Apple Productos AppleCare User Manual Care Protection Plan Para I Phone Guía De Referencia Rápida App For Iphone 1z

Prodotti AppleCare AppleCare Protection Plan per iPhone - Guida introduttiva app_for_iphone_1z

User Manual: Apple Productos AppleCare AppleCare Protection Plan para iPhone - Guía de referencia rápida

Open the PDF directly: View PDF .
Page Count: 68

Download
Open PDF In Browser	View PDF

AppleCare
Protection Plan
for iPhone
Getting Started Guide

Contents
5

English

Italiano

Español

AppleCare Protection Plan for iPhone

Fact Sheet
Service and support from the people who know your iPhone best
Every iPhone comes with one year of repair coverage and 90 days of technical support. The AppleCare
Protection Plan for iPhone extends your coverage to two years from the date of your iPhone purchase.1
Whether you use iPhone with a Mac or PC, just one phone call can help resolve most issues.
Coverage information
This comprehensive plan is available for all iPhone models within their one-year limited warranty.
If you sell the covered iPhone before the AppleCare Protection Plan for iPhone expires, you may
transfer the plan to the new owner.2 For each iPhone you want to cover, you must purchase a separate
AppleCare Protection Plan for iPhone.
Keep your Proof of Coverage document, the original iPhone sales receipt, and the AppleCare Protection
Plan for iPhone receipt. Apple may require proof of purchase if any questions arise about the eligibility
of your iPhone for the AppleCare Protection Plan.
Technical support options
If you experience difficulties with your iPhone, try the troubleshooting steps on the iPhone Support
website at www.apple.com/uk/support/iphone. If you’re not able to resolve the issue, AppleCare
representatives can help troubleshoot your iPhone and its connection with iTunes. Apple technical
support contact information and hours of operation are listed in the Quick Reference Guide. Under
the AppleCare Protection Plan for iPhone, Apple offers the same complete service for both Mac and
Windows users.
Hardware service
This plan extends repair and replacement service from the Apple one-year warranty to two years
from your iPhone purchase date. This plan also extends service coverage to the iPhone battery when
English

its capacity to hold an electrical charge has depleted fifty percent (50%) or more from its original
specification.
Either the carry-in or direct mail-in service option may apply when you obtain service. Refer to the
Quick Reference Guide for additional details about obtaining service. The replacement equipment that
Apple provides as part of the repair or replacement service may be new, used, or refurbished.
1. This plan extends your service coverage to two years from the date of your iPhone purchase. The plan must be purchased
while your iPhone is still under its original one-year warranty. Service coverage may be subject to certain restrictions.
AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your
jurisdiction.
2. See the enclosed AppleCare Protection Plan Terms and Conditions for complete details.

English

AppleCare Protection Plan for iPhone

Quick Reference Guide
Try these simple steps before contacting Apple for help.
If you experience problems with your iPhone, try the troubleshooting steps on the iPhone Support
website at www.apple.com/uk/support/iphone. As a precaution, back up all content before you
troubleshoot your iPhone.
1.

Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/uk/itunes/download.

Visit the iPhone Support website.
The iPhone Support website has links to service option availability, iPhone tutorial, Communities,
and other resources to answer various how-to questions, which are available 24 hours a day at
www.apple.com/uk/support/iphone.

Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An Apple representative will
ask you for your AppleCare Protection Plan for iPhone agreement number or your iPhone serial
number, which is located on the SIM tray or in the About screen on your iPhone. From the
Home screen, tap Settings > General > About and scroll down.
UK

(44) 0844 209 0611
Monday - Friday
8:00 am - 7:45 pm
Saturday
10:00 am - 5:45 pm*

Ireland
(353) 1850 946 191
Monday - Friday
8:00 am - 7:45 pm
Saturday
10:00 am - 5:45 pm*

* Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local
and international contact information at www.apple.com/contact/phone_contacts.html.

English

AppleCare Protection Plan for iPhone
Europe/Middle East/Africa

Terms and Conditions
How Consumer Rights Affect this Plan
FOR CONSUMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR
COUNTRIES, THE BENEFITS CONFERRED BY THE ABOVE-MENTIONED PLANS ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
NONE OF THE TERMS OF THIS PLAN WILL BE DETRIMENTAL TO THE RIGHTS GRANTED TO CONSUMERS
BY APPLICABLE MANDATORY RULES, INCLUDING BUT NOT LIMITED TO THE RIGHT TO CLAIM FOR
THE APPLICATION OF THE REMEDIES SET FORTH BY WARRANTY RULES AND THE RIGHT TO CLAIM
FOR THE REIMBURSEMENTS OF DAMAGES IN CASE OF FULL OR PARTIAL BREACH OR NOT-CORRECT
FULFILLMENT BY APPLE OF ITS CONTRACTUAL OBLIGATIONS. FOR FURTHER INFORMATION PLEASE
REFER TO SECTION 12 (“Country Variation”) BELOW.
1.

The Plan.
This service contract governs the hardware service and technical support provided to you by
Apple Distribution International or its successor in title (“Apple”) under the above-mentioned plan
(the “Plan”) for the Apple branded product and the accessories contained in its original packaging
(“Covered Equipment”) listed on your proof of coverage document (“Plan Confirmation”).

When Coverage Begins and Ends.
Coverage begins when you purchase the Plan and ends on the date specified in your Plan
Confirmation (“Coverage Period”). To obtain your Plan Confirmation, register your Covered
Equipment and your Plan’s registration number (“Plan Agreement Number”) with Apple. If autoregistration is available, your original sales receipt will be your Plan Confirmation. The terms of
this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your
service contract. The price of the Plan is contained in the original sales receipt. The hardware

English

service and technical support coverage provided by the Plan is additional to the coverage
provided by the manufacturer’s hardware warranty and complimentary technical support.
3.

What is Covered?
3.1 Hardware Service
If during the Coverage Period, you submit a valid claim by notifying Apple that (i) a defect in
materials and workmanship has arisen in the Covered Equipment or, (ii) the capacity of the
covered iPhone battery to hold an electrical charge has depleted fifty (50%) percent or more
from its original specifications, Apple will either (a) repair the defect at no charge, using new
or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange
the Covered Equipment with a replacement product that is new or equivalent to new in
performance and reliability, and is at least functionally equivalent to the original product. If
Apple exchanges the Covered Equipment, the original product becomes Apple’s property and
the replacement product is your property, with coverage for the remaining period of the Plan.
3.2 Technical Support
During the Coverage Period, Apple will provide you with access to telephone and web-based
technical support resources. Technical support may include assistance with installation,
launch, configuration, troubleshooting, and recovery (except for data recovery), including
storing, retrieving, and managing files; interpreting system error messages; and determining
when hardware service is required. Apple will provide support for the then-current version
of the supported software, and the prior Major Release. For purposes of this section, “Major
Release” means a significant version of software that is commercially released by Apple in a
release number format such as “1.0” or “2.0” and which is not in beta or pre-release form. The
scope of technical support provided to you will vary according to your Plan.
3.3 Scope of Technical Support
Under the Plan, Apple will provide technical support for the Covered Equipment, iPhone
OS (“iOS”) and software applications that are pre-installed with the Covered Equipment
(both referred to as “Consumer Software”) and connectivity issues between the Covered
Equipment and a “Supported Computer”, meaning a computer that meets the Covered
Equipment’s connectivity specifications and runs an operating system that is supported
by the Covered Equipment.
English

What is not Covered?
4.1 Hardware Service.
Apple may restrict service to the Covered Equipment’s original Country of Purchase. The Plan
does not apply to:
(i)

Installation, removal or disposal of the Covered Equipment, or provision of equipment
while the Covered Equipment is being serviced;

(ii) Damage caused by (a) a product that is not the Covered Equipment, (b) accident,
abuse, misuse, liquid contact, fire, earthquake or other external causes, (c) operating
the Covered Equipment outside the permitted or intended uses described by the
manufacturer, or (d) service (including upgrades and expansions) performed by anyone
who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or
has been modified to alter its functionality or capability without the written permission
of the manufacturer;
(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered
Equipment that is returned to Apple in its entirety;
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches,
dents and broken plastic on ports;
(vi) Preventative maintenance on the Covered Equipment; or
(vii) Defects caused by normal wear and tear or otherwise due to normal aging of the
product.
4.2 Technical Support.
The Plan does not include:
(i)

Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;
(iii) Third-party products or their effects on or interactions with the Covered Equipment, the
iOS or Consumer Software;

English

(iv) Your use of a computer or operating system that is unrelated to Consumer Software or
connectivity issues with the Covered Equipment;
(v) Apple software other than the iOS or Consumer Software, as covered under the Plan;
(vi) iOS software or any Apple-branded software designated as “beta”, “prerelease,” or
“preview” or similarly labeled software; or
(vii) Damage to, or loss of any software or data residing or recorded on the Covered
Equipment. Recovery and reinstallation of software programs and user data are not
covered under this Plan.
5.

How to Obtain Service and Support.
You may obtain hardware services and technical support by accessing the Apple website (www.
apple.com/support/country) or by calling Apple at the telephone number listed in the Getting
Started Guide. If calling, an Apple technical support representative will answer, request your Plan
Agreement Number or Covered Equipment serial number, before providing assistance. Keep your
Plan Confirmation document and the original sales receipt for your Covered Equipment and your
Plan, as it will be required if there is any question as to your product’s eligibility for coverage.

Hardware Service Options.
6.1 Apple will provide hardware services through one or more of the following options:
(i)

Carry-in service. Carry-in service is available for most Covered Equipment. Return the
Covered Equipment to an Apple-owned retail store location or an AASP offering carry-in
service. Service will be performed at the location, or the store may send the Covered
Equipment to an Apple repair service (“ARS”) location to be repaired. Once you are
notified that service is complete, you will promptly retrieve the Covered Equipment.

(ii) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple
determines that your Covered Equipment is eligible for mail-in service, Apple will send
you prepaid way bills (and if you no longer have the original packaging, packaging
material) and you will ship the Covered Equipment to an ARS location in accordance
with Apple’s instructions. Once service is complete, the Apple repair service location
will return the Covered Equipment to you. Apple will pay for shipping to and from your
location if all instructions are followed.
English

(iii) Express replacement or do-it-yourself (“DIY”) parts service. Express replacement is
available for certain Covered Equipment products, and DIY parts service is available
for many Covered Equipment parts or accessories, allowing you to service your own
product. If express replacement or DIY parts service is available in the circumstances,
the following process will apply.
(a) Service where Apple requires return of the replaced product or part. Apple may
require a credit card authorization as security for the retail price of the replacement
product or part and applicable shipping costs. If you are unable to provide credit
card authorization, service may not be available to you and Apple will offer
alternative arrangements for service. Apple will ship a replacement product or
part to you with installation instructions, if applicable, and any requirements for
the return of the replaced product or part. If you follow the instructions, Apple will
cancel the credit card authorization, so you will not be charged for the product
or part and shipping to and from your location. If you fail to return the replaced
product or part as instructed or return a replaced product or part that is ineligible
for service, Apple will charge the credit card for the authorized amount.
(b) Service where Apple does not require return of the replaced product or part.
Apple will ship you free of charge a replacement product or part accompanied by
instructions on installation, if applicable, and any requirements for the disposal of
the replaced product or part.
(c)

Apple is not responsible for any labor costs you incur relating to express
replacement or DIY parts service. Should you require further assistance,
call Apple at the telephone number listed in the Getting Started Guide.

6.2 Apple reserves the right to change the method by which Apple may provide repair or
replacement service to you, and your Covered Equipment’s eligibility to receive a particular
method of service. Service will be limited to the options available in the country where
service is requested. Service options, parts availability and response times may vary according
to country. You may be responsible for shipping and handling charges if the Covered
Equipment cannot be serviced in the country it is in. If you seek service in a country that is
not the country of purchase, you will comply with all applicable import and export laws and
regulations and be responsible for all custom duties, V.A.T. and other associated taxes and
12

English

charges. For international service, Apple may repair or exchange defective products and parts
with comparable products and parts that comply with local standards.
7.

Your Responsibilities.
To receive service or support under the Plan, you agree to comply with the following:
(i)

Provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if
requested;

(ii) Provide information about the symptoms and causes of the issues with the Covered
Equipment;
(iii) Respond to requests for information, including but not limited to the Covered Equipment serial
number, model, version of the operating system and software installed, any peripherals devices
connected or installed on the Covered Equipment, any error messages displayed, actions taken
before the Covered Equipment experienced the issue and steps taken to resolve the issue;
(iv) Follow instructions Apple gives you, including but not limited to refraining from sending
Apple products and accessories that are not subject to repair or replacement service and
packing the Covered Equipment in accordance with shipping instructions;
(v) Update software to currently published releases prior to seeking service; and
(vi) Make sure to backup software and data residing on the Covered Equipment. DURING APP
FOR IPHONE SERVICE, APPLE WILL DELETE THE CONTENTS OF THE IPHONE AND REFORMAT
THE STORAGE MEDIA. Apple will return your iPhone or provide a replacement iPhone as
the iPhone was originally configured, subject to applicable updates. Apple may install iOS
updates as part of hardware service that will prevent the iPhone from reverting to an earlier
version of the iOS. Third party applications installed on the iPhone may not be compatible or
work with the iPhone as a result of the iOS update. You will be responsible for reinstalling all
other software programs, data and passwords.
8.

Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND
AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF
RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE
English

TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR
ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES
AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN
SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT
WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK
TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR
(iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS
OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS
AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. NOTHING IN THIS AGREEMENT
SHALL EXCLUDE OR LIMIT APPLE’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED
BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND
REGULATIONS MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR
REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
9.

Cancellation
You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, call Apple
at the telephone number listed in the Getting Started Guide, or send or fax written notice with
your Plan Agreement Number to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill,
Cork, Republic of Ireland (fax number: +353-(0)21-428-3917). A copy of the Plan’s original proof of
purchase must accompany your notice. Unless local law provides otherwise, if you cancel within
thirty (30) days of your Plan’s purchase, or receipt of these Terms and Conditions, whichever occurs
later, you will receive a full refund less the value of any service provided under the Plan. If you
cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund
of the original purchase price, based on the percentage of unexpired Coverage Period from the
Plan’s date of purchase, less (a) a cancellation fee listed in section 12 or ten percent (10%) of the
pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan.
Unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or material
misrepresentation. Unless applicable local law provides otherwise, Apple may also cancel this plan

English

if service parts for the Covered Equipment become unavailable, upon thirty (30) days’ prior written
notice. If Apple cancels this Plan for the unavailability of service parts, you will receive a pro-rata
refund for the Plan’s unexpired term.
10. Transfer of Plan
(i)

With Transfer of Covered Equipment to New Owner. Subject to the restrictions set forth below,
you may make a one-time permanent transfer of all of your rights under the Plan to another
party, provided that: (a) the transfer includes the original Proof of Purchase, the Plan’s
Confirmation and all of the Plan’s packaging material, including printed materials and these
Terms and Conditions; (b) you notify Apple of the transfer by sending or faxing notice of
transfer to Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland,
fax number +353-(0)21-428-3917, respectively, and (c) the party receiving the Plan accepts the
Terms and Conditions of the Plan. When notifying Apple of the transfer of the Plan, you must
provide the Plan Agreement Number, the serial numbers of the Covered Equipment being
transferred, and the name, address, telephone number and email address of the new owner.

(ii) With Transfer From Original Covered Equipment to New Covered Equipment. You may make a
one time, permanent transfer of the coverage under the Plan to a new Apple product that is
owned and purchased by you within thirty (30) days of the Covered Equipment purchase. The
new product must be eligible for coverage under the Plan and at the time of transfer both
products must be covered under the Apple one (1) year limited warranty. Apple will issue
a Plan Confirmation for the new product, which will then become the Covered Equipment.
When notifying Apple of the transfer, you must provide the Plan Agreement Number, the
serial numbers and Proof of Purchase of the products being transferred by sending or faxing,
where available, notice of transfer to Apple as set forth in the section immediately above.
11. General Terms
(i)

Apple may subcontract or assign performance of its obligations to third parties but shall not
be relieved of its obligations to you in doing so.

(ii) Apple is not responsible for any failures or delays in performing under the Plan that are due
to events outside Apple’s reasonable control.

English

(iii) You are not required to perform preventative maintenance on the Covered Equipment to
receive service under the Plan.
(iv) This Plan is offered and valid only if you are a resident of a country in which Apple or
its affiliated companies offers the Plan that are set forth here:
http://www.apple.com/legal/applecare/emeaiphonedcountrylist.html. This Plan is not
offered to persons who have not reached the age of majority. This Plan may not be
available in all states, and is not available where prohibited by law.
(v)

In carrying out its obligations Apple may, at its discretion and solely for the purposes of
monitoring the quality of Apple’s response, record part or all of the calls between you and Apple.

(vi) You agree that any information or data disclosed to Apple under this Plan is not confidential
or proprietary to you. Furthermore, you agree that Apple may collect and process data on
your behalf when it provides service. This may include transferring your data to affiliated
companies or service providers in accordance with the Apple Customer Privacy Policy.
(vii) Apple has security measures, which should protect your data against unauthorized access
or disclosure as well as unlawful destruction. You will be responsible for the instructions
you give to Apple regarding the processing of data, and Apple will seek to comply with
those instructions as reasonably necessary for the performance of the service and support
obligations under the Plan. If you do not agree with the above or if you have questions
regarding how your data may be impacted by being processed in this way, call Apple at
the telephone number listed in the Getting Started Guide.
(viii) Apple will protect your information in accordance with Apple Customer Privacy Policy
available at URL www.apple.com/legal/warranty/privacy. If you wish to have access to the
information that Apple holds concerning you or if you want to make changes, access URL
www.apple.com/contact/myinfo to update your personal contact preferences or you may
contact Apple s European data controller at privacyeurope@apple.com.
(ix) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation,
prevail over any conflicting, additional, or other terms of any purchase order or other document,
and constitute your and Apple’s entire understanding with respect to the Plan.

English

(x)

You must purchase and register the Plan while your Apple-branded iPhone is within Apple’s
One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a
renewal, it will determine the price and terms.

(xi) There is no informal dispute settlement process available under this Plan.
(xii) The financial obligations of this Plan are backed by Apple Distribution International,
Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. Should Apple Distribution
International fail to meet those obligations, Apple Operations Europe, HollyHill Industrial
Estate, Hollyhill, Cork, Ireland would assume such obligations.
(xiii) In the event any section or portion of a section of these terms and conditions are deemed
invalid, void or unenforceable, that section or portion of a section shall be severed from
these terms and conditions, and the remaining terms and conditions shall continue in full
force and effect.
(xiv) These terms and conditions shall be governed by and construed under the laws of the
country in which the Plan was purchased. This choice of law does not include the conflicts of
laws provisions thereof nor the UN Sales Convention.
(xv) There is no deductible payment due in respect of a claim made under this Plan.
(xvi) The Plan will not be cancelled due to pre-existing conditions in the Covered Equipment that
are eligible for service under the Plan.
12. Country Variations
The following country, province and state variations will control if inconsistent with any other
provisions of this Plan:
UNITED KINGDOM
SECTION 8 - SECTION 8 IS REPLACED BY THE FOLLOWING PROVISIONS:
8.1 - Apple is not responsible for ensuring that the Plan is suitable for your required purpose.
8.2 - Nothing in these Terms and Conditions shall limit or exclude Apple’s liability (i) for death
or personal injury caused by its negligence or (ii) for fraud or (iii) any liability which cannot be
excluded by law.

