Aastra 6863I Users Manual IP Phone

6863i 211bdefe-063c-44e2-932f-7f0ab14443ec Aastra Telecom IP Phone 6863i User Guide |

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Aastra Model 6863i SIP IP Phone

User Guide

Release 3.3.1 SP3

41-001522-00 REV00 – 04.2014

ii 41-001522-00 REV00 – 04.2014

Software License Agreement

Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable

and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft-

ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution

under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy-

right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic-

tion of the Customer. In addition, these confidential and proprietary programs are works conforming to the require-

ments of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confiden-

tial and proprietary programs and information and shall not export licensed Software to any country except in accord-

ance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.

Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine

readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or dis-

seminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of

firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the

terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions

contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any

Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically

terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and

destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event

shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for

loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential dam-

ages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such

damages.

41-001522-00 REV00 – 04.2014 iii

Content

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

No Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Methods for Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Ring Tones and Tone Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Live Dialpad*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Set Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Resetting a User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Content

iv 41-001522-00 REV00 – 04.2014

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Line Keys and Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Creating a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Editing Speed Dial Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Speeddial/Conf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Directory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Save Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Delete Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Content

41-001522-00 REV00 – 04.2014 v

Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

DND and Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Content

vi 41-001522-00 REV00 – 04.2014

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2

Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

41-001522-00 REV00 – 04.2014 1

Welcome

The Aastra 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin

modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value.

This 2-line SIP phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller

desktop footprint is an ideal option for professional workers in business environments that have light telephone

use requirements. Featuring a true HD handset and speakerphone, the 6863i offers remarkable wideband audio

quality. Dual 100 BaseT Ethernet ports with a hardware-based Ethernet switch, advanced XML capabilities for

configuration and custom applications, and a PoE class 1 rating are just some of the many features this very

affordable SIP phone has to offer.

About This Guide

This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System

Administrator to find out which features and services are available on your system. Your System Administrator also has the

ability to customize some features on this phone. For information on more advanced settings and configurations,

administrators should refer to the Aastra SIP IP Phones Administrator Guide.

Documentation

•Aastra 6863i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and func-

tions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.aastra.com.

•Aastra 6863i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The

User Guide can be downloaded from http://www.aastra.com.

•Aastra SIP IP Phones Administrator Guide – Describes how to set up the Aastra SIP IP phones on the network and con-

tains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can

be downloaded from http://www.aastra.com.

Phone Features

•LCD screen

•Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer

•3 programmable keys

•Press-and-hold speeddial key configuration feature

•Supports up to 2 call lines with LEDs

•Wideband handset

•Wideband, full-duplex speakerphone for handsfree calls

•AC power adapter (sold separately)

•Set paging*

*Availability of feature dependant on your phone system or service provider.

Welcome

241-001522-00 REV00 – 04.2014

Requirements

•SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone.

•Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,

or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

•Ethernet/Fast Ethernet LAN (10/100 Mbps).

•Category 5/5e straight-through cabling.

•Power source:

–For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from

the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet

[PoE]).

–For Ethernet networks that DO NOT supply power to the phone:

Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to con-

nect from the DC power port on the phone to a power source

or

Use a PoE power injector or a PoE switch.

Installation and Setup

If your System Administrator has not already setup your 6863i phone, please refer to the Aastra 6863i Installation Guide

for basic installation and physical setup. For more advanced administration and configuration information, System

Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

41-001522-00 REV00 – 04.2014 3

IP Phone Keys

Key Panel

The following sections describe the various 6863i phone key functions and how they help you make and manage your

calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this

document.

6863i Handset Line/Call Appearance Keys

High Quality Speakerphone Keypad

Message Waiting Lamp Mute Key

Navigation Keys/Select Button Volume Control

Options Key Speaker Key

Goodbye Key LCD Screen

Hold Key Programmable Keys























IP Phone Keys

441-001522-00 REV00 – 04.2014

Key Description

The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls.

Key Description

Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display

(if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the

Options List.

Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow

you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT key erases the character

on the left; pressing the RIGHT key sets the option. Alternatively, pressing the center Select key sets the option as well on spe-

cific screens.

Options Key - Accesses services and options to customize your phone. Your System Administrator may have already custom-

ized some of your settings. Check with your System Administrator before changing the administrator-only options.

For more information, see “Phone Options via the IP Phone UI” on page 9.

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

For more information, see “Placing a Call on Hold” on page 72.

Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone supports two line keys, each with LED

indicator lights.

For more information, see “Multiple Line and Call Appearance Keys” on page 37.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on

mute).

For more information, see “Mute” on page 70.

Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.

Speaker Key - Transfers the active call to the speaker, allowing handsfree use of the phone.

For more information, see “Using Handsfree Speakerphone” on page 68.

Programmable Keys - When programmed, allows you to easily perform up to 3 specific functions (e.g. Services, Directory,

Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). The programmable keys are

pre-configured as (from top to bottom) Callers, Redial, and Transfer keys.

For more information, see “Programmable Keys” on page 38.

IP Phone Keys

41-001522-00 REV00 – 04.2014 5

Keypad Keys

The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha-

bet. The 6863i phone keypad includes the following:

The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or per-

sonal preference. These can be used for special functions such as accessing voicemail. The star key and pound key func-

tions are dependant on your country’s feature availability. Contact your System Administrator for more information about

available functions using these keys.

These keypad keys can be used for any of the following on the phone:

•Dialing a phone number to make a call (see “Dialing a Number” on page 68).

•Entering digits or letters in the IP phone user interface.

•Programming a speed dial number (see “Creating a Speed Dial Key” on page 39).

•Pressing a speed dial key (see “Creating a Speed Dial Key” on page 39).

•Pressing the keys associated with a called Interactive Voice Response (IVR) system.

Keypad Key Description

0Dials 0

Dials the Operator on a registered phone

1Dials 1

2 ABC Dials 2

When entering text, this key enters A with one press, B with two presses, and C with three presses

3 DEF Dials 3

When entering text, this key enters D with one press, E with two presses, and F with three presses

4 GHI Dials 4

When entering text, this key enters G with one press, H with two presses, and I with three presses

5 JKL Dials 5

When entering text, this key enters J with one press, K with two presses, and L with three presses

6 MNO Dials 6

When entering text, this key enters M with one press, N with two presses, and O with three presses

7 P QRS Dials 7

When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

8 TUV Dials 8

When entering text, this key enters T with one press, U with two presses, and V with three presses

9 WXYZ Dials 9

When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

641-001522-00 REV00 – 04.2014

Getting Started

The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens

you may see when the phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone

The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process

the first time you plug in your phone and every time you restart your phone.

The phone displays the following startup screens:

During the first start up, the 6863i phone attempts to contact the Redirection and Configuration Server (rcs.aas-

tra.com) for current server information. No personal information is transmitted from the phone during this process.

The 6863i phone may also look for configuration servers on your local network (press 4Skip to continue without check-

ing for servers).

If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press

3Skip to continue without selecting a server.).

Note:

Some start up screens only appear the first time you connect your phone, or if your phone has been factory defaulted.

Aastra 6863i

Aastra 6863i

LLDP

Aastra 6863i

DHCP

Initializing

network

Contacting

Redirector

Auto Discovery

Skip

1 Choose Server

<Server Name>

Skip Select

Getting Started

41-001522-00 REV00 – 04.2014 7

The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new

update is found, the phone displays the message Updating Configuration. This may take a few moments while the

phone downloads the latest updates.

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

When the configuration update is complete, the phone displays the following screens:

Idle Screens

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle

State screen:

Note:

New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your

System Administrator and should be scheduled during non-business hours or slow call periods.

Important!

Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

Updating

configuration

Checking for new

firmware

Downloading

Language Packs

Network

DSP

SIP

Done

John Smith

9055550055

Tue Aug 20 2:55pm

L1

Getting Started

841-001522-00 REV00 – 04.2014

The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This

screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle

screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both

line appearances on the 6863i.

The second display line shows the following temporary messages if the event occurs:

•No Service

•DHCP Failed

•Restarting

•New IP Obtained

•Network Disconnected/Connected

•The second line can also display the following status messages, listed in order of display priority:

•Call Forward status

•DND (Do Not Disturb) On

•Number of missed calls

When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5

navigation keys to scroll through the remaining messages.

Incomplete Configuration

If your phone displays an Incomplete Config message without any extension or user name at the end of the start up

sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configu-

ration server is not complete or correct. Contact your System Administrator for assistance.

No Service

When the phone is not properly connected to the network, or the account has not been configured by the Network

Administrator, the No Service or Network Disconnected prompt appears on the display and the telephone status light

turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically

detect when the connection is reconnected and display the Network Connected prompt temporarily.

If changes have been made to your phone settings, you may need to restart your phone. For more information on

restarting your phone, see “Restarting Your Phone” on page 34.

For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your Sys-

tem Administrator for assistance.

Note:

Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays.

John Smith

CFWD All

Tue Aug 20 2:55pm

L1

Network Connected

L1

41-001522-00 REV00 – 04.2014 9

Methods for Customizing Your Phone

There are two ways to customize specific options on your phone:

•Using the Options key on the IP phone.

•Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus-

tomize the following phone settings.

Option Number Option

1 Call Forward

1. All

2. Busy

3. No Answer

4. All Off

5. All On

The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is Account mode.

2Preferences

1. Tones

–Ring Tone

–Tone Set

2. Display

–Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

–Audio Mode

6. Time and Date

–Time Format

–Daylight Savings

–Date Format

–Time Zone

–Time Server 1

–Time Server 2

–Time Server 3

–Set Time

–Set Date

7. Language

–Screen Language

–Input Language

3 Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

6. Copyright

4 Password

5 Admin Menu (Password Protected)*

6Restart Phone

7 Phone Lock

Note:

*The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These

options should only be set up and changed by your System Administrator.

Methods for Customizing Your Phone

10 41-001522-00 REV00 – 04.2014

Simplified Options List

Your System Administrator may configure a simplified Options List for your phone. The following table indicates the

options that may appear on your phone if the simplified Options List is applied:

Using the IP Phone UI

Option Number Option

1 Call Forward

1. All

2. Busy

3. No Ans

4. All Off

5. All On

The menus that display for Call Forward are dependent on the Call Forward Mode set on the phone. Default is Account mode.

2Preferences

1. Tones

–Ring Tone

–Tone Set

2. Display

–Contrast Level

3. Set Audio

–Audio Mode

3 Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

6. Restart Phone

7. Copyright

4 Phone Lock

IP Phone UI

1. Press the key on the phone to enter the Options List.

2. Press the 5 and 2 keys to view the different options.

3. Press the key, the 4 Enter key, or press the number of the corresponding option to select an option.

4. Change the selected option if required.

5. Press the key or the 4Set, or 4Done key to save the change.

6. Press the key, the 3 navigation key, or the key at any time to exit without saving changes.

Note:

For more information about customizing your phone using the available options from the IP phone UI, see the section

“Customizing Your Phone” on page 17. For more information about Administrator options, contact your System

Administrator.

Methods for Customizing Your Phone

41-001522-00 REV00 – 04.2014 11

Phone Options via the Aastra Web UI

In addition to the IP phone UI options, you can customize additional options on the IP phone using the Aastra Web UI. In

order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP

address, see “Finding Your Phone’s IP Address” on page 14.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.

The following logon screen displays:

2. At the prompt, enter your username and password and click OK.

The Status window displays for the IP phone you are accessing.

Note:

For a user, the default username is user and the password field is left blank.

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

Methods for Customizing Your Phone

12 41-001522-00 REV00 – 04.2014

The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa-

tion regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Sta-

tus window is read-only.

Operation User Password - Allows you to change the user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to

prevent use of the phone, as well as reset the user password.

Programmable Keys - Allows you to configure up to 3 programmable keys with functions identified in the list below.

Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad/dialpad for speed dialing pur-

poses.

Directory - Allows you to copy the Callers List and Directory from your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

Basic Settings Preferences - Allows you to enable/disable the following:

•Display DTMF Digits

•Play Call Waiting Tone

•Stuttered Dial Tone

•XML Beep Support

•Status Scroll Delay (seconds)

•Switch UI Focus to Ringing Line

•Call Hold Reminder During Active Calls

•Call Hold Reminder

•Call Waiting Tone Period

•Preferred line

•Preferred line Timeout (seconds)

•Goodbye Key Cancels Incoming Call

•Message Waiting Indicator Line

•DND Key Mode

•Call Forward Key Mode

This category also allows you to configure:

•Incoming Intercom Call Settings

•Group Paging RTP Settings

•Ring Tones (global and per-line basis)

•Time and Date Settings

•Language Settings

Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6863i.

•None •Directory

•Speeddial •Callers List

•Do Not Disturb (DND) •Redial

•Extensible Markup Language (XML) •Conference

•Flash •Transfer

•Sprecode •Intercom (Icom)

•Park •Services

•Pickup •Phone Lock

•Last Call Return •Paging

•Call Forward •Save

•Speeddial/Xfer •Delete

•Speeddial/Conf

41-001522-00 REV00 – 04.2014 13

Phone Status

You can view the status of your phone using the IP phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The Phone Status option on the IP phone displays the status of your phone to the LCD display.

This option allows you to view your phone’s:

•Network status including your phone’s IP and MAC addresses

•Local Area Network (LAN) port information

•PC Port information (if PC link exists)

•Firmware information

•Error messages from the last reboot or startup

•Copyright information

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

•IP&MAC Address

•LAN Port

•PC Port

•Firmware Info

•Error Messages

•Copyright

The option you select displays to the screen. Use the 2 and 5 keys to scroll the through the content displayed on

screen.

Phone Status

14 41-001522-00 REV00 – 04.2014

Finding Your Phone’s IP Address

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in

the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

IP Phone UI

1. Press the key on the phone to enter the Option List.

2. Select Phone Status and press the key or 4 Enter key.

3. Select IP&MAC Addresses and press the key or 4 Enter key.

The IP address of your 6863i IP phone displays in the IP Address field.

Phone Status

Next Enter

3

IP&MAC Addresses

Next Enter

1

IP Address

10.40.50.112

Next Enter

Phone Status

41-001522-00 REV00 – 04.2014 15

Phone Status via the Aastra Web UI

Use the following procedure to view the phone status via the Aastra Web UI.

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.

