Aastra 57I Ip Phone Users Manual User Guide

57iipphone b59e1b15-760e-0db4-1990-34131db7bd22 Aastra Telecom Telephone 57i IP Phone User Guide |

2015-02-02

: Aastra Aastra-57I-Ip-Phone-Users-Manual-402342 aastra-57i-ip-phone-users-manual-402342 aastra pdf

Open the PDF directly: View PDF .
Page Count: 142 [warning: Documents this large are best viewed by clicking the View PDF Link!]

Software License Agreement
About this Guide
Documentation
Introduction
- Phone Features
- Requirements
- Installation and Setup
Getting Started
- Plugging in and Starting the Phone
- Network Connected/Network Disconnected
- Idle Screen
- Phone Options via the IP Phone UI
  - Using the IP Phone UI
- References
- Phone Options via the Aastra Web UI
User Password
Using Your Phone
Key Descriptions
- Multiple Line and Call Appearances
Softkeys
- Softkey Functions
- State-Based Softkeys (Bottom Keys only)
- Softkeys as Line/Call Appearances
  - Setting a Line Softkey
- Softkeys as Speeddials
- Softkeys as "Do not Disturb"
  - Setting a "Do Not Disturb" Softkey
- Softkeys as Busy Lamp Field (BLF)
  - Setting a BLF Softkey
- Softkeys as BLF List
  - Setting a BLF List Softkey
- Softkeys for Accessing XML Services
- Softkeys as Flash Key
- Softkeys as Sprecode
  - Setting a Sprecode Softkey
- Static and Softkey Settings for Park/Pickup
- Softkeys as Last Call Return (lcr) (Sylantro Servers only)
  - How it works
  - Setting a Last Call Return Softkey
- Softkeys as Services
- For more information about Services you can access on your phone, contact your system administrator.
  - Setting Services Softkey
- Softkeys as Directory
  - Setting Directory Softkey
- Softkeys as Callers List
  - Setting Callers List Softkey
- Softkeys as an Intercom Key
  - Setting an Intercom Softkey
- Softkeys as an Empty Key
  - Setting an EmptySoftkey
- Deleting a Softkey
Restarting your phone
Making Calls
- Dialing a Number
- Pre-dialing a Number
- Using Handsfree Speakerphone
- Using a Headset
  - Advanced Volume Controls for the Headset Mic
  - To Make and Receive Calls Using a Headset
- Intercom
  - Incoming Intercom Calls
- Redial
  - Accessing the Redial List
  - Deleting from the Redial List
- Mute
Receiving Calls
- Answering an Incoming Call
- Sending an Incoming Call to Voicemail
Handling Calls
- Placing a Call on Hold
- Transferring Calls
  - Blind Transfer
  - Consultative Transfer
- Conferencing Calls
- Picking up Calls
- Ending Calls
Managing Calls
- Directory List
- Callers List
- Call Forwarding
  - Setting Call Forwarding
- Missed Calls Indicator
- Voicemail
  - Using Voicemail
Additional Features
- Star Codes
- Suppressing DTMF Playback
  - Configuring Suppression of DTMF Playback
- Display DTMF Digits
  - Configuring Display of DTMF Digits
- Stuttered Dial Tone
  - Configuring Stuttered Dial Tone
- Play Call Waiting Tone
  - Configuring Call Waiting Tone
- Incoming Intercom Calls and Auto-Answer
  - Configuring Incoming Intercom and Auto-Answer
- Using Redial Key for “Last Number Redial”
- Ring Tones and Tone Sets
- Time and Date
  - Configuring Time and Date
- Locking and Unlocking the Phone
  - Locking/Unlocking a Phone
- Resetting a User Password
- Defining an Emergency Dial Plan
Language
- Specifying the Language to Use
Model 536 and 560 Expansion Modules
Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new Voice Mail Message?
- Why is my handset not working?
- What are services, and how do I use them?
- How do I find the IP address of my phone?
- Why does my phone display the “No Service” message?
- How do I change my user password?
- Why does my phone display "Bad Encrypted Config"?
- How do I restart the IP phone?
Limited Warranty
Appendix A - Time Zone Codes

User Guide

Release 2.0

41-001201-00

Rev 01

57i IP Phone

Aastra Telecom will not accept liability for any damages and/or long

distance charges, which result from unauthorized and/or unlawful

use.

While every effort has been made to ensure accuracy, Aastra Telecom

will not be liable for technical or editorial errors or omissions

contained within this documentation. The information contained

in this documentation is subject to change without notice.

Model 57i IP Phone User Guide iii

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a

personal, worldwide, non-transferable, non-sublicenseable and non-exclu-

sive, restricted use license to use Software in object form solely with the

Equipment for which the Software was intended. This Product may inte-

grate programs, licensed to Aastra by third party Suppliers, for distribution

under the terms of this agreement. These programs are confidential and

proprietary, and are protected as such by copyright law as unpublished

works and by international treaties to the fullest extent under the applica-

ble law of the jurisdiction of the Customer. In addition, these confidential

and proprietary programs are works conforming to the requirements of

Section 401 of title 17 of the United States Code. Customer shall not dis-

close to any third party such confidential and proprietary programs and

information and shall not export licensed Software to any country except in

accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or dis-

play Software furnished in object code form. Customer shall not modify,

copy, reproduce, distribute, transcribe, translate or reduce to electronic

medium or machine readable form or language, derive source code with-

out the express written consent of the Seller and its Suppliers, or dissemi-

nate or otherwise disclose the Software to third parties. All Software

furnished hereunder (whether or not part of firmware), including all copies

thereof, are and shall remain the property of Seller and its Suppliers and

are subject to the terms and conditions of this agreement. All rights

reserved.

Customer's use of this software shall be deemed to reflect Customer's

agreement to abide by the terms and conditions contained herein. Removal

or modification of trademarks, copyright notices, logos, etc., or the use of

Software on any Equipment other than that for which it is intended, or any

other material breach of this Agreement, shall automatically terminate this

license. If this Agreement is terminated for breach, Customer shall imme-

diately discontinue use and destroy or return to Seller all licensed software

and other confidential or proprietary information of Seller. In no event

shall Seller or its suppliers or licensors be liable for any damages whatso-

ever (including without limitation, damages for loss of business profits,

business interruption, loss of business information, other pecuniary loss, or

consequential damages) arising out of the use of or inability to use the soft-

ware, even if Seller has been advised of the possibility of such damages.

Table of Contents

Software License Agreement..................................................................... iii

About this Guide.......................................................................................... 1

Documentation............................................................................................. 1

Introduction.................................................................................................. 2

Phone Features .......................................................................2

Requirements ..........................................................................2

Installation and Setup.............................................................2

Getting Started ............................................................................................. 3

Plugging in and Starting the Phone ........................................3

Network Connected/Network Disconnected ..........................7

Idle Screen ..............................................................................8

Phone Options via the IP Phone UI .......................................12

References ............................................................................13

Phone Options via the Aastra Web UI...................................14

User Password........................................................................................... 18

Using Your Phone...................................................................................... 20

Key Descriptions........................................................................................ 20

Multiple Line and Call Appearances .....................................23

Softkeys...................................................................................................... 24

Softkey Functions .................................................................25

State-Based Softkeys (Bottom Keys only) ...........................26

Softkeys as Line/Call Appearances ......................................28

Softkeys as Speeddials.........................................................31

Softkeys as "Do not Disturb" ................................................35

Softkeys as Busy Lamp Field (BLF) ......................................36

Softkeys as BLF List .............................................................38

Softkeys for Accessing XML Services..................................40

Softkeys as Flash Key...........................................................44

Softkeys as Sprecode ...........................................................45

Static and Softkey Settings for Park/Pickup ........................47

Softkeys as Last Call Return (lcr) (Sylantro Servers only)...53

Softkeys as Services.............................................................55

For more information about Services you can access on your

phone, contact your system administrator........................55

Softkeys as Directory............................................................57

Softkeys as Callers List ........................................................59

Softkeys as an Intercom Key................................................61

Softkeys as an Empty Key ....................................................63

Deleting a Softkey ................................................................64

Restarting your phone............................................................................... 65

Table of Contents

Making Calls............................................................................................... 66

Dialing a Number...................................................................66

Pre-dialing a Number.............................................................66

Using Handsfree Speakerphone............................................................ 67

Using a Headset ...................................................................................... 67

Intercom ................................................................................69

Redial.....................................................................................71

Mute.......................................................................................72

Receiving Calls .......................................................................................... 73

Answering an Incoming Call .................................................73

Sending an Incoming Call to Voicemail................................73

Handling Calls............................................................................................ 74

Placing a Call on Hold ...........................................................74

Transferring Calls..................................................................76

Conferencing Calls................................................................77

Picking up Calls.....................................................................80

Ending Calls...........................................................................80

Managing Calls .......................................................................................... 81

Directory List.........................................................................81

Callers List ............................................................................88

Call Forwarding .....................................................................93

Missed Calls Indicator ..........................................................96

Voicemail...............................................................................97

Additional Features ................................................................................... 98

Star Codes .............................................................................98

Suppressing DTMF Playback ................................................98

Display DTMF Digits ..............................................................99

Stuttered Dial Tone .............................................................100

Play Call Waiting Tone ........................................................101

Incoming Intercom Calls and Auto-Answer........................102

Using Redial Key for “Last Number Redial” .......................103

Ring Tones and Tone Sets ..................................................104

Time and Date .....................................................................108

Locking and Unlocking the Phone ......................................112

Resetting a User Password ................................................114

Defining an Emergency Dial Plan........................................115

Language...................................................................................................117

Specifying the Language to Use.........................................117

Model 536 and 560 Expansion Modules .................................................119

Troubleshooting Solutions ..................................................................... 121

Table of Contents

vii

Table of Contents

Limited Warranty...................................................................................... 125

Appendix A - Time Zone Codes.............................................................. A-1

Model 57i IP Phone User Guide 1

About this Guide

This guide explains how to use the basic features of your new 57i phone.

Not all features listed are available by default. Contact your system or

network administrator to find out which features and services are available

to you on your system.

Your system administrator has the ability to customize some features on

this phone. For information on more advanced settings and

configurations, administrators should refer to the Aastra SIP 53i, 55i,

57i, and 57i CT IP Phone Administration Guide.

Documentation

•Aastra 57i IP Phone Installation Guide – Installation and set-up

instructions, general features and functions, and basic options list cus-

tomization. This Installation Guide is included with the telephone.

•Aastra 57i IP Phone User Guide – Describes the most commonly used

features and functions for an end user.

•Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide –

Describes how to set the 57i phone up on the network and contains

advanced configuration instructions for the 57i. This guide has instruc-

tions that are at a user level.

2Model 57i IP Phone User Guide

Introduction

This 57i IP telephone has all the features of a regular business phone,

allowing you to make and receive calls, transfer, conference and more. The

57i IP telephone provides communications over an IP Network using the

SIP IP telephony protocol.

Phone Features

• 11 line graphical LCD screen (144 x 128 pixels) with white backlight

• 12 multi-functional softkeys

— 6 Top Keys: Programmable static softkeys

(up to 10 programmable functions)

— 6 Bottom Keys: Programmable state-based softkeys

(up to 20 programmable functions)

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection

with your computer.

• Inline power support (based on 802.3af standard) which eliminates

power adapters.

• AC power adapter (included)

•Enhanced busy lamp fields*

•Set paging*

* Availability of feature dependant on your phone system or service provider.

Requirements

The 57i IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP

account created for the 57i phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol

(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Trans-

fer Protocol over Secure Sockets Layer (SSL) (HTTPS).

• 802.3af Ethernet/Fast Ethernet LAN

• Category 5/5e straight through cabling

• Power over Ethernet (PoE) inline power injector (optional accessory -

necessary only if your network provides no inline power and if you do

not use the IP Phone’s power adapter).

Installation and Setup

If your system administrator has not already setup your 57i phone, please

refer to the Aastra 57i Installation Guide for basic installation and

physical setup information. For more advanced administration and

configuration information, system administrators should refer to the

Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administrators Guide.

Model 57i IP Phone User Guide 3

Getting Started

The 57i must be set up and be configured prior to its first use. This section

describes phone behavior and start up screens you may see when the

phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone

The 57i automatically begins the start up sequence as soon as it is

connected. The phone goes through this process the first time you plug in

your phone and every time you restart your phone.

The phone displays the following startup screens.

Checking for

Firmware.....

4Model 57i IP Phone User Guide

Getting Started

The 57i phone then checks settings and looks for new configuration and

firmware updates for the phone from a server. If a new update is found, the

phone displays the message “Updating Configuration”. This may take a few

moments while the phone downloads the latest updates.

Note: New updates to your phone can be automatically scheduled from the server.

This is set up on the phone system by your system administrator and should

be scheduled during non-business hours or slow call periods.