English

8.3 - Subject to clauses 8.2 and 8.4, Apple will not be liable whether in contract, tort (including
negligence) or otherwise for any loss or damage caused by it or its employees or agents under
and / or in connection with this Plan:
i) where such loss or damage is not a reasonably foreseeable result of any such breach; or
ii) for any increase in loss or damage resulting from breach by you of any term of this Plan; or
iii) for any losses that relate to a business operated by you (including without limitation lost
data, lost profits or business interruption).
8.4 Subject to clause 8.2, if you are not a consumer, Apple’s maximum liability whether in contract,
tort (including negligence) or otherwise for any loss or damage caused by it or its employees or
agents under and / or in connection with this Plan shall be limited to a sum equivalent to the
amount which you paid Apple for the Plan.
8.5 – These terms and conditions do not affect your statutory rights as a consumer, nor your right
to cancel the Plan as per Section 9. For further information about your statutory rights contact
your local Trading Standards Department or Citizens’ Advice Bureau.
Section 9 - You have the right to cancel this Plan within forty-five (45) days of purchase and
receive a full refund unless you have received support or services under the Plan. After the 45-day
cancellation period, you may cancel the Plan at any time within the Plan’s term and obtain a pro
rata refund of the Plan’s original purchase price, based on the remaining period of full unexpired
months of cover provided by the Plan. If you have received service and support, the Plan will
continue in accordance with these Terms and Conditions.
Section 11 (ix) is replaced with the following:
If you are a consumer: These terms and conditions together with any previous written or oral
representations given or made by Apple or any representative of Apple constitute your and
Apple’s entire understanding with respect to the Plan. Such terms shall prevail over any conflicting,
additional, or other terms of any purchase order or other document submitted by you.
If you are not a consumer: The terms of the Plan, including the original sales receipt of the Plan
and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase
order or other document, and constitute your and Apple’s entire understanding with respect to
the Plan. Any other warranties, conditions and / or terms which might otherwise be implied into
these terms and conditions are hereby excluded to the fullest extent permitted by law.
18

English

IRELAND
SECTION 8 - SECTION 8 IS REPLACED BY THE FOLLOWING:
8.1- IF YOU ARE A CONSUMER, NOTHING IN THESE TERMS AND CONDITIONS SHALL LIMIT OR
EXCLUDE OUR LIABILITY FOR BREACH OF ANY TERM IMPLIED BY STATUTE.
8.2 - IF YOU ARE NOT A CONSUMER:
- THESE TERMS AND CONDITIONS SET OUT THE FULL EXTENT OF OUR OBLIGATIONS AND
LIABILITIES IN RESPECT OF THE PLAN;
- THERE ARE NO WARRANTIES, CONDITIONS OR OTHER TERMS THAT ARE BINDING ON US EXCEPT
AS EXPRESSLY STATED IN THESE TERMS AND CONDITIONS; AND
- ANY WARRANTY, CONDITIONS OR OTHER TERM CONCERNING THE PLAN WHICH MIGHT
OTHERWISE BE IMPLIED INTO OR INCORPORATED IN THESE TERMS AND CONDITIONS BY
STATUTE, COMMON LAW OR OTHERWISE (INCLUDING WITHOUT LIMITATION ANY IMPLIED TERM
AS TO QUALITY, FITNESS FOR PURPOSE, REASONABLE CARE AND SKILL) IS HEREBY EXPRESSLY
EXCLUDED. IN PARTICULAR, APPLE WILL NOT BE RESPONSIBLE FOR ENSURING THAT THE PLAN IS
SUITABLE FOR YOUR PURPOSES.
8.3 - NOTHING IN THESE TERMS AND CONDITIONS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR
DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.
8.4 - SUBJECT TO CLAUSE 8.3, WE WILL NOT BE LIABLE UNDER THESE TERMS AND CONDITIONS
FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY
OTHER INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND
WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.
8.5- SUBJECT TO CLAUSE 8.3, OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND
CONDITIONS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN
NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO US IN RESPECT OF THE PLAN.
Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a prorata refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of
the pro-rata amount, whichever is less.
DENMARK
Section 8:
English

Section 8 (Limitation of liability) is supplemented by the following provision:
The limitation of liability set forth in section 8 shall not apply to losses and/or damages that have
been caused by wilful or grossly negligent acts. This complies whether or not such liability is
based on contract or any other theory.
Mandatory liability under the Product Liability Act is not affected by the limitation of liability
mentioned in section 8.
Section 9:
Section 9 is supplemented by the following provision:
a)

If you are a consumer and you have entered this Plan through the Apple Online Store
web site or through another distance contract (e.g. over the phone), you may cancel the
Plan within 14 days following your purchase of the Plan, or the receipt of these Terms and
Conditions, whichever occurs later, and you will receive a full refund of the purchase price in
accordance with the Consumers Contract Act.

If you cancel your purchase more than 30 days after your receipt of this Plan, but no later than
6 months after the purchase , you will receive a pro-rata refund of the purchase price, less a
cancellation fee of DKK 180 or 10 per cent of the pro-rata refund, whichever amount is less.

If you cancel your purchase after the above-mentioned 6 months period you will receive
a pro-rata refund of the purchase price but will not be charged any cancellation fee in
accordance with the Danish Act on Certain Consumer Contracts.

Provided that in all cases (a) - (c ) the value of any services provided prior to cancellation shall be
deducted from any refund due.
FRANCE
SECTION 8 - SECTION 8 IS REPLACED BY THE FOLLOWING:
8.1- IF YOU ARE A CONSUMER, NOTHING IN THE PLAN SHALL LIMIT OR EXCLUDE OUR LIABILITY
FOR BREACH OF ANY TERM IMPLIED BY MANDATORY CONSUMER LAWS AND, MORE
GENERALLY, ANY RIGHTS YOU MAY HAVE UNDER MANDATORY CONSUMER LAWS.
8.2 - IF YOU ARE NOT A CONSUMER:
- THESE TERMS AND CONDITIONS SET OUT THE FULL EXTENT OF OUR OBLIGATIONS AND
LIABILITIES IN RESPECT OF THE PLAN;
20

English

- THERE ARE NO WARRANTIES, CONDITIONS OR OTHER TERMS THAT ARE BINDING ON US
EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND CONDITIONS; AND
- ANY OTHER WARRANTY AND/OR OBLIGATION CONCERNING THE PLAN WHICH WE MIGHT
BORN PURSUANT TO LAW (INCLUDING ANY IMPLIED TERM AS TO CARE AND SKILL) IS HEREBY
EXPRESSLY EXCLUDED. IN PARTICULAR, APPLE WILL NOT BE RESPONSIBLE FOR ENSURING
THAT THE PLAN IS SUITABLE FOR YOUR PURPOSES.
8.3 - NOTHING IN THESE TERMS AND CONDITIONS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR
DEATH OR PERSONAL INJURY FOR WHICH WE WOULD BE FOUND RESPONSIBLE, FOR FRAUD
(DOL) OR FOR WILFUL MISCONDUCT (FAUTE LOURDE).
8.4 - SUBJECT TO CLAUSES 8.1 AND 8.3, WE WILL NOT BE LIABLE UNDER THESE TERMS AND
CONDITIONS FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF OPPORTUNITIES, LOSS
OF DATA OR FOR ANY OTHER INDIRECT LOSS.
8.5- SUBJECT TO CLAUSES 8.1 AND 8.3, OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE
TERMS AND CONDITIONS SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT YOU PAID IN
RESPECT OF THE PLAN.
Section 9 – Section 9 is completed and amended as follows:
If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund
of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the pro-rata
amount, whichever is less.
If you are a consumer and have purchased the Plan by way of a “distance selling” technique, as per
French consumer laws, you have the right, in accordance with Articles L.121-20 and L.121-20-1 of
the French Consumer code, to cancel the Plan without charge during a period of 7 days following
your purchase of the Plan (or such longer period as is expressly provided, in specific circumstances,
by the said Articles of the French Consumer code). All amounts you have paid for the Plan will be
reimbursed to you. However, should supply of the services under the Plan have begun with your
consent prior to expiry of the said 7-day period, the aforementioned cancellation right shall not
be applicable. After the said 7-day cancellation period in the event it is applicable or at any time
should supply of the services have begun with your consent prior to expiry of the said period, as
per the above, your cancellation rights shall be as set out in Section 9 (Cancellation), as the same is
completed by this Section 12 (Country Variations).
English

Section 11 – Section 11 is completed and amended as follows:
Duration of this Plan is indicated in the Plan Confirmation.
If you are a consumer and have purchased the Plan by way of a “distance selling” technique, as per
French consumer laws, paragraph (ii) of Section 11 (General Terms) is replaced with the following:
Apple is not responsible for any failures or delays in performing under the Plan that are due to
(i) you, (ii) an unforeseeable and insuperable action or omission of a third party or (iii) a force
majeure event.
Moreover, in accordance with French law, apart from this Plan, and if applicable, Apple provides
consumers a guarantee for defects of conformity (Articles L.211-1 et seq. of the French Consumer
code) and for hidden defects under the conditions stated in Articles 1641 to 1649 of the French
Civil code.
In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
consumers and are here below reproduced in their entirety (as translated by Apple):
Article L.211-4 of the French Consumer code: “The seller must deliver a good which conforms
to the contract and will be liable for defects of conformity existing at the time of delivery. The
seller will also be liable for defects of conformity resulting from the packing, the instructions for
assembly or the installation when the seller was in charge of installation pursuant to the contract
or when the said installation is carried out under the seller’s responsibility”.
Article L.211-5 of the French Consumer code: “To be conform to the contract, the good must:
1° Be fit for the purpose for which a good of the same type is normally used and, if applicable:
-

comply with the description given by the seller and possess the qualities which the seller
has held out to the buyer as a sample or model;

have the qualities which the buyer can legitimately expect, taking into account the public
statements made by the seller, the producer or its representative, including in advertising or
on labelling;

2° Or have the features defined by mutual agreement of the parties or be fit for any special use
sought by the buyer, made known to the seller and which the seller has accepted.”
Article L.211-12 of the French Consumer code: ”Legal action based on defect of conformity lapses
two years after delivery of the good.”
22

English

Article 1641 of the French Civil code: “The Seller is bound by a warranty on account of the hidden
defects of the good sold that render it unfit for the use for which it was intended, or that so
reduce the said use, that the buyer would not have acquired the good, or would have offered
a lower price for it, had they been known to him.”
Article 1648 par. 1 of the French Civil code: “Legal action based on redhibitory defects must be
introduced by the buyer within a period of two years following the discovery of the defect.”
For these terms and conditions, including the aforementioned extracts of the French Consumer
and Civil codes, in French, please go to http://www.apple.com/legal/warranty/.
GERMANY
SECTION 6.2 - SECTION 6.2 IS REPLACED BY THE FOLLOWING:
6.2 Apple reserves the right to change the method by which Apple may provide repair or
replacement service to you, and your Covered Equipment’s eligibility to receive a particular
method of service. Such changes will not have a negative impact on your rights or mitigate
your rights under the Plan. Service will be limited to the options available in the country where
service is requested. The options for Germany are detailed at www.apple.com/de/support.
Service options, parts availability and response times may vary according to country. You
may be responsible for shipping and handling charges if the Covered Equipment is outside
the country of purchase and cannot be serviced in the country it is in. If you seek service
in a country that is not the country of purchase, you will comply with all applicable import
and export laws and regulations and be responsible for all custom duties, V.A.T. and other
associated taxes and charges. For international service, Apple may repair or exchange defective
products and parts with comparable products and parts that comply with local standards.
SECTION 8 - SECTION 8 IS REPLACED BY THE FOLLOWING:
THE BENEFITS CONFERRED BY THE PLAN ARE IN ADDITION TO ANY STATUTORY RIGHTS OR CLAIMS
IN THE EVENT OF DEFECTS IN WORKMANSHIP OR TITLE OF THE COVERED EQUIPMENT AND DO
NOT RESTRICT SUCH RIGHTS. YOUR RIGHTS IN THE EVENT OF ANY DEFECTS IN WORKMANSHIP OR
TITLE OF DELIVERABLES UNDER THE PLAN ARE GOVERNED BY STATUTORY LAW AND LIMITED AS
FOLLOWS: IF YOU DO NOT ACT AS A “CONSUMER” WITHIN THE MEANING OF SECTION 13 GERMAN
CIVIL CODE (I.E. A CUSTOMER PURCHASING THE PLAN FOR A PURPOSE OUTSIDE THE SCOPE OF
ITS TRADE, BUSINESS OR INDEPENDENT PROFESSION), BUT AS AN “ENTREPRENEUR” WITHIN THE
English

MEANING OF SECTION 14 GERMAN CIVIL CODE THE LIMITATION PERIOD SHALL BE ONE YEAR FROM
RECEIPT OF THE PRODUCTS OR SERVICES.
ANY LIABILITY IN DAMAGES BASED ON ANY LEGAL THEORY SHALL BE SUBJECT TO THE
FOLLOWING LIMITATION:
(I)

APPLE’S LIABILITY FOR DAMAGES CAUSED BY SLIGHT NEGLIGENCE, IRRESPECTIVE OF ITS
LEGAL GROUND, SHALL BE LIMITED AS FOLLOWS:
(A) APPLE SHALL BE LIABLE UP TO THE AMOUNT OF THE FORESEEABLE DAMAGES TYPICAL
FOR THIS TYPE OF CONTRACT DUE TO A BREACH OF MATERIAL CONTRACTUAL OBLIGATIONS;
(B) APPLE SHALL NOT BE LIABLE DUE TO A SLIGHTLY NEGLIGENT BREACH OF ANY OTHER
DUTY OF CARE APPLICABLE.

(II) THE AFORESAID LIMITATIONS OF LIABILITY SHALL NOT APPLY TO ANY MANDATORY
STATUTORY LIABILITY, IN PARTICULAR TO LIABILITY UNDER THE GERMAN PRODUCT LIABILITY
ACT (PRODUKTHAFTUNGSGESETZ), AND LIABILITY FOR CULPABLY CAUSED INJURIES OF LIFE,
BODY OR HEALTH. IN ADDITION, SUCH LIMITATIONS OF LIABILITY SHALL NOT APPLY IF AND
TO THE EXTENT APPLE HAS ASSUMED A SPECIFIC GUARANTEE.
(III) SUBSECTIONS (I) AND (II) SHALL APPLY ACCORDINGLY TO APPLE ’S LIABILITY FOR FUTILE
EXPENSES.
(IV) THE AFORESAID LIMITATIONS OF LIABILITY SHALL ALSO APPLY TO THE LIABILITY OF APPLE’S
EMPLOYEES AND AGENTS.
(V) THE FOREGOING SHALL NOT AFFECT ANY SHIFT IN A BURDEN OF PROOF TO YOUR
DISADVANTAGE.
Section 9 – Section 9 is replaced by the following:
You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at the
telephone number listed in the Getting Started Guide, or send or fax written notice with your Plan
Agreement Number to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic
of Ireland (fax number: +353-(0)21-428-3917). A copy of the Plan’s original proof of purchase must
accompany your notice. If you cancel within thirty (30) days of your Plan’s purchase, or receipt of
these Terms and Conditions, whichever occurs later, you will receive a full refund less the value
of any service provided under the Plan. If you cancel more than 30 days after your receipt of
this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, based on the
24

English

percentage of unexpired Coverage Period from the Plan’s date of purchase, less (a) a cancellation
fee of €25.00 or ten per cent (10%) of the pro-rata amount, whichever is less, and (b) the value
of any service provided to you under the plan. Apple may cancel this Plan for fraud or material
misrepresentation.
Section 11.v to 11.viii - Section 11.v to 11.viii shall not apply to any personal data collected or
processed by Apple through an establishment of Apple in Germany. Where legally required,
Apple will separately ask you for your consent with regard to such data.
ITALY
AppleCare Protection Plan benefits are in addition to rights provided by consumer protection laws
in your jurisdiction.
Under articles 128-135 of the Legislative Decree n. 206 6 September 2005 (Consumer Code), Italian
consumers have up to 26 months to claim against the seller that a product was defective when
delivered. Defects apparent in the first 6 months, are presumed to have existed at delivery. A
consumer making a claim under the Consumer Code may contact an Apple Authorized Service
Provider to assess if a defect existed at delivery.
Section 8 a. If you are a consumer, nothing in these Terms and Conditions shall limit or exclude Apple’s
liability in case of violation of the legislation applicable to the Plan.
b. If you are not a consumer:
(i)

these terms and conditions set out the full extent of our obligations and liabilities in respect
of the services under this Plan; (ii) there are no warranties, conditions or other terms that
are binding on Apple except as expressly stated in the Plan; (iii) any warranty, condition or
other term concerning the products or services which might otherwise be implied into or
incorporated in the Plan by statute, common law, laws applicable in the country where you
purchased the Plan or otherwise (including without limitation any implied term as to quality,
fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum
extent permitted by law. In particular, we will not be responsible for ensuring that the Plan
is suitable for your purposes. c. Nothing in the Plan shall limit or exclude Apple’s liability (i)
for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of
the obligations implied by applicable compulsory national laws as to title or (iv) any liability
English

which cannot be excluded or limited by law, in particular under Articles 33 and followings of
the Code of Consumer. d. Subject to clause 8.c in this section, Apple will not be liable under
the Plan for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect
or consequential loss or damage of any kind howsoever arising and whether caused by tort
(including negligence), breach of contract or otherwise. e. Subject to clause 8.c in this section,
Apple’s maximum aggregate liability under the Plan whether in contract, tort (including
negligence) or otherwise shall in no circumstances exceed the amount payable by you to
Apple in respect of the Plan.
Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a prorata refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of
the pro-rata amount, whichever is less.
If you are a consumer, in the event Apple cancels this Plan, you will receive from Apple a
cancellation fee equal to double the cancellation fee that you would have paid if you had
cancelled the Plan at the time Apple cancels.
If you are a consumer and you have entered this Plan through the Apple Store web site or through
the phone, you may cancel this Plan within fourteen days following your purchase of the plan.
You will receive full refund. Articles 50 - 61 of the Italian Legislative Decree No. 206 of 6 September
2005 (Consumer Protection Code) will apply to this Plan if (i) this Plan is entered through the
Apple Store web site, or (ii) this Plan is executed as a “distance contract”.
THE NETHERLANDS
Section 8 (Limitation of liability) is replaced by the following:
For consumers
The benefits conferred by this Plan are in addition to all rights and remedies provided to you by
the applicable mandatory (consumer) laws, including your right to seek for damages in the event
of total or partial non-conformity or inadequate performance by Apple of any of its contractual
obligations.
For non-consumers
This Plan sets out the full extent of Apple’s obligations and liabilities in respect of the performance
of any services under this Plan. There are no warranties, conditions or other terms that are binding
on Apple except as expressly stated in this Plan. Any warranty, condition or other term concerning
26

English

products or services which might otherwise be implied into or incorporated in this Plan by the
applicable law (including, but not limited to, any implied term as to quality, fitness for purpose,
reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law.
In particular, Apple shall not be responsible for ensuring that the Plan is suitable for your purposes.
To the maximum extent permitted by applicable mandatory law, Apple and its employees and
agents will under no circumstances be liable to you or any subsequent owner for any indirect
or consequential damages, including but not limited to costs of recovering, reprogramming, or
reproducing any program or data or the failure to maintain the confidentiality of data outside the
scope of the Dutch Personal Data Protection Act (Wet Bescherming Persoonsgegevens), any loss of
business, profits, revenue or anticipated savings, resulting from Apple’s obligations under this Plan.
For all purchasers of the Plan
To the maximum extent permitted by applicable mandatory law, Apple’s and its employees’ and
agent’s maximum liability to you and any subsequent owner arising under the Plan is limited, at
Apple’s sole option, to the original price paid for the Plan, or replacing or repairing the Covered
Equipment.
Apple specifically does not warrant that it will be able to repair or replace Covered Equipment
without risk to or loss of programs or data.
Nothing in this agreement shall exclude or limit Apple’s liability for (i) death or personal injury
caused by its negligence, (ii) fraud; or (iii) intentional misconduct or gross negligence of Apple’s
senior management.
Section 9 (Cancellation) is completed by the following:
If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata
refund of the original purchase price, based on the percentage of unexpired Coverage Period from
the Plan’s date of purchase, less (a) a cancellation fee of € 25 or ten percent (10%) of the pro-rata
amount, whichever is less.
If you are a consumer and you have purchased this Plan through a distance contract (e.g. through the Apple
website or by phone), you may cancel the Plan within fourteen (14) days after the purchase of this Plan,
unless Apple already commenced the services provided under the Plan within this fourteen (14) day period

English

NORWAY:
CANCELLATION (Section 9) - If you cancel more than 30 days after your receipt of this Plan, you
will receive a pro-rata refund of the Plan’s original purchase price, based on the percentage of
unexpired Coverage Period from the Plan’s date of purchase, less a cancellation fee of NOK 200.00
or 10 per cent of the pro-rata amount, whichever is less.
If you are a consumer and you have entered this Plan through the Apple Store web site or
through another distance contract (e.g. through the phone), you may according to the Act on the
right to repent a sale after a cooling-off period of December 21st 2000, no.105 (“the Cancellation
Act”) cancel this Plan within fourteen days after Apple has met the disclosure requirements
pursuant to the Cancellation Act and your receipt of the repent form, and you will receive a full
refund. If you purchased this Plan through a distance contract other than phone and you make
use of the services available under this Plan before the expiry of the cooling-off period you will
receive a full refund less the value of any service provided under the Plan.
Your rights under the Cancellation Act are in addition to the rights granted to you under section 9.
SPAIN
SECTION 8 8.1- IF YOU ARE A CONSUMER AS DEFINED IN THE SPANISH CONSUMER ACT, NOTHING IN THESE
TERMS AND CONDITIONS SHALL LIMIT, EXCLUDE OR AFFECT THE LEGAL RIGHTS THAT YOU
HAVE AS A CONSUMER IN CASE OF LACK OF CONFORMITY OF THE PRODUCTS.
8.2 - IF YOU ARE NOT A CONSUMER:
- THESE TERMS AND CONDITIONS SET OUT THE FULL EXTENT OF OUR OBLIGATIONS AND
LIABILITIES IN RESPECT OF THE PLAN;
- THERE ARE NO WARRANTIES, CONDITIONS OR OTHER TERMS THAT ARE BINDING ON US
EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND CONDITIONS; AND
- ANY WARRANTY, CONDITION OR OTHER TERM CONCERNING THE PLAN WHICH MIGHT
OTHERWISE BE IMPLIED INTO OR INCORPORATED IN THESE TERMS AND CONDITIONS
BY STATUTE OR REGULATION, CUSTOMARY LAW OR OTHERWISE (INCLUDING WITHOUT
LIMITATION ANY IMPLIED TERM AS TO QUALITY, FITNESS FOR PURPOSE, REASONABLE CARE
AND SKILL) IS HEREBY EXPRESSLY
28

English

EXCLUDED. IN PARTICULAR, APPLE WILL NOT BE RESPONSIBLE FOR ENSURING THAT THE PLAN IS
SUITABLE FOR YOUR PURPOSES.
8.3 - NOTHING IN THESE TERMS AND CONDITIONS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR
DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.
8.4 - SUBJECT TO CLAUSE 8.3, AND TO THE MAXIMUM EXTEND PERMITTED BY APPLICABLE LAW,
WE WILL NOT BE LIABLE UNDER THESE PLAN FOR ANY LOSS OF INCOME, LOSS OF PROFITS,
LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR
DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT, BREACH OF
CONTRACT OR OTHERWISE.
8.5- SUBJECT TO CLAUSE 8.3, AND TO THE MAXIMUM EXTEND PERMITTED BY APPLICABLE LAW,
OUR MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN CONTRACT, TORT
OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO US
IN RESPECT OF THE PLAN.
Section 9 - If you are a consumer and you have entered this Plan through the Apple Store web site
or through the telephone, you may cancel this Plan within fourteen days following your purchase
of the Plan. You will receive full refund.
If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund
of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the pro-rata
amount, whichever is less.
APPLE DISTRIBUTION INTERNATIONAL, HOLLYHILL INDUSTRIAL ESTATE, HOLLYHILL, CORK, REPUBLIC OF IRELAND
WWW.APPLE.COM

042512 APP iPhone EMEA English v5.4

English

AppleCare Protection Plan per iPhone

Scheda prodotto
Servizio e supporto offerti da chi meglio conosce iPhone
iPhone è venduto con un anno di copertura per riparazioni e 90 giorni di assistenza tecnica.Il
programma AppleCare Protection Plan per iPhone amplia la tua copertura di due anni dalla data
di acquisto di iPhone.1 Sia che usi iPhone con un Mac che con un PC, con una semplice chiamata
telefonica potrai risolvere la maggior parte dei problemi.
Informazioni sulla copertura
Questo programma globale è disponibile per tutti i modelli di iPhone la cui garanzia limitata di
un anno è ancora in vigore. Se vendi iPhone prima che AppleCare Protection Plan per tale iPhone
sia scaduto, puoi trasferire il programma di copertura assicurativa al nuovo proprietario.2 Per ogni
dispositivo da assicurare, devi acquistare un programma AppleCare Protection Plan separato.
Conserva il documento che testimonia la copertura, la ricevuta di acquisto originale di iPhone e
quella del programma AppleCare Protection Plan per iPhone. Qualora sorgessero dubbi relativamente
all’idoneità di iPhone per il programma AppleCare Protection Plan per iPhone, Apple potrebbe
richiederti la ricevuta di acquisto.
Opzioni relative all’assistenza tecnica
In caso di difficoltà con iPhone, consulta la sezione dedicata alla risoluzione dei problemi tecnici sul
sito web di supporto per iPhone su www.apple.com/it/support/iphone. Se non dovessi riuscire a
risolvere il problema, i rappresentanti di AppleCare possono aiutarti a risolvere eventuali problemi
tecnici di iPhone e del suo funzionamento con iTunes. Nella Guida Rapida sono elencate le informazioni
di contatto del servizio di assistenza tecnica di Apple e le ore in cui il tale servizio è operativo. Con
la copertura del programma AppleCare Protection Plan per iPhone, Apple offre lo stesso servizio
completo sia agli utenti Mac che Windows.

