Arcade Emporium Crane Manual Service Format User

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User Manual: Arcade Emporium Crane Manual

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1

OWNERS AND SERVICE MANUAL

INNOVATIVE CONCEPTS IN ENTERTAINMENT INC.

10123 MAIN STREET, CLARENCE, NY 14031

SERVICE: 1-716-759-0360

FAX: 1-716-759-0884

E-MAIL: service@icegame.com

WEBSITE: www.icegame.com

2

INTRODUCTION…………………………….……....PAGE 3 & 4

GAME FEATURES

INSTALLATION………………………….…….……...PAGE 5

TESTING / MAINTENANCE………………….……..PAGE 6

PROGRAMMING OPTIONS………………….……..PAGE 7 - 11

INTRODUCTION

USING THE PROGRAMMING OPTIONS

QUICK TROUBLESHOOTING……………….……..PAGE 12 & 13

PARTS LISTINGS………………………………….....PAGE 14

WARRANTY……..…………………………………....PAGE 15 & 16

TABLE OF CONTENTS

11/18/20Revision A

3

INTRODUCTION

OVERVIEW

Thank you for your purchase of the new

ICE FACTOR™ crane. You will be very satisfied

with your new crane because of all the great fea-

tures we have packed into it.

We have spent a great deal of time designing new

features into the unit that not only increase revenues

but make servicing far easier than on previous

cranes.

GREAT FEATURES

REVOLUTIONARY CLAW DESIGN - We have de-

signed the claw assembly for incredibly linear opera-

tion. The grab strength at full claw tip extension is

very similar to that when fully retracted. We use a

triple solenoid system with great reliability and dura-

bility. This system will also allow the claw to function

in the unlikely event that one of the solenoids were

to fail. This is possible because all 3 solenoids are

connected together rather than working independ-

ently. This method also allows the claw to work

much more consistently. The solenoids also have a

unique design that improves linear functionality. The

built in heat sinks keep the temperature of the sole-

noids more consistent which in turn also results in a

more consistent grab. The claws are ideally shaped

for the best balance of grab and slip. The shape has

been fine tuned for auto-percentaging of the ma-

chine & requires no adjustment.

DOOR DESIGN - The front door of the game opens

easily and simply by turning the lock handle just 90

degrees. The control panels are mounted to the door

via "intelligent" wiring, keeping them out of the way

during service. The door is counterbalanced by nitro-

gen shock absorbers to raise the door fully out of the

way. This works much better that doors that open

outward in locations where space is an issue. Fur-

ther we lift the door rather than use sliding doors be-

cause an unimpeded view of the playfield is much

more desirable, and sliding doors offer much less

security than the lift up design incorporated.

ELECTRONICS HOUSING - The unique housing for

the main electronics makes it extremely fast to

change the Main P.C. Board. Just pull on the spring

loaded retaining pin and pull the Electronics housing

from the game. To put new electronics in the game,

just push the housing in until you rear the retaining

pin snap into place. Removal or installation takes

just seconds!

INSTANT REPLAY AND FREE GAME FEATURES -

These unique features add to the play value of the

machine. The instant replay will allow the player to

re-deploy the claw in the exact same position as the

last drop provided there is a credit available in the

machine. A great feature for the "just missed it" at-

tempt. The "Free Game" option adds a random op-

portunity for the player affording additional excite-

ment.

CABINET CONSTRUCTION - The materials and

construction methods used in the manufacture of

this cabinet make it the strongest and most durable

in the industry. Thick powder coated steel outer

cabinet construction and internal bracing make the

cabinet extremely stiff and able to withstand re-

peated moves from location to location.

DISPLAY CABINET - the unique display cabinet al-

lows for additional product display without encroach-

ing into the play area. This design also allows us to

keep the cabinet width narrower. This is advanta-

geous since the display cabinet can be slid into the

main cabinet if necessary to go through narrow

doorways - something the competition does not of-

fer. The shelving units are fully adjustable and there

are attractive stainless steel retaining rods to hold

the prizes in place. The display cabinet is fully mir-

rored rear and sides to add a touch of class.