Important! Do not unplug or remove power to the phone while it is checking or

installing firmware and configuration information.

DHCP: waiting

for IP...

Updating

configuration.....

Checking for firmware...

Do not unplug the phone!

Model 57i IP Phone User Guide 5

Getting Started

If language packs were loaded to your phone by your system administrator, the

following screen displays during startup.

When the configuration update is complete, the phone displays the following

screens and then displays the Idle screen..

Downloading

Language Packs

Network

DSP

SIP

6Model 57i IP Phone User Guide

Getting Started

Idle Screen

Done

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Model 57i IP Phone User Guide 7

Getting Started

Network Connected/Network Disconnected

If your phone is successful when connecting to the network the following

screen displays before changing to the Idle screen..

If your phone did not successfully connect to the network, the "Network

Disconnected" prompt appears on the display and the telephone status

light turns on.

Check that the cables are tightly connected to the phone and to the wall

jack. The phone should automatically detect when it is reconnected and

dispalys the "Network Connected" prompt for a few seconds. However, if

changes have been made to your phone’s network settings, you may need

to restart your phone.

For more information about connecting your phone, see the Aastra 55i IP

Phone Installation Guide, the section "Connecting to the Network and to

Power".

Check with your system or network administrator for assistance.

Note: f the phone displays "No Service" you can still use the phone but it is not

registered with the Registrar. For more information about registering your

phone, see your system administrator.

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Network Connected

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Network Disconnected

8Model 57i IP Phone User Guide

Getting Started

Idle Screen

When the phone has successfully updated the configuration and connected

to the network, the phone displays the Idle State screen. The idle screen is

shown whenever your phone is not in use.

Note: Your system administrator sets up your SIP screen name, line number, and

any other administrative features required. If your name does not display on

the screen, contact your system administrator.

The Idle State screen lists your name (SIP screen name) and day, date, and

time. In the above screen, the "L1" indicates John Smith is configured on

Line 1.

The idle screen also displays the following default softkeys located on the

top left and top right of the screen:

•Services

•Directory

• Callers List

•Intercom

When you lift the handset, the screen displays the default bottom softkeys

of:

•Dial

•Conference

• Transfer.

You can configure the 6 top softkeys and the 6 bottom softkeys as required.

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Services

Dir

Callers

Icom

L1 John Smith

Dial

Conf

Xfer

Model 57i IP Phone User Guide 9

Getting Started

Reference

For more information about configuring the top default softkeys and all

other softkeys, see "Softkeys" on page 24.

For more information about using all of the default sofkeys (Services,

Directory, Callers List, Intercom, Dial, Conference, and Transfer), see the

following sections:

•"Making Calls" on page 66.

•"Handling Calls" on page 74.

•"Managing Calls" on page 81.

Idle Screen With Softkeys Configured

If you or your administrator have configured softkey functions on your

phone, the labels for those functions display on the screen. For example, in

the following illustration, "Home" was configured as a speeddial key on

the bottom set of softkeys and "Do Not Disturb" (DND) was configured on

the top set of softkeys..

You can configure up to 10 functions on the top set of softkeys. If you have

additional functions configured on the top softkeys that do not display on

the main idle screen, a "More" displays at the top right of the screen.

Pressing the More softkey toggles between the first screen and a second

screen of softkeys configured on your phone.

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Home

DND

Speedial Softkey

"Do Not Disturb"

Softkey

Idle Screen

Speedial Softkeys

Idle Screen

L1 John Smith

Sat Jan 1 12:18am

Home

Support

10 Model 57i IP Phone User Guide

Getting Started

Idle Screen with Voicemail Messages

The envelope icon displays on the Idle State screen only if you have

new messages waiting. The number next to the envelope indicates how

many new messages you have.

To access your voicemail messages, use the star codes for your system if a

voicemail softkey has not been configured on your phone. For more

information on your system’s star codes, please refer to the documentation

for the voicemail system you are using.

Screen Display After Picking Up the Handset

When you pickup the handset, the screen displays as follows:

This screen displays the following default softkeys located on the bottom

left of the screen:

•Dial

•Conference

•Transfer

A More softkey also displays at the bottom right of the screen if you have

configured softkeys other than the default softkeys.

Voicemail Icon

Idle Screen

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Services

Dir

Callers

Icom

L1 John Smith

Dial

Conf

Xfer More

Model 57i IP Phone User Guide 11

Getting Started

For example, if you configure a bottom softkey for speeddialing to Home,

and then you pickup the handset, the screen displays the Dial, Conf, and

Xfer default softkeys with a More softkey. You can press the More softkey

to toggle between the first and second screens to display all configured

softkeys. See illustrations below.

Note: The bottom set of 6 softkeys map to the current state-based configurable soft-

keys. The top set of 6 softkeys allow you to configure up to 10 functions.

Services

Dir

Callers

Icom

L1 John Smith

Dial

Conf

Xfer More

Services

Dir

Callers

Icom

L1 John Smith

Sat Jan 1 12:18am

Home

Idle Screen After Handset Pickup

Services

Dir

Callers

Icom

L1 John Smith

Home

After Pressing "More"

12 Model 57i IP Phone User Guide

Getting Started

Phone Options via the IP Phone UI

You can access specific options for the 57i IP phone using the phone’s user

interface (UI) via the keypad. Pressing the Option button gives you

a list of configurable options.

These options allow you to customize your phone settings.

Note: *The "Network" and "SIP Settings" options are administrator level functions

only, and are not accessible by the user. Under the "Phone Status" option, the

"Factory Default" selection is also an administrator level function only. These

options should only be set up and changed by your system administrator.

1Language

2Time and Date

1 Time Server

2 Set Time

3 Time Format

4 Set Date

5 Date Format

6 Time Zone

7 Daylight Savings

3Tones

1 Set Ring Tone

2 Tone Set

4 Clear Msg. Wtg.

5Display

1 Contrast Level

2 Backlight

6 Live Dialpad

7Set Audio

Audio Mode

Advanced Setting

Headset Mic Volume

8 Call Forward

Number:

Mode:

No. Rings:

9Network*

10 SIP Settings*

11 Phone Status

1 Network Status

2 Firmware Version

3 Restart Phone

4 Factory Default*

12 User Password

13 Phone Lock

Model 57i IP Phone User Guide 13

Getting Started

Using the IP Phone UI

1. Press the Options key on the phone to enter the options list.

2. To go to an Option, use and to scroll through the list, or press

the number corresponding to the Option.

3. Press the Show softkey, the button, or press the digit number of the

corresponding option to select an option.

4. Use the softkeys that display for each option to change a selected option.

5. Press the Done button to save the change.

6. Press the button, the button, or the N button at any time

to exit without saving changes.

References

For more information about customizing your phone using the available

options from the IP Phone UI, see the section "Customizing Your Phone"

in the Aastra 57i Installation Guide.

For more information about administrator options, contact your system

administrator.

IP Phone UI

14 Model 57i IP Phone User Guide

Getting Started

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can also customize additional

options on the IP Phone using the Aastra Web UI. In order to access your

phone using the Aastra Web UI, you need to know your phone’s IP

address.

Finding Your Phone’s IP Address

1. Press to enter the Options List.

2. Use s to scroll down the list of options to Phone Status and press

Show.

3. Use s to scroll to Network Status and press Show.

4. Press IP Addr.

IP Phone UI

Options List

8.Call Forward

9.Network

10.SIP Settings

11.Phone Status

Show

Done

Phone Status

1.Network Status

2.Firmware Version

3.Reset Phone

4.Factory Default

Show

Done

IP Addr

Done

Attr.

LinkStat.

Negotiat.

Speed

Duplex

MAC Addr

Port0

Link

Auto

100M

Full

Port1

N/Link

Auto

10M

Half

Model 57i IP Phone User Guide 15

Getting Started

5. Your phone’s IP Address displays.

Using the Aastra Web UI

1. Open your web browser and enter the phone’s IP address or host name

into the address field.

If the browser is using HTTP, the following redirect screen displays, fol-

lowed by the “Security Alert” window. This process redirects HTTP to

use HTTPS for a more secure connection..

2. Click YES to accept the certificate

3. At the prompt, enter your username and password and click .

Aastra Web UI

Done

IP Address of Phone

192.168.0.100

16 Model 57i IP Phone User Guide

Getting Started

The Network Status window displays for the IP phone you are access-

ing.

Note: For a user, the default user name is “user” and the password field is left blank.

The Network Status window displays for the IP phone you are accessing.

4. You can logout of the Aastra Web UI at any time by clicking Log Off.

The following categories display in the side menu of the Aastra Web UI:

Status, Operation, Basic Settings.

Status

The Status section displays the network status and the MAC address of the

IP phone. It also displays hardware and firmware information about the IP

phone. The information in the Network Status window is read-only.

Operation

The Operation section provides the following options:

-User Password - Allows you to change user password

-Phone Lock - Allows you to assign an emergency dial plan to the

phone, lock the phone to prevent any changes to the phone and to

prevent use of the phone, and reset the user password.

-Softkeys and XML - Allows you to configure up to 6 top softkeys and 6

bottom softkeys for a specific function (none, line, speeddial, do not

disturb (DND), Busy Lamp Field (BLF), BLF list, flash, Extensible

Markup Language (XML), flash, sprecode, park, pickup, Last Call

Return (lcr), Directory, Callers List, Conference, and Transfer.) You can

configure up to 10 functions on the top softkeys and up to 20 functions

on the bottom softkeys.

-Directory - Allows you to copy the Callers List and Directory List from

your IP phone to your PC.

-Reset - Allows you to restart the IP phone when required.

-Expansion Modules - Allows you to configure an additional 36

softkeys (with 536EM) or 60 softkeys (with 560EM) if an expansion

module is attached to the phone. If no expansion module is attached,

the following message displays: "No expansion modules are

currently attached".

Model 57i IP Phone User Guide 17

Getting Started

Basic Settings

The Basic Settings section provides the following options:

-Preferences - Allows you to enable/disable the following: static

configuration of park/pickup, suppression of DTMF playback, display

of DTMF digits, the playing of call waiting tone, and stuttered dial tone.

This category also allows you to configure incoming intercom call

settings, ring tones (global and per-line basis), and ring tone sets, time

and date settings, and language settings.

-Call Forward - Allows you to set a phone number destination for

where you want calls forwarded. Call forward can be configured using

a specific mode (off, all, busy, no answer, busy no answer) on a global

or per-line basis.

18 Model 57i IP Phone User Guide

User Password

This category allows you to change the user password for your phone.

Changing your password ensures that only you can alter your phone

settings, and helps keep your system secure. You can change your user

password using the IP Phone UI or the Aastra Web UI.

Note: Valid values when creating or changing a password are 0 to 4294967295 (inte-

gers only; symbols and alpha characters are not allowed). Default password is

an empty string "" (field is blank).

1. Press on the phone to enter the Options List.

2. Select User Password and press .

3. Enter the current user password and press .

4. Enter the new user password and press .

5. Re-enter the new user password and press .

A message, "Password Changed" displays on the screen.

1. Click on Operation->User Password.

If you change the password you will need to:

using the IP Phone UI, use that new password to log into

the Aastra Web UI.

using the Aastra Web UI, use that new password when

changing the user password via

the IP Phone UI.

IP Phone UI

Aastra Web UI

Model 57i IP Phone User Guide 19

User Password

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field is

left blank.

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

20 Model 57i IP Phone User Guide

Using Your Phone

The following sections describe the various 57i phone key functions, and

how they help you make and manage your calls and caller information.

Key Descriptions

The following table identifies the keys on the key panel of your 57i IP

phone that you can use for handling calls.

Keys Key Description

Goodbye key - Ends an active call. The Goodbye

key also exits an open list, such as the Options List,

without saving changes.

Options key - Accesses options to customize your

phone. Your System Administrator may have

already customized some of your settings. Check

with your System Administrator before changing

the administrator-only options.

Hold key - Places an active call on hold. To retrieve

a held call, press the call appearance button beside

the light that is flashing.

Redial key - Redials up to 100 previously dialed

numbers. Pressing the Redial key twice

simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the

handset, headset, ringer, and handsfree speaker.

Model 57i IP Phone User Guide 21

Key Descriptions

Line/Call Appearance key - Connects you to a line

or call. The Aastra 57i IP phone supports up to 4

line keys.

Handsfree key - Activates Handsfree for making

and receiving calls without lifting the handset.

When the audio mode option is set, this key is used

to switch between a headset and the handsfree

speakerphone.

Mute key - Mutes the microphone so that your

caller cannot hear you (the light indicator flashes

when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN

arrow keys lets you view different status and text

messages on the LCD display (if there is more than

1 line of status/text messages). These buttons also

let you scroll through menu selections, such as the

Options List.

Pressing the LEFT and RIGHT arrow keys lets you

view the different line/call appearances. While in

the Options List, these keys allow you to exit or

enter the current option. When you are editing

entries on the display, pressing the LEFT arrow key

erases the character on the left; pressing the RIGHT

arrow key sets the option.

