Altigen Communications ATGN-IP720-09 VoIP Phone User Manual AltiConsole

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IP 720
User Manual
3/2009 4290-0017
WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.,
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc., has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc., will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Telephone: 510-252-9712
Fax:
510-252-9738
E-mail:
info@altigen.com
Web site:
www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator, MaxCommunicator,
MaxAgent, MaxSupervisor, MaxInSight, Enterprise Manager, AltiServ,
AltiLink, AltiConsole, VRPlayer, Zoomerang, IPTalk, Alti-Mobile
Extension, InTouch Dialer, AltiReport, and SuperQ are trademarks or
registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc., 2009. All rights reserved.
Part Number 4290-0017
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CHAPTER 1
The IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
Setting Up the IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 13
The Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
To Use IP 720 in Power over Ethernet Mode . . . . . . . . . . . . . . . . 15
Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 3
Configuring the IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Registration from the Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . 20
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Assigning a Local IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Enabling NAT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Distinctive Ringing Support . . . . . . . . . . . . . . . . . . . . . . . . . 23
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IP 720 User Manual
Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 4
User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . .
IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .
IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
34
37
37
38
39
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
ii
IP 720 User Manual
NOTE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
You are cautioned that changes or modifications not expressly approved by
the party responsible for compliance could void your authority to operate
the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference and
(2) this device must accept any interference received, including
interference that may cause
IP 720 User Manual
iii
iv
IP 720 User Manual
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves to be
defective in material or workmanship during the warranty period, AltiGen
Communications will, at its sole option, repair, refund or replace the product with a
like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one year for all parts from
the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or
removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions
supplied with the product.
b) Repair or attempted repair by anyone not authorized by AltiGen
Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or
failure.
f) Use of supplies or parts not meeting AltiGen Communications’
specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.
IP 720 User Manual
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to
AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by AltiGen Customer Service and can be
obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA
request via the AltiGen Partner Resource Center, at http://dealer.altigen.com.
AltiGen reserves the right to refuse return of any material that does not have
an RMA number. The RMA number should be clearly marked on the outside
of the box in which the material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) The date and proof of purchase
b) Serial number of the product
c) Your name and company name
d) Your shipping address
e) A description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitations on implied
warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your
AltiGen Communications dealer for warranty information and services.
vi
IP 720 User Manual
About This Manual
This manual describes how to get the Alti-IP 720 phone up and running on
a voice over IP (VoIP) network.
It provides information about how to set up, connect cables to, and
configure an IP 720 phone. It also provides information on how to
configure the network and IP settings.
How to use the phone is described in Chapter 4.
Related Documentation
• IP 720 Quick Reference Card covers basic end user phone features,
configuration from the IP phone, and AltiServ feature codes.
• The MAX Communication Server Administration Manual provides
detailed information on configuring AltiGen IP phones in
MaxAdministrator.
IP 720 User Manual
2 IP 720 User Manual
CHAPTER 1
The IP 720 Phone
TheAltiGen IP 720 phone is a business telephone that provides voice
communication over an IP network.
The IP 720 provides built-in power-over-Ethernet support and functionality
similar to traditional business phones, including automatic redial, on-hook
dialing, hands-free operation, 15 programmable keys, LCD display, and
headset port support for the Plantronics wireless headset.
The main components of the phone are illustrated in the figures below and
described in the table that follows each figure.
4-6
23
7 - 12
22
Figure 1.
16 - 21 13 - 15
IP 720 Phone
IP 720 User Manual
4
LCD Screen
Displays features such as date, time, phone number,
caller ID, call waiting, line/call status and call time.
Message
Waiting
Indicator
Light*
Blinks when a message is waiting or a call is coming
in.
Programmable Keys*
1-15
15 programmable keys can be configured by the
system administrator in MaxAdministrator as a
Busy Lamp Field (BLF) key, an AltiServ Feature
Code key, an Admin Defined # key, a Line Park
key, a Call Record key, a Workgroup Status key,
or a User Defined # key.
Greeting*
Greeting access button.
Activity*
Activity code access button.
VoiceMail*
Voice mail access button.
Intercom*
Incoming voice path through speaker, indicated by
the button’s blinking light.
Headset
Hook switch for headset device.
Conference*
Initiates a conference call, indicated by the button’s
blinking light.
10
Hold*
Places a call on hold, indicated by the button’s
blinking light.
11
Mute
Engages or disengages mute function.
12
Speaker
Enables speaker.
13
Menu
Displays the phone’s menu.
IP 720 User Manual
14
Navigation
buttons
/ buttons let you scroll through text on the LCD
screen.
button selects a menu item or setting.
button returns to previous configuration menu or
deletes the last digit input.
15
Enter
Confirms selections made in the LCD, including
settings.
16
Release
Releases a call, exits from the menu, releases phone
from an active state.
17
Redial*
Redials up to last 16 calls and up to 32 digits.
18
SpeedDial*
Displays a list of Station Speed Dial entries
configured through MaxCommunicator/MaxAgent
or MaxAdmin. To make an outgoing call, use the /
buttons to select a Speed Dial entry, then press
Enter.
19
Call Log*
Displays the caller IDs of up to 99 incoming calls.
To dial, use the / buttons to select a call log
entry, then press Enter.
20
Flash*
For system feature codes that need a flash to
complete.
21
Transfer*
Transfers a call.
22
Volume
Adjusts volume of ringer, speaker, handset and
headset.
23
Dial Pad
Functions like a dial pad on a traditional telephone
and is also used for inputting some settings that are
accessed through the phone’s menu.
Note:
* Indicates a normal operating mode key feature, which is
available only after registering the IP 720 with the phone server
and logged in as an extension.
IP 720 User Manual
7
Figure 2. IP 720 Phone, Bottom View
DC Port
Connects to power outlet
Power Cable
Restraint
Secures the power cable, preventing it from
accidentally being pulled out
DC/PoE Switch Switches between DC power and Power over
Ethernet
LAN Port
PC Access Port Connects to PC (10/100 Base T)
Plantronics
PSB Port
(Plantronics serial bus port) Connects to a
Plantronics wireless headset base
Slots for the
Phone Stand
Four slots on each side for inserting the phone
stand to set the phone at the desired angle
Connects to network (10/100 Base T)
IP 720 User Manual
Hardware Items in the Package
The following hardware items are included in this package:
• IP 720 set and stand
• Handset
• Handset cord
• AC adapter (Input: 100-240V; Output: DC 5V, 2A)
• Power cord
• Network cable
• 3.5 mm to USB cable
A wall mount bracket can be purchased separately.
