Aerohive Networks AP250 Access Point User Manual AP250 Hardware User Guide

Aerohive Networks, Inc. Access Point AP250 Hardware User Guide

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User manual

Aerohive AP250 Hardware User GuideThe Aerohive AP250 features two Wi-Fi radios; a fixed 5 GHz 802.11ac Wave 2 radio and a software-selectable 802.11n 2.4 GHz/ 802.11ac 5 GHz radio. Software-selectable radio allows IT managers to enable 802.11ac performance on both radios for the best coverage and capacity, up to 2.6 Gbps. Built-in BLE provides proximity, indoor location tracking, and other location-based mobile engagement services. The AP250 has the power to support enterprise-grade features, including built-in application visibility and control, RADIUS authentication, DHCP, captive web portals, location services and spectrum analysis. For more information about Aerohive APs in general, see "Introduction to Aerohive APs"Important! Changing the Country Code: If your access point is configured for the World Regulatory Domain, it is important to set the country code to the country in which the APwill be deployed for optimal wireless operation. To do this, follow these steps:1. Power on the APand allow it to find and connect to HiveManager NG. Once theAPisconnected, it appears in the table of unconfigured devices on the Monitor > Devicespage and is categorized as New under the Management Status table header.2. Select the check box next to the AP, and then choose Update > Advanced >UpdateCountry.3. On the Update Country Code page, choose the appropriate country code from the drop-down list, and then click Upload.Regulatory Compliance StatementsThe regulatory compliance statements in this section apply to AP250 devices.For Japan, the AP250 is restricted for indoor use in the 5150-5350 MHz band only.Aerohive AP250
Compliance StatementsThe following compliance information applies to AP250 devices.AP250 Compliance Statement - EuropeEU Declaration of ConformityThis device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R&TTE Directive 1999/5/EC:EN 60950-1:2009 2006+A2:2013Safety of Information Technology EquipmentEN 62311: 2008 / Article 3(1)(a) and Article 2 2006/95/EC)Assessment of electronic and electrical equipment related to human exposure restrictions for electromagnetic fields (0 Hz-300 GHz)EN 300 328 V1.9.1: 2015-02Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission systems; Data transmission equipment operating using wide band modulation techniques; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE DirectiveEN 301 893 V1.8.1: 2015-03Broadband Radio Access Networks (BRAN); 5 GHz high performance RLAN; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE DirectiveEN 301 489-1 V1.9.2: 2011Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirementsEN 301 489-17 V2.2.1 2012Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic Compatibility (EMC) standard for radio equipment; Part 17: Specific conditions for Broadband Data Transmission SystemsIn Italy the end-user should apply for a license at the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/or for supplying public access to telecommunications and/or network services.•Česky [Czech]: [Aerohive] tímto prohlašuje, že tento [AP250] je ve shodě se základnímipožadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.•Dansk [Danish]: Undertegnede [Aerohive] erklærer herved, at følgende udstyr [AP250]overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.•Deutsch [German]: Hiermit erklärt [Aerohive], dass sich das Gerät [AP250] inÜbereinstimmung mit den grundlegenden Anforderungen und den übrigeneinschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.Page 2 of 15Aerohive AP250
•Eesti [Estonian]: Käesolevaga kinnitab [Aerohive] seadme [AP250] vastavust direktiivi1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastelesätetele.•English: Hereby, [Aerohive], declares that this [AP250] is in compliance with theessential requirements and other relevant provisions of Directive 1999/5/EC.•Español [Spanish]: Por medio de la presente [Aerohive] declara que el [AP250]cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables oexigibles de la Directiva 1999/5/CE.•Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ [Aerohive] ΔΗΛΩΝΕΙ ΟΤΙ [AP250]ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.•Français [French]: Par la présente [Aerohive] déclare que l'appareil [AP250] estconforme aux exigences essentielles et aux autres dispositions pertinentes de ladirective 1999/5/CE.