Keys Key Description

22 Model 57i IP Phone User Guide

Key Descriptions

Softkeys - 12 softkeys on the 57i IP Phone.

- 6 Top Keys: programmable static softkeys (up to

10 programmable functions)

- 6 Bottom Keys: programmable state-based

softkeys (up to 20 programmable functions)

These keys also perform as follows:

•Callers list key - Accesses the last 200 calls

received.

•Conference key - Begins a conference call with

the active call.

•Xfer Key - Transfers the active call to another

number.

•Directory Key - Displays up to 200 names and

phone numbers (stored in alphabetical order)

Note: For more information about programming

the softkeys to perform specific functions, see the

Aastra Model 57i User Guide.

Keys Key Description

Model 57i IP Phone User Guide 23

Key Descriptions

Multiple Line and Call Appearances

The 57i has 4 hard line/call appearance buttons each with a corresponding

status light. These line/call appearance buttons and lights can represent

physical lines, calls for your extension or calls from a group that your

extension is part of. By pressing a line/call appearance button, you connect

to the line or a call it represents. The line/call appearance light indicates

the status of that line or call. When the phone is taken off-hook, the phone

automatically selects a line for you.

When you have more than one call, you can use the left and right

navigation buttons (3 and 4) to scroll left and right to the different call

information. Icons 3 and 4 will appear if there is call information either

left, right or both sides of the current information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3,

etc.), the Caller ID information (name and number, if available), the call

status (Connected, Ring, Hold etc.) and the timer specific to that call.

Line/Call

Appearance

Light Behavior

Line/Call

Appearance

Status

Off Idle line or no

call activity

Light flashes

quickly Ringing

Light is solid Connected

Light flashes

slowly Hold

24 Model 57i IP Phone User Guide

Softkeys

Your 57i has 12 multi-functional softkeys:

•6 Top Keys: programmable static softkeys

(up to 10 programmable functions)

•6 Bottom Keys: programmable state-based softkeys

(up to 20 programmable functions).

Note: If 536 or 560 Expansion Module(s) are attached to the phone, click on

Operation->Expansion Keys to access and configure up to 36 softkeys on each

536EM and up to 60 softkeys on each 560EM. (Phone allows up to 3 expansion

modules totaling up to 108 additional softkeys on the 536EM and up to 180

softkeys on the 560EM). These keys allow you to configure BLF, Speeddial,

and Shared Call Appearance functions only. For more information about

expansion modules, see "Model 536 and 560 Expansion Modules"on page 119.

You can program these softkeys for call handling and extension

management of the SIP system. The softkey menus on the IP phone UI

change depending on the phone’s state, displaying relevant softkeys only.

Note: The softkey functions outlined in this section represent the default arrange-

ment of softkeys on the 57i IP phone. Only the bottom softkeys are state-

based.

The 57i default softkeys are shown in the following illustration.

Top Softkeys

Bottom Softkeys

Model 57i IP Phone User Guide 25

Softkeys

Softkey Functions

You can configure the 57i softkeys for any of the following:

Softkey Function Description

None Indicates softkey is disabled (option for Web

UI only)

Line Indicates softkey is configured for line use.

Speeddial Indicates softkey is configured for speeddial

use.

Do Not Disturb

(DND)

Indicates softkey is configured for "do not

disturb" use.

BLF Indicates softkey is configured for Busy Lamp

Field (BLF) use. A user can dial out on a BLF

configured softkey.

BLF\List Indicates softkey is configured for BLF list

use. A user can dial out on a BLF\List config-

ured softkey.

XML Indicates the softkey is configured to accept

an XML application for accessing customized

XML services.You can also use this option to

configure an XML URI softkey.

Flash Indicates the softkey is set to generate a flash

event when it is pressed, or when a feature

key is pressed on the 57i CT handset. The IP

phone generates flash events only when a

call is connected and there is an active RTP

stream (for example, when the call is not on

hold.)

Sprecode Indicates the softkey is set to automatically

activate specific services offered by the

server. For example, if the spre value of *82 is

configured, then by pressing the softkey, *82

automatically activates a service provided by

the server. The value you enter for this field is

dependent on the services provided by the

server.

Park Indicates the softkey is set to be used as a

park key to park an incoming call.

Pickup Indicates the softkey is set to be used as a

pickup key to pick up a parked call.

Last Call Return (lcr) Indicates the softkey is set to be used as a

“last call return” key.

26 Model 57i IP Phone User Guide

Softkeys

State-Based Softkeys (Bottom Keys only)

On the 57i bottom softkeys, you can configure a specific state to display

when a softkey is being used. Available states you can configure for each

softkey include:

•idle - The phone is not being used.

•connected - The current line is in an active call (or the call is on hold)

•incoming - The phone is ringing.

•outgoing - The user is dialing a number, or the far-end is ringing.

•busy - The current line is busy because the line is in use or the line is set

as “Do Not Disturb”.

The following table identifies the applicable default states for each softkeys

type on the IP phone.

Services Indicates the softkey is set to be used as the

Services key.

Callers List Indicates the softkey is set for accessing the

Callers List.

Directory Indicates the softkey is set for accessing the

Directory List.

Intercom Indicates the softkey is set to be used as the

Intercom key.

Empty Indicates the softkey is configured to force a

blank entry on the IP phone display for a spe-

cific softkey. The soft keys are added in order

(from softkey1 to softkey20) after any hard-

coded keys have been added. If a particular

soft key is not defined, it is ignored.

Softkey Type Default States

None All states disabled.

Line idle, connected, incoming, outgoing, busy

DND idle, connected, incoming, outgoing, busy

Speeddial idle, connected, incoming, outgoing, busy

BLF idle, connected, incoming, outgoing, busy

BLF List idle, connected, incoming, outgoing, busy

XML idle, connected, incoming, outgoing, busy

lcr idle, connected, incoming, outgoing, busy

Directory idle, connected, incoming, outgoing, busy

Callers List idle, connected, incoming, outgoing, busy

Intercom idle, connected, incoming, outgoing, busy

Model 57i IP Phone User Guide 27

Softkeys

In the Aastra Web UI, the operational states for each softkey display

enabled. To disable a state, you uncheck the box for that operational state.

The IP phone idle screen condenses the softkeys. For example, if you set

softkey 12 as the following:

Type: speeddial

Label: Voicemail

Value *89

State: outgoing

then softkey 12 appears in position 1 if no other softkeys are set. A softkey

type of "empty" does not display on the idle screen at all.

Services idle, connected, incoming, outgoing, busy

empty idle, connected, incoming, outgoing, busy

Flash All states disabled.

Sprecode connected

Park connected

Pickup idle, outgoing

Softkey Type Default States

28 Model 57i IP Phone User Guide

Softkeys

Softkeys as Line/Call Appearances

You can customize the softkeys on your 57i phone to function as line/call

appearance softkeys. These line/call appearance softkeys function in a

similar manner to the 4 line/call appearance hard keys and lights on your

phone. For details on the line/call appearance hard keys and lights, please

refer to the section "Multiple Line and Call Appearances" on page 23 of

this manual.

Lines/call appearance softkeys appear on the phone’s display as shown in

the following image.

Icons next to the softkeys within the phone’s display indicate the status for

that line or call and have equivalent status to the line/call appearance

lights of the hard keys on the phone. The following table provides a

description for each icon.

Services

Dir

Callers

Icom

John Smith

Sat Jan 1 12:18am

Icon Definition

There is no call activity for the line/call appearance

softkey.

A call is ringing at your phone on this line/call

appearance softkey.

The equivalent on a line/call appearance hard key

is a fast flashing green light.

A call is on hold on your phone on this line/call

appearance softkey.

The equivalent on a line/call appearance hard key

is a slow flashing green light.

A call is connected to your phone on this

line/call appearance softkey.

The equivalent on a line/call appearance hard key

is a solid green light.

Light

Flashing

Solid

Activity

Idle

Connected

Ringing

On Hold

Softkey Line/Call Appearance Lights

Model 57i IP Phone User Guide 29

Softkeys

Depending on how the phone has been configured, the maximum number

of total line/call appearances that can be set up is 8 or 9 (4 line/call

appearance as hard keys and 4 or 5 as softkeys). If all line/call appearances

have been set up for the same number, a total of 9 lines can be configured.

If all line/call appearances have been set up between two different

numbers, a total of 8 lines can be configured. This means that when all line/

call appearances are in use, 1 call is connected while the rest are on hold.

No further outgoing or incoming calls can be made until one of the line/call

appearances becomes available.

In active states, such as ringing, conference, connected, etc., all softkeys

disappear except softkeys that have been set up as line/call appearances,

and any context dependent softkeys required for the active state, such as

the Drop softkey in the connected state. Typically, context dependent

softkeys appear in the top left position and all line/call appearance softkeys

appear in the remaining positions.

Note: In some situations, such as during a conference call, the line/call appearance

softkeys may overwrite some of the context dependent soft keys. In this case,

instead of the Previous and Next softkeys, up or down icons, appear

on the display. By using the navigation keys, you can access the

same functionality as the Previous and Next softkeys.

30 Model 57i IP Phone User Guide

Softkeys

Setting a Line Softkey

You can set a softkey as an additional line on the 57i. The softkey acts as a

line that behaves the same as a hard line key. For more information about

the behavior of line keys, see "Multiple Line and Call Appearances" on

page 23.

You can use the Aastra Web UI only to set a softkey as a line. On the 57i,

you can set the top softkeys with up to 10 functions and the bottom softkeys

with up to 20 functions.

Use the following procedure to set a softkey to function as a line.

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom Keys tab or the Top Keys tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select Line to apply to the softkey.

5. In the "Label" field, enter a label to apply to this softkey.

6. In the "Line" field, select a line to apply to this softkey.

Valid values are 5 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

Model 57i IP Phone User Guide 31

Softkeys

Softkeys as Speeddials

You can set up custom softkeys as speeddials. Speeddial softkeys can dial a

star code for a feature on the system or a phone number or a set of digits. A

customized label displays inside the phone’s display for each softkey. If

you press a custom softkey, the phone goes off-hook and dials the star code

or the number set up for this softkey.

Setting a Speeddial Softkey

The speeddial function can be set using the IP Phone UI or the Aastra Web

UI.

You can save up to 30 speed dial numbers and names on the 57i. These can

be programmed to dial directly to another person’s line or extension, or set

up to quickly access features such as Caller ID (*69), Voicemail.

Use the following procedures to set speeddial on the 57i IP phone.

Entering a Name/Number for Speeddial Key

To enter a number and name in a programmable key:

1. Press the Save key. The screen displays "Save to?"

2. Select a softkey you want to save to.

3. At the "Enter Number" prompt, use the dial pad key to enter the num-

ber.

4. Press the Save key to save the speeddial configuration.

5. At the "Enter Name" prompt, use the dial pad keys to select the letters.

IP Phone UI

Save to?

Enter Number

5553491234

32 Model 57i IP Phone User Guide

Softkeys

Continue to press the number key to access the next letter for that key

(i.e. press 2 three times to access C). Press to move to the next space,

or wait a moment and the cursor automatically advances. To insert a

space between letters, press . To backspace and erase a mistake,

press or the Delete key. You can save up to 16 letters and numbers

on each softkey entry.

6. Press the Save key to finish.

Enter Name

John Smith

aved Memory key

5553491234

Model 57i IP Phone User Guide 33

Softkeys

On the 57i, you can set the top softkeys with up to 10 speeddials and the

bottom softkeys with up to 20 speeddials.

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom Keys tab or the Top Keys tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select Speeddial to apply to the softkey.

5. In the "Label" field, enter a label to apply to this softkey.

6. In the "Value" field, enter the phone number or extension to apply to

this softkey.

7. In the "Line" field, select a line to apply to this softkey.

Valid values are 1 through 9.

8. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

9. Click to save your changes.

10.Click on Operation->Reset.

11.In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

34 Model 57i IP Phone User Guide

Softkeys

Saving an Entry from the Redial, Callers, or Directory Lists to a

Speeddial key

Use the following procedure to save an entry from your Directory List,

Callers List, or Redial List on the IP phone.

1. Press the Directory List, Callers List, or Redial List key. From the Callers

List or Redial List, scroll through the list to find the name and number

that you wish to save to your speed dial.

2. Press the Save key.

3. Press the selected speed dial. If the name is displayed with the number,

both are saved to the speed dial. If no name is displayed, you can enter

the name using the dial pad.

IP Phone UI

Directory List Key

Callers List Key

Redial List Key

Model 57i IP Phone User Guide 35

Softkeys

Softkeys as "Do not Disturb"

The IP phones have a feature you can enable called "Do not Disturb

(DND). The DND function allows you to turn "do not disturb" ON and

OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a

message, depending on how your system administrator set up the

configuration server. The second line on the screen of the IP phone shows

when DND is set.

