Apple AppleCare 產品 Protection Plan 使用手册 關於 Mac 產品的 Care 入門指南 APP For GS 2A
AppleCare Products AppleCare Protection Plan untuk Mac - Petunjuk Referensi Cepat APP_for_Mac_GS_2A
AppleCare제품 Mac를위한AppleCareProtectionPlan-시작하기안내서 APP_for_Mac_GS_2A
AppleCare Products AppleCare Protection Plan 适用于 Mac - 入门指南 APP_for_Mac_GS_2A
ข้อตกลงจาก AppleCare AppleCare Protection Plan สำาหรับ Mac - คู่มือการอ้างอิงอย่างรวดเร็ว APP_for_Mac_GS_2A
使用手册: Apple AppleCare 產品 關於 Mac 產品的 AppleCare Protection Plan - 入門指南
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AppleCare Protection Plan Getting Started Guide Contents 5 Quick Reference Guide 9 Terms and Conditions 25 27 36 38 48 50 61 63 76 Petunjuk Referensi Cepat 78 Syarat dan Ketentuan 3 AppleCare Protection Plan Quick Reference Guide Service and support from the people who know your Apple products best The AppleCare Protection Plan provides up to two years1 of world-class support for iPad, iPhone, iPod, and Apple TV and up to three years for Mac and Apple display. The plan includes expert telephone technical support, onsite service for desktop computers, and web-based resources at www.apple.com/asia/support, www.apple.com/au/support, www.apple.com/nz/support, or www.apple.com/sg/support. If your Apple product or the included accessories need service, Apple will repair or replace them.2 Coverage information Your AppleCare Protection Plan must be purchased within twelve months of the original purchase date of your Apple product. Keep the confirmation of coverage and the original sales receipt for your Apple product(s) and the AppleCare Protection Plan. Proof of purchase may be required if there is any question as to your product’s eligibility for AppleCare Protection Plan coverage. A separate AppleCare Protection Plan must be purchased for each Apple product to be covered. This AppleCare Protection Plan covers the Apple product(s) listed on the front left corner of this package. If you find that you have purchased a plan that does not match your Apple product(s), call the Apple phone number below. If you sell the covered equipment before the AppleCare Protection Plan expires, you may transfer the plan to the new owner.2 English 5 Technical support options If you experience difficulties with your product, refer to www.apple.com/asia/support, www.apple.com/ au/support, www.apple.com/nz/support, or www.apple.com/sg/support for troubleshooting tips. If you are not able to resolve the issue, AppleCare representatives can help troubleshoot your product. Apple technical support contact information and hours of operation are listed below. Hardware service The AppleCare Protection Plan ensures that Apple-authorized technicians will perform qualified repairs using genuine Apple parts. AppleCare Protection Plan coverage begins on the original purchase date of your Apple product. One or more of the following service options may apply: carry-in service, direct mail-in service, onsite service (for desktop computers), and Do-It-Yourself parts (which allow you to service your own product). Australia: 1300 321 456 Monday – Friday 9:00 am – 9:00 pm Saturday 9:00 am – 6:00 pm Sydney time zone* Brunei: 800 1111 then 800 708 5413 Monday – Friday 9:00 am – 9:00 pm Brunei time zone* China: Within China: 4006-272273 Monday – Friday 9:00 am – 9:00 pm Saturday, Sunday 9:00 am – 6:00 pm China time zone* Guam 1-800-865-0853 Monday - Friday 6 English 9:00 am - 9:00 pm Guam time zone* Hong Kong: 2112-0099 Monday – Friday 9:00 am – 9:00 pm Saturday 9:00 am – 6:00 pm Hong Kong time zone* India: 1800 4250 744 Monday – Friday 8:00 am – 8:00 pm Saturday 8:00 am – 2:30 pm India time zone* Indonesia: 0018-03061-2009 Monday – Friday 9:00 am – 9:00 pm Indonesia time zone* Korea: 1544-2662 Monday – Friday 9:00 am – 8:00 pm Saturday 9:00am - 4:00pm Korea time zone* Malaysia: 1-800-803-638 Monday – Friday 9:00 am – 9:00 pm Malaysia time zone* New Zealand: 0800-7666-7666 Monday – Friday 9:00 am – 9:00 pm Saturday 11:00 am – 8:00 pm New Zealand time zone* English 7 Pakistan: 00 800 01001 then 800 361 0479 Monday – Friday 9:00 am – 6:00 pm Pakistan time zone* Philippines: 1-800-1441-0234 Monday – Friday 9:00 am – 9:00 pm Philippines time zone* Singapore: Within Singapore 800-186-1087 Outside Singapore (65) 6835 1812 Monday – Friday 9:00 am – 9:00 pm Saturday 9:00 am – 6:00 pm Singapore time zone* Taiwan: 0800-095-988 Monday – Friday 9:00 am – 9:00 pm Saturday 9:00 am – 6:00 pm Taiwan time zone* Thailand: 001800 4412904 Monday – Friday 9:00 am – 6:00 pm Thailand time zone* Vietnam 1-201-0288 then 800-708-5413 Monday - Friday 9:00 am - 9:00 pm Vietnam time zone* * Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/support/contact/phone_contacts.html 1. From the original purchase date of your Apple product.. 2. See the enclosed AppleCare Protection Plan Terms and Conditions for complete details. 8 English AppleCare Protection Plan for Mac (“APP for Mac”) AppleCare Protection Plan for iPod (“APP for iPod”) AppleCare Protection Plan for Apple Display (“APP for Apple Display”) AppleCare Protection Plan for Apple TV (“APP for Apple TV”) Asia Pacific Terms and Conditions How Consumer Rights Affect this Plan FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THE ABOVE MENTIONED PLANS ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY APPLICABLE MANDATORY LAWS, INCLUDING CONSUMER’S RIGHT TO THE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF TOTAL OR PARTIAL NON-PERFORMANCE OR INADEQUATE PERFORMANCE BY APPLE OF ANY OF ITS CONTRACTUAL OBLIGATIONS. 1. The Plan. This service contract governs the hardware services and technical support provided to you by Apple under the above-mentioned plans (each referred to herein as the “Plan”) for the Applebranded product and the accessories contained in its original packaging (“Covered Equipment”) listed on your proof of coverage document (“Plan Confirmation”). For the purposes of this Plan, Apple will mean the entity or the successor in title to the entity listed in section 12 below. English 9 2. When Coverage Begins and Ends. Coverage begins when you purchase the Plan and ends on the date specified in your Plan Confirmation (“Coverage Period”). To obtain your Plan Confirmation, register your Covered Equipment and your Plan’s registration number (“Plan Agreement Number”) with Apple. If autoregistration is available, your original sales receipt will be your Plan Confirmation. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. The price of the Plan is contained in the original sales receipt. The hardware service and technical support coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty and complimentary technical support. 3. What is Covered? 3.1 Hardware Service If during the Coverage Period, you submit a valid claim by notifying Apple that (i) a defect in materials and workmanship has arisen in the Covered Equipment, or (ii) the capacity of a covered iPod battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specifications, Apple will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. If Apple exchanges the Covered Equipment, the original product becomes Apple’s property and the replacement product is your property with coverage for the remaining period of the Plan. 3.2 Covered Equipment In addition to the Apple-branded product and accessories contained in the original packaging, “Covered Equipment” includes the following according to your Plan: (i) 10 English Under APP for Mac, (a) one compatible Apple branded display if purchased at the same time as the Covered Equipment, (b) an Apple-branded mouse, Magic Trackpad, Apple Battery Charger and keyboard if included with the Covered Equipment (or purchased with a Mac mini), or (c) an AirPort Express or AirPort Extreme Base Station, AirPort Time Capsule, an Apple-branded DVI to ADC display adapter, Apple RAM modules and MacBook Air SuperDrive if used with the Covered Equipment and originally purchased by you no earlier than two years before the Covered Equipment purchase. (ii) Under APP for Apple TV, an AirPort Express or AirPort Extreme Base Station and AirPortTime Capsule if used with the Covered Equipment and originally purchased by you no earlier than two years before the Covered Equipment purchase. 