Italiano

Servizio hardware
Questo programma amplia il servizio di riparazione e sostituzione, compreso nella garanzia di un anno
di Apple, a due anni dalla data di acquisto di iPhone. Questo programma amplia inoltre il servizio di
copertura per la batteria di iPhone ai casi in cui la sua capacità di conservazione della carica elettrica
diminuisce del cinquanta percento (50%) o più rispetto alle specifiche originali.
Quando ottieni il servizio, sono applicabili entrambe le opzioni: il servizio carry-in o per corriere
espresso. Per ulteriori dettagli su come ottenere il servizio, consulta la Guida Rapida. Il dispositivo fornito
da Apple come parte della riparazione o in sostituzione di quello per cui si richiede assistenza può
essere nuovo, usato o ricondizionato.
1. Questo programma amplia la tua copertura di due anni dalla data di acquisto di iPhone. Il programma deve essere acquistato
mentre la garanzia originale di un anno di iPhone è ancora valida. Il servizio di copertura potrebbe essere soggetto ad alcune
restrizioni. I vantaggi di AppleCare Protection Plan si aggiungono a qualunque diritto legale fornito dalle leggi di tutela del
consumatore vigenti nella tua giurisdizione.
2. Per informazioni complete, consulta il documento allegato contenente le Condizioni Generali del servizio AppleCare Protection Plan

Italiano

AppleCare Protection Plan per iPhone

Guida rapida
Prima di contattare il supporto tecnico di Apple, prova a eseguire queste semplici procedure.
In caso di problemi con iPhone, consulta la sezione dedicata alla risoluzione dei problemi tecnici sul
sito web di supporto per iPhone su www.apple.com/it/support/iphone. Per precauzione, è bene fare
una copia di backup dei dati prima di iniziare.
1.

Assicurati di avere l’ultima versione di iTunes.
Puoi scaricarla da www.apple.com/it/itunes/download.

Visita il sito web di supporto per iPhone.
Il sito web di supporto per iPhone contiene link alle opzioni di servizio disponibili, al tutorial
di iPhone, Community e ad altre risorse con risposte alle domande sui vari modi di procedere,
disponibili 24 ore su 24 all’indirizzo www.apple.com/it/support/iphone.

Contatta Apple per ulteriore assistenza.
Se dopo avere provato a eseguire le procedure descritte in questa guida il problema dovesse
persistere, contatta Apple. Un rappresentante di Apple ti chiederà il numero di contratto
AppleCare Protection Plan o il numero di serie di iPhone, che si trova sul vassoio della SIM o nella
schermata Info di iPhone. Dalla schermata iniziale, tocca Impostazioni > Generali > Info e fai
scorrere la pagina.
In Italia
(39) 199 120 800
Lunedì-venerdì
9:00-19:45*

In Svizzera:
(41) 0848 000 132
Lunedì-venerdì
9:00-19:45*
10.00-17.45 (sabato)*

* I numeri di telefono e gli orari del servizio potrebbero variare e sono soggetti a modifiche. Puoi trovare le informazioni
di contatto locali e internazionali più aggiornate su www.apple.com/it/contact/phone_contacts.html.

Italiano

AppleCare Protection Plan per iPhone
Europa/Medio Oriente/India/Africa

Condizioni Generali
Come le norme a tutela del consumatore riguardano il presente Piano
PER I CONSUMATORI DEI PAESI DOVE SONO PREVISTE NORME E REGOLAMENTI A TUTELA DEL
CONSUMATORE, I BENEFICI CONFERITI DAI PIANI MENZIONATI SI AGGIUNGONO A TUTTI I DIRITTI ED I
RIMEDI PREVISTI DALLE PREDETTE NORME E REGOLAMENTI. NESSUN TERMINE DEL PRESENTE PIANO
PREGIUDICHERÀ I DIRITTI CONFERITI AI CONSUMATORI DALLE NORME INDEROGABILI APPLICABILI, IVI
INCLUSO IL DIRITTO DI PRETENDERE L’APPLICAZIONE DEI RIMEDI PREVISTI DALLE NORME IN MATERIA
DI GARANZIA E DI PRETENDERE IL RISARCIMENTO DEI DANNI IN CASO DI INADEMPIMENTO TOTALE
O PARZIALE O DI NON CORRETTO ADEMPIMENTO DA PARTE DI APPLE ALLE PROPRIE OBBLIGAZIONI
CONTRATTUALI. PER MAGGIORI INFORMAZIONI CONSULTA LA SEZIONE N. 12 (“VARIAZIONE IN BASE
AL PAESE”) DI SEGUITO.
1.

Il Piano
Il presente contratto di servizi regola i servizi hardware e di supporto tecnico forniti al
consumatore da Apple Distribution International o dai suoi aventi causa (“Apple”) sulla base
del piano sopraindicato (il “Piano”) per i prodotti e gli accessori a marchio Apple contenuti
nella confezione originale (“Apparecchiatura Coperta”) indicati nel documento di copertura
(“Conferma del Piano”) del consumatore.

Quando la Copertura inizia e cessa
La Copertura inizia a decorrere dall’acquisto del Piano da parte del Consumatore e cessa nella data
specificata nella Conferma del Piano del consumatore (“Periodo di Copertura”). Al fine di ottenere
la Conferma del Piano il consumatore deve registrare la propria Apparecchiatura Coperta ed il
proprio numero di registrazione del Piano (“Numero di Contratto del Piano”) presso Apple. Ove
disponibile l’opzione di auto registrazione, la prova di acquisto costituirà la Conferma del Piano
del consumatore. Il prezzo del Piano è indicato nella prova di acquisto originale. La copertura di
Italiano

servizio di assistenza hardware e di supporto tecnico prevista dal Piano si aggiunge alla garanzia
prevista dalla garanzia hardware fornita dal produttore e dal relativo supporto tecnico.
3.

Che Cosa è Coperto?
3.1 Servizio di assistenza Hardware
Qualora nel corso del Periodo di Copertura, il consumatore formuli una richiesta valida
comunicando ad Apple che (i) è stato riscontrato un difetto di fabbricazione o di manodopera
nell’Apparecchiatura Coperta o, (ii) la capacità della batteria dell’Apparecchiatura Coperta di
trattenere una carica elettrica sia diminuita del cinquanta (50%) per cento o più rispetto alle
specifiche originarie, Apple potrà sia (a) riparare gratuitamente la parte difettosa, utilizzando
parti nuove o rimesse a nuovo che siano pari al nuovo in prestazioni ed affidabilità, ovvero
(b) sostituire l’Apparecchiatura Coperta con un prodotto sostitutivo che sia nuovo o pari al
nuovo in prestazioni ed affidabilità ed avente funzionalità equivalente a quella del prodotto
originale. Qualora Apple sostituisca l’Apparecchiatura Coperta, il prodotto originale diverrà di
proprietà di Apple ed il prodotto sostitutivo di proprietà del consumatore, con copertura per
il residuo periodo di durata del Piano.
3.2 Supporto Tecnico
Durante il Periodo di Copertura, Apple fornirà al cliente l’accesso alle risorse di supporto
tecnico telefonico e via internet. Il Supporto Tecnico può includere assistenza con
installazione, lancio, configurazione, troubleshooting e recupero (ad eccezione del recupero
di dati), inclusi l’archiviazione, il recupero e la gestione di files, l’interpretazione di messaggi di
errori di sistema; nonché la determinazione se è necessario il servizio di assistenza hardware.
Apple fornirà supporto per la ultima release disponibile del software supportato, e per la
precedente Major Release. Ai fini della presente sezione “major Release” significa una rilevante
versione del software che sia stata posta in commercio da Apple con un numero format di
release quale ”1-0” o “2.0” e che non sia in forma beta o pre-release. L’ambito del supporto
tecnico fornito al cliente varierà sulla base del Piano del cliente.
3.3 Ambito del Supporto tecnico
Sulla base del Piano, Apple fornirà supporto tecnico per l’Apparecchiatura Coperta, per
iPad OS (“iOS”) e per applicazioni software che sono preinstallate sulla Apparecchiatura
Coperta (entrambe indicate come “Consumer Software”) per problemi di connessione tra la

Italiano

Apparecchiatura Coperta e un “Supported Computer”, inteso come un computer che soddisfa
le specifiche di connessione dell’Apparecchiatura Coperta.
4.

Che cosa non è Coperto?
4.1 Servizio di assistenza Hardware
Apple può limitare il servizio di assistenza al paese di acquisto originario dell’Apparecchiatura
Coperta. Il Piano non si applica a:
(i)

installazione, rimozione o eliminazione dell’Apparecchiatura Coperta, ovvero fornitura di
apparecchiatura per il periodo in cui l’Apparecchiatura Coperta è sottoposta al servizio
di assistenza;

(ii) Danni causati da (a) un prodotto diverso dall’Apparecchiatura Coperta, (b) incidente,
abuso, uso non appropriato, contatto con sostanze liquide, incendio, terremoto o altre
cause esterne, (c) utilizzo della Apparecchiatura Coperta al di fuori degli usi consentiti
o propri della stessa indicati dal produttore, ovvero (d) servizi (inclusi upgrade ed
espansioni) prestati da soggetti diversi da incaricati di Apple ovvero da una Apple
Authorized Service Provider (“AASP”);
(iii) L’Apparecchiatura Coperta contraddistinta da un numero di serie modificato, cancellato
o rimosso, ovvero che sia stata modificata per alterare le sue funzionalità o prestazioni
senza l’autorizzazione scritta da parte del produttore;
(iv) L’Apparecchiatura Coperta che sia stata persa o rubata. Il presente Piano copre
esclusivamente l’Apparecchiatura Coperta che sia stata restituita integra ad Apple;
(v) I danni di tipo “estetico” ivi inclusi, a titolo meramente esemplificativo e non esaustivo,
graffi, ammaccature, rottura degli elementi in plastica delle porte;
(vi) Manutenzione preventiva sulla Apparecchiatura Coperta; o
(vii) I difetti causati dalla normale usura ovvero altrimenti imputabili alla normale
obsolescenza del prodotto;
4.2 Supporto Tecnico
Il Piano non comprende
(i)

L’utilizzo da parte del cliente di iOS e Consumer Software come applicazioni server-based;
Italiano

(ii) Problematiche che possono essere risolte con un upgrade del software alla ultima
release disponibile;
(iii) Prodotti fabbricati da terzi o effetti degli stessi su o interazioni con l’Apparecchiatura
Coperta,iOs o Consumer Software;
(iv) L’uso da parte del cliente di un computer o di un sistema operativo che non sia
collegato all’Apparecchiatura Coperta ovvero problematiche di connessione con
l’Apparecchiatura Coperta;
(v) Il software Apple diverso dall’iOs ovvero dal Consumer Software, coperto sulla base del
Piano;
(vi) Il software iOS o qualsivoglia altro software Apple individuato come “beta”, “prerelease”,
o “preview” ovvero software analogamente contraddistinti; ovvero
(vii) Danni a, o perdite di qualsiasi software o dati presenti o registrati sull’Apparecchiatura
Coperta. Il recupero e la reinstallazione di programmi software e user data non sono
coperti sulla base del presente Piano.
5.

Come Ottenere Servizi di assistenza e Supporto?
Il cliente potrà ottenere i servizi hardware d il supporto tecnico accedendo al sito web Apple (www.
apple.com/support/country) ovvero chiamando Apple al numero telefonico indicatonella Getting
Started Guide (la “Guida”). In caso di chiamata, un incaricato per il supporto tecnico Apple risponderà
al cliente, richiederà il Numero di Contratto del Piano ovvero il numero seriale dell’Apparecchiatura
Coperta, prima di prestare l’assistenza. Si raccomanda di conservare il documento della Conferma
del Piano nonché la prova dell’acquisto originale dell’Apparecchiatura Coperta e del Piano, poiché
potrebbe essere necessaria qualora vi siano dubbi circa la applicabilità della copertura al prodotto.

Opzioni dei Servizi Hardware
6.1 Apple potrà fornire i servizi hardware attraverso una o più delle seguenti opzioni:
(i)

Italiano

servizio di assistenza carry-in. Il cliente porterà l’Apparecchiatura Coperta presso
un Apple Retail Store o presso un AASP che fornisce il servizio di assistenza “carryin”. Il servizio di assistenza sarà prestato presso tale sede; alternativamente, il punto
vendita potrà inviare l’Apparecchiatura Coperta presso un centro assistenza Apple
(“ARS”) affinché provveda alla riparazione o alla sostituzione. Una volta ricevuta la

comunicazione relativa al completamento del servizio di assistenza di assistenza,
il cliente s’impegna a ritirare tempestivamente l’Apparecchiatura Coperta.
(ii) servizio di assistenza mail-in. Qualora Apple ritenga che il servizio di assistenza
mail-in sia applicabile alla Apparecchiatura Coperta, Apple provvederà ad inviare
al cliente documenti prepagati per l’invio (e nel caso in cui il cliente non abbia
conservato l’imballaggio originale, Apple potrà inviare anche il materiale necessario
per l’imballaggio) e il cliente provvederà a spedire l’Apparecchiatura Coperta presso il
centro ARS Apple, conformemente alle istruzioni ricevute. Una volta prestato il servizio
di assistenza,il centro ARS restituirà l’Apparecchiatura Coperta o un prodotto sostitutivo
al cliente. Apple si farà carico delle spese di spedizione da e verso la sede del cliente a
condizione che tutte le istruzioni siano eseguite.
(iii) sostituzione Express o servizio di ricambio parti do-it-yourself (“DIY”). La sostituzione
Express è disponibile per taluni prodotti della Apparecchiatura Coperta, e il servizio di
ricambio parti DIY è disponibile per molte parti dell’Apparecchiatura Coperta, consentendo
al cliente di procedere alla riparazione del proprio prodotto. Nel caso in cui il servizio di
ricambio parti DIY risulti disponibile, si applica la procedura descritta di seguito.
(a) Servizio di assistenza in caso di richiesta di restituzione della parte o del prodotto
sostituito da parte di Apple. A garanzia del pagamento del prezzo relativo al
prodotto o alle parti di ricambio e alle spese di spedizione, Apple può richiedere
al cliente un’autorizzazione per l’addebito del prezzo su carta di credito. Nel caso
in cui il cliente non possa fornire detta autorizzazione, il servizio di assistenza
potrebbe non essere disponibile; in tal caso, Apple offrirà al cliente un servizio di
assistenza alternativo. Apple provvederà a spedire al cliente il prodotto o la parte
di ricambio, allegando le istruzioni per l’installazione e altre indicazioni relative
alla restituzione della parte o del prodotto sostituito. Se il cliente si atterrà alle
istruzioni ricevute, Apple annullerà l’autorizzazione relativa all’addebito su carta di
credito, pertanto il prezzo relativo alla parte o al prodotto di ricambio, nonché alle
spese di spedizione al e dal domicilio del cliente, non sarà addebitato al cliente.
Qualora la parte o il prodotto sostituito non venga restituito come da istruzioni o
il cliente restituisca una parte o un prodotto sostituito non idoneo per il servizio di
assistenza, Apple addebiterà sulla carta di credito del cliente l’importo autorizzato.
Italiano

(b) Servizio di assistenza senza richiesta di restituzione della parte o del prodotto sostituito
da parte di Apple. Apple spedirà gratuitamente al cliente il prodotto o la parte per la
sostituzione, allegando le eventuali istruzioni per l’installazione, nonché qualsiasi altra
indicazione relativa alla dismissione del prodotto o della parte sostituita.
(c)

Apple non si fa carico di alcuna spesa relativa alla manodopera sostenuta dal
cliente in relazione alla sostituzione express o al servizio di assistenza parti DIY.
Nel caso in cui il cliente dovesse necessitare di ulteriore assistenza, potrà contattare
Apple al numero telefonico indicato nella Guida.

6.2 Apple si riserva il diritto di modificare in qualsiasi momento le modalità di fornitura del
servizio di riparazione o sostituzione, nonché i requisiti affinché l’Apparecchiatura Coperta
possa usufruire di una particolare modalità di assistenza. Il servizio di assistenza sarà limitato
alle opzioni disponibili nel paese ove il servizio di assistenza è richiesto. Le opzioni relative al
servizio di assistenza, la disponibilità delle parti di ricambio ed i tempi di risposta potranno
essere soggetti a variazioni a seconda del Paese. Il cliente potrebbe essere responsabile del
pagamento delle spese di spedizione e gestione se il servizio di assistenza non può essere
prestato all’Apparecchiatura Coperta nel Paese dove si trova. Qualora il cliente richieda
la prestazione del servizio di assistenza in Paese diverso dal Paese di acquisto, il cliente
dovrà rispettare le leggi sulle importazioni e le esportazioni applicabili, e sarà responsabile
del pagamento di tasse doganali, IVA e ogni eventuale onere applicabile. Per il servizio di
assistenza di assistenza internazionale, Apple potrà riparare o sostituire le parti e i prodotti
difettosi con parti e prodotti equivalenti che rispettano gli standard locali.
7.

Responsabilità del Cliente
Per usufruire del servizio di assistenza e del supporto previsto dal presente Piano, resta inteso che
il cliente dovrà seguire le seguenti indicazioni:
(i)

Fornire il proprio Numero di Contratto del Piano e copia della prova di acquisto originale,
se richiesta;

(ii) Fornire informazioni circa i sintomi e le cause delle problematiche riguardanti
l’Apparecchiatura Coperta;
(iii) Rispondere alle richieste di informazioni, tra cui a titolo esemplificativo il numero seriale
dell’Apparecchiatura Coperta, il modello, la versione del sistema operativo e del software
40

Italiano

installato, qualsiasi dispositivo periferico connesso a o installato sulla Apparecchiatura
Coperta, qualsiasi messaggio di errore che appare sul display, le attività poste in essere
prima che si verificasse la problematica sull’Apparecchiatura Coperta e le misure adottate
per risolvere la problematica;
(iv) Seguire le istruzioni impartite da Apple al cliente, incluse a mero titolo esemplificativo
astenersi dall’inviare ad Apple prodotti ed accessori che non siano soggetti al servizio di
riparazione o sostituzione e imballare l’Apparecchiatura Coperta in conformità alle istruzioni
per la spedizione;
(v) Aggiornare il software alle ultime release pubblicate prima di richiedere il servizio; e
(vi)

Assicurarsi di eseguire un back up del software e dei dati presenti sull’Apparecchiatura
Coperta. DURANTE l’APP PER IL SERVIZIO DI ASSISTENZA IPAD, APPLE CANCELLERA’ I
CONTENUTI DELL’IPAD E RIFORMATTERA’ GLI STORAGE MEDIA. Apple restituirà al cliente
il suo iPad o fornirà in iPad sostitutivo avente l’originaria configurazione dell’iPad, con
gli aggiornamenti applicabili. Apple potrà installare nell’ambito del servizio di assistenza
hardware aggiornamenti iOS che impediscano all’iPad di ritornare ad una versione iOS
precedente. Le applicazioni di terzi installate sull’iPad potrebbero essere non compatibili o
non funzionanti con l’iPad a seguito dell’aggiornamento iOS. Il cliente sarà responsabile della
reinstallazione di tutti gli altri programmi software, dati e password.