Supported Telephony Features
The IP 720 provides a broad range of call handling and dialing features
directly on the phone and through the MAX Communication Server
system. The following table lists the supported features, a brief description
of each, and configuration and use notes where applicable.
Feature
Description
Notes
Activity
button
Lets users set an activity
code that specifies their
activity status (for
example, in a meeting)
when they are not at the
phone.
• Callers in the system are notified
Auto Answer
When a call comes in, the
IP phone will ring for a
specified number of
seconds, connect the call,
and automatically answer
through the speaker or
headset.
• During ringing, the user can
of the activity status when a call is
not answered.
manually pick up the call from
headset, handset or speaker.
IP 720 User Manual
Auto Answer
Ring
When Auto Answer is set
to Yes, specifies how
many seconds the IP
phone should ring before
the call is automatically
answered (1-20 seconds).
Auto Answer
Dev [device]
When Auto Answer is set
to Yes, specifies whether
the call should be
automatically answered
through the speaker or
headset.
Busy Lamp
Field (BLF)
Associates a
programmable key with
an extension that can be
automatically dialed when
selected; the key’s light
indicates that the
extension is busy and
blinks when ringing.
• Must be configured by the system
administrator.
• The BLF feature can be assigned
only to internal extension
numbers, not outside numbers.
• The feature is not available in
BASIC mode.
The BLF ring tone is
played only when the
phone is in idle state. It is
stopped when the
destination phone stops
ringing or the local phone
exits idle state.
When multiple BLF
extensions ring
simultaneously, the IP
phone will play the first
BLF extension ringer and
beep tones and ignore
other BLF extensions.
Call Log
Shows the history of
incoming calls, up to 99.
IP 720 User Manual
• Pressing the Enter button will
dial the number displayed. If 20
seconds pass without any input,
the phone exits the Call Log.
Call Record
Allows a programmable
key to be used for ondemand recording.
• Must be enabled by the system
administrator.
• User presses the key to start
recording, presses the key again to
stop recording. There is no pause
function. When the call is
recording, the light is on.
• Recorded conversations can then
be played back through voice mail
or accessed at a centralized
location.
Conference
button
Initiates a conference and
adds in other parties one at
a time.
• Single Call Waiting, Multiple
Call Waiting or Live Call
Waiting must be enabled for the
extension by the system
administrator or in
MaxCommunicator/MaxAgent in
order to add incoming calls to a
conference.
• The user who initiates the
conference call can select another
conference member’s call and drop
it from the conference by
disconnecting the call. The feature
is unavailable to all other
conference members, even when
the conference initiator hangs up.
• The system administrator
Workgroup
Status
Displays the workgroup
status in the LCD.
Flash button
Signals PBX that special
instructions will follow.
Greeting
button
Lets user record greetings
and select a greeting to
play.
• Greetings are affiliated with
Headset
button
When pressed, the user
will be able to activate the
RJ-9 or 2.5mm headset
port.
• This button is used as a hook
configures which key will display
the workgroup status.
activity codes.
switch for headset ports.
• User should specify in Phone
Setting > Headset Type which
headset port is being used.
IP 720 User Manual
Hold button
Places an active call on
hold.
• When Multiple Call Waiting is
enabled at the extension, the user
can put multiple incoming calls on
hold and retrieve using the phone’s
buttons and Enter button.
• Pressing Hold while onhook will
retrieve the last hold call.
• Supports up to 9 hold calls.
Intercom
button
Connects you directly to
the callee’s intercom after
one ring.
Line Park
A parked call line
appearance can be
assigned as a
programmable Line Park
key by the administrator.
When connected to a
caller, the call can be
parked by pressing the
Line Park key. If a call is
parked at a Line Park line,
the button’s light is on.
The call can be picked up
by pressing the Line Park
key.
Mute button
While on a call, mutes
conversation.
Program
Keys
Lets users associate a
programmable key with a
speed dial number or
feature code directly from
the IP phone.
10
IP 720 User Manual
• When configured by the system
administrator, the IP phone can
play an audible beep or one of 14
different ring tones when a call is
parked.
• When configured by the
administrator, an alternate way to
pick up a parked call is to use #51
 if Line Park is not
assigned to a programmable key.
• The Line Park key’s light will be
lit and turns off when the parked
call is picked up, the caller hangs
up, or the call is routed to IVR/
Auto Attendant.
• If the system administrator has
allowed it, you can associate
certain programmable keys with a
speed dial number or feature code
from the IP phone menu.
Redial button
Redials a selected number
from the last16 numbers
dialed.
• Pressing Enter dials the number
displayed.
• Redials up to 32 digits.
• When a new call comes in, the
phone will exit this menu and go to
ring state. If in this menu for longer
than 20 seconds without any input,
the phone exits this menu.
Release
button
Releases a call from the
connected state. Deletes
characters entered on the
LCD. While onhook,
releases phone from an
active state.
Ring Tones
Select from one of 14 ring
tones.
• Custom ring tones are not
supported.
Download new ring tones
from the server.
Speaker
button
Enables use of speaker
phone.
Speed Dial
button
Quickly dials a selected
number from a list that has
been previously stored.
• These are speed dial numbers
Transfer
button
Transfers an active call to
another number.
• This button cannot be used to
Voice Mail
button
Enables access to voice
messages.
• The VM count that appears in the
configured by the system
administrator.
“flash” after being used to transfer
a call. To reconnect to a call after
using the Transfer button, use
the button or the Flash button.
LCD reflects new messages
(previously heard messages are not
included).
IP 720 User Manual
11
12
IP 720 User Manual
CHAPTER 2
Setting Up the IP 720 Phone
To set up the IP 720 phone, follow these instructions:
1. Gather network settings information (this information is needed to
configure the IP 720):
• MAX Communication Server (MAXCS) IP address
• IP 720 phone’s IP address
This address is needed if your company does not use Dynamic Host
Configuration Protocol (DHCP), which automatically assigns IP
addresses to devices when they are connected to the network. The
phone’s IP address can be obtained from your system administrator.
2. Connect the IP 720:
a. Connect the phone to the LAN that MAXCS is on.
b. Connect the handset to the handset port.
c. Connect an Ethernet cable from another network device, such as a
desktop computer, to the PC access port on the phone (optional).
d. Connect the power plug to the DC port.
Note: If you want to use Power over Ethernet, see “To Use IP 720
in Power over Ethernet Mode” on page 15.
3. Configure startup network settings. (To display the phone’s menu, as
required below, press the Menu button on the phone. Use the /
buttons to scroll through the menus and settings in the LCD screen.
Press the Enter button to select a menu item or a setting.)