2. In the Username/Password window, enter your username and password and click OK.

The Status window displays for the IP phone you are accessing.

Note:

The default username is user and the password field is left blank.

This Status window displays the status of your phone, which includes the following information:

•Network Status

•Hardware Information

•Firmware Information

•SIP Status

Phone Status

16 41-001522-00 REV00 – 04.2014

SIP Account Status

The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI.

The following table describes the status conditions that can display for the account.

Status Condition Description

Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

Example:

Line SIP Account Status Backup Registrar Used?

1 650@proxy.com:5060 Registered Yes

where:

•Account Number is 1

•SIP Account is 650@proxy.com on port 5060

•Status is Registered

•Backup registrar is used (Yes)

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

Example:

Line SIP Account Status Backup Registrar Used?

2 651@proxy.com:5060 401 No

where:

•Account Number is 4

•SIP Account is 651@proxy.com on port 5060

•Status is 401 - Unregistered if SIP registration fails

•Backup registrar is used (No)

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Customizing Your Phone

The following paragraphs describe the options available from either the IP phone UI, the Aastra Web UI, or both, and pro-

vide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones

on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration method:

Ring Tones

Configuration Method Valid Values Default Value

IP Phone UI Global

Tone 1

Tone 2

Tone 3

Tone 4

Tone 5

Silent

Global Setting:

Tone 1

Aastra Web UI Global:

Tone 1

Tone 2

Tone 3

Tone 4

Tone 5

Silent

Global Setting:

Tone 1

Lines 1 to 2 Per-Line Setting:

Global

Tone 1

Tone 2

Tone 3

Tone 4

Tone 5

Silent

Per-Line Setting:

Global

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Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of

tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

•Australia

•Brazil

•Europe (generic tones)

•France

•Germany

•Italy

•Italy2

•Malaysia

•Mexico

•Russia

•Slovakia

•UK

•US (Default - also used in Canada)

When you configure the country's tone set, the country-specific tone is heard on the phone for the following:

•Dial tone

•Secondary dial tone

•Ring tone

•Busy tone

•Congestion tones

•Call waiting tone

•Ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP phone UI.

Configuring Ring Tones and Tone Sets

Global configuration only

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Tones.

4. Select Ring Tone.

5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).

6. Press the key or select 4Set .

7. Select Tone Set.

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41-001522-00 REV00 – 04.2014 19

8. Select the country for which you want to apply the tone set. Valid values are:

•Australia

•Brazil

•Europe

•France

•Germany

•Italy

•Italy2

•Malaysia

•Mexico

•Brazil

•Russia

•Slovakia

•UK

•US (default)

9. Press the key or select 4Set.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

1. Click on Basic Settings > Preferences > Ring Tones.

For global configuration

2. In the Ring Tones section, select a country from the Tone Set field. Valid values are:

•Australia

•Brazil

•Europe

•France

•Germany

•Italy

•Italy2

•Malaysia

•Mexico

•Brazil

•Russia

•Slovakia

•UK

•US (default)

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20 41-001522-00 REV00 – 04.2014

Display

Contrast Level

The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the

contrast level using the IP phone UI only.

Setting the Contrast Level

Live Dialpad*

The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the

6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable

key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing

the initiates a call to that number.

You can enable/disable the live dialpad using the IP phone UI only.

3. Select a value from the Global Ring Tone field.

Note:

See the “Ring Tones” on page 17 for valid values.

For per-line configuration

4. In the Ring Tone section, select a line for which you want to set ring tone.

5. Select a value from the LineN field.

Note:

See the “Ring Tones” on page 17 for valid values.

6. Click Save Settings.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Contrast Level.

5. Use the 3 and 4 navigation keys to increase or decrease the amount of contrast on the screen.

6. Press the key or 4Select to save your selection.

Note:

Availability of this feature is dependant on your phone system or service provider.

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41-001522-00 REV00 – 04.2014 21

Enabling/Disabling Live Dialpad

Set Audio

Audio Mode

The 6863i allows you to use a handset or speaker (handsfree) mode to handle incoming and outgoing calls. In speaker

audio mode, pressing the key on the phone switches to the hands free speakerphone. To switch to the handset,

simply lift the handset from its cradle.

Time and Date

On the IP phones, you can configure the following:

•Time and date

•Time and date format

•Time zone

•Daylight savings time

•Time servers

Configuring Time and Time Format

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Live Dialpad.

4. Use the 5 and 2 navigation keys to navigate to ON or OFF.

5. Press the key or select 4Set to save your selection.

Note:

Only the time and date formats and time servers can be set using the Aastra Web UI

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the * key to set either AM or PM.

6. Press the key or select 2Done to save the time setting.

7. Select Time Format.

8. Using the 5 and 2 navigation keys, set the Time Format to either a 12 hour format or a 24 hour format. Default

is 12 Hour.

9. Press the key or select 4Set to save the Time Format you selected.

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Configuring Date and Date Format

Configuring the Time Zone

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Date.

5. Using the keys on the keypad, enter a date to set on the IP phone.

6. Press the key or select 2 Done to save the date setting.

7. Select Date Format.

8. Select a date format from the list of options. Valid values are:

•WWW MMM DD (default)

•DD-MMM-YY

•YYYY-MM-DD

•DD/MM/YYYY

•DD/MM/YY

•DD-MM-YY

•MM/DD/YY

•MMM DD

•DD MMM YYYY

•WWW DD MMM

•DD MMM

•DD.MM.YYYY

9. Press the key or select 4Set to save the Date Format setting.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Time Zone.

A list of Time Zones display for different areas of the world.

5. Select a Time Zone that applies to your area by using the navigation keys.

The default Time Zone is US-Eastern.

Note:

For a list of the Time Zone values available on the IP phone, see “Appendix A - Time Zone Codes.”

G5

6. Press the key or select 4Set to save the Time Zone setting.

Customizing Your Phone

41-001522-00 REV00 – 04.2014 23

Configuring Daylight Savings Time

Configuring Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.

The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to

Time Server 2, and if necessary Time Server 3.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Daylight Savings.

5. Select a Daylight Savings time from the list of options.

Valid values are:

•OFF

•30 min summertime

•1 h summertime

•Automatic (Default)

6. Press the key or select 4Set to save the Daylight Savings setting.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select from Time Server 1, Time Server 2, or Time Server 3.

5. Enter an IP address or domain name for the time server.

Note:

Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Aastra Web UI.

6. Press the key or select 4Set to save the time server setting.

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24 41-001522-00 REV00 – 04.2014

Aastra Web UI

1. Click on Basic Settings > Preferences > Time and Date Setting

2. In the Time Format field, select the time format you want to use on your phone. Valid values are:

•12h (12 hour format) (default)

•24h (24 hour format)

Note:

The time and time format you configure display on the phone’s idle screen.

3. In the Date Format field, select the date format you want to use on your phone. Valid values are:

•WWW MMM DD (default)

•DD-MMM-YY

•YYYY-MM-DD

•DD/MM/YYYY

•DD/MM/YY

•DD-MM-YY

•MM/DD/YY

•MMM DD

•DD MMM YYYY

•WWW DD MMM

•DD MMM

•DD.MM.YYYY

Note:

The date and date format you configure display on the phone’s idle screen.

4. In the NTP Time Servers field, enable by checking the checkbox or disable by unchecking the box (default is enabled).

5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or qualified domain names for the

primary, secondary, and tertiary time servers.

Note:

Time Servers can only be entered if NTP Time Servers is enabled.

6. Click Save Settings.

Customizing Your Phone

41-001522-00 REV00 – 04.2014 25

Language

The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a spe-

cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu-

ration parameters, etc.) display in that language. The IP phones support the following languages:

•English

•Czech

•Catalan

•Valencian

•Welsh

•German

•Danish

•Spanish

•Mexican Spanish

•Finnish

•French

•Canadian French

•Italian

•Dutch

•Dutch (Netherlands)

•Norwegian

•Polish

•Portuguese

•Portuguese Brazilian

•Romanian

•Russian

•Slovak

•Swedish

•Turkish

You can also configure the language to use when inputting values in the Aastra Web UI and the IP phone UI.

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you can specify which language

to use on the phone and/or the Aastra Web UI.

Note:

All languages may not be available for selection. The available languages are dependant on the language packs cur-

rently loaded to the IP phone.

Customizing Your Phone

26 41-001522-00 REV00 – 04.2014

IP Phone UI

1. Press on the phone to enter Options List.

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The language setting displays a check mark indicating this is the current language on the IP phone.

5. Using the 2 and 5 keys, scroll through the languages.

Note:

All languages may not be available for selection. The available languages are dependant on the language packs

currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more

information about loading language packs, see your System Administrator.

6. Press the key or select 4Set to set the language on the phone.

The change is dynamic. When you exit the Options List, the phone displays all menu items in the language you

selected.

Aastra Web UI

1. Click on Basic Settings > Preferences > Language Settings.

2. In the Webpage Language field, select a language to apply to the Aastra Web UI.

Note:

All languages may not be available for selection. The available languages are dependant on the language packs cur-

rently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed

or removed.

3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.

Note:

You must have the language pack(s) already loaded to your phone in order to use them. For more information about

loading language packs, see your System Administrator.

Customizing Your Phone

41-001522-00 REV00 – 04.2014 27

Input Language

The 6863i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,

Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the

phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI.

The following tables identify the language characters that you can use to enter text and characters on the 6863i.

Keypad Input Alphabet Tables

English (default)

French

Key Uppercase Characters Lowercase Characters

00 0

11;=_,-'&() 1.:;=_,-'&()

2ABC2 abc2

3DEF3 def3

4GHI4 ghi4

5JKL5 jkl5

6MNO6 mno6

7PQRS7 pqrs7

8TUV8 tuv8

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ

3DEF3ÉÈÊË def3éèêë

4 GHI4ÎÏ ghi4îï

5JKL5 jkl5

6 MNO6ÑÓÒÔÖ mno6ñóòôö

7PQRS7 pqrs7

8 TUV8 tuv8úùûü

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

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Spanish

German

Italian

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÁÀÇ abc2áàç

3DEF3ÉÈ def3éè

4GHI4ÏÍ ghi4ïí

5JKL5 jkl5

6MNO6ÑÓÒ mno6ñóò

7PQRS7 pqrs7

8TUV8ÚÜ tuv8úü

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2ABC2ÄÀ abc2äà

3DEF3É def3é

4GHI4 ghi4

5JKL5 jkl5

6 MNO6Ö mno6ö

7PQRS7ß pqrs7ß

8TUV8Ü tuv8ü

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÀCÇ abc2àcç

3DEF3ÉÈË def3éèë

4GHI4 ghi4

5JKL5 jkl5

6 MNO6ÓÒ mno6óò

7PQRS7 pqrs7

8TUV8Ù tuv8ù

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

Customizing Your Phone

41-001522-00 REV00 – 04.2014 29

Portuguese

Russian

Nordic

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÁÀÂÃÇ abc2áàâãç

3DEF3ÉÊ def3éê

4 GHI4Í ghi4í

5JKL5 jkl5

6 MNO6ÓÔÕ mno6óôõ

7PQRS7 pqrs7

8TUV8ÚÜ tuv8úü

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2АБВГ2ABC aбвг2abc

3ДЕЁЖЭ3DEF Дeëжз3def

4ИЙКЛ4GHI ийкл4ghi

5МНОП5JKL мноп5jkl

6РСТУ6MNO рсту6mno

7ФХЦЧ7PQRS7 фхЧч7pqrs

8ШЩЪЫ8TUV шщъы8tuv

9ЬЗЮЯ9WXYZ ьзюя9wxyz

* * <SPACE> * <SPACE>

##/\@ #/\@

Key Uppercase Characters Lowercase Characters

00 0

11.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÅÄÆÀ abc2åäæà

3DEF3É def3é

4GHI4 ghi4

5JKL5 jkl5

6 MNO6ÖØ mno6öø

7PQRS7ß pqrs7ß

8TUV8Ü tuv8ü

9WXYZ9 wxyz9

* * <SPACE> * <SPACE>

##/\@ #/\@

Customizing Your Phone

30 41-001522-00 REV00 – 04.2014

Configuring Language Input Using the IP Phone UI

You can configure the language you use for inputting on the phone by setting the Input Language option. The default

input language setting is English.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Language.

4. Select Input Language.

Select the language you want to use when inputting text and characters into the IP phone UI. Valid values are:

•English (default)

•Français (French)

•Español (Spanish)

•Deutsch (German)

•Italiano (Italian)

•Português (Portuguese)

•Русский (Russian)

•Nordic

Note:

Available input languages are dependent on the configuration enabled by your System Administrator.

5. Press the key or select 4Set to set an input language.

Aastra Web UI

1. Click on Basic Settings > Preferences > Language Settings.

2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when

entering text and characters in the Aastra Web UI and IP phone UI. Valid values are:

•English (default)

•Français (French)

•Español (Spanish)

•Deutsch (German)

•Italiano (Italian)

•Português (Portuguese)

•Русский (Russian)

•Nordic

Note:

All languages may not be available for selection. The available input languages are dependant on the configuration

enabled by your System Administrator.

3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP phone UI allow you to enter text and characters

in the language you selected

Customizing Your Phone

41-001522-00 REV00 – 04.2014 31

Latin 2 Character Set

The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP

phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

The following table illustrates the Latin 2 character set used on the 6863i IP phone.

User Password

This category allows you to change the user password for your phone. Changing your password ensures that only you can

alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or

the Aastra Web UI.

Note:

Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are

not allowed). The defaultt password is an empty string (i.e. leave the field blank).

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Setting a User Password

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Password .

3. At the Current Password prompt, enter the current user password and press the key or select 2Done.

4. At the New Password prompt, enter the new user password and press the key or select 2Done.

5. At the Enter Again prompt, re-enter the new user password and press the key or select 2Done.

A message, Password Changed displays on the screen.

Aastra Web UI

1. Click on Operation > User Password.

2. In the Current Password field, enter the current user password.

Note:

By default, the user name is user (all lowercase) and the password field is left blank.

3. In the New Password field, enter the new user password.

4. In the Password Confirm field, enter the new user password again.

5. Click Save Settings.

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Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass-

word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.

Note:

Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are

not allowed). Default password is an empty string (i.e. leave the field blank).

