provide reasonable protection against113harmful interferences in a residential installation. This equipment114generates, uses and can radiate radio frequency energy and, if not115installed and used in accordance with the instructions, may cause116harmful interference to radio communications. However, there is no117guarantee that interference will not occur in a particular installation. If118this equipment does cause harmful interferences to radio or119television reception, which can be determined by turning the60
equipment off and on, the user is encouraged to try to correct the1interference by one or more of the following measures:2• Reorient or relocate the receiving antenna.3• Increase the separation between the equipment and receiver.4• Connect the equipment into an outlet on a circuit different from5that to which the receiver is connected.6• Consult the dealer or an experienced radio/TV technician for7help.8Radiation Exposure Statement9This equipment complies with FCC radiation exposure limits set forth10for an uncontrolled environment . This equipment should be installed11and operated with minimum distance of 8 in or 20 cm between the12radiator and your body. This transmitter must not be co-located or13operating in conjunction with any other antenna or transmitter.14EU Countries15This device complies with the essential requirements and other16relevant provisions of Directive 1999/5/EC. A copy of the Declaration17may be obtained from http://support.avaya.com or Avaya Inc., 21118Mt. Airy Road, Basking Ridge, NJ 07920 USA.19General Safety Warning20• Use only the Avaya approved Limited Power Source power21supplies specified for this product.22• Ensure that you:23- Do not operate the device near water.24- Do not use the device during a lightning storm.25- Do not report a gas leak while in the vicinity of the leak.26- Limit the power to the device over telecommunications27wiring to 36-57 volt DC or ≤ 1.3 ampere DC.28Trademarks29The trademarks, logos and service marks (“Marks”) displayed in this30site, the Documentation, Hosted Service(s), and product(s) provided31by Avaya are the registered or unregistered Marks of Avaya, its32affiliates, its licensors, its suppliers, or other third parties. Users are33not permitted to use such Marks without prior written consent from34Avaya or such third party which may own the Mark. Nothing35contained in this site, the Documentation, Hosted Service(s) and36product(s) should be construed as granting, by implication, estoppel,37or otherwise, any license or right in and to the Marks without the38express written permission of Avaya or the applicable third party.39Avaya is a registered trademark of Avaya Inc.40All non-Avaya trademarks are the property of their respective owners.41Linux® is the registered trademark of Linus Torvalds in the U.S. and42other countries.43
ContentsChapter 1: Introduction............................................................................................................  8Purpose.................................................................................................................................. 8Intended audience................................................................................................................... 8Chapter 2: Avaya J129 IP Phones overview........................................................................... 9Physical layout...................................................................................................................... 10Connection jacks................................................................................................................... 12Icons on the deskphone......................................................................................................... 13Supported features................................................................................................................ 14Chapter 3: Getting started...................................................................................................... 16Logging in to your deskphone................................................................................................. 16Logging out your deskphone..................................................................................................  16Locking and unlocking the deskphone..................................................................................... 16Chapter 4: Handling outgoing calls......................................................................................  18Making a call......................................................................................................................... 18Redialing a number...............................................................................................................  18Toggling between active calls................................................................................................. 19Calling a person form the contacts list..................................................................................... 19Making a call from call history................................................................................................. 19Making an emergency call...................................................................................................... 20Making an international call.................................................................................................... 20Chapter 5: Answering a call................................................................................................... 21Ignoring an incoming call.......................................................................................................  21Switching to another deskphone during an active call............................................................... 22Making an attended transfer................................................................................................... 22Making an unattended transfer...............................................................................................  23Transferring a call on hold...................................................................................................... 23Chapter 6: Using call forwarding........................................................................................... 25Activating and deactivating Call Forward.................................................................................  25Activating call forwarding when you do not answer the call.......................................................  25Chapter 7: Managing conference calls.................................................................................  27Adding a person to an active call............................................................................................  27Adding a person on hold to a conference call........................................................................... 27Putting a conference call on hold............................................................................................  28Chapter 8: Using call related features..................................................................................  29Muting and unmuting a call..................................................................................................... 29Activating Mute Alert.............................................................................................................. 29Visual alerting.......................................................................................................................  30Placing a call on hold and resuming the call............................................................................  30Activating transfer to voice mail..............................................................................................  30October 2016 Using Avaya J129 IP Phones 6Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Parking and unparking a call..................................................................................................  31Activating Do Not Disturb.......................................................................................................  31Setting up automatic call back................................................................................................  32Activating EC500................................................................................................................... 