3.3 Technical Support During the Coverage Period, Apple will provide you with access to telephone and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required. Apple will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form. The scope of technical support provided to you will vary according to your Plan. 3.4 Scope of Technical Support (i) Under APP for Mac, Apple will provide technical support for the Covered Equipment, Apple’s operating system software (“Mac OS”) and Apple-branded consumer applications pre-installed with the Covered Equipment (“Consumer Software”). Apple will also provide technical support using the graphical user interface for server administration and network management issues on Apple’s operating system server software (“Mac OS Server”) on a Mac. (ii) Under APP for iPod, Apple will provide technical support for the Covered Equipment, iPod OS and software applications that are pre-installed with the Covered Equipment (both referred to as “iPod Software”) and connectivity issues between the Covered Equipment and a “Supported Computer”, meaning a computer that meets the Covered Equipment’s connectivity specifications and runs an operating system that is supported by the Covered Equipment. (iii) Under APP for Apple Display, Apple will provide technical support for the Covered Equipment and connectivity issues between the Covered Equipment and a Supported Computer. English 11 (iv) Under APP for Apple TV, Apple will provide technical support for the Covered Equipment, software applications that are pre-installed with the Covered Equipment (“Apple TV Software”) and connectivity issues between the Covered Equipment, a Supported Computer and a “Supported Television”, meaning a television that meets the Covered Equipment’s connectivity specifications. 4. What is not Covered? 4.1 Hardware Service The Plan does not apply to: (i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced; (ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer; (iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety; (v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; (vi) Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship; (vii) Preventative maintenance on the Covered Equipment; or (viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product. 12 English 4.2 Technical Support The Plan does not include: (i) Issues that could be resolved by upgrading software to the then current version; (ii) Your use of or modification to the Covered Equipment, the Mac OS, iPod Software, Apple TV Software or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified; (iii) Third-party products or their effects on or interactions with the Covered Equipment, the Mac OS, Mac OS Server, iPod Software, Apple TV Software or Consumer Software; (iv) Your use of a computer or operating system under APP for iPod that is unrelated to iPod Software or connectivity issues with the Covered Equipment; (v) Your use of a computer or operating system under APP for Apple Display that is unrelated to connectivity issues with the Covered Equipment; (vi) Your use of a computer or operating system under APP for Apple TV that is unrelated to Apple TV Software or connectivity issues with the Covered Equipment; (vii) Apple software other than the Mac OS, Mac OS Server, iPod Software, Apple TV Software or Consumer Software as covered under the applicable Plan; (viii) Mac OS software for servers, except when using the graphical user interface for server administration and network management issues on Mac OS Server on a Mac; (ix) Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” or similarly labeled software; (x) Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use; or (xi) Damage to, or loss of any software or data residing or recorded on the Covered Equipment. Recovery and reinstallation of software programs and user data are not covered under this Plan. English 13 5. How to Obtain Service and Support? You may obtain hardware services and technical support by accessing the Apple website or calling the telephone number listed in the AppleCare Quick Reference Guide (the “Guide”). The Guide is included in the Plan’s packaging. If calling, an Apple technical support representative will answer, request your Plan Agreement Number or Covered Equipment serial number, before providing assistance. Keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan, as it will be required if there is any question as to your product’s eligibility for coverage. 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options: (i) Carry-in service. Carry-in service is available for most Covered Equipment. Return the Covered Equipment to an Apple-owned retail store or an AASP location offering carry-in service. Service will be performed at the location, or the store or service provider may send the Covered Equipment to an Apple repair service (“ARS”) location to be serviced. Once you are notified that service is complete, you will promptly retrieve the Covered Equipment. (ii) Onsite service. Onsite service is available in some countries for many desktop computers if the location of the Covered Equipment is within 50 miles (80 kilometers) radius of an Apple Authorized Onsite Service Provider. Certain parts serviceable under do-ityourself parts service, as described below, are not be eligible for Onsite service. If Apple determines that onsite service is available, Apple will dispatch a service technician to the location of the Covered Equipment. Service will be performed at the location, or the service technician will transport the Covered Equipment to an AASP or ARS location for repair. If the Covered Equipment is repaired at an AASP or ARS location, Apple will arrange for transportation of the Covered Equipment to your location following service. If the service technician is not granted access to the Covered Equipment at the appointed time, any further onsite visits may be subject to an additional charge. (iii) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, packaging 14 English material) and you will ship the Covered Equipment to an ARS location in accordance with Apple’s instructions. Once service is complete, the ARS location will return the Covered Equipment to you. Apple will pay for shipping to and from your location if all instructions are followed. (iv) Express replacement or do-it-yourself (“DIY”) parts service. Express replacement service is available in certain countries for certain Covered Equipment products, and DIY parts service is available for many Covered Equipment parts, allowing you to service your own product. If express replacement or DIY parts service is available in the circumstances, the following process will apply. (a) Service where Apple requires return of the replaced product or part. Apple may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you are unable to provide credit card authorization, service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced product or part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the product or part and shipping to and from your location. If you fail to return the replaced product or part as instructed or return a replaced product or part that is ineligible for service, Apple will charge the credit card for the authorized amount. (b) Service where Apple does not require return of the replaced product or part. Apple will ship you free of charge a replacement product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product or part. (c) Apple is not responsible for any labor costs you incur relating to express replacement or DIY parts service. Should you require further assistance, contact Apple at the telephone number listed in the Guide. English 15 6.2 Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Covered Equipment cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards. 7. Your Responsibilities To receive service or support under the Plan, you agree to comply with the following: (i) Provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if requested; (ii) Provide information about the symptoms and causes of the issues with the Covered Equipment; (iii) Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; (iv) Follow instructions Apple gives you, including but not limited to refraining from sending Apple products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; (v) Update software to currently published releases prior to seeking service; and (vi) Make sure to backup software and data residing on the Covered Equipment. APPLE MAY REINSTALL THE COVERED EQUIPMENT’S ORIGINAL SOFTWARE CONFIGURATION AND SUBSEQUENT UPDATE RELEASES WHILE PERFORMING SERVICE, WHICH WILL RESULT IN THE DELETION OF ALL SOFTWARE AND DATA THAT RESIDED ON THE COVERED EQUIPMENT PRIOR TO SERVICE. DURING APP FOR IPOD SERVICE, APPLE WILL DELETE THE CONTENTS OF THE IPOD 16 English AND REFORMAT THE STORAGE MEDIA. Apple will return your iPod or provide a replacement iPod as the iPod was originally configured, subject to applicable updates. Apple may install iPod OS updates as part of hardware service that will prevent the iPod from reverting to an earlier version of the iPod OS. Third party applications installed on the iPod may not be compatible or work with the iPod as a result of the iPod OS update. You will be responsible for reinstalling all other software programs, data and passwords. 8. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. English 17 9. Cancellation You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at the telephone number listed in the guide, or send or fax, where available, written notice with your Plan Agreement Number to the location appropriate to your country of purchase listed in Section 12 below). A copy of the Plan’s original proof of purchase must accompany your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period from the Plan’s date of purchase, less (a) the applicable cancellation fee listed in Section 12 below or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or material misrepresentation. Unless applicable local law provides otherwise, Apple may also cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days’ prior written notice. If Apple cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan’s unexpired term. This Plan gives you specific legal rights, and you may also have other rights that very by country, state or province. 10. Transfer of Plan (i) 18 With Transfer of Covered Equipment to New Owner. Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) the transfer includes the original Proof of Purchase, the Plan’s Confirmation and all of the Plan’s packaging material, including printed materials and these Terms and Conditions; (b) you notify Apple of the transfer by sending, faxing, where available, or e-mailing notice of transfer to the location appropriate to your country of purchase as listed in Section 12 below; and (c) the party receiving the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial number of the Covered Equipment being transferred and the name, address, telephone number and email address of the new owner. English (ii) With Transfer From Original Covered Equipment to New Covered Equipment. You may make a one time, permanent transfer of the coverage under the Plan to a new Apple product that is owned and purchased by you within thirty (30) days of the Covered Equipment purchase. The new product must be eligible for coverage under the Plan and at the time of transfer both products must be covered under the manufacturer’s one (1) year limited warranty. Apple will issue a Plan Confirmation for the new product, which will then become the Covered Equipment. When notifying Apple of the transfer, you must provide the Plan Agreement Number, the serial numbers and Proof of Purchase of the products being transferred by sending or faxing, where available, notice of transfer to Apple as set forth in the section immediately above. 11. General (i) Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. (ii) Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside Apple’s reasonable control. (iii) You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. (iv) This Plan is offered and valid only if you are a resident of a country in which Apple or its affiliated companies offers the Plan that are set forth here: http://www.apple.com/legal/ applecare/countrylist.html. This Plan is not offered to persons who have not reached the age of majority. This Plan is not available where prohibited by law. (v) In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apple’s response, record part or all of the calls between you and Apple. (vi) You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers located in countries where data protection laws may be less comprehensive than your country of residence, including but not limited to Australia, Canada, countries of the European Union, India, Japan, the People’s Republic of China and the U.S. English 19 (vii) Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Apple regarding the processing of data, and Apple will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Apple at the telephone numbers provided. (viii) Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/ contact/myinfo to update your personal contact preferences or you may contact Apple at URL www.apple.com/asia/privacy/contact. (ix) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apple’s entire understanding with respect to the Plan. (x) You must purchase and register the Plan while your Covered Equipment is within Apple’s One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms. (xi) There is no informal dispute settlement process available under this Plan. (xii) For Plans sold in an APAC country, “Apple” is the entity or the successor in title to the entity listed in section 12 below. Apple is the legal and financial obligor for Plans sold in the relevant country. (xiii) The governing law of this Plan will be the law of the country listed in section 12 below for the country in which the Plan was purchased. (xiv) There is no deductible payment due in respect of a claim made under this Plan. (xv) The Plan will not be cancelled due to pre-existing conditions in the Covered Equipment that are eligible for service under this Plan. 20 English 12. Country, Province and State Variations The following country, province and state variations will control if inconsistent with any other provisions of this Plan: a) Australia: The rights described in this policy in respect of returns, refunds and warranties are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Parties to Contract – Apple Pty Limited at PO Box A2629, Sydney South, NSW, 1235 (“Apple”). Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple Pty Limited at PO Box A2629, Sydney South, NSW 1235. If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of $50 (Australia Dollars) or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple Pty Limited at PO Box A2629, Sydney South, NSW, 1235. General Terms (Section 11) – This plan is offered and valid only in Australia. The laws of New South Wales govern this Plan. b) Hong Kong: Parties to Contract – Apple Asia Limited of 2401 Tower One, Times Square, Causeway Bay, Hong Kong (“Apple”). Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple Asia Limited of 2401 Tower One, Times Square, Causeway Bay, Hong Kong. If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of $195 (Hong Kong Dollars) or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple Asia Limited of 2401 One Tower One, Times Square, Causeway Bay, Hong Kong. General Terms (Section 11) – This plan is offered and valid only in Hong Kong. The laws of the Special Administrative Region of Hong Kong govern this Plan. English 21 22 c) India: Parties to Contract – Apple India Private Ltd at 19th Floor, Concorde Tower C, UB City No. 24, Vittal Mallya Road, Bangalore 560-001, India (“Apple”). Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple India Private Ltd at 19th Floor, Concorde Tower C, UB City No. 24, Vittal Mallya Road, Bangalore 560-001, India. If you cancel more than 30 days after your receipt of this Plan, you will received a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of 1,300 INR (India Rupees) or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple India Private Ltd at 19th Floor, Concorde Tower C, UB City No. 24, Vittal Mallya Road, Bangalore 560-001, India. General Terms (Section 11) – This Plan is offered and valid only in India. The laws of the Republic of India govern this Plan. d) Republic of Korea: Parties to Contract – Apple Korea Limited at 3901, ASEM Tower; 159, Samsung-dong, Gangnam-Gu; Seoul 135-798, Republic of Korea. Cancellation (Section 9) - Cancel by sending written notice to AppleCare Administration, 3901, ASEM Tower; 159, Samsung-dong, Gangnam-Gu; Seoul 135-798, Republic of Korea. If you cancel more than 30 days after your receipt of this Plan, you will received a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of 32,000 SKW (South Korea Won) or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple Korea Limited at 3901, ASEM Tower; 159, Samsung-dong, Gangnam-Gu; Seoul 135-798, Republic of Korea. General Terms (Section 11) – This Plan is offered and valid only in the Republic of Korea. The laws of the Republic of Korea govern this Plan. e) Afghanistan, Bangladesh, Bhutan, Brunei, Cambodia, Guam, Indonesia, Laos, Nepal, Pakistan, Philippines, Sri Lanka, Singapore and Vietnam: Parties to Contract – Apple South Asia Pte. Ltd. of 7 Ang Mo Kio Street 64, Singapore, 569086 (“Apple”). Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple South Asia Pte. Ltd. of 7 Ang Mo Kio Street 64, Singapore 569086. If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of $45 (Singapore Dollars) or 10 per cent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple South Asia Pte. Ltd. of English 7 Ang Mo Kio Street 64, Singapore 569086. General terms (Section 11) – This plan is offered and valid only in Afghanistan, Bangladesh, Bhutan, Brunei, Cambodia, Guam, Indonesia, Laos, Nepal, Pakistan, Philippines, Sri Lanka, Singapore and Vietnam. The laws of the Republic of Singapore govern this Plan. f) New Zealand: Parties to Contract – Apple Pty Limited at PO Box A2629, Sydney South, NSW 1235. (“Apple”). Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple Pty Limited at PO Box A2629, Sydney South, NSW 1235. If you cancel more than 30 days after your receipt of this Plan, you will received a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of $50 (New Zealand Dollars) or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple Pty Limited at PO Box A2629, Sydney South, NSW 1235. General Terms (Section 11) – This plan is offered and valid only in New Zealand. The laws of New South Wales govern this Plan. g) Taiwan: Parties to Contract - Apple Asia Limited Liability Company Taiwan Branch 19A., No.1, Songzhi Rd., Xinyi Dist., Taipei City 11047, Taiwan. Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple Asia Limited Liability Company Taiwan Branch 19A., No.1, Songzhi Rd., Xinyi Dist., Taipei City 11047, Taiwan. If you cancel more than 30 days after your receipt of this Plan, you will received a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of $900 TWD (Taiwan New Dollars) or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple Asia Limited Liability Company Taiwan Branch 19A., No.1, Songzhi Rd., Xinyi Dist., Taipei City 11047, Taiwan. General Terms (Section 11) – This plan is offered and valid only in Taiwan. The laws of the Republic of China govern this Plan. h) Thailand: Parties to Contract - Apple South Asia (Thailand) Limited at 44th Floor ,Room No. HH4401-6, The Offices at Central World, 999/9 Rama 1 Road , Pathumwan, Pathumwan , Bangkok 10330 Thailand. Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple South Asia (Thailand) Limited at 44th Floor ,Room No. HH4401-6, The Offices at Central World, 999/9 Rama 1 Road , Pathumwan, Pathumwan , Bangkok 10330 Thailand. If you cancel more than 30 days after your receipt of this Plan, you English 23 will receive a pro rata refund of the Plan’s original purchase price, less (i) a cancellation fee of 1000 Baht or 10 percent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) -- Transfer by sending written notice to AppleCare Administration, Apple South Asia (Thailand) Limited at 44th Floor ,Room No. HH4401-6, The Offices at Central World, 999/9 Rama 1 Road , Pathumwan, Pathumwan , Bangkok 10330 Thailand. General Terms (Section 11) -- This plan is offered and valid only in Thailand. The laws of Thailand govern this Plan. i) Malaysia: Parties to Contract – Apple Malaysia Sdn. Bhd. of Unit 02, Plaza Level, Block A, Wisma Tenggara, No., 45, Medan Setia 1, Plaza Damansara, Bukit Damansara, 50490 Kuala Lumpur, Malaysia (“Apple”). Cancellation (Section 9) – Cancel by sending written notice to AppleCare Administration, Apple Malaysia Sdn. Bhd. of Unit 02, Plaza Level, Block A, Wisma Tenggara, No., 45, Medan Setia 1, Plaza Damansara, Bukit Damansara, 50490 Kuala Lumpur, Malaysia. If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, less (i) a cancellation fee of MYR 80 or 10 per cent of the pro-rata amount, whichever is less and (ii) the value of any service provided to you under the Plan. Transfer (Section 10) – Transfer by sending written notice to AppleCare Administration, Apple Malaysia Sdn. Bhd. of Unit 02, Plaza Level, Block A, Wisma Tenggara, No., 45, Medan Setia 1, Plaza Damansara, Bukit Damansara, 50490 Kuala Lumpur, Malaysia. General terms (Section 11) – This plan is offered and valid only in Malaysia. The laws of the Malaysia govern this plan. 121813 APP Mac APAC English v5.4 24 English AppleCare Protection Plan Apple AppleCare Protection Plan iPad iPhone iPod Apple Display www.apple.com/cn/support Apple TV Mac 1 Apple Apple 2 AppleCare Protection Plan AppleCare Protection Plan Plan Apple AppleCare Protection Plan Apple Apple AppleCare Protection Plan Apple 12 Apple AppleCare Protection AppleCare Protection Plan Apple 2 25 www.apple.com/cn/support Apple AppleCare AppleCare Protection Plan Apple Protection Plan Apple Apple AppleCare 4006-272273 9:00 9:00 * 1. 2. 26 9:00 6:00 * www.apple.com/support/contact/phone_contacts.html Apple AppleCare Protection Plan Mac AppleCare Protection Plan ( Mac APP ) iPod AppleCare Protection Plan ( iPod APP ) Apple Display AppleCare Protection Plan ( Apple Display TV AppleCare Protection Plan ( TV APP ) APP ) 1. 12 2. 3. 3.1 (i) iPod 50% (ii) (a) (b) 27 3.2 (i) Mac AppleCare Protection Plan (a) (b) Magic Trackpad Mac mini (c) AirPort Extreme AirPort Express AirPort Extreme Time Capsule ADC DVI MacBook Air SuperDrive (ii) TV Express AppleCare Protection Plan AirPort Extreme AirPort Extreme Time Capsule AirPort 3.3 1.0 2.0 3.4 (i) Mac OS AppleCare Protection Plan Mac (ii) (iii) 28 iPod Mac Mac OS AppleCare Protection Plan iPod ) Apple Display AppleCare Protection Plan iPad OS ( (iv) TV AppleCare Protection Plan TV ( ) 4. 4.1 (i) (ii) (a) (c) (b) (d) AASP (iii) (iv) (v) (vi) iPod AppleCare Protection Plan (vii) (viii) 4.2 (i) (ii) Mac OS iPod (iii) (iv) Mac OS Mac OS Mac OS Mac OS iPod iPod iPod iPod TV TV TV AppleCare Protection Plan 29 (v) (vi) Apple Display TV (vii) (viii) AppleCare Protection Plan TV Mac OS Mac OS Mac OS Mac iPod AppleCare Protection Plan TV Mac OS (ix) Mac OS (x) Mac OS (xi) 5. 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(i) (ii) (iii) (iv) http://www.apple.com/legal/applecare/ countrylist.html (v) (vi) (vii) www.apple.com/legal/privacy www.apple.com/contact/ www.apple.com/cn/privacy/contact (viii) myinfo (ix) (x) (xi) (xii) (xiii) (xiv) (xv) 34 12 12 12. a) 88 6 1c(ii) ( 30 AppleCare 30 10% ) 10 ( ( ) 88 (i) ) 88 9 6 ( 11 (ii) AppleCare ) b) 2401 ( ( 9 ) AppleCare 30 10% AppleCare 11 2401 195 ( 10 ) (i) 2401 1 1 (i) 19A $900 ( 10 AppleCare 30 10% 19A 19A ( 9 (ii) AppleCare ) 1 ) (ii) c) ) 6 220 ( 11 ) 021114 APP Mac China Simplified Chinese v5.4 35 AppleCare Protection Plan Apple AppleCare Protection Plan Mac Apple iPad iPhone Apple Apple Apple iPod Apple TV www.apple.com/tw/support www.apple.com/hk/support 2 Apple 12 AppleCare Protection Plan AppleCare Protection AppleCare Protection Plan Plan Apple AppleCare Protection Plan Apple AppleCare Protection Plan 2 36 1 AppleCare Protection Plan Apple Apple www.apple.com/tw/support AppleCare AppleCare Protection Plan Apple AppleCare Protection Plan www.apple.com/hk/support Apple Apple Apple 0800-095-988 – 9:00 am – 9:00 pm 9:00 am – 6:00 pm * 2112-0099 – 9:00 am – 9:00 pm 9:00 am – 6:00 pm * 1. 2. * www.apple.com/contact/phone_contacts.html Apple AppleCare Protection Plan 37 Mac AppleCare Protection Plan ( APP for Mac ) iPod AppleCare Protection Plan ( APP for iPod ) Apple Display AppleCare Protection Plan ( APP for Apple Display ) Apple TV AppleCare Protection Plan ( APP for Apple TV ) 1. 12 2. 38 3. 3.1 i ii iPod 50% a b 3.2 (i) (ii) APP for Mac (b) Mac mini (a) Magic Trackpad (c) AirPort Extreme Extreme Time Capsule DVI MacBook Air SuperDrive ADC AirPort Express AirPort RAM APP for Apple TV AirPort Extreme AirPort Express AirPort Extreme Time Capsule 3.3 1.0 2.0 39 3.4 (i) Mac OS APP for Mac Mac Mac OS (ii) APP for iPod iPod iPod OS (iii) APP for Apple Display (iv) APP for Apple TV Apple TV 4. 4.1 (i) (ii) (a) (b) (c) (d) (iii) ; (iv) (v) (vi) 40 APP for iPod (vii) (viii) 4.2 (i) (ii) Mac OS iPod Apple TV (iii) Mac OS (iv) APP for iPod (v) APP for Apple Display (vi) APP for Apple TV (vii) iPod Apple TV Mac OS Server iPod Apple TV Mac OS (ix) Apple TV iPod Mac OS (viii) Mac OS Server Mac Mac OS Mac OS (x) Mac OS (xi) 41 5. AppleCare 6. 6.1 : (i) , (ii) 50 (iii) (iv) (a) 42 80 (b) Apple (c) 6.2 7. (i) (ii) (iii) (iv) ; (v) (vi) APP FOR IPOD IPOD 43 iPOD iPod OS iPod OS OS iPOD iPod iPod iPod iPod 8. (i) (ii) (iii) 9. 12 30 30 (a) 12 30 44 10% (b) 10. (i) (a) (b) ) ( 12 (c) (ii) 30 ( ) 11. (i) (ii) (iii) (iv) http://www.apple.com/legal/ applecare/countrylist.html (v) (vi) (vii) 45 URL www.apple.com/legal/ (viii) privacy www.apple.com/contact/myinfo www.apple.com/tw/privacy/contact URL www.apple.com/hk/privacy/contact (ix) (x) (xi) (xii) 12 12 (xiii) (xiv) (xv) 12. a) 88 6 1c(ii) 30 ( 9 )- AppleCare 88 6 30 (i) 10% 220 (ii) 46 6 ) ( AppleCare 88 ( ( 11 )- 10 )- b) ) ( 9 2401 ( AppleCare )2401 (i) 195 (ii) ( ( 30 ) 10 ) 2401 AppleCare 11 c) 10% 1 ( 9 19A ) 1 AppleCare 19A 30 (i) 10% 900 (ii) ( ) ( 10 )- AppleCare 1 19A ( 11 )- 121813 APP Mac Traditional Chinese v5.4 47 AppleCare Protection Plan Apple . AppleCare Protection Plan iPad, iPhone, iPod Apple TV 3 . www.apple.com/kr/support . Apple , Apple AppleCare Protection Plan Apple , Apple AppleCare Protection Plan Protection Plan Apple 48 , Mac 1 Apple , .2 12 . AppleCare . . AppleCare Protection Plan AppleCare Protection Plan . Apple AppleCare Protection Plan .2 2 Apple Apple , . . www.apple.com/kr/support AppleCare . AppleCare Protection Plan Apple . AppleCare Protection Plan Apple Apple , ) . ), DIY 1544-2662 ~ ( 9:00 ~ 9:00 ~ 8:00 4:00 * 1. Apple . , ( * . www.apple.com/support/contact/ . phone_contacts.html 2. . . Apple . AppleCare Protection Plan . 49 Mac AppleCare Protection Plan (“Mac APP”) iPod AppleCare Protection Plan (“iPod APP”) Apple Display AppleCare Protection Plan (“Apple Display Apple TV AppleCare Protection Plan (“Apple TV APP”) / APP”) Plan , Plan . Plan , Apple , . 