Apc Ap9268 Users Manual 590 177 001

AP9268 MANUAL000016271

AP9268 to the manual d25c3953-a8fd-425e-a27e-ba79e78e6042

2015-02-03

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APC KVM Switch
AP9268
AP9278

For use in the United States:
English

Thank You!
Thank you for selecting the APC KVM Switch. The APC KVM Switch has been designed for many years of
reliable, maintenance free service. APC is dedicated to the development of high-performance electrical power
conversion and control products and we hope that you will find this product a valuable, convenient addition to
your computing system.
Please read this manual! It provides important safety, installation and operating instructions that will help you
get the most from your switch.
Save this manual! It includes instructions for obtaining factory service should the proper operation of the APC
KVM Switch come into question.

Radio Frequency Interference
WARNING: Changes or modiﬁcations to this unit not expressly approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

FCC Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.

Canadian Department of Communications Statement
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the
Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques les limites applicables aux appareils
numériques de la class A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le Ministère
des Communications du Canada.

Rack Mount Safety Considerations
Note: The AC inlet is the main disconnect.
•

Elevated Ambient Temperature: If installed in a closed rack
assembly, the operation temperature of the rack environment may
be greater than room ambient. Use care not to exceed the rated
maximum ambient temperature of the unit.

•

Reduced Air Flow: Installation of the equipment in a rack should
be such that the amount of air flow required for safe operation of
the equipment is not compromised.

•

Mechanical Loading: Mounting of the equipment in the rack
should be such that a hazardous condition is not achieved due to
uneven mechanical loading.

•

Circuit Overloading: Consideration should be given to the
connection of the equipment to the supply circuit and the effect
that overloading of circuits might have on overcurrent protection
and supply wiring. Consider equipment nameplate ratings for
maximum current.

•

Reliable Earthing: Reliable earthing of rack mounted equipment
should be maintained. Pay particular attention to supply
connections other than direct connections to the branch circuit
(e.g. use of power strips).

APC KVM Switch Installer/User Guide

INSTRUCTIONS: The exclamation point within an equilateral
triangle is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature
accompanying the appliance.

DANGEROUS VOLTAGE: The lightning ﬂash with arrowhead
symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product's
enclosure that may be of sufﬁcient magnitude to constitute a risk
of electric shock to persons.

PROTECTIVE GROUNDING TERMINAL: A terminal which must
be connected to earth ground prior to making any other connections
to the equipment.

POWER ON: This symbol indicates the principal on/off switch
is in the on position.

POWER OFF: This symbol indicates the principal on/off switch
is in the off position.

Table of Contents
Chapter 1 - Product Overview
1.1 Feature Overview ..........................................................................................................1
1.2 Compatibility........................................................................................................................... 3

Chapter 2 - Installation
2.1 Basic Install .......................................................................................................................4
2.2 Advanced Install ............................................................................................................9

Chapter 3 - Basic Operations
3.1 Overview........................................................................................................................ 10
3.2 Keyboard Control ........................................................................................................11
3.3 Keyboard Switching ..........................................................................................................12
3.4 System Control and Maintenance ...............................................................................13

Chapter 4 - On-Screen Display Operations
4.1 Activating OSD ............................................................................................................ 14
4.2 The OSD Window...................................................................................................... 15
4.3 The Command Menu ............................................................................................... 16
4.4 Basic Channel Maintenance .................................................................................. 17
4.5 The ID Window .......................................................................................................... 19
4.6 Administrator Functions .......................................................................................... 21

Chapter 5 - Advanced Operation
5.1 Multiuser Operations.........................................................................................................24
5.2 Multi Chassis Operation.................................................................................................. 25
5.3 Keyboard Translation ........................................................................................................27

Chapter 6 - Channel Scanning
6.1 Choosing a Scanning Method ..............................................................................29
6.2 Turning Scanning On and Off ..............................................................................30
6.3 Scanning by List ..................................................................................................................31

Chapter 7 - Appendices
7.1 Speciﬁcations: APC KVM Switch ............................................................................32
7.2 Speciﬁcations for Remote User Receiver ............................................................33
7.3 FLASH Upgrading ......................................................................................................34
7.4 Troubleshooting ................................................................................................................. 36
7.5 If Problems Persist ............................................................................................................... 41
Entire contents copyright 2001 American Power Corporation.
All rights reserved; reproduction in whole or in part without permission is prohibited.

Product Overview

1.1 Product Overview - Feature Overview
The APC KVM Switch allows you to control up to 64 PC, Sun or USB computers
with one keyboard, monitor and mouse. The APC KVM Switch works with Sun
Workstations, USB computers, IBM PC/AT (with adapter separately available from
APC), and PS/2 systems and 100% compatible machines with support for VGA,
SVGA, XGA and XGA-II video. Sun and PS/2 keyboard and mouse peripherals are
supported through the rear of the unit.
Multiplatform
The APC KVM Switch adds multiplatform capabilities to your switching system
by simultaneously supporting any combination of PS/2, Sun or USB computers
in the same system. Switch easily across platforms with APC KVM Switch’s
On-Screen Menu system.
Multiuser/Remote Access Capability
The APC KVM Switch supports two simultaneous users in the system. This
second user may be placed up to 500 feet away from the Switch system. Built-in
extension lets you place your second keyboard, monitor and mouse wherever you
need them most. Within the base unit, APC KVM Switch performs as a complete
2 x 8 matrix switch with both users independently accessing any of the eight
attached PCs at the same time.
On-screen display (OSD) capability
Conﬁgure and control your APC KVM Switch with on-screen menuing! Name
your computer channels anything you wish, then select the desired computer from
an easy-to-use menu. Secondary menus let you conﬁgure and initiate channel
scanning and other system features.
Advanced security for total control over system access
Use the advanced multi-level security feature to conﬁgure and control server
access for every type of user in the system. The administrator has full access
privileges, while individual users can have viewing or viewing/editing capability
for each attached server.
FLASH upgrade capability
The APC KVM Switch is FLASH upgradable. This allows you to update your
ﬁrmware at any time through a simple serial connection to insure that your APC
KVM Switch is always running at its best. FLASH upgrades are available for
download from www.apc.com.
The APC KVM Switch offers support for numerous PS/2 mice including: IBM
ScrollPoint, Logitech MouseMan Wheel, Logitech Trackman Marble Wheel, Logitech
1