32Tracing a malicious call.......................................................................................................... 33Blocking your extension from displaying during calls................................................................  33Chapter 9: Managing call history..........................................................................................  34Turning call history on and off................................................................................................. 34Viewing call history details.....................................................................................................  34Adding or deleting a call record from the call history menu........................................................ 35Clearing the call history menu................................................................................................  35Chapter 10: Managing contacts............................................................................................. 36Adding a new contact............................................................................................................  36Editing a contact.................................................................................................................... 36Viewing the contact details..................................................................................................... 37Searching for a contact..........................................................................................................  37Deleting a contact.................................................................................................................. 37Chapter 11: Managing your presence................................................................................... 38Enabling Away Timer............................................................................................................. 38Chapter 12: Managing voice mails........................................................................................ 39Retrieving a voice mail........................................................................................................... 39Chapter 13: Customizing Avaya J129 IP Deskphones........................................................  40Setting the Dial mode............................................................................................................  40Assigning Speed Dial............................................................................................................. 40Replacing and clearing a Speed Dial contact.....................................................................  41Setting Visual alerting............................................................................................................  41Displaying Call timers............................................................................................................  41Setting a ring tone for incoming calls....................................................................................... 42Turning Button Clicks on and off.............................................................................................  42Turning Error Tones on and off............................................................................................... 42Turning audio settings on and off............................................................................................ 43Setting Handset Profile..........................................................................................................  43Adjusting the contrast of the display screen.............................................................................  44Setting the display language..................................................................................................  44Setting the Time Format......................................................................................................... 44Setting the Date Format......................................................................................................... 44Setting the time zone............................................................................................................. 45Chapter 14: Related resources.............................................................................................. 46Documentation...................................................................................................................... 46Finding documents on the Avaya Support website.............................................................  47Viewing Avaya Mentor videos................................................................................................. 48Support................................................................................................................................  48ContentsOctober 2016 Using Avaya J129 IP Phones 7Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 1: Introduction1Purpose2This document describes how to use product features and capabilities.3Intended audience4This document is intended for people who want to learn how to use product features and5capabilities.6October 2016 Using Avaya J129 IP Phones 8Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 2: Avaya J129 IP Phones overview1The Avaya J129 IP Phones is a SIP-based phone intended to be used for basic business2communications.3Physical specifications4• Two call appearances5• A 128 x 32 graphical LCD6• Three softkeys7• Dual network ports with integrated Power over Ethernet (PoE)8• Magnetic Hook Switch9Feature specifications10• Call forwarding11• Call transferring12• Call conferencing13• Voice mail14• Deskphone customization15October 2016 Using Avaya J129 IP Phones 9Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Physical layout132467589101112Avaya J129 IP Phones overviewOctober 2016 Using Avaya J129 IP Phones 10Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Callout number Name Icon Description1 Beacon LED N/A The beacon LED flashes a red light tothe upper-right corner of thedeskphone, which indicates that youhave a voice mail, an incoming call oryou are on a call using speakers.2 Phone display N/A The phone displays the callinformation in this area, such as theextension, caller information, andmissed calls.3 Softkeys N/A The softkeys selects the action that isdisplayed in the softkey section of thephone display. The softkeys arecontext sensitive.4 Navigation arrows and OK N/A The OK button performs the action ofselecting the function assigned to theleft most soft key function.The navigation arrows performs theaction of scrolling through varioussections of the phone display.5 Phone Press the Phone button to move to thephone screen.6 Back Press the Back button to return to theprevious menu.7 Speaker Press the Speaker button to use thespeakerphone. To take the call off thespeakerphone, lift the handset.8 Main Menu Press the Main Menu button to accessthe menu options and other phonesettings.9 Hold Press Hold button to place the call onhold.To resume the call, press the Resumesoftkey.10 Volume If you press + or - on the Volumebutton on an active call, the phoneincreases or decreases the volume ofyour handset, or speaker accordingly.When you are not on an active call,pressing these buttons adjusts theringer volume.11 Mute Press the Mute button to mute a call inprogress. To unmute the call, pressthe Mute button again.Physical layoutOctober 2016 Using Avaya J129 IP Phones 11Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Connection jacks1The following image illustrates the connection jacks that are present on the back panel of Avaya2J129 IP Phones models. The image schematically describes which device to connect in which jack.3ReceiverPortComputer PortNetworkPort4Avaya J129 IP Phones overviewOctober 2016 Using Avaya J129 IP Phones 12Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Icons on the deskphone1The following table lists the icons used in the Avaya J129 IP Phones:2Icon DescriptionIncoming callOutgoing callMissed callLine indicator call appearance onLine indicator call appearance offCheckMDA activeNew call setupNo handsetIncoming call recentsOutgoing recents MDARecentsMore than 10 recent missed callsSpeaker silentVoicemailCheckbox offCheckbox onActive conferenceConference on holdContrastEC500FailoverRadio button offTable continues…Icons on the deskphoneOctober 2016 Using Avaya J129 IP Phones 13Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Icon DescriptionRadio button onFeature unavailableCall forwardHandsetHoldPhone lockMuteRinger onRinger offSpeakerDo not disturbSupported features1Avaya J129 IP Phones supports the Avaya Aura® and IP Office environments. The following table2shows the supported features in both the environments.3Features Avaya Aura®IP OfficeEnd to end security indicator Yes NoPrivate call Yes NoAutomatic call back Yes NoEmergency dialing when user notlogged inYes NoAttended transfer Yes YesTransferring a call by selecting acontact or recentsYes NoContacts Yes NoPresence Yes NoQuick log in Yes NoMultiple Device Access (MDA) Yes NoConcurrent log in Yes NoTable continues…Avaya J129 IP Phones overviewOctober 2016 Using Avaya J129 IP Phones 14Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