GRAPHICS PACKAGE - The cabinet colors and

graphics have been carefully chosen to create an

eye catching, yet classy expensive looking design.

4

INTRODUCTION

REMOTE PROGRAMMING UNIT - This crane uses

a remote programming unit that enables the cus-

tomer to comfortably program the unit without having

to bend into awkward positions or read cryptic dis-

plays. The small hand-held unit uses a remote con-

necting cable and utilizes plain text graphics that are

easy and straight forward to read and understand.

Navigating through the menus is simple and quick.

All of the programming options are updated in real

time so you can test your changes as you play the

machine. There is no need to go in and out of pro-

gramming mode to see if your changes worked cor-

rectly. This is a great time saving feature that makes

it easy for the machine servicer to do a better and

more accurate set up job.

EASY SET-UP - When programming, the game has

been designed to work as efficiently and as broadly

as possible to minimize adjustments in the field. In

fact, under most circumstances the game will dis-

pense small and large prizes with equal accuracy

using the same settings at the same time. For the

first time you can confidently load anything you want

mixed together at the same time onto the playfield.

NOTE: We strongly recommend using the auto-

percentaging feature whenever possible. This will

yield the most accurate payout percentages and the

most consistent payouts which will keep your cus-

tomers happy and generate additional repeat play.

(It is not advisable to mix different sized prizes to-

gether when operating in manual mode).

LIGHTING - The playfield and top sign lighting is

achieved through the use of high output, long life

florescent lamps. The lamps used have very long life

(Typical in excess of 20,000 hours) and are very reli-

able, quick and easy to replace.

INDEPENDENT DOOR ACCESS - The crane allows

the Front playfield door, the electronics access /

storage door, and the coin doors to all be accessed

separately. This means you can have different peo-

ple service different areas of the game without hav-

ing access to any other area prohibited.

FULLY INDEPENDENT OPERATION - The crane

has been designed so that both sides operate totally

independently. All electronics, power supplies and

mechanicals are separated into 2 distinct sides. This

means one side of the crane could fail, yet the other

side will continue to operate.

5

INSTALLATION

SAFETY PRECAUTIONS

IMPORTANT: FAILURE TO FOLLOW THESE

DIRECTIONS CLOSELY COULD CAUSE SERIOUS

DAMAGE TO YOUR CRANE.

WARNING: WHEN INSTALLING THIS CRANE, A

13 AMP GROUNDED SOCKET MUST BE USED.

FAILURE TO DO SO COULD RESULT IN SERI-

OUS INJURY TO YOURSELF OR OTHERS. FAIL-

URE TO USE A GROUNDED SOCKET COULD

ALSO CAUSE IMPROPER CRANE OPERATION,

OR DAMAGE TO THE ELECTRONICS.

USING AN IMPROPERLY GROUNDED GAME

COULD VOID YOUR WARRANTY.

CRANE SET-UP

BEFORE PLUGGING THE GAME IN, OR TURNING

IT ON, BE SURE THE GAME HAS BEEN SET TO

THE PROPER VOLTAGE. YOUR CRANE

SHOULD COME PRE-SET FROM THE FACTORY

AT THE CORRECT VOLTAGE, HOWEVER IT IS A

GOOD IDEA TO CHECK THE A.C. SUPPLY

VOLTAGE BEFORE PLUGGING THE GAME IN.

ASSEMBLY INSTRUCTIONS

1. Carefully remove the crane from its

packaging.

2. Using the supplied keys, unlock the front

door of the cabinet.

3. Cut all tie wraps holding the wagon assembly

and crane in place.

4. Unwrap the glass shelving for the display

unit.

5. Install the shelving by removing the (2)

plastic mirror strips on either side of display

unit. The mirror strips are held in place with

Velcro.