APC KVM Switch Installer/User Guide

Trackman Marble FX, Kensington 4 Button Mouse, Microsoft Explorer Mouse and
the Microsoft IntelliMouse family.
Plug and play
The APC KVM Switch supports Plug and Play video and is compliant with the
VESA DDC2B standard.
Mouse translation
For added compatibility with your current equipment, APC KVM Switch features
mouse translation capability. Operated through the APC KVM Switch, your mouse
will work with any attached computer- regardless of whether the computer is Sun,
USB, serial or PS/2 mouse compatible!
Expansion for up to 64 computers
An APC KVM Switch unit will support from one to eight attached computers, or
channels. If more than eight channels are needed, multiple units can be cascaded
together for expansion. Up to two tiers of units can be connected for a total of 64
attached computers in one system.
“Keep Alive” feature
APC KVM Switch’s “Keep Alive” feature allows attached servers to power the unit
in the event of an APC KVM Switch power failure. This prevents attached computers
from locking up and keeps you from losing time and data.
OSD Conﬁguration Utility
The OSD Configuration Utility allows the administrator to easily configure
and download a channel list with deﬁned users and access privileges to the
entire system. This utility will also read and save your current conﬁguration
for extra security.
AutoBoot Technology
The AutoBoot feature boots all attached servers during initial power-up or after a
power failure. Computers are booted transparently without operator intervention,
and may be powered-up one-at-a-time or all at once. When the power stabilizes,
a channel may be selected.
Built-in scanning capabilities
A built-in scanning feature allows you to automatically monitor, or scan, connected
computers without intervention. When keyboard activity is detected, scanning
is suspended until all activity stops. Scanning then resumes with the next
channel in sequence.
2

Push-button & keyboard switching
In addition to using the on-screen menus, you can switch computer channels in one
of three easy ways: via the APC KVM Switch channel push-buttons, with the Scan
button or with a simple keyboard sequence.
Status indicator LEDs
Indicator LEDs give you constant readings on the status of your APC KVM
Switch unit. Status, scanning and channel LEDs take the guesswork out of system
operation and diagnostics.
A typical APC KVM Switch conﬁguration is shown below.

1.2 Compatibility
XGA/XGA-II support
If you wish to use XGA or XGA-II video, you will need to purchase an
adapter available from your local reseller.

APC KVM Switch Installer/User Guide

2.1 Basic Installation
1. Power down all computers that will be part of your APC KVM Switch
system.

Connecting your Local Peripherals
2. Locate your keyboard, video monitor and mouse.
3. Plug your VGA monitor cable into the port labeled on the back of your
APC KVM Switch or plug your 13W3 monitor cable into the included
adapter. Either plug your Sun connector into the port labeled “SUN” or
plug your PS/2 keyboard cable and your PS/2 mouse cable into the ports
labeled
and respectively.
Note: A PS/2 keyboard will not function if a Sun keyboard is attached.
However, you may use a PS/2 mouse with a Sun keyboard.

VGA MONITOR CABLE
PS/2 MOUSE CABLE

PS/2 KEYBOARD CABLE

Attaching your PS/2 keyboard and mouse

VGA MONITOR CABLE

SUN KEYBOARD CABLE

Attaching your SUN connector
4

Basic Installation

Connecting your Remote Peripherals
4. Plug a standard Category 5 Unshielded Twisted Pair cable (up to 500 feet)
into the RJ-45 style modular jack on the rear of the APC KVM Switch.
APC C5T or APC P5T cable is strongly recommended to achieve best
performance and maximum distance. If you use a different Category 5 cable,
make sure it is terminated to the EIA (TIA) 568 B standard, commonly
used for 10BaseT Ethernet.
5. Route the Category 5 cable to the location where you intend to place the
secondary monitor, keyboard and mouse.
6. If you are using Remote PS/2 peripherals
Place the Remote User Receiver near the monitor and connect your monitor,
keyboard and mouse to the connectors on the rear of the Remote User Receiver
(AP9279) just as you would connect them to your computer. Make sure you
connect your monitor’s power supply to appropriate electrical outlets. (Please
note that the
connector on the rear of the Remote User Receiver is not
used in an APC KVM Switch conﬁguration. Do not connect anything to the
connector on the rear of the Remote User Receiver.)

APC KVM Switch Installer/User Guide

7. Connect the Category 5 cable to the modular jack on the rear of the
Remote User Receiver.
8. Connect the circular power plug from the wall mount power supply to
the power port on the Remote User Receiver. Then plug the power supply
into a convenient electrical outlet. Verify that the Remote User Receiver’s
POWER light is now lit.

Cable

Description

Length

AP9850
AP9851

PS/2 VGA cable
PS/2 VGA cable

10 ft.
25 ft.

AP9855

USB VGA cable

12 ft.

AP9854

AP9853

SUN 13W3 cable

15 ft.

SUN VGA cable

15 ft.

Basic Installation

Connecting Computers to the APC KVM Switch
9. Locate the input cable appropriate to the computer you are connecting. (APC
KVM Switch cable types are identiﬁed on page 6.) Plug this cable into any
numbered channel port on the rear of the APC KVM Switch. The other end of
the input cable will have up to three connectors depending on type. The PS/2
mouse connector is designated by a mouse icon.
Use only the keyboard and mouse connectors that are appropriate for
your machine, and leave the others unconnected.
Plug these connectors into the matching ports on your computer.

PS/2 KEYBOARD CABLE
PS/2 MOUSE CABLE

VGA MONITOR CABLE
AP9850 CABLE SHOWN

10. Locate your next input cable. Repeat step 10 until all computers are properly
attached to the APC KVM Switch.
7

APC KVM Switch Installer/User Guide

11. Locate the proper power cord and plug it into the IEC power connector on
the APC KVM Switch. Make sure that the power switch is off, then plug the
other end of the power cord into an appropriate AC wall outlet. This outlet
must be near the equipment and easily accessible to allow for unplugging
prior to any servicing of the unit.

12. Power-up your APC KVM Switch unit ﬁrst, then power up all attached
computers.
13. If your remote user location utilizes Sun peripherals you will need to
set the APC KVM Switch to recognize them before they can be used.
To do this:
a.

Activate the on-screen display (OSD) by pressing either of the keyboard
Control keys twice within one second.

Press the Control keys twice more to access Administrator Commands.

Use your arrow keys to highlight “Administrator Functions” and
press Enter.

Highlight and select the “Remote User” menu selection. Use the space
bar to cycle through peripheral types and select the ones appropriate
to your system. Press Enter to select.

