Aerohive Networks AP550 Access Point User Manual AP550 Hardware User Guide

Aerohive Networks, Inc. Access Point AP550 Hardware User Guide

User Manual

Aerohive AP550 Hardware User GuideRead about and view specifications and compliance information for the AP550 in this topic. Install the AP550 using this topic.The AerohiveAP550 features 802,11ac Wave 2 dual 5 Ghz radio, and 4x4:4/3 MU-MIMO . Built-in BLEprovides proximity, indoor location tracking, and other location-based mobile engagement services. The AP550 has the power to support enterprise-grade features, including built-in application visibility and control, RADIUS authentication, DHCP, captive web portals, location services and spectrum analysis. The AP550 supports standards-based TxBF (transmit beam-forming). The AP550 supports Bluetooth and BLE (Bluetooth Low Energy, which is Bluetooth 4.0). Although both technologies use the 2.4 GHz frequency, BLE has a lower power requirement for moving smaller amounts of data, while Bluetooth can support larger data loads. For more information about Aerohive APs in general, see "Introduction to Aerohive APs".For information about connecting your APto the network, best-practices, and troubleshooting, see "Basic Troubleshooting for New Devices".Important! Changing the Country CodeIf your access point is configured for the World Regulatory Domain, it is important to set the country code to the country in which the APwill be deployed to meet regulatory requirements and for optimal wireless operation. To do this, follow these steps:For Devices Running HiveManager:1. Power on the APand allow it to find and connect to HiveManager. Once the APisconnected, itappears in the table of unconfigured devices on the Monitor > Devices page and is categorized asNew under the Management Status table header.2. Select the check box for the AP, and then choose Update > Advanced >Update Country.3. On the Update Country Code page, choose the appropriate country code from the drop-downlist, and then click Upload.Page 1 of 15AP550 Hardware User Guide
For Devices Running HiveManager NG:1. Power on the AP and allow it to find and connect to HiveManager NG. Once the APis connectedit appears in the table of devices on the Monitor > Devices page.2. Select the check box next to the AP, and then choose Assign Country Code from the Actions drop-down list. In the dialog box that appears, select the appropriate country from the drop-down listand then click Save.3. Upload your changes to the device.Regulatory Compliance StatementsThe regulatory compliance statements in this section apply to Aerohive AP550 devices.For Japan, the AP550 is restricted for indoor use in the 5150-5350 MHz band only.Compliance StatementsThe following compliance information applies to AP550 devices.R&TTE and Low Voltage DirectivesThis device is compliant with the following directives:• R&TTEDirective 1995/5/ECAP550 Compliance Statement - EuropeEU Declaration of ConformityThis device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R&TTE Directive 1999/5/EC:EN 60950-1:2009 2006+A2:2013Safety of Information Technology EquipmentEN 62311: 2008 / Article 3(1)(a) and Article 2 2006/95/EC)Assessment of electronic and electrical equipment related to human exposure restrictions for electromagnetic fields (0 Hz-300 GHz)EN 300 328 V1.9.1: 2015-02Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission systems; Data transmission equipment operating using wide band modulation techniques; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE DirectiveEN 301 893 V1.8.1: 2015-03Broadband Radio Access Networks (BRAN); 5 GHz high performance RLAN; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE Directive.Page 2 of 15AP550 Hardware User Guide8/10/2016
EN 301 489-1 V1.9.2: 2011Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirementsEN 301 489-17 V2.2.1 2012Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic Compatibility (EMC) standard for radio equipment; Part 17: Specific conditions for Broadband Data Transmission SystemsIn Italy the end-user should apply for a license at the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/or for supplying public access to telecommunications and/or network services.•Česky [Czech]: [Aerohive] tímto prohlašuje, že tento [AP550] je ve shodě se základnímipožadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.•Dansk [Danish]: Undertegnede [Aerohive] erklærer herved, at følgende udstyr [AP550]overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.•Deutsch [German]: Hiermit erklärt [Aerohive], dass sich das Gerät [AP550] inÜbereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigenBestimmungen der Richtlinie 1999/5/EG befindet.•Eesti [Estonian]: Käesolevaga kinnitab [Aerohive] seadme [AP550] vastavust direktiivi1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.•English: Hereby, [Aerohive], declares that this [AP550] is in compliance with the essentialrequirements and other relevant provisions of Directive 1999/5/EC.•Español [Spanish]: Por medio de la presente [Aerohive] declara que el [AP550] cumple conlos requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de laDirectiva 1999/5/CE.•Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ [Aerohive] ΔΗΛΩΝΕΙ ΟΤΙ [AP550] ΣΥΜΜΟΡΦΩΝΕΤΑΙΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.•Français [French]: Par la présente [Aerohive] déclare que l'appareil [AP550] est conformeaux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.