6. Insert the shelves into the desired slots in the

sides of the display unit.

7. Reinstall the mirror strips onto the machine.

8. Install the stainless steel prize retention rods

above the shelving. NOTE: The rods should

be installed 2 holes up from the shelf itself.

9. Plug the game in.

The machine is now ready for start up

START UP

Turn the power on to the machine and note the op-

eration.

When powered up, the claws should drop into the

prize chute and retract.

You should notice the claws snapping shut during

the initial power up.

You should be able to hear game sounds at this

time.

PROGRAMMING

Please see the programming section of this manual

for detailed instructions on how to program your

crane.

6

TESTING / MAINTENANCE

TESTING

After the initial setup, it is time to test your game for

proper operation.

1. Locate the game in its permanent location.

2. Be sure the game has been properly plugged

in.

3. Verify that the game is set up for the proper

voltage, and turn the power to the game on.

4. The game will run through a test mode at

every startup.

5. Insert coins into the machine at least ten

times into the coin mech to assure proper

operation.

6. Check the credit and prize counters for

proper operation.

7. Check game volume during busy time at

location to set it at the proper level.

CLEANING

Regular cleaning of this game will keep it looking

new, and greatly enhance its appeal.

Clean the windows of your X-FACTOR™ with a

standard window cleaner.

Clean the cabinet sides with a good cleaner and a

soft rag. A mild soapy solution can be used. You

may use a furniture polish when finished to protect

the game and make it look more attractive,

NOTE: DO NOT USE ALCOHOL, THINNERS OF

ANY KIND, OR PINBALL PLAY FIELD CLEANERS

ON ANY OF THE CABINET SURFACES

ESPECIALLY THE DECALS.

7

PROGRAMMING

6

7

4 3

2

1

5

THE MULTI-PROGRAMMER HAS THE FOLLOWING PUSHBUTTONS:

Select + and Select - buttons are used to move up and down through the various menus and

settings.

This pushbutton will take you to the top of the Advanced Menu choices.

Not Used

This pushbutton will take you to the top of the Test options.

When the light is on, communication exists between the game and terminal.

This pushbutton will take you to the top of the Enter menu choices.

Adv and Dec will increment and decrement an option unless otherwise specified on the pro-

grammer screen.

1

2

5

6

4

3

7

8

PROGRAMMING

BUTTON MENUS

SET UP MENUS

Upon power up, the game will automatically display

the “ENTER” menu choices and they are as follows:

Price of Play

This setting determines the price of game play. The

range for this option is .10 to 2.50. The default set-

ting is “.30”.

Cost of Prize

This setting determines the cost of the prize. The

range for this option is .10 to 20.00. The default set-

ting is “3.00”.

Payout

This setting determines the percentage of payout.

The range for this option is 10% - 50%. The default

setting is “33%”.

Minimum Power

This setting determines the minimum power of the

Claw. The range for this option is 20% - 99%. The

default setting is “45%”.

9

PROGRAMMING

ADVANCED MENUS

Pressing the Menu button will display the following

options:

Attract Time

This setting determines the duration of time between

attract modes in minutes. The range for this option is

1 - 45. The default setting is “3”.

Attract Type

This setting determines what type of attract mode (if

any) is used. The selections are: off, snd only and

mot only. The default setting is “snd/mot”.

Attract Volume

This setting determines the sound volume of the

game. The selections are high or low. The default

setting is “high”.

Maximum Power

This setting determines the maximum power of the

Claw. The range for this option is 45% - 99%. The

default setting is “99%”.

Game Time

This setting determines the duration of the game.

The range for this option is 15 - 60. The default set-

ting is “20”.

Value Coin 1

This setting determines the money value for coin 1.

The range for this option is .10 - 6.00. The default

setting is “.10”.

Value Coin 2

This setting determines the money value for coin 2.

The range for this option is .10 - 6.00. The default

setting is “.20”.