If you are using DHCP, ensure that DHCP is enabled on the IP 720
phone: Menu > NETWORK > ENABLE DHCP > Yes. (DHCP is
enabled by default.)
If your company does not use DHCP, disable DHCP on the IP 720
phone: Menu > NETWORK > ENABLE DHCP > No. In this case,
configure the following network settings on the IP 720 after setting up
the phone:
• Local IP address
• IP subnet mask
IP 720 User Manual
13
• Gateway IP address
4. Configure the MAXCS IP settings (see “Configuring IP Settings” on
page 20 for information about IP settings):
a. Menu > SYSTEM >Enter.
b. Select AW SERVER, and press Enter.
c. Enter the MAXCS server address, using the * key to input periods,
and press Enter.
5. Activate the IP 720 extension from the IP phone:
a. With the handset onhook, press #27, then the Enter button.
b. Enter the extension number and password when prompted.
c. The phone will attempt to register, as shown in the LCD screen:
REGISTERING...
If the phone successfully passes through these stages, the phone
shows the date, time, and extension in the LCD screen and is now in
normal operating mode.
01/12
04:16PM
x300
If it doesn’t pass through these stages successfully, refer to
“Troubleshooting” on page 34.
The Phone Startup Process
After the IP 720 has power connected to it, the phone begins its automatic
booting process by cycling through these steps:
1. All LED lights will be on.
2. The LCD screen displays [ATGN BOOT] on the first line.
3. On the second line of the LCD screen, the following messages are
displayed in succession:
—CHECK MEMORY (RAM checking state)
14
IP 720 User Manual
—CHECK FW (Firmware checking state)
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done
—INITIALIZING
To Use IP 720 in Power over Ethernet Mode
To use the IP 720 in power over Ethernet mode, on the underside of the
phone, move the DC - PoE switch to PoE.
Miscellaneous Operation Notes
• Logging in and out—When using #26 and #27 to log out / log in, the
IP 720 must be onhook. Pressing the Speaker button and then using
#26 or #27 will not work.
• BASIC mode—If the IP 720 phone fails to register with MAXCS
during startup, the phone operates in Basic mode. When in Basic
mode, the IP phone’s LCD display shows (BASIC) IDLE.
No MAXCS switching features are available in this operating mode.
However, the phone user can enter a destination IP address followed
by #, and make an outgoing call through the IP network to reach
MAXCS or another IP 720 phone. Also, the IP phone can accept
incoming calls originating from MAXCS or another IP 720 phone.
If the IP phone’s local configuration is changed while in BASIC
mode, the changes are overridden by MaxAdministrator settings.
• Incoming call takes priority—If a call comes in while you are using
any phone menu or display (such as workgroup display or Call Log),
the phone will exit the menu and go to the ring state.
IP 720 User Manual
15
• Restoring default settings—To automatically restore the original
default settings for the IP 720 phone:
1. Press the Menu button.
2. Press * * 2, then press the Enter button.
• Rebooting the phone—To reboot the IP 720 phone, press * * 3, then
press the Enter button.
16
IP 720 User Manual
CHAPTER 3
Configuring the IP 720 Phone
Phone, system, and network settings can be configured through the IP
phone’s menu. The phone can also be registered through this menu, if
necessary.
• To get to the menu, press the Menu button.
•
buttons scroll the menus and settings in the LCD screen.
•
button selects a menu item or a setting.
• The Enter button also selects a menu item or a setting.
•
button returns to the previous menu.
• Press the Release button to exit the menu.
The following tables describe each setting and the corresponding menu
path.
Important: Your IP 720 phone should be in normal operating mode
when you configure it. If your IP phone is in BASIC mode
(shown in the LCD display), your changes will be
overwritten by MaxAdministrator settings when the phone is
successfully registered.
Phone Settings
Setting
Menu Path
Description
Extension
Number
Phone Setting >
Ext Number
Sets the IP phone’s extension
number.
Extension
Password
Phone Setting >
Ext Password
Sets the IP phone’s extension
password.
Program
Keys
Phone Setting >
Program Keys >
Program Key [#]
Sets the speed dial number or feature
code for a selected key.
IP 720 User Manual
17
Ring Tone
Phone Setting >
Ring Tones
Sets the desired ring tone.
Ring
Download
Phone Setting >
Ring Download
Downloads ring tones from the
server.
Auto Answer
Phone Setting >
Auto Answer
Sets whether to enable automatic
answering.
Auto Answer
Ring
Phone Setting >
Auto Ans Ring
Sets how many seconds the phone
should ring before it is automatically
answered. Appears on menu when
Auto Answer is set to Yes.
Auto Answer
Device
Phone Setting >
Auto Ans Dev
Sets whether speaker or headset is
the automatic answering device.
Appears on menu when Auto
Answer is set to Yes.
Headset
Type
Phone Setting >
Headset Type
Sets whether the headset is using the
RJ-9 port or the 2.5mm receptacle.
System Settings
Setting
Menu Path
Description
MAXCS
Server
System > AW Server
Sets the MAXCS IP address.
Trunk
Access Code
SYSTEM >
TRK ACCESS CODE
Sets the digit required to enable a
user to return an outside call from the
Call Log.
Hour Offset
System >
Hour Offset
Sets the time offset from the
MAXCS time.
TFTP Server
System >
TFTP Server
Sets the TFTP server IP address for
updating firmware.
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IP 720 User Manual
Boot
Download
System >
Boot Download
After firmware image upgrade, this
setting changes to No. Used mainly
for upgrading or troubleshooting. On
the next boot, the IP phone will
download the new firmware from the
TFTP server, if set to Yes.
Emergency
Number
System >
Emergency Num
Sets the IP phone’s emergency
number. For the U.S., the emergency
number is 911.
Emergency
Gateway
System >
Emergency GW
Sets the IP phone’s emergency
gateway IP address
Version
Information
System >
Version Info
[Read only]
Displays the version number of the
IP phone.
Network Settings
Setting
Menu Path
Description
Enable DHCP
Network >
Enable DHCP
Sets whether Dynamic Host
Configuration Protocol (DHCP) is
being used by the IP phone to retrieve
a new IP address upon boot up.
Local
Address
Network >
Local Address
Sets the IP phone’s local address;
shows only if DHCP is disabled.
Network
Mask
Network >
Network Mask
Sets the IP phone’s network mask;
shows only if DHCP is disabled.
Gateway
Network >
Gateway
Sets the default Gateway IP address.
For H.323 version of phone firmware only:
Enable
GateKeeper
Network >
Enable GK
Sets whether GateKeeper is enabled
or disabled.