If the phone shares a line with other phones, only the phone that has DND

configured is affected.

You can set DND on the softkeys using the Aastra Web UI only. DND is not

configurable from the IP phone UI.

Setting a "Do Not Disturb" Softkey

Setting "Do Not Disturb" Softkey

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom Keys tab or the Top Keys tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select Do Not Disturb to apply to the softkey.

5. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

36 Model 57i IP Phone User Guide

Softkeys

Softkeys as Busy Lamp Field (BLF)

You can set a softkey to Busy Lamp Field (BLF).

The BLF feature on the IP phones allows a specific extension to be

monitored for state changes. BLF monitors the status (busy or idle) of

extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a

worker’s phone use (busy or idle). When the worker picks up his phone to

make a call, a busy indicator on the Supervisor’s phone shows that the

worker’s phone is in use and busy.

On the 57i, the busy and idle indicators show on the IP phone screen

display next to the softkey programmed for BLF functionality. When the

monitored user is idle, an icon with the handset on-hook shows next to the

BLF softkey. When the monitored user is on an active call, a small

telephone icon is shown with the handset off-hook.

Note: You can also use the BLF configured softkey to dial out. Contact your system

administrator for more information.

Setting a BLF Softkey

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom Keys tab or the Top Keys tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

Aastra Web UI

Model 57i IP Phone User Guide 37

Softkeys

4. In the "Type" field, select BLF to apply to the softkey.

5. In the "Label" field, enter a label to apply to this softkey.

6. In the "Value" field, enter the phone number or extension you want to

monitor.

7. In the "Line" field, select a line for which to apply this softkey.

Valid values are 1 through 9.

8. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

9. Click to save your changes.

10.Click on Operation->Reset.

11.In the "Restart Phone" field click to restart the IP phone.

38 Model 57i IP Phone User Guide

Softkeys

Softkeys as BLF List

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)

You can set a softkey to BLF list.

The BLF list feature on the IP phones is specifically designed to support the

BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows

the IP phone to subscribe to a list of monitored users defined through the

BroadWorks web portal.

Note: Your system administrator must have BLF List enabled on the BroadWorks

Server. Contact your system administrator for more information.

In addition to monitoring the idle and busy state, the BLF list feature also

supports the ringing state. When the monitored user is idle, there is a

small telephone icon shown with the handset on-hook. When the

monitored user is on an active call then a small telephone icon is shown

with the handset off-hook.

Note: You can also use a BLF/List configured key to dial out.

Example

A receptionist has a 57i running Broadsoft firmware that subscribes to a list

of extensions from the BroadWorks Application Server. On the 57i, the

softkey LEDs illuminate either flashing, solid, or turn off depending on the

state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared Call

Appearance (SCA) feature and does not permit call control over the moni-

tored extension.

Setting a BLF List Softkey

The BLF List functions can be configured on the 57i using the Aastra Web

UI only. If you set a softkey to use BLF/List, you must also enter a BLF List

URI at Operation->Softkeys and XML->Services. The BLF List URI is the

name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp

field page for your particular user. For example, my480i-blf-

list@as.broadworks.com. The value of the BLF\List URI parameter must

match the list name configured. Otherwise, no values display on the 57i

screen and the feature is disabled.

Model 57i IP Phone User Guide 39

Softkeys

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom Keys tab or the Top Keys tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).

Note: The "Label" and "Value" field are not required. The BroadWorks BLF List

name is configured in the "BLF List URI" field instead.

5. In the "Line" field, select a line number that is actively registered to the

appropriate SIP proxy you are using.

6. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

7. In the "BLF List URI" field, enter the name of the BLF list defined on the

BroadSoft BroadWorks Busy Lamp field page for your particular user.

For example, my53i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

40 Model 57i IP Phone User Guide

Softkeys

Softkeys for Accessing XML Services

The 57i IP phone has a feature you can enable called "XML" (Extensible

Markup Language). XML is a markup language much like HTML. Your

system administrator can create customized XML menu services and load

them to your IP phone. These services include things like weather and

traffic reports, contact information, company info, stock quotes, or custom

call scripts.

Note: You can configure XML using the Aastra Web UI only.

On the 57i IP phone, you can access the XML applications from the IP

Phone UI in two ways:

•Via the "Services" menu

• Via an XML softkey

Note: The XML services must be set up by your system administrator before you can

use the key. Contact your system administrator for more information.

By default, the Services key is the first key on the "Top" softkeys.

Using the Aastra Web UI, you can setup the Services menu on the IP phone

to display XML applications. Under Operations->Softkeys and XML, you

can click on the "Top Keys" tab and enter the XML URI and Services Label

in the "XML Application URI" and XML Application Title" fields,

respectively.

Note: Contact your system administrator for the applicable URI to enter in this field.

After the Services menu is configured, you can use the IP Phone UI and

press the Services key to access the XML applications.

Using the Aastra Web UI, you can also configure a softkey to access XML

applications. Under Operations->Softkeys and XML, you can click on the

"Bottom Keys" or "Top Keys" tabs and assign a key type as "XML". You

must also set the following for XML softkeys:

• XML Application URI

• XML Application Title

Services Key

Top and bottom keys are

softkeys

Model 57i IP Phone User Guide 41

Softkeys

The XML Application URI is the URI loaded by your phone. The phone

performs an HTTP GET. Contact your system administrator for the

applicable XML URI to enter in the "XML Application URI" field.

The XML Application Title is the label that displays beside the XML

softkey on your phone. If you use the Services key to access the XML

features, the "XML Application Title" is the label that displays on the

Services Menu in the IP Phone UI.

Setting XML Services

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom Keys tab or the Top Keys tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. Select "Key 1" (Services).

5. In the "Type" field, select "XML".

6. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

7. Under the "Services" section in the "XML Application URI" field, enter

the applicable URI(s) .

8. in the "XML Application Title" field, enter the applicable label to dis-

play for the Services Menu .

Aastra Web UI

42 Model 57i IP Phone User Guide

Softkeys

Note: Contact your system administrator for the appropriate value(s) to enter in the

"XML Application URI" field.

9. Click to save your changes.

10.Click on Operation->Reset.

11.In the "Restart Phone" field click to restart the IP phone.

Setting an XML Softkey

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom tab or the Top tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select "XML".

5. In the "Label" field, enter a label to apply to this softkey.

6. In the "Value" field, enter a URI to apply to this softkey.

Note: Contact your system administrator for the appropriate value(s) to enter in the

"Value" field.

7. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

Model 57i IP Phone User Guide 43

Softkeys

Accessing the XML Service

After an XML application(s) has been saved to your IP phone, and either

the Services Menu or a softkey have been configured to access the XML

applications, the customized service is ready for you to use.

From the Services Menu

Use the following procedure to access XML applications from the Services

Menu. Use the following illustration as a reference.

1. Press the Services key.

2. Use the and to scroll through the items.

3. For menu and directory services, select a service to display the informa-

tion for that customized service. Message services display to the screen

after pressing the programmable key. For user input services, follow the

prompts as appropriate.

4. To exit from the "Services" menu, press the Services key again.

From an XML Softkey

1. Press the XML softkey on the 57i phone. A "Custom Features" screen

displays or the title you specified.

2. Use the and to scroll through the customized features.

3. For menu and directory services, select a service to display the informa-

tion for that customized service. Message services display to the screen

after pressing the programmable key. For user input services, follow the

prompts as appropriate.

4. To exit from the "Customized Features" screen, press the XML softkey

again.

IP Phone UI

Services Key

44 Model 57i IP Phone User Guide

Softkeys

Softkeys as Flash Key

You can set a softkey to generate a flash event when it is pressed on the 57i

or 57i handset. You do this by setting the softkey to "flash". The IP phone

generates flash events only when a call is connected and there is an active

RTP stream (for example, when the call is not on hold).

Setting a Flash Softkey

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom tab or the Top tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select "Flash".

5. In the "Label" field, enter a label to display on the phone for the softkey.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

Model 57i IP Phone User Guide 45

Softkeys

Softkeys as Sprecode

You can set a softkey to automatically activate specific services offered by

the server by setting a softkey to "sprecode". For example, if the sprecode

value of *82 is configured, then by pressing the softkey, *82 automatically

activates a service provided by the server. The value you enter for this field

is dependent on the services provided by the server. Contact your system

administrator for information about available services.

Setting a Sprecode Softkey

Use the following procedure to configure a sprecode softkey on the 57i

phone.

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom tab or the Top tab.

3. Select from "Key 1" through "Key 20" on the bottom tab..

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select Sprecode.

5. In the "Label" field, enter a label to display on the IP phone for this soft-

key.

6. In the "Value" field, enter the appropriate value for accessing specific

services from the server.

Note: For values to enter in this field, contact your system administrator.

Aastra Web UI

46 Model 57i IP Phone User Guide

Softkeys

7. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the "Connected" state to apply to this soft-

key.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Model 57i IP Phone User Guide 47

Softkeys

Static and Softkey Settings for Park/Pickup

The IP phone has a park and pickup call feature that allows you to park a

call and pickup a call when required. There are two ways a user can

configure this feature:

• Using a static configuration

• Using a programmable configuration (using softkeys)

Note: The IP phone accepts both methods of configuration. However, to avoid

redundancy, Aastra Telecom recommends you configure either a static con-

figuration or a programmable configuration.

The IP phone supports the Park/Pickup feature on the Asterisk,

BroadWorks, Sylantro, and ININ PBX servers.

The following paragraphs describe the park and pickup methods of

configuration on the IP phones.

Park/Pickup Static Configuration

You can configure a static configuration for parking and picking up a call

using the Aastra Web UI at Basic Settings-> Preferences. By entering the

appropriate value in the "Park Call" and "Pickup Parked Call" fields, you

tell the phone where to park a live call and where to pickup the parked call.

On the IP phone UI, the static configuration method displays the following:

• When a call comes in, and you pickup the handset, the default label of

"Park" displays on the Phone UI.

• After pressing the "Park" softkey to park the call, the default label of

"Pickup" displays on the phone UI.

Note: On the 57i handset, pressing Ï displays the "Park" and "Pickup" labels.

The values you enter in the Aastra Web UI for the Park/Pickup call feature

are dependant on your type of server. The following table provides the

values you enter for the "Park Call" and "Pickup Parked Call" fields in the

Aastra Web UI.

Park/Pickup Call Server Configuration Values

*Leave "value" fields blank to disable the park and pickup feature.

Server Park Values* Pickup Values*

Aasterisk 700 700

Sylantro *98 *99

BroadWorks *68 *88

ININ PBX callpark pickup

48 Model 57i IP Phone User Guide

Softkeys

Configuring Park /Pickup using Static Configuration

Use the following procedure to configure the Park/Pickup call feature

using the static configuration method.

Note: Aastra recommends you configure either the static or the programmable con-

figuration, but not both.

1. Click on Basic Settings->Preferences->General.

2. Enter a server value in the Park Call field to which incoming live calls

will be parked.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 47.

Aastra Web UI

Model 57i IP Phone User Guide 49

Softkeys

3. Enter a server value in the "Pickup Parked Call" field.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 47.

4. Click to save your changes.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP phone.

Park/Pickup Softkey Configuration

The programmable method of configuration creates park and pickup

softkeys that you can configure on the 57i phone.

You can set a softkey as "Park" or "Pickup" and then:

• specify a customized label to display on the Phone UI

•specify a value

• specify which line to use

• specify the state of the park and/or pickup keys

On the IP phone UI, the Park/Pickup feature displays the following:

• When a call comes in, and you pickup the handset, the custom label that

you configured for the Park softkey displays on the Phone UI.

• After the call is parked, the label that you configured for the Pickup soft-

key displays on other phones in the network. You can then press the

"Pickup" softkey, followed by the applicable value to pickup the call on

another phone in your network.

You can configure a Park and Pickup programmable configuration using

the Aastra Web UI.

Softkey Configuration Using the Aastra Web UI

On the 57i, you configure a Park and/or Pickup key at Operation->Softkeys

and XML. You enter a key label, and value for a specific line on the phone.

The default state of the Park configuration is "connected". The default state

of the Pickup configuration is "idle, outgoing".

Note: Applicable values depend on the server in your network (Asterisk, Broad-

Works, Sylantro, ININ PBX. See the table "Park/Pickup Call Server Configu-

ration Values" on page 47.

50 Model 57i IP Phone User Guide

Softkeys

Configuring Park/Pickup using Softkey Configuration

Use the following procedure to configure the Park/Pickup call feature

using the softkey configuration method.

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom tab or the Top tab.

3. Select from "Key 1" through "Key 20" on the bottom tab for parking a

call..

Select from "Key 1" through "Key 10" on the top tab for parking a call.

4. In the "Type" field, select Park.

5. In the "Label" field, enter a label for the Park softkey.

6. In the "Value" field, enter the appropriate value based on the server in

your network.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 47.