The APC KVM Switch and all attached computers should be powereddown before servicing the unit. Always disconnect the power cord from
the wall outlet.
8

Basic Installation

2.2 Advanced Install
Attaching Multiple Switch Units
(Please note that cascading can only be done with AP9850, AP9851
or AP9853 cables)
1. Follow steps 1-8 of the Basic Install section for each cascaded unit.
2. Plug the 25-pin “D” connector of your input cable into any available channel
port on the rear of your base Switch unit.
3. Plug the 15-pin video connector on the other end of the cable into the
port labeled
on your ﬁrst cascading Switch unit. Plug the PS/2 mouse
connector, designated by a yellow band or mouse icon, into the port. Plug
the remaining 6-pin miniDIN keyboard connector into the
port.
4. Follow steps 9-11 for each attached computer.

CASCADING
UNIT
BASE UNIT

PS/2 KEYBOARD CABLE
PS/2 MOUSE CABLE

5. Repeat steps 2-3 for every cascaded Switch unit in your system.
6. Power-up your Switch unit(s) ﬁrst, then all attached computers.
9

VGA
MONITOR
CABLE

APC KVM Switch Installer/User Guide

3.1 Basic Operations- Overview
Your APC KVM Switch may be operated in a non-secure (no password required)
or secure (password required) mode. All units ship defaulted to the non-secure
mode. For information on implementing password security, see the “Administrator
Functions” section of chapter 4.
Computers may be powered-up one-at-a-time or all at once. No operator
intervention is required during booting. As the system stabilizes, the green LED
over each channel will light, indicating that the attached computer is powered on.
A computer may now be selected via the on-screen display menu or, if you are
in non-secure mode, channel push-buttons, the Scan button or keyboard hot-key
sequence. The amber LED will light at the active computer.
The Scan push-button has one LED over it. Press the button momentarily to
switch to the next computer in sequence. The LED will turn amber brieﬂy during
the channel switch. Press and hold the button for one second to initiate channel
scanning. The LED will turn green while you are in scan mode.
There is one status LED. The LED lights red if an internal failure occurs. The
LED will blink green for several seconds during power-up while the system
performs a self-diagnostic. After initialization, the LED remains green during
normal operation and blinks only when you are in Command Mode.

Basic Operations

3.2 Keyboard Control
The following notational conventions appear throughout this chapter to illustrate
commands for operating the APC KVM Switch. Whenever you see one of the
symbols listed on the left side of the table, substitute the corresponding steps
or values listed on the right side of the table.
Convention

Key Sequence or Value

Enter Command Mode:
1. Press and hold down the ‘Num Lock’ key.
2. Press and release the minus (-) key on the numeric keypad.
3. Release the ‘Num Lock’ key.
Note: For alternate hot-key sequences, see ‘System Control &
Maintenance’ later in this chapter.

Press the ‘Enter’ or ‘Return’ key. The command is used to
execute an instruction and exit from Command Mode.

Addr

The numbers over the push-buttons on your APC KVM Switch are
your computers' addresses. Enter the number, 1-8, for the computer
you're selecting. For cascaded systems, enter the address of the
base unit, then the address of the cascaded unit.
Example: You have an APC KVM Switch unit cascaded from
channel 1 of your base unit. To access the computer at channel 3
of this second (cascaded) unit, enter 13.

Press the ‘Escape’ key. The command is used to exit
Command Mode without executing an instruction.

APC KVM Switch Installer/User Guide

3.3 Keyboard Switching
One of the ways to change the active channel in a non-secured APC KVM Switch
system is by entering a short sequence of keystrokes on the keyboard. This is
called keyboard, or hot-key, switching.
Note: Hot-key switching is only available in the default non-secure state.
For more information on secure versus non-secure operation, see the
‘Administrator Functions’ section of Chapter 4.
The ﬁrst set of keystrokes places your system in Command Mode. A grey
window with a line for commands will appear. As long as you are operating
in Command Mode, whatever you type will be interpreted as channel switch
commands until the Enter or the ESC key is pressed to terminate Command
Mode. None of the keystrokes entered will be forwarded to the attached computer
until you exit Command Mode.
Next, enter the address (Addr) for the channel you wish to select.
Press Enter to accept the new channel. The following command line shows the
proper format used to switch your active channel via keyboard.

Key Sequence

Action

Addr

Selects an active channel via keyboard.

Key Sequence

Action

1. 4

Selects Channel 4 on the base unit as the active channel.

2. 35

Selects the APC KVM Switch attached to channel 3 on the base
unit, then selects channel 5 on the cascaded unit.

3. 6

Selects Channel 6 on the base unit as the active channel.

4. 21

Exit Command Mode. The instruction is not executed. Channel
6 is still the active channel.

On-Screen Display Operations

3.4 System Control and Maintenance
The following commands are used for system control and maintenance.
Enter the command sequences to perform the actions described in the
table below.
Key Sequence

Action

Sets the keyboard scan set where n is a scan set number 1-3.

If you hot-plug your mouse cable, you may experience a loss of
mouse signal. Use this command to restore the signal if you are
using a PC with a standard PS/2 mouse driver.

If you hot-plug your mouse cable, you may experience a loss of
mouse signal. Use this command to restore the signal if you are using
a PC with a Microsoft IntelliMouse or other wheel mouse driver.

Displays the current ﬁrmware version of your APC KVM Switch.

Enables the scan Go command (by address only)

Enables the scan Halt command

M+

Enables mouse suspension of scanning

M-

Disables mouse suspension of scanning

Changes the hot-key sequence to the default: (NumLock, -)

Changes the hot-key sequence to the 1st alternate: (NumLock, *)

Changes the hot-key sequence to the 2nd alternate: (CTRL, ~)

OSD0 Disables the OSD Sequence
OSD1 Changes the OSD sequence to the default: (CTRL, CTRL)
OSD2 Changes the OSD sequence to the 1st alternate: (Alt, Alt)
OSD3 Changes the OSD sequence to the 2nd alternate: (Shift, Shift)
ZM

Use this command to resynchronize the mouse after a device
or computer hot-plug. Repeat, if necessary, until synchronization is re-established.
Note: Using this command while the mouse is operating
correctly will cause the mouse to lose sync.

APC KVM Switch Installer/User Guide

4.1 On-Screen Display Operations - Activating OSD
Activate on-screen display (OSD) by pressing either of the keyboard Control
keys twice within one second. In non-secure mode, this brings up the main OSD
Window, “Administrator Channel List”.
In secure mode, activating OSD will bring up the “User Login” window.
Type in your user name and press Enter. The system administrator should
login as “Admin”, “Root” or “Administrator”. Type your password and press
Enter. This will bring up your “Channel List”. If there is no keyboard activity,
the login window will timeout after ﬁve minutes and go blank to allow the
monitor’s energy saver to execute. Enter your OSD activation sequence to
restore the login prompt.
Note: All APC KVM Switch units ship in the default non-secure state. For
more information on secure versus non-secure operation, see the section
‘Administrator Functions’.