•Italiano [Italian]: Con la presente [Aerohive] dichiara che questo [AP550] è conforme airequisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.•Latviski [Latvian]: Ar šo [Aerohive] deklarē, ka [AP550] atbilst Direktīvas 1999/5/EK būtiskajāmprasībām un citiem ar to saistītajiem noteikumiem.•Lietuvių [Lithuanian]: Šiuo [Aerohive] deklaruoja, kad šis [AP550] atitinka esminius reikalavimusir kitas 1999/5/EB Direktyvos nuostatas.•Nederlands [Dutch]: Hierbij verklaart [Aerohive] dat het toestel [AP550] in overeenstemmingis met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.•Malti [Maltese]: Hawnhekk, [Aerohive], jiddikjara li dan [AP550] jikkonforma mal-ħtiġijietessenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.•Magyar [Hungarian]: Alulírott, [Aerohive] nyilatkozom, hogy a [AP550] megfelel a vonatkozóalapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.•Polski [Polish]: Niniejszym [Aerohive] oświadcza, że [AP550] jest zgodny z zasadniczymiwymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.Page 3 of 15AP550 Hardware User Guide
•Português [Portuguese]: [Aerohive] declara que este [AP550] está conforme com osrequisitos essenciais e outras disposições da Directiva 1999/5/CE.•Slovensko [Slovenian]: [Aerohive] izjavlja, da je ta [AP550] v skladu z bistvenimi zahtevami inostalimi relevantnimi določili direktive 1999/5/ES.•Slovensky [Slovak]: [Aerohive] týmto vyhlasuje, že [AP550] spĺňa základné požiadavky avšetky príslušné ustanovenia Smernice 1999/5/ES.•Suomi [Finnish]: [Aerohive] vakuuttaa täten että [AP550] tyyppinen laite on direktiivin1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.EURadiation Warning StatementTo meet radiation exposure requirements, these devices should be installed at a minimum distance of 9.84" (25 cm) from people or animals.Federal Communication Commission Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:• Reorient or relocate the antenna of the receiving equipment.• Increase the separation between this equipment and receiving equipment.• Connect this equipment into an outlet on a circuit different from that to which the receivingequipment is connected.• Consult the dealer or an experienced radio or TV technician for help.FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.IMPORTANT NOTE:Radiation Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 14.5" (37 cm) between the radiator and people and animals.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Country Code selection feature to be disabled for products marketed to the US/CANADA.Page 4 of 15AP550 Hardware User Guide
Industry Canada Statement:This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:• This device may not cause interference, and• This device must accept any interference, including interference that may cause undesiredoperation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :• l'appareil ne doit pas produire de brouillage, et• l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si lebrouillage est susceptible d'en compromettre le fonctionnement.Caution:(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce thepotential for harmful interference to co-channel mobile satellite systems;Avertissement:(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour uneutilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes desatellites mobiles utilisant les mêmes canaux;Radiation Exposure Statement:This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 42 cm between the radiator people and animals.Déclaration d'exposition aux radiations:Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 42 cm de distance entre la source de rayonnement et des personnes ou des animaux.Taiwan Compliance InformationAerohive AP550 第十二條→經型式認證合格之低功率射頻電機，非經許可，公司，商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。第十四條→低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。Page 5 of 15AP550 Hardware User Guide
無線資訊傳設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作，發射的信號應維持於操作頻帶中。Taiwan MPE Warning電磁波曝露量MPE標準值(MPE) 1mW/cm2，送測產品實值為0.734 mW/cm2Safety GuidelinesThe information in this section applies to AP550 devices. The following safety icons identify the type of precaution:This icon indicates a general caution. Failure to comply with a caution notification can result in damage to equipment.This icon indicates an electrical caution. Failure to comply with an electrical notification can result in serious injury or death, and extensive damage to equipment.The following table lists the safety precautions you should follow when installing your AP550.Aerohive devices must be installed by a professional installer who is certified to install these types of devices and to ensure that they are properly grounded and meet applicable local and national electrical codes.These devices are intended for indoor use only.Do not install the device in an environment where the operating ambient temperature might exceed the recommended ranges.Electrical equipment generates heat. Ambient air temperature may not be adequate to cool equipment to acceptable operating temperatures without adequate circulation. Be sure that the room where you install your device has adequate air circulation.Changes or modifications made to this device that are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs when electronic components are improperly handled and can result in complete or intermittent failures. Be sure to follow ESD-prevention procedures when handling electronic equipment and components. Never assume that power is disconnected from a circuit; always check the circuit.Page 6 of 15AP550 Hardware User Guide