7. In the "Line" field, select a line for which to apply the Park configura-

tion.

8. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the "Connected" state to apply to this soft-

key.

Aastra Web UI

Model 57i IP Phone User Guide 51

Softkeys

9. Pick another softkey (from top or bottom keys) to configure for Picking

up a call.

10.In the "Label" field, enter a label for the Pickup softkey.

11.In the "Value" field, enter the appropriate value based on the server in

your network.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 47.

12.In the "Line" field, select a line for which to apply the Pickup configura-

tion.

13.If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the "Idle" and "Outgoing" states to apply

to this softkey.

14.Click to save your changes.

15.Click on Operation->Reset.

16.In the "Restart Phone" field click to restart the IP phone.

52 Model 57i IP Phone User Guide

Softkeys

Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phones to park a call and pick up a

parked call.

Park a Call

1. While on a live call, press the "Park" softkey.

2. Perform the following for your specific server:

If the call is parked successfully, the response is either a greeting voice

confirming that the call was parked, or a hang up occurs. The parked call

party will get music on hold.

3. If the call fails, you can pick up the call (using the next procedure) and

press the "Park" softkey again to retry step 2.

Pickup a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the "Pickup" softkey.

If the call pick up is successful, you are connected with the parked call.

For Asterisk Server

- Server announces the extension

number where the call has been

parked. Once the call is parked,

press the y key to complete

parking.

For BroadWorks Server

- After you hear the greeting from

the CallPark server, enter the

extension where you want to park

the call.

For Sylnatro Server

- Enter the extension number where

you want to park the call, followed

by "#" key.

For ININ Server

- Enter the extension number where

you want to park the call, followed

by "#" key.

Model 57i IP Phone User Guide 53

Softkeys

Softkeys as Last Call Return (lcr) (Sylantro Servers only)

Using the Aastra Web UI, you can configure the "Last call return" (lcr)

function on a softkey. This feature is for Sylantro servers only.

How it works

If you configure "lcr" on a softkey, and a call comes into your phone, after

you are finished with the call and hangup, you can press the key

configured for “lcr” and the phone dials the last call you received. When

you configure an “lcr” softkey, the label “LCR” displays next to that softkey

on the IP phone. When the Sylantro server detects an “lcr” request, it

translates this request and routes the call to the last caller.

Setting a Last Call Return Softkey

Use the following procedure to configure a Last Call Return softkey on the

57i phone.

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom tab or the Top tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select Last Call Return.

Aastra Web UI

54 Model 57i IP Phone User Guide

Softkeys

5. In the "Line" field, select the line you want to apply to this softkey.

Valid values are 1 through 9.

6. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Model 57i IP Phone User Guide 55

Softkeys

Softkeys as Services

By default, the 57i has a Services key configured on key 1 of the top set of

keys. However, you can use any softkey to configure a "Services" key.

The Services key accesses enhanced features and services provided by

third parties. Using the "Services" key, you can:

• Select customized (XML) features

• Utilize a Caller List

• Utilize a Directory

• Utilize Voicemail

Note: Other than the Services Menu, you can also configure the Caller List and

Directory List on separate softkeys.

The XML customized services are created and provided by your system

administrator through the diverse web based language of XML.

Availability of these services depends on your phone system or service

provider.

Reference

For more information about XML, Caller List, Directory, and Voicemail, see

the following:

•"Softkeys for Accessing XML Services" on page 40

•"Callers List" on page 88

•"Directory List" on page 81

•"Voicemail" on page 97

For more information about Services you can access on your phone, con-

tact your system administrator.

Services

Key

56 Model 57i IP Phone User Guide

Softkeys

Setting Services Softkey

Use the following procedure to configure a Services softkey on the 57i

phone.

1. Click on Operation->Softkeys and XML.

2. Click on the Bottom tab or the Top tab.

3. Select from "Key 1" through "Key 20" on the bottom tab.

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select Services.

5. In the "Label" field, enter a label to apply to this softkey.

6. In the "Line" field, select the line you want to apply to this softkey. Valid

values are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check

(enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

Model 57i IP Phone User Guide 57

Softkeys

Softkeys as Directory

By default, the 57i has a Directory key configured on key 2 of the top set of

keys. However, using the Aastra Web UI, you can assign the Directory key

to any softkey on the top or bottom keys on the phone..

The "Directory List" feature allows you to store frequently used names and

numbers on the phone. You can also dial directly from a directory entry.

You can use the Directory key to access a Directory List which contains a

customized list of names with phone numbers and labels.

In addition to creating a Directory softkey, you can also download a

Directory List to your PC if required using the Aastra Web UI.

Reference

For more information about the Directory List, see "Directory List" on

page 81.

Directory

97 items

Use to view

Press 1st letter

Add New

DeleteList

Quit

82 Model 57i IP Phone User Guide

Managing Calls

Adding to and Editing the Directory List

You can store a maximum of 7 numbers associated with a unique name.

You can apply pre-defined labels to the entry which include, Office, Home,

Cell, and Pager, or create your own labels. The following table indicates the

maximum characters for each line and field in the Directory List.

The following examples illustrate the IP Phone UI screens you can use to

add/edit entries in the Directory List.

Screen 1

Screen 2

Directory List Limitations

Maximum length of a line 255

characters

Maximum length of a name 16

characters

Maximum length of a label 14

characters

Maximum length of a URI 45

characters

Maximum number directory entries in the

NVRAM

200

entries

Name

Number

Line: 1 more

Cancel

Save

Backspace

abc

Cancel

Label

Oce |

Save

Backspace

abc

Model 57i IP Phone User Guide 83

Managing Calls

Adding Names, Numbers, Labels

On Screen 1:

• You can add names using the abc softkey.

• You can add numbers (up to 7 numbers per name) using the numbers

on the phone’s keypad.

•Use the Backspace softkey when required.

•Use the Save softkey when you are finished addnig the name and num-

ber(s).

• You can exit from Screen 1 at any time without saving by pressing the

Cancel softkey.

Note: Use the keys to toggle between Screen 1 and Screen 2.

On Screen 2:

• You can add a label or URI using the abc softkey; Or you can populate

the "Label" field with a pre-defined label (Office, Home, Cell, Pager) by

pressing the Label softkey.

•Use the Backspace softkey when required.

•Use the Save softkey when you are finished addnig the Label.

• You can exit from Screen 2 at any time without saving by pressing the

Cancel softkey.

Editing Names, Numbers, and Labels

On Screen 1, when the cursor is in the "Line" field, softkey 5 displays a

Change softkey. The following example illustrates a Directory entry for

"Steve Smith", with a phone number and an "Office" label. Since the

cursor is in the "Line" field, the Change softkey displays.

The following example shows the same Directory entry without a label.

• You can use the Dial softkey to automatically dial the number in the

Directory entry.

• You can use the Add Number softkey to add additional numbers to the

current Directory entry (up to 7 numbers per name).

Steve Smith

Oce

905-760-9999

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Steve Smith

905-760-9999

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

84 Model 57i IP Phone User Guide

Managing Calls

• You can use the Delete softkey to delete a number or to delete multiple

numbers in an entry (see "Deleting Single and Multiple Numbers in an

Entry" on page 86.

• You can use the Change softkey to change a number or a name.

• You can use the Quit softkey to quit the editing of the current Directory

entry.

Scrolling Multiple Screens Per Entry

If there are multiple numbers for an entry, the and keys display for

you to scroll multiple screens. The following examples show Screen 1 as

Steve Smith’s Office number, Screen 2 as Steve Smith’s Home number,

and Screen 3 as Steve Smith’s Cell number. The first scroll indicates

there are multiple number entries for the name. The indicates you

can scroll forward or backward between screens. The indicates this is

the last number entry for the name.

905-760-9999

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Arrange

783-555-7676

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Arrange

Home

783-444-5555

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Arrange

Cell

Model 57i IP Phone User Guide 85

Managing Calls

Arranging Multiple Screens

You can use the Arrange softkey to move the number/label/line forward or

backward between screens for the specified name. If there is a label

assigned to the entry, the following screen displays after pressing the

Arrange softkey.

•Pressing the Save softkey in the above screen places the Cell label, the

Cell number, and line associated with the Cell number, into the one

position. So the first screen to display for the entry would be the Cell

number screen. If no label is assigned to the entry, the numbers would

be arranged in the order you specify.

The following example illustrates the new arrangement of Steve Smith’s

numbers.

Note: The Office label moves to the second position and the Home label moves to

the last position.

Save

Cancel

Label: Cell

1. Oce

2. Home

3. Cell

783-444-5555

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Arrange

Cell

905-760-9999

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Arrange

783-555-7676

Line: 1 |

Dial

Add Number

Delete

Change

Quit

001

Arrange

Home

86 Model 57i IP Phone User Guide

Managing Calls

Deleting Single and Multiple Numbers in an Entry

You use the Delete softkey to delete a single number or multiple numbers

for an entry. For a single number assigned to a name, pressing the Delete

softkey displays the following screen.

•You can press Yes to delete the directory entry (name, number, label,

and line) from the Directory List.

•You can press Cancel to cancel the delete function.

For multiple numbers assigned to a name, pressing the Delete softkey

displays the following screen.

•You can press Entries to delete the directory entry (name, all numbers,

labels, and lines associated with the name) from the Directory List.

•You can press Number to delete only a specific number associated with

a name.

•You can press Cancel to cancel the delete function.

Cancel

Delete?

Steve Smith

Yes

Cancel

Delete number

2272939

Number

Entries

or delete all

Steve Smith

entries?

Model 57i IP Phone User Guide 87

Managing Calls

Downloading the Directory List to Your PC

You can download the Directory List to your PC via the Aastra Web UI. The

phone stores the directorylist.csv file to your PC in comma-separated

value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The

following is an example of a Directory List in a spreadsheet application.

The file displays the name, phone number, and line number for each

Directory entry.

Server to IP Phone Download

Your system administrator can populate your IP phone Directory List with

server directory files. Contact your system administrator for more details.

Accessing the Directory List

Use the following procedures to access the Directory List.

1. Press the Services key on the phone to display the Services menu, and

select "Directory List".

Press the Directory softkey (default key is key 2 on the Top Keys).

2. Use the keys to scroll through the line items in the Directory

List.

3. To dial a displayed entry from the Directory List, pick up the handset,

press the handsfree key, or press the Dial softkey.

4. To exit the Directory List, press the Quit softkey.

IP Phone UI

88 Model 57i IP Phone User Guide

Managing Calls

Callers List

The Callers list is a stored log of your incoming calls. The 57i telephone

stores information on up to 200 incoming calls in the Callers list. Your

telephone logs the number and name (if available) of the caller, when they

last called, and the number of times they tried to reach you.

When the Callers list is full, the oldest call records are deleted to accommo-

date the information of new callers.

If the telephone number of an incoming or outgoing call matches a number

that you have programmed with a name in a programmable key or the

Directory, the Callers list will display the name and number.

The display shows you how many callers have been added to the list since

you last checked it.

Caller’s List Screen Display

You can view, scroll, and delete line items in the Callers List from the IP

phone UI. You can also directly dial from a displayed line item in the

Callers List.

You can also download the Callers List to your PC for viewing using the

Aastra Web UI. When you download the Callers List, the phone stores the

callerlist.csv file to your computer in comma-separated value (CSV)

format.

Display Item Description

450-349-0438 Indicates you have returned the call from the

Callers list.

N MAR 04 3:30pm

2x "N" indicates a new call.

XX New Callers When you’re not on the telephone and not in

the Callers list, the display shows you how

many callers have been added to the list since

you last checked it.

Indicates an unanswered call in the Callers list.

Indicates an answered call in the Callers list.

Indicates a Call Waiting call in the Callers list.

Indicates an incoming Call Waiting call.

John Burns

9054550055

Jun 8 2:41pm 2X

"2x" indicates this caller has called twice. The

display shows the date and time of the last call

from that caller.

Model 57i IP Phone User Guide 89

Managing Calls

You can use any spreadsheet application to open the file for viewing. The

following is an example of a Callers List in a spreadsheet application. This

file displays the name, phone number, and the line that the call came in on.

Using the Callers List

Use the following procedure to access the Callers List. Use the following

illustration as a reference.

1. Press the Callers List key.

Press the Services key if your system administrator has configured the

Services key to access the Callers List.

2. Use the keys to scroll through the line items in the Callers List.

Note: To the left of a line item, a b icon displays with the handset ON or OFF the

receiver. The ON receiver indicates the call came in as a missed call. The OFF

receiver indicates the call came in and was answered.

3. To delete all entries in the Callers list, press the Delete softkey at the

"Callers List" header.

To delete a line item from the Callers List, select the line item you want

to delete and press the Delete softkey.