IP 720 User Manual
19
GateKeeper
Discovery
Network >
GK Discovery
Sets whether GateKeeper discovery is
enabled. IP phone will automatically
find GateKeeper. Shows only if
GateKeeper is enabled.
Enable NAT
Network >
Enable NAT
Sets whether NAT is enabled or
disabled.
NAT Address
Network >
NAT Address
Sets the NAT server’s public IP
address.
Registration from the Phone’s Menu
Under normal circumstances, the IP 720 phone registers itself
automatically. However, if registration failed for some reason (for
example, the server was not available), registration can be started again
from the IP 720 phone’s menu:
1. Press the Menu button.
2. Scroll to REGISTER.
3. Press the Enter button.
Configuring IP Settings
An IP address is a unique logical address that identifies each host computer
on a TCP/IP network. An IP address is a 32-bit number expressed as four
decimal numbers from 0 to 255, separated by periods.
Use these guidelines when manually configuring the IP settings:
• Ensure the default gateway IP address is on the same subnet as the host
IP address. Check with your system administrator.
• When inputting IP addresses into the IP 720, use the * key to enter
periods. For example, 209.120.12.8 would be input as 209*120*12*8.
Assigning a Local IP Address
To assign an IP address, use the following steps:
1. Ensure that DHCP is disabled.
2. Press the Menu button, scroll to NETWORK, then press the Enter
button.
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IP 720 User Manual
3. Scroll to LOCAL ADDRESS, and press Enter.
4. Use the keys on the dial pad to enter a new IP address, using the * key
to enter periods.
5. Press Enter.
Assigning a TFTP Server
The default TFTP Server is set to 0.0.0.0.
To assign the TFTP server, use the following steps:
1. Press the Menu button.
2. Use
to select System, then press the Enter button.
3. Scroll to TFTP Server, and press Enter.
4. Use the keys on the dial pad to enter the new TFTP server address,
using the * key to enter periods, then press Enter.
Updating Phone Firmware
To update the phone firmware directly from the IP 720 phone, follow these
steps:
1. Press the Menu button.
2. Use the
button to scroll to System, then press the Enter button.
3. Scroll to TFTP Server, then press Enter.
4. Enter the TFTP server address, using the * key to input periods.
5. The IP 720 will download the firmware from the TFTP server on the
next reboot.
6. Reboot by unplugging and replugging the power cable OR by
pressing * * 3 and the Enter button.
7. Once the IP phone is rebooted, all LED lights come on for a brief
time.
8. The LCD screen displays [BOOTING] on the first line.
9. On the second line of the LCD screen, the following messages are
displayed in succession:
—CHECK MEMORY (RAM checking state)
—CHECK FW (Firmware checking state)
IP 720 User Manual
21
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done
—INITIALIZING
10. You may verify the new version of firmware: Press the Menu button,
scroll to SYSTEM and press Enter, scroll to Version Info and
press Enter.
Configuring NAT
Note: This section is only for an IP 720 phone that is using an H.323
version of AltiGen phone firmware.
NAT (Network Address Translation) is the translation of an IP address
used within one network to a different IP address known within another
network. One network is designated as the inside network, the other is the
outside. The IP 720 can be enabled to support H.323 behind NAT. The IP
720 will be able to work behind a regular NAT router without any special
implementation for H.323.
Note: If more than one IP 720 phone sits behind NAT, a VPN tunnel is
required to connect between the NAT router and the corporate
router.
Enabling NAT
By default, NAT is not enabled. If you connect the IP 720 behind a NAT
router, you must enable NAT.
To enable NAT,
1. Press the Menu button.
2. Use the
button to scroll to NETWORK, then press the Enter button.
3. Scroll to ENABLE NAT, and press Enter.
4. Press
to select YES, and press Enter.
Setting Ring Tones
The IP 720 phone has 14 ring tones available. To set the ring tone:
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IP 720 User Manual
1. Press the Menu button.
2. Select PHONE SETTING, then press the Enter button.
3. Scroll to RING TONES and press Enter.
4. Scroll to the desired ring tone and press Enter.
When new ring tones are added to the server, they can be downloaded from
the phone. To download ring tones:
1. Select PHONE SETTING and press Enter.
2. Select RING DOWNLOAD and press Enter.
3. Select YES and press Enter.
Note: Custom ring tones are not supported.
Distinctive Ringing Support
If the Distinctive Ring options are enabled by the system administrator,
you may have three different ring cadences that distinguish the types of
calls:
• Internal call = 1 ring
• External call = 2 rings
• Operator call = 3 rings
Workgroup Status Display
A programmable key can be configured in AltiAdmin/ACM Admin to
display workgroup status when the key is pressed. The workgroup status
display is in the following format:
WG200
LOGIN
CIQ05
>TH02
LQT05
SL060
Not Ready
WG - workgroup number (up to 4 digits)
CIQ - number of calls currently in the queue
LQT - longest queue time of current queued calls
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state
IP 720 User Manual
23
TH - number of calls in the queue whose queue time is greater than the
service level threshold
SL - service level in percentage
Not Ready - the agent is not ready to receive workgroup calls
Greeting Button
The IP 720 phone’s Greeting button is a shortcut to the greeting feature in
voice mail. It lets users:
• Record a greeting
• Enter a directory name
• Select which greeting to use
Greetings are affiliated with activity codes. The user can choose, for
example, the “meeting” greeting or the “business travel” greeting. See
“Activity Button,” below.
Activity Button
The IP 720 phone’s Activity button lets users select an activity code that
corresponds to their activity status (for example, at a meeting or in
training). The selected code appears in the upper right of the LCD screen.
When an IP 720 user calls an extension in the system that has activity codes
set up and the call goes into RNA handling, or the destination user has DND
enabled, the activity code is displayed on the IP phone.
Note: Called party activity display is not available in Basic mode. Also,
the activity displayed on the IP phone may truncate the caller ID/
caller name.
The administrator can change the activity codes in Alti Admin/ACM
Admin in the System Configuration dialog box, Activity tab.
To select an activity code from the IP 720 phone:
1. Press the Activity button.
2. Press
to scroll through the codes.
3. Press Enter to select a code.
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IP 720 User Manual
CHAPTER 4
User Guide
The LCD Screen
In normal operating mode, the phone’s LCD screen displays the date, time,
and extension number on the first line:
01/12
04:16PM
DND
MISSED xx
x555
3VM
If an activity code has been set on the phone, that code is displayed in place
of the extension number. Examples of activity codes are MEETING,
AWAY, TRAVEL.
Other messages you may see:
DND or FWD - The extension has Do Not Disturb on or is set to forward
all calls.