Free Play

This setting determines the play mode of the game.

The selections are Free and Normal. The default

setting is “Normal”.

Front/Rear Speed

This setting allows for the adjustment of the for-

ward / backward speed of the crane. The range for

this setting is 10 - 20 with 10 being slow and 20 be-

ing fast. The default setting is “14”.

Left/Right Speed

This setting allows for the adjustment of the left /

right speed of the wagon. The range for this setting

is 10 - 20 with 10 being slow and 20 being fast. The

default setting is “14”.

Claw Down Speed

This setting allows for the adjustment of the down

speed of the claw. The range for this setting is 10 -

20 with 10 being slow and 20 being fast. The default

setting is “15”.

Claw Up Speed

This setting allows for the adjustment of the up

speed of the claw. The range for this setting is 10 -

20 with 10 being slow and 20 being fast. The default

setting is “15”.

Dig Time

This setting determines the amount of time for the

claw to dig in when down. The range for this setting

is 0 - 3 seconds in 1/8 second increments. The de-

fault setting is “0”.

Pickup Time

This setting is used to determine the amount of time

the claw will be at pickup power after dig. The range

for this setting is 0 - 3 seconds in 1/8 second incre-

ments. The default setting is “1”.

Hold Time

This setting is used to determine the amount of time

the claw will be held at the top. The range for this

10

PROGRAMMING

setting is 0 - 10 seconds in 1/8 seconds increments.

The default setting is “0”.

Stop and Drop

This setting is used for allowing the claw to descend

to a predetermined distance before releasing a

prize. This setting is extremely useful for fragile

prizes. Settings for this feature are Yes and No. The

default setting is “No”

Fail Limit

This setting is used to set the limit for out of range

payouts. If the payout percentage is over the set

limit, the game will no longer accept coins. The

range for this setting is 0 - 50%. The default setting

is “0” (off).

Reset Regulator

This COMMAND is used to restart the payout regu-

lator. This is designed for a new prize or in the event

of large fluctuations in the vending price or purchase

price. Always restart the game after adjusting the

machine. Pressing the ADV button will reset regula-

tor.

Reset Defaults

Pressing the ADV button will reset default options.

11

PROGRAMMING

Test Grab Cycle

ADV = start a grab cycle.

TEST MENUS

Pressing the Test button will display the following

tests:

Test Up/Dn

Displays sensor status ADV = up and DEC = Dn.

Test Lr/Rt

Displays sensor status ADV = out and DEC = in.

Test Ft/Bk

Displays sensor status ADV = back and DEC = front.

Test Grabber

ADV = Close, DEC = open.

Test Grabber Retain

ADV = Close, DEC = open at retain power.

Test Buttons

ADV starts test - Displays button status.

Test Prize Sensor

ADV starts test - Displays Prize Sensor Status.

Test Game Full Power

ADV = sets game to play on pickup power.

Test Game Min Power

ADV = sets game to play on retain power.