IP Phone UI

Callers List

Key

Handsfree

Button

90 Model 57i IP Phone User Guide

Managing Calls

4. To cancel a delete function, press the or the Scroll keys.

5. To save a line item to a softkey for speeddialing, press the Save softkey

and enter the line number at the "Save to?" prompt that is already con-

figured for speeddialing at a softkey.

6. To dial a displayed entry from the Callers List, pick up the handset,

press the handsfree button, or press a line key.

7. To exit the Callers List, press the Callers List key.

Editing in the Callers List

Important: The Caller List does not save changes. Editing in the Callers List

is generally used if you plan to call the number and need to add a prefix.

In the Callers List, if a dial pad key is pressed when a number and/or a

name is displayed, the cursor will automatically add the digit at the left

side of the number to enable the entry of the prefix.

Use the following procedure to edit the Callers List. Use the following

illustration as a reference.

1. Press the Callers List Key.

IP Phone UI

nsJohn Burn

9054550055

Jun 8 2:55pm

007

Callers List

Key

Handsfree

Button

Model 57i IP Phone User Guide 91

Managing Calls

2. Press to find the entry you want to edit. Press to view the

most recent call, or to see the oldest call on your list.

3. Press any key on the dial pad to begin editing.

4. To move the cursor one digit to the right, press . To erase one digit to

the left of the cursor, press .

5. To dial the displayed number press , or just lift the handset, or

press any line keys.

Deleting from the Callers List

You can delete individual items from the Callers List, or you can delete all

items in the Callers List..

Use the following procedure to delete an individual item from the Callers

List. Use the following illustration as a reference.

1. Press the Callers List Key.

2. Use keys to find the item you want to delete.

3. Press the Delete softkey.

4. Press the Delete softkey again at the prompt to erase the item.

Use the following procedure to delete all items from the Callers List.

1. Press the Callers List Key.

2. Press the Delete softkey.

3. Press the Delete softkey again at the prompt to erase all items.

IP Phone UI

Callers List

Key

92 Model 57i IP Phone User Guide

Managing Calls

Downloading the Callers List

Use the following procedure to download the Callers List to your PC using

the Aastra Web UI.

1. Click on Operation->Directory.

2. In the Callers List field, click on .

A File Download message displays.

3. Click OK.

4. Enter the location on your computer where you want to download the

Callers List and click SAVE.

The callerslist.csv file downloads to your computer.

5. Use a spreadsheet application to open and view the Callers List.

Aastra Web UI

Model 57i IP Phone User Guide 93

Managing Calls

Call Forwarding

The call forwarding feature on the IP phone allows incoming calls to be

forwarded to another destination. The phone sends the SIP message to the

SIP proxy, which then forwards the call to the assigned destination.

Call forwarding is disabled by default. You can enable call forwarding on a

global basis or on an individual line-basis, for each line. If you have

configured call forwarding on an individual line, then the settings for this

line are used; otherwise, the phone-wide call forward settings are used.

You can enable call forwarding on all phones (global settings) or on specific

lines (local settings) of a single phone. For local settings, you can set call

forwarding on up to 9 individual lines.

For global and local call forwarding, you can set the following:

• Call forward mode

• Destination number

•Number of rings before forwarding the call (from 1 to 9 rings)

The following are the call forward modes you can set:

Note: You can set the global call forward settings using the IP phone UI or the Aastra

Web UI. However, you must use the Aastra Web UI to set the per-line call for-

ward settings. The per-line settings override the settings for global call for-

warding.

Call

ForwardMode Description

Off

(Aastra Web UI only)

Disables call forward

All Phone forwards all incoming

calls immediately to the

specified destination.

Busy Phone forwards incoming calls

if the line is already in use.

No Answer Phone forwards the call if it is

not answered in the specified

number of rings

Busy No Answer Phone forwards the call if

either the line is already in use

or the call is not answered in

the specified number of rings.

94 Model 57i IP Phone User Guide

Managing Calls

Setting Call Forwarding

Use the following procedure to set global call forwarding.

For Global Call Forward Settings

1. Press on the phone to enter the Options List.

2. Select Call Forward and press Show.

3. Enter the "Call Forward" number destination for which you want your

incoming calls to be forwarded.

Note: If you leave the "Number" field blank, call forwarding is disabled.

4. Enter the "Call Mode" that you want to set on your phone.

5. Enter the "Number of Rings" you want to set before the call is

forwarded. Valid values are 1 to 9.

Note: "Number of Rings" field applys to No Answer and Busy No Answer modes

only.

6. Press Enter to save the settings.

1. Click on Basic Settings->Call Forward.

For Global Call Forward Settings:

2. In the "Mode" field, select the mode you want to set on your phone.

Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and

remove the phone number in the "Number" field.

3. In the "Number" field, enter the call forward number for which you

want your calls to be call forwarded.

IP Phone UI

Aastra Web UI

Model 57i IP Phone User Guide 95

Managing Calls

4. In the "Number of Rings" field, enter the number of rings you want to

set before the call is

forwarded. Valid values are 1 to 9.

5. Click to save the Call Forward settings. The changes are

dynamic and are immediately applied to the phone.

For Per-Line Call Forward Settings:

1. Select a line to set Call Forwarding on.

2. In the "Mode" field, select the mode you want to set on this line.

Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and

remove the phone number in the "Forward Number" field.

Note: To force a line to use the global settings, set the "Mode" field to Global.

3. In the "Forward Number" field, enter the call forward number for which

you want your calls on this line to be call forwarded.

4. In the "Number of Rings" field, select the number of rings on the line

before the call is forwarded. Valid values are 1 to 9.

5. Click to save the Call Forward settings. The changes are

dynamic and are immediately applied to the phone.

96 Model 57i IP Phone User Guide

Managing Calls

Missed Calls Indicator

The IP phone has a "missed calls" indicator that increments the number of

missed calls to the phone. This feature is accessible from the IP phone UI

only.

The number of calls that have not been answered increment on the

phone’s idle screen as "<number> New Calls". As the number of

unanswered calls increment, the phone numbers associated with the calls

are stored in the Callers List. The user can access the Callers List and clear

the call from the list. Once the user accesses the Callers List, the

"<number> New Calls" on the idle screen is cleared.

Accessing and Clearing Missed Calls.

Use the following procedure to access and clear missed calls from the

Callers List. Once you display the Callers List, the "<number> New Calls"

indicator clears. Use the following illustration as a reference.

1. Press Callers List key on the phone.

Press the Services key and select Callers List from the menu.

2. Use the keys to scroll through the line items in the Callers List

to find the line items that have the b icon with the receiver ON. These

are the missed calls to the phone.

3. To clear a line item from the Callers List, select the line item you want to

delete and press the Clear softkey.

The line item is deleted from the Callers List.

IP Phone UI

Callers List

Key

Services

Key

Model 57i IP Phone User Guide 97

Managing Calls

Voicemail

The Voicemail feature on the 57i IP phone allows you to use a line,

configured with a phone number for dialing out, to connect to a voicemail

server.

For each assigned Voicemail number, there can be a minimum of 0 or a

maximum of 1 Voicemail access phone number.

The Voicemail list displays a list of phone numbers assigned to the

57i that have registered voicemail accounts associated with them.

Note: The Voicemail list does not display the voicemail access number.

The phone displays up to 99 voicemails for an account even if the number

of voicemails exceeds the limit.

Registered account numbers/URIs that exceed the length of the screen,

either with or without the voicemail icon and the message count, are

truncated with an ellipse character at the end of the number/URI string.

The end of the Voicemail list displays the number of new voicemail

messages (if any exist).

Contact your system administrator for lines configured for Voicemail.

Using Voicemail

1. Press the Services key on the phone.

2. Select "Voicemail".

3. Use the keys to scroll through the line items in the Voicemail

list.

4. When you have selected a line item, press the handsfree key,

Scroll Right key, or press a line softkey to make an outgoing call using

the voicemail access phone number associated with the line for which

the voicemail account is registered.

From a selected item in the Voicemail list, you can also lift the handset

(go offhook) to make an outgoing call using the voicemail access phone

number.

IP Phone UI

98 Model 57i IP Phone User Guide

Additional Features

This section describes additional features you can use on the 57i phone.

Star Codes

All of the main call handling and extension management features for your

system can be set up as speed dials on softkeys on your phone. Contact

your system administrator for more information.

If these have not been set up, you can dial any star code commands on the

57i phone the same way you would on a regular telephone.

Suppressing DTMF Playback

A feature on the IP phones allows you to enable or disable the suppression

of DTMF playback when a number is dialed from the softkeys.

When suppression of DTMF playback is disabled, and you press a softkey,

the IP phone dials the stored number and displays each digit as dialed in

the LCD window.

When the suppression of DTMF playback is enabled, the IP phone dials

the stored number and displays the entire number immediately in the LCD

window, allowing the call to be dialed faster.

DTMF playback suppression is disabled by default. Suppressing DTMF

playback can be configured using the Aastra Web UI.

Configuring Suppression of DTMF Playback

Use the following procedure to configure suppression of DTMF playback.

1. Click on Basic Settings->Preferences.

2. Go to the "General" section.

3. Enable the "Suppress DTMF Playback" field by checking the check box.

(Disable this field by unchecking the box). Default is disabled.

4. Click to save your settings. These changes are not dynamic.

You must restart your IP phone for the changes to take affect.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP phone and

apply the changes.

Aastra Web UI

Model 57i IP Phone User Guide 99

Additional Features

Display DTMF Digits

A feature on the 57i phone allows users to enable or disable DTMF (dual-

tone multi-frequency) digits to display to the IP phone when using the

keypad to dial, or when dialing from a softkey or programmable key.

DTMF is the signal sent from the phone to the network that you generate

when you press the phone’s touch keys. This is also known as “touchtone”

dialing. Each key you press on your phone generates two tones of specific

frequencies. One tone is generated from a high-frequency group of tones

and the other from a low frequency group.

If you enable the Display DTMF Digits parameter, the digits you are

dialing from the keypad or from a programmable key display to the IP

phone’s LCD display. This parameter is disabled by default (no digits

display when dialing).

You can enable the "Display DTMF Digits" parameter using the Aastra

Web UI.

Configuring Display of DTMF Digits

Use the following procedure to configure the display of DTMF digits on the

IP phone.

1. Click on Basic Settings->Preferences->General.

2. Enable the "Display DTMF Digits" field by checking the check box.

Disable this field by unchecking the box). Default is disabled.

3. Click to save your settings. These changes are not dynamic.

You must restart your IP phone for the changes to take affect.

4. Click on Operation->Reset.

5. In the "Restart Phone" field click to restart the IP phone and

apply the changes.

Aastra Web UI

100 Model 57i IP Phone User Guide

Additional Features

Stuttered Dial Tone

You can enable or disable the playing of a stuttered dial tone when there is

a message waiting on the IP phone.

You can configure this feature using the Aastra Web UI.

Configuring Stuttered Dial Tone

Use the folllowing procedures to configure stuttered dial tone on the IP

phone.

1. Click on Basic Settings->Preferences->General.

2. Stuttered dial tone is enabled by default. If required, disable the "Stut-

tered Dial Tone" field by unchecking the check box.

3. Click to save your settings.

4. Click on Operation->Reset.

5. In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

Model 57i IP Phone User Guide 101

Additional Features

Play Call Waiting Tone

You can enable or disable the playing of a call waiting tone when a caller is

on an active call and a new call comes into the phone.

You can configure this feature using the Aastra Web UI.

Configuring Call Waiting Tone

Use the folllowing procedures to configure a call waiting tone on the IP

phone.

1. Click on Basic Settings->Preferences->General.

2. A call waiting tone is enabled by default. If required, disable the "Play

Call Waiting Tone" field by unchecking the check box.

3. Click to save your settings.

4. Click on Operation->Reset.

5. In the "Restart Phone" field click to restart the IP phone.

Aastra Web UI

102 Model 57i IP Phone User Guide

Additional Features

Incoming Intercom Calls and Auto-Answer

A feature on the 57i IP phone allows you to set intercom settings and

automatic answering for incoming intercom calls.

On incoming intercom calls, you can enable (turn ON) or disable (turn

OFF) the microphone on the IP phone. You can also enable or disable

“Auto-Answer” and “Play Warning Tone” for incoming intercom calls.

If “Auto-Answer” is enabled, the phone automatically answers an

incoming intercom call. If “Play Warning Tone” is also enabled, the phone

plays a tone to alert the user before answering the intercom call. If “Auto-

Answer” is disabled, the phone rejects the incoming intercom call and

sends a busy signal to the caller. By default, auto-answer, the microphone,

and playing a warning tone are all enabled for incoming intercom calls.

You can set incoming intercom settings and auto-answer using the Aastra

Web UI only.

Configuring Incoming Intercom and Auto-Answer

Use the folllowing procedures to configure incoming intercom calls and

auto-answer on the IP phone.