On-Screen Display Operations

4.2 The OSD Window
This window lists all named channels in your APC KVM Switch system.
They will be listed alphabetically with their channel addresses and access
status beside them. Beside the address there will be a small circle. If the circle
is ﬁlled, the computer in question is powered on. When in secure mode, only
the channels that are accessible to the logged in user will be listed. (See the
section ‘Administrator Functions’ for more information.)

APC KVM Switch
Administrator Power Control

Name
Address Access
Accounting
6
VK o
5
Engineering
V o
3
VK o
Jene's PC
1
V o
Mail Server
VK o
2
Pam's PC
VK o
4
Shop Floor
F2-ON
F4-OFF
F6-Reboot
the main OSD window

Use your up and down arrow keys and the page up and down keys to select
a channel. Move immediately to the top or bottom of the list with the home
and end keys. Press a letter while in the main OSD Window, and the Highlight
Bar moves to the ﬁrst channel name beginning with that letter. Press the letter
repeatedly to scroll through all channels that begin with that letter from top
to bottom. Press Enter to make the switch. To exit the OSD Window without
changing channels, press Esc.
To manually logout when in secure mode, press F10.

APC KVM Switch Installer/User Guide

4.3 The Command Menu
Once you have activated the main OSD Window, you can open the Command
Menu by pressing either of the Control keys twice.
The Command Menu options are selected in the same manner as channels
in the OSD Window. Scroll the Highlight Bar up and down and press Enter
when your selection is highlighted.
APC KVM Switch
Configure Channel

Add Channel
Delete Channel
Change Channel Name
Change ChannelAddress
Dwell Time For ID window
Options For ID window
Alpha Scan Dwell Time

ENTER-accept

ESC-previous

THE COMMAND MENU

If you are operating in non-secure mode or are the system administrator, you
will have several options that do not appear in the User level Command Menu:
Add Channel, Edit Channel, Delete Channel and Administrator Functions
are all covered in separate sections in this chapter. Scanning is covered
in Chapter 6.
If you experience a loss of mouse signal while using the APC KVM Switch,
select the ‘Reset PS/2 Standard Mse/Kbd’ option from this menu for a PC with
a standard mouse driver or ‘Reset PS/2 Wheel Mse/Kbd’ if you are using a PC
with a Microsoft IntelliMouse or other wheel mouse driver. This will reset and
in most cases restore your mouse signal. These commands are equivalent to the
MR and MW keyboard command listed in the
‘System Control & Maintenance’ section of this manual.
Choose the option ‘Version Information’ to display on your monitor the current
version level of your APC KVM Switch ﬁrmware. Press the Esc key to clear
this information from your screen.

On-Screen Display Operations

4.4 Basic Channel Maintenance
Basic Channel Maintenance is performed from the Administrator Command Menu,
and is available if you are operating in non-secure mode or if you are the system
administrator. Here you can add, delete or edit individual channels.
Adding Channels

APC KVM Switch
Add Channel

Name
Address
ID Dwell Time

Scan Dwell Time

Save Changes
Enter = activate

ESC = exit

THE ADD CHANNEL WINDOW

1. Select ‘Add Channel’ from the Administrator Command Menu or press
the Insert key. Type in a new channel name, up to 14 characters long,
and press Enter.
2. Type in the address for the computer you are naming and press Enter. Please
note that the address cannot be longer than two letters.
3. Enter the dwell time for the ID Window and press Enter.
4. Enter the dwell time for scanning and press Enter.
5. After selecting “ID Setup”, use the arrow keys, position the ID window
to where you would like it to appear when this channel is selected.
Then press Enter. (For further information see ‘The ID Window’ later
in this chapter.)
Press Esc at any point to exit this operation without adding the channel.

APC KVM Switch Installer/User Guide

Editing Channel Names and Addresses
1. Highlight the channel you wish to change in the main OSD Window.
2. Press the Control key twice to access the Command Menu or press the F2 key
once. (If you press F2, skip Step 3.)
3. Select ‘Edit Channel’ from the Command Menu.
4. Enter the new channel name, address, ID Dwell time and Scan Dwell time.
Press Enter to accept.
5. After selecting “ID Setup”, use the arrow keys, position the ID window
to where you would like it to appear when this channel is selected.
Then press Enter. (For further information see ‘The ID Window’ later
in this chapter.)
6. Select “Save Changes” and press Enter to accept.
Press Esc at any point to exit this operation without saving the changes.

Deleting an Existing Channel
1. Highlight the channel you wish to delete in the main OSD Window.
2. Press the Control key twice to access the Command Menu or simply press
the DELETE key. (If you press DELETE, skip Step 3.)
3. Choose the ‘Delete Channel’ option.
4. Type Y or N at the prompt to conﬁrm the deletion and press Enter.

On-Screen Display Operations

4.5 The ID Window
The ID Window appears when you change channels and displays the name of the
selected channel. This window can be individually conﬁgured for each channel in
your system. The characteristics of the ID Window can be changed from the Edit
Channel Menu. This option is only available if you are operating in non-secure
mode or if you are the system administrator.
Changing the Size, Color and Position of the ID Window
1. Highlight the channel you wish to change in the main OSD Window.
2. From the main OSD Window, press the Control key twice to access the Command
Menu or press F3. (If you press F3, skip Step 3.)
3. Select ‘Edit Channel’ from the Command Menu.
4. Choose the option ‘ID Setup.’
Follow the procedures outlined in the table below to change the size, color
or position of your ID Window.
Operation

Procedure

Move the ID Window

Use the arrow keys or mouse to move the ID
Window's position on the monitor. (Hold down
the SHIFT key to move faster.) If the window
ﬂickers but does not move, continue tapping the
arrow keys until it moves back into range.

Change window
background color

Press the key to cycle through
the available window background colors.

Change text color

Press the key to cycle through
the available text colors.

Change window length

Use the (+) and (-) keys to change the length of
the ID Window.

Change window size

Press SPACE to toggle between large and small.

ID Window Help

Press F1

APC KVM Switch Installer/User Guide

5. Press Enter to accept the changes or press Esc to exit the menu without
saving the changes.

Setting the ID Window Dwell Time
This menu selection lets you set the time that the ID Window remains on screen
after a channel switch. Each channel can be conﬁgured independently. The
default time is set for ﬁve seconds.
1. Highlight the channel you wish to change in the main OSD Window.
2. From the main OSD Window, press the Control key twice to access the
Administrator Command Menu.
3. Select ‘Edit Channel’ from the Command Menu.
4. Choose the option ‘ID Dwell Time’.
5. Enter a number between 0-255 seconds. Entering 0 disables the ID Window.
Entering 255 allows the ID Window to stay on screen the entire time
the channel is active.