LED on speaker button No NoVoice mail Yes YesCall Park/Unpark Yes Yes; It is supported using shortcodes.Block Calling party info Yes NoEC500 Yes Yes (The feature is called Mobility)Malicious Call Trace (MCT) Yes NoSupported featuresOctober 2016 Using Avaya J129 IP Phones 15Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 3: Getting started1Logging in to your deskphone2About this task3Perform this task to log in to your deskphone. Log in from the initial screen when it prompts you for4your extension.5Procedure61. Enter your extension.72. Enter the password that your administrator assigned to you.83. Press Enter or OK or #.9Logging out your deskphone10About this task11Use this procedure to log out of your deskphone. If the administrator has enabled the offline call-log12feature on the deskphone, the deskphone downloads the call log database when you log in. The13offline call-log database stores the calls that landed on the deskphone while you were not logged in.14These calls are added to the call history as missed calls. The offline call-log feature is only available15in an Avaya Aura® environment.16Procedure171. Press Main Menu > Log Out.182. Press Log out when the deskphone prompts for confirmation.19Locking and unlocking the deskphone20About this task21Use this procedure to lock your deskphone when it is idle. This prevents the use of deskphone for22making calls when you are away, with the exception of making emergency calls. Locking your phone23does not log you out.24October 2016 Using Avaya J129 IP Phones 16Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Procedure11. Press Main Menu > Lock.2The deskphone displays a padlock symbol and your presence status changes to Away.3Note:You can receive incoming calls after you lock your deskphone.42. To unlock your phone, press Unlock and enter the password you use for deskphone login.5Locking and unlocking the deskphoneOctober 2016 Using Avaya J129 IP Phones 17Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 4: Handling outgoing calls1Making a call2Before you begin3Set the Dial mode to automatic or manual.4Procedure51. Lift the handset or press Speaker.62. Do one of the following:7• If the dial mode is set to Auto, dial the number you want to call.8Note:In IP Office, you can press the Call softkey or wait for a timeout.9• If the dial mode is set to Manual, dial the number you want to call and press the Call10softkey.11Related links12Setting the Dial mode on page 4013Redialing a number14Procedure15From the Phone screen, press Redial or press OK.16The phone redials the last number that you have dialed.17Note:The deskphone clears the last dialed number, if you clear the outgoing call log.18October 2016 Using Avaya J129 IP Phones 18Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Toggling between active calls1Procedure21. During an active call, press Hold.32. Do any one of the following:4• To make a new call, press NewCall and dial the extension of the second person.5• To answer an incoming call, press Answer.63. To toggle between the two active calls, press Swap.7Calling a person form the contacts list8About this task9Use this procedure to call any contact from the contacts list.10This feature is only available in the Avaya Aura® environment.11Procedure121. Do one of the following to search for a contact:13• On the phone screen, press Contacts > Search.14• Press Main Menu > Contacts to use dialpad to search.152. Press Call or OK to initiate a call to the selected contact number.16Making a call from call history17Procedure181. Do one of the following:19• Press Main Menu > Recents.20• Press Recents from the phone screen.212. Use the Up and Down Arrow keys to select the number that you want to call.223. Press Call or OK.23Toggling between active callsOctober 2016 Using Avaya J129 IP Phones 19Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Making an emergency call1About this task2If your administrator configured emergency calling for your deskphone, the Phone screen displays3an Emerg softkey to immediately connect you with a preset emergency services number.4However, if emergency dialing is not configured for your deskphone, Recents softkey replaces5Emerg softkey.6Note:You can make an emergency call when your deskphone is logged out only if your administrator7configured this feature for you. The emergency call feature is available in IP Office only when8you are logged in to your deskphone. Also, in IP Office environment, Emerg softkey is not9available. You must manually dial the emergency number.10Important:During phone failover, when the phone switches between system servers due to a system11failure, the Emergency softkey might not be available until your phone connects to an alternate12server. This process might take a few seconds.13Procedure141. On the Phone screen, press Emerg.152. To end the emergency call, press Speaker..16Making an international call17About this task18E.164 is a standard format of international public telephone numbering. An E.164 number can have19up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.16420number.21Procedure221. Long press the 0 key to display the plus sign (+).232. Dial the number that you want to call.24Handling outgoing callsOctober 2016 Using Avaya J129 IP Phones 20Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 5: Answering a call1About this task2When you receive an incoming call, the phone selects the incoming call automatically. However, if3you are already on a call or if you receive more than one incoming call at a time, you might need to4select the call you want to answer manually.5Note:The procedure for answering a call might vary depending on how the administrator has6configured your phone.7Procedure8Answer an incoming call in one of the following ways:9• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the10call using the speakerphone.11• If you are on another call and the deskphone does not automatically display the incoming call,12from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you13are on another call and the phone does automatically display the incoming call, you can press14Answer to automatically put the first call on hold when you answer the new call. Also, you can15press Ignore or Next to return to the first incoming call screen.16Related links17Making an unattended transfer on page 2318Ignoring an incoming call19About this task20Use this procedure to turn off the ringer for an incoming call.21Procedure22From the Phone screen, press Ignore.23October 2016 Using Avaya J129 IP Phones 21Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Switching to another deskphone during an active call1About this task2Avaya J129 IP Phones supports Multiple Device Access (MDA) using which you can register up to310 SIP devices with your extension. If you register to multiple devices, you can perform functions,4such as switching to another registered device during an active call or bridging on to calls at multiple5registered devices.6This feature is only available in an Avaya Aura® environment.7Before you begin8Ensure that the system administrator activates the option for your extension.9Procedure101. Answer the incoming call from your deskphone.112. To switch to the other deskphone, press Bridge on that deskphone.12Making an attended transfer13About this task14An attended transfer is when you transfer an active call to another deskphone number after15announcing the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can16complete the call transfer by disconnecting the deskphone through any of the following methods:17Transfer on Hang-up feature is only available in an Avaya Aura® environment.18• Put the handset on the cradle19• Press Speaker20Before you begin21You must answer the call before transferring the call to another deskphone.22Procedure231. While