12

QUICK TROUBLESHOOTING

NO GAME POWER

GAME WILL NOT TAKE MONEY

OR GIVE CREDITS CORRECTLY

DISPLAYS DO NOT WORK

CRANE OR WAGON DOES NOT

MOVE

CRANE KEEPS TRYING TO

MOVE IN TO THE HOME

POSITION

CLAW WILL NOT CLOSE

CLAW STAYS CLOSED

SKILL LEVELING IS NOT

FUNCTIONING

CLAW GOES DOWN AND THEN

UP BUT DOES NOT CLOSE

CLAW COMES UP AND ABOUT

10 SEC. PASSES BEFORE

CRANE MOVES TO THE HOME

POSITION

CRANE OR WAGON WHEELS

SLIP

ON-OFF SWITCH ON THE GAME IS TURNED OFF

BLOWN A.C. POWER FUSE

GAME NOT PLUGGED OR CORD DAMAGED

BAD TRANSFORMER

TRANSFORMER HARNESS NOT CONNECTED

BAD POWER MODULE

BAD COIN SWITCH

COIN DISCOUNTING SET WRONG

COINS PER CREDIT SETTING INCORRECT

BAD COIN MECHANISM

LOOSE OR DAMAGED HARNESSING

BAD MAIN P.C. BOARD

BLOWN FUSE

BAD DISPLAY P.C. BOARD

BAD MAIN P.C. BOARD

LOOSE OR DAMAGED DISPLAY HARNESSING

BAD MOTOR

LOOSE OR DAMAGED HARNESSING

BAD SWITCH ON BUTTON OR JOYSTICK

BAD HARNESSING TO BUTTONS OR JOYSTICK

BLOWN FUSE TO MOTORS ON MAIN P.C.B.

BAD LIMIT SWITCH (S)

LIMIT SWITCH NOT ALIGNED WITH ACTUATOR

BLOWN FUSE TO CLAW ON MAIN P.C. BOARD

BAD COIL

LOOSE OR DAMAGED HARNESSING

CLAW HAS MECHANICALLY JAMMED

BAD DRIVE TRANSISTOR ON MAIN P.C.B.

CLAW HAS MECHANICALLY LOCKED

PROGRAMMING IS NOT CORRECTLY SET

BAD PRIZE SENSOR

LOOSE OR DAMAGED SENSOR HARNESS

DOWN SWITCH BAD

LOOSE OR DAMAGED HARNESS TO DOWN

SWITCH

UP SWITCH BAD

LOOSE OR DAMAGED HARNESS TO UP SWITCH

BROKEN “UP” SPRINGS

MISSING OR DAMAGED O-RING DRIVE BELTS

LOOSE SET SCREWS IN WHEELS

LOOSE SET SCREWS IN DRIVE COUPLER

RAILS NEED TO BE SCUFFED

TURN POWER ON

REPLACE WITH PROPER FUSE

CHECK POWER CORD

CHECK FOR PROPER VOLTAGES

CHECK HARNESS

REPLACE POWER MODULE

CHECK W/METER AND REPLACE

CHECK PROGRAMMABLE SETTING

CHECK PROGRAMMABLE SETTING

ADJUST OR REPLACE

CHECK W/METER—REPAIR

REPAIR OR REPLACE MAIN BOARD

REPLACE WITH PROPER FUSE

REPAIR OR REPLACE P.C. BOARD

REPAIR OR REPLACE P.C. BOARD

CHECK W / METER AND REPAIR

REPLACE MOTOR

CHECK W / METER—REPAIR

REPLACE SWITCH

CHECK W / METER—REPAIR

REPLACE WITH PROPER FUSE

REPLACE SWITCH (S)

ALIGN SWITCH AND ACTUATOR

REPLACE WITH PROPER FUSE

REPLACE COIL

CHECK W / METER AND REPAIR

FIND JAM AND REPAIR

REPLACE TRANSISTOR

FIND JAM AND REPAIR

SET OPTIONS “9”, “16” AND “17”

REPLACE PRIZE SENSOR

CHECK W / METER AND REPAIR

REPLACE DOWN SWITCH

CHECK W / METER AND REPLACE

REPLACE UP SWITCH

CHECK W / METER AND REPLACE

REPLACE SPRINGS

REPLACE O-RING BELTS

TIGHTEN SET SCREWS

TIGHTEN SET SCREWS

SCUFF TOP OF RAILS WITH

SANDPAPER

PROBLEM SOLUTION PROBABLE CAUSE

13

QUICK TROUBLESHOOTING

- NOTE: If the Wagon does not move smoothly through a full travel from left to right, check to see that the

wheel spacing is correct. If the spacing is correct, then check the 2 cabinet rails for burrs that may cause the

wheels to bind.