1. Click on Basic Settings->Preferences->Incoming Intercom Settings.

2. The "Auto-Answer" field is enabled by default. The automatic answer-

ing feature is turned on for the IP phone for answering Intercom calls.

To disable this field, uncheck the box.

Note: If the Auto-Answer field is not checked (disabled), the phone rejects the

incoming intercom call and sends a busy signal to the caller.

3. The "Microphone Mute" field is enabled by default. The microphone is

muted on the IP phone for Intercom calls made by the originating caller.

To disable this field, uncheck the box.

4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer”

is enabled, the phone plays a warning tone when it receives in incoming

intercom call. To disable this field, uncheck the box.

5. Click to save your settings.

6. Click on Operation->Reset.

Aastra Web UI

Model 57i IP Phone User Guide 103

Additional Features

7. In the "Restart Phone" field click to restart the IP phone.

Using Redial Key for “Last Number Redial”

The IP phone has an enhanced redial user interface that allows a user to

quickly redial the last number that was dialed out from the phone. You can:

• Press the REDIAL button twice to redial the last number dialed.

• Press the REDIAL button once, scroll the list of numbers, then press the

REDIAL button again to dial the number that displays on the screen.

The “last number redial” feature for the Redial key is static and is not

configurable.

104 Model 57i IP Phone User Guide

Additional Features

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP

phones. You can enable/disable these ring tones on a global or per-line

basis.

The following table identifies the valid settings and default values for each

type of configuration method.

Ring Tone Settings Table

Configuration Method Valid Values Default Value

IP Phone UI Global:

Tone 1

Tone 2

Tone 3

Tone 4

Global:

Tone 1

Aastra Web UI Global:

Tone 1

Tone 2

Tone 3

Tone 4

Tone 5

Silent

Global:

Tone 1

Per-Line:

Global

Tone 1

Tone 2

Tone 3

Tone 4

Tone 5

Silent

Per-Line:

Global

Model 57i IP Phone User Guide 105

Additional Features

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis

on the IP phone. Ring tone sets consist of tones customized for a specific

country. The ring tone sets you can configure on the IP phones are:

•US (Default - also used in Canada)

• United Kingdom

•Italy

• Germany

•France

•Europe (generic tones)

•Australia

When you configure the country's tone set, the country-specific tone is

heard on the phone for the following:

- dial tone

- secondary dial tone

- ring tone

- busy tone

- congestion tones

- call waiting tone

- ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and

the IP Phone UI.

Configuring Ring Tones and Tone Sets

Use the following procedures to configure ring tones and tone sets on the

IP phone.

(global configuration only)

1. Press on the phone to enter the Options List.

2. Select Tones.

3. Select Set Ring Tone.

4. Select the type of ring tone (Tone 1 through Tone 5, or Silent).

5. Select Set and then press .

6. Select Tone Set.

7. Select the country for which you want to apply the tone set. Valid values

are Australia, Europe, France, Germany, Italy, UK, and US. Default is

US.

8. Press .

The ring tone and tone set you select is immediately applied to the IP

phone.

IP Phone UI

106 Model 57i IP Phone User Guide

Additional Features

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Tone Set" field.

3. Select a value from the "Global Ring Tone" field.

Note: See the Ring Tone Settings Table on page 104 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring

tone.

5. Select a value from the "LineN" field.

Note: See the Ring Tone Settings Table on page 104 for valid values.

Aastra Web UI

Model 57i IP Phone User Guide 107

Additional Features

6. Click to save your settings. These changes are not dynamic.

You must restart your IP phone for the changes to take affect.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone and

apply the ring tone.

108 Model 57i IP Phone User Guide

Additional Features

Time and Date

On the IP phones, you can configure the following:

• Time and date

• Time and date format

•Time zone

• Daylight savings time

Note: You can set all the above features on the IP Phone UI. However, only the Time

and Date Formats can be set using the Aastra Web UI.

Configuring Time and Date

Use the following procedures to configure the time and date settings on the

IP phone.

Set Time and Time Format

1. Press on the phone to enter the Options List.

2. Select Time and Date.

3. Select Set Time.

4. Using the keys on the keypad, enter a time to set on the IP phone.

5. Press Done to save the time you entered.

6. Select Time Format.

7. Valid values are 12hr and 24hr.

Note: The default Time Format is 12hr.

8. Press Change to toggle between 24hr and 12hr format.

9. Press Done to save the Time Format you selected.

Set Date and Date Format

1. Select Set Date.

2. Using the keys on the keypad, enter a date to set on the IP phone.

3. Press Done to save the date you entered.

4. Select Date Format.

5. Select a date format from the list of options.

Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

• MMM DD

IP Phone UI

Model 57i IP Phone User Guide 109

Additional Features

Note: The default Date Format is WWW MMM DD (Day of Week, Month, Day)

6. Press Done to save the Date Format.

Set Time Zone

1. Select Time Zone.

2. Press * to display a list of Time Zone options.

3. Select a Time Zone from the list of options.

For valid time zone values, see Appendix B.

Note: The default Time Zone is US-Eastern.

4. Press Done to save the Time Zone you selected.

Daylight Savings Time

1. Select Daylight Savings.

2. Select a Daylight Savings time from the list of options.

Valid values are:

•OFF

• 30 min summertime

•1 hr summertime

•automatic

Note: The default for Daylight Savings is Automatic.

3. Press Done to save the Daylight Savings value you selected.

110 Model 57i IP Phone User Guide

Additional Features

1. Click on Basic Settings->Preferences->Time and Date Setting.

2. In the “Time Format” field, select the time format you want to use on

your phone. Valid values are:

12h (12 hour format) (default)

24h (24 hour format)

Note: The time displays on the phone’s idle screen in the format you select for this

field.

Aastra Web UI

Model 57i IP Phone User Guide 111

Additional Features

3. In the “Date Format” field, select the date format you want to use on

your phone. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

•MMM DD

Note: The date displays on the phone’s idle screen in the format you select.

4. Click to save your settings.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP phone.

112 Model 57i IP Phone User Guide

Additional Features

Locking and Unlocking the Phone

You can lock your phone to prevent the phone from being used or

configured. You can lock the phone using the IP Phone UI or the Aastra

Web UI.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to

perform the following:

• Reset a user password. Clicking on the “Reset” button in the “Reset

User Password” field displays a screen that allows you to enter and save

a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112,

110 or all of the above. The default emergency dial plan is

911|999|112|110.

The following procedures describe locking the phone, setting an

emergency dial plan, and resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being

used or configured.

Lock the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock and press .

3. Press to set the phone to lock.

4. Press on the phone.

The following message displays:

"Phone is locked".

Unlock the Phone

1. Press on the phone to enter the Options List.

2. Enter your user password and press .

The phone unlocks.

IP Phone UI

Model 57i IP Phone User Guide 113

Additional Features

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click .

The phone locks dynamically and displays the following message:

"Phone is locked".

Unlock the Phone

3. Click on Operation->Phone Lock.

4. In the "Unlock the Phone?" field, click .

The phone unlocks dynamically and displays the following message:

"Phone is unlocked".

Aastra Web UI

114 Model 57i IP Phone User Guide

Additional Features

Resetting a User Password

If you forget your password, you can reset it and enter a new password.

The reset user password feature resets the password to the factory default

which is blank (no password).

You can reset a user password using the Aastra Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295 (inte-

gers only; symbols and alpha characters are not allowed). Default password is

an empty string "" (field is blank).

Use the following procedure to reset a user password.

1. Click on Operation->Phone Lock.

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

Aastra Web UI

Model 57i IP Phone User Guide 115

Additional Features

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single

emergency telephone number (emergency services number), that allows a

caller to contact local emergency services for assistance when required.

The emergency telephone number may differ from country to country. It is

typically a three-digit number so that it can be easily remembered and

dialed quickly. Some countries have a different emergency number for

each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency

services. Once you specify the emergency number(s) on the phone, you can

dial those numbers directly on the dial pad when required and the phone

automatically dials to those emergency services.

Note: Contact your local phone service provider for available emergency numbers in

your area.

The following table describes the default emergency numbers on the IP

phones.

Emergency

Number Description

911 A United States emergency number

999 A United Kingdom emergency number

112 An international emergency telephone number for

GSM mobile phone networks.

In all European Union countries it is also the

emergency telephone number for both mobile and

fixed-line telephones.

110 A police and/or fire emergency number in Asia,

Europe, Middle East, and South America.

116 Model 57i IP Phone User Guide

Additional Features

You can set the emergency dial plan using the Aastra Web UI.

Use the following procedure to specify the numbers to use on your phone

for dialing emergency services in your area.

1. Click on Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in

your local area to contact emergency services. For multiple numbers,

enter a “|” between each emergency number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click to save the emergency dial plan to your phone.

Aastra Web UI

Model 57i IP Phone User Guide 117

Language

The IP phones support several different languages. You can have the IP

Phone UI and the Aastra Web UI display in a specific language as required.

When you set the language to use, all of the display screens (menus,

services, options, configuration parameters, etc.) display in that language.

The IP phones support the following languages:

• English (default)

•French

•Spanish

• German

•Italian

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System

Administrator, you can specify which language to use on the phone and/or

the Aastra Web UI.

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone.

Use the following procedure to specify which language to use for the IP

Phone UI.

1. Press on the phone to enter the Options List.

2. Select Language and press .

3. Select English (English), Francais (French), Espanol (Spanish), Deutsch

(German), or Italiano (Italian). Default is English.

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone. English is

the default language and cannot be changed or removed. For more informa-

tion about loading language packs, see your System Administrator.

4. Press to set the language on the phone.

The language you select displays a check mark indicating this is the cur-

rent language for the IP Phone UI. The change is dynamic. When you

exit the Options Menu, the phone displays alll menu items in the lan-

guage you selected.

IP Phone UI

118 Model 57i IP Phone User Guide

Language

Note: You must have the language pack(s) already loaded to your phone in order to

use them. For more information about loading language packs, see your Sys-

tem Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

2. In the “Webpage Language” field, select a language to apply to the Aas-

tra Web UI. The IP phone supports the following languages:

English (default)

French

Spanish

German

Italian

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone by your

System Administrator. English is the default language and cannot be changed

or removed.

3. Click to save your settings. The change is dynamic. The Aastra

Web UI displays all screens in the language you selected.

Aastra Web UI

Model 57i IP Phone User Guide 119

Model 536 and 560 Expansion Modules

(536EM, 560EM)

The 57i IP Phone offers optional Expansion Modules that attach to the right

side of the phone to provide additional softkeys.

Model 536EM

Model 560EM

The 536EM provides 36 additional softkeys on a 57i IP Phone. The 560EM

provides 60 additional softkeys. The softkeys support the following

features:

•BLF

• Speedial

• Shared Call Appearance

Each key provides an LED for indicating call status. The 536EM provides a

paper label for convenient key labeling, and the 560EM provides an LCD

for displaying key labeling.

120 Model 57i IP Phone User Guide

Model 536 and 560 Expansion Modules

Additional modules (up to 3 total modules) can be piggy-backed to an

existing module providing an additional 108 softkeys with 536EMs and an

additional 180 softkeys with 560EMs. You connect the additional modules

to the right side of an existing module. The following figure illustrates the

addition of multiple 536EM modules on the 57i IP Phone.

You can configure the softkeys using the Aastra Web UI.

References

For more information about configuring softkeys, see Softkeys on page 24.

For more information about installing 536EM and 560EM modules on your

phone, see the Aastra 57i IP Phone Installation Guide.

Model 57i IP Phone User Guide 121

Troubleshooting Solutions

This section describes solutions to some most commonly occurring

problems.

Why is my display blank?

Ensure that power is being provided to your phone. If your network does

not provide inline power over Ethernet, you can obtain an additional

accessory, the Aastra PoE (Power over Ethernet) inline power supply, to

provide power over Ethernet locally to your phone. See the section

“Connecting to the Network and to Power” in the Aastra 57i Installation

Guide for details.

Why is my speakerphone not working?

If you press the button and the speaker light flashes and you do not

hear dial tone through the speaker phone, the Set Audio option in the

phone’s Options list has been set up for headset use. Press a second

time and if the light goes out, the phone has been set up to be used only

with a headset or handset. If the light stays on steady and you hear dial

tone, the phone has been set up so that you can alternate between the

speakerphone and the headset by pressing . See the section

“Customizing your phone” in the 57i Installation Guide for instructions

on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed

properly. For installation instructions, please refer to the “Installation and

Setup” section in the Aastra 57i Installation Guide provided with your

phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned

off. To adjust the ringer volume setting, press the volume button when the

phone is on-hook and idle. For more information, refer to the “Adjusting

Volume section” in the Aastra 57i Installation Guide provided with your

phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message

Waiting service for this function to work. Check with your system

administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone

and handset. See the section “Connecting a Handset or Headset” in the

Aastra 57i Installation Guide for information.