on the active call, press the Transfer softkey.242. Perform one of the following actions:25• Dial the number.26• Call the person from the contacts list or from the history list.273. Tell the contact about the call when the contact answers your call.284. To complete the transfer, perform one of the following actions:29• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your30deskphone.31• Press the Complete softkey.32Answering a callOctober 2016 Using Avaya J129 IP Phones 22Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Result1Your deskphone transfers the call to the selected number.2Making an unattended transfer3Before you begin4You must answer the call before transferring the call to another deskphone5About this task6An unattended transfer is when you transfer an active call to another deskphone without announcing7the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can complete the8call transfer by disconnecting the deskphone through any of the following methods:9• Put the handset on the cradle10• Press Speaker11Procedure121. While on the active call, press the Transfer softkey.132. Perform one of the following actions:14• Dial the number.15• Call the person from the contacts list or from the history list.163. To complete the transfer, perform one of the following actions:17• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your18deskphone.19• Press the Complete softkey.20Result21Your deskphone transfers the call to the selected number.22Note:Unanswered transfers might return to your deskphone as a recalled transfer.23Related links24Answering a call on page 2125Transferring a call on hold26About this task27Use this procedure to transfer a call on hold to a new outgoing call or an incoming call.28Making an unattended transferOctober 2016 Using Avaya J129 IP Phones 23Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Procedure11. Dial the extension of the first person you want to call.22. When the first person answers the call, press Hold.33. Do one of the following:4• To make a new call, press NewCall and dial the extension of the second person.5• To answer an incoming call, press Answer.6Note:To toggle between the calls, press Swap.74. When the second person answers the call, press the Transfer softkey.85. To confirm the transfer, press the Transfer softkey.9Answering a callOctober 2016 Using Avaya J129 IP Phones 24Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 6: Using call forwarding1Activating and deactivating Call Forward2About this task3Use this procedure to forward incoming calls to a specified number.4In the IP Office environment, this feature is supported only through short code.5Before you begin6Your system administrator must activate the feature for your extension.7Procedure81. Press Main Menu > Features.92. Use the Down Arrow key to go to theCall Fwd screen.103. Press Select or OK.114. In the Destination field, enter the number where you want to forward the incoming calls.125. Press Save or OK.13The deskphone generates a confirmation tone and returns to the Features menu.146. To deactivate the Call Forward feature, go to the Call Fwd screen.157. Press Select or OK.16Activating call forwarding when you do not answer the call17Before you begin18Your system administrator must activate the feature for your extension.19Procedure201. Press Main Menu > Features.212. Use the Down Arrow key to go to the Fwd B/NA screen.223. Press Select or OK.234. In theDestination field, enter the number where you want to forward the call.24October 2016 Using Avaya J129 IP Phones 25Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
5. Press Save or OK.1The deskphone generates a confirmation tone and returns to the Features menu.26. To deactivate the feature, go to theFwd B/NA screen.37. Press Select or OK.4Using call forwardingOctober 2016 Using Avaya J129 IP Phones 26Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 7: Managing conference calls1Adding a person to an active call2About this task3Use this procedure to set up a conference call and add participants to the conference call.4Before you begin5You must be on a call.6Procedure71. During an active call, from the Phone screen, press Conf.8The active call goes on hold.92. Dial the telephone number, or call the person from the contacts list or the history list.103. Press Join when the person answers the call.114. To add another person, press Add and repeat steps 3 and 4.12In IP Office environment, the Add softkey is not available.13Adding a person on hold to a conference call14About this task15Use this task to add a person that you have put on hold to a conference call.16Procedure171. During an active call, press Hold.182. Do one of the following:19• To make a new call, press NewCall and dial the extension of the second person.20• To answer an incoming call, press Answer.21Note:To toggle between the calls, press Swap.223. When the second person answers the call, press the Conf softkey.23October 2016 Using Avaya J129 IP Phones 27Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
The person on hold adds to the conference call.1Putting a conference call on hold2About this task3Use this procedure to put a conference call on hold, while the other parties can talk to each other.4Procedure51. Press Hold during a conference call.62. Press Resume or OK or select the call appearance to resume the conference call.7Managing conference callsOctober 2016 Using Avaya J129 IP Phones 28Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 8: Using call related features1Muting and unmuting a call2Procedure31. To mute an active call, press Mute.42. To unmute the call, press Mute again.5Note:The Mute button is illuminated when you press mute.6Activating Mute Alert7About this task8Use this procedure to configure your deskphone to alert if you speak while your deskphone is on9mute.10Before you begin11Ensure that the system administrator activates the option for your extension.12Procedure131. Press Main Menu > Settings > Phone Settings.142. Use the Down Arrow key to go to the Mute Alert screen.153. Press Change to select one of the following:16•Audible: If you put a call on mute and start speaking after eight seconds, the deskphone17produces a beep to notify that you are on mute.18•Visual: If you put a call on mute and start speaking after eight seconds, the deskphone19displays the Call Muted icon.20Note:If the user stops talking while mute alerting is on, after a delay of 500 milliseconds, the21call muted icon is replaced by the normal active call icon22•Both: Combines the actions of both audible and visual alerting.23•None: Disables the mute alert for your deskphone.24October 2016 Using Avaya J129 IP Phones 29Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
4. Press Save.1Mute alert turns off automatically when you take the call off mute.2Visual alerting3The beacon LED works in the following manner to indicate incoming calls and messages:4• If there is an incoming call, the beacon LED blinks.5• If there are new voice mail messages, the beacon LED is lit continuously.6• If the speaker is on during an active call and there are new voice mail messages, the beacon7LED turns off every 15 seconds.8• If the speaker is on during an active call and there are no voice mail messages, the beacon9LED turns on every 15 seconds.10Note:•When the call is on speaker, the speaker icon ( ) replaces the active call handset ( )11icon.12• If the call is on hold, the beacon LED stops flashing.13Related links14Setting Visual alerting on page 4115Placing a call on hold and resuming the call16Procedure171. To put an active call on hold, press Hold.182. To resume the call, press Resume or OK.19Activating transfer to voice mail20About this task21Use this procedure to transfer an active call to voice mail.22Before you begin23Your system administrator must activate the feature for your extension.24Procedure251. Press Main Menu > Features.26Using call related featuresOctober 2016 Using Avaya J129 IP Phones 30Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