Aastra Web UI

1. Click on Operation > Phone Lock.

2. CIick on the Reset User Password field, click Reset.

The following screen displays

3. In the Current Password field, leave this blank.

4. In the New Password field, enter a new password.

5. In the Password Confirm field, re-enter your new user password.

6. Click Save Settings.

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Restarting Your Phone

You may want to restart your phone to check for updates on the server or you may occasionally need to restart your

phone for configuration changes to your phone or network settings to take effect. You may also need to restart your

phone if you have been asked to do so by your System Administrator or should you experience any unexpected behav-

ior.

Phone Lock

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the

following:

•At the path Options > Phone Lock on the IP phone UI.

•At the path Operations > Phone Lock on the Aastra Web UI.

•At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see

“Phone Lock Key” on page 63.

In the Aastra Web UI, the Operation > Phone Lock path also allows you to perform the following:

•Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to

enter and save a new user password.

•Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emer-

gency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.

IP Phone UI

1. Press the key on the phone to enter the Options List.

2. Select Restart Phone.

3. Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 Cancel

key to cancel.

Note:

Your phone is out of service temporarily during the restart and downloading process.

Aastra Web UI

1. Click on Operation > Reset.

2. Click Restart.

3. Click OK at the confirmation prompt.

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Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or configured.

Locking the Phone

Unlocking the Phone

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Lock.

3. At the Lock the phone? prompt select 4Yes.

The message Phone is locked displays.

Note:

Alternatively, if configured, you can lock the phone by simply pressing a Lock programmable key.

1. Press on the phone to enter the Options List (or press a configured Lock programmable key).

2. At the prompt Password:, enter your user password and press the key or select 4Enter.

The phone unlocks.

Aastra Web UI

1. Click on Operation > Phone Lock.

Locking the Phone

2. In the Lock the Phone? field, click Lock.

The phone locks dynamically and displays the following message:

Phone is locked.

Unlocking the Phone

1. Click on Operation > Phone Lock.

2. In the Unlock the Phone? field, click Unlock.

The phone unlocks dynamically and displays the following message:

Phone is unlocked.

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Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone number (emergency serv-

ices number), that allows a caller to contact local emergency services for assistance when required. The emergency tele-

phone number may differ from country to country. It is typically a three-digit number so that it can be easily remem-

bered and dialed quickly. Some countries have a different emergency number for each of the different emergency serv-

ices.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency

number(s) on the phone, you can dial those numbers directly on the keypad when required and the phone automatically

dials to those emergency services.

You can set the emergency dial plan using the Aastra Web UI only.

The following table describes the default emergency numbers on the IP phones.

Defining an Emergency Dial Plan

Note:

Contact your local phone service provider for available emergency numbers in your area.

Emergency Number Description

911 A United States emergency number.

999 A United Kingdom emergency number.

112 An international emergency telephone number for GSM mobile phone networks.

In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.

Aastra Web UI

1. Click on Operation > Phone Lock.

2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.

For multiple numbers, enter a | between each emergency number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click Save Settings to save the emergency dial plan to your phone.

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Line Keys and Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys

located under the phone’s LCD screen.

Multiple Line and Call Appearance Keys

The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and

lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a

line/call appearance key, you connect to the line or a call it represents. The line/call appearance light indicates the status

of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

When you have more than one call, you can use the left and right navigation keys 3 and 4 to scroll left and right to the

different call screens. The display shows which line the call information is referring to (L1 or L2), the Caller ID information

(name and number, if available), the call status and the timer specific to that call.

Line/Call Appearance LED Behavior Line/Call Appearance Status

Off Idle line or no call activity

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

Line/Call Appearances

Programmable Keys

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Programmable Keys

There are three multi-functional keys on the 6863i phone that are programmable.

You can only use the Aastra Web UI to configure key functions. The following table lists the functions you can set on the

programmable keys and provides a description for each function:

Key Function Description

None Indicates the key has no functiona assigned.

Speeddial Indicates the key is configured for speeddial use.

Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.

XML Indicates the key is configured to accept an XML application for accessing customized XML services.

Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a

call is connected and there is an active RTP stream (for example, when the call is not on hold).

Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the

sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service pro-

vided by the call mangager.

Park Indicates the key is configured to park incoming calls when pressed.

Pickup Indicates the key is configured to pick up parked calls when pressed.

Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.

Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus.

Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed

dial functions as well as use it as a transfer key to transfer calls.

Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within

a conference call and add the new call directly to the conference.

Directory Indicates the key is configured to access the Directory.

Callers List

(Key 1 by Default) Indicates the key is configured to access the Callers List.

Redial

(Key 2 by Default) Indicates the key is configured to access the Redial List.

Conference Indicates the key is configured to initiate a conference call.

Transfer

(Key 3 by Default) Indicates the key is configured to initiate a call transfer.

Icom Indicates the key is configured to be used for intercom calls.

Services Indicates the key is set to access Services, such as, Directory, Callers List, Voicemail, or any other XML applications set

up by your System Administrator.

Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone.

Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP)

streams from a pre-configured multicast address without involving SIP signalling.

Save Indicates the key is configured as a dedicated Save key.

Delete Indicates the key is configured as a dedicated Delete key.

Note:

Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call

return and voicemail must first be configured on your PBX in order to work on your phone. See your System Adminis-

trator for more information.

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Creating a Speed Dial Key

The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed

dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or

extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.

The speed dial function can be set using the IP phone UI or the Aastra Web UI.

You can create speed dial keys using any of the following methods:

•Using the Aastra Web UI at the paths:

–Operation > Programmable Keys

–Operation > Keypad Speed Dial

•By pressing and holding a programmable key or keypad key

•Using the IP phone UI at the path:

–Options > Preferences > Speed Dial Edit

Speed Dial Prefix

The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automati-

cally after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speed dial configuration in the Aastra Web UI:

Key 1

Type: Speeddial

Value: 1234567+

Line: 2

Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the

prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.

Use the following procedures to set speed dial on the 6863i IP phone.

Note:

You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed

dial key.

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Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)

Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature.

Note:

When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must

be set to None).

IP Phone UI

1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter

Number>.

2. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

3. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the

2 and 5 navigation keys.

4. Press 4Save to save the speed dial key to the line specified.

Speeddial

Enter Number>

333_

Cancel Save

Line:1

Change

Cancel Save

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Creating a Speed Dial Using the Speed Dial Edit Option

You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

The following prompt displays:

Press SD button

Note:

If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit. See

4. Press an unconfigured programmable key or keypad key.

5. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

6. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the

2 and 5 navigation keys.

7. Press 4Save to save the speed dial key to the line specified.

Speeddial

Enter Number>

333_

Cancel Save

Line:1

Change

Cancel Save

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Creating a Speed Dial Using a Programmable Key in the Aastra Web UI

Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial to apply to the key.

4. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a

speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

5. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

6. Click Save Settings.

Aastra Web UI

1. Click on Operation > Keypad Speed Dial.

2. Select from Key 1 through Key 9.

3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed

dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

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Editing Speed Dial Keys

On the 6863i, you can edit a speed dial key using any of the following methods:

•Using the Aastra Web UI at the path:

–Operation > Programmable Keys

–Operation > Keypad Speed Dial

•Using the IP phone UI at the path:

–Options > Preferences > Speed Dial Edit.

Note:

A speed dial key must be already configured on the phone to edit the key.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

4. Press a speed dial key you want to edit.

The speed dial edit screen displays.

Notes:

•If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing

process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number

and Line setting.

•If you press a key that is NOT setup as a speed dial key, the phone displays an Invalid Key message. However, if

you press an empty keypad key or programmable key that is set to None, it initiates the Add a Speed Dial Key

process allowing you to setup a new speed dial key.

5. Edit the speed dial information as applicable and press 4Save.

Notes:

•You can cancel out of the speed dial editing process at any time without saving, by pressing the key.

•On the 6863i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial

value blank) and then pressing 4Save. Use the 3 key to delete the digits.

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Editing a Speed Dial on a Programmable Key

Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select the key configured for speed dial.

3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed

dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. If required in the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

Note:

You can delete a speed dial key by changing the Type field to None.

Aastra Web UI

1. Click on Operation > Keypad Speed Dial.

2. Select from Key 1 through Key 9.

3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial

prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

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Do Not Disturb (DND) Key

The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly

turn the DND feature on or off.

f DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Adminis-

trator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

For more information about DND and DND modes, see “DND Configuration” on page 89.

Configuring a DND Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Do Not Disturb.

4. Click Save Settings to save the DND key setting.

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XML Key

The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language

much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.

These services include things like weather and traffic reports, contact information, company info, stock quotes, or cus-

tom call scripts. You can configure XML using the Aastra Web UI only.

Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations > Programmable Keys you

can assign a key the type XML.

After an XML key is configured, you can use the IP phone UI to access the XML applications.

You can also specify an XML URI and a Services title using the following XML fields:

•XML Application URI

•XML Application Title

The XML Application URI is the URI loaded by your phone when accessing XML services through the Services menu.

Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field.

If you use the Services key to access the XML features, the XML Application Title is the title that displays on the Services

Menu in the IP phone UI.

Note:

The XML services must be set up by your System Administrator before you can use the key. Contact your System

Administrator for more information.

Note:

Contact your System Administrator for the applicable URI to enter in this field.

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Configuring an XML Key

Accessing the XMLApplication

After XML applications have been saved to your IP phone, and after a key has been configured to access the XML applica-

tion(s), the customized service is ready for you to use.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select XML to apply to the key.

4. In the Value field, enter a URI(s) to apply to this key.

Notes:

•Contact your System Administrator for the appropriate value to enter in the Value field.

•If you specify multiple URIs in the Value field, a list of XML applications appears for selection after pressing the

XML key.

5. To access XML services through the Services menu, in the XML Application URI field, enter the XML application URI

provided by your System Administrator.

6. In the XML Application Title field, enter the XML application title that you want to display as the Services menu title

on your phone.

7. Click Save Settings.

IP Phone UI

1. Press the key configured for XML on the 6863i phone.

2. Use the 5 and 2 to scroll through the XML applications.

3. For menu and directory services, select a service to display the information for that customized service. Message

services display to the screen after pressing the key. For user input services, follow the prompts as appropriate.

4. To exit from the XML screen, press the key.

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Flash Key

You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key

to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for exam-

ple, when the call is not on hold).

Configuring a Flash Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Flash.

4. Click Save Settings.

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Sprecode Key

You can set a programmable key to automatically activate specific services offered by the server. For example, if the spre-

code value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the

server. Contact your System Administrator for information about available services.

Configuring a Sprecode Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Sprecode.

4. In the Value field, enter the appropriate value for accessing specific services from the server.

Note:

For values to enter in this field, contact your System Administrator.

5. Click Save Settings.

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Park/Pickup Keys

The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP

phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.

The park/pickup feature performs as follows:

•When a call comes in and you pickup the handset, you can press the applicable Park key to park the call

•After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the call

Administrators can configure the Park and Pickup keys for any line using the configuration files or the Aastra Web UI.

Configuring Park/Pickup Keys

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Park.

Note:

The Value field should be configured by the Administrator.

4. Select from Key 1 through Key 3.

5. In the Type field, select Pickup.

Note:

The Value field should be configured by the Administrator.

6. Click Save Settings.

7. Click on Reset, then click Restart to restart the IP phone and apply the changes.

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Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phone to park a call and pick up a parked call.

Parking a Call

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The

parked call party hears music on hold.

Picking Up a Parked Call

1. While on a live call, press the Park key.

2. Perform the following for your specific server:

Asterisk

Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.

BroadWorks

After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

Sylantro

Enter the extension number where you want to park the call, followed by # key.

ININ

Enter the extension number where you want to park the call, followed by # key.

3. If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry Step 2.

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the Pickup key.

If the call pick up is successful, you are connected with the parked call.

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Last Call Return Key

Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a

key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured

for Last Call Return and the phone dials the last call you received. When the Sylantro call manager detects an Last Call

Return request, it translates this request and routes the call to the last caller.

Configuring a Last Call Return Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Last Call Return.

4. In the Line field, select the line to apply this feature.

Valid values are 1 and 2.

5. Click Save Settings.

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Call Forward Key

Using the Aastra Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when

you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or

the no answer state, or both. Pressing the Call Fwd key on the phone accesses the Call Forward menus. The menus that

display are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone.

For more information about call forwarding and call forwarding modes, see “Call Forward Configuration” on page 94.

Configuring a Call Forward

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Call Fwd.

4. Click Save Settings.

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Speeddial/Xfer

The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer

key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the

Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.

Speeddial/Xfer Key Requirements and Functionality

The Speed Dial/Xfer key has the following capabilities:

•Speed Dial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speed Dial/Xfer key causes the

phone to go offhook and dial the predefined extension.

•Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the Speed Dial/Xfer key blind

transfers the call to the predefined target.

If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by

pressing the line key again.

•Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards

the call to the predefined extension.

Configuring a Speeddial/Xfer Key

Note:

It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speeddial/Xfer fea-

ture. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 112.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial/Xfer.

4. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 5551212).

5. In the Line field, select the line for which you want to use the key functionality.

6. Click Save Settings.

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Speeddial/Conf

The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key)

while remaining in the current call. This key allows a user on a call to conference another party at a predefined number

while remaining in the call.

For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the result-

ing conference recorded.

If you configure a programmable key as a Speeddial/Conf key and you press this key while on an active call, the focused

line changes to the dialing line. The active call is not put on hold when the speed dial number is dialed.

Configuring a Speeddial/Conf Key

Note:

If currently in a conference, the Speeddial/Conf key is disabled on the active call.

Note:

This feature is not compatible with centralized conferencing.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial/Conf.

4. In the Value field, enter the number or the extension to add to the conference (for example, 5551212).

5. In the Line field, select the line for which you want to use the key functionality.

6. Click Save Settings.

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Directory Key

The Directory feature allows you to store frequently used names and numbers on the phone. You can also dial directly

from a directory entry. You can use the Directory key to access the Directory which contains a customized list of names

with phone numbers and labels.

In addition to creating a Directory key, you can also download a Directory to your PC if required using the Aastra Web UI.

Configuring a Directory Key

Note:

For more information about the Directory, see “Directory” on page 80.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Directory.

4. Click Save Settings.

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Callers List Key

By default, the Callers List key is programmed on Key 1. However, using the Aastra Web UI, you can reassign the Callers

List key to any of the three programmable keys on the phone.