Limitazioni di responsabilità
ENTRO IL LIMITE MASSIMO CONSENTITO DALLA LEGGE APPLICABILE, APPLE E I SUOI DIPENDENTI
E RAPPRESENTANTI NON SARANNO IN ALCUNA CIRCOSTANZA RITENUTI RESPONSABILI NEI
CONFRONTI DEI CLIENTI O DEI SUCCESSIVI PROPRIETARI PER TUTTI GLI EVENTUALI DANNI
INDIRETTI O CONSEQUENZIALI, IVI INCLUSI, A TITOLO ESEMPLIFICATIVO E NON ESAUSTIVO, I COSTI
DI RIPRISTINO, RIPROGRAMMAZIONE O RIPRODUZIONE DI QUALSIASI PROGRAMMA O DATO, O
LA MANCATA RISERVATEZZA DI DATI, LA PERDITA COMMERCIALE, IL MANCATO GUADAGNO, IL
MANCATO RICAVO O RISPARMIO PRESUNTO, CHE SIANO RICONDUCIBILI AGLI OBBLIGHI DI APPLE
PREVISTI DAL PRESENTE PIANO. NEI LIMITI IN CUI CIÓ SIA CONSENTITO DALLA LEGGE APPLICABILE,
IL LIMITE DELLA RESPONSABILITÁ DI APPLE E DI SUOI DIPENDENTI E RAPPRESENTANTI NEI
CONFRONTI DEI CLIENTI E DEI SUCCESSIVI PROPRIETARI DERIVANTE DAL PRESENTE PIANO NON
ECCEDERÁ IL PREZZO ORIGINARIAMENTE PAGATO PER L’ACQUISTO DEL PIANO. IN PARTICOLARE,
Italiano

APPLE NON GARANTISCE CHE SARÁ IN GRADO DI (i) RIPARARE O SOSTITUIRE L’APPARECCHIATURA
COPERTA SENZA RISCHI CONNESSI ALLA PERDITA DI PROGRAMMI O DATI E DI (ii) MANTENERE LA
RISERVATEZZA DEI DATI O (iii) CHE IL FUNZIONAMENTO DEL PRODOTTO SARA’ ININTERROTTO O
ESENTE DA ERRORI.
NULLA DI QUANTO PREVISTO DAL PRESENTE CONTRATTO ESCLUDE O LIMITA LA RESPONSABILITÁ DI
APPLE IN CASO DI (I) MORTE O LESIONI PERSONALI CAUSATE DA PROPRIA NEGLIGENZA O (II) DOLO.
PER I CONSUMATORI DI PAESI IN CUI BENEFICIANO DI NORME E REGOLAMENTI PER LA TUTELA
DEL CONSUMATORE, LE GARANZIE PREVISTE DAL PRESENTE PIANO SONO DA CONSIDERARSI
AGGIUNTIVE RISPETTO A TUTTI I DIRITTI E I RIMEDI PREVISTI DA DETTE LEGGI E NORME. NEI
LIMTI IN CUI LE RESPONSABILITA’ SULLA BASE DI TALI NORME E REGOLAMENTI POSSONO
ESSERE LIMITATI, LA RESPONSABILITA’ DI APPLE E’ LIMITATA, A SUA ESCLUSIVA DISCREZIONE;
ALLA SOSTITUZIONE O ALLA RIPARAZIONE DELL’APPARECCHIATURA COPERTA OVVERO ALLA
PRESTAZIONE DEL SERVIZIO DI ASSISTENZA. NULLA DI QUANTO PREVISTO DAL PRESENTE
PIANO PREGIUDICHERÁ I DIRITTI DEI CONSUMATORI PREVISTI DALLE LEGGI APPLICABILI, IVI
INCLUSO IL DIRITTO DEL CONSUMATORE DI CHIEDERE IL RISARCIMENTO DEI DANNI IN CASO DI
INADEMPIMENTO ASSOLUTO O PARZIALE OVVERO IN CASO DI INESATTO ADEMPIMENTO DELLE
OBBLIGAZIONI CONTRATTUALI DA PARTE DI APPLE.
9.

Recesso
É possibile recedere in qualsiasi momento dal presente Piano, per qualsivoglia ragione. Nel caso
in cui il cliente decida di recedere dal Piano può contattare Apple al numero di telefono indicato
nella Guida, ovvero spedire per posta o a mezzo fax una comunicazione scritta recante il Numero
di Contratto del Piano al seguente indirizzo: Apple Customer Support, Hollyhill Industrial Estate,
Hollyhill, Cork, Repubblica d’Irlanda, ovvero inviare tale comunicazione via fax (numero di fax:
+353-(0)21-428-3917). A tale comunicazione deve essere allegata una copia della prova di acquisto
originale del Piano. Salvo quanto diversamente previsto dalle leggi locali, in caso di recesso
esercitato entro trenta (30) giorni dall’acquisto del Piano, ovvero, se successiva, dalla ricezione delle
presenti Condizioni Generali, il cliente riceverà un rimborso totale del prezzo pagato, dedotto il
valore dell’assistenza eventualmente fornita ai sensi del Piano. In caso di recesso esercitato oltre
trenta (30) giorni dalla ricezione del presente Piano, il cliente riceverà un rimborso proporzionale
al prezzo di acquisto originario, calcolato in base della percentuale del Periodo di Copertura non

Italiano

maturato, dedotti (a) la penale per il recesso di cui alla sezione 8 ovvero, se inferire, il dieci per cento
(10%) dell’importo pro quota, nonché (b) il valore dell’eventuale assistenza fornita in base al Piano.
Salvo quanto diversamente previsto dalle leggi locali applicabili, nel caso in cui le parti di ricambio
dell’Apparecchiatura Coperta non siano più disponibili, Apple potrà recedere dal presente Piano
inviando un preavviso scritto di trenta (30) giorni. Qualora Apple receda dal presente Piano, il cliente
riceverà un rimborso proporzionale al periodo di durata del Piano non ancora trascorso.
10. Trasferimento del Piano
(i)

Con Trasferimento dell’Apparecchiatura Coperta ad un Nuovo Proprietario. Entro i limiti di
seguito illustrati, è possibile trasferire in via permanente una tantum di tutti i propri diritti
nell’ambito del presente Piano a un soggetto terzo, purché: (a) il trasferimento includa una
copia della prova d’acquisto originale del Piano, la Conferma del Piano e tutto il materiale
packaging riferito al presente Piano, ivi inclusi materiali cartacei e le presenti Condizioni
Generali; (b) il cliente comunichi il trasferimento ad Apple inviando via posta o via fax la
notifica del trasferimento ad Apple Customer Support, Hollyhill Industrial Estate, Hollyhill,
Cork, Irlanda, fax: +353-(0)21-428-3917, e (c) il soggetto terzo che riceve il Piano legga e
accetti le Condizioni Generali del Piano. Al momento della notifica del trasferimento del
Piano ad Apple, è necessario fornire il Numero di Contratto del Piano, i numeri di serie
dell’Apparecchiatura Coperta trasferita, una copia della prova d’acquisto originale del Piano
e il nome, indirizzo, numero di telefono e indirizzo e-mail del nuovo proprietario.

(ii)

Con Trasferimento dall’Originale Apparecchiatura Coperta ad una Nuova Apparecchiatura
Coperta. E’ possibile trasferire in via permanente una tantum la copertura sulla base del
Piano ad un nuovo prodotto che sia di proprietà ed acquistato dal cliente entro trenta
(30) giorni dall’acquisto dell’Apparecchiatura Coperta. Il nuovo prodotto deve essere
idoneo alla copertura della copertura sulla base del Piano e al momento del trasferimento
entrambi i prodotti devono essere coperti sulla base della garanzia limitata Apple di un(1)
anno. Apple emetterà una Conferma del Piano per il nuovo prodotto, che pertanto diverrà
l’Apparecchiatura Coperta. Una volta comunicato ad Apple il trasferimento, il cliente dovrà
fornire il Numero di Contratto del Piano. Il numero seriale e la Prova di Acquisto dei prodotti
oggetto del trasferimento inviando a mezzo posta o via fax, ove possibile, la comunicazione di
trasferimento nei confronti di Apple come prevista dalla sezione immediatamente precedente.

Italiano

11. Disposizioni Generali
(i)

Apple può subappaltare o cedere l’esecuzione dei propri obblighi a terzi. Apple non sarà
tuttavia sollevata dai propri obblighi nei confronti del cliente.

(ii) Apple non è responsabile di eventuali inadempimenti o ritardi nell’esecuzione dei propri
obblighi derivanti dal presente Piano causati da eventi al di fuori del suo ragionevole
controllo.
(iii) Al fine di ricevere il servizio di assistenza ai sensi del Piano, non è necessaria l’esecuzione di
manutenzione preventiva sull’Apparecchiatura Coperta.
(iv) Il presente Piano è offerto e valido solo se il cliente è residente in un Paese nel quale
Apple o le sue società controllate offrono il Piano come di seguito indicato:
http://www.apple.com/legal/applecare/emeaiphonedcountrylist.html. Il presente
Piano non è offerto a soggetti non ancora maggiorenni. Il presente Piano potrebbe non
essere disponibile in ogni Stato e provincia e non è disponibile laddove proibito dalla legge.
(v) Nell’adempimento dei propri obblighi, Apple potrà, a propria discrezione ed esclusivamente
allo scopo di verificare la qualità delle risposte fornite, registrare parzialmente o interamente
le conversazioni tra Apple ed il cliente.
(vi) Il cliente concorda che le informazioni o i dati forniti ad Apple in base al Piano non sono
confidenziali o di proprietà esclusiva del cliente. Inoltre, il cliente concorda che Apple possa
raccogliere e trattare i dati del cliente stesso durante il processo di fornitura del servizio
di assistenza o per rispettare le leggi applicabili. Ciò potrebbe comportare la necessità di
trasferire i dati del cliente a società collegate ovvero a fornitori del servizio di assistenza
di assistenza in conformità alla Customer Privacy Policy di Apple consultabile sul sito web
indicato di seguito.
(vii) Apple ha messo a punto misure di sicurezza atte a proteggere i dati dei clienti contro
l’accesso non autorizzato o alla divulgazione o alla distruzione illegale dei dati stessi. Il cliente
sarà responsabile per le istruzioni impartite ad Apple sul trattamento dei dati, ed Apple
cercherà di conformarsi a tali istruzioni nella misura necessaria secondo ragionevolezza al fine
di fornire il servizio di assistenza e l’assistenza di cui al Piano. Qualora il cliente non dovesse
concordare con quanto suesposto o se avesse domande riguardanti l’impatto che potrebbe

Italiano

derivare ai propri dati dal trattamento degli stessi, é invitato a contattare Apple al numero di
telefono indicato nella Guida.
(viii) Apple proteggerà le informazioni del cliente in conformità alla propria policy in materia di
privacy del cliente disponibile all’indirizzo www.apple.com/legal/warranty/privacy. Il cliente,
per accedere alle proprie informazioni di cui Apple risulta in possesso o per apportarvi delle
modifiche, deve consultare il sito web URL www.apple.com/contact/myinfo, ovvero contattare
il controller dei dati personali europeo di Apple all’indirizzo e-mail privacyeurope@apple.com.
(ix) Le Condizioni Generali di cui al presente Piano sono destinate a prevalere su ogni condizione
discordante, aggiuntiva ovvero qualunque altra condizione eventualmente prevista da ordini
di acquisto o da qualsiasi altro documento, e costituiscono l’intero accordo tra Apple e il
cliente in relazione al Piano.
(x)

Il cliente deve acquistare e registrare il Piano durante il periodo in cui il prodotto a marchio
Apple é coperto dalla Garanzia Annuale Limitata Apple. Apple non è obbligata a rinnovare il
presente Piano. Nel caso in cui Apple dovesse proporre di rinnovare il Piano, ne determinerà il
prezzo e le condizioni.

(xi) Il presente Piano non prevede un procedimento di composizione amichevole delle
controversie.
(xii) Gli obblighi finanziari del presente Piano sono sostenuti da Apple Distribution International,
Hollyhill Industrial Estate, Hollyhill, Cork, Repubblica d’Irlanda. Nel caso in cui Apple
Distribution International non adempia a tali obblighi, questi ultimi saranno assunti da Apple
Operations Europe, Hollyhill Industrial Estate, Hollyhill, Cork, Irlanda.
(xiii) Nel caso in cui una sezione o parte di una sezione delle presenti Condizioni Generali sia ritenuta
non valida, nulla o inapplicabile, detta sezione o parte di sezione sarà eliminata dalle Condizioni
Generali e le restanti Condizioni Generali continueranno ad essere valide ed efficaci.
(xiv) Il presente Piano sarà disciplinato dalle leggi vigenti nel Paese in cui il Piano è stato
acquistato ed attivato. Tale scelta in materia di legislazione applicabile non include le norme
in materia di diritto internazionale privato né la Convenzione delle Nazioni Unite sui contratti
di vendita internazionale di merci.
(xv) Non è consentito compensare pagamenti dovuti con riferimento a contestazioni formulate
sulla base del presente Piano.
Italiano

(xvi) Il Piano non sarà cancellato a causa di condizioni preesistenti nell’Apparecchiatura Coperta
che sia idonea per i servizi sulla base del Piano.
12. Variazioni Paese
Le seguenti variazioni in base al Paese di acquisto prevarranno nel caso in cui si discostino da altre
disposizioni del presente Piano:
ITALIA
I vantaggi dell’AppleCare Protection Plan si aggiungono ai diritti previsti dalla normativa a tutela
del consumatore applicabile nel tuo paese.
Ai sensi degli articoli 128–135 del Decreto Legislativo n. 206 del 6 settembre 2005 (“Codice del
Consumo”), i consumatori italiani hanno fino a 26 mesi per denunciare al venditore un difetto
del prodotto esistente al momento della consegna dello stesso. Si presume che i difetti che si
manifestano nei primi 6 mesi dalla consegna del prodotto esistessero già al momento della
consegna. Un consumatore che intenda fare valere la garanzia ai sensi del Codice del Consumo
può rivolgersi ad un Centro di Assistenza Autorizzato Apple per accertare l’esistenza del difetto
al momento della consegna.”
Sezione 8
• Se il cliente è un consumatore, nessuna previsione delle presenti Condizioni Generali limiterà o
escluderà la responsabilità di Apple in caso di violazione delle norme applicabili al Piano.
• Se il cliente non è un consumatore:
• le presenti condizioni generali stabiliscono il limite massimo degli obblighi e delle responsabilità
con riferimento ai servizi di assistenza sulla base del presente Piano;
• non vi sono garanzie, condizioni o altri termini vincolanti per Apple ad eccezione di quelle
espressamente previste dal Piano;
• qualsiasi garanzia, condizione o altro termine relativo ai prodotti o ai servizi di assistenza che
potrebbe essere richiamata o resa applicabile al Piano in forza di leggi, common law, norme
applicabili nel Paese in cui il cliente ha acquistato il Piano ovvero altrimenti (inclusa a mero titolo
esemplificativo qualsivoglia condizione relativa alla qualità, idoneità alle scopo, ragionevole
diligenza e perizia) è qui espressamente esclusa nei limiti massimi consentiti dalla legge. In
particolare, Apple non sarà tenuta a garantire che il Piano sia idoneo per le esigenze del cliente.
46

Italiano

• Nessuna previsione nel Piano limiterà o escluderà la responsabilità di Apple (i) per morte o
lesioni personali causate da negligenza di Apple o (ii) per dolo ovvero (iii) per qualsiasi violazione
delle obbligazioni richiamate dalle norme inderogabili nazionali in materia di proprietà ovvero (iv)
per qualsivoglia responsabilità che non può essere esclusa o limitata per legge, ed in particolare
per quanto dispongono gli articoli 33 e ss. del Codice del Consumo.
• Fermo quanto previsto dalla clausola 8.c della presente sezione, Apple non sarà responsabile
sulla base del Piano per alcuna perdita di fatturato, mancato guadagno, perdita di contratti, perdita
di dati ovvero per qualsiasi perdita o danno indiretto o consequenziale di qualsivoglia natura di
ogni origine e sia derivante da fatto illecito (anche di natura colposa), che da inadempimento
contrattuale o di diversa natura.
• Fermo quanto previsto alla clausola 8c nell presente sezione, la responsabilità massima
complessiva di Apple sulla base del Piano, sia di natura extracontrattuale, extracontrattuale (anche
colposa) che di diversa natura non potrà in ogni caso eccedere l’importo dovuto dal cliente ad
Apple con riferimento al Piano.
Sezione 9 - Qualora il cliente eserciti il recesso oltre 30 giorni dopo aver ricevuto il presente Piano,
il cliente riceverà un rimborso pro quota del prezzo di acquisto originario del Piano, dedotto un
indennizzo per recesso pari al minor importo tra Euro 25,00 ed il 10% dell’importo pro quota.
Qualora il cliente sia un consumatore, nel caso in cui Apple receda dal presente Piano, il cliente
riceverà da Apple un indennizzo per il recesso pari al doppio di quanto il cliente avrebbe pagato
se fosse receduto dal Piano all’epoca del recesso da parte di Apple.
Qualora il cliente sia un consumatore e abbia stipulato il presente Piano attraverso il sito internet
Apple Store o via telefono, il cliente potrà recedere dal presente Piano entro i quattordici giorni
successivi all’acquisto del Piano da parte dello stesso. Il cliente riceverà un rimborso integrale.
Qualora (i) il presente Piano sia stipulato attraverso il sito internet Apple Store, o (ii) il presente
Piano sia concluso come un “contratto a distanza”, gli Articoli da 50 a 61 del Decreto legislativo
Italiano no. 206 del 6 settembre 2005 (Codice del Consumo) si applicheranno al presente Piano.
APPLE SALES INTERNATIONAL, HOLLYHILL INDUSTRIAL ESTATE, HOLLYHILL, CORK, IRLANDA

042512 APP iPhone Italian v5.4

Italiano

AppleCare Protection Plan para iPhone

Hoja informativa
Servicio de asistencia técnica por parte de especialistas en iPhone
Todos los iPhone ofrecen un año de cobertura de reparación y 90 días de asistencia técnica gratuita. El
AppleCare Protection Plan para iPhone amplía esta cobertura a dos años a partir de la fecha de compra
del iPhone.1 Tanto si usa el iPhone con un Mac como con un PC, podrá resolver prácticamente todos sus
problemas con tan solo una llamada de teléfono.
Información acerca de la cobertura
Este plan integral está disponible para todos los modelos de iPhone cuya garantía limitada de un año
aún permanezca en vigor. En caso de que decida vender el iPhone durante el periodo de vigencia del
AppleCare Protection Plan para iPhone, podrá transferir el plan al nuevo propietario.2 Para cada iPhone
que desee cubrir, es necesario adquirir un AppleCare Protection Plan para iPhone distinto.
Conserve el documento de confirmación de la cobertura del plan y la factura de compra original del
iPhone, junto con el comprobante del AppleCare Protection Plan para iPhone, ya que Apple podría
necesitarlos para determinar la inclusión de su iPhone en la cobertura del plan.
Opciones de asistencia técnica
Si experimenta algún problema con el iPhone, siga los consejos que figuran en el sitio web de soporte
del iPhone: www.apple.com/es/support/iphone. Si no es capaz de resolverlo, el personal técnico de
Apple le ayudará a solucionar los problemas relacionados con su iPhone y con su conexión a iTunes.
En la Guía de referencia encontrará la información de contacto del servicio de soporte técnico de Apple
y el horario de atención al usuario. Con el AppleCare Protection Plan para iPhone, Apple ofrece el
mismo servicio de cobertura tanto a los usuarios de Mac como a los usuarios de Windows.

Español

Servicio para el hardware
Este plan amplía el servicio de reparación y sustitución de la garantía de un año de Apple a dos años
a partir de la fecha de compra del iPhone. Asimismo, extiende la cobertura a la batería del iPhone en
caso de que su capacidad de carga se reduzca en un cincuenta por ciento (50%) o menos con respecto
a su capacidad original.
La prestación del servicio puede efectuarse en un establecimiento autorizado o bien por
correspondencia directa. Consulte la Guía de referencia para obtener más detalles acerca de cómo
obtener el servicio. Como parte del servicio de reparación o sustitución proporcionado, Apple puede
suministrar componentes nuevos, usados o restaurados.
1. Este plan amplía la cobertura de reparación a dos años a partir de la fecha de compra del iPhone. Debe adquirirse antes de que
termine el período de garantía original del iPhone (un año). La cobertura de reparación puede estar sujeta a ciertas restricciones.
Las ventajas del AppleCare Protection Plan se sumarán a todos los derechos legales conferidos por las leyes de protección al
consumidor vigentes en su jurisdicción.
2. Si desea obtener más detalles, consulte el documento Condiciones del AppleCare Protection Plan adjunto.

Español

AppleCare Protection Plan para iPhone

Guía de referencia
Antes de ponerse en contacto con Apple para solicitar ayuda, realice estas sencillas operaciones.
Si experimenta algún problema con el iPhone, siga los consejos que figuran en el sitio web de soporte
del iPhone: www.apple.com/es/support/iphone. Como medida de precaución, antes de comenzar es
recomendable efectuar una copia de seguridad de todos sus datos contenidos en el iPhone.
1.

Compruebe que dispone de la última versión de iTunes.
Puede descargar la versión más reciente de iTunes en www.apple.com/es/itunes/download.

Visite el sitio web de soporte del iPhone.
En el sitio web de soporte del iPhone, www.apple.com/es/support/iphone, tiene a su disposición
una serie de enlaces que le permitirán acceder las 24 horas del día a todas las opciones de servicio
disponibles, a las lecciones de iniciación del iPhone, a Comunidades y a otros recursos de ayuda
acerca del funcionamiento y la solución de problemas.

Póngase en contacto con Apple para obtener más asistencia.
Si mediante las instrucciones de esta guía no ha podido resolver el problema, póngase en
contacto con Apple. El representante de Apple que le atienda le solicitará el número de contrato
de su AppleCare Protection Plan para iPhone y el número de serie de su iPhone, que se encuentra
en la bandeja de la tarjeta SIM o en la pantalla Información del iPhone. Para acceder a esta
pantalla desde la pantalla de inicio, pulse Ajustes > General > Información.
En España:
(34) 902 151 992
De 09:00 a 19:45 h. (de lunes a viernes)*
* Números de teléfono y horarios de servicio sujetos a posibles modificaciones. Puede consultar la información de contacto
local e internacional más actualizada en la dirección: www.apple.com/contact/phone_contacts.html.