2. Use the Down Arrow key to go to the Transfer to VM screen.13. Press Select or OK to activate Transfer to VM.2Parking and unparking a call3About this task4Use this procedure to park the active call and answer the call from another extension.5This feature is only available in the Avaya Aura® environment.6Your system administrator must activate the feature for your extension.7In the IP Office environment, this feature is supported only through short code.8Before you begin9Procedure101. While on an active call, press Main Menu > Features.112. Use the Down Arrow key to go to the Call Park screen.123. Press Select or OK.13The deskphone parks the call.144. To answer a parked call, press Main Menu > Features.155. Use the Down Arrow key to go to the Call Unpark screen.166. Press Select or OK.177. Enter the extension from which the call was parked.188. Press OK.19The deskphone unparks the call.20Activating Do Not Disturb21About this task22Use this procedure to direct incoming calls to a predefined coverage number that is set by the23system administrator.24Before you begin25Your system administrator must activate the feature for your extension.26Procedure271. Press Main Menu > Features.28Parking and unparking a callOctober 2016 Using Avaya J129 IP Phones 31Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
2. Use the Down Arrow key to go to the Do Not Disturb screen.13. Select Do Not Disturb.2Setting up automatic call back3About this task4When an extension is busy, use this procedure to receive a call back automatically after the5extension is free.6Before you begin7Your system administrator must activate the feature for your extension.8Procedure91. During an active call, press Main Menu > Features.102. Use the Down Arrow key to go to the Auto Callback screen.113. Press Select or OK to activate Auto Callback.12When you end the callback call, the system deactivates the feature automatically.13Activating EC50014About this task15Use this procedure to answer office calls on your cell phone.16Before you begin17The system administrator must program the deskphone so that you can receive incoming calls on18your cell phone.19Your system administrator must activate the feature for your extension.20This feature is only available in the Avaya Aura® environment.21Procedure221. Press Main Menu > Features.232. Use the Down Arrow key to go the EC500 screen.243. Press OK.25Using call related featuresOctober 2016 Using Avaya J129 IP Phones 32Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Tracing a malicious call1About this task2Use this procedure to activate malicious call tracing (MCT) and providing information about the3malicious call. This feature is available only if your administrator has set up the phone system to4trace and track malicious calls and there is an attendant or controlling user to oversee the trace.5This feature is only available in an Avaya Aura® environment.6Before you begin7Your system administrator must activate the feature for your extension.8Procedure91. During an active call, press Main Menu > Features.102. Use the Down Arrow key to go to the MCT screen.113. Press OK.12An alerting tone or flashing beacon LED indicates that the trace is active. Hanging up13deactivates MCT.14Blocking your extension from displaying during calls15About this task16This feature is only available in an Avaya Aura® environment.17Before you begin18Ensure that the system administrator activates the option for your extension.19Procedure201. Press Main Menu > Features.212. Select CPN Block.223. In the Destination field, enter the extension number that you do not want the called party to23see.244. Press OK.25Tracing a malicious callOctober 2016 Using Avaya J129 IP Phones 33Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 9: Managing call history1Turning call history on and off2About this task3Use this procedure to turn the call history feature on or off.4Procedure51. Press Main Menu > Settings > Phone Settings.62. Use the Down Arrow key to go to the Log recent calls screen.73. To toggle the Log recent calls feature on or off, do one of the following:8• Select Change.9• Use the Left and Right Arrow keys.104. Press Save.11Viewing call history details12Procedure131. Do one of the following:14• Press Recents.15• Press Main Menu > Recents.162. Select the number that you want to view.173. Press Details.18The details section contains: name, extension number, time, date, and duration.19October 2016 Using Avaya J129 IP Phones 34Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Adding or deleting a call record from the call history menu1Procedure21. Do one of the following:3• Press Recents.4• Press Main Menu > Recents.52. Select Details.63. Select one of the following:7•+Contacts: To add a call record from the call history menu to the contacts list.8•Delete: To delete a call record from the call history.9Clearing the call history menu10Procedure111. Do one of the following:12• Press Recents.13• Press Main Menu > Recents.142. Select ClearAll.153. Select one of the following:16•ClearAll: To clear all entries.17•Cancel: To cancel and return to the main menu.18Adding or deleting a call record from the call history menuOctober 2016 Using Avaya J129 IP Phones 35Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 10: Managing contacts1Adding a new contact2Before you begin3This feature is only available in the Avaya Aura® environment.4Procedure51. Press Contacts > More > New.62. Use the dialpad to enter the first name and last name.7• Press the number key that corresponds to the letter or number that you want to enter.8• If the characters are on the same key, pause before entering the next character.9• To enter a space, press 0.10• Enter the remaining letters or numbers.11• To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the12symbol that you want to enter and press Insert.13• To delete the last character, press the Bksp softkey.143. Enter the number.15The contact number can include a-z, A-Z, 0-9, and special symbols, such as comma (,), plus16(+), dot (.).174. Press Save.18Editing a contact19Procedure201. Press Contacts.212. Select the contact that you want to edit.223. Press More > Details > Edit.234. Choose the field that you want to edit.245. Use the dial pad and softkeys to change the contact information.25October 2016 Using Avaya J129 IP Phones 36Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
6. Press Save.1Viewing the contact details2About this task3Use this procedure to view the details of a contact. You can make a call, edit or delete a contact4from the details.5Procedure61. Press Contacts.72. Select the contact that you want to view.83. Press More > Details.9• To call a contact, press Call.10• To edit a contact, press Edit.11• To delete a contact, press Delete.12Searching for a contact13Procedure141. To search for a contact from the local contacts, do the following:15a. Press Main Menu > Contacts.16b. Use the dialpad to search for the contact.172. To search for a contact from the enterprise directory, do the following:18a. On the phone screen, press Contacts > Search.19b. Use the dialpad to search by the full name, or part of the first and last name.20c. Press Search.21Deleting a contact22Procedure231. Press Contacts.242. Select the contact you want to delete.253. Press More > Details > Delete.26Viewing the contact detailsOctober 2016 Using Avaya J129 IP Phones 37Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 11: Managing your presence1Enabling Away Timer2About this task3Use this procedure to automatically update the presence status to Away after a predefined time.4Procedure51. Press Main Menu > Settings > Presence Settings.6The deskphone displays the Away Timer screen.72. Press Change to turn on the Away Timer.83. Use the Down Arrow key to go to the Timer Value screen.94. Enter time in minutes.10You can enter any value from 1 to 999.115. Press Save.12October 2016 Using Avaya J129 IP Phones 38Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 12: Managing voice mails1Retrieving a voice mail2About this task3Use this procedure to listen to your messages. The beacon LED illuminates to indicate that you4have a voice mail.5Before you begin6Your system administrator must configure the user ID of your voice mail.7Procedure81. Dial the user ID of your voice mail.92. Follow the voice prompts to listen to your messages.10October 2016 Using Avaya J129 IP Phones 39Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 13: Customizing Avaya J129 IP1Deskphones2Setting the Dial mode3About this task4Use this procedure to set the dialing method used to initiate dialing.5Procedure61. Press Main Menu > Settings > Phone Settings.72. Use the Down Arrow key to go to the Dial mode screen.83. Press Change to select one of the following :9•Manual: Press the Call softkey to start a call.10Note:In the IP Office environment, use the Manual mode.11•Auto: The dialed digits must match the dialplan to start a call.124. Press Save.13Assigning Speed Dial14About this task15Use this procedure to assign speed dial numbers to your contacts. You can assign up to nine speed16dial entries.17Procedure181. Press Main Menu > Settings > Phone Settings.192. Select Speed Dial.203. Use the Up and Down Arrow keys to select a Speed Dial number.214. Press Contacts to select a contact.225. Press Select to assign the contact to the selected Speed Dial number.23October 2016 Using Avaya J129 IP Phones 40Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