The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called

your phone.

Configuring a Callers List Key

Note:

For more information about the Callers List, see “Callers List” on page 85.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Callers List.

4. Click Save Settings.

Callers List Key

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Redial Key

By default, the Redial key is programmed on Key 2. However, using the Aastra Web UI, you can reassign the Redial key to

any of the three programmable keys on the phone.

The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you

placed.

Configuring a Redial Key

Note:

For more information about the Redial functionality, see “Redial” on page 69.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Redial.

4. Click Save Settings.

Redial List Key

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Conference Key

The 6863i IP phone offers two methods of conferencing:

•Local conferencing (default method)

•Centralized conferencing (for Sylantro and BroadSoft Call managers)

The Conference key allows you to create conference calls when utilizing any one of the method above.

Configuring a Conference Key

Note:

For more information with regards to creating conference calls, see “Conferencing Calls” on page 76.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Conference.

4. Click Save Settings.

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Transfer Key

By default, the Transfer key is programmed on Key 3. However, using the Aastra Web UI, you can reassign the Transfer

key to any of the three programmable keys on the phone.

Configuring a Transfer Key

Note:

For more information about transferring calls, see “Transferring Calls” on page 73.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Transfer.

4. Click Save Settings.

Transfer Key

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Intercom Key

By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom

key on your phone.

Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key

on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom.

Configuring an Intercom Key

Using the Icom Key

Note:

For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call

Features” on page 120.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Icom.

4. Click Save Settings.

IP Phone UI

1. Press the Icom key.

2. Enter the extension number of the person you want to intercom.

3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its

speaker.

4. To cancel intercom, press or hang up the handset.

5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing .

When you hang up, the remote phone also hangs up.

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Services Key

The 6863i allows you to configure a Services key that, when pressed displays the Services Menu.

The Services key can also access any XML applications setup by your System Administrator. Contract your System

Administrator for more information.

Configuring a Services Key

Using the Services Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Services.

4. Click Save Settings.

IP Phone UI

1. Press the Services key.

Note:

Additional options may display in the Services Menu if setup by your System Administrator. Contact your Adminis-

trator for more information.

2. Select an option from the Services Menu.

3. To cancel a Service, press .

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Phone Lock Key

You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as

Phone Lock.

Configuring a Phone Lock Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Phone Lock.

4. Click Save Settings.

Note:

You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation >

PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information

about using the lock/unlock feature, see “Locking/Unlocking a Phone” on page 35.

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64 41-001522-00 REV00 – 04.2014

Paging Key

You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-

configured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number

for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP

phones.

You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify

up to 5 listening multicast addresses at the path, Basic Settings > Preferences > Group Paging RTP Settings.

For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging”

on page 122.

Configuring a Paging Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Paging.

4. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the

phone initiates an outgoing multicast RTP session to the specified address using the specified port (e.g.

239.0.1.15:10000).

Note:

The Value field allows for one multicast address entry only.

5. To receive RTP steams for Group Paging, you must also configure the Paging Listen Addresses parameter at the path,

Basic Settings > Preferences > Group Paging RTP Settings. For more information about setting this parameter, see “Group

RTP Paging” on page 122.

6. Click Save Settings.

Line Keys and Programmable Keys

41-001522-00 REV00 – 04.2014 65

Using the Paging Key

The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already

configured the Paging key using the Aastra Web UI.

Notes:

•The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.

• For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the

Allow Barge In parameter setting and the Idling/On Call state.

IP Phone UI

1. On the IP phone, press the key you configured for Paging.

The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays.

2. Press the Drop key to end the multicast RTP session and return to the idle screen.

Note:

If you enable global DND on the phone, the incoming multicast RTP session is dropped.

Line Keys and Programmable Keys

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Save Key

The Save key allows you to save items to the 6863i IP phone’s Directory.

Use the following procedure to configure a key as a Save key in the Aastra Web UI.

Configuring a Save Key

Delete Key

The Delete key allows you to delete items in Directory, Callers List and Redial List.

Use the following procedure to configure a key as a Delete key in the Aastra Web UI.

Configuring a Delete Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Save.

4. Click Save Settings.

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Delete.

4. Click Save Settings.

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41-001522-00 REV00 – 04.2014 67

None Key

Use the following procedure to delete a key’s functionality on the 6863i IP phone

Setting a None Key

Aastra Web UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select None.

4. Click Save Settings.

The key function is deleted from the IP phone memory.

68 41-001522-00 REV00 – 04.2014

Making Calls

This section describes ways to make calls on your 6863i phone, using your handset, speakerphone or headset.

Dialing a Number

First, take the phone off-hook by:

•Lifting the handset

•Pressing or

•Pressing a line/call appearance key.

At the dial tone, enter the number you wish to call.

If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions

placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

When your party picks up, a timer appears on your display that records the length of your call.

If the Live Dialpad option is on, as soon as you press the first digit on the keypad the phone automatically selects the

next available line, go off-hook and dial as digits are pressed.

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset.

Note:

After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can

press the 4 Dial key immediately after dialing the number. The phone sends the call without delay.

IP Phone UI

•To dial using hands free, first press and enter a number at the dial tone.

•To answer a call on your phone using handsfree, press or the line/call appearance key. Lift the

handset to switch switch from handsfree to the handset.

•When the handset is on hook, press to disconnect the call.

Note:

When handsfree is on, the speaker light turns on.

L1

Dial

Making Calls

41-001522-00 REV00 – 04.2014 69

Redial

The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the

called party, when you called, and the line used. You can view, scroll, and delete line items in the Redial List from the IP

phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the

Redial List.

Accessing the Redial List

IP Phone UI

1. Press the configured Redial key to access the Redial List.

The information for your most recent call is displayed.

Note:

To redial the last called number, press the Redial key again.

2. Use 2 and 5 to scroll through the list to view the other numbers.

3. To dial the displayed number press , or lift the handset, or press any line keys.

4. Press the key to cancel.

Redial List Key

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70 41-001522-00 REV00 – 04.2014

Deleting An Item from the Redial List

Delete All Items from the Redial List

Mute

You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone,

you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key

LED is on. To switch mute on or off, press .

IP Phone UI

1. Press the configured Redial key.

2. Press 2 and 5 to find the item you want to delete.

3. Press the configured Delete Key.

4. Press the Delete Key again at the prompt to erase the item.

IP Phone UI

1. Press the configured Redial key.

2. Press the configured Delete key.

3. Press the 4 Delete All key at the prompt to erase all items.

Note:

If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

DELETE again to

erase this item

Delete All

Item is erased

DELETE again to

erase this item

Delete All

Redial List is

empty

41-001522-00 REV00 – 04.2014 71

Receiving Calls

When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for

the incoming call.

Answering an Incoming Call

If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically

places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for

that call.

If you cannot answer the call, the caller goes to voicemail (if configured for your extension).

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up

the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis-

plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages

(example: x4).

IP Phone UI

1. For handsfree operation, press or the line/call appearance key for the incoming call.

or

Lift the handset for handset operation.

Note:

The key can be used to cancel the call pickup procedure.

1

555-1234

Martha Gold

72 41-001522-00 REV00 – 04.2014

Handling Calls

When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer

calls or create conference calls.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone

can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that

you still have a call on hold. The screen displays Call held with the line number the call is held at the phone.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line

appearance light for the line you are on flashes to indicate that you are still connected.

Automatic Hold

When juggling between calls, you do not have to press the key to go from one call to the next. The phone auto-

matically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one

call on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press

to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation

keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line

appearance key again, you disconnect from the call.

IP Phone UI

1. Connect to the call (if not already connected).

2. Press the key.

Note:

If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

L1

01:25

Call held

L1

01:35

Martha Gold

555-1234

Handling Calls

41-001522-00 REV00 – 04.2014 73

Transferring Calls

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to

transfer calls.

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the

call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the

extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call

rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do

this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either

complete the transfer or cancel the transfer to go back to the original call.

Direct Transfer

The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have

the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the

direct transfer will be performed.

Transferring Calls

Use the following procedure to transfer a call to another extension.

IP Phone UI

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the programmed Transfer key.

Transfer Key

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74 41-001522-00 REV00 – 04.2014

Transferring an Existing Call to Another Existing Call

3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.

To cancel the transfer press the key, or hangup the handset.

Note:

Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key.

4. Complete either a blind or consultative transfer:

a) To complete a blind transfer, press the programmed Transfer key again before the receiving end answers.

b) To complete a consultative transfer, press 4Dial to dial out and remain on the line to speak with the Party 2, before

either pressing the programmed Transfer key or key, or hanging up the handset to transfer Party 1 to Party 2.

1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold)

2. Press the 3 or 4 navigation keys to scroll to the party to whom you wish to transfer the active call.

3. Press programmed Transfer key.

The active call will be transferred.

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Completing a Transfer to a Contact in Phone Directory

Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can

navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a

consultative call.

To Transfer a Call to a Contact in the Phone Directory:

Indication of Transferred Calls

When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the

far-end call is dropped. The following is the Call Transferred screen on the 6863i phone:

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the programmed Transfer key.

3. Press the programmed Directory key and select a contact.

4. To complete a blind transfer, press the programmed Transfer key again before the receiving end answers.

To complete a consultative transfer, press 4Dial to call the contact. Remain on the line to speak with Party 2 before

pressing the programmed Transfer key again to transfer Party 1 to Party 2.

To cancel the transfer, press the key.

L1

Call Transferred

Handling Calls

76 41-001522-00 REV00 – 04.2014

Conferencing Calls

The 6863i IP phone offers two methods of conferencing:

•Local conferencing (default method).

•Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method).

Local Conferencing

The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is

the default method of conferencing on the 6863i.

The following screen illustrates a connected local conference screen:

In a local conference call, you use the up and down arrow keys to scroll to a party on the list, the 4Drop key to drop a

selected party and the 3 Leave key to leave the conference.

Using Local Conferencing

Use the following procedure to create a conference call using local conferencing.

Note:

Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Admin-

istrator for more information.

IP Phone UI

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the

key. A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.

4. Press the programmed Conference key.

5. Enter the phone number of Party 3.

Note:

Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key.

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.

1

1. Martha Gold

2. François Dupont

Leave Drop

1

1. Martha Gold

2.

Dial

1

1. Martha Gold

2. François Dupont

Drop

Handling Calls

41-001522-00 REV00 – 04.2014 77

Creating a Conference Call by Joining Two Existing Calls

Centralized Conferencing (for Sylantro and BroadSoft Call Managers)

The 6863i allows you to create multiple conferences with unlimited participants (depending on your server limitations)

when your Administrator enables Centralized Conferencing.

If your Administrator does not enable Centralized Conferencing, then the 6863i uses Local Conferencing by default.

Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines. Although, for the glo-

bal setting to work, you must configure the lines with the applicable phone number.

Using Centralized Conferencing

Use the following procedure to create a conference call using centralized conferencing.

Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)

7. Press the programmed Conference key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2,

and Party 3 are all connected to a single conference.

8. To drop a party from the conference, use the 5 or 2 navigation key to select the party and press the 4Drop key.

IP Phone UI

1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party

should be placed on hold).

2. Press the 3 or 4 navigation keys to scroll to the party you wish to conference in.

3. Press the programmed Conference key.

The two parties will connect with you to form a conference call.

IP Phone UI

Note:

When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indi-

cated in the previous section, “Using Local Conferencing.” Joining two active calls in a conference also works as indicated

in the previous section, “Creating a Conference Call by Joining Two Existing Calls.”

Note:

You can have an unlimited number of parties in a conference (dependent on the limitations of the server.

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the

key.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1.

4. Press the programmed Conference key.

5. Enter the phone number of Party 3.

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1.

1

1. Martha Gold

2. François Dupont

Leave Drop

Handling Calls

78 41-001522-00 REV00 – 04.2014

If any party in the conference hangs up (including the party that began the conference), all other parties in the confer-

ence are still connected.

Setting Up Multiple Conferences (for Sylantro Call Manager only)

If any party in a conference hangs up (including the party that began the conference), all other parties in the conference

are still connected.

Joining Additional Parties to Active Conferences

In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this

procedure, at least one active conference must exist on your phone.

7. Press the programmed Conference key again to add Party 3 to Conference 1. Party 1 (which is yourself), Party 2, and

Party 3 are all connected to Conference 1.

8. Press an available Line key (or answer an incoming call on an available line). If calling out, call Party 4.

9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference.

10. Press the programmed Conference key to add Party 4 to Conference 1.

11. Press the Line key that has Conference 1.

12. Press the programmed Conference key to join all parties (Parties 1 through 4) on Conference 1.

13. To add more parties, repeat steps 8 through 12.

Note:

The 6863i is limited to 2 conferences (a single conference each on lines 1 and 2).

1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties

(for Sylantro and BroadSoft Call Managers)”.

2. When you are finished adding all required parties to Conference 1, press an available Line key to start Conference 2.

You are Party 1 on Conference 2. Call Party 2.

3. When Party 2 answers, press the programmed Conference key.

4. Press an available Line key.

5. Call Party 3 for Conference 2.

6. When Party 3 answers, press the programmed Conference key to join Parties 1 (which is yourself), Party 2, and Party

3 on Conference 2.

You now have two active conferences on two different lines.

Note:

When you are connected to multiple conference calls, and you put a conference on hold, the conference may be on

hold for a limited period of time before it is disconnected. Contact your System Administrator for more information.

1. As Party 1, pickup the handset or press the key.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.

4. Press the programmed Conference key.

5. Press the Line key that has the active conference.

6. Press the programmed Conference key again to join the parties to the active conference.

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Ending a Conference and Transferring Remaining Parties

The 6863i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the

host of a conference and want to leave that conferencepress the 3 Leave key on the phone. Your phone leaves the 3-way

conference but the remaining parties are still connected to the conference.

Ending Calls

To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold).

Press to end the call. If connected through the handset, you can also place the handset back on hook to end the

call.

Note:

The Caller ID of the dropped host still displays on the remaining parties’ phones.

IP Phone UI

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Managing Calls

The 6863i has several features that make it easier to manage calls, and to keep track of your caller history as well as your

business and personal contacts.

These features include:

•Directory

•Callers List

•DND and Call Forward

Directory

The Directory is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into

the 6863i Directory by adding them manually or by saving the number and name from other lists stored on your phone.