•Italiano [Italian]: Con la presente [Aerohive] dichiara che questo [AP250] è conformeai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva1999/5/CE.•Latviski [Latvian]: Ar šo [Aerohive] deklarē, ka [AP250] atbilst Direktīvas 1999/5/EKbūtiskajām prasībām un citiem ar to saistītajiem noteikumiem.•Lietuvių [Lithuanian]: Šiuo [Aerohive] deklaruoja, kad šis [AP250] atitinka esminiusreikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.•Nederlands [Dutch]: Hierbij verklaart [Aerohive] dat het toestel [AP250] inovereenstemming is met de essentiële eisen en de andere relevante bepalingen vanrichtlijn 1999/5/EG.•Malti [Maltese]: Hawnhekk, [Aerohive], jiddikjara li dan [AP250] jikkonforma mal-ħtiġijietessenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.•Magyar [Hungarian]: Alulírott, [Aerohive] nyilatkozom, hogy a [AP250] megfelel avonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.•Polski [Polish]: Niniejszym [Aerohive] oświadcza, że [AP250] jest zgodny z zasadniczymiwymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.•Português [Portuguese]: [Aerohive] declara que este [AP250] está conforme com osrequisitos essenciais e outras disposições da Directiva 1999/5/CE.•Slovensko [Slovenian]: [Aerohive] izjavlja, da je ta [AP250] v skladu z bistvenimizahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.•Slovensky [Slovak]: [Aerohive] týmto vyhlasuje, že [AP250] spĺňa základné požiadavkya všetky príslušné ustanovenia Smernice 1999/5/ES.•Suomi [Finnish]: [Aerohive] vakuuttaa täten että [AP250] tyyppinen laite on direktiivin1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojenmukainen.EURadiation Warning StatementTo meet federal radiation exposure requirements, these devices should be installed at a minimum distance of 9.05" (23 cm) from your body.Federal Communication Commission Interference StatementPage 3 of 15Aerohive AP250
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected.• Consult the dealer or an experienced radio or TV technician for help.FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.IMPORTANT NOTE:Radiation Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 32 cm between the radiator & your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Country Code selection feature to be disabled for products marketed to the US/CANADAIndustry Canada Statement:This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:• This device may not cause interference, and• This device must accept any interference, including interference that may causeundesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :• l'appareil ne doit pas produire de brouillage, et• l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si lebrouillage est susceptible d'en compromettre le fonctionnement.Page 4 of 15Aerohive AP250
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce thepotential for harmful interference to co-channel mobile satellite systems;Avertissement:(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pourune utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable auxsystèmes de satellites mobiles utilisant les mêmes canaux;Radiation Exposure Statement:This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 32 cm between the radiator & your body.Déclaration d'exposition aux radiations:Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 32 cm de distance entre la source de rayonnement et votre corps.Taiwan Compliance InformationAerohive AP250 第十二條→經型式認證合格之低功率射頻電機，非經許可，公司，商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。第十四條→低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。無線資訊傳設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作，發射的信號應維持於操作頻帶中。Taiwan MPE Warning電磁波曝露量MPE標準值(MPE) 1mW/cm2，送測產品實值為0.734 mW/cm2Safety Guidelines and Regulatory Compliance StatementsThe cautions, warnings, and compliance information in this section apply to AP250 devices.The following safety icons are used in these guidelines to identify the type of precaution:This icon indicates a general caution. Failure to comply with a caution notification can result in damage to equipment.Page 5 of 15Aerohive AP250Caution:
This icon indicates an electrical caution. Failure to comply with an electrical notification can result in serious injury or death, and extensive damage to equipment.The following table lists the safety precautions you should follow when installing your AP250 devices.Aerohive devices must be installed by a professional installer who is certified to install these types of devices and to ensure that they are properly grounded and meet applicable local and national electrical codes.These devices are intended for indoor use only.Do not install the device in an environment where the operating ambient temperature might exceed the recommended ranges.Electrical equipment generates heat. Ambient air temperature may not be adequate to cool equipment to acceptable operating temperatures without adequate circulation. Be sure that the room where you install your device has adequate air circulation.Changes or modifications made to this device that are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs when electronic components are improperly handled and can result in complete or intermittent failures. Be sure to follow ESD-prevention procedures when handling electronic components. Make sure the rack or cabinet (if used) housing the device is adequately secured to prevent it from becoming unstable or falling over. Never assume that power is disconnected from a circuit; always check the circuit.Reliable Grounding - Reliable grounding of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips.)To meet radiation exposure requirements in all countries, these devices should be installed at a minimum distance of 12.5" (32 cm) from your body. See individual country warning for country-specific distances, if required.All Ethernet and RS232 (console) ports and the cables attached to them are designed for intra-building connection to other equipment. Do not connect these ports directly to wiring that exits the building where this appliance is locatedPage 6 of 15Aerohive AP250
Installing the AP250The following sections describe how to install your Aerohive AP250 devices, connect them to the network, and start managing them in HiveManager NG. Shipping Carton ContentsThe AP250 access point shipping carton contains the following items:• AP250 chassis• Generic QuickStart Guide• Hardware accessories kit containing:• 3 wall-mount screws and three wall anchors• Wall-mount or diagonal ceiling mounting bracketFor mounting instructions, see "Mounting the AP250 ".For information about securing the device, see "Securing the AP250".For information about the status indicator light, see "Status Light".Mounting the AP250 You can mount the AP250 on a flat surface, a wall, or to the tracks of a dropped ceiling grid. The following sections describe these installation methods.Wall or Non-dropped Ceiling MountAttach the AP250 to any vertical or horizontal surface that will supports its weight (1.6 lb, or 0.73 kg), and to which you can install wall mount screws. Use the following procedure. 1. Use the bracket keyholes as a template to mark the mounting hole locations, and drilltwo corresponding holes in the wall or drywall ceiling.Page 7 of 15Aerohive AP250
2. Install two wall mount screws (and plastic anchors if necessary). Leave the screwheads far enough away from the wall so that the bracket will slip over the screw heads(you can test this using the bracket). If you are connecting the device to cables frominside the wall, drill an access hole for the cables.3. Attach the device to the bracket by lining up the mount tabs on the bottom of thedevice with the corresponding tab depressions on the bracket. Slip the tabs under theedges of the tab depressions and rotate the device until it clicks into place on thebracket.4. Mount the device on the wall or ceiling by slipping the bracket keyholes over thescrew heads and sliding the screws into the narrow part of the keyhole.To remove the device from the bracket, use a small flat-blade screwdriver or similar toolto depress the mount clips on the bottom of the device and release it from the bracket,as shown in the illustration.Page 8 of 15Aerohive AP250
Dropped Ceiling Track MountYou can mount the AP250 in either a square or diagonal position on a standard 15/16"-wide track (2.38 cm) in a dropped ceiling. A diagonal mount requires the diagonal mount bracket that ships with the device. This section describes how to do both installations.Square Dropped Ceiling Track MountSlip the mount tabs over the edges of the ceiling track as shown in the illustration, then rotate the device slightly until the mount clips click into place over the track edges.Page 9 of 15Aerohive AP250You can also mount these devices to non-standard or recessed dropped ceiling tracks using brackets designed for 9/16" (1.34 cm) tracks. These brackets can be ordered from Aerohive (AH- ACC-BKT-80211AC-KIT).