You can assign only one contact to a Speed dial number.12Replacing and clearing a Speed Dial contact3About this task4Use this procedure to replace or remove a Speed Dial contact.5Before you begin6Assign a contact to a Speed Dial number.7Procedure81. Press Main Menu > Settings > Phone Settings.92. Select Speed Dial.103. Use the Down Arrow key to go to the Speed Dial contact that you want to replace or clear.114. Press one of the following:12•Replace: To replace the contact with another contact.13•Clear: To remove the contact from the Speed Dial.145. Press Replace or Clear when the deskphone prompts for confirmation.15Setting Visual alerting16About this task17Use this procedure to illuminate the beacon LED when there are incoming calls and messages.18Procedure191. Press Main Menu > Settings > Phone Settings.202. Use the Down Arrow key to go to the Visual alerting screen.213. Press Change to activate or deactivate visual alerting.224. Press Save.23Displaying Call timers24About this task25Use this procedure to display the duration of calls.26Setting Visual alertingOctober 2016 Using Avaya J129 IP Phones 41Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Procedure11. Press Main Menu > Settings > Phone Settings.22. Use the Down Arrow key to go to the Call timers screen.33. Press Change to activate or deactivate the Call timers.44. Press Save.5Setting a ring tone for incoming calls6Procedure71. Press Main Menu > Settings > Audio Settings.82. Use the Down Arrow key to select Ring Type.93. Press Select to choose the required ring tone.104. Press Save.11Turning Button Clicks on and off12Procedure131. Press Main Menu > Settings > Audio Settings.142. Use the Down Arrow key to go to the Button Clicks screen.153. Press Change to turn the audio on or off.164. Press Save.17Turning Error Tones on and off18About this task19Use this procedure to activate the error tone alarm when you perform an incorrect action while using20the deskphone.21Procedure221. Press Main Menu > Settings > Audio Settings.232. Use the Down Arrow key to go to the Error Tones screen.243. Press Change to turn error tones on or off.25Customizing Avaya J129 IP DeskphonesOctober 2016 Using Avaya J129 IP Phones 42Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
4. Press Save.1Turning audio settings on and off2About this task3Automatic gain control (AGC) raises the volume when a caller is speaking in a low voice and lowers4the volume when the caller is speaking aloud. Use this procedure to turn AGC on or off separately5for the headset and speaker.6Procedure71. Press Main Menu > Settings > Audio Settings.82. Select AGC.93. Use the Up and Down Arrow keys to select the handset or speaker for which you want to10turn AGC on or off.114. Press Change to turn AGC on or off.125. Press Save.13Setting Handset Profile14About this task15The task is relevant for people with hearing difficulties. Use this procedure to change the audio16characteristic of the deskphone.17Procedure181. Press Main Menu > Settings > Audio Settings.192. Select Handset Equalization.20The deskphone displays the following:21•Default22•Normal23•Amplified: Extends the maximum volume beyond the normal audio level. The option must24be used with care because long term extended use of the highest volume settings can25cause ear damage.26•Hearing Aid: Optimizes the sound quality of hearing aids.273. Press Change to select one of the options.284. Press Save.29Turning audio settings on and offOctober 2016 Using Avaya J129 IP Phones 43Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Adjusting the contrast of the display screen1Procedure21. Press Main Menu > Settings > Display Settings.32. Select Contrast.43. Use the Left and Right Arrow keys to increase or decrease the contrast.54. Press Save.6Setting the display language7Procedure81. Press Main Menu > Settings > Display Settings.92. Select Language.103. Press Select or OK to change the language.114. Press Yes or OK when the phone prompts for confirmation.12The phone saves the new language and returns to the Display Settings screen.13Setting the Time Format14Procedure151. Press Main Menu > Settings > Display Settings.162. Use the Down Arrow key to go to the Time Format screen.17The deskphone displays the following:18•Time Format 24 Hour19•Time Format 12 Hour203. Press Change to select one of the options.214. Press Save.22Setting the Date Format23Procedure241. Press Main Menu > Settings > Display Settings.25Customizing Avaya J129 IP DeskphonesOctober 2016 Using Avaya J129 IP Phones 44Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
2. Use the Down Arrow key to go to the Date Format screen.1The deskphone displays one of the following:2•Default3•mm/dd4•dd/mm5•mm.dd6•dd.mm7•mm-dd8•dd-mm9•mmm dd103. Press Change to select one of the options.114. Press Save.12Setting the time zone13About this task14Use this procedure to set the current time of the deskphone.15Procedure161. Press Main Menu > Settings > Display Settings.172. Select Time Zone to go to the My time screen.183. To set the required time, do one of the following:19• Use the Left and Right Arrow key.20• Press - or + softkey.214. Press Save.22Setting the time zoneOctober 2016 Using Avaya J129 IP Phones 45Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Chapter 14: Related resources1Documentation2See the following related documents at http://support.avaya.com.3Title Use this document to: AudienceOverviewAvaya Aura® Session ManagerOverview and SpecificationSee characteristics and capabilities,including feature descriptions,interoperability, performance specifications,security and licensing requirements of theAvaya Aura® Session Manager.For people who wantto gain a high-levelunderstanding of theAvaya Aura® SessionManager features,functions, capacities,and limitations.ImplementingDeploying Avaya Aura® SessionManagerSee the installation procedures and initialadministration information for Avaya Aura®Session Manager.For people whoinstall, configure, andverify Avaya Aura®Session Manager onAvaya Aura® SystemPlatform.Upgrading Avaya Aura® SessionManagerSee upgrading checklists and procedures. For people whoperform upgrades ofAvaya Aura® SessionManager.Deploying Avaya Aura® SystemManager on System PlatformSee the installation procedures and initialadministration information for Avaya Aura®System Manager.For people whoinstall, configure, andverify Avaya Aura®System Manager onAvaya Aura® SystemPlatform at acustomer site.AdministeringAdministering Avaya Aura® SessionManagerSee information about how to perform AvayaAura® Session Manager administration tasksincluding how to use management tools,For people whoperform Avaya Aura®Session ManagerTable continues…October 2016 Using Avaya J129 IP Phones 46Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Title Use this document to: Audiencehow to manage data and security, an how toperform periodic maintenance tasks.system administrationtasks.Administering Avaya Aura® SystemManager for Release 7.1See information about how to perform AvayaAura® System Manager administration tasksincluding how to use management tools,how to manage data and security, an how toperform periodic maintenance tasks.For people whoperform Avaya Aura®System Manageradministration tasks.MaintainingMaintaining Avaya Aura® SessionManagerSee information about the maintenancetasks for Avaya Aura® Session Manager.For people whomaintain Avaya Aura®Session Manager.Troubleshooting Avaya Aura®Session ManagerSee information for troubleshooting AvayaAura® Session Manager, resolving alarms,replacing hardware, and alarm codes andevent ID descriptions.For people whotroubleshoot AvayaAura® SessionManager.GeneralAvaya IP Office™ Platform FeatureDescriptionSee information about the featuredescriptions.For people whoperform systemadministration tasks.Avaya IP Office™ Platform SolutionDescriptionSee information about how the products andservices that interoperate with this solution.For people who wantto gain a high-levelunderstanding of theAvaya Aura® SessionManager features,functions, capacities,and limitations.1Finding documents on the Avaya Support website2About this task3Use this procedure to find product documentation on the Avaya Support website.4Procedure51. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/.62. At the top of the screen, enter your username and password and click Login.73. Put your cursor over Support by Product.84. Click Documents.95. In the Enter your Product Here search box, type the product name and then select the10product from the drop-down list.116. If there is more than one release, select the appropriate release number from the Choose12Release drop-down list.13DocumentationOctober 2016 Using Avaya J129 IP Phones 47Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