122 Model 57i IP Phone User Guide

Troubleshooting Solutions

What are services, and how do I use them?

Services on the IP phone include:

• XML Applications

• Callers List

•Directory List

• Voicemail

See the section, "Setting Services Softkey" on page 56 more information

about the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in

this guide in the section, "Finding Your Phone’s IP Address" on page 14.

Why does my phone display the “No Service” message?

The phone displays the “No Service” message if the SIP settings have not

been set up correctly.

Contact your system adminstrator for more information.

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra Web

UI.

1. Press on the phone to enter the Options List.

2. Select User Password and press ..

3. Enter the current user password and press ..

4. Enter the new user password and press ..

5. Re-enter the new user password and press .

A message, "Password Changed" displays on the screen.

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field is

left blank. If you have forgotten your password, contact your system adminis-

trator for assistance.

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

IP Phone UI

Aastra Web UI

123 Model 57i IP Phone User Guide

Troubleshooting Solutions

For information on how to access the Aastra Web UI, go to the section

"Using the Aastra Web UI" on page 15.

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted config-

uration files are enabled but the decryption process has failed.

Report this error to your system administrator.

How do I restart the IP phone?

1. Press the button on the phone to enter the Option List.

2. Use the key to scroll down the list of options to Phone Status and

press the key to select.

3. Press the key to scroll to the Restart Phone option.

4. Press the key to confirm and restart the phone. If you do not wish to

restart your phone, press the key to cancel.

Note: Your phone will be out of service temporarily during the restart and down-

loading process.

1. Click on Operation->Reset.

2. Click .

3. Click OK at the confirmation prompt.

IP Phone UI

Aastra Web UI

Model 57i IP Phone User Guide 125

Limited Warranty

Aastra Telecom warrants this product against defects and malfunctions during a

one (1) year period from the date of original purchase. If there is a defect or

malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either

repair or replace the telephone set at no charge, if returned within the warranty

period.

If replacement parts are used in making repairs, these parts may be refurbished, or

may contain refurbished materials. If it is necessary to replace the telephone set, it

may be replaced with a refurbished telephone of the same design and color. If it

should become necessary to repair or replace a defective or malfunctioning

telephone set under this warranty, the provisions of this warranty shall apply to the

repaired or replaced telephone set until the expiration of ninety (90) days from the

date of pick up, or the date of shipment to you, of the repaired or replacement set,

or until the end of the original warranty period, whichever is later. Proof of the

original purchase date is to be provided with all telephone sets returned for

warranty repairs.

Exclusions

Aastra Telecom does not warrant its telephone sets to be compatible with the

equipment of any particular telephone company. This warranty does not extend to

damage to products resulting from improper installation or operation, alteration,

accident, neglect, abuse, misuse, fire or natural causes such as storms or floods,

after the telephone is in your possession.

Aastra Telecom shall not be liable for any incidental or consequential damages,

including, but not limited to, loss, damage or expense directly or indirectly arising

from the customers use of or inability to use this telephone, either separately or in

combination with other equipment. This paragraph, however, shall not apply to

consequential damages for injury to the person in the case of telephones used or

bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Aastra Telecom

with respect to breach of warranty, and the warranties set forth or limited herein

are the sole warranties and are in lieu of all other warranties, expressed or implied,

including warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period;

In North America

, please call 1-800-574-1611 for further information.

Outside North America

, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this

telephone for warranty service, you must present proof of purchase.

After Warranty Service

Aastra Telecom offers ongoing repair and support for this product. This service

provides repair or replacement of your Aastra Telecom product, at Aastra

Telecom's option, for a fixed charge. You are responsible for all shipping charges.

For further information and shipping instructions;

In North America

, contact our service information number: 1-800-574-1611.

Outside North America

, contact your sales representative.

Note:

Repairs to this product may be made only by the manufacturer and its authorized

agents, or by others who are legally authorized. This restriction applies during and after

the warranty period. Unauthorized repair will void the warranty.

Model 57i IP Phone User Guide A-1

Appendix A - Time Zone Codes

The following table identifies the time zone name and time zone code to

use on the IP phone.

Time Zone Name/Time Zone Code Table

Time Zone Name Time Zone Code

AD-Andorra

AG-Antigua

AI-Anguilla

AL-Tirane

AN-Curacao

AR-Buenos Aires

AS-Pago Pago

AT-Vienna

AU-Lord Howe

AU-Tasmania

AU-Melbourne

AU-Sydney

AU-Broken Hill

AU-Brisbane

AU-Lindeman

AU-Adelaide

AU-Darwin

AU-Perth

AW-Aruba

CET

AST

CET

AST

ART

BST

CET

LHS

EST

CST

EST

CST

WST

AST

BA-Sarajevo

BB-Barbados

BE-Brussels

BG-Sofia

BM-Bermuda

BO-La Paz

BR-Noronha

BR-Belem

BR-Fortaleza

BR-Recife

BR-Araguaina

BR-Maceio

BR-Sao Paulo

BR-Cuiaba

BR-Porto Velho

BR-Boa Vista

BR-Manaus

BR-Eirunepe

BR-Rio Branco

BS-Nassau

BY-Minsk

BZ-Belize

EET

AST

CET

EET

AST

BOT

FNT

BRT

BRS

BRT

BRS

AMS

AMT

ACT

EST

EET

CST

A-2

Model 57i IP Phone User Guide

Appendix A - Time Zone Codes

CA-Newfoundland

CA-Atlantic

CA-Eastern

CA-Saskatchewan

CA-Central

CA-Mountain

CA-Pacific

CA-Yukon

CH-Zurich

CK-Rarotonga

CL-Santiago

CL-Easter

CN-China

CO-Bogota

CR-Costa Rica

CU-Havana

CY-Nicosia

CZ-Prague

NST

AST

EST

CST

MST

PST

CET

CKS

CLS

EAS

CST

COS

CST

EES

CET

DE-Berlin

DK-Copenhagen

DM-Dominica

DO-Santo Domingo

CET

AST

EE-Tallinn

ES-Madrid

ES-Canary

EET

CET

WET

FI-Helsinki

FJ-Fiji

FK-Stanley

FO-Faeroe

FR-Paris

EET

NZT

FKS

WET

CET

GB-London

GB-Belfast

GD-Grenada

GF-Cayenne

GI-Gibraltar

GP-Guadeloupe

GR-Athens

GS-South Georgia

GT-Guatemala

GU-Guam

GY-Guyana

GMT

AST

GFT

CET

AST

EET

GST

CST

GYT

Time Zone Name Time Zone Code

Model 57i IP Phone User Guide A-3

Appendix A - Time Zone Codes

HK-Hong Kong

HN-Tegucigalpa

HR-Zagreb

HT-Port-au-Prince

HU-Budapest

HKS

CST

CET

EST

CET

IE-Dublin

IS-Reykjavik

IT-Rome

GMT

CET

JM-Jamaica

JP-Tokyo

EST

JST

KY-Cayman EST

LC-St Lucia

LI-Vaduz

LT-Vilnius

LU-Luxembourg

LV-Riga

AST

CET

EET

CET

EET

MC-Monaco

MD-Chisinau

MK-Skopje

MQ-Martinique

MS-Montserrat

MT-Malta

MX-Mexico City

MX-Cancun

MX-Merida

MX-Monterrey

MX-Mazatlan

MX-Chihuahua

MX-Hermosillo

MX-Tijuana

CET

EET

CET

AST

CET

CST

MST

PST

NI-Managua

NL-Amsterdam

NO-Oslo

NR-Nauru

NU-Niue

NZ-Auckland

NZ-Chatham

CST

CET

NRT

NUT

NZS

CHA

PA-Panama

PE-Lima

PL-Warsaw

PR-Puerto Rico

PT-Lisbon

PT-Madeira

PT-Azores

PY-Asuncion

EST

PES

CET

AST

WET

AZO

PYS

Time Zone Name Time Zone Code

A-4

Model 57i IP Phone User Guide

Appendix A - Time Zone Codes

RO-Bucharest

RU-Kaliningrad

RU-Moscow

RU-Samara

RU-Yekaterinburg

RU-Omsk

RU-Novosibirsk

RU-Krasnoyarsk

RU-Irkutsk

RU-Yakutsk

RU-Vladivostok

RU-Sakhalin

RU-Magadan

RU-Kamchatka

RU-Anadyr

EET

MSK

SAM

YEK

OMS

NOV

KRA

IRK

YAK

VLA

SAK

MAG

PET

ANA

SE-Stockholm

SG-Singapore

SI-Ljubljana

SK-Bratislava

SM-San Marino

SR-Paramaribo

SV-El Salvador

CET

SGT

CET

SRT

CST

TR-Istanbul

TT-Port of Spain

TW-Taipei

EET

AST

CST

UA-Kiev

US-Eastern

US-Central

US-Mountain

US-Pacific

US-Alaska

US-Aleutian

US-Hawaii

UY-Montevideo

EET

EST

CST

MST

PST

AKS

HAS

HST

UYS

VA-Vatican CET

YU-Belgrade CET

Time Zone Name Time Zone Code

Model 57i IP Phone User Guide Index-1

Index

Numerics

57i features 2

57i line settings 23

57i requirements 2

Aastra Web UI

basic settings description 17

operation description 16

status description 16

about this guide 1

answering incoming calls 73

auto-answer, enabling/disabling 70

bad encrypted config 123

BLF List, setting softkey for 38

BLF, setting softkey for 36

call forwarding 93

configuring 94

call waiting tone 101

callers list 88

deleting entries in 91

downloading to PC 92

downloading to phone 92

editing 90

using 89

using on phone 89

callers list, softkey for 59

calls, transferring 76

conferencing calls 77

deleting a softkey 64

dial plan, emergency 115

dial tones, stuttered 100

dialing

pre-dialling a number 66

dialing a number 66

directory key, softkey for 58

directory list 81

adding and editing entries 82

arranging entries 85

deleting single and multiple entries

downloading to PC 87

downloading to server 87

limitations for 82

scrolling multiple screens 84

sorting 81

using 87

do not disturb, setting softkey for 35

documentation 1

DTMF digits, displaying 99

DTMF, suppressing playback 98

emergency dial plan, defining 115

empty key, softkey for 63

ending calls 80

expansion module, 536EM 119

expansion module, 560EM 119

getting started 3

handling calls 74

headset mic 67

headset, using 67

held calls, retrieving 75

hold, automatic 75

idle screen 8

installation and setup, 9122i 2

intercom calls 69

intercom calls, incoming and auto-an-

swer 102

Intercom key, softkey for 61

Intercom, using 69

IP address, finding 14, 122

key descriptions 20

language

overview 117

specifying on IP phone 117

last call return, softkeys for 53

line, setting a softkey for 30

locking/unlocking the phone 112

Index

Index-2 Model 57i IP Phone User Guide

making calls 66

managing calls 81

microphone, enabling/disabling 70

missed calls indicator

accessing and clearing 96

overview 96

multiple line call appearances 23

mute 72

network disconnected 7

no service 122

on-hold calls 74

options

setting via the phone UI 12

setting via the Web UI 14

park and pickup, using on phone 52

park/pickup

configuring a static configuration

configuring softkey configuration

password, resetting user’s 114

picking up calls 80

plugging in the phone 3

receiving calls 73

redial 71

restarting the phone 65

ring tone sets 105

ring tones 104

services, softkey for 55

softkeys 24

as BLF 36

as BLF List 38

as Callers List Key 59

as Directory key 57

as Do Not Distrub 35

as empty key 63

as Intercom Key 61

as Last Call Return 53

as line/call appearances 28

as park and pickup 49

as services 55

as speeddials 31

deleting 64

functions for 25

state-based 26

speeddial, setting softkey for 31

star codes 98

starting up the phone 3

time and date 108

time and date format 108

transfering calls, blind 76

transfering calls, consultative 76

troubleshooting solutions 121

How do I change my user pass-

word? 122

How do I find the IP address of my

phone? 122

How do I restart the IP phone? 123

What are services, and how do I use

them? 122

Why can’t I get a dial tone? 121

Why does my phone display "Bad

Encrypted Config"? 123

Why does my phone display the

"No Service" message? 122

Why doesn’t my phone ring? 121

Why is my display blank? 121

Why is my handset not working?

121

Why is my speakerphone not work-

ing? 121

Why is the light not coming on

with a new Voice Mail Mes-

sage? 121

user password 18

using your phone 20

voicemail 73, 97

warranty, limited 125

Web UI, using 15

If you’ve read this owner’s manual and consulted the Troubleshooting section and

still have problems, please visit our website at www.aastra.com or call 1-800-574-1611

for technical assistance.

Aastra 57I Ip Phone Users Manual User Guide

57iipphone b59e1b15-760e-0db4-1990-34131db7bd22 Aastra Telecom Telephone 57i IP Phone User Guide |

Navigation menu

Versions of this User Manual:

Views

Navigation