You can also dial directly from a Directory entry. Each entry can contain a maximum of 16 letters and numbers.

Accessing Your Directory

Managing the Directory

From the Directory in the IP phone UI, you can perform the following:

•Add new entries to the Directory

•Edit entries in the Directory

•Delete entries from the Directory

•Copy entries to the Directory

Note:

For information on how to configure a Directory key, see “Directory Key”on page 56.

IP Phone UI

1. Press the programmed Directory key. The Directory displays the number of entries in your list. If the Directory is

empty, Directory Empty Use Save to add is displayed.

2. You can access entries by pressing 2 and 5 to scroll through the list.

3. To search for an entry by name, press the keypad number corresponding to the first letter of the name (for example,

press 7 for the letter P). Continue to press the keypad number to access other letters on the same key (for example,

press 7 three times for R). If there are multiple entries under the same letter, you can use 2 and 5 to scroll through

the list, or continue to press the next letters of the name to find a better match.

4. To dial the displayed number press or just lift the handset or press any Line key.

5. Press the programmed Directory key or key to cancel.

Directory Empty

Use Save to add

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41-001522-00 REV00 – 04.2014 81

Adding a New Entry to the Directory

Editing an Entry in the Directory

IP Phone UI

1. Press the programmed Directory key.

2. Press the programmed Save key.

The Enter Number prompt displays.

3. Enter a phone number using the numbers on the keypad and press 4Save. To backspace and erase a mistake, press 3.

The Press 1st letter to enter name prompt displays.

4. Enter a name to associate with the phone number you just entered, and press 4Save. Use the keypad to select the

letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access

C). To insert a space between letters, press the * key twice. To backspace and erase a mistake, press 3 .

The Line prompt displays. The default is Line 1.

5. If you want to save the new Directory entry to use Line 1, press 4Save to save the new entry to the Directory.

If you want the new entry to use a different line, use the 2Change key to select a different Line and press 4Save.

The new entry you added is saved to the Directory.

IP Phone UI

1. Press the programmed Directory key.

2. Access the entry you want to edit by pressing the first letter of the name on the keypad, or use 2 and 5 to scroll

through the list to find the name.

3. To begin editing, press 3. Edit the number, name, and line as required (press 4Save to continue to the next editable

field). Press 3 to erase the numbers or letters to the left or use the keypad to enter additional digits or characters.

4. Press the 4Save key to save your changes.

Saved: Directory

Martha Gold

1

Martha Gold

555-1234

to edit L1

Managing Calls

82 41-001522-00 REV00 – 04.2014

Deleting an Entry in the Directory

Delete All Entries in the Directory

Saving Entries to the Directory

You can save entries (names and numbers) from other sources to your Directory using any of the following methods:

•Saving from the Caller List

•Saving from the Redial List

IP Phone UI

1. Press the programmed Directory key.

2. Press 2 and 5 to find the entry you want to delete.

3. Press the programmed Delete key.

The DELETE again to erase this item prompt displays.

4. Press the programmed Delete key again at the prompt to erase the entry.

IP Phone UI

1. Press the programmed Directory key.

2. Press the programmed Delete Key.

The DELETE again to erase all items prompt displays.

3. Press the programmed Delete key again to erase all entries from the Directory.

The Directory Empty prompt displays.

DELETE again to

erase this item

DELETE again to

erase all items

Directory Empty

Use Save to add

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41-001522-00 REV00 – 04.2014 83

Saving from the Callers List

Saving from the Redial List

Downloading the Directory to Your PC

You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in

comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a directorylist.csv file

in a spreadsheet application.

The file displays the name, phone number, and line number for each Directory entry.

IP Phone UI

1. Press the programmed Callers List key.

2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory.

3. Press the programmed Save key.

4. Press the programmed Directory key to save the number you selected to the Directory. If the name is displayed with

the number, both are saved to the Directory. If no name is displayed, you can enter the name using the keypad.

IP Phone UI

1. Press the programmed Redial List key.

2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory.

3. Press the programmed Save key.

4. Press the programmed Directory key to save the number you selected to the Directory. If the name is displayed with

the number, both are saved to the Directory. If no name is displayed, you can enter the name using the keypad.

Note:

Your System Administrator can populate your IP phone Directory with server directory files. Contact your System Admin-

istrator for more details.

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Downloading the Directory

Aastra Web UI

1. Click on Operation > Directory.

2. In the Directory field, click on Save As.

A download window displays.

3. Click OK.

4. Enter the location on your computer where you want to download the Directory and click Save.

The directorylist.csv file downloads to your computer.

5. Use a spreadsheet application to open and view the directorylist.csv file.

Managing Calls

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Callers List

The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in

the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of

times they tried to reach you.

You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed

line item in the Callers List.

Callers List Icons

Accessing the Callers List

Notes:

•When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.

•If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name

in the Directory, the Callers List display the same name and number.

Icon Description

Indicates an unanswered call in the Callers list.

Indicates an answered call in the Callers list.

IP Phone UI

1. Press the programmed Callers List key. Press 2 and 5 to move through the Callers List. Press 2 to see the most

recent call, or 5 to see the oldest call on your list.

2. To dial the displayed number just press , lift the handset, or press any Line keys.

3. Press the key to cancel.

Callers List Key

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Editing Entries in the Callers List

In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds

the digit at the left side of the number to enable the entry of the prefix.

Deleting An Entry in the Callers List

Deleting All Entries in the Callers List

Important!

The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need

to add a prefix.

IP Phone UI

1. Press the programmed Callers List key.

2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list.

3. Press any key on the keypad to begin editing.

4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3.

5. To dial the displayed number press , lift the handset, or press any Line keys.

IP Phone UI

1. Press the programmed Callers List key.

2. Press 2 and 5 to find the item you want to delete.

3. Press the programmed Delete key.

4. Press the programmed Delete key again at the prompt to erase the item.

IP Phone UI

1. Press the programmed Callers List key.

2. Press the programmed Delete key.

3. Press the programmed Delete key again at the prompt to erase all items.

DELETE again to

erase this item

DELETE again to

erase all items

Callers List is

empty

Managing Calls

41-001522-00 REV00 – 04.2014 87

Missed Calls Indicator

The IP phone has a missed calls indicator that increments the number of missed calls to the phone. This feature is accessi-

ble from the IP phone UI only.

The number of calls that have not been answered increment on the phone’s idle screen as # Missed Calls. As the number

of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can

access the Callers List and clear the call from the list. Once the user accesses the Callers List, the # Missed Calls on the idle

screen is cleared.

Accessing and Clearing Missed Calls

Downloading the Callers List to Your PC

You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the

phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a callerlist.csv file in a

spreadsheet application. This file displays the name, phone number, and the line that the call came in on.

IP Phone UI

1. Press programmed Callers List key on the phone.

2. Use the 2 and 5 keys to scroll through the line items in the Callers List. The icon indicates a missed call.

3. To clear a line item from the Callers List, select the line item you want to delete and press the programmed Delete

key twice. The line item is deleted from the Callers List.

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88 41-001522-00 REV00 – 04.2014

Download the Callers List

Use the following procedure to download the Callers List to your PC using the Aastra Web UI.

Aastra Web UI

1. Click on Operation > Directory.

2. In the Callers List field, click on Save As.

A download window displays.

3. Click OK.

4. Enter the location on your computer where you want to download the Callers List and click Save.

The callerslist.csv file downloads to your computer.

5. Use a spreadsheet application to open and view the Callers List.

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DND and Call Forward

The 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts

on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you

can set on the phone for these features are:

•Account

•Phone

•Custom

The following paragraphs describe account-based DND and CFWD:

•DND Configuration

•Call Forward Configuration

DND Configuration

Do Not Disturb (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When

DND is enabled with CFWD, any incoming calls can be call forwarded to voicemail or another number. See “Call Forward

Configuration” on page 94 for more information about call forwarding to other numbers.

On the 6863i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three

modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone

(default), and Custom. DND performs according to the mode you set.

You can then configure a DND key for the phone using the Aastra Web UI at the path, Operation > Programmable Keys. You

can enable and disable DND by toggling the key or by setting DND for a specific account at the path,

Basic Settings > Account Configuration. Once you enable DND, DND On displays on the LCD for the applicable account.

The following describes the key behavior for each DND mode.

•Account: The DND key toggles the account in focus on the IP phone UI, to ON or OFF if DND enabled for that account.

•Phone (default): The DND key toggles all accounts on the phone to ON or OFF.

•Custom: The DND key displays custom screens on the IP phone UI. User can select whether to enable/disable DND per

account, enable DND on all accounts, or disable DND on all accounts.

Note:

If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the

mode was set to Phone.

Notes:

•If you make changes to the configuration for DND via the IP phone UI, you must refresh the Aastra Web UI screen to see

the changes.

•If DND is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the DND-enabled

account is in focus.

John Smith

DND On

Tue Aug 20 2:55pm

L1

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90 41-001522-00 REV00 – 04.2014

Configuring a DND Key

To configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 45.

Configuring DND Using the Aastra Web UI

Note:

If there is no DND key configured or if it is removed, DND is disabled on the IP phone.

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. In the DND Key Mode field, select a DND mode to use on the phone. Valid values are: Account, Phone (default),

Custom. Default is Phone.

•Account: Sets DND for a specific account. DND key toggles the account in focus on the phone to on or off.

•Phone (default): Sets DND on for all accounts on the phone. DND key toggles all accounts on the phone to on or off.

•Custom: Sets the phone to display custom screens after pressing the DND key that list the account(s) on the phone.

The user can select a specific account for DND, turn DND on for all accounts, or turn DND off for all accounts.

Notes:

•If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves

as if the mode was set to Phone.

•Using the Aastra Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current

setting of Account 1.

3. Click Save Settings.

The changes takes affect immediately without a reboot.

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41-001522-00 REV00 – 04.2014 91

4. Click on Basic Settings > Account Configuration.

5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box.

Notes:

•If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as appli-

cable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.

•Number and name of accounts that display to this screen are dependant on the number and name of accounts

configured on the phone. Only your Administrator can create accounts for your phone. Contact your Administrator

for more information.

6. Click Save Settings.

The changes takes affect immediately without a reboot.

Managing Calls

92 41-001522-00 REV00 – 04.2014

Using DND Modes via the IP Phone UI

After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following

procedure to enable/disable DND on the IP phone.

The following procedures assume you have already configured a DND key AND assumes there are two accounts config-

ured on the phone.

DND in Account Mode

In the above example, two accounts are configured on the phone. Only account 1 has DND enabled while account 2 has

DND disabled.

DND in Phone Mode (Default)

In the above example, enabling DND for account 1 also enables DND for account 2.

DND in Custom Mode

Notes:

•If there is no DND key configured or if it is removed, DND is disabled on the IP phone.

•If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if

the mode was set to Phone.

•Using the Aastra Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting

of Account 1.

IP Phone UI

1. Use the 3 and 4 navigation keys to scroll through each account.

2. With the account in focus on the IP phone UI, press the DND key to turn on/off DND for the account.

IP Phone UI

1. Press the DND key to turn on/off DND for all accounts on the phone.

2. Use the 3 and 4 navigation keys to scroll through each account.

IP Phone UI

John Smith

DND On

Tue Aug 20 2:55pm

L1 J. Smith

Tue Aug 20 2:55pm

L2

John Smith

DND On

Tue Aug 20 2:55pm

L1 J. Smith

DND On

Tue Aug 20 2:55pm

L2

Managing Calls

41-001522-00 REV00 – 04.2014 93

1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable

a specific account or all accounts.

2. Use the 2 and 5 navigation keys to scroll through the accounts.

In the above example, account 1 has DND enabled as indicated by a check mark (). Account 2 has DND disabled as

indicated by an X. Items 3 and 4 allow you to disable or enable DND on all accounts, respectively.

3. Use the 4 Change key to enable or disable DND for a specific account or to enable/disable DND for all accounts.

After making the change, press 3 Done and then # Confirm to save the change. Pressing 0 Cancel cancels the

attempted change.

DND

John Smith

Done Change

1



DND

J. Smith X

Done Change

2

DND

All Off

Done Change

3

DND

All On

Done Change

4

Apply Changes

0Cancel

#Confirm

Managing Calls

94 41-001522-00 REV00 – 04.2014

Call Forward Configuration

Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.

On the 6863i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set

three modes for CFWD using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode:

Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.

You can configure CFWD using the Aastra Web UI at the path, Basic Settings > Account Configuration, oryou can configure

CFWD using the IP phone UI at the path, Options > Call Forward.

Using the Aastra Web UI at the path, Operation > Programmable Keys, you can also configure a CFWD key on the phone to

use as a shortcut for accessing the CFWD menu on the phone.

The following describes the behavior for each CFWD mode:

•Account (default): The account mode allows you to configure CFWD on a per account basis. Pressing a configured

CFWD key applies to the account in focus.

•Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).

When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web

UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.)

Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.

•Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a

specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6863i, you can set

all accounts to All On or All Off.

You can enable different CFWD rules/modes independently (for example, you can set different phone numbers for Busy,

All, and No Answer modes and then turn them on/off individually).

Note:

If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the

mode was set to Phone.

Notes:

•If you make changes to the configuration for CFWD via the IP phone UI, you must refresh the Aastra Web UI screen

to see the changes.

•If CFWD is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the CFWD-enabled

account is in focus.

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41-001522-00 REV00 – 04.2014 95

Configuring CFWD Using the Aastra Web UI

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. In the Call Forward Key Mode field, select a call forward mode to use on the phone.

•Account (default): The Account mode allows you to configure CFWD on a per account basis. Pressing a configured

CFWD key applies to the account in focus.

•Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No

Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the

Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same

configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts

on the phone.

•Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure

a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6863i, you can

set all accounts to All On or All Off.

Note:

If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the

mode was set to Phone.

3. Click Save Settings.

The changes takes affect immediately without a reboot.

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96 41-001522-00 REV00 – 04.2014

4. Click on Basic Settings > Account Configuration

The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Admin-

istrator.

5. For each account, enable the CFWD state by placing a check mark in one or more of the following State fields:

•All

•Busy

•No Answer

The All option forwards all incoming calls for this account to the specified phone number regardless of the state of

the phone. The phone can be in the Busy or No Answer states, or can be in the idle state. The phone still forwards

all calls to the specified number.