Español

Plan de Protección AppleCare para iPhone
Europa, Oriente Medio y África

Condiciones del Plan
Los derechos de los consumidores. Efectos sobre el Plan
PARA AQUELLOS CONSUMIDORES PROTEGIDOS POR LEGISLACIÓN EN MATERIA DE DEFENSA DE
CONSUMIDORES Y USUARIOS EN SUS PAÍSES RESPECTIVOS, LOS BENEFICIOS PREVISTOS EN ESTE PLAN
TENDRÁN CARÁCTER ADICIONAL A LOS DERECHOS Y MEDIDAS DE PROTECCIÓN RECONOCIDAS
EN LA CITADA LEGISLACIÓN. LAS CONDICIONES DE ESTE PLAN NO PODRÁN, EN NINGÚN CASO,
PERJUDICAR LOS DERECHOS OTORGADOS A LOS CONSUMIDORES POR LA LEGISLACIÓN VIGENTE, QUE
INCLUYEN, SIN CARÁCTER LIMITATIVO, EL DERECHO DE RECLAMAR LA APLICACIÓN DE LAS ACCIONES
PREVISTAS POR LA NORMATIVA SOBRE GARANTÍAS Y EL DERECHO A RECLAMAR UNA INDEMNIZACIÓN
POR DAÑOS Y PERJUICIOS EN CASO DE INCUMPLIMIENTO TOTAL O PARCIAL, O DE CUMPLIMIENTO
INADECUADO DE LAS OBLIGACIONES CONTRACTUALES ASUMIDAS POR APPLE. PODRÁ OBTENER MÁS
INFORMACIÓN EN EL APARTADO 12 (“Variación por países”).
1.

El Plan.
Este contrato de prestación de servicios establece las condiciones del servicio de hardware y
soporte técnico que le ofrece Apple Distribution International o su sucesor como titular (“Apple”)
dentro del citado plan (el “Plan”) con relación al producto de marca Apple y los accesorios
incluidos en el embalaje original (“Equipo Cubierto”) que consta en su comprobante de
cobertura (“Confirmación del Plan”).

Periodo de cobertura.
La cobertura comienza en el momento de realizar la contratación del Plan y finaliza en la fecha
prevista en su Confirmación del Plan (“Periodo de Cobertura”). Para obtener la Confirmación del
Plan deberá registrar en Apple el Equipo Cubierto y el número identificativo del registro del Plan
(el “Número de Contrato del Plan”). Para aquellos clientes que opten por la alternativa del autoregistro, cuando esta opción esté disponible, su recibo original de compra será su Confirmación
Español

del Plan. Las condiciones de este Plan, su recibo original de contratación del mismo y la
Confirmación del Plan forman parte de su contrato de prestación de servicios. El precio del Plan
figura en su recibo de compra original. El servicio de hardware y la cobertura de soporte técnico
ofrecido dentro del Plan tienen carácter adicional a la cobertura otorgada por la garantía de
hardware del fabricante y el soporte técnico gratuito.
3.

Ámbito de cobertura
3.1 Servicio de hardware
En caso de que, durante el Periodo de Cobertura, Ud. presente una reclamación válida
notificando a Apple que (i) existe un defecto de materiales o mano de obra del Equipo
Cubierto o (ii) la capacidad para mantener la carga eléctrica de la batería del iPhone
cubierto se hubiera reducido en un cincuenta por ciento (50%) ó más respecto a sus
especificaciones originales, Apple (a) reparará el defecto de forma gratuita, utilizando piezas
de nueva fabricación reacondicionadas equivalentes a piezas nuevas, tanto en rendimiento
como en fiabilidad, o (b) sustituir el Equipo Cubierto por un producto que sea nuevo o
equivalente a uno nuevo, tanto en rendimiento como en fiabilidad, y que sea, como mínimo,
funcionalmente equivalente al producto original. En caso de sustitución del Equipo Cubierto,
el producto original pasará a ser propiedad de Apple, mientras que el producto sustituido
será de su propiedad, con cobertura durante el periodo restante del Plan.
3.2 Soporte técnico
Durante el Periodo de Cobertura, Apple le proporcionará acceso al soporte técnico telefónico
y al soporte técnico con recursos online. El soporte técnico podrá incluir asistencia en la
instalación, lanzamiento, configuración, resolución de problemas y recuperación (excepto
recuperación de datos), incluyendo almacenamiento, recuperación y gestión de archivos,
sistema de interpretación de mensajes de error, y determinación del momento en que sea
necesario realizar reparaciones de hardware. Apple proporcionará soporte técnico para la
versión del software de apoyo vigente en cada momento y para la Versión Principal previa.
A los efectos de este apartado, se entenderá por “Versión Principal” una versión de software
significativa lanzada comercialmente por Apple con un formato numérico de tipo “1.0” o “2.0.”
y que no se encuentre en un formato Beta o de prelanzamiento. El ámbito del soporte técnico
que reciba variará en función del Plan contratado.

Español

3.3 Ámbito de cobertura del soporte técnico
Dentro del Plan, Apple proporcionará soporte técnico para el Equipo Cubierto, el iOS del
iPhone (“iOS”) y las aplicaciones de software preinstaladas con el Equipo Cubierto (definidas
conjuntamente como “Software del Producto”), así como con relación a problemas de
conectividad entre el Equipo Cubierto y el “Ordenador de Apoyo”, es decir, un Equipo que cumpla
las especificaciones de conectividad del Equipo Cubierto y que utilice un sistema operativo
soportado por el Equipo Cubierto.
4.

Limitaciones de la cobertura
4.1 Servicio de hardware
Apple podrá limitar el servicio al País de Compra original correspondiente al Equipo Cubierto.
El plan no cubre:
(i)

la instalación, retirada y eliminación del Equipo Cubierto, ni la entrega de un equipo
sustitutivo durante la reparación o sustitución del Equipo Cubierto;

(ii) los daños causados por (a) un producto que no sea el Equipo Cubierto, (b) accidente,
uso indebido, negligencia, contacto con un líquido, incendio, terremoto u otras causas
externas, (c) el uso del Equipo Cubierto para fines distintos de los permitidos o previstos
por el fabricante, o (d) un servicio (incluidas las actualizaciones y ampliaciones) por parte
de una persona que no sea un representante de Apple o un Proveedor de Servicios
Autorizado de Apple (“PSAA”);
(iii) un Equipo Cubierto cuyo número de serie hubiera sido alterado, desfigurado o
eliminado, o que haya sido modificado para alterar su funcionalidad o prestaciones
sin el permiso por escrito del fabricante;
(iv) un Equipo Cubierto que haya sido objeto de pérdida o robo. Este Plan solamente cubre
el Equipo Cubierto que se devuelva a Apple en su integridad;
(v) los daños superficiales en el Equipo Cubierto, incluidos, entre otros, las raspaduras,
abolladuras y plásticos rotos en puertos;
(vi) el mantenimiento preventivo del Equipo Cubierto; o
(vii) defectos debidos al desgaste o envejecimiento natural del producto.

Español

4.2 Servicio técnico
El Plan no incluye:
(i)

el uso que Ud. realice del iOS y del Software del Producto como aplicaciones instaladas
en un servidor;

(ii) cuestiones que podrían resolverse actualizando el software a la versión vigente en cada
momento;
(iii) productos de terceros o sus efectos o interacciones sobre el Equipo Cubierto, el iOS o el
Software del Producto;
(iv) el uso de un ordenador o sistema operativo que no esté relacionado con el Software del
Producto o problemas de conectividad con el Equipo Cubierto;
(v) otros tipos de Software de Apple que no sean el iOS ni el Software del producto, según
su cobertura dentro del Plan;
(vi) software del iOS o cualquier software marca Apple designado como “beta”, “prelanzado”
o “preestrenado” o etiquetado de manera similar; o
(vii) daños o pérdida de cualquier software o información almacenada o grabada en el
Equipo Cubierto. La recuperación y la nueva instalación de programas de software y
datos de usuario no están cubiertas por este Plan.
5.

Obtención de servicios y soporte
Para obtener los servicios de hardware y soporte técnico contemplados en el Plan, acceda al sitio
web de Apple para su país (www.apple.com/support/country) o llame al número de teléfono
referenciado en la “Getting Started Guide” (Guía de Referencia). Si llama por teléfono, le atenderá
un representante del servicio técnico de Apple, quien le solicitará su Número de Contrato
del Plan o el número de serie del Equipo Cubierto antes de prestarle asistencia. Conserve el
documento de Confirmación del Plan y el recibo original de compra de su Equipo Cubierto y
de su Plan, ya que es posible que se le requiera presentar esta documentación en caso de duda
sobre la inclusión de su producto en la cobertura del Plan.

Español

Opciones de servicio de hardware.
6.1 Apple podrá prestar los servicios de hardware a través de una o varias de las siguientes
alternativas:
(i)

El servicio de reparación en un establecimiento autorizado. Este servicio está disponible para
la mayor parte del Equipo Cubierto. Para ello, deberá llevar el Equipo Cubierto a un Apple
Store o a un Proveedor de Servicios Autorizado Apple que ofrezca este servicio. La tienda
podrá realizar la reparación en su local o enviar el Equipo Cubierto a un centro de reparación
de Apple (“CRA”) para su reparación. Cuando le informen de que las tareas de reparación
han finalizado, Ud. deberá recoger el Equipo Cubierto con la mayor brevedad posible.

(ii) El servicio de reparación por correo. Este servicio está disponible para la mayor parte
del Equipo Cubierto. Si Apple considera que su Equipo Cubierto reúne los requisitos
para el servicio de reparación por correo, le remitirá el albarán de transporte prepagado
(y, si Ud. no dispone del embalaje original, material de embalaje) y Ud. deberá seguir
sus instrucciones para enviar el Equipo Cubierto al centro de reparación de Apple
correspondiente. Una vez finalizadas las tareas de reparación pertinentes, el centro de
reparación de Apple le remitirá el Equipo Cubierto. Si sigue todas nuestras instrucciones,
Apple satisfará los gastos de transporte hasta y desde el lugar donde Ud. se encuentre.
(iii) El servicio de sustitución rápida o servicio de envío para su sustitución a cargo del
usuario. El servicio de sustitución rápida está disponible para determinados productos
del Equipo Cubierto, y el servicio de envío para su sustitución a cargo del usuario es
aplicable a gran parte de las piezas y accesorios del Equipo Cubierto. Mediante este
servicio, Ud. mismo será el encargado de reparar su propio producto. Si el servicio de
sustitución rápida o servicio de envío para su sustitución a cargo del usuario estuviera
disponible, se aplicará, en su caso, el siguiente procedimiento:
(a) Servicio de reparación que requiere la devolución de las piezas o del producto
sustituido a Apple. Apple puede solicitar una autorización de cargo en su tarjeta de
crédito como fianza por el precio de venta del producto o la pieza de recambio, así
como por los gastos de transporte pertinentes. Si Usted no pudiera proporcionar
una autorización de cargo en su tarjeta de crédito, es posible que no pueda
beneficiarse de este servicio, en cuyo caso Apple le ofrecería métodos alternativos
para prestarle el servicio. Apple le enviará una pieza o producto de sustitución
Español

acompañados de las instrucciones para su instalación y los requisitos necesarios
para la devolución del producto o pieza sustituidos, en su caso. Si Usted sigue las
instrucciones, Apple cancelará la autorización de la tarjeta de crédito, de manera
que no se le cobrará el producto ni la pieza, ni tampoco los gastos de transporte
desde y hasta el lugar de destino. Si, en cambio, no siguiera todas las instrucciones
facilitadas para la devolución de la pieza sustituida o devolviera un producto o
pieza sustituidos no incluidos en el servicio, Apple cargará en su tarjeta de crédito
el importe autorizado.
(b) Servicio de reparación en el que no se requiere la devolución del producto o la
pieza sustituida. Apple le remitirá gratuitamente una pieza o producto de recambio
acompañados de las instrucciones para su instalación, en su caso, y cualquier otro
requisito necesario para desechar la pieza o producto sustituido.
(c)

Apple no se hace cargo de ningún coste de mano de obra que Usted pueda
asumir con relación al servicio de sustitución rápida o al servicio de envío para su
sustitución a cargo del usuario. En caso de que precise asistencia adicional, póngase
en contacto con Apple a través del número de teléfono indicado en la “Getting
Started Guide” (Guía de Referencia).

6.2 Apple se reserva el derecho a modificar el método de prestación del servicio de reparación
o sustitución y los requisitos necesarios para recibir cada tipo de servicio. El servicio estará
limitado a las opciones disponibles en el país en que se solicite. Las opciones de servicio, la
disponibilidad de piezas y los plazos de respuesta pueden variar en función del país en el que se
preste el servicio. Es posible que Usted deba asumir los costes de gestión y de envío en caso de
que la reparación del Equipo Cubierto no pueda realizarse en su país. Si solicita servicio técnico
en un país distinto del país de compra, deberá cumplir la legislación aplicable en materia de
importaciones y exportaciones, y se hará cargo de aranceles, IVA y otros impuestos y gravámenes
asociados. Si necesita servicio técnico internacional, Apple podrá reparar o sustituir piezas o
productos defectuosos por piezas y productos similares que cumplan los estándares locales.
7.

Obligaciones asumidas por Usted
Para recibir los servicios y la asistencia previstos en el Plan, Usted se compromete a llevar a cabo
lo siguiente:

Español

(i)

Facilitar su Número de Contrato del Plan y una copia del comprobante de compra original del
Plan, en caso de que así se le solicite;

(ii) Proporcionar información sobre los síntomas y causas de los problemas del Equipo Cubierto;
(iii) Responder a cualquier solicitud de información, como por ejemplo, entre otras, la relativa al
número de serie, modelo, y versión del sistema operativo y de los programas instalados en
el Equipo Cubierto, así como de periféricos conectados o instalados en el Equipo Cubierto,
mensajes de error que aparezcan, acciones llevadas a cabo antes de que el Equipo Cubierto
presentara el problema y medidas adoptadas para solucionarlo;
(iv) Seguir las instrucciones que Apple le facilite, incluidas, entre otras, abstenerse de remitir a
Apple los productos y accesorios que no sean objeto del servicio de reparación o sustitución
y embalar el Equipo Cubierto con arreglo a las instrucciones de envío;
(v) Actualizar el software a las versiones vigentes antes de solicitar el servicio; y
(vi) Asegurarse de guardar copias de seguridad del software y de la información almacenada en
el Equipo Cubierto. DURANTE EL SERVICIO DE REPARACIÓN DE SU IPHONE, APPLE ELIMINARÁ
EL CONTENIDO DEL IPHONE Y REFORMATEARÁ LOS MEDIOS DE ALMACENAJE. Su Equipo
Cubierto o de sustitución le serán devueltos con la misma configuración que tenía cuando
fue adquirido, sujeto a las actualizaciones aplicables. Apple puede instalar actualizaciones del
iOS como parte de su servicio de hardware que impedirán que el iPhone vuelva a una versión
anterior del iOS. Es posible que las aplicaciones de terceros instaladas en el Equipo Cubierto
no sean compatibles o no funcionen con el iPhone como consecuencia de la actualización
del iOS. Usted será responsable de instalar de nuevo todos los demás programas de software,
datos y contraseñas.
8.

Limitación de Responsabilidad
EN LA MAYOR MEDIDA PERMITIDA POR LA LEGISLACIÓN APLICABLE, APPLE Y SUS EMPLEADOS Y
AGENTES NO SERÁN EN NINGÚN CASO RESPONSABLES FRENTE A USTED O CUALQUIER PROPIETARIO
POSTERIOR POR LOS DAÑOS INDIRECTOS O EMERGENTES, INCLUIDOS, A TÍTULO MERAMENTE
ENUNCIATIVO Y NO LIMITATIVO, LOS COSTES DE LA RECUPERACIÓN, REPROGRAMACIÓN Y
REPRODUCCIÓN DE CUALESQUIERA PROGRAMAS O DATOS O EL INCUMPLIMIENTO DE LA
OBLIGACIÓN DE MANTENER LA CONFIDENCIALIDAD DE LOS DATOS Y DE LA PÉRDIDA DE NEGOCIO,
BENEFICIOS, INGRESOS O AHORROS PREVISTOS, RESULTANTES DE LAS OBLIGACIONES DE APPLE
Español

DERIVADAS DEL PLAN. EN LA MAYOR MEDIDA PERMITIDA POR LA LEGISLACIÓN APLICABLE, EL
LÍMITE DE LA RESPONSABILIDAD DE APPLE Y SUS EMPLEADOS Y AGENTES FRENTE A USTED Y
CUALQUIER PROPIETARIO POSTERIOR EN VIRTUD DEL PLAN NO PODRÁ EXCEDER EL PRECIO INICIAL
SATISFECHO POR EL MISMO. EN PARTICULAR, APPLE NO GARANTIZA QUE PUEDA (i) REPARAR O
SUSTITUIR EL EQUIPO CUBIERTO SIN RIESGO PARA LOS PROGRAMAS Y DATOS O PÉRDIDA DE LOS
MISMOS, (ii) MANTENER LA CONFIDENCIALIDAD DE LOS DATOS, NI (iii) EVITAR LA INTERRUPCIÓN
DEL FUNCIONAMIENTO DEL PRODUCTO O LA EXISTENCIA DE ERRORES.
PARA AQUELLOS CONSUMIDORES RESIDENTES EN JURISDICCIONES PROTEGIDAS POR LEGISLACIÓN
EN MATERIA DE DEFENSA DE CONSUMIDORES Y USUARIOS, LOS BENEFICIOS PREVISTOS EN
ESTE PLAN TENDRÁN CARÁCTER ADICIONAL A LOS DERECHOS Y MEDIDAS DE PROTECCIÓN
RECONOCIDAS EN LA CITADA LEGISLACIÓN. NADA DE LO ESTIPULADO DE ESTE CONTRATO
EXCLUIRÁ NI LIMITARÁ LA RESPONSABILIDAD DE APPLE EN CASO DE (I) FALLECIMIENTO O LESIONES
PERSONALES OCASIONADAS POR SU NEGLIGENCIA Y (II) FRAUDE.
EN LA MEDIDA EN QUE ESTA RESPONSABILIDAD PUEDA LIMITARSE CON ARREGLO AL DERECHO
APLICABLE, LA RESPONSABILIDAD DE APPLE SE LIMITARÁ, A SU EXCLUSIVA DISCRECIÓN, A LA
SUSTITUCIÓN O REPARACIÓN DEL EQUIPO CUBIERTO O A LA PRESTACIÓN DEL SERVICIO. ALGUNOS
ESTADOS O PROVINCIAS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE LOS DAÑOS INDIRECTOS O
EMERGENTES, Y POR ELLO ES POSIBLE QUE LAS LIMITACIONES PREVISTAS ANTERIORMENTE NO LE
RESULTEN APLICABLES.
9.

Cancelación
Este Plan podrá ser cancelado en cualquier momento y por cualquier motivo. Si decide cancelarlo,
llame al número de teléfono que figura en la “Getting Started Guide” (Guía de Referencia), o envíe
por correo o por fax una notificación por escrito indicando su Número de Contrato del Plan al
Servicio de Atención al Cliente de Apple, en Hollyhill Industrial Estate, Hollyhill, Cork, República
de Irlanda (número de fax: +353-(0)21-428-3917). Deberá adjuntar a su notificación una copia
del documento original acreditativo de la contratación del Plan. A menos que la legislación
local disponga otra cosa, si efectúa la cancelación en un plazo de treinta (30) días desde la fecha
de contratación de su Plan o la de recepción de estas Condiciones, si fuera posterior, recibirá
el reembolso íntegro del mismo, deduciendo el valor de los servicios prestados en virtud del
Plan. Si efectúa la cancelación transcurridos más de treinta (30) días desde la recepción del Plan,

Español

recibirá un reembolso proporcional del precio inicial de contratación del Plan correspondiente a
la parte del Período de Cobertura que no hubiera expirado aún, menos: (a) cualquier comisión de
cancelación aplicable fijada en la cláusula 12 o un diez por ciento (10%) del importe proporcional,
si fuera menor, y (b) el valor de los servicios prestados en virtud al Plan. A menos que la legislación
local disponga otra cosa, Apple podrá cancelar el presente Plan si no hubiera piezas de recambio
disponibles para el Equipo Cubierto, con un preaviso por escrito de treinta (30) días. Si Apple
cancelara el Plan debido a la falta de disponibilidad de piezas para llevar a cabo el servicio, Usted
percibirá un reembolso proporcional al período del Plan que no hubiera expirado aún.
10. Transmisión del Plan
(i)

Con transmisión del Equipo Cubierto a un Nuevo Titular. Conforme a las restricciones descritas
a continuación, Usted podrá transmitir de forma permanente sus derechos garantizados
por el Plan a un tercero siempre que: (a) en la transmisión incluya el Comprobante original
de Contratación del Plan, la Confirmación del Plan y el embalaje original del Plan, incluido
todo material impreso y estas Condiciones; (b) notifique a Apple la transmisión, enviando por
correo o por fax una notificación de transmisión al Servicio de Atención al Cliente, Hollyhill
Industrial Estate, Hollyhill, Cork, República de Irlanda (número de fax: +353-(0)21-428-3917
y (c) el receptor del Plan acepte las Condiciones del mismo. Cuando notifique a Apple la
transmisión del Plan, deberá facilitar su Número de Contrato del Plan, los números de serie
del Equipo Cubierto objeto de transmisión y el nombre, domicilio, número de teléfono y
dirección de correo electrónico del nuevo propietario.