7. Use the Content Type filter on the left to select the type of document you are looking for, or1click Select All to see a list of all available documents.2For example, if you are looking for user guides, select User Guides in the Content Type3filter. Only documents in the selected category will appear in the list of documents.48. Click Enter.5Viewing Avaya Mentor videos6Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya7products.8About this task9Videos are available on the Avaya Support website, listed under the video document type, and on10the Avaya-run channel on YouTube.11Procedure12• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one13of the following actions:14- In Search, type Avaya Mentor Videos to see a list of the available videos.15- In Search, type the product name. On the Search Results page, select Video in the16Content Type column on the left.17• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and18perform one of the following actions:19- Enter a key word or key words in the Search Channel to search for a specific product or20topic.21- Scroll down Playlists, and click the name of a topic to see the available list of videos posted22on the website.23Note:Videos are not available for all products.24Support25Go to the Avaya Support website at http://support.avaya.com for the most up-to-date26documentation, product notices, and knowledge articles. You can also search for release notes,27downloads, and resolutions to issues. Use the online service request system to create a service28request. Chat with live agents to get answers to questions, or request an agent to connect you to a29support team if an issue requires additional expertise.30Related resourcesOctober 2016 Using Avaya J129 IP Phones 48Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
IndexAaddingcontacts ........................................................................ 36admin menuCall timers .....................................................................41AGCaudio settings ............................................................... 43settings ......................................................................... 43audio settingsAGC ..............................................................................43Button Clicks .................................................................42error tones .................................................................... 42Handset Profile ............................................................. 43ring type ........................................................................42settings ................................................................... 42, 43automatic callbackcalls .............................................................................. 32away timertimer value .................................................................... 38Bback-panel ........................................................................... 12blind transfer ........................................................................ 23Button Clicksaudio settings ............................................................... 42settings ......................................................................... 42Ccall forwardingactivating ...................................................................... 25call historyadding a contact ........................................................... 35clearing all entries .........................................................35deleting a call record .................................................... 35callsattended transfer .......................................................... 22automatic ...................................................................... 18automatic callback ........................................................ 32beacon LED ..................................................................30Call Forward ................................................................. 25call forwarding .............................................................. 25call parking ................................................................... 31Call timers .....................................................................41call unparking ............................................................... 31clearing history ............................................................. 35e.164 dialing ................................................................. 20editing a contact ........................................................... 37forwarding .....................................................................25history ........................................................................... 19hold ...............................................................................30ignoring .........................................................................21incoming callscallsringer off ......................................................... 21ignoring ..................................................................21international .................................................................. 20manual ..........................................................................18MCT ..............................................................................33multiple device access ..................................................22Mute Alert ..................................................................... 29muting a call ................................................................. 29MWI .............................................................................. 30resume ..........................................................................30swapping calls .............................................................. 23switching between active calls ......................................19switching deskphone .................................................... 22toggling ......................................................................... 19toggling two calls .......................................................... 23transferring to a call on hold ......................................... 23unmuting a call ............................................................. 29visual alerting ..........................................................30, 41Call timersphone settings .............................................................. 41call transferattended ........................................................................22unattended ....................................................................23Conference callsputting a call on hold .....................................................28setting up ...................................................................... 27Conference Callsadding a person on hold ............................................... 27contactsadding ...........................................................................36adding a contact from call history ................................. 35deleting ......................................................................... 37deleting a contact from call history ............................... 35details ........................................................................... 37editing ........................................................................... 36last name ...................................................................... 37new contact .................................................................. 36searching ...................................................................... 37speed dialing ................................................................ 40Ddeletingremoving a contact ....................................................... 37deskphonelog out ...........................................................................16detailscontacts ........................................................................ 37recents ..........................................................................34Dial modeOctober 2016 Using Avaya J129 IP Phones 49Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