The Busy option call forwards incoming calls only if the account is in the busy state. The calls are forwarded to the

specified phone number.

The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined

number of rings. The call gets forwarded to the specified number.

Note:

You can use the Busy and No Answer states together using different forwarding phone numbers. If these states are

enabled for an account (the All state is disabled), and the phone is in the busy state when a call comes in, the phone

can forward the call to the specified phone number (e.g. voicemail). If there is no answer on the phone after the

specified number of rings, the phone can forward the call to a different specified number, such as a cell phone

number.

6. For each account, in the Value field, enter the phone number for which you want the incoming calls to forward to

if the phone is in the specified state.

If using the Account mode or Custom mode, you can enter different phone numbers for each account.

Notes:

•If you selected Account mode in Step 2, you can enable/disable each account or all accounts as applicable. You

can enter different phone number for each enabled state.

If you selected Custom mode, you can enable/disable each account or all accounts as applicable. You can enter

different phone numbers for each enabled state.

If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer)

as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out

but use the same configuration as Account 1).

Using the Aastra Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone.

Using the IP phone UI, if you make changes to any other account other then Account 1, the changes also apply

to all accounts on the phone. When enabling a CFWD state, you must specify a phone number for the phone to

CFWD to. The number you specify applies to all accounts of the same mode.

•Number and name of accounts that display to this screen are dependant on the number and name of accounts

configured on the phone. The name for the account is specified by your System Administrator. Contact your

System Administrator for more information.

Managing Calls

41-001522-00 REV00 – 04.2014 97

Using CFWD via the IP Phone UI

Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Aastra

Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward

from the IP phone UI.

7. For the No Answer state, in the No. Rings field, enter the number of times that the account rings before forwarding

the call to the specified number. Valid values are 1 through 20. Default is 3.

When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you

use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.

8. Click Save Settings.

The changes takes affect immediately without a reboot.

Notes:

•If there is no CFWD key configured on the phone or it is removed, you can still enable CFWD via the IP phone UI at the

path Options > Call Forward.

•If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the

mode was set to Phone.

•Using the Aastra Web UI, if you change the CFWD mode to Phone, all accounts synchronize to the current setting of

Account 1.

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98 41-001522-00 REV00 – 04.2014

CFWD in Account Mode

IP Phone UI

1. Use the 3 and 4 navigation keys to scroll through each account.

In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled.

2. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys

to scroll through each state type.

In the above example, CFWD All is enabled as indicated by a check mark (), CFWD Busy is enabled but no call

forward phone number configured as indicated by a !, and CFWD No Answer is disabled, as indicated by an X.

3. Select a state for the account(s) in focus using the 2 and 5 navigation keys.

You can enable/disable any or all of the following states for an account:

•All: Forwards all incoming calls for the respective account to the specified number.

•Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account

is currently engaged in another call.

•No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified

number of rings.

Note:

If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if the account has DND enabled), the CFWD

All settings take precedence over CFWD Busy and CFWD No Answer.

You can also use the following keys if required:

•All Off: Disables all CFWD states for the current account in focus

•All On: Enables all CFWD states for the current account in focus

John Smith

CFWD All

Tue Aug 20 2:55pm

L1 J. Smith

CFWD Busy

Tue Aug 20 2:55pm

L2

Cfwd Mode

1. All

Done Change



Cfwd Mode

2. Busy !

Done Change

Cfwd Mode

3. No Answer X

Done Change

Cfwd Mode

4. All Off

Done Change

Cfwd Mode

5. All On

Done Change

Indicates

Indicates

CFWD Enabled

CFWD Disabled

Indicates

no CFWD

phone number

configured

Managing Calls

41-001522-00 REV00 – 04.2014 99

4. Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays

the current state of the mode you selected. In the following example, the CFWD All state is ON.

5. Press the 4Change navigation key in the CFWD State screen. Press 2 to toggle the state of the CFWD mode ON or

OFF. In the example in Step 4, you press 2 to change the option to OFF.

6. Press 4Set to save the change.

7. In the CFWD State screen, press the 2 navigation keys to scroll to the CFWD Number screen and press 4Change.

8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call

comes into the phone, it forwards the call to the number you specify.

9. Press 4Set to save the change.

CFWD State Screen

Cfwd All

Use to view

Cfwd State

On

Done Change

1

Cfwd State

ON

Next Set



Cfwd State

OFF

Next Set

Change

CFWD Number Screen

Cfwd All

Use to view

Cfwd State

On

Done Change

1

Cfwd Number

5555_

Cancel Set

Cfwd Number

5555

Done Change

2Change

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100 41-001522-00 REV00 – 04.2014

10. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No.

Rings screen and press 4Change.

11. Press 2Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are

1 to 20. Default is 3.

When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number

of times you specify in the No. Rings screen, and then forwards the call if there is no answer.

12. Press 4Set to save the change.

13. Press 3Done to save all your changes.

Each time you press 3 Done, the following screen displays.

14. Press # Confirm to confirm the change(s) each time the Apply Changes screen displays. All changes are saved to

the phone.

CFWD No. Rings Screen

Cfwd NoAnswer

Use to view

Cfwd State

On

Done Change

1

Cfwd Number

Done Change

2

No. Rings

3

Next Set

Change

No. Rings

3

Done Change

3



Apply Changes

0Cancel

#Confirm

Managing Calls

41-001522-00 REV00 – 04.2014 101

CFWD in Phone Mode

IP Phone UI

1. Use the 3 and 4 navigation keys to scroll through each account.

In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have

CFWD enabled as indicated by the CFWD All message.

Note:

In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts.

2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each

state type.

In the above example, CFWD All is enabled as indicated by a check mark (), CFWD Busy is enabled but no call

forward phone number configured as indicated by a !, and CFWD No Answer is disabled, as indicated by an X.

3. Select a state using the 2 and 5 navigation keys.

You can enable/disable a specific account on the phone with any or all of the following states. However, the config-

uration you set will apply to all accounts on the phone.

•All: Forwards all incoming calls for the respective account to the specified number.

•Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account

is currently engaged in another call.

•No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified

number of rings.

Note:

If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if the account has DND enabled), the CFWD

All settings take precedence over CFWD Busy and CFWD No Answer.

You can also use the following keys if required:

•All Off: Disables all CFWD states for the current account in focus

•All On: Enables all CFWD states for the current account in focus

Note:

In Phone mode, the initial configuration you set for an account applies to all the accounts on the phone.

John Smith

CFWD All

Tue Aug 20 2:55pm

L1 J. Smith

CFWD All

Tue Aug 20 2:55pm

L2

Cfwd Mode

1. All

Done Change



Cfwd Mode

2. Busy !

Done Change

Cfwd Mode

3. No Answer X

Done Change

Cfwd Mode

4. All Off

Done Change

Cfwd Mode

5. All On

Done Change

Indicates

Indicates

CFWD Enabled

CFWD Disabled

Indicates

no CFWD

phone number

configured

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102 41-001522-00 REV00 – 04.2014

4. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays

the current state of the mode you selected. In the following example, the CFWD All state is ON.

5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF. In

the example in Step 4, you press 2Next to change the option to Off.

6. Press the 4Set key to save the change.

7. In the CFWD State screen, press the 2 navigation key to scroll to the CFWD Number screen and press 4Change.

8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call

comes into the phone, it forwards the call to the number you specify.

9. Press 4Set to save the change.

CFWD State Screen

Cfwd All

Use to view

Cfwd State

On

Done Change

1

Cfwd State

ON

Next Set



Cfwd State

OFF

Next Set

Change

CFWD Number Screen

Cfwd All

Use to view

Cfwd State

On

Done Change

1

Cfwd Number

5555_

Cancel Set

Cfwd Number

5555

Done Change

2Change

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41-001522-00 REV00 – 04.2014 103

10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No.

Rings screen and press 4Change.

11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid

values are 1 to 20. Default is 3.

When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number

of times you specify in the No. Rings screen, and then forwards the call.

12. Press 4Set to save the change.

13. Press 3Done to save all your changes.

Each time you press 3Done, the following screen displays.

14. Press # Confirm to confirm the change(s) each time the Apply Changes screen displays.

All the same changes are saved to all accounts on the phone.

CFWD No. Rings Screen

Cfwd NoAnswer

Use to view

Cfwd State

On

Done Change

1

Cfwd Number

Done Change

2

No. Rings

3

Next Set

Change

No. Rings

3

Done Change

3



Apply Changes

0Cancel

#Confirm

Managing Calls

104 41-001522-00 REV00 – 04.2014

CFWD in Custom Mode

IP Phone UI

1. Use the 3 and 4 navigation keys to scroll through each account.

In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled.

2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each

state type.

In the above example, CFWD All is enabled as indicated by a check mark (), CFWD Busy is enabled but no call

forward phone number configured as indicated by a !, and CFWD No Answer is disabled, as indicated by an X.

3. Select a state for the account(s) in focus using the 2 and 5 navigation keys.

You can enable/disable any or all of the following states for a specific account or for all accounts (with individual

configurations):

•All: Forwards all incoming calls for the respective account to the specified number.

•Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account

is currently engaged in another call.

•No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified

number of rings.

Note:

If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if the account has DND enabled), the CFWD

All settings take precedence over CFWD Busy and CFWD No Answer.

You can also use the following keys if required:

•All Off: Disables all CFWD states for the current account in focus

•All On: Enables all CFWD states for the current account in focus

John Smith

CFWD All

Tue Aug 20 2:55pm

L1 J. Smith

CFWD Busy

Tue Aug 20 2:55pm

L2

Cfwd Mode

1. All

Done Change



Cfwd Mode

2. Busy !

Done Change

Cfwd Mode

3. No Answer X

Done Change

Cfwd Mode

4. All Off

Done Change

Cfwd Mode

5. All On

Done Change

Indicates

Indicates

CFWD Enabled

CFWD Disabled

Indicates

no CFWD

phone number

configured

Managing Calls

41-001522-00 REV00 – 04.2014 105

4. Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current

state of the mode you selected. In the following example, the CFWD All state is ON.

5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF. In

the example in Step 4, you press 2Next to change the option to Off.

6. Press the 4Set key to save the change.

7. In the CFWD State screen, press the 2 navigation key to scroll to the CFWD Number screen and press 4Change.

8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call

comes into the phone, it forwards the call to the number you specify.

9. Press 4Set to save the change.

CFWD State Screen

Cfwd All

Use to view

Cfwd State

On

Done Change

1

Cfwd State

ON

Next Set



Cfwd State

OFF

Next Set

Change

CFWD Number Screen

Cfwd All

Use to view

Cfwd State

On

Done Change

1

Cfwd Number

5555_

Cancel Set

Cfwd Number

5555

Done Change

2Change

Managing Calls

106 41-001522-00 REV00 – 04.2014

10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No.

Rings screen and press 4Change.

11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid

values are 1 to 20. Default is 3.

When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number

of times you specify in the No. Rings screen, and then forwards the call.

12. Press 4Set to save the change.

13. Press 3Done to save all your changes.

Each time you press3 Done, the following screen displays.

14. Press # Confirm to confirm the change(s) each time the Apply Changes screen displays.

All changes are saved to the phone for all accounts.

CFWD No. Rings Screen

Cfwd NoAnswer

Use to view

Cfwd State

On

Done Change

1

Cfwd Number

Done Change

2

No. Rings

3

Next Set

Change

No. Rings

3

Done Change

3



Apply Changes

0Cancel

#Confirm

41-001522-00 REV00 – 04.2014 107

Additional Features

This section describes additional features you can use on the 6863i phone.

Display DTMF Digits

A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP

phone when using the keypad to dial, or when dialing from a programmed key.

DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is

also known as touch-tone dialing. Each key you press on your phone generates two tones of specific frequencies. One

tone is generated from a high-frequency group of tones and the other from a low frequency group.

If you enable the Display DTMF Digits parameter, the digits you are dialing from the keypad or from a programmable key

display to the IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing).

You can enable the Display DTMF Digits parameter using the Aastra Web UI.

Configuring Display of DTMF Digits

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. Enable the Display DTMF Digits field by checking the check box.

Disable this field by unchecking the box). Default is disabled.

3. Click Save Settings.

Additional Features

108 41-001522-00 REV00 – 04.2014

Play Call Waiting Tone

You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the

phone.

You can configure this feature using the Aastra Web UI.

Configuring Call Waiting Tone

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. A call waiting tone is enabled by default. If required, disable the Play Call Waiting Tone field by unchecking the check

box.

3. Click Save Settings.

Additional Features

41-001522-00 REV00 – 04.2014 109

Stuttered Dial Tone

You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone.

You can configure this feature using the Aastra Web UI.

Configuring Stuttered Dial Tone

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. Stuttered dial tone is enabled by default. If required, disable the Stuttered Dial Tone field by unchecking the check

box.

3. Click Save Settings.

Additional Features

110 41-001522-00 REV00 – 04.2014

XML Beep Support

Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application

using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no

beep is heard when the XML application arrives to the phone.

If your System Administrator has set a value for this feature in a custom XML application or in the configuration files, the

value you set in the Aastra Web UI overrides the Administrator’s setting. Setting and saving the value in the Aastra Web

UI applies to the phone immediately.

Configuring XML Beep Support

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. XML Beep Support is enabled by default. If required, disable the XML Beep Support field by unchecking the check box.

3. Click Save Settings.

Additional Features

41-001522-00 REV00 – 04.2014 111

Status Scroll Delay

Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between

the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field

at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling

to the next message. You can increase or decrease this time as required. Setting and saving the value in the Aastra Web UI

applies to the phone immediately.

Configuring Status Scroll Delay

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. Enter a value in the Status Scroll Delay (seconds) field. Valid values are: 1 to 25 seconds. Default is 5.

3. Click Save Settings.

Additional Features

112 41-001522-00 REV00 – 04.2014

Switch UI Focus to Ringing Line

You can configure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call when

it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the

phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality

so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parame-

ter in the Aastra Web UI.

Configuring Switch Focus to Ringing Line Using the Aastra Web UI

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.

3. Click Save Settings.

Additional Features

41-001522-00 REV00 – 04.2014 113

Call Hold Reminder During Active Calls

The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active

call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the

you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you

that there is still a call on hold on Line 1.

When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold.

You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI.