To meet radiation exposure requirements in all countries, these devices should be installed at a minimum distance of 12.5" (32 cm) from people and animals. See individual country warningfor country-specific distances, if required.All Ethernet and RS232 (console) ports and the cables attached to them are designed for intra-building connection to other equipment. Do not connect these ports directly to wiring that exits the building where this appliance is locatedInstalling the AP550The following sections describe how to install your Aerohive AP550 devices, connect them to the network, and start managing them in HiveManager NG. Shipping Carton ContentsThe AP550 access point shipping carton contains the following items:• AP550 chassis• Aerohive Generic QuickStart Guide• Wall-mount or diagonal ceiling mounting bracket• 3 wall-mount screws with anchorsMount the AP550 You can mount the AP550 on a flat surface, a wall, or to the tracks of a dropped ceiling grid. The following sections describe these installation methods.Wall or Non-dropped Ceiling MountAttach the AP550 to any vertical or horizontal surface that will supports its weight (2.2 lb (1 kg)), and to which you can install wall mount screws. Use the following procedure. 1. Use the bracket keyholes as a template to mark the mounting hole locations, and drill twocorresponding holes in the wall or drywall ceiling.Page 7 of 15AP550 Hardware User Guide
2. Install two wall mount screws (and plastic anchors if necessary). Leave the screw heads farenough away from the wall so that the bracket will slip over them (you can test this using thebracket). If you are connecting the device to cables from inside the wall, drill an access holein the wall for the cables, if necessary.3. Attach the device to the bracket by lining up the mount tabs on the bottom of the devicewith the corresponding mount tab depressions on the bracket (see illustration above). Slip thedevice tabs under the edges of the bracket tab depressions and rotate the device until itclicks into place on the bracket.4. Mount the device on the wall or ceiling by slipping the bracket keyholes over the screwheads and sliding the screws into the narrow part of the keyhole.To remove the device from the bracket, use a small flat-blade screwdriver or similar tool todepress the mount clips on the bottom of the device and release it from the bracket, asshown in the illustration.Page 8 of 15AP550 Hardware User Guide
Dropped Ceiling Track MountYou can mount the AP550 in either a square or diagonal position on a standard 15/16"-wide track (2.38 cm) in a dropped ceiling. A diagonal mount requires the diagonal mount bracket that ships with the device. This section describes how to do both installations.Square Dropped Ceiling Track MountSlip the mount tabs over the edges of the ceiling track as shown in the illustration, then rotate the device slightly until the mount clips click into place over the track edges.Page 9 of 15AP550 Hardware User Guide
You can also mount these devices to non-standard or recessed dropped ceiling tracks using brackets designed for 9/16" (1.34 cm) tracks. These brackets can be ordered from Aerohive (AH- ACC-BKT-80211AC-KIT).Diagonal Dropped Ceiling Track MountFollow these steps and the illustration to mount an AP550 in the diagonal position on a standard dropped ceiling track.1. Attach the diagonal bracket to the device by slipping the mount tabs on the device overthe plain edges of the diagonal bracket.2. Rotate the bracket until the mount clips on the device click into place over the bracketedge.3. Hold the device upside down and slip the mount clips on the diagonal bracket over theedges of the ceiling track. Because you are installing the device from below, it is helpful touse your fingertips to identify the location of the mounting tabs by touch.4. Press the device gently against the track and rotate it until the mount clips click into place.Page 10 of 15AP550 Hardware User Guide
Secure the AP550You can secure the AP using a Kensington ® lock in the lock slot on the side of the device, or you can order a security bracket kit (AH-ACC-SEC-KIT-80211AC) to secure it to a ceiling track or to a wall, as shown in the illustration below. For more information, contact your Aerohive sales representative.Page 11 of 15AP550 Hardware User Guide
Connect the AP550Follow these steps to connect your AP550 to power and to the network.1. Connect a standard RJ45 Ethernet cable from ETH0 on the APto a switch that provides PoEpower, or use a PoE injector (see "Ethernet Ports".2. After the AP receives power, it automatically tries to get network settings and contact yourHiveManager platform. This process takes about five minutes. When you see the APlisted onthe Devices page in the Monitor section of the management GUI, the initial setup iscomplete and you can begin managing the AP.Hardware ComponentsYou can see the hardware components of the AP550 in the illustration below and read about them in the sections that follow.Page 12 of 15AP550 Hardware User Guide