(ii) Con transmisión del Equipo Cubierto Original al Nuevo Equipo Cubierto. Usted podrá transmitir
de forma permanente la cobertura del Plan a un nuevo producto Apple que adquiera en un
plazo de treinta (30) días a partir de la compra del mismo. El nuevo producto deberá cumplir
los requisitos para la cobertura del Plan, y en el momento de la transmisión, ambos productos
deberán estar cubiertos por la garantía limitada de Apple, de un (1) año de duración. Apple
emitirá una Confirmación del Plan para el nuevo producto, que entonces se convertirá en el
Equipo Cubierto. Cuando notifique a Apple la transmisión del Plan, deberá facilitar su Número
de Contrato del Plan, los números de serie y el comprobante de compra de los productos
objeto de transmisión, notificando la transmisión a Apple por correo o por fax, cuando sea
posible, según lo indicado en el apartado anterior.

Español

11. Condiciones generales
(i)

Apple podrá subcontratar o ceder a terceros el cumplimiento de sus obligaciones, sin que
ello suponga que quede exenta de las mismas frente a Usted.

(ii) Apple no será responsable de incumplimiento o retraso alguno en el cumplimiento del Plan
por acontecimientos que razonablemente estén fuera de su control.
(iii) Usted no estará obligado a llevar a cabo un mantenimiento preventivo del Equipo Cubierto
para recibir los servicios del Plan.
(iv) Este Plan se ofrece y es válido únicamente si Ud. es residente en uno de los países
en que Apple o sus filiales lo ofrecen, según lo indicado en el siguiente enlace:
http://www.apple.com/legal/applecare/emeaiphonedcountrylist.html. Este Plan no se ofrece
a personas menores de edad. Es posible que no esté disponible en todos los estados, y no
se ofrecerá en aquellos lugares en los que esté prohibido por ley.
(v) En el cumplimiento de sus obligaciones, Apple podrá, a su discreción y exclusivamente
para supervisar la calidad de su servicio, grabar la totalidad o parte de las conversaciones
telefónicas mantenidas con Ud.
(vi) Usted acepta que cualquier información o datos revelados a Apple conforme a este Plan
no son confidenciales y no son de su propiedad. Además, Usted acepta que Apple lleve
a cabo la recopilación y tratamiento de sus datos en la prestación de los servicios de
reparación y sustitución. Ello puede incluir la transmisión de sus datos a compañías asociadas
o prestadoras de servicios de mantenimiento o reparación con arreglo a la Política de
Privacidad del Cliente de Apple.
(vii) Apple tiene medidas de seguridad que deberían proteger sus datos contra el acceso no
autorizado, revelación, o destrucción ilegal. Usted será responsable de las instrucciones que
dé a Apple con respecto al tratamiento de sus datos, y Apple se esforzará en cumplir estas
instrucciones en la forma que sea razonablemente necesaria para el cumplimiento de las
obligaciones de asistencia y reparación conforme a este Plan. Si no está de acuerdo con lo
anterior o desea plantear alguna consulta respecto las consecuencias del tratamiento de sus
datos de este modo, contacte con Apple a través de los número de teléfono indicado en la
“Getting Started Guide” (Guía de Referencia).

Español

(viii) Apple protegerá sus datos conforme a la Política de Privacidad del Cliente de Apple,
disponible en la dirección www.apple.com/legal/warranty/privacy. Si desea acceder a la
información que Apple dispone sobre Ud., o desea realizar modificaciones, puede hacerlo
a través de la página web www.apple.com/contact/myinfo, para actualizar sus preferencias
personales de contacto o puede ponerse en contacto con el responsable de datos europeo
de Apple en privacyeurope@apple.com.
(ix) En caso de conflicto, las Condiciones del presente Plan (incluyendo el comprobante original
de contratación del Plan y la Confirmación del Plan) prevalecerán sobre cualesquiera otras
contrarias o adicionales u otras condiciones que puedan figurar en los pedidos de compra u
otros documentos, y constituyen el acuerdo íntegro entre Usted y Apple con respecto al Plan.
(x) Ud. ha de comprar y registrar el Plan mientras su iPhone de marca Apple se encuentre en el
periodo de Un Año de Garantía Limitada de Apple. Apple no está obligada a renovar este Plan.
En el caso de que sí le ofrezca una renovación, Apple determinará el precio y las condiciones.
(xi) No existe un procedimiento informal de resolución de conflictos en el ámbito del Plan.
(xii) Las obligaciones económicas del Plan están respaldadas por Apple Distribution International,
Hollyhill Industrial Estate, Hollyhill, Cork, República de Irlanda. Si Apple Distribution
International no las cumpliera, Apple Operations Europe, HollyHill Industrial Estate, Hollyhill,
Cork, Irlanda, asumirá dichas obligaciones.
(xiii) Si algún apartado o parte de un apartado de estas Condiciones se declarara nulo o ineficaz,
dicho apartado o parte del mismo se suprimirá y los restantes conservarán su plena vigencia
y eficacia.
(xiv) Estas Condiciones se regirán e interpretarán según las leyes del país en el cual se contrate el
Plan. Esta elección de derecho aplicable no incluye sus disposiciones sobre conflicto de ley ni
la Convención de las Naciones Unidas sobre Compraventa de Bienes.
(xv) No debe efectuarse ningún pago deducible para recibir los servicios previstos de este Plan.
(xvi) Este Plan no podrá cancelarse debido a condiciones preexistentes en el Equipo Cubierto que
se cumplan los requisitos para recibir servicios dentro del Plan.
12. Variaciones por países
En caso de contradicción con otras estipulaciones del Plan, prevalecerán las siguientes variaciones
por países, provincias o estados:
Español

ESPAÑA
APARTADO 8:
8.1- SI ES UD. UN CONSUMIDOR, SEGÚN LO PREVISTO EN LA LEY DE DEFENSA DE CONSUMIDORES
Y USUARIOS, NADA DE LO QUE FIGURA EN EL PLAN LIMITARÁ, EXCLUIRÁ O AFECTARÁ LOS
DERECHOS QUE LE OTORGA LA LEY EN SU CALIDAD DE CONSUMIDOR EN CASO DE FALTA DE
CONFORMIDAD DE LOS PRODUCTOS.
8.2 - SI UD. NO ES UN CONSUMIDOR:
- ESTOS TÉRMINOS Y CONDICIONES DETALLAN NUESTRAS OBLIGACIONES Y RESPONSABILIDADES
EN TODA SU EXTENSIÓN CON RESPECTO AL PLAN;
- NO EXISTEN OTRAS GARANTÍAS, CONDICIONES U OTROS TÉRMINOS VINCULANTES PARA APPLE
SALVO LOS EXPRESAMENTE MANIFESTADOS EN ESTAS CONDICIONES; Y
- QUEDAN EXPRESAMENTE EXCLUIDOS DEL PRESENTE CUALESQUIERA GARANTÍAS, CONDICIONES
U OTROS TÉRMINOS RELATIVOS AL PLAN QUE PUDIERAN DE OTRO MODO VINCULARSE O
INCORPORARSE AL MISMO POR DISPOSICIÓN LEGISLATIVA, DERECHO CONSUETUDINARIO, O
DE CUALQUIER OTRA FORMA (INCLUYENDO, SIN LIMITARSE A ELLO, CUALESQUIERA TÉRMINOS
IMPLÍCITOS DE CALIDAD O IDONEIDAD PARA UN FIN DETERMINADO, Y CUIDADO Y PERICIA
RAZONABLES). EN ESPECIAL, APPLE NO SERÁ RESPONSABLE DE GARANTIZAR QUE EL PLAN SEA
ADECUADO A LOS FINES DESEADOS POR UD.
8.3 - NADA DE LO QUE FIGURA EN EL PLAN LIMITARÁ O EXCLUIRÁ LA RESPONSABILIDAD DE APPLE
POR MUERTE O LESIONES PERSONALES CAUSADOS POR NUESTRA CULPA O NEGLIGENCIA.
8.4 - CON SUJECIÓN A LA CLÁUSULA 8.3 ANTERIOR, Y CON EL ALCANCE MÁXIMO PERMITIDO
POR LA LEGISLACIÓN APLICABLE, APPLE NO SERÁ RESPONSABLE, DE ACUERDO CON EL PLAN,
POR LA PÉRDIDA DE INGRESOS O BENEFICIOS, PÉRDIDA DE NEGOCIO, PÉRDIDA DE DATOS NI
POR CUALQUIER PÉRDIDA INDIRECTA NI POR DAÑOS DE CUALQUIER CLASE, SEA CUAL FUERE
LA FORMA EN QUE SE PRODUZCAN Y TANTO SI SON CAUSADOS POR RESPONSABILIDAD
EXTRACONTRACTUAL, INCUMPLIMIENTO CONTRACTUAL O DE CUALQUIER OTRO TIPO.
8.5 - CON SUJECIÓN A LA CLÁUSULA 8.3, Y CON EL ALCANCE MÁXIMO PERMITIDO POR LA
LEGISLACIÓN APLICABLE, LA RESPONSABILIDAD MÁXIMA TOTAL DE APPLE, SEGÚN EL PLAN, YA
SEA POR RESPONSABILIDAD CONTRACTUAL, EXTRACONTRACTUAL U OTRAS, NO EXCEDERÁ EN
NINGÚN CASO DEL IMPORTE QUE UD. NOS HAYA PAGADO EN RELACIÓN AL PLAN.
64

Español

Apartado 9 - Si Ud. es un consumidor y ha suscrito el presente Plan a través de la página web de
Apple Store o por teléfono, podrá cancelarlo en un plazo de catorce días a partir de la contratación
del mismo. En tal caso, percibirá el importe íntegro de la cantidad abonada.
Si realiza la cancelación transcurridos más de 30 días desde la recepción del Plan, percibirá un
reembolso proporcional del precio de compra inicial, menos una comisión de cancelación de
25,00 € o el 10 por ciento del importe proporcional, si fuera menor.
Números de teléfono
En España:
(34) 902 151 992
De 9.00 a 19.45h (de lunes a viernes)*
Página web de soporte: www.apple.com/es/support
Política de protección de datos: www.apple.com/es/legal/privacy
* Los números de teléfono y el horario de servicio pueden variar y están sujetos a modificación.
Podrá encontrar los datos de contacto actualizados, tanto locales como internacionales, en el enlace
siguiente: www.apple.com/support/contact/phone_contacts.html. Los números de teléfono gratuitos
no están disponibles en todos los países. Podrán aplicarse tarifas telefónicas locales y nacionales.
Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, República de Irlanda
www.apple.com

042512 APP iPhone Spanish v5.4

Español

www.apple.com
© 2012 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, iTunes, and Mac are trademarks of Apple Inc., registered in the U.S.
and other countries. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple is under
license. Other product and company names mentioned herein may be trademarks of their respective companies.
1Z034-6533-A
Printed in XXXX