1. Plan (“Plan Apple 12 Plan ( Apple ”) Plan “Plan” ) . (“ Plan ”) Apple . 2. Plan Plan Plan Plan . . Plan , , (“ ”). ”) Apple Plan (“Plan , Plan Plan . . Plan . 50 3. ? 3.1 (i) (ii) 50% , Apple (refurbished) (a) (b) . 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Apple Apple Plan Plan . Apple , . Apple (xi) (1) Plan . (xii) APAC Plan . Apple , “Apple” 12 Plan . 59 (xiii) Plan (xiv) Plan (xv) Plan 12 Plan . . Plan . 12. , , Plan , , . : - Apple Korea Limited. ( 9 )39 159 , 3901 159 39 AppleCare Administration, , . Plan 3901 , . 30 Plan (i) 10% (ii) (“Apple”). 32,000 Plan . ( 10 )159 39 3901 ( 11 ) – . Plan AppleCare Administration, Apple . . . Plan 011014 APP Mac Korean v5.4 60 AppleCare Protection Plan 1 2 61 001800 4412904 AppleCare Protection Plan 62 63 64 65 66 67 68 69 6.2 70 Apple 71 72 73 74 75 AppleCare Protection Plan Petunjuk Referensi Cepat Layanan dan dukungan dari orang-orang yang paling mengetahui produk Apple Anda. AppleCare Protection Plan memberikan dukungan kelas dunia hingga dua tahun1 untuk iPad, iPhone, iPod, dan Apple TV serta hingga tiga tahun untuk layar Mac dan layar Apple. Rencana tersebut meliputi dukungan teknis ahli melalui telepon, layanan di tempat untuk komputer desktop, dan sumber daya berbasis web di www.apple.com/id/support. Jika produk Apple Anda atau aksesori yang disertakan perlu diperbaiki, Apple akan memperbaiki atau menggantinya.2 Informasi cakupan AppleCare Protection Plan Anda harus dibeli dalam jangka waktu dua belas bulan sejak tanggal pembelian awal produk Apple Anda. Simpan konfirmasi cakupan dan bukti pembayaran penjualan asli atas produk Apple dan AppleCare Protection Plan. Bukti pembelian mungkin diperlukan jika ada pertanyaan yang terkait dengan kelayakan produk Anda untuk cakupan AppleCare Protection Plan. AppleCare Protection Plan yang terpisah harus dibeli untuk tiap produk Apple yang akan dicakup. AppleCare Protection Plan ini mencakup produk Apple yang tertera di pojok kiri depan paket ini. Jika Anda mendapati bahwa Anda telah membeli rencana yang tidak cocok dengan produk Apple Anda, hubungi nomor telepon Apple di bawah. Jika Anda menjual peralatan yang tercakup sebelum AppleCare Protection Plan kedaluwarsa, Anda dapat memberikan rencana tersebut kepada pemilik baru.2 76 Bahasa Indonesia Pilihan dukungan teknis Jika Anda mengalami kesulitan dengan produk Anda, lihat www.apple.com/id/support untuk kiat pemecahan masalah. Jika Anda tidak dapat memecahkan masalah, perwakilan AppleCare dapat membantu memecahkan masalah produk Anda. Informasi kontak dukungan teknis Apple dan jam operasional tercantum di bawah. Layanan perangkat keras AppleCare Protection Plan memastikan bahwa teknisi resmi Apple akan melakukan perbaikan sesuai syarat dengan menggunakan komponen asli Apple. Cakupan AppleCare Protection Plan dimulai sejak tanggal pembelian awal produk Apple Anda. Salah satu pilihan layanan berikut atau lebih dapat berlaku: layanan bawa langsung, layanan melalui surat langsung, layanan di tempat (untuk komputer desktop), dan komponen Lakukan Sendiri (yang memungkinkan Anda memperbaiki produk Anda sendiri). Indonesia: 0018-03061-2009 Senin - Jumat 9.00 - 21.00 Zona waktu Indonesia* * Nomor telepon dan jam operasional dapat berbeda dan dapat berubah. Anda dapat menemukan informasi kontak lokal dan internasional yang paling terkini di www.apple.com/support/contact/phone_contacts.html 1. Sejak tanggal pembelian awal produk Apple Anda. 2. Lihat Syarat dan Ketentuan AppleCare Protection Plan yang terlampir untuk detail lengkap. Bahasa Indonesia 77 AppleCare Protection Plan untuk Mac (“APP untuk Mac”) AppleCare Protection Plan untuk iPod (“APP untuk iPod”) AppleCare Protection Plan untuk Layar Apple (“APP untuk Layar Apple”) AppleCare Protection Plan untuk Apple TV (“APP untuk Apple TV”) Asia Pasifik Syarat dan Ketentuan Pengaruh Hak Konsumen Terhadap Program ini UNTUK KONSUMEN DI WILAYAH HUKUM YANG MENERAPKAN UNDANG-UNDANG ATAU PERATURAN PERLINDUNGAN KONSUMEN, KEUNTUNGAN YANG DIBERIKAN PROGRAM DI ATAS MERUPAKAN TAMBAHAN ATAS SEMUA HAK DAN PEMULIHAN HAK YANG DIBERIKAN BERDASARKAN UNDANGUNDANG DAN PERATURAN TERSEBUT. TIDAK ADA BAGIAN DALAM PROGRAM INI YANG AKAN MENGURANGI HAK KONSUMEN MENURUT UNDANG-UNDANG YANG BERLAKU, TERMASUK HAK KONSUMEN ATAS PEMULIHAN HAK MENURUT UNDANG-UNDANG PERLINDUNGAN KONSUMEN DAN UNTUK MENGAJUKAN TUNTUTAN KERUGIAN JIKA APPLE TIDAK MELAKUKAN SEPENUHNYA ATAU HANYA MELAKUKAN SEBAGIAN ATAU MELAKUKAN SECARA TIDAK LAYAK KEWAJIBAN KONTRAKNYA. 1. Program. Kontrak servis ini mengatur servis perangkat keras dan dukungan teknis yang diberikan kepada Anda oleh Apple berdasarkan program yang disebutkan di atas (masing-masing disebut “Program”) untuk produk bermerek Apple dan aksesori yang terdapat dalam kemasan aslinya (“Peralatan yang Tertanggung”) yang tercantum pada bukti dokumen tanggungan perlindungan (“Konfirmasi Program”). Untuk Program ini, Apple mengacu pada entitas atau pihak yang ditunjuk sebagai penjamin yang tercantum dalam pasal 12 di bawah. 78 Bahasa Indonesia 2. Waktu Mulai dan Berakhirnya Pertanggungan. Pertanggungan dimulai saat Anda membeli Program dan berakhir pada tanggal yang ditentukan di Konfirmasi Program (“Periode Pertanggungan”). Untuk memperoleh Konfirmasi Program, daftarkan Peralatan yang Tertanggung dan nomor pendaftaran Program Anda (“Nomor Perjanjian Program”) dengan Apple. Jika pendaftaran otomatis dapat dilakukan, maka kuitansi penjualan asli Anda dapat menjadi Konfirmasi Program Anda. Persyaratan Program ini, kwitansi penjualan asli Program, dan Konfirmasi Program masing-masing merupakan bagian dari kontrak servis Anda. Harga Program tercantum di kwitansi penjualan asli. Pertanggungan servis perangkat keras dan dukungan teknis yang disediakan dalam Program merupakan tambahan atas pertanggungan yang diberikan oleh garansi perangkat keras produsen dan dukungan teknis bebas biaya. 3. Cakupan 3.1 Servis Perangkat Keras Jika selama Periode Pertanggungan, Anda mengirimkan klaim yang berlaku dengan memberitahukan Apple bahwa (i) cacat bahan dan pembuatan terjadi pada Peralatan yang Tertanggung, atau (ii) kemampuan baterai iPod yang tertanggung untuk menampung daya elektrik berkurang 50% (lima puluh persen) atau lebih dari spesifikasi aslinya, maka Apple akan (a) memperbaiki cacat tersebut tanpa biaya, menggunakan suku cadang baru atau rekondisi yang setara dengan suku cadang baru dalam hal kinerja dan keandalan, atau (b) mengganti Peralatan yang Tertanggung dengan produk pengganti baru atau yang setara dengan produk baru dalam hal kinerja dan keandalan, dan setidaknya memiliki kegunaan yang setara dengan produk asli. Jika Apple mengganti Peralatan yang Tertanggung, maka produk asli menjadi hak milik Apple dan produk pengganti menjadi hak milik Anda dengan pertanggungan untuk sisa periode Program. 3.2 Peralatan yang Tertanggung Selain produk dan aksesori bermerek Apple yang terdapat dalam kemasan asli, berikut adalah “Peralatan yang Tertanggung” yang termasuk menurut Program: Bahasa Indonesia 79 (i) Pada APP untuk Mac, (a) satu layar bermerek Apple yang cocok jika dibeli secara bersamaan dengan Peralatan yang Tertanggung, (b) tetikus (mouse) bermerek Apple, Magic Trackpad, Pengisi Daya (Charger) Baterai Apple, dan papan ketik (keyboard) jika diberikan bersama Peralatan yang Tertanggung (atau dibeli bersama Mac mini), atau (c) AirPort Extreme Card, AirPort Express atau AirPort Extreme Base Station, Time Capsule, Adaptor layar DVI ke ADC bermerek Apple, modul Apple RAM, dan MacBook Air SuperDrive jika digunakan bersama Peralatan yang Tertanggung dan semula Anda beli tidak lebih dari dua tahun sebelum pembelian Peralatan yang Tertanggung. (ii) Pada APP untuk Apple TV, AirPort Extreme Card, AirPort Express atau AirPort Extreme Base Station, dan Time Capsule jika digunakan bersama Peralatan yang Tertanggung dan semula Anda beli dalam waktu tidak lebih dari dua tahun sebelum pembelian Peralatan yang Tertanggung. 