Dial mode (continued)automatic dialing ...........................................................40manual dialing .............................................................. 40display settingsContrast ........................................................................ 44Date Format ..................................................................44language .......................................................................44Time Format ................................................................. 44time zone ...................................................................... 45do not disturbsend all calls ................................................................. 31Eeditingcontact details ...............................................................37contacts ........................................................................ 36emergency call .....................................................................20emergency calls ...................................................................16error tonesaudio settings ............................................................... 42Error Tonessettings ......................................................................... 42Ffeaturesautomatic callback ........................................................ 32tracing malicious call .................................................... 33transfer to voice mail .................................................... 30HHandset ProfileAmplified .......................................................................43audio settings ............................................................... 43default ...........................................................................43Hearing Aid ...................................................................43normal ...........................................................................43historycallsrecents ...................................................................19making calls ..................................................................19Holdputting a conference call on hold ..................................28Iicons .................................................................................... 13incoming callsactivating Call Forward ................................................. 25answering ..................................................................... 21do not disturb ................................................................31EC500 ...........................................................................32send all calls ................................................................. 31Llegal notices .............................................................................lockunlock ........................................................................... 16Logging in to your deskphone extension ............................. 16Mmain menufeatures .........................................................................30language .......................................................................44making callshistory ........................................................................... 19messagesvisual alerting ................................................................41muteMute Alert ..................................................................... 29Mute Alertcalls .............................................................................. 29Ooutgoing callsautomatic ...................................................................... 18blocking extension display ............................................33contacts list ...................................................................19international .................................................................. 20manual ..........................................................................18redialing a number ........................................................18overviewfeature specifications ......................................................9physical specifications .................................................... 9Pphone settingscall history .....................................................................34Call timers .....................................................................41log recent calls ..............................................................34visual alerting ................................................................41physical layoutfront face .......................................................................10presence statusaway timer .................................................................... 38Rrecentsadding a contact ........................................................... 35clearing all .................................................................... 35deleting a call record .................................................... 35details ........................................................................... 34related documentation ......................................................... 46ring typeaudio settings ............................................................... 42IndexOctober 2016 Using Avaya J129 IP Phones 50Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)
ring type (continued)settings ......................................................................... 42Ssearchcontacts ........................................................................ 37first name ......................................................................37searchingenterprise directory .......................................................37local .............................................................................. 37settingsAGC ..............................................................................43audio settings ......................................................... 42, 43Button Clicks .................................................................42call history .....................................................................34Call timers .....................................................................41Contrast ........................................................................ 44Date Format ..................................................................44display settings ............................................................. 44Error Tones ...................................................................42language .......................................................................44log recent calls ..............................................................34ring type ........................................................................42Time Format ................................................................. 44time zone ...................................................................... 45visual alerting ................................................................41speed dialingcontacts ........................................................................ 40removing contact .......................................................... 41replacing contact .......................................................... 41support .................................................................................48supporting featuresAvaya Aura environment .............................................. 14IP Office environments ................................................. 14Ttime zonedisplay settings ............................................................. 45settings ......................................................................... 45transferactive call ......................................................................23Uunattended call transfer ....................................................... 23Vvideos .................................................................................. 48voice mailbeacon LED ..................................................................39voice mail user ID ......................................................... 39IndexOctober 2016 Using Avaya J129 IP Phones 51Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.DRAFT—October 20, 2016—11:04 PM (UTC)

Navigation menu