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.7
Linearized                      : Yes
XMP Toolkit                     : Adobe XMP Core 4.2.2-c063 53.352624, 2008/07/30-18:05:41
Instance ID                     : uuid:3087197a-c20c-514b-8170-538c899980a3
Document ID                     : xmp.did:95C3D6E691206811891A91485327B823
Original Document ID            : adobe:docid:indd:eade9444-c6c3-11dd-ae44-962555975472
Rendition Class                 : proof:pdf
Derived From Instance ID        : xmp.iid:94C3D6E691206811891A91485327B823
Derived From Document ID        : xmp.did:D6AE5A2671206811891A91485327B823
Derived From Original Document ID: adobe:docid:indd:eade9444-c6c3-11dd-ae44-962555975472
Derived From Rendition Class    : default
History Action                  : saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved
History Instance ID             : xmp.iid:4F5DB9EBB22168119109A441BD7F36D7, xmp.iid:505DB9EBB22168119109A441BD7F36D7, xmp.iid:515DB9EBB22168119109A441BD7F36D7, xmp.iid:525DB9EBB22168119109A441BD7F36D7, xmp.iid:535DB9EBB22168119109A441BD7F36D7, xmp.iid:545DB9EBB22168119109A441BD7F36D7, xmp.iid:555DB9EBB22168119109A441BD7F36D7, xmp.iid:565DB9EBB22168119109A441BD7F36D7, xmp.iid:2CDBAE7DB42168119109A441BD7F36D7, xmp.iid:2DDBAE7DB42168119109A441BD7F36D7, xmp.iid:2EDBAE7DB42168119109A441BD7F36D7, xmp.iid:2FDBAE7DB42168119109A441BD7F36D7, xmp.iid:30DBAE7DB42168119109A441BD7F36D7, xmp.iid:31DBAE7DB42168119109A441BD7F36D7, xmp.iid:32DBAE7DB42168119109A441BD7F36D7, xmp.iid:33DBAE7DB42168119109A441BD7F36D7, xmp.iid:34DBAE7DB42168119109A441BD7F36D7, xmp.iid:35DBAE7DB42168119109A441BD7F36D7, xmp.iid:36DBAE7DB42168119109A441BD7F36D7, xmp.iid:94793084B72168119109A441BD7F36D7, xmp.iid:95793084B72168119109A441BD7F36D7, xmp.iid:96793084B72168119109A441BD7F36D7, xmp.iid:97793084B72168119109A441BD7F36D7, xmp.iid:98793084B72168119109A441BD7F36D7, xmp.iid:99793084B72168119109A441BD7F36D7, xmp.iid:9A793084B72168119109A441BD7F36D7, xmp.iid:9B793084B72168119109A441BD7F36D7, xmp.iid:0AF7C528B92168119109A441BD7F36D7, xmp.iid:0BF7C528B92168119109A441BD7F36D7, xmp.iid:0CF7C528B92168119109A441BD7F36D7, xmp.iid:0DF7C528B92168119109A441BD7F36D7, xmp.iid:0EF7C528B92168119109A441BD7F36D7, xmp.iid:0FF7C528B92168119109A441BD7F36D7, xmp.iid:10F7C528B92168119109A441BD7F36D7, xmp.iid:11F7C528B92168119109A441BD7F36D7, xmp.iid:12F7C528B92168119109A441BD7F36D7, xmp.iid:8851B79CBA2168119109A441BD7F36D7, xmp.iid:8951B79CBA2168119109A441BD7F36D7, xmp.iid:8A51B79CBA2168119109A441BD7F36D7, xmp.iid:8B51B79CBA2168119109A441BD7F36D7, xmp.iid:8C51B79CBA2168119109A441BD7F36D7, xmp.iid:8F51B79CBA2168119109A441BD7F36D7, xmp.iid:9051B79CBA2168119109A441BD7F36D7, xmp.iid:F97F117407206811AB08CD22E9853ACC, xmp.iid:FA7F117407206811AB08CD22E9853ACC, xmp.iid:FE7F117407206811AB08CD22E9853ACC, xmp.iid:14A7887486206811AB08CD22E9853ACC, xmp.iid:15A7887486206811AB08CD22E9853ACC, xmp.iid:4B281387AC206811AB08CD22E9853ACC, xmp.iid:4C281387AC206811AB08CD22E9853ACC, xmp.iid:3A3E17E93D2068118CB4A4DC00A020C2, xmp.iid:3B3E17E93D2068118CB4A4DC00A020C2, xmp.iid:3C3E17E93D2068118CB4A4DC00A020C2, xmp.iid:3D3E17E93D2068118CB4A4DC00A020C2, xmp.iid:3E3E17E93D2068118CB4A4DC00A020C2, xmp.iid:3F3E17E93D2068118CB4A4DC00A020C2, xmp.iid:403E17E93D2068118CB4A4DC00A020C2, xmp.iid:D0E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D1E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D2E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D3E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D4E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D5E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D6E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D7E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D8E8D0EB552068118CB4A4DC00A020C2, xmp.iid:D9E8D0EB552068118CB4A4DC00A020C2, xmp.iid:DAE8D0EB552068118CB4A4DC00A020C2, xmp.iid:FE61F514572068118CB4A4DC00A020C2, xmp.iid:FF61F514572068118CB4A4DC00A020C2, xmp.iid:0062F514572068118CB4A4DC00A020C2, xmp.iid:0162F514572068118CB4A4DC00A020C2, xmp.iid:0262F514572068118CB4A4DC00A020C2, xmp.iid:0362F514572068118CB4A4DC00A020C2, xmp.iid:0462F514572068118CB4A4DC00A020C2, xmp.iid:0562F514572068118CB4A4DC00A020C2, xmp.iid:0662F514572068118CB4A4DC00A020C2, xmp.iid:0762F514572068118CB4A4DC00A020C2, xmp.iid:0862F514572068118CB4A4DC00A020C2, xmp.iid:C66A88D8572068118CB4A4DC00A020C2, xmp.iid:C76A88D8572068118CB4A4DC00A020C2, xmp.iid:C86A88D8572068118CB4A4DC00A020C2, xmp.iid:C96A88D8572068118CB4A4DC00A020C2, xmp.iid:CA6A88D8572068118CB4A4DC00A020C2, xmp.iid:CB6A88D8572068118CB4A4DC00A020C2, xmp.iid:CC6A88D8572068118CB4A4DC00A020C2, xmp.iid:CD6A88D8572068118CB4A4DC00A020C2, xmp.iid:CE6A88D8572068118CB4A4DC00A020C2, xmp.iid:CF6A88D8572068118CB4A4DC00A020C2, xmp.iid:D06A88D8572068118CB4A4DC00A020C2, xmp.iid:5472E85F582068118CB4A4DC00A020C2, xmp.iid:5572E85F582068118CB4A4DC00A020C2, xmp.iid:5672E85F582068118CB4A4DC00A020C2, xmp.iid:5772E85F582068118CB4A4DC00A020C2, xmp.iid:5872E85F582068118CB4A4DC00A020C2, xmp.iid:5972E85F582068118CB4A4DC00A020C2, xmp.iid:5A72E85F582068118CB4A4DC00A020C2, xmp.iid:5B72E85F582068118CB4A4DC00A020C2, xmp.iid:5C72E85F582068118CB4A4DC00A020C2, xmp.iid:5D72E85F582068118CB4A4DC00A020C2, xmp.iid:5E72E85F582068118CB4A4DC00A020C2, xmp.iid:FC5624185A2068118CB4A4DC00A020C2, xmp.iid:FD5624185A2068118CB4A4DC00A020C2, xmp.iid:FE5624185A2068118CB4A4DC00A020C2, xmp.iid:FF5624185A2068118CB4A4DC00A020C2, xmp.iid:005724185A2068118CB4A4DC00A020C2, xmp.iid:015724185A2068118CB4A4DC00A020C2, xmp.iid:025724185A2068118CB4A4DC00A020C2, xmp.iid:035724185A2068118CB4A4DC00A020C2, xmp.iid:045724185A2068118CB4A4DC00A020C2, xmp.iid:055724185A2068118CB4A4DC00A020C2, xmp.iid:065724185A2068118CB4A4DC00A020C2, xmp.iid:9E85F5D45A2068118CB4A4DC00A020C2, xmp.iid:9F85F5D45A2068118CB4A4DC00A020C2, xmp.iid:A085F5D45A2068118CB4A4DC00A020C2, xmp.iid:A185F5D45A2068118CB4A4DC00A020C2, xmp.iid:A285F5D45A2068118CB4A4DC00A020C2, xmp.iid:A385F5D45A2068118CB4A4DC00A020C2, xmp.iid:A485F5D45A2068118CB4A4DC00A020C2, xmp.iid:A585F5D45A2068118CB4A4DC00A020C2, xmp.iid:A685F5D45A2068118CB4A4DC00A020C2, xmp.iid:A785F5D45A2068118CB4A4DC00A020C2, xmp.iid:A885F5D45A2068118CB4A4DC00A020C2, xmp.iid:EC59286E5D2068118CB4A4DC00A020C2, xmp.iid:EF59286E5D2068118CB4A4DC00A020C2, xmp.iid:F059286E5D2068118CB4A4DC00A020C2, xmp.iid:402E5CC7602068118CB4A4DC00A020C2, xmp.iid:412E5CC7602068118CB4A4DC00A020C2, xmp.iid:422E5CC7602068118CB4A4DC00A020C2, xmp.iid:432E5CC7602068118CB4A4DC00A020C2, xmp.iid:442E5CC7602068118CB4A4DC00A020C2, xmp.iid:452E5CC7602068118CB4A4DC00A020C2, xmp.iid:2D8884FD0A206811910981E986A05BBD, xmp.iid:2E8884FD0A206811910981E986A05BBD, xmp.iid:2F8884FD0A206811910981E986A05BBD, xmp.iid:308884FD0A206811910981E986A05BBD, xmp.iid:318884FD0A206811910981E986A05BBD, xmp.iid:328884FD0A206811910981E986A05BBD, xmp.iid:338884FD0A206811910981E986A05BBD, xmp.iid:348884FD0A206811910981E986A05BBD, xmp.iid:E0CD3C170D206811910981E986A05BBD, xmp.iid:E1CD3C170D206811910981E986A05BBD, xmp.iid:E2CD3C170D206811910981E986A05BBD, xmp.iid:827E83D40F206811910981E986A05BBD, xmp.iid:837E83D40F206811910981E986A05BBD, xmp.iid:65A30034F220681192B0C56DF67CD80A, xmp.iid:66A30034F220681192B0C56DF67CD80A, xmp.iid:67A30034F220681192B0C56DF67CD80A, xmp.iid:68A30034F220681192B0C56DF67CD80A, xmp.iid:69A30034F220681192B0C56DF67CD80A, xmp.iid:6AA30034F220681192B0C56DF67CD80A, xmp.iid:741270E80921681192B0C56DF67CD80A, xmp.iid:751270E80921681192B0C56DF67CD80A, xmp.iid:761270E80921681192B0C56DF67CD80A, xmp.iid:771270E80921681192B0C56DF67CD80A, xmp.iid:791270E80921681192B0C56DF67CD80A, xmp.iid:7A1270E80921681192B0C56DF67CD80A, xmp.iid:7B1270E80921681192B0C56DF67CD80A, xmp.iid:7C1270E80921681192B0C56DF67CD80A, xmp.iid:68DE122B0F21681192B0C56DF67CD80A, xmp.iid:69DE122B0F21681192B0C56DF67CD80A, xmp.iid:EFD659861B21681192B0C56DF67CD80A, xmp.iid:F0D659861B21681192B0C56DF67CD80A, xmp.iid:F1D659861B21681192B0C56DF67CD80A, xmp.iid:F2D659861B21681192B0C56DF67CD80A, xmp.iid:F3D659861B21681192B0C56DF67CD80A, xmp.iid:F4D659861B21681192B0C56DF67CD80A, xmp.iid:F5D659861B21681192B0C56DF67CD80A, xmp.iid:F6D659861B21681192B0C56DF67CD80A, xmp.iid:F7D659861B21681192B0C56DF67CD80A, xmp.iid:F8D659861B21681192B0C56DF67CD80A, xmp.iid:24F721C02221681192B0C56DF67CD80A, xmp.iid:25F721C02221681192B0C56DF67CD80A, xmp.iid:26F721C02221681192B0C56DF67CD80A, xmp.iid:27F721C02221681192B0C56DF67CD80A, xmp.iid:28F721C02221681192B0C56DF67CD80A, xmp.iid:29F721C02221681192B0C56DF67CD80A, xmp.iid:2AF721C02221681192B0C56DF67CD80A, xmp.iid:2BF721C02221681192B0C56DF67CD80A, xmp.iid:2CF721C02221681192B0C56DF67CD80A, xmp.iid:2DF721C02221681192B0C56DF67CD80A, xmp.iid:2EF721C02221681192B0C56DF67CD80A, xmp.iid:9C40D2922421681192B0C56DF67CD80A, xmp.iid:22C04DD42621681192B0C56DF67CD80A, xmp.iid:23C04DD42621681192B0C56DF67CD80A, xmp.iid:8EDE40702C21681192B0C56DF67CD80A, xmp.iid:8FDE40702C21681192B0C56DF67CD80A, xmp.iid:90DE40702C21681192B0C56DF67CD80A, xmp.iid:91DE40702C21681192B0C56DF67CD80A, xmp.iid:92DE40702C21681192B0C56DF67CD80A, xmp.iid:93DE40702C21681192B0C56DF67CD80A, xmp.iid:95DE40702C21681192B0C56DF67CD80A, xmp.iid:96DE40702C21681192B0C56DF67CD80A, xmp.iid:03801174072068119457BDBB0ADACC59, xmp.iid:DA7FBD5800246811A28BB27C36396A38, xmp.iid:405B1B7217246811A28BB27C36396A38, xmp.iid:475B1B7217246811A28BB27C36396A38, xmp.iid:C372B0B62E246811A28BB27C36396A38, xmp.iid:A9637911EC206811A0FEF75440269EA9, xmp.iid:AA637911EC206811A0FEF75440269EA9, xmp.iid:D204D5E4F3206811A0FEF75440269EA9, xmp.iid:D304D5E4F3206811A0FEF75440269EA9, xmp.iid:D404D5E4F3206811A0FEF75440269EA9, xmp.iid:D504D5E4F3206811A0FEF75440269EA9, xmp.iid:D604D5E4F3206811A0FEF75440269EA9, xmp.iid:D704D5E4F3206811A0FEF75440269EA9, xmp.iid:D804D5E4F3206811A0FEF75440269EA9, xmp.iid:D904D5E4F3206811A0FEF75440269EA9, xmp.iid:DA04D5E4F3206811A0FEF75440269EA9, xmp.iid:DC04D5E4F3206811A0FEF75440269EA9, xmp.iid:80D77BD7FC206811A0FEF75440269EA9, xmp.iid:88D77BD7FC206811A0FEF75440269EA9, xmp.iid:0885387B20236811A0FEF75440269EA9, xmp.iid:0A85387B20236811A0FEF75440269EA9, xmp.iid:F3397CE23F236811A0FEF75440269EA9, xmp.iid:BEBAF627A22168119F57CAFB5FF14691, xmp.iid:BFBAF627A22168119F57CAFB5FF14691, xmp.iid:C0BAF627A22168119F57CAFB5FF14691, xmp.iid:FB7F117407206811891A91485327B823, xmp.iid:D257A3F216206811891A91485327B823, xmp.iid:22AD6C1722206811891A91485327B823, xmp.iid:23AD6C1722206811891A91485327B823, xmp.iid:26AD6C1722206811891A91485327B823, xmp.iid:E7A0450963206811891A91485327B823, xmp.iid:D5AE5A2671206811891A91485327B823, xmp.iid:D6AE5A2671206811891A91485327B823, xmp.iid:4A4C85DD72206811891A91485327B823, xmp.iid:D79837EA8A206811891A91485327B823, xmp.iid:D89837EA8A206811891A91485327B823, xmp.iid:D99837EA8A206811891A91485327B823, xmp.iid:DA9837EA8A206811891A91485327B823, xmp.iid:6D2E02AF90206811891A91485327B823, xmp.iid:6E2E02AF90206811891A91485327B823, xmp.iid:94C3D6E691206811891A91485327B823, xmp.iid:95C3D6E691206811891A91485327B823, xmp.iid:64FEB86809206811994CB6027051C461, xmp.iid:65FEB86809206811994CB6027051C461, xmp.iid:66FEB86809206811994CB6027051C461, xmp.iid:3E4187D314206811994CB6027051C461, xmp.iid:3F4187D314206811994CB6027051C461, xmp.iid:404187D314206811994CB6027051C461, xmp.iid:414187D314206811994CB6027051C461, xmp.iid:424187D314206811994CB6027051C461, xmp.iid:434187D314206811994CB6027051C461, xmp.iid:444187D314206811994CB6027051C461, xmp.iid:454187D314206811994CB6027051C461, xmp.iid:464187D314206811994CB6027051C461, xmp.iid:474187D314206811994CB6027051C461, xmp.iid:484187D314206811994CB6027051C461, xmp.iid:A7205E5D1C206811994CB6027051C461, xmp.iid:A8205E5D1C206811994CB6027051C461, xmp.iid:A9205E5D1C206811994CB6027051C461, xmp.iid:AA205E5D1C206811994CB6027051C461, xmp.iid:AB205E5D1C206811994CB6027051C461, xmp.iid:AC205E5D1C206811994CB6027051C461, xmp.iid:AD205E5D1C206811994CB6027051C461, xmp.iid:AE205E5D1C206811994CB6027051C461, xmp.iid:AF205E5D1C206811994CB6027051C461, xmp.iid:CC7A053D24206811994CB6027051C461, xmp.iid:CD7A053D24206811994CB6027051C461, xmp.iid:CE7A053D24206811994CB6027051C461, xmp.iid:CF7A053D24206811994CB6027051C461, xmp.iid:D07A053D24206811994CB6027051C461, xmp.iid:D17A053D24206811994CB6027051C461, xmp.iid:D27A053D24206811994CB6027051C461, xmp.iid:D37A053D24206811994CB6027051C461, xmp.iid:D47A053D24206811994CB6027051C461, xmp.iid:D57A053D24206811994CB6027051C461, xmp.iid:D67A053D24206811994CB6027051C461, xmp.iid:2A5904B42B206811994CB6027051C461, xmp.iid:2B5904B42B206811994CB6027051C461, xmp.iid:2C5904B42B206811994CB6027051C461, xmp.iid:2D5904B42B206811994CB6027051C461, xmp.iid:2E5904B42B206811994CB6027051C461, xmp.iid:2F5904B42B206811994CB6027051C461, xmp.iid:305904B42B206811994CB6027051C461, xmp.iid:315904B42B206811994CB6027051C461, xmp.iid:325904B42B206811994CB6027051C461, xmp.iid:335904B42B206811994CB6027051C461, xmp.iid:345904B42B206811994CB6027051C461, xmp.iid:32BA361B2E206811994CB6027051C461, xmp.iid:33BA361B2E206811994CB6027051C461, xmp.iid:34BA361B2E206811994CB6027051C461, xmp.iid:35BA361B2E206811994CB6027051C461, xmp.iid:36BA361B2E206811994CB6027051C461, xmp.iid:37BA361B2E206811994CB6027051C461, xmp.iid:38BA361B2E206811994CB6027051C461, xmp.iid:39BA361B2E206811994CB6027051C461, xmp.iid:3ABA361B2E206811994CB6027051C461, xmp.iid:3BBA361B2E206811994CB6027051C461, xmp.iid:3CBA361B2E206811994CB6027051C461, xmp.iid:FE3B2FBC3C206811994CB6027051C461, xmp.iid:FF3B2FBC3C206811994CB6027051C461, xmp.iid:003C2FBC3C206811994CB6027051C461, xmp.iid:013C2FBC3C206811994CB6027051C461, xmp.iid:023C2FBC3C206811994CB6027051C461, xmp.iid:033C2FBC3C206811994CB6027051C461, xmp.iid:043C2FBC3C206811994CB6027051C461, xmp.iid:053C2FBC3C206811994CB6027051C461, xmp.iid:063C2FBC3C206811994CB6027051C461, xmp.iid:073C2FBC3C206811994CB6027051C461, xmp.iid:083C2FBC3C206811994CB6027051C461, xmp.iid:B86B477040206811994CB6027051C461, xmp.iid:B96B477040206811994CB6027051C461, xmp.iid:21FB96E545206811994CB6027051C461, xmp.iid:22FB96E545206811994CB6027051C461, xmp.iid:24752DEF47206811994CB6027051C461, xmp.iid:25752DEF47206811994CB6027051C461, xmp.iid:26752DEF47206811994CB6027051C461, xmp.iid:27752DEF47206811994CB6027051C461, xmp.iid:28752DEF47206811994CB6027051C461, xmp.iid:29752DEF47206811994CB6027051C461, xmp.iid:2A752DEF47206811994CB6027051C461, xmp.iid:2B752DEF47206811994CB6027051C461, xmp.iid:2C752DEF47206811994CB6027051C461, xmp.iid:2D752DEF47206811994CB6027051C461, xmp.iid:2E752DEF47206811994CB6027051C461, xmp.iid:9203735149206811994CB6027051C461, xmp.iid:9303735149206811994CB6027051C461, xmp.iid:9403735149206811994CB6027051C461, xmp.iid:9503735149206811994CB6027051C461, xmp.iid:098011740720681195FE8F905173EB9D, xmp.iid:0A8011740720681195FE8F905173EB9D, xmp.iid:D0E9C43E0E20681195FE8F905173EB9D, xmp.iid:D1E9C43E0E20681195FE8F905173EB9D, xmp.iid:D2E9C43E0E20681195FE8F905173EB9D, xmp.iid:D3E9C43E0E20681195FE8F905173EB9D, xmp.iid:D4E9C43E0E20681195FE8F905173EB9D, xmp.iid:D5E9C43E0E20681195FE8F905173EB9D, xmp.iid:D6E9C43E0E20681195FE8F905173EB9D, xmp.iid:D7E9C43E0E20681195FE8F905173EB9D, xmp.iid:D8E9C43E0E20681195FE8F905173EB9D, xmp.iid:D9E9C43E0E20681195FE8F905173EB9D, xmp.iid:DAE9C43E0E20681195FE8F905173EB9D, xmp.iid:C24B3BE81220681195FE8F905173EB9D, xmp.iid:C34B3BE81220681195FE8F905173EB9D, xmp.iid:C44B3BE81220681195FE8F905173EB9D, xmp.iid:C54B3BE81220681195FE8F905173EB9D, xmp.iid:C64B3BE81220681195FE8F905173EB9D, xmp.iid:C74B3BE81220681195FE8F905173EB9D, xmp.iid:C84B3BE81220681195FE8F905173EB9D, xmp.iid:C94B3BE81220681195FE8F905173EB9D, xmp.iid:CA4B3BE81220681195FE8F905173EB9D, xmp.iid:CB4B3BE81220681195FE8F905173EB9D, xmp.iid:CC4B3BE81220681195FE8F905173EB9D, xmp.iid:9A4A8A621520681195FE8F905173EB9D, xmp.iid:9B4A8A621520681195FE8F905173EB9D, xmp.iid:9C4A8A621520681195FE8F905173EB9D, xmp.iid:9D4A8A621520681195FE8F905173EB9D, xmp.iid:9E4A8A621520681195FE8F905173EB9D, xmp.iid:9F4A8A621520681195FE8F905173EB9D, xmp.iid:A04A8A621520681195FE8F905173EB9D, xmp.iid:A14A8A621520681195FE8F905173EB9D, xmp.iid:A24A8A621520681195FE8F905173EB9D, xmp.iid:384354842C20681195FE8F905173EB9D, xmp.iid:F77F1174072068119C60A5391FF6EFED, xmp.iid:F87F1174072068119C60A5391FF6EFED, xmp.iid:F97F1174072068119C60A5391FF6EFED, xmp.iid:FA7F1174072068119C60A5391FF6EFED, xmp.iid:FB7F1174072068119C60A5391FF6EFED, xmp.iid:FC7F1174072068119C60A5391FF6EFED, xmp.iid:0180117407206811871FF36FD2687C47, xmp.iid:0280117407206811871FF36FD2687C47, xmp.iid:0380117407206811871FF36FD2687C47, xmp.iid:0480117407206811871FF36FD2687C47, xmp.iid:0580117407206811871FF36FD2687C47, xmp.iid:5C07AA0C0B206811871FF36FD2687C47, xmp.iid:5D07AA0C0B206811871FF36FD2687C47, xmp.iid:0180117407206811A96183938A979547, xmp.iid:0280117407206811A96183938A979547, xmp.iid:0380117407206811A96183938A979547, xmp.iid:0480117407206811A96183938A979547, xmp.iid:0580117407206811A96183938A979547, xmp.iid:04801174072068118D81E4C89DE86523, xmp.iid:05801174072068118D81E4C89DE86523, xmp.iid:06801174072068118D81E4C89DE86523, xmp.iid:07801174072068118D81E4C89DE86523, xmp.iid:08801174072068118D81E4C89DE86523, xmp.iid:09801174072068118D81E4C89DE86523, xmp.iid:0A801174072068118D81E4C89DE86523, xmp.iid:FC6CC4C4152068118D81E4C89DE86523, xmp.iid:FD6CC4C4152068118D81E4C89DE86523, xmp.iid:FE6CC4C4152068118D81E4C89DE86523, xmp.iid:FF6CC4C4152068118D81E4C89DE86523, xmp.iid:006DC4C4152068118D81E4C89DE86523, xmp.iid:016DC4C4152068118D81E4C89DE86523, xmp.iid:026DC4C4152068118D81E4C89DE86523, xmp.iid:036DC4C4152068118D81E4C89DE86523, xmp.iid:046DC4C4152068118D81E4C89DE86523, xmp.iid:056DC4C4152068118D81E4C89DE86523, xmp.iid:066DC4C4152068118D81E4C89DE86523, xmp.iid:D04CCA39192068118D81E4C89DE86523, xmp.iid:D14CCA39192068118D81E4C89DE86523, xmp.iid:068011740720681192B0ED67B5BBE0F1, xmp.iid:078011740720681192B0ED67B5BBE0F1, xmp.iid:088011740720681192B0ED67B5BBE0F1, xmp.iid:06801174072068119109ECACA6CBEC3C, xmp.iid:07801174072068119109ECACA6CBEC3C, xmp.iid:8786C4B212206811871F8391DE5C1F9C, xmp.iid:8886C4B212206811871F8391DE5C1F9C, xmp.iid:8986C4B212206811871F8391DE5C1F9C, xmp.iid:8A86C4B212