MISSED xx - Number of calls missed.
VM - Indicates the number of new voice messages.
Workgroup Status Display
When the system administrator has configured a programmable key to
display workgroup status when pressed, the workgroup status display is in
the following format:
WG200
CIQ05
LOGIN
>TH02
LQT05
SL060
Not Ready
WG - Workgroup number.
CIQ - Number of calls currently in the queue.
LQT - Longest queue time of current queued calls.
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state.
IP 720 User Manual
25
TH - Number of calls in queue whose queue time is greater than the service
level threshold.
SL - Service level in percentage.
Not Ready - Agent is not ready to receive workgroup calls.
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after
registering the IP 720 with the phone server and logging in as an extension.
FUNCTION
KEY SEQUENCE
Activity
1) Press the Activity button.
2) Use the / buttons to select the appropriate activity, and
press the Enter button.
Callers in the system are notified of the activity status when a
call is not answered.
Auto Answer
1) Press the Menu button, select PHONE SETTING, then
select AUTO ANSWER.
2) Use the / buttons to enable/disable Auto Answer mode,
and press Enter.
3) Select AUTO ANS RING from the menu.
4) Set the number of seconds to ring before auto answer (1-20),
and press Enter.
5) Select AUTO ANS DEV from the menu, then select from
speaker or headset as the Auto Answer device, and press
Enter.
Call Log*
1) With the phone onhook, press the Call Log button.
2) Use the
buttons to scroll to the number you want.
3) Press the Enter button to dial the number.
The Call Log stores up to 99 incoming numbers.
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IP 720 User Manual
Conference*
To initiate a conference during a call:
1) Press the Conference button (this automatically selects a
new line and places the other party on hold).
2) Enter the target telephone number.
3) When the call connects, press the Conference button again
OR the button to cancel the conference and return to the
original party.
The number of parties allowed in a conference call depends on
the AltiServ system. In general, up to 6 parties are allowed.
To conference an incoming call when no conference is in
progress:
1) Connect to a caller.
2) Get incoming call whose Caller ID or Caller Name is
displayed on the LCD. Call waiting tone is played.
3) Press the Enter button to answer caller and place the
original caller on hold.
4) Press the Enter button to select the original hold call.
5) Press the Conference button to create a conference and join
both callers.
If a conference is already in progress, to conference an
incoming call:
1) Press the Enter button to answer the incoming call (all other
conference members remain in conference).
2) Press the Enter button and select one of the members in
conference (displays “ConfHold”), then press the
Conference button to join the incoming caller to the
conference.
The user who initiates the conference call can select another
conference member’s call and drop it from the conference.
To drop a conference member:
1) Use the
2) Press the
•
Configuration
Menu
buttons to select the member to disconnect.
button to disconnect this caller.
This feature is not available to other conference
members, even when the conference initiator hangs up.
• Press the Menu button to display the phone menu.
• Use the / buttons to scroll to the menu item you want.
• Use the button or Enter button to select a menu item or
setting.
• Use the button to return to the previous menu.
IP 720 User Manual
27
Greeting*
Press the Greeting button to quickly access voice mail
greetings.
Handset/
Headset/
Speaker
To switch between handset, headset and speaker, the user can
go offhook, press the Speaker button, or press the Headset
button.
Hold*
During a call:
1) Press the Hold button to put the current call on hold and
make a new call.
To retrieve a single call on hold:
1) Press the Hold button.
To retrieve multiple calls on hold:
1) Use
to select a hold call to be retrieved.
2) Press the Enter button.
OR
1) Press the Hold button to retrieve the last hold call.
Intercom*
Incoming Intercom:
Incoming voice path is heard through the speaker, indicated by
the button’s blinking indicator light.
Outgoing Intercom:
1) Press the Intercom button, then the extension number.
Line Park*
During a call:
1) Press #51 and then enter the 2-digit Line Park line.
OR, press the Line Park key (if the administrator has
configured one). The Line Park key’s light will be lit and
turns off when the parked call is picked up, the caller hangs
up, or the call is routed to voice mail.
Mute
While on a call with speaker, handset, or headset on:
1) Press the Mute button.
2) To disengage mute, press the Mute button again.
Program Key
1) Press the Menu button.
2) Select PHONE SETTING, then PROGRAM KEYS, then the
desired program key.
3) Enter the appropriate digits for the speed dial number or
feature code.
Reboot
28
1) Press * * 3, then the Enter button
IP 720 User Manual
Redial
Phone is onhook
1) Press the Redial button.
2) Use /
entry,
to scroll to the desired entry. (
scrolls to first entry.)
scrolls to previous
3) Press the Speaker button or raise handset.
• Redial up to last 16 calls.
• Redial up to 32 digits.
Release
For a connected call:
1) Press the Release button to hang up the call.
Also, press the Release button to exit the menu.
Restore
Default
Settings
1) Press the Menu button.
Ring Tones
1) Press the Menu button.
2) Press * * 2, then the Enter button.
2) Select PHONE SETTING, and scroll to RING TONES.
3) Select a ring tone and press the Enter button.
To download new ring tones from the server:
1) Select PHONE SETTING, and scroll to RING DOWNLOAD.
2) Scroll to YES and press Enter.
Note: Custom ring tones are not supported.
Programmable Key*
• N/A
• BLF
• Feature
Code
• Admin
Defined #
1) Press the appropriate key (keys 1-15) to initiate one of the
following functions pre-assigned by the system
administrator: Busy Lamp Field, AltiServ Feature Code,
Admin Defined #, Line Park, Call Record, Workgroup Status,
User Defined #.
To configure a programmable key with User Defined #
enabled:
a. Press the Menu button, select PHONE SETTING, and
press the Enter button.
• Line Park
b. Scroll to PROGRAM KEYS and press Enter.
• Call
c. Select the key to program, and press Enter.
Record
• Workgroup
Status
• User
d. Enter the appropriate digits for the speed dial number or
feature code, and press Enter.
The digits are automatically dialed when this function key is
pressed.
Defined #
Speaker
To use the speakerphone:
1) Press the Speaker button.
2) To disconnect the call, press the Speaker button again.
IP 720 User Manual
29
Speed Dial*
1) Press the Speed Dial button to see a list of phone numbers
configured by the system administrator.
2) Use
to scroll to the desired entry.
3) Press the Enter button to dial the number.
Transfer*
During a call:
1) Press the Transfer button, which places the call on hold.
2) Dial the number you want to transfer the call to.
3) Hang up if the party answers the call, or press Transfer
again to complete transferring.
4) If the party refuses the call, return to the original call by
pressing the button or the Flash button.