Diagonal Dropped Ceiling Track MountFollow these steps and the illustration to mount an AP250 in the diagonal position on a standard dropped ceiling track.1. Attach the diagonal bracket to the device by slipping the mount tabs on the deviceover the plain edges of the bracket.2. Rotate the bracket until the mount clips on the device click into place over thebracket edge.3. Hold the device upside down and slip the mount clips on the diagonal bracket overthe edges of the ceiling track. Because you are installing the device from below, it ishelpful to use your fingertips to identify the location of the mounting tabs by touch.4. Press the device gently against the track and rotate it until the mount clips click intoplace.Page 10 of 15Aerohive AP250
Securing the AP250You can secure the AP using a Kensington ® lock in the lock slot on the side of the device, or you can order a security bracket kit (AH-ACC-SEC-KIT-80211AC) to secure it to a ceiling track or to a wall. Aerohive recommends a variety of Kensington locks. For more information, contact your sales representative.Page 11 of 15Aerohive AP250Connecting the AP250Follow these steps to connect your AP250 to power and to the network.1. Connect a standard RJ45 Ethernet cable from ETH0 on the APto a switch that providesPoE power, or use a PoE injector (see "Ethernet Ports".2. After the AP receives power, it automatically tries to get network settings and contactHiveManager NG. This process takes about five minutes. When you see the APlisted onthe Devices page in the Monitor section of the HiveManager NG GUI, the initial setup iscomplete and you can begin managing the AP with HiveManager NG.3. If the AP does not appear in the HiveManager NG GUIafter about ten minutes, see theAerohive product documentation to understand how the APattempts to contactHiveManager NG, and learn what you can do to help establish the connection. Theseresources are available for free at www.aerohive.com/techdocs.
To meet federal radiation exposure requirements, these devices should be installed at a minimum distance of 9.05" (23 cm) from your body.Component DescriptionsStatus LightThe status light conveys operational states for system power, firmware updates, Ethernet and wireless interface activity, and major alarms. The AP250 has a rectangular status light bar on the top corner and down one side of the chassis. The colors of this light bar indicate the following states of activity:Dark: There is no power or the status indicator is disabled.Amber (flashing): This is an alert that indicates that the device is performing a firmware upgrade. Do not power off the device during this process.Amber (steady): This is an alert that indicates that the CAPWAP connection has not been successfully established, or the device is booting or shutting down.White: The device is powered on, a successful CAPWAP connection has been made, and the firmware is operating normally. During normal operation, the LED produces a slow blink consisting of 4 seconds of illumination followed by one minute of darkness. To extend the life of the status LED, turn it off completely for normal use, and turn it on when needed for troubleshooting. To turn the LED off, establish a console connection with the device and enter the following CLI command:system led brightness offTo turn the LEDon, enter the following CLIcommand: You can choose the level of brightness the LED displays:system led brightness [bright | soft | dim]Page 12 of 15Aerohive AP250Hardware ComponentsYou can see the hardware components of the AP250 in the illustration below and read about them in the sections that follow.
The Console port is located on the bottom of the device. Use this port to make a serial connection between your management system and the AP. The management station from which you connect to the device must have a VT100 emulation program, such as Tera Term Pro © (a free terminal emulator) or Hilgraeve HyperTerminal ® (provided with Windows ® operating systems from XP forward). The serial connection settings are: 9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control. The pin-to-signal mapping for the Console port is shown in "Aerohive Device Pin Assignments".Ethernet PortsThe AP250 has two RJ45 10/100/1000Base-T/TX Ethernet ports (ETH0 and ETH1) that automatically negotiate half- and full-duplex connections with the connecting device. The ports are autosensing and adjust to straight-through and crossover standard Cat3, Cat5, Cat5e, or Cat6 Ethernet cables automatically. The APs receive power through an Ethernet connection to the ETH0 port from PSE that is compatible with the 802.3at and 802.3af standards. Power sourcing equipment can be embedded in a switch or router, or it can come from purpose-built devices that inject power into the Ethernet line en route to the AP. Because the PoE ports have autosensing capabilities, the wiring termination in the Ethernet cable can be either straight-through or crossover. If you use a USBLTEmodem, you must use 802.3at standard PoE and PSE. You can purchase your own PoE injector or purchase the following 20 W and 30 W PoE injectors as optional accessories from Aerohive (not available in Brazil):• AH-ACC-INJ-20W-EU• AH-ACC-INJ-30W-EU•AH-ACC-INJ-20W-US•AH-ACC-INJ-30W-US• AH-ACC-INJ-20W-AU• AH-ACC-INJ-30W-AU•AH-ACC-INJ-20W-IL•AH-ACC-INJ-30W-ILReset ButtonUse the Reset button to reset the device or restore the factory default settings. Insert a paper clip or similar tool into the Reset pinhole and press the button. To reboot the device, press the button for 5 seconds. To return the configuration to the factory default settings, press it for at least 10 seconds. After releasing the button, the indicator light goes dark, and then glows steady amber while the firmware loads and the system performs a self-test. After the software finishes loading and the AP has connected to HiveManager NG, the status indicator glows steady white.To disable the reset button from resetting the configuration, enter this command: no reset-button reset-config-enable . When this command is enabled, pressing the Page 13 of 15Aerohive AP250Console Portbutton for 5 seconds will still reboot the AP, but pressing it for more than 10 seconds will not reset its configuration.