On-Screen Display Operations

4.6 Administrator Functions
The Administrator Functions Menu is accessed from the Administrator Commands
Menu. Here, you can setup the administrator and user accounts, enable and disable
the setup port and utilize the APC KVM Switch’s FLASH upgrade feature.

Differences between Secure and Non-Secure
Operating Modes
Administrator Account
Setting up an administrator account with a password places your system in secure
mode. Non-secure systems do not use passwords. To return your system to the
default of non-secure mode, simply delete the administrator password. When
the administrator password is enabled, user passwords must also be entered or
the switch will not be completely secure. The default for users is no password.
Simply press Enter at the prompt.
If you conﬁgure an administrator password from this menu, your system will
then be in secure mode. A lock symbol will appear to the right of the menu
headings to indicate secure operation.
Logout Capability
You have the option of automatically logging out of the system after an administrator
deﬁned period of inactivity. Timeout values can be set from 0 to 60 minutes.
(Default is ﬁve minutes). A value of 0 keeps the user logged in continuously.
When the timeout is reached, the current channel is deselected and the display
goes to the login prompt. Users must login again to access system computers. This
option is only available in secure mode.
Multiple User Logins
You can create up to four user logins in addition to the system administrator. Use
these logins to conﬁgure and control server access for every type of system user.
The administrator has full access privileges; additional users can have viewing
or viewing with keyboard and mouse control capability for each attached server.
This option is only available in secure mode.
Channel Push-Button
While in secure mode, all channel push-buttons are disabled. In non-secure mode,
all channel push-buttons function normally.
21

APC KVM Switch Installer/User Guide

Creating the Administrator Account
1. Press the Control key twice to access the Command Menu.
2. Select ‘Administrator Functions’ from the Command Menu.
3. Select ‘Setup Administrator’ from the Administrator Menu.
4. Type your password and press Enter. (The password is not case sensitive.)
5. Repeat entry of the password for conﬁrmation.
6. Enter the number of minutes you wish to pass without keyboard/mouse
activity before the administrator is automatically logged out of the system.
Entering a 0 keeps the administrator logged on continuously; 60 is the
maximum setting.
CAUTION: Security is enabled once the password has been created. Store
a copy of your password in a safe place.
You should now see the option ‘F10 - Logout’ at the bottom of your main OSD
Window and a lock symbol to the right of the menu headings.
Setting Up Additional Users
1. Press the Control key twice to access the Command Menu.
2. Select ‘Administrator Functions’ from the Command Menu.
3. Select ‘Setup User 1’ from the Administrator Menu.
4. Choose the ‘Name’ heading and enter the name for this user.
5. Choose the ‘Password’ heading and enter the password and conﬁrm it for
this user. (Passwords are not case sensitive.)
6. Choose the ‘Logout Time’ heading. Enter a value in minutes for this user’s
logout time. A value of 0 keeps the user logged on continuously; 60 is the
maximum setting. The default is set for 5 minutes.
22

On-Screen Display Operations

7. Choose the ‘Access Setup’ heading. Here, you will see a listing of all attached
servers in the channel list. For each server, choose a level of access for this user
by selecting one of the function keys listed on the screen: F5 for no access, F6
for video only or F7 for video and keyboard/mouse capability. The default is
set for full access. All changes go into effect as soon as they are made. Press
Enter when you have completed your conﬁguration.
8. Press Enter to accept your selections and repeat steps 3-7 for each
remaining user.

Remote User
The APC KVM Switch supports both PS/2 peripherals (with available adapter)
at the remote user location. Use this menu option to select the peripherals that
are appropriate to your remote setup.
Switch Selection
Depending on your particular installation, you may not want unpowered computers
to be accessible. If Switch Selection is toggled to “All Channels” the APC KVM
Switch will switch to a connected system regardless of power state. By default, the
Switch will only switch to systems that are powered on.
Setup Port Operations
APC offers enhancement products that allow you to customize the APC KVM
Switch through the setup port. Features include automated OSD programming
via the OSD Conﬁguration Utility and FLASH Upgrades. Depending on the
application, you may be asked to enable the setup port in the instructions that
come with your Switch enhancement.
FLASH Upgrades
FLASH Upgrading allows you to change the code that runs your APC KVM
Switch. This lets you enhance the features of your switch and keep it current
with the latest improvements in APC KVM switching. For more information,
see Section 7.3.

APC KVM Switch Installer/User Guide

5.1 Advanced Operation- Multiuser Operation
The APC KVM Switch provides advanced features. Primarily, it offers the beneﬁt
of adding a Remote User Receiver to provide for a remote user that may be
located up to 500 feet away from the APC KVM Switch. The remote user has all
the capabilities of the local user and can access any computer attached to the APC
KVM Switch system just as if he were sitting in front of it.
Within the base unit, there are two ways to utilize the multiuser capabilities
of the APC KVM Switch. You can access computers independently or share
access with the other user.

Independent Access
As long as both users are trying to access computers attached to the base APC
KVM Switch unit, they may access any of them independently at the same time.
In the diagram below, either user may access any of the attached computers at any
time. They may also share access to any of the attached computers.

Advanced Operation

Shared Access
If both users need to access the same computer in the base unit, they can
‘share’ access to it through the APC KVM Switch. Sharing means that both
consoles can view a computer channel at the same time, but only one can
enter data through the keyboard or mouse at any given moment. As soon as
the active console stops all keyboard and mouse activity, the other console
can take control of the computer.
For information on access across multiple APC KVM Switch units, see ‘Multi
Chassis Operation’ below.

5.2 Multi Chassis Operation
Multi chassis operation involves independent access only.
Both users can simultaneously and independently access any computer attached to
the base APC KVM Switch unit. Similarly, independent access is possible across
expansion units as long as each user is accessing a different expansion unit.
For example, in the conﬁguration below, two users can access nine computers
through three APC KVM Switch units.

C
Unit 3

C
A

Unit 2
Base
25

APC KVM Switch Installer/User Guide

For example, in the conﬁguration below, two users can access nine computers
through three APC KVM Switch units.

Independent Access Options
1) Both users can independently access the three computers attached to the
base unit at any time.
2) Both users can independently access any computer in a different Switch
unit at any time.
If one user is working on channel A of the base unit, the other user can be
independently using computers B or C of the base unit, or any computer
attached to units 2 or 3.
If one user is working on channel B of unit 2, the other user can be independently
using any computer attached to the base unit or unit 3. This user cannot
independently access any computer attached to unit 2 until the ﬁrst user connects
to a computer attached to a different Switch unit.