Voice Mail
1) Press the Voice Mail button.
2) Enter voice mail password.
• The Message Waiting light blinks when a voice mail
message is waiting.
• The LCD displays the new voice mail count (which includes
only unheard messages) when onhook.
Volume
To adjust volume on handset/speakerphone/headset:
1) Depending on which volume you want to adjust, take the
phone offhook by lifting the handset, pressing the Speaker
button, or pressing the Headset button.
2) Press the Volume button. The device name and volume
level appear in the LCD.
3) Press the left side of the Volume button to decrease the
volume; press the right side to increase the volume.
To adjust ringer volume:
1) Leave the phone onhook.
2) Press the Volume button; a sample ring plays and the
volume level appears in the LCD.
3) Press the left side of the Volume button to decrease the
volume; press the right side to increase the volume.
* * Feature Codes
* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in the
Configuration Menu)
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot
AltiServ Feature Codes
## . . . . . . . . . . . . . . . . . . . . . . .
###  . . . . . . . . . . . . . . . . .
AltiGen Voice Mail System Quick Features
#11 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#28 . . . . . . . . . . . . . . . . . . . . . . . . . . .
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IP 720 User Manual
Log in to voice mail at your own station
Log in to voice mail at another station
Greeting Menu
Password Menu
Making Calls
#34. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name1
#35. . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)
#69. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller
#77. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial
#88. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial
#99. . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial
#93 . . . . . . . . . . . . . . . . . . . . . . . Intercom Call 2
Answering Calls
#29 . . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)
#30. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)
Flash button #31 . . . . . . . . . . . . . . . . . Personal Call Park
#31 . . . . . . . . . . . . . . . . . . . . . . . Personal Call Park Pickup
Flash button #41 . . . . . . . . . . . . . . . . . System Call Park
#41 . . . . . . . . . . . . . . . . . . . . . System Call Park Pickup
#51  . . . . . . . . . . . . . . . Line Park Pickup
#81. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode
#82. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management
#26. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)
#27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phone must be onhook)
#32  . . . . . . . . . . . . . . . . . Enter Account Code (before dialing)
Flash button #32 . . . . . . . Enter Account Code (mid-call)
#33. . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb
#36. . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding
#37. . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call Forwarding
Other Features
#22. . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check
#25. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup
#38. . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)
#39. . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)
#44. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging
#45. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk
#46. . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 720 phone users)
#55. . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips
#73. . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park
#90. . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls
#91. . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup calls
Flash button #40 . . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail System
Flash button # 15  . . . . . . . . . . . Transfer to Auto Attendant
Flash button # #  . . . . . . . . . . . . Transfer to a User’s Voice Mail
Flash button  Flash button . . . . . Consultation
Dialing an IP Number Directly from the IP 720
To dial an IP number directly from the IP 720 phone set, enter the IP
address, using the * key to enter periods and followed by the # key.
Note:
This works only when the IP 720 is operating in Basic mode.
Feature must be enabled by system administrator.
Feature available only on systems with Triton Analog Extension board.
IP 720 User Manual
31
If the IP 720 is configured for a public IP address, you can call other public
IP address devices. If the IP 720 is configured for a private IP address, you
can call other private IP address devices that you can “see” or that are on
your subnet.
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IP 720 User Manual
Appendix A
Specifications
Network
Protocols
• H.323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP,
Call Control
Protocols
• H.323/SIP
Audio
Standards
• Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A
ICMP, Telnet
/ G.729AB)
• Acoustic Echo cancellation supporting high-quality
speakerphone
Keypad
Features &
Handset
• 12 standard dialing keys: 0-9, *, #
• 16 feature keys: Redial, Hang-up/Release, Hold, Intercom,
Speaker, Mute, Headset, Flash, Speed dial, Transfer, Conference,
Speaker, Voicemail, Voicemail greeting selection, Activity,
Volume control.
• 15 Function keys: can be set to Busy Lamp Field, AltiServ
feature code, speed dial, line park, call recording, workgroup
status.
• Adjustable Speaker/Ring/Handset/Headset volume control
LCD
• 4 x 20 Character LCD Display
• Provide features such as time, calling party name, calling party
number, digits dialed, extension number, number of new voice
mails, DND/FWD, missed calls, and system information.
LED
• Hold, Mute, Speaker, Conference, Headset, Intercom.
• Message waiting indicator
LAN
• 2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone
connection, and one switch port for connection from phone to PC
Memory
• Flash ROM: 4M, stores boot ROM, software imaging and
configuration data, DSP images.
• DRAM: 8M, stores runtime program and data.
IP 720 User Manual
33
Troubleshooting
Headset
• Plantronics serial bus plug receptacle for wireless headset
The pin outlet for headset support is:
Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
Dimensions
• (HxWxD) 8.74 x 9.72 x 1.89 in (222 x 247 x 48 mm)
Power
• External power, 5VDC, 1.5A
• PoE option
Troubleshooting
The following table provides help for the most common problems an end
user may encounter. For IP 720 phone questions or problems not listed
here, contact AltiGen Technical Support.
Problem/Symptom
MAXCS is unreachable
Solution
• Check to make sure the MAXCS IP address in the IP
phone is set up correctly.
• Check the IP 720 phone’s IP address, network mask
and default gateway.
• Check to make sure you can ping the IP 720 phone’s
address from MAXCS.
• Check to make sure the IP Phone Services is started
in MAXCS.
• Check MAXCS IP address in MaxAdmin IP Phone
Configuration menu.
Image update failed. If
setting Boot Download
to Yes, after the phone
reboots and if the setting
still says Yes, the boot
failed.
• Check the IP 720 phone’s IP address, network,
default gateway settings.
• Check the network connection.
• Check the TFTP server IP address and make sure the
TFTP server is running.
• PING from the TFTP server to the IP 720.
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IP 720 User Manual
Appendix A
IP phone registered then
goes back to Basic mode
• Check network connectivity by pinging from
AltiServ to the IP phone.
• Check if IP Phone Service is running.
• Check if there is a duplicate IP address by
unplugging the Ethernet cable on the IP phone, then
pinging the IP 720 phone’s IP address.
• Check the extension’s IP address in AltiAdmin to
find out if another user is trying to log in using the
same extension number.
• Use #27 then Enter to log in again and see if the
problem persists.
No IP Address
• Check if DHCP is enabled. If YES, check network
connection. If NO, verify your DHCP server is
correctly configured.
• Check if IP 720 phone’s IP address is configured.
One way connection
• Make sure firewall setting has all the TCP/UDP
ports required by MAXCS opened.