3.3 Dukungan Teknis Selama Periode Pertanggungan, Apple akan memberi Anda akses ke sumber dukungan teknis melalui telepon dan berbasis web. Dukungan teknis dapat mencakup bantuan pemasangan, pengaktifan, pengaturan, pemecahan masalah, dan pemulihan (kecuali untuk pemulihan data), termasuk penyimpanan, pengambilan, dan pengelolaan file; penafsiran pesan kesalahan sistem; serta penentuan waktu servis perangkat keras. Apple akan memberikan dukungan untuk perangkat lunak yang didukung dengan versi terbaru pada waktu tersebut, serta versi sebelum Rilis Utama. Untuk pasal ini, “Rilis Utama” berarti versi signifikan perangkat lunak yang dirilis secara komersial oleh Apple dalam format angka rilis seperti “1.0” atau “2.0” dan bukan dalam format beta atau prarilis. Cakupan dukungan teknis yang diberikan kepada Anda akan beragam sesuai dengan Program Anda. 3.4 Cakupan Dukungan Teknis (i) Pada APP untuk Mac, Apple akan memberikan dukungan teknis untuk Peralatan yang Tertanggung, perangkat lunak sistem operasi Apple (“Mac OS”), dan aplikasi konsumen bermerek Apple yang telah terinstal di Peralatan yang Tertanggung (“Perangkat Lunak Konsumen”). Apple juga akan memberikan dukungan teknis menggunakan grafis antarmuka pengguna (user interface) untuk administrasi server dan masalah manajemen jaringan di perangkat lunak server sistem operasi Apple (“Server Mac OS”) di Mac. 80 Bahasa Indonesia (ii) Pada APP untuk iPod, Apple akan memberikan dukungan teknis untuk Peralatan yang Tertanggung, OS iPod, dan aplikasi perangkat lunak yang telah terinstal di Peralatan yang Tertanggung (keduanya disebut sebagai “Perangkat Lunak iPod”) serta masalah konektivitas antara Peralatan yang Tertanggung dan “Komputer yang Didukung”, yakni komputer yang memenuhi spesifikasi konektivitas Peralatan yang Tertanggung serta menjalankan sistem operasi yang didukung oleh Peralatan yang Tertanggung. (iii) Pada APP untuk Layar Apple, Apple akan memberikan dukungan teknis untuk Peralatan yang Tertanggung dan masalah konektivitas antara Peralatan yang Tertanggung dan Komputer yang Didukung. (iv) Pada APP untuk Apple TV, Apple akan memberikan dukungan teknis untuk Peralatan yang Tertanggung, aplikasi perangkat lunak yang telah terinstal di Peralatan yang Tertanggung (“Perangkat Lunak Apple TV”), serta masalah konektivitas antara Peralatan yang Tertanggung, Komputer yang Didukung, dan “TV yang Didukung”, yakni TV yang memenuhi spesifikasi konektivitas Peralatan yang Tertanggung. 4. Apa yang Tidak Tertanggung? 4.1 Servis Perangkat Keras. Program tidak berlaku untuk: (i) Pemasangan, pemindahan, atau pembuangan Peralatan yang Tertanggung, atau penyediaan peralatan saat Peralatan yang Tertanggung diservis; (ii) Kerusakan yang disebabkan karena (a) produk yang bukan Peralatan yang Tertanggung (b) kecelakaan, penyalahgunaan, kesalahan penggunaan, terkena cairan, kebakaran, gempa bumi, atau penyebab luar lainnya, (c) mengoperasikan Peralatan yang Tertanggung di luar penggunaan yang diizinkan atau tujuan penggunaan yang dijelaskan oleh produsen, atau (d) servis (termasuk peningkatan kemampuan dan pengembangan) yang dilakukan oleh siapa pun yang bukan perwakilan Apple atau Penyedia Servis Resmi Apple (“AASP”); (iii) Peralatan yang Tertanggung dengan nomor seri yang telah diubah, dilepas, atau dihapus, maupun telah dimodifikasi untuk mengubah fungsi atau kemampuannya tanpa izin tertulis dari produsen; Bahasa Indonesia 81 (iv) Peralatan yang Tertanggung yang hilang atau dicuri. Program ini hanya mencakup Peralatan yang Tertanggung yang dikembalikan ke Apple dalam keadaan utuh; (v) Kerusakan pada tampilan luar (cosmetic damage) Peralatan yang Tertanggung, termasuk namun tidak terbatas pada goresan, lekukan, dan plastik yang pecah pada porta; (vi) Suku cadang habis pakai, misalnya baterai, kecuali dalam hal cakupan baterai pada APP untuk iPod atau kecuali kegagalan terjadi karena cacat pada bahan dan pembuatan; (vii) Pemeliharaan preventif pada Peralatan yang Tertanggung; atau (viii) Cacat yang disebabkan keausan dan kerusakan normal atau keausan normal produk. 4.2 Dukungan Teknis. Program tidak mencakup: (i) Masalah yang dapat diatasi dengan meningkatkan kemampuan perangkat lunak ke versi terkini; (ii) Penggunaan atau pengubahan yang Anda lakukan pada Peralatan yang Tertanggung, Mac OS, Perangkat Lunak iPod, Perangkat Lunak Apple TV, atau Perangkat Lunak Konsumen dalam cara yang tidak ditujukan untuk Peralatan yang Tertanggung atau perangkat lunak; (iii) Produk pihak ketiga atau pengaruh maupun interaksinya dengan Peralatan yang Tertanggung, Mac OS, Server Mac OS, Perangkat Lunak iPod, Perangkat Lunak Apple TV, atau Perangkat Lunak Konsumen; (iv) Penggunaan komputer atau sistem operasi pada APP untuk iPod oleh Anda yang tidak terkait dengan Perangkat Lunak iPod maupun masalah konektivitas dengan Peralatan yang Tertanggung; (v) Penggunaan komputer atau sistem operasi pada APP untuk Layar Apple oleh Anda yang tidak terkait dengan masalah konektivitas dengan Peralatan yang Tertanggung; (vi) Penggunaan komputer atau sistem operasi pada APP untuk Apple TV oleh Anda yang tidak terkait dengan Perangkat Lunak Apple TV maupun masalah konektivitas dengan Peralatan yang Tertanggung; 82 Bahasa Indonesia (vii) Perangkat lunak Apple selain Mac OS, Server Mac OS, Perangkat Lunak iPod, Perangkat Lunak Apple TV, atau Perangkat Lunak Konsumen yang tertanggung dalam Program yang berlaku; (viii) Perangkat lunak Mac OS untuk server, kecuali bila menggunakan grafis antarmuka pengguna (user interface) untuk administrasi server dan masalah manajemen jaringan pada Server Mac OS di Mac; (ix) Perangkat lunak Mac OS atau perangkat lunak bermerek Apple apa pun yang dirancang sebagai versi “beta”, “prarilis”, atau “pratinjau” maupun perangkat lunak yang serupa; (x) Browser web, aplikasi email, dan perangkat lunak penyedia layanan Internet pihak ketiga, atau pengaturan Mac OS yang diperlukan untuk digunakan; maupun (xi) Kerusakan pada, atau kehilangan perangkat lunak maupun data apa pun yang terdapat atau disimpan di Peralatan yang Tertanggung. Pemulihan atau penginstalan ulang program perangkat lunak dan data pengguna tidak tertanggung dalam Program ini. 5. Bagaimana Cara Memperoleh Servis dan Dukungan? Anda dapat memperoleh servis perangkat keras dan dukungan teknis dengan mengakses situs Web Apple atau menghubungi nomor telepon yang tercantum dalam Panduan Referensi Cepat AppleCare (“Panduan”). Panduan tersebut tersedia dalam kemasan Program. Jika membuat panggilan, perwakilan dukungan teknis Apple akan menjawab, meminta Nomor Perjanjian Program atau nomor seri Peralatan yang Tertanggung, sebelum memberikan bantuan. Simpan dokumen Konfirmasi Program Anda dan kuitansi penjualan asli untuk Peralatan Tertanggung Anda dan Program Anda, karena akan dibutuhkan jika ada pertanyaan mengenai apakah produk Anda memenuhi syarat cakupan. 6. Opsi Servis Perangkat Keras 6.1 Apple akan memberikan servis perangkat keras melalui satu atau beberapa pilihan berikut ini: (i) Servis kunjungan (carry-in service). Servis kunjungan tersedia untuk sebagian besar Peralatan yang Tertanggung. Kembalikan Peralatan yang Tertanggung ke gerai ritel milik Apple atau lokasi AASP yang menawarkan servis kunjungan. Servis akan dilakukan di lokasi, atau toko atau penyedia servis dapat mengirimkan Peralatan yang Tertanggung ke Bahasa Indonesia 83 lokasi servis perbaikan Apple (“ARS”) untuk diperbaiki. Setelah menerima pemberitahuan bahwa servis selesai, Anda akan diminta mengambil Peralatan yang Tertanggung. (ii) Servis di tempat (onsite service). Servis di tempat tersedia di beberapa negara untuk banyak komputer desktop jika lokasi Peralatan yang Tertanggung berada dalam radius 50 mil (80 kilometer) dari Penyedia Servis di Tempat Resmi Apple. Suku cadang tertentu yang dapat diperbaiki dalam servis suku cadang yang-dilakukan-sendiri (do-it-yourself ), sebagaimana dijelaskan di bawah, tidak memenuhi syarat untuk Servis di tempat. Jika Apple menentukan bahwa servis di tempat tersedia, maka Apple akan menugaskan teknisi servis ke lokasi Peralatan yang Tertanggung. Servis akan dilakukan di lokasi, atau teknisi servis akan mengirimkan Peralatan yang Tertanggung ke lokasi AASP atau ARS untuk diperbaiki. Jika Peralatan yang Tertanggung diperbaiki di lokasi AASP atau ARS, maka Apple akan mengatur pengiriman Peralatan yang Tertanggung ke lokasi Anda setelah perbaikan selesai. Jika teknisi servis tidak dapat mengakses Peralatan yang Tertanggung pada waktu yang ditentukan, maka kunjungan di tempat berikutnya akan dikenakan biaya tambahan. (iii) Servis kirim (mail-in service). Servis kirim langsung tersedia untuk sebagian besar Peralatan yang Tertanggung. Jika Apple menentukan bahwa Peralatan yang Tertanggung memenuhi syarat untuk servis kirim, maka Apple akan mengirimkan surat tanda pengiriman (waybill) prabayar (dan kemasan asli, jika Anda tidak memilikinya lagi), lalu Anda akan mengirimkan Peralatan yang Tertanggung ke lokasi ARS menurut petunjuk Apple. Setelah servis selesai, ARS akan mengembalikan Peralatan yang Tertanggung kepada Anda. Apple akan membayar pengiriman ke dan dari lokasi Anda jika semua petunjuk diikuti. (iv) Penggantian cepat atau servis suku cadang do-it-yourself (“DIY”). Servis penggantian cepat tersedia di negara tertentu untuk produk Peralatan yang Tertanggung tertentu, dan servis suku cadang DIY tersedia untuk banyak suku cadang Peralatan yang Tertanggung, yang memungkinkan Anda memperbaiki produk Anda sendiri. Jika penggantian cepat atau servis suku cadang DIY tersedia dalam keadaan tersebut, maka proses berikut ini akan berlaku. 