Advanced Operation

5.3 Keyboard Translation
The APC KVM Switch allows you to use PS/2 or Sun keyboards to operate any
type of attached computer. However, when crossing platforms, certain keys will
need to be ‘remapped’ in order to provide all of the functions available on the
keyboard native to that platform. For example, if you access a Sun workstation with
a PS/2 keyboard, you will notice that the PS/2 keyboard does not have the STOP
and AGAIN keys that are on a true Sun keyboard. But, by turning Scroll Lock on,
the F1 and F2 keys on the PS/2 keyboard function as the Sun STOP and AGAIN
keys. With Scroll Lock off, F1 and F2 function normally. Table 1 below shows
the translations for a PS/2 keyboard to a Sun computer. All mapped functions in
Table 1 will only be valid when the Scroll Lock is on.
Table 1: PS/2 Keyboard to Sun Computer
Key

Sun

Key

Sun

STOP

FIND

AGAIN

F10

CUT

PROPS

F11

POWER

UNDO

F12

COMMAND

FRONT

keypad *

COMPOSE

COPY

NUMLOCK

HELP

OPEN

keypad /

MUTE

PASTE

keypad -

VOL -

keypad +

VOL +

APC KVM Switch Installer/User Guide

Sun keyboards have a power key used to power the workstation on and off.
PS/2 keyboards may have a sleep key to place the computer in a stand-by
or power saving mode.
Table 2: Power/Sleep for USB Computers
Peripheral
Keyboard

Scroll Lock

Shift-F11

Win 98/2000

F11

Win 98/Mac

Sleep

Win 98/Mac

Off

Win 98/2000

Off

Win 98/Mac

PS/2

Sun

Computer

Key

Power

To issue the Power/Sleep command to a PS/2 computer, type Scroll Lock, F11 (or
Sleep key) on a PS/2 keyboard. For a Sun computer, use the Power key.

Channel Scanning

6.1 Channel Scanning - Choosing a scan method
APC KVM Switch's scanning feature allows you to automatically monitor, or
scan, your computer channels without intervention. When keyboard activity
is detected, scanning is suspended until all keyboard activity stops. Scanning
then resumes with the next channel in sequence. The length of time each
channel remains on the screen, or dwell time, is conﬁgurable and can be
changed at any time.
There are multiple ways to scan through the channels in your APC KVM Switch
system, either by name, address or list. Please note that the APC KVM Switch
only scans the computers that are in your OSD list.
Scanning by address allows you to view each of your active channels in the order
that they are attached to the APC KVM Switch.
Scanning by name allows you to scan channels in alphanumeric order according
to the channel list in the main OSD Window.
Scanning by list allows you to create a customized scanning order for the switch
to follow. Any active port in the system can be scanned in any order, as many
times as desired.
With all scan methods, you can adjust the dwell time for each channel or omit a
channel from the scan sequence completely.
Choose whichever method is most appropriate for your conﬁguration.

APC KVM Switch Installer/User Guide

6.2 Turning Scanning On and Off
From the OSD menu.
1. From the main OSD Window, press the Control key twice to access the
Command Menu.
2. Toggle ‘Scanning is OFF’, ‘Scanning by Name’, ‘Scanning by Address’
or ‘Scanning by List’ from the menu. This is a toggle option - only one
scanning option will show on the menu at any one time.
Selecting ‘by Name’ will scan channels alphanumerically by name, ‘by
Address’ will scan channels numerically by channel address.
3.

Press Enter.

With the Scan Button
1. You may initiate scanning by address by pressing and holding the Scan
push-button until the SCAN LED lights green.
2. Scanning may be halted if a channel is selected, or if the Scan push-button
is pressed again.
By keyboard hot-key sequence
The following key sequences control scanning.
Key Sequence

Action

Enables the scan Go command. (By Address Only)

Enables the scan Halt command.

Channel Scanning

6.3 Scanning by List
Scanning by list allows you to create a customized scanning order for the switch
to follow. Any active channel in the system can be scanned in any order, as
many times as desired.
To conﬁgure the scan list, open the main OSD window by pressing either of the
Control keys twice. Press them twice more to access the Command Menu. From
the Command Menu, use your arrow keys to highlight ‘Setup Scan List’ and press
the Return key. This will activate the Administrator Scan List menu where you can
add or delete users from your custom scan list.
APC KVM Switch
Administrator Scan List

Address
1
2
3
4

Dwell
5
5
5
5

F2 - Add
ENTER - Save

Name
Sales
Accounting
Mail Server
Shop Floor

F3 - Delete
ESC - cancel

To add a channel to the Scan List.
1. Press the F2 key to open a new selection.
2. Type the address of the channel you want to add to the list. The Dwell
time and channel name are updated automatically from the channel
conﬁguration menu.
3.

Press Enter to save the new entry or Esc to cancel.

To delete a channel from the Scan List.
1. Use the arrow keys to highlight the channel that you wish to delete.
2. Press the F3 key.
3. Press Enter to conﬁrm the deletion.
31

APC KVM Switch Installer/User Guide

7.1 Speciﬁcations

Mechanical

Height: 1.7" (4.5 cm)
Width: 17.2" (43.7 cm)
Depth: 6.5" (16.51 cm)
Weight: 4.8 lbs (2.17 kg)

Environmental/
Power

Operating Temperature: 41° (5°C) to 104° (40°C)
Storage Temperature: -4° (-20°C) to 122° (50°C)
Operating Voltage: 100 - 240 VAC
Power Frequency: 50 - 60 Hz

Supported Hardware

Computer: IBM PC/AT (with adapter separately available
from APC), PS/2, Sun workstations, USB computers and
100% compatibles
Video Modes: VGA, SVGA, (XGA, XGA-II with adapter separately
available from your local reseller)
Maximum Resolution: 1600 x 1200 @ 85 Hz
Peripherals: PS/2 keyboard, PS/2 mouse, Microsoft Explorer
mouse, Microsoft IntelliMouse Family, IBM Scrollpoint,
Logitech Mouseman Wheel, Logitech Trackman Marble Wheel,
Logitech Marble FX and Kensington 4 button mouse, Sun
Type 5 and Type 6.