Configuring Call Hold Reminder During Active Calls

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. The Call Hold Reminder During Active Calls field is disabled by default. To enabled this field, check the box.

When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When

disabled, a ring splash is heard when the active call hangs up and there is still a call on hold.

3. Click Save Settings.

Additional Features

114 41-001522-00 REV00 – 04.2014

Call Hold Reminder (on single hold)

On the 6863i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you

put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring

splash periodically for the single call on hold. When disabled, no reminder ring splash is audible.

You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI.

Configuring Call Hold Reminder

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. The Call Hold Reminder field is disabled by default. To enabled this field, check the box.

When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when

no other calls are active on the phone). The phone initiates a reminder ring splash periodically for the single call

on hold. When disabled, no reminder ring splash is audible.

3. Click Save Settings.

Additional Features

41-001522-00 REV00 – 04.2014 115

Call Waiting Tone Period

You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call

using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the

active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call.

You can enable or disable this feature in the Aastra Web UI.

Configuring Call Waiting Tone Period

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. In the Call Waiting Tone Period field, enter a time period, in seconds, that the call waiting tone will be audible

on an active call when another call comes in. Default is 0 seconds.

When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter. For

example, if set to 30 the call waiting tone plays every 30 seconds. When set to 0, the call waiting tone is audible

only once on the active call.

3. Click Save Settings.

Additional Features

116 41-001522-00 REV00 – 04.2014

Preferred Line and Preferred Line Timeout

The 6863i has a feature called preferred line and preferred line timeout. If you enable the preferred line parameter on

your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go

off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the

Aastra Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parame-

ter that specifies the number of seconds it takes for the phone to switch back to the preferred line.

The following table provides the behavior of the preferred line focus feature with other features on the phone:

Phone Feature Preferred Line Behavior

Last Call Return The phone switches back to the focused line immediately after the call ends.

Speeddial The line is already specified when the speed dial is created. The phone switches back immediately after the call

ends.

Conference For incoming calls, the phone switches back immediately after the call ends.

Transfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not

change. For incoming calls, the phone switches back immediately after the call transfers.

Park The phone switches back immediately after the call ends.

Voicemail The phone switches back immediately after the call ends.

Redial The phone switches back immediately after the call ends.

Dialing For incomplete dialing on a non-preferred line, the focus does not change if some digits are entered.

If no digits are entered or digits were cleared, the focus changes to preferred line after the time out has passed

without activities.

Caller ID If the Switch UI Focus To Ringing Line parameter is disabled, the User is able to see the Caller ID when the phone

switches the focus to the ringing line.

Factory Default Factory default and recovery mode clears the preferred line and preferred line timeout parameters, and the

phone operates in a non-preferred line mode.

Notes:

•If you specify a value of 0 for the Preferred Line parameter, it disables the preferred line focus feature.

•If you specify a value of 0 for the Preferred Line Timeout parameter, the phone returns the line to the preferred line

immediately.

Additional Features

41-001522-00 REV00 – 04.2014 117

Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

Default is 1. Valid values are:

•None (disables the preferred line focus feature)

•1 and 2

For example, if you set the preferred line to 1, when a call (incoming or outgoing) ends on the phone (on any line),

the phone switches focus back to Line 1.

3. In the Preferred Line Timeout field, enter the amount of time, in seconds, that the phone switches back to the

preferred line after a call (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line.

Default is 0.

Valid values are: 0 to 999

4. Click Save Settings.

Additional Features

118 41-001522-00 REV00 – 04.2014

Goodbye Key Cancels Incoming Calls

The 6863i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming

calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming

Call and is configurable via the Aastra Web UI.

If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you

are on an active call. When you disable this parameter, pressing the key hangs up the active call.

If you disable this feature, and the phone receives another call when an active call is already present, the 6863i displays

2Ignore on the LCD. For the 6863i, you must use the 2 navigation key to ignore the call.

Configuring Goodbye Key to Cancel Incoming Calls

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. The Goodbye Key Cancels Incoming Call field is enabled by default. If required, disable this field by unchecking the

check box.

3. Click Save Settings.

Additional Features

41-001522-00 REV00 – 04.2014 119

Message Waiting Indicator

You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you

configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED

for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 and 2).

You configure the MWI using the Aastra Web UI.

Configuring Message Waiting Indicator

Aastra Web UI

1. Click on Basic Settings > Preferences > General.

2. The Message Waiting Indicator Line field is set to all lines by default. If required, change the setting to a specific line

by selecting a line from the list. Valid values are All and lines 1 and 2.

3. Click Save Settings.

Additional Features

120 41-001522-00 REV00 – 04.2014

Incoming Intercom Call Features

By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom

key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also

mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts

the active call on hold and answers the intercom call.

You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame-

ters using the Aastra Web UI.

•Auto Answer

•Microphone Mute

•Play Warning Tone

•Allow Barge In

Auto-Answer/Play Warning Tone

The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If

Auto-Answer is enabled, the phone automatically answers an incoming intercom call. If Play Warning Tone is also ena-

bled, the phone plays a tone to alert you before answering the intercom call. If Auto-Answer is disabled, the phone

treats the incoming intercom call as a normal call. Auto-Answer and Play Warning Tone are enabled by default.

Microphone Mute

You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller. If you want

to mute the intercom call, you enable this feature. If you want to unmute (or hear the intercom call), you disable this fea-

ture. Microphone Mute is enabled by default.

Allow Barge In

You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call. The Allow

Barge In parameter controls this feature. When you enable the this parameter, which is the default value, an incoming

intercom call takes precedence over any active call, by placing the active call on hold and automatically answering the

intercom call. When you disable this parameter, and there is an active call, the phone treats an incoming intercom call

like a normal call and plays the call warning tone. Allow Barge In is enabled by default.

Note:

Your Administrator can set a time period delay before the phone automatically answers. Contact your System Admin-

istrator for more information.

Additional Features

41-001522-00 REV00 – 04.2014 121

Configuring Incoming Intercom Settings

Aastra Web UI

1. Click on Basic Settings > Preferences > Incoming Intercom Settings.

2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for

answering Intercom calls. To disable this field, uncheck the box.

Note:

If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call.

3. The Microphone Mute field is enabled by default. The microphone is muted on the IP phone for Intercom calls made

by the originating caller. To disable this field, uncheck the box.

4. The Play Warning Tone field is enabled by default. If Auto-Answer is enabled, the phone plays a warning tone when

it receives in incoming intercom call. To disable this field, uncheck the box.

5. The Allow Barge In field is enabled by default. If Allow Barge In is enabled, the phone puts an active call on hold and

answers the incoming Intercom call. To disable this field, uncheck the box.

6. Click Save Settings.

Additional Features

122 41-001522-00 REV00 – 04.2014

Group RTP Paging

You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured mul-

ticast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5

multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.

The 6863i in the local network listens for RTP on the pre-configured multicast address. The phone displays the Paging

message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

The recipient can drop the incoming page if required. The recipient can also set DND to ignore any incoming pages.

For incoming RTP multicasts, the ringing display is dependant on the setting for the Allow Barge In parameter (see

“Allow Barge In” on page 120) If this parameter is disabled, and there is no other call on the phone, then the paging is

automatically played via the default audio device.

If there is an existing call on the phone, the call initially displays in the ringing state. The user has the option to

accept/ignore the call. If the Allow Barge In parameter is enabled, the RTP multicast call barges in, and any existing calls

are put on hold.

If an RTP multicast session already exists on the phone, and the phone receives another incoming RTP multicast session,

the priority is given to the first multicast session and the second multicast session is ignored. The behavior for the incom-

ing calls in this case is also based on the setting for the Allow Barge In parameter. The incoming call is handled as if there

were an existing call already on the phone.

Configuring Group RTP Paging

Aastra Web UI

1. Click on Basic Settings > Preferences > Group Paging RTP Settings.

2. In the Paging Listen Addresses text box, enter the multicast IP address(es) and port number on which the phone

listens for incoming multicast RTP packets.

Enter the IP address in dotted decimal format.

(for example, 239.0.1.15:10000,239.0.1.20:15000)

You can enter up to 5 listening multicast addresses.

If this field is blank, the paging listening capability is disabled on the phone.

Notes:

•Recipient of a paging call can set a global DND to ignore any incoming pages.

•For incoming paging, the phone uses the Intercom configuration settings. The incoming page is dependant on

the Allow Barge In parameter setting and the idling/on call state.

3. Click Save Settings.

Additional Features

41-001522-00 REV00 – 04.2014 123

Shared Call Appearance (SCA) Call Bridging

Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is

the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones

with the same extension key by simply putting the call on hold at one phone and picking it up on the other. Status LEDs

light and flash in unison, allowing all people sharing the extension to see the status at a glance.

The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be

connected in a call with a third party. Refer to the following example:

Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the

SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a

bridge or one-to-one call hear an audible beep when another party has joined the call.

If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this

functionality enabled, an error message displays to the LCD on the phone.

The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if

required. Contact your System Administrator for more information.

Keys States and LED Behavior

There are two call states on the phones that support SCA bridging:

•Bridge-active - A bridged call is in progress

•Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.

The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and

users not involved in the SCA call.

Note:

Your Administrator must enable/disable the beep on the server-side.

SCA phone 1 answers.

SCA phone 2 joins by

pressing SCA line. When

When 2 and 3 pickup,

1 can hangup.

phone 1 hangs up, 2 is still

connected. Phone 2 can

press the line key to

put SCA call on hold

leaving 3 still connected

to 1.

SCA phone 3 joins by

pressing SCA line. When

phone 1 hangs up, 3 is still

connected. Phone 3 can

press the line key to

put SCA call on hold

leaving 2 still connected

to 1.

Phone A calls the SCA number and

all the phones in the SCA environment

ring.

Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key.

Additional Features

124 41-001522-00 REV00 – 04.2014

Line Keys and Idle Screens

Line Key Phone Behavior

Star Codes

All of the main call handling and extension management features using star codes can be set on your phone by your

Administrator. Contact your System Administrator for more information.

If these have not been set up, you can dial any star code commands on the 6863i phone the same way you would on a

regular telephone.

Other Features

A multitude of other features are available depending on whether or not your System Administrator has configured

them for use. Contact your System Administrator for feature availability and usage information.

State Line LED for Local Caller ID for Remote Line LED for Remote Caller ID for Remote

Idle Off N/A Off N/A

Seized Solid Green None Solid Red None

Progressing (outgoing call) Solid Green Called Party Solid Red None

Alerting (incoming call) Flashing Red N/A N/A N/A

Active Solid Green Far-end Solid Red Far-end

Held Slow Flashing Green Far-end Slow Flashing Red Far-end

Hold private Slow Flashing Green Far-end Solid Red Far-end

Bridge-active Solid Green Far-end Solid Red Far-end

Bridge-held Slow Flashing Green Far-end Solid Red Far-end

State Local Line Key Pressed Remote Line Key Pressed

Idle N/A Attempt to seize the line

Seized Hang up Ignore

Progressing Hang up Ignore

Alerting Answer N/A

Active Hold Bridge

Held Retrieve Bridge

Hold private Retrieve Ignore

Bridge-active Hold Bridge

Bridge-held Retrieve Bridge

41-001522-00 REV00 – 04.2014 125

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the

Aastra 6863i Installation Guide for details.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer

to the Installation and Setup section in the Aastra 6863i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the

volume button when the phone is on-hook and idle.

Why is the light not coming on with a new voicemail message?

Your phone system or service provider must provide the visual message waiting service for this function to work. Check

with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a

Handset in the Aastra 6863i Installation Guide for information.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s

IP Address” on page 14.

Why does my phone display the No Service message?

The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System

Administrator for more information.

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” on page 31 for more

information.

Why does my phone display Bad Encrypted Config?

The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption proc-

ess has failed. Report this error to your System Administrator.

How do I restart the IP phone?

You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone” on page 34 for

more information.

How do I lock my phone?

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the fol-

lowing:

•In the IP phone UI at the path Options > Phone Lock. See “Phone Lock” on page 31 for more information.

•In the Aastra Web UI at the path Operations > Phone Lock. See “Phone Lock” on page 31 for more information.

•At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your

phone, see “Phone Lock Key” on page 63.

Warranty-1 41-001522-00 REV00 – 04.2014

Limited Warranty

(Not applicable in Australia – see below for Limited Warranty in Australia)

Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional

specification relating to such products during a one (1) year period from the date of original purchase (“Warranty

Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace

the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these

parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the product, it may be

replaced with a refurbished product of the same design and color. If it should become necessary to repair or replace a

defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or

replaced product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the

repaired or replacement product, or until the end of the original Warranty Period, whichever is later. Proof of the original

purchase date is to be provided with all products returned for warranty repairs.

Exclusions

Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This

warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,

neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will

not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

Aastra shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or

expense directly or indirectly arising from the customer’s use of or inability to use this product, either separately or in

combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the

person in the case of products used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty, and the warran-

ties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, includ-

ing warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the product fail during the Warranty Period;

•In North America, please call 1-800-574-1611 for further information.

•Outside North America, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this product for warranty service, you must present

proof of purchase.

After Warranty Service

Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra

product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and

shipping instructions:

•In North America, contact our service information number: 1-800-574-1611.

•Outside North America, contact your sales representative.

Note:

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally

authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty.

41-001522-00 REV00 – 04.2014 Warranty-2

Limited Warranty (Australia Only)

The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be

entitled under a law in relation to the products.

In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Com-

monwealth) and any other relevant legislation, Aastra warrants this product against defects and malfunctions in accord-

ance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from

the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the

exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the War-

ranty Period.

Repair Notice

To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in

loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being

repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited

warranty, it may be replaced with a refurbished product of the same design and color.

If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provi-

sions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date

of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original Warranty

Period, whichever is later. Proof of the original purchase date is to be provided with all products returned for warranty

repairs.

Exclusions

Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This war-

ranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,

neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will

not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

To the extent permitted by law, Aastra shall not be liable for any incidental damages, including, but not limited to, loss,

damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in

combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or

modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act

2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com-

ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express war-

ranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot

be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian Con-

sumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably

foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of accepta-

ble quality and the failure does not amount to a major failure.

Limited Warranty (Australia Only)

Warranty-3 41-001522-00 REV00 – 04.2014

Warranty Repair Services

Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express

warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and

present proof of purchase. You will be responsible for shipping charges, if any.