• If NAT is used, make sure NAT is enabled and NAT
address is set up correctly.
Phone does not show
anything on LCD display
• Check the power source to be sure the IP 720 phone
Poor voice quality
• Make sure a switch is used, rather than a hub, in the
is receiving power.
corporate LAN.
• G.711 provides better voice quality.
• If VoIP is set up over WAN, set priority queuing on
the WAN router.
• Make sure WAN QoS is okay by pinging a few
hundred packets from remote site and observe
packet loss and network latency.
• Adjust jitter buffer to accommodate network
latency.
IP 720 User Manual
35
Troubleshooting
Register failed
• Check to make sure the extension number and
extension password are set up properly and that the
IP extension is enabled.
• Check to make sure the IP Phone Service is started
in MAXCS.
• If IP phone is associated with a physical phone (with
the same extension number), use #27 to activate the
IP phone to normal operating mode.
36
IP 720 User Manual
Appendix A
LCD Messages
Local Menu Configuration Messages
The following messages may be displayed in the LCD when accessing the
IP 720 phone’s menu:
Message
Explanation
conf timeout!
After 2 minutes inside the configuration menu, if no
action is taken, the LCD will show this message and then
quit the menu.
conf exception!
During configuration, an unknown exception occurred.
Saved!
The changed configuration was saved into memory.
Write Fail!
Error occurred when saving the changed options into
flash ROM.
Wrong Ext Number!
The inputted extension number is invalid.
Wrong input!
User inputted an invalid value or string during
configuration.
wrong password!
User is trying to configure an invalid password from the
phone menu.
IP 720 User Manual
37
Troubleshooting
IP Phone Running Messages
The following messages may be displayed in the LCD when running the
IP 720:
Message
AW UNREACHABLE!
Definition
Failed to connect to the AltiGen phone server. The user
is trying to register the IP phone with an invalid IP
phone’s IP address or the AltiGen Phone Server's IP
address is invalid.
Or, the network connection is lost in offhook or connect
state.
Refer to “MAXCS is unreachable” section of
“Troubleshooting” on page 34.
Basic-Idle!
IP phone is operating in Basic mode.
Press #27 again to reactivate.
Check IP Phone Service
Verify extension is configured for dynamic.
DHCP FAIL!
Although DHCP was enabled, the IP 720 was not able to
receive the IP address from the DHCP server.
DUPLICATE IP!
Another device configured with the same IP address as
the IP phone is detected. The IP phone cannot function
correctly until this is corrected.
INVALID IP!
The inputted IP address is invalid.
INPUT AGAIN...
38
INVALID VAL!
During register of IP extension, an invalid response
(return value) returned from phone server.
NO IP ADDR!
IP 720 cannot attach an IP address due to network
failure.
No Network!
Phone has lost Ethernet connection.
REGISTER FAIL!
Cannot register to the AltiGen phone server.
REGISTER OKAY!
IP extension registered successfully.
IP 720 User Manual
Appendix A
REGISTERING!
User entered #27 to manually register the IP extension.
REMOVE OLD EXT.
When #27 is entered, the extension/password
configuration in the IP phone is removed.
WRONG PASSWORD!
Registration failed because of invalid extension
password.
IP Phone Boot Messages
The following messages may be displayed in the LCD when booting the
IP 720:
Message
Definition
Boot Done
The phone successfully booted.
CHECK FW
Checking firmware.
CHECK MEMORY
Checking memory.
INIT NETWORK
Initializing network.
LOAD FAILED
Failure to load the image into memory.
LOADING FW...
Loading firmware.
LOADING NOW
Loading firmware.
NETWORK FAILED.
Network initialization failed.
TFTP FAIL!
Failure downloading TFTP.
UPDATE FAILED.
Firmware update failed.
UPDATE OK
Firmware update successful.
update APP(S1)
Appears when Boot Download is set to TRUE. The IP
720 will show this message when it is rebooted.
IP 720 User Manual
39
Troubleshooting
40
IP 720 User Manual
Glossary
ASCII - American Standard Code for Information Interchange.
Boot - to cause the computer to start executing instructions.
BPS - Bits Per Second. The number of bits transmitted per second.
configure - to determine and assign the equipment cabinet or chassis contents and
location of each card, as well as software parameters.
DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network
administrators manage centrally and automate the assignment of Internet Protocol
(IP) addresses in an organization’s network.
DNS - Domain name system used to address translation to convert H.323 IDs,
URLs, or e-mail IDs to IP addresses. DNS is also used to assist in locating remote
gatekeepers and to reverse-map raw IP addresses to host names of administrative
domains.
Do Not Disturb (DND) - when this feature is selected, all incoming calls to the
user’s extension are denied. If the station has system forwarding instructions, the
calls will be automatically redirected to another extension, Attendant, or operator.
DTMF - Dual Tone Multi Frequency are the low and high frequency tones that
comprise touch tone signals.
DSP - Digital Signal Processor. A microprocessor with an architecture that is
particularly optimized to perform mathematical algorithms that manipulate digital
signals.
Dynamic IP Address - An IP address that is automatically assigned to a client
station in a TCP/IP network, typically by a DHCP server. Network devices that
serve multiple uses, such as server and printers, are usually assigned static IP
addresses.
Dual Tone Multi Frequency - see DTMF.
IP 720 User Manual
41
E
extension number - an arbitrary number of two to five digits that matches a station
to a particular user.
Firewall - a set of related programs, located at a network gateway server, that
protects the resources of a network from users of other networks.
FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a
quick press and release of the receiver button (switch hook).
FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a
telephone set to a digital multiplexer.
GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich,
England, used as the basis for standard time throughout the world.
H.323 - An International Telecommunications Union (ITU-T) standard that
describes packet-based video, audio and data conferencing.
http or HTTP - Hypertext Transfer Protocol. The Internet protocol used to manage
communications between Web clients (browsers) and servers.
IMAP4 - Internet Message Access Protocol - Version 4.
IP Address - a 32-binary digit number that identifies each sender or receiver of
information that is sent in packets across the Internet.
ISP - Internet Service Provider.
jack - the mate for a plug. Used to connect two pieces of equipment together.
keyboard - system interface for communication. A group of numeric keys,
alphabetic keys, or function keys used for entering information into a terminal and
into the system.
42
IP 720 User Manual
Glossary
Local address - an address used in a peripheral node or station in place of a network
address and transformed to or from a network address for delivery purposes.
Logoff - the procedure by which a user disconnects from a program or session.
Logon - the procedure by which a user begins a program or terminal session and
gains access to the AltiServ or Quantum system.