84 Bahasa Indonesia (a) Servis di mana Apple mengharuskan pengembalian produk atau suku cadang yang diganti. Apple dapat meminta otorisasi kartu kredit sebagai jaminan atas harga eceran produk atau suku cadang pengganti dan biaya pengiriman yang berlaku. Jika Anda tidak dapat memberikan otorisasi kartu kredit, maka servis mungkin tidak tersedia untuk Anda dan Apple akan menawarkan pengaturan alternatif untuk pemberian servis. Apple akan mengirimkan produk atau suku cadang pengganti kepada Anda dengan petunjuk pemasangan, jika ada, dan persyaratan pengembalian produk atau suku cadang yang diganti. Jika Anda mengikuti petunjuk, maka Apple akan membatalkan otorisasi kartu kredit, sehingga Anda tidak akan dikenakan biaya untuk produk atau suku cadang serta biaya pengiriman ke dan dari lokasi Anda. Jika Anda gagal mengembalikan produk atau suku cadang yang diganti sebagaimana diinstruksikan atau mengembalikan produk atau suku cadang yang diganti yang tidak memenuhi persyaratan servis, maka Apple akan mengenakan biaya otorisasi ke kartu kredit. (b) Servis di mana Apple tidak mengharuskan pengembalian produk atau suku cadang yang diganti. Apple akan mengirimkan kepada Anda produk atau suku cadang pengganti tanpa dipungut biaya disertai dengan petunjuk pemasangan, jika ada, dan persyaratan pembuangan produk atau suku cadang yang diganti. (c) Apple tidak bertanggung jawab atas setiap biaya tenaga kerja yang Anda keluarkan sehubungan dengan penggantian cepat atau servis suku cadang DIY. Bila Anda memerlukan bantuan lebih lanjut, hubungi Apple di nomor telepon yang tercantum dalam Panduan. 6.2 Apple berhak mengubah cara penyediaan servis perbaikan atau penggantian kepada Anda, serta kelayakan Peralatan yang Tertanggung untuk menerima cara servis tertentu. Servis akan terbatas pada pilihan yang tersedia di negara tempat permintaan servis diajukan. Pilihan servis, ketersediaan suku cadang, dan waktu penanganan dapat beragam di setiap negara. Anda mungkin harus menanggung biaya pengiriman dan penanganan jika Peralatan yang Tertanggung tidak dapat diperbaiki di negara tempat permintaan servis diajukan. Jika Anda mencari servis di negara yang bukan negara tempat pembelian, Anda harus mematuhi Bahasa Indonesia 85 semua undang-undang serta peraturan impor dan ekspor yang berlaku serta bertanggung jawab atas semua biaya pabean, PPN, dan pajak serta biaya yang terkait lainnya. Untuk servis internasional, Apple dapat memperbaiki atau mengganti produk dan suku cadang yang rusak dengan produk dan suku cadang yang sebanding serta memenuhi standar setempat. 7. Tanggung Jawab Anda Agar dapat menerima servis atau dukungan menurut Program, Anda setuju untuk mematuhi hal berikut ini: (i) Memberikan Nomor Perjanjian Program dan salinan asli bukti pembelian Program, jika diminta; (ii) Memberikan informasi tentang kondisi dan penyebab masalah pada Peralatan yang Tertanggung; (iii) Merespons permintaan informasi, termasuk namun tidak terbatas pada nomor seri Peralatan yang Tertanggung, model, versi sistem operasi dan perangkat lunak terinstal, setiap perangkat periferal yang tersambung atau terpasang ke Peralatan yang Tertanggung, setiap pesan kesalahan yang ditampilkan, tindakan yang dilakukan sebelum Peralatan yang Tertanggung mengalami masalah, serta langkah-langkah yang diambil untuk mengatasi masalah; (iv) Mengikuti petunjuk yang diberikan Apple, termasuk namun tidak terbatas pada menghindari pengiriman produk dan aksesori Apple yang tidak memerlukan servis perbaikan atau penggantian serta mengemas Peralatan yang Tertanggung menurut petunjuk pengiriman; (v) Memperbarui perangkat lunak ke versi terkini sebelum meminta bantuan; dan (vi) Memastikan untuk mencadangkan perangkat lunak dan data yang terdapat di Peralatan yang Tertanggung. APPLE DAPAT MENGINSTAL ULANG KONFIGURASI PERANGKAT LUNAK ASLI PERALATAN YANG TERTANGGUNG DAN VERSI PEMBARUAN BERIKUTNYA SEWAKTU MELAKUKAN SERVIS, YANG AKAN MENGHAPUS SEMUA PERANGKAT LUNAK DAN DATA YANG TERDAPAT DI PERALATAN SEBELUM SERVIS DILAKUKAN. SELAMA PELAKSANAAN SERVIS APP UNTUK IPOD BERLANGSUNG, APPLE AKAN MENGHAPUS KONTEN IPOD DAN MEMFORMAT ULANG MEDIA PENYIMPANAN. Apple akan mengembalikan iPod atau memberikan iPod pengganti sebagaimana iPod dikonfigurasi semula, tergantung pada pembaruan yang berlaku. Apple dapat menginstal pembaruan iPod OS sebagai bagian dari servis perangkat 86 Bahasa Indonesia keras yang akan mencegah iPod beralih kembali ke iPod OS versi sebelumnya. Aplikasi pihak ketiga di iPod mungkin tidak kompatibel atau tidak berfungsi dengan iPod sebagai akibat dari pembaruan iPod OS. Anda bertanggung jawab untuk menginstal kembali semua program perangkat lunak lain, data, dan sandi. 8. Batasan Kewajiban SEJAUH DIPERKENANKAN OLEH HUKUM YANG BERLAKU, APPLE SERTA KARYAWAN DAN AGENNYA TIDAK BERTANGGUNG JAWAB KEPADA ANDA ATAU PEMILIK BERIKUTNYA ATAS KERUSAKAN TIDAK LANGSUNG ATAU KONSEKUENSIAL, TERMASUK NAMUN TIDAK TERBATAS PADA BIAYA PEMULIHAN, PEMROGRAMAN ULANG, MAUPUN PERBANYAKAN PROGRAM ATAU DATA MAUPUN KEGAGALAN UNTUK MEMPERTAHANKAN KERAHASIAAN DATA, KERUGIAN USAHA, HILANGNYA KEUNTUNGAN, HILANGNYA PENDAPATAN, ATAU HILANGNYA PENGHEMATAN, YANG TIMBUL DARI KEWAJIBAN APPLE MENURUT PROGRAM INI. SEJAUH DIPERKENANKAN OLEH HUKUM YANG BERLAKU, BATAS KEWAJIBAN APPLE SERTA KARYAWAN DAN AGENNYA KEPADA ANDA SERTA PEMILIK BERIKUTNYA BERDASARKAN PROGRAM TIDAK AKAN MELEBIHI HARGA YANG AWALNYA DIBAYAR UNTUK MEMBELI PROGRAM. APPLE SECARA KHUSUS TIDAK MENJAMIN BAHWA (i) APPLE DAPAT MEMPERBAIKI ATAU MENGGANTI PERALATAN TANPA MENIMBULKAN RISIKO ATAU TANPA MENGHILANGKAN PROGRAM ATAU DATA, (ii) APPLE AKAN MEMPERTAHANKAN KERAHASIAAN DATA, ATAU (iii) BAHWA PENGOPERASIAN PRODUK TIDAK AKAN TERGANGGU ATAU BEBAS KESALAHAN. UNTUK KONSUMEN DI WILAYAH HUKUM YANG MENERAPKAN UNDANG-UNDANG ATAU PERATURAN PERLINDUNGAN KONSUMEN, KEUNTUNGAN YANG DIBERIKAN PROGRAM INI MERUPAKAN TAMBAHAN ATAS SEMUA HAK DAN PEMULIHAN HAK YANG DIBERIKAN BERDASARKAN UNDANGUNDANG DAN PERATURAN TERSEBUT. SEPANJANG KEWAJIBAN BERDASARKAN HUKUM DAN PERATURAN TERSEBUT DAPAT DIBATASI, KEWAJIBAN APPLE TERBATAS, ATAS PILIHANNYA SENDIRI, UNTUK MENGGANTI ATAU MEMPERBAIKI PERALATAN ATAU MELAKUKAN SERVIS. BEBERAPA NEGARA BAGIAN ATAU PROVINSI TIDAK MEMBOLEHKAN PENGECUALIAN ATAU PEMBATASAN KERUGIAN INSIDENTAL ATAU KONSEKUENSIAL, SEHINGGA SEBAGIAN ATAU SEMUA BATASAN DI ATAS MUNGKIN TIDAK BERLAKU TERHADAP ANDA. Bahasa Indonesia 87 9. Pembatalan Anda dapat membatalkan Program ini kapan pun dengan alasan apa pun. Jika Anda memutuskan untuk membatalkan, hubungi Apple pada nomor telepon yang tercantum dalam panduan ini, atau kirim melalui faksimili, bila tersedia, pemberitahuan tertulis berisi Nomor Perjanjian Program ke lokasi yang sesuai di negara pembelian yang tercantum pada Pasal 12 di bawah). Salinan bukti asli pembelian Program harus disertakan bersama pemberitahuan. Kecuali dinyatakan sebaliknya oleh hukum setempat, jika Anda membatalkan dalam waktu 30 (tiga puluh) hari sejak pembelian Program, atau penerimaan Persyaratan dan Ketentuan ini, mana pun yang lebih dulu, maka Anda akan menerima pengembalian uang penuh dikurangi nilai servis yang diberikan dalam Program. Jika Anda membatalkan dalam waktu lebih dari 30 (tiga puluh) hari setelah menerima program, maka Anda akan menerima pengembalian uang secara prorata dari harga beli awal, berdasarkan persentase Periode Pertanggungan yang masih berlaku sejak tanggal pembelian Program, dikurangi (a) biaya pembatalan yang berlaku yang tercantum dalam Pasal 12 di bawah atau 10% (sepuluh persen) dari jumlah prorata, mana pun yang lebih sedikit, dan (b) nilai servis yang diberikan kepada Anda berdasarkan Program. Kecuali dinyatakan sebaliknya oleh hukum setempat yang berlaku, Apple dapat membatalkan Program ini dengan alasan penipuan atau kesalahan penyajian materi. Kecuali dinyatakan sebaliknya oleh hukum setempat yang berlaku, Apple juga dapat membatalkan Program ini jika suku cadang servis untuk Peralatan tidak tersedia, dengan memberikan pemberitahuan tertulis 30 (tiga puluh) hari sebelumnya. Jika Apple membatalkan Program ini karena ketidaktersediaan suku cadang servis, maka Anda akan menerima pengembalian uang secara prorata untuk periode garansi Program yang masih berlaku. Program ini memberi Anda hak hukum spesifik, dan Anda juga dapat memperoleh hak lainnya yang beragam menurut negara, negara bagian, atau provinsi. 