206811871F8391DE5C1F9C, xmp.iid:8B86C4B212206811871F8391DE5C1F9C, xmp.iid:8C86C4B212206811871F8391DE5C1F9C, xmp.iid:8D86C4B212206811871F8391DE5C1F9C, xmp.iid:8E86C4B212206811871F8391DE5C1F9C, xmp.iid:D8E47DF135206811871F8391DE5C1F9C, xmp.iid:D9E47DF135206811871F8391DE5C1F9C, xmp.iid:DAE47DF135206811871F8391DE5C1F9C, xmp.iid:DBE47DF135206811871F8391DE5C1F9C, xmp.iid:DCE47DF135206811871F8391DE5C1F9C, xmp.iid:DDE47DF135206811871F8391DE5C1F9C, xmp.iid:DEE47DF135206811871F8391DE5C1F9C, xmp.iid:E1E47DF135206811871F8391DE5C1F9C, xmp.iid:E2E47DF135206811871F8391DE5C1F9C, xmp.iid:F02BFB113E206811871F8391DE5C1F9C, xmp.iid:F12BFB113E206811871F8391DE5C1F9C, xmp.iid:F22BFB113E206811871F8391DE5C1F9C, xmp.iid:F32BFB113E206811871F8391DE5C1F9C, xmp.iid:F42BFB113E206811871F8391DE5C1F9C, xmp.iid:F52BFB113E206811871F8391DE5C1F9C, xmp.iid:F62BFB113E206811871F8391DE5C1F9C, xmp.iid:F72BFB113E206811871F8391DE5C1F9C, xmp.iid:F82BFB113E206811871F8391DE5C1F9C, xmp.iid:F92BFB113E206811871F8391DE5C1F9C, xmp.iid:FA2BFB113E206811871F8391DE5C1F9C, xmp.iid:B866EDD93F206811871F8391DE5C1F9C, xmp.iid:B966EDD93F206811871F8391DE5C1F9C, xmp.iid:BA66EDD93F206811871F8391DE5C1F9C, xmp.iid:BB66EDD93F206811871F8391DE5C1F9C, xmp.iid:BC66EDD93F206811871F8391DE5C1F9C, xmp.iid:BD66EDD93F206811871F8391DE5C1F9C, xmp.iid:BE66EDD93F206811871F8391DE5C1F9C, xmp.iid:BF66EDD93F206811871F8391DE5C1F9C, xmp.iid:C066EDD93F206811871F8391DE5C1F9C, xmp.iid:C166EDD93F206811871F8391DE5C1F9C, xmp.iid:C266EDD93F206811871F8391DE5C1F9C, xmp.iid:829A495B41206811871F8391DE5C1F9C, xmp.iid:839A495B41206811871F8391DE5C1F9C, xmp.iid:849A495B41206811871F8391DE5C1F9C, xmp.iid:859A495B41206811871F8391DE5C1F9C, xmp.iid:869A495B41206811871F8391DE5C1F9C, xmp.iid:879A495B41206811871F8391DE5C1F9C, xmp.iid:889A495B41206811871F8391DE5C1F9C, xmp.iid:899A495B41206811871F8391DE5C1F9C, xmp.iid:8A9A495B41206811871F8391DE5C1F9C, xmp.iid:8B9A495B41206811871F8391DE5C1F9C, xmp.iid:8C9A495B41206811871F8391DE5C1F9C, xmp.iid:AA29268F42206811871F8391DE5C1F9C, xmp.iid:AB29268F42206811871F8391DE5C1F9C, xmp.iid:AC29268F42206811871F8391DE5C1F9C, xmp.iid:AD29268F42206811871F8391DE5C1F9C, xmp.iid:AE29268F42206811871F8391DE5C1F9C, xmp.iid:AF29268F42206811871F8391DE5C1F9C, xmp.iid:F77F117407206811AEAAB96238504DC5, xmp.iid:F87F117407206811AEAAB96238504DC5, xmp.iid:F97F117407206811AEAAB96238504DC5, xmp.iid:FA7F117407206811AEAAB96238504DC5, xmp.iid:FB7F117407206811AEAAB96238504DC5, xmp.iid:FC7F117407206811AEAAB96238504DC5, xmp.iid:FD7F117407206811AEAAB96238504DC5, xmp.iid:FE7F117407206811AEAAB96238504DC5, xmp.iid:FF7F117407206811AEAAB96238504DC5, xmp.iid:0080117407206811AEAAB96238504DC5, xmp.iid:E2734B6F0B206811AEAAB96238504DC5, xmp.iid:E3734B6F0B206811AEAAB96238504DC5, xmp.iid:E4734B6F0B206811AEAAB96238504DC5, xmp.iid:E5734B6F0B206811AEAAB96238504DC5, xmp.iid:E6734B6F0B206811AEAAB96238504DC5, xmp.iid:E7734B6F0B206811AEAAB96238504DC5, xmp.iid:329A715C0E206811AEAAB96238504DC5, xmp.iid:339A715C0E206811AEAAB96238504DC5, xmp.iid:349A715C0E206811AEAAB96238504DC5, xmp.iid:359A715C0E206811AEAAB96238504DC5, xmp.iid:369A715C0E206811AEAAB96238504DC5, xmp.iid:379A715C0E206811AEAAB96238504DC5, xmp.iid:389A715C0E206811AEAAB96238504DC5
History When                    : 2010:07:02 15:59:23-07:00, 2010:07:02 15:59:23-07:00, 2010:07:02 15:59:51-07:00, 2010:07:02 16:00:01-07:00, 2010:07:02 16:00:22-07:00, 2010:07:02 16:01:17-07:00, 2010:07:02 16:02:22-07:00, 2010:07:02 16:02:37-07:00, 2010:07:02 16:02:48-07:00, 2010:07:02 16:02:59-07:00, 2010:07:02 16:03:05-07:00, 2010:07:02 16:03:43-07:00, 2010:07:02 16:05:39-07:00, 2010:07:02 16:08:56-07:00, 2010:07:02 16:09:02-07:00, 2010:07:02 16:09:31-07:00, 2010:07:02 16:17-07:00, 2010:07:02 16:19:34-07:00, 2010:07:02 16:22:50-07:00, 2010:07:02 16:24:28-07:00, 2010:07:02 16:24:34-07:00, 2010:07:02 16:25-07:00, 2010:07:02 16:26:22-07:00, 2010:07:02 16:26:29-07:00, 2010:07:02 16:26:51-07:00, 2010:07:02 16:33:47-07:00, 2010:07:02 16:33:53-07:00, 2010:07:02 16:37:14-07:00, 2010:07:02 16:37:26-07:00, 2010:07:02 16:37:26-07:00, 2010:07:02 16:39:26-07:00, 2010:07:02 16:42:58-07:00, 2010:07:02 16:43:48-07:00, 2010:07:02 16:43:57-07:00, 2010:07:02 16:44:24-07:00, 2010:07:02 16:44:31-07:00, 2010:07:02 16:46:38-07:00, 2010:07:02 16:48:19-07:00, 2010:07:02 16:49:39-07:00, 2010:07:02 16:52:42-07:00, 2010:07:02 16:53:51-07:00, 2010:07:02 17:10:11-07:00, 2010:07:02 17:13:24-07:00, 2010:07:05 12:52:22-07:00, 2010:07:05 12:54:13-07:00, 2010:07:05 13:20:56-07:00, 2010:07:07 15:17:11-07:00, 2010:07:07 15:19:36-07:00, 2010:07:08 15:32:28-07:00, 2010:07:08 15:33:35-07:00, 2010:07:09 14:21:13-07:00, 2010:07:09 14:23:14-07:00, 2010:07:09 14:23:18-07:00, 2010:07:09 14:23:28-07:00, 2010:07:09 14:24:14-07:00, 2010:07:09 14:24:18-07:00, 2010:07:09 14:24:29-07:00, 2010:07:09 14:24:51-07:00, 2010:07:09 14:27:49-07:00, 2010:07:09 14:28:02-07:00, 2010:07:09 14:28:36-07:00, 2010:07:09 14:30:09-07:00, 2010:07:09 14:30:32-07:00, 2010:07:09 14:30:39-07:00, 2010:07:09 14:31:01-07:00, 2010:07:09 14:32:43-07:00, 2010:07:09 14:32:56-07:00, 2010:07:09 14:33:03-07:00, 2010:07:09 14:33:10-07:00, 2010:07:09 14:33:16-07:00, 2010:07:09 14:35:07-07:00, 2010:07:09 14:35:34-07:00, 2010:07:09 14:36:05-07:00, 2010:07:09 14:36:18-07:00, 2010:07:09 14:37:44-07:00, 2010:07:09 14:38:06-07:00, 2010:07:09 14:38:12-07:00, 2010:07:09 14:38:23-07:00, 2010:07:09 14:38:31-07:00, 2010:07:09 14:38:38-07:00, 2010:07:09 14:38:51-07:00, 2010:07:09 14:39:16-07:00, 2010:07:09 14:39:27-07:00, 2010:07:09 14:39:59-07:00, 2010:07:09 14:40:11-07:00, 2010:07:09 14:40:29-07:00, 2010:07:09 14:40:53-07:00, 2010:07:09 14:41:03-07:00, 2010:07:09 14:41:37-07:00, 2010:07:09 14:42:22-07:00, 2010:07:09 14:42:25-07:00, 2010:07:09 14:42:32-07:00, 2010:07:09 14:42:39-07:00, 2010:07:09 14:42:52-07:00, 2010:07:09 14:44:07-07:00, 2010:07:09 14:44:49-07:00, 2010:07:09 14:45:10-07:00, 2010:07:09 14:46:19-07:00, 2010:07:09 14:46:27-07:00, 2010:07:09 14:48:26-07:00, 2010:07:09 14:50:30-07:00, 2010:07:09 14:54:43-07:00, 2010:07:09 14:55:06-07:00, 2010:07:09 14:56:34-07:00, 2010:07:09 14:56:56-07:00, 2010:07:09 14:58:10-07:00, 2010:07:09 14:58:28-07:00, 2010:07:09 14:59:06-07:00, 2010:07:09 14:59:31-07:00, 2010:07:09 14:59:41-07:00, 2010:07:09 14:59:45-07:00, 2010:07:09 14:59:54-07:00, 2010:07:09 15:00-07:00, 2010:07:09 15:00:19-07:00, 2010:07:09 15:01:51-07:00, 2010:07:09 15:02:25-07:00, 2010:07:09 15:02:34-07:00, 2010:07:09 15:04:33-07:00, 2010:07:09 15:04:47-07:00, 2010:07:09 15:04:58-07:00, 2010:07:09 15:07:29-07:00, 2010:07:09 15:07:57-07:00, 2010:07:09 15:12:57-07:00, 2010:07:09 15:18:36-07:00, 2010:07:09 15:32:05-07:00, 2010:07:09 15:35:12-07:00, 2010:07:09 15:47:22-07:00, 2010:07:09 15:49:15-07:00, 2010:07:09 15:51:38-07:00, 2010:07:09 15:52:13-07:00, 2010:07:09 15:52:35-07:00, 2010:07:09 15:57:50-07:00, 2010:07:12 11:32:51-07:00, 2010:07:12 11:33:19-07:00, 2010:07:12 11:33:56-07:00, 2010:07:12 11:34:07-07:00, 2010:07:12 11:34:24-07:00, 2010:07:12 11:34:28-07:00, 2010:07:12 11:34:38-07:00, 2010:07:12 11:35:05-07:00, 2010:07:12 11:45:39-07:00, 2010:07:12 11:46:44-07:00, 2010:07:12 11:47:17-07:00, 2010:07:12 12:14:44-07:00, 2010:07:12 12:17:03-07:00, 2010:07:15 09:50:08-07:00, 2010:07:15 09:50:30-07:00, 2010:07:15 09:51-07:00, 2010:07:15 09:51:40-07:00, 2010:07:15 09:54:28-07:00, 2010:07:15 09:54:41-07:00, 2010:07:15 09:54:51-07:00, 2010:07:15 09:59:45-07:00, 2010:07:15 10:00:12-07:00, 2010:07:15 10:00:27-07:00, 2010:07:15 10:01:41-07:00, 2010:07:15 10:01:56-07:00, 2010:07:15 10:02:22-07:00, 2010:07:15 10:04:11-07:00, 2010:07:15 10:32:31-07:00, 2010:07:15 10:34:58-07:00, 2010:07:15 12:48-07:00, 2010:07:15 12:48:40-07:00, 2010:07:15 12:49:03-07:00, 2010:07:15 12:49:41-07:00, 2010:07:15 12:49:52-07:00, 2010:07:15 12:50:26-07:00, 2010:07:15 12:50:33-07:00, 2010:07:15 12:50:44-07:00, 2010:07:15 12:51:22-07:00, 2010:07:15 12:52:15-07:00, 2010:07:15 12:52:41-07:00, 2010:07:15 12:53:01-07:00, 2010:07:15 12:53:34-07:00, 2010:07:15 12:53:45-07:00, 2010:07:15 12:54:37-07:00, 2010:07:15 12:55-07:00, 2010:07:15 12:56:40-07:00, 2010:07:15 12:56:47-07:00, 2010:07:15 12:57:33-07:00, 2010:07:15 12:58:53-07:00, 2010:07:15 13:05:23-07:00, 2010:07:15 13:05:44-07:00, 2010:07:15 13:30:58-07:00, 2010:07:15 13:31:36-07:00, 2010:07:15 14:11:43-07:00, 2010:07:15 14:12:10-07:00, 2010:07:15 14:12:25-07:00, 2010:07:15 14:12:25-07:00, 2010:07:15 14:12:39-07:00, 2010:07:15 14:12:39-07:00, 2010:07:15 14:22:33-07:00, 2010:07:15 14:24:51-07:00, 2011:07:27 17:07-07:00, 2011:08:02 13:59:38-07:00, 2011:08:02 14:23:44-07:00, 2011:08:02 16:34:02-07:00, 2011:08:03 11:06:40-07:00, 2011:11:12 16:24:36-08:00, 2011:11:12 16:28:05-08:00, 2011:11:12 16:30:32-08:00, 2011:11:12 16:34:53-08:00, 2011:11:12 16:35:06-08:00, 2011:11:12 16:47:13-08:00, 2011:11:12 16:51:37-08:00, 2011:11:12 16:58:29-08:00, 2011:11:12 17:03:51-08:00, 2011:11:12 17:26:15-08:00, 2011:11:12 17:31:25-08:00, 2011:11:12 17:34:04-08:00, 2011:11:12 17:34:35-08:00, 2011:11:15 10:51:50-08:00, 2011:11:15 10:57:05-08:00, 2011:11:15 13:35:52-08:00, 2011:11:15 14:54:05-08:00, 2011:11:30 13:13:22-08:00, 2011:11:30 13:14:16-08:00, 2011:11:30 13:14:31-08:00, 2011:12:05 17:11:23-08:00, 2011:12:05 18:28:51-08:00, 2011:12:05 19:44:16-08:00, 2011:12:05 19:44:25-08:00, 2011:12:06 10:51:47-08:00, 2011:12:06 20:18:45-08:00, 2011:12:07 10:19:08-08:00, 2011:12:07 10:19:08-08:00, 2011:12:07 10:30:03-08:00, 2011:12:07 13:30:20-08:00, 2011:12:07 13:31:57-08:00, 2011:12:07 13:32:58-08:00, 2011:12:07 13:34:09-08:00, 2011:12:07 14:05:45-08:00, 2011:12:07 14:07:21-08:00, 2011:12:07 14:13:33-08:00, 2011:12:07 14:13:33-08:00, 2011:12:15 10:39:58+01:00, 2011:12:15 10:59:27+01:00, 2011:12:15 10:59:31+01:00, 2011:12:15 11:08:41+01:00, 2011:12:15 11:10:38+01:00, 2011:12:15 11:22:36+01:00, 2011:12:15 11:31:09+01:00, 2011:12:15 11:33:16+01:00, 2011:12:15 11:45:32+01:00, 2011:12:15 11:50:54+01:00, 2011:12:15 11:52:29+01:00, 2011:12:15 11:52:46+01:00, 2011:12:15 11:53:45+01:00, 2011:12:15 12:00:08+01:00, 2011:12:15 12:04:15+01:00, 2011:12:15 12:04:22+01:00, 2011:12:15 12:22:23+01:00, 2011:12:15 12:22:36+01:00, 2011:12:15 12:27:10+01:00, 2011:12:15 12:44:06+01:00, 2011:12:15 12:51:49+01:00, 2011:12:15 12:53:05+01:00, 2011:12:15 12:54:20+01:00, 2011:12:15 12:59+01:00, 2011:12:15 13:01:19+01:00, 2011:12:15 13:12:55+01:00, 2011:12:15 13:17:03+01:00, 2011:12:15 13:20:01+01:00, 2011:12:15 13:23:01+01:00, 2011:12:15 13:23:08+01:00, 2011:12:15 13:30:20+01:00, 2011:12:15 13:47:15+01:00, 2011:12:15 13:48:56+01:00, 2011:12:15 13:49:36+01:00, 2011:12:15 13:52:26+01:00, 2011:12:15 13:52:50+01:00, 2011:12:15 13:54:26+01:00, 2011:12:15 13:56:23+01:00, 2011:12:15 13:56:39+01:00, 2011:12:15 13:58:54+01:00, 2011:12:15 14:00:18+01:00, 2011:12:15 14:00:32+01:00, 2011:12:15 14:00:47+01:00, 2011:12:15 14:02:14+01:00, 2011:12:15 14:08:47+01:00, 2011:12:15 14:09:38+01:00, 2011:12:15 14:09:55+01:00, 2011:12:15 14:18:35+01:00, 2011:12:15 14:22:59+01:00, 2011:12:15 14:23:13+01:00, 2011:12:15 14:23:29+01:00, 2011:12:15 14:24:52+01:00, 2011:12:15 15:06:56+01:00, 2011:12:15 15:15:04+01:00, 2011:12:15 15:43:32+01:00, 2011:12:15 15:53:20+01:00, 2011:12:15 15:54:21+01:00, 2011:12:15 15:55:51+01:00, 2011:12:15 15:57:22+01:00, 2011:12:15 16:05:24+01:00, 2011:12:15 16:07:24+01:00, 2011:12:15 16:11:32+01:00, 2011:12:15 16:16:46+01:00, 2011:12:15 16:17:34+01:00, 2011:12:15 16:18:06+01:00, 2011:12:15 16:18:13+01:00, 2011:12:15 16:18:19+01:00, 2011:12:15 16:20:52+01:00, 2011:12:15 16:25:29+01:00, 2011:12:15 17:12:32+01:00, 2011:12:15 17:13:24+01:00, 2011:12:15 17:14:31+01:00, 2011:12:15 17:14:34+01:00, 2011:12:15 17:14:38+01:00, 2011:12:15 17:15:11+01:00, 2011:12:15 17:15:23+01:00, 2011:12:15 17:15:35+01:00, 2011:12:15 17:16:17+01:00, 2011:12:15 17:16:59+01:00, 2011:12:15 17:19:38+01:00, 2011:12:15 17:20+01:00, 2011:12:15 17:22:31+01:00, 2011:12:15 17:24:25+01:00, 2011:12:15 17:25:22+01:00, 2011:12:15 17:26:54+01:00, 2011:12:15 17:27:43+01:00, 2011:12:19 12:25:25+01:00, 2011:12:19 12:26:11+01:00, 2011:12:19 12:31:16+01:00, 2011:12:19 12:32+01:00, 2011:12:19 12:32:46+01:00, 2011:12:19 12:32:47+01:00, 2011:12:19 12:34:47+01:00, 2011:12:19 12:35:09+01:00, 2011:12:19 12:54:57+01:00, 2011:12:19 12:57:12+01:00, 2011:12:19 12:59:48+01:00, 2011:12:19 13:00:31+01:00, 2011:12:19 13:03:07+01:00, 2011:12:19 13:04:38+01:00, 2011:12:19 13:05:07+01:00, 2011:12:19 13:05:27+01:00, 2011:12:19 13:05:32+01:00, 2011:12:19 13:06:51+01:00, 2011:12:19 13:07:56+01:00, 2011:12:19 13:08+01:00, 2011:12:19 13:09:06+01:00, 2011:12:19 13:09:32+01:00, 2011:12:19 13:10+01:00, 2011:12:19 13:10:36+01:00, 2011:12:19 15:39:53+01:00, 2011:12:19 15:41:35+01:00, 2011:12:19 15:44:17+01:00, 2011:12:19 15:49:54+01:00, 2011:12:19 15:50:52+01:00, 2011:12:19 15:52:09+01:00, 2011:12:19 15:52:48+01:00, 2011:12:19 16:00:16+01:00, 2011:12:19 16:03:24+01:00, 2011:12:19 16:07:57+01:00, 2011:12:20 13:26:07+01:00, 2011:12:20 13:28:13+01:00, 2011:12:20 13:28:30+01:00, 2011:12:20 13:28:33+01:00, 2011:12:20 13:29:50+01:00, 2011:12:20 13:30:37+01:00, 2012:01:09 10:31:35+01:00, 2012:01:09 10:31:56+01:00, 2012:01:09 10:34:04+01:00, 2012:01:09 10:34:08+01:00, 2012:01:09 10:34:16+01:00, 2012:01:09 12:00:45+01:00, 2012:01:09 12:01:27+01:00, 2012:01:10 11:35+01:00, 2012:01:10 11:35:22+01:00, 2012:01:10 15:36:44+01:00, 2012:01:10 15:37:30+01:00, 2012:01:10 15:37:33+01:00, 2012:01:11 13:28:03+01:00, 2012:01:11 13:29:02+01:00, 2012:01:11 13:29:21+01:00, 2012:01:11 13:29:53+01:00, 2012:01:11 14:49:58+01:00, 2012:01:11 14:59:16+01:00, 2012:01:11 15:02:59+01:00, 2012:01:11 15:03:05+01:00, 2012:01:11 15:04:10+01:00, 2012:01:11 15:13:42+01:00, 2012:01:11 15:16:52+01:00, 2012:01:11 15:18:32+01:00, 2012:01:11 15:18:40+01:00, 2012:01:11 15:19:09+01:00, 2012:01:11 15:20:29+01:00, 2012:01:11 15:24:24+01:00, 2012:01:11 15:26:13+01:00, 2012:01:11 15:26:33+01:00, 2012:01:11 15:27:50+01:00, 2012:01:11 15:31:14+01:00, 2012:01:12 13:56:40+01:00, 2012:01:12 13:56:43+01:00, 2012:01:12 13:57:14+01:00, 2012:01:13 12:24:26+01:00, 2012:01:13 12:24:55+01:00, 2012:05:17 15:11:17+02:00, 2012:05:17 15:18:05+02:00, 2012:05:17 16:11:23+02:00, 2012:05:17 16:12:43+02:00, 2012:05:17 16:13:21+02:00, 2012:05:17 16:14:29+02:00, 2012:05:17 16:14:33+02:00, 2012:05:17 16:16:07+02:00, 2012:05:17 16:19:35+02:00, 2012:05:17 16:20:52+02:00, 2012:05:17 17:12:54+02:00, 2012:05:17 17:13+02:00, 2012:05:17 17:14:42+02:00, 2012:05:17 17:15:07+02:00, 2012:05:17 17:15:56+02:00, 2012:05:17 17:16:52+02:00, 2012:05:17 17:16:57+02:00, 2012:05:17 17:17:45+02:00, 2012:05:17 17:22:33+02:00, 2012:05:17 17:23:06+02:00, 2012:05:17 17:23:33+02:00, 2012:05:17 17:23:41+02:00, 2012:05:17 17:24:08+02:00, 2012:05:17 17:24:55+02:00, 2012:05:17 17:26:20+02:00, 2012:05:17 17:27:38+02:00, 2012:05:17 17:27:54+02:00, 2012:05:17 17:27:59+02:00, 2012:05:17 17:30:30+02:00, 2012:05:17 17:33:02+02:00, 2012:05:17 17:33:27+02:00, 2012:05:17 17:34:35+02:00, 2012:05:17 17:35:34+02:00, 2012:05:17 17:36:06+02:00, 2012:05:17 17:36:38+02:00, 2012:05:17 17:37:01+02:00, 2012:05:17 17:37:34+02:00, 2012:05:17 17:39:01+02:00, 2012:05:17 17:40:16+02:00, 2012:05:17 17:41:16+02:00, 2012:05:17 17:41:27+02:00, 2012:05:17 17:41:31+02:00, 2012:05:17 17:44:22+02:00, 2012:05:17 17:46:22+02:00, 2012:05:17 17:46:54+02:00, 2012:05:17 17:47:17+02:00, 2012:05:17 17:47:39+02:00, 2012:05:17 17:47:52+02:00, 2012:05:17 17:48:17+02:00, 2012:05:17 17:49:06+02:00, 2012:05:17 17:49:53+02:00, 2012:05:17 17:50:14+02:00, 2012:05:17 17:51:09+02:00, 2012:05:17 17:51:36+02:00, 2012:05:17 17:52:06+02:00, 2012:05:17 17:52:14+02:00, 2012:05:18 10:53:53+02:00, 2012:05:18 10:54:12+02:00, 2012:05:18 10:55:39+02:00, 2012:05:18 10:56:13+02:00, 2012:05:18 10:58:23+02:00, 2012:05:18 10:58:40+02:00, 2012:05:18 11:17:48+02:00, 2012:05:18 11:18:20+02:00, 2012:05:18 11:22:05+02:00, 2012:05:18 11:22:07+02:00, 2012:05:18 11:22:23+02:00, 2012:05:18 11:22:27+02:00, 2012:05:18 11:22:58+02:00, 2012:05:18 11:23:54+02:00, 2012:05:18 11:23:55+02:00, 2012:05:18 11:29:56+02:00, 2012:05:18 11:43:20+02:00, 2012:05:18 11:43:52+02:00, 2012:05:18 11:45+02:00, 2012:05:18 11:45:17+02:00, 2012:05:18 11:45:24+02:00, 2012:05:18 11:45:27+02:00, 2012:05:18 11:45:57+02:00
History Software Agent          : Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0
History Changed                 : /, /metadata, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /metadata, /;/metadata, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /metadata, /;/metadata, /metadata, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /metadata, /, /, /, /, /, /, /, /, /metadata, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /
Manifest Link Form              : ReferenceStream
Manifest Placed X Resolution    : 72.00
Manifest Placed Y Resolution    : 72.00
Manifest Placed Resolution Unit : Inches
Manifest Reference Instance ID  : uuid:6E131CA5C00411DABA76B208725F1811
Manifest Reference Document ID  : uuid:6E131CA1C00411DABA76B208725F1811
Create Date                     : 2012:05:18 11:46:14+02:00
Modify Date                     : 2012:05:18 11:46:16+02:00
Metadata Date                   : 2012:05:18 11:46:16+02:00
Creator Tool                    : Adobe InDesign CS4 (6.0.6)
Thumbnail Format                : JPEG
Thumbnail Width                 : 256
Thumbnail Height                : 256
Thumbnail Image                 : (Binary data 7317 bytes, use -b option to extract)
Doc Change Count                : 4584
Format                          : application/pdf
Producer                        : Adobe PDF Library 9.0
Trapped                         : False
Page Count                      : 68
Creator                         : Adobe InDesign CS4 (6.0.6)

EXIF Metadata provided by EXIF.tools

Apple Productos AppleCare User Manual Care Protection Plan Para I Phone Guía De Referencia Rápida App For Iphone 1z

Prodotti AppleCare AppleCare Protection Plan per iPhone - Guida introduttiva app_for_iphone_1z

Navigation menu

Versions of this User Manual:

Views

Navigation