- NOTE: If the Crane does not move smoothly through a full travel from front to back, check to see that the

wheel spacing is correct. If the spacing is correct, then check the 2 separator rails for burrs that may cause

the wheels to bind.

- NOTE: If the Micro track for the left / right movement is binding during its travel, check to see if the top mirror

bracket’s edge, also the shelf the micro track rides on, has been de-burred.

- NOTE: If the front door is having trouble closing fully, check to see that all harnessing is out of the way for

the door to close. Next, check to see that the door is aligned properly.

- NOTE: If the door will not lock properly or locks with difficulty, check to see that the lock rotates smoothly.

Next, check that the lock rods are not binding on the lock cam or the lock rod guides. Next, check that all fric-

tion points have been lubricated with molly grease. Finally, if need be, adjust the lock rod guides such that the

door closes and locks smoothly.

- NOTE: If at the beginning of the self test mode, the claw does not drop, one or more of the following may

apply. The prize sensor is not working or is blocked. The string or string lever is mechanically binding. The up

or down switch is sticking or misaligned from its actuator.

- NOTE: If claw stays closed, it is likely that the diode has blown and the transistor controlling the claw has

also blown. Shut off the game immediately and have a qualified technician install a new coil assembly and

transistor on main board.

- NOTE: If claw is jerky while being lowered, it is likely that the up spring is missing or has not been slightly

elongated properly. Another possibility is that the string has mechanically bound on the spool. To fix the string

binding, you will need to use the “Multi-Programmer”. Plug the programmer into the game Enter the Main

Menu, Diagnostics Menu & then the Tests Menu. Using the Tests Menu, lower the claw all the way until it

starts to wind up backwards. Reverse the motor direction to raise the claw mechanism and properly rewind

the string on the spool. Exit the programming mode and the string should be free of mechanical binding.

- NOTE: If the claw stays open, first check for bad fuses on the main board. Next check that there are no

wires dislodged from the connectors in the harness between the wagon and crane, the harness between the

wagon and the main board, the crane assembly and the wagon assembly. If the problem still exists, and no

fuses are blown or wires dislodged, it is likely that the transistor controlling voltage to the claw has blown on

the main board. Have the coil assembly and transistor on the main board replaced by a qualified technician.

- NOTE: If the crane / wagon, in the home position, tries to move left or back, check to see that the actuators

are both present. Next, check to see that the sensors are present. Next, check to see that the sensors and

actuators are aligned. Then check to see that the sensor wires are not dislodged from the connectors. Finally,

replace the sensor, it is likely to be bad.

14

15

16

17

18

19

20

21

22

PARTS LISTINGS

MECHANICAL PARTS

5011 SPRING

BC1013 LOCK CAM

BC3028 SIDE GLASS

CG1054 WAGON ROLLER SHAFT

CG1055 WAGON MOTOR END PLATE

CG1155X WAGON ASSEMBLY

CG1056 WAGON END PLATE

CG1057 WAGON SEPARATOR RAIL

CG1058 WAGON DRIVESHAFT

CG1059 WAGON DRIVESHAFT COUPLER

CG1060 TRACK GUIDE MOUNT

CG1061 CRANE MOTOR HOUSING

CG1161X CRANE ASSEMBLY

CG1062 CRANE MOTOR HOUSING CAP

CG1063 CRANE STRING LEVER

CG1064 COIL STOP BLOCK COVER

CG1066 CRANE UP SPRING

CG1068 BUSHING

CG1069 TRACK MOUNT RAIL

CG1069X TRACK MOUNT RAIL ASSEMBLY

CG1071 BRACKET

CG1077 STRING ROLLER

CG1078J CLAW (SILVER PAINT)

CG1078JX CLAW ASSEMBLY

CG2012 SENSOR (FWD)

CG2013 SENSOR (L & R)

CG3008A MICRO TRACK 62 LINK

CG3008B MICROTRACK END LINK SET

CG3019 CAGE RETAINER CAP

CG3019X THUMB SCREW ASSEMBLY

CG3030 WHEEL (LARGE)