Manufacturer: Aastra Telecom Australia Pty Ltd

745 Springvale Road

Mulgrave VIC 3170

ABN 16 140 787 195

Phone: +61 3 8562 2700

Limitation of Liability for Products not of a kind ordinarily acquired for personal, domestic or household use or

consumption (e.g. goods/services ordinarily supplied for business-use)

1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance

with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services

(whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:

a) in the case of services:

i) the resupply of the services; or

ii) the payment of the cost of resupply; and

b) in the case of goods:

i) the replacement of the goods or the supply of equivalent goods; or

ii) the repair of the goods; or

iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

iv) the payment of the cost of having the goods repaired.

1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:

a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010

(the ACL); or

b) the exercise of a right conferred by such a provision; or

c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2

of the ACL to a supply of goods or services.

After Warranty Service

Aastra offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to

comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or

replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges.

For further information and shipping instructions contact:

Aastra Telecom Australia Pty Ltd

745 Springvale Road

Mulgrave VIC 3170

ABN 16 140 787 195

Phone: +61 3 8562 2700

Note:

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally

authorized. Unauthorized repair will void this express warranty.

41-001522-00 REV00 – 04.2014 A-1

Appendix A - Time Zone Codes

The following table identifies the time zone name and time zone code to use on the IP phone.

Time Zone Name/Time Zone Code Table

Time Zone Name Time Zone Code

AD-Andorra

AE-Dubai

AG-Antigua

AI-Anguilla

AL-Tirane

AN-Curacao

AR-Buenos Aires

AS-Pago Pago

AT-Vienna

AU-Lord Howe

AU-Tasmania

AU-Melbourne

AU-Sydney

AU-Broken Hill

AU-Brisbane

AU-Lindeman

AU-Adelaide

AU-Darwin

AU-Perth

AW-Aruba

AZ-Baku

CET

GST

AST

AST

CET

AST

ART

BST

CET

LHS

EST

EST

EST

CST

EST

EST

CST

CST

WST

AST

AZT

BA-Sarajevo

BB-Barbados

BE-Brussels

BG-Sofia

BM-Bermuda

BO-La Paz

BR-Noronha

BR-Belem

BR-Fortaleza

BR-Recife

BR-Araguaina

BR-Maceio

BR-Sao Paulo

BR-Cuiaba

BR-Porto Velho

BR-Boa Vista

BR-Manaus

BR-Eirunepe

BR-Rio Branco

BS-Nassau

BY-Minsk

BZ-Belize

EET

AST

CET

EET

AST

BOT

FNT

BRT

BRT

BRT

BRS

BRT

BRS

AMS

AMT

AMT

AMT

ACT

ACT

EST

EET

CST

Appendix A - Time Zone Codes

A-2 41-001522-00 REV00 – 04.2014

CA-Newfoundland

CA-Atlantic

CA-Eastern

CA-Saskatchewan

CA-Central

CA-Mountain

CA-Pacific

CA-Yukon

CH-Zurich

CK-Rarotonga

CL-Santiago

CL-Easter

CN-Beijing

CO-Bogota

CR-Costa Rica

CU-Havana

CY-Nicosia

CZ-Prague

NST

AST

EST

EST

CST

MST

PST

PST

CET

CKS

CLS

EAS

CST

COS

CST

CST

EES

CET

DE-Berlin

DK-Copenhagen

DM-Dominica

DO-Santo Domingo

CET

CET

AST

AST

EE-Tallinn

ES-Madrid

ES-Canary

EET

CET

WET

FI-Helsinki

FJ-Fiji

FK-Stanley

FO-Faeroe

FR-Paris

EET

NZT

FKS

WET

CET

GB-London

GB-Belfast

GD-Grenada

GE-Tbilisi

GF-Cayenne

GI-Gibraltar

GP-Guadeloupe

GR-Athens

GS-South Georgia

GT-Guatemala

GU-Guam

GY-Guyana

GMT

GMT

AST

GET

GFT

CET

AST

EET

GST

CST

CST

GYT

HK-Hong Kong

HN-Tegucigalpa

HR-Zagreb

HT-Port-au-Prince

HU-Budapest

HKS

CST

CET

EST

CET

IE-Dublin

IS-Reykjavik

IT-Rome

GMT

GMT

CET

JM-Jamaica

JP-Tokyo

EST

JST

KY-Cayman EST

Time Zone Name Time Zone Code

Appendix A - Time Zone Codes

41-001522-00 REV00 – 04.2014 A-3

LC-St Lucia

LI-Vaduz

LT-Vi ln iu s

LU-Luxembourg

LV-Riga

AST

CET

EET

CET

EET

MC-Monaco

MD-Chisinau

MK-Skopje

MQ-Martinique

MS-Montserrat

MT-Malta

MU-Mauritius

MX-Mexico City

MX-Cancun

MX-Merida

MX-Monterrey

MX-Mazatlan

MX-Chihuahua

MX-Hermosillo

MX-Tijuana

CET

EET

CET

AST

AST

CET

MUT

CST

CST

CST

CST

MST

MST

MST

PST

NI-Managua

NL-Amsterdam

NO-Oslo

NR-Nauru

NU-Niue

NZ-Auckland

NZ-Chatham

CST

CET

CET

NRT

NUT

NZS

CHA

OM-Muscat GST

PA-Panama

PE-Lima

PL-Warsaw

PR-Puerto Rico

PT-Lisbon

PT-Madeira

PT-Azores

PY-Asuncion

EST

PES

CET

AST

WET

WET

AZO

PYS

RO-Bucharest

RU-Kaliningrad

RU-Moscow

RU-Samara

RU-Yekaterinburg

RU-Omsk

RU-Novosibirsk

RU-Krasnoyarsk

RU-Irkutsk

RU-Yakutsk

RU-Vladivostok

RU-Sakhalin

RU-Magadan

RU-Kamchatka

RU-Anadyr

EET

EET

MSK

SAM

YEK

OMS

NOV

KRA

IRK

YAK

VLA

SAK

MAG

PET

ANA

SE-Stockholm

SG-Singapore

SI-Ljubljana

SK-Bratislava

SM-San Marino

SR-Paramaribo

SV-El Salvador

CET

SGT

CET

CET

CET

SRT

CST

Time Zone Name Time Zone Code

Appendix A - Time Zone Codes

A-4 41-001522-00 REV00 – 04.2014

TR-Istanbul

TT-Port of Spain

TW-Taipei

EET

AST

CST

UA-Kiev

US-Eastern

US-Central

US-Mountain

US-Pacific

US-Alaska

US-Aleutian

US-Hawaii

UY-Montevideo

EET

EST

CST

MST

PST

AKS

HAS

HST

UYS

VA-Vatican CET

YU-Belgrade CET

Time Zone Name Time Zone Code

41-001522-00 REV00 – 04.2014 Index-1

Index

Numerics

6863i

customizing .................................................................................................. 9, 17

feature ....................................................................................................................1

incomplete configuration message .............................................................8

keys and key descriptions ...............................................................................3

no service message ............................................................................................8

requirements ........................................................................................................2

A

Aastra Web UI

Operaton parameters .................................................................................... 12

phone status ..................................................................................................... 12

about this guide ..........................................................................................................1

account configuration ........................................................................................... 89

allow barge-in, for intercom ..............................................................................120

audio, setting ............................................................................................................ 21

auto-answer, for intercom .................................................................................120

C

Call Forward key ...................................................................................................... 53

call forwarding, keys for ........................................................................................ 53

call hold reminder .................................................................................................114

call hold reminder during active calls ............................................................113

call waiting tone ....................................................................................................108

call waiting tone period ......................................................................................115

callers list .................................................................................................................... 85

Callers List key ........................................................................................... 57, 58, 60

callers list, downloading to phone .................................................................... 88

calls, ending .............................................................................................................. 79

calls, handling ........................................................................................................... 72

calls, making .............................................................................................................. 68

calls, managing ........................................................................................................ 80

calls, placing on hold ............................................................................................. 72

calls, receiving .......................................................................................................... 71

calls, transferring ..................................................................................................... 73

conference calls ....................................................................................................... 76

conferencing

centralized ......................................................................................................... 77

ending ................................................................................................................. 79

local ...................................................................................................................... 76

transfer remaining parties ............................................................................ 79

D

deleting a key ........................................................................................................... 67

dial plan, emergency .............................................................................................. 36

dial tones, stuttered .............................................................................................109

dialing a number ..................................................................................................... 68

dialpad, live ............................................................................................................... 20

Directory key ............................................................................... 56, 57, 58, 59, 60

directory key ............................................................................... 56, 57, 58, 59, 60

directory, downloading to PC ............................................................................. 83

directory, downloading to phone ..................................................................... 84

DND key ...................................................................................................................... 45

DND, enabling/disabling ...............................................................................89, 94

documentation ...........................................................................................................1

E

empty key ...........................................................................................................66, 67

F

Flash key .....................................................................................................................48

G

getting started .............................................................................................................6

goodbye key .................................................................................................................4

Goodbye key cancels incoming call ...............................................................118

configuring ......................................................................................................118

group RTP paging ..................................................................................................122

H

hold key ..........................................................................................................................4

I

idle screens ...................................................................................................................7

incomplete configuration .......................................................................................8

Indication of transferred calls .............................................................................75

installation and setup ...............................................................................................2

intercom calls, incoming call features ...........................................................120

Intercom key .............................................................................................................61

IP address of the phone ........................................................................................14

IP address, finding ...................................................................................................14

K

key panel .......................................................................................................................4

Keypad Keys .................................................................................................................5

keys

Call Forward key ............................................................................................... 53

descriptions of .....................................................................................................3

Directory key ....................................................................... 56, 57, 58, 59, 60

DND key .............................................................................................................. 45

Flash key .............................................................................................................. 48

goodbye .................................................................................................................4

hold ..........................................................................................................................4

Intercom key ...................................................................................................... 61

line ............................................................................................................................4

navigation .............................................................................................................4

None key ......................................................................................................66, 67

options ....................................................................................................................4

Paging key .......................................................................................................... 64

Park and Pickup keys ...................................................................................... 50

Phone Lock key ................................................................................................. 63

programmable .....................................................................................................4

Services key ........................................................................................................ 62

speaker ...................................................................................................................4

Speeddial key .................................................................................................... 39

Speeddial/Conf key ......................................................................................... 55

Speeddial/Xfer key .......................................................................................... 54

Sprecode key ..................................................................................................... 49

volume control ....................................................................................................4

XML key ............................................................................................................... 46

L

language

latin 2 character set ......................................................................................... 31

overview ............................................................................................................. 25

specifying on IP phone .................................................................................. 25

last call return key ...................................................................................................52

line keys .........................................................................................................................4

Index

Index-2 41-001522-00 REV00 – 04.2014

lines settings .............................................................................................................37

lock/unlock the phone ........................................................................................125

locking/unlocking the phone ............................................................................. 34

M

message waiting indicator, configuring .......................................................119

microphone mute, for intercom ......................................................................120

microphone volume, headset ............................................................................. 21

missed calls indicator

accessing and clearing .................................................................................. 87

overview ............................................................................................................. 87

N

navigation keys ...........................................................................................................4

no service ............................................................................................................8, 125

O

options

Aastra Web UI .................................................................................................... 11

IP Phone UI ............................................................................................................9

simplified menu ............................................................................................... 10

options key ...................................................................................................................4

P

Paging key .................................................................................................................. 64

paging, keys for ........................................................................................................ 64

park/pickup, using on the IP phone ................................................................. 51

password, resetting user’s .................................................................................... 33

Phone Lock key ........................................................................................................ 63

phone status .............................................................................................................31

phone status, displaying ....................................................................................... 13

plugging in the phone .............................................................................................6

preferred line ..........................................................................................................116

preferred line timeout .........................................................................................116

programmable keys

about .......................................................................................................................4

description ......................................................................................................... 38

R

redial ............................................................................................................................ 69

restarting the phone .............................................................................................. 34

ring tone sets ............................................................................................................ 18

ring tones ................................................................................................................... 17

RTP paging, group ................................................................................................122

Russian character set .............................................................................................. 29

S

s .........................................................................................................................................4

Services key ............................................................................................................... 62

speaker key ...................................................................................................................4

speakerphone, using .............................................................................................. 68

speeddial

configuring key for ..........................................................................................39

configuring prefix for ......................................................................................39

creating from Keypad Speeddial in Web UI ...........................................42

creating from phone keypad .......................................................................40

creating from programmable key in Web UI .........................................42

creating from Speeddial Edit Option ........................................................41

editing ..................................................................................................................43

speeddial/Xfer ...........................................................................................................54

Speeddial/Xfer key ..................................................................................................54

Sprecode key .............................................................................................................49

star codes ................................................................................................................. 124

starting up the phone ..............................................................................................6

status scroll delay .................................................................................................. 111

switch UI focus to ringing line .......................................................................... 112

T

transferring calls

blind ......................................................................................................................73

blind transfer to contact in directory ........................................................75

consultive ............................................................................................................73

indication of .......................................................................................................75

troubleshooting solutions ................................................................................. 125

changing password ...................................................................................... 125

display blank ................................................................................................... 125

finding IP address .......................................................................................... 125

handset not working ................................................................................... 125

locking/unlocking phone ........................................................................... 125

no dial tone ..................................................................................................... 125

no light for VM message ............................................................................. 125

no ring ............................................................................................................... 125

phone displays "Bad Encrypted Config"? ............................................. 125

phone displays "No Service" ..................................................................... 125

restarting phone ............................................................................................ 125

VM message light not working ................................................................ 125

U

user password ...........................................................................................................31

V

voicemail .....................................................................................................................71

volume, control keys .................................................................................................4

W

warning tone, for Intercom ............................................................................... 120

warranty exclusions ..................................................................................................1

X

XML application title ...............................................................................................46

XML application URI ................................................................................................46

XML beep support ................................................................................................ 110

XML key .......................................................................................................................46

Disclaimer

Aastra will not accept liability for any damages and/or long

distance charges, which result from unauthorized and/or unlawful

use. While every effort has been made to ensure accuracy, Aastra

will not be liable for technical or editorial errors or omissions

contained within this documentation. The information contained

in this documentation is subject to change without notice.

Copyright © 2014 Mitel Networks Corporation, www.aastra.com.