Agency Approvals

UL 1950, CSA C22.2 No. 950, EN60950
FCC part 15A, EN55022, EN50082

Appendices

7.2 Speciﬁcations for Remote User Receiver (AP9279)

Mechanical

Height: 1.9" (4.8 cm)
Width: 8.1" (20.6 cm)
Depth: 4.8" (12.2 cm)
Weight: 1 lb. (0.45 kg)

Environmental/
Power

Operating Temperature: 5°C to 40°C
Storage Temperature: -20°C to 50°C
Power Supply: 24Vdc @ 500mA from120 Vac adapter

APC KVM Switch Installer/User Guide

7.3 FLASH Upgrading
To upgrade the FLASH code on your APC KVM Switch, you will ﬁrst need
to obtain the latest FLASH ﬁrmware revision from APC. It is available
online at www.apc.com.
Next you will need a serial cable (available at most electronics stores)
to connect a computer to your APC KVM Switch. Simply connect the
serial cable between the SETUP port on your APC KVM Switch to the
serial port on the computer.

You will then need some form of terminal software on your attached computer
so that it can communicate with the APC KVM Switch. There are several that
are commercially available. Select one that you are comfortable with and be
sure that it can communicate at 38,400 baud.
34

Appendices

Conﬁgure your terminal program to the following settings:
38,400 Baud
8 Bits
No Parity
1 Stop Bit
No Flow Control
Activate the OSD menu on your APC KVM Switch by tapping the Control key
twice. Enter Control twice more to activate the Administrator Commands screen
and then select Administrator Functions.
Use the down arrow key to highlight the menu selection for FLASH Upgrade,
then hit Enter.
A menu screen will appear and ask if you wish to continue. You must type out the
word ‘Yes’ before proceeding. Once you have done this, the Switch will go into
a standby mode and wait for data from the computer. (Note: The keyboard, video
and mouse are disabled during the FLASH upgrade.)
The ﬁnal step is to send the FLASH ﬁle from your terminal program. To do this,
you will need to use the transfer function of your communications software.
Send the FLASH ﬁle using the XMODEM protocol. The transfer should be
completed within four minutes.
The APC KVM Switch will automatically check the upgrade and make sure
that it is valid. If the Switch detects an error it will abort the upgrade and
prompt you to re-transfer the ﬁle. Otherwise, it will return the message “Flash
Upgrade Successful”.

APC KVM Switch Installer/User Guide

7.4 Troubleshooting
APC’s Technical Support staff is ready to assist you with any installation or
hardware problems you encounter with your APC product. If a problem should
develop, follow the steps below for the fastest possible service:
1. Check the troubleshooting tables below to see if the problem can be resolved
by following the procedures outlined.
2. If you are unable to ﬁnd a resolution, recreate the problem when possible. Fill
out the Problem Report in Appendix E completely.
3. Call APC Technical Support for assistance. Have your Problem Report
with you when you call or fax it to Technical Support directly. To expedite
assistance, have this manual with you when you call, along with a copy of your
invoice giving the date purchased and other identifying data.

Symptom

Action

No status light

Verify unit is turned on. Check power cable. If status
light still does not light, turn off the unit and check the
fuse located under the power cord connector. If the
problem persists, contact APC Technical Support.

Red status LED lit

Internal unit failure. Contact APC Technical Support.

Red Status LED Blinking

Bad FLASH memory on power up. Contact APC
Technical Support.

Green channel LED not lit

Verify that the computer is powered on. Check
the cabling between your computer and the
APC KVM Switch. Verify that a keyboard works when
plugged directly into your computer. If the problem
persists, contact APC Technical Support.

Appendices

Symptom

Action

Unable to hot-key switch to
a channel

Check the power indicator on the OSD screen to
ensure that the system in question is powered.
Verify that you are not in secure mode. (No lock symbol
on OSD screen.)
Verify that you are in hot-key mode by checking to see
if the green status LED is blinking. If it is not, press escape
and try going into command mode again. If the
problem persists, contact APC Technical Support.

Unable to push-button switch

Verify that the channel being selected is not serving as
to a channel an expansion unit.
Verify that you are not in secure mode. (No lock symbol
on OSD screen.)
Verify that a computer is attached to that channel. If the
problem persists, contact APC Technical Support.

No video

Verify that the video cable between the computer and
the APC KVM Switch is correctly connected. Verify that
the monitor cable is correctly connected to the APC
KVM Switch.
Power down the computer. Connect the monitor
directly to the computer and power up again. If the
monitor operates correctly direct to the computer,
contact APC Technical Support. If it does not, try
another monitor.

Mouse jumps or “hugs” screen If the mouse has been hot-plugged while running in
Windows, you may need to close and restart Windows.
If the mouse still does not function, try the mouse
resynchronization command . (For instructions on
command mode, see 'Basic Operations'.) If the problem
persists, contact APC Technical Support.

APC KVM Switch Installer/User Guide

Symptom

Action

Mouse is inoperable on one
computer channel

If the mouse is inoperable on a channel, try the mouse
reset command or with that PC
selected. (For instructions on command mode, see ‘Basic
Operations’.)
Verify that the cables from the computer to the APC
KVM Switch are connected properly.
Make sure that you have keyboard/mouse privileges for
that channel.
Verify that the mouse driver and application are
conﬁgured properly for mouse support.
Verify that the computer works properly with a mouse
connected directly to it. If the problem persists, contact
APC Technical Support.

Mouse is inoperable on all
computer channels

Verify that the mouse is plugged into the correct PS/2
port on the back of the APC KVM Switch.
Try the mouse reset command or try the ‘Reset
PS/2 Standard Mse/Kbd’ command from the OSD
Command Menu for computers using PS/2 mice. Use
or ‘Reset PS/2 wheel Mse/Kbd’ for computers
using the Microsoft IntelliMouse. (For instructions on
command mode, see the ‘Basic Operations’ chapter.)
Verify that the mouse works when connected directly
to a computer.
Cycle power to the APC KVM Switch unit. (You do
not have to power down your computers for this.) If the
mouse remains inoperable, power down all attached
computers, cycle power on the APC KVM Switch, then
repower the computers. If the problem persists, contact
APC Technical Support.

Remote Video is
unrecognizable

Verify the remote monitor capabilities are equal to
or greater than the local monitor capabilities. Plug and
Play video is only supported on the local video port.

Appendices

Symptom

Action

Keyboard is inoperable on
one computer channel

If keyboard does not function on one channel, verify
that the cables from the computer to the APC KVM
Switch are connected properly.
If you are operating in secure mode, verify your
keyboard and mouse privileges.
Verify that the keyboard works properly connected
directly to the computer. If the problem persists, contact
APC Technical Support.

Keyboard is inoperable on
all channels

If the keyboard does not work on any channel, try
‘the Reset PS/2 Mse/Kbd’ command from the OSD
Command Menu.
Try a different keyboard. If the keyboard still does not
function, cycle the power on the APC KVM Switch unit.
Cycle power on all attached computers and the
APC KVM Switch unit and try again. If the problem
persists, contact APC Technical Support.