CG3032 STRING SPOOL SIDE

CG3034 COIL STOP BLOCK

CG3035 COIL CAP

CG4003 O RING

CG4004 STRING

CG5014 LOCK - T-HANDLE

CG5015 LOCK - BARREL

JC1051 SHOCK (HYDRAULIC)

CG1052 CASTER (SWIVEL - LOCKING)

CX1072-P100 SOLENOID MOUNTING PLATE

CX1073-P100 PLATE BOX BOTTOM

CX1075 CRANE CONNECTING PIN

CX1076-P800 HEAT SINK PLATE

CX3026 MIRROR (REAR WALL)

CX3327 GLASS (FRONT)

CX3036 FINGER PIN

CX3037 CLAW SPIDER

CG2014 JOYSTICK

GRAPHICS & DECALS

BC7017 DECAL (CHROME MYLAR STRIP)

CX7008 DECAL (SIDE “X”)

CX7212 DECAL (CONTROL PANEL OVERLAY)

CX7026 DECAL (LEFT MARQUEE X FACTOR)

CX7027A DECAL (REAR MARQUEE X FACTOR)

CX7028 DECAL (RIGHT MARQUEE X FACTOR)

CX7129B DECAL (FRONT MARQUEE X FACTOR)

CX7056 DECAL (PRIZE DOOR X FACTOR)

CX9101 SERVICE MANUAL

ELECTRICAL / ELECTRONIC

PARTS

ROPE LED

8284 BALLAST WH6-120L

8312 BULB PL-L 40W

8395 BULB #192 WEDGE

CG2002X TRANSFORMER

CG2008 MOTOR

CX2009 SOLENOID

FP2007 SPEAKER (4” ROUND)

HD20224 COUNTER 5V

HD2364 FAN 120V

SM2008 TRANSFORMER

RECOMMENDED SPARES

CG4003 O RING

CG4004 STRING

8312 BULB PL-L 40W

8395 BULB #192 WEDGE

CG2008 MOTOR

CX2009 SOLENOID

23

WARRANTY POLICY

I.C.E. Inc warrants all components in new machines to be free of defects in materials and workmanship for the period

listed below:

■ 180 days on Main PCB’s, Computers & Motors

■ 1 year on all LCD monitor panels

■ 90 days on all other electronic and mechanical components

■ 30 days on all I.C.E. repairs and parts purchases

I.C.E. Inc shall not be obligated to furnish a warranty request under the following conditions:

■ Equipment or parts have failed through normal wear and tear

■ Equipment has been subjected to unwarranted stress, abuse or neglect

■ Equipment has been damaged as a result of arbitrary repair/modification

Products will only be covered under warranty by obtaining an I.C.E. authorized RMA #. To obtain an RMA # please

provide I.C.E. tech support with the game serial # or original I.C.E. invoice # and a detailed description of the failure or

fault symptoms.

I.C.E. Inc will assume no liability whatsoever for costs associated with labor or travel time to replace defective parts.

All defective warranty covered components will be replaced with new or factory refurbished components equal to OEM

specifications.

I.C.E. Inc will cover domestic UPS ground, or comparable shipping costs during the warranty period. International or

expedited shipments are available for an additional charge. To obtain credit defective parts must be returned to I.C.E.

Inc, at the customer’s expense, within 30 days. After 30 days a 15% re-stocking fee will apply to all returns.

ICE distributors are independent, privately owned and operated. In their judgment, they may sell parts and/or accesso-

ries other than those manufactured by I.C.E. Inc. We cannot be responsible for the quality, suitability or safety of any

non-I.C.E. part or modification (including labor) that is performed by such a distributor.

Innovative Concepts in Entertainment

10123 Main St.

Clarence, NY 14031

Phone #: (716) - 759 – 0360

Fax #: (716) – 759 – 0884

www.icegame.com