MHz - Megahertz.
ms - millisecond.
NAT (Network Address Translation) - translation of an Internet Protocol address
(IP address) used within one network to a different IP address known within another
network. One network is designated the inside network, the other is the outside.
network - A configuration of data processing and/or telecommunication devices
and software connected for information exchange.
network address - An identifier for a node, station, or unit of equipment in a
network.
network domain - a set of workstations and servers that share a security account
manager database and can be administered as a group. A user with an account in a
particular network domain can log onto and access his or her account from any
system in the domain.
network mask - also known as the subnet mask.
network server - networking software that responds to I/O or computes requests
from a client machine. Windows NT network servers can be implemented either as
server processes or as drivers.
offhook - refers to the phone when the receiver is not resting in the base.
One Number Access - a feature of MAXCS that allows users to create a list of
phone numbers that the system can use to track users and connect them with an
incoming call if they are not at their extension desk.
onhook - the term used to describe a telephone in the idle state or with the receiver
still resting in the base.
IP 720 User Manual
43
P
physical extension - is associated with a physical port and device. An extension is
created, by default, as a physical extension (as opposed to a virtual or workgroup
extension) unless there are no more physical ports available.
ping (Packet InterNet Groper) - a program used to test whether a particular
network destination on the Internet is online by repeatedly bouncing a signal off a
specified address.
port - a communication channel through which a client process communicates with
a protected subsystem.
protocol - A set of rules and conventions by which two computers pass messages
across a network medium. Networking software generally implements multiple
levels of protocols layered one on top of the other.
queue - a collection of calls waiting to be served. Queued calls in MAXCS are
handled on a first-in, first-out basis.
RAS - Remote Access Service.
RJ-11 - The common telephone jack. Usually wired with four wires, the red and
green signify the tip and ring circuits.
RJ-45 - A jack for data cables. Usually wired with eight wires.
router - protocol-dependent device that connects subnetworks together.
server - any computer whose function in a network is to provide user access to files,
printing, communication, and other services.
static IP address - a permanent IP address that is assigned to a node in a TCP/IP
network.
subnet mask - the method used for splitting IP networks into a series of subgroups,
or subnets. The mask is a binary pattern that is matched up with the IP address to
turn part of the host ID address field into a field for subnets.
System Speed Dialing - this feature allows the user to access a list of commonly
called phone numbers entered into the system by the administrator. The user presses
the SpeedDial button on the phone, selects a number from the list, and then dials by
pressing the Enter button.
44
IP 720 User Manual
Glossary
TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols
used on the Internet.
TDM - Time Division Multiplexing.
TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that
has no directory or password capability.
transfer - this feature redirects a call to another extension, the AltiGen Voice
Mail System, or operator.
UDP (User Datagram Protocol) - a communications protocol that offers a limited
amount of service when messages are exchanged between computers in a network
that uses the Internet Protocol.
URL (Uniform Resource Locator) - the address that defines the route to a file on
the web or any other Internet facility.
user(s) - the person or persons accessing the features and functions of the MAXCS
product.
virtual extension - an extension not associated with a physical port that allows for
guest access to the AltiGen Voice Mail System features and telephone sharing
environments. Users of a virtual extension have to log in before accessing the
system features assigned to it.
VoIP - voice over Internet Protocol (IP). The technology used to transmit voice
conversations over a data network using the Internet Protocol.
workgroup - telephones arranged in groups within a particular organizational
function (for example, marketing, sales, service, etc.). Each workgroup is assigned
a pilot number. When the pilot number is dialed, the system scans the list of
extensions comprising the workgroup and connects the call to the first available idle
extension number. If no extensions are available, the call is placed in that
workgroup’s queue.
workgroup pilot number - an extension designated to a workgroup that is not
associated with a physical port and may consist of up to 64 members. When the pilot
number is dialed, the call is distributed to the workgroup members.
IP 720 User Manual
45
46
IP 720 User Manual
Index
emergency number, setting 19
Enter button 5
extension
activating IP phone 14
number, setting 17
password, setting 17
activating IP phone extension 14
Activity button 7, 24
assigning
a local IP address 20
a TFTP server 21
NAT 22
audio standards 33
auto answer 7
device 8
ring 8
BLF, configuring 8
Boot Download 19
Busy Lamp Field, configuring
features, list of 25
firmware, updating 21
firmware, upgrading 19
Flash button 5
GateKeeper Discovery, enabling/
disabling 20
gatekeeper, enabling/disabling 19
gateway, setting IP address 19
Greeting button 9
hardware components 7
headset
port support 34
Headset button, using 9
Hold button, using 10
call control protocols 33
Call Log button 5, 8
Call Record button, using 9
call record, configuring 9
Conference button, using 9
configuring
from IP phone menu 17
IP settings 20
NAT 22
DHCP, enabling/disabling 19
dial pad 5
dialing IP number 31
dimensions, IP 720 phone 34
display workgroup status 9
distinctive ring options 23
emergency gateway, setting
Intercom button 10
IP 720 phone
functions, list of 25
hardware components 7
illustration 3, 6
overview 3
registering 20
specifications 33
IP address
assigning a local 20
inputting in LCD 20
IP number, dialing 31
IP settings, configuring 20
19
IP 710 Manual
47
K
keys, feature
33
LAN ports 33
LCD messages, explained 37, 38, 39
LCD screen 4, 25, 33
LED, in buttons 33
line park, configuring 10
local address, setting 19
MAX Communication Server, setting
IP address 18
memory, IP 720 phone 33
Menu button 4
Message Waiting light 4
Mute button 10
service, getting vi
setting up IP 720
locally 13
setup, IP 720 13
Speaker button 11
specifications 33
SpeedDial button 5, 11
startup
verifying phone 14
system settings, configuring from
phone 18
NAT
address, setting 20
assigning 22
configuring 22
enabling/disabling 20
navigation buttons 5
network
mask, setting 19
protocols 33
settings, configuring from
phone 19
TFTP server
assigning 21
setting IP address 18
time offset, setting 18
Transfer button 11
troubleshooting 34
updating phone firmware 21
using the phone 25
password, setting extension 17
periods, inputting in LCD 20
phone operation 26
phone startup, verifying 14
PoE module
installing 15
power over Ethernet
using 15
power, IP 720 phone 34
48
Redial button 11
registering IP phone 20
Release button 5, 11
ring tones, setting 11, 22
IP 710 Manual
verifying phone startup process 14
version information 19
Voice Mail button 11
warranty v
how to get service vi
workgroup queue status, configuring
display 9
workgroup queue status,
displaying
23
IP 710 Manual
49

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