Keyboard is inoperable after
switching channels

If you are operating in secure mode, verify your
keyboard and mouse privileges. If the problem persists,
call APC Technical Support.
Try changing the keyboard scan set for that channel
by using the keyboard command sequence . (For
more information, see the ‘Basic Operations’ chapter.)

Characters on screen do not
match keyboard input

Try changing the keyboard scan set for that channel
by using the keyboard command sequence . (For
more information, see the ‘Basic Operations’ chapter.) If
the problem persists, call APC Technical Support.

No keyboard, video or mouse
on expansion unit; base unit
is functioning properly

Verify that the cable connecting the two units
together is correctly connected on both ends. (For
additional information, see the ‘Installation’ chapter.) If
the problem persists, contact APC Technical Support.

APC KVM Switch Installer/User Guide

Symptom

Action

OSD menu does not “pop-up” Verify that you are pressing the Control key twice
within one second. If the problem persists, contact
APC Technical Support.
Unable to change channels
using OSD

Verify that the channel is powered. Check the
address conﬁgured in OSD. If the computer is
powered and the address is correct, call APC
Technical Support.

Administrator password is
forgotten

Call Technical Support.

User password is forgotten

Contact your system administrator.

General Keyboard/Video
Problems

If the building has 3-phase AC power, ensure
that the computer, the APC KVM Switch and the
monitor are on the same phase. Best results are
obtained when they are on the same circuit.
Use only APC supplied cable. APC warranties
do not apply to damage resulting from user supplied cable.
Do not use a 2-wire extension cord in any APC
product conﬁguration.
Test AC outlets at computer, APC KVM Switch and
monitor for proper polarity and grounding.
Use only with grounded outlets at the computer,
APC KVM Switch and monitor. When using a
backup power supply (UPS), power the computer,
APC KVM Switch and the monitor off the supply.

Poor Video Quality
at Remote User

Verify that the length of Category 5 cable
between the APC KVM Switch and Remote User
is 500 ft or less. Make sure the video connectors
at both ends are ﬁrmly seated. Make sure that the
Category 5 connectors are properly inserted. Make
sure that the modular plugs on the Category 5
cable were properly crimped onto the cable.

Appendices

7.4 If Problems Persist
For problems not covered in the earlier troubleshooting chart, or if the problem
persists, follow this procedure:
1. Note the serial number and date of purchase of the APC KVM Switch.
Contact Customer Service at the phone number or address on the back cover
of this manual.
2. Be prepared to provide a description of the problem. A technician will help
solve the problem over the phone, if possible, or will give you a Return Material
Authorization (RMA) number.
3. If the APC KVM Switch is under warranty, repairs are free of charge. If the
warranty has expired there will be a nominal charge for repair.
4. Pack the APC KVM Switch carefully to avoid damage in transit. Damage sustained
in transit is not covered under the warranty. Enclose a letter in the package with
your name, address, RMA number, a copy of the sales receipt, daytime phone
number, and check (if necessary).
5. Clearly mark the RMA number on the outside of the shipping carton. The factory
will not accept any materials without this marking.
6. Return the APC KVM Switch by insured, prepaid carrier to the address on
the cover of this manual.

Limited Warranty
American Power Conversion (APC) warrants its products to be free from defects in
material and workmanship for a period of two years from the date of purchase. Its
obligation under this warranty is limited to repairing or replacing, at its own sole option,
any such defective products. To obtain service under warranty you must obtain a Return
Material Authorization (RMA) number from APC or an APC service center. Products
must be returned to APC or an APC service center with transportation charges prepaid
and must be accompanied by a brief description of the problem encountered and proof of
date and place or purchase. This warranty does not apply to equipment which has been
damaged by accident, negligence, or misapplication or has been altered or modiﬁed in
any way. This warranty applies only to the original purchaser who must have properly
registered the product within 10 days of purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES
NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states
do not permit limitation or exclusion of implied warranties; therefore the aforesaid
limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE. Speciﬁcally, APC is not liable for any costs, such as
lost proﬁts or revenue, loss of equipment, loss of use of equipment, loss of software, loss of
data, costs of substitutes, claims by third parties or otherwise.

Life Support Policy
General policy

As a general policy, American Power Conversion (APC) does not recommend the use of any of its products in the following situations:
• life support applications where failure or malfunction of
the APC product can be reasonably expected to cause
failure of the life support device or to signiﬁcantly affect
its safety or effectiveness.
• direct patient care.
APC will not knowingly sell its products for use in such applications
unless it receives in writing assurances satisfactory to APC that (a)
the risks of injury or damage have been minimized, (b) the customer
assumes all such risks, and (c) the liability of American Power Conversion is adequately protected under the circumstances.

Examples of
life-support
devices

The term life support device includes but is not limited to neonatal
oxygen analyzers, nerve stimulators (whether used for anesthesia, pain
relief, or other purposes), autotransfusion devices, blood pumps, deﬁbrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis
systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators (for both adults and infants), anesthesia ventilators, and infusion
pumps as well as any other devices designated as “critical” by the US
FDA.
Hospital grade wiring devices and leakage current protection may be
ordered as options on many APC UPS systems. APC does not claim that
units with this modiﬁcation are certiﬁed or listed as hospital-grade by
APC or any other organization. Therefore these units do not meet the
requirements for use in direct patient care.

APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of
the following ways:
•

Visit the APC Web site to ﬁnd answers to frequently asked questions (FAQs), to
access documents in the APC Knowledge Base, and to submit customer support
requests.
-

http://www.apcc.com (Corporate Headquarters)
Connect by links to APC Web pages for speciﬁc countries and regions, each
of which provides customer support information.

http://www.apcc.com/support
Submit customer support requests.

•

Contact an APC Customer Support center by telephone or e-mail.
-

Regional centers:

APC Headquarters
(U.S. and Canada)

(1) (800) 800-4272 (toll free)

Latin America

(1) (401) 789-5735 (United States)
apctchla@apcc.com

Europe, Middle East,
Africa,

(353)(91) 702020 (Ireland)
apceurtech@apcc.com

Japan

(03) 5434-2021
jsupport@apcc.com

Local, country-speciﬁc centers: go to http://www.apcc.com/support/contact
for contact information.

•

Contact the APC representative or other distributor from whom you purchased
your APC product for information on how to obtain local customer support.

Entire contents copyright © 2001 American Power Conversion. All rights reserved. Reproduction
in whole or in part without permission is prohibited. APC and the APC logo are registered
trademarks of American Power Conversion Corporation. All other trademarks,
product names, and corporate names are the property of their respective
owners and are used for informational purposes only.

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