USBModem PortThe USB modem port (backward compatible with USB1.1) allows you to connect a wireless 3G/4G USB modem to serve as a backup WAN connection.If you use a USBLTEmodem, you must use 802.3at standard PoE and PSE. The port is protected by a port cover, as shown in the hardware components illustration above. To access the port, remove the screw that secures the cover in place. To protect the port, keep the cover in place when the port is not in use. For additional security, when you are not using the port, you can secure it with one of the security screws that ship with the device. If you use the security screw, you will need a spanner insert bit for size #6 security screws and a driver handle that will accept the bit. These bits are available from Aerohive in sets of three for AP121, AP141, AP230, AP250, AP330, AP350, AP370, and AP390 models (AH-ACC-SEC-BIT-330-AP350-3PK).AntennasThe AP250 has nine internal antennas: • Five single-band 5 Ghz antennas• Three dual-band 2.4 GHz/5 GHz antennas•One BLE antenna.Locking SlotWhen mounting the AP on a ceiling track or flat surface, you can secure it to the track using a Kensington ® lock in the lock slot or using a security bracket (shipped separately). See "Securing the AP250".Hardware SpecificationsUnderstanding the range of specifications for these APs is necessary for optimal deployment and device operation. The following specifications describe the physical features and hardware components, PoE electrical requirements, and the temperature and humidity ranges in which the devices can operate.Device Specifications• Chassis dimensions: 7.25" W x 2.12" H x 7.25" D (184 mm W x 54 mm H x 184 mm D)• Weight: 1.6 lb (0.73 kg)Page 14 of 15Aerohive AP250• Three internal omnidirectional 802.11b/g/n 2.4 GHz antennas, and three internalomnidirectional 802.11a/b/g/n/ac 5 GHz antennas• One RJ45 (9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control)• Eth0 Ethernet port: autosensing 10/100/1000Base-T/TX Mbps, with IEEE 802.3af- or802.3at-compliant PoE• Eth1 Ethernet Port: autosensing 10/100/1000Base-T/TX Mbps
Power Specifications• IEEE 802.3af PoE Power: Full 3x3:3 802.11ac MU-MIMO performance, BLE and Dual 5GHz. No USB port, no 2nd Ethernet port.• IEEE 802.3at PoE Power: all of the above plus USB port and 2nd Ethernet port.• 802.3af PoE-capable Gigabit Ethernet port• PoE nominal input voltages: 48 V• RJ45 power input pins: Wires 4, 5, 7, 8 or 1, 2, 3, and 6Environmental Specifications• Operating temperature: 32 to 104° F (0 to 40° C)• Storage temperature: -40 to 185° F (-40 to 85° C)• Relative Humidity: 5 to 95% RH (noncondensing)Copyright © 2016Aerohive Networks, Inc. Page 15 of 15Aerohive AP250

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