Hardware Component DescriptionsStatus LightThe status light conveys operational states for system power, firmware updates, Ethernet and wireless interface activity, and major alarms. The AP550 has a rectangular status light on the top corner and down one side of the chassis. The colors of this light bar indicate the following states of activity:Dark: There is no power or the status indicator is disabled.Amber (flashing): This is an alert that indicates that the device is performing a firmware upgrade. Do not power off the device during this process.Amber (steady): This is an alert that indicates that the CAPWAP connection has not been successfully established, or the device is booting or shutting down.White: The device is powered on, a successful CAPWAP connection has been made, and the firmware is operating normally. During normal operation, the LED produces a slow blink consisting of 4 seconds of illumination followed by one minute of darkness. To extend the life of the status LED, turn it off completely for normal use, and turn it on when needed for troubleshooting. To turn the LED off, establish a console connection with the device and enter the following CLI command:system led brightness offTo turn the LEDon and select the level of brightness, enter the following CLIcommand: system led brightness [bright | soft | dim]Console PortThe Console port is located on the bottom of the device. Use this port to make a serial connection between your management system and the AP. The management station from which you connect to the device must have a VT100 emulation program, such as Tera Term Pro © (a free Page 13 of 15AP550 Hardware User Guide
terminal emulator) or Hilgraeve HyperTerminal ® (provided with Windows ® operating systems from XP forward). The serial connection settings are: 9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control. The pin-to-signal mapping for the Console port is shown in "Aerohive Device Pin Assignments".Ethernet PortsThe AP550 has two RJ45 10/100/1000Base-T/TX Ethernet ports (ETH0 and ETH1) that automatically negotiate half- and full-duplex connections with the connecting device. The ports are autosensing and adjust to straight-through and crossover standard Cat3, Cat5, Cat5e, or Cat6 Ethernet cables automatically. The APs receive power through an Ethernet connection to the ETH0 port from PSE (power sourcing equipment)that is compatible with the 802.3at and 802.3af standards.PSE can be embedded in a switch or router, or it can come from purpose-built devices that inject power into the Ethernet line en route to the AP. Because the PoE ports have autosensing capabilities, the wiring termination in the Ethernet cable can be either straight-through or crossover. You can purchase your own PoE injector or purchase the following 30 W PoE injectors as optional accessories from Aerohive (not available in Brazil):• AH-ACC-INJ-30W-EU•AH-ACC-INJ-30W-US• AH-ACC-INJ-30W-AUPower ConnectorYou can provide AC power to the AP by connecting an AC power adapter to the DC power connector and a standard AC power source. Because the AP does not have an on/off switch, it automatically powers on when you connect it to a power source. AC power adapters must be ordered separately. For more information, contact your Aerohive sales representative.Reset ButtonUse the Reset button to reset the device or restore the factory default settings. Insert a paper clip or similar tool into the Reset pinhole and press the button. To reboot the device, press the button for 5 seconds. To return the configuration to the factory default settings, press it for at least 10 seconds. After releasing the button, the indicator light goes dark, and then glows steady amber while the firmware loads and the system performs a self-test. After the software finishes loading and the AP has connected to HiveManager NG, the status indicator glows steady white.To disable the reset button from resetting the configuration, enter this command: no reset-button reset-config-enableWhen this command is enabled, pressing the button for 5 seconds will still reboot the AP, but pressing it for more than 10 seconds will not reset its configuration.Page 14 of 15AP550 Hardware User Guide
The AP550 has one USB port that is protected by a port cover. To access the port, remove the screw that secures the cover in place. For extra protection, keep the cover in place when the port is not in use.AntennasThe AP550 has thirteen antennas:• Eight single-band 5 GHz antennas• Four dual-band 2.4 GHz/5 Ghz antennas•One BLE antenna.Locking SlotWhen mounting the AP on a ceiling track or flat surface, you can secure it to the track using a Kensington ® lock in the lock slot or using a security bracket (shipped separately). See "Securing the AP550".Hardware SpecificationsThe following specifications describe the physical features and hardware components, PoE electrical requirements, and the temperature and humidity ranges in which the AP550 can operate.Device Specifications• Chassis dimensions: 8.15" W x 2.17" H x 8.15" D (208 mm W x 55 mm H x 208 mm D)• Weight: 2.2 lb (1 kg)• One RJ45 (9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control)• Eth0 Ethernet port: autosensing 10/100/1000Base-T/TX Mbps, with IEEE 802.3af- or 802.3at-compliant PoE• Eth1 Ethernet Port: autosensing 10/100/1000Base-T/TX Mbps• RJ45 power input pins: Wires 4, 5, 7, 8 or 1, 2, 3, and 6Power Specifications• IEEE 802.3at PoE Power: Full 4x4:4 802.11ac MU-MIMO, dual 5 GHz, USB, BLE and 2 Ethernetports• PoE nominal input voltages: 48 VEnvironmental Specifications• Operating temperature: 32° F to 104° F (0° C to 40° C)• Storage temperature: -40° F to 158° (-40° C to 70° C)• Relative Humidity: 5% to 95% noncondensingPage 15 of 15AP550 Hardware User GuideCopyright © 2016, Aerohive Networks, Inc. 1101 McCarthy Blvd., Milpitas, CA 95035USBPort

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