10. Pengalihan Program (i) 88 Dengan Pengalihan Peralatan ke Pemilik Baru. Menurut pembatasan yang ditetapkan di bawah, Anda dapat melakukan pengalihan semua hak secara permanen sebanyak satu kali berdasarkan Program ke pihak lain, selama: (a) pengalihan mencakup Bukti asli Pembelian, Konfirmasi Program, dan seluruh kemasan Program, termasuk materi cetak serta Persyaratan dan Ketentuan ini; (b) Anda memberitahukan Apple tentang pengalihan tersebut dengan mengirimkan pemberitahuan pengalihan melalui pos, faksimili (bila tersedia), atau email ke lokasi yang sesuai di negara pembelian sebagaimana tercantum dalam Pasal 12 di bawah; dan (c) pihak penerima Bahasa Indonesia Program menyetujui Persyaratan dan Ketentuan Program. Saat memberitahukan pengalihan Program kepada Apple, Anda harus memberikan Nomor Perjanjian Program, nomor seri Peralatan yang akan dialihkan serta nama, alamat, nomor telepon, dan alamat email pemilik baru. (ii) Dengan Pengalihan dari Peralatan Sebelumnya ke Peralatan Baru. Berdasarkan Program ini, Anda dapat melakukan pengalihan cakupan perlindungan secara permanen sebanyak satu kali ke produk Apple baru yang dimiliki dan dibeli oleh Anda dalam waktu 30 (tiga puluh) hari sejak pembelian Peralatan. Produk baru harus memenuhi persyaratan perlindungan berdasarkan Program dan pada saat pengalihan, kedua produk harus dalam garansi terbatas 1 (satu) tahun dari produsen. Apple akan menerbitkan Konfirmasi Program untuk produk baru, yang selanjutnya akan menjadi Peralatan. Saat memberi tahu Apple tentang pengalihan, Anda harus memberikan Nomor Perjanjian Program, nomor seri, dan Bukti Pembelian produk yang dialihkan dengan mengirimkan pemberitahuan pengalihan melalui pos atau faksimili (bila tersedia) kepada Apple sebagaimana ditentukan dalam pasal di atas. 11. Umum (i) Apple mungkin menggunakan subkontraktor atau pihak ketiga untuk menangani kewajibannya, namun Apple tetap memiliki kewajibannya terhadap Anda. (ii) Apple tidak bertanggung jawab atas kegagalan atau penundaan dalam menjalankan kewajibannya berdasarkan Program ini yang disebabkan oleh masalah di luar kekuasaan Apple yang wajar. (iii) Untuk menerima servis berdasarkan Program ini, Anda tidak perlu melakukan pemeliharaan preventif pada Peralatan. (iv) Program ini hanya ditawarkan dan berlaku jika Anda adalah penduduk negara tempat Apple atau afiliasinya menawarkan Program ini sebagaimana tercantum di sini: http://www.apple.com/ legal/applecare/countrylist.html. Program ini tidak ditawarkan kepada orang yang belum dewasa. Program ini tidak tersedia jika dilarang oleh hukum. (v) Dalam menjalankan kewajibannya Apple dapat, atas kebijakannya sendiri dan hanya untuk mengawasi kualitas tanggapan Apple, merekam sebagian atau seluruh pembicaraan telepon antara Anda dengan Apple. Bahasa Indonesia 89 (vi) Anda setuju bahwa informasi atau data apa pun yang diberikan kepada Apple berdasarkan Program ini tidak bersifat rahasia atau eksklusif untuk Anda. Selanjutnya, Anda menyetujui bahwa Apple dapat mengumpulkan dan memproses data atas nama Anda bila Apple menyediakan servis. Tindakan ini dapat mencakup pengalihan data Anda ke perusahaan atau penyedia layanan yang terafiliasi di negara yang menerapkan undang-undang perlindungan data yang mungkin kurang lengkap dibandingkan dengan negara tempat Anda tinggal, termasuk namun tidak terbatas pada Australia, Kanada, negara-negara Uni Eropa, India, Jepang, Cina, dan Amerika Serikat. (vii) Apple menerapkan upaya pengamanan yang digunakan untuk melindungi data Anda dari akses atau pengungkapan tidak sah dan pemusnahan yang melanggar hukum. Anda bertanggung jawab atas petunjuk yang Anda berikan kepada Apple perihal pemrosesan data, dan Apple akan berusaha mematuhi petunjuk tersebut sepanjang diperlukan secara wajar untuk melakukan kewajiban servis dan dukungan seperti yang dalam Program. Jika Anda tidak menyetujui hal-hal di atas atau jika Anda memiliki pertanyaan tentang dampak terhadap data yang akan diproses dalam cara ini, hubungi Apple di nomor telepon yang tersedia. (viii) Apple akan melindungi informasi Anda sesuai dengan Kebijakan Privasi Pelanggan Apple yang tersedia di URL www.apple.com/legal/privacy. Jika Anda ingin mengakses atau mengubah informasi tentang Anda yang disimpan oleh Apple, buka URL www.apple.com/ contact/myinfo untuk memperbarui preferensi kontak pribadi atau hubungi Apple di URL www.apple.com/privacy/contact. (ix) Persyaratan Program, termasuk kwitansi penjualan asli Program dan Konfirmasi Program, akan diutamakan jika terjadi konflik, atau jika ada tambahan atau persyaratan lain atas pesanan pembelian atau dokumen lain apa pun, serta menyatakan pemahaman Anda dan Apple secara keseluruhan terkait dengan Program ini. (x) Anda harus membeli dan mendaftarkan Program ini saat Peralatan masih dalam Garansi Terbatas Satu Tahun Apple. Apple tidak berkewajiban untuk memperpanjang Program ini. Jika Apple menawarkan perpanjangan, maka Apple akan menetapkan harga dan persyaratannya. (xi) Tidak ada proses penyelesaian sengketa informal dalam Program ini. 90 Bahasa Indonesia (xii) Untuk Program yang dijual di negara APAC, “Apple” adalah entitas atau pihak yang ditunjuk sebagai penjamin untuk entitas yang tercantum dalam pasal 12 di bawah. Apple merupakan pemegang kewajiban hukum dan keuangan untuk Program yang dijual di negara terkait. (xiii) Hukum yang mengatur Program ini adalah hukum dari negara yang tercantum dalam pasal 12 di bawah ini untuk negara tempat Program dibeli. (xiv) Tidak ada pembayaran yang dapat dikurangi akibat klaim yang dibuat berdasarkan Program ini. (xv) Program tidak akan dibatalkan karena ketentuan sebelumnya dalam Peralatan yang memenuhi syarat untuk servis berdasarkan Program ini. 12. Negara, Provinsi, dan Negara Bagian Berikut ini adalah negara, provinsi, dan negara bagian yang akan mengambil alih kontrol jika ketentuan Program ini berbeda: Afganistan, Bangladesh, Bhutan, Brunei, Kamboja, Guam, Indonesia, Laos, Malaysia, Nepal, Pakistan, Filipina, Sri Lanka, Singapura dan Vietnam: Pihak-pihak dalam Kontrak – Apple South Asia Pte. Ltd. di 7 Ang Mo Kio Street 64, Singapore, 569086 (“Apple”). Pembatalan (Pasal 9) – Pembatalan dilakukan dengan mengirim pemberitahuan tertulis kepada AppleCare Administration, Apple South Asia Pte. Ltd. of 7 Ang Mo Kio Street 64, Singapore 569086. Jika Anda membatalkan lebih dari 30 hari sejak menerima Program ini, maka Anda akan menerima pengembalian secara prorata atas harga asli pembelian Program, dikurangi (i) biaya pembatalan sebesar $45 (Singapura Dolar) atau 10% dari jumlah prorata tersebut, mana pun yang lebih sedikit dan (ii) nilai servis apa pun yang diberikan kepada Anda berdasarkan Program ini. Pengalihan (Pasal 10) – Pengalihan dengan mengirim pemberitahuan tertulis kepada AppleCare Administration, Apple South Asia Pte. Ltd. of 7 Ang Mo Kio Street 64, Singapore 569086. Persyaratan umum (Pasal 11) – Program ini hanya ditawarkan dan berlaku di Afganistan, Bangladesh, Bhutan, Brunei, Cambodia, Guam, Indonesia, Laos, Malaysia, Nepal, Pakistan, Filipina, Sri Lanka, Singapura, dan Vietnam. Program ini diatur berdasarkan undang-undang Republik Singapura. 021114 APP Mac APAC Indonesian v5.4 Bahasa Indonesia 91 www.apple.com © 2014 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, iTunes, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple is under license. Other product and company names mentioned herein may be trademarks of their respective companies. 2A034-7095-A Printed in XXXX
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13:58:44-07:00, 2013:05:23 13:59:47-07:00, 2013:05:23 14:02:56-07:00, 2013:05:23 14:03:40-07:00, 2013:05:23 14:06:50-07:00, 2013:05:23 14:07:49-07:00, 2013:05:23 14:08:11-07:00, 2013:05:23 14:10:59-07:00, 2013:05:23 14:12:40-07:00, 2013:05:23 14:13:08-07:00, 2013:05:23 14:13:50-07:00, 2013:05:23 14:19:48-07:00, 2013:05:23 14:20:55-07:00, 2013:05:23 14:23:56-07:00, 2013:05:23 14:27:28-07:00, 2013:05:23 14:29:51-07:00, 2013:05:23 14:31:10-07:00, 2013:05:23 14:36:40-07:00, 2013:05:23 14:52:39-07:00, 2013:05:23 14:53:50-07:00, 2013:05:23 14:54:33-07:00, 2013:05:23 14:55:35-07:00, 2013:05:23 15:01:33-07:00, 2013:05:23 15:19:13-07:00, 2013:05:28 14:25:41-07:00, 2013:06:02 15:10:17-07:00, 2013:06:02 15:21:21-07:00, 2013:06:03 16:26:12-07:00, 2013:06:03 16:30:06-07:00, 2013:06:03 20:50:15-07:00, 2013:06:03 21:14:01-07:00, 2013:06:03 21:34:30-07:00, 2013:06:03 21:45:49-07:00, 2013:06:04 11:09:33-07:00, 2013:06:04 11:23:43-07:00, 2013:06:04 11:50:53-07:00, 2013:06:04 15:32:23-07:00, 2013:06:04 15:52:59-07:00, 2013:06:04 15:53:25-07:00, 2013:06:06 10:57:01-07:00, 2013:06:06 11:01:13-07:00, 2013:06:06 11:01:13-07:00, 2013:06:06 13:11:59-07:00, 2013:06:06 13:11:59-07:00, 2014:01:07 17:06:57+08:00, 2014:02:17 12:13:52+08:00 History Instance ID : xmp.iid:4F5DB9EBB22168119109A441BD7F36D7, xmp.iid:505DB9EBB22168119109A441BD7F36D7, xmp.iid:515DB9EBB22168119109A441BD7F36D7, xmp.iid:525DB9EBB22168119109A441BD7F36D7, xmp.iid:535DB9EBB22168119109A441BD7F36D7, xmp.iid:545DB9EBB22168119109A441BD7F36D7, xmp.iid:555DB9EBB22168119109A441BD7F36D7, xmp.iid:565DB9EBB22168119109A441BD7F36D7, xmp.iid:2CDBAE7DB42168119109A441BD7F36D7, xmp.iid:2DDBAE7DB42168119109A441BD7F36D7, xmp.iid:2EDBAE7DB42168119109A441BD7F36D7, xmp.iid:2FDBAE7DB42168119109A441BD7F36D7, xmp.iid:30DBAE7DB42168119109A441BD7F36D7, xmp.iid:31DBAE7DB42168119109A441BD7F36D7, xmp.iid:32DBAE7DB42168119109A441BD7F36D7, xmp.iid:33DBAE7DB42168119109A441BD7F36D7, xmp.iid:34DBAE7DB42168119109A441BD7F36D7, 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